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Cruise Ratings
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Sail Date: February 2018
Lovely Western Caribbean cruise with good ports and nice variety of excursions. The reason I didn’t give 5 stars was because the Celebrity dancers & singers lacked a lot. Their show themes did not make sense, just a bunch of ... Read More
Lovely Western Caribbean cruise with good ports and nice variety of excursions. The reason I didn’t give 5 stars was because the Celebrity dancers & singers lacked a lot. Their show themes did not make sense, just a bunch of songs with overdone choreography that was the same for each night they performed. The December 23rd group was fantastic, as well as the last night comedian/ventriloquist. The best show of the cruise had to be the Super Bowl on the Silhouette theatre screen. I was so impressed with the decorations, ice carvings, balloons everywhere and the fabulous buffet set up in the theatre. Wasn’t expecting anything so elaborate. I have cruised other cruise lines on SuperBowl Sunday and nothing compared to the Silhouette’s party.....kudos!!! As always, the captain & crew were fabulous. Crew members always smiling, greeting us and helping in any way possible. We did select dining and never had a problem and most nights we made a reservation for the following night at our desired time. We are sailing on the Silhouette again next February 2019 so you can tell we were happy cruisers! Read Less
Sail Date: January 2018
Great trip to New Zealand on the Solstice. Found this to be a lovely ship with a great atmosphere. Cabin and food facilities were of a high standard and we had anytime dining but were in the same area every night and it was really nice ... Read More
Great trip to New Zealand on the Solstice. Found this to be a lovely ship with a great atmosphere. Cabin and food facilities were of a high standard and we had anytime dining but were in the same area every night and it was really nice to get to know the 3 people serving us all the time and hear of their family life. The little food section at the inside pool with its healthy options was always a great spot for lunch and sometimes breakfast. The shows on this ship were really enjoyable and I also did a behind the scenes tour of the ship which was interesting but a little overpriced. We had the classic drinks package which was apart of our deal and did save us a considerable amount. I did find day entertainment was not that varied and a bit slow. Shore excursions were all booked off the ship so this also saved us a fair amount and they were on mini buses and all quite good. Captain Tasos and his crew were very visible around the ship and the Captains PA comments everyday were always looked forward to because of his dry sense of humour. Captain Tasos also did a talk on the building of the Solstice which I found very interesting. I used the gym most days and found this to be very good. Also did a few of the paid classes like zumba and spin bike. The hot rock massage I had was also very nice. The down side of this trip was that we missed a couple of spots Dunedin and Milford Sound due to bad weather and I fully understand that this is not the fault of the cruise line but it was for our safety. Captain Tasos did have a very informative talk on why we were missing the Sounds and answered many questions even though some people just asked silly things that were common sense. I would definitely do this cruise again to try and see the things we missed. Akaroa was my favourite stop. So impressed with the ship I did book a trip to Alaska. Read Less
1 Helpful Vote
Sail Date: January 2018
This cruise was booked for us as a family holiday, including our two teenagers. After reading reviews I had prepared myself and my immediate family for an older, tired ship with not so much to do and average food...we were thrilled to ... Read More
This cruise was booked for us as a family holiday, including our two teenagers. After reading reviews I had prepared myself and my immediate family for an older, tired ship with not so much to do and average food...we were thrilled to have realised we were wrong. THE SHIP The ship is 18 years old and lives on the sea, so of course there is going to be rust, some worn out places and paint touch ups. It appears well cared for, there were outdoor maintenance crew tidying up paint chips etc often and inside was constantly being cleaned and polished. It was clean, neat and tidy...the furnishings were just fine and some areas were more updated than others but overall we found it comfortable with a great variety of places to go to for entertainment, eating, drinking, sunbathing, quiet time or socialising. Our main disappointment was with the pool, it was small and the whole