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78 Celebrity Equinox Cruise Reviews for Family Cruises to Caribbean - Western

The cruise itself was good. We had taken this exact cruise this past April and were excited for this itinerary again, only this time we were going on the cruise with both of my kids, ages 13 and 7. There weren't any specific things on ... Read More
The cruise itself was good. We had taken this exact cruise this past April and were excited for this itinerary again, only this time we were going on the cruise with both of my kids, ages 13 and 7. There weren't any specific things on the ship or during the cruise that were any different than last time - that being said, the same issues I had back in April, I had this time around as well. Embarkation - We flew into Ft. Lauderdale the night before the cruise. It took us probably close to 45 minutes waiting for a ride share. It was a little frustrating on that front. Mostly because, in the past, we've never really had to wait maybe more than 10 minutes or so. It was a bit chaotic in th queue and I don't think a lot of the ride share drivers were really patying too much attention. Once we got picked up, the drive was easy. Our hotel was almost directly across from the airport and the port. The next morning, we were picked up fairly quickly and made it to the cruise port in about 15 minutes. The check in process at the terminal was pretty quick. They were doing the facial recognition so they had my husband do it and then we were through. Security itself was fast, too. I think it took us...20 minutes from the time we walked into the terminal to getting on the ship. We were able to drop our things off in the room and get our cards and then we explored the ship. The ship - Equinox went through a refurbishment in May 2019 but it wasn't really a whole lot different aside from Cellar Masters becoming the craft beer bar. We sailed on this ship in April, just before the refurbishment, but aside from a couple minor things, it didn't seem like much changed. I think we ate half the nights in the MDR and in the buffet the other nights. The food is good, as it typically is. Our waiter was great in accomodating appetizers for my kids - a plate each of just pineapple and just watermelon. I do not have adventurous eaters. Entertainment - We didn't see but one of the shows and it was very good. It was a band performing The Beatles hits and songs by Paul McCartney. The entertainment staff was great. Dan, the cruise director, was very, very funny. He reminded me a lot of James Corden. There was a lot of trivia on this cruise, which was good because we're huge fans of trivia. There was an orchestra that was great plus a couple singers who sounded great. The port stops: Key West - This was our second stop in Key West this year and I love it. We did the old towne trolley since my kids joined us and they don't do walking long distances very well. I think I like the trolley better than the conch train, due to the fact that you can hop on/hop off. We got to the Southernmost Point fairly early so there was only a short line. If you're going to visit this, getting there later can cause headaches due to long wait times. We also went to the Hemingway Home and Museum again, this time for my kids. I say "for my kids" but the truth is, my husband and I also wanted to see the cats again. We ate at Two Friends Patio for lunch. Their buffalo fried shrimp was super good. My husband had breakfast and he enjoyed it as well. My son and I had a slice of key lime pie at Kermit's. Best key lime pie I've ever had. We finished off our time in Key West at the aquarium. I don't think the attraction, while cool, is worth the price of admission. It's very small and there's not a whole lot there. We did get to watch a shark feeding and we got to feed some fish as well. I don't think I'd pay more than $10/pp for it. All in all, it was a good visit. Costa Maya, Mexico - We went to Maya, Lost Mayan Kingdom and had an absolute blast! Neither my husband nor myself were expecting it to be much of anything but we really, really enjoyed it. The lazy river was fun, the kids waterslides were a big hit, and the relaxation pool was very relaxing. The staff were very friendly as well. My husband and I have said we'd definitely go back. Cozumel, Mexico - We went to Mr. Sanchos, which we do every time we're in Cozumel. Julio, who works the pool bar, remembered us from April of this year. The kids had fun there, too. The drinks were good, the food was good, and it was very relaxing. The only downside was that we had to be back on the ship by 330p. George Town, Grand Cayman - We took an excursion to the Cayman Turtle Centre to see sea turtles and it was probably the single best part of the entire cruise. We got to touch baby sea turtles, get in the water with them, and even snorkel with grown sea turtles. Best excursion of the whole trip and probably one of the best we've had on any cruise. We grabbed a late lunch at Margaritaville and while it was good, I'm not sure we'd go back. There didn't feel to be much urgency to anyone while we were there. Debarkation - The process of getting off the ship could have been better. There was no communication around the ship as to what luggage tags had been called yet unless you went into one of the restaurants. We heard a couple passengers ask and none of the staff seemed to know anything. When we were actually off the ship and heading to customs and immigration, it wasn't the smoothest there, either. There was a bit of confusion over where we were to go because they had two lines - one for passport holders and one for those using birth certificates. There was not any signage for families/groups using both passports and other documents. We were met with a little impatience when we asked which line we were supposed to be in. It didn't take too long to get our bags and getting out of the port itself was very, very easy. Now there were a few things that we didn't like all that much but only a couple things. The biggest issue I had - both back in April and this recent cruise - is the location of the library. Libraries are meant to be quiet spaces but when there's live music in the grand foyer, it's insanely loud in the library. Another issue was a lack of variety in food. I don't expect a cruise line to change up their menus every cruise or every month, but some variety would be nice. They had the same things in the MDR that they were serving back in April. 7 months is a good bit of time that revamping the menu could have been done. Especially with the ship having gone thru it's refurbishment. They could have been modifying the menus during those 29 days as well. I also had a bit of an issue with how they set up the rooms. We were in a balcony cabin that had a pull out trundle bed so that you could sleep 4 in the room. When the bed is pulled out, though, it leaves maybe 4" of room between the trundle and the dresser/vanity. Trying to get anything off the vanity once the trundle bed was pulled out was next to impossible. All in all - it was a very good cruise on a very nice ship. Read Less
Sail Date November 2019
We were looking for a relaxing vacation and a cruise out of Florida seemed like a good choice. We live east of Orlando and could drive down the day before, stay in Ft Lauderdale and have a nice dinner that night. Our stay at the Hotel ... Read More
We were looking for a relaxing vacation and a cruise out of Florida seemed like a good choice. We live east of Orlando and could drive down the day before, stay in Ft Lauderdale and have a nice dinner that night. Our stay at the Hotel Morrison in Dania Beach was great; not too expensive, good location, and a well maintained and clean hotel (highly recommend if you need to stay in the area). Dinner at Kelly's Landing, a nice relaxing seafood restaurant in Ft Lauderdale was very good too; a great start to our cruise vacation. Embarkation went very well. We moved through the process with relative ease. Being Concierge class sped up the process. We were able to get our cabin right away, dropped off our carry-on luggage, and proceeded to the Concierge luncheon in the MDR. This allowed us to avoid the craziness that often occurs in the buffet when people scramble for tables and camp out until their cabins are available. As mentioned in other reviews, the menu for the Concierge luncheon is very limited; Celebrity could do a better job here. The nice thing was comfortable seating in a relaxing environment. My wife and I were travelling with my brother and his wife; we've been on over 20 cruises and they have cruised well over 30 times. This was my 2nd time on Celebrity Equinox; I'm not a big fan of the layout of Celebrity ships. I prefer the open areas on newer, larger ships and feel the Equinox is too compartmentalized; it's like walking through mazes. The ship was just reconditioned and was in beautiful shape. It's just not my style ship. It was difficult to find a quiet place on the ship to read. During the day, it was too hot on our balcony, so I went to the library. It was extremely noisy, so I went exploring. The best spot I found was the Sky Lounge on deck 14 at the front of the ship; large and at times not being used for other activities. The Dining on the Equinox had highs and lows. Breakfast on most mornings was in the MDR; the oatmeal was wonderful. French toast and a side of bacon was usually my preference and was always prepared just right. The service in the MDR each morning was great. We ate two mornings in the buffet and the egg and omelet station was very good. My wife didn't care for her scrambled eggs from the buffet, usually cold and not consistent between runny and well done. We ate lunch in the buffet each day. The selections for lunch seemed to be mostly the same from day to day. They had an international section that I don't think ever changed. There was a sandwich area that was always chicken salad, tuna salad, and egg salad. The variety in the American type food area was usually "chicken this and chicken that" with one or two pork or beef items thrown in. The greatest variety was in the dessert section where each day there appeared to be new choices, We weren't impressed with the buffet. The MDR menu was fairly limited, some nights good, some not so good. You could always order either salmon, broiled chicken, or steak from the standard side of the menu. Portions were the right size, not too much or too little, and we did get a second lobster tail on lobster night. We tried only one specialty restaurant, the Tuscan Grille, on our second night which was also our 51st anniversary. My wife order a filet and I a rib eye; both were ordered as medium cooked (pink in the middle); both arrived raw. They took them back for additional time on the grille; my wife's steak came back medium well and mine was well done (tough and tasteless). We expressed our dissatisfaction to our waiter, but even after the head waiter came over,nothing was done; needless to say, we weren't pleased with our $45 dinners. The Entertainment in the Theater for the most part was excellent. The comedians were funny; the guest singer gave a very good individual show, and the December 63 (4 Seasons songs) singing group was very good and entertaining. I wasn't impressed by the ship's singers and dancers, though their acrobats were good. They put on two shows; one a little bit better than the first. Activities on ship were limited unless your activity was drinking; there were plenty of lounges and plenty of guests enjoying their drink plans. The singing groups that performed in the atrium each evening were very good and played a nice range of music. Most ships offer a variety of Game Shows for passenger participation; Celebrity offered one on most days, sometimes two. Their big problem was the location for such game shows. They held them in what was little more than a hallway on deck 4, with seating for about a dozen people. Most ships hold them in the Theater and Atrium where seating is readily available and all interested passengers can attend. This was a big disappointment on Equinox. The Service on Equinox was first rate. Our cabin steward, I Made (pronounced "E Mah Day"), was fantastic. He was pleasant and accomodating at all times. Our cabin was always made up and every request was quickly taken care of. We couldn't have asked for a better cabin attendant. Out wait staff in the MDR was equally as good; Fabian, Edward, Denis, and Olivera were wonderful. They quickly learned what we liked and most times had items to us before we even requested them. I can't say enough about their service; definitely 5 star. We didn't take any excursions as all of us have been to these ports several times before. Most days we walked through the port shops and did some shopping. Overall, the cruise was relaxing and we enjoyed ourselves. I prefer the new, large ships and all they offer. We're scheduled for MSC Meraviglia in October from NYC to NE/Canada and Symphony of the Seas in February for Eastern Caribbean; those ships are more to my liking. Read Less
Sail Date July 2019
