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2,607 Celebrity Family Cruise Reviews

We chose this particular ship on this particular date as extended family were going and asked us to join them. We had a great time overall and are glad we went. Embarkation was seamless and speedy, we arrived at our chosen time, ... Read More
We chose this particular ship on this particular date as extended family were going and asked us to join them. We had a great time overall and are glad we went. Embarkation was seamless and speedy, we arrived at our chosen time, flew through the process, and we were in our cabin in less than 30 minutes of drop off. Dining was a pleasure even at the busiest times at the Oceanview Cafe, which was exceptionally good for a buffet. Loved Fine Cut and their ribeye and Dover Sole. Since it wasn’t a specific school vacation time we had a decidedly older population on the ship with maybe 10% of passengers using a cane, walker, wheelchair, or scooter, which made it a little tight in narrow hallways. My only negative is our cabin: while perfectly located it’s banging, clanging, and cracking noises marred our sleep. Most likely the cabin is on a construction seam and the blowing wind and waves caused the ship to rock unevenly. I did not complain as I didn’t want to change cabins. Read Less
Sail Date February 2020
This is definitely high-end cruise on a very expensive ship. Overall experience is very positive but I guess taste differ... Pros: - Ship appearance and futures - Very good basic food both in cafeteria and assigned dining. - ... Read More
This is definitely high-end cruise on a very expensive ship. Overall experience is very positive but I guess taste differ... Pros: - Ship appearance and futures - Very good basic food both in cafeteria and assigned dining. - Fantastic Vegas quality entertainment, state of the art theater - A very professional crew, with captain Kate is a true celebrity and outstanding person - Very well handled shore excursions booked through the ship - Very comfortable cabins with a new balcony design - 1/4 mile outdoor jogging track - Transparent billing and set of technologies like face recognition and mobile app - Fast and easy embark/disembark Cons: -Nothing free on this cruise, I guess it is a new business model adopted by airlines and cruise companies when you have to pay for all extras... - WiFi expensive and limited by price category, basic costs $140 for one device and you cannot even watch video, you have to get to even more expensive category to allow streaming. The big confusion is a roaming, even if you technically still in US, for example in Key West, while on the ship roaming charges apply. You have to buy internet package to use your phone without roaming charges all the time while on the ship. I realized it too late and facing big charges from AT&T despite the fact I had an International plan which is not working on the cruise ship. - Beverages. There is no free bottled water on the ship. You have to buy an expensive drink package to get bottled water, otherwise it is $4 a bottle. Water still available from dispensers and is quite good despite the fact it is produced on the ship using desalination. -Gym does not have a steam room or sauna. Those available only through the spa at extra cost - While at sea ship is crowded - hard to find a chair - Terminal does not have any duty-free shops so if you plan to bring allowed wine to the ship (2 bottles per state room) plan ahead. And by the way, do not try to smuggle alcohol on the ship, security will confiscate it... - The shops are very expensive dominated by Tiffany and Cartier like... Read Less
Sail Date February 2020
We have been on 13 cruises including this one. It was our first on Celebrity Cruise line. Overall we give the ship 4 stars. The Captain and crew were great. The ship was very clean. The entertainment was good as well. Overall the ... Read More
We have been on 13 cruises including this one. It was our first on Celebrity Cruise line. Overall we give the ship 4 stars. The Captain and crew were great. The ship was very clean. The entertainment was good as well. Overall the ports were good except Samana. We did not do a tour here and it was a waste to get off the ship. Our other ports were San Juan, St Thomas and Bahamas. We took a walking food tour in San Juan. It was not through the ship. The tour was with Flavors of San Juan Old San Juan Food tours. Our guide was Raul. They took us to 5 eateries. It was great fun, great food and a fun guide. We highly recommend this tour. We did the Champagne Snorkel tour through the ship in St Thomas. Captain Dave and mates Jade & Michael made this a great trip.. also recommended DO NOT TAKE the Sea & See tour. Other than the sea portion (mini sub) this tour was a complete bust. Our state room attendant, Sommelier & main dining room waiter were all great. The food in the main dining room was mediocre at best. There were 4 adults in our party and none of us were wowed. The food always came luke warm. It was good but not as good as other cruisers have raved about. The buffet was good with all sorts of choices and usually all were hot. The specialty dining was good with the Grand Marnier soufflé in Murano being the best thing we ate on the ship. Our friends ate at the Sushi restaurant for lunch on a sea day and they said it was very good also. Overall we gave our cruise experience 4 stars and we have already booked another Celebrity cruise for 2022. Read Less
Sail Date February 2020
This was a late Family Christmas get together. We all flew in from the west coast and stayed at the La Quinta Airport the night before the cruise.Picked up at the hotel the next morning and boarded through the Suite lounger at pier 25. ... Read More
This was a late Family Christmas get together. We all flew in from the west coast and stayed at the La Quinta Airport the night before the cruise.Picked up at the hotel the next morning and boarded through the Suite lounger at pier 25. The lounge experience for great no hassle what so ever. I booked sky suites( 3 total) for the Family( 6 people). The Suites and the ship was spotless and remand so for the length the cruise. The weather could not have been better. The cruise before had high seas(20 ft. or so) but not ours 1.5 ft at the most. We had dinner together in Luminae every night the service by all could not have been any better. Gave excellent reviews to all. WE also found the ocean view cafe to be to our liking no problem getting a seat and the food was very good with a great selection. Disembarkation was a snap. The facial reconciliation system make getting out of the terminal a breeze. Just wish the taxi cab where a bit closer to the exit. All in all it was a great family outing and I plan to doing something like again before age sets in.. Read Less
Sail Date January 2020
We've been on 47 cruises, mostly long cruises, even taken a 3-month cruise around the world, but a group of 13 from our apartment building, decided it might be fun so we jumped right in. I wasn't sure if such a short cruise ... Read More
We've been on 47 cruises, mostly long cruises, even taken a 3-month cruise around the world, but a group of 13 from our apartment building, decided it might be fun so we jumped right in. I wasn't sure if such a short cruise would be just a hassle, but it turned out great! The building usually has Happy Hour twice a week, so this was sort of like a 2-night Happy Hour (no I'm not a heavy drinker, maybe you could even say I'm not even a drinker but I do enjoy socializing!) What I liked about it was, with it being only 2 days, we could eat to our heart's content not worrying about weight increase, since how much weight can you put on over 2 days and not be able to take off after a week or two! The dock is only 20-25 minutes away as we live in Ft. Lauderdale, so there was no travel issues and it was a nice break in routine. Gave us all lots to laugh about before and after the cruise. The ship, crew and food were wonderful. The fare was a special for Concierge class. What's not to like about an upgrade, but it didn't entice us to try Concierge again as we didn't really use the room that much, never really saw the cabin steward much (which could be considered a good thing - just invisibly doing his job) and the tip per day was a dollar more than other the lower category cabins. So, I'd definitely recommend short cruises for a quick getaway, but in the very affordable inside cabins. Oh by the way, no it wasn't a drunken brawl type cruise. I didn't see any of that, of course we did go during a time when kids are usually in school. Hope the cruise lines have more of these short trips, if so, we'll certainly be back on one. Read Less
Sail Date January 2020
Really enjoyed our south caribbean cruise, really wish it was 14 days instead of 11. Felt too short. Ive done this area before on a different celebrity ship, had never been to puerto rico, grenada so it was nice to see a few new ports. ... Read More
Really enjoyed our south caribbean cruise, really wish it was 14 days instead of 11. Felt too short. Ive done this area before on a different celebrity ship, had never been to puerto rico, grenada so it was nice to see a few new ports. Ship looked grrat with the new renos, rooms were fantastic, our stateroom the bed was super comfortable. We were in consierge class. I really wish that the onboard shopping had more items, i never saw a place to buy sunscreen or toothpaste etc , shirts were lacking, etc. The main dining room, the tables were great, staff was super nice. The meals were repetitive though i found. My husband loves to go to the library, they apparently took that out to add more rooms. So that was a bit strange. . The pool was warm. But could have been emptied as i found it started to smell half way through the trip. Read Less
Sail Date January 2020
This is the second time we have travelled on Celebrity Solstice, and again, we had a faultless experience. We travelled with another couple, so we experienced both the suite and a balcony cabin. Accommodation: The balcony cabin ... Read More
This is the second time we have travelled on Celebrity Solstice, and again, we had a faultless experience. We travelled with another couple, so we experienced both the suite and a balcony cabin. Accommodation: The balcony cabin was big enough, with enough storage space for everything, the bathroom was compact but storage space was good. Everything in the cabin was pristinely clean and well maintained. The suite was excellent, spacious, well maintained and better than the suites we stayed in on 2 other cruise lines last year. Food: We could not fault any of the food, we ate in the buffet and found there to be an excellent selection of various cuisines. We went there a few times as there was a great variety, and we enjoyed everything we ate. Breakfast can be very busy, also lunch, choose your times and there won't be an issue. Again, compared to the other 2 cruise lines we travelled with last year there was no comparison, the other cruise line buffets we ate at were dreadful and we simply couldn't eat there. Interesting to read other reviews where people complain of the food on the Solstice, not sure if they were even on the same ship. Sushi on five was great, we tried a lot of things on the menu and really enjoyed everything we ate. The ramen noodles were the only thing that we found not to be outstanding, however the broth was delicious. Murano is our favourite, and we went there twice, the food is excellent, the ambience and the wait staff there are also excellent. Petit Chef is a new concept which you really have to experience to understand it. It is a set menu with the whole table being animated, and an interactive dinner experience. We all loved it and were pleased we went. Food was also excellent. Crew: Everyone on board was fantastic, nothing was a problem and everyone we encountered was professional, friendly and efficient. Shore excursions: We did our own thing; however, the tendering was extremely efficient and again we were very impressed. The ship: Beautifully maintained, everything is kept looking good, we were surprised as other reviews differed in this respect. Not sure what people are expecting, but we found it excellent. Our friends had not been on a cruise before and loved everything about the ship, service, food etc. We were discussing on our last night what faults we could find, and there were none. There are loads of places to hang out, we spent a lot of our time on the lawn club. Yes, this is real grass on the top deck, lovely to sit on, watch movies, have a drink and just relax. The shows we went to were great, the comedian, the illusionist and the show on the last night was fantastic. This is a well-oiled machine, and anyone with complaints I would seriously wonder what the issue is. We did meet one guy on the cruise who didn't enjoy it, because another passenger didn't greet him in the lift. Wondering if people bring their own issues with them and take it out on the cruise line. Comparing the experience we had with some of the reviews, doesn't corelate at all. As previous, we travelled with 2 other cruise lines last year, been on 3 Celebrity cruises, and would not cruise again with anyone else, as nothing is comparable. The food, the suites, the service, everything is outstanding with Celebrity and the Solstice is a beautiful ship. So will we go again? Absolutely! Read Less
