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45 Celebrity Equinox Caribbean - Eastern Cruise Reviews

We booked this cruise about a week after getting off the Equinox last year. Last year was an 11 out of 10 starts. This year, maybe an 8. The refurbishment is not anything that anyone can see really. We noticed some new paint and new ... Read More
We booked this cruise about a week after getting off the Equinox last year. Last year was an 11 out of 10 starts. This year, maybe an 8. The refurbishment is not anything that anyone can see really. We noticed some new paint and new carpet but that was it. The furniture in the common areas was exactly the same and needed some updating. The staff wasn't as happy as last year either. The BIGGEST disappointment was our cabin. We booked cabin 9366 because the deck plan shows that it has an angled out (larger) balcony. It doesn't. I just spoke with customer service and they said you can't rely on the picture of the deck plan. WHAT?! How can you show a picture of the deck plan and then say it isn't the right plan? FIX IT!!! Per usual, the food was great. The ship was clean. Getting on and off the boat was an ease both in the US and in our ports. Well done. The timing of some of the ports was odd though. In Puerto Rico we got to port at 3:30 in the afternoon which is too late to do any type of excursion when traveling with a child. If you have been on other cruises, you will probably be disappointed in the entertainment on Celebrity. Also, considering that we were on this ship a year ago it was VERY disappointing to have the exact same shows (topper, and life) occupy 3 of the show nights. Read Less
Sail Date August 2019
We've cruised many times, including Celebrity. In fact, we cruised on the sister ship ( ) and everything was fine. Where do I start. I imagine the most frustrating part of the trip was lack of internet. For folks who can truly unplug, ... Read More
We've cruised many times, including Celebrity. In fact, we cruised on the sister ship ( ) and everything was fine. Where do I start. I imagine the most frustrating part of the trip was lack of internet. For folks who can truly unplug, this is not for them. For some who might need to check emails periodically, forget it. Here's an interesting story: Tried to log onto e-m the first business day. Over the weekend, I met the IT manager, and asked where the best possible place would be on the entire ship to have the best access. I should have been concerned when he was puzzled by that question. He guessed that mid-ship would be the most logical place, and by the way, my office is right over there... I first tried logging on to simple em from my room. Nope - one bar. OK, so I'll take his advise, pack up, move to mid ship. Well, 95% of the outlets were European. Found one. Waited 30 min. to download EMAIL!. Never downloaded. Went to another part of the area-found another plug. Same Result. Well, too bad you told me where your office was. Knocked on his office door, one of the IT people, who was nice, wanted to inspect what I was attempting. He was surprised at lack of signal and agreed it was lacking. He had an idea of using the ships computers. So we trekked up to the ships computer area - same result. Keep in mind we had the best possible streaming package available. There was obviously no answer, no way to get a descent signal. I actually had to go offshore to Starbucks in San Juan. Very frustrating but they still manage to sign up as many people as possible at $350 each. Seems the network was clearly overloaded. Not a good ship if you need to conduct business at any level. Now the food - I won't go on forever, but we gave up on the dining room after 2 meals. Ended up at picking though the buffet. Even gave them an honest shot and dined at a specialty restaurant - all sub standard. I'll say the crew was nice, the Cruise Director for Entertainment was the best I've ever seen in 30+ cruises. The rest of the time was all as expected. They really need to work on the food & internet access. Read Less
Sail Date July 2019
This is our 4th time in Celebrity; 3rd time on Equinox. The ship has been upgraded some from our sailing imbalance April 2018. Very disappointed in the Blu Restaurant. In the past it has been a step above regular dining, but we have not ... Read More
This is our 4th time in Celebrity; 3rd time on Equinox. The ship has been upgraded some from our sailing imbalance April 2018. Very disappointed in the Blu Restaurant. In the past it has been a step above regular dining, but we have not found that to be the case this time. The food has been average and the menu has nothing new from a year ago. On the other hand the Tuscan Specialty Dining is top notch. Excellent service, delicious entrees and beautiful scenery overlooking the ocean on the rear of the ship. This is our 3rd day, hopefully things will improve in the Blu. By the way, Celebrity still makes you pay for internet which is ridiculous- you can get it free at Walmart- don’t know why upscale cruising company Celebrity can’t do the same for its patrons. HoHum with Celebrity this cruise- expected better from a cruise line which promotes luxury sailings. Read Less
Sail Date July 2019
We love Celebrity and this is our fourth cruise. The only reason I took a point off was because stopping in Punta Cana was a complete waste of time. This in my opinion should be removed from the itinerary. There is absolutely NOTHING to do ... Read More
We love Celebrity and this is our fourth cruise. The only reason I took a point off was because stopping in Punta Cana was a complete waste of time. This in my opinion should be removed from the itinerary. There is absolutely NOTHING to do unless you pay $$$ to visit a resort. I also understand the ship is being refurbished and it needs to be. More furniture for the Lawn. Staff as usual AMAZING. They are always such a credit, so helpful and want you to have the best experience possible. I always choose Celebrity because the food is consistently serious. Far too many towels by the poolside this year but that could be spring break. I managed to find a super quiet spot on the 5th deck which was less windy and packed out. ALL cruises need to up their involvement for helping the environment and cleaning up oceans. Encourage recycling. Educate people onboard. I was pleased to see paper straws and recycling stations but still plastic bottles of water. Let’s give all passengers a reusable water bottle and commit to The Ocean Cleanup. Read Less
Sail Date April 2019
This was our fourth Celebrity Cruise in a year. We did two on the Reflection last year and one on the Summit. Overall, enjoyed the cruise except for the food. Most of the food on the lunch and dinner buffet was never hot and usually ... Read More
This was our fourth Celebrity Cruise in a year. We did two on the Reflection last year and one on the Summit. Overall, enjoyed the cruise except for the food. Most of the food on the lunch and dinner buffet was never hot and usually just warm. Ordered salmon and other fish selections a few nights and just couldn't eat it, very fishy. Last night turkey and stuffing on menu. Stuffing was horrible and probably dog would not eat it. Lobster tails one night were disappointing. Food on the Reflection was much better and usually served hot. Desserts on the buffet were all cream filled and disappointing. They should have an apple pie or fruit pie or maybe apple cake or pound cake for those who don't like cream filled items. Breakfast buffet was good. Griddle items were warm, but just waited till they put new french toast and pancakes from the grill. Late afternoon (3:30-5:00) they put our scones, apple turnover, almond pastry, and bread pudding. It's the same every day. Reflection always put out the scones, but changed the other selections. The highlight of this cruise was the house band, The Cardinals. They are just great. We lucked out since we had them on the Reflection last year. I honestly think they are the best house band we've seen on any ship. Dec. 63 played two nights Four Seasons Frankie Vallie songs and it was like watching Jersey Boys--they were great. WE've seen the same production shows on other Celebrity ships --they were ok Read Less
Sail Date March 2019
After cruising with Princess three times, we decided to try Celebrity. The Equinox is a smaller and older ship compared to the Royal & Regal Princess. Overall the ship was in good shape. It is apparent that they are letting some ... Read More