This was our 3rd time on the Equinox in the last 5 years, and we still love her (enough to book #4 for 7/3/20)....but......things were/are definitely different than before. We were on the 7/13-7/20 Western Caribbean jaunt with a total ... Read More
This was our 3rd time on the Equinox in the last 5 years, and we still love her (enough to book #4 for 7/3/20)....but......things were/are definitely different than before. We were on the 7/13-7/20 Western Caribbean jaunt with a total group of 9 people. Hopefully my review will focus on the opinions on my wife and myself. We both are in our early fifties, and overall, this was our 7th cruise. Port of Ft. Lauderdale: Pier 25 is spectacular!!! Easily accessible and well laid out. Being in the concierge level, we took an escalator upstairs, and were quickly checked in. We LOVE the new process of being able to immediately go to your cabin and drop off your carry-ons and pick up your room keys. We did that and headed straight to 1 of our favorite spots, the Oceanview bar...(sad that they took the couches out). Our party headed to the MDR for the concierge lunch which they enjoyed. (I attended a marketing Q&A in the iLounge). No issues with the muster drill, and sailaway was it's usual awesome time as we once again gathered at the OVB for the view!! Dinner in the MDR - Day 1: We had all agreed that we'd have dinner a couple of times together, and the 1st night was 1 selected. The service that night was.....meh. I think, the last time we sailed on the Equinox, our server Carlton spoiled us. What was even more disappointing was the fact that we returned to our cabin at around 9pm, to see our room turned down, and a certificate for 35% off at Murano.......for that night only!!! WHAT?!?! So our cabin steward didn't really get off on the right foot with us. Day 2- Key West: We've been to Key West a few times, so we decided nothing too exciting...just a walk down Duval, head towards the buoy and a photo, then head back to the ship. We stopped at Angelina's Pizzeria on a recommendation and it was definitely warranted!! Legit slices!! After that, we did stop at Kermit's Key Lime Pie and was completely surprised as to how amazing their selections were. The wife got a slice of pie, while I opted for the chocolate frozen slice on a stick......(I wish I would've gotten 2 - but THOSE darn calories!!). We grabbed an assortment of the key lime cookies to go!! That evening, the Mrs. attended the first of what wound up being her 2 Hot Glass Class.. She LOVED them, and would highly suggest!! Day 3 - Sea Day: Sea Days mean Evening Chic for dinner. We attended the 'Costa Maya, Cozumel and Cayman Port Shopping Presentation', which sadly, I gained nothing from. We both wish we had that time back. We did spend some time going through a decent number of shops and watched a couple of minutes of the Champagne Auction. I played in a Sit and Go Texas Hold'em Tournament ($60), and then we hung out in the Solarium for awhile before dinner. The wife and a couple of others from our group went and saw the comedian after dinner and they enjoyed him. Got our picture taken with Captain Kate before dinner!! Day 4 - Costa Maya: We literally walked through the port, and then back on the ship. I understand now why so many people told me they didn't even get off the ship in that port. IF you did get off, be prepared to be bombarded by slick salepeople hounding you to walk into their shop for 'unique' wares that you can't live without. Easily, the worst port I have ever been in. Fortunately, the Craft Social and OVB made me forget all about that experience. This was also Bingo night. VERY expensive, but a good way to kill an hour, and hey.......somebody has to win!! Day 5 - Cozumel: UGH!!! So.....the day before, we found out that our excursion had been cancelled which I was REALLY disappointed in, because it was the only excursion that I had planned that involved Mayan ruins.... We were able to jump onto a 'Best of Cozumel with Market Exploration' excursion. However, it was $20 more pp, because I booked our original trip when Celebrity was running one of it's sales. I mentioned this to the young lady at the desk, and she gave us 10% off, so that was sweet. The tour, and our guide were good. We got to stop and have a taste (or 5) of tequilas (we bought a bottle) and a fantastic chocolate show and more samples at Mayan Cacao Company, among our stops. The wife and a few others attended the other comedian's show and also found him to be funny....so funny, they went and saw him again on the 7th day. Day 6 - George Town, Grand Cayman: Well.......so, we got on an Island Adventure excursion. We drove by the Governor's Mansion, stopped at the Tortuga Rum shop for some samples and bought a few souvenirs, stopped in 'Hell' and bought our obligatory postcards and mailed them, and stopped at Dolphin Discovery Cove which was cute. I thought that I had read we were going to stop at '7 Mile Beach', but other than our guide mentioning that it is really on 4.8 miles long, and seeing a sign for it, that's as close as we got to it. I was correct, we were supposed to have a stop there, but I was already so disappointed with this stop, I opted to keep quiet about it. I think it was more of a poor guide than anything else. The best part of this day, was the invite for the Captain's Club Sailaway on the helipad. No snacks, no champagne, just plastic cups of water, but at least it was a new experience. Day 7 - Sea Day: Evening Chic!! Packing Day!! A little more time in the Solarium!! Captain's Club cocktail evening!!! More pictures with Captain Kate!! Some notes: At breakfast on the 1st sea day, i did find that our server from the last cruise, Carlton was indeed still here!!! We immediately had our section changed over to him, and had every dinner in the MDR!! He is still the best!! Cannot recommend him enough. We filled out a comment card about him, and mentioned him specifically at the CC cocktail party to the Director of HR!! We did have a breakfast on our balcony....the smaller table was really a problem. It does make the veranda seem bigger. The cabin is laid out well, for the 2 of us, plenty of storage. (Don't forget space under the bed). Our cabin steward, through no fault of his own, spoke very little English, and probably understood even less, so I kept things simple with him, and he seemed to be a bit stronger as the week went on. He wound up being okay, and we threw a few more dollars at the end of the week. Craft Social (formerly Gastro Bar) was more busy than last time we sailed on the Equinox. Great selection of craft beers, and quite a few covered under the Classic package. Solarium was well watched by staff, didn't seem to be any sense of 'chair hogs' or kids hanging around. The new cabanas do not seem to be a big hit. Lots of bocce on the lawns, that was fun to watch with some delicious Bloody Marys!! The ship and it's staff are still at the top of the spectrum. The itinerary seemed, to me, to be the setback from our previous experiences on her.......that and some people that we came across, that, in all honesty, could not have treated the staff anymore poorly. To hear the way that they talked to them, and their disrespect towards them AND the ship, was pretty disappointing. To watch people move the chairs from the deck onto the lawn, when there are numerous signs saying not to, was pretty much my breaking point. Enough so, that I said something to them.....politely, and they, politely moved them. Maybe I am just getting tired of people LOL!!! Overall, we love Celebrity and the Equinox, and we're looking forward to returning to the Eastern Caribbean next year (we feel is FAR more beautiful than the Western),but I am hopeful that the clientele will bring a little more joy to the small World that 3,000 of us will live in for a week!! :) Keep the seas calm and the Sun bright, Andy Read Less
Sail Date July 2019
My parents wanted to take all of us on a cruise. It was my husband and I and our two children, ages 5 and 7, my sister, brother in-law, nieces and nephew, ages 17, 14 and 12, and my parents who are in their 70s. They heard Celebrity is an ... Read More
My parents wanted to take all of us on a cruise. It was my husband and I and our two children, ages 5 and 7, my sister, brother in-law, nieces and nephew, ages 17, 14 and 12, and my parents who are in their 70s. They heard Celebrity is an excellent cruise line (they have been on many cruises but had never cruised Celebrity), so they booked it. I am so glad they did. What an awesome ship!! Where do I begin? We had three rooms among 11 of us, all on deck 8, every other room (could not get three consecutive due to every other room sleeping the 4.) I’ve been on 4 other cruises and this was a roomier room than I expected. The bed was comfortable and big. Our kids slept on the bunk beds and loved them. The bathroom had plenty of room for a cruise cabin and the balcony was great. I loved sitting out there at night. Our room steward’s name was Andrew and his service was outstanding. He was friendly and playful with my kids and he kept our room neat and clean. We always had clean towels and neatly turned down beds. Awesome cabin experience! The ship was never crowded which I loved!!! The boat was at capacity but it was big enough that you did not feel crowded at all. The pool area had plenty of seating. We got up early on sea days to get the comfortable padded lounge chairs and so we could be close to our kids who basically stayed in the pool all day. There were many fun pool activities and great entertainment. It was not wild and crazy. Our kids had enough other kids to play with but you definitely weren’t tripping over kids on the ship. There were none running wild. It was very family friendly. The food on this ship was awesome. Do fresh and delicious and something for everyone. My 12 year old niece has a peanut/tree but allergy and they were outstanding in accommodating her! The staff made my sister, her mother, feel very comfortable when she asked them about what she could and could not eat. The experience in the Silhouette dining room especially was amazing! Our waiter, JJ (Jujur) and assistant waiter Komang were superb. They were so caring and sweet to the kids! They went above and beyond to make dinner near perfect every night! We were sad to say goodbye the last night!! The ports we visited - Key West, Costa Maya, Cozumel and Grand Cayman we’re so fun. We did excursions through the ship - Key West trolley tour, Costa Maya dolphin encounter, Playa Mia in Cozumel and the Land and Sea in Grand Cayman. All were great. We had a blast!! The entertainment on board was also awesome. We went to a show every night at 9:00 - music and dance review, a singer impressionist, comedians and a Frankie Valli cover band - great shows and family friendly! We only used the Camp at Sea for our kids one day because they enjoyed staying with us and the rest of our family but when we did use them one night for them to watch Hotel Transylvania 3 while we went to a show, we felt very safe leaving them. The staff was attentive and made you sign in and out and were very nice. I also have to add that Maarten our cruise director was a hoot! He is great at what he does and is very entertaining!! Other miscellaneous things - we had the drink package. Oh my goodness! So great! The drinks were great! All frozen drinks are made to order so they are icy and not watered down at all! The French Caribbean’s and Pina Coladas were my favorite. The overall vibe of the staff was fabulous. They were so nice to us and my kids. There are definitely so older people on the cruise who I could tell weren’t so thrilled with kids but the staff always made our kids feel like they were as impossibly any other guest on the ship. I’ve cruise Carnival, Norwegian and RC before but I will say fir sure that Celebrity is better than any cruise I’ve been on. I will absolutely cruise with them again! Oh and they have a woman captain!!!! Captain Kate!! How awesome is that?!? What an amazing vacation. The ship catered to my whole party of 11 - all ages. My parents were so happy to spend a wonderful vacation with all of us. It was certainly a trip to happily remember. :-) Read Less
Sail Date July 2019
This was our third cruise on Equinox--our fifth with Celebrity. Embarkation was fast and painless and in a new change, our room keys were waiting in the slot outside our rooms. The just took our picture at check in. We were allowed to ... Read More
