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148 Celebrity Eclipse Europe - Western Mediterranean Cruise Reviews

We chose this cruise as we liked the itinerary and we have cruised with Celebrity twice previously on the Equinox. Embarkation was fast and we were greeted warmly with a glass of sparkly as soon as we were on the ship. Our cabin was ... Read More
We chose this cruise as we liked the itinerary and we have cruised with Celebrity twice previously on the Equinox. Embarkation was fast and we were greeted warmly with a glass of sparkly as soon as we were on the ship. Our cabin was spacious, well equipped and had a decent sized balcony. Everything was perfect from the moment we set sail until we docked back in Barcelona! We have cruised with several cruise lines but Celebrity is definitely one of our favourites as they consistently offer excellent service, food and cleanliness. So many of the cruise lines are lowering standards, cutting down on food quality and quantity etc but we didn't see any evidence of any serious cost cutting. We like the mix of so many nationalities among the passengers and enjoyed meeting lots of interesting people. We had select time dining in the main restaurant and thoroughly enjoyed every meal with 1st class friendly service and no waiting for a table as we had booked our chosen time prior to boarding the ship. The menu choices, quality and presentation of the dishes were delightful. We chose to dine in the same area each night as the team there were so efficient and informative re the menu. 10/10 for quantity and quality! Previously we haven't found the entertainment on Celebrity to be too inviting and have spent time enjoying watching the talented bartenders in The Martini Bar! However, on this cruise we thoroughly enjoyed most of the theatre evenings and combined them with a visit to The Martini Bar! There were also excellent performances by artistes in other areas of the ship. Clearly entertainment is a personal choice and some shows appeal more than others. Full marks to Celebrity for putting 2 extra matinee shows on in the theatre on sea days. I thoroughly enjoyed the various talks given on sea days and noted that lots of different nationalities were enjoying the well organised quizzes etc. The staff on board were excellent and worked tirelessly. The standard of cleanliness throughout the ship was amazing. The library is a lovely quiet area to relax and has a good selection of books. Prior to our disembarkation 23rd November the ship was looking beautiful with stunning Christmas decorations tastefully placed around creating a fabulous ambience. Finally, the photographers were there for those who wanted them but did not, as on so many cruises, interrupt meals etc and constantly push their service. Can't wait to book another Celebrity cruise! Read Less
Sail Date November 2018
We are a couple - late 40s/early 50s. We have 2 previous cruises under our belt - 7 nights fjords with P&O and 15 night TA with Princess. We picked this cruise primarily for the itinerary - and it also came at a great price. ... Read More
We are a couple - late 40s/early 50s. We have 2 previous cruises under our belt - 7 nights fjords with P&O and 15 night TA with Princess. We picked this cruise primarily for the itinerary - and it also came at a great price. We were on Celebrity Eclipse - Cabin 1046 - Concierge Class and had Anytime dining. Barcelona Embarcation - incredibly messy - no-one appeared to stick to their embarkation time - although there were separate lines for each "class" they alll used the same check in desks - no dedicated ones. Although this went relatively quickly it just seemed a bit of a mess. Dis-embarcation - great experience. We had a late departure time, and were off with our cases within 5 minutes - perfect! We were able to get into our cabin by 1330 - as advised. However there were issues as DH found an apple under the bed and there was a left over "scrunchie" left hanging in the shower. Concierge lunch - a nice touch. We found it a shame that there was no sailaway party - everyone just wandered about, drink in hand :-( The ship was spotlessly clean and nothing seemed worn out or tired. I did feel sorry for the bathroom attendants who didnt ever seem to get any daylight - they did work very hard. What a great itinerary - every port was absolutely fantastic. We booked 2 excursions with our OBC - Florence by train and Rome in a day. Both were very well organised and our Rome guide was absolutely fantastic. We had the classic drinks package included - this worked well for us as we are not big drinkers. DH made use of the speciality coffees and we had the odd cocktail. We mostly stuck to the $9 drinks and found the wine perfect for us. We went to the shows on 3/4 nights - very professional and a good way to spend 45 minutes. We had 2 major issues with Celebrity as a whole however. 1 - the constant attempts to sell the speciality restaurants (and the spa to a lesser extent). If your restaurant is not selling at an additional $55 a person there is a reason for that!! 2 - the food. We love a formal night and eating in the MDR but are as equally happy in the buffet. But oh my - what a let down they both were. The buffet - the food was the same EVERY DAY - nothing inventive at all. The pasta/mexican/oriental/pizza/grill sections were the same every lunch and dinner. There "Italian night" consisted of a spread of cured meats/olives etc - but this selection also appeared on other nights as well. There was one different item each lunchtime and evening. It might seem like im being picky but honestly we are very easy to please. They did a fish pie one lunchtime at it was the best thing we ate the whole cruise!! As for the MDR again we were very disappointed. We LOVE to dress for dinner and using the MDR is a big part of a cruise for us. However again the menu was very repetitive and nothing special or inventive. In our view they kept the menu like this to push people towards the speciality restaurants. On the last chic night we saw that there were soufflés for desert. They weren't on the desert menu. Our waiter told us that usually they only serve souffles at the speciality restaurants and never in the MDR. On both P&O and Princess souffles were a standard addition to the menu. We were on anytime dining. We also found that the tables for 2 were stuck in the corners and out of the way. On our 3rd night were were being again ushered towards an out of the way table when we passed an empty 4 seater table set up for 2. This was right in the