1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Eclipse Review
  5. Celebrity Eclipse Cruise Reviews

21 Celebrity Eclipse Cruise Reviews for Senior Cruises to Europe - Western Mediterranean

We chose the cruise because it had a good itinerary. We weren’t disappointed. While there were occasional blips in the dining service the staff was very accommodating and working to do their best. We didn’t feel that the upselling ... Read More
We chose the cruise because it had a good itinerary. We weren’t disappointed. While there were occasional blips in the dining service the staff was very accommodating and working to do their best. We didn’t feel that the upselling of merchandise was too prevalent but there was a big push to get you to book the specialty restaurants. We enjoyed the ‘anytime dining’ because we were able to meet people from all over the world. We mainly did shore excursions that were not through Celebrity as the Celebrity groups were much too large.. It would be nice to have cheaper laundry or self serve laundry like on Royal Princess. The cost for laundry was incredibly high. Wifi is also a huge expense. It would be great to see cruise companies work on reducing this. We had a great time and have already booked another cruise on Celebrity in Southeast Asia. Read Less
Sail Date November 2018
I had been diagnosed with terminal cancer and I wanted to utilise the time whilst I was fit. It covered the Aegian coast which we had talked about visitin several times, it was likely to be warmer than England and originally we hoped to ... Read More
I had been diagnosed with terminal cancer and I wanted to utilise the time whilst I was fit. It covered the Aegian coast which we had talked about visitin several times, it was likely to be warmer than England and originally we hoped to see Barcelona before embarking. As for the boat. I personally thought the ship was a little too large and space had been sacrificed to squeeze in more cabins. This meant that the majority of sitting space was in a corridor, or though the library was superb.The lifts were excellent, as was the food. We were on table 200 in the dining room and could not have had better service anywhere. On that point we thouhgt the entire staff always looked immaculate and were always friendy and helpful.. The entertaiment was patchy but on a long trip like this it would be difficult to win them all. On the whole it was a very high standard. The resident actors were extremely talented but their shows appeared to be a ' variation on a theme',exept the evening the did 'Songs from the Shows'. I was unable to go ashore very much but judging from the information given when booking there appeared to be a wide selection of options to suit all tastes. I was also very impressed how you pointed out any difficultiea that might be a problem to some people. All in all it was a very enjoyable trip with very little to grumble about. The whole thing went like clockwork. I will continue to be an advocate of cruises as the best value for money when it comes to holidaying. Read Less
Sail Date November 2018
We flew in on the 29th, Celebrity arranged ride from airport to ship. We arrived at ship just before noon. Boarding process was easy and went smoothly. Everything from start to finish was excellent. Even the weather operated. Cabin etc. ... Read More
We flew in on the 29th, Celebrity arranged ride from airport to ship. We arrived at ship just before noon. Boarding process was easy and went smoothly. Everything from start to finish was excellent. Even the weather operated. Cabin etc. I'll comment below. The bottom line is we totally enjoyed ourselves. The Crew lead by Captain Leo made us feel like family and they wanted us to be part of theirs. It was an excellent experience. Entertainment was top notch. Some people say the ship is dated. We did not find it that way. Yes it is older but it is well looked after. We used Select Dining and it really worked for us. Depending on what excursion we were on the did not have to rush for a specific time to eat. We did not try the specialty dining but were told it was excellent. Café (coffee stop) was very good and relaxing at the end of the day. The Buffet had a wide variety of food and was good. The lounges were good and the drinks excellent. On this ship there is always something going on and if you wish you are more than welcome to join in. As I said this one was one of the best we have been on and Celebrity should be commended for the excellent staff and Captain Leo. He was everywhere ensuring all had a great cruise. IT WAS A GREAT CRUISE. Read Less
Sail Date October 2018
We had a two day pre Barcelona with this cruise. Embarkation a little slow long lines celebrity need to fix this. Sailed on a different line and Everything done by computer from your passport to your boarding picture and credit card. The ... Read More
We had a two day pre Barcelona with this cruise. Embarkation a little slow long lines celebrity need to fix this. Sailed on a different line and Everything done by computer from your passport to your boarding picture and credit card. The ship was very nice and clean the cabins were also neat and clean. Entertainment was just ok for me nothing special. Activities were plentiful and fun. Service was excellent. We had first dining time and felt a little rushed but the food was excellent so were our servers. We use outside excursions that we like better than the ones the ship provides. We met many wonderful new people and enjoyed this cruise immensely one of the best cruises next to the river cruises we did last year. Great itinerary would have loved a another seaday maybe next time we will take a transition cruise back home to Florida. Read Less
Sail Date October 2018
We chose this cruise because we have sailed with Celebrity and 3 other companies and Celebrity was the best. One company we had a suite, Celebrity we had level 6 and this time level 3 and enjoyed our cruise experience at a 10/10 . Here’s ... Read More
We chose this cruise because we have sailed with Celebrity and 3 other companies and Celebrity was the best. One company we had a suite, Celebrity we had level 6 and this time level 3 and enjoyed our cruise experience at a 10/10 . Here’s why. 1. Incredible helpful staff at all levels. Nothing too much to help with. 2. Super Captain Leo’s is the most incredible mix of professionalism, fun, humour and kindness making his presence obvious. His officers are the same. At Level 3 cruisers we were treated like a million dollar customers. 3. the Shiws, guest entertainers incredible. The Production cast (oct 29 2018. What an incredible cast of talent. 4. The Cruise Director Angentina you did well. He is a master of brilliance and energy. 5. Food omg at every level from Oceanview to the incredible service and cuisine st the speciality dining 6. Cabin. We stayed level 3. Wow it was better than what we have received on level 9 with some cruise companies. We were very happy. 7. Gym. What an incredible place. Great staff 8. Theatre. The only thing better were the Shiows. An incredible mix world star standArd performers. We have attended all levels of entertainment in land so feel equipped to appraise. 9. Rest rooms. Cleaned to perfection. 10. Go on a back behind the scenes tour. An incredible look at how much hard work goes on. And a good look that systems and cleanly is throughout. And a massive call out to the waiters and bar staff. You all were so professional and fun Congratulations to everyone on Eclipse 29/10/2018 Read Less
