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567 Celebrity Entertainment Cruise Reviews

The Positives The production cast was brilliant!! As we had seen all of the shows before, we were shocked at how well the singers, Ruby, Peter, Joselyn, Mervyn, A.J. and Lucy, along with the amazingly talented dancers, very ... Read More
The Positives The production cast was brilliant!! As we had seen all of the shows before, we were shocked at how well the singers, Ruby, Peter, Joselyn, Mervyn, A.J. and Lucy, along with the amazingly talented dancers, very impressively surpassed all of our expectations. Similarly, the Equinox showband, led by Nick, and the expert aerialists were nothing short of breathtaking This cast is truly second to none in all the cruises we’ve enjoyed on Celebrity. Awesome!!! All the guest entertainers were very good, but we were specifically entertained by the impressionist Jason Neistadt, the comedian Rondell Shierdan, Singer/Guitarist Michael Redden and the tribute band Dec63. We were also very fond of our extremely hard working and very personable, Cruise Director, Carlos. He was actually very talented and funny as well. We received superb service from our cabin steward, Wayan, and our waiters Hernando and Jose. Not only did they work hard, but they are very kind and pleasant individuals. Above average food options and quality in MDR and Oceanview Cafe, however, after numerous cruises, the food is becoming somewhat predictable. The Negatives Of course, we were expecting a Revolutionized Equinox, which is how the ship had been marketed, but clearly, for whatever reason this had not taken place. It would have been appropriate to advise passengers of the delay in completing the renovation, as that was a major reason for us booking that particular ship. Regardless, a broken panel in the front of the stage could have been glued back to the wall at some point during the 10 day cruise. We were surprised that in many cruises aboard Celebrity ships, this was our first Captain to be completely detached. This seemed both odd and very disappointing, to say the least. On prior cruises we have had the pleasure to sail with Captain Leo, Captain Zisis as well as others, who were a large part of the warm ambience on the voyage. Unfortunately, Captain Dimitrios chose not to interact with guests, and as a result, the climate on the ship felt significantly more impersonal. We were only aware of two activities staff members and a DJ, to host events. This was very strange for any cruise!! In general, it felt that there may have been a staff shortage in this department. Cruise Director, Carlos, often hosted events that, on other cruises, would have been handled by the activities staff. Whether by choice, or out of necessity, we are not sure. We did not like On Shuffle at all, particularly as we could hear the band on all decks of the ship. Too loud and not at all unique. We were quite annoyed by the incessant attempts to upsell both specialty restaurants and beverage packages on a day to day basis right up until the last day of the cruise; and now Celebrity has added yet a new charge for the beverage package perk. Clearly “nickel and diming” has firmly entrenched itself into Celebrity’s rationale and this is a great shame, and hardly, modern luxury!! In truth, as it continues, it will only cheapen the brand!! BTW, in comparison to the other mainstream cruise lines, the prices of Celebrity’s specialty restaurants are extortionate already, which perhaps, is the real reason they are not selling out?! The new non refundable deposits on future cruise bookings while onboard are yet another devaluing cash grab. In fact, this is the first time we did not purchase a future cruise certificate and will not likely do so in future, under these new conditions. Other lines offer such “deals”, but Celebrity used to be better than those, and now... they are not! Internet, though free for us, was nothing less than frustrating and a waste of our valuable time. Worst ever!! So, all in all, an enjoyable cruise for us, but of our six recent Celebrity voyages, this was the least inviting. Perhaps, the half glass of sparkling wine as we boarded the ship should have been the sign of things to come. Read Less
Sail Date October 2019
The food was fantastic, we ate at some specialty dining and the main dining venues. No complaints here. The food and service were excellent and the venues were always beautiful. I particularly enjoyed Raw on 5. The sushi was excellent and ... Read More
The food was fantastic, we ate at some specialty dining and the main dining venues. No complaints here. The food and service were excellent and the venues were always beautiful. I particularly enjoyed Raw on 5. The sushi was excellent and the quality of the seafood was exceptional. The entertainment was also fantastic; Kaleidoscope, Dos Duo, and Ashley Amber being standouts. But, some of the singers in the Grand staircase bar or pool deck could be off key or sound awkward. The spa and fitness centres were excellent facilities but unfortunately have 2 flaws. The gym has so many windows it doesn’t take long to get warm and when your working out more AC would be appreciated. The biggest flaw however, is the spa being below the gym area (maybe they can flip them for the Apex!) I had a wonderful massage but it was marred by the stomping of a gym class above. I suggested to my masseuse they provide some noise cancelling headphones with soft music as a quick fix. We will see what happens! As for excursions they were usually fun and exciting but could sometimes be hindered by being too large. A group can only move as fast as it’s slowest member so if granny with her cane is in the group you’ll spend lots of time waiting at the front. A suggestion for Celebrity would be to give people the option to break groups up by ability. This would give highly active people less time waiting for the group. In turn it would also make less mobile people’s experience more enjoyable by not feeling rushed or guilty by holding up their group. Disembarking and reembarking on the cruise was always orderly and as easy as possible. The ports were all beautiful with something unique to experience at each one. In some cases (such as Catania, and Katakolo) it’s worth looking at an excursion either with Celebrity or privately as the port town itself is either a bit run down (Catania) or just has nothing to see (Katakolo) but they have amazing things to see close by. Edge was my first cruise experience. Other than the minor issues mentioned above I loved the voyage and am already looking ahead to another trip aboard. I hope the suggestions get read! Read Less
Sail Date September 2019
This was our first time cruising with Celebrity and what a great experience. The embarkation was smooth and well organised. There was a small issues with our cabin which was dealt with.Daniel at guest relation assistance was very good. ... Read More
This was our first time cruising with Celebrity and what a great experience. The embarkation was smooth and well organised. There was a small issues with our cabin which was dealt with.Daniel at guest relation assistance was very good. We ate in the Silhouette Dinning room which was beautiful.on our first night we were welcomed by Linda and we were seated in the section managed by Alejandro , Branson , Nadaha the Sommelier and Amalia, we cannot praise the staff enough they made our dinning experience something to remember. The food suggestions and wine was exceptional. Credit has to given to this group of staff, Each morning we visited the coffee shop Mark remembered our drink order every morning. Juariel in the lounge bar on deck 3 what a guy. Carlos the Cruise Director great effort goes into the planning of the activities well done. Loved the 2 comedians and the final show and the silent disco was fantastic what a laugh. Overall this was a fantastic holiday and I am sure I will travel with Celebrities Cruises in the future. Read Less
Sail Date September 2019
This is the 2nd cruise we sailed with Celebrity, we were impressed with Eclipse last year and decide to join another cruise with Celebrity. This is a slightly smaller and older ship than the Eclipse, but we still had a lot of fun in this 9 ... Read More