sundeck area was cramped, but we’ve never done a cruise before so we’re just a bit taken aback with the people lying side-by-side in a confined space. Quite a few spa pools though, and it was quiet first thing in the morning or on port days if you got back earlier. I liked the music around the pool area in the afternoon and if you went to the top deck it wasn’t always as crowded, especially on the windy days...but you did have to hold onto your hat! THE FOOD The food was great! Some days fantastic! The chefs were incredibly accommodating with food intolerances, the staff were friendly and helpful. We mainly ate in the Ocean View Cafe/the buffet, we tried to time it in the quieter times, before half twelve/half six and for early morning port stops we got room service breakfast...as tables could be limited, especially on cold days. We also ate at the Metropolitan, where you can order however many starters/entrees/desserts as you like. The staff are amazing considering how busy it is and how demanding some people can be. Some of our family ate in the specialty restaurants and loved them. BARS Bar staff seemed stressed sometimes, combining stocking up and serving guests. We used the poolside bar on deck 11, not always as busy. Some staff were fabulous cocktail/mocktail makers...Rodica :) we did get a drinks package...organised once on board after we signed for our first two beers and realised how much we would be paying if we were to be drinking like we enjoy to do on holiday. I’d organise it on board again so deals can be arranged so your money goes further. It is expensive but was well worth it for our family. We drink lots of water, one of our girls enjoys soy chai lattes, the other mocktails and us beers and cocktails and our package included all this. Cosmos was quieter during the day...not serving drinks some afternoons, but you can carry your drinks around the boat, so we would get one at the pool bar and sit in cosmos looking out to sea...lovely! ENTERTAINMENT The entertainment was better than I thought it would be, muscians, bands, shows...something for everyone. The woman Jamaican singer of a variety of songs, fun and energy, four men singers of a variety of broadway style songs and the three men singers of Motown, disco tunes (sorry cannot remember the names) and Ged the Irish singer were my favourites. Also the acoustic duo, who visited the teens club, which they liked. The dancers were good too...the magic show wasn’t really our thing. There were two shows 7 and 9pm, great for working around dinner times. There was some entertaining game show/trivia also. And the silent disco is fun for all ages! There were some interesting talks one of our girls enjoyed. And Ken talked on the ports coming up which was great to hear tips and places to visit. These are also on the tv in the cabin. CABIN The cabin was bigger than what I thought, smaller than a motel room, but pop the suitcases under the bed after unpacking and there is plenty of storage so not too cluttered. We took a camping clothesline and washing liquid to hand wash our clothes, the washing is expensive on board, and febreeze was a great handy tip I read. Perfect for deodorising the room, shoes etc. I also wiped everything down with antibacterial wipes, for peace of mind. We didn’t get ill, some did with cough/head cold...fresh air, water and washing hands before putting them to your mouth is basic but invaluable. TEENAGERS The teens enjoyed the XClub, a few activities organised, there were only a small group of them so they enjoyed just hanging out all together. They made some lovely friendships and we hardly saw them. I soon realised they were very safe on board, there’s security cameras and security people around the ship, and it was actually a good holiday for kids and parents without being in each other’s space all the time. PORTS OF CALL Some of the ports were hours away from the advertised destination. We didn’t go into Bangkok, as we had been there before. We went to Pattaya for the day, hoping to go to an island off it but the weather didn’t play the game so we shopped and strolled instead. I wasn’t too taken with the town, the beach was busy with boats and parasailing etc. Quite smelly and dirty. The next day we walked out of the port gates and took a private taxi to Harbour Mall. 4km’s (approx) from the port. We got some cheap shopping done here over a few hours. We then enjoyed a quiet time on the boat as most others were away. We did a scooter tour with XO Tours, organised before we left, in Ho Chi Minh. It was fantastic! They took us to the museum, burning Buddha, Chinatown amongst other places. They had great knowledge on the places we went to. Hoi An was lovely, we did an ‘on your own’ so was only a few hours in the town. Hanoi was a four hour trip