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15 Celebrity Equinox Caribbean - Eastern Cruise Reviews

Always rated high in many areas. Food in the dining room and buffet,very bland and very disappointing. Ship very clean, above avg. staff, the solarium was great. The food is what really brings down the rating. Nice inside, cabin bathroom ... Read More
Always rated high in many areas. Food in the dining room and buffet,very bland and very disappointing. Ship very clean, above avg. staff, the solarium was great. The food is what really brings down the rating. Nice inside, cabin bathroom didn't have a lot of space. Samana not ready for cruisers, yet, not worth going on a beach tour, very poorly planned by Celebrity. Will try Celebrity again, can't be this poor twice! Martin, in Guest Relations was very helpful and well above the norm. Budi our room steward was also well above average. This cruise had highs/lows, more than other ships we've been aboard. The buffet is very well laid out and planned well - no congestion. Celebrity really needs to address the food quality problems, we did hear others complain. Very nice ship, esp. for ten years old. Another item that was surprising, no light on the balcony. Again, the Solarium was a great place to spend time. Read Less
Sail Date November 2019
Thought a cruise was a good way to see multiple places and not have to pack and unpack but we were disappointed. Arrival at ports were poorly planned, many of the facilities looked like they were from the ‘80’s. Food was just ok staff ... Read More
Thought a cruise was a good way to see multiple places and not have to pack and unpack but we were disappointed. Arrival at ports were poorly planned, many of the facilities looked like they were from the ‘80’s. Food was just ok staff seemed overworked and especially in the buffet area grumpy. My idea of a vacation isn’t waiting in line to board, get food etc. shows were ok even with a drink package sitting down at the restaurant you needed to keep showing your card - the first three days be prepared to be accosted for add ons to purchase. If you want To belly up to the table and eat and drink as much as possible then maybe a cruise is for you. We paid the extra money for concierge class but a bit of a dud no real value associated with paying the extra money. Seems like the cruise line also spends nine time driving you to diamonds international then sharing any information about the local sites. I am sure there is a very profitable business relationship that exists there. Read Less
Sail Date August 2019
We were looking forward to this cruise being we had cruised Celebrity 12 times before and were always satisfied with our cruise. This time was a real let-down. We had an Aqua class room and ate at Blu restaurant. The quality of food ... Read More
We were looking forward to this cruise being we had cruised Celebrity 12 times before and were always satisfied with our cruise. This time was a real let-down. We had an Aqua class room and ate at Blu restaurant. The quality of food was not good. We sent back a number of dishes. The staple salad (Caesar) came to the table limpe. As if it was laying out for some time. The strip steak was uneatable! One morning the bacon was so greasy and dry that it stuck together and was unable to cut. The service in this restaurant was also not up to par. Recommended to us one night what to order and then came back after we took her suggestion, and told us they didn't have it. Took a creamer off a table next to us that they were cleaning and placed it on our table. I could go on and on. Our room was always kept immaculate!. Our steward name was Francisco. Excellent job all week. Didn't do much activity on port days being we were there before. We had cruised 29 cruises and always returned to Celebrity. Sorry to say, we don't think we will again. Read Less
Sail Date June 2019
After not cruising for 7 years, I went on a cruise for the first time on NCL to try out a different cruise line. Last year, I thought NCL was terrible but after experiencing Celebrity Equinox it's really put that cruise line into ... Read More
After not cruising for 7 years, I went on a cruise for the first time on NCL to try out a different cruise line. Last year, I thought NCL was terrible but after experiencing Celebrity Equinox it's really put that cruise line into perspective. Just to give some clarification, I've been on two Celebrity Cruises but it's been over ten years since I've cruised with them. Our family was a loyal RC cruising family until we decided to branch out. So without further ado, let's jump into the review: Positives: • Honestly, what made my cruise enjoyable was the dining staff I had in the main dining room. Our waiter was Reynaldo. M. and Carlos at table 166. Those two were fantastic waiters and were on top of everything. They were friendly and it was nice to form a bond with them. Reynaldo always made sure we were pleased and happy with everything from food to service. Carlos was overly friendly and accommodating to our table and was a laugh and joy to have. We will miss them dearly. We had no issues in the MDR. The food was excellent on board. I always looked forward to eating in the MDR. I actually prefer Celebrities' chefs more so than the Moveable Feast chefs that came and prepared dishes that night. I found on the Moveable Feast night I greatly disliked the appetizers and main meals created by those two chefs. The only redeeming quality was the desert. If you do the MF again, get better chefs. • I had no issues ever finding a seat on the pool deck to tan or sunbath. This is usually a common problem with cruises, but I did not have this issue. The pools were well kept and not crowded and were set at nice temperatures. • I really enjoyed having Capt. Kate as our captain. I've been on at least 20+ cruises and I've never had a memorable cruise captain, but I can honestly say Kate is a memorable and fun one to have. I enjoyed listening to her morning riddles and hearing her sense of humor. There was something so humble about that and humanizing. Loved it. • Our room steward was fantastic. He was super lovely and very consistent. He always had our room cleaned quickly and efficiently. I could see he worked super hard and wanted to make sure we were taking care of. Negatives: Bars/Bartenders: • I spent a lot of time in Sky 14 and I'm sorry, but the bartenders up there have to be some of the rudest people I have ever met. Day 1, for sail away, I went up there to get a drink. There were only two people at the bar, one who already had a drink, and another gentleman who was waiting to get served. There were two bartenders cleaning/stocking the bar and ignored