This is the 2nd cruise we sailed with Celebrity, we were impressed with Eclipse last year and decide to join another cruise with Celebrity. This is a slightly smaller and older ship than the Eclipse, but we still had a lot of fun in this 9 nights cruise trip. First of all, we love the shows at night, the performances, singer and dancers did a fantastic jobs, we caught the show every evenings and make sure we don't miss it. The onboard activities were Okay, a lot of them are the same as what we played last year, so it is a bit lack of surprise for us, but the games are still fun to watch. We still had a great time. We did not go to the specialty dinning, so we stayed at St-Marco Dinning room for your dinner. They updated the menu everyday with plenty of choices. We tried a lot of different food everyday and they had Lobster Tail and Scallops which are my favorite! We also had our breakfast and sometimes lunch and snacks at OceanCafe, honestly the food are getting a bit boring. They did change their Chef Specials everyday, but other than that, the other food in the buffet was very similar everyday. With a cruise of 9 nights, you may get bored. My wife went to their morning sketch a couple of times early in the morning, but other dance or yoga class has to pay, so we skipped that. The gym was clean and the machines were fairly new. They have a basketball court, which is often forgotten by a lot of guests. I spent a good 45 minutes there while at the sea. The basketball are a bit old and some of time are not pumped. Service was great, there were officers teaching us to use the new App on Board, which is very useful to see the daily activities and communicate with your cruise mates and family on board. Most of the staff are very friendly and had smile with them at all time. However, my steward's job was really bad. First, she never come greet us or come talk to us during the 9 nights of the cruise. Second, she always forgot stuff in our room. For example, we had no agenda for a couple day, toiletries not refilled, no clean towels. Dirty cups are not taking away, etc. It was horrible, and we decide to talk to the guest relation after 1 week. They sent a steward supervisor to talk to us and apologized, and they gave us a follow call the days after to make sure our room and supplies are Okay. I would say that it could be just a bad individual who didn't properly do her job and not Celebrity's standard. Overall, the ship is clean and easy to navigate. We like Celebrity and have great experience at the ship, but we like to see Celebrity creating more new activities, providing more and different foods in OceanCafe daily, so it keep their guest impressed with this Premium Cruiseline. Read Less
Sail Date September 2019
I have travelled Celebrity many times but never have I experienced so much noise. the cabin we were allocated was concierge class cabin 2145 it has a restricted view although a premium price is being charged. the noise from the above ... Read More
I have travelled Celebrity many times but never have I experienced so much noise. the cabin we were allocated was concierge class cabin 2145 it has a restricted view although a premium price is being charged. the noise from the above main café is unbearable day and night 24hours a day, when complaining to the front desk manager a derisory offer of compensation for a completely ruined holiday. all of the ships crew were aware that the noise in the surrounding cabins was a problem. The crew were good with their service, the entertainment cruise director was poor and no where near as good as the previous cruise directors we have seen and met on Celebrity. The ship is due a refit and it needs it as all areas are tired. some of the entertainment was good but I believe one comedian was did four shows in two days. OVER ALL A POOR HOLIDAY CRUISE. Read Less
Sail Date September 2019
We have sailed on Celebrity Cruises before and as Captain Club members, we were not given any extra consideration, dining table were in hidden corners behind walls, we requested a move but, no one was interested. We enjoyed our ... Read More
We have sailed on Celebrity Cruises before and as Captain Club members, we were not given any extra consideration, dining table were in hidden corners behind walls, we requested a move but, no one was interested. We enjoyed our Silhouette cruise and couldn't wait for this one,however, this cruise was a disappointment. Some food items and beverage types ran out days before the end of the cruise, this should never happen. If you pay for top packages the food and drinks should not run out. Our Spa treatments were all rushed and shortened in time with ongoing apologies regarding being overbooked. We were in formal dining areas with people wearing shorts and T-Shirts- this is not a high standard of quality, we respected the Dress Code but, staff did not follow them through with other passengers. This should not be the style of clothing. We look forward to sailing again, but enjoy high quality services. This was a disappointment. Read Less
Sail Date September 2019
We chose this cruise to celebrate my 45th birthday. This was our first time on celebrity but we have cruised with carnival NCL and Holland before. We wanted to splurge a little so we did a 10 day in concierge class aft facing balcony. We ... Read More
We chose this cruise to celebrate my 45th birthday. This was our first time on celebrity but we have cruised with carnival NCL and Holland before. We wanted to splurge a little so we did a 10 day in concierge class aft facing balcony. We did have ups and downs unfortunately and I do feel like we got sold on service that we mostly did not experience. Also the food was no better than what we experienced on NCL. We were on deck 10 in room 1208. Aft was very cool...we liked the room and the way it was set up. Loved seeing the wake every day, nice chairs that reclined on the balcony. Embarkation and Debarkation Both were easy, no issues. We got on in 10-15 mins and off just as easily. Our room was ready at 1 pm when we arrived. We did wait till 930 am to get off as we were staying in ft. Lauderdale for a day afterward. So it was way less crazy at that late hour. Ship It's beautiful but is showing signs of wear. Still very gorgeous. Just things like chair arms, mouldings, furnishings etc need to be replaced or repaired. We really loved the sky lounge for it's fresh 70s look and the theater...perfect seating and comfy chairs. The ship does feel modern but also classic. She's a bit smaller than what we have sailed in the past but still plenty of different venues to hang out. Dining ( average majority) We went daily to the buffet for breakfast. The menu never changes it's always the same and the food is average to less than average. Service was hit and miss. Our first night we ate at Tuscan grille. My steak was awful and I didn't like any of the appetizers. Service was less than impressive. fortunately as time went on specialty restaurants got better. Le petit chef at Quisine, sushi on 5 and Murano were all very good food and service was super at them most of the time. We also did a progressive lunch at Tuscan grille on the last sea day. much better service however some of the food was lacking and they stopped playing guitar in the middle of our lunch. Very strange schedule. Also occasionally we order something and it would never come. It was usually a second app so we figured the waiter just forgot. This happened at least 3 times with different places / people. I have to say the best food was at sushi on five but Murano was a very close second. Bars Service was lacking in the bars most of the time. Craft social was really the worst. they were out of a ton of different beers one time they served warm beer and more often than not they were either under staffed or simply hadn't planned for enough people. Big disappointment for those who love beer. we also had several waiters there that were just plain rude. we also experienced some of this at the sunset bar and at sky lounge. Once you got a drink though it was usually good. I don't drink alot so ordered water or ice tea and almost never got a chance at refill afterward. Disappointing. we had the classic package and felt that it did cover enough alcohol beer and wine to satisfy us. Entertainment Pretty good, we enjoyed both production shows that we saw. Topper and Elysium. We felt one of the male singers was lacking but the female leads were really good. The aerialists were awesome. Our favorite was the comedians. We wish there had been more. Celebrity is not good at telling you when the night is the only night you will have to see that particular show. The seats were comfortable in the theater and we enjoyed all the stuff we saw. Get there at least 10 to 15 minutes early though if you want a decent seat. We also thought we could see adequately from any spot in the theater. We did not participate much in the other activities as most of it was not interesting to us. We don't like trivia scavenger hunts card playing and other activities like that. Excursions I had some big issues with the UTV excursion. It was awful but I don't hold celebrity responsible. Our other excursion was canceled due to lack of wind it was land sailing. I think the biggest disappointment was on my birthday I rented an alcove which is just like a cabana. When we arrived at 9:30 a.m. we found that we had a waiter however had not been told the amenities the Cabana came with. Therefore we had ordered some things to be delivered that we did not need. then we had to go down to guest relations and spend approximately 40 minutes canceling and then replacing some of the items. also one of the items that came with was a bottle of grey goose we asked that we put on ice and it was. When we asked for it at 1:00 p.m. our waiter was going on break, we saw his bus take the bottle from the ice put it in an empty Cabana and then wait a half an hour for him to come back. By then in 90 heat it was warm. Stupid and ridiculous. also no one cleared the plates in our cabana and therefore it got really full and we had to ask three times. we had asked for chocolate strawberries to be delivered at 1:00 p.m. and they never showed up. We left and came back at 3:30 pm and the waiter told us they had been waiting since 3:00 p.m. and were now melting. Really? overall we enjoyed our cruise however we had many disappointments related to service in the bars restaurants and Cabana. silent Disco was probably our favorite activity very fun and we highly recommend it. we would take this cruise again however we would not pay for the extra things that concierge class provides. Read Less
