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597 Celebrity Entertainment Cruise Reviews

I chose the cruise because the destinations were clearly going to feature lots of natural history and animals ... and beautiful views of the Chilean fjords and Magellan channel. They didnt disappoint. Also, it seemed to have the right ... Read More
I chose the cruise because the destinations were clearly going to feature lots of natural history and animals ... and beautiful views of the Chilean fjords and Magellan channel. They didnt disappoint. Also, it seemed to have the right balance of sea to land days and I'd heard very good things about Celebrity. The entertainment was amazing and we grew very fond of the cruise director (Alejandro -- so funny and quick witted), our wait staff (great recommendations on entrees and wine), and our room attendant. We were on the cruise that was extended about 2 weeks and the staff and company went beyond generous in taking care of us and making sure we were well informed every step of the way. I'm going to look for Celebrity cruises in the future because this was so wonderful. I also loved the solarium and gym ... went there every sea day ... and indulged myself on fabulous hamburgers and the best fries I've every eaten. Read Less
Sail Date March 2020
We have cruised with Celebrity once before on the Equinox and absolutely loved it. This time we brought along our brother and sister-in-law. They are hooked now as well. We love this ship, it's never too crowded, always very clean, ... Read More
We have cruised with Celebrity once before on the Equinox and absolutely loved it. This time we brought along our brother and sister-in-law. They are hooked now as well. We love this ship, it's never too crowded, always very clean, the veranda cabins are spacious enough for the two of us. The beds never bother our backs (which is saying something because most hotels do). The main entertainment is always great, a good variety of singers, stage shows, comedians, and magicians. All excellent. Even the rest of the entertainment is not to be missed. The activities are fun, we always enjoy the trivia games. The service is wonderful. Ask for almost anything, they will make it happen. Our cabin steward (#7222 - Wayan) was there several times a day and usually greeted us when returning to the cabin asking if we need anything. The hostess (Victoriia) and wait staff (Anam & Andrej) in the dining room were great, our waiter even got us a dessert that was not on the menu that night as we missed it the night before when dining in the Tuscan Grill. The dining is OUT OF THIS WORLD. We never had a meal we didn't like. The Tuscan Grill has delectable food as well. Their steak is mouth watering and you can cut it with your spoon. We stopped at San Juan, St. Thomas, and Nassau. We did the Walking Tour of Old San Juan, it was OK, we got to see the fort at the tip of the island and walked into the island where our tour guide showed us different places, monuments, and a church. I wish the tour guide would have had a microphone though, as we could not hear much of what he said. In St. Thomas we did the Sapphire Beach & snorkeling. Bus ride to Sapphire Beach (about 1/2 hour) then a beautiful beach for swimming (snorkeling is difficult). A free drink ticket. Food available for purchase (we had burgers and fries). Then a ride on their Sky Drive back to the ship which was breath taking with the views it offered. Not to be missed. We were not allowed off the ship in Samana, Dominican Republic. They finished reviewing our health records 1 hour after we gave up and left at 2pm or so. I don't suppose they will do very well as a cruise ship port if they can't get it together a little better than that. Celebrity handled it beautifully, giving everyone that booked excursions through them a full refund and giving everyone a credit on their acct to use by the end of the trip equal to one day of cruising. The on-board shops were bustling. Nassau, Bahamas was beautiful. We booked the Funky Jeep Tour and our tour guide was great. Funny, informative and accommodating. We did several stops to include the Queens Staircase, the Junkanoo Museum, John Waitling's Distillery, Tasty Teas, and a wonderful lunch. I would definitely recommend this excursion, we saw a lot of the island and were left with quite a bit of time to explore on our own before the ship departed. The only bad review I have is we purchased transfers ($15 each) to the Fort Lauderdale airport with a departure time of 9:15 am from guest services on the ship. We were still waiting at 9:30 am when our luggage number was called. It took no time at all to get through customs, but once outside NOBODY seemed to know where we needed to go. 4 different people told us 4 different places. We finally found a large coach bus that was for our transfers to the airport (with a line of 50+ people). The person loading the luggage was VERY slow. I would estimate that it took at least 30 seconds per passenger to check their paperwork and load their luggage. That doesn't seem like much, but when you've got 50 people waiting....that's 25 minutes to load the bus. We did not have time to wait as it was now 10:30 am and our plane was scheduled to leave at Noon. So, we opted to take a taxi instead - $25 for four people and 6 big bags of luggage. MUCH BETTER DEAL and WAY faster. Overall, I give our vacation an A+++++. Read Less
Sail Date February 2020
EMBARKATION ~ A total breeze. Two minutes to show paperwork, walk under a metal detector then straight onto the ship. Electronics have obviously sped up this process. During our first cruise in 2011, it took at least a half hour ... Read More
EMBARKATION ~ A total breeze. Two minutes to show paperwork, walk under a metal detector then straight onto the ship. Electronics have obviously sped up this process. During our first cruise in 2011, it took at least a half hour standing in line with crowds of people in a hot terminal before boarding. SHIP ~ Immediately impressed with the brand-new ship and innovative art. WELCOME ~ Staff holding trays of champagne and pink bubbly make an immediate good first impression and extend the welcome atmosphere to one of “vacation”. ROOM~ We were able to go directly to our room to drop off our carry-on bag. This is another new additional convenience from the past when people all wheeled their little bags around while they ate lunch after boarding the ship. We stayed in veranda stateroom # 7298. More details about this room further down under Cabin Review. NORMANDIE DINING ROOM ~ We chose Early Dining at 5:45 but we often didn’t get there until 6:00 because of changing attire after our excursions before dinner. We ate each night with one other couple who went on the cruise with us. We did not try the 3 other main dining rooms even though we knew we could. We enjoyed having the same waiter each night. We also did not try any of the upscale restaurants except for lunch on one sea day. (More about that later.) The food for the most part was excellent. Certainly no complaints. The only thing we noticed about the service was that even though it was impeccable and friendly, it was slow with the 3 courses in that it was hard to get to the theater in time to find a seat for the first show at 7:30. A couple of nights, we couldn’t find a seat going at the last minute so we waited for the 2nd show. This all being said, I would rather have a slow and relaxed pace of service in the dining room rather than rushed service. It’s just that I enjoy the evening entertainment in the theater, too. FOOD ~ My main course choices were as follows in the MDR ~ Sunday - SALMON which was excellent and mild and moist with no fishy taste. Monday - “SURF and TURF”. The “surf” was shrimp which were good but the “turf” was a thin steak which was not special at all. Tuesday ~ RACK OF LAMB which was phenomenal. Wednesday ~ SALMON - good but not as good as the Sunday salmon. Thursday ~ BEEF TENDERLOIN EN CROUTE which was absolutely delicious. Friday ~ LOBSTER tail, 2 of them which were good. Saturday ~ I chose BEEF TENDERLOIN EN CROUTE again which was just as good as the first time. An observation would be that the vegetables and potato or rice served with each main course was treated like more of a garnish on the plate rather than as a full serving. It was beautiful presentation but if I didn’t eat a roll with dinner, I would have felt like the main course didn’t give me enough to eat. RAW ON 5 ~ We ate lunch here on our second sea day. We had a great table beside a window looking out at the water. We both ordered an appetizer of a California roll which was good and a lobster roll for main course. It was only so-so, I’m sad to say. It was small and the lobster didn’t have a lot of flavor. OCEANVIEW CAFE ~ Good for a quick bite or for breakfast or lunch. We also used it for midnight pizza one night. I loved sitting outside on the deck there on the day of embarkation. Lots of choices of foods. They just tend to be a bit bland in my opinion. THEATER ~ Simply a beautiful, state of the art facility. The stage itself is almost in the round ~ although it’s more like a big “C” with seating all the way around the "C". There are HUGE video screens at the back of the stage, the lighting is incredible and there doesn’t seem to be a bad seat in the audience. Here are the shows and productions as I remember them ~ UPTOWN ~ 3 male vocalists who sang Motown hits such as Stevie Wonder, Marvin Gaye and Michael Jackson. Great vocals and good humor with involving the audience. In fact, everyone was on their feet at the end of the show even though