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2,550 Celebrity Family Cruise Reviews

This is now my favorite route in the Caribbean. Equinox is just he right size ship not too big and not too small. Public spaces are many and Sky lounge was practically empty early morning and late evening The bar tenders in Sky area are ... Read More
This is now my favorite route in the Caribbean. Equinox is just he right size ship not too big and not too small. Public spaces are many and Sky lounge was practically empty early morning and late evening The bar tenders in Sky area are also great group. We were in balcony room 9139 and enjoyed having the deck and location close to elevators. Our room steward "Mat" saw to our every need. We were able to dine in Murano, our favorite restaurant. Wonderful food and great wine pairing. We also tried Sushi on Five this trip. Food was amazing and we sampled almost the whole menu with our group. Tuscan unfortunately was again disappointing. Their hand made pasta is the worst of any Italian we have ever eaten. My ribeye steak was good as well as the tiramisu. Wine server filled our glasses once and never returned until the end of our meal to splash a drop in the glass. Outside pool, the usual chair hogs but Celebrity was really good in removing towels from areas vacant for long periods. Plenty of chairs available on higher deck. I did glass blowing and was a real treat. We now have a beautiful vase as a souvenir of our trip. Due to hurricane winds headed for Key West we missed that port and were taken to Royal Caribbean private island in Labadee,Hiati. This was fun but really did not like all the begging for you to shop in their booths. Enjoyed the local music and costumes upon arrival and departure. Embarkation and debarkation using the facial recognition was so easy. Process didn't take more than 10 minutes and we were on board. Same with going thru customs. Read Less
Sail Date September 2019
The ship is nice and new. I do like the new ship design but I do not think that it is worth the extra dollars to take the Edge. The staff is nice. Our ports were rerouted due to weather. The rerouting of the ports caused chaos for ... Read More
The ship is nice and new. I do like the new ship design but I do not think that it is worth the extra dollars to take the Edge. The staff is nice. Our ports were rerouted due to weather. The rerouting of the ports caused chaos for the shore excursions staff. We had 3 Discovery Collection/Exclusive shore excursions, but were only able to take the one in Athens (which was very nice). The others were cancelled due to port rerrouting. For us the excursions are the highlight of the cruise. This is our 10th cruise overall and our 4th on Celebrity. The Santorini excursions were a hot chocolate mess in a flaming dumpster. Due to us being one of the last cruise ships in port many excursions were cancelled and others were very very negative experiences. I recommended the firing of our tour guide and the bus driver. Celebrity tried to make it up to us so I give them 2 stars instead of one. Celebrity also tried to save the excursions for its suite guests in Santorini. In Santorini shore excursions issued free cable car tickets to the many people who had their excursions cancelled. As a result the cable car lines were two hours long and as a result people were walking through the donkey poop. The shows were average in talent level and content, although the layout of the theater was better than the other Celebrity ships. We spent several hours on the magic carpet for a glass of wine. It is very windy out there while the ship is moving. It is convenient for tenders. The Fine Cut and Eden restaurants were very good. The Fine Cut restaurant was difficult to book on sea days. Eden had a menu that was good for our unique dietary requirements. La Petit had a nice projection show, but I preferred the menu choices of previous ships of steak or lobster. The menu choices in La Petit were not as good. The spa was also very nice but crowded on sea days. The embarkation process is very smooth. In fact embark/debark were the smoothest that I have seen to date. The silent disco was very good. I wish that the other cruise lines would adopt the concept. The photographers were very average. On some other lines the photographers take longer to get the perfect picture. Celebrity cruises used to be my favorite line, however the shore excursion debacle on this cruise has knocked their ratings down a notch or two in my eyes. Read Less
Sail Date September 2019
I want to start this out by saying the ship is gorgeous and the staff is incredible. I appreciate everything Celebrity tried to do with this ship. To me, the ship lost some of it's charm though. The reason my wife and I chose this ... Read More
I want to start this out by saying the ship is gorgeous and the staff is incredible. I appreciate everything Celebrity tried to do with this ship. To me, the ship lost some of it's charm though. The reason my wife and I chose this cruise was partly due to it's itinerary, but mostly because we were on the Celebrity Soltice and were smitten hearing about this new amazing ship. The solstice, although an older ship, had some features that we really liked. We had access to the front and back of the ship for better views, everything was accessible, and the balcony outside the room was nice. The "infinite veranda" was kind of weird on the Edge, the window that goes up and down makes and awful screeching sound, and we didn't really use it. Also, everything was spread out on the Edge, and only the very exclusive top-end customers got access to the front of the ship. Also, everything that wasn't included (The spa, spin classes, drinks above the classic drink package) were almost double the price of the Solstice ship. The reason I gave it 4 stars was due to the incredible staff and the fact we were sailing around Europe. The intinerary was awesome, and the captain did a great job due to having to cancel 2 ports (bad weather) and finding us 2 different ports so we didn't have to just spend it out at sea. Read Less
Sail Date September 2019
We have sailed with Celebrity on numerous occasions over all classes of ships and wished to try The Edge. We are in our late 50s/60s and we were joined by my husband’s daughter and her husband in their 40s. Embarking the ship at ... Read More
We have sailed with Celebrity on numerous occasions over all classes of ships and wished to try The Edge. We are in our late 50s/60s and we were joined by my husband’s daughter and her husband in their 40s. Embarking the ship at Civitavecchia was very easy. Bags in, up the escalators, through security and staff with iPads to check you in standing in the main hall. Our daughter was able to change her credit card at the desk and we were off. As for the cabin, we were not in all honesty sure we were going to like the IV arrangement. We like a balcony. However, on this cruise, we loved it! We had extra space in the room, the privacy was good with no chance of faces around the screen. We slept with the blind part way down and with the bed near the balcony woke to lovely views. We could bring down the window as much as required to have fresh air and sun on our bed if facing the right way. Our stateroom attendant Joanna was excellent and very friendly. Dining. We loved the different restaurants on select dining. We booked them in advance and had no wait whatsoever. If we wanted to cancel, we did this on the App which we had pre loaded. The food and service was superb. Oceanview. Absolutely lovely. The food excellent and friendly staff. Martini bar. The staff great, especially Jonis. We are however lovers of the old set up with the ice bar. It was difficult to get a seat - anywhere. It was really the Passport bar, martini bar and crush in one. It is dramatic and the setting lovely, but our preference is the Solstice class. The pool was fabulous and very spacious. There is not much shade for those who want it however. The cabanas did not appeal to us at all. The carpet was lovely as tender aid, but I could not see the point of it as it was cold when at sea. Aesthetically it looked unpleasing! Subjective however. The cruise and ports were fabulous. Bad weather tested the Captain and her staff. They went above and beyond to deliver the cruise and the ports. Very well done - you all did great! Eden is a lovely space for a pre dinner drink. We did not eat there however. We did watch the show one night - it is ‘different’! We found this cruise to have a great many younger passengers. As a family everything worked well for us on our chosen entertainment. We do like a bit of a party scene and this is all worked well. We would happily return for another cruise. Read Less
Sail Date September 2019
Having cruised Celebrity from Southampton for the last 5 years, we chose the September cruise to the Med because of its itinerary, we normally go earlier in the summer. The ship continues to look better than others newly refurbed ... Read More
Having cruised Celebrity from Southampton for the last 5 years, we chose the September cruise to the Med because of its itinerary, we normally go earlier in the summer. The ship continues to look better than others newly refurbed although she is due hers early next year. Food was awesome and we struggled to choose most nights in the MDR. The crew were fantastic! Only gripes I would have was that our 15 yr old son was the only teenager on this cruise so struggled to keep himself entertained as most of the teen activities were cancelled, but he still had a great time. The lawn Grill food was excellent along with the service but left us a tad cold regarding the cost and that the menu didn't have chips to go with a wonderful steak, so ordered a baked potato, only to find that I could have ordered them anyway, why not state this on the menu? Please Celebrity lets stop the Café Bacho becoming a library on sea days!? If folks aren't taking a coffee/tea etc they should be moved on, not be allowed to sit for hours just reading a book! As I say these are gripes, again we had a fantastic cruise, and booked on board for next year on the re-imagined Silhouette 274 days and counting!!! Read Less
Sail Date September 2019
Our 4th Celebrity Cruise (Eclipse, Equinox, Azmara Quest) and now Reflection. What a great ship ! We stayed one night in Amsterdam prior to the cruise and spent one full day and most of the embarkation day touring Amsterdam. We always ... Read More
Our 4th Celebrity Cruise (Eclipse, Equinox, Azmara Quest) and now Reflection. What a great ship ! We stayed one night in Amsterdam prior to the cruise and spent one full day and most of the embarkation day touring Amsterdam. We always check in later in the day prior to sailing and had zero line up. Our Sunset Cabin was excellent, great perspective from the AFT portion of the ship but likely too far of a walk to the elevators for older people. Cabin was very clean and well appointed. We always do carry on, and use the laundry services. MDR was quite good, staff were attentive. Premium Drink Package is worth it if you like to drink and enjoy a nice variety. New Cruise Director (Dan France) was decent coming from Equinox, and we still miss former Cruise Director Richard Spacey now a popular Gym Owner in UK - LOL. Entertainment Shows were decent, comedian was great. Excursions are very expensive and quality was so-so. We booked private tours through the Cruise Critic Roll Call Group who were excellent with over 100 members -- we used Spain Day Tours for one and Barcelona Day tours on another - both vendors are wonderful. Dinner in Murano is exceptional and well worth it. A few suggestions: if taking a transatlantic cruise or multi sea days, TV in the evening is limited with pay per view now $15. So Stream if using paid internet. Pools were great, people were from all over, mostly American, Canada, UK, with representation from China growing each year. Easy to walk off the ship on disembarkation day with Carry-on too. Nice people, great food --staff are very customer focused which makes Celebrity stand above the others. Read Less
Sail Date September 2019
Background We have cruised 15+ times on various lines and usually go for the itinerary. We’ve always wanted to do Norway and this cruise popped up on Vacations To Go and away we were. We did book it rather late, probably a couple ... Read More