hussle and bussle of the restaurant - when we asked if we could sit there the waitress got all flustered and said she would have to go and check - leaving us standing in the middle of the dining room for several minutes. We then decided to just sit at the table anyway - just as well we did as she never returned! We also never saw anyone in the Sushi restaurants - again they charge extra for this. Our favourite place was the Level 5 Cafe al Baccio - what a lovely place to sit and pass the time - just a shame that it appears to be the most popular venue but also the smallest!!! We also booked Concierge class as it was the same price as a standard balcony. Again - what a waste of time and I dont know why they bother with it. The afternoon canapés are a complete waste of time and we poured the "champagne" down the sink. Other than the embarkation lunch I can find absolutely no benefit to concierge class. Everyone we talked to prior to the cruise hailed Celebrity as far better than both P&O/Princess so this is what we were expecting. I glad we picked the cruise for the itinerary rather than just because it was Celebrity otherwise it would have been a great let down. It have been very critical of the dining issues - however we had a really great time overall. We would use Celebrity again but the itinerary and the price would have to be right. Read Less
Sail Date November 2018
The ports were outstanding albeit Celebrity outrageous fees to transfer you from the port. What a shame. Shore excursion to Herculeneaum was a five star Shore excursion in Malta could have been better had they included a walk to the ... Read More
The ports were outstanding albeit Celebrity outrageous fees to transfer you from the port. What a shame. Shore excursion to Herculeneaum was a five star Shore excursion in Malta could have been better had they included a walk to the second archeological site instead of watching them sell us limoncello for one hour We decided to take the train into Florence and although they gave us a form to fill out they wanted 20$ more pp when we went to pay We wasted at least 30 minutes at a leather store where there was one toilet stall for women and one for men A stop in Split would have been great and longer in Montenegro The HoHo in Montenegro was perfect Food was unimaginative, poor quality, and had it not been for the MaitreD and the wait staff we would have considered it the worse we have ever had at sea Entertainment was entirely horrible.We and several others walked out of a juggler,a comedian and a male singing group. Nothing going on between 8 and 10pm Lecturers on Sea Days were Superb! Read Less
Sail Date November 2018
Itinerary was promising, but disappointed by 2 days in Dubrovnik, when 2 days in Naples, Malta or Civitavecchia would have been better. Another disappointing feature was the impression that Celebrity is always trying to get extra charges ... Read More
Itinerary was promising, but disappointed by 2 days in Dubrovnik, when 2 days in Naples, Malta or Civitavecchia would have been better. Another disappointing feature was the impression that Celebrity is always trying to get extra charges wherever possible. The ship provides virtually no help whatsoever to those passengers who do not want to take their very overpriced tours. The entertainment was by and large good and at times excellent, but the show company was much less successful. The show company orchestra was superb. The food in the buffet at breakfast and lunch was very good, but the food at dinner in the main restaurant was a bit hit and miss, at times excellent but occasionally very poor. The chef's ambitious descriptions on the menu were not always matched by what was on the plate. One unfortunate aspect of the cruise was how noisy it generally was. There were several groups of friends who seemed to find it impossible to talk to each other without shouting. The design of the ship also contributed to the noise levels. When music groups were playing in the central atrium, the music was funneled upwards to the open areas above, including many bars and the library, meaning that all conversations had to be louder than was comfortable. As a positive, the staff in the restaurants,bars and the cabin were excellent. On the other hand, the cruise director was poor. I have never been on a cruise where the audience flooded out of the theatre while the cruise director was speaking at the end of the show. He seemed more interested in showing off than in communicating interesting or useful information. Read Less
Sail Date November 2018
This was our second cruise with Celebrity and altough we where open minded it didn't tick our boxes. Find a table in the buffet was an achievement. The waiters in the buffet not at all helpful severall times. In the dining room food ... Read More
This was our second cruise with Celebrity and altough we where open minded it didn't tick our boxes. Find a table in the buffet was an achievement. The waiters in the buffet not at all helpful severall times. In the dining room food was never very warm . No matter how nice the soup is if it'ts not warm it's not good. The Eclipse is a beautiful ship , the cabins are very good ( not very clean in our case). The waiters in the Passport bar where a large step above the rest. Our waiter in the restaurant was good too. The quiz master was a young girl that had no idea about hosting a Trivia the worst of all our cruises we love Trivia and for us it was a major disappointment. The choice of ports fantastic exepting maybe for Zadar that wasn't at all tourist friendly. Nothing major just lots of little problems that didn't got solved, it didn't ruined our cruise but didn't made us want to repeat with Celebrity. Read Less
Sail Date November 2018
Food was excellent, the attendants outstanding, Guest relations members called you to follow up on issue, the whole crew is really caring. Never had such a good experience Tender service was fast Entertainment might be a little bit ... Read More
Food was excellent, the attendants outstanding, Guest relations members called you to follow up on issue, the whole crew is really caring. Never had such a good experience Tender service was fast Entertainment might be a little bit more varied than just singer. Enrichment activities could be improved, eg teaching water painting rather than just give you colored pencils to do Always appreciate to have ping pong on deck 15 Food was excellent, the attendants outstanding, Guest relations members called you to follow up on issue, the whole crew is really caring. Never had such a good experience Tender service was fast Entertainment might be a little bit more varied than just singer. Enrichment activities could be improved, eg teaching water painting rather than just give you colored pencils to do Great cruise and balcony rooms are always the best, if you can Read Less