most of us in the audience were elderly! They were so good that I went to both shows and bought their CD too! PRODUCTIONS called “Kaleidoscope” and “A Hot Summer Night’s Dream” ~ aerolists and singers and dancers. Enthusiastic and talented performers. There was at least one other evening show which I unfortunately missed due to dinner running overtime. RAEGAR ~ A country-rock duo, male and female who sang old classics of this genre. Great singers with engaging personalities. LOUIS RAMEY - comedian ~ Good timely comedy without being raunchy ~ except for the late night 10:30 pm adult show which was definitely raunchy but this one was INTENDED to be adult entertainment. OTHER ENTERTAINMENT ~ There is plenty of other live entertainment in various locations on the ship. We stopped by Eden one night for a drink and listened to a live rendition of Eagles songs. It was just one guy with a guitar but was entertaining. There were other things I would have liked to have attended ~ a group singing ABBA music, a tribute to Michael Jackson songs, Elvis Presley music and many others. They’re all listed on each day’s “Celebrity Today” newspaper left in each stateroom at night. THE MAGIC CARPET~ We sat here and had a drink when the ship was in port on embarkation day when exploring the ship. Lots of very comfortable seating here. This space can also be used when tendering which is supposed to make the process easier. It wasn’t used as such though when we were on the ship as it wasn't needed. One thought ~ It must have cost a FORTUNE to build such an innovative idea ~ an outside room that can move (though not with people on it) to other floors where it works as either a bar or a restaurant. Can’t imagine the cost and if Celebrity feels it was cost effective for kind of a gimmick. DISEMBARKATION ~ I was totally blown away that Captain Kate and Activities Director Guiseppe stood in the hallway gangway area shaking hands and smiling to all of the departing passengers! What a memorable final touch!! OVERALL EXPERIENCE ~ The overall experience was so good that I would have gladly stayed another week, and I would certainly like to book another cruise specifically on the Edge. I would particularly enjoy taking the Mediterranean cruise on the Edge even though we have already done 2 Med cruises. Next time on the Edge, I guess I would try a couple of the upscale restaurants for dinner, especially if I had some OBC to spend. PORT EXCURSIONS ~ KEY WEST ~ Overcast day in January but warm and breezy. Delightful with door open to balcony. We had planned to go on a glass bottomed boat excursion through the ship’s tours but we had to cancel at the last minute due to one of us experiencing back problems. This was disappointing and of course, we did not get reimbursed but at least part of the fees were paid for with our OBC. COSTA MAYA ~ We walked into the port town area and looked for a place to eat lunch and get a drink. The shops area was tremendously crowded the day we were there as there were several other ships in port. We found “Latina Catina” and had a good time there. I ordered tilapia which came served fried and whole on a stone plate. (See picture.) We also ordered pina colada drinks which came in huge, tall plastic souvenir glasses. (See picture.) While eating, a wrestling match broke out in the inside ring. Fascinating and funny to us. There was also a nearby kiosk that advertised selling US pharmaceuticals such as Viagra. (See picture.) COZUMEL ~ Again, our main objective was to simply walk around the tourist part of town. We ate lunch at Bubba Gump Shrimp which was excellent. I had shrimp fettucine which rivaled every dinner I had on the ship. (See picture.) Not quite as crowded as Costa Maya so we did a little touristy shopping. GRAND CAYMAN ~ Once again, we went for lunch and a drink only in the main tourist area. We settled on “Casanova’s” Italian restaurant where we sat beside the oceanfront and had mango mojitos and margarita pizza. (See picture.) The idea of not venturing into the country of Mexico for us was deliberate. We are both in our mid 70’s and have limited stamina for a lot of walking anymore. We have traveled through Europe and would have been horribly disappointed to not venture further into those countries when we toured over there. However, at this time in our lives and with feeling like the country of Mexico is not the most reliable and friendly place anymore, this limited touring was right for us. If I were younger and more active, I would have wanted to see a Mayan ruin and gone to a beach. VOW RENEWAL CEREMONY If anyone is considering a vow renewal ceremony aboard the ship, I can highly recommend it. We scheduled one for our 25th wedding anniversary. I was initially afraid ahead of time that it might end up feeling cheesy but I didn’t feel that way about it at all afterward. There are 2 main vow renewal packages to choose from on the Celebrity Wedding Website. https://celebrityweddings.eweddingcalendar.com/calendar/weddingPackagesEdit/optId/753/ We chose the one with the ship’s captain officiating since we knew it was Captain Kate on our sailing. The ceremonies are only held on sea days which is perfect, of course. I elected to make a salon appointment for my hair earlier in the morning which I was glad I did. The wedding coordinator, Chloe Carmel, was extremely helpful in printing out our special vows for us in big, bold type so we could read them without our glasses. She also found 2 music pieces for us that were special to us. The ceremony itself was held in “Blu” which was a lovely background with the big white rose on the wall. The ship’s photographer took an enormous amount of pictures including spending an hour with us afterward walking around the ship to photogenic locations. We elected to buy a package of photos after viewing them a day later. I love having these pictures of our special occasion. Read Less
Sail Date January 2020
We've been on 47 cruises, mostly long cruises, even taken a 3-month cruise around the world, but a group of 13 from our apartment building, decided it might be fun so we jumped right in. I wasn't sure if such a short cruise ... Read More
We've been on 47 cruises, mostly long cruises, even taken a 3-month cruise around the world, but a group of 13 from our apartment building, decided it might be fun so we jumped right in. I wasn't sure if such a short cruise would be just a hassle, but it turned out great! The building usually has Happy Hour twice a week, so this was sort of like a 2-night Happy Hour (no I'm not a heavy drinker, maybe you could even say I'm not even a drinker but I do enjoy socializing!) What I liked about it was, with it being only 2 days, we could eat to our heart's content not worrying about weight increase, since how much weight can you put on over 2 days and not be able to take off after a week or two! The dock is only 20-25 minutes away as we live in Ft. Lauderdale, so there was no travel issues and it was a nice break in routine. Gave us all lots to laugh about before and after the cruise. The ship, crew and food were wonderful. The fare was a special for Concierge class. What's not to like about an upgrade, but it didn't entice us to try Concierge again as we didn't really use the room that much, never really saw the cabin steward much (which could be considered a good thing - just invisibly doing his job) and the tip per day was a dollar more than other the lower category cabins. So, I'd definitely recommend short cruises for a quick getaway, but in the very affordable inside cabins. Oh by the way, no it wasn't a drunken brawl type cruise. I didn't see any of that, of course we did go during a time when kids are usually in school. Hope the cruise lines have more of these short trips, if so, we'll certainly be back on one. Read Less
Sail Date January 2020
This was just wonderful in every aspect, we did the back to back Australia and New Zealand cruise from Sydney. The ship was great but the service and entertainment was spectacular the best of the 7 cruises we have had. I could not ... Read More
This was just wonderful in every aspect, we did the back to back Australia and New Zealand cruise from Sydney. The ship was great but the service and entertainment was spectacular the best of the 7 cruises we have had. I could not fault in any way and now would only book with Celebrity for my future cruises. Brilliant Cruise Director, Kelly and a great Activities Manager in Patrick really kept us busy when on a 23 day cruise we only managed to read 10 pages of our books !!!! The organisation of on board activities was first class with something always available to do if you wanted. The Captain and staff were very engaged with the passengers which was great. The staff could not do any more for you. Food in the main restaurant was first class the only thing we would have changed is to have a little more variety on the 2nd cruise as we did the back to back cruise so the menu was repeated Read Less
Sail Date January 2020
Went with my spouse and really enjoyed the new ship. This was out third Celebrity cruise, first on the Edge and probably about 7th or 8th trip on any line. Check-in was a breeze but traffic in the port was probably about fifteen minutes ... Read More