Background We have cruised 15+ times on various lines and usually go for the itinerary. We’ve always wanted to do Norway and this cruise popped up on Vacations To Go and away we were. We did book it rather late, probably a couple months prior. We had gone on Celebrity once before so we knew we had a good cruise line with a great itinerary. Little did we know just how great both would be. Traveling to the Port We flew two days earlier from the States so we would arrive a day early to get a night’s rest before embarkation. We used Celebrity for booking the flights, primarily American Airlines since we collect their miles, but the major flight over, from Philadelphia to Heathrow, was British Airways which was quite good. Upon our arrival at Heathrow, Passport Control was quite simple and we collected our luggage, albeit waiting a while for it, and met our driver just outside of baggage collection. We had arranged for a car from Smith’s for Airports and he was great. Hotel Since I’ve been collecting points at Best Western, we had decided to see if our points would pay off and booked the Best Western at Chillworth Manor. We thought that, in worst case, we’d have a bed and a shower and off we would go to embarkation. Were we pleasantly surprised! The hotel is, indeed, a former Manor. Not Downton Abbey, but quite nice and interesting. The grounds were lovely to walk about and we had a wonderful stay. The staff was excellent. We had dinner in the restaurant (highly recommend) and the breakfast, in the restaurant, was probably the best “free” breakfast we had ever had. Room was nice and comfy and we were very happy we selected the Manor. Embarkation We left the hotel via a hotel-arranged taxi at 10:00 AM and arrived less than thirty minutes later. We went through check-in quite quickly and easily and had a seat in the waiting lounge for no more than 5-6 minutes before our “number” was called to board. All-in-all, a great embarkation experience all around!! Stateroom Our stateroom was a balcony, 9109, quite far forward (about 5 rooms back from the front, but we found it to be great and quiet. There was a bit of a walk to the elevators, but that’s okay with us! Our cabin steward kept the room exceptionally neat and we had not a complaint. My wife has a CPAP machine and, having arranged it ahead of time, we had a gallon of distilled water and, much to our surprise, an extension cord awaiting us in the room. The room also had a water heater and we had tea out on our deck most days. As far as standard ship balcony rooms go, this was a good one. The Ship We had been on the Equinox and knew the general layout of the Silhouette. I have to admit that, when we found out after booking that she would be in drydock soon after our trip, I was a bit concerned that we were going on an “old” ship. Nothing could be further from the truth. In fact, many of us on board commented to each other that we didn’t really know why it was even being refurbished! It was a beautiful ship from stem to stern. Getting around the ship was easy. There were three decks of inside “evening” areas, including dining, shops, lounges, etc. Deck 5 had an outdoor walking area but did not entirely circumvent the ship, which is disappointing but appears to be the way with these ships nowadays. I long for the “Promenade deck” of old! The pool area got some use though this was a cooler itinerary. The indoor solarium pool was more the place to be if swimming is what you looked for. Given the itinerary, we didn’t even pack bathing suits! Dining We usually opt for freestyle dining as Norwegian calls it but, having booked so late, we were forced to have 6:00PM dining. It was okay but we would prefer not to eat that early again. Our wait staff was excellent and we had two other couples, one from the UK and one from Israel, at our table and we became fast friends. Food selection was very good as was the food itself. Specialty Dining We availed ourselves to one of the 3-night specialty packages and, though we probably wouldn’t do the package again, we were not disappointed with the experience. I think we’d stay in the MDR and just take one arbitrary night to do a specialty restaurant, if at all. Our first experience was the Lawn Club Grille, an “outside” venue – though it was fairly enclosed with the plastic walls. This is the place for steaks as they cook them right there on the grille and they were fantastic! Second experience was the Tuscan Grille. Here’s a tip – if you ever do the Norwegian Fjords itinerary, and you plan on eating here at all during the cruise, do so on the day you sail away from Flam. The restaurant is the aft-most one can be with large viewing windows and sailing away down the fjord is just magnificent. This is an Italian steakhouse and, once again, the food and staff were excellent. Our last experience, our last dinner on this cruise, was at Qsine. The “Les Petits Chefs’ experience is a once-in-a-lifetime thing that must be experienced. The table top animation is just tremendous, but that doesn’t take away from the great food and excellent service they provide. If you only do one specialty restaurant, make this one your choice. Activities There are activities every day and we admittedly did not participate much. The few we did – Question of the Day, Riddle of the Day, Movie/TV music themes – were fun and well-done and we probably did ourselves a disservice not participating more but there are only so many hours in a day. Suffice it to say that if Activities are your thing, there are plenty and seem to be well done. Entertainment We went to every one of the 7 theater shows and we were very impressed with all. The production team did three shows, all of them spectacular. The aerialists and acrobats were outstanding, as were the singers and dancers. One show was a local UK singer/pianist who did a very good job, especially on the piano. Another night was a comedian who was quite good and funny. The Flyboys were on board and they are a quartet of singers who transform “modern” songs into swing era style. The Overtures, the best 60’s band in the world according to Elton John, performed one night to rousing ovations and applause and did a quick set the last night in the Foyer area. The live music throughout the ship was top-notch. Two bands, once of which played a lot of 60s – 80s rock and roll, a solo guitarist/vocalist, a string duo (violin and cello) doing modern tunes with strings, were all great. We went to one of the “game shows”, Liars Club or some such thing, which was hilarious and I’m certain other shows were equally well done. On the final day, Captain George gave a talk about the ship and navigation and had a lengthy Q&A which was all very interesting. Ports The itinerary consisted of four fabulous ports. We used Celebrity for all tour excursions. We arrived in Bergen, Norway, at noon. Our tour was a little later and was simply a panorama tour of Bergen and the surrounding hills. Our guide was excellent and the tour was good. Also at Bergen is the ability to take a funicular up the hillside for views of the city. We did not do so but others on board did and report that it was great. Our second stop was at Alesund, Norway. Two things of note: If you go do Alesund and don’t do the Path of the Trolls tour, you have not been to Norway! And, though I know lots of cruise critics eschew ship tours, I heartily recommend you do the ship tour for this one or be prepared to fly yourself out to the next port. This is a LONG tour and is subject to so many possibilities of delays. Anyhow, the tour is excellent. You get to go well into the interior of Norway with its tremendous views. The third stop is the reason for taking a cruise to Norway, this cruise into and out of Flam. This town of only 400 is nestled at the end of an arm of Norway’s longest fjord. The cruise in and out is spectacular, with waterfalls almost within reach of the ship. We took the Flam railway up to the end, climbing up through the mountains with outstanding views of the Flam River valley and the various waterfalls. Flam is also a great town to walk about and get some souvenirs. The final stop was Stavanger which is a pretty good sized city at the southern end of Norway. From the ship, we took the cruise of the Lysefjord fjord. This was a great trip, despite the only real serious rain of the whole cruise. We had views of the great waterfalls and the famous Pulpit Rock. An interesting stop for waffles and coffee was also made and much appreciated. Disembarkation We elected to have our luggage taken off the ship and meeting it on shore, though a leisurely walk-off is also available. Getting off the ship was a breeze. We found our luggage quickly as that is well-organized. Customs was nothing since we had nothing to declare. We, again, had a ride organized with Smith’s for Airports and he collected us on time and had us to Heathrow with time to spare. Summary All in all, this was one of the best cruises we have ever taken. Admittedly, much of that credit goes to the itinerary, but the ship, staff, service, food and everything about the Silhouette was top-notch. Well done, Celebrity! Read Less
Sail Date September 2019
We chose this cruise for multiple reasons, first we had heard about celebrity’s top notch service and wanted to give it a go (usually cruise royal or carnival) It was great, definitely a upgrade the ship has an elegant feel with fun art ... Read More
We chose this cruise for multiple reasons, first we had heard about celebrity’s top notch service and wanted to give it a go (usually cruise royal or carnival) It was great, definitely a upgrade the ship has an elegant feel with fun art scattered throughout. There’s tons of deck space both covered and in full sun, we really enjoyed the solarium type area with a nice relaxing vibe nice size pool and two elevated hot tubs overlooking the ocean. Secondly the food, I was very impressed with the food onboard. The main dining room was outstanding food and service both were top notch. The buffet had great food as well, I will say the hours were a little bit frustrating as multiple times I went to eat inbetween meals or late at night with not much but fruit and maybe pizza. Third the shore experiences the ship was on time and quick to get on and off everytime it was needed, the shore excursion we did through the ship on Tortola was fantastic. A ferry style boat took us too virgin Gorda and we did the baths, this is highly recommended and already want to go back.. lots of exploring and beach time. We ate at the restaurant qsine and it was fantastic I was nervous the food was going to take a backseat to the show and that was not the case at all the lobster and steak were cooked superb Read Less
Sail Date August 2019
We sailed on the Celebrity Summit from Bayonne NJ in the summer of 2018 and had such a great time we booked onboard for the summer of 2019. On both sailings the crew were attentive and entertaining. The ship had a refurbishment at the ... Read More
We sailed on the Celebrity Summit from Bayonne NJ in the summer of 2018 and had such a great time we booked onboard for the summer of 2019. On both sailings the crew were attentive and entertaining. The ship had a refurbishment at the beginning of 2019 and the cabins are spectacular. They have been given a clean, contemporary look which is pleasing to the eye. This has brought the Summit cabins to a similar feel and quality of Celebrity’s newer vessels. The thing that Celebrity is known for is their food quality. The abundance and quality on this cruise was outstanding whether in the Oceanview Café (daily buffet) or in the Cosmopolitan (main dining room). Both of these venues have been refurbished and are absolutely beautiful. All areas are kept immaculately clean and food presentation is a spectacle. If you like shopping on board, you have many choices of high end shops and boutiques, all offering tax free goods. As a family we enjoy general knowledge trivia and found the entertainment staff excellent, especially Rhuss and Dominick. Stateroom attendant Ian and our waiter and asst. waiter Donovan and Darshena deserve a special mention, always giving service with a smile. Nothing was too much trouble for any of them. I had an issue with noise from crew members so I talked with the Hotel Manager Danuta and the Front Desk Manager Miguel. They both listened to my concerns and were not dismissive, rectifying the problem and checking in with me daily to make sure that I was happy! Now that’s service! Celebrity are an amazing company who truly value their guests. I use the word guests, as that is how you are made to feel. An outstanding experience. Read Less
Sail Date August 2019
Wife and I travelled with her parents, my son 18 and my mother. Everyone had a great time and I thought I would share my thoughts with you. We cruised on the Equinox in April and found this ship and experience to be nearly identical to ... Read More
Wife and I travelled with her parents, my son 18 and my mother. Everyone had a great time and I thought I would share my thoughts with you. We cruised on the Equinox in April and found this ship and experience to be nearly identical to that one. This was a 7-day round trip Alaska cruise out of Vancouver. EMBARKATION - For the first time ever we spent time in town prior to the cruise and boarded on the latter end of the time window - just after 2:00. The luggage drop off, check-in and other areas felt like a ghost town. It was truly eerie, making us wonder if we were in the right place even though we went through here two years ago. There were zero waits except at customs where we waited 2-3 minutes. Other than this it was walk up, take care of business, walk to the next place. The entire process took about 20 minutes, with most of that time spent walking from one place to another. We walked slowly with elderly parents with us. While we love to board early and begin our cruise experience early, we also love avoiding lines. We may start boarding late for a better embarkation experience. PUBLIC AREAS - We walked the ship and got a feel for the layout, confirming it was exactly like the Equinox except we had Cellar Masters wine bar where they had the Gastropub, which we preferred with the TV and beer theme. Other than that, everything was clean, well maintained, very classy. FOOD - We thoroughly enjoyed the food on board. We dined in the "traditional" areas, Oceanview Cafe for breakfast and lunch, Moonlight Sonata for dinner. Food was very good in all areas, with lunch being especially nice with many choices and great quality throughout. My only complaint was the length of dinner. Service was good but a bit slow in the evening. I'm not sure if they waiters thought we would enjoy taking our time in a 2 hour dinner, or they were just so busy during the busy times we ate that they simply could not keep up. We had some slow eaters with us but dinners should have taken 90 minutes not two hours. We had any time dining and ate at all different times, from 6:30 to 8:00. Desserts in Oceanview were never as good as they looked - although ice cream was very good. Desserts in the sit down restaurants were all very good. We also had a meal in Tuscan Grill and one in Murano. Service and food were very good, but had a few minor service issues in Murano - including my wife with an allergy to shellfish had a minor reaction to the flambeed lobster from another table. She had to leave in the middle of the meal to make sure the reaction didn't become a major one. Had they asked about her allergy or mentioned this as a possible allergic reaction, we may have done things differently. We ate family style in Tuscan Grill and it was very enjoyable - highly recommended. BARS - We had a drinks package and enjoyed many of the bars. Service and drink quality was very good throughout. We discovered a few new drinks we had not had before. ENTERTAINMENT - I saw three shows and one comedian. The comedian was OK, the shows were good. Especially enjoyed the last show - Euphoria - but all three had some real high points. The musicians on board were good but not great. None stood out to us. We really enjoyed DJ Leo, especially on the first night. Loved his work on the "turntable". CABIN - see below. DEBARKATION - We had an 11:00 AM flight so we worked hard to make sure we made our flight. Here's what we did for the perfect early debarkation: - We met around 7:05 at Cafe al Bacio. We got in line soon after, with about 30 people in front of us. We schlepped our own bags - not an easy task with three elderly people in our party - but we did it without incident. - The line to debark started moving around 7:30. - Ship exit and customs was very fast. We probably got in our two cabs by 7:40. - I expect we arrived at the airport around 8:05. Cabs were $32 each Canadian. - All lines at the airport were short including flight check-in, bag drop, customs, and security. We were on our way to the gate by 8:35. So a process we expected would get us to the gate by 10:30 instead got us there almost two hours early. Lesson - if you plan to get off the ship early, even a 10:00 AM flight is possible unless there are unexpected delays. Our plane ride home was uneventful and we landed in Raleigh before 9:00 PM. Read Less