This was our third cruise on Equinox--our fifth with Celebrity. Embarkation was fast and painless and in a new change, our room keys were waiting in the slot outside our rooms. The just took our picture at check in. We were allowed to board at about 1045 and staterooms were available by 1 pm. The ship was freshly out of drydock sporting a dazzling new paint job, new carpets and many interior changes. We were in Aqua Class and our stateroom had been completely renovated with all new carpeting and soft products including some comfortable throw pillows on the sofa. Best of all was Equinox was under the command of Captain Kate McCue, the only American female to serve as Master on a large cruise ship. She is personable, approachable and could easily be confused as a model. The also travels with her pet cat on the bridge and in her stateroom. Food in the Blu Dining Room seems to have declined with rather odd good choices in the evening. I believe five nights they served gnocci in some form or other and one night there was nothing on the menu that appealed so I went to the "every night" backup of a New York Strip steak. It was overcooked and mostly gristle. One night we ate in the Tuscan Dining room and that menu was extensive and nicely prepared. Our cabin was 1587--this is the third time we have had the same cabin as it is the street address for my family. In the past our room attendants were highly visible, responsive and kept the cabin neat and clean. This time our room generally did not receive its initial cleaning until between 3 and 4 pm which effectively blocked an afternoon nap after a morning in the sun. There was no turn-down service--just the pillows plumped up and a chocolate placed on top while the bathroom received a facelift with clean towels. We were not very pleased but did not want to create an issue while aboard so we tried to ignore the short comings. We actually did not even meet our room attendant until day three! We like to spend quiet days at sea by the pool with a good book and there were two of those. Costa Maya as a port is a waste of time. Key West and Cozumel were very nice and in Key West, since we were docked at the Naval Base, had transportation to take us from the ship into town and back. Grand Cayman was a lot of fin as we signed up for the tour of Sting Ray City. It took about 30 minutes on a catamaran to get out to the spot which was a comfortable chest deep with soft white sand beneath. The rays were very curious and used to being handled so we had a god time feeding them and just holding them. A photographer aboard took many shots which were available for purchase at only slightly outrageous prices. Avoid the temptation to purchase food unless paying $29.00 for a hot dog does not bother you. There was a new excursion offered-a "backstairs" tour of the ship. It was a tad steep at $99.00 but we went and thoroughly enjoyed it. We were given special passes and lanyards and were shown the galleys, engine control room, recycling center, food storage areas, one of six crew bars and a peek into a crew dining room. We walked along "I-95" as the crew corridor that runs the entire length of the ship is called. I never realized there were six decks located below the water line. We ended our tour with the Navigation Bridge. A nice young officer explained the operation of the ship to us and we were allowed to photograph anything we wanted--just no videos. Disembarkation was a snap--we were off the ship promptly at 8 am and our bags awaited us and there was no customs clearance, just a quick facial recognition shot. Read Less
Sail Date June 2019
The whole Celebrity experience from start to finish is a cut above most of the cruise industry IMO. I'll find it very hard to leave. Celebrity buffet is better than anything I've had on CCL or N.C.L or Princess. Boarding was ... Read More
The whole Celebrity experience from start to finish is a cut above most of the cruise industry IMO. I'll find it very hard to leave. Celebrity buffet is better than anything I've had on CCL or N.C.L or Princess. Boarding was painless with new facial recognition scanning not being hoarded like cattle in a huge room with a few thousand passengers waiting hours for check in. Complementary champagne while boarding is a nice touch. Background information - family vacation for 3 Hotel information (if any) - Hampton Inn North Cruise Port - Good, friendly , close to cruise port with good buffet clean rooms , comfy bedding , skip the shuttle. Ship information - Clean Activities - Nothing I haven't seen before Service - Dining , Room Steward , all 5 stars Port & shore excursions - Nothing that I haven't seen before but all done very nicely , never feel short changed on any celebrity excursion. Travel to embarkation port - hotel shuttle which i'll never do again-Company left 30 people outside stranded for an hour - never again- Uber or taxi is the best way. Cabin - balcony concierge class Dining - Main Dining is a cut above CCL , NCL, Princess- 5 star service in the Main Dining Room -You can easily eat in Main Dining all week and be incredibly happy and satisfied. youtube LePetite Chef , its awesome - good for kids -How Disney missed the boat on this I don't know, great innovative dining experience for sure and great quality and service! Children's clubs - Camp at sea was a swing and a miss this time , boy to girl ratio was 5 to 1. Entertainment - LIFE is great , Journey Tribute Band - Very Good -Then there's your share of stand up comedians. Disembarkation - painless , organized very well , other cruise lines should take notice. Summary - Celebrity does a lot of things very good , I don't know if anyone is perfect but I'm sticking with Celebrity. One thing they fall short on is the Celebrity APP - Its crap. I expect more from Celebrity, hopefully this will improve in the near future. P.S If your going to complain or whine about stuff like , there's to many kids or there are too many lines , you shouldn't cruise. If you fall into that small percentage of people that are never happy or are never satisfied or to negative about everything stay away. Read Less
Sail Date June 2019
Cons - Buffet area was way too crowded for breakfast and lunch and it was hard to walk without bumping into people nearly everyday. Dining in Silhouette was also very crowded and dinner took a full 2 hours and staff seemed like it was ... Read More
Cons - Buffet area was way too crowded for breakfast and lunch and it was hard to walk without bumping into people nearly everyday. Dining in Silhouette was also very crowded and dinner took a full 2 hours and staff seemed like it was struggling to keep up. Outside pool also extremely crowded. Also, 4 and 5 year old kids at the bars 11pm at night. And lastly, the cost for internet was really high, they were asking $28.00 just to buy 5 minutes of internet time to print out my plane tickets. Oh, and no towel animals. What the heck. Pros - Embarkation and debarkation were incredibly fast. Staff was very friendly. Service was Spectacular / Excellent overall and the staff worked really hard and deserve a lot of credit. Ship was also absolutely stunning - the furniture, the decor, the art gallery, everything was just so beautifully done. I had the standard balcony cabin on the 7th floor and it was also Amazing. Also noticed new changes this year - beach towels in cabin, new pillows, bath robes, and the mattress was so comfortable it was like sleeping on a cloud! We were also lucky in that we had nice weather, smooth seas, and the ocean breeze / Caribbean air at night was just perfect. In addition, the ship was incredibly clean - you saw a lot of staff cleaning / up-keeping the ship which was good. Our cabin was cleaned twice a day and our room attendant did an amazing job. The public bathrooms were also the cleanest I've ever seen in my entire life and I've been on a lot of cruises. Also, the hand towels in the public restrooms is a great idea. In addition, the entertainment was really excellent. Comedian Billy Garan and Jimmy Carol were a 10 out of 10. And the show "Topper" was great with the dancers in the artistic costumes and beautiful set design. The music throughout the ship was also good and there was LOTS of it - lots of musical shows in the theater, bands / singers at the pool and bars often and singers / band in the grand foyer every night and for the 4th of July party and the Great Gatsby party. There were also a lot more activities on the ship from when I went last year. Also,our cruise director Martin, was the BEST EVER - funny, entertaining, great party host, and he explained things very well. He was an A++ In addition, his dancing elevator scheme was very funny in how he caught passengers off guard in the elevator during the Great Gatsby party, and made them dance to get to their floor. The Food was u n b e l i e v a b l e. The quality and variety of food at the buffet was Astounding. Ribeye steak cooked to order one night. . as well as calamari, oxtail, chicken pot pie, and all kinds of fancy fish, pork, chicken and beef dishes. Many times the meat was so tender you could cut it with a spoon. Buffet desserts were also epic especially the german chocolate cake, the vanilla cannolis, and the butter cakes. And in the main dining room Silhouette, Superb new york sirloin steak, rack of lamb, shrimp scampi, creme brulee, strawberry cheesecake, and baked alaska. The mixed drinks were also made to perfection and the specialty coffee / espresso at Cafe Al Bacio was really good. Ports - ALL FABULOUS - Costa Maya was my favorite - took the short tram / taxi ride to Mahahaul beach which is the most beautiful beach I've ever been too - crystal clear warm water and no waves and palm trees that come right up to the water. Plus a great boardwalk with shops and cute cafes. However, did not like seeing all the homeless dogs not being cared for by locals and I had to buy them food / clean water for them. Wish I could have took them home with me. Read Less
Sail Date June 2019
We have had such incredibly positive experiences on the Celebrity Equinox cabin 8204, that, not only do we have no intention of venturing away from Celebrity's fleet, we cannot justify abandoning the Equinox. We have had the stars in ... Read More
We have had such incredibly positive experiences on the Celebrity Equinox cabin 8204, that, not only do we have no intention of venturing away from Celebrity's fleet, we cannot justify abandoning the Equinox. We have had the stars in our eyes snuffed out by more than one cruise, but each time we return to the Equinox, they are burning bright again. Every member of the staff is not only a pleasure to deal with, but they all seem to sincerely like one another, which makes the experience that much more pleasant. the meals offered in the regular dining area are exceptional. Though we did give the Tuscan Grille a try one night (outstanding!), we did not feel that they specialty restaurants were the only place to get quality food, like it felt on other ships. I was a little disappointed in the changes they made with regard to the glass blowing. Whereas before it was simply displays of professionals performing magic with the glass and pigments, it has turned into a kindergarten project where people can make their own ashtrays or whatever for a fee. I am sure that was due to customer requests, but I was mesmerized by the group from Corning's talent last trip. Read Less
Sail Date April 2019
I'll start this review as I have started all of my previous ones, with a bit of an introduction: My wife and I do 2-3 cruises a year, nearly all of them with Celebrity. We are 30 & 26 years old respectively, and have sailed the ... Read More
I'll start this review as I have started all of my previous ones, with a bit of an introduction: My wife and I do 2-3 cruises a year, nearly all of them with Celebrity. We are 30 & 26 years old respectively, and have sailed the Caribbean a half-dozen times. I will be writing this with the target audience of "First Timers" and will hope to shed some light on what we enjoy, and don't enjoy about cruising with Celebrity, and on the beautiful Equinox. Why this cruise? My wife is a school teacher, so we take a 7 day cruise every year on her Spring Break. We don't have bitter winters here in Central Alabama, but the end of March is the perfect time to hop down into the beautiful weather that the Caribbean offers year-round. We started off cruising Carnival years ago, but ultimately made the jump to Celebrity as we wanted something more sophisticated and relaxing. We don't like to be charged for every single item on a cruise, so we love that Celebrity allows us to go for the "all inclusive" package. We book through a wonderful Travel Agent who only does cruises. We went on board with a drink package, prepaid tips (paid by TA), and $450 on board credit. With Celebrity, the OBC can be used to book excursions, specialty restaurants, on board shopping, or virtually anything else you buy on board. Frankly, its one of the main reasons we sail with Celebrity. All in all, we got a beautiful Concierge Class Balcony and all the perks for well under $3000 for the entire trip. We brought about $500 US in cash for port spending and tipping on board.We have found that, with all of the inclusions, its really hard to beat Celebrity on price. Add in the service and the wonderful food, and its a no-brainer for us. We also have been fortunate enough to have my parents join us for each of the last three spring break cruises. Its wonderful to be on any cruise ship, but even better when you can spend the time with family. My parents being older, do not want a "party cruise". Celebrity offers a wonderful atmosphere that allows everyone to have a great time but not at the expense of others. The Equinox: After having sailed on her twice, it comes as zero surprise that the Equinox wins "Best Overall" on CruiseCritic every year. Its a beautiful ship with a very user friendly layout. At 121k GT, it sits right in the happy medium of cruise ships in terms of size. There is plenty to do, plenty of room, and