Went with my spouse and really enjoyed the new ship. This was out third Celebrity cruise, first on the Edge and probably about 7th or 8th trip on any line. Check-in was a breeze but traffic in the port was probably about fifteen minutes once you turned off the main road. We got stuck behind someone at the guard shack who forgot their license and they had to call over a trooper to verify the details of his identity so that was likely a large part of the delay. The cabin was nice. We had the infinite veranda and loved it, though I could see how if it was hot outside it might not be as comfortable. The hottest it got was about 85 and in the sun, it felt a little like a greenhouse by the window. The pull down shade is tops and eliminates the heat problem, as well of course any view. One problem we had with the room was there was a noisy panel by the window that would creak and pop in the seas. We asked the attendant about it and he was like, "Yeah that's not normal" and someone from engineering came about n hour later but we were already in port and he couldn't locate the noise. A couple days later on the last sea day he came in and was able to drive a screw into the panel between the outside and inside window which stopped the clicking sound so if you have what you think is a noisy cabin don't wait like we did, and ask right away for help addressing it. I gathered we were not the first to get the screw in the window treatment. The nightly entertainment shows were great. The theater is probably the coolest theater I've seen on a ship and the entertainers were top notch singers and dancers. The costuming was at times a little weird to me and the Midsummer night show was just confusing and hard to follow (but mostly about the dancing and performing anyway so still enjoyable). Read Less
Sail Date January 2020
My wife and I wanted to repeat a similar Pacific cruise on the Solstice which we enjoyed several years ago. Overall the cruise was pleasant but was marred by several avoidable problems. First, my wife's suitcase was mysteriously ... Read More
My wife and I wanted to repeat a similar Pacific cruise on the Solstice which we enjoyed several years ago. Overall the cruise was pleasant but was marred by several avoidable problems. First, my wife's suitcase was mysteriously impounded by over-zealous ship security and we were left wondering whether, and when, it would be delivered to our cabin. Just before the ship's 5 pm departure and after receiving no effective assistance from our room attendant, we made our way to the ship's luggage hold on deck 3 only to encounter a line of 20 to 30 guests in a line also seeking release of their luggage. My wife had placed her allowed bottle of wine in her case which apparently triggers a warning on the security xray. It was only after a heated exchange with security (highlighting her urgent need to access her medication) that her suitcase was handed over. Hardly a good start to the cruise! Soon after that episode we experienced a few frustrations with the quality of the wines available in our Classic Drinks Package which has somewhat arbitrary price restrictions. These problems, and the unhelpful attitude of some bar staff, were resolved when we received an apology and compensation from the Beverage Manager. The food in the MDR and our "Seafood Fiesta" lunch in Silk Harvest ($40 pp) was generally of high quality and the service excellent. The buffet food on deck 14 however was a bit disappointing for evening meals - the self service food was only lukewarm, there were too many curry dishes and only limited seafood, carvery and other freshly cooked options. Fresh fruit options were extremely limited - bananas, kiwi fruit, strawberries and the like were usually unavailable. The evening performances were mostly lively, professionally produced and highly entertaining. The ship's 2 house bands played some appealing popular music although many sets, eg on the pool deck, seemed to last only 30 mins at most. The groups also lacked energy, public involvement and and were almost robotic. The solo performer, Sasha, was excellent. Facilities such as the well-equpped gym, sauna, pools (often over-crowded) and cafe were of a high standard, although the (chargeable) coffee was bitter and unpleasant. The port to shore services in Noumea appear to have been restricted since our last cruise to this region eg there is now no free shuttle to the beaches but only to downtown, whilstthe mini-bus service to the pristine beach on Mare island attracts a rather high charge of $20 USD. This is yet more evidence of cost cutting and price gouging by Celebrity which is a regretable trend. Read Less
Sail Date January 2020
We have sailed both Celebrity and Equinox in particular several times before, this cruise, by far, was the most disappointing. The staff was completely I'll-prepared in ALL areas! They were slow ( we waited 40 minutes for ... Read More
We have sailed both Celebrity and Equinox in particular several times before, this cruise, by far, was the most disappointing. The staff was completely I'll-prepared in ALL areas! They were slow ( we waited 40 minutes for breakfast), bars were understaffed (the bars were backed up), staff was uninformed (couldn't give direction), staff was rude! (Each time we mentioned something that was unsatisfactory it was as if we were bothering them, they asked us for our cabin # as if they were going to try to remedy the situation, however they did nothing. Dinners were disappointing from quality to service. To make it worse, each night we had to listen to our waiter give a 5 minute dissertation about how he would like us to give him a #10 rating on the survey. The interactive app is inaccurate and works randomly, which is a major frustration. And lastly, when a roomful of people can only get 6 out of 15 answers (the most) on a trivia game, the questions are obviously too obscure, it makes it no fun. Read Less
Sail Date January 2020
Celebrity does a really good job. It runs a wonderful ship. For instance, we disembarked in every port by 8 a.m. and no one had to re-board until 5 p.m. - and sometimes later. Everything ran on time and everything worked like it was ... Read More
Celebrity does a really good job. It runs a wonderful ship. For instance, we disembarked in every port by 8 a.m. and no one had to re-board until 5 p.m. - and sometimes later. Everything ran on time and everything worked like it was supposed to. There was a Norwegian ship in St. Kitts that had supposedly lost a generator. For some strange reason, that justified making the ship sail more slowly and which in turn cut down on those guests' port time. Also, they said their cabins were warm. I have heard many stories like that related to Carnival and Norwegian ships. I have never experienced or heard about anything like that on Celebrity ships. Another plus to this cruise is that cruising from San Juan is a great way to go for travelers to the windward and leeward islands in the eastern Caribbean. Embarkation The pier used by Celebrity in San Juan (the Pan-American pier) offers and especially accessible and quick boarding process. While the facilities are not as new as those in Miami or Fort Lauderdale, the boarding experience is much better. Ship Experiences Food and Dining 5 out of 5 The quality of the food in the main dining room was quite good. It is improved from my experience last year on the Celebrity Reflection. However, the older design of the Summit’s Ocean View Café is not as good. It’s overall smaller but the food is spread out over a much larger area. The specialty dining continues to be very good. Onboard Activities Celebrity has fewer enrichment activities for adults than I would like. Also, for teens older than 17 years (Celebrity offers this group its X-Club), there are very few organized activities even though this New Year's sailing had a fair number of 18 to 25-year-olds on board. Entertainment Very good. The Celebrity singers and dancers were better than last year. The musicians were especially good. However, the visiting performers were not quite as strong as my Celebrity Reflection cruise last year. Service and Staff Absolutely wonderful staff. Celebrity always shines in this area but the staff on the Celebrity Summit is especially good. Since it's one of Celebrity's older ships, it's the opposite of what I thought I would see. I expected a good staff but thought the best and most experienced staff would be on Celebrity's newer and bigger ships. Apparently, that's not how things work at Celebrity. Ship Quality Extremely clean with a very modern and fresh feel. Since the Summit is almost 20 years old, the ship’s condition was the biggest surprise to me. Also, the Summit is very well-maintained. I never once came across anything that did not work properly and never once saw an out-of-order sign. Read Less
Sail Date December 2019
It wasn't our first choice, but I am soo happy with this cruise and the experiences we shared. Leaving and coming back to Sydney Harbour was like night and day. Leaving the port was smooth as the seas beneath us. The ship is ... Read More
It wasn't our first choice, but I am soo happy with this cruise and the experiences we shared. Leaving and coming back to Sydney Harbour was like night and day. Leaving the port was smooth as the seas beneath us. The ship is magnificent and should be explored in great detail. The cabins are adequate and will serve you well. The food is delicious, not one desire was left unfulfilled. Entertainment was amazing, such a wide selection of shows, movies, and games. If you are strong, turn off your phone and allow the captain to take you on your journey. You will find all the answers you seek if you aren't afraid to follow your pain. If you are reading Captain Nicholas, please employ a maître d' for the disco, the DJ's need all the help they can get. Thank you so very much Celebrity Solstice, till we meet again. Read Less
Sail Date December 2019