Sail Date September 2019
This is our 10th cruise on Equinox.. It's are go to when we don't want to fly since we live in Florida...Was supposedly revolutionized in May... very little signs except for suite amenities... Michael's club is now The ... Read More
This is our 10th cruise on Equinox.. It's are go to when we don't want to fly since we live in Florida...Was supposedly revolutionized in May... very little signs except for suite amenities... Michael's club is now The Retreat and is totally redone plus they added a suite only deck area.... This trip we booked Veranda... Only change in cabin were the bed coverings which our now Grey.. Really looks odd because they didn't update the color scheme anywhere else... What we were looking for is new night stands with drawers... Nope old ones still there looking worn as ever.. We really enjoyed the main dinning room, definitely felt the food has gone up a few notches (it was always good)... Enjoyed our one night in Murano.. Still top notch Tuscan grill was the same but found their steaks just didn't match up... Silk Harvest is gone :( replaced by LePetite Chef... Please understand what you are getting into before you spend $55... There are 2 seatings... 5:30 and 8:30, there is a fixed menu with NO choices... Because they project a cartoon on your plate of a tiny chef preparing your meal... 3 courses, 3 cartoons... Some people loved it, most did not... We go to Disney all the time so their concept would make an interesting option there.... So this reviewer gives it a thumbs down... We always love the Sushi restaurant but we're disappointed in quality and service there... Staff and crew outstanding as usual.. And the ship is still excellent and looks great... It's back to blue hulls instead of white... Read Less
Sail Date September 2019
We chose this cruise mainly for its itinerary but also for the opportunity to sail on a new, innovative ship. What we found was a beautiful ship with excellent service. Having said that, there were some areas that need improvement. Please ... Read More
We chose this cruise mainly for its itinerary but also for the opportunity to sail on a new, innovative ship. What we found was a beautiful ship with excellent service. Having said that, there were some areas that need improvement. Please keep in mind that these are only our personal views and may not reflect everyone’s perspective. We are senior citizens and on our recent 11-day Greek Islands Cruise observed that the majority of passengers (approx. 65-70%) were seniors as well. There were very few children on this voyage. Regarding the entertainment, except for one or two shows, found that the entertainment was geared towards a significantly younger audience. The theater itself is beautiful with state of the art equipment. It’s a shame that the quality of the shows did not live up to what we have experienced on other Celebrity cruises. Regarding our infinite veranda cabin, it was quite spacious with plenty of drawer and storage space, a beautiful big screen TV and the best bathroom we have ever had. With all of that, I still prefer a cabin with a real balcony, not a sunroom, which is what this cabin really is. For this reason, I would not choose this type of cabin again. Now to the restaurants: I like the four smaller restaurants as opposed to two large dining rooms. We opted for Select dining and never had to wait for a table. The quality of the food was very good to excellent and service was outstanding. We ate at only one specialty restaurant- Le Petite Chef, which was entertaining and the food surprisingly good. Service was excellent. Now to the ports: The original itinerary was Catania, Malta, Santorini, Mykonos, Athens, Katakolon, Nauplion, and Naples. Unfortunately due to weather conditions (strong winds), the itinerary had to be shuffled around, causing a serious logistical problem for the crew. This is where Captain Kate and her amazing crew took over, shifting port order while not cancelling a call, but substituting alternate ports which were actually more attractive, IMO. They did a fabulous job, providing free shuttles on Crete and offering assistance to those with private shore arrangements. Bottom Line: would we sail on the Edge again? Maybe, but they need to provide more live music venues, both for listening and dancing and only if we can get a cabin with a real balcony. Read Less
Sail Date September 2019
This was our first Celebrity cruise, 4th overall cruise. It was just my husband and myself travelling. We were celebrating my 50th birthday. We typically pick cruises based on itinerary first, ship second. We picked the Edge because it is ... Read More
This was our first Celebrity cruise, 4th overall cruise. It was just my husband and myself travelling. We were celebrating my 50th birthday. We typically pick cruises based on itinerary first, ship second. We picked the Edge because it is a new ship and we wanted to experience that. We were fortunate enough to be able to book about 2 weeks before the prices shot up out of range. The ship: The ship did not disappoint. We marveled at every detail. The public spaces were well laid out. I especially liked the size of the outdoor pool, which, when not busy, is large enough to do laps in. I know previous reviews complained about the lack of bars and seating in the martini bar. We never had to wait more than 5 minutes for a drink (except in the club, where their bar was seriously lacking). We did spend most of our time at the martini bar as their bartenders were top notch. We only walked through Eden once, never saw a show, so we can't comment on that. Eden had some nice quiet spaces, though the prices of their drinks exceeded what our allotment was on the premium package. We went to most shows, especially the ones that featured live music. We loved the live music shows (not the theatrical ones), though one complaint on this is the over-the-top autotuning. The Whitney Houston tribute singer was so autotuned, it made her sound horrible! The comedian was fantastic! Embarkation/disembarkation: We were on the ship within 10 minutes of arriving to the port. Disembarkation was the same. Our stateroom: We had an oceanview stateroom. This room had plenty of space to move around in. My only comment on this is that it would be nice if the bed had an additional 6 inches of space between it and the window. It was a tight squeeze to get in on that side. There were also no outlets on the window-side of the bed, so I had to charge my phone on the other side. With no clocks in the room, and not being able to keep my phone charged on that side, it was difficult to determine the time when waking up in the middle of the night. There was plenty of closet space for all of our belongings for the 11 night voyage (I know I packed a good 8 days worth of clothes to wear day and night). Activities: This itinerary was port-intensive with only 2 sea days. I felt there was plenty to do if you wanted it. We went to most shows, spent lots of time in the martini bar, theater, and the club. I even attended one talk about the Naples port. I actually wished I had gone to some of the other talks, it was so informative. During the sea days, there were trivia, martini tastings, pool-side games, etc. We chose to chill during those days, as we were exhausted from the port days. The only comment here was the lack of channels and free movies in the stateroom. A couple of nights we retired early due to having to get up early the next day to go to port. Who wants to pay $14.99 to watch a movie that we are just going to fall asleep to? Service: The service was top notch on the EDGE. Captain Kate and crew did a phenomenal job rearranging ports so we could see Santorini and Mykonos. The crew was extremely responsive to our needs, from the guest relations, to our stateroom attendant, to the bar tenders and waiters. Our favorite main dining room was Tuscan, due to its outstanding service. We felt Cypress was a little disorganized in the service department. The food was excellent in all places. We didn't dine at any specialty restaurants, so we can't comment on those. Ports: All of the ports were a joy to visit, except Sicily and Santorini. I think it was partially our fault for not researching Sicily enough. Definitely get a shore excursion as the port town is not too impressive. We liked Santorini, though we hated having to climb up the hill to get there. There were 4 ships in port, with a 2 hour wait for the tram. We walked up the steps. This was a big mistake, and is enough to make us not want to ever go to Santorini again. It was very dangerous as it is the same path the mules take as they carry passengers up the mountain. I felt the passengers riding the mules weren't safe either as the mules had a mind of their own, were not tethered, and could basically walk (or trip) any way they wanted up the hill. When they dropped the passengers off, it was a stampede as they ran back down the hill. The town of Fira was nice, but not as beautiful as some of the other islands we visited on this trip. The island is basically overrun with tourists. It is difficult to walk through the narrow streets to navigate through the crowds and vehicles, which appeared to drive anywhere! Read Less