Sail Date January 2020
We are a couple who has been cruising since 1984 on various lines but mostly Celebrity. Our first sailing (that my husband didn’t want to try) was a prize I won for a real estate sales contest. We went and were immediately addicted ... Read More
We are a couple who has been cruising since 1984 on various lines but mostly Celebrity. Our first sailing (that my husband didn’t want to try) was a prize I won for a real estate sales contest. We went and were immediately addicted even though weather was rainy and the ship was basic. There is lots of talk on these boards about reduced amenities and lowering of standards and l’ll give my 2 cents here. We found the Equinox beautiful, a good value and would sail on her again in a second (we have sailed Equinox previously). This sailing was my husband and I in a Concierge cabin on the 10th floor and our adult son down the hall as a single in an inside. Embarkation was a breeze with our express pass —there was no need to wait on line and stand at the desk while a picture is taken and cards are printed. Picture is taken a you approach the ship in the terminal by Celebrity personnel. We got onboard at 11:30. We had the Concierge embarkation lunch after grabbing our keycards and dropping our carryons in the cabins (our cabins were ready). It was good and so nice not to have to brave the buffet crowd. Equinox looks wonderful with the blue paint job and the public rooms redone with new carpet, etc. Our cabin had new carpet and drapes & linens and recovered couch, all very pretty. The rest of the room was not redone and the stone counter was cracked/broken on one side. The balcony furniture was minus the footstool and had a little table —. not as comfortable but not a big deal. We put a towel on the table and used it as a footstool. My son liked his cabin with 3 chairs and it was in good shape except one day he had trouble with the a/c not working — it was eventually fixed within a few hours. We had room service breakfasts a few days— prompt with the Concierge expanded menu— good coffee, French toast, fried eggs, corned beef hash, pastry, yogurt, oatmeal (not on the same day lol) and our son loved the buffet. The eggs Benedict in the dining room were divine — something we do once per cruise. Lunch was in Dining room or Oceanview or once at Mast grill. There were so many choices and the food was very good. The best thing I had at the buffet was spanakopita and the pizza Dinner was Main Dining and one night in Tuscan Grille. Tuscan was great with the best filet I’ve ever had. Our server got the recipe from the chef — I wish I had gotten the tiramisu recipe. My husband and son ate the Branzino fish and we shared an antipasto and had 1/2 portions of pasta. Seriously good. The Main Dining good and service was delicious too with great service from Leandro and Asst J. We had beef, fish, lamb and wonderful desserts. The vegetable portions are small fresh and al dente which we liked but there is soup and salad or you can size up. One night, really 2 nights we added an extra entree to share. There was a comedy show, lots of music and full moon and Motown parties, movies, DJ and activities— there just wasn’t enough time to get it all in & put my feet up on the balcony too. What I would change if I could was the venues. Too many events including Captains Club event with Captain Tasos were held in the atrium/lobby People standing around the railing or on the sides of the dance floor instead of a comfortable venue like the sky lounge or theater. We especially enjoyed the singer Hannah Goodwin with musicians including good horn players from the band. The casino had some fun new slot machines — fun because they actually let you win a bit before they take all your money or a little of our money in our case. A standout fun time was our Key West sailaway party on the helipad with drinks. The first time invitation for us and the view was incredible. The horn scared the you-know-what out of us lol. We were in Cozumel before and this time a ship excursion to Mayan ruins and beach break was so good with Luz, our informative guide. In Key West our glass bottom boat ship excursion as cancelled because of the wind, so we walked around, stopped at the Key West bakery 511 Greene street for delicious Key Lime pie and coffee. A nice time there, & excursion refunded. Didn’t care for the photos done — too rushed. We saw no chair hogs, there was a nice mix of passengers and a lot of people we overheard remarked about the food being especially good. Equinox is a special ship. With good coffee and oh my goodness the donuts at Cafe al Bacio in morning and the Oceanview afternoon teatime blueberry were yummy. So, we live in Florida. There were some perks with our booking, there is free laundry and some other Elite perks and the price was lower than other lines for similar sailing believe it or not. We had a great time, did something or nothing— the crew and staff had great attitudes and the ship is in great shape. I didn’t have anything important to complain about which is unusual for me (joke). Oh, just one thing I would change. I do not like the large pump containers in the shower. I believe (I’m trying to put this delicately) when I’m in the shower the personal products I use should be kept personal. Maybe I’m too subtle but you get the point. I don’t know whether this was done for economical or environmental reasons. I would bring my own, especially body wash next time. Disembarkation was painless. Oh, my husband did have a 3-block walk here also on embarkation not finding the shuttle from the terminal to the parking garage. The porters are helpful. We did have a customs inspection the day before disembarkation where the customs people boarded in the morning and we lined up to have our documents looked at. It wasn’t fun at 7am but it went fast and was handled efficiently. Looking forward to our next sailing. Read Less
Sail Date January 2020
This was our third cruise on Edge not counting a 2 day Charity cruise in November ‘18 and stayed in an S1 cabin starboard side. The cruise was great but started off with 3 days of very rough seas, thank you Bonine.  We really ... Read More
This was our third cruise on Edge not counting a 2 day Charity cruise in November ‘18 and stayed in an S1 cabin starboard side. The cruise was great but started off with 3 days of very rough seas, thank you Bonine.  We really had fun eating on this cruise.  Our favorite restaurant was Eden where every course was excellent.  Dinner at Fine Cut, Prime Rib, was the best we’ve had at this venue (third time was a charm).  Raw on 5 got our business twice for dinner.  For lunch we ate 3 times in Le Grand Bistro, twice at the Retreat Bar and a couple in Luminae.  At LGB the onion soup and lobster bisque were really good.  Also the lamp chops, Coq au Vin and, according to DH, the burger were all excellent.  The desserts were also wonderful with the Floating Island coming in first place. We only took in two shows, Mirage at the Club and Eden.  Mirage was very entertaining and Eden and the Edenites continue to be kooky.  The musical acts on board were enjoyable.  Captain Kate’s q & a was a hoot, what a wonderful personality she has.  As we departed on Sunday she was there in the terminal thanking everyone for sailing on the Edge and wishing us all a safe journey home. We loved hanging out on the Eden ramp every morning after breakfast and catching the late night entertainer (10:15 and/or 11:15) in this spot. One thing not to miss in Eden are the brownies at lunch in the Cafe.  Finally, we loved the layout of our cabin.  If booking another Sky Suite on the E Class we would definitely book one with the bed facing the veranda.  The room was very spacious, had plenty of storage room and a very nice bathroom. Read Less
Sail Date December 2019
It was our first cruise on Celebrity but our 12th cruise overall. The main reason why we chose Celebrity was because we wanted to experience a cruise line marketing itself as “one notch above” but still being affordable. Also, we ... Read More
It was our first cruise on Celebrity but our 12th cruise overall. The main reason why we chose Celebrity was because we wanted to experience a cruise line marketing itself as “one notch above” but still being affordable. Also, we have cruised twice in the past on the holidays and it has been very fun. With these considerations, the experience was very good but not enough to warrant five stars based on expectations. The ship itself is great. O complains there. Cabins are within the norm. Nothing particularly out of the ordinary on the positive or negative side. Food was perhaps a couple of steps above what we have experienced in other cruises. Kudos for the specialty restaurants. Qusine is a must (although expensive) and Sushi on 5 was the best food by far. The activities are quite on line with other cruise lines and could not really find any major pros or cons to mention. The excursions were also in line with the industry. There are three specific points that support the 4 star ranking I am giving: First, the service personnel (with a few exceptions) doesn’t give you that warm feeling that you see in other cruise lines. People in the buffet serving the food, bartenders, etc., are “just there”. They are doing their jobs but it is far from the genuine interest in you that I have seen in other cruise lines. That does nos translate into bad service (although in a couple of situations it did) but it is not what Celebrity markets. The second was the highly annoying up selling of the beverage packages (especially in the first two days) reaching the level of harassment. After the first two or three times I was approached in common areas of the vessel in the first hour or so on board, I started counting. At the end of the second day, an astonishing 27 people (!) had approached me to sell me the beverage package. I am not sure in what universe that is even remotely acceptable. That was my first impression. Lastly, we had an issue with one of the excursions (pre-cruise) and the phone support was so useless we decided to just cancel. We were willing to work it out but it was completely impossible to get someone rational on the phone. Overall, we will definitely cruise with Celebrity again, but based on our expectations, it wasn’t a 5-star experience. Read Less
Sail Date December 2019
Celebrity does a really good job. It runs a wonderful ship. For instance, we disembarked in every port by 8 a.m. and no one had to re-board until 5 p.m. - and sometimes later. Everything ran on time and everything worked like it was ... Read More
Celebrity does a really good job. It runs a wonderful ship. For instance, we disembarked in every port by 8 a.m. and no one had to re-board until 5 p.m. - and sometimes later. Everything ran on time and everything worked like it was supposed to. There was a Norwegian ship in St. Kitts that had supposedly lost a generator. For some strange reason, that justified making the ship sail more slowly and which in turn cut down on those guests' port time. Also, they said their cabins were warm. I have heard many stories like that related to Carnival and Norwegian ships. I have never experienced or heard about anything like that on Celebrity ships. Another plus to this cruise is that cruising from San Juan is a great way to go for travelers to the windward and leeward islands in the eastern Caribbean. Embarkation The pier used by Celebrity in San Juan (the Pan-American pier) offers and especially accessible and quick boarding process. While the facilities are not as new as those in Miami or Fort Lauderdale, the boarding experience is much better. Ship Experiences Food and Dining 5 out of 5 The quality of the food in the main dining room was quite good. It is improved from my experience last year on the Celebrity Reflection. However, the older design of the Summit’s Ocean View Café is not as good. It’s overall smaller but the food is spread out over a much larger area. The specialty dining continues to be very good. Onboard Activities Celebrity has fewer enrichment activities for adults than I would like. Also, for teens older than 17 years (Celebrity offers this group its X-Club), there are very few organized activities even though this New Year's sailing had a fair number of 18 to 25-year-olds on board. Entertainment Very good. The Celebrity singers and dancers were better than last year. The musicians were especially good. However, the visiting performers were not quite as strong as my Celebrity Reflection cruise last year. Service and Staff Absolutely wonderful staff. Celebrity always shines in this area but the staff on the Celebrity Summit is especially good. Since it's one of Celebrity's older ships, it's the opposite of what I thought I would see. I expected a good staff but thought the best and most experienced staff would be on Celebrity's newer and bigger ships. Apparently, that's not how things work at Celebrity. Ship Quality Extremely clean with a very modern and fresh feel. Since the Summit is almost 20 years old, the ship’s condition was the biggest surprise to me. Also, the Summit is very well-maintained. I never once came across anything that did not work properly and never once saw an out-of-order sign. Read Less
