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5 Helpful Votes
Sail Date: June 2019
This was our third cruise on Equinox--our fifth with Celebrity. Embarkation was fast and painless and in a new change, our room keys were waiting in the slot outside our rooms. The just took our picture at check in. We were allowed to ... Read More
This was our third cruise on Equinox--our fifth with Celebrity. Embarkation was fast and painless and in a new change, our room keys were waiting in the slot outside our rooms. The just took our picture at check in. We were allowed to board at about 1045 and staterooms were available by 1 pm. The ship was freshly out of drydock sporting a dazzling new paint job, new carpets and many interior changes. We were in Aqua Class and our stateroom had been completely renovated with all new carpeting and soft products including some comfortable throw pillows on the sofa. Best of all was Equinox was under the command of Captain Kate McCue, the only American female to serve as Master on a large cruise ship. She is personable, approachable and could easily be confused as a model. The also travels with her pet cat on the bridge and in her stateroom. Food in the Blu Dining Room seems to have declined with rather odd good choices in the evening. I believe five nights they served gnocci in some form or other and one night there was nothing on the menu that appealed so I went to the "every night" backup of a New York Strip steak. It was overcooked and mostly gristle. One night we ate in the Tuscan Dining room and that menu was extensive and nicely prepared. Our cabin was 1587--this is the third time we have had the same cabin as it is the street address for my family. In the past our room attendants were highly visible, responsive and kept the cabin neat and clean. This time our room generally did not receive its initial cleaning until between 3 and 4 pm which effectively blocked an afternoon nap after a morning in the sun. There was no turn-down service--just the pillows plumped up and a chocolate placed on top while the bathroom received a facelift with clean towels. We were not very pleased but did not want to create an issue while aboard so we tried to ignore the short comings. We actually did not even meet our room attendant until day three! We like to spend quiet days at sea by the pool with a good book and there were two of those. Costa Maya as a port is a waste of time. Key West and Cozumel were very nice and in Key West, since we were docked at the Naval Base, had transportation to take us from the ship into town and back. Grand Cayman was a lot of fin as we signed up for the tour of Sting Ray City. It took about 30 minutes on a catamaran to get out to the spot which was a comfortable chest deep with soft white sand beneath. The rays were very curious and used to being handled so we had a god time feeding them and just holding them. A photographer aboard took many shots which were available for purchase at only slightly outrageous prices. Avoid the temptation to purchase food unless paying $29.00 for a hot dog does not bother you. There was a new excursion offered-a "backstairs" tour of the ship. It was a tad steep at $99.00 but we went and thoroughly enjoyed it. We were given special passes and lanyards and were shown the galleys, engine control room, recycling center, food storage areas, one of six crew bars and a peek into a crew dining room. We walked along "I-95" as the crew corridor that runs the entire length of the ship is called. I never realized there were six decks located below the water line. We ended our tour with the Navigation Bridge. A nice young officer explained the operation of the ship to us and we were allowed to photograph anything we wanted--just no videos. Disembarkation was a snap--we were off the ship promptly at 8 am and our bags awaited us and there was no customs clearance, just a quick facial recognition shot. Read Less
Sail Date: June 2019
We chose this cruise because of the itinerary and it did not disappoint. Quite the selection of interesting ports and activities. I've been fortunate enough to have been on over 10 cruises and the cafe on this ship is the best by ... Read More
We chose this cruise because of the itinerary and it did not disappoint. Quite the selection of interesting ports and activities. I've been fortunate enough to have been on over 10 cruises and the cafe on this ship is the best by far......both in terms of variety and quality. We found the entertainment in the other hand to be somewhat limited. The staff was AMAZINGLY friendly and helpful throughout the duration of the cruise. We ate in Murano (very nice) and Tuscan Grille...nice enough. We had access to Luminae which, while the food was of high quality the choices were more limited than I recall on other ships and I think they were short on staff, service was consistently slower than in other restaurants. We had 1 meal in BLU, which was much busier then we ever saw Luminae. The BIG disappointment (really the only disappointment) was Qsine. The format has been changed...now Le Petite Chef. Previously it was a truly unique "foodie" experience . Now its a bit gimmicky and ....juvenile. The service remains excellent and the food good but if you liked the "old Qsine" you will be very disappointed. All in all it was a great ship and cruise. I'd like to cruise on this ship on a warm weather destination to be able to take full advantage of all the unique outside venues. And I'd even do this exact itinerary again......which I've never said before. Read Less
Sail Date: June 2019
We chose this cruise because of the ports, thinking it would be great way to travel to these destinations without having pack and unpack. Our first impression of the ship was good, considering the negative reviews of the ship. All areas ... Read More
We chose this cruise because of the ports, thinking it would be great way to travel to these destinations without having pack and unpack. Our first impression of the ship was good, considering the negative reviews of the ship. All areas of the ship were kept clean and in good condition. Our cabin (9126) was on level 9, a good level to access the pool area and Buffet, but a bad area as it’s directly below this high traffic area. At all hours of the morning, day and nights, there is continual noise of trolley’s being rolled around above, and items being dropped on the floor. A few days into the cruise they had to perform maintenance on our bathroom (hot water issues with neighbouring rooms) which extended into the early evening. This was a bit of an inconvenience as we weren’t able to easily get ready for the evening with our friends, however guest services tried their best to make this as little a hassle for us as possible. The cabin problems persisted for a few days afterwards, and the staff did well to minimise the impact on us. However, considering this is Sold as a 5 star cruise, it really cheapened the overall experience for us, which is disappointing considering this was our second cruise with this company. As with any cruise, there was plenty of food. The selection was great and the service in the main dining areas was to the normal celebrity standard. The entertainment on the ship was great. They had a couple of guest acts that were exceptional. Although we chose this cruise for its ports, it turned out to be a negative as there were so many of them. With some of them (Toulon) a long way from anything of interest. Tip, research and book tours well in advance so that you are not left in a port with nothing to do. In Toulon in particular it was near impossible to get a cab to the main town centre, which wasn’t much to look at anyway. Read Less
7 Helpful Votes
Sail Date: April 2019
I just went on a Celebrity Summit cruise and the bathroom had a really smelly sewage smell. We were shown several rooms that also had that same smell. The room attendant said that the pipes needed to be fixed. I also experienced the same ... Read More
I just went on a Celebrity Summit cruise and the bathroom had a really smelly sewage smell. We were shown several rooms that also had that same smell. The room attendant said that the pipes needed to be fixed. I also experienced the same smell in one of the whirlpools. The food in the buffet made me really sick, maybe that’s because the chefs do not wear any gloves when they prepare the food. I watched a chef make a pizza without using gloves. I had to run to the bathroom every half hour everyday until I stopped eating from the buffet. The only other food selection that I was given without a cost was the Cosmopolitan restaurant which offered different food than what I was used to because I like eating more vegetables. The basketball court needs to be updated because the rim is leaning. The only things I liked was the massage, the Solarium and the comfortable bed. Read Less
6 Helpful Votes
Sail Date: April 2019
First, the thermostat in our room never worked and was “repaired” 3 times. But food was the real problem. The cafeteria food was universally greasy, except personal omelets by Don Hyndryx. The restaurant was unable to serve the ... Read More
First, the thermostat in our room never worked and was “repaired” 3 times. But food was the real problem. The cafeteria food was universally greasy, except personal omelets by Don Hyndryx. The restaurant was unable to serve the meager choices on its own menu. I ordered roasted pork loin and was served ham, and salad Nicoise with “French onion Dijon” dressing was served with the usual choices of ranch, Italian and thousand island. Neither the chef nor customer service was responsive to dissatisfaction. Also whenever I asked about fat free dressings in restaurant or dining room someone would point to one of the regular dressings and proclaim it fat free. I did get excellent service from Somalier Josip, though. They redecorated the ship recently and stateroom was adequate if the thermostat had worked. The new sinks and showers don’t drain well, but room staff Kate was attentive and very friendly. Pools were too small to swim and had unbelievably loud drains that chased me right out. I was on an Olivia Cruise, so all the entertainment was great. Read Less
1 Helpful Vote
Sail Date: April 2019
We usually venture farther afield, but chose this cruise for several reasons - a very high percentage of adults, recently upgraded ship, good friends were going, and we had never done a Celebrity cruise and wanted to find out if it's ... Read More