Sail Date November 2018
We chose this cruise for the ports and for the fact that we would embark and disembark in Barcelona (one of our favourite cities). We had a few glitches on the first day but after that everything fell into place and the rest of the ... Read More
We chose this cruise for the ports and for the fact that we would embark and disembark in Barcelona (one of our favourite cities). We had a few glitches on the first day but after that everything fell into place and the rest of the cruise was wonderful. When we booked the only OV cabin available was 3174 and we were worried that it would be noisy but we had no problems throughout the cruise. Our stateroom attendant (Nasveeta) was most attentive and we had no issues with our room. We found that the Ocean View lunchtime buffet food had improved considerably since our Silhouette cruise two years ago. The choices were excellent especially of local cheeses, salami etc The evening meals in the MDR ( Moonlight Sonata) were very good and if I chose something not to my taste it was quickly replaced.The service was very attentive. We dined once in Tuscan Grill which was fine but not as good as I remembered on the Silhouette. The service was probably no better than the MDR and it was very difficult to attract the attention of the sommelier. On the other hand, we had an amazing meal in Murano with the most attentive service from the waiter and the sommelier. We could not have hoped for more. We were "wowed" by the variety of entertainment/shows though we did not enjoy the two bands ... The Badness were too loud (for our tastes). We were very lucky to have Gilly and the Girl on the cruise and we went to nearly all of their sets and shows - very talented, engaging and playing music that we really enjoyed. We occasionally heard Sashi (guitarist) - very enjoyable and the string duet who were lovely. We thoroughly enjoyed all the shows by the guest entertainers ( except the hypnotist and I didn't find anyone who enjoyed his show). The productions shows were mostly amazing. We struggled occasionally to find drinks/wine at the level of our packages but by visiting several bars we eventually managed to find something we liked (Thank you to Sedat, Dipil, Lewin, Roldan and, especially Ganesh who truly went above and beyond to ensure that we were happy and had everything we wanted). In Elizabeth we think we have found the best Captain's Club host we have encountered for a long time. She was everywhere, greeting and chatting with guests and, making all feel welcome and appreciated. We did not take any X shore excursions but explored on our own. We particularly appreciated the overnight in Dubrovnik and the opportunity to be there in the evening when most of the tour groups had left and the lights came on and it was magical! Read Less
Sail Date November 2018
I had been diagnosed with terminal cancer and I wanted to utilise the time whilst I was fit. It covered the Aegian coast which we had talked about visitin several times, it was likely to be warmer than England and originally we hoped to ... Read More
I had been diagnosed with terminal cancer and I wanted to utilise the time whilst I was fit. It covered the Aegian coast which we had talked about visitin several times, it was likely to be warmer than England and originally we hoped to see Barcelona before embarking. As for the boat. I personally thought the ship was a little too large and space had been sacrificed to squeeze in more cabins. This meant that the majority of sitting space was in a corridor, or though the library was superb.The lifts were excellent, as was the food. We were on table 200 in the dining room and could not have had better service anywhere. On that point we thouhgt the entire staff always looked immaculate and were always friendy and helpful.. The entertaiment was patchy but on a long trip like this it would be difficult to win them all. On the whole it was a very high standard. The resident actors were extremely talented but their shows appeared to be a ' variation on a theme',exept the evening the did 'Songs from the Shows'. I was unable to go ashore very much but judging from the information given when booking there appeared to be a wide selection of options to suit all tastes. I was also very impressed how you pointed out any difficultiea that might be a problem to some people. All in all it was a very enjoyable trip with very little to grumble about. The whole thing went like clockwork. I will continue to be an advocate of cruises as the best value for money when it comes to holidaying. Read Less
Sail Date November 2018
We chose the cruise because it had a good itinerary. We weren’t disappointed. While there were occasional blips in the dining service the staff was very accommodating and working to do their best. We didn’t feel that the upselling ... Read More
We chose the cruise because it had a good itinerary. We weren’t disappointed. While there were occasional blips in the dining service the staff was very accommodating and working to do their best. We didn’t feel that the upselling of merchandise was too prevalent but there was a big push to get you to book the specialty restaurants. We enjoyed the ‘anytime dining’ because we were able to meet people from all over the world. We mainly did shore excursions that were not through Celebrity as the Celebrity groups were much too large.. It would be nice to have cheaper laundry or self serve laundry like on Royal Princess. The cost for laundry was incredibly high. Wifi is also a huge expense. It would be great to see cruise companies work on reducing this. We had a great time and have already booked another cruise on Celebrity in Southeast Asia. Read Less
Sail Date November 2018
We just experienced our first Celebrity Cruise ( after more then 20 cruises and as a Diamond Plus Member of Royal Carribean ). We travelled in a Sky-suite aft with 4 perks included ( premium beverage package, unlimited Wifi, prepaid ... Read More
