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3 Helpful Votes
Sail Date: July 2019
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get ... Read More
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get it for over-12s only, leaving small pool over-crowded (about 600 kids and teens on ship) They tried to get all under-12s in kids factory and teens to stay in x-club to keep them out of the way of their preferred passangers They put a sea marshall permanently in hideaway, where they preferred to gather, and made them whisper The disco was in sky lounge and usually started at 11.45pm each evening, all under-18s were foreably ejected at midnight, even those sitting with parents A kid about 11 had a wanted photo of him placed around ship because he accidentally hit a girl with a water volleyball, he was escorted by 2 sea marshalls to his parents A lady photographed teens in hideaway and when was asked to delete photo, dragged one teen to guest relations, who were not interested when the teen said that was assault There were approx 500 extra guests on board than usual, this was very apparent in cafe and restaurant, as service was strained The entertainment was very poor and lack-lustre Sue, the cruise director, had no idea about entertaining families If you are thinking of travelling on silhouette in aug 2020, I would consider it very carefully, because the passengers travelling without family do not want their holiday compromised and the ship's officers pander to their every need, to the detriment of families Read Less
3 Helpful Votes
Sail Date: July 2019
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to ... Read More
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to the bar staff who need a serious lesson in customer service. The bar service, particularly in the Sky Lounge was appalling, rarely a smile or any eye contact at all....perhaps it was being reserved for Premium package customers...! Entertainment poor by comparison with previous cruises. Theatre group had a couple of decent shows but the ‘Cabaret’ acts were poor....particularly when you consider the cost of this cruise. There was a reasonable Phil Collins tribute (although why he felt the need to keep doing the splits was somewhat bewildering) and a comedian, Jon Courtenay, was the highlight. The rest was forgettable. The last comedian had taken 36 hours to get to the boat....and spent the first 20 minutes of his act telling us all about it...he needn’t have bothered....he died on his backside. Dining was good...but let down again by lack of drinks waiters in Sea View....and just lack of availability in main dining room, particularly for ‘anytime’ diners. Big shout must go to John, our Cabin attendant, who was outstanding and also Tessa, a waitress in the main Theatre. Both could teach the bar staff a thing or two about customer service. It actually seemed that the staff in the lower paid positions actually offered the best service.....maybe when they get to Bar Staff they are encouraged to turn their smile off...! The stop offs were mostly good; we made our own arrangements for each one because of the extortionate prices of the onboard excursions. Shame they only had one ‘pool party’ which was in Barcelona because we stayed on till later. The sonly rice would have to improve considerably if I were to consider Celebrity again, particularly in view of the prices of the 2020 cruises....particularly on the new boats. Read Less
3 Helpful Votes
Sail Date: July 2019
My husband and I decided to cruise on the Celebrity Equinox because it had great reviews and was named one of the top cruise ships. We cruised 7 days out of Fort Lauderdale. The ship is huge and beautiful. The main dining room was ... Read More
My husband and I decided to cruise on the Celebrity Equinox because it had great reviews and was named one of the top cruise ships. We cruised 7 days out of Fort Lauderdale. The ship is huge and beautiful. The main dining room was elegent and perfect. The staff and crew on the ship was friendly and helpful. we had 1st class service through the duration of our trip. However, the activities offered on board is vey limited. Each day we would get an agenda with the days activities delivered to our cabin and was disappointed in what was offered. Most activities were not included and had an additional charge. Most of what was offered was just a ploy to get you to spend more money. There was a "Jewelry Making Class" that I attended. The agenda stated that guests would learn the craft of jewelry making and then take those skills to create their own unique piece of jewelry. We showed up for the class and was brought to a display case with pandora-type charms and bracelets. The "jewelry Making Class" was to pick out a charm and put it on a bracelet, this was their idea of making jewelry. Of course the price of the charm and bracelet were an additional charge. The ship had art and jewelry auctions that were absolutely ridiculous. All pieces had an outrageous reserve price. There is good information about Park West art auctions on the internet and I would highly advise anyone taking a cruise to read the stories and reviews. My husband and I felt like the entire cruise we were pressured into buying something "extra." We were also bombarded daily with crew members trying to sell us drink or dining packages. We were basically harrassed at dinner daily with by waiter trying to sell us bottles of wine. I overheard a group of kids complaining about the lack of activities and how unhappy they were. I totally agree with them, this cruise is not for kids. My overall opinion of Celebrity is not very positive. We were rather disappointed in our cruise and will try a different cruise line next year. Read Less
1 Helpful Vote
Sail Date: July 2019
Wife and I decided to book cruise since the Hard Rock vacation didn’t turnout very good last year at Punta Cana with her getting bad sick. As title says this was our 1st so nothing to compare to other than resorts we stayed at. ... Read More
Wife and I decided to book cruise since the Hard Rock vacation didn’t turnout very good last year at Punta Cana with her getting bad sick. As title says this was our 1st so nothing to compare to other than resorts we stayed at. Overall it was a very good vacation. Our room attendant was top notch along with our waiters in the dining room we ate dinner at. I’ll just give review step be step as I remember it. Flew from MSY to FLL where Celebrity people where waiting on us to bus us to ship. All went well except bus driver was annoying about getting tips for loading luggage. Luggage went straight from bus to rooms which was nice except again the guys moving them seem like something bad could happen to them if they didn’t get tipped. Once on the ship I thought the breakfast, lunch and dinner were pretty good to be serving that many people. We even loved the hamburgers and hotdogs served by the pool and ate lunch there several times. We bought the drink package which we didn’t drink as much as I figured we would. Think we got to drunk the first couple days and calmed way down after that. We never tried any of the restaurants that cost extra but I heard some people saying they were better than what the normal dining was but we were fine with it. The majority of the crew were very hard workers and were very professional compared to resorts we stayed in before. I thought the pools would be bigger but most people rather laying around them which the ship had lots of chairs in the sun and under shade roofs which was very nice. Only complaint was the bed/chairs around the pool are packed so tight it hard getting in and out of them. The crew in this area done a very good job but there were two taller blacks guys working the upper pool deck bar being aggressive for tips. We tipped around $150 to the staff but when people act this way they get nothing from us. Now that I think about it they were the only staff members we didn’t like so that’s pretty good for that many people. We went to several shows that were very good especially compared to some of the resort shows we been to but maybe not what you would see at a nice Casino we have on the Mississippi coast but these were free without being a big gambler. We upgraded to a room with balcony and it was nice to be able to sit outside. Room was bigger than I expected and in very good shape with a nice bathroom. We have a smaller cruise scheduled with friends in February that we will have an interior room so will know more then if it was worth it. I booked straight from Celebrity and the only thing I was misled about was the dress code. I understood her as there would be a couple dinners that people dressed up for and the rest were nice casual clothes so we were thinking nice shorts and golf shirt or something. After being there I find out they don’t want you sitting at the bars in shorts except if your outside by the pool. I guess everyone already new this but we didn’t so we packed completely wrong. I am fine if that is what is expected but the people booking these need to let us first timers know. We didn’t do any of the excursions because most are not worth the money we have done in the past so elected to just visit the areas on our own. First stop was Key West which is really nice and we rented a motor scooter and had a good time on it exploring the island. I rented it for the whole day and should have just done four hours because in the afternoon it’s packed and hot in the traffic. Next stop was Costa Maya which if you not going on excursions to see the ruins or something I would hang out at the pool. The people at the shops will aggravate you continually to buy something in their shop. They will give you something free and want to see your sea pass. They must be able to charge against it some how and it’s tied to your credit card. I would keep sea pass in your pocket when your not on the ship. Cruise lines should warn about this if they can charge you like that. I may be wrong but why do they insist at seeing it. Next stop was