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3 Helpful Votes
Sail Date: May 2019
This was our return to the beautiful Silhouette since it’s maiden voyage out of Hamburg many years ago. We decided to try out an accessible Sky Suite and we loved the benefits this brought such as Michaels Club and the exclusive ... Read More
This was our return to the beautiful Silhouette since it’s maiden voyage out of Hamburg many years ago. We decided to try out an accessible Sky Suite and we loved the benefits this brought such as Michaels Club and the exclusive restaurant Luminae for suite guests. The service and food in Luminae was fantastic and offered a personalised dining experience. Kurt and his colleagues were amazing and the best service I have had on a cruise ship. The free alcoholic drinks including champagne and cocktails all day in Michaels club added a lovely touch. We were very disappointed by the ocean view cafe as we decided to try this one morning and once for lunch. The buffet restaurant was over crowded making it very difficult to find a seat and you had to fight your way through to grab your food. The quality of most of the food was mostly enjoyable however the rice pudding was cold and way too sweet. The buffet was not up to standard as we had previously come across with Celebrity and the buffet on Royal was much better. Thumbs down on this sailing. The accessible suite was comfortable but the layout wasn’t the best but this was to accommodate wheelchair users. The sofa and TV were located in a very awkward place so you couldn’t watch TV whilst you were sat on the sofa. The accessible bathroom was a very good size although the lack of drainage in the shower meant that water would flow all over the bathroom area making it a paddling pool. On the morning we were at sea the rocking of the ship had made the water escape into the suite soaking the carpet. There was a lack of power sockets near to the beds so charging your mobile had to be done near to the TV unit. A larger TV would have been nice as the only place to watch it was from the bed. Another big disappointment on this sailing was the lack of free loungers in the solarium as this was extremely busy on both occasions we visited it. The cold weather also meant that more passengers tried to utilise this space including certain passengers who treated it like a booze up cruise where they were drinking bottles of beer in the hot tubs. No celebrity solarium attendant challenged them and they were left to their own devices. They certainly didn’t respect other passengers and their behaviour was more I had come to expect on a P&O cruise. The clientele on this sailing wasn’t what we usually find on a Celebrity cruise and Amsterdam was most likely the reason. Another thumbs down on this sailing. The solarium needs to be better supervised and necessary action taken. The size of the solarium also now feels limited compared to Royals Anthems of the Seas which has over twice the size of what is being offered on Celebrity. For once I felt that there was a lack of space and the ship felt over crowded. Not something I’ve experienced with Celebrity on previous sailings. Overall a nice trip but we have had much better sailings with Royal so this will be our first preference from now on. Read Less
Sail Date: April 2019
On our last cruise we experienced a further deterioration on value on Celebrity cruises. Since last September, our last cruise on the same ship, beverage packages allowances have been altered drastically. With the standard liquor package ... Read More
On our last cruise we experienced a further deterioration on value on Celebrity cruises. Since last September, our last cruise on the same ship, beverage packages allowances have been altered drastically. With the standard liquor package no more cappuccinos and fresh juices are allowed. The beer selections has also been cut. In the Dining Room the food was up and down. Often we had cold food and the service staff had to many tables. They tried their hardest but the waits between curses were very long. Portion size of the meals are all over the place, some to large some to small. No more lobster nights on Celebrity cruises. Entertainment was mediocre and not enough on the see days, In the passed much more was offered, For what we paid it was a let down. Value has decreased dramatically. Celebrity is, or maybe was or preferred line. It's time to give the others a try. Read Less
6 Helpful Votes
Sail Date: April 2019
My husband and adult daughter cruised on the April 21st sailing. The new terminal in Ft. Lauderdale is beautiful and getting on board was a breeze. The ship is unique, not my style but beautiful. Some positives: Really like the ... Read More