Sail Date September 2019
Having done a number of Transatlantic cruises we opted for a Transpacific cruise to Tokyo, and the eight days at sea did not deter us. We flew from Toronto to Vancouver at 7:00am, arrived at 9:20am, took the Canada Line train from the ... Read More
Having done a number of Transatlantic cruises we opted for a Transpacific cruise to Tokyo, and the eight days at sea did not deter us. We flew from Toronto to Vancouver at 7:00am, arrived at 9:20am, took the Canada Line train from the airport to the port, and were ready to board the ship for the Concierge lunch in the dining room. While our cabin #8177 was not quite ready, the “touch” Seapass was on the door and we could drop off our carry-on bags. First impressions of the refurbished cabin were very positive. Fresh, clean décor, large TV screen, clear view from the balcony (with slight obstruction to the far left where the window cleaning ladder was stationed). Good number of wood hangers in the closet, soft closing drawers, ample lighting, USB ports. What we didn’t like: unable to regulate the fan speed, undersized sofabed for the available space, unable to angle the TV for viewing when sitting on the sofabed. As for the bathroom, while the shower stall has a nice door, it opens inwards, almost hitting the oversized grab bar leaving little space to maneuver. The grout on the tiled shower floor had many cracks which resulted in water leaking on to the floor. We asked to have this fixed, and we were given access to another cabin for half a day while the shower stall was re-grouted and re-caulked. Concierge Violetta Joson took charge of this case, sent us wine, strawberries and gave Future Cruise Credit for our inconvenience. This commitment to customer service in a friendly and honest manner was also demonstrated by many of the crew, including cabin steward Ronnie, assistant Maitre d’ Eric and waiter Limon to mention a few. The captain and senior officers were visible throughout and very approachable. The Elite breakfast, which was served in the Tuscan Grill on prior cruises, was moved to the MDR. In the new design, Tuscan Grill has shrunk in size, and access blocked off from the mid-ship lobby. In the first two days the breakfast was plated menu service and very disorganized. From the third day onwards it was a buffet service. Hot items were also included, which was a welcome addition to the Elite breakfast, but the pathetic so-called bagels need a new recipe. The Elite cocktail hour 5pm-7pm, allowed unlimited drinks in the Skylounge as well as the other bars. We had Select dining, and booked 6:45pm well in advance. Only once we had to wait with a buzzer, since we changed the reservation from 2 to 4 persons. The food and service in the MDR was up to Celebrity standard – good to very good. The Oceanview Café was nicely re-designed with a variety of seating options. Pizzas and fajitas bar were very good, but there is no stir-fry station, available on the Solstice class ships. Our days at sea were filled with many activities ably supplied by Cruise Director Steve Gayda. The guest speakers were excellent, the Asia Film Festival screened good quality movies. Evening entertainment was good to very good, with notable highlights of Tom Franek (piano acrobat and sing-along), aerialists Julia and Alan, and Scottish soprano Elaine Gray. Weather was pleasant on our port days. There were a couple of moderate seas and windy days on the crossing, being on the edges of a passing storm. Clock were set back one hour almost every night. After a few days it was difficult to stay awake past 9pm. We “skipped” Friday the 13th when crossing the International Date Line. Upon arrival to our first port in Japan we had to get through immigration process. Celebrity and Japanese officials were very efficient and quick. Lines were short and within minutes we were done and ready to go ashore. The ports of call offered a good variety. Sitka in Alaska with its wildlife and forests, and Japan’s destinations with the small town of Otaru, a larger city Hakedote, and metropolis Yokohama. Celebrity provided free shuttles at all the ports except for Otaru, where we docked within walking distance of town centre. Disembarkation was also well organized and efficient. We were off the ship, with the Captain and the senior officers lining up to bid us farewell. What a thoughtful and heart-warming gesture. How can you not want to sail with them again. Read Less
Sail Date September 2019
This was my 3rd time cruising, 1st time w/ Celebrity. The 2 previous cruises were both with NCL. My review is mostly based on the fact that the food is HORRIBLE on the Edge. I do not know how they could've dropped the ball so low. The ... Read More
This was my 3rd time cruising, 1st time w/ Celebrity. The 2 previous cruises were both with NCL. My review is mostly based on the fact that the food is HORRIBLE on the Edge. I do not know how they could've dropped the ball so low. The buffet is disgusting & greasy; the food messed with my stomach. They also don't even have a sandwich station in the buffet, I mean COME ON... I don't feel like eating prime rib for lunch. All of my meals in the main dining rooms were terrible. I ate in Eden (specialty Michelin star chef) , it was so-so. Definitely not Michelin star quality. Raw on 5 (sushi) was TERRIBLE. Worst sushi I've ever had in my life. My only good meal was in Fine Cut (steakhouse) which was quite good and delicious. I also ate in le grand bistro (French) for lunch and that was a better experience. My Microwaved meal on the flight home was better than most of the food on board! ..Seriously! Aside from the food, the ship is nice... but I don't think it lives up to the hype and publicity its received. NCL's newer ships are just as nice in terms of aesthetics, maybe even nicer than the Edge. I also found the pool area's decor to be tacky. When you see it in person vs in pictures it definitely leaves you flat. Entertainment was also subpar. The singer in the main atrium was HORRIBLE. I couldn't stand her voice for 1 second. The shows are not theater quality like on NCL. Some are good, but most not so much. The comedian, Kevin Jordan was the best though! Captain Dimitrios was also a great captain, very charismatic-- which I think makes the experience more exciting. The Ports were also great. Cabins are nice and spacious. The service at first was pretty good, but as the cruise progressed I noticed the quality of service decreased. It's really too bad the ship fell short, I do not think I'll be cruising with Celebrity again, unfortunately. Read Less
Sail Date August 2019
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get ... Read More
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get it for over-12s only, leaving small pool over-crowded (about 600 kids and teens on ship) They tried to get all under-12s in kids factory and teens to stay in x-club to keep them out of the way of their preferred passangers They put a sea marshall permanently in hideaway, where they preferred to gather, and made them whisper The disco was in sky lounge and usually started at 11.45pm each evening, all under-18s were foreably ejected at midnight, even those sitting with parents A kid about 11 had a wanted photo of him placed around ship because he accidentally hit a girl with a water volleyball, he was escorted by 2 sea marshalls to his parents A lady photographed teens in hideaway and when was asked to delete photo, dragged one teen to guest relations, who were not interested when the teen said that was assault There were approx 500 extra guests on board than usual, this was very apparent in cafe and restaurant, as service was strained The entertainment was very poor and lack-lustre Sue, the cruise director, had no idea about entertaining families If you are thinking of travelling on silhouette in aug 2020, I would consider it very carefully, because the passengers travelling without family do not want their holiday compromised and the ship's officers pander to their every need, to the detriment of families Read Less
Sail Date July 2019
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to ... Read More