both of us for eight minutes. Eventually, they acknowledged us after that time but seemed bothered by the fact that we wanted to order a drink. Then another bartender from the pool deck came down and got my drinks made. What made it worse though is that then he berated me about why I wouldn't want to get the drink package. I don't drink that much, in fact, I only had one drink the entire cruise, so why would I want to spend $50 a day only to drink once?? Basically, I found that most of the bartenders were rude anyway. They tended to look over your head and act like they didn't see you, which only further turned me off from utilizing them. I also hated that they were desperately trying to shove the drink package down our throats. If we didn't want it, we didn't want it! Activities on board: • There were not enough activities to keep people entertained on board. I would have loved to see more game show type of games on board. The last sea day was the most boring day I have ever experienced on a cruise. We had one trivia game at 10:15 AM and then a huge gap where nothing but seminars or paying ($$$) activities were available until 3:15 PM. I found that absurd because on NCL I was never bored with the entertainment. They always mixed up the activities or game show ideas, but on this cruise I found myself being bored many times. Why are there so many activities where you need to pay additional money or listen to people talk? We're already paying a lot as it is. (Most of the seminars are to get you to spend more money, like on wellness products) Speaking of activities...I found the entertainment group to appear to look like they don't enjoy their jobs very much. They always looked super melancholy and would rush through the activities they did happen to provide as if they had better things to do. They'd speed through the trivia questions or show up late, etc. Darren and Charlotte were my favorites out of the group, but as a whole, they didn't look like they worked as a team. Also, the locations where they'd hold the activities were not suitable. I still don't understand why they'd host the interactive game shows on Deck 4 in that small entertainment court. It got too congested and there weren't any seats. Room Temperature: • I really enjoyed the layout and location of our room. We were located in room 8277 and it was right near the elevators. It was lovely and cool during the day but at night it felt like a sauna in there. Every night on board, my mother and I would wake up around 3 AM- 4 AM sweating like pigs. We did not have the duvets draped over us, just the mere thin sheet. It was terrible and we complained to guest relations and our steward and they said nothing could be done. Needless to say, I did not get the best sleep on board. Another thing that was kind of annoying was the fact that the walls were paper thin. I could hear conversations from either side of my room. I would hear when people sneezed, coughed, or snored. Internet: • Internet was pretty spotty most of the cruise. It wasn't great and would disconnect often. Medical/Infirmary: • So one thing I was not planning was getting some sort of allergic reaction while visiting a beach. It happened the 4th day in and I was covered in an itchy, blotchy, red rash on my arms. I went to the infirmary to see if there was anything they could to alleviate it. I was greeted by one of the nurses or doctor, but I'm not sure since she didn't even introduce herself. She said, "What do you need?" I said, "I have a rash I got from the beach and--" "--What do you want me to do?" she cut off abruptly. I couldn't believe how short she was with me. She didn't even bother to look at my arms and proceeded to say. "Take some Benedryl." "Um, I don't have any. I came here to see if I could get some." "You want me to sell you some??" That was the type of service I received... Basically, there were some aspects I loved and some I just really did not care for. I will say this though, this does not make me want to run out and book another Celebrity cruise line. I will probably return to Royal Carribean next time. Read Less
Sail Date June 2019
Just finished the cruise. Let me start with the positives. Embarkation in Miami was super smooth, Despite Equinox's age, our cabin was well maintained, spotlessly clean, bed and linens very comfortable, and cabin attendant was ... Read More
Just finished the cruise. Let me start with the positives. Embarkation in Miami was super smooth, Despite Equinox's age, our cabin was well maintained, spotlessly clean, bed and linens very comfortable, and cabin attendant was amazing. Specialty restaurants were excellent, (well, Murano was superb, Silk Harvest was very good, Tuscan Grill was just okay. Oceanview buffet offerings were fresh, well presented, and perfectly fine for buffet food. Service in the main dining room was accommodating and refined. Now the rest... We cruised on Solstice in 2016 and it was everything we had heard Celebrity to be. Not here on Equinox. Here's why: - Bar staff in most locations were full of attitude, indifference, and generally behaved as if they were working in an elite Manhattan club where they are doing you a huge favor every time they serve you. Neither my party, or the others we were hanging out with were inebriated or behaving badly. The playful displays in Martini Bar are great, but the act of providing service is beyond them. I witnessed a passenger ask at the coffee bar whether any of the desserts had peanut butter. Rather than answer the question (or go look himself) he replied, "Go look at them. They are all marked." Passenger understandably didn't want to leave the front of the line to go 15 feet back, so she just left without any treats. Female bartender in Quasar several nights would completely avoid eye contact with patrons in order to not serve them. She would stare out over everyone's head as if she were looking something far away and ignore patrons trying to place an order. - Celebrity wants to tout itself as a wine-focused cruise line, with special tasting events (for fee.) Meanwhile, we had the premium beverage package. Most bars were sold out of all premium options. Gastropub had a menu with about 6 red wines by the glass. They only had 2 of them. Same with the white wines. I brought 2 nice bottles of Burgundy (around $65 retail) to enjoy on-ship. Ended up bringing them to the restaurant because they had nothing decent to pour. (Out of this, out of that. Every time I asked about another option, nope - they are out.) Then they have the nerve to charge me the $20 corkage fee to serve me my own wine. (I completely understand charging a corkage in lieu of selling us drinks, but we had paid for the