We usually venture farther afield, but chose this cruise for several reasons - a very high percentage of adults, recently upgraded ship, good friends were going, and we had never done a Celebrity cruise and wanted to find out if it's a cruise line we would use again This Caribbean cruise won't be our last. We surprised ourselves by loving the whole experience, especially the beautiful waters and charming ports. The Summit docked for a crazy amount of time at St. John’s, Antigua - an appealing port with way too many people trying to sell stuff. Next time we won't even bother going ashore there. We loved all the other stops. MUST DO: Cuban cigar shopping at La Casa Del Habano in Basseterre, St. Kitts. Sit on their balcony, enjoy a balmy breeze, and watch the world go by as you drink FABULOUS coconut mojitos while the other half roams the humidor. What could be bad? My partner snorkled in Bermuda - went on a high priced inflatable boat escapade to a reef. The currents were strong, there were no fish, and a woman got swept out and almost drowned. Our friends went on the shipwreck snorkeling trip and had a fantastic experience. CABIN: we were forward on deck 7 just off the elevators in 7072. Never heard annoying noise and the convenience was great. The recent refurbishment meant our cabin felt up-to-date and clean. The showers were always hot, The bathroom was immaculately cleaned twice daily and virtually every time we returned from whatever we were doing, our room had been made up. The housekeeping was flawless. The same could not be said for dining, which was a mixed experience. At Oceanview Cafe - the casual buffet - we spent a couple of days exploring and found a few favorites, which we ate whenever we went there - the eggs benedict station, the salad bars, and the surprisingly good pizza. With a few exceptions, the food had a sameness about it that was disappointing - flavorless, factory farmed eggs didn't help. There was no reference to the flavors of the Caribbean. The desserts were flat-out horrible, mostly fake tasting sheet cakes - like something at a bad Chinese buffet in a strip mall. The breakfast pastries were poor - heavy and stodgy. Sometimes a chocolate croissant was worth having, but the danish was awful. By contrast, afternoon tea at the Oceanview was worth having, with fluffy scones, jam and cream and delicious petit-fours, buns etc. Food hygiene at many Oceanview buffet stations was poor - too many cooks handled food without gloves. Some staff appeared to have no professional skills at all. What well-trained chef would present so-called "coddled eggs" which were in fact raw - the whites only half cooked and the yolks not to safe temperature! We dined often at Sushi-on-5 in groups of 6 or more friends- reasonable prices, great noodle bowls and well-made sushi. Other than one evening of inept service, the staff were attentive and friendly and we just kept going back. We were pleased with more formal dining at the Cosmopolitan, for breakfast (much better than the Oceanview buffet), lunch and dinner. Overall the food was good and the service was excellent. We hit Qsine on lobster day- definitely not worth the extra charge. The food was dry and reheated - ugh. The restaurant was poorly ventilated, gaudy, overly warm and just plain second-rate. Maybe we hit it on a bad day. The Martini bar was a highlight - great mixology and a lot of fun! The "service" desk staff on level 3 were slow and unfriendly both times we had the misfortune to seek assistance. Example: our disembarkation day-tour of NYC was cancelled, and no one told us till the day before. So we went down to book a transfer to JFK to void being stuck with all our luggage in the city all day. We were told we could not arrange a transfer as bookings were now closed. In the end, after we persisted, she caved and booked our transfer. We then asked for change of a $100 so we could tip housekeeping and the same unhelpful woman made some excuse and said she could not do that. Incredible. On balance, we would return to Celebrity Summit without hesitation for another cruise, but would book Aqua or Concierge, at least, next time. We book suites on our favorite cruise lines but won't spend the extra $$$ without trying out the ship or cruise line at a lower cost first - as we did with this cruise. Read Less
7 Helpful Votes
Sail Date: April 2019
We traveled with a group from RFamily vacations. We chose this trip because of our great experience on Celebrity Solstice to Alaska, and wanted to see the newest design in ships. We really enjoyed the ship. The veranda idea worked great ... Read More
We traveled with a group from RFamily vacations. We chose this trip because of our great experience on Celebrity Solstice to Alaska, and wanted to see the newest design in ships. We really enjoyed the ship. The veranda idea worked great for us. We enjoy A/C, so I think we opened the window 3 times the whole week. WIthout the shear and blackout curtains, it felt open, airy and big. The pleated shade was perfect for privacy and blocking light, and the power controls on the thermostat and balcony were convenient. Yes, the martini bar isn't what it is on the Solstice class, but we found Eden a great replacement. We give Celebrity credit for doing something new with the ship instead of just serving up the same. We ate at all the specialty restaurants and enjoyed them all, even the Rooftop Grill. Yes, it's a bit expensive, but we had a great meal and the outdoor dining room worked well for us (weather was great and wind speed under sail wasn't bad at all). Two things I'd express to Celebrity: I would make the Martini bar more oval in shape to serve more people surrounding it....and make the seating all one height, instead of the multilevel that's on the Edge. Second: The Cabana's.....we had a half cabana on a sea day. I tried, but the whole cabana's were all booked before the ship sailed. WARNING: the half cabana isn't worth it. We were a party of TWO and felt very confined....there isn't enough room for two adults to lounge. Then, the party on the other half of the cabana arrived....oh, boy. What I wouldn't have paid to get the whole cabana. Our neighbors were a mom and dad, young daughter and an INFANT in a stroller....ugh. Nothing like listening to parents and TWO sets of grandparents crammed into a small space, correcting and comforting children. Hey, I get it, people have children, and yes, it was Easter week, but If I was Celebrity, I'd put an age and party size limit on the half cabana's. We did have a great view of the young daughter practicing here dance class stretches on the ships wood balcony railing......and we did get a front row seat for the grandparents performance.....ugh. Read Less
1 Helpful Vote
Sail Date: March 2019
We went on our first cruise to celebrate my 50th Birthday and wow, we were super impressed by Celebrity and were told by many cruise addicts, once aboard, that we had selected by far and away the best line and a great ship. Our ... Read More
We went on our first cruise to celebrate my 50th Birthday and wow, we were super impressed by Celebrity and were told by many cruise addicts, once aboard, that we had selected by far and away the best line and a great ship. Our concierge class cabin 1210, was excellent, with very comfortable bed and plenty of storage space for clothes, cases and other items. The balcony was excellent, with very comfortable loungers with foot stools. The ship itself (Reflection) is in excellent condition, very well maintained to high standards, it is clean, bright and safe. The crew, were all excellent, friendly, attentive and professional, our cabin steward, was amazing and took care of everything we wished for. Entertainment was very good, albeit 'toned' down somewhat, in particular the comedians, for a family audience. We were impressed with the overall ambience of the ship, with pretty much everyone onboard, being super friendly, polite and considerate of everybody around them. No louts, loudmouths or intimidating groups - which we were very pleased about. We went on a number of excursions, including Snorkel and Kayak, Mount Gay rum tour (I am a big fan and it was great), beach tours and plenty more. All was well organised, safe and stress free. All in all, this was a fantastic first cruise experience, which I can highly recommend to anyone who is not so sure it is for them. Read Less
7 Helpful Votes
Sail Date: March 2019
The best thing on the edge was the four free dining rooms instead of one large one. And the food and service were outstanding. The single rooms were disappointing because they had no storage at all, whereas the regular cabins had a ton ... Read More
The best thing on the edge was the four free dining rooms instead of one large one. And the food and service were outstanding. The single rooms were disappointing because they had no storage at all, whereas the regular cabins had a ton of storage. The bathrooms were great. The magic carpet was not magical. Just a nice deck. The infinity balcony was more like a larger room with a great horizontal open window, and no deck. Ship had a Beautiful design with lots of smaller spaces but not as cutting edge as the hype. Just very nice design. The upcharge for the specialty restaurants was $60. Too much. The crew service was great but they were not knowledgeable about the ports. They said I have never been there so I don’t know. Odd answer. The design was great but not sure it was high tech. Would have liked to leave messages for other cabins but could not. (The app did not work on my cruise. ) The internet worked great but very expensive. Much faster than other ships. The ship was beautiful and luxurious but not up to the hype. The entertainment was very good but the performance in the eden room was very creepy. Even though the room was very well designed. Read Less
11 Helpful Votes
Sail Date: March 2019
We decided to splurge and get a suite on the Celebrity Edge. The room was smaller than we expected. It was very high tech, but operating some of the controls (lights, curtains) was challenging at times. We like to enjoy beverages in our ... Read More