My husband and adult daughter cruised on the April 21st sailing. The new terminal in Ft. Lauderdale is beautiful and getting on board was a breeze. The ship is unique, not my style but beautiful. Some positives: Really like the infinite balcony, I was so apprehensive after reading reviews. It made the room feel so much bigger with three of us. We opened the top of the window often, not sure you could do this if it was very hot as the air conditioning in the room turns off. Room is a good size and bathroom is very large. Food in the four restaurants was very good we thought. Rooftop garden is beautiful and Sunset bar is very nice. Didn't have an issue getting a chair at the pool or right above on second deck even on sea days. They have a bartender with a portable cart that roams the decks which is very convenient. Casino is non smoking which is fabulous! Pizza is good. Negatives: Eden is very odd and takes up a lot of space. You walk through a dark room with gold tree trunks (??) to enter. The music is supposed to be calming but it irritated me. The breakfast options were very limited unless you paid an up charge. Shops were ridiculous, Tiffany, Bulgari...I never saw anyone in these shops. Deal or no deal is a ripoff - $ 25.00 each and they only play 2 games; usually done in 20 minutes. Very little to do if you had a bad weather day, which we did not, luckily. The entertainment, other than the comedians, was painful. Very disjointed and the Jersey Boy show had a lead with a very high voice that did not resemble Frankie Valli. Too many passes sold for the thermal suite. Could not get a chair and people were LOUD!! Buffet food, other than breakfast, was not very good. No ice carvings or fruit carvings, same sandwiches every day. Hand sanitation was not enforced. Really need to have someone stand with the sanitizer, we saw many, many people who did not wash hands or use sanitizer. We still had a good time, especially as we had beautiful weather. I really prefer Silhouette to the Edge, Princess and RCCL have much nicer buffets. We did not leave ship in Puerto Rico or St. Maarten. Took shore excursion to Jost Van Dyke which was beautiful, fun and worth the money! Read Less
3 Helpful Votes
Sail Date: April 2019
We just completed a seven day cruise on the Celebrity Edge and the ship was amazing! The staff provided a high level of professionalism while making every moment a personal experience. After reading negative comments we weren’t sure what ... Read More
We just completed a seven day cruise on the Celebrity Edge and the ship was amazing! The staff provided a high level of professionalism while making every moment a personal experience. After reading negative comments we weren’t sure what our personal outtake would be, however from beginning to end this was a perfect vacation! There were eight of us traveling from all parts of the US. Some were first time cruisers with Celebrity, as well as Elite Status return cruisers and everyone agreed that the service was the highest level they had ever experienced. The infinite verandas provided a larger area for enjoyment as well as the open air each day and night. We ate in the four dining rooms available throughout the cruise where the food and service were excellent. Dennis, the maître d’ in Cyprus, even brought identical twins to meet my identical twin sisters which was a joyous moment for ALL! The personal touch was everywhere! Eden is a different experience from other cruise ships however being present during the production provided a level of intrigue which is not always present when watching a video. This show should be experienced by all at least once. The children were welcome and intrigued by the program and allowed to participate which brought smiles. We previously read about concerns regarding the removal of three bars and the addition of one main bar. Though the main bar does not have a lot of seating, there were areas surrounding the bar which made up for the additional seating and provided ample room for all who joined the evening musical activities. From embarkation to debarkation this was an amazing cruise! Special thanks to Desy who greeted us with a beautiful smile wherever she found each of us DAILY! She was Our Angel! Read Less
5 Helpful Votes
Sail Date: April 2019
What an awesome cruise on board the Celebrity Edge! We really loved this ship, the food, the staff etc. If you're not sure-book it now, it's worth every penny and even more! You'll be wowed every day on this ship with ... Read More