in, but worth it for us. We organised our own transport for this, which was cheaper. We did a tour in Halong Bay once returning from Hanoi, so packed a lot in, which was tiring. Singapore and Hong Kong we did all on our own, taxis are easy to use and we did the hoho bus in both places which we found really worthwhile to get our bearings and learn about the cities. Gardens by the Bay has a great light show in Singapore, Satay Street is fun place to eat at. Eaton Hotel in Kowloon in Hong Kong was great for location, service, good breakfast and clean. STAFF Most of the staff are amazing, always happy to help, friendly and they have interesting backgrounds to hear about. Maybe the occasional surly one had had an encounter with the guest that will never be happy....some people are just that way. Shout out to Chef Shwyam, Chef Joseph, Chef on the pasta station, Rodica, Wilmex, Meicho, Angelica,Marites and Captain Alex for getting us to our destinations safely and for his entertaining and motivating announcements. SUMMARY Overall a great trip, came home exhausted but that’s because we were up late most nights, listening to the entertainment, up early most mornings, watching as we came into port, making the most of the places we stopped at. Embarkation and disembarkation was smooth, efficient and relatively quick. We will cruise again and would go happily on Celebrtiy Millenium if she was going to destinations on our list. Read Less
10 Helpful Votes
Sail Date: January 2018
The itinerary on Celebrity Infinity was excellent: Buenos Aires to Ushuaia to Cape Horn to Antarctica to Port Stanley, Falkland’s, to Puerto Madryn to Montevideo and back to Buenos Aires. The only issue with it was the first [boring] ... Read More
The itinerary on Celebrity Infinity was excellent: Buenos Aires to Ushuaia to Cape Horn to Antarctica to Port Stanley, Falkland’s, to Puerto Madryn to Montevideo and back to Buenos Aires. The only issue with it was the first [boring] 3 days at sea, but we skipped them by flying to Ushuaia directly. (Yet, Celebrity, of course, not only issues no refund for those 3 days, but charges a fee to allow you to embark in a different port. The funny part of that was a call from them on the day of the departure with a question of why we are not on the ship. Despite the fee charged, they did not bother to communicate our embarkation exclusion to the vessel!) There's more. Unfortunately, a week before sailing, Celebrity sent an email that they have a problem with the ship’s propulsion system, as such they won’t have sufficient speed and will have to cancel our visit to Puerto Madryn. It was very bad news, but at least they promised to refund one day as an excuse; not a fair exchange of course but something. (Later on the ship, during our Inside Access Tour, we of course asked in the mechanical room what the problem they have with the propulsion system, but the crew politely did not give an answer.) The worst part came later. They suddenly cancelled Port Stanley as well. This time it was “for safety reasons”, saying that the weather is too bad there, that it’s a strong wind of 55-80 kph and getting to the shores is not possible. Alas, there is a big problem with this statement. First of all, the crew already knew and many people told us two days before that we won’t go to Port Stanley; that's before there was any reliable weather information. Also, our sailing through Drake Passage was extremely smooth. We were really lucky with the weather! Then at 5 AM on the morning we were supposed to sail to Port Stanley I checked the weather there and it was …sunny with 50 kph wind indeed but also CALMING to 25 kph during the day. Nonetheless, “for our safety” we did not go there. Of course, people attacked all officers with tons of questions. The main one being why not visit Puerto Madryn or another port in Argentina instead. We got no answer. I also had an opportunity to ask the captain personally on the real reason for skipping Stanley. The answer was, “I’m the captain, I know better.” So, it looks like Celebrity Infinity either has a big technical problem with the vessel (and then it’s a real safety issue!) or saves money on port fees, etc., maximizing their profits. Either way, my advice is to never use this company. They have no respect for their customers, easily ruining vacations for 2000+ people. Read Less
5 Helpful Votes
Sail Date: January 2018
I would like to describe our (my wife and me) cruise experience in some details. I hope it helps people to select, or not, this specific cruise itinerary, cruise ship and even the cruise line for future trips. Just a trip overview, we ... Read More