Sail Date August 2019
The cruise experience is terrible on this ship with fun prohibited at every turn - one small pool for 3000 guests to fight over - pool marshals warn kids not to splash, just sit and be quiet NO FUN - on the disco the DJ asked that ... Read More
The cruise experience is terrible on this ship with fun prohibited at every turn - one small pool for 3000 guests to fight over - pool marshals warn kids not to splash, just sit and be quiet NO FUN - on the disco the DJ asked that no drinks be brought onto the dance floor NO FUN - casual events such as bingo and trivia are hard to come by, no prizes / swag to be won NO FUN restaurant staff are pleasant but seem rushed and service is slow theatre productions are hit or miss The ship uses powerful facial recognition on board which makes you feel like you are being spied on during your vacation. For example, I had an issue with my beverage package and the manager said he would get back to me. Later that evening as soon as I sat down for dinner he showed up to chat about my issue. Other crew I spoke with about various issues happen to run into me around the ship but it was too coincidental. Worst of all, I never asked for facial recognition to be used on me. This is why facebook is in hot water - because of the invasion of privacy and not notifying customers of the extent of the data collection and usage. The same with Celebrity. Only this time, it is not a free social media service but an overly expensive cruise operation. The cruise is not worth the money and I would not take my family on it again. Read Less
Sail Date August 2019
This is an honest review from a Royal Caribbean Oasis Class enthusiast. Celebrity Edge is beautiful. There were 25 of us, 2 children, 2 seniors, 4 Gen Z, and the rest Millennial Boarding in Rome– disorganized, there was no sign ... Read More
This is an honest review from a Royal Caribbean Oasis Class enthusiast. Celebrity Edge is beautiful. There were 25 of us, 2 children, 2 seniors, 4 Gen Z, and the rest Millennial Boarding in Rome– disorganized, there was no sign where the Edge entrance was, we almost entered another ship. We were dropped off in one area, we had to drag our luggage from limo to drop off (outside the building) to the terminal, to a disorganized luggage check in. Then, we have to ask somebody to tell us where we could enter to check in. Once we were in, it was a breeze. First impression – very modern, did not get the AHH!!! that I was hoping for. Being used to the Oasis class and its grandeur, the ship looked very small. As you enter, there is a pictorial area, then the poured champagne, then you look for your cabin. The chandeliers looked classy, the decors modern. Eden was okay. There was some kind of incense smell at night that was disturbing. We left. Roof top garden, beautiful at night, very hot in the morning. Music – we did NOT find it too loud. Rooms – beautiful. LOVED the IV. No noise issue, no problem with blinds, always opened the balcony. At one time, there were 25 people having a drink in one IV, laughing and talking for half an hour, we never heard the sound outside the cabin. We were amazed. Bed was great, pillows were big and fluffy. Bathrooms – A BIG PLUS, towels need upgrade. Food – A plus, but we noticed a decline in the last three days of the cruise. We were assigned to Cosmopolitan, but have no issue with trying to get in the other three venues. We loved our Cosmo Waiter - Jonathan and Assistant Waiter-Belen. Book the Magic Carpet as you board. We cannot get a booking on the second day. We were planning to try the Specialty restaurants but cancelled and went back to Cosmo. Shrimps were small. Asked where we can get bigger shrimps and the waiter said, that is it!! Desserts were okay Oceanview was very nice, high ceiling and airy. Found it small and some days, one or two buffet counters are closed/empty. We loved the Pizza and the Pizza chef Ramesh. We visit him nightly for our last bite. He made special pizza on request from us. We were lucky to have met Head Sous Chef Jeff. He is in charge of the Specialty Restaurants aboard Edge. As we sat down for dinner Aug 26, our waiter said, “No Menu” tonite. We were surprised. Then came the specialty Filipino food from the kitchen. Chef Jeff made us a dinner we will forever remember!!! Thank you Chef!!! First Aid – my grandson had a bite that got infected. We took him to the First aid station. The doctor treated him and gave us the antibiotics – no charge. Thank you Doctor!! Entertainment and activities – for the seniors who only want to sit around and people watch, this is the ship. For the rest who wants to be active and busy, this is not the ship. There is nothing to do between 7:00am to dinner. The activities being offered are so,so and not challenging at all. In other words, boring. There were three groups of entertainers that were amazing..That’s it. Children Camp at sea – My grand son (8) and Grand daughter (5) got bored and went only once. My grandson was placed in a 6-9 (I believe) level and they were doing dinosaurs and coloring. He was so interested in doing robotics. We asked for him to be moved to the next level and they declined. Staff – A PLUS – our room steward KIMBERLE was an A plus – such a lovely guy, always smiling and accommodating. The EDGE staff made our cruise wonderful!! We chose this sailing for the Ports. We were not disappointed. Tenders – most of the time, the tenders used were from the local suppliers and not the Edge life boat- Semi awful. Only once I have heard that it was used. Most people in our group who used it said it was nice. FINALLY – We loved Edge, but because we always travel together, Edge is not the ship for our active members. And one more very important thing..if you do not have a drink package, there is only ONE place to get coffee (self serve) – you have to go to Oceanview. Read Less
Sail Date August 2019
CRITERIA: We wanted an Alaska cruise that stopped at a truly impressive glacier, that left and returned to the same port, and lasted no more than 7 days due to work/life restrictions. Many of the one-way or 10-day or 14-day cruises have ... Read More
CRITERIA: We wanted an Alaska cruise that stopped at a truly impressive glacier, that left and returned to the same port, and lasted no more than 7 days due to work/life restrictions. Many of the one-way or 10-day or 14-day cruises have stops at the good northern glaciers, but this Celebrity one was the only RT that was 7 days and stopped at the stunning Hubbard Glacier. We also had family spanning ages 8 - 72 in our group, so we wanted a ship that offered activities for all the ages in our group (8, 40s, 70s). Finally, we wanted a cruise line with good food, so we booked Royal Suite 1241 in order to have the option of dining in any and all of the restaurants onboard, and having Luminae as our primary dining room. This cruise was to celebrate our mom's 70th bday and we chose this stateroom for several reasons: (1) She a homebody and does NOT like going out to public spaces. We knew she would refuse to go to the library, Lawn Club, Sky Lounge, Michael's or any public areas to hang out, so having a living room and dining table in the suite was of upmost importance. She is the type to stay mainly in her stateroom, so we wanted her to be as comfortable as possible. (2) Since she is inclined to stay in her stateroom, we chose a large one with a dining table and butler so that she could have high tea served in the suite, as well as some lunches or even dinners catered in. (3) She wanted really good food, so Suite Class meant that she could eat at the best options on the ship without even having to think about upcharges. Suite Class pretty much means you can eat anywhere without extra fee. Pre-departure: Shoreside Concierge never reach out to us. We had to hunt down a number and call them to make our requests. We spent time on two lengthly phone calls with them covering our requests but mainly covering the food sensitivities of the three Suite Class passengers. Port of Departure: Vancouver. Amazing city. We visited for a total of 6 days before and after our cruise, and we liked it more than the cruise itself, LOL. Can't say enough great things about our experience in this city, and since it isn't technically part of the cruise experience, I won't delve into all the things we loved. Suffice it to say, if you're choosing a departure port, Vancouver would be my pick, hands down. Embarkation: We enjoyed how, as Suite Class, we were escorted right onto the ship. The girl checking us in at port did an awful job and we encountered problem after problem with our SeaPass cards throughout the cruise because of all the things she forgot to do at check-in. But we wouldn't find out until later; beyond that, the check-in process was smooth. The port of Vancouver is an enormous building, but signs and people made it clear which way Celebrity was to go vs HAL. There was no real curbside check-in; we had to take our luggage and roll it to where port workers were collecting them. It was no more than 100 yards from where the taxis dropped us off, but it is still a struggle for two seniors and two adults to handle a child and 8 rolling bags. Once onboard, they whisked us pass the champagne to Michael's Lounge, but there was no champagne offered to us there nor later. The staff in Michael's told us to head to Luminae for our embarkation day lunch without telling us how to get there. They unceremoniously kicked us out of the lounge, in effect, and we had to fend for ourselves, grabbing champagne as we passed through the busy entry hall, confused as to where Luminae was or how to go there. Shoreside Concierge requests: We discovered, once onboard, that several of our requests to Shoreside Concierge was never taken care of. Given that we had two rather long conversations with them, this was extremely disappointing to find out. The three biggest things they missed: (1) we were never put on the waitlist for the Hubbard Glacier Excursion; (2) two out of the three Suite guests had food sensitivities that were discussed extensively but not noted at all, including the guest of honor who cannot have dairy or beef; and (3) the room was not decorated for the 9 year old's bday celebration on the final night of our sailing. That last one was a huge let-down, because the room WAS decorated for grandma's bday celebration on our first night, so he was looking forward to the same treatment. Stateroom attendants: We had nothing but wonderful things to say about the stateroom attendants for both the Royal Suite and Aqua Class staterooms. They did an amazing job, so diligent and so unobstrusive and so thorough. One of the best things about the ship. My mom is meticulous and she was so happy with the job her stateroom attendant did, plus, it was tricky to catch the suite empty, given how much time she spent in the suite! Kudos to him. Food&Dining: LUMINAE *Hugo was a star, always welcoming and solicitous. We had several really extensive food restrictions in our group, and he always worked so hard to make modifications to address that. *Definitely a far superior menu to main dining room menu, but service was unacceptably slow. It should not take one hour between appetizers and entrees. It got so bad that we started to avoid eating here; no one wants to spend 3 hours eating two course at breakfast, lunch and dinner. Seriously. *The Daniel Boulud specialty menu was a disaster and not even close to evoking our experiences dining in his various establishments. *The food substitutions were not the most interesting food. A fruit plate is not a clever substitute. We did a much better job of requesting modifications to the menu than going with what the chef came up with. One exception was a stunning platter of 16 prawns that the chef grilled up for my mom's dinner on the last night. That plate was delicious and on par with the rest of the menu. Other than that, our own modifications and requests were much more successful than the chef's. *At Luminae, the staff was completely unaware that guests of Suite Class guests invited to dine with them had no surcharge for kids 12 and under. We literally had to tell the staff multiple times and show them Celebrity's own printed materials to convince them of the correct policy. Honestly, guests should not know more than the ship's staff. We only had this problem at the first meal, however, as this problem did not come up