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to the bar staff who need a serious lesson in customer service. The bar service, particularly in the Sky Lounge was appalling, rarely a smile or any eye contact at all....perhaps it was being reserved for Premium package customers...! Entertainment poor by comparison with previous cruises. Theatre group had a couple of decent shows but the ‘Cabaret’ acts were poor....particularly when you consider the cost of this cruise. There was a reasonable Phil Collins tribute (although why he felt the need to keep doing the splits was somewhat bewildering) and a comedian, Jon Courtenay, was the highlight. The rest was forgettable. The last comedian had taken 36 hours to get to the boat....and spent the first 20 minutes of his act telling us all about it...he needn’t have bothered....he died on his backside. Dining was good...but let down again by lack of drinks waiters in Sea View....and just lack of availability in main dining room, particularly for ‘anytime’ diners. Big shout must go to John, our Cabin attendant, who was outstanding and also Tessa, a waitress in the main Theatre. Both could teach the bar staff a thing or two about customer service. It actually seemed that the staff in the lower paid positions actually offered the best service.....maybe when they get to Bar Staff they are encouraged to turn their smile off...! The stop offs were mostly good; we made our own arrangements for each one because of the extortionate prices of the onboard excursions. Shame they only had one ‘pool party’ which was in Barcelona because we stayed on till later. The sonly rice would have to improve considerably if I were to consider Celebrity again, particularly in view of the prices of the 2020 cruises....particularly on the new boats. Read Less
Sail Date July 2019
My husband and I decided to cruise on the Celebrity Equinox because it had great reviews and was named one of the top cruise ships. We cruised 7 days out of Fort Lauderdale. The ship is huge and beautiful. The main dining room was ... Read More
My husband and I decided to cruise on the Celebrity Equinox because it had great reviews and was named one of the top cruise ships. We cruised 7 days out of Fort Lauderdale. The ship is huge and beautiful. The main dining room was elegent and perfect. The staff and crew on the ship was friendly and helpful. we had 1st class service through the duration of our trip. However, the activities offered on board is vey limited. Each day we would get an agenda with the days activities delivered to our cabin and was disappointed in what was offered. Most activities were not included and had an additional charge. Most of what was offered was just a ploy to get you to spend more money. There was a "Jewelry Making Class" that I attended. The agenda stated that guests would learn the craft of jewelry making and then take those skills to create their own unique piece of jewelry. We showed up for the class and was brought to a display case with pandora-type charms and bracelets. The "jewelry Making Class" was to pick out a charm and put it on a bracelet, this was their idea of making jewelry. Of course the price of the charm and bracelet were an additional charge. The ship had art and jewelry auctions that were absolutely ridiculous. All pieces had an outrageous reserve price. There is good information about Park West art auctions on the internet and I would highly advise anyone taking a cruise to read the stories and reviews. My husband and I felt like the entire cruise we were pressured into buying something "extra." We were also bombarded daily with crew members trying to sell us drink or dining packages. We were basically harrassed at dinner daily with by waiter trying to sell us bottles of wine. I overheard a group of kids complaining about the lack of activities and how unhappy they were. I totally agree with them, this cruise is not for kids. My overall opinion of Celebrity is not very positive. We were rather disappointed in our cruise and will try a different cruise line next year. Read Less
Sail Date July 2019
Wife and I decided to book cruise since the Hard Rock vacation didn’t turnout very good last year at Punta Cana with her getting bad sick. As title says this was our 1st so nothing to compare to other than resorts we stayed at. ... Read More
Wife and I decided to book cruise since the Hard Rock vacation didn’t turnout very good last year at Punta Cana with her getting bad sick. As title says this was our 1st so nothing to compare to other than resorts we stayed at. Overall it was a very good vacation. Our room attendant was top notch along with our waiters in the dining room we ate dinner at. I’ll just give review step be step as I remember it. Flew from MSY to FLL where Celebrity people where waiting on us to bus us to ship. All went well except bus driver was annoying about getting tips for loading luggage. Luggage went straight from bus to rooms which was nice except again the guys moving them seem like something bad could happen to them if they didn’t get tipped. Once on the ship I thought the breakfast, lunch and dinner were pretty good to be serving that many people. We even loved the hamburgers and hotdogs served by the pool and ate lunch there several times. We bought the drink package which we didn’t drink as much as I figured we would. Think we got to drunk the first couple days and calmed way down after that. We never tried any of the restaurants that cost extra but I heard some people saying they were better than what the normal dining was but we were fine with it. The majority of the crew were very hard workers and were very professional compared to resorts we stayed in before. I thought the pools would be bigger but most people rather laying around them which the ship had lots of chairs in the sun and under shade roofs which was very nice. Only complaint was the bed/chairs around the pool are packed so tight it hard getting in and out of them. The crew in this area done a very good job but there were two taller blacks guys working the upper pool deck bar being aggressive for tips. We tipped around $150 to the staff but when people act this way they get nothing from us. Now that I think about it they were the only staff members we didn’t like so that’s pretty good for that many people. We went to several shows that were very good especially compared to some of the resort shows we been to but maybe not what you would see at a nice Casino we have on the Mississippi coast but these were free without being a big gambler. We upgraded to a room with balcony and it was nice to be able to sit outside. Room was bigger than I expected and in very good shape with a nice bathroom. We have a smaller cruise scheduled with friends in February that we will have an interior room so will know more then if it was worth it. I booked straight from Celebrity and the only thing I was misled about was the dress code. I understood her as there would be a couple dinners that people dressed up for and the rest were nice casual clothes so we were thinking nice shorts and golf shirt or something. After being there I find out they don’t want you sitting at the bars in shorts except if your outside by the pool. I guess everyone already new this but we didn’t so we packed completely wrong. I am fine if that is what is expected but the people booking these need to let us first timers know. We didn’t do any of the excursions because most are not worth the money we have done in the past so elected to just visit the areas on our own. First stop was Key West which is really nice and we rented a motor scooter and had a good time on it exploring the island. I rented it for the whole day and should have just done four hours because in the afternoon it’s packed and hot in the traffic. Next stop was Costa Maya which if you not going on excursions to see the ruins or something I would hang out at the pool. The people at the shops will aggravate you continually to buy something in their shop. They will give you something free and want to see your sea pass. They must be able to charge against it some how and it’s tied to your credit card. I would keep sea pass in your pocket when your not on the ship. Cruise lines should warn about this if they can charge you like that. I may be wrong but why do they insist at seeing it. Next stop was Cozumel which was nice you take a taxi to town for $8 for two people. Lots of shops selling the normal tourist stuff but we finally had enough of them trying to pull you in their shops so we went back to the ship pretty early. Some people said it depends on where you go but we had no idea and just got out where taxi stopped. One couple was saying it’s fun to rent car and drive around island but the way they drive I would be afraid of being in an accident in Mexico. Next stop was Costa Maya which was best place of all. People in the shops didn’t pressure you and they had public beach to hang out on with the best water you could imagine. The stops in Mexico you had to pay for the excursion to beach unless you knew how to get to public beach which it wasn’t advertised on the ship. Also Mexico had a lot of sea grass washing in but the water is beautiful. Next back to Fort Lauderdale and the only issue we had was they got us off ship early then we had to wait till our number came up to get luggage were there were no bathrooms. I suggest carrying your on luggage off so you get off first. We were not told we could do this but many people did. We paid for transportation from airport to ship and back at the end of cruise and the only thing we had trouble with is the bus was not marked on which one we were supposed to be on so had to walk around asking different drivers. But overall we had a very good vacation and would book with Celebrity again. This review is all over the place but I’m sitting in airport waiting on flight and figured I should try and help someone out that never cruised before. Read Less
