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1 Helpful Vote
Sail Date: April 2017
We choose this cruise for the itinerary. We did not count on a nightmare misery in order to board. We were told that the ship would board at 2:30pm. We adjusted our schedule and arrive at the port at that time. We put into a line that ... Read More
We choose this cruise for the itinerary. We did not count on a nightmare misery in order to board. We were told that the ship would board at 2:30pm. We adjusted our schedule and arrive at the port at that time. We put into a line that went on forever. The sun was beating down on everyone. Over 2 hours in the hot sun before we entered the building and another 1 hour to check in. We had a incompetent check in person that gave us wrong information. This let us to stand in another line in the ship, only to find out we did not need to be there.By the time we got to our cabin they then called the life boat drill. We were not happy cruisers at this time.Not a word form Celebrity on this misery we had just gone through.It was poor choice to move the Equinox from Ft.. Lauderdale to Miami. Once we settled in the cruise itself was good.It took over a day to recover from the embarkation nightmare. The ship is starting to show its age. The food was good and some of the shows were not up to standard..Murano's restaurant was great.. If we could forget the boarding we had a nice time. Read Less
Sail Date: April 2017
Love TAs never visited Amsterdam. Check in at FLL pier was easy and quick. Room was ready by 1pm. Ship was in pristine condition. Dined nightly in Blu. Friendly staff and good food. Luncheon buffet had many choices all were very good ... Read More
Love TAs never visited Amsterdam. Check in at FLL pier was easy and quick. Room was ready by 1pm. Ship was in pristine condition. Dined nightly in Blu. Friendly staff and good food. Luncheon buffet had many choices all were very good including the daily themes. Crossing was calm seas. Daily lectures very informative. Have booked the Silly again in Nov. for the TA from Rome. Captain Kefetsis was the life of the party, always joking and mingling with the guests. Room steward, Mario, was like a ninja. Room clean and ready at all times, ice provided for wines etc. The band, Casablanca was terrific. Weather crossing was cool and had several days when sitting outside was too cold. Ports of Brugges, Lehavre and Lisbon were perfect. Days sunny and temperate. Spent 2 days in Amsterdam. Loved the canal cruises there. Disembarkation was quite fast and customs check was non existent. The Silhouette is our favorite ship. Read Less
Sail Date: April 2017
We chose this cruise for the time and itinerary. My husband and I thoroughly enjoyed our experience on the Reflection. The staff was extremely accommodating and super friendly. Our cabin was a typical cruise cabin but enjoyed the extra ... Read More
We chose this cruise for the time and itinerary. My husband and I thoroughly enjoyed our experience on the Reflection. The staff was extremely accommodating and super friendly. Our cabin was a typical cruise cabin but enjoyed the extra space on the balcony. The dinning was endless (of course), the selections were great. The Speciality Dinning Rooms were excellent and the service was outstanding. The ports and excursions were wonderful. They made the disembarking as seamless as possible. We also had a wonderful experience at the Spa, the Persian Garden and the Solarium. Full disclosure - My husband and I are yoga instructors so personally, we would have enjoyed more true yoga and meditation classes rather then yoga classes from a fitness instructor. We also feel with the type of clientele on these cruises would also enjoy a more mindful educational experience. We loved Celebrity so much were booked our next cruise on the Edge. Read Less
3 Helpful Votes
Sail Date: April 2017
This was the worse travelling experience since i've been cruising over 18 years. 1. Food The food served on board was not up to standard, we patronized the pay restaurant Tuscan Steak House on the first day paying extra money. ... Read More
This was the worse travelling experience since i've been cruising over 18 years. 1. Food The food served on board was not up to standard, we patronized the pay restaurant Tuscan Steak House on the first day paying extra money. Ordered New York Strip and this was totally unacceptable. The steak was thin and without any taste, all i know the steak was full of taste of soda power which make the steak tender. The next day when we dine at Metropolitian Restaurant. We realized the steak serving in the main dining room was exactly the same as we had in Tuscan. So, it was no point to charge us extra money. The dessert was totally unacceptable. 