Cozumel which was nice you take a taxi to town for $8 for two people. Lots of shops selling the normal tourist stuff but we finally had enough of them trying to pull you in their shops so we went back to the ship pretty early. Some people said it depends on where you go but we had no idea and just got out where taxi stopped. One couple was saying it’s fun to rent car and drive around island but the way they drive I would be afraid of being in an accident in Mexico. Next stop was Costa Maya which was best place of all. People in the shops didn’t pressure you and they had public beach to hang out on with the best water you could imagine. The stops in Mexico you had to pay for the excursion to beach unless you knew how to get to public beach which it wasn’t advertised on the ship. Also Mexico had a lot of sea grass washing in but the water is beautiful. Next back to Fort Lauderdale and the only issue we had was they got us off ship early then we had to wait till our number came up to get luggage were there were no bathrooms. I suggest carrying your on luggage off so you get off first. We were not told we could do this but many people did. We paid for transportation from airport to ship and back at the end of cruise and the only thing we had trouble with is the bus was not marked on which one we were supposed to be on so had to walk around asking different drivers. But overall we had a very good vacation and would book with Celebrity again. This review is all over the place but I’m sitting in airport waiting on flight and figured I should try and help someone out that never cruised before. Read Less
2 Helpful Votes
Sail Date: July 2019
After reading reviews of all the lines serving Alaska, I chose Celebrity because I thought it would offer great service and dining, along with enough activities to keep my 10 year old grandson engaged. I also did not want a megaship ... Read More
After reading reviews of all the lines serving Alaska, I chose Celebrity because I thought it would offer great service and dining, along with enough activities to keep my 10 year old grandson engaged. I also did not want a megaship offering too many on-board activities as I wanted him to be interested in the excursions of the port cities and not want to stay on board. I also wanted to fly in/out of Seattle and wanted four ports. Embarkation and disembarkation were both smooth. Crew members were helpful. We booked Concierge class. It would have been helpful to receive a list of perks. We did not have robes or binoculars in the room when we arrived although our wonderful steward brought them to us when asked. We also had a welcome lunch on embarkation, a concierge dedicated to just this class and a couple of special events we were invited to. When we booked, our fare was not much different than a regular balcony room but I'm not sure how much this class was actually worth. My grandson enjoyed the Fun Factory. There were many children on board as this was summer and Alaska. He particularly liked being able to check in and out on his own. He made friends to pal around with and there were many activities that engaged the tweeners. The entertainment was great. We went to both musicals as well as the magician and comedian. The only one lacking was the impressionist. We also attended talks by the naturalist and historian that were quite interesting. We also enjoyed the live music which was in many locations on the ship. As for activities, we participated in many of the nightly games. My husband loved the gym and yoga classes. I did daily line dancing and meditation. We also took a swing dance class. We did excursions in all ports. The Skagway mushers' camp was a real highlight. We also enjoyed the White Pass train, the Wildlife Safari and Beach Bonfire, and the Lumberjack Show. We were a bit disappointed with the Mendenhall Glacier and Salmon Bake as you only see the glacier at a distance. In retrospect I wish we had explored Victoria on our own. The O Canada bus tour wasn't that great and was pricey for what it was. All these tours were booked on the website or on the ship. Note that the prices increase the closer to embarkation date. We did the Mt. Roberts Tram on our own. We usually had room service breakfast as the buffet gets quite crowded. We ate at both the buffet and main dining room for dinners, preferring the main dining room. Both venues offered a lot of choices. We had one meal in the Tuscan Grille that was excellent. My grandson loved the trip and did not want to come home. We all wished we had more days. I am already planning another trip. Interesting note--Capt. Tasos announced on our last day that it was his last day on the Solstice and that he would be moving to the Equinox. He is a captain who gets involved with the passengers, playing sports and games, and making the rounds. He has a great sense of humor and added to the enjoyment of this cruise. If this cruise is representative of Celebrity I cannot recommend it enough! Read Less
1 Helpful Vote
Sail Date: July 2019
After reading a fair few negative reviews I was rather worried about our trip. I had no need to be! The ship was beautiful, all areas were spotlessley clean and regularly kept that way. It had been reported that some public areas were in ... Read More
After reading a fair few negative reviews I was rather worried about our trip. I had no need to be! The ship was beautiful, all areas were spotlessley clean and regularly kept that way. It had been reported that some public areas were in need of repair and showed wear and tear, we didn't see any area that wasn't wonderfully tended too. Our cabin, 6000 was surprisingly spacious and kept cleaned by our stateroom attendant Henry who was fantastic. The food was excellent in all restaurants. The bars were lovely and relaxing and the shows in the theatre of Broadway standard. Our 11 year old son was happy to spend time with his pals on the sports deck playing football and basketball. The itinary was great and we saw some lovely places. The crew treat you like royalty and all in all we had a wonderful time. I would not hesitate sailing with Celebrity again. The outdoor cinema on the rooftop terrace was a fabulous treat. Lots of lovely memories made. Read Less
5 Helpful Votes
Sail Date: July 2019
I chose this for the Bermuda cruise. Getting on the ship was easy. Luggage survived and was delivered on time. Upon first inspection everything seemed fine. We opened the mini bar and noticed that $110.00 worth of items missing and a half ... Read More
I chose this for the Bermuda cruise. Getting on the ship was easy. Luggage survived and was delivered on time. Upon first inspection everything seemed fine. We opened the mini bar and noticed that $110.00 worth of items missing and a half eaten piece of cake was in it. We contacted the cabin steward and he didn't seem to concerned. Placed a call to guest services and they sent two managers up. We asked for the mini bar to be emptied since we don't consume alcohol. They next morning the cabin steward confronted us about it stating he knew about the missing items. That was unnecessary! We purchased the premium non alcoholic Drink package. Getting more then one water that was cold was almost impossible. What smelled like raw sewage lingered around the ship during the 7 days. Keep a very close eye on charges. My husbands credit card had tips in it from the martini bar. We never went to the martini bar. All gratuities included with the package we purchased. We don't mind tipping. My husband has to use a mobility scooter and the entrance ways to a lot of the doors did not have little ramps. This caused the scooter to get stuck. We got concerned because the scooter starting making a loud clicking noise from the left rear wheel. Getting on and off the ship in Bermuda was a breeze. The food in the aft was buffet style and sub par. Select dining was okay except we had to sit 2 feet away from the couple next to us. We requested private dining. Didn't happen. On board entertainment was okay. The cruise director was very pleasant.The activities director was outstanding. They did a little update via the TV in the room everyday. Stateroom had plenty of space for our severe over packing. We booked a excursion prior to the trip. Checked the current info and charges on the TV and noticed that both of us had extra $54.00 dollars in credit. So we went to cruise services desk and asked why? They cancelled our excursion. Instead of putting the full amount back on my husband's credit card they split it down the middle. Upset about that . Proceeded back to the room and we had a voicemail stating it was cancelled. Kind of stung a bit since we already found out about it 45 minutes prior. This was our first cruise and a learning experience. It didn't help that a new building was being erected straight below our balcony in Bermuda. Do not rent the little electric orange cars next to clock tower mall. Disaster!!!!! Was not maintained or fully charged. Broke down. This happened to another couple late at night. One thing I need to add. Look at the phone in the state room before using it. Ours had something hard stuck all over the mouth piece. Nasty Read Less
2 Helpful Votes
Sail Date: July 2019
Our kids booked us on this cruise, along with ours son, two daughters and their spouses. There were also 6 grandchildren. Though the whole cruise was wonderful the dining experience in the Cosmopolitan on the 5th deck was what we looked ... Read More