Sail Date October 2018
We booked this cruise because we were very pleased with prior cruise and seeing the Western Mediterranean had always been a dream. The service and food on the ship was excellent, definitely 10 out of 10. The food was excellent in all ... Read More
We booked this cruise because we were very pleased with prior cruise and seeing the Western Mediterranean had always been a dream. The service and food on the ship was excellent, definitely 10 out of 10. The food was excellent in all locations and wait staff in the dining room, the buffet, and the restaurants was friendly, knowledgeable, courteous, and accommodating. Clients had an option of eating only with your party or joining others and there was never a wait. Our cabin "minder" was also excellent. The entertainment was good, though we didn't really take advantage of many options. We were very disappointed in the shore excursions, as were many people that we found complaining about them on the excursions and at meals. As one person said, "the treatment of the ship is rated at the top, but the excursions are rated at the bottom" The problems included a guide in Aix en Provence who spoke for over an hour on the bus in a monotone nonstop about the ancient history of the area; when walking around she had no microphone, looked ahead kept walking and talking; Another guide in Florence who pushed specific restaurant and tour, neither of which was not actually prepared for us. The worst however was the Roman guide, Massimino, who was rude, ignored someone who became ill, and ignored requests from clients. When bringing our concerns at the Shore Excursion desk onboard, received very poor response. I advise going on Cruise Critic or TripAdvisor to find other shore excursions. Read Less
Sail Date October 2018
We chose Celebrity as our estate agent led us to believe it was a luxury cruise company, but I wouldn't have said so from our experience recently on the Celebrity Eclipse. I travelled with my 82 year old mother for her birthday to ... Read More
We chose Celebrity as our estate agent led us to believe it was a luxury cruise company, but I wouldn't have said so from our experience recently on the Celebrity Eclipse. I travelled with my 82 year old mother for her birthday to various ports across the mediteranian. We chose an Aqua class cabin and should have had priority boarding due to my mother's age and her being registered disabled. However on arrival to embark aboard the ship we were told Aqua class means nothing and were told to stand in an hour long queue in blazing sunshine of 29 degrees centigrade. This took it's toll on my mother and was a poor start to the holiday. Problems such as this continued at some ports throughout and made for a very tiring and painful experience for my mother on occasion. They simply are not bothered about disabled or elderly and you are expected to just get on with it. Unfortunately added to this the majority of passengers were American and barge you out of the way or push you aside, they lack empathy for the elderly or disabled too it seems. And so if you struggle with mobility you may wish to rethink booking with celebrity. Our state rooms were pleasant although the balcony and seats splattered with white paint everywhere. Looked shabby I'm surprised this wasn't noticed, they must have checked after works were completed. The food was of a very high standard and the staff were brilliant. Very friendly and helpful. Our state room attendant Connie was exceptionally helpful to my mum, particularly when our luggage went missing when we embarked. We had to wait 5 hours to find our suitcase was held back for security purposes only to find when scanned there was nothing wrong at all. We needed medical supplies and it was very upsetting for my mum after the struggle to board. The sunset bar is lovely in the evening. Unfortunately we were told to move by an American group so they could take pictures one evening. This seems fairly normal on this ship, English are second class and the staff seem to be used to being spoken to poorly by Americans. We enjoyed the sushi restaurant very much but decided to not attend the bars in the evening after a few nights, had an unpleasant experience eith a drunken male passenger becoming aggressive. Reported it but heard nothing further. The casino is sizable! And the martini bar is fun with its iced bar surface. The staff in the jewellery shops are very pushy. I was approached and explained I wished to browse to see if something caught my eye as I didn't have anything specific in mind. I was then told I must want something to catch my eye and I needed to try something on so that I would want to buy it. I didn't return after that. The shower pressure was an issue some days, often sounded like a tractor! But some nice refinements like a demisting bathroom mirror. Bed was very comfortable and state rooms well organised. Robes were very useful. It did feel like they were constantly trying to extract more money from you wherever possible. As soon as you arrive on the ship, in fact even before we set foot aboard, immediately after checking in whilst still on the quay, staff will stop you and ask if you have a drinks package and push hard yo sell you one if you do not. We had already purchased the classic passage and when I explained this I was told I needed to upgrade to premium because it was much better for me. When I asked why they bothered with other levels of drink package if the premium was the only one worth having they had no answer for me. Classic was ample for our needs, but we were stopped several more times with the hard sell when we stepped aboard. And we had to have customer services cancel charges from our bill twice which were added incorrectly as the drinks were included in our package. Worryingly I had not signed to authorise the charges. So generally keep an eye on yiu r bill daily using the tv in the state room. They are supposed to give you a breakdown the night before disembarking but they didn't for us. The spa is very nice but very expensive. $65 to change the shellac colour of my nails, just an example. The excursions celebrity offer are also very expensive indeed. Wait until you get to the port you will be able to organise much more reasonably. We were charged $25 for one transfer from ship to port and realised a few metres from the ship there was a free bus service. Many passengers saw, remarked, felt this was unreasonable. All in all the staff and food was great, the ship was very nice in parts but lacked lustre and was tired in others. Would I cruise again? Yes, i enjoyed the concept. Would I cruise with celebrity? Sorry, I'm afraid that's unlikely. Read Less