2. Security Department When we returned from our land tour on our first day to Nagasaki, our friends bought some fruits for consuming on the ship. We were all stopped by Security at the X-Ray machine with a very rude attitude and all our friends were asked to stand alongside the x-ray machine holding the fruits where all other passengers walking by. When we brought this is up with the Guest Relation Counter to show our unsatifaction of the security, the guy Michael who took care of our complaint gave us a lesson whether or not we knew this is an international rule that no food can bring to ship. Even he questioning if we are first time travelling on cruise line. We get in touch with his supervisor Miss Ramos two days later and we had the same answer. They even post up a notice in front of the x-ray machine telling all passengers "No food stuff can bring back to ship". I was wondering if we are complaining the attitude of the Security, why dont she talked to Security and gave us an answer. Instead, she choose the hard way to show her authority. We explained to Miss Ramos that we been on several cruiselines and we dont have this kind of problem before inculding Royal Carribean which was a sister company of Celebrity but she insisted this is the rule of her company. Nevertheless, I had to praise the service of one staff Mr. Constantine, manager of Blu, who did a good job serving us very well whilst we on board the Celebrity Millenium. All in all, this was the worse experience i had during my 18 years cruising and Celebrity will definitely put out of my consideration in future. Read Less
6 Helpful Votes
Sail Date: April 2017
We chose this cruise after seeing an advert in the UK DMail in late 2015 and just fancied the itinerary. I thought, 'looks interesting, like those stop-offs, I wonder if I can get it for less . . .' After some investigation and maths I ... Read More
We chose this cruise after seeing an advert in the UK DMail in late 2015 and just fancied the itinerary. I thought, 'looks interesting, like those stop-offs, I wonder if I can get it for less . . .' After some investigation and maths I found that we could go on the cruise, plus have a few nights in start and finish destinations for the same amount. So we went ahead and booked and so glad we did. It became, honestly, the holiday of a lifetime; 30 days away with the 17 day Pacific cruise as the highlight. Ok, first the best bits: the stateroom accommodation was excellent, better than on previous cruise lines we had used. The crew were extremely friendly and efficient and actually spoke to passengers, started conversations, which was so refreshing. The ships facilities were also very good and finally the food superb. Now for the cons: the drinks were very expensive and even with having a drinks package I felt it difficult to make the most of the outlay (we both needed a rest to our livers when we arrived home!). The Captain, God bless him, was difficult to understand being Greek and although he was undoubtedly a fine sailor, communication and presence was not his strongest virtue, and this applied to some of the officers to. Some people found that having 2 lots of 5 continuous days at sea was too much; maybe a better thought out itinerary with additional stops would have been better. Food, as I said, was very good but not as varied as other lines we have used and, just one complaint, the iced tea was awful! In addition, some shore excursions were poorly managed and not what I had hoped for. Finally, I am by profession a maritime engineer with some 50 years experience and currently have my own ship safety engineering company in the UK; during my trip behind the scenes (additional 99$ cost!) I saw a number of areas which need review from a safety point of view - nothing major I should add, but areas that need tightening up. But saying all that, we met some new friends, most cruisers were very friendly and I would definitely recommend Celebrity and would not hesitate to cruise with them again. Read Less
1 Helpful Vote
Sail Date: April 2017
We chose this cruise because of my adult daughter and grandson wanted to dive in Cozumel And Grand Cayman. We had a wonderful time, the ship is beautiful, food was delicious. In fact, our waiter and assistant maitre made sure my husband ... Read More
We chose this cruise because of my adult daughter and grandson wanted to dive in Cozumel And Grand Cayman. We had a wonderful time, the ship is beautiful, food was delicious. In fact, our waiter and assistant maitre made sure my husband had an extra vegetarian menu. The cook made special vegan meals and a delicious vegan chocolate cake for dessert for him. I think people are becoming a little more health-conscious, especially the younger set and it's great that celebrity is aware of this. Embarkation went smoothly and fast and they arranged for my grandson to leave a day earlier for a small fee. We have been to all these ports before, so we enjoy the ship experience as much as the ports. Always something to do, even if you don't go ashore. We are looking forward to cruising to the Baltic again in July. The Scandinavian countries are all beautiful and St. Petersburg is something everyone should see at least once. The only negative for this cruise was that I was disappointed in the towels. Although we were in concierge's class, the towels were "paper thin". Read Less
4 Helpful Votes
Sail Date: March 2017