yet still small enough to be able to get comfortable with the entire ship over the course of 7 short days. Our two favorite areas of the ship are the sundeck and the main atrium. Both are absolutely stunning whether it is day or night. Decks 3-6 are where all the magic happens. Bars surround the atrium on all sides but they are presented in a way that is very classy and doesn't ever feel crowded. The four main bars that we frequent are all very different in design and styles, and they are spread out in a way that no place ever feels particularly crowded. The martini bar and the Gastropub are opposite each other from the atrium. One serves decadent martinis in dozens of flavors and all is served in a beautiful lounge and a solid ice bar top. The Gastropub has the feel of a rustic craft beer bar that has an awesome selection of beers from around the world. This bar has ESPN running on TVs so it was crowded while the NCAA basketball tournament was going. The World Class bar is a really cool bar near the art gallery and shops. This bar has two "mixologist" that are expert beverage makers. I go here to experiment and try new drinks that I may not have tried otherwise. This requires the premium drink package, but you can literally tell them you like whisky, citrus, and sweet drinks and they will come up with something you've never tried before. Its a wonderful place to hang out before dinner or after shows, especially if your wife enjoys shopping as much as mine does! This last bar is my personal favorite: The Sunset Bar. Its an outdoor bar that is open from morning til late at night. It is at the top of the boat and at the aft, so the breeze and views are breathtaking. The Equinox, like all Solstice class ships, are covered in real grass on the aft 1/3 of the top deck. Its something extremely unique about Celebrity and its really neat to be in the middle of the ocean and have grass between your toes. All in all, its a wonderfully balanced ship. Its large enough for there to be plenty of options in how you spend your days, but small enough to still feel intimate. Captain Kate Mccue: Oh Captain, My Captain! I'll admit I was a skeptic at first. Not that I thought she was a bad Captain, but I didn't believe a Captain could have a significant impact on a cruise vacation. Most Captains that I have sailed with are only worried about doing their jobs, getting us to and from our destinations safely, and they allow the entertainers and the service staff to provide us a good time. And while that is completely fine, Captain Kate is amazing! Her personality infects the entire ship and everyone stops what they are doing when she speaks over the PA. She is an awesome Captain, and every single bit as good as she is advertised. I cannot say enough how impressed I am with her, other than it would be a mistake for Celebrity to ever let her go! Stateroom: Concierge Cabin (C2) Room 1249. The stateroom is the same as any veranda on the ship outside of Suites, but this cabin does offer a unique feature that only a few cabins on the entire ship offer... a larger balcony. The Equinox has a few "bump outs" or "humps" in her design that cause a few of the cabins on each floor "bulge" out a few feet. At the angles of these "bumps" you get a slanted balcony. From the nearest corner, it is no smaller than any other balcony on the ship, but at its widest, its nearly twice as long. Our deck chairs came with ottomans and the chairs reclined enough that we effectively had loungers on our balconies. We didn't get quite the breeze off the balcony due to where we were, but the extra balcony space will be missed on the cruises that we dont have it. Room layout is spacious enough for a cruise cabin, our bed was near the balcony compared to others that are near the bathroom. Speaking of the bathroom, its about average in size if you are used to balcony rooms. The shower has simple but elegant sliding glass door that doesn't waste any space. In concierge class we had access to slightly better bathroom toiletries and cosmetics. My wife didn't seem particularly impressed with the shampoo, but there could have been other factors that led to that. Dining: In this section is where we found the best and worst that our particular vacation had to offer. We went into this cruise knowing we would be doing a night or two in specialty dining, specifically Murano. I'll dive into the specialty restaurants in a bit, but lets get the not-so-pleasant out of the way. Please understand that we have never had an issue in the Main Dining Room. Celebrity does dining very well, and I'd even argue that it is one of their strengths. This time, we just weren't impressed. My wife, myself, and my parents got sat at a very nice four top. The MDR is crowded as it is on all ships, so that didn't bother us. We had a very nice and attentive head waiter, and the food both nights that we dined there was excellent. The bar/drink service however, was severely lacking. My father and I managed to get our wine quickly enough usually, but my wife and mother waited 15-30 minutes for their bar drinks every time they ordered. It became such an issue that our poor head waiter would go off running to get the drinks himself. This isn't a major issue, I am aware of that, but I expect more from Celebrity. After two identical services with the identical problems we called our Concierge (perk of concierge class) and told her about the issue and she asked if she could inform the Maitre'D. Literally 5 minutes later the Maitre'D had ran up to our rooms to apologize, hear our feedback, and promised to improve the service going forward. People, this is what makes Celebrity different. There are 3000 people eating dinner in his beautiful dining room, and he stopped mid-service to run up to our room to personally apologize and ask how to fix it. The next day we got back from a day at port and my parents and I each had a bottle of nice champagne from the Maitre'D, it was a wonderful gesture and we were impressed. Now as it turned out, we had a reservation at the famous Murano that evening. When we left Murano we were so blown away that we called our Concierge and asked her to book us in specialty dining for the remainder of the cruise. These restaurants are not free, nor cheap, but our concierge got us 20-40% off the listed price each night we dined in a specialty restaurant. So, in the end we never got to go back in the MDR, but I am convinced that the issues would have been fixed. Murano If you do one thing on a Celebrity Cruise, eat dinner at Murano. The first night of the cruise they offer it at a discount if you book ahead of time. My father and I are "foodies" and love fine dining. We both agreed that the Murano dinner service and quality of food is an experience that would be incredible even if it weren't on a cruise ship. Every single aspect, from the bread to the Grand Marnier Souffle is perfect. Lobster Murano is a top 5 dish that I have ever experiences and is cooked table side with everything from bacon, to lobster cooked in a cognac mustard creme sauce. We were so impressed that we booked it for every remaining night of the cruise that we could. One night they were fully booked, so we tried Tuscan Grille. It was very good, but with it being a for-fee Italian steakhouse, we left miserably full compared to the lighter and more elegant Murano. Entertainment & Activities This will be rather short as we did not attend any of the main productions in the theater. Celebrity keeps the same shows for 3-5 years before cycling them out, with us sailing on the Equinox as frequently as we do, there weren't any that we hadn't already seen. We did however attend the comedy shows and watch a lot of live music. The comedian was great and the house band was excellent as well. Celebrity offers other activities like bingo, concerts, seminars, and workshops that many find to be fantastic. Admittedly we mainly go find somewhere quiet near a bar, as we are both young and always seem to be around crowds on land, we enjoy a more laid back experience on the boat. Service With the exception of the MDR, which I consider a fluke rather than a flaw, service is impeccable on Celebrity. Tipping is a hot topic on any cruise forum, but I can definitively say that when I hand a bartender or my room steward a $10/$20 bill on the first day, they take care of my wife and I the rest of the voyage. I personally try to find a specific bartender in my most regular bars and tip heavy on days 1/2. I tip $1 a drink the remainder of the time and I am having another drink brought to me before the first one is finished. Celebrity has a wonderful staff and an underappreciated staff/guest ratio. I think the reason they named it "Celebrity Cruises" is because of how they want each and every guest to feel. It really is what makes them so special. Cafe Al Bacio: I couldn't figure out the best place to include this place in any of my previous sections, so I ultimately decided that it needed its own. Bacio is arguably the most loved place on the ship. They are a full service coffee & dessert bar that is open all day. In the morning people are getting their day started with anything from a cappuccino to a cup of decaf, and late at night every table is full with people winding down in the low light setting of an old city jazz bar. The live music from the atrium fills the bar and its just a super unique place to relax and enjoy yourselves. It sounds so simple and quaint, but I am amazed that every cruise ship in the world doesn't mimic this place into their own. Ports & Excursions: We loved every port we stopped at. We are very familiar with the Western Caribbean so only Key West was a first time port for us. Everyone has different interests at respective ports, so I will just tell you what we do every time and you look for more information if you wish. Key West: We wandered on our own, Key West isnt a large town and most of the cool stuff is near the ship. There are tours galore and a really neat aquarium nearby. Grab you a piece of Key Lime Pie and a Conch Fritter and enjoy your first stop of the cruise! Grand Cayman: 7 Mile Beach at Calico Jacks. You go to this beach for the water as it is one of the most beautiful beaches in the world. CJ's is great, but very crowded. Costa Maya: New favorite port in the Western Caribbean. The port itself is a maze, but very very beautiful. We find our way out and go to Maya Chan Beach Resort every chance we get. Check it out, its the epitome of a relaxing beach day. Cozumel: I have an answer to the famous Sancho's vs Nochi debate... Sancho's is the best! All inclusive, wonderful service, and a beautiful (safe) beach. We go every time we are in Cozumel and have no plans of changing! In Conclusion: My wife and I fell in love with cruising on our honeymoon and have been blessed to go one more than most our age. Celebrity is a perfect fit for what we want to do and how we want to spend our time on the boat. Its generally an older crowd, but we cruise like "older people". We have 2 more cruises currently booked with Celebrity, and 81 days cannot get here soon enough! Read Less
Sail Date March 2019
This was our first cruise so wasn't truly sure what to expect. We had two balcony rooms with the concierge class, we were a family of four including two teenage girls. We picked Celebrity due to the reputation of being one of the ... Read More
This was our first cruise so wasn't truly sure what to expect. We had two balcony rooms with the concierge class, we were a family of four including two teenage girls. We picked Celebrity due to the reputation of being one of the more exclusive cruise lines. I will start with the positives: 1) Boat was very clean and we were impressed with the use of the space in the rooms. The attendant that took care of our rooms kept them extremely tidy. Will warn you that the rooms are outdated. 2) Canyon Ranch service was top notch, I had a massage, blow out and manicure. 3) The cruise director and concierge were extremely friendly, they truly enjoyed their jobs and it showed. 4) Room service and Dining Room food were consistent. Sushi/Italian specialty restaurant were decent! The Sommelier in the main dining room was fantastic! 5) New Years Eve Party, Silent dance party, and white party were entertaining for all ages. Comedian made us laugh. The negatives: 1) Costa Maya, not so great. I saw previous reviews that said do not get off at this port, and should have listened. We only got off because it was a bit rocky the night before and we wanted to be on solid ground. We selected a Celebrity Beach Club excursion. First, the description of the package did not match the actual facility. There was supposed to be a pool, no pool. There was supposed to be a restaurant/bar. There was a makeshift restaurant/bar made out of shipping containers. We lasted a couple of hours and didn't eat or drink anything. There was too much seaweed (which they did warn us) to enjoy the ocean. We learned that we were taken to the wrong place, and that the actual beach club we were supposed to go to was closed. We were not told this, and when we went to the excursion desk to ask for a refund, we were given the run around. They finally agreed to give us 50% off but asked us not to tell anyone. 2) My daughters friend needed feminine products. When she went to check out, the man behind the counter was extremely rude. Asked her if she was old enough to even use the products (she is 16) and wanted to know if she had her mothers permission to buy the products. 3)The teen room was empty and the girls were disappointed that they didn't have much going on for them. The ship didn't do a very good job of advertising. Being that it was a holiday, there were a number of families with teenagers, however not a high turn out in the teen room. Thankfully the girls were outgoing and made new friends. 4)When we went to Cozumel and Grand Cayman, we decided to go directly to a five star hotel( Intercontinental/ Ritz) and either eat lunch or ask for a day pass. I am glad we did, we learned that a gentleman on our ship had passed away snorkeling in Grand Cayman. We also spoke to a family that toured the Mayan ruins in Costa Maya with their five children and they didn't learn one thing. Not sure we will be cruising again. On the fence! Read Less