Sail Date September 2018
We were just looking for a restful cruise from Southampton in September and this fitted the bill. We had done all of the ports on past cruises. Booking using their web site was a complete nightmare. Eventually had to call their office ... Read More
We were just looking for a restful cruise from Southampton in September and this fitted the bill. We had done all of the ports on past cruises. Booking using their web site was a complete nightmare. Eventually had to call their office in Surrey and get one of their agents to do everything for me. The list of things that went wrong are to numerous to mention here. The cabin on deck 7 was as good as other ships of this size and the attendant was efficient if a little withdrawn. The ship was smart and up to expectations as far as decor and facilities were concerned. We had a drinks package and onboard spend. The drinks package does not extend to the minibar in the cabin even if you drink the same drinks as those included in the bars. No explanation for this forthcoming. The agent had helped me make speciality dining reservations before sailing (this did not work online) from my onboard account. When I checked my account on cabin TV, there was no mention of the spend so I queried it. If you book before you sail it is not shown on your account but it does show on guest services system. The assistant who showed me my real account was obviously fed up of explaining this to any number of guests. I declined the automatic gratuities before sailing planning to do my own. It made no difference. The gratuities were added to my account anyway. Apparently you have to decline them onboard what ever the agent did online for me. I was presented with a 'demand' for gratuities in the form of envelopes on my bed the second last night. There was a label on the top of the envelope telling me who I should pay and how much it should be per person per day. I tore them up and made my own arrangements. The meals in the restaurant were good if a little repetitive. The speciality dining in Murano and Tuscan Grill was slightly better but not value for the additional cost. The entertainment was very variable. Jayne Curry was fantastic, one of the concert party shows was excellent as was the comedian. However, much else was average or just plain poor. The groups playing in the atrium were loud. The drumming in particular was loud and reminded me of the films showing slave galleys with drums beating out the rowing rhythm. Unfortunately, the rhythm was ramming speed. The orchestra in the theatre was good but their sound often drowned the artist (which was an occasional bonus). The best piece of entertainment was the hot glass show. Service was variable except for Jasna in the wine bar who was truly excellent. I saw at least six events where superiors were berating junior staff in front of passengers. This is abject management. In one case that highlights the real Celebrity culture a manager was berating his staff for not up selling more speciality dining to passengers. I could not view the shore excursion properly online so I did not take any offered by Celebrity. When I got onboard and saw their prices I was pleased their online system was rubbish. I knew each port so was able to do my own tours at a fraction of the cost. I have seen comments stating that Celebrity nickel and dime their passengers. I have to agree with those comments as their hands were never out of my pocket. I have done at least eleven other cruises on other lines but this is the first time I have felt uneasy with regard to their pushy sales activities onboard. We will not use Celebrity again. Read Less
Sail Date September 2017
This was our third cruise on the Eclipse though the first time we have sailed fro Southampton. We travelled with two friends. The embarkation was easy, parked the car in the nearby carpark (ABP £120.00) where the luggage was taken from ... Read More
This was our third cruise on the Eclipse though the first time we have sailed fro Southampton. We travelled with two friends. The embarkation was easy, parked the car in the nearby carpark (ABP £120.00) where the luggage was taken from us to the ship. A very short wait after the check in formalities. We boarded at 11:30am, cabin was available at 1:00 pm and the last item of luggage was delivered by 3:30 pm. Our cabin steward (IMADE) was excellent and supplied all our requirments. In the MDR we had a table for 10 (table 239), the waiter (JESUS) and his assistant(Felix) were excellent. Our Sommelier (YAN from China) was outstanding, advising us on the wine to go with our food choices and keeping our glasses topped us as required. In general the cruise staff were very good with the exeption of the staff in the Cafe El Bacio who were indifferent at times. The coffee served in the EL Bacio was not very good being weak even if you got a double shot, we had found this on our previous cruise when the coffee supplier had been changed to Lavvaaso. We found it very difficult to find a seat in any of the midship bars for pre and after dinner drinks with the Martini bar area the most crowded. Perhaps Celebrity should look at the amount of space that is given to the art sales area which in my opinion could be reduced by 75% and the cellar masters whch could also be reduced. Additional seating could then be installed with perhaps a second Martini bar which is very popular. My Wife and I did not go on any of the ships excursions ( These are in our opinion overpriced) but did our own thing in the ports. Read Less
Sail Date September 2017
What can I say, just outstanding. The staff were friendly and worked so hard and a special mention of our waiter and assistant waiter on table 219, Jason and Pande and Aleks the Sommelier. Didn't see much of our cabin steward but ... Read More