The only real ‘positive’ on the Edge was the dinning, fitness and service. The Suit areas were not up to expectations. The private pool area was nothing more than a a wading pool - with very little shade. The outside bar had room - ... Read More
The only real ‘positive’ on the Edge was the dinning, fitness and service. The Suit areas were not up to expectations. The private pool area was nothing more than a a wading pool - with very little shade. The outside bar had room - for maybe 6 people. The Retreat was just OK for daytime. Really not a place you wanted to be in the evening....Lights from the toilet were shining right in your face..Could not even be dimmed. REALLY!? The staff worked out of the same area. Should have there own space. Also, should have a bar. Shopping was a joke! Nothing but jewelry and the same Art! Entertainment was nothing special either. The stage productions need improvement as does the stage. Too much techno-Background! The Club was dark and dreary.. The entire Entertainment needs re-thinking.. The Ocean View Caffe was excellent...lots of variety and super service .. If you’re looking for food, work-out/spa, great service, and relaxing by a pool; buy the cheapest ticket the Edge has. .. Then you can’t be disappointed! Read Less
Sail Date December 2019
We boarded the ship in FLL and it was actually the simplest boarding process ever. We did the whole thing and were on board in about 10 minutes. We did do the preboarding process so all they needed to do was look at passports and take our ... Read More
We boarded the ship in FLL and it was actually the simplest boarding process ever. We did the whole thing and were on board in about 10 minutes. We did do the preboarding process so all they needed to do was look at passports and take our photo’s. We booked this cruise quite awhile ago and it was sold as a ‘revolutionized’ ship. Well we all know that did not really happen on the Equinox. They did change Michaels into the Retreat but our S1 cabin looked EXACTLY like our S1 cabin on the Eclipse. Oh wait the robes were different and the nice hair products that were there before are now replaced by big bottles of something else. I must admit the cabin was disappointing. Our butler and cabin steward were both awesome. This was very nice after our last cruise when or butler just got out of butler school and really had no idea what he was doing. We did not ask for much but what we did request we got on a very timely basis and they could not have been any nicer. Celebrity really does have the service part down to a science. Everywhere you go, they are very kind and willing to do what ever they can to give you a good experience. We upgraded our premium beverage package to something else (not sure what it was called) but basically you had unlimited access to anything in the mini bar that was restocked daily and you also got 50.00 each in credits to spend at the casino. This was such a deal for us. We had some OBC from Celebrity that we had to use so it really only cost us 50.00 and we walked away from the Casino after playing for a couple of hours with 60.00 that we cashed out. It was very nice to be able to pop open a bottle of wine in the mini bar and not have to worry about the cost. We did have some bad weather on this trip. Our first excursion was cancelled due to the high winds so that was a bit of a bummer. We had the best time at Grand Cayman doing Sting Ray City. Well worth the cost for that one and it was so much fun. This was our 5th cruise on Celebrity and the first one where we did not have plans every day. It was very relaxing to just go with the flow. We had some very wonderful meals in Lumine, our best meal was in Murano. We also tried the La Petite chief and the show was amusing. The food not so much. I would not spend money and that one again. The retreat on 16 is very nice but with no water there I cannot imagine it gets much use. I did go up there twice. The winds were howling so I did not stay to long. Again, decorating is very nice but not sure I would go out of my way to have a special place to lay in the sun and cook. All in all, it was a great vacation. My only disappointment was really the room not even getting a new bedspread! I am hoping my next cruise scheduled for Aug 2020 has a ship that is completely revolutionized! Read Less
Sail Date December 2019
My son and I took the Celebrity Cruise to Southeast Asia on Dec 7th. I would like to share my horrible experience with everyone, hoping it will not happen to anyone anymore. After I came back, I literally had nightmares about ... Read More
My son and I took the Celebrity Cruise to Southeast Asia on Dec 7th. I would like to share my horrible experience with everyone, hoping it will not happen to anyone anymore. After I came back, I literally had nightmares about Celebrity's deceptive behavior and dishonest business practices. Excursions All of my friends who took cruises to Southeast Asia from other cruise ship companies informed me that I did not need to schedule any tours in advance because there would be plenty of taxis  and tour buses at the port looking for business and they would be happy to drive anyone to their destination. Therefore, I did not book any tours in advance. After we got on the ship, they kept announcing everyday that there were not going to be any taxis or tour buses at any of the ports we stopped at, so we would be stuck on the ship if we did not book any excursions with them. After hearing this alarming announcement, a lot of people  started to schedule an excursion. Though, we found out it was not true and there were in fact plenty of taxis and tour buses waiting for us at each port. Luckily, we overheard this information from some other guests who signed up for an excursion which they scheduled through Trip Advisor's recommendation to Ho Chi Minh City , Bangkok and Pattaya and we later joined the same tour and we were very happy with those tour companies' service. A lot of people on our cruise were not happy with  their shore excursions from Celebrity because they were charged five times more than if they were to plan their own excursion and they went to fewer places. Since, I did not find any guests who already booked a tour at the Chiang Mai port, so afterward I was scared by their announcement in the morning. I rushed to purchase an excursion because I did not want to be stuck on the ship for the whole day. I had originally wanted to visit Da Nang or Hue, but the bus had already left . For that reason, I paid $69.00 to book the tour" Hoi Ann on our own". Unfortunately, we missed the bus, and the check-in lady said that we could not get refund, but she could book another tour for us since we missed the last bus even though we did not want to go to that place, and I did not want to waste $69, so we got on that bus with another couple who also missed the original bus. The only activities we did from that tour was to take a 15 minutes cable car ride to a small village to eat a self-paid buffet. After I came back, the other guests told me that they wanted to take a risk to walk out from the port even they heard that threatening announcement again. After they walked one minute from the port, they found a lot of tour buses there. The bus they took even came with a tour guide, which took them( five people) to the two main cities, where I had intended to go for that day and each person was only charged $30. I felt horrible that I missed the chance to visit the two main cities which I wanted to go to just because I fell for celebrity’s misleading announcement. Moreover, I found out that instead of charging the tour price we paid of $69, they charged us $159 ( the total price for two of us was $318). I told the shore excursions department that we were not told that tour will cost $159 for each person and we would  be charged the additional difference, otherwise, we would rather give up the $69. We requested that they refund us for the additional charge ($159 - $69 = $90); even though they knew that they did not inform us of any additional charges. Instead, they insisted that we should be charged the full amount of $159 because we agreed to get on that bus.  Afterwards, I argued with them several times, but there was no result, so I almost gave up.The short excursion manager finally agreed to refund the additional charge but with a very unhappy attitude. I don’t think I should have to go through such an unpleasant process in order to get my refund.  Hidden charges for water bottles Another issue I had was with the room service attendant who put two water bottles on our table almost everyday and I did not know that we would be charged for those two water bottles, so I even said thanks to the attendant for providing us two water bottles everyday, but she did not tell us that we would be charged $13.20 for the two water bottles. That was, until I requested the bill from guest relationships on the last day, that I found out that I was charged $13.20 for two water bottles each day. I asked our room service attendant about it. She apologized that she did not tell us that we would be charged for two bottles ( even though we met her everyday and said thanks to her for her kindness by giving us the two water bottles). Then she showed us that there was a small slip against the back of the wall with the itemized prices. We did not see it since the paper was put out of view and we did not bother to look for that paper since we did not plan to drink any wine or coke from the refrigerator. On the last day, even though we read through the list, we could not find the price for the water bottles. We only noticed Evian on the bottom of the list, and we had no clue what Evian meant. Then we suddenly recalled Evian is the brand name of the water company.  