Sail Date December 2018
We were a large group of 10 family members - all adults with one 17 yr old. I have cruised over 20 times, mostly on Royal, several times with Princess and once with Carnival. We tried Celebrity because I had often heard it was "a ... Read More
We were a large group of 10 family members - all adults with one 17 yr old. I have cruised over 20 times, mostly on Royal, several times with Princess and once with Carnival. We tried Celebrity because I had often heard it was "a notch above" Royal Caribbean. This was not our experience. Embarkation was awful - we had Elite status but the Celebrity member controlling our line was never paying attention. After waiting 45 minutes in a line to check in - we finally just went over to the regular check in line and were taken so fast. We also knew that the ship was going in for refurbishment (after we booked of course) so I was not expecting the look to be great. It was fine, carpet styles were dated and deck chairs etc showing wear but the ship was very clean so it passed in my book. The biggest reason for 3 star rating was honestly the food. I can be pretty objective since I have cruised many times. We ate in the main dining room every night. 80% of my meals were honestly just awful and the 20% that weren't - the portion size was so small as to be laughable. My ravioli dinner was 3 raviolis. I ordered the shrimp louie appetizer and it was seriously about a tablespoon worth. My shrimp scampi was shrimp skimpy - only 3 shrimp on the side. Seriously?! Even our head waiter acknowledged that it was bad and started bringing our sons extra dinners. We are not snackers or breakfast eaters so we were basically eating 2 meals per day. It is the first cruise I have ever been on where I felt hungry. The overall quality was just poor. Some meats were so tough that our drinks would spill when someone at the table was using a knife to saw through the cut. I understand cost cutting on portions but they are seriously in need of a new chef too! Two bright spots to recommend - the burgers at the Mast Grill and Sushi on Five (my crew did it for lunch). We did not try the other restaurants because it was a Holiday cruise and they were charging $70 to $120 per person cover charges. When you have 10 people that gets to be ridiculously expensive. The Buffet was not great. Again, hit or miss but more than anything it was just chaotic at lunch time trying to find an open table and get your group together. I wish all cruise lines would figure out a way to make this better. We did not do the dining room for lunch based on our dinner experience. The drink package was another disappointment. We upgraded to the premium because I did not want to hassle with whether a particular drink might be included or not. We found the drinks were very weak. You have to specifically say the brand of liquor you want or they will serve you house brands even with the upgrade. We finally started asking for double shots in mixed drinks otherwise you are just drinking a lot of juice and mixers. I ordered Baileys on the rocks and got one shot glass full over a huge glass of ice. In the dining room they ran out of the better champagnes and sparkling wines so what we were served was often just awful. Recommend you get your drinks in the World Class Bar. They use top shelf liquors there all the time. Entertainment in the Theatre was hit or miss. The first night comedian was probably the worst I have ever heard in my life. The comedian magician was enjoyable and the last comedian was very funny. The singer "Jane Curry" was very good as well. They had the Celebrity singers and dancers on deck entertaining for New Year's Eve. They were pretty bad at singing rock cover tunes. The house band Bristol was good but they played early in the center of Deck 3. After that, there was no where to really go in a lounge and just listen to some good music. Recommend the Silent Disco when it is in the Sky Lounge. Go early, they run out of headsets and there is a long line to wait once they run out. Disembarkation was another fiasco. We booked a Celebrity excursion and were told to collect our luggage on Carousel 2. It never came out. We spent 50 minutes wandering around looking for our bags not knowing whether our excursion left without us. I kept trying to grab a Celebrity person to help but they did not know what to do. Finally someone told us that our tag number had not been given to the baggage team. We sailed in balcony cabins. They were clean and ample room. Two outlets in the whole cabin was a joke with the amount of devices that need to be charged these days. Hope they fix that with the refurbishment. The WiFi kicks you off a lot and you have to constantly log-in again to connect. Also very very slow. I think everyone judges their cruises by what is important to them. We were still on vacation so we did enjoy our family time and some great weather. I hate to be this critical but when you spend that amount of money we did to take 10 people on a cruise, I did expect better. You definitely need to get the food and drink right on a Ship. The ship's crew and service were excellent. No complaints on that front. We just will not be cruising Celebrity again. Final note - don't do the Everglades excursion at the end. If you have a late flight on the last day, you can check your luggage through from the ship for $25/bag and just take a taxi to the beach for the day. We took the Everglades excursion with Celebrity. It was a very short boat ride (we saw one alligator) and then 30 minutes of "petting zoo quality" land exhibits. We were dropped at the airport by 1:00 pm for a 7:00 pm flight. Defeated the whole purpose of doing a day excursion to use up time. Read Less
Sail Date December 2018
We chose the Equinox rather late as we decided just before Thanksgiving that we wanted to be on a ship for the New year. Upon looking at available cruises, the Equinox came up as most affordable option of remaining balcony options. We did ... Read More
We chose the Equinox rather late as we decided just before Thanksgiving that we wanted to be on a ship for the New year. Upon looking at available cruises, the Equinox came up as most affordable option of remaining balcony options. We did get the Aqua class and as such got to dine each evening in Blu. The food and service were five star here and we arrived each night at our leisure and got table for 2. Menu in main dining appeared to be a step above RCL, admittedly our favorite cruise line.I neglected to mention that in the Aqua class room you get daily appetizers and fresh tea. You also get access to parts of spa (Relaxation room, steam room, and sauna). Casino was small and disappointing in that the minimums were high for a cruise. Craps min bet was $15 and while they had a single $5 BJ table that was always full, you could always find a seat at $15 and up table. Casino manager never changed these mins the entire cruise. They did have a Texas hold em Poker table that was open sporadically. Entertainment was average at best. They had 3 main production shows that were performed by same group with same stars. Celebrity productions were not Broadway like RCL Oasis class. Enough said. in between shows they would have a one man/woman show that was a magician/comedian or singer/comedian. I did enjoy the Steve Parry. PGA speech about his road to the british open and his chipping demo on the lawn. My favorite bar was the Sunset bar on the back of the ship. Great service and they had either a single or duo performing every afternoon. Cigars welcome there on one side. The Ensemble bar is also a nice place for pre or post dinner libations as they have jazz type entertainment. Other mentionable would be the Martini bar with and ice bar. They do a drink martini show that is quite an event. My seapass card had to be replaced ,i think, 8 times due to being de-magnitized and would not open room. Pathetic that they are still using old technology while sister competitors like RCL use RFID technology which were error free on our cruise in September. Furthermore, the inroom TV was out for 4 of the 7 days! The internet was another bad point. We only had unlimited internet on 2 devices and used our cell phones exclusively, yet we had to continually relog into their internet provider. Again with RCL we logged in once and were done! Really pathetic performance. Celebrity makes a big thing about the lawn areas as a pace to play games such as bocce, croquet, etc. All that I really saw on the lawn was sunbathing. Maybe Celebrity could reserve one area for games and others for sunbathing. And finally with a name like Celebrity would it not be nice to have a unannounced celebrity or 2 for one night only shows? RCL and even Carnival has done this for years. Read Less
Sail Date December 2018
The cabin was great, the ship is fine but the food was not what I expected. The buffet was terrible, specially breakfast. Ended up,going to dining room after the first two tries. Tasteless food, not very neat and not a lot of choices. The ... Read More
The cabin was great, the ship is fine but the food was not what I expected. The buffet was terrible, specially breakfast. Ended up,going to dining room after the first two tries. Tasteless food, not very neat and not a lot of choices. The dining room food was OK but nothing to write home about. Specialty restaurants were amazing but expensive. Drinks are super expensive because I guess they want to,push guests to the drink packages, I.e. Stella Artois beer $10, a macchiato and regular coffee $11, most drinks $14. The service was great. The entertainment was fine but too loud in two of the Cirque du Soleil like productions. Stayed at concierge level cabin, never saw the concierge. They bring a little tray of canapés every evening which were mostly terrible. The servers in the dining room were wonderful. The embarkation and disembarkation were very smooth. The ports were great. Read Less
Sail Date December 2018
This is our third cruise on the Equinix and fifth in Celebrity. We have been on other lines, Holland America, Princess, NCL, MCS and I believe that Celebrity out performs them all in service, food and entertainment. This cruise was no ... Read More
This is our third cruise on the Equinix and fifth in Celebrity. We have been on other lines, Holland America, Princess, NCL, MCS and I believe that Celebrity out performs them all in service, food and entertainment. This cruise was no different, except that we have noted that the industry quality in general has gone down. No more are the chocolate or seafood extravaganzas, and the entertainment is a bit sub par. On this cruise the big hype was the silent disco- where everyone was wearing headphones and listening to music. Michael’s club used to be a cool scotch bar with jazz - now it’s a quiet sitting room that is reserved for suite room guests. I asked what happened to the scotch bar - I was told that they were not “marketing for that demographic” - hmm maybe it’s time to look for a cruise ship that fits me better? Maybe Costa? I think the issue is that the cruise lines have tried to keep the price point down by cutting corners. My first cruise on Holland in 1998 cost 2500 with a veranda. I felt like I was eating in 5 star restaurant. I enjoyed wearing a jacket and a tie each night. It was special. This cruise came with two perks and cost me 2600 with a veranda. Not much difference in price but a lot in experience. I’d rather spend more and get more. But after all that is said - for this price class, Celebrity out shines them all. Read Less
Sail Date December 2018
First of all I would like to thank captain Kate also all the crew and staff for a fantastic cruise the waiter in the silhouette restaurant whose name was Omar was nothing but first class service he was brilliant and a fantastic ambassador ... Read More