We just experienced our first Celebrity Cruise ( after more then 20 cruises and as a Diamond Plus Member of Royal Carribean ). We travelled in a Sky-suite aft with 4 perks included ( premium beverage package, unlimited Wifi, prepaid gratuities and a onboard credit of 150 Usd per person ). Taking into account the amount paid this was a very great value for money. The overal service level is outstanding. Most of our meals were taken in the "Luminae" restaurant ( for suite residents ). The menu is less elaborated than the one in the main restaurant but the items proposed and served are excellent ( if you want, you may choose also from the main restaurant menu ). This is combined with a excellent wine choice proposed by the expert sommelier and a friendly efficient waiter service. We had also dinner at Qsine and experienced the " Little Chef " dinner show. A must ( don't forget to negotiate with the specialty restaurant sales on board.... for all of them you will get 30 to up to 50% discount of the announced rates ). The Murano meal is excellent but the atmosphere and service did not reach the level of the other restaurants. It's staff should serve in a lesser automatic drive. We attended two shows with excellent singers, dances and orchestra. Towards the end of the cruise, the music director found the better formula and orchestra to entertain the guests in the Atrium. We definitely enjoyed the cruise and the Celebrity experience. But we had one issue ... shopping on board.....We were attracted by on offer of a Stuhrling ladies watch at a " up to 75 % discount of the tag price" which was 995 Usd. We had to pay 140 Usd. However after we bough this watch, we checked Sturhling's website.... There is no ladies watch at more than 200 Usd in their portfolio, and the watch we bought is shown on the Sturhling site at 90-95 Usd before a discount of 15%. We consider the sale by Celebrity's vendor as fraudulent as the price tag shows a highly inflated price and even with the so called discount the amount to pay was still 50% higher than the normal price setting. Moreover, being very upset by the matter the whole story caused an intimidating warning meeting onboard ( by the way we did not accept their proposed match pricing and returned the watch with full refund ). So be aware for the so called " up to xx% discount " at the ships shops.... It's a regrettable that this experience ( caused by acompany contracted by Celebrity Cruises ) is overshadowing an otherwise excellent cruise Read Less
Sail Date November 2018
The ports were exceptional. Eclipse is beautiful and easy to navigate! The embarkation and disembarkation went smoothly and easy! Our cabin was set up just as requested & our cabin steward was very efficient and responded quickly to ... Read More
The ports were exceptional. Eclipse is beautiful and easy to navigate! The embarkation and disembarkation went smoothly and easy! Our cabin was set up just as requested & our cabin steward was very efficient and responded quickly to our requests! We ate in the main dining room every night except for one night at the Tuscan Grill. The food was very good and our waiter and assistant waiter were very attentive!. We enjoyed the Tuscan Grill even more than we remembered, having been there many times before! The entertainment was good. There was one duo, Gilly and the Girl that was exceptional! They had several late night performances that we attended and each one was as great as the other! A pleasure to hear and see!The Cruise Director was the best we have experienced. He was funny and informative! Of course, we left our usual cruise deposit for our next cruise! Read Less
Sail Date November 2018
This was our 4th Celebrity Solstice class ship. We have done Silhouette, Reflection, and Equinox before sailing Eclipse. Of all our previous cruises aboard Celebrity, our vacation aboard the Eclipse had the least "pop" of any of ... Read More
This was our 4th Celebrity Solstice class ship. We have done Silhouette, Reflection, and Equinox before sailing Eclipse. Of all our previous cruises aboard Celebrity, our vacation aboard the Eclipse had the least "pop" of any of our previous sailings. Embarkation from Barcelona was a breeze. Our cab from our hotel dropped us directly at the check in area and we were aboard within 15 minutes! Emails from Celebrity urging us to delay our embarkation until our pre-assigned time later in the afternoon were wisely ignored, our early arrival went unnoticed. Our "boarding buzz" was quickly extinguished when we stepped onto the ship. Numerous crew members approached us asking about upgrading our beverage package and/or purchase speciality dinning offers. I understand that this is a common complaint from Celebrity passengers and that this sales approach has not been changed by Celebrity after a lot of passenger complaints. The cruise itinerary was fantastic. The crew was very friendly and engaging. Our fellow passengers were great, always willing to chat or share a smile. Despite some of the shortcomings listed below, in no way did they spoil our cruise. The ports that we visited and the people that we met on board and on our private port tours made our trip a rewarding experience. First of all, the food in the dining room was just ho-hum. The food selections were of average "cruiser fare". At times, the food arrived cold or not up to the proper temperature. To be expected from the MDR. I am sure this would not be the case in some of the other dining venues. Had better on other cruises with Celebrity. In addition to the quality of the MDR food, our wait staff in the dining room, while very friendly to us and other tables, sometimes delivered the wrong starter item or were unavailable to respond to our requests. Our wait staff also spent considerable effort to make us aware that a rating of 8 stars or below would land them in hot water and made it clear that we understood how cut-throat their bosses could be when confronted with "bad" reviews. This has happened on other cruises. This seems to be the standard story that you can sometimes get from room attendants and wait staff. A little less of this would be good! Secondly, the music in the Deck 3 Atrium, next to the Passport bar, was below Celebrity's usual high standard. The bands that played there seemed listless or flat, or maybe it was me, not sure. Again, not a big deal but on other Celebrity cruises this area was where we started and ended our evenings. This time, we were glad to get out of this area and not spend to too much time there. The Eclipse was doing a TA after our cruise and I cannot imagine having to depend on this entertainment to get me through 16 nights of a TA. OMG! Other people we talked to said that the entertainment was good. Just a matter of taste. Whatever. And thirdly, the prices for Celebrity's shuttles into town, at some ports, were shamelessly inflated. Prior to booking the cruise there is never any mention of where and when a passenger might have to shell out for a shuttle. Oops, I guess I should've done more research about how Celebrity might try to get me to open my wallet at those ports. Shame on me! All done. Other than that, it was a very enjoyable cruise and would certainly return to Celebrity and would highly recommend cruising out of Barcelona to the Adriatic to any of my friends, family, or colleagues. Thanks Celebrity. See you in Singapore in 2020! Read Less