Sail Date December 2019
NYE Cruise for a large family group of 14 to 89 year olds. I have cruised with Celebrity twice before and recently did the RCCL Symphony. Embarkation was an issue. Those that showed up to port early had an hour plus long delay getting ... Read More
NYE Cruise for a large family group of 14 to 89 year olds. I have cruised with Celebrity twice before and recently did the RCCL Symphony. Embarkation was an issue. Those that showed up to port early had an hour plus long delay getting to the port. We got there an hour an a half before sailing and most greeters were packing it in so although there were few people in line it took quite a bit. Then Celebrity claimed that it had not received some docs they needed from me that I had emailed 4 days before and they did not have a copier handy to make copies so the lady had to trek to the office, etc, etc, about 45 minutes to check in although we did online check in. Pros Love the ship, it is really nice, the recent up grades show, it does not look like a 10 year old ship at all. Many craft beers to choose from and top shelf scotch and rum, really premium stuff like Macallan, JW Gold, Blue, etc. Many common areas to unwind and lounge Cabins are comfortable Coffee bar is great Cons Food in the MDR and lunch buffet is pretty meh (pizza, burgers and the Indian food are the exception) Service is very spotty, you can't get anyone to take a drink order at Breakfast, can't keep your water glass full at dinner, you ask for a drink and they are missing an ingredient they make no effort to find it. There are things that defy explanation. We ordered two different wines the first day and they told us that they didn't have either one, they tried to push their private label cab which is a pretty crappy $25 cab that they sell for $105. The second day they found one bottle of one of the wines, but they didn't open the wine until half way through dinner, the sommelier apologized, said he had to take care of 75 tables by himself. I was upset, couldn't get the wine I wanted and now was getting bad service. The sommelier came back and told me he had found the original wine that I wanted, 4 bottles he said, over the week a total of 13 bottles materialized which we bought..how does that happen?? Another time the very premium bottle of Rum we were drinking (which was always hidden from view in every bar (???)) tasted different....this is a rum that we drink all the time so we know exactly how it taste..what is that about? For the younger demographic (15 to 23) there is not much to do, music peaks at late 1990s vintage. Still, I enjoyed it more than the Symphony, it's more intimate and more upscale and next time I would just do exclusively specialty dining (tried to here but they couldn't accommodate the large group in short notice) Read Less
Sail Date December 2019
My stay on the Celebrity Reflection was absolutely wonderful. From the remarkable staff and the marvelous entertainment to the magnificent rooms, the Reflection was anything but a disappointment. I highly recommend this ship if you are ... Read More
My stay on the Celebrity Reflection was absolutely wonderful. From the remarkable staff and the marvelous entertainment to the magnificent rooms, the Reflection was anything but a disappointment. I highly recommend this ship if you are looking for a nice family getaway. I loved how it felt like all of the passengers were a part of one big family. At every single one of the entertainment shows, they placed a ton of emphasis on getting everyone involved, and this allowed for everybody to connect with each other. Furthermore, the cruise director Guiseppi was phenomenal. He was very funny and approachable. He made the trip enjoyable. The ports that we visited were not the greatest, but if you are with your family it can be fun if you visit the beaches in St. Marteen or St. Thomas. Also, the food on this ship was delicious . I recommend going to the Opus dining room for every meal and requesting Horace and Nina if possible. The waiters and waitresses were all nice and did a great job at meeting all of my family's demands. I am very happy that I chose this cruise line to enjoy the holidays and be with my family. Read Less
Sail Date December 2019
We sailed on this cruise as a family Christmas cruise, the ship is far from being in prestige condition, well due in of a refurbishment our balcony chairs had chips of paint missing one of the chairs the blot came out the little table has ... Read More
We sailed on this cruise as a family Christmas cruise, the ship is far from being in prestige condition, well due in of a refurbishment our balcony chairs had chips of paint missing one of the chairs the blot came out the little table has not seen a coat of varnish in years. All around the pool area they have only got sun lounges no tables and chairs even in the shaded areas the only tables and chairs were for smokers.The bar staff were rude and some of the waiters didn't want to know you especially in the Sky lounge. The chefs in the carvery at the buffet were more interested in talking then serving. The cabins were clean and well kept generally the staff were friendly and pleasant. We've sailed with Celebrity twice before in Europe and the standard has certainly slipped the food is still good but it used to be so much better, the speciality restaurants are way too expensive. Embarkment was excellent as was disembarkment. Entertainment was very good we enjoyed the shows and bands there could have been more band music played around pool area and also no poolside BBQ go figure first cruise ship we've been on with no Bbq special event they did have bbq dinners at the other pool at a charge off course. Read Less
Sail Date December 2019
We sailed onboard the Solstice to New Zealand form Sydney. Wow what a cruise! It really is for all ages and plenty of things to do for everyone. On the ship itself there was no fault I found, the staff were excellent and the restaurants ... Read More
We sailed onboard the Solstice to New Zealand form Sydney. Wow what a cruise! It really is for all ages and plenty of things to do for everyone. On the ship itself there was no fault I found, the staff were excellent and the restaurants were amazing. We had Christmas Dinner at Tuscan Grille and NYE dinner at Murano. If you get a chance, I would highly suggest going to the specialty restaurants, they were really top-notch quality. Our cabin was a Ocean-View stateroom, however I bid for a Balcony Stateroom and received the upgrade. Travelling with my family, we got to explore such beautiful sights of New Zealand, and we thoroughly enjoyed Celebrity. The entertainment was phenomenal, being a dancer for 17 years, I loved the shows in the theatre, and I would highly recommend anyone to go see, even if you are not one to go to a musical, anyone will love it. I guarantee it! We did only one shore excursion which was the Dunedin Castle Experience where we ate Haggis and drank Whisky - Very entertaining, you have to go, its a must! Well done Celebrity for the amazing trip of a lifetime. Read Less
Sail Date December 2019
Fist time on Celebrity Cruises, but probably the last time since we were not happy with the entertainment and activities on the ship (boring for couple age 50+ with son 20): GOOD: Excellent: embarkation and disembarkation Nice: ... Read More
Fist time on Celebrity Cruises, but probably the last time since we were not happy with the entertainment and activities on the ship (boring for couple age 50+ with son 20): GOOD: Excellent: embarkation and disembarkation Nice: cabins with infinitive veranda Very clean new ship Good food, excellent coffee Ports and Shore excursion organized well IMPROVEMT REQUIRED: Entertainment - more live music, little entertainment for young generation - 18+, I did not feel Christmas on the ship (except seeing Christmas Trees) Sports Activities - very little (no zip lining, tubes) instead we had 2 ping pong tables with lineup- not like at NCL Shows - are very similar daily (acrobatics or singers) Restaurants - missing live music, no restaurant open all day (we are not buffet people) Service - improvement required, staff not putting enough energy since they are not weighted by customers on daily basis (not cards to score the service). To change sitting in the restaurant we were sent to 4 different people. Aqua area with Adults Swimming smells Chlorine since is closed area Ship is beautiful to admire and relax but it is not very practical to have a party and sport activities Read Less
Sail Date December 2019
Have sailed Summit several times before (as well as other ships in Celebrity fleet, and also in RC and Disney ones). Celebrity continues to draw us to her because of the emphasis on quality people, places and experiences. It is ... Read More
Have sailed Summit several times before (as well as other ships in Celebrity fleet, and also in RC and Disney ones). Celebrity continues to draw us to her because of the emphasis on quality people, places and experiences. It is interesting to watch the progression of cruising, and this particular line, over time... what remains the same is the emphasis on strong service, cleanliness, and overall classic elegance. Ship: post-Revolution it has a particular design aesthetic now... perhaps not everyone's cup of tea, but certainly not bold enough to be objectionable or in any way distasteful. We miss the wood paneling of Michael's Pub (now the more glossy-white Retreat Lounge), and miss the piano in our room (now there is a modern Aarnio-style "ball" chair), but, overall, the design changes are more subtle, promoting light and a general refresh in places like the Casino. Our cabin, Penthouse 6148, was divine. For those who don't know, it is this class of ship on Celebrity - the M-class - that has the penthouse of all penthouses, with a glorious wrap-around deck (we had seating for ~28 persons on the deck), amazing square footage and storage throughout the cabin, and a very useful butler's pantry with full-size fridge. Closets were everywhere and the suite is tastefully and comfortably appointed. The Retreat Sundeck is a bit of a miss to us, frankly. First, with the Penthouse Suite veranda being what it is, not sure there's much luring us to climb the stairs to the Retreat. Second, I heard that the drinks there are not complimentary to suite passengers... you need to have the premium package to partake. Now that seems silly to us... drinks down in the Retreat Lounge are complimentary to all who have access there, but outside you need the package?? That seems to be a disconnect. The food offerings are limited in range and hours offered. The whole space seemed just "off"to a small degree. As PH suite guests, we had unlimited specialty dining and went to our preferred venue, Tuscan Grill, every other night. Service and food were simply superb... best ever. Our preferences were remembered and anticipated each subsequent visit. The steaks and other dishes were exceptionally well done (and we know from the best steakhouses). We appreciated having access to the wine list of every specialty dining restaurant and would recommend Celebrity compile a master list for customers who may want an easy reference to all the bottles available on board, as going from one menu to another is a bit cumbersome. Overall, Tuscan was exceptional and remarkable in the level of consistency it held throughout the sailing. We find the offerings in Luminae to be ambitious... perhaps too ambitious, as they do not consistently hit the mark. Therefore, we appreciate being able to order off the Main Dining Room menu if the Luminae menu isn't "speaking" to us on the given night. The fact one cannot do that on the Edge-class ships is something we think about as we consider future sailings. We found Luminae to be limited for our tastes. Where we were actually disappointed was in Qsine, which is now offering Le Petit Chef. This is memorable, perhaps, but certainly not a repeatable, experience. Projections onto your plate may be entertaining, but if not backed up by emplary food, not sure how entertaining those films on the table wind up being... and the food was simply mediocre to poor. The steak frites beef was shoe leather, even when ordered medium rare. The frites were dark brown, very over done. Just not good. There were just 18 people in a