First of all I would like to thank captain Kate also all the crew and staff for a fantastic cruise the waiter in the silhouette restaurant whose name was Omar was nothing but first class service he was brilliant and a fantastic ambassador the standard of food in the restaurant and Buffy was brilliant also I would like to praise our waiter who served the wine he was excellent the bar staff on deck 14 gave a fantastic service and I would like to thank Jose who had a smile for every person he served all the bar staff on deck 14 are credit to the equinox and gave a great service I could not have wished for a better ship to experience our first cruise my only gripe was with bar staff who served cocktails they tended to show boat to much and I found it hard to get served the tended to show off and forgot customers needed serving I avoided this bar but overall a fantastic ship and nothing but 5 star service from the person who serviced your room right up to the top staff highly recommend a ship not to be missed if you are after a fantastic holiday thank you for making my first cruise unforgettable the entertainment host did a brilliant job but he should stick to present ing but dismiss the dancing great singer well done Read Less
Sail Date October 2018
This was my first time cruising with Celebrity after having thoroughly enjoyed my first cruise with RCCL to Bermuda back in 2011. I was excited to explore the Caribbean and to try the more premium offerings of Celebrity. My wife and I had ... Read More
This was my first time cruising with Celebrity after having thoroughly enjoyed my first cruise with RCCL to Bermuda back in 2011. I was excited to explore the Caribbean and to try the more premium offerings of Celebrity. My wife and I had a great time and even booked our next Celebrity voyage (Constellation in the Mediterranean, Summer 2019) whilst still onboard the Equinox. Ahead of the cruise, we spent a few wonderful days exploring Miami, enjoying the warm weather and great food before climbing aboard the Equinox for 7 nights in the Western Caribbean. Our stateroom was nice, and we made constant use of our balcony. The only issue we experienced with the accommodation occurred in one of the ports, where we experienced a strong acrylic/chemical smell in the cabin that was the result of some work being done on the ship's hull. It was quite overpowering, we alerted the steward and he mentioned the same reported by other passengers. The work promptly ceased and the smell dissipated after some time. We loved the food onboard, both in the main dining room and in Murano, the French specialty restaurant on board. The choices were excellent, we especially liked the 'Moveable Feast' menu and events on board, inspired/cooked by Michelle Bernstein and Marcus Samuelsson who were often seen walking around the ship. We generally liked the ports of call, although they trended more towards the tourist-y versus the cultural. We enjoyed walking around in Key West, buying some souvenirs and the requisite key lime pies. We planned one excursion in Costa Maya to a secluded beach club, however had to be taken to a different, closer beach due to problems with seaweed. Not ideal, but we made the best of our beach day. We actually didn't get off the ship in Cozumel, choosing instead to spend the day onboard at the spa. I had hoped that Grand Cayman would be similar to Bermuda, given their similar roles as financial and banking centers. This was not the case, at least not for the area directly around the tender drop-off point. Our ship pulled into what seemed to be a cruise-ship parking lot- along with three other large Carnival ships- so the port area was extremely crowded with passengers and vendors. August in the Caribbean is hot and humid, so it was difficult to spend much time outside, besides by the pool. Also the summer timing of the cruise also meant that there were a large number of children on the ship. I hadn't expected this with Celebrity but it didn't cause any issues. We really enjoyed the ability to relax and unwind on this trip. Although it was carrying thousands of passengers, there were numerous quiet places and never seemed too crowded. We'd certainly cruise on the Equinox again, at a cooler time of the year, perhaps as a way to explore the islands of Eastern Caribbean. Read Less
Sail Date August 2018
We flew in from the UK a few days before the cruise and we’re met at the airport by a lovely lady who directed us to a shuttle bus, and gave us some info on getting round Miami. The transfer from the hotel to port was fine and ... Read More
We flew in from the UK a few days before the cruise and we’re met at the airport by a lovely lady who directed us to a shuttle bus, and gave us some info on getting round Miami. The transfer from the hotel to port was fine and embarkation was painless. The ship itself was lovely and our cabin 7224 was clean and bright. Our room steward, Sheldon was fantastic. We had dinner at the 8.30 sitting and our waiting staff were knowledgeable about the food and friendly. On past cruises we have chosen to eat at 8-8.30 then attended the show at 10 ish, however the shows were all at earlier times so we had to attend them before our meal, we prefer the later shows. Shows were all different, some better than others but all enjoyable. The entertainment team did great work. Disembarkation appeared well organised but when we got to the luggage hall there were no signs up to let us know which carousel we had to get ur luggage from. This delayed us and meant we ended up sitting on the last bus to the airport for about 30 mins before it left - no one else came onto the bus after us! We love Celebrity and they would be ur first choice for any future cruise. Read Less
Sail Date July 2018
Been on over 15 cruises. The food on this ship was the best I’ve had in the last 5 cruises that I’ve taken. This includes food at the buffet and in the formal dining room This was my first Celebrity Cruise. The service in the formal ... Read More
Been on over 15 cruises. The food on this ship was the best I’ve had in the last 5 cruises that I’ve taken. This includes food at the buffet and in the formal dining room This was my first Celebrity Cruise. The service in the formal dining room was outstanding (Antony and Diaz). The service in the buffet overall was extremely good. Tables cleared quickly; offers to deliver tea coffee or other drinks. Buffet was crowded at times but manageable . Though too much selling of drink (soft and hard) packages, I would cruise w Celebrity again. Since I had cruised Western Carib twice in the past, the tours were not of interest. Not much new there. Latoya the Concierage was knowledgeable and extremely helpful w a great attitude. The Solarium (w pool for adults only) featured soothing music, a water ballet area, a softly lit wall of lights and chaises. For lunch in this area, there were offerings of healthful salads, fruits, oatmeal cookies, jello and sandwiches. There was a small dining area to sit and eat or have a coffee or other drink. Read Less
Sail Date July 2018
We chose this itinerary because our grandgirls wanted to be in the water, snorkeling and the like. We found Celebrity to offer great value for the money. We all loved the variety and quality of food in the Oceanview Cafe but did eat in ... Read More
We chose this itinerary because our grandgirls wanted to be in the water, snorkeling and the like. We found Celebrity to offer great value for the money. We all loved the variety and quality of food in the Oceanview Cafe but did eat in the central dining room (Silouette) and the Tuscan Grille for a special birthday. Excellent. Crew was very friendly and always helpful. Main pool was inadequate on the days at sea. Nice to have separate adult pool in an air conditioned area. Spa services (2 massages for me and manicures for the girls) were good but overpriced. It would have been nice to have had an escort to the locker room and been given a robe. We used Shore Trips for Excursions and while finding the office could be an adventure in each port, the groups were much smaller than what our fellow passengers reported with Celebrity's excursions. Organized program for children seemed tailored for younger kids and teens....not the 10 yr old set. Could have shown family movies on the day at sea. Most importantly, one of the girls left her ipad in our room on the ship. We used the automated service (Chargerback) for reporting it and 2 weeks later it is being returned to us. We so appreciate our cabin attendant, the honesty of the person who found it and the efficiency of the system. Read Less
Sail Date July 2018
We were visiting Miami from Northern Ireland. We took our flight from Dublin direct with Aer Lingus to Miami 5 days before the cruise, this allowed us a few days to explore the Miami and Fort Lauderdale area. We picked up a hire car for ... Read More
We were visiting Miami from Northern Ireland. We took our flight from Dublin direct with Aer Lingus to Miami 5 days before the cruise, this allowed us a few days to explore the Miami and Fort Lauderdale area. We picked up a hire car for our stay before the cruise then returned it to MIA on the embarkation day. TIP - the taxi drivers are a bit crazy and the set fare seems to be $27 from the airport to Port of Miami. I recommend an Uber - this works out at around $14 and a much comfier ride - head to the car rental ground transportation level and your Uber will find you. Moving on to the cruise, we arrived at the Port of Miami around 11:30am, at this point hopped out of the taxi and had a very awkward greeting from a baggage collector who moved our bags away and immediately turned to us and said "We will load your bags for you, so I will accept tips now and ensure your bags arrive safely". Being a British tourist in a foreign country I gave him $5 for our 3 bags as I wanted to make sure they would definitely get on the ship. TOP TIP – have some small cash handy when you get to the port, by chance I happened to have a $5 in my pocket or it would have been awkward. Next we walked through a quick security check, nothing much to report, just a standard TSA like check but not as strict and then a very quick visit to receive our XpressPass cards and a check of our passports. We have British passports however there were no visa requirements for the countries we were visiting (obviously just ensure you have an ESTA for landing in Miami!). We then proceeded into the ship and did what anyone else would do, headed to the buffet. We skipped breakfast so were very ready for our buffet lunch. The range of food the Oceanview Café had was excellent, pizza stations, carvery’s, Indian and meat stations. We found a nice area out at the back with lovely views of Miami, including the AA arena and the Miami Causeway. Whilst we were eating an announcement came over to PA to say rooms were ready 45 minutes ahead of schedule, we were excited as we had booked a balcony room, number 7125. After 2 or 3 lunches each we decided to check out the room, the Atrium of the ship is incredible, I have previously sailed with Princess and NCL, I was told Celebrity were one of the best and they didn’t disappoint. Being from the UK we have been beat up financially by Brexit and the exchange rates so any opportunity to save money was welcome, we ended up booking a balcony room through a US company cheaper than an inside cabin on the Celebrity Website. I won’t go into huge details about the room but it was a decent size, big sofa that was used the whole week to hold the cases, an extremely comfortable bed and the balcony which was used for about 2 hours every day, my happy place. Room pictures are attached. The first stop was Key West, we booked a Trolley tour for $25 each which was nice to see around however with the benefit of hindsight we would have just hopped off the boat and walked up Duvall Street. Next was a day at sea to explore the ship, we visited the iLounge, being an Apple fanboy this delighted me. We also headed to the front of the boat where it was quieter to sunbathe (this is up 2 floors and I don’t believe there is a lift). You have more space here compared to the poolside however food is further away….burns a few calories I guess. Costa Maya – this stop was kind of poor and we had been warned about this. Our initial intention was to visit the Mayan ruins however when we began researching it showed that we were over 2 hours away. We decided we would go on shore; it was odd as we left the ship around 10am and already a lot of people were walking back to the ship telling us “not to bother”. We took a dander around the town and it was ok for souvenirs but it seemed the general consensus was that it is a stop that should no longer be on the route, this came from crew and guests. The following day we visited Cozumel, we were told this was the better Mexican stop out of the 2. Our initial intention was to go to the beach and explore from there however my wife kept asking about the excursions. In the end we decided to go to Dolphin Discovery and swim with the dolphins. I liked this area as the dolphins had loads of space in the sea to swim. The cost was $89 and it is treated like a dolphin swim with a beach area afterwards. The one thing that really grinded my gears was during the experience there is a huge push on photographs, one single photograph was $80! I thought it was pesos at the start when I first read the sign. TOP TIP – if you do this experience ask them for the online link and you can buy the photos for up to 