After cruising with Princess three times, we decided to try Celebrity. The Equinox is a smaller and older ship compared to the Royal & Regal Princess. Overall the ship was in good shape. It is apparent that they are letting some routine maintenance items go since the ship is going into dry dock later this spring. Our biggest issue with the ship was the pool area. The outdoor pool area is small and the chairs around the pool area are placed with no room in between them. The walking/running trail on the upper level of the pool deck had chairs infringing on the walk. The indoor pool area was no where near at capacity. The grass on the top deck is a unique feature, but there is a lot of wasted space. The entertainment on our week long cruise was lacking. Only one production show. The cruise director Simon, was very energetic but not very visible around the ship. We found the number of activities and the selection of musical entertainment was significantly less than what we were used to with Princess. The waiters and bartenders were excellent. We found the quality of the food in the main dining room comparable to Princess. However, we were not pleased with the buffet. The layout is very confusing and there is no traffic flow during busy times. The buffet food quality was just ok. As far as deserts, the best thing on the ship were the cookies and the ice cream. The other deserts were very bland. During our entire cruise, we were constantly approached during breakfast and lunch about booking specialty dining. We did have one dinner at Murano, which was excellent. We were never approached by any photographer or spa person during our week long cruise, which is not the case on Princess. Captain Kate was very visible during the cruise. Her morning updates which included trivia were very enjoyable and she was on the gangway shaking everyone's hand as they left the ship. We did have a bad experience on an excursion, and Celebrity handled the situation appropriately. We would definitely consider sailing with Celebrity again but Princess will still be our go to cruise line. Read Less
Sail Date February 2019
Restaurant was great- dont need to go to upscale restaurants- ship is poorly layed out. there were 5 ports of call. Porta Cana was terrible- water to rough and took 30 minutes by boat to get there-each way. Nothing to do on ship when ... Read More
Restaurant was great- dont need to go to upscale restaurants- ship is poorly layed out. there were 5 ports of call. Porta Cana was terrible- water to rough and took 30 minutes by boat to get there-each way. Nothing to do on ship when there is a port stop. Everything closes and there are no activities. Game shows are in a very small area with few seats. Late game show as to late- most people had gone to bed. Not only do they want $14.95 per day for tip they also want an additional $8.50 for wait staff, $3.59 for room stewart and $2.00 per day for clean up staff. We are talking $400. thats like $400-$500 just for tips. REALLY! The shows were good except for one comedian. Cruise director was great but just not enough activites on board. Cabin was good although when you asked for extra towels or washcloths they balk. I would go again but with other people added because it was boring Read Less
Sail Date November 2018
Originally selected to celebrate a friend's 50th birthday party on a ship with an awesome destination, few kids, no rowdy and lewd drunk guest, and various elegant accommodations. Although the elegancy was very well presented, there ... Read More
Originally selected to celebrate a friend's 50th birthday party on a ship with an awesome destination, few kids, no rowdy and lewd drunk guest, and various elegant accommodations. Although the elegancy was very well presented, there were very few small kids, and all the guests seemed to be mature and well behaved the ship's leadership itself is what spoiled the cruise. I don't feel that the Celebrity Equinox under its leadership of Captain Dimitrios Manetas is an honest ship. Very little empathy was given for cancelling a Marquee destination on my 7 days 3 destinations trip leaving me with 5 days at sea and only two stops. I understand natural disasters may change an itinerary but this Captain had very poor insight into making a decision early enough to plan empathic entertainment accommodations or a replacement port. The ship set sail on Saturday and the port (San Juan Puerto Rico) was cancelled in less than 48 hours after sailing with prior knowledge that a storm was in the area. The evenings entertainment was not reasonably boosted up to give an impression of being sorrowful that the port was closed. The Cruise Director Maarten Breuls offered the same schedule of entertainment as if nothing had changed with the exception of adding a glass blowing presentation that was previously offered and shown again in the days following the cancelled port. I do not believe that Captain Manetas understands that destination is an important point of consideration when picking a cruise. When a desirable destination is found most of the other stops along the way becomes least important. If the St. Maartin or St. Thomas ports were closed I don't feel it would have made as much of a difference as having the most desirable port, San Juan closed. There was also a medical emergency on the ship. The Captain and his Guest Relations Officer tried to use the excuse of "saving a passenger's life" as a reason the guests should be understanding of the San Juan destination being cancelled. The storm I can understand but it is the ship's responsibility to respond to medical emergencies while attempting to continue on with the ship's itinerary. The Captain repeatedly made it appear as the passengers chose to "save the life of another guest" and not go to San Juan. Although I would want the ship to respond to my family and friends' medical emergency I certainly would not want to interrupt the vacation of over a 1000 other passengers to the point that their itinerary is drastically changed as I know ships are trained and equipped to deal with these emergencies. The Captain did not even offer a substantial On Board Credit to make up for having an additional day at sea. Whatever the reason for cancelling the port stop rather it be weather or a medical emergency the Captain did not try to accommodate or refund the other passengers. It appears the when the destination port loses all the guests and their shopping money the Celebrity ship wins their shopping and entertainment funds. The Captain won more money for Equinox buy cancelling San Juan and not offering any On Board Credit refunds. This is a very dishonest practice that I would not want my family and friends exposed to if given another choice. As a former guest of various cruise ships Royal Caribbean Cruises Ltd. should be embarrassed by the poor mapping and weather foresight of Captain Manetas and the very limited entertainment offerings from Maarten Breuls on a day when a popular destination was cancelled. I was able to enjoy the Specialty Dining options: The Tuscan restaurant was elegant and the food was great but to be honest I could not remember it as much as when I came from the Murano French restaurant. The Maitre D' at the Murano was fabulous! The five or maybe it was seven course meal kept coming. We were so full we wanted to run out. The food was so delicious we couldn't leave any behind. The Maitre D' in the Silk Harvest Asian restaurant was also very friendly and accommodating to our needs. We loved the way he suggested food items that we would have not chosen before he suggested them with no risk of having something else if we did not like them. the entertainment on the ship in the Equinox theatre was good but not as great as I have seen on less expensive ships such as on mid level Carnival and NCL. The live entertainment was poor. They had a one act that was always seeming to be playing and the singer had some style with she sang the songs in an off tempo and pitch on purpose. Everyone I heard commenting were wondering if she thought that was cool. Unique isn't always creative. To be honest is was annoying. There was no R&B, Soul, or Pop live bands. If they think there was - shame on them. Again, I've seen better bands on least expensive ships. These acts were so mundane I thought they were for senior citizen home entertainment. There were very little things to do for the young and/or chic crowd that was not very pretentious unless you were at the World Class Bar or Martini bar. This is a very dressy crowd from 5 PM on which is fine but if you were not yet ready for that you had very few spots to go for other types of entertainment and activities. They force you into cliques and the biggest crowd is the expensive watch buying and premium liquor sipping groups. Very Boogie. No outside on the deck dances for adults and club goers and GET THIS not a single barbecue deck party. The only open air food service near the pool only served burgers and fries. To get food or drinks near the main pool was a hassle and a trip. No on screen projections or outside bands near the the pool on a risen center stage like other ships. If you were about the pool then be about the pool and keep out of the way of the big spenders who dominated the rest of the floors near the grand stairway. ALL day long all you hear is promotions to upgrade your drink package. If you do not plan to get wasted or near wasted every day of the trip its probably not the best purchase to make. Buy if you are a big drinker and can drink for several days straight. On this ship ou might need to when they give you extra days at sea. Read Less