Even if we had seen the price slip on the first day,  we would have not realized Evian was the water bottle. Why they did not write “water bottle” on the price list, but wrote “Evian” instead? All in all,  I think Celebrity intentionally meant to mislead us, so we could pay $13.20  for two water bottles each time. I requested the refund because of this deception, but my request was denied. How are people who are not familiar with that brand of water, supposed to know that they were going to be charged for water in their room? In addition, when my son was in the buffet area, a waitress  came by and asked my son if he wanted to order any drinks and my son asked her if he could have water. He asked if it was free; and she said it was. Although, after she brought the water to my son, she presented him with the bill, and he found out the water was in fact not free.  This is unethical and unacceptable business practice. Shortchanged when exchanging currency Upon arriving in Singapore, I exchanged 58.20 USD in cash for 70 Singaporean dollars at the guest relations counter. Instead of counting the money out to us, the representative gave us the money altogether. I trusted that the amount was correct, but right afterwards when I purchased the MRT ticket, I found out that I only had 40 Singaporean dollars. I am willing to let it go and not question it. But to top it all off, I found that they charged my credit card $58.20 for the currency exchange, even though I had already given them the $58.20 USD in cash!( I have the printed summary) They also charged me $70 USD which matched the amount of the Singaporean Dollar I was supposed to get in full. I really could not believe my eyes when I saw I was charged $58.20 and $70 on my credit card after I came home.  Spurious credit card charges Besides that, I also found that they charged many other unknown items to my credit card besides of charging me the total amount from the invoice they emailed to me.  Even though the mandatory daily gratuity was already included in the overall invoice, they charged the gratuity again to my card, thereby double-counting the gratuity. I cannot tolerate people who are deceptive and who only think of themselves and not others. I do not blame the employees personally for their behavior, since I believe they were told by the company to act in such a way. I hope they will not deny that they engaged in these business practices, and in writing this review, I hope others can see this and be forewarned about Celebrity's dishonest behavior. Read Less
Sail Date December 2019
This was our second cruise on Celebrity Solstice and found it most enjoyable with no complaints bar two which I will go into later. Embarkation a breeze. Just board when you want, Dont follow their advisory boarding times. Their a pain if ... Read More
This was our second cruise on Celebrity Solstice and found it most enjoyable with no complaints bar two which I will go into later. Embarkation a breeze. Just board when you want, Dont follow their advisory boarding times. Their a pain if you get a late time. They dont hassle if you turn up early. Everyone was very pleasant. Complaing ONE/ Boat drill was a real pain. They made us stand in a small atrium with virtually no seating so everybody had to stand for 20 minutes so of course we couldnt see the demonstration talk come video. I eventually had to sit down on the floor due to aching back. Their were over 2800 passengers and for some reason lots of asians, americans, canadians british etc.Lots of pushing for drinks package for first couple of days, Got a bit annoying Our cabin 2507 was balcony and very spacious. Bed was great. Good sized bathroom, No complaints there. Cabin steward Rhonda was very nice and polite. Cabin electricity suitable for Aussie appliances but you will need American or British electrical plug adaptor. Ship is huge but easily naviable. Plenty of elevators. Lots of public lounges and other spaces to find quite spot for some quiet time. Ship is gears to mature passengers, not a lot for kids and hardly any at all/ Numerous places to eat. Their is set dinning or select dinning. We choose select dinning. You have to ring them to book time. You can choose size of table from two to eight people. Waiters effecient and ;polite. Their are a number of PAY restaurants. We tried the Tuscan grill the first night and not greatly impressed. We found the main dining room food just as good We found the entire crew very polite and effecient. Tables are cleared immediately. Their is no compulsory tipping but please tip them. These guys work long hours every day for upto 7 months No complaints about crew at all. Two pools. One outside. One inside. Both with spas. Two of the spas have small hoists to help disabled people into them. This ship is disabled friendly. All doors including toilets open automatically [except cabin door] In port ramps are used, no stairs. Staff will help you if required. Quite a few electricl wheelchair people on board. Tendering is not very disabled friendly. You may miss out. Lots of entertainment. I think their were four different groups playing throughout the ship during the day and evening. A lot of the daytime activities were designed to seperate you from your money! The jogging track was only 200 metres round and crowded which was a pain. Good gym if your into that. Smallish library, pretty useless really. The Oceanview buffet is where you have breakfast, lunch and dinner if you want. Multiple stations have various menus such as Asian. Western, Salads. Bread, Desserts. Carvery etc. Except for the Carvery its all self serve. I found some of the meats dry and tough. The Carvery was usually ok. Some desserts were dry as well. It can get very crowded and noisey in this place. We always found a spot out the back deck but can get breezey and cold sometimes. Disembarkation good as we were able to take all our luggage of with us and not wait for them to unload so you can get off immediately. Complaint TWO. Piped music is played throughout most of the public areas. I found this most annoying, In particuar the music at the Oceanview cafe was atrocious and sometimes sounded like a strangling cat. This ship is geared to the mature and seniors but yet the piped music to the oceanview and coffee shop was geared to the young set of which their were hardly any. Both my wife and I couldnt stand it and would eat and get out as quickly as possible. We had this problem last cruise to which I complained but apparently fell on death ears. Now for something really important HYGEINE. Last time on this ship I got the dreaded Noro virus. Confined to cabin for two days and missed a good port. This time we took no chances. Upon entering our room we used sanitised wipes to clean everything. Door handles. Taps, Toilet, TV remote, phone etc/ We did this every couple of days as the cabin attendent cleans 15 rooms so germ transfer is a problem. When you enter any eatery you must use the hand wash dispenser but I noticed some people sneak in without doing so. The most contaminated implement are the food thongs. We used hand wipes after useing them. Also take my advice and do the following. Under no circumstances unless necessary touch handrails or bannisters. Use your knuckle to touch elevator buttons. Even clean your seacard every couple of days. Countless waiters touch them. You may think Im paranoid but I am an ex paramedic and know how easy it is to get contaminated and having the noro virus once was enough for me/ I would have given this ship five stars except for the two complaints noted. Read Less
Sail Date December 2019
Chose this cruise with the ship, Edge, as the primary destination, and not a bit disappointed! The overall color scheme and use of textures is fabulous. The open end plan is gone giving Celebrity an opportunity to create so many new ... Read More
Chose this cruise with the ship, Edge, as the primary destination, and not a bit disappointed! The overall color scheme and use of textures is fabulous. The open end plan is gone giving Celebrity an opportunity to create so many new spaces. A surprise at every corner. The use of technology is friendly and efficient. CABIN Had a panoramic ocean view cabin on deck six. The view was fantastic and the floor to ceiling window visually extended the cabin. The decor was lovely and serene. Large comfortable bathroom with generous size shower. However, truly miss the much needed retractable clothes line. Hope Celebrity rethinks that. Lack of proper drying space encourages passengers to use balcony. The two bothersome missing amenities were: 1. no music channel on TV. What's that about . 