dining room that could hold far more than twice that... so we wonder how sustainable the event will wind up being. Sushi on 5, when we went, had a wait and we wonder if moving spaces or otherwise re-imagining the concept in the Qsine space may be in order. Ultimately, the food needs to be better, as it did not come close in quality to other venues. Sushi on 5 excelled with tastes, flavors and offerings... but here was the only place on board where service was lacking. Orders were filled disjointedly, it was hard to "hail" a server for assistance, and drinks and food came slow. We ordered room service twice, once a Christmas Morning brunch on that back deck delivered by our butler, Anu, which was lovely, and a second time a late lunch after returning from a shore excursion. Food was good both times. Had gelato from Bistro on 5... found it rather bland and not rich and flavorful as one would expect gelato to be. We enjoyed roulette at the Casino several evenings. Completely a game of chance, of course, and no different from a slot machine that way, but afforded us the opportunity to laugh and socialize with passengers and casino staff. All were friendly and professional. Drink service was not particularly forthcoming, however, but that was not a problem. Martini Bar was also a regular stop. Bartenders were very focused on making drinks (they were exceptionally good there), less so putting on a show... so that's a slight difference from other sailings. By last couple of days of cruise it was surprising to hear they were running short on glasses... I was getting my cosmopolitan served to me in a wine glass... peculiar and not particularly great in that vessel. Oceanview offered many options for breakfast and lunch. Things were neat and well maintained there, providing a conducive space for a casual bite to eat. We traveled with our 17 year old son. What an interesting thing it is to have seen him progress through the children's programming on Celebrity from his first cruise over 10 years ago! He thoroughly enjoyed his time with the older teens and, indeed, they have been socializing since the cruise ended via social media and their ever-present phones. He is reticent to sail again on Celebrity, as he cannot fathom how we will meet up with fellow college-aged passengers going forward without the teen club at least structuring that first meet and greet for them. Get on that, Celebrity... a College Student introduction on the first night or so sounds like it may be in order, lol! My son wanted to maintain his fitness while on the sailing (he's a varsity athlete in his high school and his conditioning matters to him). He asked for 3 50-minute personal training sessions in the Fitness Center. He enjoyed working with Adrian and keeping the push going, even while at sea. While Captains Club Elite Plus members, we did not avail ourselves of anything by way of their perks or events, save the heliport sailaway from Curacao. That was windy, but great fun. The captain even waved from the bridge to all of us gathered there. My husband had to briefly use the medical facility because of a difficulty with his ear. He remarked at how professional and thorough things were there. The teen son and his group of newly found friends actually took in 3 of the shows. My husband and I think they were being ironic, but, lo and behold, they actually enjoyed themselves and gave the shows strong reviews. We were sorry there was no comedian on this sailing. In general, we found the cruise director and social director a bit too frenzied and silly for our tastes. We are young 50 year olds, but even though Latin themselves, regularly making fun of their ethnicity with stereotypical, self-depreciating ethnic jokes (such as "Mexican Word of the Day") is not what we consider appropriate humor for a major employee on a mass market cruise line.. and it was repeatedly done by the Cruise Director and Social Activities Director. But we well may be counter cultural in that regard. As this was a "Christmas" sailing, there were interesting activities during the week: Senior Officers caroling in the main foyer, a Christmas-themed show, gingerbread decorations going up the main staircase and the random tree around the ship, Mass and, too, a non-denominational Christmas service, a decorated and lit 6-ft tree in our suite, and, as Hanukkah also began during the week, there was the lighting of a giant menorah in the main atrium each night, led by a rabbi. Alexandra, the bartender in the Retreat Lounge, was exceptional at connecting in a personable, fun way with all different kinds of people. She helped make the week memorable. Bahrin, our waiter in Tuscan, was remarkable in his respectful, professional service. We felt luck to have him take care of us there each visit. And our stateroom attendant Haji quietly but exceedingly effectively kept the stateroom spotless and comfortable according to our wishes - he was the best we ever had. We appreciated the requested snacks butler Anu placed in the fridge in the butler's pantry, and he joined us in admiring the monogrammed Frette Retreat robes that were ours to take home. These people made our one week with them very special, and we were thankful to them for that. This itinerary featured Bonaire, an island new to us. We arranged for a private golf cart rental on that island to see it all and we were glad we did... it was fantastic fun! And what an amazing island... so intriguing and so much nature to see and appreciate. We walked around Aruba and Curacao, preferring to be on our own on those two islands, as we had been there before. In St. Kitts, we took a catamaran ride... fun, but nothing special. Embarkation - relatively easy. We arrived right before 1pm by cab from the airport and were on the ship by 1:10. Penthouse suite guests are personally escorted right on board directly to the Retreat Lounge. Rooms were open at 1:30pm. Disembarkation - a bit confusing. We were limited in terms of what we could eat or drink - even in the Retreat. This had not been the case on other sailings, as we were able to access food and drink a bit later. Made for a rather tedious wait for disembarking, as, with a 1:40 flight, we were not in a hurry to leave the ship and wait at the airport. So we were in the final group to leave the ship from Retreat, right around 10:15. Once beyond the Celebrity world, cabs are the typical mishmash there at the port, with everyone so much as looking at you putting their hand out for a tip (makes you long to get back on the ship!). San Juan airport continues to have its struggles... the Priority Pass lounge is overcrowded, dirty, skimpy offerings... but that's true of the whole airport, really. We were surveyed about it 5-6 years ago... not a thing has changed. Bathrooms were very dirty... waiting areas crammed... it is a brutal way to end one's vacation. But end it we must. We had never done a holiday sailing before, and our family agreed it was a lovely experience and one we would consider again. Celebrity does it well. There were two holiday chic nights - one on Christmas Eve and the other on Christmas Day - in addition to the other Chic night on the first sea day. Lots of fun and festive attire all around the ship making things merry and bright. Great to see the passengers embrace the holly and the jolly. The M-class Penthouse Suite is a spoiler. Yes, it is worth it. We appreciate the size and layout of this class of ship, and that wrap-around stateroom, and the exceptional services and "perks" that come with it, are outstanding. Unlimited laundry, premium bev packages for all, unlimited internet, unlimited specialty dining, and much more. It makes the vacation a true vacation. More outstanding, still, is that after all these years - from our first Celebrity Century sailing back in 1998 - to now, the hallmarks of high, personable, professional service, impressive cleanliness, and tasteful classiness are still there. They keep us returning... Read Less
Sail Date December 2019
After 12-15 cruises on various lines, we tried a Celebrity Cruise as a nicer ship from the Royal Caribbean ships. While scheduled for a makeover next year, the ship really needs it. cabins were worn and tired and in need of some better ... Read More
After 12-15 cruises on various lines, we tried a Celebrity Cruise as a nicer ship from the Royal Caribbean ships. While scheduled for a makeover next year, the ship really needs it. cabins were worn and tired and in need of some better housekeeping. My biggest complaint was the entertainment. Having been so impressed on other ships, especially on Royal Caribbean, we were looking forward to the shows and other entertainment on this ship. The website is so intriguing with a lot of variety and options. The 2 major shows were adequate, nothing special, but the rest was just awful. Excited to hear a Neil Diamond tribute singer, either he was drunk or unprepared or something else. It was a joke, with audience members making comments during and after the show. In fact it was the talk of the entire ship with the late show already hearing the comments from the earlier show. I cant believe that the cruise director allowed this show to go on. The website also shows pop up shows in the atrium that looked fun- none occurred. I could continue but let me summarize that the entertainment was far below expectations and a major let down. They also need to train the dining room staff on how to manage reservations, especially if you have a large group. Otherwise, expect to sit in the back corner of the dining room. I would not recommend this ship at this date. Read Less
Sail Date December 2019
This is a review of a family Christmas trip to a bucket list location, the Galapagos Islands of Ecuador. My family consists of me and my wife, Maryanne and my adult daughter Lindsay. It is no co-incidence that she was with us as she holds ... Read More
This is a review of a family Christmas trip to a bucket list location, the Galapagos Islands of Ecuador. My family consists of me and my wife, Maryanne and my adult daughter Lindsay. It is no co-incidence that she was with us as she holds a PhD in Marine Biology and she would not have let us forget it if we went without her. Quick Summation: Although expensive, it was a great experience, The Flora is great and Celebrity did a superb job from start to finish. The whole experience was 5/5-stars. Now the details. Ship: Both the Celebrity Flora and the Celebrity Edge were built roughly at the same time and used the same engineering/design concepts. Many, including myself, have commented that Celebrity missed the mark in a few areas on the Edge. I am pleased to report that the Flora is spot-on in design, comfort and amenities. A perfect ship for exploring the Galapagos. All rooms are categorized as suites so even the cheapest room is large and sunny with a great bathroom. Entry level suites are like a sky suite with full balcony. Next level up is the same basic room but with the infinite balcony. It is slightly larger as the balcony space is added back into the room. My daughter had a balcony and we had an Infinite balcony. So clients can have their choice and not scrimp on anything. Plenty of storage, beautiful views and a nice roomy walk-in shower. Some cruise critic reviews comment about water on the floor from the shower but we did not see that. Yes, there is a window from the bathroom into the main cabin but the design is such that you can’t really view anything so no issue there. Just very nicely designed and sized cabins. A travel tip would be to bring a night light. I did not see the larger suites but can only assume the are equally beautiful, functional and even more expensive. One negative is that Celebrity only allows two to a cabin. In my case, that meant two cabins to handle the three of us. In talking to staff, it appears that there were no exceptions on our cruise even though there were several family groups of 3 or more on the cruise. Capacity is 100 people with crew of 90. Our cruise had 95 passengers. Very close to a 1:1 crew-passenger ratio. Cruise demographics on our cruise was a nice mix of younger/older/North American and Asian and several families from South Africa. I would guess about 5/6 guests between 15-21. Average age was probably 50-60. Public areas consist of the top outer deck that featured an outside grill for lunch/dinner. Deck four featured the main dining room and lounge area. This reminded me of the usual river cruise set-up where you meet before dinner in the lounge for cocktails, discuss the next day’s actives and adjourn for dinner after. Entertainment was sparce but not missed. Usually live music outside for lunch. Inside at the lounge pre-dinner and last night in the main dinning room. All quite pleasant. Celebrity tried to hold some activities after dinner (Silent disco was the most successful) but to be honest everyone was so tired from the day’s activities it was usually off to bed after dinner. Food was not your usual American menu which made the trip even