Sail Date July 2018
My son chose this cruise and asked if we wanted to go with the family. He had been on Celebrity before and loved it. I found it to be comparable to another line we like in many ways and others it didn’t compare. Embarkation went well ... Read More
My son chose this cruise and asked if we wanted to go with the family. He had been on Celebrity before and loved it. I found it to be comparable to another line we like in many ways and others it didn’t compare. Embarkation went well and quickly. I didn’t have to stand on too long a line to check in. The ship is well maintained and very nice, but our bed was not very comfortable and neither was the sofa in the cabin. I did not like the selection on the television of shows and movies and I couldn’t believe we had to pay for some of the movies. It was nice to be able to check our account though. The bathroom was nice and I liked the shower stall with doors instead of a curtain and it had a night light. Storage seemed poor as the drawers weren’t very deep or long, no nightstand except for a couple of tiny shelves and the closet was small for two people. There was storage above the bed but hard to reach if you are short. Our steward kept it very clean and was very friendly but he didn’t keep our ice bucket filled. Getting on and off the ship was easy. Lines were not long and I never felt crowded on the ship. We were always able to get a good seat in the theater for the shows as little as 15 minutes before showtime. Food on board was good. The breakfast menu in the dining room was the same every day and never changed. The meals at night were good. My favorite was the prime rib one night. The buffet had a large selection to choose from and the food was quite good there. A good selection of beverages, too. However, the tables were often dirty and plates not removed very often. No one offered to help carry my plates or get a drink. I walk with a cane. The production shows were quite enjoyable and the Motown group, Horizon, were great. Mike Wilson was a good clean comedian/impersonator. I did not enjoy trivia as they gave you no time to think before rushing on to the next question. The ports were not why I went on this cruise having been to them several times before. Even though open now, they are still recovering from the hurricane. Many of the locals thanked us for coming and supporting the economy so they can get back on their feet. A lot of repair work was going on and walking could be difficult in spots. Read Less
Sail Date June 2018
I have been cruising with Celebrity for over 35 years. We have enjoyed a number of Great cruises with Celebrity, but this time due to lack of communication and lack of interest by staff the bar has dropped. Each cruise line has a ... Read More
I have been cruising with Celebrity for over 35 years. We have enjoyed a number of Great cruises with Celebrity, but this time due to lack of communication and lack of interest by staff the bar has dropped. Each cruise line has a particular niche, Celebrity is geared toward late 20s to over 70 crowd that expect a higher quality of Service. I came on the cruise expecting to relax spend time and money on the cruise. We enjoy spending money on the art and also take part in the raffle drawings. This time the Park West staff were rude and lied to us at check in regarding the bidding process and the raffles, we chose not to participate and recommended to other guests to avoid this auction. We normally enjoy using the Spa with Canyon Ranch and again found staff up to and including Director and Asst. Director to be snooty and rude as well as staff failing to communicate treatment information. Again offering our cruise knowledge with other guests and recommending other guests avoid using the Spa this cruise. On every other cruise we have enjoyed many activities laid out so getting from one event to another was a breeze throughout the week. This cruise events were overlapped at the beginning of the cruise and even the Cruise Director Marten made a comment that the second half of the cruise had a reduced number of events to enjoy. We enjoy the on board games and took advantage of paying $10 per spin to be involved in the Giant Wheel because one the prizes was a cruise for two. The second participant won the cruise and we were thrilled for him, but they replaced the cruise spot with a $5 cocktail. Instead of giving following participants an option to leave the game or replace the space with something of more value they left the low value space and a number of people landed on that $5 value which reduced the overall excitement of the game. On a positive note we did enjoy the enthusiasm of Debbi and Oz the Activities Staff, they made Bingo and other games fun. Read Less
Sail Date June 2018
We wanted a quick jump on / off cruise out of Miami. We live in Florida, and knew full on what Irma did to the Caribbean, and decided to take a look 9 mos after. Equinox is going in for 6 weeks, full refit on acommodations. It is a ... Read More
We wanted a quick jump on / off cruise out of Miami. We live in Florida, and knew full on what Irma did to the Caribbean, and decided to take a look 9 mos after. Equinox is going in for 6 weeks, full refit on acommodations. It is a great ship in a great fleet and she deserves the refit!!!! One band that left the ship half way during, was Motown. They are SO good that at cocktail hour around the Martini Bar, the entire 4th and 5th floor came to the balcony rail and gave them 2 thumbs up! As expected the crew is top notch, Linda, our hostess at Blu and everyone there are the best. We met new friends that are coming to visit. All in all, hate to leave the ship! Oh, one last thing, NEVER forget to tip your cabin steward regardless of if you prepaid tips. imho Alan Read Less
Sail Date June 2018
Going to give a few tips as well.. Going to write the bad stuff first...what we didn't like and why we were disappointed. 1. We prepaid in FULL for our airport to port transfer for all of us. When we arrived at the airport (we ... Read More
Going to give a few tips as well.. Going to write the bad stuff first...what we didn't like and why we were disappointed. 1. We prepaid in FULL for our airport to port transfer for all of us. When we arrived at the airport (we had hard time finding Celebrity booth) because they shared it with another brand. The people there were NOT trained, did NOT care and pretty much didn't give a crap about you!. We said our last names/our stateroom and the lady "did not find us on the list" as she said that the bus departed without us to the port. We walked to a young men behind the desk who was chatting with 2 females from Celebrity, he kept saying "you did NOT buy the transfer" when we did! I am glad that my mother had enough brains to print the paper where it stated that our transfer was pre-paid in full. She showed that paper to that young man and without any apology he said "Fine, I'll put you on next bus".... Guess what? We waited for 1.5 hours for that other bus at the airport! They will make you wait because they are there to make money and they want to have the bus to maximum capacity. On our way to the port the bus stopped elsewhere and picked up more people. It took us 2.5 hours from the plane arrival to get to the port! So do NOT buy the bus transfer! You'll be sorry! Better take taxi or uber. Upon arriving at the port, there was a HUGE line of people waiting! We filled out everything online and we had "express passes" I told that to one man and he told me "Everyone has Express pass, get in line!" The line was for another 1.5 hours!!!! 2.The room was good and clean. The closet space for your clothes is TINY. Our beds were split so there isn't enough leg room to walk to closet. Had to push the bed to left to open closet doors. 3.The bathroom.... Clean, BUT there were 3 of us in one stateroom (Balcony) and we only had ONE tiny shampoo bottle like 12OZ bottle! All of us have hair! How do you expect us to take showers at least once a day with a 12OZ ONE shampoo bottle??? Sometimes I take several showers per day.. The soap has no smell to it, it's orderless.. shampoo is very bad quality, doesn't produce much needed foam. We had to go to front desk to request more soap.... 4. In the bathroom the tissue paper was just missing! It was GONE! Also had to ask for that. The bathroom has a tiny trashcan that's inside the drawer... 