Sail Date July 2019
After reading reviews of all the lines serving Alaska, I chose Celebrity because I thought it would offer great service and dining, along with enough activities to keep my 10 year old grandson engaged. I also did not want a megaship ... Read More
After reading reviews of all the lines serving Alaska, I chose Celebrity because I thought it would offer great service and dining, along with enough activities to keep my 10 year old grandson engaged. I also did not want a megaship offering too many on-board activities as I wanted him to be interested in the excursions of the port cities and not want to stay on board. I also wanted to fly in/out of Seattle and wanted four ports. Embarkation and disembarkation were both smooth. Crew members were helpful. We booked Concierge class. It would have been helpful to receive a list of perks. We did not have robes or binoculars in the room when we arrived although our wonderful steward brought them to us when asked. We also had a welcome lunch on embarkation, a concierge dedicated to just this class and a couple of special events we were invited to. When we booked, our fare was not much different than a regular balcony room but I'm not sure how much this class was actually worth. My grandson enjoyed the Fun Factory. There were many children on board as this was summer and Alaska. He particularly liked being able to check in and out on his own. He made friends to pal around with and there were many activities that engaged the tweeners. The entertainment was great. We went to both musicals as well as the magician and comedian. The only one lacking was the impressionist. We also attended talks by the naturalist and historian that were quite interesting. We also enjoyed the live music which was in many locations on the ship. As for activities, we participated in many of the nightly games. My husband loved the gym and yoga classes. I did daily line dancing and meditation. We also took a swing dance class. We did excursions in all ports. The Skagway mushers' camp was a real highlight. We also enjoyed the White Pass train, the Wildlife Safari and Beach Bonfire, and the Lumberjack Show. We were a bit disappointed with the Mendenhall Glacier and Salmon Bake as you only see the glacier at a distance. In retrospect I wish we had explored Victoria on our own. The O Canada bus tour wasn't that great and was pricey for what it was. All these tours were booked on the website or on the ship. Note that the prices increase the closer to embarkation date. We did the Mt. Roberts Tram on our own. We usually had room service breakfast as the buffet gets quite crowded. We ate at both the buffet and main dining room for dinners, preferring the main dining room. Both venues offered a lot of choices. We had one meal in the Tuscan Grille that was excellent. My grandson loved the trip and did not want to come home. We all wished we had more days. I am already planning another trip. Interesting note--Capt. Tasos announced on our last day that it was his last day on the Solstice and that he would be moving to the Equinox. He is a captain who gets involved with the passengers, playing sports and games, and making the rounds. He has a great sense of humor and added to the enjoyment of this cruise. If this cruise is representative of Celebrity I cannot recommend it enough! Read Less
Sail Date July 2019
After reading a fair few negative reviews I was rather worried about our trip. I had no need to be! The ship was beautiful, all areas were spotlessley clean and regularly kept that way. It had been reported that some public areas were in ... Read More
After reading a fair few negative reviews I was rather worried about our trip. I had no need to be! The ship was beautiful, all areas were spotlessley clean and regularly kept that way. It had been reported that some public areas were in need of repair and showed wear and tear, we didn't see any area that wasn't wonderfully tended too. Our cabin, 6000 was surprisingly spacious and kept cleaned by our stateroom attendant Henry who was fantastic. The food was excellent in all restaurants. The bars were lovely and relaxing and the shows in the theatre of Broadway standard. Our 11 year old son was happy to spend time with his pals on the sports deck playing football and basketball. The itinary was great and we saw some lovely places. The crew treat you like royalty and all in all we had a wonderful time. I would not hesitate sailing with Celebrity again. The outdoor cinema on the rooftop terrace was a fabulous treat. Lots of lovely memories made. Read Less
Sail Date July 2019
I chose this for the Bermuda cruise. Getting on the ship was easy. Luggage survived and was delivered on time. Upon first inspection everything seemed fine. We opened the mini bar and noticed that $110.00 worth of items missing and a half ... Read More
I chose this for the Bermuda cruise. Getting on the ship was easy. Luggage survived and was delivered on time. Upon first inspection everything seemed fine. We opened the mini bar and noticed that $110.00 worth of items missing and a half eaten piece of cake was in it. We contacted the cabin steward and he didn't seem to concerned. Placed a call to guest services and they sent two managers up. We asked for the mini bar to be emptied since we don't consume alcohol. They next morning the cabin steward confronted us about it stating he knew about the missing items. That was unnecessary! We purchased the premium non alcoholic Drink package. Getting more then one water that was cold was almost impossible. What smelled like raw sewage lingered around the ship during the 7 days. Keep a very close eye on charges. My husbands credit card had tips in it from the martini bar. We never went to the martini bar. All gratuities included with the package we purchased. We don't mind tipping. My husband has to use a mobility scooter and the entrance ways to a lot of the doors did not have little ramps. This caused the scooter to get stuck. We got concerned because the scooter starting making a loud clicking noise from the left rear wheel. Getting on and off the ship in Bermuda was a breeze. The food in the aft was buffet style and sub par. Select dining was okay except we had to sit 2 feet away from the couple next to us. We requested private dining. Didn't happen. On board entertainment was okay. The cruise director was very pleasant.The activities director was outstanding. They did a little update via the TV in the room everyday. Stateroom had plenty of space for our severe over packing. We booked a excursion prior to the trip. Checked the current info and charges on the TV and noticed that both of us had extra $54.00 dollars in credit. So we went to cruise services desk and asked why? They cancelled our excursion. Instead of putting the full amount back on my husband's credit card they split it down the middle. Upset about that . Proceeded back to the room and we had a voicemail stating it was cancelled. Kind of stung a bit since we already found out about it 45 minutes prior. This was our first cruise and a learning experience. It didn't help that a new building was being erected straight below our balcony in Bermuda. Do not rent the little electric orange cars next to clock tower mall. Disaster!!!!! Was not maintained or fully charged. Broke down. This happened to another couple late at night. One thing I need to add. Look at the phone in the state room before using it. Ours had something hard stuck all over the mouth piece. Nasty Read Less
Sail Date July 2019
Our kids booked us on this cruise, along with ours son, two daughters and their spouses. There were also 6 grandchildren. Though the whole cruise was wonderful the dining experience in the Cosmopolitan on the 5th deck was what we looked ... Read More