premium beverage package. So ultimately I was saving them from pouring me all their wine by drinking my own. Just irritating. My other half drinks only IPAs. Several restaurants had many options on the list. Forget it. They had Rebel IPA (the most commercial non-craft option imaginable) and 1 bar had some Dogfish, but ran out of it quickly. We shared our comments with a beverage manager who was very nice. He tracked down the last 5 bottles of Dogfish on the ship and placed them in our cabin. Then back to the Rebel. What irritates me most is paying well over $100 daily for the 2 of us to have the premium package, yet they are unable to pour much anything that they label as such. I finally started going to Murano and begging the sommelier to serve me individual glasses of wine, then paying the uncharge between the premium max and the per glass charge. (So now I'm paying even more to have a decent glass.) I'm sorry Celebrity, you can't sell people Premium Beverage packages and then try to serve them $8 Castle Rock pinot noir all evening. The bartender at the Gastropub literally told us, "Don't look at the menu. Just look at the bottles displayed on the shelves, as that's all we have." - Programming - They want tout that they offer classes and enrichment activities. Every "class" is basically just a sales pitch...jewelry...shopping (you know they are getting kickbacks from the retailers that get mentioned in this pitch), art auctions during which tipsy vacationers get bamboozled to buy prints or giclee at ridiculously marked up prices." While the main shows' cast is highly talented, and there was something interesting each evening, there was little going on to do on the ship other than shopping, spa, or gambling. The only fun events were a white party that got people of all ages out dancing by the pool, and the silent disco, for the same reason. Everything else on the ship ultimately is geared toward the Holland America set. Staff by the pool do not enforce the rule against reserving of chaise lounges. Countless passengers had their crap sitting out hour after hour on chairs, never to return. I tried on both sea days to get a spot in the shade or in the solarium. I even asked a staff person for help, thinking they have a way to put a note with time on the chairs. Guy just jabbered back the policy, "No reserving is permitted." I explained that it is being permitted currently and that I needed his help to find a space. He was no help. Food in the main dining room, while prepared adequately, does not feel indulgent or that of a cuisine-focused line. Grilled steak. Grilled salmon. Everything with mashed potatoes and vegetable medley. It's slightly elevated nursing home food. Celebrity wants to target the 40 something traveler, but delivers an experience that seems more in line with the 65+ traveler. Excellent live musicians around the ship, playing Simon and Garfunkel, Stevie Nicks, Kool and the Gang. Maybe Celebrity intended to market to 40 somethings, but it's primarily an older set who books. Ultimately, I feel like I'm on a cruise targeted to my parents friends. I'll be 50 this year and this felt like a cruise targeted to my parents. Read Less
Sail Date April 2019
As a seasoned cruiser on RCL, Celebrity and DCL (11 cruises over the past decade) I was a looking forward to our Eastern Caribbean cruise on the Celebrity Equinox with a great deal of excitement and heightened anticipation. Unfortunately, ... Read More
As a seasoned cruiser on RCL, Celebrity and DCL (11 cruises over the past decade) I was a looking forward to our Eastern Caribbean cruise on the Celebrity Equinox with a great deal of excitement and heightened anticipation. Unfortunately, not only were my expectations not met but my desire to return to Celebrity have been extinguished completely. There has been a marked decline in service and customer service that was palpable throughout the entire voyage, particularly from the dining waitstaff, room service personnel and bar tenders. Below is a detailed account of our cruise with highlights of both great and poor service. Please note that this review was written from the perspective of a group of ten (four connecting veranda cabins) composed of four adults and six young children between the ages of 6 and 5. Miami Departure 1. Porter service at the Port of Miami was subpar. Had to take my own bags out of the car and place them with the other bags. One porter started screaming to bring bags down an additional 300 feet toward him and then demanded a tip (for doing nothing). 2. Registration was slow moving (in the Captain’s Elite Line). Agent was initially rather unfriendly but warmed up towards the end when she realized that my wife and I had four young children with us (triplets + one). 3. Picture and Security personnel were friendly and managed their respective queues with precise efficiency. 4. Lobby welcome on the ship was ok but I noticed that Mimosas were no longer offered (just champagne now). Also orange juice was not offered for the children. 5. Cabins were ready at 1pm. Attendant was cordial and friendly. 6. Staff at Sea Camp were friendly and attentive of our children’s needs. I must say that the staff at the Camp at Sea were the exception to the mediocre service experienced on this ship. They consistently went above and beyond. 7. Lunch at the buffet was less than ideal. Had to walk the entire floor twice before finding a table that would accommodate six people. When a table was found it was dirty and was not cleaned by the staff until we were almost done with our meal. This was an omen. 8. We had the early dining service and it left a lot to be desired for. While food was ok the service was not up to our previous cruising experience in Celebrity. Waiter was barely communicating and looked displeased to be there. Assistant waiter did not bring iced tea until I repeatedly asked and reminder her. Coffee was brought but no cream. Had to flag down the waiter from the other side of the dining room. It was a very unfortunate experience, so much so that we refused to return to the main dining room for dinner during the entire cruise. 9. Ordered room service for a late night snack. Delivery time was good. Waiter was friendly and food was great. Good experience, however as you will read below room service was hit or miss. Sea Day 1 1. Breakfast was had at the Ocean View Café. Same issue in that tables were packed but at least one was found relatively quickly and it was clean. Staff was welcoming and kid friendly. 2. Children attended the kids camp. They had a wonderful time and wanted to return. 3. Lunch was at the Ocean View Café. Got there when it opened and was able to secure a table in a secluded area of the dinning room. Food was better at lunch. 