5. There were not enough towels. Small towels were missing, and for 3 people there was just ONE towel... really??? The Restaurant : We were assigned to dine at Silhouette restaurant : We were sat at very long/lage table that'd sit 12 people. Why couldn't we pick just table for 3/4? We then requested for another table but for one day we sat at that table with strangers. Yes I understand it may happen, but there were plenty of tables for 4/3 people. After we were assigned the new table (on next day) our waiting stuff was ok, seemed friendly. But they are friendly only before you tip them :) 3 days into our cruise, the waiting stuff at dining room began behaving strangely. Our waiter one night was just NOT there and we sat for more than an hour without water or bread. Other waiters were walking by us as we didn't exist. Nobody cared. Then an assistant waiter came to us and we asked her if she could take our order? She said : "No I am only his assistant". Then another 45 min had passed and she finally told us "I can't find the waiter anywhere, let me take your order"... Couldn't she do it at the beginning?? She saw that we sat there for a while.... At the end of our meal which took 2 hours in total even though we came in when the restaurant opened, our waiter emerged and was telling us about his health issues and that he was at med check/nurse. Day 4 of our cruise. Our waiter greeted us and then began talking about his blood work and his uric acid. I guess when you are in your 40's that's the type of thing you talk during your dinner...AGAIN we waited for the food for a LONG time. We've missed the show! Day 5 at the restaurant Silhouette the same thing! 2 hours to eat our dinner we'd ALWAYS come in right on time, again we'd miss the show! The food was very meh. No flavor. The waiter insisted we take certain dishes. After he served those dishes, I didn't want to eat it. It wasn't what I had imagined it'd be. Again 2 hours to serve us, AGAIN missed the show in theater that had started at 7 p.m. sharp! On last day of our cruise (it was a 7 day cruise) we just didn't go to restaurant. Why bother? To listen about someone's blood and urine work? To eat medicare food or runny Creme Brulle? On deck 14 where the cafeteria was, the food was decent. One thing tho, it can be crazy there. At times might be impossible to find clean table. The staff there is very slow cleaning tables. The DRINKS : We had purchased our drinking package (non Alcoholic) I want to say, it's TOTALLY WORTH IT! But if you want plain water bottle, the staff will give you plain CHEAP water bottle like at Wal-Mart, for Evian water you have to ask for it by name! When dining at restaurant, only TWICE a man stopped at our table and asked what we'd like to drink. All other times and in deck 14 nobody ever asked... St.Maarten experience : Although I don't think it's ship's responsibility to protect it's guests while on land (maybe I am wrong) but my 15-year-old son and I witnessed animal cruelty/animal abuse at St.Maarten's island. A man (their native) in front of us threw a dog into ocean from pier. A dog landed on his belly and probably was hurting greatly. I recorded some of it on video. I didn't expect animal abuse! We were very upset seeing it and we left the island right away. I also asked one of locals to call the police so I could report it and she cussed me and told me "I ain't gonna call your police"... So yeah.. not the best cruise but just meh...I rank Royal Princess above so far. This is my 5th cruise. Read Less
Sail Date June 2018
Miami is a great cruise port: efficient airport security; short taxi distance to the port; vibrant city life with lots of restaurants. Our embarkation went smoothly and we were grateful Celebrity allowed us to board slightly ahead of ... Read More
Miami is a great cruise port: efficient airport security; short taxi distance to the port; vibrant city life with lots of restaurants. Our embarkation went smoothly and we were grateful Celebrity allowed us to board slightly ahead of schedule! Overall the food was good. We didn't notice that the food in the specialty restaurants was any better than in the dining room (lunch or dinner), though the atmosphere was more intimate and the servers were more attentive (probably because they had fewer patrons to serve). The steaks were delicious while the seafood was unremarkable. Indeed, the one night Silhouette (the dining room) served lobster, it was inedible as was the one-scallop appetizer drowning in overcooked spinach. If you want vegetables with your meals, be sure to order a salad as your appetizer. Deserts were middling and occasionally good (lime key pie and lava cake). Cafe Baccio was the only place that served real coffee. The ocean view cafe and dining room said they served Lavazzo coffee, but everyone knew the difference. Shout-out to Satoko. The world class bar served great cocktails: shout-outs to Igor and Santos. The martini bar was loads of fun, but watch out the drinks are seven ounces each! The gastro bar was intimate, a nice place to talk and watch tele. The pool bar traffic was steady, as was the food bars. Classic offerings for average American eaters. We wish Celebrity would realise most cruisers today have a more sophisticated understanding of ethnic cuisines. We did appreciate the East Indian offerings at breakfast, but we would've like to seen more spicy, diverse offerings. It's definitely worth your while to upgrade from the classic to the premium package, if only to enjoy yourself. It really doesn't take long for it to pay off and you are on vacation. As for the evening entertainment, well someone other than Martin should do the hiring. I don't blame the professional singers, dancers and acrobats. We do blame the producers who directed them to scream and execute tired, boring choreography. The three comics were poor. Only the drunks in the audience were laughing when the last one (Al Ducharme) "performed" his toilet humour that keeps "getting him fired". Speaking of Martin, he should develop a different shtick. He's too old for I'm-a-6'5"-Dane-and-Mom-likes-me-best routine. Someone else should also fire Christine who shouts bingo instructions and thinks rude comments are funny. (e.g. Your son was my favourite child on this cruise when other parents with children nearby are listening.) We didn't care for the daily upselling of specialty restaurants and photos. The casino is the pitts, though they have a good selection of slot machines. Sorry, but a two dollar compensation prize for those who lost out in the woman's watch drawing after an hour wait was insulting. As for port stops, San Juan was quaint and fun. Lots of police around so we felt safe. Shop at Majesty Jewelers in Philipsburg, St. Maarten for quality jewelry at the best prices. Charlotte-Amelie had a beach and casinos nearby, but the main street was a disappointment. The shore excursions were nothing to write home about. If you want to see an aquarium, visit Atlanta because Atlantis in Nassau, Bahamas will disappoint you. Our guide spent the entire time up-selling us on the Atlantis aqua-adventure park; poor her, it was her job. Also, June 1st is Labor Day every year in the Bahamas. Why were we misinformed about the parade time (noon to 4:30) and the stores being closed? Sapphire Beach in St. Thomas was a disappointment. Not only were two of the three ladies rooms plugged up, the water had too much sea grass to swim in. Worse, most of the coral was dead. There were very few fish. No one saw any sea turtles. (Hurricane Irma?) We had to skip Punta Cana in the D.R. Note to newbies: in ports where the ship is only tethered, only reserve excursions from Celebrity and independent companies who offer full refunds in case the Captain deems the waters unsafe. For those who are environmentally-conscious, you might wish to bring a coffee thermos and refillable water thermos. We didn't really spend too much time on the upper decks because we're bothered by cigar smoke. (Thank goodness Celebrity doesn't allow smoking in their casinos.) I wish Celebrity did a better job at stopping guests from smoking on their verandas as there are security cameras everywhere. We also wish Celebrity reminded guests to be quiet after eleven o'clock at night, but given the extremely-loud sound level of the entertainment, I guess that would be hypocritical. Finally, we didn't realise until the second-last day of the cruise how low employee morale was on board. I've never had so many employees urge and even beg us to mention their names in the guest survey. Some did so repeatedly and handed us slips of paper with their names on them. But, upon reflection, we realised this must've been the case because employees complained of their long-working hours, split shifts, poor accommodations and arduous working conditions. Read Less