more special. Celebrity and Ecuador make a point that most things are locally sourced. So menu options where high in seafood content. Lobster tails were available anytime as well as fresh fish, shrimp and local beef/chicken. Cerveche was something new to me and it was quite good. Most if not all of the wait staff are Ecuatorian and go out of there way to provide good service. The Matdre’d was exceptional and tried to fulfill your every want. Special food requests were meet with a smile and usually fulfilled quickly. All in all the food/dining room/lounge and entertainment felt like a fine country club. There is NO cellular service in the Galapagos but you do have fairly good wifi on the ship. So you can stay connected to the outside world if you desire. The Flora never docks and never anchors. The Captain explained that the next actual docking will be in two years in Panama for Dry Dock and the ship uses a GPS dynamic position system instead of an anchor. They plug location in the computer and GPS/Thrusters and Azipods take over keeping the ship on location. Just amazing and no anchoring is great for the Coral. The Galapagos Experience: I and my family truly did not know what to expect and where nervous that maybe I was too old to enjoy it. I am pleased to say that all went well and that I feel in hindsight that I experienced most everything that was offered and would rate the whole experience great. It will live in memory for a long time. I would recommend to guests to do the 10-day Celebrity Package. Sometimes they offer this with air credits thru Choice-air which when they do that is a great time to book as Celebrity has you covered from start to finish. We arrive in Quito on American from Miami at 10:30PM. After getting luggage we were quickly greeted by a Celebrity host who guided us to a bus that took us to the JW Marriott (About 45 minutes from the airport). Quito airport is new and modern and the JW Marriott is top shelf. We had a nice two room suite to collapse in when we arrive. The next day we went on a tour of Quito and the equator including lunch and dinner. A nice full day to see a city of 3-million people who live at 9,000 feet. Pretty amazing. Language is English/Spanish and currency is the US$. Next morning you take a charter flight to Galapagos arriving about noon. You get on a bus, go down a small beat-up road to a dock area. It is there you meet your Ecudorian Naturalist and learn about your new best friend the Celebrity Zodiac Tender. These zodiacs are like none that you have ever seen. They hold about 12/14 people and have pneumatic ramp/stairs in the bow to make getting on/off easy. For all those wondering if the can handle the tenders the answer is yes. Next we head off to the amazing boat that I described above. The routine is you pick your tours the night before for the next day. There is usually a morning set, an afternoon set and a snorkel option. Yes, can do all three if you are up for it. My daughter often did that. I did a morning walk or snorkel and an afternoon tender ride and felt it a full day. OH to be young again. So guests can choose just how much they want to do. The easiest is the afternoon tender ride. You just get in the tender and drive around with friends and a guide and see nature. If you did nothing else but that for the trip, you would see about 90% of what Galapagos is about. What is Galapagos about? It is seeing nature in an unspoiled environment as it was 100’s of years ago. From sharks to whales, dolphins to manta rays, penguins to giant tortises. Sea lions as well as unusual birds such a Boobys, both red-footed and blue-footed. Crabs, pelicans and Coumarants are abundant as well as various unspoiled geological landscapes. Each taken by itself you can see in a zoo or in the back yard or the US Park System, but all together in one place surrounded by beautiful water and a luxury floating hotel guided by knowledgeable guides, That is the Galapagos experience. After a week, you repeat the process back to Quito arriving back at the Marriott around 4PM. Celebrity hosts a nice farewell dinner in the hotel Steakhouse complete with some great live entertainment. A first class way to end a first class trip. Some went on to Machu Pichou (Another Bucket List item yet to come) while we returned home for the Holidays the next day. So don't hesitate as this is amazing from start to finish! Read Less
Sail Date December 2019
My son and I took the Celebrity Cruise to Southeast Asia on Dec 7th. I would like to share my horrible experience with everyone, hoping it will not happen to anyone anymore. After I came back, I literally had nightmares about ... Read More
My son and I took the Celebrity Cruise to Southeast Asia on Dec 7th. I would like to share my horrible experience with everyone, hoping it will not happen to anyone anymore. After I came back, I literally had nightmares about Celebrity's deceptive behavior and dishonest business practices. Excursions All of my friends who took cruises to Southeast Asia from other cruise ship companies informed me that I did not need to schedule any tours in advance because there would be plenty of taxis  and tour buses at the port looking for business and they would be happy to drive anyone to their destination. Therefore, I did not book any tours in advance. After we got on the ship, they kept announcing everyday that there were not going to be any taxis or tour buses at any of the ports we stopped at, so we would be stuck on the ship if we did not book any excursions with them. After hearing this alarming announcement, a lot of people  started to schedule an excursion. Though, we found out it was not true and there were in fact plenty of taxis and tour buses waiting for us at each port. Luckily, we overheard this information from some other guests who signed up for an excursion which they scheduled through Trip Advisor's recommendation to Ho Chi Minh City , Bangkok and Pattaya and we later joined the same tour and we were very happy with those tour companies' service. A lot of people on our cruise were not happy with  their shore excursions from Celebrity because they were charged five times more than if they were to plan their own excursion and they went to fewer places. Since, I did not find any guests who already booked a tour at the Chiang Mai port, so afterward I was scared by their announcement in the morning. I rushed to purchase an excursion because I did not want to be stuck on the ship for the whole day. I had originally wanted to visit Da Nang or Hue, but the bus had already left . For that reason, I paid $69.00 to book the tour" Hoi Ann on our own". Unfortunately, we missed the bus, and the check-in lady said that we could not get refund, but she could book another tour for us since we missed the last bus even though we did not want to go to that place, and I did not want to waste $69, so we got on that bus with another couple who also missed the original bus. The only activities we did from that tour was to take a 15 minutes cable car ride to a small village to eat a self-paid buffet. After I came back, the other guests told me that they wanted to take a risk to walk out from the port even they heard that threatening announcement again. After they walked one minute from the port, they found a lot of tour buses there. The bus they took even came with a tour guide, which took them( five people) to the two main cities, where I had intended to go for that day and each person was only charged $30. I felt horrible that I missed the chance to visit the two main cities which I wanted to go to just because I fell for celebrity’s misleading announcement. Moreover, I found out that instead of charging the tour price we paid of $69, they charged us $159 ( the total price for two of us was $318). I told the shore excursions department that we were not told that tour will cost $159 for each person and we would  be charged the additional difference, otherwise, we would rather give up the $69. We requested that they refund us for the additional charge ($159 - $69 = $90); even though they knew that they did not inform us of any additional charges. Instead, they insisted that we should be charged the full amount of $159 because we agreed to get on that bus.  Afterwards, I argued with them several times, but there was no result, so I almost gave up.The short excursion manager finally agreed to refund the additional charge but with a very unhappy attitude. I don’t think I should have to go through such an unpleasant process in order to get my refund.  Hidden charges for water bottles Another issue I had was with the room service attendant who put two water bottles on our table almost everyday and I did not know that we would be charged for those two water bottles, so I even said thanks to the attendant for providing us two water bottles everyday, but she did not tell us that we would be charged $13.20 for the two water bottles. That was, until I requested the bill from guest relationships on the last day, that I found out that I was charged $13.20 for two water bottles each day. I asked our room service attendant about it. She apologized that she did not tell us that we would be charged for two bottles ( even though we met her everyday and said thanks to her for her kindness by giving us the two water bottles). Then she showed us that there was a small slip against the back of the wall with the itemized prices. We did not see it since the paper was put out of view and we did not bother to look for that paper since we did not plan to drink any wine or coke from the refrigerator. On the last day, even though we read through the list, we could not find the price for the water bottles. We only noticed Evian on the bottom of the list, and we had no clue what Evian meant. Then we suddenly recalled Evian is the brand name of the water company.  Even if we had seen the price slip on the first day,  we would have not realized Evian was the water bottle. Why they did not write “water bottle” on the price list, but wrote “Evian” instead? All in all,  I think Celebrity intentionally meant to mislead us, so we could pay $13.20  for two water bottles each time. I requested the refund because of this deception, but my request was denied. How are people who are not familiar with that brand of water, supposed to know that they were going to be charged for water in their room? In addition, when my son was in the buffet area, a waitress  came by and asked my son if he wanted to order any drinks and my son asked her if he could have water. He asked if it was free; and she said it was. Although, after she brought the water to my son, she presented him with the bill, and he found out the water was in fact not free.  This is unethical and unacceptable business practice. Shortchanged when exchanging currency Upon arriving in Singapore, I exchanged 58.20 USD in cash for 70 Singaporean dollars at the guest relations counter. Instead of counting the money out to us, the representative gave us the money altogether. I trusted that the amount was correct, but right afterwards when I purchased the MRT ticket, I found out that I only had 40 Singaporean dollars. I am willing to let it go and not question it. But to top it all off, I found that they charged my credit card $58.20 for the currency exchange, even though I had already given them the $58.20 USD in cash!( I have the printed summary) They also charged me $70 USD which matched the amount of the Singaporean Dollar I was supposed to get in full. I really could not believe my eyes when I saw I was charged $58.20 and $70 on my credit card after I came home.  Spurious credit card charges Besides that, I also found that they charged many other unknown items to my credit card besides of charging me the total amount from the invoice they emailed to me.  Even though the mandatory daily gratuity was already included in the overall invoice, they charged the gratuity again to my card, thereby double-counting the gratuity. I cannot tolerate people who are deceptive and who only think of themselves and not others. I do not blame the employees personally for their behavior, since I believe they were told by the company to act in such a way. I hope they will not deny that they engaged in these business practices, and in writing this review, I hope others can see this and be forewarned about Celebrity's dishonest behavior. Read Less
Sail Date December 2019
We have been to Bangkok, Viet Nam and Hong Kong before but we wanted a chance to visit Singapore. Celebrity has always been good for us so we decided to use Celebrity for this cruise. It did not start well, as the Hong Kong hotel ... Read More