I would like to describe our (my wife and me) cruise experience in some details. I hope it helps people to select, or not, this specific cruise itinerary, cruise ship and even the cruise line for future trips. Just a trip overview, we booked a veranda cabin, deck 8, in the Celebrity Infinity, for the Buenos Aires > Puerto Madryn > Ushuaia > Antartica (Paradise Bay and Elephant Island) > Falkland Island > Montevideo > Buenos Aires itinerary. It was a somewhat expensive itinerary if compared to other cruises in the region, so our expectations were high. We planned this trip for almost a year. The cruise left Buenos Aires on 21th Jan 2018. About a week before the departure date we received an email from Celebrity Cruises informing the Puerto Madryn stop was canceled. Copy and pasting their own email message: "Due to a technical issue with the ship’s propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots. We assure you, there is no safety issue with the vessel; however, due to the speed reduction, we have to modify our itinerary. Some ports of call will have shortened visit times, while some will have more time. We also had to remove our visit to Puerto Madryn, Argentina from the itinerary. Due to the cancellation of this port of call, we are issuing each guest a refund in the amount equal to one day of your vacation." My wife and I planned to dive in Puerto Madryn with the sea lions. All our scuba gear was already packed to go and the dive package reserved at a local PADI agent. You can imagine our frustration... We embarked on the 21th as planned. About Celebrity Infinity, despite some review we read, it is not falling apart. It is indeed an old ship, somewhat worn out. Stained carpets, peeling paint, scratches here and there are visible, but we consider those minor things. I noticed, however, some other not so minor problems, like leaking plumbing in several places (that left wet spots on the carpets), air conditioning failures (that left some friends in internal rooms overheating), external doors hard to open/close, and massive temperature changes in the hot/cold water supplies. There were also some smaller annoyances in our stateroom, like loose tiles in the bathroom floor and leaks in the shower hoses. We usually ignore these small things, but as you see ahead, events stack up. About the food, it was nice and plentiful. All restaurants we went to were nice. Particularly I would say that some dish on the main dining room, Trelis, was somewhat small (especially the ones with expensive ingredients) and with unexpected component mixes, but this is a matter of taste. The buffet on Deck 11 always had food for any taste. About the entertaining, it was ok. Some shows were really nice while some other were somewhere below passable. The daily activities were plenty, somewhat focused on luxury activities (like art auctions, jewelry sales, Fabergé egg showcase and sales, liquor tastings, and so one). It perhaps makes sense for the overall target audience, mostly senior guests. One of the highlights of this cruise was the presentations from the destination experts. The presentations were really interesting and made de experience must more enjoyable and immersive. The presentation themes included wildlife identification and behavior, destination highlights, geographic features, historical events and even a recent rescue mission to Antartica from the Argentinian navy. There was much effort to provide the same presentations in English and Spanish, so most people would benefit and enjoy all given information. It is also important to note the crew was always friendly and eager to help. Our stateroom attendant and some other personnel we had more contact with during the cruise were very professional and cordial. After few days on the sea, we reached Ushuaia. We visited Escondido/Fasano lake and the experience was really memorable. Since we did not stop at Puerto Madryn we were able to stay in Ushuaia for a few more hours. We headed to Antartica, our main and most anticipated destination. The weather was really good during our stay and the visibility was great. We had the luck to get some snow while entering Paradise Bay. It was quite a spectacle. It is really difficult to describe in words the beauty we saw. While it looks a desolated region, it is full of life. We could see whales, penguins, many different types of birds. The icebergs are also a show apart, featuring beautiful shapes, textures, and colors. We also stopped at Elephant Island, the second sightseeing place. After Elephant Island, when heading back to Falkland Island, a major storm formed in our way and the captain had to deviate our corse, missing Falkland port of call. His decision was the correct one due to the bad weather, however, no one was able to explain why the next port of call wasn't changed to Puerto Madryn. Apparently, the route would be even safer than going straight to Montevideo and, we had the time