Sail Date May 2018
we had high hopes for this cruise but to be honest we wouldn't bother again there were lots of issues the biggest being the food the buffet was terrible i mean there was nothing worth eating the line at breakfast for eggs and ... Read More
we had high hopes for this cruise but to be honest we wouldn't bother again there were lots of issues the biggest being the food the buffet was terrible i mean there was nothing worth eating the line at breakfast for eggs and omelettes was up to 20 minutes this is the worst buffet Ive been to on a ship by far we have been to better buffets at golden coral and that's the truth we bought a dining package in the end for 4 nights and did sushi on 5 for the other night so we spent $310 extra on dining and it was worth it all the specialty restaurants were very good The ship was full and everywhere was busy i mean packed out busy get a sunbed no chance i mean none 600 sunbeds for nearly 3000 guests doesn't take a genius to work out the numbers hey then there was people smoking at the bars the bartenders asked them not to but to be honest they didn't take a lot of notice we went to the nightclub on deck 14 and it was after midnight and there were parents there with there children in pushchairs and toddlers running around in what world is this OK ? would they do it at home sometimes peoples actions baffle me The staff were the only good thing Donovan at the mast bar the girls at the coffee on 5 our room attendant Jamie were all good so we tipped them all extra the waiters in the specialty restaurants All in All we had high hopes for this cruise but it wasn't to be we were in San Juan we both said that we would have paid $500 extra to get on the jewel of the seas that was docked next to us It is a shame as i am sure we are there target market but they missed the target by a mile with us so we will not be going on celebrity in the near future Read Less
Sail Date March 2018
Our first Celebrity cruise was the last trip out of Miami on the Zenith before it was sold and service then was less than perfect so we cruised exclusively with Princess. We got a great deal on a Celebrity Equinox when it was repositioned ... Read More
Our first Celebrity cruise was the last trip out of Miami on the Zenith before it was sold and service then was less than perfect so we cruised exclusively with Princess. We got a great deal on a Celebrity Equinox when it was repositioned to Miami last summer, so we decided to give them another try, unknown to us when we booked it was a Celebrity Presidents cruise and the itinerary, food and service were excellent! We decided to book again on the Equinox in order to see if Celebrity had improved or if it was just because LLP was on board. Well our question was answered. We had late dining which is 8:30 which we have decided is to late for us, we had also requested a table for two as we don't care to make small talk during our meals, we were assigned a table for six. The dining room didn't open until 8:30 and by the time we ordered we were not served appetizers until well after 9:00pm and we found on the nights we ate in the main dining room we didn't finish until after 11:00. The dining room food was nothing to rave about on several occasions at least one person at our table had to send back and entree. Portion sizes were small and not filling. We are not early riders and had breakfast in the OVC, the food there was always cold and we were unable to eat it, the scrambled eggs were always runny and undercooked. By day 3 I had reverted to eating cereal and fruit since these are meant to be served cold. On our night in San Juan they offered a discount in Silk Harvest so we decided to give it a try, we were pleasantly surprised, the food and service were amazing. We enjoyed it so much, when they offered the discount again for the last night we jumped at the opportunity to eat there a second time. The shows were the same as our cruise in August and we enjoyed them just as much as we did then. The only bright spot was our daily cocktails at the World Class Bar, the bartenders (Santos and Igor) were the best! Our ports were San Juan, St. Marteen and St.Kitts, all ports we have previously been to. In San Juan we took the ships Bacardi Nights which we both enjoyed. St. Marteen we just took a cab to Maho Beach where we rented an umbrella/chairs to watch the planes. ST Kitts we took the Catamaran Fan-ta-sea snorkel and Nevis beach break, we snorkel a ship wreck which was interesting, followed by time at the beach in Nevis, we had a great time and would choose this tour again. Read Less
Sail Date March 2018
This was our first cruise on Celebrity. We loved our one Azamara cruise and adore HAL so we thought this would be our new favorite cruise line. We had a lovely vacation but our expectations were that we would get at least the same ... Read More
This was our first cruise on Celebrity. We loved our one Azamara cruise and adore HAL so we thought this would be our new favorite cruise line. We had a lovely vacation but our expectations were that we would get at least the same service as HAL if not better. The champagne offered upon entry of the ship made us excited that our hopes would be realized. We were sooo wrong. We asked our cabin steward for a foam mattress. He said they didn't have any. After my son could not sleep the first night we asked the front desk. They said ask your cabin steward, and we explained that we had so they sent a piece of foam to us via another person. The cabin steward never apologized. He also failed to give us the Celebrity bag and much of the literature at the outset of the cruise. We rarely received more than one room cleaning a day because his schedule and my teenager's schedule did not match up which I will take responsibility for, but I would have to chase him for shampoo, clothes hangers, and ice. The one day that he scheduled an afternoon cleaning with another person who had a late day schedule she threw away the champagne that I had only had one sip from. I told her no problem just please call room service and replace it. She said no that she couldn't do that. So I called guest relations and they did the right thing by sending an entire bottle of champagne. Why couldn't the cabin steward just get me the glass of champagne? Why didn't she seem apologetic instead of annoyed? My 17 year old and 12 year old each lost their keys once which meant we all had to have our keys replaced. This created too many problems to even mention here. Instead of apologizing about the inconvenience caused by guest relations incorrectly cutting children's keys for adults a British woman was just rude insisting that I had miss quoted her about an unimportant statement. A Russian woman was also rude when we inquired why all of us had to have keys replaced when children without charging privileges had lost their keys. HAL would have apologized profusely about all these key inconveniences. Our first exposure to the casino was a nightmare. They advertised free rum punches for those learning to play black jack. We asked several dealers, the bar tender, and then finally a pit boss said yes she knew about it. (I had the Today program with me to show each of these people.) Unfortunately her advise was incorrect as to how to get these drinks. She said go back to the bar tender and tell him she said to service it. He again refused and when we went back she was gone and the new pit boss said no the first pit boss was wrong and that she would get us the drink. She forgot, and a half hour later she got us the drinks after I reminder her. There were about 15 people trying to get these drinks that just gave up. The explanation was that this offer was new this cruise. The buffet staff was always quickly grabbing plates but if you asked them to replenish a none alcoholic beverage it was a shocking request to them. They did it, but tried to avoid gabbing plates for fear that you might ask them for something else. Some even pointed out where the drink machines were. If you were dining at the late breakfast good luck getting more orange juice if it was 5 minutes after breakfast was closed. I was told there was no more orange juice. They were not going to go the extra mile to get me orange juice. None of these experiences were horrible. It just would never have happened on HAL. To get HAL service apparently you must pay to travel on Azamara with RCL. Read Less
Sail Date February 2018
Short Summary: Celebrity fell short on customer service standards across it's staff. Specific areas where we experienced poor customer service: Guest Relations, Cafe al Baucio, and Port Services from disembarkation at Port of ... Read More