Our kids booked us on this cruise, along with ours son, two daughters and their spouses. There were also 6 grandchildren. Though the whole cruise was wonderful the dining experience in the Cosmopolitan on the 5th deck was what we looked forward to. The person in charge of our table was Ansa and she made the whole dining experience delightful. She remembered all of our names, paid special attention to the two youngest children and was a delight to be around. Everyone who worked with her were absolutely beyond enjoyable. The food was excellent and the choice was varied and plentiful. I loved the fact that the plates were not stuffed but were a good amount for a meal. The variation was fun and there was always something for everyone. Loved the views from the windows and the service was great. Embarkation and disembarkation was very easy, especially for someone in a wheelchair. Our cabin was hugh and I loved Charlie, our cabin attendant. He was very quick to straighten our room and we hardly ever saw him. But he did an excellent job. Port of call was wonderful and loved the shore excursions. Glass bottom boat trip was great. The only drawback to me was the way the cafe or buffet was set up. You had to do a lot of walking to get the food that you liked for lunch or breakfast. Just wish it had not been spread out so much but the food was great. Read Less
4 Helpful Votes
Sail Date: July 2019
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic ... Read More
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic and the difference in the quality of our experience between the two cruises was quite marked. We have been loyal Celebrity customers for well over ten years having cruised with the cruise line on twelve previous occasions with a further three with the broader RCI Group. We have noted a quiet but steady decline in the quality of the Celebrity product over the past couple cruises. This decline in standards on virtually all measures is now quite stark and, overall, we were very disappointed in the cruise experience on a number of levels. The bad experience started with the very poor handling of a passport/visa issue (not of our making) at check-in. The passport control officials were in our view, officious and uncommunicative, and it took over one and a half hours to sort the problem out. We are still not aware precisely what the issue was but the whole process was frustrating and distressing and got the whole cruise experience off to a bad start. The bad vibes we were getting about the ship were compounded by a massive misunderstanding about a Captains Club loyalty on-board credit that Celebrity disputed had been offered despite us producing documentary evidence downloaded from the Celebrity website, that the loyalty credit had indeed been applied. In an almost two hour wrangle at the front office desk , where we were even virtually accused of fabricating the document and the Guest Relations official with whom we dealt made it perfectly clear that the onus was on us to prove the on-board credit was genuine. He kept on insinuating that the credit was something that our travel agent must have offered and could not grasp the simple fact that it was a Celebrity Captains Club loyalty credit that was in dispute. The whole process was distressing and embarrassing and necessitated us having to contact our travel agent back in South Africa who in turn had to contact Celebrity head office in Miami to confirm the loyalty credit was a Celebrity benefit that should have been automatically applied without question. Despite our agent being assured by Miami that the credit was indeed genuine and should have been automatically applied to our account, and that they would confirm this fact directly with the ship, it took a further two days for the matter to be satisfactorily put to bed and this, only after the intercession of the Concierge Class Concierge who personally undertook to see the matter to a satisfactory resolution. All in all an unnecessarily unpleasant experience for which we receive absolutely no apology from Guest Relations for the poor manner in which this matter had been dealt. We had cruised on the Infinity on two previous occasions. Signs of wear and tear are evident everywhere confirming the need for the vessel to undergo a major refurbishment which we understand is scheduled within a year or so. This cannot come too soon. Furnishings and fittings are in a bad state of repair in many areas, notably the buffet restaurant. Pool towels were threadbare and often torn while pool loungers were out of shape, smelly, stained and had clearly seen better days. Celebrity have probably decided not to spend any more on the Infinity until it undergoes its refurbishment. If this is the case it is a policy that should be reconsidered because frankly, the standard of the pool furnishings in particular, are disgusting and certainly not what one should or could expect from a five star cruise liner. On the positive side, the ship’s hard working cleaning and maintenance staff do an admirable job in trying to keep this ageing vessel in reasonable shape. Decline in standards in many other areas were also evident. As examples, the quality of amenities in Concierge Class staterooms is now notably inferior. Food quality in the buffet restaurant was probably the worst we have yet experienced on any cruise we have taken. Variety and standard of beverages included in the Classic package has clearly been reduced in an obvious attempt to persuade passengers to upgrade to the Premium package. Not all was negative though. We were privileged to sail the beautiful Adriatic Coast visiting some quaint, interesting ports along the way. We found the food quality and presentation in the main dining room to be generally of very good standard. Celebrity’s crème brulees still rank with the best! We actually had a meal at the speciality Tuscan Grille and frankly, thought the standard of fare in the main dining room was better. We also dined twice at the speciality Sushi on 5 dining venue and thoroughly enjoyed our meal on both occasions. Entertainment, as we usually find on cruise ships, was a bit iffy. The main production shows were some of the best we have yet experienced and these shows were supplemented by performances from a top class card magician and a classically trained operatic quartet who had reached the finals of Britain’s Got Talent. Really good. On the other hand, some of the other musical entertainers performing around the ship were of no more than basic cruise ship standard. We cannot conclude this somewhat negative review without a “shout out” to the hard working staff and crew who at all times provided friendly, efficient and attentive service and, even at trying times, almost invariably with a smile. Even when one is having a bad day, the friendly smiles and greeting we received form the Celebrity team, helped make the bad day or bad experience just that little bit less of an issue! We have been loyal Celebrity aficionados for many years having attained Elite Plus status a number of years back so our commitment to the Celebrity brand cannot be questioned. However, our less than happy experiences on this cruise, coupled with our perceptions of a steady decline in the standard of the Celebrity product offering, are making us seriously question whether we will ever cruise with Celebrity again. For the first time in many years we have not booked another Celebrity cruise while we were on board. However, we have already booked cruises on Costa (an Indian Ocean destination specific cruise of which our expectations are not too high save for the bucket list destinations we will be visiting), and a Viking cruise from Bergen to Barcelona. It will be informative to see how these two highly diverse product offerings compare to what has been our preferred brand for so many years. Read Less
3 Helpful Votes
Sail Date: July 2019
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely ... Read More
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely old, but it's very clean and well-maintained. And I can't even begin to tell you how incredibly the staff was. We've previously sailed with Princess (just okay) and NCL (horrible experience). My husband and I agreed that we'll look at Celebrity first, for all future cruises. We booked a Concierge Class stateroom, and never regretted it. Our embarkation time was 11:30. We arrive about 5 minutes early, and were on the ship with a glass of champagne in hand before 11:45. I still can't believe how smooth the check-in process was. We spent the next couple hours enjoying the pool bar while waiting for access to our rooms. The stateroom was outdated, but very clean. Our Concierge, Jonathan, was fantastic. He provided guidance with a couple ports, and was able to quickly re-schedule our disembarkation time to accommodate the transfer we booked outside the cruise line. The food in the main dining room was overall amazing (we each had only one meal that was not so great). The service team (waiter, assistant waiter, and sommelier) were very friendly and attentive. The buffet was always clean, and the food was much better than expected. We took part in a Wine and Food pairing, and the host, Fernando, was absolutely hilarious! I only have two complaints: 1.) The first couple days onboard, the staff really pushes dinning and beverage packages, to the point of annoyance. We had the Classic beverage package, which we found to be sufficient. I was on an Aperol Spritz-kick during this cruise, and each one only cost an additional $1.20. Upgrading to the Premium package would have cost another $10 each day, and I certainly wasn't drinking enough for it to be worth it. There are only three specialty restaurants, none of which interested us. 2.) Most of the onboard activities focus heavily on spending money. Jewel shows for discounted items, watch seminars sponsored by Tag, massage demonstrations in the spa, and (of course) art auctions. We've always enjoyed the game shows and trivia activities on previous cruises, but these all took place in a small/enclosed lounge or bar area. On other cruises (newer ships) this has taken place in the open atrium area, which the Infinity lacks. Quick recap of our ports: ---Venice: Embarked Day 1, and stayed in port overnight. We did the Celebrity Doge's Palace, Gondola Ride & Glass Showroom Demo on Day 2. Skip it. The Doge's Palace tour was definitely worth it, but it would be better booked through an outside tour company. The gondola ride and glass showroom were incredibly touristy and uninteresting. ---Split: We booked a walking tour