since Falkland stop was completely skipped. It was really strange and until now I got no answer from Celebrity guest relations about this. On the memo we received in our stateroom: "We would like to inform you that our call to Port Stanley, Falkland Islands, has been canceled, due to adverse weather and high winds. (...) Tomorrow, January 31th, the Celebrity Infinity will be at sea, since weather conditions and distance to alternative ports will not allow us to call an alternative port. In an effort to avoid the rough seas, we are traveling directly to Montevideo through an alternative route, as your safety is our top priority. We will be arriving in Montevideo at 6:00 am on February 3rd" We understood the situation and weather changes are a risk involved in all Cruises, however, this port miss and strange deviation from Puerto Madryn just stacked up on our frustration pile. We then faced many days at sea, finally arriving at Montevideo. It was a nice stop, however, I (and many other guests I spoke with) would rather stop in other ports then in Montevideo. Montevideo is really close to Buenos Aires and you can easily go by car, bus or even boat in a couple hours. Puerto Madryn and Falkland Island, on another hand, are much harder and expensive to get to. In the end, the trip left really good memories about Antartica sightseeing experience and a bitter taste for itinerary changes and other smaller annoyances. We felt only half of the trip was actually delivered since we could not stop at Puerto Madryn and Falkland Island. Looking in retrospect, if we could changes things, we would rather flight straight to Ushuaia and book a cruise on a smaller ship just to experience Antartica. Read Less
3 Helpful Votes
Sail Date: January 2018
First off, Celebrity has their act together on embarkation. We got there 2 hours early, went through security, went right up to a desk and right on board the ship. No waiting, no fuss, no muss. Why the other cruise lines don't do that is ... Read More
First off, Celebrity has their act together on embarkation. We got there 2 hours early, went through security, went right up to a desk and right on board the ship. No waiting, no fuss, no muss. Why the other cruise lines don't do that is beyond me. No, the rooms weren't ready but they never are. I'd rather wait on the ship than in a holding cell...err, room, waiting for my number to be called. The ship is one of the oldest in the fleet. Yet, it is in great shape. Were there signs of age, yes. But they were minimal and only noticeable if you looked for them. The cabins were very clean, in good shape and just as nice as any others. The thing that set this cruise apart was the crew. The wait staff, the cabin steward and everyone else were amazing. The best I've ever had and that's saying something. The ports were went to were ok, except St. Kitts. It was awesome. We didn't get to go to Nassau because the seas were too rough so we had 3 straight days of sea days. That got a tad old. Captain Kate was awesome. She is really funny and personable. Most enjoyable captain of any ship I've been on. If I had her on every cruise I'd love it. Seriously, she must be seen to really appreciate her. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose royal suite 6137 with connecting concierge class 6135 for an important reason. Celebrity has a very old & little known rule — a Connecting cabin to a royal or penthouse suite has the same privileges. This means if you ... Read More
We chose royal suite 6137 with connecting concierge class 6135 for an important reason. Celebrity has a very old & little known rule — a Connecting cabin to a royal or penthouse suite has the same privileges. This means if you are sailing with in-laws (as we were) they are entitled to the same premium beverage package and unlimited speciality dining that we were. This includes dining in Luminae — the suite only restaurant. This includes all speciality restaurants. Upon arrival(11:30) our group of 4 went to the suite check-in. Check-in took 10 minutes tops for all of us. Then almost immediately, we were escorted by a concierge directly to Michael’s Club. We were then greeted by the suite concierge (12:15). We were advised that our rooms would not be ready until 1:00. We went to Luminae for lunch. After lunch (2:00) we went directly to the rooms. We were greeted by Peter the Butler and Mevin the stateroom attendant. Before arriving on the ship, the shoreside concierge had been in contact to learn all of our preferences... Sugar free Red Bull, Vitamin Water, Coors Lite all in the mini-fridge. Grey Goose and Patron Tequila on the in-room bar set-up. Everything was exactly as we had requested. All of this is provided in the royal suites and higher at no additional cost. The cruise itself, we could care