2 weeks afterwards, they are approximately 75% off. A CD of photographs was $165 which is atrocious. The beach area was pleasant and it included food & beverage whilst at the facility which was just ok but all in all we were very pleased at the experience only costing $89. We took the bus back to the port and explored a few of the shops in the port; this was a lot nicer than the shops in Costa Maya. The next day we were in Grand Cayman, I had been there about 15 years before. We walked off the boat and purchased a bus trip for $25 each which took us around the island. TOP TIP – we wanted to Jet Ski at 7 mile beach and it was $100 for 30 minutes at the port to book. When you get to the beach most of the vendors sell this for $40 - $50 for half an hour so better than half price. The bus took us to Hell and a little shop of novelties; it let us see around the Island a little and gave us a good history of the Island. We hopped off the bus at 7 mile beach to stay there for a few hours and it was genuinely the best beach we have ever experienced. We have been to California, Hawaii, Portugal and Spain however this beach had the clearest water and it was the prettiest beach we have been to. After jet skiing we swam for a while, some snorkelling and sunbathed for a while. About 2 hours before we had to be back on board we started to look around for how to get back to the boat, luckily all the taxis and busses meet up at the beach car park, we were taken back to the port for only $2.50 each. There are small stalls at the port again for souvenirs and drinks; we felt the prices were pretty good too. Leaving Grand Cayman was sad as it was our last stop on the cruise; we still had a day at sea ahead of us before we got back to Miami. When we got back to Miami it was a very civilised process, we left the hefty luggage out the night before and we were given our “waiting area”. We did not go to the meeting area, we went to get breakfast first and at that point our number was called so we wrapped up and headed off the ship. We picked up our luggage and got in the queue for immigration, this was very slow. The CBP conduct a “light” check of the passports and didn’t ask many questions but we did notice those that requested porters at the luggage area walked to the front of the immigration queue. We grabbed an uber at that point and headed to MIA. Entertainment In regards to entertainment there was a stand-up comedian, a puppeteer, a Paul McCartney tribute show and the ship’s crew show. I hope I don’t offend anyone but I felt the ship’s crew show was poor, we really didn’t enjoy it, and it felt like a super budget restrained Cirque performance. The performers are trying hard but we couldn’t help but feel that another stand-up comedian or perhaps a varied music performance would work better. The stand-up comedians were excellent, genuinely brilliant and usually a full house. The Paul McCartney performance was very well played, a little dull at times and a lot of empty seats however the guys were very talented. Food The Oceanview café was the most impressive buffet we have used at sea, the food variation was excellent. It was nice to have Indian & Chinese dishes (even proper British bacon at breakfast!). The evening meals were at Silhouette, the service was wonderful and the food was delicious. There are static items on the menu and then one or 2 dishes per course are changed daily, a little more variation would really help but that’s a very minor thing as there were plenty of options. As a British couple we really enjoyed afternoon tea every day between 3pm and 430pm I believe it was, the scones and cakes were delightful. Room On our last cruise we had an inside cabin on the NCL Epic, so this room was a big upgrade for us. The balcony has very comfortable recliner chairs and a table which is nice for breakfast (menu is left on the door handle with your time preference) and our door locked tight so we didn’t have any outside noise at night. The bed was very comfortable and there was significant space underneath the bed for suitcases, the sofa was sizeable however I would assume most use it to hold their cases if not unpacking. A sizable wardrobe, safe, fridge and TV, the TV channels are enough for background noise, mostly news channels for some reason but best not to sit in the cabin watching TV on a cruise! The bathroom was very spacious, a good shower and plenty of storage. Stops I enjoyed all the stops except Costa Maya; perhaps it is my own mistake but I just didn’t enjoy it. Had we been able to go to the beach it could have been excellent however they are having a big sea weed issue at the moment so a lot of the beaches smell bad and you are unable to go in the ocean. Key West is a wonderful first stop, I hadn’t been there for over 18 years and had a great time, Grand Cayman was superb for the beach alone and the locals are very friendly. Service I could write a huge piece on this but my general impression is that EVERY staff member went above and beyond. Having worked in service delivery for 10 years I value this trait highly, Celebrity impressed on every single level. The waiters in the dining room were world class and the room attendants were friendly and thorough. I could write a long list of names but the whole crew is superb, the head Chef from Bergamo in Italy introduced himself to us one night. I congratulated him on the excellent display of his staff and food. Ship The Celebrity Equinox ship has been in service since 2009, we were told that the ship is due for a refurb sometime in the near future. I wouldn’t say that it would be overly necessary, I would say that the equinox has another 2 or 3 years before that would be required. The rooms are still in good form, the pool area, gym and shopping areas are very modern, the foyer is beautifully designed with glass elevators and the ship is very easy to navigate. Read Less
Sail Date July 2018
This past June 30th we had the pleasure of sailing on the Equinox for its Western Caribbean itinerary (Key West, Grand Cayman, Cozumel, Costa Maya). It was our 11th cruise overall, and our second time on Celebrity. Below are my notes, ... Read More
This past June 30th we had the pleasure of sailing on the Equinox for its Western Caribbean itinerary (Key West, Grand Cayman, Cozumel, Costa Maya). It was our 11th cruise overall, and our second time on Celebrity. Below are my notes, critiques and comments from throughout the cruise. Positives: - Public Spaces: First of all, I think the Equinox is the most visually stunning ship I've ever sailed on. The public spaces are so modern and clean that it feels like the ship is brand new. As has been noted, the spaces are also very well thought out. In particular, we really enjoyed hanging out in the adults only solarium, which maintained a serene feel at all hours of the day, despite crowds. It never felt too humid (a problem we've found with some of RCCL's solariums) and the area was lit with lovely colour changing lights at night. - Oceanview Café: The Oceanview Cafe deserves major props as well. The area never felt overcrowded, and the food served there was of very good quality -- unlike the overly cheap buffet fare we've sometimes found on other lines. I really enjoyed that there was always a curry option available as well! - Entertainment: I loved the musical shows put on by the Equinox's talented cast, and though the "story" was mostly lost, it didn't really matter. "Topper" in particular was really imaginative in its choreography and costumes. The 2 comedians that were aboard during our trip were also very good. - Friendliness: Celebrity's staff and officers have always been extremely friendly and talkative, and we really appreciate that about the line. Numerous times we struck up conversations with ships' officers -- a far cry from the fairly cold reception we received from officers on Norwegian. Negatives: - Main Dining Room: Though our waitress was wonderful, I unfortunately cannot say the same of the main dining room food during our trip. The soups I ordered were watered down and often arrived cold, and family members who ordered cooked-to-order items reported they were very overcooked. I ordered the Veal Cordon-Bleu on the last night, and was shocked at how tough and over-salted it was. Frankly, it tasted like a microwave dinner. Another thing we noticed was that the portions were absolutely tiny! It's painfully clear that Celebrity's been cutting back a lot here. When I ordered the beef tournedo, I was surprised by how small it was, accompanied by two lonely potato wedges and a sad little portion of broccoli. As a result, we frequently overheard people around us asking for double portions of different items. - The App: I love that Celebrity is trying to become more modern by integrating its app with the ship's activities, and I'd love to see this replace the daily letters sometime in the future, but it's clear that they aren't there yet. At least 5 times throughout the cruise, we arrived somewhere for an event only to be told that the app was wrong and the event was actually at the other end of the ship. - Debarkation reminders: I understand that it's important to be clear with guests about disembarkation details so as to avoid confusion on the last day, but debarkation tags in the room 3 days early? Not cool. We also noticed that as of the second-to-last day of the cruise, every single announcement and every single pre-show or pre-event monologue was accompanied by reminders that "today is your final port day of the cruise" "tomorrow is the final trivia of the cruise", etc. A small detail, but it was kind of grating to be reminded of this at every possible turn. - Not using available spaces: Less of a complaint and more of a remark. There were some spaces on the ship that we noticed were woefully underused. For example, there isn't a single event I can recall taking place in Celebrity Central. At one point there was a "majority rules" gameshow that took place in the hallway outside Celebrity Central, despite that space being completely empty and ready to host such an event. Similarly, the Slush Bar was closed for all but about 4 hours of our cruise. I'm really not sure what's happening with this space -- maybe Celebrity has decided to abandon the concept and turn it into something else in the next dry dock? Other Notes: - We stayed at the Hampton Inn Brickell before the cruise, and for the most part it was a lovely hotel, and I would highly recommend it to anybody staying in Miami pre/post cruise. That being said, definitely avoid the shuttle there. Upon arrival, we booked the cruise port shuttle for the following day, thinking this would be an easy stress-free way to get to the ship the next day. Boy were we wrong. When we got to the lobby for our shuttle the next morning (10 minutes early, might I add), we were practically yelled at by the shuttle organizer because apparently 2 other guests hadn't showed up and they were going to have empty space. (How is that my problem?) They huffed and puffed about it and seemed unwilling to take us, which I don't understand -- why would you turn away 4 customers because 2 others didn't show up? The hotel concierge was shocked by how rude they were being, and we ended up just taking an Uber (which was cheaper anyways). - We had heard about Persian Gardens day passes, so we inquired about this on the first day, hoping to take advantage of it on the first sea day. Apparently, though, Celebrity is no longer offering these (the spa concierge told us they were only doing expensive week-long passes now). That's a shame, as we would've bought the one-day ones. - In Key West, we were told by a crew member checking guests out that due to new US rules no food whatsoever (including prepackaged items) was allowed to be brought aboard from Key West. This seems bizarre to me, as it could only end up harming vendors in Key West. Anybody know if there's any truth to this? Read Less
Sail Date June 2018
We just returned from the 16th June sailing on the Equinox to the western Caribbean. The cruise was a birthday present for my older (and mentally disabled) brother. Our experience was outstanding! A few highlights: * Kudos to ... Read More