We decided to splurge and get a suite on the Celebrity Edge. The room was smaller than we expected. It was very high tech, but operating some of the controls (lights, curtains) was challenging at times. We like to enjoy beverages in our room so having a bucket of ice at all times is a priority for us. On day 1, we gave a $10 tip to our cabin steward and asked him to keep the room stocked with ice throughout the cruise. To our surprise, the suite came with a butler and we also gave him a $10 tip in order to have the room stocked with ice. The ice was not forthcoming on days 2 and 3, so we had to track down the cabin attendant and the butler and beg for ice. On day 4, when once again the room had no fresh ice, we got fed up and complained to Passenger Services. Immediately, ice was brought to our suite. At that point, we thought the situation had been rectified for good. We were wrong. On day 5, once again, there was no ice in our room. So, it was back to Passenger Services to register another complaint. From that point onward, we did have fresh ice at all times. We have never been on a cruise where we've had to beg for such a basic service as ice in the room. Overall, the service in our fancy suite was a disgrace. The food in the ship's many restaurants was very good, but not great. On the other hand, service in the restaurants was outstanding. We were particularly impressed with one restaurant hostess who remembered our suite number after just one visit to the restaurant. We have been on over 20 cruises and, we have to say, the entertainment venue called The Club, which is on deck 4, is the worst entertainment venue that we have ever seen on any ship. It looks like it was slapped together without any thought about viewer comfort. it was next to impossible to watch the shows from the second floor. The view was obstructed with poles and assorted audiovisual equipment. We walked out of one show because neither one of us could see even a glimpse of the entertainer. The Retreat is a very nice venue for suite guests. Nobody bothered to tell us that all drinks were complementary until the very last day of the cruise. Celebrity could certainly have done a better job of communicating the advantages of booking a suite with those of us who shelled out the extra money for a suite. While the Edge had many innovative designs, going from point A to point B was often challenging. As an example, it is difficult to go from the front of the ship to the back of the ship on the deck used for disembarkation. Speaking of which, embarkation was a breeze, while disembarkation was a fairly lengthy process. On paper, the Magic Carpet may have seemed like a good idea. However, in practice, it was fairly useless and did not move throughout the week. One final thought, the color scheme of the ship's interior consisted of shades of gray. Overall, I would describe it as drab, drab, drab. Read Less
1 Helpful Vote
Sail Date: March 2019
1) I chose this cruise as it was an Atlantis charter for gays & lesbians 2) Celebrity has had better food on other cruise I have taken with them. There were a few entrees that were not at their best on this cruise. I liked the 4 ... Read More
1) I chose this cruise as it was an Atlantis charter for gays & lesbians 2) Celebrity has had better food on other cruise I have taken with them. There were a few entrees that were not at their best on this cruise. I liked the 4 smaller dining rooms on this ship - there is no large grand dining room. My complaint on the traditional large dining rooms is that I always got my wine after the entree, in the smaller dining rooms on this ship I was served immediately (we dined at 6:30 pm when the dining room was opened). The strange thing about service is that the water is poured out of the pitcher from the side, not through the spout, which caused water to go onto the floor! Be sure the server is not near any valuables that need to be kept dry, like your camera! 3) The shops, to name some, are very upmarket - Bulgari, Tiffany & more. We were invited to look at a man's watch priced at $12,000 as an example. Clothing in the shop was also very expensive. I stay away from the "art" gallery auctions on cruise ships as I don't think they are the best place to buy art. 4) I enjoyed the crew show in Eden. I recommend going with the flow & enjoy it. It is a very strange experience but don't leave too soon & you might really enjoy it. 5) The theater is quite an experience with the room almost completely wired with lights. I particularly enjoyed the live band. This is not the usual stage veteran cruisers are used to. 6) I visited the spa for a massage in the hope of relieving back pain. The massage was quite vigorous (the masseur asked as to how much pressure I wanted). It was a full body massage. Unfortunately there was some hard sell after the massage to get me to buy products to take home - a big turn-off for me. 7) I did not take a shore excursion as I have been to the ports previously. My cabin mate was pleased with the excursions that he took Read Less
3 Helpful Votes
Sail Date: March 2019
To cruise on new ship is like driving a new car: Everything is new, shiny and works. There were very few issues on board that I encountered. Embarkation was fast and easy and we were on board in under 10 minutes. I had a concierge class ... Read More
To cruise on new ship is like driving a new car: Everything is new, shiny and works. There were very few issues on board that I encountered. Embarkation was fast and easy and we were on board in under 10 minutes. I had a concierge class stateroom on deck 11 mid ship. Very spacious, although with limited closet space. We had to store suitcases under the bed. Our steward was very attentive and took good care of the morning and evening service to room. I like the towel animal art sometimes, but I didn't get that from this steward on Edge. Restaurants are above average - the four standard dining rooms each have a different flair - French, Greek, Italian, and Contemporary - and nightly specialty menus for the receptive dining room. I enjoyed the Normandie and Tuscany rooms the best. I did the Le Petit Chef dinner and it was ok. I though the portions were small, but the animation was fun. The Raw on 5 sushi restaurant was good, but I'm not sure it was worth the $50 per person premium surcharge. The only thing that i didn't like was an occasional long wait for elevators on the ship. While the Edge is a great ship, I thought the hype prior to the cruise about how amazing the ship is, was a bit overdone. It's a cruise ship. Its target audience is probably not families, but more sophisticated couples. Not a lot of the extra fun stuff like on some Royal Caribbean ships. Read Less
6 Helpful Votes
Sail Date: March 2019
This was our 27th cruise, 1st-time Celebrity Cruise. We couldn't have been happier. My husband and I are 52 years old, we have no kids. I love to have options when we travel. On a cruise there is always the option to do nothing, ... Read More
This was our 27th cruise, 1st-time Celebrity Cruise. We couldn't have been happier. My husband and I are 52 years old, we have no kids. I love to have options when we travel. On a cruise there is always the option to do nothing, however, there is not always the option to do everything (except for now!). The Celebrity Edge, aside from the fact that it's absolutely modern and gorgeous, it was so much fun! We were worried about the fun. We had the preconceived notion that this was a company for retirees, people who like it "quiet". This ship had more fun going on than do I dare say it...The Fun ships??!! It did. But there are plenty of quiet spaces as well. Newest movies every night are played at the Rooftop Garden around 10-10:30pm. Multiple Trivia thru-out every single day. Loads of entertainments everywhere, from live singers & bands to the shows in the evening. But my absolute favorite...Silent Disco. Fun for all ages, it's hysterical to watch and a blast to participate in. There is so much going on, it was actually hard to fit it all in. The food was excellent. The 4 main dining rooms were beautiful, try to eat each one if you can, the menus vary slightly per dining room. Le Petite Chef was fun, and delicious, and did I mention fun?? Service was above and beyond, and I'm picky. We had an oceanview room at 200sq ft. and it was very comfortable. 50-55" interactive flat panel TVs on the wall. The beds and pillows were very comfortable. Bottom line we loved it and we booked 2 more future cruises while on board. Hopefully, you'll love it too. Read Less
6 Helpful Votes
Sail Date: February 2019
Elite class with celebrity and early 40s... We booked early as we expected something amazing. What's missing? 1. The ensemble lounge and sky lounge gone 2.suite guests have most of the front of the ship (except the gym) a ... Read More
Elite class with celebrity and early 40s... We booked early as we expected something amazing. What's missing? 1. The ensemble lounge and sky lounge gone 2.suite guests have most of the front of the ship (except the gym) a pool, a lounge, an outside lounge, a restaurant, a bar. A class system taken too far. 3. All of the speciality restaurants are in the middle of the ship with the cafe and cocktail bar so always crowded. Forget about getting a seat 4.Eden in the evening is just stupid. Do you want faux entertainers chasing you around when you just want a drink? No 5.magic carpet. Basically a bar hanging off the side of the ship. It doesn't move when your on it so why all the fuss? 6. Infinite balconies are closed if it is windy so you just get a window 7.elite members cocktail hour was now very poor as the lounge gone Overall an epic fail. We're not old but found it full of old people who were bemused at best. Probably too expensive for the market. The glamorous Instagram crowd are not on board and the glamorous grannies we spoke to said never again... Read Less
Sail Date: February 2019
Found the ship really nice. Was my first cruise so nothing to compare against. Several people told me that the bar was now set pretty high now. We were in cabin 6129. Remember the water bottles on the bar and items in the mini fridge are ... Read More
Found the ship really nice. Was my first cruise so nothing to compare against. Several people told me that the bar was now set pretty high now. We were in cabin 6129. Remember the water bottles on the bar and items in the mini fridge are not free. I took them out right away and put stuff we brought in there. Replaced the original stuff before we left. I am a coffee drinker. Frankly that was the worse thing about the ship. The coffee is not very good. In the Oceanside cafe it’s horrid. The only good coffe there is the one station as you head to the aft deck. In the main dining room it’s ok. For room service ( morning coffee ) don’t bother. Everything else was great. Bartenders really are not impressive. I get it they are not tipped by the drink etc but they could stand a bit more personality. Over all wonderful first cruise. Like everything, don’t believe all the flash in the ads but it felt classy. Read Less
6 Helpful Votes
Sail Date: January 2019
After reading the other reviews I undestand if the ship doesnt appeal to older generations. The ship is modern and very much following the latest trends meaning that there is no Argentinian tango show in theatre and the design is chic. ... Read More