again. *Overall, by the end of the cruise, the servers were finally getting to know us, even though we dines here maybe a dozen times. By contrast, on a Disney cruise, by your third encounter, they know you and your preferences very well. BLU *Excellent octopus dish, overall lighter and pleasant menu, but the service was really lacking. Almost every time, water glasses would sit empty until the meal was almost done, or refilled only after the meal was already done. Coffee refills would be hit or miss. Juice would never be refilled for us, though it was at other tables. *This felt very impersonal and unfriendly. Definitely uneven service. *One standout server was Unica, who took the trouble to remember guests. She was the ONLY person on the entire cruise whose service level was truly memorable. After just one breakfast with her, she remembered both our pastry and fruit preferences. The next time we saw her a breakfast, we didn't even have to say and word and she just showed up with what we liked. She would be a star on Disney Cruise Line, where this is often par for the course from their dining staff. On Celebrity, no one remembered us except Unica. And we certainly got the feeling that she was given some grief for caring about the guests. MURANO *Excellent menu, excellent service, excellent pacing. Best restaurant on the ship, we felt. *If the menu didn't feel so heavy, and if it wasn't always the same, we would have eaten here more often. We were able to modify our dishes with ease, though our mother's food restrictions were not communicated to the staff here and she was very annoyed when they put a beef amuse bouche in front of her. LOL *For all the places were we had to pay surcharges for members of our family sailing in Aqua Class (we could not all fit in the Suite), this one was worth the money. *They could be a little more friendly, take a page from Danny Meyer's book on hospitality. SUSHI on FIVE *Servers here extremely nice, some of the nicest onboard. *Udon broth and rolls involving fresh crab were good. Other than that... *This was the WORST nigiri sushi ever. Worse than what you'd get at a grocery store. Such a HUGE disappointment given how much fresh fish was available at all the ports we stopped at. *This place has so much potential and its a shame what they have NOT done with it. AND it is the one restaurant on the ship where everyone is supposed to pay, Not worth the time or money. AVOID until they make some drastic changes to their sushi/sashimi selection. OCEANVIEW CAFE *Convenient (almost always open), huge, and nice change from the heavier menus we were being service. Difficult to find a table during busy times but not at all impossible. *Horrible coffee, tho. Always go to Il Bacio. *Son gave jello thumbs up and had about three per day, after we discovered this place. *Only place on the ship I could find Passionfruit Orange Guava juice cocktail. Best stuff ever, but water it down with sparkling or still water because it is too sweet. CAFE AL BACIO *THE place to get coffee and tea on the ship. They serve Lavazza, which I love, and a decent selection of Tea Forte teas. The associated gelateria was never manned, but you could always ask someone at the coffee counter. They did a great job with every coffee I ordered, and all my soy milk cappuccinos ordered in Luminae, BLU or Murano came from here. *Staff here was never friendly or welcoming. Despite seeing our faces every day, no one welcomed you like one would be welcomed at your local coffee shop. Again, very impersonal and standoffish vibe. They were more interested in socializing and joking around with each other than interacting with guests. Entertainment: *The ship's staff of singers are extremely talented and the aerialists are also very good. The shows themselves are really blah, however, with unclear storylines/plots. Disney definitely does a better job telling stories, but these singers were better, I feel, as pure singers. *The comedian we saw was funny, though relied too much on racist stereotypes (equal opportunity racist, he called himself). Many of the jokes went over my 8 year old's head, but he still thought the guy was funny, especially given this was my son's first exposure to a comedian. *The three singers who did the soul show were also very talented and fun. Overall, it was fun to catch the shows, though the changing of showtimes each night made it tricky to book dining reservations times (and we had to bc not everyone in our group was Suite Class and we paid to have guests in Luminae with us; also, we ate at Murano 3x). And with how slow dinner service was in BLU (which was STILL faster than Luminae's ridiculous 1 hr between appetizer and entree), you were never sure if you were going to make it to the show anyway. Ports of Call: *Very fun since Sitka, Juneau and Ketchikan are only accessible by air and sea. In order to get some good variety of experiences, we booked a private tour in Sitka, booked directly with the tour company in Juneau, and booked through the cruise line in Ketchikan. SITKA Our experience in Sitka was amazing. Our ship arrived late to port b/c of engine trouble. Our tour time could not be moved b/c the captain had a group right after ours. He told us to try and be among the first off the ship so that we could get onto one of the first buses and down to the harbor as quickly as possible. When we went down to disembark, our hearts sank because the queues snaked all around the atrium and across the ship. We just so happened to cross paths with the Michael's Club Concierge, who was escorting another group. She told us to follow her, and walked us right to the doors. We were the first people off the ship, the first people on the first bus, and the first people down at the harbor. NOW, if we had not run into the Concierge, there was no way we would have lucked out like this. Having made multiple visits to Michael's Club, NO ONE ever explained to us how to obtain priority disembarkation for the ports. That would have been something they should have covered in one of our conversations. Anyway, Sitka is a small town, and we ate at a local food truck, Captain JuJu's, featuring some great local catch, which was a lot of fun. We spent the afternoon doing a private land tour, visiting the bear rescue, raptor rescue and totem park. It was stunning to see humpback whales (one was REALLY close), sea otter, sea lions and SO MANY FLIPPING (into the air) SALMON! The bears at the rescue were really interesting, and the different injured raptors were cool to see up close. Sitka is really quite beautiful and a great first port stop. HUBBARD GLACIER Technically not a port because we didn't dock, but we lucked out with the most clear day imaginable. The onboard naturalist was PHENOMENAL and told us such interesting things about the glacier. The helipad was overcrowded, but I liked how they provided blankets, headsets and warm drinks. However, in the end, we just returned to our staterooms and took in the beauty from our two verandahs, which I had made sure were on opposite sides of the ship, so that there was always at least one good view. Though ALL the views were good that day. Once in a lifetime experience. Could not have asked for a more perfect day weatherwise. JUNEAU Well, for every good day, there is a bad one. Our dogsled camp excursion had been touch and go all summer b/c the heat and high temps were making dog camps shut down weeks, even months, earlier than usual. It turned out that Mendenhall stayed open until the end fo August, so we were so excited to go. Unfortunately, they could not get us on the earlier helicopters, and by the time it was our turn to fly out, the fog had gotten so bad that all choppers and seaplanes were grounded. This also meant that our back-up plan with the glacier walkabout could not happen. I was disappointed to find that the tour company we had booked with could not drive us to the glaciers instead, because that was an option and we had a long enough day at this port to go. I don't know if our experience would have been any better had we booked our excursion through the cruise line (if they could have booked us on a good alternative), but I took the opportunity to explore the port. Too many touristy shops, but we did get to have King Crab legs at Tracy's, as was the plan. There's a lovely museum in town, but most of the main strip are touristy shops, which is a shame. There were a few cute shops and restaurants further afield, north of the port area. The main area around the port is just not very charming nor interesting. KETCHIKAN Yet another drizzly day, but this time, our excursion site was reached via bus and ziplining can be done even in the rain. This excursion was booked thru the cruise line and I appreciated how organized they were in getting us to the right buses and providing timely buses to bring us back. We did not choose to explore the downtown area, but the zipline adventure itself was lovely. We were SO HIGH up in the trees that I was seeing vegetation that I was completely unfamiliar with. They did loan us rain jackets for ziplining, but I packed the wrong kind of pants and shoes, and was pretty drenched from the hips down. Still, a beautiful and exhilarating afternoon in the beautiful and majestic temperate rainforest. The excursion offered by Celebrity went smoothly and was perfect for what we wanted to do. Michael's Club Other than the bartender, there was never ANY staff in there during the day. We must have stopped by over two dozen times to find no one at the desk. We always had to leave phone messages for the Concierge if we had any questions. I feel like Michael's Club should have a permanent Guest Services staff to take care of all the issues we constantly had to go to Guest Services for, such as our Sea Pass cards not working to paying for drinks, meals, etc. Such as my father's misprinted Sea Pass card that showed no beverage package. Those issues should have been handled within the Club Lounge. If there was ever anyone in there...which there wasn't. Canyon Ranch Spa Having been to Canyon Ranch Lenox, I was looking forward to their menu of treatments. They didn't offer some of my favorites (parafango), but the Revitalizing Ritual and Seaweed Detox Wrap were both AMAZING, mostly due to my wonderful wonderful spa therapist. She did just a great job explaining and massaging. I loved the two treatments I booked. The counter was a bit hectic on embarkation day, but I didn't wait to long when I came by throughout the cruise. The family members sailing in the suite all purchased Persian Garden passes and EVERYONE LOVED THE HEATED TILE LOUNGERS. The family members booked in Aqua Class got access as part of their perks. There are never enough of those things, and some people stay longer than the recommended 20 minutes. For the most part, the majority of people were really good about getting up and giving others a chance. I would have appreciated a larger variety of hydrotherapy showers, especially a warm water one. I liked the temperate sauna, but found it on one day to be cold and smelling of urine. That was only one day out of five visits, so not bad. Visited the steam sauna once and the dry sauna once. The nice showers in both the Royal Suite and Aqua Class staterooms meant that I didn't have to Toiletries I actually preferred the milder scented shampoo/conditioner/body wash/lotion of the Aqua Class stateroom to the overly perfumed Bulgari products in the suite. Just my preference. Still, H2O (Disney Cruise Line), L'Occitane (Regent Seven Seas), Aveda (Crystal) or Molton Brown (Seabourn) would be my top picks. Kids programming Maybe it is because we're used to sailing Disney, but I found it so odd that the Kids Clubs would be closed at three points during the day, breakfast, lunch and dinner. You had to pay extra for your kids to participate in a "dining program" during those times. WHAT?!? So odd. BUT, what I loved is that, unlike Disney, with fewer kids, the counselors really rounded up the kids to have them participate in the different activities. You did not have to worry that your kid would go to the kids club and just sit on the XBox for two hours. It would have been nice to give them a little more unstructured play time, but overall, they kind of forced to kids to get to know each other and interact a bit. I loved that. They even hosted a family even one night where you got to see what their "camp" program was like. Very fun, very well run. Overall, I was impressed (though still puzzled by the closures throughout the day). Recreation It was nice that the allowed a family swim btwn 4-6p each day in the enclosed solarium pool, bc the unenclosed pools are REALLY COLD on an Alaskan cruise! LOL Though I am sure that the adults in the adult-only area did NOT like their solarium being overrun every day from 4-6p, it gave adults with kids a chance to swim each day. We did the glass blowing and it was an AMAZING experience. Glass blowing is interesting and fun, in and of itself, but doing it on the top deck of a large ship was unique. We also did a Reidel workshop. No one else showed up, so it became a private tasting lesson with the Murano sommelier. Super fun AND you get a code for four free wine glasses (to order) once you get home. There is an arcade, though we never went. Also saw some taller guys shooting basketball, so my 8 yr old did not want to join in. There was a nice lawn on the top deck, but the signs were always turned to "keep off" when I went up there. Library had lots of adult books, no kid books, and some nice reading chairs and nooks that I always found passengers to be napping in, LOL. Card room had a few different games but never enough for the number of tables in the room. Only 1 mah jong set (with a few replacement tiles for missing tiles), that one old lady would be guarding like a hawk while her cardmates were eating or whatnot. It was very hard to get hold of that set to play with. Concierge should have extra sets of cards, mah jong, other games in Michael's for