This was our first cruise and it was with a bit of trepidation that we booked it. We made sure it was not a school holiday period as we wanted some relax time. Booked a stateroom veranda and secured a starboard room on Deck 8. Great ... Read More
This was our first cruise and it was with a bit of trepidation that we booked it. We made sure it was not a school holiday period as we wanted some relax time. Booked a stateroom veranda and secured a starboard room on Deck 8. Great location with terrific view. ( a tip though..if you want a more economical cruise you could go inside cabin as we hardly spent time in the cabin and as much as I love a drink on the veranda I'd have been lucky to have spent all up 3 hours out on it...i mean why would you when you can go to so many common areas with better views etc.) Anyway, It's fun as a first time cruiser to get to know the ship. We were still discovering various nooks and crannies up till day of our return. Must say there is so much on offer that its impossible to catch it all while relaxing at the same time. We missed several shows etc as things overlapped with dinner / drinks / chilling on deck etc. Crew are very professional. On return I rang Celebrity to provide extremely positive feedback to our room service personal who knew our names and greeted us within 1 hour of boarding. The food..well I'm sure you've heard already how one could pack on kilos ... after day 2 we made sure we regulated ourselves after 'splurging'. We dinned at most restaurants but found the all day buffet very convenient. This encouraged us to go to the gym which we did every 2nd day. What a view... serious, you get on a treadmill or bike and just look seaward. They also had some great talks on nutrition, diet etc which are very informative (though there was a few product sells). There is also yoga which is fun whilst the ship bobs in the ocean. We mostly frequently the bar at the aft which is at the lawn area,,, what a great place to chill. You lay on the lawn, play bouche with other cruisers and have some cocktails. We made sure we departed the ship on every port / destination. The tendering process can be a bit laborious due to the amount of people but that's part of the fun too..and a great way to meet people as you venture out. All up a great time and we've booked another cruise on Solstice due to depart in a couple of months. Oh and I proposed to future wife on the top deck as we cruised the south pacific one balmy evening ... how could have she refused ;) Read Less
2 Helpful Votes
Sail Date: March 2017
This was a memorable cruise after completing our two week journey in Peru and Chile . My husband and I chose to discover Machu Picchu on our own prior to embarcation in Valparaiso. When we arrived at the port on embarkation day ... Read More
This was a memorable cruise after completing our two week journey in Peru and Chile . My husband and I chose to discover Machu Picchu on our own prior to embarcation in Valparaiso. When we arrived at the port on embarkation day prepared to receive our seapass with our stateroom information in aqua class we soon realized we were upgraded to a Ski Suite , we were overjoyed , surprised , elated and ready for our South American / Panama Canal crusing experience. We really enjoyed the Luminae restaurant . The portions were spot on perfect , delicious and many varieties to choose from at breakfast , lunch and dinner . We did not take advantage enough of Micheals Club , another great relaxing area to meet great people . The entertainment was very good as well . What we really enjoyed with our new friends were the Silent Disco nights . Read Less
3 Helpful Votes
Sail Date: March 2017
We chose this cruise because a friend recommended it and said it was her favorite cruise line. The itinerary was great and the ship was very clean and the staff extremely friendly. On the negative side, a room that was advertised as having ... Read More
We chose this cruise because a friend recommended it and said it was her favorite cruise line. The itinerary was great and the ship was very clean and the staff extremely friendly. On the negative side, a room that was advertised as having "partial obstruction" really was understating the obstruction. We made the best of it and enjoyed room service breakfast on the balcony, trying not to look down. The dining room staff was attentive and friendly, the food was excellent the first 5-6 days, but declined after that. We bought a 4 night dining package for speciality restaurants. Murano was incredible, so was Silk Harvest. Both were first class in service and food. The Tuscan Grill was not that good - the food unimaginative and in two cases overcooked. We were not impressed with the sushi restaurant at all. The excursions were good but on previous cruises, all-day tours usually included time for lunch or actually included a meal. We were out from 9:30 to 3pm in several cases and while the tour operator offered water we were given no opportunity to purchase lunch or even a snack. Since the buffet shut down at 3, that left only pizza or pasta, and a few salad options