Short Summary: Celebrity fell short on customer service standards across it's staff. Specific areas where we experienced poor customer service: Guest Relations, Cafe al Baucio, and Port Services from disembarkation at Port of Miami. This was our third cruise, have sailed on Princess and Holland as comparisons. Experienced some staff that were very authoritative in attitude. Also I believe their staff must be paid commission on booking specialty restaurants because six times we being pushed to make reservations for the specialty restaurants. Detailed Review: We were very disappointed with our recent cruise on the Celebrity Equinox sail date of 2/17/18 out of Miami and visiting Puerto Rico, St. Maarten, & St. Kitts. We cruised with extended family for a total of 13 people which included 1 infant, two toddlers, two teens, and 8 adults. I want to get all the positive things out first: The ship is well maintained and dining experiences were all great. The ports of call were also nice destinations and we did not see any of the effects of the hurricane on any of our excursions. Getting on the ship was fine, transport of our baggage to our room was great by the porters. Be sure to print multiple copies of the luggage tags, just printing the boarding documents only gives you one copy so if you want to have more than one bag checked into the cruise for you, print more before hand or else you'll be slower having them look it up to print more. Upon entering the ship you are greeted with champagne or sparkling Rose. We hung out on the deck 12 for a little bit enjoying the sights of the Port of Miami then we headed to our room. First Critique: Concierge service. I don't think this was worth it over a standard balcony room. The room is exactly the same as standard balcony room but is supposed to come with some additional amenities and a daily mid-afternoon snack. For whatever reasons on two days the afternoon snack cart skipped us, one first evening chic night we were supposed to get a tote bag and some other stuff which we did not receive. These I know seem minor and they are, we didn't care enough about any of this stuff to mention it on the cruise but I want reviewers to know so they can base value. There were really no other perceived benefits costing us a few hundred $ more. Second Critique: Poor Guest Relations Staff. We had what was a very minor and easy to resolve issue but guest relations staff made the experience over the top difficult and left a bad taste in my mouth. Before the cruise we booked the first night speciality dining at Tuscan Grille because it was a special 35% off. In my room there are two adult and two kids under 3 years old. The kids are typically free in these specialty restaurants in this age range but because booking online it must charge all occupants in the room. Our travel agent and the cruise confirmed prior that guest relations would credit us back the two charges are a credit after we boarded. After settling on the ship, I went to guest relations to inquire about this. My first problem, I expect to approach Guest Relations and be received with a smile. That was not the case. The lady had a very stern look when she greeted me. I explained to her what I was advised and without touching her computer or anything said "You must go to the restaurant and have them handle the credit". Because of her demeanor I just said okay thanks and didn't bother talking any further about it. We enjoyed our experience at Tuscan Grille. Oscar our server was fantastic and energetic. I spoke to the MatriD (sorry I don't know how to spell that) about the credit and he said no problem, jotted a note in his book and said he would take care of it. That never happened. Three days later I went to Guest Relations again because we didn't have a credit show up. This time it was a different lady and she at least did have a smile on her face when she greeted me. I explained what had happened so far. She dug her nose into the computer and typed away then printed out what I think was our current billing/charges account and looked over it. She started typing away again and said she didn't see anything in the system about getting a credit back and I would need to go talk to the restaurant again. To me, this should be clearly very simple to handle and exactly what Guest Relations is supposed to be for. I wasn't trying to be a difficult passenger at all and thought the request was straight forward. Again, the attitude the is problem I experienced. There wasn't an apologetic I'm sorry I am unable to make this correct and you need to talk to the restaurant. Just an authoritative response and attitude. After that I then vented that I thought they should be able to handle this and I shouldn't have to go talk to the restaurant. She said OK, typed away some more and said she sent a message to the restaurant to contact me. That evening I got a phone call from the Guest Relations manager or assistant manager and they were able to resolve for me. This experience made me not want to book at any of the other restaurants. We dined the remaining 5 nights as a family of 13 in the Silhouette Dining room and our experience there was excellent all nights. Joseph and Santosh took care of us all nights and they were exceptional minus a few times trying to sell us on specialty dining. Angela for bar service was also fantastic. Overall, I had much better experience with dining and service on Princess Cruise Lines and Holland America. Celebrity was so hyped up to us as being the best, and on this cruise was the most expensive compared to the other options. We certainly did not agree that in any way was it more exceptional than the other two cruise lines. I would cruise on Celebrity again, BUT it would not be my first choice and only if it was because whatever destination or ports of call I wanted to hit. I could say a lot more but I'm tired of writing. Read Less
Sail Date February 2018
We had an excellent cruise on the Reflection last year and this one was certainly a notch below. It led me to wonder if this was a training trip for Celebrity employees. The first night I placed a room service order for breakfast. Although ... Read More
We had an excellent cruise on the Reflection last year and this one was certainly a notch below. It led me to wonder if this was a training trip for Celebrity employees. The first night I placed a room service order for breakfast. Although we paid extra for concierge class which was suppose to provide us with an extended menu, this was not the case. To add insult to injury, I had to call room service when our breakfast had not arrived more than a half hour late. Eventually 9:30 breakfast arrived around 10:40 Since breakfast was nothing special, the next day I just ordered a pot of coffee; it never arrived. Later I found that the cabin had been stocked with the standard menus instead of concierge ones which provided a much nicer selection. My last four breakfasts arrived on time and were hot, including the orange juice. Dinners in the MDR were, for the most part nice, but on one occasion I had to reorder my french onion soup TWICE because it was not hot and on another, the lamb chops I ordered medium arrived rare and were sent back and the new ones arrived well done! The cream of mushroom soup I ordered was more of a watery purée and not the least bit creamy. The chocolate cake that we ordered on the Reflection was excellent, Equinox's version was more of a dense brownie concoction. The crème brulee was very good so I stuck with that for the remainder of the trip. I traveled with my wife an four others who had better luck with their dinners though there were a few disappointments and very few oohs and ahs. However one had ordered the escargot and spent the remainder of the night and part of the next day in his room. I spoke with another passenger who had a similar though less severe experience. I can only imagine there were a few others. We were comped a free dinner in the Tuscany Grill. This was excellent from start to finish, a nice change from the MDR which was excellent on the Reflection the previous year. The ship's own entertainment was poor as expected. We left in the middle of one and never went to the other. The comedians were as funny as ever and a group doing Four Seasons music was entertaining. The Divas 3 will have to improve to become mediocre. I expected them to do the top songs of some of the better female entertainers, but when they started out with a slow version of Frankie Lymon's (diva?) Why do Fool's... I had no clue where it would go from there. For the most part they did their own terrible versions of the signature songs of a number of famous female vocalists ending with Aretha Franklin's signature piece. Unfortunately we were seated in the middle of a row and couldn't escape early. Fortunately they were not called out for an encore. After dinner and the entertainment we spent a lot of time at the Martini Bar. The bartenders did their best to entertain, but there were quite a few dropped bottles an spilled drinks, not nearly as good as the crew on the Reflection. Once onboard there is a concerted effort to part passengers from their money. I attended a jewelry auction and the rigs and things were advertised at inflated retail prices and then the bidding for them were started at near or above retail. From a previous trip I went to a bingo session and estimated the payout was about a quarter of the cost paid for bingo cards... a definite rip off. It did not take me long to realize that the company you keep makes or breaks the cruise. With all the negatives I listed, we still managed to have a good time. Read Less