What an awesome cruise on board the Celebrity Edge! We really loved this ship, the food, the staff etc. If you're not sure-book it now, it's worth every penny and even more! You'll be wowed every day on this ship with something new. The Edge has vaulted to the top of our list just behind the MCS Seaside. Love my infinite balcony with bed near balcony! As a usual some Tips from us: You don't need to be have an internet package to connect to the ships wifi system to send messages to other people that you are cruising with (using the Celebrity app). You can also set up Smart phone to be used as your key. You can also control the lights, temperature, blinds and TV from your cell phone! They do reserve a good amount of seats for suite guests, but they release any unused seats about 10 min before the show and we are always seat in front row :-) Around 8:30 every night, the bar tenders will do a flair show along with the light show. I chose "Anytime" dining, to make it easier to try each of the restaurants. In my cruise planner, I was able to click the "Add to Cart" button under the complimentary restaurant that I wanted. There is a different button for each restaurant. I booked 2 specialty and each of the 4 complimentary restaurants that way. Magic Carpet (open for drinks almost constantly although the app does not reflect that). Elevator signage listing the restaurants and clubs for each floor was very helpful. If it is green around the elevator, it is going up - red, it is going down. If you want the cabin at a certain temperature when you return, you may want to turn off the go green (under settings) as it will turn the thermostat up 2 degrees when you leave. Go To Eden!!! It was crazy amazing intriguing... Pizza is in the back of the cafeteria. Don't miss it, it's good! Eden Cafe for free lunch. They open at noon and they had excellent yummy hot and cold sandwiches and salads Try Le Grand Bistro For at least one lunch, enjoy the daily specials, it's one of the best values onboard ($20) Le Petit Chef offers an animated story of four miniature chefs having a cooking competition preparing your meal and it is projected on your table top. It was very entertaining and fun. The Edge is definitely spectacular! Read Less
1 Helpful Vote
Sail Date: April 2019
This cruise was chosen for it's itinerary to the Southern Caribbean. This was the second cruise after refurbishment. Updates were nice. Except the new beds are like sleeping on concrete. Inside Cabin was good size. But several ... Read More
This cruise was chosen for it's itinerary to the Southern Caribbean. This was the second cruise after refurbishment. Updates were nice. Except the new beds are like sleeping on concrete. Inside Cabin was good size. But several issues with Cabin- Day 1- No Air Conditioning and whining noise coming from air intake vents; Day 1-3 No Hot water in the shower; Day 4- Key card wouldn't open cabin- had to replace batteries. Cutbacks in cabins- no coasters- so new cabinet tops will be ruined with glass water stains. Also bring you own paper and pin- no longer furnished. Took three ship shore excursions. Two of them were joined by guests from RCCL Ship also in port and there was way too many people. Also all of the excursions were substantially shorter than the times published. Food was okay- but nothing more so special than what I have had on Princess, NCL or RCCL. Also inferior to food on Oceania. Crew was very friendly and helpful. Entertainment was so-so. Theatre shows were okay. Silent Disco was a pleasant hit! Embarkation and Disembarkation were both very quick and well organized. Same was true of leaving and return at port. Shops on ship geared towards high end merchandise. Library non existent. Make sure you bring your own reading materials. This sailing has a wide variety of ages. I am sure this was partly due to kids from the US East Coast and Canada being on Spring Break. Read Less
2 Helpful Votes
Sail Date: April 2019
Pre-cruise: We stayed two nights at the Embassy Suites, San Juan Hotel & Casino. We were very pleased with our stay at the hotel. The pool is beautiful. The free breakfast was ok, and we enjoyed the free “happy hour” in the ... Read More
Pre-cruise: We stayed two nights at the Embassy Suites, San Juan Hotel & Casino. We were very pleased with our stay at the hotel. The pool is beautiful. The free breakfast was ok, and we enjoyed the free “happy hour” in the evening. Embarkation: Went very smoothly. The Ship: We found that the refurbishment has been very successful. Among other things, we liked the lighter colors of both the Rendezvous Lounge and the Main Dining Room. But unfortunately, we were not satisfied with the comfort to sit in the sofas in the Rendezvous. We liked the new design and furnishing of the Oceanview Cafè, but hink the outdoor section of the Cafè/The Sunset Bar should have more shade for the sun. Moreover: We appreciated that we now could put our carry on baggage in the cabin once we got on board, before the cleaning was finished, and before we went to lunch. We were pleased that the indoor Thalassotherapy Pool was kept after the refurbishment. . Cabin info: We had two Concierge balcony cabins on deck 8. We think Celebrity have done a great job with the total renovation of the cabins. And we were really impressed with the new bathroom. We had two different cabin attendants for our two cabins. The attendant for cabin no. 8150 did an ok job regarding the cleaning of the cabin. But we had to ask him for the Concierge bottle of sparkling wine, and we were not presented with the pillow menu. Dining: We had the second seating on deck 5 in the MDR. We four family members were mostly pleased