of Diolcetian's Palace through GetYourGuide. It was about a 20 minute walk from the ship to downtown Split, which was very easy. We spent the rest of the day having lunch and walking around the town/Riva. ---Kotor: We booked a speedboat ride to Our Lady of the Rocks and Perast, through Viator. There were 3 other ships in port that same day, and it was insanely packed. We were fairly far out in the Bay, which made for a 20 minute tender ride. I would definitely recommend getting up early to sit outside on the deck or balcony, and enjoy the beautiful views as the ship pulls into the Bay of Kotor. ---Corfu: We booked a beach transfer across the island, through GetYourGuide. It was half the price of the ship's beach transfer, and took us to the exact same resort. ---Naples: If you want to do Pompeii or the Almafi Coast, book this through the cruise ship. We booked Celebrity's 10-hour Capri, Sorrento, Pompeii excursion, and were glad we did it. We were first off the ship and last ones back on. But since it was booked through the cruise line, we didn't need to worry about missing the boat. ---Rome: We booked a hotel transfer through GetYourGuide. It was about $100 for two of us, but worth it. The Celebrity transfer options were only to city-center, and were packed full of people. It was worth the extra money to be taken directly to our hotel. Our tag number was able to get off the ship 15 minutes earlier than scheduled, and the disembarkation process took all of 5 minutes. Our bags were ready for us in the terminal as soon as we got off the ship. Summary: The ship is old, but clean and well maintained. The staff is amazing. The food is delicious. The itinerary was perfect. We recommend this cruise line/ship, and we'd do it all over again! Read Less
1 Helpful Vote
Sail Date: July 2019
The Equinox was a beautiful ship. Our stateroom was clean and our Steward, Fatkur, kept it clean and well supplied with everything we needed. All we needed to do was ask for anything we did need. The food in the main dining room, where we ... Read More
The Equinox was a beautiful ship. Our stateroom was clean and our Steward, Fatkur, kept it clean and well supplied with everything we needed. All we needed to do was ask for anything we did need. The food in the main dining room, where we ate each night was some of the best we have had. The servers were professional and described what each choice contained or how it was prepared. They could not do enough for us. Our waiter, Michel and assistant, Miguel A. were funny, friendly and knowledgeable. The sommelier, Gesha and the drink waitress Shamora were right there with our wine and drinks. The entertainment was also very good. There were comedians and dancers and an orchestra. We enjoyed it all. We also spent time in the casino. We did a “on and off “bus tour in Key West. Our bus driver was very entertaining. We did a beach day in Cozumel which we thoroughly enjoyed despite the heat. Embarking and disembarking from the ship was so easy. Our entire trip was so relaxing and easily navigated. We would do it again in a minute! Read Less
Sail Date: July 2019
The celebrity edge is definitely a different cruise ship so if you decide to go on this please go with an open mind! There are many wonderful things about this ship as a state rooms are beautifully laid out with ample storage, wonderful ... Read More
The celebrity edge is definitely a different cruise ship so if you decide to go on this please go with an open mind! There are many wonderful things about this ship as a state rooms are beautifully laid out with ample storage, wonderful beds and modern streamlined design. The food in every venue was well prepared and delicious! If you have never experienced a silent disco I encourage you to try it! It was brand new to us, we are in our 60s, but we absolutely loved it! It was a total blast! My honey doesn’t really like to dance all that much, but he thoroughly enjoyed dancing for several hours each time! Please be aware that if you have anything that requires guest relations, the lines were always quite long. This is where we had our most disappointing experiences as we had a couple of issues and we found that the staff were very polite, however none of them were empowered to make decisions and were completely ineffective. When having to talk to supervisory staff, we found at the top of the food chain the gentleman was incredibly rude to not only us but we heard him being impolite too many other guests with issues. He simply did not care whether his guests were happy or not! That’s what I found the most disappointing as we have sailed on Viking in the past and found that everyone on those ships wants the customer to be happy! Also on the edge as I’m sure most Celebrity ships there is the constant up selling of everything from a drink package, to a massage, to $300 bath salts! It gets annoying in my opinion! Read Less
1 Helpful Vote
Sail Date: July 2019
We enjoyed our 7 day Alaska cruise on the Eclipse. The Eclipse ship was comfortable, spacious , and clean. Everyone was so friendly and the service was wonderful. Our stateroom 8257 was very comfortable & clean, we had a great view ... Read More
We enjoyed our 7 day Alaska cruise on the Eclipse. The Eclipse ship was comfortable, spacious , and clean. Everyone was so friendly and the service was wonderful. Our stateroom 8257 was very comfortable & clean, we had a great view from our Balcony. Our housekeeper "Melvin" was so very cheerful and helpful. Melvin took care of all our needs every day, ie extra towels as many time that we needed them , he placed ice in the ice bucket every evening for me at 9 pm, brought personal items for our person care when needed, . Melvin always greeted us every day when he saw us with a warm & cheerful good morning (day) & have a wonderful time I hope Celebrity realizes they have a winner they have n Melvin I have some severe food allergies & was very concerned about the preparation of the food during my cruise. I am very allergic to MSG, raw Ginger, raw Garlic, spices like curry, turmeric, cumin so had to avoid them especially Indian & Asian dishes. Therefore, on the first day of the cruise I spoke to the Maitre d" in the the main dinning room and explained my concerns. He was really understanding and made special arrangements for me, he spoke personally with the chef about my dietary needs. Then he arranged for me to see the next days menu so I could select what I would like to eat and then checked with the chef to confirm that the meal was safe. By doing this I was able to relax and enjoy my dinner every evening without having to make it an issue. I would like to say thank you to our amazing and charming waiter, Vincent and the assistant Viviano. They took special attention to all our needs and made every evening very special. I extent my special thank you to the Maitre d, and the Chef for taking very good care of me. We ate at two of the Specialty Dinning Restaurants and enjoyed the meal, and attentive service. We selected the Tuscan Grille for a romantic Italian dinner & exceptional service (2 times) also the Qsine La Petite Chef because of the unique dinning experience show & gourmet dining (2 times) We enjoyed the 4 shore excursions that we took. Alaska is a beautiful place and make sure you go ashore or take am excursion to experience the place.The excursions are expensive but worth it, It was difficult so select which ones to take. My favorite was the Hubbard Glacier Inside Passage Cruise. Make sure you dress warmly for Alaska as it was very cold during the Alaska cruise. I, actually had to purchase a warm fleecy hoodie at one of the stores on the cruise to wear to keep warm . The entertainment shows in the Theater were amazing. The director of entertainment Lauren was very profession, funny and delightful to speak to when she was on board the cruise. I would recommend this cruise to my friends and family if they show any interest in going on an Alaska in the near future. In closing I wish to say thank you to all the staff/crew that made this cruise a wonderful memory. Read Less
4 Helpful Votes
Sail Date: June 2019
Cons - Buffet area was way too crowded for breakfast and lunch and it was hard to walk without bumping into people nearly everyday. Dining in Silhouette was also very crowded and dinner took a full 2 hours and staff seemed like it was ... Read More
Cons - Buffet area was way too crowded for breakfast and lunch and it was hard to walk without bumping into people nearly everyday. Dining in Silhouette was also very crowded and dinner took a full 2 hours and staff seemed like it was struggling to keep up. Outside pool also extremely crowded. Also, 4 and 5 year old kids at the bars 11pm at night. And lastly, the cost for internet was really high, they were asking $28.00 just to buy 5 minutes of internet time to print out my plane tickets. Oh, and no towel animals. What the heck. Pros - Embarkation and debarkation were incredibly fast. Staff was very friendly. Service was Spectacular / Excellent overall and the staff worked really hard and deserve a lot of credit. Ship was also absolutely stunning - the furniture, the decor, the art gallery, everything was just so beautifully done. I had the standard balcony cabin on the 7th floor and it was also Amazing. Also noticed new changes this year - beach towels in cabin, new pillows, bath robes, and the mattress was so comfortable it was like sleeping on a cloud! We were also lucky in that we had nice weather, smooth seas, and the ocean breeze / Caribbean air at night was just perfect. In addition, the ship was incredibly clean - you saw a lot of staff cleaning / up-keeping the ship which was good. Our cabin was cleaned twice a day and our room attendant did an amazing job. The public bathrooms were also the cleanest I've ever seen in my entire life and I've been on a lot of cruises. Also, the hand towels in the public restrooms is a great idea. In addition, the entertainment was really excellent. Comedian Billy Garan and Jimmy Carol were a 10 out of 