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2 Celebrity France Cruise Reviews

It was our first Celebrity Cruise, we were looking forward to it, until two days before the date of embarkation when we received a very strange e.mail from agent informing us that Celebrity does not allow a holder of a Syrian passport ... Read More
It was our first Celebrity Cruise, we were looking forward to it, until two days before the date of embarkation when we received a very strange e.mail from agent informing us that Celebrity does not allow a holder of a Syrian passport aboard the ship ! However, after so many prolonged e.mails providing proof of documentations to seek a final decision, only 'by the day of boarding', someone from the company in USA did call and confirmed that it was wrong information given by the Immigration Officer on this Ship. No compensation of the stress caused or even apology of any kind has been delivered to us for that awful time, unknowing if we were going on our holiday or not after we booked a taxi and an overnight Hotel in S'hmton. Leaving that unforgettable tensed experience behind us, we were extremely satisfied during the express embarkation process, helpful desk staff, early boarding and ready room at 11AM. The ship was absolutely beautiful and modern, great dinning restaurants and to our taste. Very smiley and welcoming staff in general. Relaxed dress code in all occasions. Entertainment was very good especially the ship own show and the singer (Ben). Buffet Food and beverages were tasty, good variety and presentation. Select Dining was great in all means, Personalized friendly service which was a credit to them (Jesus, Sheilish and Alina), loved the New York Steak and Onion soup. We had easy wondering across the floors/amenities using the panoramic lifts, and enjoyed the different ambience of the public rooms. The ship motion was very stable and smooth. Missing on the excellent: - Dining/Buffet (night buffet was poor, buffet restaurant's carpet needed frequent vacuuming) - Embarkation (ship was noticeably vibrating when disembarking at ports, had to pay shuttle bus to zeebrugge 12 Euro return ! - Definitely needs diversity of activities for Young adults, LGBT and new movies in the Cinema. - Entertainment in other areas than the Theatre was unrecognized - Lack of directions to the Sauna made us unaware of its existence till the last day, and no steam room. - Some public rooms were unutilized or required some promotion - Shore Excursions were highly priced - of course as a Cruise fanatic, I will always ask for additional discounts towards the cost. I Will Cruise Again on this Ship - if Celebrity made some courtesy towards the mess they created on my expense. Read Less
Sail Date May 2015
I agree with previous comments about this cruise. My wife and I have been regular Celebrity cruisers and were very disappointed about the downturn in Celebrity standards. Food in the main restaurant is now all "plated up" and as ... Read More
I agree with previous comments about this cruise. My wife and I have been regular Celebrity cruisers and were very disappointed about the downturn in Celebrity standards. Food in the main restaurant is now all "plated up" and as a result is not sufficiently hot. additional vegetables can and were requested but again arrived lukewarm and overcooked.Someone in the Celebrity management has obviously decided that the way forward is special restaurants from which one can choose, bad decision! such are overpriced and on this cruise the Qsine restaurant staff were discounting in an effort to attract custom. In early Celebrity Cruises there were no such restaurants nor were they required as the basic food offered and delivered was excellent. I agree also with the slow service in the cafes and bars and such we believe are the result of the "all inclusive" drinks packages available. Having said all that, it is a simple result in economic terms that if cruise prices remain constant against a background of rising costs then standards will drop. We just feel a marketing decision has been made which is wrong. On the plus side, embarkation and disembarking procedures leave other companies in the shade and when saying this a particular thank you to the Harwich terminal staff who helped when a return to the parked car was required. The staff were in general courteous and helpful notwithstanding some communication problems! Entertainment was good as was our Stateroom and steward. Overall we were left with a feeling of sadness at the lowered standards and will have to think very carefully before using Celebrity again which, after in excess of twelve cruises with them is a great shame. Read Less
Sail Date September 2013
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