suite class guests to borrow and play in their own stateroom. We asked our Butler, but he said nothing was available to play in our suite. Some members of our family popped into the casino, but it wasn't a huge draw for our family. THE LETDOWN: Butler and overall Service So, we booked the Royal suite instead of two smaller suites because we wanted the butler service and in-room dining. Unlike with previous reviewers of this cruise, who had good experiences, our biggest disappointment was, unfortunately, our Suite Butler. Upon meeting us, he immediately told us that he was in charge of a lot of staterooms, so that he would be quite busy during this sailing. Anything we asked for was begrudgingly taken care of at best. There wasn't a lot of common sense; when we asked for more herbal tea selections to add to our choices, he took away the original assortment, which we had also wanted! When we told him which one we liked, he never restocked it. We always had to restock it ourselves from Michael's or Cafe Al Bacio. As opposed to reports of being able to cater Hubbard Glacier day with food from the sushi restaurant, in addition to other foods, we were told that we were limited to the room service menu and the main dining room menu. He did cater us a lunch on Hubbard Glacier Day, but it was much less of a festive celebration; he made it feel like an imposition. We tried to order the food from room service directly, but was told we HAD to do it thru our butler, whose very attitude told us that he did not really want to help us. Out of four days of wanting high tea served in the suite, it was done once. Out of three days of wanting lunch served in the suite, we also only did it once because our butler made us feel like it was such an enormous and excessive undertaking that was an imposition on him. We never even bothered to ask about any dinners. We were highly underwhelmed and disappointed by our butler's attitude. He was nice, just not proactive nor welcoming nor dedicated to providing true service. For future bookings, I would not recommend booking this stateroom category for the butler, just for the space/roominess of stateroom. Overall, this did not impress the first time cruisers nor the repeat cruisers in our group. OVERALL I think the problem with this sailing was really the service. Other than a handful (count on one hand?) of people who took the time to recognize or familiarize themselves with us, this ship felt like a machine churning out soulessness. Staff really should be more friendly with guests they're seeing often on a 7-night sailing. Most of the Celebrity Eclipse staff just could not be bothered. For each stateroom's occupants, we only felt that our stateroom attendant, spa therapist, Hugo in Luminae, our server (I forget his name) in Sushi on 5, and Unica in BLU really cared about having us as their guests on this ship. That's 5 people out of dozens and dozens of staff members we came across regularly. And that's sad when you're choosing Suite Class on Celebrity for their reputation, service quality, and being treated like VIPs. Read Less
Sail Date August 2019
This was our first time cruising with Celebrity having cruised many times previously with Norwegian, Royal Caribbean, Carnival, and once on MSC. We mainly chose this cruise for the ports visited as all the places sounded very interesting. ... Read More
This was our first time cruising with Celebrity having cruised many times previously with Norwegian, Royal Caribbean, Carnival, and once on MSC. We mainly chose this cruise for the ports visited as all the places sounded very interesting. The ship is definitely showing its age and is in need of some renovations but most common areas were clean and comfortable so that was fine. We liked how even though the ship was completely full, it never felt crowded as we never had trouble finding a table at the buffet, finding seats in the theatre or finding lounge chairs to bask in the sunshine which made our experience that much more relaxing. The only main negative came in the main dining room. We had open seating but the first two nights they gave us the same table and waiters. We are not ones to complain about restaurant service but he was one of the worst waiters we've had. Both nights he barely greeted or smiled at us and took forever just to give us the menus and water. Nor did he ever ask us if we wanted coffee or tea afterwards unlike all the other cruise waiters we have had previously. We were so unimpressed that we ended up eating at the buffet for dinner for the remaining nights. We actually enjoyed the food at the buffet and how they had themed food nights (eg. Greek night) so we didn't mind. The buffet staff were quite pleasant as well. Now for entertainment, they had a show each and every night and at two different times so you can more easily fit it into your schedule. I would say the entertainment was alright, nothing amazing but not bad either. They had a mixture of dancing, singing, a magician and several very talented musicians. Some shows we enjoyed more than others. Every night they also had live music at several places around the ship which was nice, we particularly liked Nick the guitarist. I did notice that on the sea day there wasn't enough activities to do around the ship so that day felt a little boring. Since we had not been to any of the ports on this cruise (Sicily, Malta, Argostoli, Dubrovnik, Koper) we booked the shore excursions package which included tours in all the places except Koper, but we booked an excursion for that separately. We liked all the excursions although they were pretty brutal in the heat as many of them involved quite a bit of walking. My favourites were Sicily (Lovely Taormina) and Malta (Seaside tours and local Delicacies). Dubrovnik was beautiful too but so overcrowded that it just took away from the experience. I would recommend going during school months to avoid the heat and crowds. Argostoli was nice but not a whole lot to see and in Koper we joined a tour to Ljubljana the capital city of Slovenia which was fun but felt a little rushed. We did enjoy our time in all the ports though. Overall, we had a good experience with our first cruise on Celebrity. The food, especially the buffet were quite good compared to past cruises and we liked the lack of crowds around the ship. I would cruise with them again if they have the right itinerary but wouldn't necessarily go out of my way to cruise with them. Read Less
Sail Date August 2019
We took the northernglacier cruise,cabin 2034 with window,, with stops in Icy Point, Juneau,Skagway,and Ketchikan and a 8A cruise tour that included 1 night in Anchorage and in Talkeetna and 2 nights in Denali NP. The cruise tour cost ... Read More
We took the northernglacier cruise,cabin 2034 with window,, with stops in Icy Point, Juneau,Skagway,and Ketchikan and a 8A cruise tour that included 1 night in Anchorage and in Talkeetna and 2 nights in Denali NP. The cruise tour cost more than double the cruise cost. A veranda is fairly useless as the weather typically is rainy and too cold-very low 60s. Food service was excellent but anytime dining did nt work well. We were advanced reserved for 7pm but onboard we were told on many days that was not available. Thanks to a manager from a past cruise most of the 7 pm slot at table 323 were restored. Sirlloin steak anytime optin levares muchto be desired and if you liked dessert cheesecake it was only available inthe main dining and not at Bacio. We booked 2 excursions, Icy Point whaling where we were guaranteed whales and saw humpbck and orcas, and Skagway where we again(15 years before) rode the rr. Very little in Icy Point other than shops at the terminal, townitself is 2 blocks long withnothing really to visit. In Juneau we booked M&M tours glacier express, $42 pp, RT to Mendenhall Glacier VC and walked to the glacier viewpoint, also saw bears feeding in the fenced off area by the bus drop-off. Other ports are 3-4 blocks long by 2 blocks deep with typical old time saloon and t-shirts and tanzanite galore-much more commercialized than 15 years ago. For past cruisers (11) on board entertainment can be repetitive as with the violinist and the beatles tribute group. The comedians this time around were quite good and the acrobats were excellent. Substantive programs continuet o be lacking- a scientist speaker was very dull and by the 2nd leccture played to almost an empty house/ Weather was unusually clear unlike the rainyforecst shown prior to our cruise and cruise tour. Cruisetour: Talkeetna is a quaint 3 block main street with a nice Forest Service film and exhibit anda short lake trail by the Forest Service. Hotel shuttle has limited hours so you are captive to the expensive hotel restaurants unless you want to rely on the single taxi. The beds at Talkeetna were soft and left much to be desire. Denali Park Village had motel units that were complained about by mos tof the 40 with us-we were fortunately in a cabin by the river, hoever the maid service was abysmal and the cabin was not fully cleaned for 2 days. Hotel shuttle can take you to NP Vis Center. If youdo nothing else,take the included 7-8 hour modified schoolbus Tundra Wilderness Tour witha narrated driver and viewing camera for distant animals which is not available onthe park bus which goes the length of the 92 mile road. The 12- hr Kantishna excursion which goes the fullroad was not worth it per our driver. We saw bears and caribou on an amazingly clear day (think jrain) andspecks of all sheep on the top of the mountains. Denali is not your typical NP andis really gared totheactive backcountry hiker. Wetook the moderate Mckline trailconnecting to theTripleLakesTrail to Rily campground, about 3 m RT and passing over a small suspension bridge. Fairbanks was our return flight destination. Sophie's Station Suites is a 2* hotel with 1970s decor and soft beds, and a shuttle that will bring u downtown-also take the city Red Line from the dowtnownTransit Center, free for seniors, from downtown to hotel,a free 20 minute ride. A Safeway and Fred Meyer grocery stores are a 5 minute walk-- a nice fried chicken dinner with sweet potatoe fries from Safeway. The included excrusion to the Univ Alaska Museum of the North and the hokey Disccovery3 steamboat trip were interesting. Fairbanks downtown is 4 bloks long by 2 blocks wide-vidsitthesmallcommunity museumintheco-op builiding and the NP Morris Thomshon Cultural center,and eat a few blocks up from the park at Noodles Thai and Salty.s across the streetwhich had great omellettes util 2pm and nice sandwiches. Both are far less touristed and are better than the other restaurants. Read Less
Sail Date August 2019
My husband and I previously cruised to Bermuda and Alaska, and had such a horrible experience the second time (on Norwegian) that we didn't do it again for 15 years. I'm glad we have it another shot, because the Celebrity ... Read More
My husband and I previously cruised to Bermuda and Alaska, and had such a horrible experience the second time (on Norwegian) that we didn't do it again for 15 years. I'm glad we have it another shot, because the Celebrity Millennium was wonderful, especially post-revolution. We stayed in the Sky Suite and the service was impeccable. Ramir, our butler, Elvie, our stateroom attendant, and everyone at Luminae and the Retreat Lounges were always there with a smile. My child loved the Camp and begged to go there every chance he got. The nightly entertainment was okay, save for the one Russian acrobatic team which was really spectacular. The service at Luminae was amazing, and the good was very good but nothing memorable stuck out. We had our sommelier choose wines for us every night and he did a marvelous job. The Retreat Sundeck didn't get much use, since the weather was rather cool, but we did get great views of Hubbard Glacier without having to jockey for space. I would've like to see how the Sundeck and Lounge got used in the other cruises, because they were both fairly empty all the times we were there. I wasn't a big fan of desserts/sweets served in the MDR or Luminae, but surprised myself at Cafe Bacio because their stuff was great. This cruise is highly recommended. Read Less
Sail Date August 2019
Our ninth cruise. First with Celebrity. Chosen for itinerary and because we like a new ship. Overall very enjoyable cruise and would cruise again on ship and with line. This is what we liked - and didn't. Overall impression ... Read More