Sail Date November 2018
We had a two day pre Barcelona with this cruise. Embarkation a little slow long lines celebrity need to fix this. Sailed on a different line and Everything done by computer from your passport to your boarding picture and credit card. The ... Read More
We had a two day pre Barcelona with this cruise. Embarkation a little slow long lines celebrity need to fix this. Sailed on a different line and Everything done by computer from your passport to your boarding picture and credit card. The ship was very nice and clean the cabins were also neat and clean. Entertainment was just ok for me nothing special. Activities were plentiful and fun. Service was excellent. We had first dining time and felt a little rushed but the food was excellent so were our servers. We use outside excursions that we like better than the ones the ship provides. We met many wonderful new people and enjoyed this cruise immensely one of the best cruises next to the river cruises we did last year. Great itinerary would have loved a another seaday maybe next time we will take a transition cruise back home to Florida. Read Less
Sail Date October 2018
I can't say enough about this cruise line. Amazing! amazing! amazing.! We have always vacationed at all-inclusive resorts and never considered a cruise as we are a very active couple and felt we would feel "caged" on a ... Read More
I can't say enough about this cruise line. Amazing! amazing! amazing.! We have always vacationed at all-inclusive resorts and never considered a cruise as we are a very active couple and felt we would feel "caged" on a cruise. I am so glad we gave this a chance and chose Celebrity for our first cruise. Everyone went out of their way to ensure we felt like we were the only ones on the ship. The food was amazing and there was something to suit even the pickiest eater (me being that person). We didn't eat in any of the specialty restaurants as we were very happy with the dining room and excellent service we received each night. The only complaint I have was the running track. Although you could run on it, it was also the main thoroughfare to the buffet so it was too busy to run on:( Other than that- Well done Celebrity! We have just booked our 2nd cruise with Celebrity! Read Less
Sail Date October 2018
My favourite destination in the Mediterranean is Turkey and I thought that my next cruise through the Mediterranean would include ports of call in Turkey. This cruise was off my radar but a friend invited us to attend and we are so glad ... Read More
My favourite destination in the Mediterranean is Turkey and I thought that my next cruise through the Mediterranean would include ports of call in Turkey. This cruise was off my radar but a friend invited us to attend and we are so glad that we were able to enjoy the itinerary. Weather was rainy and windy when we arrived in Barcelona 2 days pre-cruise. Our international flight was poor, so we were in rough shape to take in a walking tour of Barcelona the same afternoon, so we excused ourselves when the rain wouldn't let up. We took a half day tour of Barcelona on the day of embarkation offered by Spanish Day Tours and they conveniently dropped us off at the terminal. Very good tour, we needed a transfer to the terminal anyways and a few extra hours touring Barcelona before embarkation was a nice bonus! Embarkation was smooth and timely. The ship is in excellent shape, nice layout and easy to orient yourself to the main venues. My favourite spots: Cafe el Bacio, great baristas and attentive servers. Moonlight Sonata, the main dining room - consistently excellent, cuts of meat prepared very well, seafood/fish tend to be a little overdone. Superb service and menu choices. Couldn't say no to their excellent desserts, maybe some of the best I have ever had. The Ocean View Cafe (buffet) layout was a little confusing, during peak times the crush of people made service slower and harder to move around and find a table. I had some issues about food handling by some passengers and the ship was very quick to acknowledge my concerns. Captain Leo and Cruise Director Alejandro - very personable, very approachable and funny. Maybe the best Cruise Director we've ever had. You can check out his Facebook page. He just works plain hard to make his passengers happy and entertained. Main entertainment is quite good, better than other cruise lines that I have experienced recently. Overall service is excellent and very staff are very friendly. We booked mainly "free" walking tours in the ports of Spain. They on average were very good. John Lopez Gibraltar private van tour was excellent. Good private walking tour in Marseille. We booked Celebrity tours in Villefranche, Florence, Civitavecchia & Naples. There were too many tours ending at the same time in Villefranche that overloaded the tenders. Of course, that's when the rain and winds picked up and there was not enough cover to wait for the next tender. Kudos to ship staff in trying to keep passengers comfortable. We knew that excursions offered by the ship tend to be quite crowded but that's the price to pay for convenience. That does affect the tour quality. We enjoyed the trip to the ruins of Herculaneum, the others were just poor to average at best. It was an excellent cruise and vacation and I would be happy to sail on any future Celebrity sailings. Read Less
Sail Date October 2018
We flew in on the 29th, Celebrity arranged ride from airport to ship. We arrived at ship just before noon. Boarding process was easy and went smoothly. Everything from start to finish was excellent. Even the weather operated. Cabin etc. ... Read More