Sail Date February 2018
It was our first time on Celebrity. I had heard so many good things, but it did not meet my expectations. The buffet was not very good. The food was lukewarm and we did not care for much of the food. Service was just okay. Some staff were ... Read More
It was our first time on Celebrity. I had heard so many good things, but it did not meet my expectations. The buffet was not very good. The food was lukewarm and we did not care for much of the food. Service was just okay. Some staff were great while others were rude. I was really hoping that Celebrity would jump out ahead of the others, but they did not. We did not attend any shows because they were late for us and nothing seemed interesting. The specialty restaurants were all very good and we enjoyed the coffee shop too. I felt that there may have been cut backs that have changed the way that the cruise is conducted. It also seemed that everything was an up sell. Special dining, beverage packages, classes with fees, etc. We went to an Apple class which was basic knowledge. To go further, there was a fee. I don’t want to be nickel and dimed the whole trip. Read Less
Sail Date February 2018
We chose Celebrity due to the dates, reputation and price. We were a little disappointed with our experience. Dining- You see, you had to pay extra in the 'special restaurants' to have the really good food. I ordered the ... Read More
We chose Celebrity due to the dates, reputation and price. We were a little disappointed with our experience. Dining- You see, you had to pay extra in the 'special restaurants' to have the really good food. I ordered the same. exact. appetizer. in both general restaurant and in the specialty, ad the difference was almost too great to be believed! Call me silly, but I'd rather not have the option for a 'specialty restaurant' and have a higher grade of food for the prices we paid. Cabin-We had the concierge class balcony room, thinking there were going to be so many upgrades and perks. Afternoon canapés? yes! However, when one half of a deviled egg is served for two people, you have to laugh. Entertainment and activities-if you memorize what is happening, and where, you were ok. I did not prefer to stand around the foyers for activities, so that deleted more of the anticipated ones. I wish the ship would have had a tiered "theater-like" setting: stage in front, layers of tables/chairs so that you could have beverages, watch the crowd activities / game shows, etc. I attended the wine tasting [for an extra fee, of course] and was HUGELY disappointed. There was almost no structure....just people standing at different posts in a cramped environment, and everyone was given a paper [but no instruction on how to judge/what to look for] and an hour's time to 'drink all you can'. Useless when you've paid for a drink plan! All I kept thinking was "they need a teacher to set this up....there'd be visuals, instruction, an organized traffic flow for people to move, and a consistent evaluation process". Service-our cabin steward was wonderful. The wait staff in the specialty restaurants were amazing. The wait staff in the dining room were pretty good/what was expected. The wait staff in the bars were hit and miss. World Bar? very good. Martini bar? good. Pool bar? horrid. They never smiled, claimed not to know how to make things, took forever and were generally cranky. I've never had pina coladas with the ratio of ice to fluid like I've had on this cruise. I look at it as diet drinks; they helped cut the calories with so much ice! ship- the ship's decor was sleek and beautiful. The nightclub was a little weird to me, but it felt like they were trying too hard to be hip. The shops were nicely stocked with a variety of goods which were changed throughout the cruise. The casino was fun, with a few penny slots that were current in style [bridesmaids, the hangover]. The solarium was where I was blown away: enclosed pool area with better loungers, quiet music, easy entry stairs to pool, no kids. The spa was overrated. I got the hot stone massage..which was good....but there was no pampering before or after. Walked directly to treatment room, treated, then escorted to stairs/elevator. No hanging in a post or pre treatment area like on other cruise lines. Excursions/ports-were fine. Did not take on in San Juan, bought a tour from the locals at St. Thomas, and cruise sponsored one in St. Kitts. All were acceptable. One hiccup-while on the cruise we received a phone call from home stating that there was a family member who became quite ill. We wanted to try to get an earlier flight home at the end of the cruise. When my husband went to the guest relations desk, they told him they couldn't help him. We booked our flights through Celebrity, and expected a little more 'relations' than this! I mentioned this to the concierge while we were waiting to disembark, and he made a call so that the person in charge at the desk could help us. We went back, she obliged, and then the American Airlines employee quickly hung up on us. Fail. Luckily, our family member seems to be bouncing back a bit, so we'll just move on. We've decided to go back to Princess, because I think they are a better experience than Celebrity. Better communication prior to cruise, easier to navigate website, cleaner assistance when needed, and the activities/communication on board were easier to find and join. [I've cruised with a greek line once, Princess three times, and now Celebrity once]. Read Less
Sail Date December 2017
The overall feeling we got throughout the cruise was that it was simply an opportunity for Celebrity to try to 'up-sell' us at every turn. I felt like I was walking around with an ATM sign above my head and crew members were ... Read More
The overall feeling we got throughout the cruise was that it was simply an opportunity for Celebrity to try to 'up-sell' us at every turn. I felt like I was walking around with an ATM sign above my head and crew members were instructed to withdraw as much as they could before I got off the ship. Going into this cruise I had a very favorable impression of Celebrity- based on past experience (from the late 90's) but I was sadly disappointed and had to change my opinion of the brand. Hard sales pitches in the shops, the art 'auction', the spa... even in the bars where the top line beverage package still didn't include many brands (to the point where individual beers were an upcharge of $1 to $10 per bottle). The champagne (and I use the term loosely- as no champagne was available in any package- merely ‘sparking wine’) and Prosecco choices were horrible- unless you purchased a decent bottle at $100 and up. The weight room was located right above the massage rooms- and it sounded like bombs going off when the people would drop their free-weights. Hardly relaxing at over $200 for the massage. (I overheard other guests complain about this , as well) When you walked past the spa area- the attendants would chase after you (and even yell at your back) about the massage treatments- like some turkish bazaar. Wife went to medical for nasty bug bites and she was surprised that the Dr treated her in the lobby area- in front of 6 other people. She asked if she could go into a private room and the doctor replied- "well, we are all women here." The buffet restaurant was like a feeding frenzy- although I am sure that is not the ship’s fault… but it really was unpleasant. The pool areas had very limited service and facilities– limited staff- very limited bar hours- and could use a better policing system for the lounge chairs. Guests would rush up in the morning to place items on the lounge chairs to reserve them for hours without using them. Now, like the buffet this seems more like an issue of manners with the guests than the crew- still some system should be in place to avoid this. On the plus side: The stateroom (aqua class) was nice and as described on-line. The stateroom attendant was very good. The service in the specialty restaurants was excellent. The quality of the food in the specialty restaurants was excellent. The on-board entertainment ranged from good to excellent, with some incredible performances mixed in. Read Less