4. Had dinner again at the buffet. Head chef was great. They had a kids corner. 5. Interacted with guest services for questions. Service was top notch. San Juan 1. Went to the Café al Bacio in the morning to get coffee. Service was great. 2. Breakfast was delivered on time via room service but the food left much to be desired. The crab cakes Benedict looked and tasted like they came for a frozen food box. The hollandaise sauce was dried on the crab cakes. Save yourself the money (there is an extra charge for the crab cakes) It is not worth it. 3. Lunch at the Ocean View Café was great but too many people. There is a serious lack of etiquette on this ship exhibited by some my fellow cruisers, which is surprising given that this is supposed to be a luxury line. 4. The Old and New San Juan Excursion was great! This was our first time in San Juan and despite the extensive damages that I was expecting as a result of last year’s hurricanes (based on the media coverage) San Juan is back in business for tourism. I would definitely return. St. Thomas 1. Excursion to Magen’s beach. Ride there was half the fun! Beach itself was 8 out of 10. Water was clear but colder than what you would expect in the summer. Water had sea lice (microscopic jelly fish) Facilities were clean. 2. For individuals with an afternoon excursion that starts or meets at 12:15-12:30 there should be better lunch options between 11-12. The only available option was the Mast Grill which did not open until 11:30. Celebrity really needs to rethink this. 3. Visited the Excursion Desk to conduct an execution switch with less than 24 hours. After some push back the requests were accommodated. 4. Dinner at Sushi on 5 was perhaps the best meal had on the ship. There is a charge for everything but you can most definitely taste the difference. 5. Evening Camp at Sea programming was a blast. I cannot stress how wonderful the staff is. St. Martin 1. Island bus tour was great. Guide was informative. Not much to do on the tour expect shop. Extensive post hurricane damage is still visible. 2. This evening we decided to order room service for dinner and it was a disgrace. Order was delivered wrong. Twice. On the third attempt the server dropped iced tea all over our cabin. There was a clear lack of desire on her part to provide any semblance of quality service. Sea Day 2 1. I partook in the Behind the Scenes tour and it was rather informative. I learned that all food provisions for the entire fleet are shipped from Miami. Celebrity does not procure from local ports unless they run out of something or miss a shipment. Sea Day 3 1. Mast Bar staff provided horrible service. Did not even acknowledge my presence to indicate that they would be with me in a few minutes. This just cemented the lack of service culture which I found so very disappointing. Disembarkation in Miami 1. Disembarkation went smooth. Given the previous experience with the porters at Port Miami I did not use their services (despite their rather aggressive pitches). Overall impressions To summarize I will not return to Celebrity in the near future. I am fully aware that experiences vary and I am sure that others on this very cruise had a drastically different experience but for our group (4 adults and 6 young children that occupied four cabins) we did not receive the level of service from the wait staff that we had previously experienced on Celebrity and one has come to expect. There were pockets of excellence (room attendant, guest relations and kids camp) but those were grossly outweighed by the lackluster service of the dining room wait staff and bar tenders. Happy Cruising! Robert G. Read Less
Sail Date June 2018
First the hits: Philip and Okta in the 5th floor coffee shop were excellent. The staff in the kids club were enthusiastic and always engaged with the children. My kids loved the activities and were happy to go to the club. The ... Read More
First the hits: Philip and Okta in the 5th floor coffee shop were excellent. The staff in the kids club were enthusiastic and always engaged with the children. My kids loved the activities and were happy to go to the club. The specialty dining restaurants were worth the expense, although reservations were picked over quickly. The service in the main dining room was solid. Almost all of the staff seemed happy to provide service. Now the misses: Celebrity said the St Barths excursion was cancelled due to poor weather. In all of my trips to St Martin/St Barths the water was as tranquil as I have seen it. The trip was probably undersold and in my opinion, Celebrity chose to not support the excursion at a loss. That was disappointing in a cruise line that advertises itself as upper tier. The overall food quality was not what I would expect from a premium cruise line. Our room was hastily and frequently incompletely cleaned. The classic beverage package was of poor quality for the expense. It was frequently impossible to find seating for the lunch buffet. The Concierge level of service provided 1 (one) Concierge for all of the concierge level rooms. So it was basically a useless markup. Either save your money or upbrade to Aqua class which has a separate restaurant and nice lounge for the extra cost. Read Less
Sail Date March 2018
We wanted to get away from the northern cold. We boarded this ship at Miami. First the transfer arranged by the cruise line (Celebrity/Royal Caribbean) made us wait very long to allow passengers from different places to arrive to ... Read More
We wanted to get away from the northern cold. We boarded this ship at Miami. First the transfer arranged by the cruise line (Celebrity/Royal Caribbean) made us wait very long to allow passengers from different places to arrive to fill the bus. At the end of cruise, transfer back to airport was more pleasant but still disorganized especially at the drop off point as there was not enough platform area to drag the luggage into the airport. The embarkation and disembarkation went smoothly. Luggage delivered to cabin very late. Cabin not ready to enter until 2 hours before the ship sailed. Our cabin (9178) with veranda is a fair size. Layout is good and modern with thoughtful location of switches and outlets. I wish there is an outlet at bedside for charging mobile devices. The washroom is nice with a round glass shower door. Water pressure was good and hot. We noticed there were a lot of noise above us, like moving furniture/luggage and children running around. It was bad the first day but somewhat muted as days went by. The insulation is poor as we could hear TV sound and people talking adjacent rooms. The opening and closing of the neighbouring