We flew in on the 29th, Celebrity arranged ride from airport to ship. We arrived at ship just before noon. Boarding process was easy and went smoothly. Everything from start to finish was excellent. Even the weather operated. Cabin etc. I'll comment below. The bottom line is we totally enjoyed ourselves. The Crew lead by Captain Leo made us feel like family and they wanted us to be part of theirs. It was an excellent experience. Entertainment was top notch. Some people say the ship is dated. We did not find it that way. Yes it is older but it is well looked after. We used Select Dining and it really worked for us. Depending on what excursion we were on the did not have to rush for a specific time to eat. We did not try the specialty dining but were told it was excellent. Café (coffee stop) was very good and relaxing at the end of the day. The Buffet had a wide variety of food and was good. The lounges were good and the drinks excellent. On this ship there is always something going on and if you wish you are more than welcome to join in. As I said this one was one of the best we have been on and Celebrity should be commended for the excellent staff and Captain Leo. He was everywhere ensuring all had a great cruise. IT WAS A GREAT CRUISE. Read Less
Sail Date October 2018
Ports were perfect Staff was outstanding Food was at best mediocre, lacked variety, came cold 3 times in dining room,frozen in buffet ,no water or coffee service, some plates were dirty Public areas too loud, close to the Martini ... Read More
Ports were perfect Staff was outstanding Food was at best mediocre, lacked variety, came cold 3 times in dining room,frozen in buffet ,no water or coffee service, some plates were dirty Public areas too loud, close to the Martini bar you could not tal over the music Prices for drinks etc were outrageous Hot tubs often dirty Incredibly expensive payment requested to be transferred to ports when the city had provided free shuttle service Waited in the rain for over one hour for a tender out of Nice Entertainment was spectacular 5 superior shows and a great single entertainer,Jane ? We were blown away by Euphoria We were on a back to back from Barcelona 11/10 and will review that separately as there are big differences in entertainment Cruise director was accessible, visible, funny and enthusiastic Ports did not dissapoint . We had been to Florence and the HoHo in Livorno was fun The HoHo in Naples allowed to go to the Archeological Museum, that is a MUST Civitavechia is a neat walkable town and the shuttle from port was free Read Less
Sail Date October 2018
We had excellent service from the time we checked in at the dock until the time we walked off the ship. The ship is beautifully appointed as all the S class ships are. One addition to this ship was La Petite Chef at the Qsine site. ... Read More
We had excellent service from the time we checked in at the dock until the time we walked off the ship. The ship is beautifully appointed as all the S class ships are. One addition to this ship was La Petite Chef at the Qsine site. Although we would probably only do this once, it is well worth that one time, very entertaining and the food is great. Our cruise had an ambitious itinerary with only 2 days at sea out of a 12 night cruise. The ports were great choices and we chose to stay on the ship at one port we had previously spent time in. Our first stop was Valencia and we stayed on the ship, second was the town of Alicante and it was easy to get a shuttle to the end of the port and then pick up HOHO bus right there (discounted for seniors). The Santa Bárbara Castle sits above the city and the bus was able to navigate very narrow roads to the top, it is well worth the price of the bus just for this view. Another stop we made was at the Central Market, a great place to stop. Our next port was Malaga and we had chosen a private excursion to go to Granada and visit the Alhambra. Totally amazing. Every port had something unique and interesting to explore. The restaurants on board were fantastic and never disappointed us. The thing that stands out for us on Celebrity is the quality of service and how much the staff is committed to making sure you have a great holiday. Read Less
Sail Date October 2018
a 12 night europe cruise. This was one of the easiest times we got on and off the ship without waiting. The staff was so friendly. Captain Leo was so approachable and it was nice to see him with the staff and the guest and also ... Read More
a 12 night europe cruise. This was one of the easiest times we got on and off the ship without waiting. The staff was so friendly. Captain Leo was so approachable and it was nice to see him with the staff and the guest and also enjoying the shows. The cruise director was the best we have had from 11 cruises. Alejondro was so goo and funny and made each day enjoyable. The cabin was always clean and at dinner we had very good service. Up on deck 14 , out of 12 night the buffet was only crowded one time with only waiting maybe about 2 minutes. Each day for breakfast and lunch you can just go get what you wanted without a wait,( very well planned out). For all the 12 night we had a different show each night and totally enjoyed each one. Thank you for giving us fun and luxury. Read Less
Sail Date October 2018
We chose this cruise because we have sailed with Celebrity and 3 other companies and Celebrity was the best. One company we had a suite, Celebrity we had level 6 and this time level 3 and enjoyed our cruise experience at a 10/10 . Here’s ... Read More
We chose this cruise because we have sailed with Celebrity and 3 other companies and Celebrity was the best. One company we had a suite, Celebrity we had level 6 and this time level 3 and enjoyed our cruise experience at a 10/10 . Here’s why. 1. Incredible helpful staff at all levels. Nothing too much to help with. 2. Super Captain Leo’s is the most incredible mix of professionalism, fun, humour and kindness making his presence obvious. His officers are the same. At Level 3 cruisers we were treated like a million dollar customers. 3. the Shiws, guest entertainers incredible. The Production cast (oct 29 2018. What an incredible cast of talent. 4. The Cruise Director Angentina you did well. He is a master of brilliance and energy. 5. Food omg at every level from Oceanview to the incredible service and cuisine st the speciality dining 6. Cabin. We stayed level 3. Wow it was better than what we have received on level 9 with some cruise companies. We were very happy. 7. Gym. What an incredible place. Great staff 8. Theatre. The only thing better were the Shiows. An incredible mix world star standArd performers. We have attended all levels of entertainment in land so feel equipped to appraise. 9. Rest rooms. Cleaned to perfection. 10. Go on a back behind the scenes tour. An incredible look at how much hard work goes on. And a good look that systems and cleanly is throughout. And a massive call out to the waiters and bar staff. You all were so professional and fun Congratulations to everyone on Eclipse 29/10/2018 Read Less