We have been to Bangkok, Viet Nam and Hong Kong before but we wanted a chance to visit Singapore. Celebrity has always been good for us so we decided to use Celebrity for this cruise. It did not start well, as the Hong Kong hotel provided by Celebrity was close to the HK cruise terminal, but it was located in a very plain neighborhood that was basically a large local area of small store, cafes but nothing very attractive. It was a good 15 minute cab or shuttle to the main shopping areas and luckily the hotel provided a shuttle bus that ran regularly. The hotel itself was very plain but clean. It would be a place for a one-night stay before a cruise but a two-day stay would have been painful. We had a Concierge class cabin that was large and very comfortable. There was plenty of storage space and the bath room was plenty large. The room was very nice and we had plenty of space to spread out our papers, computers, etc. The food on the first two or three days of the cruise in the buffet was good but repetitive. By the fourth day or so more variety was added and things got better. We ate in the Metropolitan about four times for dinner and the staff was wonderful and we want to give Chiang (spelling?) and her crew were terrific and the food was just fine. Entertainment in the main theater was excellent with a very good line up of entertainers and an excellent shipboard musical company of a very good house band and some great dancers and singers. The cruise director, Steve, was the best we have ever had on any ship on our 30+ cruises. There were not enough exercise activities like workout classes although the gym was very nice. There was a port lecturer but perhaps one more would have made things more interesting especially if it was one relating to the local economies, history and biology of the regions we visited. I thought they should have put the main theater to use by running movies in that room rather in a more distant venue. Service was uniformly excellent everywhere from the room stewards, restaurants, passenger services and excursions and things were planned very well for the excursions and pre-excursions and boarding and exiting the ship when on excursions. Read Less
Sail Date December 2019
1) Background Info We chose this cruise for the itinerary and timing as this was a major-milestone birthday celebration. 2) Travel to Port / Embarkation "Our flight out of our originating city was delayed so we missed our ... Read More
1) Background Info We chose this cruise for the itinerary and timing as this was a major-milestone birthday celebration. 2) Travel to Port / Embarkation "Our flight out of our originating city was delayed so we missed our connecting flight. We had pre-arranged and pre-paid for an airport transfer to the cruise port through Celebrity. Since we arrived so late, we missed the last transfer. Therefore, we needed to exchange money to local currency at the airport and take a taxi to the cruise port. That process was easily done and our cab driver did a great job getting us to the cruise port in a very timely manner. We arrived at the cruise port at approximately 11:00 p.m. the evening of the first Hong Kong day. There was virtually no one around the cruise port. The gangway was open 24 hrs and there were folks there to check us in with no problems. Again, since it was so late, we had to take our own luggage through the cruise port and to our cabin (no porters this time of night). The cruise port is quite large, so it was a long trek working our way through the port and finally to our cabin. Since we did miss the airport transfer (which we pre-paid to Celebrity) and had to pay for a taxi ride to port upon our arrival, I notified the front desk of our situation. She verified that we did indeed not use our transfer so she refunded our money for the pre-paid airport transfer. I'm not sure if we were refunded the money because we had booked Celebrity Air and they could see that we missed our connection - hence the missed airport transfer. In any event, I was pleasantly surprised and happy to receive the refund hassle-free." 3) Muster Drill (General Emergency Drill) The Muster Drill (or General Emergency Drill) for our cruise was actually done on the second day we were in Hong Kong.  The drill was as follows:  All Aboard on Sun. 12/8/19 at 5:00 p.m., Muster Drill at 7:30 p.m. and Departure at 8:00 p.m. So no need to worry about missing Drill on day one since it is held on day two. The drill was not held outside and life vests were not required.  We just needed to meet at our Assembly Station as indicated on our stateroom door - which is also listed on the SeaPass cards.   4) Ship Information "The Millennium was recently refurbished, and we were quite pleased with the facelift. The décor was bright and airy and the ship never felt crowded. We could always manage to find space to ourselves somewhere on the ship. We liked the outdoor rooftop movie area. However, during the day it was quite hot there. Later in the day on beautiful days it can be quite lovely. I would like to see more hand sanitizer stations set up around the ship, especially in the back of the Oceanview Cafe. When sitting Aft outside of the Oceanview Cafe, if you want to wash your hands, you have to walk through the Cafe again and to the front of the Cafe. 5) Activities The ship had the typical activities such as pool volleyball, bean bag toss, ping pong, basketball, trivia games, etc. You could do as much or as little as you desired. 6) Service All of the employees were extremely helpful, pleasant and courteous - from our room steward, dining room waiters, Guest Relations, Shorex Desk - everyone was great to work with. On the day of the milestone birthday, we received a bottle of champagne in our cabin from the ship. I thought that was very nice and unexpected." 7) Visas for Vietnam There was a lot of confusion pre-cruise about obtaining a Vietnam Visa. As soon as I got on board, I asked Guest Relations if there was any paperwork that we needed to fill out for Vietnam as we did not have a Vietnam visa. She stated that as long as we weren't spending the night in Vietnam (i.e. for example spending the night in Hanoi) or we weren't leaving the country (i.e. flying over to Cambodia) there was nothing we needed to do - the ship would take care of the paperwork. Since neither of those scenarios applied to us, the ship took care of the paperwork to obtain a Vietnam landing card for us and charged our shipboard account a one-time fee of $6.00 per person. Those folks spending the night off of the ship were charged $28.00 per person - but I'm not sure what process they had to go through. I heard there were a few folks that did the Cambodia trip from our cruise, so most folks didn't spend the night off the ship in Vietnam. 8) Port & Shore Excursions Hong Kong - We took a Celebrity Shorex via motorcoach. We took the tram to Victoria Peak for truly beautiful views of the city, visited the fishing village of Aberdeen for a sampan cruise ride and lastly visited Stanley Market. We still had some Hong Kong dollars from our taxi trip to the cruise port, so we used that for a little souvenir as US dollars aren't widely accepted. At sail away, go to the top decks and just take in the harbor views. Everything is lit up and is really pretty. We were docked at the Kai Tak Cruise Terminals, which is the former runway of the Hong Kong airport. There is a laser light show at 8 p.m. nightly. However, it is located at the foot of the Kowloon Peninsula and is better seen from the Ocean terminal. You won't be able to see much of the laser light show from Kai Tak, but the harbor views are beautiful nonetheless." "Hanoi / Halong Bay Day 1 - We did an all-day Halong Bay Excursion with Authenticasia. We put down a deposit of $25 USD. Dong was our guide and did a great job. He was very knowledgeable and personable. This was a very, very enjoyable day. The weather and scenery were gorgeous and loved that we went to a part of the bay away from tourist crowds. Loved the rustic row-boat ride rowed by a local - the area was very quiet and peaceful. Lunch was delicious and there was plenty of it. There were 16 of us on the junk boat so there was plenty of room to move around. USD is widely accepted throughout Vietnam, so we paid for the tour in USD at the beginning of the tour. This tour was very well organized, the company sent very good and detailed instructions and I would highly recommend. Day 2 - Did a Panoramic Halong Bay by bus through Celebrity Shorex. Visited Quang Ninh Museum, visited Long Tien Pagoda then stopped at Hon Gai market. Did not really care for this shorex. Although the museum was ok, the Pagoda was not really worth it and I didn't care for this market. I wouldn't recommend it. "Hue / DaNang (Chan May) A group we met on the cruise invited us to join their group. No deposit was required. Payment was required at beginning of the tour. The highlights of the tour included Hai Van Pass which is claimed to be the most scenic hillside roads in Vietnam, a stop at Marble Mountain and Monkey Mountain and Hoi An Old Town. The town was approximately 1.5 hours from the cruise port. The tour van was not very comfortable, and I felt very unsafe with this driver. He drove very, very fast, was always over the center yellow line, passing traffic in no-passing zones on these wet mountain roads. I was not impressed with the tour guide either. She did not keep the group together and just didn't take command of the group. She took us to some local shops (I'm sure for commissions) keeping us there for an inordinately long amount of time until someone in the group got on her to get our tour moving. Lunch was included in this tour but was so anemic we all left hungry. We didn't want to order add'l food as we had already spent too much time on lunch. When talking to the guide to ensure we got back to port in time, she made a comment that it wasn't really up to her, it was up to the driver to get us back in time. That was an inappropriate comment and not reassuring. We really enjoyed Hoi An and would have liked to spend more time there. I was so glad when this tour ended and we were safely back on ship. If I had this port to do over again, I would book the Celebrity Shorex Hoi An On Your Own where Celebrity provides transportation to/from Hoi An and you can explore the town on your own." "Ho Chi Minh / Saigon (Phu My) We did a Saigon Highlights Tour with Smile Tours. This too was a very enjoyable and organized tour. No deposit was required. Payment due day of tour. There were 16 of us on the tour that contacted the tour operator individually. This tour was very well organized, the company sent very good and detailed instructions. The provided bus was very comfortable, the driver was very safe, the tour guide Tam was very knowledgeable and organized. He did a good job facilitating our tour and giving us precise instructions throughout the tour. He kept the group moving and kept us on time and according to the itinerary. We visited China Town and participated in a Trishaw ride through the hustle and bustle of the city. That was a hoot! We all loved this! We visited the Reunification Hall, Notre Dame Cathedral, Old Post Office and City Hall. Lunch (not included) was at Pho 2000. It is a very small and busy restaurant but the food was good and we left stuffed. I would highly recommend this tour company." "Bangkok We used Thai Tour Guide for a private tour of Bangkok for both days for just the two of us. No deposit was required. They did an outstanding job for our two-days. This was a very well organized tour. Tour operator Mr. Chob was great to work with in setting up the tour details prior to the cruise and provided great detail of the tour. Tour must be paid in Thai Baht at the end of each tour day. USD is not widely accepted. The van was very clean and very comfortable. Our tour guide was Ms. Pookie who was excellent at keeping us informed, comfortable and kept our needs first. She held her umbrella over me to keep the sun off of me, and would use the umbrella to shield my camera from the sun when taking pictures. The driver was "Mr. Happy" who did a great job driving safely through the hectic Bangkok traffic. They were very prompt both days in picking us up at the Laem Chabang port and again at our hotel on Day 2. We requested a change to our itinerary and they were very accommodating in our request and went out of their way to accommodate us. It was very hot and they kept plenty of water on hand and each time we visited a location and returned to the van, Mr. Happy always had clean wet towelettes for us which was much appreciated. Ms. Pookie knew all of the spots for great pictures as well as knew where to stand for pics and keeping us safe at the railway track. The ship cleared immigration and we disembarked at 8:35 a.m. Ms. Pookie was waiting for us when we exited the cruise terminal, we were off to Bangkok at 8:40 a.m. and arrived in Bangkok at 10:55 a.m. (2 hrs 15 mins). We visited the Royal Grand Palace & Royal Temple, and Wat Pho (Reclining Buddha) in the morning. In the afternoon, we had a Private long tail boat canal tour (Chao Phraya River) which was really something to experience. We passed on the Flowers & Vegetable Market and instead went to Siam Paragon mall which was all high-end shops and interesting to experience. We were dropped at our hotel at 5:00 p.m. We stayed