What can I say, just outstanding. The staff were friendly and worked so hard and a special mention of our waiter and assistant waiter on table 219, Jason and Pande and Aleks the Sommelier. Didn't see much of our cabin steward but when we did see him he was lovely and kept the room immaculate. The food was exceptional ,one comment though that I think it needs to have more variety on it as it didn't change that much, still had Filet and Chateau Briand and my husband loved the escargots. The ship was beautiful as we expected, could do with some more lifts as they were extremely busy at certain periods of the trip but that was no big deal. Eddie the entertainment director was fabulous as was our Captain "the voice from above", certainly was very visible and mixed with all the passengers which makes a change. The shows were excellent as were the individual acts that came on, Jane Curry was terrific as were the McDonald brothers. The tours were good although the storm in Rome put a slight dampener on things but that's not Celebrity's fault. My husband and myself loved everything about the cruise that whilst on board we booked the next one, roll on September 23rd next year. Read Less
Sail Date September 2017
Boarding at Southampton was very easy. A van awaited us on the car park and our luggage was loaded onto it to be taken to the ship. No lines and we were on the ship in 15 to 20 minutes! The ship was in very good shape, beautiful and clean ... Read More
Boarding at Southampton was very easy. A van awaited us on the car park and our luggage was loaded onto it to be taken to the ship. No lines and we were on the ship in 15 to 20 minutes! The ship was in very good shape, beautiful and clean and the star of the ship were the crew; Smiling faces everywhere alongside excellent service and a keenness to please. Our room was spotless and kept spotless by the team of Ketut, Edwin and Marian. Dining ' we had an option to dine either in Blu or in select dining. The food in both was excellent, however we felt the atmosphere in Blu was a little sterile and didn't appreciate feeling hustled into deciding whether we were going to dine there every night. By contrast select dining was very welcoming with much friendlier service. There was a buzz of fun from the guests which wasn't there in Blu. We dined in Murano twice and found it absolutely excellent; Slick efficient service and superb food. Tuscan grill seemed somehow lacking this time around and it was difficult to understand why; the food was excellent but the experience didn't seem special. Qsine was well Qsine! We went in a group, had fun, made noise. The food doesn't really suit us; however we had a good time! My daughter is diabetic so we appreciated the symbols on the dining room menus to guide us however the speciality restaurants didn't have this so it was more difficult for her. Entertainment. We went to the production shows and enjoyed them all, with the enthusiastic cast giving their all. The Liverpool comedian was excellent but the remaining shows didn't really appeal to us. Club acts, some acts seen on previous sailings. The guitarist Charlie was great and entertained us at venues all over the ship. The Martini Bar was a lively venue with the bar tenders working hard to entertain us. We felt the night-time music was lacking around the ship compared to American sailings. We were told it was because British guests on previous sailings had complained about the music as they were reading. We came to Celebrity for a more international feel so it will be a shame if the line panders to these vocal guests. Many regular cruisers commented on the fact that they preferred American sailings on Celebrity! Bruce, the Captains club host was charming and helpful. He organised events well and was always available at the agreed times. A bit of a hiccup with the dates and times on the events sheet, but he quickly sorted it out. Ports ' Malaga. We took the shuttle bus and went around the Moorish citadel. An easy port to discover on your own. Ville Franche. A tender port, but it was well organised and we got ashore pretty quickly. We used a private tour company to Monaco, Eze and Nice with 4 others. A fabulous day, wonderful views and a day for spotting some great cars! Civitavecchia. We had been to Rome many times, so decided to have a rest day in the port. Great shopping, superb market and a lovely promenade. Easy to explore on your own with free maps handed out by the local tourist information at the dock exit. Livorno. Again a private tour with 4 others to Pisa and Florence. It was many years since we had been so we enjoyed it thoroughly at a relaxed pace. Genoa. We organised a tour with Umberto Catanni who took 6 of us to Portofino, Sta Margherita and other villages along the Ligurian Riviera and then to Genoa. We had a wonderful day and Umberto escorted us well very informative with suggestions of what to see and hosted a wonderful lunch. Gibraltar. We took a taxi tour which we arranged as we arrived at the port. Lots of capacity so very easy. All take a similar route and have a set price per person. Shopping is great here and prices very good so make sure you have time. We bought drinks, jewellery and perfumes here! Shops take ' or Euros. Lisbon We organised a tour with 'we hate tourism tours'. We read the website and knew we weren't in for the standard tour! We were very impressed. Miguel looked after us, bought us little surprises, pastries, cherry Brandy in chocolate cups, Belem pastries and we had a wonderful picnic lunch ' a real taste of Portugal! We visited Lisbon, Belem, Sintra, a Quinta and Garden and Cascais and Estoril. A fabulous day. Engagement of Captain and his officers with guests was excellent. This is clearly a well run ship.There were wonderful treats like helipad arrivals and / or departures at some ports. There were the usual grumbles and gripes from some passengers but there was never a line a guest relations ' a sign that problems were minor and very few indeed! There were some very inconsiderate guests on board ' and sad to say they were from the south of England. The way the staff were treated by them was appalling to witness. More like aristocracy and the servant class than appreciating excellent service from professionals. Guests were treated no better by them; preventing people getting into half filled elevators, pushing into the front of the line when debarking at ports, and pushing past elderly and disabled people. Getting off the ship in Southampton I was elbowed in the ribs by a man whose wife almost knocked our disabled daughter to the floor. I was so ashamed and shocked by their behaviour. Maybe we should all be more vocal to stop this type of thing happening? Overall a fabulous cruise. Thank you Celebrity for keeping up the standards we enjoy. Bring on the next one.   Read Less
Sail Date September 2013
This was our first Celebrity cruise from Southampton, although we had previously done 2 Caribbean cruises with them. This was our third cruise since my wife became a wheelchair user, the others being with P&O, so it would be ... Read More