less where the boat goes. The main point of going for us is: food, drink, service, casino, and shows. We did go to most of the shows. A- average rating. Casino. A rating. (Mother-in-law did win slot tournament) Tuscan Grille. A+ rating (expected) GO! Qsine. A+ rating (unexpected) if you had not planned on going, GO! Luminae. A+ rating (expected) Siraz is the best sommier. Dominic is the best waiter. This is the 4th time I’ve been on the Summit. It’s a great ship. Not to big, not to small. It’s probably going to be retired in about 5 years. Spend time with your family on this ship in suite accommodations. You will not be disappointed. Disembarkation day — We went to Luminae (7:30) for breakfast. Dominic took perfect care of us. We then made our way to Michael’s Club for the final time. After having one last coffee, the concierge escorted the four of us off the ship directly to our luggage. (Use Suite luggage tags for both royal suite and concierge room) You then see the long line that is immigration/customs. Ugh, but have no fear. The concierge escorted us to the suite line. (To which we heard someone standing in line say “there go the suites.”) It took us 3 minutes to get through where it takes the regular cabins 30 minutes to 1 hour. Then off to FLL and home. Next cruise booked on Celebrity Edge January 6th, 2019. Read Less
1 Helpful Vote
Sail Date: January 2018
Our cruise started out on a good note. When we arrived at the port at 11:00 a.m., we were able to get on the ship right away. The best part was that we could get into our room immediately. As we carry on all of our luggage, we were ... Read More
Our cruise started out on a good note. When we arrived at the port at 11:00 a.m., we were able to get on the ship right away. The best part was that we could get into our room immediately. As we carry on all of our luggage, we were unpacked and ready to go by 11:30 a.m. The ship had been in dry dock before we boarded so everything was fresh and clean. The food at the Oceanview Cafe was excellent for buffet food. The Main Dining Room food was excellent. The presentation was outstanding. On most cruises we have been disappointed in the desserts; however, we really enjoyed them on this ship. Service was very good as well. We also really enjoyed the food at the Spa by the adult pool. There was a good variety of healthy options for breakfast and lunch. We had a concierge balcony for our first time. The room was large and it was nice having foot stools for the chairs on the balcony. We enjoyed getting the fresh fruit and appetizers everyday. The entertainment was the best we've seen overall. We enjoyed it every night. The comedians, ventriloquist, the Billy McGuigan band (rock & roll band) and the ships' entertainers were all so good. The two house bands were both very good and we enjoyed dancing to their music. We just wish they would take the big ornamental rose off of the dance floor. We also enjoyed going to the silent dances. We did two Celebrity shore excursions. In St. Lucia we did the Exotic Garden & Beach Break. We enjoyed the Exotic Garden where we went to a private home in the mountain and saw various gardens with a small greenhouse with orchids. The view was wonderful and they offered a few island delicacies. The beach they took us to was a public beach. I believe it was Pigeon beach. Some of the chairs were nice but others were pretty old. It was uncomfortable getting into the water because of rocks but once you got in, it was nice. I saw a few people fall as they were getting in and out of the water. Our second excursion was Flavors of St. Thomas. We really enjoyed this excursion. We stopped at three restaurants and one lookout point. The first stop was a bar, Sidestreet Pub where we made a drink, the Painkiller. We would have liked an appetizer to go along with the drink. The second stop was Gladys' Cafe where we had a full meal that was delicious. The third restaurant was Virgilio's Italian Cuisine where we had Bananas Foster that was made at our table and it was the best I've ever had. We also went to the Captain's Club. We are Diamond Plus on Royal Caribbean so we are Elite on Celebrity. We found the perks on Royal Caribbean are a little better than Celebrity. The cocktail party is only 2 hours on Celebrity and 3 on Royal. Royal also puts 3 free drinks on your card that you can go to any bar to get drinks during the 3 hour period. This is nice when you are traveling with people who are not at your level. The service at the Captain's Club was excellent. Read Less
Sail Date: January 2018
We have sailed Celebrity before and had a previously purchased voucher to use. I gave my travel agent 2 time slots that fit into our schedule and chose this cruise on the Reflection based on the itinerary and the timing. Our first ... Read More