10. And the show "Topper" was great with the dancers in the artistic costumes and beautiful set design. The music throughout the ship was also good and there was LOTS of it - lots of musical shows in the theater, bands / singers at the pool and bars often and singers / band in the grand foyer every night and for the 4th of July party and the Great Gatsby party. There were also a lot more activities on the ship from when I went last year. Also,our cruise director Martin, was the BEST EVER - funny, entertaining, great party host, and he explained things very well. He was an A++ In addition, his dancing elevator scheme was very funny in how he caught passengers off guard in the elevator during the Great Gatsby party, and made them dance to get to their floor. The Food was u n b e l i e v a b l e. The quality and variety of food at the buffet was Astounding. Ribeye steak cooked to order one night. . as well as calamari, oxtail, chicken pot pie, and all kinds of fancy fish, pork, chicken and beef dishes. Many times the meat was so tender you could cut it with a spoon. Buffet desserts were also epic especially the german chocolate cake, the vanilla cannolis, and the butter cakes. And in the main dining room Silhouette, Superb new york sirloin steak, rack of lamb, shrimp scampi, creme brulee, strawberry cheesecake, and baked alaska. The mixed drinks were also made to perfection and the specialty coffee / espresso at Cafe Al Bacio was really good. Ports - ALL FABULOUS - Costa Maya was my favorite - took the short tram / taxi ride to Mahahaul beach which is the most beautiful beach I've ever been too - crystal clear warm water and no waves and palm trees that come right up to the water. Plus a great boardwalk with shops and cute cafes. However, did not like seeing all the homeless dogs not being cared for by locals and I had to buy them food / clean water for them. Wish I could have took them home with me. Read Less
6 Helpful Votes
Sail Date: June 2019
After not cruising for 7 years, I went on a cruise for the first time on NCL to try out a different cruise line. Last year, I thought NCL was terrible but after experiencing Celebrity Equinox it's really put that cruise line into ... Read More
After not cruising for 7 years, I went on a cruise for the first time on NCL to try out a different cruise line. Last year, I thought NCL was terrible but after experiencing Celebrity Equinox it's really put that cruise line into perspective. Just to give some clarification, I've been on two Celebrity Cruises but it's been over ten years since I've cruised with them. Our family was a loyal RC cruising family until we decided to branch out. So without further ado, let's jump into the review: Positives: • Honestly, what made my cruise enjoyable was the dining staff I had in the main dining room. Our waiter was Reynaldo. M. and Carlos at table 166. Those two were fantastic waiters and were on top of everything. They were friendly and it was nice to form a bond with them. Reynaldo always made sure we were pleased and happy with everything from food to service. Carlos was overly friendly and accommodating to our table and was a laugh and joy to have. We will miss them dearly. We had no issues in the MDR. The food was excellent on board. I always looked forward to eating in the MDR. I actually prefer Celebrities' chefs more so than the Moveable Feast chefs that came and prepared dishes that night. I found on the Moveable Feast night I greatly disliked the appetizers and main meals created by those two chefs. The only redeeming quality was the desert. If you do the MF again, get better chefs. • I had no issues ever finding a seat on the pool deck to tan or sunbath. This is usually a common problem with cruises, but I did not have this issue. The pools were well kept and not crowded and were set at nice temperatures. • I really enjoyed having Capt. Kate as our captain. I've been on at least 20+ cruises and I've never had a memorable cruise captain, but I can honestly say Kate is a memorable and fun one to have. I enjoyed listening to her morning riddles and hearing her sense of humor. There was something so humble about that and humanizing. Loved it. • Our room steward was fantastic. He was super lovely and very consistent. He always had our room cleaned quickly and efficiently. I could see he worked super hard and wanted to make sure we were taking care of. Negatives: Bars/Bartenders: • I spent a lot of time in Sky 14 and I'm sorry, but the bartenders up there have to be some of the rudest people I have ever met. Day 1, for sail away, I went up there to get a drink. There were only two people at the bar, one who already had a drink, and another gentleman who was waiting to get served. There were two bartenders cleaning/stocking the bar and ignored both of us for eight minutes. Eventually, they acknowledged us after that time but seemed bothered by the fact that we wanted to order a drink. Then another bartender from the pool deck came down and got my drinks made. What made it worse though is that then he berated me about why I wouldn't want to get the drink package. I don't drink that much, in fact, I only had one drink the entire cruise, so why would I want to spend $50 a day only to drink once?? Basically, I found that most of the bartenders were rude anyway. They tended to look over your head and act like they didn't see you, which only further turned me off from utilizing them. I also hated that they were desperately trying to shove the drink package down our throats. If we didn't want it, we didn't want it! Activities on board: • There were not enough activities to keep people entertained on board. I would have loved to see more game show type of games on board. The last sea day was the most boring day I have ever experienced on a cruise. We had one trivia game at 10:15 AM and then a huge gap where nothing but seminars or paying ($$$) activities were available until 3:15 PM. I found that absurd because on NCL I was never bored with the entertainment. They always mixed up the activities or game show ideas, but on this cruise I found myself being bored many times. Why are there so many activities where you need to pay additional money or listen to people talk? We're already paying a lot as it is. (Most of the seminars are to get you to spend more money, like on wellness products) Speaking of activities...I found the entertainment group to appear to look like they don't enjoy their jobs very much. They always looked super melancholy and would rush through the activities they did happen to provide as if they had better things to do. They'd speed through the trivia questions or show up late, etc. Darren and Charlotte were my favorites out of the group, but as a whole, they didn't look like they worked as a team. Also, the locations where they'd hold the activities were not suitable. I still don't understand why they'd host the interactive game shows on Deck 4 in that small entertainment court. It got too congested and there weren't any seats. Room Temperature: • I really enjoyed the layout and location of our room. We were located in room 8277 and it was right near the elevators. It was lovely and cool during the day but at night it felt like a sauna in there. Every night on board, my mother and I would wake up around 3 AM- 4 AM sweating like pigs. We did not have the duvets draped over us, just the mere thin sheet. It was terrible and we complained to guest relations and our steward and they said nothing could be done. Needless to say, I did not get the best sleep on board. Another thing that was kind of annoying was the fact that the walls were paper thin. I could hear conversations from either side of my room. I would hear when people sneezed, coughed, or snored. Internet: • Internet was pretty spotty most of the cruise. It wasn't great and would disconnect often. Medical/Infirmary: • So one thing I was not planning was getting some sort of allergic reaction while visiting a beach. It happened the 4th day in and I was covered in an itchy, blotchy, red rash on my arms. I went to the infirmary to see if there was anything they could to alleviate it. I was greeted by one of the nurses or doctor, but I'm not sure since she didn't even introduce herself. She said, "What do you need?" I said, "I have a rash I got from the beach and--" "--What do you want me to do?" she cut off abruptly. I couldn't believe how short she was with me. She didn't even bother to look at my arms and proceeded to say. "Take some Benedryl." "Um, I don't have any. I came here to see if I could get some." "You want me to sell you some??" That was the type of service I received... Basically, there were some aspects I loved and some I just really did not care for. I will say this though, this does not make me want to run out and book another Celebrity cruise line. I will probably return to Royal Carribean next time. Read Less
3 Helpful Votes
Sail Date: June 2019
Intro: I have to say so far for us Celebrity has been to date the best cruises my hubby and I have done. I don’t think that any Cruise line has lived up to my expectations 100% of the time, and yes even Celebrity has some faults, but ... Read More