This was our first Celebrity cruise from Southampton, although we had previously done 2 Caribbean cruises with them. This was our third cruise since my wife became a wheelchair user, the others being with P&O, so it would be interesting to compare Eclipse with Azura and Ventura. We travelled down the night before staying overnight at the Premier Inn at Southampton airport the second time we had stayed here and it did not disappoint, especially as we had managed to book a room for only £29. We had free parking which worked very smoothly, with ABP you park the car yourself instead of the valet parking system used by CPS, the Blue badge car park is adjacent to the luggage drop off point which was very convenient. We arrived about 11:45 and were on board by about 12:30; however the cabins were not available until 2:00, so we headed for the Ocean view cafe to get cracking on our 2 weeks of over eating. The accessible stateroom seemed slightly smaller than the equivalent on Azura/Ventura, but they are certainly more luxurious, P&O's staterooms seemed a little more utilitarian. However Celebrity is a bit meaner when it comes to storage space. Unlike the AB cabins there is no over bed storage and the wardrobe has only double hanging, there is no full height open drawer storage as P&O have; and a lot less normal drawer space than P&O's accessible cabins have. But somehow we managed to unpack and stow everything once our cases arrived. Where Celebrity's HC cabins do score though is with the automatic door openers, this makes entry and exit with a wheelchair so much easier. This system also applies to the public restrooms and again makes wheelchair access a doddle. Initially the lack of separated disabled toilets seemed a bit disconcerting, this meant that we had to use the ladies facilities only, but in fact this was never a problem at least not for us, although I did get some strange looks when we used busy toilets. The ship itself is beautiful but in an understated sort of way, there is no "wow" factor with the Solstice class, although the MDR when the tables are fully set for dinner looks quite magnificent. Our cabin was in the forward section of deck 7 but fairly close to the forward lifts, which is essential for wheelchair users. Once you know the location of the main areas navigating your way around the ship is fairly easy, all the dining areas are in the aft sections, unlike the Princess Grand class with their midship dining rooms which means you can only access their larger aft dining room via the stairs or lifts. Food quality is always a personal issue but we give Eclipse 5 stars for all their food and dining venues. The Oceanview buffet restaurant has a well-designed central servery area with access from both side's seating areas, unlike Grand class ships. We only ate breakfast and lunch here, it did get crowded at busy periods but we always managed to find seats somewhere. For dinner we had chosen Select dining, Celebrity's version of Anytime dining, on Eclipse this now occupies the entire upper tier on deck 4, clearly it is becoming increasingly popular. We never pre-booked a time or table but never had to wait to be seated, however we always shared a table and never requested a table for two. We never had a bad food experience except for one fish dish which was quite dry; however we had been advised by the waiter in his explanation of the day's menu that this would be the case, so we had been warned. We booked two speciality restaurants, Murano and Tuscan Grill, we enjoyed Tuscan best, mainly because of the superb view over the wake from its location aft on deck 5, but both provided a fine dining experience and a bit more personal service than you do get in the MDR. Entertainment on Celebrity is not as good as P&O, there were only 3 production shows on our 14 day cruise, there were guest entertainers in the Theatre on the other nights but ventriloquists, illusionists, jugglers and some singers don't really excite us, but we did watch a good comedian and also an excellent violinist, however 2 or 3 good quality Tribute acts would have been most welcome. Other than the Theatre and the Sky Observation lounge the remaining entertainment areas on Eclipse are only adjuncts to the various bars, there are no venues which match Manhattan or Malabar on Azura. As for the regular entertainers on board, the party band Twist of 8 were quite good and the 4 man A Cappella group was worth watching, although their best offering was as the Four Seasons in the Jersey Boys section of the West End and Broadway musicals production show. We had booked 3 accessible shore excursions, Malaga, Rome and Lisbon, and these were very enjoyable. The first 2 were combined with a minimal walking AB tour using full size coaches which had a lift at the rear side for wheelchair access. A section of normal seats had been removed to allow for 3 wheelchair passengers who were unable to transfer to normal seats, they also included 3 or 4 HC passengers who could transfer and had collapsible chairs that could be stowed in the luggage bays. This process worked well but loading and unloading the wheelchairs is of course time consuming. The Lisbon coach was smaller and only catered for HC passengers and their partners, but it utilised the same loading principle. Unfortunately the air conditioning was not working correctly and with the temp. about 29 deg it became somewhat uncomfortable in the coach. Pricing for the first 2 trips was reasonable and in line with normal AB tours, the Lisbon excursion being limited to HC passengers was much higher and was priced similar to P&O accessible excursions. At the other Ports we went ashore under our own steam, utilising the Port shuttle bus at Livorno, the tender shuttle at Villefranche, and walking into town at Genoa and Gibraltar. The tender experience at Villefranche was excellent, Celebrity do insist that wheelchair passengers are able to stand outside their chair, if necessary, but in fact my wife was able to remain seated throughout. One of the exit port doors has a lift arrangement that runs down over the stairs that lead to the loading platform, and then the wheelchair is pushed across a short gangway onto the tender. I suspect that in more open water than the Villefranche bay, e.g. Grand Cayman, the sea may be too rough to allow wheelchair tendering. Using a wheelchair ashore is always problematic, poor pavement and road surfaces, lack of kerb cut outs and poor wheelchair access into shops and cafes are just a few of them, but probably the main problem is the lack of adequate accessible toilets. This is where the benefit of utilising organised shore excursions comes in, these are normally planned to ensure that one of the stops does have good quality toilet facilities. So what were our views when comparing the Solstice class ships to the Grand class ships? As far as accessibility is concerned I think Celebrity has the edge, virtually all the doors seemed to be automatic including