doors were loud enough that we though someone opened our door. The food served in the Ocean View buffet was mediocre, pretty much the same day in and day out. Fruit section was small. Hot food was generally cold and dry. There was hardly any higher value food available, e.g. lamb, shrimp, etc. In the dining room the serving size was small. Overall, service was pretty good. My wife got sick the second day and she attributed this to the salad dressing used at the buffet restaurant. There was little entertainment in the theatre. Activities were few and some carried a price tag to join. We went on a San Juan 3 hour excursion driving through old town and new town. There were 2 stops. Other than that the driver didn't allow brief stops that allowed us to take pictures on the outside. At St. Maarten, we did our own sightseeing and board a water taxi to the other part of the town. We are more rewarded this way than in San Juan. At St.Kitts we took a tour to the Fairview Great House and the Unesco site Brimstone Hill Fortress. The former was nothing special, but the latter was impressive and the view from the lookouts were great. However, the ride was terribly bumpy especially when going back to the ship as the driver did not slow down. The road condition was patchy with lots of turns and the suspension of the vehicle was soft. This lesson taught me to bring a cushion on any bus ride for comfort when you have a bad back. Read Less
Sail Date February 2018
Chose Celebrity over Princess and RC as per our travel agent and We chose Celebrity due to the dates, reputation and price. We were a little disappointed with our experience. Dining- Only thing good were the staff Cabin-Poor ... Read More
Chose Celebrity over Princess and RC as per our travel agent and We chose Celebrity due to the dates, reputation and price. We were a little disappointed with our experience. Dining- Only thing good were the staff Cabin-Poor Entertainment Good Service-our cabin steward was good but room was poor ship- OK overall nothing so great Excursions/ports-Poor - paid for an excursion from the ship - total ZERO value We've decided to go back to Princess, or try some other line for sure Only thing that was super were the staff Entertainment and activities-if you memorize what is happening, and where, you were ok. I did not prefer to stand around the foyers for activities, Useless when you've paid for a drink plan! All I kept thinking was "they need a teacher to set this up....there'd be visuals, instruction, an organized traffic flow for people to move, and a consistent evaluation process". Read Less
Sail Date December 2017
I saw the reviews and the great information about Celebrity. Yet honestly for all I hoped were not met. The amenities on the ship were disappointing in that sheets were quite scratchy and the toilet paper was like sandpaper. Yet my ... Read More
I saw the reviews and the great information about Celebrity. Yet honestly for all I hoped were not met. The amenities on the ship were disappointing in that sheets were quite scratchy and the toilet paper was like sandpaper. Yet my review of the room attendant differs! Dinesh was awesome! The Dining Room experience was not what I had expected as well. The service was uneven along with cooked food. My steak was so chewy and full of fat, there was little to eat, my husband who ordered his medium well, came rare. All the posting about what was allowed in the dining room were clearly ignored by the staff as well as the passengers. Hats of every kind were worn, especially at breakfast, yet even in the dinner I saw two hats. There were faded jeans on the formal and casual nights. The entertainment was lacking. Yet I spoke with many crew members and even the Activities Director. The all shared the same thing. This a revenue generating ship, the activities are shopping on the ship. Had I have been informed that for 7 days straight that is pretty much all they would schedule, I would chose another ship. All the port information was only about where to buy things at the high end stores. There was no history of the locations we were going to see. The nightly Theater productions were just songs. There was not an actual show done on any of the nights. There was one comedian who was very funny! It rained 2 and 1/2 days, yet you shop, shop, shop, as nothing else was planned. The ship had I would say about 40% or more of younger cruisers and I heard and commented myself about the lack of entertainment. I do not believe I will ever cruise again. 4 days at sea with nothing to do, and port information terrible. No thank you. So many cruisers told me that Carnival and Royal Caribbean were so better on things to do on the ship. I saved my daily sheets and am bringing them into my cruise agent. Read Less
Sail Date July 2017
Found out on this cruise that cruising is not for us. If you don't like the food you are stuck. We tried 4 of the premium restaurants and they were anything but. At Murano one night they took what they called lobster and destroyed ... Read More
Found out on this cruise that cruising is not for us. If you don't like the food you are stuck. We tried 4 of the premium restaurants and they were anything but. At Murano one night they took what they called lobster and destroyed it by adding everything to it including dijon mustard. They also prepared a crepe for my wife with strawberries vanilla ice cream and a warm crepe. Sounds good right, then they added black pepper and balsamic vinegar to make the dessert inedible. Shows were mediocre at best, even the tenors of rock toned down their performance to match the crowd. Rock it was not unless you consider phantom of the opera and tears in heaven by Eric Clapton rock. Went to the sky lounge to have a drink and found it was closed to anyone except "elite" cruisers. This happened twice. Don't think about the pools unless you get up at 7 to reserve seating. Everyone runs there and throws down towels then the majority go to the Oceanview Cafe that we nicknamed the trough. All in all a very poor experience but a learning one. I hate to fly but I would rather fly to a destination and independently explore it for more than the alotted 6 hours than to spend the kind of money we spent for exceptionally poor quality. And if you enjoy being dunned by servers from the moment you order a drink to purchase a drink package to the point of them being rude then this is the vacation for you. Read Less
Sail Date March 2017
We have cruised several times on Celebrity and this was our third time on the Equinox. We had a stateroom on DECK 3 and were up most nights due to a banging noise in the middle of the night. Guest relations kept trying to find the cause ... Read More