Our kids booked us on this cruise, along with ours son, two daughters and their spouses. There were also 6 grandchildren. Though the whole cruise was wonderful the dining experience in the Cosmopolitan on the 5th deck was what we looked forward to. The person in charge of our table was Ansa and she made the whole dining experience delightful. She remembered all of our names, paid special attention to the two youngest children and was a delight to be around. Everyone who worked with her were absolutely beyond enjoyable. The food was excellent and the choice was varied and plentiful. I loved the fact that the plates were not stuffed but were a good amount for a meal. The variation was fun and there was always something for everyone. Loved the views from the windows and the service was great. Embarkation and disembarkation was very easy, especially for someone in a wheelchair. Our cabin was hugh and I loved Charlie, our cabin attendant. He was very quick to straighten our room and we hardly ever saw him. But he did an excellent job. Port of call was wonderful and loved the shore excursions. Glass bottom boat trip was great. The only drawback to me was the way the cafe or buffet was set up. You had to do a lot of walking to get the food that you liked for lunch or breakfast. Just wish it had not been spread out so much but the food was great. Read Less
Sail Date July 2019
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic ... Read More
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic and the difference in the quality of our experience between the two cruises was quite marked. We have been loyal Celebrity customers for well over ten years having cruised with the cruise line on twelve previous occasions with a further three with the broader RCI Group. We have noted a quiet but steady decline in the quality of the Celebrity product over the past couple cruises. This decline in standards on virtually all measures is now quite stark and, overall, we were very disappointed in the cruise experience on a number of levels. The bad experience started with the very poor handling of a passport/visa issue (not of our making) at check-in. The passport control officials were in our view, officious and uncommunicative, and it took over one and a half hours to sort the problem out. We are still not aware precisely what the issue was but the whole process was frustrating and distressing and got the whole cruise experience off to a bad start. The bad vibes we were getting about the ship were compounded by a massive misunderstanding about a Captains Club loyalty on-board credit that Celebrity disputed had been offered despite us producing documentary evidence downloaded from the Celebrity website, that the loyalty credit had indeed been applied. In an almost two hour wrangle at the front office desk , where we were even virtually accused of fabricating the document and the Guest Relations official with whom we dealt made it perfectly clear that the onus was on us to prove the on-board credit was genuine. He kept on insinuating that the credit was something that our travel agent must have offered and could not grasp the simple fact that it was a Celebrity Captains Club loyalty credit that was in dispute. The whole process was distressing and embarrassing and necessitated us having to contact our travel agent back in South Africa who in turn had to contact Celebrity head office in Miami to confirm the loyalty credit was a Celebrity benefit that should have been automatically applied without question. Despite our agent being assured by Miami that the credit was indeed genuine and should have been automatically applied to our account, and that they would confirm this fact directly with the ship, it took a further two days for the matter to be satisfactorily put to bed and this, only after the intercession of the Concierge Class Concierge who personally undertook to see the matter to a satisfactory resolution. All in all an unnecessarily unpleasant experience for which we receive absolutely no apology from Guest Relations for the poor manner in which this matter had been dealt. We had cruised on the Infinity on two previous occasions. Signs of wear and tear are evident everywhere confirming the need for the vessel to undergo a major refurbishment which we understand is scheduled within a year or so. This cannot come too soon. Furnishings and fittings are in a bad state of repair in many areas, notably the buffet restaurant. Pool towels were threadbare and often torn while pool loungers were out of shape, smelly, stained and had clearly seen better days. Celebrity have probably decided not to spend any more on the Infinity until it undergoes its refurbishment. If this is the case it is a policy that should be reconsidered because frankly, the standard of the pool furnishings in particular, are disgusting and certainly not what one should or could expect from a five star cruise liner. On the positive side, the ship’s hard working cleaning and maintenance staff do an admirable job in trying to keep this ageing vessel in reasonable shape. Decline in standards in many other areas were also evident. As examples, the quality of amenities in Concierge Class staterooms is now notably inferior. Food quality in the buffet restaurant was probably the worst we have yet experienced on any cruise we have taken. Variety and standard of beverages included in the Classic package has clearly been reduced in an obvious attempt to persuade passengers to upgrade to the Premium package. Not all was negative though. We were privileged to sail the beautiful Adriatic Coast visiting some quaint, interesting ports along the way. We found the food quality and presentation in the main dining room to be generally of very good standard. Celebrity’s crème brulees still rank with the best! We actually had a meal at the speciality Tuscan Grille and frankly, thought the standard of fare in the main dining room was better. We also dined twice at the speciality Sushi on 5 dining venue and thoroughly enjoyed our meal on both occasions. Entertainment, as we usually find on cruise ships, was a bit iffy. The main production shows were some of the best we have yet experienced and these shows were supplemented by performances from a top class card magician and a classically trained operatic quartet who had reached the finals of Britain’s Got Talent. Really good. On the other hand, some of the other musical entertainers performing around the ship were of no more than basic cruise ship standard. We cannot conclude this somewhat negative review without a “shout out” to the hard working staff and crew who at all times provided friendly, efficient and attentive service and, even at trying times, almost invariably with a smile. Even when one is having a bad day, the friendly smiles and greeting we received form the Celebrity team, helped make the bad day or bad experience just that little bit less of an issue! We have been loyal Celebrity aficionados for many years having attained Elite Plus status a number of years back so our commitment to the Celebrity brand cannot be questioned. However, our less than happy experiences on this cruise, coupled with our perceptions of a steady decline in the standard of the Celebrity product offering, are making us seriously question whether we will ever cruise with Celebrity again. For the first time in many years we have not booked another Celebrity cruise while we were on board. However, we have already booked cruises on Costa (an Indian Ocean destination specific cruise of which our expectations are not too high save for the bucket list destinations we will be visiting), and a Viking cruise from Bergen to Barcelona. It will be informative to see how these two highly diverse product offerings compare to what has been our preferred brand for so many years. Read Less
Sail Date July 2019
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely ... Read More
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely old, but it's very clean and well-maintained. And I can't even begin to tell you how incredibly the staff was. We've previously sailed with Princess (just okay) and NCL (horrible experience). My husband and I agreed that we'll look at Celebrity first, for all future cruises. We booked a Concierge Class stateroom, and never regretted it. Our embarkation time was 11:30. We arrive about 5 minutes early, and were on the ship with a glass of champagne in hand before 11:45. I still can't believe how smooth the check-in process was. We spent the next couple hours enjoying the pool bar while waiting for access to our rooms. The stateroom was outdated, but very clean. Our Concierge, Jonathan, was fantastic. He provided guidance with a couple ports, and was able to quickly re-schedule our disembarkation time to accommodate the transfer we booked outside the cruise line. The food in the main dining room was overall amazing (we each had only one meal that was not so great). The service team (waiter, assistant waiter, and sommelier) were very friendly and attentive. The buffet was always clean, and the food was much better than expected. We took part in a Wine and Food pairing, and the host, Fernando, was absolutely hilarious! I only have two complaints: 1.) The first couple days onboard, the staff really pushes dinning and beverage packages, to the point of annoyance. We had the Classic beverage package, which we found to be sufficient. I was on an Aperol Spritz-kick during this cruise, and each one only cost an additional $1.20. Upgrading to the Premium package would have cost another $10 each day, and I