2. The TV is directly across from bed affixed to wall. I do understand the mounting in theory; however, during the day or early evening most would rather view from couch or chair but the TV cannot pivot for comfortable viewing. Only 1 person can perch on the corner of the couch and still must tilt head to watch. The 2nd person can wedge the chair as close as possible to the end of the couch but very awkward viewing. DINING Had a very frustrating experience with our late fixed confirmed dining reservation. It was finally explained to us that fixed dining is only available in the Cosmopolitan and that Celebrity, with no notice, had arbitrarily canceled our confirmed reservation because they were catering to a large travel group of approximately 400 guests and their agency had booked most of the seats as fixed every night. Outrageous as far as I am concerned. To add insult to injury, as stated in a previous review, there were so many empty tables every night as those fixed guests elected to try another dining room or specialty restaurant! On the fourth night they were finally able to accommodate us at late fixed but not shared as the shared tables were already filled. This cruise was booked in May...7 months out..no excuse for this bad service. The food in the 4 main dining room was mostly just OK. A drop from previous cruises. That being said the service and friendliness of the staff was excellent. Loved the Cafe Bistro lunch experience. Cost of $20 not unreasonable. Dined in Eden and was not overly impressed. The service was great but the limited food choices lacking. Was seated in front of "open kitchen" but it was so busy and distracting that it took away significantly from the dining experience. I was informed that we had the best seats to view the cooking. That was ok until all the servers had to line up in front to pick up orders etc. In addition, there were a few wandering performers that were a distraction not an enhancement. Would not recommend this for the price. Will try a different specialty restaurant on the Apex. ENTERTAINMENT I came aboard knowing it would not be typical cruise shows. The musical numbers , the first 2 show, Hyper and ? , were just loud with the lead singers screaming. There was no creativity . Every song had the same basic beat and just melded into one another. The Midsummer theatrical show was cutting edge and great. The CD needs to watch the audience reaction to the comedians. The first was bad..maybe very bad. The audience reflected that opinion. The second comedian was spot on , very funny, knew his audience, andcthe theater was alive with laughter. His late night adult show was very good too. Dont miss the events and entertainment in the Club. Some very innovative shows. This venue is much more successful than the Sky Lounge on the other ships. Great location drawing people in. SERVICE Almost every person on staff met or exceeded my expectations! No detail was too small for attention. CONCLUSION Am continually impressed by Celebrity , their ships, service, and ability to cater to their demographic. This is not the line for huge ships with amusement parks perched on top which is well suited to family groups. Looking forward to the 3 cruises booked for 2020 with 1 on the Apex TA. Read Less
Sail Date December 2019
Excellent ship, food, staff, service, never felt crowed, very organized getting on and off the ship. Loved being on the 6th Level, close to the Cafe below which was amazing (though a bit dark at times could use a bit more light ... Read More
Excellent ship, food, staff, service, never felt crowed, very organized getting on and off the ship. Loved being on the 6th Level, close to the Cafe below which was amazing (though a bit dark at times could use a bit more light there)...Alot to do, without over doing it, and feeling like you missed out on something. Entertainment as well was great, enjoyed the Paul McCartney show and Comedian as well as other shows. I picked this particular ship as we had never cruised Celebrity, rather then picking by the destinations, but to our surprise, Key West, Mexico and Grand Cayman Islands were more then we expected, The specialty were fantastic. Tuscan Grill was our favorite we could have gone again, but they were booked. Murano was good as well, we went at 6pm and the service was amazing. If your looking for rock climbing, skating rink, slides, this is not the cruise for you, if you want excellent service, food, entertainment and a relaxing holiday, this is the ship for you....again Quality, not Quantity. First Celebrity cruise, but definitely not the last., and we are looking forward to our next cruise on Celebrity. Read Less
Sail Date November 2019
We switched from Carnival to Royal Caribbean a few years ago, once our son graduated from High School. Our last cruise was on Anthem of the Seas, in 2017, where us and another couple booked adjoining rooms on the 7th floor. We called ... Read More
We switched from Carnival to Royal Caribbean a few years ago, once our son graduated from High School. Our last cruise was on Anthem of the Seas, in 2017, where us and another couple booked adjoining rooms on the 7th floor. We called Celebrity several times to ensure we had the same dining table and to see what needed to be done to open the door between our rooms. We were told Celebrity needed both of our permissions, which we granted on the same call. Fast forward two years and we are in the room we pointed to on the room map but our friends our 20 rooms away. Also, asked about our dining room and were told we were in separate two seat tables in different dining rooms. We were also told they had no notes of us ever calling in. They were able to get us a table for four at the Cypress dining room, but couldn't do anything about our adjoining rooms. Our favorite parts of the cruise were the state room, the room attendant, the shower water pressure, always having available deck chairs anywhere outside and the entertainment and speakers. The reason we won't be traveling again is the bar service basically anywhere not at the bar. We noticed several servers close to the bar but if you were 50 yards away or more from a bar, good look at getting served. Also being a beer nerd, the selection was about what you would expect at a local pizza joint. One craft IPA, which ran out after day 5 and a variety of all the normal domestic beers and imports. Although our waiter and assistant waiter were friendly and hard working, they obviously had too many tables to cover as it would be sometimes 10-15 minutes between visits. I would have poured my own tea, if I knew where the pitcher was. A meal that could have easily been completed in an hour took over 90 minutes, being topped off with a scoop of melted vanilla ice cream over cherries jubilee. I'm not a huge escargot fan but the escargot was the one dish that hit out of the park. Everything else was average or below average. Lastly, the ship has a rooftop garden, with a large screen screen for movies. Unfortunately, the person who designed the wooden reclining bench chairs obviously never sat in them. They are pleasing to the eye, but not to the body. That's pretty much my synopsis, beautifully designed ship but not necessarily functional. Read Less
Sail Date November 2019
The Edge is a beautiful ship with innovative decorations and design features. The infinity veranda was wonderful for us, but I can see why many long time cruisers complain. It has to be treated as an oceanview room with a full window, with ... Read More
The Edge is a beautiful ship with innovative decorations and design features. The infinity veranda was wonderful for us, but I can see why many long time cruisers complain. It has to be treated as an oceanview room with a full window, with the advantage of converting it into a balcony as needed. The extra space comes in handy. The bathroom design is outstanding and the extra room and storage is an improvement over the Solstice class, which was very good to begin with. The Eden is a beautiful area of the ship. It replaces, to some extent, the absence of the sky lounge on this ship.The elimination of the sky lounge is a big disappointment after being available on the Millenium and Solstice class(except the Reflection, which has a smaller version) ships. The one element of the Eden that is not working for us is the specialty restaurant. It is overpriced and the menu is too eccentric. The four restaurant concept is a brilliant idea. The Tuscan is the most impressive, but all of them are beautifully decorated and the food is excellent. The club is another innovative concept, although using it to host the Captain Club elite+ evening cocktail events reminds you of the absence of the sky lounge. The new walking trail is a great idea and the cinema on the rooftop garden is another great idea, but they have to think of a way of providing some shade to this section. Read Less
Sail Date November 2019
I would actually give the cruise 4.5 stars if possible....This was my 3rd Celebrity cruise with the other 2 being in the Mediterranean on Constellation and Silhouette. It was my husband's first cruise ever. We had flown in to San ... Read More