We have cruised several times on Celebrity and this was our third time on the Equinox. We had a stateroom on DECK 3 and were up most nights due to a banging noise in the middle of the night. Guest relations kept trying to find the cause but were unsuccessful. They finally moved us for the last three nights to an upper deck which was quite nice and QUIET. We also noticed that the stateroom attendant no longer had an aid and it was taking all day for him to make up the rooms. The quality of the food in the main dining room ranged from poor, almost all beef choices, to good pasta dishes, and excellent for shrimp dishes. Forget scallops at any meal, not unless you like to chew rubber. Service quality was inconsistent, some nights good, others like they had no idea you had been at their table several times before.Beverage service at the Oceanview Cafe was aggravating, trying to find a waiter for bar beverages was a chore. The production stage shows at night were terrible as usual, the small group performers in the bars and lounges were excellent as well as a couple, only a couple, of the guest performers. The stage shows are full of gaudy costumes and effects that try to mask how poorly these shows are put together. The Celebrity personnel are quite nice and do a lot of apologizing for the all the problems that the guest run into. It would be better to not have to complain, it would also cut down on the lines at Guest relations Read Less
Sail Date December 2016
Overview We have been on 3 Celebrity solstice class ships in the last year. Reflection was the best in service, food and overall experience. Solstice was close behind losing very few marks for slightly inconsistent food, but nothing at ... Read More
Overview We have been on 3 Celebrity solstice class ships in the last year. Reflection was the best in service, food and overall experience. Solstice was close behind losing very few marks for slightly inconsistent food, but nothing at all to complain about. Equinox was far behind in service, food and especially guest relations. Cabin - 7103 7103 is one of the oceanview cabins on the very front of the ship where you have the same view as the bridge. We’d stayed in 8104 on Reflection and liked the view and the fact that these rooms are a bit bigger than the average. We knew that there would be more motion than a midship OV and that doesn’t bother us at all. 7103 is a very noisy room. It overlooks the helipad, which was never used and a crew bar that was. When the bow thrusters are engaged (docking and leaving the dock), the cabin vibrates and the noise level is so high that you can’t carry on a conversation or hear the TV. There is a metal staircase going from the crew bar to a door across the hall from the room which the crew use at all hours of the day and night and they don’t worry about letting the door slam. There is a storage room across the hall which is used all the time and they store junk right outside the room. The drapes are ‘crunchy’ and the last 2 rollers have been broken so they don’t close properly. There is about 10 feet of open space between the bed and the sitting area, yet there isn’t enough space to get around someone sitting at the desk without going over the bed. Simply centering the bed on the wall would fix this problem. I’d suggest that you don’t book this cabin, unless it’s the only one available and you aren’t bothered by noise. Dining The MDR was very inconsistent. Sometimes we got a great meal. Sometimes it was almost inedible. Sometimes we got good service. Sometimes not. The puffed pastry on my Beef Wellington was soggy because it hadn’t been cooked through so I removed it and just ate the meat. My veal was as tough as shoe leather. The Jerk Chicken had very little flavor and the meat at the bones was red. The pork tenderloin dish was the best meal of the week. Tasty and cooked beautifully. The chicken cordon bleu, although just warm, was very tasty as was the Chicken Saltimbocca. The service in the MDR was spotty for the most part. I don’t know if they were training new staff or that the number of staff in the MDR has been reduced, but orders weren’t taken right away. Plates weren’t cleared in a timely manner. It took so long to get a coffee at the end of the meal that we had already finished our desserts so we started going to Cafe El Bacio for our coffee and dessert (A great idea BTW). We often didn’t see the so called Sommelier until after our first course so we started to order our drinks from the waiters. One time when the Sommelier did show up right away, they brought a wine that we didn’t order. When we pointed that out he said ‘It’s the same grape’, like that should be good enough. No, we said, just bring us the wine we ordered. A few times, we were seated way at the back with a good waiter (Marlon), helper (Rakattan) and Sommelier. It was like night and day from the rest of the MDR. Food was served consistently and we got the wines we ordered with the right timing. This is the kind of service we expected from Celebrity. The the Oceanview Cafe is very good. We especially enjoyed the Indian and Asian Delights sections. Have your eggs cooked for you in the morning and you’ll get the best breakfast on board. Embarkation / Debarkation Excellent both ways. We were on the ship in record time and using the anytime debarkation got us off the ship quickly and efficiently. Entertainment Pretty good overall. The Broadway tunes show lost the crowd. It would have been better if they’d stuck with the classics. That’s when they had the crowd tapping their toes and singing along, but that doesn’t take away from talent level. Not sure that ‘Elysium’ hit the mark with the crowd either. We especially liked the Jazz club in the evening. The best evening was when some of the Canadian Jazz society talent took over from the house band. The place was absolutely buzzing and we would have loved to see it to go on for way longer. One day at the pool the assistant cruise director got on the mike around the pool and gave a shout out to the crowd. They didn’t respond right away and he left in a snit. The DJ kept on playing music and got on his phone to find out what was going on. About half an hour later the ACD came back and was watched from above by an officer. He said that he’d been told that being laid back on a cruise was OK and they were now going on with the show. Folks around us agreed that we’ve never seen anything like that before. We would have liked to hear some Caribbean music around the pool. A steel drum band would have gone over great. I’d also have liked to have more pool Volleyball. It was a great hit the few times they had it and everyone in the pool wanted to keep