Intro: I have to say so far for us Celebrity has been to date the best cruises my hubby and I have done. I don’t think that any Cruise line has lived up to my expectations 100% of the time, and yes even Celebrity has some faults, but when on board and talking to other avid cruisers, almost all say Celebrity beats any other cruise line they’ve been on. Embarkation: Three ships in port in Vancouver on June 2nd. The drop off area was changed so we had to go underground to do this. This incurred a lot of walking, we had to zig zag, go up then down, then up again, down again. It was the craziest embarkation we’ve done so far. Thank goodness for the porters who took our luggage right away. They can do this as we already printed and attached our boarding luggage tags, which cuts down on waiting in another line. So I definitely recommend doing this ahead of time. If you have a disability and need assistance let someone on staff know and they will help you directly onto the ship. 7/10 rating Sail Away: Live band playing on the upper deck, which I love. Really gets you into vacation mode, however they only played a few songs, packed up and left just as the party was getting started. Usually the band will do an exciting countdown as we sail under the Lion’s Gate Bridge, but this never took place. 7/10 rating Dining: Mast Grill -Lido deck 14, outside. Complimentary This was open on embarkation day, so if you don’t want to fight the lines in the buffet it was a nice, quiet spot to grab a burger & fries or a hot dog. Oceanview Cafe- Lido deck 14, inside. Complimentary This buffet area had an excellent assortment of delicious food. My favorites are the chicken & okra curries. Some of the best I’ve eaten. They featured items daily which is mentioned in your newsletter. I only ate here a couple of times as I’m not a big fan of overly crowded areas and don’t like searching for a place to sit. You can take your food outdoors, however need to go down a floor or flight of stairs if you want to eat on the outside pool deck. Aqua Spa Cafe- Resort deck 12, inside. We loved this little cafe by the indoor pool area which opts for healthier choices or light little dishes of food- complimentary, and smoothies (fee $). I kept on going back for the Chicken Salad. The Asian Noodle Salad with the spicy oriental dressing was delicious. The 1/2 Turkey Bacon Sandwich on pumpernickel bread was also a hit as a light bite. We also enjoyed the soup which you need to order. This cafe is open for breakfast and lunch. MDR-Moonlight Sonata- Promenade deck 4, inside The main dining room is open daily for lunch (and for Concierge guests on embarkation day) but I never had lunch there. This dining room is gorgeous, its white, bright monogrammatic decor gives a feeling of airiness & elegance in this large venue. We only ate here for breakfast one morning. Service felt a little slow and our breakfast was just o.k. Moreno- Entertainment deck 5 We booked this restaurant for our first night as Celebrity offers their specialty restaurants at a discount then, which is an excellent way to enjoy your first evening at sea and away from the crowds especially in the MDR. The dining venue is a bit dark, and if you’re looking for an ocean view you will not find it here. Our $35 discounted fee included an appetizer, main entree & dessert. The Diver Scallop Wellington Style Baked in Puff Pastry appetizer with Black Truffle Emulsion was definitely a favorite for our group of six. We all ordered double and they allowed us to do so. We were off to a good start, however when our friend ordered another scallop dish in lieu of dessert they seemed a little ‘put off’ by it but obliged. Sushi On Five- deck 5 Not much to write about. Ate at this restaurant on the Infinity, it was so good we so couldn’t wait to try it again on the Eclipse. Something didn’t feel right...the ambience was different, service not as attentive, we ordered the same food, but it just wasn’t as delicious as it was on Infinity. Blu- Specialty restaurant for Aqua class guests- Entertainment deck 5. Opened for breakfast & dinner - No reservations We were a little skeptical to book the Aqua class cabin, however for us it ended up being one of the highlights of our cruise & dining, that’s why we didn’t bother to venture much elsewhere. On this cruise the cost wasn’t much more but it was well worth the little extra $$ to book Aqua class. Blu’s food was exceptional for dinner, breakfast was good. There are still the daily feature items you can order from the MDR that’s not listed on Blu’s menu (appetizer: Caesar salad, Escargot, French onion soup, Shrimp cocktail & for dinner: chicken, steak & salmon). Blu has its own kitchen with about five chefs. The conception is to provide healthier meals, so the Calamari will be grilled not fried & sauces are made more like an au jus than thickened with flour. My favorite meal for dinner was the lamb shank, it was fall off the bone delicious served with a curried couscous, some ordered it with potato...I can’t say I’ve had better in any land restaurant. Also the freshly caught halibut in lobster broth, tender and moist, so good. The best desserts by far was the Creme Brûlée & Apple Pie. Don’t even bother with the Cherries Jubilee, it was just plain awful. Overall dining rating 9/10 Drink Package: We at first decided not to purchase the drink package on this cruise as it was costly and when pre-purchasing online each person in a cabin has to purchase the package which would of been about $950 USD for both of us for the seven nights. Since I hardly drink we felt this would not of been worth it for this cruise. Also the drink package option included in the fare price package that was offered worked out to be more expensive than purchasing it separately which seemed a little odd to me. We instead opted to gift ourselves a $450 onboard credit to cover the majority of our alcoholic beverages. You can pre-purchase this online which is a great way to budget your spending and not get hit with such a huge bill after cruising. Once onboard staff are always trying to get you to purchase dining, drink & other packages. We told the waiter trying to sell packages that we didn’t purchase the drink package as we had to buy two and I’m not an avid drinker so it’s not worth it for us. He told us that yes online you have to buy for each adult in the cabin, but when on the ship you only need to buy for one! WHAT?? My husband immediately purchased the package for himself which was well worth it for him. Entertainment: Excellent from the comedy to the shows we enjoyed them all, some a lot more than others. We were lucky enough to see Jeffery Allen performing as Elton John. Incredible! This was by far my absolute favorite and the comedy on board made me laugh so hard my stomach hurt. 9/10 Rating Activities: Lots going on all over the ship from music, dancing, & mini performances by Celebrities onboard dance crew. Some things I wanted to do overlapped others. I really enjoyed the trivia in the observation lounge. Being an Aqua class guest also gave us privileges to use the Persian Gardens for free. The Roman beds (warm tiled beds) were a very relaxing way to spend a few hours in peace and quiet. You also had access to use the sauna and steam room. 10/10 rating Excursions: Didn’t do any booked excursions this trip. Juneau & Ketchikan have stores right off the peer so walking is easy. Go to an onboard seminar for information on the port and receive coupons for shopping and free gifts. If you need help going up the steep, long peer they will assist you. If you like to shop, go to Creek Street while in Ketchikan. It’s a lovely walk over wooden bridges and creeks with cute touristy shops in charming old buildings. Choose to shop or see Mendenhall Glacier while in Juneau or take a tour of the Alaskan Brewery. Shore excursions can be booked with many different tour operators. Just make sure they have a ‘back to ship on time’ guarantee. When booking third party excursions be very aware of the time the ship gets into port. This doesn’t mean you can get off at that time. It can take up to approximately 2 hrs from when a ship docks to when your able to disembark. Not to mention the crowds of other people also trying to disembark, so leave time for this. Service -Blu- Staff that served us here were exceptional! A big thank you to Dan, Maria Hugo & “Z” ( can’t recall his full name). Their personalized service goes beyond words. No matter where they were working on the ship they always spotted us and came over to assist since we were traveling with 2 people with slight disabilities. I was pushing my friend in his wheelchair to the cafeteria for lunch and never had to look for someone to help us carry plates etc., staff appeared from nowhere and insisted to help us each time without me ever asking. Another time our friend got lost in the cafeteria (yes it’s that large) and Maria (waitstaff at Blu) recognized her, helped her with her plate. Searched and found us and brought her over. So far the best service I’ve experienced on a cruise. Are there some areas on board that I felt service was lacking? Absolutely...The Sunset Bar. Two guys, rude to guests and each other. Arguing in front of us, one demanding an apology from the other. Time to get off the ship guys! -Pushing sales- You’re bombarded when you get onboard. They want you to purchase drink, dining & spa packages etc. I get it, sales are important to most business’ small & large, but it’s really overkill. We would just kindly say no thanks. Cruise director- Lauren was amazing...that’s one hard working lady. She was seen everywhere and always seemed to invest time interacting with passengers. On HAL cruise last fall we only saw our cruise director once, I was actually starting to think maybe there’s not even one on board and then there he was standing by the piano, having a drink wondering when the day was going to end. I’m not going to take away from those who went above and beyond in service, so I’m rating Service 10/10 Overall: Celebrity seems to have the right balance with things to do, dining and entertainment. No wonder it appeals to age groups in their late 20’s and up. If your looking for an elegant, upscale cruise that’s not too ostentatious then Celebrity’s for you. We love everything from the size, beauty and cleanliness of the ships, to the quality of food and service we receive. Read Less
3 Helpful Votes
Sail Date: May 2019
We are seasoned cruisers with 47 under our belt. We love cruising and it is obvious by having a majority of our vacations since 1995 have been on the high seas. Eleven have been with Celebrity and this has been our third on the Summit. The ... Read More