Our ninth cruise. First with Celebrity. Chosen for itinerary and because we like a new ship. Overall very enjoyable cruise and would cruise again on ship and with line. This is what we liked - and didn't. Overall impression of ship. Really impressive. New. Obviously. Modern and stylish. A clear and consistent design and theme which we liked. Grand Plaza buzzy. Restaurant decor pleasing. Eden is a really nice (and we found surprisingly quiet) space - a bit under-used if anything. Theatre particularly impressive. State of the art backdrops and staging. One or two smaller quieter bars wouldn't have gone amiss. Food offer Generally good in both main and speciality restaurants though with possible exception of Eden the SR didn't justify cover charge. Entrees - beef dishes in particular - really very good indeed. Service helpful and attentive. Desserts however lacked imagination throughout cruise... Breakfast buffet good but disappointed by repetitive lunchtime offer (not as good or varied as P and O for example). Entertainment Have read some less than positive reviews but we enjoyed it. Varied and catered for all passengers and tastes. Later shows busy but always found a seat. Production shows quite good and production values and staging very good. Guest entertainers were better than on our previous half dozen cruises and a mile ahead of the awful offer on our last NCL cruise. Pool and Resort Decks. Busy pool area but always found a sun bed (for the whole family). Sufficient bar service. Rooftop Garden and Sunset Bar great spaces for sailaway and into evening. Cabin We were deck 12 concierge class. Best bathroom yet in cabin of similar grade. Liked spacious cabin and information system easy to use. 'edge' balcony however is a waste of time. Preferred traditional arrangement. A gimmick too far? And although we got a deal... So more or less free... Not sure the brochure supplement for CC is warranted. Embarkation etc Was the smoothest of any ship we've ever been on. On-boarding took 5 minutes. Yes. 5. Disembarkation smooth. In port whether at pier or tender getting on and off really quick. The ship has its own tenders which double as lifeboats and they're great. So that was nearly all positive and to be clear we really enjoyed our cruise. But there is room for improvement : 1. Constant upselling of drinks packages for first 2 days. Really annoying. We drink a reasonable amount on holiday but really unless you are on board the ship during the day (we weren't from 9-3 except on sea days) you won't get value from a package. We calculated we SAVED about 500 from NOT buying them. But hey if they're included in a deal, enjoy. 2. Entertainment offer in Eden. Is bizarre. It doesn't work. Vaguely embarrassing. 3. Infinite Balconies. Well I guess it's too late to fix now... But they're pointless. 4. So is the magic carpet... Gimmick. 5. The Cabanas. At around a thousand dollars a day no wonder they're empty. But they use up deck space and obstruct views other passengers would enjoy. I saw about six in use during the whole cruise. And in the afternoon... You could just park yourself in unused ones.. Free. Celebrity... Either re-price or redesign the space? 6. Internet - the packages are simply extortionate. That's it folks. Notwithstanding above it was a great cruise. And the staff - all of them from cabin steward.. Waiting staff.... Bars... Casino... Really friendly and with a caring attitude. Read Less
Sail Date August 2019
I traveled on the August 15 – 25, 2019 roundtrip voyage of the Constellation from Venice with stops in Dubrovnik, Crete, Mykonos, Athens, Rhodes, Santorini, and Katakolon. I was with my wife and 2 teenage sons (14 and 16) in an ... Read More
I traveled on the August 15 – 25, 2019 roundtrip voyage of the Constellation from Venice with stops in Dubrovnik, Crete, Mykonos, Athens, Rhodes, Santorini, and Katakolon. I was with my wife and 2 teenage sons (14 and 16) in an Oceanview cabin (i.e., 7004). This was the 17th cruise for my wife and me, all of them with Celebrity or Royal Caribbean. All of our other trips have been in the Caribbean or to Bermuda, but this very excellent port intensive Greek Islands cruise caught my eye because it went to so many locations in Greece. It was a really great trip overall, and we loved it. We spent almost 3 weeks prior to the cruise traveling around Italy (to Rome, Capri, Pompeii, Tivoli, Tuscany, and Venice) by train and by car. As fun and amazing as that was, we were looking forward to getting on board the ship. THE CABIN We’ve always had balconies before (except for an inside cabin on a last minute trip to Bermuda), but a balcony was going to add $2500 to the total price, and this was already our most expensive cruise and vacation, so we decided to try an Oceanview. While we obviously would have preferred a balcony, I could not justify the price and this worked out fine. This cabin had 2 upper Pullman bunks and was at the very front of the ship. The location was very convenient and the seas were smooth, so it worked out from that perspective. But, we were awoken several mornings at about 5:30 am by sounds of the ship we hadn’t heard in our other cabin locations. One morning, it sounded like an anchor was being lowered (even though I don’t think that’s what it was) and a few other mornings I think it was an outside door just below the bridge that was also accompanied by a warning bell. It wasn’t super major, but getting awoken early like that was annoying enough that I would avoid this cabin and the immediate location in the future. Our cabin attendant kept the cabin fresh and spotless and was helpful when we asked for ice and a corkscrew. THE SHIP The Constellation is a beautiful ship in great shape. I had read a few reviews that suggested there were areas of wear and tear, but the reviewers must have been on a different ship than us. Celebrity does a first rate job keeping their ships in top shape. While the Solstice class is our favorite class, we are happy with the M-class and would definitely sail on the Connie again, particularly if the itinerary were as great as this one. The overall vibe feels classy to us, from the décor, the other passengers, amenities, and the friendliness of the crew. I understand the ship is slated for an upgrade in the spring, although I think it is beautiful as-is. THE X-CLUB The X-Club for teenagers in the Fun Factory was a huge plus for us. Our sons spent a lot of time there and were busy with a variety of offered activities along with a friendly and engaging staff. They also made friends with a nice group of teenage boys from Spain, France, Ireland, and New Jersey who also participated in the X-Club activities. We liked how they were able to meet and become friends with kids from other countries. Their positive experience with the X-Club was a huge boon for my wife and me, because it allowed us to spend time together alone while they were having fun. If you have teens the same age, I would encourage them to go to the meet-and-greet the first night when everyone is new. Even though RCCL is known for being more youth-friendly, my sons have always said that they prefer the X-Club experience to RCCL (which is usually more crowded and more of a factory in their opinion). In fact, they said that if a ship has a Flowrider, they would prefer the ship (i.e., RCCL) hands down on that basis alone. But if there is no Flowrider, they prefer Celebrity hands down. My oldest son turns 17 next year, which is a shame, because he will age out of the X-Club, and we will probably go back to the ships with Flowriders and other similar activities. I really wish there were a way for the X-Club to have activities for the 18 – 21 age set. THE CREW The Crew was universally great and friendly. They all work so hard, many of them are young, and most of them are far from home. I tipped our cabin attendant extra and gave envelopes to some of the staff in the nightly Captain’s Club cocktail party in the Reflections lounge and in the X-Club. We really appreciated the great service all around. THE MAIN DINING ROOM The MDR experience on all of our cruises, whether with Celebrity or RCCL, have gone down in recent years. I’ve read of other people on the boards commenting on the same thing, but the staffing cuts that Celebrity and RCCL have made to MDR staff feel painfully obvious to us. The staff are clearly required to service more passengers than in prior years, which causes dinner to drag out way too long (even though the number of courses have been cut as have showy desserts the waiters would set aflame table-side, like Cherries Jubilee, Baked Alaska and Crepes with Bananas Flambé). On a human level, it also makes me uncomfortable to see human beings pressed to work as hard as they do in the MDR. I don’t fault the MDR staff at all – this is a management issue at the bean counter level. Please increase the MDR staff, Celebrity and RCCL. It used to be a positive experience for us, but has turned into a negative. We chose to eat up in the Oceanview Café for more than half of our dinners (we ate in the MDR only 4 times on the 10 night cruise and it used to be something we looked forward to). THE FOOD Overworked MDR staff notwithstanding, this was some of the best food we have had on any cruise in a number of years. The menus were interesting, the food was fresh, and all of the increased choices up at the Oceanview Café for dinner (they serve Beef Wellington up there the same night it was served in the MDR) really made the food a big plus for us, and I don’t usually get excited about cruise ship food. Loved the omelets in the morning and Indian food choices. We also enjoyed the lunch at the spa café near the Thalassotherapy pool. They had small plates with dishes like salmon salad, tuna salad, cold soba noodles, lentil salad, small spinach salads, etc. I wondered if Celebrity increased the per-passenger food budget because this cruise was so much more expensive than our Caribbean cruises and the passengers seemed to be a bit posher and not overwhelmingly American. Or maybe it was because the ship’s head chef, Singh Deoraj, was so great. Whatever it was, the food was terrific over all. THE PORTS Venice This was my third time to Venice. It was magical when I came in the 80s and then again in the 90s (in the spring). But, I felt it was very, very crowded this time everywhere we walked, on the vaporettos, etc. We spent 3 nights here before the cruise and while it definitely was special for me, the crowds and the heat rubbed the magic off. We ended up going over to Murano, Burano, and Torcello, which I highly recommend if you have the time. They are reachable by vaporetto rides (I think Burano and Torcello were about 45 minutes away by boat). Torcello in particular was small, quaint, charming and had some restaurants that looked very nice albeit a bit pricey. We had the vaporetto pass that was 30 euros per person for 2 days of unlimited use and thought it was a pretty good value if you took more than 2 round trips per day, even if it was rather expensive overall in my opinion. Our hotel was a few blocks to the East of the train station, so it was a pretty easy 15 minute walk to the people mover. I should say it was easy for us – we had to drag our suitcases over rough stones and over a bridge, which would be difficult for some people. If you are staying in Venice either before or after your cruise, you will have to make plans to get your luggage to your hotel, so think about it in advance. The People Mover (i.e., a mono-rail from the edge of Venice to the Cruise Port) was 1.5 euros per person and was pretty easy and convenient to use, though I ended up having to pay twice for one of my tickets and so did a woman who was there at the same time. We had purchased our tickets at the machine, but then the scanner said they were invalid even though her husband’s ticket worked and so did the 3 tickets for the rest of my family. There was no attendant, we just had to buy new ones. It’s possible my ticket was too close to the scanner when I scanned one of the tickets of my family members. A minor annoyance, so just be careful. The sail-away from Venice is a stunning trip down the canal from the cruise port, past Piazza San Marco, the Lido, and out to the Adriatic. Make sure you don’t miss it. It was really spectacular. Dubrovnik We took a taxi from the cruise port to the gates of the walled city. The taxi was 14 euros and was a posted and fixed rate. We arrived in the afternoon and had been concerned the crowds would make the walking of the wall too crowded, but it was really OK. We did that, although I must say you must be very mobile and steady on your feet or else it will be dangerous for you (more on that below). We were interested in going swimming afterwards and wore our swimsuits under our shorts. It turns out there is a rocky outcropping on the outside of the walled gates (just exit near the aquarium and walk around the bend). It wasn’t fancy, but was super convenient and there were showers. I would have lingered and kept jumping in and maybe get a cold beer from a vendor, but, alas, the family had had enough and wanted to go back to the ship. It was a really nice day. Crete We took a taxi from the ship to the center of the old town (I think it was a fixed rate of 10 euros) and walked around the town and the port, which was very pretty and charming. We continued walking about 20 minutes and ended up at a local beach, Nea Chora Beach, which is in a residential neighborhood. At first I didn’t think it was anything special, but we ended up having a really nice time here. It was a friendly, local, low key vibe. 2 chairs and an umbrella (along with use of the bathroom at the restaurant that managed the chairs) was only 6 euros total, for both. The water was warm and the beach sandy. We ordered food from the restaurant, and I was really impressed with how fresh, good, and inexpensive it was. Fresh octopus, fresh sardines (which are normally not appealing to me), calamari, grape leaves, etc. and a cold beer and a carafe of wine all came to 27 euros. As I said, it wasn’t the prettiest beach in my opinion, because it was in a residential neighborhood. But, that said, we had a lot of fun, I liked the food, convenience, price, and the vibe and would go back again. We walked about 20 minutes back to the town and grabbed a cab (which was actually a bit hard to find). Next time, I would ask the restaurant to help call a cab, which I assume would be about 15 euros back to the ship from this distance. Mykonos I wasn’t fully sure what to do here and had been worried about crowds and whether the beaches might be *too* interesting to my teenage sons. We ended up getting a day pass to the St. John Beach Resort (just search for them online and “info@” email address on their website). It was stunning and one of the highlights of the cruise. I highly recommend it, and this might have been our favorite day of the cruise. I had hesitated because it was 100 euros per person, but that included transportation from the ship, a spectacular breakfast buffet (take my word for it – don’t eat breakfast on the ship – eat it here, it was that great), a thick towel, a big lunch (I had grilled calamari that was incredible), and use of the chaise longues by the pool or down by the beach (which was narrow, but had a fun dock you could jump off of). The hotel was so deluxe, I had thought they might treat us differently because we were day passers from a cruise ship, but they could not have been friendlier and we felt very welcome. Even though it was more money than I might