After reading the other reviews I undestand if the ship doesnt appeal to older generations. The ship is modern and very much following the latest trends meaning that there is no Argentinian tango show in theatre and the design is chic. We were group of ten and these were the highlights - Eden restaurant, funky cool place to chill and have brekkie/lunch/dinner. - Shows, all production shows were super cool. Like what other ship has a shower on the stage? - Food, food was food everywhere. Even better than on Solstice. Only tried buffet twice and wished there were more days so I could had sampled it properly. - Hot spa, overlooking the lido deck and big enough to host a lot of people - Service, not angry chaps on this ship. - Ship design. - Launches, the most coolest tender boats I have been on. - Iphone app. - Fll cruise terminal, just stunning. Time to check in, less than 5 mins. - Gym and gym classes, cannot be more pleased with the selection. There are rooms for improvement, like restaurant reservations using the app when there are multiple staterooms and the speed of the tender operations. Overall, very excellent ship. We’ll be back! And sorry for the people who do not find Edge a nice ship. I’m sure there are more traditional cruise liners out there to please you. Read Less
11 Helpful Votes
Sail Date: December 2018
Background information-Avid single traveler, 27 cruises with Celebrity I’ve sailed 5x on Century class, 11x on Milleniun class, 11x Solstice Class, 1X Edge Class, and about 5x with other cruise lines Pre-Embarkation-Well , Well, ... Read More
Background information-Avid single traveler, 27 cruises with Celebrity I’ve sailed 5x on Century class, 11x on Milleniun class, 11x Solstice Class, 1X Edge Class, and about 5x with other cruise lines Pre-Embarkation-Well , Well, Well, they did they truly did reinvent the wheel with the new embarkation process. Two weeks before sailing I received a few reminders encouraging me to use the newly modified Celebrity Cruises App to check in. To be perfectly frank, I didn’t have high expectations for this as I tried it last year on Reflection and it really hadn’t been helpful. In fact it had been more frustrating than helpful. I downloaded a fresh copy on my Android phone, plugged in my data, uploaded a picture. After completion I printed out a copy of the completed Expedited Arrival form, and was set. Embarkation-It was the smoothest quickest embarkation ever. Terminal 25 is lovely architecturally. That being said it was more lovely is the fact that I didn’t spend much time in it at all. I arrived by Uber at the terminal ~1130, there were two other cars at the same time. Baggage guys were everywhere, so moved my bags all of 4 feet before there was a smiling face to take them away. I said thank you, tipped him, and walked the 50 feet to the terminal. I rode the escalator up to the main part of this sleek glass and steel/aluminum modern terminal. Gone are the long lines of work stations and laptops, and instead, smiling faces with I pads greeting you with the words “Welcome to Celebrity Edge” , as I heard that at least 4 times while in the terminal. Two folks scanned my expedited arrival form. I used the one on my phone once, and the printed one once, and it made no difference, and then was directed to the Xray scanners for security which moved quickly, and 5 minutes later, I was pointed to the boarding area. I was told I would find my key on my door, which I did. So from being dropped of curbside, to arrival at my cabin, was a period of about 10 minutes. The room key was waiting at my door, was able to drop my carry on items up there and then began to explore Celebrity Edge. Ship information- When I first started exploring Edge, I noticed many transformational changes, but also seeing my old mainstays. The main lobby is visually a masterpiece. It’s a very tasteful, bright, but not in an overload your senses casino way. It’s calming and welcoming, so figured I would take a look down by guest relations. I loved what they did with the main part of the lobby. Guest Relations, Shore Excursions, and the other stations down are kind of like islands/kiosks rather than traditional desks, which gives the area a much more open flow and floor space They also have some self help ipad stations than can answer questions, and roving concierges to help the flow. For example the first day I went to guest relations the first day, and noticed 4 people queued up, so asked the concierge my question, “Do I purchase a beverage package here?” He responded that I could go to any bar and have it added there. I think in 7 nights, I went to guest relations 3X, and never waited more than 10-15 minutes. Some areas I really thought to be exceptional, others more traditional. The 4 main dining rooms were traditional just on a smaller scale. Café El Baccio same thing. Some stunning changes to the Sunset bar. Its bigger with sweeping views, it feels much more open and grand than on other ships, has a small smoking area on the starboard side, but impressed with the design aspects that allows the smoking areas smells being somewhat isolated from the rest of the sunset. I admired to that they took the eco-friendly path too. Paper straws actually to me felt better than I expected them to, actually better than plastic ones. I appreciated that when they did activities that in the past they did with pen/paper/pencil, you can now participate just using your phone/tablet/ipad, and a HUGE plus to me was didn’t receive any Art Gallery flyers (or any other flyers) announcing their sales, promotions, etc. the entire cruise. I admire that they took these steps, and not just one of them. Like we used to say in the Navy, Walk the Walk, not just Talk the Talk. The only negative was a missed seeing the one page whos/who on the ship where it states who they key executive team members are (Captain/Staff Captain/Head Chef/ GRM), and never did find a cruise directors TV channel where they summarize the day ahead and introduce you to key events things.. I wish they would just have that information available on one of the television channels. Eden-FANTASTIC. First thing I noticed about Eden was as you walk in you go through a kind of dark maze of funky sculptures that I just didn’t get, It’s interesting, but just odd, looks like something from a James Cameron Sci Fi movie. As you approach you see multi-dimensional layout, and incorporating many, many, many nooks and crannies to hideaway as much or little as you like. I LOVED the colors and designs, plants and seating area on every level, both inside and outside. Also a great little cafe inside Eden where you can go for breakfast or lunch (no upcharge either), that’s generally uncrowded. The Edenites are a unique set of characters and you could see they threw some people off base a little. They stay in character, like you might find at disney, A renaissance fair, cirque de solei, so just go in with an open mind, as it’s a different type of performance. It’s not Edie Gorme on the love boat, but it’s a lot fun if you want it/allow it to be. Really thought the design and layout of the Rooftop Garden was exceptional. The area seems very expansive and very green. Super pleased to see the massive screen that they had for watching sports and or movies under the daylight/skylight. It’s a very well designed area, as you don’t get a lot of random traffic interfering with viewing. I was a bit under impressed by the offerings at the rooftop garden grill as it seemed to lack identity on its offering. I guess it’s supposed to be BBQ, but not really sure. Pool Area-Another grand slam design. It’s a new ship with new loungers, towels, and pools, and all are well thought through. The loungers are set up in a more tiered design which makes it feel a bit more private. In the 8 days on board I used the main pool area probably 4 days, and the retreat 3 days, and never found a time where I couldn’t find an open lounger. Pool seems massive and never seemed overly crowded or noisy even on sea days. I even tried the 3 story martini glass Jacuzzi, which gave beautiful high top views of the decks below One thing very important you notice about the Edge is design. Nothing seems like a last minute “lets squeeze in a ….”, everything is in a place where it makes sense it should be. The spaces generally seem well suited for their function both in size and flow. I found a lot less dead space on the ship (like Cellar Masters, Hot Glass, World Class Bar), and less emphasis of forcing your path through the shops, casino, art galleries. Now those are a little more discreetly placed rather than being in your face, and I really appreciated that. Activities-I didn’t see a whole lot of activities on this cruise other than “Deal or No Deal” and one or two game shows, Silent Disco, Silent Disco DJ, like activities. I did think it was cool that they had creative new things like drone races in “The Club” , so I’m sure as the Edge matures so will the activities. I was mostly there for R&R, so I probably of glossed over any of the activities they had scheduled. Bars-The Martini Bar itself has much less seating than on other ships, but there are a lot more adjacent areas for seating to compensate. Same holds true on the Pool Bar. Maybe 10 seats total, but another 12 stools about 10 feet away. Looked to me that the Sunset Bar is bigger and almost gives you about 120 degrees view of the aft end of the ship. I think The Club is the most traditional larger bar onboard behind the Sunset, and the biggest venue outside the theater for traditional seating Service-Service has is and always been Celebrity’s hallmark, and this cruise was no different, if anything service excellence was even more pronounced. This could be since they took the best of the best of Celebrity’s team to man the Edge. EVERY single Edge team member I met during the 8 days went out of there way t do anything possible to make my stay better, smoother, and happier. Port & shore excursions-Didn’t do any. I left the ship once in St Maarten when my earbuds broke Shopping-Onboard shopping was too rich for my taste, Tiffany, Cartier, Bulgari Etc, someone said one shop had Edge T shirts starting $50+ SPA-Nothing New, had a 75 minute massage on a port day and it was the special 50% off rate, so with mandatory gratuity, it was $248, was it a really good massage, no not really. Art Auctions-They are there and I’m sure they sell, but research before you buy, as always found them like the casino. Don’t consider it an investment; consider it fun money that you can afford to lose. There might be a rare winner but generally if you play/buy, it will be a losing financial decision. Cabin(s)-I had two cabins on this voyage. I book the ES (Edge Single w Infinite Veranda) , and stayed there two nights , and then heard about the availability to upgrade a SS1 so moved there Edge Single Infinite VerandaCabin(ES)- Cabin 6218 100% Excellent design. It’s a modified version of a normal Infinite balcony cabin. It’s as wide as a normal cabin just not as deep. I think the actual numbers are ES=131ft2 w 40 ft2 balcony, E1,2,3,4= 200ft2 w 40ft2. First thing you notice is the bathroom, such a HUGE improvement compared to ANY other Celebrity ship. Has kind of a marble looking tile and large farm type marble sink with