We just returned from the 16th June sailing on the Equinox to the western Caribbean. The cruise was a birthday present for my older (and mentally disabled) brother. Our experience was outstanding! A few highlights: * Kudos to Alyson at the the Celebrity special needs desk! We had expedited boarding because of my brother's anxiety in crowds. From entering the terminal building to walking up the ramp, it was less that 10 minutes. We were onboard a little before noon, and if I recall correctly cabins were available just before 1pm. * We had two adjoining concierge class cabins on deck 9. The cabins were immaculate, and there were no issues or gotchas with things missing, not working, etc. * Our cabin stewards were Felix (9344) and Bregon (9346). Celebrity, I cannot emphasize enough how wonderful they were with my brother... as busy as they were, they ALWAYS had a few minutes to stop and say hi, and have a talk with him if he was excited to tell them about something! Dining: * On most nights, we dined in Silhouette for the early seatings. Our waiter was Yusuf, with his assistant Rexon. Our drink server (providing my brother with virgin pina coladas) was Jaya, and the sommelier who expertly took care of my needs was Sarvan. In short: the BEST main dining room team we have had on any of our three cruises. * We did dine in Silk Harvest on the first night. Our waiter was John - and he did a tremendous job along with maitre d' Amir. The food was great, and John offered us another night at the same discounted price... so we took him up on it! BONUS: on the second night, by brother's drink server was Jaya from the MDR, who came down to cover for someone who had become ill. *We enjoyed the OceanView Cafe for breakfast every morning except for the last, for lunch on sea days, and for dinner one night. The food was fresh and hot (a pet peeve of mine in buffet settings). Kudos to Gail who took care of us for the first few days - but then she disappeared. I hope she didn't become ill or sign off the ship! * I enjoyed the location of the Mast Grill - away from the pool crush, but close enough for the music. * Cafe al Bacio met my caffeine needs - but no cinnamon syrup? C'mon, gang! Entertainment: * Topper: not a bad show! * Elysium: not so much. * Visiting act: Horizon (a MoTown group). Great! * Ship musicians and bands: generally pretty good. I was amazed at the depth of their playlists. Spa: * An excellent massage from Nicky, and some much needed facial maintenance from Stephanie. For the second time, I paid for Persian garden, and underutilized it; it was nice, but I won't repeat that mistake again. Ports: * Key West: I love it, so I'm biased. No shore excursion here; it was my brother's first visit, so we just walked around. * Costa Maya: I struggle with this one. It's almost like Mexico and the state of Quintana Roo wanted their own private island... and build it at least an hour from everywhere. The little shopping mall is... well, limited at best. Prices are higher than other areas of Mexico (we go to Cancun and Playa del Carmen every year). We did the Mayan Ruins combo tour, visiting Kolhunlich and Dzibanche. The ruins are amazing, but I can't recommend the tour - too much time on the bus, with only an overripe banana & cookies, a ham & cheese sandwich, and a few bottles of water (no meal stop). I think it would have been better to tour one site that offered a stop for eating, the beach, etc. One bright spot: our tour guide, Luis Tellez. Cozumel: no excursion here. We took the ferry across to Playa del Carmen to walk around and have lunch at our favorite place (Karen's). PRO TIP: go to Karen's! Great food, great prices, and a section with air conditioning! Grand Cayman: We did the Land / Sea tour. This didn't seem well coordinated; even though we got off the boat on time, we had to wait for almost an hour for the tour to start. My brother liked the sea portion (a semi-submersible) - I was underwhelmed. The land tour visited Hell, then went on to the Turtle Farm - with a stop for rum cake in between. Our guide and driver was Glennford Scott - very knowledgeable about the island, and very entertaining! Casino: * Small but adequate. We didn't spend much time here, although my brother was the top winner in our Roll Call's Slot Pull! He had a blast. Miscellaneous: * About 300 kids on board, and I was amazed at how well behaved they seemed! Kudos to their parents for raising 'em right, and to Celebrity for keeping them entertained. * We saw a little wear and tear, but I'd expect that. The ship goes into dry dock next spring. One thing that was disappointing: it was hard to find seats in the theatre and Celebrity Central that hadn't been "sprung". This was particularly bad in Celebrity Central; in some of the seats, you would have to lean forward onto your legs to keep from slipping off the cushion! C'mon, Celebrity... you should be able to address this before dry dock. Post Cruise: * We used the Avis shuttle to go pick up a car from downtown Miami. This was aggravating; the shuttle pickup area outside of the terminal building is a poorly organized zoo, and the rental office was not owned by Avis - it was a franchisee whose computers were down. Next time, I'd take a cab to the Avis airport location. The Bottom Line: * I'd recommend this cruise! * Select your Costa Maya tours wisely. * If you end up in Playa del Carmen, eat at Karen's. :-) * The best part of the cruise was seeing my brother have a great time. * We booked onboard for next year - the eastern Caribbean itinerary, sailing out of Ft. Lauderdale. Read Less
Sail Date June 2018
Celebrity Equinox had excellent food and service. I had dinner every night in the dining room. All my tablemates and I agreed the food was fantastic every night. I saw no reason to go to the specialty restaurants as the food was so ... Read More
Celebrity Equinox had excellent food and service. I had dinner every night in the dining room. All my tablemates and I agreed the food was fantastic every night. I saw no reason to go to the specialty restaurants as the food was so good. Service was excellent, too. Even the buffets were very good with a huge variety of food. There was an excellent female singer at the pool and almost nightly singing in the main lobby, where people danced. The casino was very large and nonsmoking. They even had a $5 Blackjack table! There is a free children's program for each age group. I would highly recommend the Luggage Valet. It is $25. After you put your luggage out the last night, it is taken care of until you arrive at your home airport. You don't have to get it from the conveyer belt after you disembark the ship or lug it or carry it at anytime until after your flight home. I've used it on several cruises, and it is a pleasure and well worth the money!!!! Read Less
Sail Date June 2018
This was our first vacation in 3 years. We chose Celebrity for the relaxed atmosphere and pampering we had read about. We were not disappointed. My husband, myself and our 12 year old son traveled. We did 2 Princess Cruises 5 and 7 ... Read More
This was our first vacation in 3 years. We chose Celebrity for the relaxed atmosphere and pampering we had read about. We were not disappointed. My husband, myself and our 12 year old son traveled. We did 2 Princess Cruises 5 and 7 years ago We enjoyed them but this Ccruise was a step up in service. Before the cruise we stayed at the Pelican Beach Resort for 3 nights in Fort Lauderdale to relax before relaxing. It is a great resort. We got a good deal. It is right on the beach, has a pool and lazy river, great restaurant and bar. It is very family friendly. We were in room 2117, a sky suite. The perks are fantastic. The cabin had more storage space than the 3 of us could use. It had plenty of space for 3 of us. We hung out on the balcony quite a bit and had breakfast out there one morning. The butler was amazing. He specifically gave my son his card with phone number and said he could call anytime from anywhere on the ship and help him or order snacks or drinks. My son was thrilled! He also brought us fruit every afternoon and canapes and was available for all our questions. We ordered room service a few times and he was responsible for bringing this to us. We loved Luminae and ate there every night and some mornings. The food is varied and delicious. It is very high quality and very creative. I know food is subjective but we felt we did not have a bad meal there. It was also nice being able to order off the MDR menu and some nights I really just wanted a salad to start my meal. Their servers were very attentive and got to know our likes and dislikes. Before dinner we would go to Michael's for a drink. After the first night the servers, bartender and assistants all knew our name. The Concierge in Michael's Club is also wonderful and very helpful. Since this was our first time sailing with Celebrity she was available for all our many questions. It was also lovely to hang out in Michaels the day we embarked. We only saw one show but it was fun and better than we expected. My son did not utilize the kids club but there were kids onboard and they had plenty of activities for them. In Key West we walked around and went to the Hemingway House. It was fun. We did not do an organized tour. In Grand Caymen we did the stingray and snorkeling Celebrity excursion. Originally we had just a stingray excursion but that was cancelled. No issues with Celebrity issuing a refund. My son had never snorkeled and I would not recommend this as a first time snorkeling trip. It is on a coral reef and you can not put your feet down. It was a little tricky for him as he is not a strong swimmer. We did not get off the ship in Cozomel. We did a Native Choice tour of the Mayan Ruins called Chacchoben then went to a Lagoon at a resort for a great lunch and some swimming. This is a wonderful tour company and we were very happy. Knowledgeable staff. People have asked about chair hogs in the past. We did not see this. In fact there was a table and plastic box where items were placed for collection if they were left unattended for more than 30 minutes. Definitely hard sell on dining and drink packages the first night but after that it eased up a bit. My husband got a Persian Garden package and went there every day after working out. It was very relaxing and he enjoyed it. We had an amazing trip. We wanted to relax and be pampered and that is what we were able to do. We felt very taken care of and spoiled. We are definitely planning to travel with Celebrity again. Read Less
Sail Date June 2018
Our 6th cruise and chose Celebrity as we had a very nice holiday on Celebrity Reflection one year earlier. Was nervous that Equinox was built nearly 10 years ago and it is starting to show. Overall the ship is generally in good keep, but ... Read More
Our 6th cruise and chose Celebrity as we had a very nice holiday on Celebrity Reflection one year earlier. Was nervous that Equinox was built nearly 10 years ago and it is starting to show. Overall the ship is generally in good keep, but our Concierge cabin, especially the bedding, was really worn/stained / full of tears - yuk! Not OK!! Our cabin Steward put on a fresh mattress pad - but needing to ask for this was not ideal. Also disappointing that our specialty dining reservations were moved to other days even though we prepaid and booked months in advance. Crew was always very apologetic...but nonetheless shouldn’t have happened. Food at specialty restaurants and the main dining room was very good. Great service in the MDR; even the wine steward (who was very slow on last cruise) was great this time. Enjoyed all the ports (but keep in mind the Mexican stops are just what you expect -lots of junky gift shops and street vendors). Nice beach in Costa Maya. Cayman is always great! We have only ever done concierge class on celebrity and I’d liken it to ‘economy plus’ on an airline. Some nice touches, but probably not worth the minor cost increase. We had to ask on day 3 for our ‘complimentary champagne’ (which nerves me to need to request it). We also laugh about the ‘pillow menu’ and x-linens for bedding...on two cruises now with Celebrity and have yet to see a pillow menu....oh well...I would have settled for a clean bed. The afternoon snacks are nice in theory (but not all that good and there is no shortage of better food everywhere else on the ship.) Love the bathroom setup and the cabin Steward was very responsive (we don’t blame him for the old/dirty mattress cover - to me that is more a training/purchasing of newer bedding issue with celebrity corporate....he was probably doing the best with the bedding he was given). On a ship build in 2009; we probably weren’t the only cabin with old bedding. The wear and tear items (towels/bedding/carpet/even some of the chairs in the MDR) really should be upgraded more often; if Celebrity wants to differentiate itself. The entertainment was very good...though we are in our mid 40’s and too much of the music was geared towards a much older crowd. You would think they would adjust over spring break for families with kids and try to attract the next generation of cruisers. I’m an old soul and like all kinds of music; but a little too much Kenny Rogers/Dolly Parton/ Johnny Cash for a modern experience. The show Topper and comedian Rondell Sheridan were the highlights and were excellent. We really wanted to love Equinox- but was sort of a mixed bag. I’d really like to see Celebrity adjust prices and, in turn, provide truly a world class experience on a big ship. It is currently very reasonably priced (at least relevant to other family vacations) but you kind of leave feeling like you got only some of what you paid for. Most cruises are sort of like water parks - I think people choose Celebrity for the food, service and quality...so it would be good if Celebrity really figures out their demographic. Read Less
Sail Date March 2018
Celebrity Equinox Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.5 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.7
Fitness Recreation 4.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 4.0 3.9
Service 5.0 4.6
Value For Money 4.5 4.2
Rates 4.0 4.3

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