at the LeMeridien hotel which was quite lovely and elegant. Ms. Pookie and Mr. Happy were very prompt on day 2 in picking us up at the hotel at 7:00 a.m. We arrived at the Maeklong Railway market at 8:20 a.m. (which is even further from the cruise port than Bangkok). From Maeklong, we experienced the Damnern Saduak Floating Market which was very interesting to experience. Since we were so far from port and the traffic is so heavy, we headed back to port at 11:15 a.m. and arrived safely back at port at 2:40 p.m. (3.5 hours). When staying overnight at a Bangkok hotel on your own, you must have your original passport with you or you will not be able to check in to your hotel. One last nice touch was when we pulled into the cruise port on our return, Ms. Pookie and Mr. Happy stopped and brought out birthday cake and a candle from the back of the van and sang happy birthday to our milestone birthday. I suppose after hearing us talk about the birthday, they went out and got the cake and candle which we felt was so sweet and thoughtful. Ms. Pookie and Mr. Happy did an outstanding job of facilitating our tour, keeping us comfortable and safe, and getting us back to port on time. I would highly recommend this company and wouldn't hesitate to use their services again if ever in Bangkok. "Singapore We booked the Celebrity Ultimate Singapore and Airport Drop-off. Water was not provided on this tour. Since it was an all day tour, it would have been nice if water had been provided since it was quite warm. Fortunately, though, we did have water on us. Lunch was not included which we felt probably should have been included for the price. We visited the Botanical Gardens, drove by Little India and colonial-style buildings, ate lunch in China Town, took a bumboat ride on the Singapore River and spent time at the Marina Bay Sands complex which was interesting to see in and of itself. Take the elevator to level 2 of the Casino to overlook the Casino floor - HUGE. Overall, a way to spend the day sightseeing instead of sitting at the airport for 10 hours. On our last overnight stay on the ship in Singapore, from the top deck we watched the light show at the Gardens by the Bay about 7:45 p.m. If you're on the ship at that time and not out and about, you might enjoy it. Although you can see the light show, it is a little ways away. 9) Cabin "We were in an outside cabin on Deck 2 Forward. We were a little apprehensive initially about noise and motion due to our location on the ship. However, it was unbelievably quiet and smooth. Granted we did have smooth seas during our trip, but I still expected to hear ship noises and hear the waves pound the bow. There were numerous times throughout the cruise that I looked out the window to ensure we were still moving because it was that quiet and smooth. Our cabin was brightly decorated with plenty of storage for us. The bathroom was very nicely done with a nice sink and shower. Liked the automatic night light in the bathroom - really helped in the middle of the night. The provided shower gel seemed watered down and we didn't really care for it. We used the hand soap in the shower as it seemed to do a better job at cleaning. The provided shampoo seemed watered down as well. The cabin had a nice flat-screen TV in our room. However, there were times at sea (due to the location of the ship) that there was no signal. So catching the news was a hit and miss at times between Vietnam and Bangkok. We had a great room steward who took really good care of us and helped with all of our needs. 10) Dining "We liked the open concept layout of the Oceanview Café and really liked the bar seating at some of the Café windows. It gives more people a chance to sit at a window. We always went to breakfast early so we didn't have any problems with seating. Findng seats at lunch time from approx 12 noon to 1 p.m. could sometimes be challenging. I felt the service staff kept the tables cleared in a very timely manner. Lights are dimmed in several areas of the Cafe at dinner time, which I thought was a nice touch if you want more of an intimate atmosphere in the Cafe for dinner. Although we ate most of our meals at the Oceanview Cafe, there weren't as many vegetables as I was expecting, and it seemed like a lot of the food was fried. The soups were mostly broths as opposed to hearty soups. Loved their breads in the Bakery and they had a nice selection of ice creams - sometimes offering sorbets and frozen yogurt along with the ice cream. Although I didn't eat any of the desserts, they did look really good. Hamburgers at the Pool Grill were just ok. We've been on other cruises where the burgers at the pool were made to order. These burger patties were pre-made and the servers just put the patties/cheese on the bun. There were condiments that you could add yourself to your burger (i.e. lettuce, tomato, onion, etc). These burgers just didn't have the same flavor as made to order burgers. We did eat at the Tuscan Grille, and my dinner was delicious. Ordered the filet with plenty of vegetables and the lobster pasta and enjoyed it immensely. The meat was very tender and cooked to perfection, and the service was excellent." 11) Dress Code / Formal Wear (Evening Chic) "The dress code per night for our cruise was as follows::  1=Smart Casual; 2=Smart Casual; 3=Evening Chic (day at Sea); 4=Smart Casual; 5=Smart Casual; 6=Smart Casual; 7=Evening Chic (day at Sea); 8=Smart Casual; 9=Smart Casual; 10=Smart Casual; 11=Smart Casual; 12=Evening Chic (day at Sea); 13=Smart Casual; 14=Smart Casual Below are the dress code guidelines per Celebrity: The Code: Celebrity's website states that you'll need two types of evening clothes for a cruise. Most nights are "Smart Casual and Above," meaning sport shirts and slacks for men, while women will be comfortable in skirts or pants and blouses, or casual dresses. On "evening chic" nights, both men and women may prefer more dressy attire, though it is not required. Nor are jackets and ties required for men. Number of Evening Chic nights: Cruises of four to six nights have one evening chic night, those of seven- to 11-night cruises have two, and those with 12 or more nights have three. Written Restrictions and Jeans: T-shirts, swimsuits, robes, tank tops, caps and pool wear are not allowed in the main or specialty restaurants. Shorts and flip-flops are not allowed during evening hours. As long as jeans don't have holes, rips or tears, they are permitted in the main dining room. 12) Entertainment The entertainment was average. There wasn't really any one performance that wowed us. But we do appreciate the effort put forth to provide the entertainment. 13) Disembarkation "We took an all day Singapore tour with airport drop-off Shorex through Celebrity. We got our envelope with disembarkation instructions a couple of days prior to disembarkation. The envelope had a letter with disembarkation instructions but did not include our tickets. I went to Guest Relations right away (since the Shorex Desk wasn't open at that time) and they provided me with tickets with no issues. I'm just glad I caught this prior to disembarkation so that we wouldn't have any potential issues and/or delays at disembarkation. Day of disembarkation went smooth and we had no issues. We found our luggage in the terminal immediately and got to our assigned bus in plenty of time. " 14) Summary Overall, we had a safe and fun cruise. Everything turned out great and we had a very enjoyable journey with many amazing memories. Read Less
Sail Date December 2019
First the Good. The hard working Celebrity staff remain impeccable in terms of warmth, hospitality, friendliness, and professionalism. The ship is going into Dry Dock in January for a total makeover, but it was absolutely spotless. The ... Read More
First the Good. The hard working Celebrity staff remain impeccable in terms of warmth, hospitality, friendliness, and professionalism. The ship is going into Dry Dock in January for a total makeover, but it was absolutely spotless. The public areas both inside and out were well maintained. Because we were in an AquaSpa cabin, we ate in the Blu Dining Room which we enjoyed. The Maitre'D, hostess and serving staff were excellent and couldn't do enough to ensure a memorable dining experience. The food was well prepared and fresh. The same cannot be said for the Oceanview Cafe - but more on that below. The band, acrobats, singers and dancers were incredible performers but the show production values were skimpy to say the least. Evidence of cost cutting no doubt. There is so much fantastic music that an over 50 demographic would enjoy and yet the cruise line insists on contemporary songs and rap music that few people have heard of care for. A highlight was a trio called "December 63" which is a Frankie Valli and the Four Seasons tribute group. They were high energy, funny, fantastic singers and engaging. I enjoy learning, but the enrichment activities were just so-so and the library is virtually non-existent. We did enjoy our cruise, BUT -(even though we are Elite Members)- based on the following, we are unlikely to ever book again with Celebrity. The Bad and the Ugly... Things went off the rails from the get-go. Celebrity changed the port from Fort Lauderdale to Miami in order to give Celebrity Edge the berth in Fort Lauderdale. For the 500 of us who had booked flights in FLL, it was an absolute shambolic disaster. We were told that buses were supposed arrive from 10:00 onwards - every half an hour - to pick us up and drive us to the Port of Miami. We arrived in plenty of time for the first bus only to find there was a cramped area with few chairs in the waiting area of Arrivals in Terminal One. There was nowhere to sit down except on the floor. The Celebrity staff had no idea what was going on and less than helpful, although this was not their fault. After an hour, our 'number' was finally called at 10:45, and we were lead out onto a narrow sidewalk just beyond the terminal building.. (There were other passengers from other cruise lines trying to get to their buses which caused a great deal of over-crowding). The first bus finally arrived at 11:00 and there was a stampede to get on. The staff were working hard to ensure that the right order was being maintained, but it was impossibly disorganized. No one could hear anything between the noise of the traffic and the constant blowing of whistles. In the mean time there was absolutely nowhere to sit so we stood next to three lanes of bumper to bumper traffic in horrible heat and humidity on one of the busiest travel days of the year - the Sunday after Thanksgiving. You would think the cruise line might have anticipated the challenges, but things just went from bad to worse. Even though we were in an early group, we still stood for more than an hour and a half breathing in diesel fumes and carbon monoxide with still no bus. It was particularly difficult for elderly and disabled guests to cope with the discomfort. Everyone was extremely upset and some even in tears. Finally two buses arrived at the same time with more chaos and frustration, as we didn't know which bus was the right one. One of the worst things was the Celebrity barely apologized for the "inconvenience". This was far more than a mere "inconvenience". It was a misery and a horrible way to start a holiday. Not to put too fine a point on it, it was outrageous. Celebrity relies on the goodwill of satisfied guests who have spent good money to be treated with consideration to remain loyal. This whole experience was a textbook lesson in how to anger and alienate customers. No compensation was offered, not even a complimentary drink, and no one at Guest Relations seemed to know what had happened or care. If you shouted loud enough you maybe were offered $100.00 off your next cruise. It begs the question why you would bother in the first place. Spend many thousands to get $100.00 off. Really? On top of the previous standing and waiting around, the lifeboat drill was another shambles. Our Assembly Station was in Michael's Club, a small bar. The video was not working, and we waited for over an hour for reasons that were never explained. The room was hot and airless and naturally there were few places to sit. Once again elderly and disabled people suffered the most. People were physically prevented from leaving the room, some of whom were clearly not feeling well, and still we waited. Finally, Sue the Cruise Director came on and rattled through something that no one could hear. At last we were released from Purgatory. At this point I just wanted to go home. The whole experience of the first day left a bad taste - a bad taste not improved by the lunch in the Oceanview Cafe. It was a cross between a school canteen and a hospital cafeteria. The unappetizing vats of steaming leftovers stews drenched in sauces of unknown provenance and curry powder/spices did not appeal. Overly greasy pizza was offered every day and the burger grill offerings were also greasy, no thanks. The