Sail Date October 2018
This was our 3rd time sailing with Celebrity. Our last cruise (with Princess) was a disappointment, so it was nice to board the Eclipse and feel like we had come 'home'. I agree with what many of the recent reviews have said ... Read More
This was our 3rd time sailing with Celebrity. Our last cruise (with Princess) was a disappointment, so it was nice to board the Eclipse and feel like we had come 'home'. I agree with what many of the recent reviews have said about the Eclipse and it's Fall 2018 Mediterranean itinerary, but there were a few parts of our experience I will elaborate on. Embarkation: We received an email about 2 days before departure that noted a suggested embarkation time of 2pm for those on Deck 7. Someone from the previous sailing had commented on long lines at the Barcelona cruise port, so rather than stand in line for a while, we chose to honor the 2pm assigned time. There were no lines and we went from taxi to first drink in less than 15 minutes. As a bonus, we could go straight to our cabin to put our carry-on bag away. Getting to the port: We stayed in Barcelona for 3 days pre-cruise. I recommend a taxi from your hotel/airport to the port. It was about 15 Euros from Plaza Catalunya. It is cheaper to take the subway and then the cruise bus to the port, but this will still cost you about 5 Euros per person and a lot of lugging suitcases, so I don't recommend it (we did see quite a few people doing this). Stateroom: We had a balcony for the first time and we loved it. Being the end of October, we didn't get to use it very much (too chilly), but it was nice to have the option. Also a shout out to our stateroom attendant Adi. He always magically appeared and serviced our room at least twice a day (if not 3 times some days). The room was very clean with minimal signs of wear and tear. Food: We had a specialty dining package (4 nights). Qsine was gimmicky - good to do it once, but I wouldn't have paid full price. If you can do it as part of the dining package or at a discount, that is your best bet, but not worth full price at all. We did not love Murano as much as we had in the past. Not sure why - maybe just not our taste? Tuscan Grill was our favorite. We ate there twice and my only wish is that I had a bigger stomach to keep eating. Sushi on 5 was good, but service was a bit slower. It was a sea day when we were there, and I think they were a bit overwhelmed. Lastly, we ate at the buffet for most all other nights of our 12-night cruise. Great selection, food was very tasty and with such a port-heavy itinerary, we didn't want to be stuck in a long dinner. We were very tired. Of note, some nights at Sushi on 5, they turned it into an Indian restaurant. I didn't catch if it was a flat-rate or per-item pricing. Maybe a new concept they are trying out? I also learned that you can order the Sushi on 5 menu items to your stateroom (cost per item) - we occasionally saw bags of food going out, so there must be a few people doing this. Drinks: We had both upgraded to the premium drinks package pre-cruise. I probably would only do the classic package next time. I didn't find the mixed drinks that great or the pricier wines that much better. Shore Excursions: We originally booked 3 excursions with Celebrity, but one was cancelled pre-cruise due to heavy rain in Spain. On board, another excursion we booked was re-scheduled to a different time, then cancelled altogether. We rebooked a similar excursion and I wish we hadn't. The guide had a heavy Italian accent and I could barely understand him. He talked non-stop the entire way (80 minutes) between Naples and Sorrento. At 0715am, I really needed him to be quiet. There were also several stops for shopping - at carefully selected stores of course. By the time we got to Pompeii mid-afternoon, I hoped we would have a different guide. No such luck. Fortunately, I had an App on my iPhone to guide me around Pompeii. Much more informative in a voice I could understand. And free! Transportation: At several ports, there were shuttle buses taking you into town. These were rarely free and could be up to 10 Euros per person (e.g. Valencia). In a couple ports, you can walk right into town, but in others (Civitavecchia), this is impossible as no pedestrian traffic is allowed in the port. Just something to be aware of. Entertainment: We rarely remember the names of crew and almost never recall the entertainment, so for us to remember Alejandro and Super Captain Leo really says something about how good they were. While I didn't talk to either of them personally, they were very entertaining at shows and very visible and engaging around the ship. Selling things/charges: Yes, lots of opportunities to spend money on this ship. We just ignored it. I was a bit disappointed that bingo on the last day was so expensive - $49 USD was the minimum to get bingo cards. That seems like a lot to me. Laundry was also pricey - $49 USD/bag as a "special" one day. I can understand why people pay the hefty airline fees to bring an extra bag of clothes with them. In short, had a great time and we can't wait to be back on another cruise next year. Read Less
Sail Date October 2018
Received a very good offer from a travel agent that included air, 2 days in Barcelona before the cruise, 1 day after the cruise, pre-paid gratuities and a drink package. Stateroom attendant was excellent, even providing a very good bottle ... Read More