I would actually give the cruise 4.5 stars if possible....This was my 3rd Celebrity cruise with the other 2 being in the Mediterranean on Constellation and Silhouette. It was my husband's first cruise ever. We had flown in to San Juan the day before, staying at a lovely, small guest house at a great location in Old San Juan- 352 Guest House. The Summit did not sail until later in the evening, so we had lots of time that day to get to the ship and enjoy San Juan a bit. We had a nice breakfast at our hotel, walked the streets of Old San Juan for a while, then got a Uber to the ship around 11am. We checked in (this was very fast as we had done everything ahead of time even our pictures), waited for a very short time, then were allowed to board around 11:30-12. We got our Seapasses from behind the sign on our cabin door, dropped off most of our luggage, and started exploring. We found a spot outside behind the main buffet out of the sporadic raindrops. Everyone talks about how crazy the main buffet is that first few hours, but before 2pm that day, it never got very busy. We had a few "snacks" while we sat there for a while waiting for them to announce the cabins were clear. (although we never did hear an announcement). We sailed at 8:30pm and dined at 8:45pm in the MDR. Our cabin was 2C 6028 - this was a good cabin, one of the Sweet Sixteen cabins with the double deep balcony. Even though it is quite far forward, we felt very little movement. I like the cabin renos. There are many spots for storage, but the closet rod space seemed less IMO and does not seem quite high enough for longer shirts. The bathroom reno is a great improvement. Our bathroom floor kept getting wet each day as if there was a slow leak somewhere, and we could not figure out why until I mentioned it to our room attendant and he said it's probably the AC unit dripping because it was so hot that week - sure enough, he opened the compartment to check, and that's what it was lol...I should have told him sooner - he must have thought we were messy people leaving wet towels on the bathroom floor every day. Marville was a great room attendant. Quiet and kind. The decor in many spots on the ship is all lighter, more airy colors now. It looks great IMO. Cafe El Bacio is still the same as it used to be - I like those yellow chairs :) We had Select Dining all week, and I had made our reservation times in our Cruise Planner. Only one night had extremely long lines. The other nights we only waited max 2-3 minutes. They seated us in the same section each night as well which we liked. We often had a table for 2 with the high backs and did not mind them at all. We enjoyed the MDR very much. It was nice seeing the same waiters, sommelier, etc each evening. We tried Tuscan Grille one evening, and it was excellent as well. I enjoyed early morning coffee and a croissant at Cafe el Bacio and then breakfast at the main buffet every day. Everything was very good - I love the cold choices at breakfast - smoked salmon, fruit, bagel. The buffet was busy every day, but we always went around 9am which is peak time. We had lunch one day at the main buffet, and it was very good with lots of choices. We really like the burgers at the grill by the pool at lunch time. We actually had one dinner at the buffet, the one night the main dining room line was backed up horribly right at 8pm. The food was very good at the buffet, but it was pretty quiet and empty lol. It was definitely "private" lol. We had the Classic Beverage Package perk and had no trouble finding drinks we liked that were included. One night I did get a chocolate martini at the martini bar expecting to pay the difference, but the bartender didn’t make the extra charge :) Perhaps he used the included alcohols. This was a pleasant surprise. Overall, I find the service on Celebrity to be excellent; however, I will say that in many cases, the bartenders aren’t the friendliest staff. (and I don’t mean at the Martini bar…just in general). They should really work on this. Many of them even after “getting to know them” during the week were still quite abrupt and standoffish. We are more used to some friendly interaction and missed that in many cases this cruise. We went off ship each day but tried not to do any early tours as we liked to not have to rush our morning and breakfast. We spent 3-5 hours on shore most days and came back for a late lunch and to relax in the sun by the pool. It was extremely hot many afternoons on the top deck (there often was another ship docked beside us blocking the breeze) Up on the top deck, there is also not much shade. It would be nice to see a few more shaded spots up there. The pool was often very crowded on those hot afternoons, so it made it difficult to jump in and cool off. We enjoyed the production show, Life, the a Capella group Revoiced and the Adult Comedy very much. They were the only shows we made it to as our dinner time was kind of in the middle. We had fun spending the rest of our onboard credit in the casino. You can cash in the amount you wish at the desk for either the slot machines or for promo chips for the tables. For the slot machines, the value you cash in is loaded on your seapass card which you play from in the machines. It is a bit tricky and several steps to actually get on to play. They did have a sheet with instructions. You can play the games at the tables with promo chips. Anything you win above these can be pocketed to cash in; however the promo chips cannot be cashed in. We didn't do very well with the slot machines but did okay with roulette. It was fun once we got a dealer who was helpful with some of us "newbies" trying to get used to how the system worked while using our promo chips. I did the ship's tour with some more of the onboard credit. It was quite interesting; however, I still didn't see as much as I'd hoped of where the crew live, dine, socialize, etc. It was interesting learning about the recycling plans in place, food purchasing/ storage, and visiting the bridge. I will add here to watch your cruise planner for sales, because all the excursions I had booked in the cruise planner, I rebooked once or twice at lower prices. There were sales several times during the months previous. We liked the Rendevouz lounge area. It has had a lovely renovation, and is a nice spot to sit and have a few drinks, listen to the live music, karoake, trivia, etc. I wish they would keep things going all evening there instead of something for an hour there - then switching up to the Sky Lounge, then back down to Rendevouz.... etc... The 80s music and trivia up in the Sky Lounge was fun. We did one regular shore excursion in Dominica. It was alright; however, we felt it was a bit disorganized. They never let people know where and when washrooms were available, didn't have bottled water, etc. We had no issues or waits when leaving or returning to the ship at all except the day we docked in San Juan. The lines at the dock were very long for customs, and we were even leaving for the ship's excursion and drop off in Old San Juan. We were probably 45 minutes at least getting out through there. This was quite disorganized. We booked the excursion because it included the 2 transfers - in to Old San Juan then with a pickup and transfer to the airport for our later flight (and they transferred our luggage). We booked it because originally we didn't have to leave until 9:15. Once we boarded, our ticket said 8:15....And after the wait through customs, we got in a bus that waited probably another 45 minutes to head to Old San Juan. You'd think when booking a ship's excursion, we'd have been able to get right off and head out. A large bus picked us up at the prearranged time and spot and got us to the airport in lots of time. All our luggage was in a designated area outside the airport where we just picked it up and headed to departures. Overall, we had a wonderful cruise, although I did miss the humour of the Kafetzis captains (especially Tasos) who have been on my previous cruises. Three staff stood out to us the most - Jason, who worked at the Mast Bar; Chelsy, our 2nd waiter in the MDR, and Raluca at Cafe el Bacio -they were excellent from day 1. My husband, who was very apprehensive and nervous about being on the water all those days for his first time cruising, was very impressed when it was all said and done. Fortunately, we had quite smooth waters for our whole cruise. Chances are, maybe we'll do another one :) . Read Less
Sail Date November 2019
I chose this cruise b/c of the brand & its quality. This cruise celebrated a friend’s birthday. The ship was well-maintained and the crew and staff were very attentive. The quality of the entertainment was superb! The food in all of ... Read More
I chose this cruise b/c of the brand & its quality. This cruise celebrated a friend’s birthday. The ship was well-maintained and the crew and staff were very attentive. The quality of the entertainment was superb! The food in all of the different venues was phenomenal. We ate at the Blu, Qsine, Bistro’s, room service, and others). We had an Aqua cabin and it was spacious & very neat. Our balcony had foot stools along with the chairs. The onboard activities were spectacular (i.e. silent disco & white party, etc.) There was a lot to do everyday throughout the day. Spending time at the Persian Garden spa was phenomenal!! We got in the hot tub; slept & read on the heated lounges and spent time in the sauna. Shopping & the sales were abundant. The ports were nice and offered different activities. We spent time in the Diamond Club lounge. Drinks & appetizers were plentiful and service was expedient. Read Less
Sail Date November 2019
We were interested in seeing the ports on this cruise Combining with the relaxing sea days at the end. Everything about this cruise was fabulous. The ports included Ibiza, Cartagena, Gibraltar and Tenerife. We went five days early since ... Read More
We were interested in seeing the ports on this cruise Combining with the relaxing sea days at the end. Everything about this cruise was fabulous. The ports included Ibiza, Cartagena, Gibraltar and Tenerife. We went five days early since there is so much to see in Barcelona. The Reflection is a great ship and the staff could not have been more accommodating. We went Aqua Class and I highly recommend it. The Blu dining room was an absolute dining pleasure and the staff just wonderful. I cannot say enough about the food on this ship. It was the best of any cruise we have been on. People were actually photographing the desserts on the buffet! They looked too good to eat. The entertainment was equally good and we loved Giuseppe the activities director. In conclusion, transatlantic will always be my first choice for cruising. And I hope to go on the Reflection again in the future. But Celebrity has become my cruise line of choice. Happy sailing! Read Less
Sail Date November 2019