certainly wasn't drinking enough for it to be worth it. There are only three specialty restaurants, none of which interested us. 2.) Most of the onboard activities focus heavily on spending money. Jewel shows for discounted items, watch seminars sponsored by Tag, massage demonstrations in the spa, and (of course) art auctions. We've always enjoyed the game shows and trivia activities on previous cruises, but these all took place in a small/enclosed lounge or bar area. On other cruises (newer ships) this has taken place in the open atrium area, which the Infinity lacks. Quick recap of our ports: ---Venice: Embarked Day 1, and stayed in port overnight. We did the Celebrity Doge's Palace, Gondola Ride & Glass Showroom Demo on Day 2. Skip it. The Doge's Palace tour was definitely worth it, but it would be better booked through an outside tour company. The gondola ride and glass showroom were incredibly touristy and uninteresting. ---Split: We booked a walking tour of Diolcetian's Palace through GetYourGuide. It was about a 20 minute walk from the ship to downtown Split, which was very easy. We spent the rest of the day having lunch and walking around the town/Riva. ---Kotor: We booked a speedboat ride to Our Lady of the Rocks and Perast, through Viator. There were 3 other ships in port that same day, and it was insanely packed. We were fairly far out in the Bay, which made for a 20 minute tender ride. I would definitely recommend getting up early to sit outside on the deck or balcony, and enjoy the beautiful views as the ship pulls into the Bay of Kotor. ---Corfu: We booked a beach transfer across the island, through GetYourGuide. It was half the price of the ship's beach transfer, and took us to the exact same resort. ---Naples: If you want to do Pompeii or the Almafi Coast, book this through the cruise ship. We booked Celebrity's 10-hour Capri, Sorrento, Pompeii excursion, and were glad we did it. We were first off the ship and last ones back on. But since it was booked through the cruise line, we didn't need to worry about missing the boat. ---Rome: We booked a hotel transfer through GetYourGuide. It was about $100 for two of us, but worth it. The Celebrity transfer options were only to city-center, and were packed full of people. It was worth the extra money to be taken directly to our hotel. Our tag number was able to get off the ship 15 minutes earlier than scheduled, and the disembarkation process took all of 5 minutes. Our bags were ready for us in the terminal as soon as we got off the ship. Summary: The ship is old, but clean and well maintained. The staff is amazing. The food is delicious. The itinerary was perfect. We recommend this cruise line/ship, and we'd do it all over again! Read Less
Sail Date July 2019
The Equinox was a beautiful ship. Our stateroom was clean and our Steward, Fatkur, kept it clean and well supplied with everything we needed. All we needed to do was ask for anything we did need. The food in the main dining room, where we ... Read More
The Equinox was a beautiful ship. Our stateroom was clean and our Steward, Fatkur, kept it clean and well supplied with everything we needed. All we needed to do was ask for anything we did need. The food in the main dining room, where we ate each night was some of the best we have had. The servers were professional and described what each choice contained or how it was prepared. They could not do enough for us. Our waiter, Michel and assistant, Miguel A. were funny, friendly and knowledgeable. The sommelier, Gesha and the drink waitress Shamora were right there with our wine and drinks. The entertainment was also very good. There were comedians and dancers and an orchestra. We enjoyed it all. We also spent time in the casino. We did a “on and off “bus tour in Key West. Our bus driver was very entertaining. We did a beach day in Cozumel which we thoroughly enjoyed despite the heat. Embarking and disembarking from the ship was so easy. Our entire trip was so relaxing and easily navigated. We would do it again in a minute! Read Less
Sail Date July 2019
The celebrity edge is definitely a different cruise ship so if you decide to go on this please go with an open mind! There are many wonderful things about this ship as a state rooms are beautifully laid out with ample storage, wonderful ... Read More
The celebrity edge is definitely a different cruise ship so if you decide to go on this please go with an open mind! There are many wonderful things about this ship as a state rooms are beautifully laid out with ample storage, wonderful beds and modern streamlined design. The food in every venue was well prepared and delicious! If you have never experienced a silent disco I encourage you to try it! It was brand new to us, we are in our 60s, but we absolutely loved it! It was a total blast! My honey doesn’t really like to dance all that much, but he thoroughly enjoyed dancing for several hours each time! Please be aware that if you have anything that requires guest relations, the lines were always quite long. This is where we had our most disappointing experiences as we had a couple of issues and we found that the staff were very polite, however none of them were empowered to make decisions and were completely ineffective. When having to talk to supervisory staff, we found at the top of the food chain the gentleman was incredibly rude to not only us but we heard him being impolite too many other guests with issues. He simply did not care whether his guests were happy or not! That’s what I found the most disappointing as we have sailed on Viking in the past and found that everyone on those ships wants the customer to be happy! Also on the edge as I’m sure most Celebrity ships there is the constant up selling of everything from a drink package, to a massage, to $300 bath salts! It gets annoying in my opinion! Read Less
Sail Date July 2019
We enjoyed our 7 day Alaska cruise on the Eclipse. The Eclipse ship was comfortable, spacious , and clean. Everyone was so friendly and the service was wonderful. Our stateroom 8257 was very comfortable & clean, we had a great view ... Read More
We enjoyed our 7 day Alaska cruise on the Eclipse. The Eclipse ship was comfortable, spacious , and clean. Everyone was so friendly and the service was wonderful. Our stateroom 8257 was very comfortable & clean, we had a great view from our Balcony. Our housekeeper "Melvin" was so very cheerful and helpful. Melvin took care of all our needs every day, ie extra towels as many time that we needed them , he placed ice in the ice bucket every evening for me at 9 pm, brought personal items for our person care when needed, . Melvin always greeted us every day when he saw us with a warm & cheerful good morning (day) & have a wonderful time I hope Celebrity realizes they have a winner they have n Melvin I have some severe food allergies & was very concerned about the preparation of the food during my cruise. I am very allergic to MSG, raw Ginger, raw Garlic, spices like curry, turmeric, cumin so had to avoid them especially Indian & Asian dishes. Therefore, on the first day of the cruise I spoke to the Maitre d" in the the main dinning room and explained my concerns. He was really understanding and made special arrangements for me, he spoke personally with the chef about my dietary needs. Then he arranged for me to see the next days menu so I could select what I would like to eat and then checked with the chef to confirm that the meal was safe. By doing this I was able to relax and enjoy my dinner every evening without having to make it an issue. I would like to say thank you to our amazing and charming waiter, Vincent and the assistant Viviano. They took special attention to all our needs and made every evening very special. I extent my special thank you to the Maitre d, and the Chef for taking very good care of me. We ate at two of the Specialty Dinning Restaurants and enjoyed the meal, and attentive service. We selected the Tuscan Grille for a romantic Italian dinner & exceptional service (2 times) also the Qsine La Petite Chef because of the unique dinning experience show & gourmet dining (2 times) We enjoyed the 4 shore excursions that we took. Alaska is a beautiful place and make sure you go ashore or take am excursion to experience the place.The excursions are expensive but worth it, It was difficult so select which ones to take. My favorite was the Hubbard Glacier Inside Passage Cruise. Make sure you dress warmly for Alaska as it was very cold during the Alaska cruise. I, actually had to purchase a warm fleecy hoodie at one of the stores on the cruise to wear to keep warm . The entertainment shows in the Theater were amazing. The director of entertainment Lauren was very profession, funny and delightful to speak to when she was on board the cruise. I would recommend this cruise to my friends and family if they show any interest in going on an Alaska in the near future. In closing I wish to say thank you to all the staff/crew that made this cruise a wonderful memory. Read Less
Sail Date July 2019
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