with the quality of the food we selected, and we were all very satisfied with the service we received on our table no. 506 from Waiter, Moe, Assistant Waiter, Restiari and the Sommelier, Josip! The waitress who was responsible for bottled water, soft drinks, beer and drinks in our section of the MDR, also did a very good job! The maître was very visible. We had all our breakfasts in the Oceanview Café, and also lunches, if we got back on time, after being ashore. In contrast to our cruise with Constellation last fall, we had this time no difficulties in finding an unoccupied table. We were pleased with the food selection. But unfortunately, we were not satisfied with the clearing of tables. Especially clearing of tables in the outside part of the Oceanview, was very slow. In our opinion, it was due to poor management in the Café. We enjoyed Café al Bacio and its wide menu of coffee and teas, and with its nice waiter service. Bars: The service in the bars were mostly good. Our favorite hang-out bar/lounge, was also on this cruise the Rendezvous. Entertainment: With the exception of the group, Up Town, who performed in the Theater with Motown Music, and what we think in an excellent way – we found the two production shows to be quite ordinary. Unfortunately, we think some of the live music in the Rendezvous, was too noisy. The Captain’s Club Society: We are Elite Members, but we never attended the Elite Cocktail Hour, so we can't give any comment on that event. The Voyage: The 5 ports of call were all great. Internet: We were very dissatisfied with internet on board! Especially in the morning and evening the speed was very slow! We will take the opportunity to tell that we found the Concierge, Jess Dhokar, to be very friendly. And she did an excellent job, not least with the assistance we received from her concerning change of cabin, after one of our two cabins got a water leak from the air conditioning system. The salesman in the Apple Store was both very friendly and skilled. We also think the Cruise Director did a good job. Disembarkation: Fast Overall: Our family was very pleased with this cruise on the newly refurbished Summit, and with a friendly crew. Read Less
Sail Date: April 2019
Where to start. The "guest" is treated like cattle on embarkation. Once inside the ship, their bars did not have the necessary items to create basic frozen drinks. This issue lasted all cruise long. No room service menu in cabin, ... Read More
Where to start. The "guest" is treated like cattle on embarkation. Once inside the ship, their bars did not have the necessary items to create basic frozen drinks. This issue lasted all cruise long. No room service menu in cabin, broken phome in cabin, incomplete room service orders. Cabins attendant did not ntroduced herself, we finally saw her at the end of the second night by coinsidence. Not enough life jackets in cabin for the amount of passagers and the front desk REFUSED TO PROVIDE THE MISSIMG ONES (no joke). The food quality in the main dinning room was so poor that we went there just one night. The buffet food was fresh and the dinning area was clean but the food had no flavor. Why? The ingredients and the cooking personnel was there so what was the issue? Who knows. Hot items were cold and cold items were warm. Onboard stores did not engage with passagers interested in purchasing high ticket items. It appeared to me that the employees were there more to protect the merchadise from theft than to assist customers in a sale. Only one comedian and he was bad, no magicians, no ice carving, no cooking demonstration...NOTHING. One night show was terminated early due to technical difficulties and they did not offered to resume/finish the show at some point (ups!!, could not finish the show, sorry about your luck!!). Debarkation: somehow some passagers were able to leave the ship early, according to Celebrity, based on their return flight. Interesting because that was not mention in ther website, their daily newspaper or TV., tHE daily newspaper indicated to watch a debarkation video on the cabin TV but the video was never made available. The final statement of all expenses was never provided or offered, so I guess that you were forced to do the line at the front desk if you really wanted one. If this line cannot do the basic things right in a smaller/older ship, I can't imagine the spectacle in their newer/much bigger ships. Celebrity again? No thanks. Read Less
4 Helpful Votes
Sail Date: April 2019
This cruise took us too Hawaii, of which we have not been. Also it gave us a taste of Celebrity as we have never sailed Celebrity before. And was not too pricey. Overall, seemed like the perfect cruise. For this cruise we booked an ... Read More