have wanted to spend, I thought the value was terrific. The kids stayed on board, and it was a really special day for my wife and me. I would definitely do this again. They only sell 12 day passes. We met 6 other nice people from our ship who were doing the same thing, and I know everyone loved it. Incidentally, this was listed as a tender port, but we docked instead. Athens The last time I was in Athens was in the winter when I was in college with my parents. Going in the summer, with heat in the high 90s, and a lot more tourists, was different, but still great. We hopped in a cab from the port and had him take us to the Acropolis. It was a fixed fare of 25 euros and took about 20 or 25 minutes. It was spectacular, and I loved it, the heat notwithstanding (although the heat was overwhelming to some – more below). After a few hours there, we walked down through the plaka and got some food at an outdoor café, which was a little pricey given it was a touristy neighborhood, but it was pretty and we enjoyed it nonetheless. I wanted to go to the Agora, but everyone else was melting after all of the hours of walking, and we took a taxi back to the ship from the Plaka. Rhodes The ship docked at a pier right next to the walled old town, so it was an easy walk if you are reasonably mobile and steady on your feet. We walked through the old town and went to the castle, which is a Mussolini-era reconstruction that was pretty good. But, after seeing so much history over the previous month in Italy, I wasn’t super impressed walking through a reconstruction. After that, we walked about 30 minutes to Elli Beach, which was a local beach that had chair rentals, some of the clearest water I have seen anywhere, and a large, broad, nice pebbly beach. Yes, it was crowded and there were hotels behind it, but the beach was nice if you got on a decent part of it. We didn’t rent chairs, but if I had to do it all over again, I would have gone to Elli Beach straight away (an easy 15 minute cab ride) and got some decent chairs and an umbrella at one of the establishments that was nicer than the one we plopped our towels in front of. I would spend the morning at the beach before it got too crowded and then walk around the old town and get something to eat there. Santorini We loved, loved Santorini – but with a few important caveats. This was a tender port that was scheduled to have approximately 5 ships in port that day (and none the next day!). The cruise staff implored everyone to get up early and get on the earliest tender you can. We listened to them, and you should, too. We were lucky enough to get on the first tender and in the first cable car up the mountain. Tickets for the cable car were 6 euros each and we were lucky again that there was no line yet and we were up to the top at about 7:30 am (a hard feat for us to corral the whole family to do this!). We had decided to go to Oia on our own and grabbed the first taxi we found, which was easy because none of the swarms had arrived yet. It was 35 euros for an approximately 30 minute cab ride to Oia (which I think we may have been overcharged – I think the official rate, if there is one, is 30 euros, which is what it cost on the way back. I didn’t care – I was just happy to get one.) Incidentally, you can take a donkey ride up for 6 euros per person, but the crew staff advised people not to, both for safety reasons (the donkeys sometimes slip) and for animal cruelty reasons. I, for one, could never do it. Oia was empty when we got there at 8 am and stunningly beautiful. We had it to ourselves for 20 minutes and then the first buses started to arrive and it steadily became more and more crowded. We walked around for 4 hours or so and stopped for some incredible Greek pastries, Greek coffee, and an incredible view at a bakery/café called Skiza that was on the main pedestrian drag. It was a little pricey, partly because Santorini has a 25% city tax, but the view and food was amazing. It was a nice way to get away from the crowds, which had now descended upon Oia, rest our tired feet, and enjoy the view. By now, it was very hot and crowded and the narrow streets were packed. I actually ended up getting separated for a tense 30 minutes from my family after getting stuck behind people taking photographs that I didn’t want to interrupt (but politely would next time). The square was packed, too. There was a woman from the ship who had fallen (a man had stepped on her ankle, I had heard) sitting, injured, on a bench and later was in wheelchair on the ship (more on injuries, below). We walked a few blocks away and tried to get a cab, which was now impossible, so we walked for about 15 minutes to the other side of the town and were able to get a taxi for 30 euros back to Fira. We walked around and took some stunning photographs there, but by now had been off the ship for about 7 hours. We wanted to take the cable car down, but no dice – the line was at least 2 hours long so we opted to walk down. We are fit, so it was doable, but people were slipping (including us) all over the place, because some of the stones are shiny obsidian and there is a lot of donkey dung. It took us 30 minutes and while not difficult for us, I know it was difficult for others and it would be impossible and dangerous if you had any mobility issues. I think some of the ship’s tours that go by bus to Oia go to a different tender stop and then get a bus ride that picks them up right at the water without having to navigate the cable car mess. If you are going to Oia and don’t think you can get off very early like we did and go by cab, I would probably consider that. I know some people who took the public bus were furious that they were so jammed with passengers they felt it was dangerous, so make sure you allow plenty of time for whatever you do. As I said, Oia and Fira and our overall visit to Santorini was a highlight for us, but only because we were up very early and were able to avoid some of the mobs and we were able to walk down the mountain, albeit reluctantly, instead of taking the cable car down. Some people had no choice but to wait in the sun for a couple of hours. One woman on our return tender had waited for 1.5 hours in line and finally gave up and walked down, and was very hot and unhappy. We also so people arguing about others cutting in line. When there are this many cruise ships in port at once, I really think a better system would be ideal for everyone, both from safety and efficiency perspectives. While this was a really great day for us overall, I can see how this stop could easily be a bad one for some people, so please plan ahead. Katakolon (Olympia) This was our last stop, and we were feeling a little sad by now. There is a small train that runs from Katakolon to Olympia every 2 hours or so for 10 euros per person roundtrip. I knew my kids would think the train was fun, which was one of the reasons we chose it. It was also a pretty 45 minute ride through the countryside. We were off the ship at 9:00 and the train left at 10, so there was a little bit of a wait. You can search for information online about it – it is easy to find. After you arrive in Olympia, it is an easy 10 minute walk from the train station are the remains of ancient Olympia, which we really enjoyed walking around even though it was nearly 100 degrees. In fact, it was so hot that the Hellenic Red Cross very generously was handing out free bottles of water. I would have liked to have stayed a little longer, but we needed to get on the 1:10 train back because the next one was not until 3:30, which was cutting it too close. There are a number of waterfront cafes on the way back to the pier. I would have liked to have stopped for a bit for a cold beer or glass of wine and Greek seafood like we had in Crete, but we ended up getting back on board to have lunch. Incidentally, it was a VERY long walk from the ship to where the buses, taxi, and town were. If walking is an issue for you, please check into it in advance. If I had to do this stop all over, I might have gone by bus or taxi to Olympia, which probably would have given us an hour head start over the train even though the train was a nice way to travel and the kids liked it. If we had done that, it think it would have given us enough time to swim at a local beach for an hour or 2, which I would have liked to have done and it would have given some more time in Olympia (I could have used another hour there at least). I had my eye on Agios Andreas, a nearby beach as a possibility that I believe was accessible by a little trolley bus, but it wasn’t meant to be. Sea Day The last day of the trip was a sea day, and we spent most of it on lounge chairs by the Thalassotherapy pool. We had had trouble getting seats there on other parts of the trip, so we were happy finally to spend some time there. DISEMBARKATION Our flight back to New York left at 11:05, which had me a little nervous. We did the baggage walk-off, which was scheduled for 7:40 am. They actually started letting people off at 7:20 a.m. We were out of the customs building by about 7:30 and grabbed a taxi right away. It was 45 euros and we were at the airport in less than 20 minutes. We checked in and were through check-in and customs by 8:20, which gave us plenty of time. You would think we would have eaten enough by now after a vacation in Italy and a cruise, but there was a café near the gate that sold really nice sandwiches for about 5 or 6 euros each and cappuccinos. I couldn’t pass up the cappuccino, but wished I had bought sandwiches for us. The flight was 9 hours and they didn’t serve lunch until 1:00 or so and then there was only a greasy warm sandwich served an hour before landing. I would have preferred the nice sandwich from the airport J SOME GENERAL TIPS It can be hard to find free bathrooms, so make sure you have a handful of euro coins in case you need to go. I googled “bathrooms near me” on my phone, which was very helpful in terms of guiding us to the nearest one on several occasions. If you have a child under 18, many (but not all) venues are free, so make sure you ask, because it is not always posted. Importantly, many of the places require photo ID, so we had our passports with us when we got off. If you are between 18 and 25, there are usually heavily discounted rates, but you need to have proof of age and your school ID. Italy and Greece use the Euro, which was convenient for us. We used credit cards mostly, but had some cash for taxis, bathrooms, and bottles of water. In Dubrovnik, we used Euros for the taxi, but I don’t believe the Euro is taken everywhere in Croatia. *SAFETY* *Please* be careful on this itinerary in the summer if you have any mobility issues at all (or even if you don’t). I’m not trying to be melodramatic, but I have never seen more people injured on a vacation ever. At the Colosseum in Rome before the trip, a woman collapsed in the heat and fell to the floor while in the ticket line. Another woman fell down some stairs and cut her knee pretty bad. A lot of roads and walkways in the old towns are paved with small rocks that are uneven and slippery. We saw a woman from the ship who tripped and fell in Rhodes and her face was black and blue days later (and her glasses broken). An older woman passed out and was getting medical attention by paramedics at the Acropolis. There was the woman who had her ankle stepped on in Santorini and ended up in a wheelchair. We saw a woman on our flight home from the cruise who was in a wheelchair and her leg in a fresh cast, so we assumed she had fallen somewhere. We saw at least 5 or 6 people fall on the steps down the hill in Santorini when they couldn’t get a cable car and had to walk down. I’m not saying don’t go – but please be VERY careful! Also, make sure you drink a lot of water! This was a trip of a lifetime for us, and we really loved it! Read Less
Sail Date August 2019
We two along with two other couples, truly enjoyed everything about this cruise right from abundantly beautiful inside passage that this Great Ship cruises along. Our cabin with veranda was very comfortable inside out. We thoroughly ... Read More
We two along with two other couples, truly enjoyed everything about this cruise right from abundantly beautiful inside passage that this Great Ship cruises along. Our cabin with veranda was very comfortable inside out. We thoroughly enjoyed the nature and some of its creatures passing by, while spending lots of time at the veranda. Our cabin was serviced by an attendant named Gligor, who could easily serve as an ultimate template, of what hospitality ought to be, on any cruise ship. Food wasn't really to our taste, either in the assigned dining hall or other restaurants, since it was not cooked from fresh vegetables. Fortunately, there was wide variety of fruits available, which we helped ourselves with. The worst part of our cruise was their on-board guest relations, wherein almost everyone displayed a bit of an attitude and seemed lacking information and training inputs. Having settled all our bills, on the last day we decided to pick up couple of art works. I insisted at guest relations desk that my card should be charged the same evening, since we were to disembark early next morning. They said we cannot charge your card on-board now, since all this would happen during the night, at their headquarters. Next morning we had huge problems with their card charging equipment and even their on-board ATM ran out of cash. This massively delayed our disembarkation and we narrowly missed our flight, on the way to Yellowstone. Seems like their customer service on-board is inverted, with cabin attendant being the best at it and guest relations being the worst. Read Less
Sail Date August 2019
We chose this cruise because our extended family who live in Vancouver were already booked on it. We were a group of 11 and it was a very enjoyable time for all of us (ages 7 to 85). The food in the Oceanview Cafe and the Moonlight ... Read More