We are seasoned cruisers with 47 under our belt. We love cruising and it is obvious by having a majority of our vacations since 1995 have been on the high seas. Eleven have been with Celebrity and this has been our third on the Summit. The last time was in August 2014. • Embarkation – Being from northern New Jersey we love the convenience of Cape Liberty. They have been making continuous improvements to the facilities. The elimination of the need to use buses with a direct check in and boarding the vessel in the same structure was a very big plus. Baggage and passenger drop off was very smooth and efficient. We were met by a representative who checked out our boarding documents and without delay we were directed to the handicap line where there were about four people ahead of us. Since along with using a walker we were Elite and Concierge Class patrons we had three lines to use. Both the Elite and Concierge lines were empty we elected to take the easy route. The facility was clean and the personnel were most amiable. We give place a 5 star rating. • Boarding - Upon entering the ship we were informed that we were free to drop off any luggage in our cabin. This was a very nice touch. Our visit to the Concierge Lunch was also a very nice touch with the absence of the crowding and having a welcome Bloody Mary. • The Cabin – We were in cabin 9201, a C1 on the back of the ship. The décor was very pleasing to the eye. It was spacious with plenty of living and storage space. But the balcony was simply great. There were two lounge chairs, two high back chairs, two tables, and room to dance. Room was 9’ x 23’ and the balcony was 16’ x 9’ enough said. Of course, like any good cruise ship the shower was small. • Our room attendant - We met our cabin steward and mentioned that the refrigerator was not working and within an hour the problem was solved. Our steward kept everything in order and very clean. He was excellent. • The main dining room – Contrary to high standard enjoyed by the Celebrity line this main dining room experience failed. Initially, our assigned table configuration and time slot were unbelievably screwed up. We requested a 6 PM seating with a table of 10. We were assigned a 5:15 PM on a table for 10 with two other couples. One couple had a 5:30 assigned time and the other had a 5:45 PM time. Compound this with the fact one couple had requested a table for two because they were on their anniversary cruise and the other found that it was impossible to enjoy the Elite Cocktail Party that ran from 5 to 7. Both couples left the table and we were joined by three other people, This left a large table for having only 5 people. In ten meals two were very good and eight were terrible. I once went for a roast turkey meal expecting that they could not screw it up. Well they did. The cold fruit soups which at one time were a signature part of the meal were absent. Meals arrived cold. We were most disappointed with the main dining room experience. • The Ocean View Cafe - For breakfast and lunch there was a very wide variety of well prepared offerings. The bakery had a very fine selection of very good breads. The only problem was you must plan your meal by doing a preliminary pass to explore the many options available to you. But without any reservations, I highly recommend the buffet. • The crew - The ships staff, without exception, was courteous, friendly, and extremely helpful. There was an offer of three free drinks at the ships bars for thos who couldn’t make the Elite Cocktail Party. The bar tenders did a get job serving our needs. • The entertainment – Most shows were very good. Not Broadway quality but decent enough to make them pleasurable. • Debarkation – This went super smooth. Read Less
Sail Date: May 2019
The itinerary was excellent. Love that cruise ships going out of Dublin. The required need to use shuttle buses from makeshift passenger terminal was awkward. Much better at disembarktion. The staff friendly and very helpful. Food and ... Read More
The itinerary was excellent. Love that cruise ships going out of Dublin. The required need to use shuttle buses from makeshift passenger terminal was awkward. Much better at disembarktion. The staff friendly and very helpful. Food and overall service excellent. Staff did great job having cabins ready when guests boarded. Embarking and Disembarking was very smooth most of the time. Enjoyed Celebrity organized tours. The Destination Concierge was exceptional. Future Cruise staff very attentive and well informed. Felt the overall decor was a big miss. Art work, mostly dull or black and white very weird subject matter or abstract. Many chairs in public areas too low . Had a balcony room with 2 sharing...very small and sad inadequate storage. Had to keep climbing onto bed to access the over the bed storage bins. Inconvenient and dangerous. The Captain made appearances at events but otherwise was not very visible. The senior staff was out and about but were not particularly approachable. Read Less
5 Helpful Votes
Sail Date: May 2019
Chose the itinerary to experience the new Edge. Had been to all these ports previously except Napflion so the ship was the main driving point for our choice. Embarkation and disembarkation were perfect, total of 15 minutes combined. The ... Read More
Chose the itinerary to experience the new Edge. Had been to all these ports previously except Napflion so the ship was the main driving point for our choice. Embarkation and disembarkation were perfect, total of 15 minutes combined. The process for getting off the Edge at your preferred time was seemlless. Staff was first class everywhere we went. Ivan , Diana and Green in Blu, Cruz maintaing our cabin, Jesse In Fine Cut , the service was immaculate. We frequented Tuscan,Cyprus,Fine Cut,Normandie and Oceanview all were excellent with great menus and selections that always made decisions tough. Entertainment both throughout the ship and on nightly shows was good. I am totally perplexed about folks complaints about the Infinite Cabin. We loved it,Celebrity told us what they wanted to accomplish and in our opinion they delivered. Bathroom was more roomy with wonderful amenities, storage was plentiful for the11 night cruise we enjoyed the ship ,the technology made everything easier to control and the decor is simple modern and stylish. Throughout , Edge is a gorgeous vessel everywhere the art the attention to details made it a pleasure to sail in. The Magic Carpet was unique but with weather factors it may need some rethinking. We actually booked a meal on it and decided to cancel because of wind and cold weather. The one time it was used for tendering it was fantastic. The tender boats are plush and extremely comfortable. Destination gateway a tremendous innovation that made it a pleasure to go ashore. We did 3 private tours and 2 tours with Celebrity. Our Celebrity tour experience was average at best and needs work. The one point that was most interesting to us was Eden both the area and the Restaurant. I loved it my wife did not. Definently it’s something everyone should try with an open mind but at the end it’s an acquired taste. Overall The Edge exceeded our expectations. Again some of the complaints are so silly. Celebrity told us they were trying to change the cruise industry and in my opinion they have done just that. Great job and great cruise. Read Less
7 Helpful Votes
Sail Date: May 2019
This ship is incredible. The best cruise we ever had. The sunset veranda rooms are definitely the best, short of an Aquaclass or suite. It is larger and a has a huge balcony...and it's quiet. We were on deck 11. Our cabin steward ... Read More
This ship is incredible. The best cruise we ever had. The sunset veranda rooms are definitely the best, short of an Aquaclass or suite. It is larger and a has a huge balcony...and it's quiet. We were on deck 11. Our cabin steward (Wyan) was so attentive we never wanted for anything. Room service is prompt and friendly. The shows are fresh and interesting and the performers can be found all over the ship doing exciting things. Eden is exquisite and the performances are really different (in a good way). The staff could not have been nicer. I've never been on a cruise where the senior staff were along the way to greet you and wish you a great day on the way off the ship in each port, and on the dock to greet you when you returned from your excursions. The waitstaff were friendly, knowledgeable, and always willing to accommodate. We used all four of the main dining room and ate at the Steakhouse, Eden, and Le Petite Chef. The latter was the most fun evening ever. The food was always well prepared and delicious. If I had one complaint it was that you could not make a reservation in the main dining rooms on the app. The 7000 number almost always had a recording saying to go to the restaurant to make a reservation, and often there was no one at the restaurant prepared to do that. We managed to work around that and they always willingly accommodated us without a reservation, but since so much is doable on the app, that would be a nice addition. I will definitely cruise this ship again. Read Less
1 Helpful Vote
Sail Date: May 2019
Booked this cruse almost a year in advance ( great itinerary that caught our attention) and were shocked when a few months later prices went up 50%!!! It was our 18th cruise and I've never seen anything like that before.. But I ... Read More
Booked this cruse almost a year in advance ( great itinerary that caught our attention) and were shocked when a few months later prices went up 50%!!! It was our 18th cruise and I've never seen anything like that before.. But I am sure that those who paid pretty big bucks, were not disappointed.. The ship is not small but very easy to navigate. wherever we went, we'd find something new we've never seen before. I am talking about ship's decor, theater reinvented, Eden, Magic Carpet .. and more.. Dining - for the 1st time we did not book any specialty restaurants. Edge has 4 dining rooms and each of them has their own mini menu beside the common for all 4. So we had tried 3 of them and food was great!!! Buffet - no complaints .. aft tea with scones and clotted cream ( and we are not British, but LOVED it). We decided to change our dinner time and didn't even had to tell anyone. All our walk ins were successful, we were accommodated right away. Took couple of excursions - no issues there. Tenders were so modern.. again it was the 1st time when we saw something like that. Entertainment - from singers to theater shows - we enjoyed it so much. This ship actually one of not many where you are getting entertained pretty late. usually after the late show ships are "dead" , this one was booming.. loved silent karaoke. Honestly, I teared up a little leaving the ship.. Highly recommend it to 1st time or experienced cruisers. Read Less