Sail Date December 2017
I was advised that Celebrity was the "best" cruise lines. In my opinion we had very little to do during the trip. Multiple people, just sat in the different areas, not drriking or anything. Looked a lot like everyone was ... Read More
I was advised that Celebrity was the "best" cruise lines. In my opinion we had very little to do during the trip. Multiple people, just sat in the different areas, not drriking or anything. Looked a lot like everyone was waiting for something to occur... Very little activities except out in the middle of the ship with people watching,no room to actually dance. not like having dance classes in a bar or in the Theatre with a dance floor. Just very little to do during this cruise, It was the Presidents cruise and I found food and activities very minimal. It may have been mostly for those that have cruised more and we got little benefits. We went to several restaraunts on board and only 1 was great. Tuscan Grille. The Theatre shows were very bad. And these are my favorite activities. They had no plot or were not understandable. Also were just singing songs from one or another era, as loud as these people could sing. It was very amateurish which really surprised me as well. The magic show was very good. Read Less
Sail Date August 2017
This was a cruise to celebrate a friend's birthday. We booked the Tuscan Grille for her special evening and we were disappointed in both the service and the food. Overall the food in the dining room was a bit better and the service ... Read More
This was a cruise to celebrate a friend's birthday. We booked the Tuscan Grille for her special evening and we were disappointed in both the service and the food. Overall the food in the dining room was a bit better and the service there was definitely better. Prior to this sailing I have cruised with three other lines and this was my third on Celebrity and my first for this ship. I feel that the Reflection and the Summit are much nicer ships. I also attended two wine tasting events. I normally attend at least one on every cruise and certainly don't mind paying extra for them. These two tastings left much to be desired. One one listed as a "Mixology Tasting" and the most disappointing. It was an outside company that was trying to sell their wines! The event consisted of each group mixing four different wines and coming up with a blend they liked. Then you could order the wine you created. The wines were not exceptional and certainly not worth buying. Overall, a bit disappointing! Read Less
Sail Date August 2017
We took this cruise because we missed an Eastern Med trip in Oct. if 2016 due to health reasons and we had vouchers with a one year experation. It was our first time in Aqua class and we looked forward to coming in Blu. After we had made ... Read More
We took this cruise because we missed an Eastern Med trip in Oct. if 2016 due to health reasons and we had vouchers with a one year experation. It was our first time in Aqua class and we looked forward to coming in Blu. After we had made the reservation we learned it was to be a President's Cruise. The afternoon was as large as we have had and was quite comfortable. The balcony furniture was also nicer than we are accustomed to. Although check-in was easy, we were presented with an invoice for $600 and told to go to GR to clear it, with no further explanation. After checking with our TA we learned it was a computer glitch that had something to do with senior discouts. A bad start. First evening in Blu the wait staff was slow and not very concerned with us. The food was not as good as typical MDR good and got no better during the week. The food at the buffet was much better and had a better selection. One disappointment was noticing that the everyday entree's were the same as in the MDR. For this we paid a premium? Mister was appealing as well as frightening when considering the things that could happen in a real emergency. The video is meant to be light and hold attention, but it was not. Staff did not seem to be concerned about the importance of the exercise either. Prior to the cruise there was clear breakdown in communicating what was special about the Presidents Cruise. This continued throughout the cruise. The Captain's Club seems to not be very important to Celebrity since the perks and rewards for loyalty are far inferior to other lines. A visit to FC desk convinced me that if you were not looking at a future Celebrity cruise, they were not interested in helping you. This has never been the case on sister lines. The ship layout was not to our liking. This is a personal choice, but we enjoy the open atmosphere of the open centrism which are bright and lively. This ship''s Centrum discontinuing and dark as were most of the interior public aread. Obviously our first time in this class of ship and it was a disappointment. We found the production shows to be quite good with excellent performers and better correography. We would question the selection of Broadway songs, but they were performed very well. Findind event musical entertainment was not as easy as on some cruises and venues were not inviting. The specialists and acrobatic couple were outstanding. The port selection was typical for an Eastern Caribbean cruise with the addition of Punta Cana. However, the shore excursion offerings have become trite and could use some inspiration. Punta Cans and Nassau offer practically nothing and there wasn't anything to do in Punta Cana. Staff onboard seemed friendly, cheerful, and helpful, though a couple of bar experiences bordered on surly. We have utilized Celebrity in the past to visit locations not served by RCCL and will likely do so in future, but most likely on Millenium class ships. Read Less
Sail Date August 2017
We live in Florida and decided to cruise on the Equinox as we had been on the ship a few years ago on the Mediterranean. We chose a concierge cabin. The perks were priority check in...we were directed to the regular line and when we ... Read More
We live in Florida and decided to cruise on the Equinox as we had been on the ship a few years ago on the Mediterranean. We chose a concierge cabin. The perks were priority check in...we were directed to the regular line and when we realized we weren't directed to the priority line, asked another employee who directed us to the proper one. We did get a sit down lunch while the cabin was readied. And also some hardly edible "snacks" in the cabin each afternoon. If you like olives, one deviled egg to share, or squares of sponge cake go for the added expense. The Concierge on the floor was less help than our cabin attendant who was awesome!! Not worth the up charge. We decided to take the classic beverage package as the vodka we drink was on it. Surprise!!! If you try to order your classic vodka at the martini bar they upcharge you $3.00. Why? Because the glass is bigger. Felt a bit nickel and dimed. Don't try select dining unless you can plan ahead and decide each day what time you want to eat. If not, you'll be handed a buzzer like at a chain restaurant and have to wait. The food in the main dining room seemed so different from our first cruise. The portions were much smaller and the quality not as good. You can still order more than one portion. My lamb chops were less than 1/2" thick. Two bites for each. Sent them back. Lobster tails were the size of large shrimp. We dined at the Tuscan Grille which was lovely., but drunken diners spouting f-bombs ruined the evening and the Maitre D did not remove them choosing to ruin every other diners' experience in order not to have to confront them. The pool music was way too loud and a constant pounding rock. We get it that the cruise director has pool games that are raucous, but island music would be nice in between. There's no place but the solarium to relax, but the whole idea of a cruise is to enjoy sailing outside. We stayed on the ship at San Juan, walked around Charlotte Amalie (run down since last there), and enjoyed San Martaan. If you go there, walk from the water taxi to the Main Street, go a short walk to the right where there's a hotel with a breezeway with a bar. You can rent 2 chairs, an umbrella and get 4 drinks for $25. Lovely for lunch, too. We will give Celebrity another go as we booked a transatlantic in April on the Reflection. Will see if the European sailings are different. Read Less
Sail Date August 2017
Celebrity Equinox Ratings
Category Editor Member
Cabins 4.0 4.5
Dining 4.5 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.7
Fitness Recreation 4.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 4.0 3.9
Service 5.0 4.6
Value For Money 4.5 4.2
Rates 4.0 4.3

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