plenty of storage under the sink. A discreet outlet/switch can be found by the shelving under the sink area. The shelving in the bathroom is plentiful. The shower is especially large by cruise ship standards, and is glass/polished chrome design, and even is tall enough for those over 6’ tall. Inside the shower you find dispensers for body cleaner, shampoo, and conditioner. Plenty of hot water and pressure and the shower design lets you adjust height and position of spray as needed. The bed, mattress, and bedding was the most comfortable and luxurious one I’ve ever slept on. The cabin although small was very comfortable, although storage is very limited. There is a 6’x2’x2’ closet with a higher and lower bar for hanging clothes, and two shelves under the safe(~16”x20”x8”), and three 8”x*’X8” cubbies and that’s really it for storage. I ended up using the shelving in the bathroom for shirts and pants, a foot rest that opens up at the top for socks and underwear, so you just need to be a bit creative. Two easy solutions Celebrity could do is put some shelving in bottom of closet in lieu of the second bar for hanging clothes,and/ or put storage bins under the beds, since under the beds you have about 18” height, so plenty of room for storage bins AND luggage The only other negatives about the ES are, I would consider a partially obstructed view as the lifeboats sit about 1 foot above the balcony area floor, so if you look straight out it’s fine, but if you look down at all, you see the tops of lifeboats below or to the left or right. I think they would be an attractive option if they priced them more realistically. Right now they sell at ~85% of a regular Infinite Vernada cabin which I think is high considering you are getting 70% of the floorspace/storage of a regular cabin, and getting a partially obstructed view of the sea Infinite Veranda-It’s a great design, as is the cabin itself. The view is outstanding, the whole end of your cabin is glass, adds light, view, space to your cabin. The drawbacks some, are occasionally the captain can exercise control over your balcony window, sometimes coming into port, or in cases of bad weather. This happened for a few hours on our 7 days voyage, with no impact on us whatsoever. I also liked the window shade that could make the room completely dark, when fully closed. I found you needed to balance the sun coming in with the AC as the AC was not up to cooling the additional space without some adjustment. Worked much better at night with the bifold doors closed, reducing the amount of space the AC needed to cool. Two three prong 115V, one 220V two prong outlet and two usb ports on desk area, there is also an additional outlet with a pair of USB ports by the night stand. One odd thing is the addition of many hard decorative pillows, which are completely unusable. When the bed is made there are four regular pillows, five hard decorative pillows, plus two more large and small on the sofa. They look nice but really take up a lot of space with not much purpose. However, I felt the Infinite Veranda was one of the best parts of the Edge Sky Suite-The Sky Suite (SS1) Cabin 9180 seemed much more balanced than similar ones on other ships. I’ve always thought the Sky Suites on the other classes looked like regular veranda rooms with dance floors as they just seem to have a lot of dead space rather than using it to enhance the room. With these sky suites, they take it to a new level. Storage is expansive. You have a ~6’x6’ closet for all your hanging needs, you also have a second closet that has shelving. Drawers, and a safe, it stands about 6’ tall and about 2’ wide and deep. If that’s not enough, you also have a dresser that’s attached to the desk area. This dresser I’m guessing is about 5’ wide by about 3’ tall, so really makes storage abundantly available, again a superb design compared to other designs. They have a nice discreet looking white box that has two three prong 115V, one 220V two prong outlet and two usb ports, there is also an additional outlet with a pair of USB ports by the night stand, and another outlet discreetly placed in the bathroom. Bed, TV and nightstands all pretty standard, but the new linens are nice. I liked the electronic keypad for temperature and room control (drapes, lighting, etc). You can also use the Celebrity Cruises app for this, but noticed maybe 10% of the time it wasn’t available. Wasn’t really able to get the electronic key to work, I ran into the digital manager the next to last night and she mentioned it was probably something to do with my email not being linked to the key, but it wasn’t worth the trip to guest relations to get it fixed, so just used the key card instead. I thought the redesign of the Sky Suite was exceptionally good. A major improvement is the tub/shower as it’s easily stepped into, rather than in other classes you literally had to climb into it. There is no shower curtain, but because the shower head is about 2 feet inside, one is not needed. The shower head height was adjustable, so even if you’re 6’ tall or greater it works fine. I read some people complaining about without a curtain they accumulated water outside the tub area. My personal opinion is it’s possible you could do that if you weren’t paying attention, but really don’t see how it would happen on any type of normal showering. Toilet is in a separate room in bath with a frosted door around it. Sink large with two faucets. There is plenty of shelving and storage in bathroom as well. I know they are trendy now, but bathroom mirrors also slide open to form a picture frame window above the bed allowing you to bring more light into the bathroom (or for people in main space to see the tub/shower area of bathroom. I’m not a big fan of that (window to the bath from the bed) as recently saw the same thing at both Mandarin Oriental in Miami, and Four Seasons in Buenos Aries , but I’m guessing it’s a popular feature right now. For me I’d rather just keep it closed and use the mirror. The only negative I could find is that because the tub/shower opens to the bath room, the mirror does fog up easy. I know on other classes they had heated mirrors to alleviate this, it would be a good idea down the road to modify these as well. It’s a minor tweak to an almost perfect design. It’s the finest cabin I’ve ever been in at sea in terms of smart design, functionality, pure opulence, and being well thought through from the moment you walk in and look at every feature and function. The couch, balcony were comfortable, and really enjoyed the rocking chair in the room as well. Dining-Tried a few different venues, so will touch on each • Cosmopolitan-Enjoyed it, reminded me of a mini me version of the MDR on any ship. Broiled scallops appetizer especially nice. Ate here 3X • Normandie-Enjoyed it, felt like a better design, and more open than Cosmopolitan. No real standouts, but no complaints either. Ate here 1X • Buffet-Really expansive and more epicurean themed than on other cruises. They really upped their game on this. The construction and efficiency of the design is noticeably better than other classes, and really like the hand washing sinks at the entrance. I just think the warm water and soap is a much better way than purel. It was never out of towels, soap etc. Food quality of the buffet was excellent as were the station setup. First ship ever where I have seen EXCELLENT food at a buffet including filet of beef cooked to order, rack of lamb. Etc. The breakfast seem better organized with the stations set up to streamline the order and deliveryprocess. Also the larger windows in the Oceaview make a big difference, You don’t feel like you’re in a typical buffet, instead you feel you are eating in a fine dining spot…..which you are. • Luminae-The new Luminae is superb. I like that it’s at the forward end of the ship, and its own lovely venue. The menu looked to be the same as any other Luminae, but it feels so more grand. Hats off to the designers as it feels far more spacious and open, and really like the details (linens silverware, etc) and the staff makes you feel like royalty on each visit. • Prime Cut Steakhouse-First the location of Prime Cuts is super special. It’s located on deck 5, One side of the steakhouse overlooks the Ocean, the other side overlooks the martini bar, grand foyer area The restaurant itself kind of reminded me of a blending of Tuscan Grille and Murano. The rich woods and leather of Tuscan, and a balanced menu of mostly steak, but also includes lamb, sea bass, lobster, etc.. The pan seared scallops with chorizo were spectacular as was my 9 0z filet. The sides (spinach w garlic, a five mushroom sauté, and a bacon infused mac n cheese were also excellent. The double brownie with ice cream was a great way to end the meal. Service was above par • Raw on Five-Raw on Five like Prime Cuts reminded me like mentioned above as a blending of two favorites. It was part sushi on 5, part silk harvest, menu itself was about 20% raw, and 80% cooked dishes. They had a page of sushi dishes for the sushi lover (I’m not a big sushi fan), but I listened to the waiter and tried the Green Leaf Tuna Roll which was awesome. I followed that with some beef carpaccio, and then thin slices of tenderloin served with some type of sauce that really enhanced an already spectacular dish. They also had some stir fry dishes in the menu. Generally I’m not a fan of places that try to a wide variety of palettes, but they really do it well at Raw on Five. • Le Grand Bistro-I thought this was one of the hidden gems of dining on Edge. Try it at least once for breakfast or lunch,. I think the surcharge was $20 for lunch, and less for breakfast, and the food was fantastic. The daily specials were out of this world delicious and included rack of lamb, seared sea bass, Coq Au Vin, Short Rib Bourguinon, etc. Food was fantastic all around, and it’s just a nice airy place for a snack or a fully meal. • Rooftop Grill-Le Petit Chef- I didn’t try either as loved Le Petit Chef twice on Reflection last year, and Rooftop Garden reminded me of Mast Grill, so I passed on both this time. • Eden Restaurant- It was great eating in Eden for breakfast or lunch, and no upcharge and never crowded, but alas dinner. How do I explain dinner, other than saying it was odd at worst, uncomfortable at best. There were 6 of us, and the menu seemed unique to put it nicely. The food was pretty good overall, but didn’t seem to carry any type of theme or reason to it. Just kind of a random amalgam of foodstuff. It was five courses, and all was ok (except what my friend call the asbestos biscuit, which really had an odd taste). The performance (or show) with the Edenites during dinner was uncomfortable though. I think part of the problem is you don’t have a perspective of what’s going on around you. I found