4 Helpful Votes
Sail Date: May 2019
Have cruised with NCL and Holland-America for comparison. ONBOARD NATURALIST: Milos is Excellent. Every lecture he provided was excellent scientifically, with supporting details and entertaining :). Answers questions extremely well, ... Read More
Have cruised with NCL and Holland-America for comparison. ONBOARD NATURALIST: Milos is Excellent. Every lecture he provided was excellent scientifically, with supporting details and entertaining :). Answers questions extremely well, and is one of the most enjoyable people you will meet on a cruise. He is not on every cruise. FOOD: Knew from reviews that Celebrity Eclipse had food quality issues. Dining room (Bluemoon) was good to excellent food quality with rare exception. Service was very good. Main buffet (Oceanview Cafe) was very disappointing. Consistently over cooked and dry meat, but sometimes done well on a few dishes. Cakes: not one was worth eating at the buffet. Everyone I tried (then frankly gave up after about 10 tries over several days) was either extremely bland or just poor flavors. Colorful, but not worth eating. Cafe served creme brulee that was awful. Bluemoon dining creme brule was excellent. Cafe cheese cake was awful. Bluemoon dining cheese cake was excellent. Cafe salad vegetables were often either unripe of going bad. Pizzas are mediocre. Pasta is an embarrassment. Every red or meat pasta sauce was literally SOUP, not sauce, with very weak flavoring. Cafe breads were consistently dry and hard (left out too long). Donuts were worse I've ever tasted -- old and tough. Breakfast food quality was better in the cafe than lunch or dinners, but again, waffles were dry. Pancakes were better. Meats were often dry. Muesli cereal was very good. Stick to Bluemoon dining as much as possible. SERVICE: Consistently very good service with rare exception. Wait times often too long in guest services, but dining and food table service was great, and maid service as well. ENTERTAINMENT: Not Terrible, Not Great. Some better than others, and some by personal preference. Very little to do on the days at sea except Milos' lectures. In Alaska, you can find many tours and excursions other than at the exaggerated priced ones of cruise ships. We rented cars often and made our own way at our own speed to the tours and hikes we desired, Check with each city in advance of your cruise for good public transit options of rentals and local suggestions. Most the rental cars will pick you up or have a location close to the ports. Locals informed us that most of the excursions are really not very good. We enjoyed Bald Eagles in every city on our own. Multiple eagles in most cities flying all around the city to enjoy, often right near the ship. Unless the salmon are running, rare to find bears unless in caged enclosures. MANDATORY GRATUITY: Celebrity, to their credit, allows you to decline the auto gratuity/tips ($14.50 USD per person per day) once onboard and tip your service help directly. Mandatory Gratuity is simply a fraud to hide the true costs of the cruise. Tipping is not a universal practice worldwide, so pay your staff a full honest wage, Celebrity and other Cruise Lines. Then tipping is as it should be as an add-on incentive reward for outstanding service, not for just showing up to work. Read Less
7 Helpful Votes
Sail Date: April 2019
Review of Celebrity Eclipse We tried out the Eclipse on its ten day journey from Hawaii to Vancouver. We usually cruise on Princess so it was inevitable that we tended to compare the two. The Eclipse is a very elegant ship but we ... Read More
Review of Celebrity Eclipse We tried out the Eclipse on its ten day journey from Hawaii to Vancouver. We usually cruise on Princess so it was inevitable that we tended to compare the two. The Eclipse is a very elegant ship but we found that some of the venues were a bit sterile feeling, in particular the main dining room and the Quasar lounge. The main dining room is far too crowded, too many tables and strangely uncomfortable tub like chairs. The buffet area however was wonderful, spacious food stations with lots of access room between, definately superior to the Lido area on Princess ships. The main theatre is well laid out and quite comfortable. Our outside cabin was lovely but the bathroom is poorly designed with very limited counter space and strange tiny drawers and cabinets. They do have sliding doors for the shower which is just brilliant. No shower wand which would be preferable. Buffet food was excellent, lots of choices but finding a table was often difficult and line ups for the food were long. We were very disappointed in the dining room fare. Poor choices and variable quality food as well as disorganized service. Princess offers a far better dining experience. We did not use any of the specialty dining rooms even though they were very aggressively promoted. A major negative for us was the coffee. Very poor in the buffet and dining areas and the specialty coffee offered in the Cafe was very overpriced (5$ compared with Princess' $2.75). We purchased Starbucks instant in Honolulu and used that during the cruise. We have yet to see any cruise line that can compare favourably with Princess' International Cafe. Entertainment was very good, perhaps the best we have experienced. The singers and dancers were very talented and gave excellent performances. Shops were nothing special, overpriced and limited selection, however we don't patronize cruise ship shops anymore. Staff were friendly and efficient in most areas. Our cabin steward was wonderful, shout out to Marco! All in all a good, not excellent cruise and Princess will remain our go to cruise line. Read Less
3 Helpful Votes
Sail Date: April 2019
We had such a relaxing, wonderful cruise. Everyone was so great from check in to departure. The food, and staff in Blu, and at specialty dining(Murano and Tuscan Grille) were amazing. We loved our bartenders! Thank you Jede Astawa, Jose ... Read More
We had such a relaxing, wonderful cruise. Everyone was so great from check in to departure. The food, and staff in Blu, and at specialty dining(Murano and Tuscan Grille) were amazing. We loved our bartenders! Thank you Jede Astawa, Jose and Pedro. Hope to see you next time! We loved the gym, Persian gardens and sauna. The solarium is beautiful as well. We spent quite a few days at the pool. The sunset bar was great too. The staff at celebrity did everything to make the cruise so special. We celebrated our 34th anniversary. There was champagne waiting in our room. Every afternoon there was a delicious surprise waiting for us from cheeses and fruit to shrimp or different meats. The guest entertainers were wonderful. Ashlie Amber was sensational. The comics were very funny. We love to dance and there were so many opportunities to do just that.(especially “silent disco”) the pool party was fun and the dancers from the show did a little something to entertain. The band was wonderful! Read Less
4 Helpful Votes
Sail Date: April 2019
Sailed on the Silhouette to the Norwegian fjords on 27/4/19 on a 7night cruise from Southampton.We last sailed on this ship in 2013 on a Mediterranean which we enjoyed.We also had a enjoyable trip to Norway but one big problem is that ... Read More
Sailed on the Silhouette to the Norwegian fjords on 27/4/19 on a 7night cruise from Southampton.We last sailed on this ship in 2013 on a Mediterranean which we enjoyed.We also had a enjoyable trip to Norway but one big problem is that this is designed for warmer climates when people can sit on balconies.. When the ship is in colder waters in April /May people are unable to sit outside on balconies or decks with the result there are serious over crowding in public rooms all day long. The ship itself is very clean and service is very good so we are looking forward to our cruise to the canaries in September when that weather will be warmer. We are in the dining room on second sitting where the service was excellent at evening dinner.We did have issues at breakfast time in the dining room at breakfast time. We tried to enter for breakfast at 08.30and asked for a table for 2 but 2 days running were told there were no tables available.Due to the very off hand way we were told this we went to the reception and made a complaint and subsequently had a further meeting with the maitre d.They blamed the problem on everyone turning up at the same time,which to me points out to staff roster problems.On a luxury cruise in this day and age you should be able to have a table for 2 if you want one. The cabin we found to be on the smaller side largely due to the balcony taking up some of the square footage. Draw space is very limited even for a 7day cruise. Three very deep draws are not the best for storing your clothes,let's hope when the next refit is completed something is done to improve this. Entertainment was in general average. . Steve Womack comedian and singer very good Fly boys harmony group. very good Pearl Modern contemporary show(did not like at all) Tom Seals singer and musician .excellent playing piano Ships own entertainment group shows (not very good. Anchors Vocal group .excellant Food served in the dining was was very good ,since we were last on thisi ship several things have changed. Four course meals seem to have become three and no chocolates with coffees or cheese . Read Less
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