I have cruised well over 15 times and this by far was my favorite cruise. This was my first Celebrity cruise. The pros: the food in the Silhouette Dining room was delicious, the Mexican buffet & Pizza at the Oceanside Cafe were very ... Read More
I have cruised well over 15 times and this by far was my favorite cruise. This was my first Celebrity cruise. The pros: the food in the Silhouette Dining room was delicious, the Mexican buffet & Pizza at the Oceanside Cafe were very good. The chef’s carved beautiful pumpkins for decorations throughout the ship for Halloween along with elaborate spooky desserts. The bathrooms were ALWAYS clean in the public areas (major kudos). The public areas were also very clean. Managers greeted us each day in the Oceanview Cafe to be sure we were happy with the service (and we were)! The ship was rarely crowded getting on and off. Embarkation and Debarkation were very smooth. We got checked in and on the ship in less than 30 minutes. The cruise staff overall was very friendly. The live music each night in the main lobby was very enjoyable (I sat and listened for hours). The staff put much time and energy into everything on this sailing and it was apparent to me. We felt welcomed and the staff were excited to have the guest there. They tried to make the best experience for each guest on board. Cons: the pillows in the room were not very comfortable and there was a lack of hand soap in the women’s restroom. Nightly shows in the theater were lacking in comparison to other cruise lines. Read Less
Sail Date October 2019
We traveled with our family which consisted of 13 adults, 1 child & 1 infant. We took a shuttle Limo from Cheektowaga NY to Toronto. We flew 22 hours from Toronto to Sydney. We had a 1 hour layover in Vancouver at 2:30am, which was ... Read More
We traveled with our family which consisted of 13 adults, 1 child & 1 infant. We took a shuttle Limo from Cheektowaga NY to Toronto. We flew 22 hours from Toronto to Sydney. We had a 1 hour layover in Vancouver at 2:30am, which was awful. When we got to Sydney we only had that day to explore, so we checked in at The Holiday Inn at The Rocks and then spent the day walking around. Though we were jet lagged, we were going on adrenal from the excitement of being there. We saw the Opera House, walked across the Harbor bridge and ate and shopped at The Rocks. We even found a Starbucks! The next day we had a shuttle to the cruise pier, at 11:00 am, which was across the street, but we had to much luggage to walk there. We had priority boarding and curbside luggage. Which really wasn’t curbside. We had to drag our suitcases 100 feet to drop it all off. We went to the front of the line to check in. The building didn’t seem to have AC, because we, as well as the staff, were all sweating in there. Once on board we were given a glass of champagne and had our family picture taken. We were then escorted to Luminae, a restaurant for all Suite quests. By 1:00 our cabins were ready. We received flowers, sparkling wine and chocolate covered strawberries. We received our suitcases by 5:00, which was wonderful. The food in Luminae was very good and the service was superb. We also ate at Tuscan Grill and Sushi on 5, which were 2 specialty restaurants. The food was very good there as well. We mostly ate at the Buffet for breakfast. It had a lot of varieties and once you found what you liked, you could enjoy it every morning. A lot of our group ordered room service, which came within half hour. That was a treat in itself. Our Royal Suite was a good size. A few times we had 12 people visiting us comfortably. Though the furniture needed an upgrade and the TV only had 10 channels. None of which I liked. There were free movies and pay per view. I saw most of them already. I am known as a movie bug. The internet was awful. You could never stay connected. It took long to open apps and search the web. I would get text messages hours later, when I would remember to reconnect to WiFi. The Ship was very nice considering it’s scheduled to be remodeled in 2021. There were some shops, but mostly high end designers, that you wouldn’t normally buy from. The souvenirs were limited and they didn’t have a store that sold any staples, should you need any. A major disappointing thing was all the Senior Citizens that were the majority of people. Our group ranged from 14 years to 56 years old. So a lot of the entertainment was geared towards 65 plus years old. There wasn’t much going on past 10:00pm. The elevators took a long time to come when we had to use it. Most times it was full with wheelchairs, walkers or both. The Buffet was always crowded. A few mornings we couldn’t find a table. There should be as many tables & chairs, as there are guests on board! The shows were mediocre, 3 out of the 12 nights were very good! Going to and from Ports went smoothly, whether we walked off or had to take a tender. Though our stroller had to be carried up or down stairs to enter & exit the ports. Not sure how the wheelchairs and walkers handled it? The Excursions were ok. A few were misleading. We informed the Excursion desk of our disappointment and they didn’t seem to care that much about our opinion. We booked a private tour 4 months in advance. The night before it was scheduled, we received a note and voice mail, that it was canceled due to mechanical issues. (Whatever that meant?!) So we had to try to arrange something else with a tour company on shore. That was a pain, but it worked out. We probably won’t travel on Celebrity again. Their prices were almost double what I’ve paid on other CruiseLines. They weren’t any better than those, so I’m not sure how they justify that. Some crew members that we would like to recognize, as those who went above & beyond for us, were Sam and Ty in Luminea, as well as our Butler Lorenzo. We spent some time in Michael’s Club, which was a lounge for Suite guests, where you could get a drink and some cookies and just relax. The Conceirge in there, Davina, was very helpful as well. All and all we had a great time with our family experiencing Australia and a cruise was a great way to do it!! Read Less
Sail Date October 2019
We took a 4-day cruise out of Sydney to Melbourne on 10/11, than stayed on ship for 12-day cruise 10/15 to east coast of Australia and Great Barrier Reef. We are longtime Celebrity cruisers, and were somewhat disappointed with our ... Read More
We took a 4-day cruise out of Sydney to Melbourne on 10/11, than stayed on ship for 12-day cruise 10/15 to east coast of Australia and Great Barrier Reef. We are longtime Celebrity cruisers, and were somewhat disappointed with our transatlantic cruise last Spring on the Celebrity Reflection. But these two cruises fully restored our faith in Celebrity. Excellent and very visible/entertaining captain and crew, impeccable service in main dining room and lunch buffet, as well as in lounges. Food quality and variety were excellent. Entertainment with ship house band and others was varied and outstanding. Most theatre performers were excellent, and there were some very good matinees. Cruise director was energetic and fun, entertaining at a variety of venues during the day and evening.Cabin stewards and size/cleanliness/comfort of our balcony cabin for both cruises were terrific. Ship is in very good condition and well-maintained, even though it’s the oldest of the Solstice-class ships. It’s a mid-size ship (under 3,000), and they managed the tendering at several stops very efficiently. Many of the ship tours for the Barrier Reef are very expensive, and we limited ourselves to a couple, simple city tours (e.g., Melbourne) that were very good and fairly priced. The cities and coastal stops in Australia are beautiful with lots to do—from the exotic to just simple city tours and dining/shopping. Our only real complaint, which is symptomatic of most cruise ships, is the price and quality of drinks/wines, even in drink packages. We had a “classic” as opposed to the “premium” package—didn’t expect the best, but also didn’t expect Celebrity to be serving wines that retail for under $5 in the US (ugh!). And if you don’t specify what liquor you want in your cocktail, they pour the house brand rot-gut. When you’re paying $60 a day, per person, this should not be. Our biggest disappointment, though: having to leave the ship. Read Less
Sail Date October 2019
Just back from a 14 day cruise. I have sailed with Celebrity before so I knew what to expect. Stateroom attendant great. Blu restaurant service outstanding. Tuscany restaurant very good n- food and service. Skip Sushi on 5. Eat at ... Read More
Just back from a 14 day cruise. I have sailed with Celebrity before so I knew what to expect. Stateroom attendant great. Blu restaurant service outstanding. Tuscany restaurant very good n- food and service. Skip Sushi on 5. Eat at Qsine at least once for experience. Buffet very good all-around. Entertainment mostly home runs; a couple of grand slams. Great cruise director. Most accessible and able captain of any cruise I have been on. He understands the business he is in and his staff/crew reflect his philosophy/worldview. Very nice ship - recently refurbished. Embarkation exceptionally good. Can't say there was anything that really stood out as exceptional, bc all was good. Maybe that the entertainment was much better than anticipated. My only complaint is they are chintzy on alcohol - and there is no good reason for that. Most drinks couldn't taste or feel any alcohol. And I know alcohol! Read Less
Sail Date October 2019
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