desserts are gorgeous to look at but are overly sweet and all taste exactly the same, bland. Salads and fresh fruit were OK, but really there wasn't much variety or choice. Formerly Celebrity had been known for it culinary excellence. I guess cost-cutting has reduced the food to barely adequate and in some cases inedible. Overall, the Cafe meals were unappetizing with few fresh choices but lots of rice, noodles and potatoes. Cost cutting? - you bet. Disembarkation was no picnic either. We had elected to walk off early with our luggage in order to get a cab back to Fort Lauderdale with enough time to catch our flight - at least 500 other guests did the same thing. We got down to Deck 5 at 7:15 in plenty of time and joined an already long line. Although I cannot blame Celebrity for Border Security/Customs not giving clearance until 8:15 - (unless of course I's had not been dotted or T's crossed with the change of port)- however I do fault them for lack of communication. Once again there should have been frequent updates explaining what was going on with reassurances. As we were standing in line in the Theatre, we couldn't hear anything anyway. A harried young man came around a couple of times and the last time got quite defensive and confrontational. Of course we are not 'Above the law of the land", but that is no way to talk to guests who have been waiting patiently, anxious about missing flights. Acknowledge what people are feeling and don't patronize them. Once again Celebrity disappointed. Bottles of water or juice could have been offered to people who were hot and tired of standing. Celebrity used to be a premium cruise line with excellent service and the highest standards. I can only speculate that so much money has been invested in new ships and refurbishment that essentials such as how guests are treated by the company has been made a low priority. We used to be avid and loyal Celebrity fans, but no longer. For sure we are cancelling our next cruise and unlikely to repeat the Celebrity 'experience' again. Read Less
Sail Date December 2019
Let me say right off the bat that I am biased in favour of Celebrity - lets get that out of the way right now. This was my 47th cruise with this line and I have never cruised with anyone else, except for a one day cruise in the Greek ... Read More
Let me say right off the bat that I am biased in favour of Celebrity - lets get that out of the way right now. This was my 47th cruise with this line and I have never cruised with anyone else, except for a one day cruise in the Greek islands. Let me also say that the Silhouette is in need of a modernization - and the folks at the Head Office have recognized this because it is going into refit in early January 2020 in Spain. The ship was very clean, it does however show its wear and tear, badly needs a paint job, and a number of other upgrades. But it is a great ship and hopefully will be on the high seas for some time to come. Celebrity changed the port of embarkation and disembarkation after final payment was due, from Fort Lauderdale to Miami and we had made our air bookings with Celebrity. This was annoying, but the first time this has ever happened to us. That said, Celebrity made good by offering transfers, gave us a $150 US credit because we had to change our hotel, and reimbursed me for the $90 ride to the hotel in the form of an additional room credit. I hope that Celebrity never does this again, and is appreciative of the fact that it was a real pain/challenge for most of us. The embarkation process was seamless. No issues at all - we boarded the ship immediately upon arrival. Extremely well organized, friendly and very professional. Our stateroom was 1247 - concierge class and we had a nice balcony - great room, highly recommend it. The balcony could easily accommodate the 3 of us. We wrote to Celebrity Dining beforehand and specified a table near a window in the Main Dining Room and we got it. The theme of this review is that Celebrity does its best to please. And they highly succeeded. The meals and service in the Main Dining Room was exceptional, after the first night. We spoke to the Assistant Maitre' D, George, and everything was great after that. The salad bar in the Oceanview Cafe at lunch was very disappointing, we had been on the same ship in March/April for 21 nights and it was much better. This was the only seriously bad thing we experienced on this cruise. Sue Denning was the Cruise Director - exceptional. We have cruised with her onboard many times - she really cares, talks to the passengers, takes a great interest in them and Celebrity is very fortunate to have her as one of their employees - she is a STAR, a really nice person and kind. The entertainment was outstanding - much better than on other cruises. I work very hard in respect of my employment and was looking forward to this vacation to simply relax - if this is what you want to do, it is perfect for this. I feel rejuvenated and ready to go back to work. Everyone, from the Captain down, did their very best to ensure that all of our needs were met and this was a really genuine and sincere effort on their part. The passengers aboard were, for the most part, very kind to each other and respectful. This was appreciated as it was most certainly not the case last April where there were many aboard who were chronically drunk for the entire cruise and very rude. Ports of call were excellent, with the exception of St Croix, which, sadly, had extremely limited shopping and was simply just really poor. I do applaud Celebrity though for adding this port of call to their schedules, as the island badly needs the money. And it is not all about us. Lastly, I would like to congratulate the CEO for taking the initiative to both recruit and promote a historically disadvantaged group in the workforce, women, to key positions in senior management and aboard the ships. This is outstanding and Celebrity are taking the lead on this - by conducting a cruise on March 8, 2020 that is commanded by a female ship captain with senior women in staff positions. So I stick with Celebrity because I am always satisfied, not only with the results but with the strategic thinking in respect of diversity, and doing the right thing. Read Less
Sail Date December 2019
-Dining 3/5: We tried all four MDRs (dinner with Select Plus), Le Petit Chef (dinner), Raw on 5 (lunch), Fine Cut Steakhouse (dinner), Luminae (breakfast) and Oceanview Cafe (breakfast, lunch and 1x dinner). The food was great in all ... Read More
-Dining 3/5: We tried all four MDRs (dinner with Select Plus), Le Petit Chef (dinner), Raw on 5 (lunch), Fine Cut Steakhouse (dinner), Luminae (breakfast) and Oceanview Cafe (breakfast, lunch and 1x dinner). The food was great in all restaurants - see specifics below. Cosmopolitan (pre-booked timeslot) and Tuscan (walk-in) were very good for being MDRs, quick and attentive service. My wife has gluten allergy, and was promptly recommended specific dishes in these MDRs. She was even offered to pre-order from the next day's menu to avoid allergens (which in turn meant that she could have her all-time favorite carbonara made as gluten-free in Tuscan). Cyprus (pre-booked timeslot) was below average, clearly stressed/confused waiters, but at least they brought the correct food as ordered. We got a table literally next to the kitchen exit, meaning constant noise and cooks/waiters walking by all the time. No proactive offering to pre-order from the next day's menu, even though they were made aware of my wife's gluten allergy as the first thing. Normandie (pre-booked timeslot for "Lobster Night"/second Evening Chic night for four persons) was absolutely disastrous; I'm still shocked after our experience there. Complete chaos from start to end: my wife had pre-ordered gluten-free meals the night before, but we still had to ask the waiters for her gluten-free bread three times before they brought it, which was during the entrées. No butter sauce was offered for the lobster (???), we had to ask for it. Our main waiter literally disappeared during our entrées, not to be seen again. Coffee orders got lost/forgotten. My father-in-law actually ended up making a complaint about the experience to their butler, since the experience was so bad. Le Petit Chef was amazing, very entertaining cartoon playing on the table and plates, and then you get served the dish that the cartoon character “made”. Rumor has it there are two different movies, one currently only on Edge and another on the revolutionized M/S-class ships. It would be fun if the films and thus the menus rotated, otherwise it would be a bit steep to pay for the exact same experience on another sailing. Raw on 5 was – interesting for my wife and I. We have never before had sushi, so it was a first for us. The food is good, even for sushi novices, but pictures of the dishes, be it on the menu card or in a separate picture book, would definitely be appreciated. Fine Cut Steakhouse was great, and what I as a European would expect to experience in a real American steakhouse. The cover charge ($55pp) was definitely justified, seeing that you could choose any starter, entrée and dessert. The steaks were huge, very tender and tasty. I ordered the 14oz NY strip steak, but had to surrender about ¾ through. The parmesan fries were poorly done, not fully cooked and tasteless, but the starters, the gruyere tater tots, the sauces and the desserts were all very good. Luminae would usually be off-limits for us, but since my parents-in-law were in a Sky Suite, we were lucky to get invited to breakfast once in Luminae. The food was great, but it was very annoying to order breakfast a la carte, since there was a significant waiting time from after ordering, before you would get your food. Having eaten in OCV with breakfast buffet all the other days, this was a big annoyance for us. Oceanview Café was the great all-rounder. Buffet-style food you can understand, no matter if it’s for breakfast, lunch, dinner or in-between. -Embarkation 5/5: We were lucky to get priority embarkation with my parents-in-law, which worked very smoothly. We arrived around 12.30pm and there was no waiting time. The normal check-in area seemed to be quiet and efficient as well. -Enrichment Activities 5/5: If you can’t find anything to do onboard, it’s kind of your own fault! There were plenty of shows, music and other activities to enjoy. I’m not a pool person myself, but reports from my family were very positive. -Entertainment 4/5: Great entertainment, my family enjoyed the Mirage acrobatics show. We were not in the Theatre. The Edge Revelation show was a bit too much for me, the performers get VERY close to you and pick guests randomly to participate in the show. I had to turn an actor down three times when I was chosen to participate. The Casino was great with brand new machines with funny playing concepts - very enjoyable. Fitness & Recreation 5/5: I was not in the fitness centre, but my wife reports that it was great with nice machines. My wife had two spa treatments which were both great. Onboard Experience 5/5: Once you get to know the ship’s design, it is nice and easy to move around. The staff always greets you, even if you’ve never seen them before. Everybody was friendly, and participated to creating a nice experience onboard. Public Rooms 5/5: Lots of space to move around, no matter where you go. The shops are what you would expect on a Celebrity ship; high-end jewelry and watches shops, a bare-necessities kiosk, a merchandise shop and a cosmetics shop. The shop staff wasn’t too pushy when browsing the shops. The bathrooms were kept in top condition. Service 4/5: As described under the Dining chapter, the service in two MDRs severely impacts this rating as well. Almost everyone onboard was friendly, but the meltdown in two of the four MDRs can’t be made up for by the rest of the friendly staff. The waiter in Luminae also started asking us to rate her out of 10 after our breakfast there – too much! Shore Excursions 5/5: We were only on one Celebrity shore excursion, which was the post-cruise Everglades Airboat Ride. It was absolutely fantastic! After being cheated out of the experience back in January (not Celebrity’s fault, but the tour operator’s), we were looking very much forward to the experience this time. Everything went smoothly, and we even got to buy the excursion with a discount. I would highly recommend this excursion, if you haven’t been there already! Value For Money 5/5: You might get to pay a bit more if going on Edge over another Celebrity ship, but in my opinion it is justified (up to a certain degree, of course). You get a very new ship with very good facilities onboard, which in my opinion counts heavily when calculating the worth of the holiday vs. the amount spent on it. We got a great offer back in June, and we took it. We would not hesitate to go on Edge again, should we get another good offer. Read Less
Sail Date December 2019
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