watching the performance from different parts of the venue is really wonderful and enjoyable, but IMHO it doesn’t work while dining. I met a nice lady one day on the cruise who said she was dining alone in Eden, and just felt when the Edenites came by here, she felt like a display not a dining guest. I think like anything dining in Eden will evolve into a great experience, but right now it’s just awkward. That being said, try it for one of the performances. Children's clubs-The kids I saw onboard seem to be having fun, but no personal experience to relate to Entertainment-I was so happy to see that Celebrity was trying some new forms of entertainment. The Celebrity singers and dancers are still there, and went to one performance, and it was actually visually and artistically pleasing. First thing I noticed was the music. It wasn’t just music from the 30’s -50’s that had low royalty licensing fees. Instead it was a blend of old and new (Coldplay, Ed Sheeran), blended beautifully with music of the past. The show itself kept my interest, where during normal shows I leave after 15-20 minutes, so really happy they re-invented rather than repackaged. Especially liked the onboard talent, I think 4 performers and 2 DJ’s (2 singers with guitar, two bands, two DJ’s). The one band Impulse was fantastic , did flawless covers of Green Day and other bands in the Rock format and they did them well. Acoustics down around martini bar aren’t that great, much better in the club. Also loved that they were combining shows and bands, where one of the solo acts might join a band or the bands performers would join each other. The comedians and solo singing acts in the main theatre were forgettable, so I was so happy when the bands or DJ’s were performing Smart thing they did is made the theater a bit smaller on Edge. I think I was told it holds 900 people per seating now, and although I only went to one show, it wasn’t crowded for any performance they had. The Retreat-The suite only retreat lounge and outside area are a beautiful addition to the ship. All of these areas are located at the front of the ship, and are key card accessible. The lounge is nicely laid out, it reminds me of a business class lounge in an major Asian airport, with a couple of small glass refrigerators stocked with beer and soda. It also has a palette of hot and cold snacks all day, and generally two hosts are readily available to help with questions, reservations, guest relations issues, etc. I really liked that they also had copies of all the menus of the dining establishments onboard. There was two or more servers constantly roaming through to take drink orders as well. It was such a friendly cheery venue. Retreat Sundeck/PoolBar-I really found this area lovely. The very front area is more active with a small pool (suitable for cooling off, not really swimming), a hot tub that could sit 6-8 and loungers, pergolas, swings and chairs everywhere. Probably could easily seat 125+. Back a little towards the main pool is a quieter area that adjoins the main pool. And I found this area a bit quieter with less kids. It again is discreetly separated from main pool area with a key card access I think it sat about 100. Also a bar/food area that sat about 25, didn’t eat there but it looked good. There definitely was an overabundance of staffers in the Retreat Sundeck area to meet any needs or help you have. Disembarkation-Was simple and easy, I opted for the Luggage Valet program where if you are flying from SEA, FLL, or MIA for a $25 fee, you can do your airline checkin on Alaska, American, Delta, JetBlue, United or Southwest onboard, and have your bags picked up the last night of cruise, and transferred directly to the airline (you avoid claiming them at cruise terminal). This went off flawlessly as they arrived with my flight. Summary- When I first saw the drawings of Edge and followed its construction, I thought they went too neutral with the design. It seemed to be saturated with earth tones, and not much color. I was super pleasantly surprised to see it in person, as the colors and textures, really make it a standout in more ways than one. From the greens and browns of Eden to the grays with pops of crimson in the carpet in the hallways, all the spaces really have their own identity, but also have a cohesion to each other. Like all Celebrity ships, the art is everywhere which whether you like a particular piece or not, it still adds to the mood of the space. TRY IT TRY IT TRY IT. Make a decision for yourself. Yes it is something new, yes it may have a few nuances that need to be work out, but it is a spectacular ship. I love the new bells and whistles, and the outside the box thinking that created it. Happy that it’s not Love Boat 8.0 or a ship with an amusement park, it redefines elegance and fun at sea. I also admire that they have trust in their onboard team to modify and try new things, and change things that will be adjusted. You have the best of the best onboard this ship from a crew perspective, and each is anxious to make the experience beyond your imagination. On a scale of 1-100 I’d give it a 98. I had about 40 friends onboard ranging from 30ish to 80ish, inside cabins to suites, from US, Canada, Australia, UK, France and Germany and not one was disappointed with the experience, or felt it was a bad decision. I’m already booked for the November Transatlantic. I’m sure the 5% of the population will only be happy if they are miserable, another 15% finds happiness in any situation, and the rest of the lot are open to being WOW-ed. Celebrity Edge has the WOW factor, and it’s a well thought out adaptable ship and organization, that will only strengthen as it rolls into the waves near you. There will always be people that live to complain. I actually overheard a passenger at guest relations complaining that the towels were TOO SOFT for her taste. I hear the common complaint on message boards that Celebrity is trying to draw in Millennial’s, and a younger crowd. I would think of course they would since only 35-40% of their passenger base are returning Celebrity cruisers. My reaction to that is so what, do they do it at the expense of other passengers? , IMHO no they don’t. Being in single cabin or a suite, I was treated like an honored guest from the moment I entered terminal 25 till the moment I stepped off. Read Less
4 Helpful Votes
Sail Date: December 2018
Back in the summer we saw the renderings for the Celebrity Edge and were excited by the opportunity to sail on a this new ship. We were not disappointed. We’ve sailed before on Celebrity (Reflection twice and Equinox once), Royal ... Read More
Back in the summer we saw the renderings for the Celebrity Edge and were excited by the opportunity to sail on a this new ship. We were not disappointed. We’ve sailed before on Celebrity (Reflection twice and Equinox once), Royal Caribbean, Princess, and Holland America. This was our very favorite cruise ship. I don’t understand the so far not so great reviews. My only explanation is that people don´t like change. Some aspects of the cruise ship were clearly superior and I would find a hard time anyone faulting them: Embarkation and disembarkation: beautiful terminal, incredibly fast, no other ship has been remotely close Interior Design and Art: A clear step above anything we have sailed on Main dining rooms: Food quality equivalent to Aqua Class in previous Celebrity. 4 dining rooms to chose from with different specialities, very good service Ocean View Cafe; Views, decor, high quality food Lounge Chairs in both sunny and shaded areas: much easier to get good seats than on other trips (30% more than on equivalent size ships). Large main pool Thermal spa area: Luxurious, spacious feel, infrared sauna, steam room, hamnan, salt room, better than Reflection. Grand Plaza with Martini Bar: Grand meeting point, lively Eden Restaurant- great food, worth it. Le Petit Chef- great, fun experience Beautiful Magic Carpet Bar Excellent wifi. Things we like but other may not: Modern, sophisticated decor, lots of grays Infinity veranda. Larger room. Great if you don’t spend a lot of time in the balcony. Martini-shaped whirlpools. Large, different floor, great if your lounge chair was not in main pool deck Large swimming pool Evening entertainment- We enjoyed it, beutiful theatre. Except for Whitney Houston-inspired show, most songs in other shows were new to me. Eden lounge- expensive but great drinks. Missing relative to Reflection, Celebrity: Quiet.bars, with few people, such as wine bar (Eden partial exception at certain times). Edge was designed for maximum use of space, multiple use of rooms. Small locker room for thermal spa Read Less
1 Helpful Vote
Sail Date: December 2018
We saw this affordable cruise as an option to try out suites on Celebrity. The suite class experience, particularly Luminae, was incredible. We still aren't sure what a Butler is for, but he was great, the suite concierge was a real ... Read More
We saw this affordable cruise as an option to try out suites on Celebrity. The suite class experience, particularly Luminae, was incredible. We still aren't sure what a Butler is for, but he was great, the suite concierge was a real value, and the waitstaff we can't appreciate enough. The ship was also wonderful and had none of the issues we were expecting for a ship about to be dry-docked. The process in San Juan was incredibly easy, much much simpler than Miami on and off, and the size of the ship was perfect. We enjoyed the common areas, the various bars. It had less than Solstice class ships, but was enough considering. The made for ship entertainment continues to not be our cup of tea - very eager kids trying their best - but the folks the cruise director brought on were great additions and got us to the theater - which with its tables and bench seating was very nice. There were 5 ports - we took advantage of some excursions but had to carve out another 'sea day' when in one of the ports. All of them (St. Thomas, Antigua, St. Lucia, Barbados and St. Kitts) are super simple though, easy to walk off and be in the middle of town or a market. The effort made to make LGBT travelers comfortable on Celebrity continues to be very good, there was even a lunch this time around, and that was nice too. We're a married couple in our early 30s and supposedly who the new upgrades are targeting, but here's to hoping they don't mess too much with Summit in the refresh! Read Less
4 Helpful Votes
Sail Date: October 2018
My 8 days on the Celebrity Equinox was the best cruise I have yet experienced. The quality of service, the beauty of the ship, the entertainment, and the food were top notch. We chose this cruise first for the itinerary and timing, and ... Read More