This cruise took us too Hawaii, of which we have not been. Also it gave us a taste of Celebrity as we have never sailed Celebrity before. And was not too pricey. Overall, seemed like the perfect cruise. For this cruise we booked an inside cabin. The stateroom was very large for an inside room. And had contemporary design with a wonderful stateroom attendant, Dragana. We were on deck 7, all the way forward. For two days when crossing the pacific we felt a little seasick, though for the rest of the cruise we did decent. As far as dining goes, we went to the main dining room twice (once for dinner, once for lunch), and the buffet for the rest of the cruise. As far as the buffet, the food was good with a large selection. However, breakfast was almost the same every day, it got a little monotonous. Regarding the main dining room, it as a bit of an experience. The one time we went for lunch the food was very delicious, we looked forward to our next visit to the main dining room. Dinner was where things took a turn. We went to dinner in the main dining room for the first time on the ninth night of the cruise (the 8:30 dining time got in the way of activities and was too late to eat for us). First, our waiter shamed us for not attending dinner service in the main dining room, alright...then, he said "I gave up your table because you didn't attended for so many nights." We felt shamed, though we sat with a wonderful couple. Furthermore, he begged us to give him and the assistant waiter a 10 as "it will lower their salaries." After this fiasco, we did not go back to the main dining room. Entertainment on the Eclipse was phenomenal, the best we've had on a cruise. The production shows blew us away, especially with the acrobatics. All of the guest entertainers were always entertaining, and interacted with the guests. Even the cruise director, Alejandro always entertaining, he was hilarious. There were enrichment activities regarding Hawaii every day, and always were appealing topics. Also, there were trivias every day, sometimes two a day. Great for those who enjoy trivia; most of it is more modern trivia. In our first port, Hilo, we did the most. In our first day in Hilo we booked rental car (of which I highly recommend). We first went to Punalu'u Black Sand beach. It as absolutely wonderful as there was a lot of wildlife and scenic areas. Soon after, we drove to the Papakolea Green Sand beach. To get to the actually beach after parking there were two options, by an hour hike, or by standing in a truckbed going 30+ mph through deep trenches and sharp hills. It was very rough and we sustained a few bruises when holding on to the bars. Though if you're lucky, you will be on of the select four who get to sit inside of the pickup. The fee was 10 dollars per person for both ways. Even so, the journey was worth it. The beach was absolutely stunning. To get down to the beach we had to hike down a very narrow corridor of sharp rocks...not very ideal. With this, we still find this our favorite journey ever. For the second day in Hilo, we took a Celebrity sponsored bus tour that took us to Akaka falls, a macadamia nut farm, and the tropical rainforest zoo. Our favorite was Akaka falls, absolutely gorgeous. The excursions was very worth it, I highly recommend it. Our next port, Kailua Kona was more modern and new compared to Hilo. We did not stray far from the port, we bought souvenirs and hanged around the beach at the port. Kailua Kona was very walkable. We also booked a glassbottom boat reef tour. We saw many fish and even a turtle, which was unexpected by the guides. It was a pretty good excursion. For our final port, Lahaina, we stayed for two days. On the first day, we booked a whale watching excursion. Of which we saw a mother humpback whale and her baby on a couple of occasions. Lahaina was also very wakable. On the second day we browsed around shops and walked pretty far. Overall, this cruise was the best cruise we have had yet. The itinerary, and the overnights. Not to mention the stateroom, ambiance, and overall atmosphere was a pleasure. We plan to sail Celebrity in the future and we strongly encourage you to book a Celebrity cruise. Read Less
3 Helpful Votes
Sail Date: April 2019
First of all the question of whether we would sail on the Edge again--absolutely! Celebrity has listened to people who sailed earlier and taken steps to made the Edge experience better. Two senior Celebrity staff members also met with us ... Read More