We chose this cruise because our extended family who live in Vancouver were already booked on it. We were a group of 11 and it was a very enjoyable time for all of us (ages 7 to 85). The food in the Oceanview Cafe and the Moonlight Sonata were outstanding and went above our expectations. The service overall was very good. The best part of the cruise was the Hubbard Glacier and dogsledding in Juneau. This was the first cruise for our immediate family and we quite enjoyed the experience of being somewhere different everyday. Our cabin with balcony was surprisingly spacious for the 4 of us - there was lots of storage space for our stuff too! The Alaska ports we stopped at made it very convenient and easy for young kids as well as the grandparents in our group to get off the ship and explore. We are looking forward to our next cruise! Read Less
Sail Date August 2019
Our family travelled from Australia for the Ireland/Iceland cruise this was our 4th Celebrity Cruise and they just seem to keep getting better, food first class in the buffet and dining room plus we went to the Murano which was amazing, ... Read More
Our family travelled from Australia for the Ireland/Iceland cruise this was our 4th Celebrity Cruise and they just seem to keep getting better, food first class in the buffet and dining room plus we went to the Murano which was amazing, teens club first rate, shows weren't that great but there were plenty of other things to do, spent a bit of time at the Martini Bar where Kadek, Umit and co were very entertaining, our wait staff at dinner Lilja and Anton were fantastic and couldn't do enough for us, the band on board Shuffle were also fantastic and actually more entertaining than the main shows, our room attendant Risky was sensational and actually performed on the second last night in one of the shows and his voice was better than any other singer we heard on the ship, attention Celebrity Silhouette entertainment managers get Risky on stage more he is to talented to be cleaning staterooms. We will be back on Celebrity for sure and totally recommend anyone thinking of going on a Celebrity Cruise. Cheers Robdogz Read Less
Sail Date August 2019
Overall we had a wonderful cruise, but I can’t say it was a typical (I hope) Celebrity product. It was our first M class ship, and she is certainly looking tired but the staff keep her spotlessly clean. The decor is a bit dated and ... Read More
Overall we had a wonderful cruise, but I can’t say it was a typical (I hope) Celebrity product. It was our first M class ship, and she is certainly looking tired but the staff keep her spotlessly clean. The decor is a bit dated and the soft furnishings desperately need changing. However, we never had to fight for a table in Oceanview Cafe, El Bacio or sun beds. The ship sailed full but it never felt crowded, even on embarkation lunch time we managed to find a table in the buffet - something we have struggled with on S class ships. We were in cabin 7039 and had a great stateroom attendant, Select dining was a bit hit and miss our waiter Jess wasn’t the best but the assistant Djhannah more than made up for any shortcomings. Food, whilst subjective was certainly better than Silhouette last year and there was always something on the menu to tempt me. It helps that I think the french onion soup is one of the best starters. Ports of call were good, Venice was a return trip for me, we went to Murano on the first day to buy the piece of glass I should have bought last year, unfortunately the shop was closed but I managed to find the glass works who produce the item and I ordered the piece to be made and shipped. Next day we went to St Marks and had the obligatory gondola ride, cheesy but great fun. Our tour in Split was a disappointment, we opted for The Game of Thrones sites tour. The guide was very knowledgeable but never shut up talking, it was seriously overkill, no time to stand and take in views etc. It was also fiercely hot 42 degrees and whilst the tour was badged as moderate it should have been strenuous, 2km hike up a 30 degree gradient of loose shale with no handrails. I think it was telling that of our group of 30 ish people only about 4 or 6 opted to continue the second half of the tour which was a further hour and half walking tour around the town, most people at this point went back to the ship. I did go to guest relations and suggest that the tour advert should be amended so people knew what they were signing up for but to be honest the person I spoke to didn’t really seem that bothered. As a result of this bad experience I cancelled our other booked tour to Pompeii, it was badged as strenuous and if it was going to be more difficult than the one we had just done I don’t think we would have enjoyed it. Montenegro was fabulous, stunningly beautiful and a wonderful sail-in/out. Tender port but efficiently done with both local and lifeboats used, about a 15 minute wait to get off. The old town is charming and great for leather goods. Definitely on my list to return to. Corfu, least favourite port, not particularly attractive and the only place we were hassled by beggars who were quite aggressive. Naples we did a great local excursion. Twenty minute walk from the ship to Underground Naples, 40 m down steep stairs into the Roman water tanks and tunnels which served the whole city. These were used in the Second World War as air raid bunkers. The whole city lived down there. Fascinating place and great volunteer guide, the best 10€ spent of the cruise. Highly recommended. As I said we really enjoyed the cruise but now for the contentious bit...............go get the popcorn and sit back! I have never really understood why people get so het up about dress codes, well I do now. Celebrity have a policy but they just don’t enforce it, well they do sometimes............ Bare chests in the buffet, bikinis in the buffet, pyjamas in the buffet, I didn’t think it would bother me but it’s unsanitary and it did. The main dining room was similar in that scruffy cut off denim shorts and T shirts seemed to be acceptable dress, even on evening chic nights if you were from a non English speaking country. We saw an American teenager dressed in smart burmuda type tailored shorts turned away after having the dress code explained, whilst many Italian and Spanish teenagers were allowed in wearing cut offs and running shorts. It just didn’t seem fair. I would like to think that maybe the staff at the door didn’t have a good enough grasp of the language to explain the dress code. We heard guests complaining about the non enforcement of Celebrity rules, the restaurant manager said he would pass the complaint onto his manager. The other area which to me was a negative was the Cruise Director, Luigi. Loud pool games every afternoon, not much trivia or the usual Celebrity entertainment, a generally manic demeanour- it felt like Butlins at Sea. I wonder if he had been brought on as there was such a large Spanish guest population and he was a Spanish speaker? All announcements were in English and Spanish. It felt more like a Royal Caribbean cruise with knobbly knee contests etc. Main theatre entertainment was weak but the music around the ship in lounges and bars was generally very good. Officers around the ship were almost invisible. I have two future cruises booked, around Japan and the Baltic next year, I’m hoping that the product will be back to what we usually expect. Read Less
Sail Date August 2019
We booked this cruise some 10 months before departure and was a little apprehensive reading some of the reports as to the ship being tired and old. We did not find this, yes in places, you had to look, for slight rust on windows, small ... Read More
We booked this cruise some 10 months before departure and was a little apprehensive reading some of the reports as to the ship being tired and old. We did not find this, yes in places, you had to look, for slight rust on windows, small rubs on furniture, but overall we were more than satisfied. We flew to Venice to embark and took the Venicelink private shuttle to the port, this we found well worth the money, a great way to come into the port with the ships towering above you. Everything was taken care of and they even off loaded the baggage and we never saw it again till it was outside the cabin, rely was and experience. Unfortunately the disembarkation was not the same, again we opted for a private shuttle from the port of Civitavecchia to Rome airport, with a company called Airport Shuttle Italy, They did not arrive on time and after many many phone calls we found that the driver had forgotten his pass to get into the port, how were we supposed to find him,when we were told that they would be at the ships side after disembarkation. After a worrying time we eventually were taken outside the port in a taxi to find the driver. Just a few words about the crew and the cruise overall. We felt that the crew were exceptional, apart from the waiters serving drinks in the many bars. We had cause to complain to the Food and Beverage Manager on one occasion. We were seated in the Constellation Lounge and the bar was due to open at 7pm, we sat there and three bar staff just ignored us, when I went to the bar and asked if we could order, the head bar man said, sorry we have a large party due at 8pm, by the way the time at this point was 7.15pm and he refused to serve us. Other than that we also found waiters in the Martini Bar and Rendezvous Bar not very forthcoming and many times we had to go to the bar and ask for service. It was chalk and Cheese for the other staff, we could not fault them from our table waiters, Charles and Francis to the boys and girls in the buffet, nothing was too much trouble. We even had invites for a sail away on the heli pad, Champagne and music as we sailed out of Naples, a great touch Celebrity. Ports of calls were, Venice, Split, Kotor, Corfu and Naples. Loved most of the ports apart from Naples, weather overall was far too hot for my liking, most days it was over 38/40 degrees. Read Less
Sail Date August 2019
I enjoyed my cruise on the Celebrity Summit to Bermuda. I have cruised many times to Bermuda on different lines and I have cruised to extensively on all the major brands to many destinations. The last time I cruised with Celebrity was in ... Read More
I enjoyed my cruise on the Celebrity Summit to Bermuda. I have cruised many times to Bermuda on different lines and I have cruised to extensively on all the major brands to many destinations. The last time I cruised with Celebrity was in 2001 so it was nice to return. Of course nothing stays the same and unfortunately some things that I loved about Celebrity has changed. Gone are pianos and harps playing instead DJs are playing in the main lobby. This kind of takes away from the elegance of it all. I am in my late thirties so I am guessing Celebrity is trying to appeal to people younger than I? They just seem like they can’t find their target audience. In any case, the Summit looks great after her renovation. I loved the interior design and the look of the staterooms. The only place they didn’t renovate was Cellar Masters and Sushi on 5. All in all she looks fairly new. The food was good to average as was service. The buffet restaurant flowed well and had a great selection of food. Embarkation was easy as was the departure. Entertainment seemed plentiful and while the shows were good the performers were excellent. The captain and his officers were very visible and courteous. This was my 10th time visiting Bermuda and it never disappoints. In my opinion, it is one of the best islands that offer some of the best beaches. Simply put, Bermuda is beautiful and I could have stayed a few more days! With all the alterations the Summit has had over the years, the ship doesn’t flow so well like she used to. Sushi on 5 blocks the flow of traffic, the added cabins on deck 11 block the jogging track and the new cabins added on deck 3 hide the Tuscan Grill. You have to go on hunt to find that restaurant. For the life of me I don’t get how they can do that but I guess they paid someone big bucks to come up with that idea. There are no longer any printed directories in the cabin so there is no way of knowing the number of room service or other services for that matter. Even guest relations gave me a wrong number for room service. I traveled with a few other people in cabins scattered around the ship. The inconsistencies with cabin amenities was rather large. My room did not have the advertised robes and tote bag other rooms had that and umbrellas, others had none of the advertised amenities. For me I personally do not care if I don't have robes but they do advertise these amenities. They also push beverage packages and upgrades very aggressively on embarkation day. Many crew would not take no for an answer which was rather uncomfortable. Overall, I had a great time and I would sail Celebrity again if they had an interesting itinerary. Sad to say but I felt Celebrity fell a little flat in some areas hopefully they will make changes. Read Less
Sail Date August 2019
The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar ... Read More
The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar open longer which is great if you got back later in the day. The need to reconfigure the spa and Persian gardens.spa rooms were too bright the Persian garden too dark. Flip them!!I missed the fresh fruit that we got daily in aqua class. Also if you are cruising in europe pre book and pre pay for excursions to avoid added vat charge. Also Tuscan and qsine were not as good as on solstice. I loved that the pool areas were larger in both the solarium and the open one,but I hated that the canyon spa,breakfast,lunch area was dark,hidden and didn't have ice. We had an issue with a cancelled due to conditions excusion,we had to get the group together and argue to be reimbursed. Thanks to Norbert it was resolved but was alot of wasted time. Read Less
Sail Date August 2019
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