at the buffet. Forget about trying to get a chair at either the indoor or outdoor pool unless you get up at dawn and toss personal belonging onto them. The Solarium is a great spot if you want to just relax without the blasting of pool side entertainment, but the lounges were attached to large platforms. If you were agile enough to climb up onto one, if you could even find an available one, the chair was so uncomfortable that it wasn't easy to achieve the zen-like feeling the area was supposed to create. For those like me who are active and like a great running track on the ship, forget this one. It is an extremely short track that requires you to dodge lounge chairs, sunbathers, and waiters. On the plus side, the gym was usually empty so I ran indoors. The activities available on the ship itself were pretty slim and not very well advertised. We had to hunt around for three days on the TV before we found the cruise director's show. There really wasn't a whole lot to do on days at sea. The shows were just OK. If you aren't very active physically and don't mine getting up really early to just sit by the pool, this is probably a good choice. We did have a great time and loved seeing all the new ports we had never visited before, but I think I'd stick with other cruise lines in the future. Read Less
7 Helpful Votes
Sail Date: March 2017
We chose this trip as part of an Enrichment Journey combined with an after cruise land package to Machu Picchu. As for the cruise portion of the trip. I read several reviews of the ship experience before I sat down to write this on. I ... Read More
We chose this trip as part of an Enrichment Journey combined with an after cruise land package to Machu Picchu. As for the cruise portion of the trip. I read several reviews of the ship experience before I sat down to write this on. I agree with most that the Infinity is an older ship. I do not agree at all that it is shabby and ill kept. Our suite, 9096, was spacious, clean, and meticulously attended to by Harold, our Butler, and Michael, our cabin steward. We would definitely ask for those two again. Sure, it could have used some updated furniture, but that is knit picking. The first night we had a vanity light out. It was fixed by the electrician in 15 minutes. Our only complaint about the cabin what the moving of deck chairs on the activities deck above. I would recommend some kind of sound deadening on refitting. Embarkation was a breeze. We arrived about 1pm and walked right on the ship. Debarkation was fine. No problem with bags and connections. There was some criticism of Celebrity staff cut backs. I did not experience that in any part of the cruise. The food, overall, was excellent. We did not eat at all at Trellis, opting for Blue, Qsine, tuscan Grill, and Luminae. The food and service at all locations were excellent, especially the meals we had at Qsine and Tuscan Grill.The food choices at Luminae were somewhat limited. The food at Oceanview was overall very good. Bar service from Geonina was terrific. Her smiling face and great demeanor were a welcome every afternoon. One of the real highlights of the cruise was the service and graciousness offered by the staff at Michael's club headed by Eric, the manager. Eric should immediately be recommended for promotion. In all of our 25 cruises, he is the best customer service person we have ever encountered. Another highlight was having Mickey Live and his beautiful and charming wife and daughter on the ship. Mickey gave us unique perspectives on each and every magnificent port of call, plus entertaining and informative updates on the Glaciers and travel route. We took all ships tours this time and weren't disappointed by any of them. Particularly out standing were tours of Montevideo, Port Madryn and the incredible trekking at Puerto Monte. These were very strenuous, but rewarded our efforts with sights and sounds that we would have never otherwise experienced. Congratulations the Celebrity for upgrading their tours. They are expensive, but this is not a cruise to try to save a few dollars. There is too much to see and do and experience. Now for a few recommended changes 1. The buffet tables are too deep, causing guests to have to lean over too far to get some selections. This causes potential health issues. 2. The premium drink package needs to include more choices, particularly with white wines. This is especially true at the service bars. 3. The Issue with getiing back on the ship at Puerto Montte needs to be addressed. This is one place Eric really shined by coming to the aid of his guests. Great effort Eric! 4. The above mentioned noise on the activities deck. All other aspects of the ship such as the Gym, shows, and Bar singers were very good, but that is not why we came. If that is what you value most, this cruise is probably not for you. As you can see from this review, I valued the new friends we made, the universally excellent service from the staff, and the sights we saw that we may never see again above all else. Well done! Read Less
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