the public toilet doors. Accessible shore excursion were much better value on Celebrity, at least those which were combined with able bodied minimal walking tours were; I have also priced the accessible tours for our next year's Baltic cruise, from this year's price list, and these also seem quite reasonably priced, and there is one in each port of call. But Celebrity and P&O are equal when it comes to the service they provide for HC passengers, staff take over pushing the chair when leaving and boarding the ship, and they also want to push the chair in all the restaurants Celebrity also scored on the pool and sunbathing decks where it uses a seamless wood look floor covering which makes it far easier to push a wheelchair than the carpet type floorings used on the Grand Class, these also feature regular edging strips over which the chair bounces. Overall service standards on Eclipse are higher than P&O, we saw far more daytime cleaning of the Buffet and pool deck areas than we noticed on Azura/Ventura, and the ship always looked pristine. There is probably little to choose between P&O and Celebrity as regards food quality and choice, both offer a wide range of dishes of a very high standard considering the numbers they cater for when compared to a normal restaurant. Many people on CC and other forums suggest that on board charges are far higher on Celebrity than P&O, this is true for gratuities which are almost double, but even then the amount is quite low. However we found drink prices to be on a par with P&O, I paid £4.70 - £6.00 per glass of wine on Celebrity compared with £4.75 - £8.00 on Ventura in June, and cocktails and spirit mixers were £4.40 on Celebrity against £4.75 on Ventura. Speciality restaurant charges at $30 - $40 are not dissimilar to P&O. The Eclipse from Southampton does not add the normal 15% gratuity charge to the drinks bill, but I suspect that it is probably built into the bar tariff. Entertainment on P&O is significantly better than Celebrity, there were at least double the number of production shows on our 14 day June cruise on Ventura, and with the higher number of venues on P&O there was also much more variety each evening. We have already booked another Eclipse cruise for next June and we bought a future cruise booking whilst on this cruise which I hope to use for a 2014 cruise when that brochure is launched next spring. Since we need an accessible cabin early booking is essential, but generally with Celebrity there are some good discounts to be had at brochure launch, normally significantly better than P&O offer. Read Less
Sail Date September 2012
I have cruised many times over the past 25 years. This was my first cruise on Celebrity Eclipse. The trip was a 16 night cruise from Southampton to ports in Spain, Italy (including Venice) and Croatia. I journeyed from my home ... Read More
I have cruised many times over the past 25 years. This was my first cruise on Celebrity Eclipse. The trip was a 16 night cruise from Southampton to ports in Spain, Italy (including Venice) and Croatia. I journeyed from my home in Lincolnshire by car to the coach pickup point in Northampton. A journey of some two hours. There was no nearer pick up point. Arrived in plenty of time and with absolutely no waiting was on board and in my cabin within 15 minutes of arrival at the port. You are allowed to bring on board a couple of bottle of wines at embarkation which I did. Any further purchases of alcohol whilst you are on land will be confiscated and returned to you on the last day of the cruise. Before I left home I had checked out the various drinks packages that are available. These included all you could drink for £616. This included all beers, wines by the glass and sodas. No bottles. The other point with this package is that it is per person and cannot be shared. There will be no refunds, selections are not available from the mini-bar or via room service. You could also buy a "room package" which consisted of one bottle of spirits of your choice plus half a dozen sodas for £60. This was strictly for cabin consumption. Also available was the premium water package price at $13.80 per day. This price does not include an added 15% gratuity. CABIN: I have posted a view of my C1 grade balcony cabin on deck 8 at http://www.flickr.com/photos/67597145@N04/6152855291/ This was a very small cabin (under 200 square feet) which could be sold as a four berth cabin. How four people could live for two weeks in a cabin this size beats me. There is a small dressing table with a hair dryer and a couple of electrical points. Both electrical outlets were 120 volt. The third point was for the kettle. Be aware that the 120 volt outlets will not fully charge your shaver, camera, phone etc. There was also a 32" flat screen TV with interactive controls. There was a choice of about 20 channels. You could browse the internet from your cabin for 75c per minute. There was plenty of storage space (for me) with some 24 hangers in the wardrobe. Plus an umbrella and a couple of dressing gowns. The fridge stocked a comprehensive range of drinks with the following prices: Skyy Vodka: $7.00 per miniature 5cl. Bolinet Pinot Grigio 750ml. $37 Remy Martin $9.75 Rutherford Ranch Merlot 750ml. $41.50 Can of Heineken: $5.75 Perrier water $3.00 Coca Cola: $2.50 The emergency drill was carefully orchestrated but was quite useless as (in my case) it was held in the theatre on deck 4. No lifejackets were required. I am sure that the drill satisfied SOLAS requirements - but still feel that the old fashioned way of coming up on deck wearing the lifejacket and a head count carried out would have been better - but then I'm not an expert. On arrival in your cabin there was a bottle of Evian which had the notice attached saying that "Please note that, for your convenience, we will automatically bill $4.50 to your Celebrity Sea Pass if you choose to consume this item". This gives you a flavour of the companies philosophy. Just to complete the pricing for the alcoholic drinks in the bars: Budweiser: $5.25 Amstel Light: $5.75 Boddingtons: $7.00 London Pride: $8 Stella: $7 Magners cider: $9.25 All the above were in standard bottles. The shower area was compact but adequate. The toiletries were own brand. I never used them. The shower itself was strictly functional with low pressure water and a fixed head. Not the best shower in the world. The balcony was a real disappointment. Very small and with room only for a couple of upright chairs with reclining backs and a table. There was no light on the balcony. Also because the ship did not have staggered balconies like some ships (picture a pyramid) as soon as the sun hit the perpendicular it disappeared. I suppose that it is arguable that you cannot be overlooked. DINING: There is one main restaurant on two levels with two