playing but they took the net down. Guest Services This trip was supposed to be to celebrate my Mom-In-Law’s 90th birthday, but she got sick a day before we were supposed to leave and her doctor told her she couldn’t travel. Due to age, the in laws couldn’t get travel insurance, so they first asked for a credit for another trip, which Celebrity denied. We asked if we could take their Balcony cabin on the hump instead of our Oceanview cabin as both had already paid in full. Celebrity told our travel agent that she couldn’t make the transfer until the Balcony cabin was cancelled, so we cancelled the Balcony cabin and our agent tried to do the transfer again. She was then told it had to be done when we got on board at Guest Relations. We asked for the transfer from the folks at the dock. They said they could only check us into the cabin we booked, but said that Guest Relations should be able to make the transfer as soon as we were on board. The first thing we did when we got on board was go to Guest Relations. After listening to our story they said that someone else was already in the Balcony cabin that the in laws had cancelled, that we shouldn’t have cancelled the Balcony cabin and that they didn’t do anything wrong so they didn’t have any responsibility to do anything for us. We pointed out that it was Celebrity who told us to cancel the cabin in the first place at which point she went back to talk to her manager. She came back and repeated that ‘they’ hadn’t done anything wrong and that they were full. Unhappy, we went off to our room, but were stopped in the hallway and told that the rooms weren’t available yet and to come back in a couple of hours. We went to the bar, had a couple of drinks, did the muster drill and finally went back to our room. Someone had already moved in and unpacked and there was a letter on the bed for 3rd person for that room. I called Guest Relations and and asked them to be moved to a room that didn’t have other people in it. 5 minutes later the door to our room opened and one of the ‘Guest Performers’ came in and took his stuff. Then the room steward came in and said we should go away for an hour or so so he could ‘sanitize’ the room before we unpacked. I doubt he did anything. In fact the room didn’t even get it’s water or drinks in the fridge until the 7th day. We went back down to Guest Relations assuming that they’d now do ‘something’ for us to make up for the 2 different screw ups, but nope. This guy just rolled his eyes at us and said he’d do ‘something nice for us’ during our trip and to go back to the room we were assigned. What was the ‘something nice’? We have no idea because they never did anything for us. It wouldn’t have cost them much to give us a dinner at one of the upcharge restaurants or give us Michael's Club access or upgrade our drinks package or a Spa treatment especially considering that they resold the Balcony suite that was already fully paid for. BTW: My wife got sick on a Carnival cruise and had to be taken off the ship in Miami. Carnival offered to let us use the money we spent on the trip (less the tips and taxes) towards another cruise at a later date even tho it's not their stated policy.That’s what good to great customer service looks like. BTW2: When we were boarding Reflection, there was a stupid person who said there was a bomb on board. That cost us about 3 hours of wait time, which wasn’t Celebrities fault, yet the captain gave everyone a $50 on board credit and a free pool party with drinks, appy’s and live music. Celebrity can make it right when they want to. Niggly things that don’t mean much by themselves… We didn’t have an umbrella in the cabin. Didn’t even know we were supposed to until we got off at St. Kitts in the rain and saw everyone else with a Celebrity Umbrella. Went to Guest Services and they told us that the umbrella was in the room. Told them it wasn’t. They told us to look again. Went back to the room and looked in and under everything. Still no umbrella. Back to Guest Services who now said it wasn’t their job to get me an umbrella it was the room stewards. They called him and he said that the umbrella was in the room. I asked them to just put it on the bed before we got back because I couldn’t find it. The next day, still no umbrella and still raining. Found the steward in the hall and he said it’s in the room. Showed him it wasn’t and a brand new umbrella magically showed up that night on the dresser. Part of our travel agent's service is providing a welcome to the ship chocolate covered strawberries. It’s supposed to be a nice bon voyage present. 3 days into the trip some chocolate covered strawberries that looked like they were at least 3 days old showed up in our room with a note that said nothing about welcome aboard or that they were from our travel agent. Our best guess is that someone forgot to put them in our room on the first day and decided that doing it on the 3rd day was good enough. We chose Select Dining and used Celebrity’s horrible online system to make reservations for specific times for each day of our trip weeks before we set foot on the ship. The first night, we were in a lineup out the door of the MDR almost to the elevators. I asked one of the staff if we were in the right line, because we had reservations. He gruffly told us there was only the one line and we’d just have to wait. The second night was much the same as the first, but it started to get better after that as people realized that they needed reservations even for Select Dining, which should be highlighted on the website as most folks obviously don’t understand how it works. On Reflection and Solstice, there are 2 Select Dining lines, one for reservations and one for no reservations and we never had to wait more than 5 minutes for a table on either ship. Only 3 pool waiters for 2800 passengers means getting your own drinks most of the time. Not a big deal, but certainly a downgrade from the service levels of just a year ago. Docking in Crown Bay in St. Thomas. Almost nothing to do there. Can’t even walk to town. Havensight is the port where most cruises, including other Celebrity ships dock. Epilog We’ve always told friends and family about how great Celebrity is. Now the stories are about poor customer service, spotty food and spotty service. Bad experiences on this trip killed the goodwill that had been built up by the 2 good trips and we will never travel with Celebrity again. Read Less
Sail Date November 2016
Not a luxury cruise, not a fun ship, public areas insufficient for number of passengers, horrid music, ugly art, mediocre food, uncomfortable beds, indifferent service. We have taken multiple cruises on other lines, Oceania and Holland ... Read More