First of all the question of whether we would sail on the Edge again--absolutely! Celebrity has listened to people who sailed earlier and taken steps to made the Edge experience better. Two senior Celebrity staff members also met with us during our meet and mingle and took and answered questions concerning future improvements to Edge and the Edge follow ons. We booked this cruise well over a year ago just because we wanted to sail on the Edge with its latest and greatest technology. The itinerary did not matter as we planned to maximize time on the ship as opposed to excursions on shore. We flew to Ft Lauderdale from Raleigh, NC the day before sailing. We stayed at the Hilton Garden Inn near the cruise port and used their shuttle service to get to the ship. They charged $10 pp but it was worth it as it was a comfortable passenger bus that delivered us right to the baggage off load spot. Embarkation was the easiest and fastest we have ever done. I had downloaded the mobile app when it first came out and had our Xpress passes loaded on it. That' what we used during boarding and it worked like a piece of cake! We really liked that we could go straight to our cabin and leave our carry-on bags in the cabin while we explored the ship. We took the 1215 pm ship tour that we learned about on the mobile app before boarding. That gave us a good overview of the ship plus learning some of the trivia details about the ship. Our cabin was an ocean view stateroom on deck 3, 3143. It was the largest oceanview we have had by about 10 sq feet, most of which seemed to be in the bathroom, especially the shower which was roomy and feature lots of glass and chrome. The only downside to our cabin was it was directly below the Le Grande Bistro/Le Petit Chef and we could hear noise from the galley as they cleaned as late as 1100 at night. The cabin had a very large TV, kingsize bed, lounge couch, safe, mini fridge, ample docking stations for phones/tablets, ample storage, and my favorite--fully adjustable lighting for morning, daytime, evening, movie watching on a keypad next to the bathroom. On the first sea day, a lot of us cruise critic members did a cabin crawl where we saw about 10 different cabins and locations. There are 4 main dining restaurants on the Edge, different from other ships with just one large restaurant. We liked the fact that there was more adherence to dress codes on this ship--one man was turned away the 2nd night for wearing shorts and 2 people were asked to remove their hats before they were seated. Our main dining room was the Cosmopolitan, early seating. The food and service there was outstanding. We dined one night at the Tuscany and had planned to dine at each of the other two but we really liked our wait staff at Cosmopolitan so we returned there each night. The staff was very accommodating to special requests, such as one night when we brought 4 guests in and they gave us a large round table. We did not dine at any of the specials restaurants. Breakfast was either in the Oceanview or Cosmopolitan depending on our mood of the day. We liked sitting outside on the back of the ship when the weather was good so we would eat at Oceanview those days. Lunch was usually at the Mast Grill (great hamburgers) or Eden grill which featured more healthy fare. Eden grill also has a small seating area outside which was nice. Entertainment in the main theater was probably the weakest area of the cruise for us. We had come to expect several large productions featuring the singers and dancers, but there was only one such performance--A Hot Summer Night. Some of the solo entertainers were just fair, but some were also very good. The comedians were good as were the Hard Days Night Beatles tribute band. Jordan Bennett was also very good. We also went to productions in The Club and Eden. The club is an interesting area that gets a lot of use, but the support columns in the middle limits viewing from several angles. The Revelation performance in Eden lasts 90 minutes and is probably the most talked about performance on the ship. There is no playbill, the performers do not talk, people from the audience are brought into the action, and we still don't know exactly what we saw. But that is one of the things that made it interesting and we are still talking about it and trying to analyze the performance. Beyond the Podium series gets an A-plus. It featured Mr. Jim Kennedy, former director of the Kennedy Space Center, lecturing on space history, future of space, and stories from 50 years of NASA space exploration. The fitness area was very nice with ample machines of all types and lots of free weights. The jogging and walking path was the best on any ship we have sailed, departing from the typical boring oval instead with a meandering track that covered two decks, giving you an incline in one direction and a downhill in the other. It is also long, a little over 4 circuits for a mile. The Magic Carpet is an interesting concept but is more limited than we thought. There was only one dining experience available on this cruise, and it was totally booked long before the cruise, so no one else could dine on it. Its primary utilization during the day was as a bar, propositioned at one of a few locations. As a launch pad for the tenders, though, it is excellent, as were the tenders. They are air conditioned with large comfortable seats and 2 large tv screens. As for debarkation--excellent! We were off the ship, had our luggage, and through customs before we knew it. We took a taxi to the airport and the line for the taxis was staffed with people directing you to the taxi and it went very fast. Read Less
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