sittings at 6.00pm (sea days) and 8.30pm. I was on a table of my own - but was offered a table with more people on it. I would have liked "Freedom Dining" where you choose what time to eat and would meet up with different people each evening. However because I chose not to pay my tips up front ($184) then I couldn't participate. I could not fault the food which was all cordon bleu. The only slight problem that I had was the lack of vegetables which would normally be served say with a steak. This of course is the American way. Veg was always available if you asked for it. All of the servings were plated. By that I mean that there was no silver service. I understand that silver service was available in the speciality restaurants. All meals in the main restaurant were four courses plus coffee for which a charge of about $4.50 was made. I normally had a G&T which was charged at $8. After the third night the bar server knew what I liked and brought me my G&T without being asked. The service was superb and I couldn't fault it. Various wine and dine packages were available priced up to $399 per couple which included five speciality dinners and five bottles of wine. It is worth mentioning that bar drinks were free pour and were in general about twice the measure of a U.K. dispenser. Eventually being English I longed for some plain food. This was easily available from the self service restaurant on deck 14. The choice was considerable. They even provided black pudding and mushy peas. Unfortunately they still cannot cook English Bacon. But I am sure they will learn in due course. The Maitre D was fully on top of his job and it would be difficult to find someone better. I didn't try any of the specialist restaurants as the only extra I could gain for the $30 per head cover charge would be the ambience and perhaps fresh lobster. Other meals could be taken on several venues. Including Michaels Club for a cold buffet breakfast and Ocean View Cafe most times of the day. Breakfast could be served in your cabin and although limited in range was quite satisfactory if you forgot the bacon. The only product in the self service that I didn't like was the coffee - which was rather surprising. You could however get a decent cup at most times of the day for about: Americano: $5.25; Single Espresso: $3.50. ENTERTAINMENT: There was plenty to do throughout the day and if you liked Trivia quizzes - then you were spoilt for choice. There was always plenty of action in the main pool area with staff versus guests quite common. Deck chairs were very closely packed together and it was rather inelegant to claim a seat if you were the filling in a "sandwich". Looking at the day to day programmes I brought back then a flavour of what was on offer (for free) follows: Table tennis; language learning; aqua aerobics; garden croquet; hot glass show; dance classes; watercolour classes; WII tennis tournament; WII bowling tournament; family scavenger hunt; many others were available. There were the usual courses and tastings that cost a fee including Yoga, computer courses, bingo and wine tasting for example. Evening entertainment was disappointing with various U.K. club acts that would normally be on the working men's club circuits. These included a juggler, a hypnotist, a comedian and a singer. All instantly forgettable. The band was very good though. There were a couple of evening "spectaculars". These seemed to go down quite well. I think the Cruise Director did the best he could on the very limited budget available. CHILDREN: As I was on my own, I have no idea if children were adequately catered for. There were, in any case, only a handful on this cruise. My opinion is that Royal Caribbean would be a better bet for children with adults. This is supposed to be a Premium line. SHORE EXCURSIONS: Did not seem over priced. I did a trip in Venice for about $60 and I considered it good value. They were well organised. There was also a very nice touch on returning to the ship when staff, under a canopy, offered you cold towels and a soft drink or water (free of charge!). On the one occasion that a tender operation was required - this was chaotic. People on trips were mixing with those who just wanted to go ashore - very long queues and some frayed tempers were the result. The only charge I baulked at was being asked to pay $20 for transport into town from the quay. OVERALL IMPRESSIONS: This is a very large ship and has been rated as "Premium". I'm sure that if the manufacturers/designers (German) could have got away with squeezing a few extra cabins for passengers in the crew quarters they would have. There are no quiet places, nowhere to read a book without the incessant Muzak. The crew to passenger ratio is very high and I'm sure that this is where the running costs mount up. Everything is so very expensive. From a bottle of "Duty Free" Baileys Irish Cream at $24 to a souvenir photographic package of your trip including a DVD for £214 (not priced in U.S. dollars). I had one experience on board which will ensure that I will never travel Celebrity again: On boarding, a copy of Celebrity Today was awaiting in my cabin. It outlined the smoking policy. I was quite clear on this before booking - I smoke cigars. No smoking in the cabins or on the balconies (quite right too). There were tough policies for flouting this rule. The designated places for smoking were mainly portside on 5 of the decks. I was quite happy with this. However, I was asked by a waiter not to smoke my cigar in the designated smoking area. I was only allowed to smoke a cigar at the Sunset Bar (deck 15) port side. This is an outside area at the aft of the ship. Even there you are not allowed to smoke at the bar. Tough luck if it is raining - which it did on two occasions. Cigar smoking was not mentioned in any of the paperwork I had seen. I queried this with the Guest Relations Manager (Mr. Bryan Cooper). He said that the requirement for smoking cigars was in the small print and produced a letter outlining the policy which I had not seen before. The officer had no authority whatsoever and he stuck by the company line that it could be seen as "Diluting the Brand". I should have mentioned to him at the time (had I thought of it) that their brand was already diluted by lowering the come on price and increasing the cost of everything else. As a result of this policy the company allowed people into the dining room whose idea of a formal evening was to tuck their open necked shirts into their trousers. To sum up - this is a pure money making machine. They might have taken the 15% service charge off because people complained but they just included it in the price of the drinks. I am sure that the powers that be know far more than me on how to turn a profit on a cruise ship. Oh, I nearly forgot to mention a couple of things that I subsequently read in the small print: If you choose to sue the company you agree not to take part in a class action and secondly Celebrity Cruises reserve the right to test your mouthwash to see if it contains alcohol. Bon Voyage! Read Less