Received a very good offer from a travel agent that included air, 2 days in Barcelona before the cruise, 1 day after the cruise, pre-paid gratuities and a drink package. Stateroom attendant was excellent, even providing a very good bottle of Champagne on our anniversary. Enjoyed the dining--did both anytime dining as well as in the buffet. We noted that we enjoyed the waiter in the dining room, so were sat there on nights we dined there--he was quite good and answered a lot of our questions about the ship and cruising in general. And, spoiled me with extra lobster tails, even though I did not ask for them. Over the two weeks, I ate (and probably drank) far more than I do at home over most likely 6 weeks. But, ended up losing 8 pounds!!!!! Probably because on most tours, between those and walking on the ship, we walked over 4 miles every day. For excursions, did a mix of OnLine Vacation and Celebrity. The only issue with non-Celebrity excursions is you don't get picked up at the boat, but unless it was a short walk, there are shuttle buses. Guides for both were a mix from just ok to quite good. Best was in Rome--very knowledgeable--that one was with OnLine. In Malaga, did the Hop on/Hop off tour. Should have waited to later in the morning for that one, as the first buses are packed. This was the least enjoyable tour, but we still go to see a lot, along with just about every red light in town. Also did the ship tour--pricey but interesting. We were invited to the helipad for sail away on one day--not sure if they do this every day or not. Had only a couple of complaints, the first being the well worn towels in the bathroom. They need to stock up on new ones at Costco! And the tissue thin toilet paper. Do ships/hotels really save that much when you use 4 times a much that you would with good TP? The dining room menus are also getting worn and stained. The internet packages are extremely overpriced--there was an offer for the last two days that still was more than what I pay for a month at home. I have VerizonAnd, why do they charge $25 for the pictures? My guess is they could sell a lot more it they were $10. As for the passengers, very interesting mix, met many people from all over the world. Wasn't really a good cruise for kids--met one British couple who live in France and had their 12 year old son with them--there was only one of kid around the same age. Biggest complaint about passengers was those who, at breakfast, sit at their table in the buffet forever, just drinking coffee and talking, while others milled about looking for a place to sit. As for entertainment, did not see any shows, as we had to leave the ship early most mornings, and did not dine until around 7:30. They did have bands/duos singing late afternoon/ later in the evening in the big open common area--sorry, but they were not very good. Read Less
Sail Date October 2018
We booked this cruise because we were very pleased with prior cruise and seeing the Western Mediterranean had always been a dream. The service and food on the ship was excellent, definitely 10 out of 10. The food was excellent in all ... Read More
We booked this cruise because we were very pleased with prior cruise and seeing the Western Mediterranean had always been a dream. The service and food on the ship was excellent, definitely 10 out of 10. The food was excellent in all locations and wait staff in the dining room, the buffet, and the restaurants was friendly, knowledgeable, courteous, and accommodating. Clients had an option of eating only with your party or joining others and there was never a wait. Our cabin "minder" was also excellent. The entertainment was good, though we didn't really take advantage of many options. We were very disappointed in the shore excursions, as were many people that we found complaining about them on the excursions and at meals. As one person said, "the treatment of the ship is rated at the top, but the excursions are rated at the bottom" The problems included a guide in Aix en Provence who spoke for over an hour on the bus in a monotone nonstop about the ancient history of the area; when walking around she had no microphone, looked ahead kept walking and talking; Another guide in Florence who pushed specific restaurant and tour, neither of which was not actually prepared for us. The worst however was the Roman guide, Massimino, who was rude, ignored someone who became ill, and ignored requests from clients. When bringing our concerns at the Shore Excursion desk onboard, received very poor response. I advise going on Cruise Critic or TripAdvisor to find other shore excursions. Read Less
Sail Date October 2018
This is our 4th Celebrity cruise. The ship is clean all the staff were very polite and helpful. The entertainment in the theatre although all acts were very good it lacked variety. The booked acts were all singers except for a ... Read More
This is our 4th Celebrity cruise. The ship is clean all the staff were very polite and helpful. The entertainment in the theatre although all acts were very good it lacked variety. The booked acts were all singers except for a magician! The food in the seaview cafe was very good . Sometimes we struggled to find a seat. In the evening we eat at around 6 most nights. We had to book a table for the first night and just rebook nightly as we went in. Some nights the service was a bit slow but mostly it was ok . The staff are all friendly and polite. I was rather disappointed at the menu's, they obviously reuse the sheets but some nights they were ripped and dirty. It was a good itinerary with only 2 sea days. On one of the sea days we went up to the hot glass show and both made a vase. They were a bit expensive but a lovely useful keep sake. The Captain was very visible on the cruise and even said goodbye as we left the ship. Read Less
Sail Date October 2018
We choose this cruise based on it's ports of call. Boarding was a bit hectic as there were disruptions in Barcelona planned for the afternoon. The ship was in good shape and well kept. Cabin was very good and our attendant made sure ... Read More
We choose this cruise based on it's ports of call. Boarding was a bit hectic as there were disruptions in Barcelona planned for the afternoon. The ship was in good shape and well kept. Cabin was very good and our attendant made sure that it was kept in good condition and clean. Having previously sailed on the Equinox and the Reflection we found the food in the Moonlight Sonata very good and much improved. The Ocean View Cafe had plenty of variety to choose from for breakfast and lunch. Enjoyed the entertainment, guest performances and the Super Cruise Director Alejandro along with his Activity Manager Giuseppe. Impressed with the professionalism and sense of humor that Captain Leo displayed, he was visible and about when ever we seemed to be walking around the ship. Did not have a beverage package but purchased wine by the bottle for our meals. Dining room service was very good and were very fortunate to have two very engaging couples from the US. Enjoyed as much of the ships facilities as we could even though we were on a 9 port cruise with only 2 sea days. Getting on and off the ship was no problem as we planned our own excursions. Disembarkation went smoothly and we were bid safe travels home by Captain Leo and Cruise Director Alejandro. Read Less
Sail Date September 2018
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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