My 8 days on the Celebrity Equinox was the best cruise I have yet experienced. The quality of service, the beauty of the ship, the entertainment, and the food were top notch. We chose this cruise first for the itinerary and timing, and secondly because we enjoyed the last cruise on Celebrity Summit in January, 2018. The three ABC island ports were sandwiched between two sea days, which turned out to be very relaxing. With 2850 passengers, it is not small, yet there is a contemporary grandeur to the Equinox. I was awestruck by how stunning the ship was! It is filled with contemporary art in all of the public areas, including interesting little touches like quotes in the men’s restrooms throughout the ship. The shopping areas are like an upscale mall; the lounges are clean and luxurious, and there are plenty of little nooks to find a private space to read or gaze at the views. Service was fantastic—a five star service experience almost everywhere. There were very few lines, generally a few people waiting for coffee at Cafe al Bacio in the morning, and only once did we wait for 10 minutes for a table in Blu. However, when we were called with the pager, we were seated at prime location at the window. The only nit about service would have to be focused around the staffing at the pool bars on pool days or coming back from port. There could be a bit of a wait to order a drink then, but it was never more than 5 minutes. There were just a few strolling waiters around the main pool. We never saw a waiter in the solarium. I noted that the Slush Bar for custom blended cocktails open generally from noon until 5 was minimally staffed. However, the attitude of the staff was universally professional, accommodating, and just great to be around. Dining in Blu was exceptional. Maitre d' Anitsa and her colleague Linda were amazing and friendly. Our waiter Suliana with his assistant Dwight was right on the spot for service and remembering our names, food, and water preferences. Even the sommelier Alexander never made us wait for his recommendations for our choices. The food variety and quality were great in Blu from breakfast and dinner. Nothing was ever bland and meats were cooked perfectly to temperature. We ventured on night one to Murano and were once again blown away by the service and ambiance, especially by our waiter Ljubchek. In Murano, they offer tableside preparation for the lobster, chateaubriand, Dover sole, and strawberry crepe balloons. We liked it so much, we went back again to try different items. We also tried Sushi on 5 for lunch twice. Service again was amazing. While the nigiri and maki selections were not exotic, the taste across everything we had was delicious. I also liked the special beer and sake options available there. For the first time ever, we tried freshly made wasabi as a little splurge and did not find it much different from the standard stuff taste-wise. We ate in Asian fusion restaurant Silk Harvest on the last day. The ambiance in Silk Harvest is modern and urban, a different vibe from the rest of the ship. The food was completely memorable. The menu descriptions seemed like traditional Chinese, Thai, Vietnamese, or Japanese items, but they were prepared to fuse the flavors across regions. For example, the miso soup looked ordinary, but had the taste of Vietnamese pho. It was like no other Asian restaurant I have ever eaten in. We tried the Horizon Cafe a couple of times for lunch and once for breakfast. The layout was easy to negotiate; the food quality was surprising and very fresh. There were little surprises among the choices like freshly made guacamole and mini red velvet churros for the Mexican theme, omelets and pasta dishes made to order with minimal wait, and even a delicious full English breakfast station due to roughly 30% of the cruisers among us hailing from the UK. We would often order room service for an early breakfast of coffee, tea or toast. It was always on time. We tried a ‘la carte breakfast once on a port day to avoid rushing and were very pleased with the steak and eggs as well as the smoked salmon omelet with caviar. I have a couple of notes about the bars. The World Class Bar had interesting craft cocktails, but exclusively makes cocktails from the menu at the bar plus an occasional Sazerac since they hold absinthe tastings there in the in late afternoons. This confused and frustrated many cruisers who would wait for the one or two bartenders to take their order only to be told they do not serve beer, wine, or regular drinks. The Gastropub has the best beer selection of any bar I have ever seen at sea. It is no joke if you if you are a beer connoisseur. The place was a lively sports bar in the afternoons for football games, and it was also the place we had the Cruise Critic officer’s party on the morning of day two where we got to meet all of the senior officers including Captain Kate. The bartenders at the Sunset bar on the back of the ship were excellent, and definitely superior to those who worked the Pool and Mast bars. We noted that the clientele on the ship were a bit older than previous cruises we have been on. While I am in my mid-fifties, I would say that the average age of person on the ship was probably 65. That is not a big difference, but younger couples aged 20-40 were few and far between. Also, there were practically no children on this cruise. I counted less than 10 the whole week. Perhaps it was the season or the length of the cruise, but this manifest included many Brits, which was surprising. We spotted quite a few kilts on the men for Evening Chic nights. Entertainment was much better than on the Summit from January. We had excellent singers, including one finalist from the Voice and the weird, psychedelic show Topper. They had to cancel the final show on the last night Elysium due to technical difficulties. We enjoyed the late-night Marriage Show and the Frisky Feud. The Marriage Show, however, had no contestants participating younger than 70. We participated in multiple trivia contests and won few. You collect tickets to be redeemed on the final day of the cruise which we traded in for 2 t-shirts and a Celebrity branded towel. We had a blast at the first silent disco in the Sky Lounge. It was really fun! Cruise Director Dan France was on point, but we truly enjoyed getting to know Rachel who ran most trivia contests. She was genuinely nice. With so many sea days, it is important to note that finding a lounger around the outdoor pool or in the solarium could be a challenge. There was A LOT of chair saving, plenty of clips holding towels on the loungers, and certainly no one there for hours in the mornings. There were no roving pool butlers which I could see to help someone find a place, either. Both times I found loungers, we had to get to the solarium by 9AM and the outdoor pool by 7:30AM to snag a prime spot. We would leave for up to thirty minutes to get a bite to eat or get a drink, but this is something to keep in mind if you want to spend your day in a prime lounger around those pools. Nevertheless, everything just worked. It was the most relaxing cruise I have ever been on. The crew is amazing. The ship is utterly gorgeous. I want to go again! Read Less
4 Helpful Votes
Sail Date: September 2018
This was a wonderful cruise and the perfect way for a coeliac to travel safely around Japan. The cruise was interrupted by two typhoons and the departure was delayed by a day and some ports were cancelled and replaced with new ports ... Read More
This was a wonderful cruise and the perfect way for a coeliac to travel safely around Japan. The cruise was interrupted by two typhoons and the departure was delayed by a day and some ports were cancelled and replaced with new ports visited. Celebrity refunded the first day of the cruise and alcohol package and paid for the extra nights accomadation in Yokohama due to the delay. The cruise began in Yokohama and it is a very pretty port and loads to do and see if arriving the day before the cruise. The Millennium was built in 2000 and compared to the Soltice you can see where celebrity has developed their fleet over the years. The reason for the 4 star is simply that the bar outside the Ocean View restaurant simply wasn’t big enough compared to the Soltice and the walking track on the 11 floor wasn’t as pleasant as the Soltice but these are minor issues. We had a wonderful time on the ship and enjoyed every minute. It was a very busy cruise with only three sea days and every other day we were in port. The highlights for me was Kobe with a day trip to Kyoto via bullet train then the golden pagoda. Nagasaki was a delightful small port and very easy to navigate as a solo visitor. Shimizu was also well worth the shore excursion, sadly didn’t see Mount Fuji due to cloud cover. Two stand out performances were the Japenese Drummers and Geisha performance. I was very appreciative that Celebrity offered these performances. Read Less
2 Helpful Votes
Sail Date: September 2018
This was our second celebrity cruise and the ship was great. We had excellent service from domestic staff and restaurant staff. The food was all excellent not always enjoyed due to sea sickness and vile weather!! Not the fault of the ship ... Read More
This was our second celebrity cruise and the ship was great. We had excellent service from domestic staff and restaurant staff. The food was all excellent not always enjoyed due to sea sickness and vile weather!! Not the fault of the ship or the exceptionally friendly and amusing Captain Leo. Sadly 2 things let the holiday, our honeymoon, down. We had poor service from most bars as the staff rarely recognised who was next at the bar often serving males first or those who shouted loudest even if they came after several others. Having paid for premium drinks we were (as on last cruise) disappointed by staff trying to give us prosecco or cava when we asked for champagne and not all bars serve all the drinks advertised. Our pool bar service was rescued by Ricky who kept us some after a few days of asking. Our sommelier at dinner Arnold was knowledgable and very amiable, never disappointing us. My final disappointment,although I don’t know what I expected, was after ticking the ‘it’s our honeymoon ‘ box we received a congratulations card and a whole 4’’ x 1’’ ship shaped fridge magnet!! Wow!! Read Less
4 Helpful Votes
Sail Date: September 2018
I had been to Vancouver last year to visit my son- what a great place to start a cruise! Diverse city with loads of things to do and places to see! Granville Island, Stanley Park, Gastown to name a few. We ( a friend from school and me, ... Read More