Not a luxury cruise, not a fun ship, public areas insufficient for number of passengers, horrid music, ugly art, mediocre food, uncomfortable beds, indifferent service. We have taken multiple cruises on other lines, Oceania and Holland America are our favorite lines. This was our third Caribbean cruise and our first on Celebrity. Our poor impressions started at the terminal and were reinforced throughout the 10 days. Before describing the ship, let me say that we enjoyed all five stops immensely. The Equinox however, not so much. We had a total of 4 sea days. The pool is tiny, lounge chairs for close to 3000 people are wedged into every available crevice. The huge 'adult pool' complex adjoining, although beautiful, has a permanently closed roof and unpleasant humid chlorinated air. Server to guest ratios are very low compared to other comparably priced boats, long lines for food and drinks, dinner etc. I found the cabin too small, bed too short, sheets and blankets motel quality. Storage was limited and inadequate. The bathroom tiny, the deck unusable due to a loud whistling sound. Prepaid tips insured the bed was made and the bathroom clean but anonymously. The best part of the public areas was the huge Skybar at the front of the ship with panoramic views. Unfortunately during EVERY port departure it was closed for 5-7pm private party of about 30 people (Elite members). EVERY DEPARTURE! every sunset sail. Food was mediocre. Breakfasts were fine, comparable to any line. It was often difficult to find something appealing for lunch and dinner. Service in the open seating dining room varied. Because we prepaid for drinks it was impossible to actually get one with dinner. Multiple martins ordered at the table were never served. Lastly I'd like to comment on communication with the cruise line prior to our trip. I booked online about a month before the sail date. I had nothing but headaches, multiple charging issues (I had two rooms), constant emails with erroneous info etc. I actually paid for the trip four times via phone- I'd pay (Amex) in full and then get an email confirming and then an email or call a few days later stating that money was owed and start the entire process again. Finally- they didn't pick us up from a $200 per person golf outing. No apology, no refund for taxi, just left 16 people stranded. That was a first in my cruise experience. Read Less
Sail Date December 2013
After looking forward to our 2nd cruise with Celebrity, we were disappointed, to say the least. The ship was beautiful, well maintained, and for the most part tastefully decorated. The service and staff was decent as well. The theater ... Read More
After looking forward to our 2nd cruise with Celebrity, we were disappointed, to say the least. The ship was beautiful, well maintained, and for the most part tastefully decorated. The service and staff was decent as well. The theater was beautiful and the entertainment was quite good, although difficult to time with fixed seating dinner times, which like many other lines has the early seating too early and the late seating too late. Always plenty of chaises, both sun and shade, even on at sea days. Not much in the way of activities during the day, other than reading by the pool. Last Celebrity cruise seemed like more to do and more fun, but could be we were just younger then. Ship excursions for ports were overpriced and marketed by fear of the ship leaving without you, as they seem to be on just about every cruise line. Very little information on how to do something on your own, they just want to sell their ship tours. Like most lines, this has become a major profit center, to the point that tour operators do not let people book their own tours privately because they have been threatened by loss of the cruise lines direct business. Here Celebrity was no different than its competitors. There were too many set-ups for the ship to sell you stuff, all over the ship. You couldn't go anywhere without having the specialty restaurants, or spa services, pictures, et. al. being touted to you as if you were on a carnival arcade. The biggest disappointment was the food. We were seated at a table for six, and all of us thought the food was below expectations in terms of choices and food quality. The meats were uniformly tough. On three occasions food was brought out that was literally spoiled. There were a few nights that the choices were so poor that there was nothing that we wanted to order. On one occasion I went up to check on the buffet because the dining room menu was so poor. However, I returned to the main dining room because the buffet at dinner looked like a collection of leftovers. The only two meals that were up to par, were the next to last night's dinner that had most of the really good choices that were never offered at the other dinners, and one brunch in the main dining room served as a buffet. Breakfasts and lunches were eaten mostly in the Ocean Cafe (buffet), as the timing for breakfast or lunch in the dining room never seemed to work out. Breakfast was extensive, but never, never changed. The most disappointing part was the meager selection and poor quality of danish and breakfast pastry. Each morning had only one type of muffin and one type of danish to choose from. While on the subject of baked goods, the selection and quality of deserts was the worst we have seen on any cruise we have ever taken. A constant selection of mousses and creams, yet never a real cake of any type. Even the coffee was awful. Lunches were boring, repetitive, and seemed like a constant selection of food that one would normally send back. There was nothing special. What can you say, when the best things to choose for lunch were the chicken salad, tuna fish salad or a ham and swiss sandwich. The food just seemed cheap. Even the sushi, which was available in the buffet from 5:30 to 9:30 had the worst selection of the cheapest types of fish I had ever seen. Always a collection of a few rolls, but the real sushi (negri) was always tilapia...night after night. The ship also had 4 specialty restaurants. The cover charges were absurd for a cruise. We might have thought that the caliber of food in the main dining venues was perhaps cheapened to increase the patronage and thus the profits from the specialty restaurants. Celebrity, never again! Read Less
Sail Date March 2013
Celebrity Equinox Ratings
Category Editor Member
Cabins 4.0 4.5
Dining 4.5 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.7
Fitness Recreation 4.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 4.0 3.9
Service 5.0 4.6
Value For Money 4.5 4.2
Rates 4.0 4.3

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