We have sailed Celebrity before and had a previously purchased voucher to use. I gave my travel agent 2 time slots that fit into our schedule and chose this cruise on the Reflection based on the itinerary and the timing. Our first cruise was on Celebrity and we loved it! This time, not so much. If it hadn't been for Estelle in guest relations I would have needed to give it a lower score. While the rooms and cabin stewards are still awesome, we definitely saw a lower level of food quality and activities than we did on our first cruise in 2004. Some examples - no sushi was ever offered on the lunch buffet, the crackers offered with cheese were packaged saltines (and first few days were stale), no deck parties with food. The food in the main dining room was okay but the desserts were lacking, in my opinion, as many nights did not have a dessert with chocolate. Now, since I did not like the standard chocolate cake and am not a fan of mousse and custards, others might find it okay. Our dinner in Murano exceeded our expectations, both in service and taste. The Murano lobster and Chateaubriand for 2 were perfectly cooked. One area Celebrity has gone up in is the entertainment in the theater. The guest entertainers and cast shows were excellent! I work in Broadway theater and the current lead singers in the cast could be travelling with any show out there today. We did not really care for the other ship entertainment that we heard but that could have been to the sound board operator's inability to set the volume at anything but rock concert. It's a little unnerving to not be able to talk in the Ensemble Lounge because Fiesta Duo: Classical Strings is too loud. Same could be said for The Cardinals and The Accents. There was not a good blend of voice to instrument and, especially in the Foyer, were too loud. Which brings me to one of the main drawbacks of this ship - the main glass elevator area from the Foyer on up. When a band (or the art auction) was happening on Deck 3, the sound went all the way up. In my opinion, this rendered The Hideaway, the Game Room, and the Library unusable during these times because it wasn't pleasant background music - it still sounded like the band was next to you and too loud. Lastly, I had an excellent massage at Canyon Ranch Spa but was disappointed that an issue with The Persian Garden was never resolved. I always purchase the pass to this area for the full cruise. The loungers and saunas were great but the aromatherapy never had scent in it. We brought it to both the spa desk staff's attention, the manager's attention and guest relations attention but it was never fixed. Overall, it was a good cruise but we will be checking out other lines. Read Less
1 Helpful Vote
Sail Date: January 2018
I selected this short 3-day cruise as an intro to cruising for my 15 and 13 yr old granddaughters. This was perfect. They both were a bit hesitant about it, but left declaring firmly they were ready for a 7-day cruise! The mix of ... Read More
I selected this short 3-day cruise as an intro to cruising for my 15 and 13 yr old granddaughters. This was perfect. They both were a bit hesitant about it, but left declaring firmly they were ready for a 7-day cruise! The mix of activities on board was good for them and their mother and me. We all enjoyed the shows each night. Our only regret is that we did not do the Silent Disco. I am both gluten-free and dairy-free. There was an abundance of options for me in both the dining room and the Ocean View cafe. Also, the coffee shop (Cafe al Bacio) could prepare any coffee with either almond milk, soy milk, or lactose free milk. They also had gluten-free cookies every day. The buffet had gluten-free breads (Canyon Bakehouse), but no dairy-free (vegan) "butter". The check-in procedure was very smooth and quick. From parking in the garage to being on board was less than 30 minutes. The food in the Ocean View cafe was wonderful in the selection and quality. The food and service in the Main Dining Room was really good. They were nervous about sharing a table with others, but it was just the 4 of us and they enjoyed that. Our waiter was very patient with them and helped them select their meals. The disembarkation process was very smooth. Our group was called right on the time listed in the information sheet. We exited, quickly claimed our luggage (an airport-style carousel with staff who will let you know which carousel to check), quickly cleared customs and were on the way to the parking garage with about 15 minutes elapsed! My only complaint is there are NO signs in the parking garage to direct you to the exit. Several of us circled for a while, hitting dead ends, before finally finding the right way. Read Less
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