I had been to Vancouver last year to visit my son- what a great place to start a cruise! Diverse city with loads of things to do and places to see! Granville Island, Stanley Park, Gastown to name a few. We ( a friend from school and me, both in our 60’s) were here for a few days before the cruise started and would love to have spent a few more. The embarkation ran smoothly, quickly and easily. Couldn’t have been better. Everyone involved was helpful and pleasant. The Millenium -All public areas and cabin were kept spotlessly clean and tidy although the fittings and fixtures are a bit tired. Refit due next year I believe. We were in aqua class so we had a balcony which, although we didn’t use often, was a great bonus. We had a few issues with the cabin: the aircon didn’t work, the shower drain was blocked on arrival so it had a musty smell, the water didn’t drain well in the shower so the second person in had to paddle and my friend’s bed had a torn sheet. Those were the negatives. However, most were dealt with really quickly( aircon, sheet, blocked drain) and efficiently. The shower drain remained a problem. To “make up” for this we were given an option to dine in one of the speciality restaurants for a night. . Qsine= confused and confusing- strange mix. Blue= great food, service at times dreadful! 40 mins to get breakfast? Improved as time passed. Sommelier brilliant, maitre de tried his best. Main restaurant very good with lots of choice although was surprised it closed at 1. I do realise they needed to start prep for dinner and give the staff some time off but with all the activities it was difficult sometimes to fit food in! The terrace cafe’s range of food was amazing and tasty although seating on sea days will always be a problem. I was a bit worried about the 8 days at sea but I needn't have worried....so much to do, people to meet, food to eat, lectures, shows, shopping and so much more! Entertainment mixed bag- some superb, some dreadful. The show by the celebrity cast was brilliant. The artists who performed around the ship were also excellent. Activities- art class, unexpected and enjoyable although too big a class to learn a lot. Lectures by Celia Garland on wildlife were absolutely brilliant! Get her back! What a joy to listen to her! Quizzes were fun! There were plenty of other things to choose from eg bridge, salsa, basket ball, ping pong or keep fit, massage etc Got to put a bit in here re shops. Beautiful merchandise, great prices but....please, please be aware of the amounts of duty free you are allowed to take back to your country before you are tempted to buy expensive items on board. Service with a smile sums this area up! Attentive without being overbearing. The guys in the cocktail bar were incredible! Captain Alex was good fun and informative. The folk who manned cafe al baccio were also great. In fact all the staff worked so hard but managed to keep a smile on their face...even at 6 in the morning! Ports were great with lots to do and see. Alaska was amazing. Sapporo had a food festival going on(in honour of samna, a local fish) market food stalls in abundance..what a choice! We didn’t need lunch that day as the stall holders were desperate for us to try their wares and we obliged...it would have been rude not to.We missed Shimizu due to typhoon Trami but we had an extra night in Tokyo. Since we had a trip booked to see Mt Fuji we exchanged this and visited Kamakura instead which proved to be amazing...we would never have seen the giant Buddha otherwise. Most of the excursions we booked(whale watching in Alaska(not to be missed!) were very well planned and executed. The Otaru trip was a huge disappointment! Ok, it was raining but the “ nature walk” round a park was overpriced and quite frankly boring! The best bits were tasting a locally grown apple and losing someone who had nipped into a shop. Honestly the worst celebrity excursion I’ve been on! We would have been better exploring the local port town! It sounded far more exciting! We ended in Tokyo and were lucky enough to stay a couple of extra days. The transfer to our hotel was dreadful. It took over two hours(others in a taxi took 20 mins), because we had to stop at a number of hotels. We rode up the same street 3 times. However Tokyo is an amazing city...not enough time. The people are exceptionally polite, most speak some English( for those of us who don’t speak Japanese) and all are very helpful! The toilets? Well, you’ve heard the stories. In the hotel we were in the seats were warmed and there were various buttons to press for various “treats”. There was also what we referred to as a panic button.....just in case you got overwhelmed with the choice available. We did come across a couple of old style ones on our travels which proved a source of much hilarity. I’m going to miss that heated seat in our cold Scottish winter! Shopping opportunities abound and food available to suit all tastes and pockets. Would I do it all again? Absolutely!!! In a minute!!! Read Less
9 Helpful Votes
Sail Date: September 2018
We chose this cruise because it was sailing to the destination we desired and because of the raving reviews. We can fault NOTHING and praise EVERYTHING. From the luxurious and stylish design of the ship, to the amazing, warm and sweet ... Read More
We chose this cruise because it was sailing to the destination we desired and because of the raving reviews. We can fault NOTHING and praise EVERYTHING. From the luxurious and stylish design of the ship, to the amazing, warm and sweet service we received, to the food, oh my God the food was amazing. To the room, cleaned twice daily. To the itinerary, the entertainment (thank you Eddy!) To the bedroom and bars. We had awesome servers in the MDR- Jerry kept filling my husband's glass with wine, Myo and Rajni were so attentive to us! Filip in the Sunset Bar was great, Gina, our room attendant, was the best. Eddy, the cruise director and Jayne Curry with her wonderful voice and amazing personality. We loved every second of it and although it has been a few days since we returned home, we miss it. My husband opted for the Standard Alcohol Package which offered him quite a variety of house wines, beers and spirits. I had the standard non alcoholic package and enjoyed treating myself to lush teas and premium coffees. The food both in the Ocean View Cafe and MDR was amazing. We did not try any speciality restaurants because we were super impressed with the MDR food. All in all, this was one of the best holidays of our life. We are in our mid 30s so we have def changed our view that a cruise is for the older generation! It was full of young and young at heart 40, 50 and 60 year old holiday makers. Read Less
4 Helpful Votes
Sail Date: August 2018
I live not so far from Bayonne's port, and I spend a good portion of my Sundays watching the Summit come in and out. I've had the pleasure of cruising with her twice (my third in July of 2019) and i have seen her pre-, ... Read More
I live not so far from Bayonne's port, and I spend a good portion of my Sundays watching the Summit come in and out. I've had the pleasure of cruising with her twice (my third in July of 2019) and i have seen her pre-, post-solstice upgrades and now (excitingly) will see her revolutionized. In all of this i must say for her age, she looks good. First and foremost you will be welcomed in Bayonne by some brilliant people, from the luggage people to the security staff at the pre-boarding area everyone has a friendly smile and no, they dont look like they hate their job. Check-in is so smooth, and believe it or not, we made it the most difficult one possible. We didnt have our E-docs, NO PROBLEM! No passport? NO PROBLEM! the staff was patient and so so helpful even without these documents (although i suggest everyone use edocs and passports it IS easier). Right from there (which we waited all of 5 minutes for security then we were on our way) right onto the ship, and since the first time we went on was a difference. in 2014 they were still using Deck 1 for onboarding THIS TIME we got to use the giant gangways right up. The staff again very kind, very quick, before we knew it our feet were up and our hands full (OF DRINKS!) Right off the bat you can let it all go. Wave to your family and friends standing by the (arguably) beautiful Tear Drop Memorial as the horn blasts and you take the first strides out into open sea. THEN FORGET WHO YOU LEFT BEHIND because enjoyment begins NOW. You'll find your luggage is probably already in your stateroom (it gets there very quickly) just in time to change up and jump into one of 3 pools or 6 hot tubs. Or grab some grub at the oceanview cafe, a buffet style restaurant with just about anything you could desire. With themed days youll try just a little bit of everything over the course of your 7 night cruise, from English breakfasts, to Yes, authentic Portuguese culinary delights. (Im a pork chop myself, so that made me happy) There are several other specialty dining options, such as Blu, an aqua class exclusive, Luminae, Qsine, Sushi on 5, a gelateria, a coffee bar and so much more. The Cosmopolitan, our main dining room, is two floors of beautiful space, great wait-staff and better food. We sat with the same staff the entire time we were there and became good friends. They knew what we liked, how we liked it, and paid great attention to the small details like our anniversary, a birthday, and the fact that i dont like peas, never saw a single pea on anything i ate. Coming off the food- coma-to-be after dinner shows are a must, and if not after, maybe before, or early morning, there is always some kind of show, class, or otherwise going on. And there is something for everyone. Feel like watching a show on Broadway, we got those right here. Want a good laugh that will split your ribs apart, we have a few of those too. Want to sing your heart out cause you've had one too many, we have karaoke for that. It will swing you through tears,laughs, and move you to sing along good or bad, you'll find yourself tempted to join. (No hard feels, no judgment either) Lets talk service for a second, there is no company that can do it better. Our room attendant and I were on a first name basis. We had some embarrassing moments aboard, but he was there, took care of things quietly, made us laugh about it all, and best of all, we left feeling like we were leaving family behind. That goes for all of them. We dont have children, and honestly thats the one thing this ship lacks is really good entertainment for the kiddos, however, this ship/company is geared towards a more adult clientele. Or for kids who are okay with sitting back and relaxing (or too young to complain about being bored) A long winded review, but its so easy to speak highly of a company that truly puts US first. If you have issues, both on land or at sea, trust me, there's someone there for you. I wouldn't just recommend, ill go every year as proof , this is the place to be when you are ready to just let it all go. Read Less
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