Sail Date September 2011
From the outside a beautiful skyscraper style ship. Inside it looks bland. Entertainment is poor. If you like 1960 Butlin's style entertainment this cruise may be for you. No 'donkey derbys' but lots of passengers versus ... Read More
From the outside a beautiful skyscraper style ship. Inside it looks bland. Entertainment is poor. If you like 1960 Butlin's style entertainment this cruise may be for you. No 'donkey derbys' but lots of passengers versus crew games - in the pool, on deck and in the casino. Shows were of a poor quality. Everything seemed to end at 10pm and then the ship was like the 'Marie Celeste'. Twice there were dance parties on deck (lasting 45 mins) and they were fab but ended promptly and then there was nothing to do. Two night out of 14 is poor. The ship is geared up for specialist restaurants (at an extra cost per person), cocktail bars etc. This is the first ship to have real grass on board. But why? There is one croquet set and a 'thing' to throw bean bags in. It's not a place to sit and relax. We were in Aqua class which gives extras but certainly not worth it. Our restaurant was 'Blu'. Food was average. Staff were over attentive. The cabin was a good size and clean. The balcony floor wasn't clean and a small drainage channel at the bottom of the balcony glass front was filthy. Never cleaned. There was an upper deck overhang and so the balcony was always in the shade. This suited me but many people like to sit in the sun. The bed smelled 'musty'. The duvet, bottom sheet and pillow cases were white, clean and soft cotton. The top sheet was a crumpled brown cotton sheet. Most strange. I would have loved thick cotton sheets - something like you would get in a hotel. The ship is only 2 year old, so I'm assuming the bed linen can only be this age too. But it was very 'charity shop like'. Excursions weren't good and badly organised. We had trouble finding our luggage when disembarking. Badly organised. Please don't let me put you off but do think carefully before you book. This is a new ship and should be a step forward and not a step back. Read Less
Sail Date July 2011
This was our first time with Celebrity, and the Eclipse is a new ship with what looked like everything we would look for, after being on the Royal Caribbean's giant Freedom of the Seas last time. (Which was a wonderful experience for ... Read More
This was our first time with Celebrity, and the Eclipse is a new ship with what looked like everything we would look for, after being on the Royal Caribbean's giant Freedom of the Seas last time. (Which was a wonderful experience for us)We are both in our 60's, with no health problems, so could enjoy everything the trip had to offer. We were not disappointed. Everything about this truly magnificent ship was bright and fresh looking. Even the older well experienced cruisers remarked on the light colours and ambient lighting in the dining room.Our stateroom was immaculate, and we could get all our cases under the bed, which was convenient, and the designers had also ensured maximum space in the shower room. The all day/night lighting in the bathroom was also an added convenience.The food served morning to night was a delight. We even ordered our breakfast every evening using our 32 inch TV's interactive service, and it was confirmed by phone, and delivered promptly by our wonderful stewardess, so we could enjoy a relaxed start to the day on our balcony. Now, it doesn't get better than that!The multitude of trips available could be perused, selected, and booked from the TV or by attending any of the daily talks on board, all of which gave good information of the different types of trips. I found it important to listen to the details, otherwise you might find yourself on an archaeological trip when you may just want to go sightseeing, or to the beach. The use of personal receivers for the guided walks is a great innovation, because you don't need to crowd round your guide to hear what he or she is saying, often in busy, noisy places of interest.Getting back to the ship was a treat. Being met by a line of officers, and stewards with trays of cold drinks, and ice cold towels before walking up the red carpet to embark was, well, just incredible! (Celebrity 'guests' must all be 'A' listed).Once back on board there would be time for more of the great food available 24 hours on the ship, before enjoying one of the Sailaway parties. Either by the poolside with the fantastic 6 piece Philipino party band, or up onto the half acre or so of beautifully manicured real grass lawn, to listen to live jazz, while sipping a cocktail or enjoying a beer. - perfection under the sun. Afterwards, following a nap, time for a shower, and a wee nip from the stateroom bar, before heading down to one of the ships magnificent bars and lounges, perhaps visiting the amazing Ice Bar, and being entertained by one of the talented cocktail jugglers.Our main dining was later, so we would go to the early show in the theatre, and although some of the entertainment was not as professional as on the Royal Carribean ship, it was generally entertaining. The production shows, though, we thought were very professionally done, and with some real talent.Just time for another visit to one of the bars or lounges, to sip a pre-dinner drink and chat with some of the other guests, and listen to one of excellent and varied musical acts performing around the ship.Dinner in the main restaurant, or one of the fabulous speciality restaurants on Eclipse, was a delightful experience from start to finish. friendly, personal greetings, and full explanations and recommendations from the table waiter, constant attention by the assistant waiter, and prompt service from the wine waiter made this part of the day most enjoyable. The menus were varied to suit most tastes, and wonderfully presented.Dinner served at a table of 6 or 8 lets guests enjoy all the fun of meeting up with fellow travellers, and share each others experiences and adventures.After dinner, perhaps time to visit another bar or two, before retiring for the night to another of the most comfortable nights sleep this reviewer has ever enjoyed.How can all of this happen day in and day out throughout the holiday? It has to be because of the commitment and relentless hard work carried out by every member of the staff and crew. There must be a very well oiled machine on Eclipse which manages to keep staff happy in their work and interested in the great services they all provide. And they undoubtedly do!Maybe they just all see the expressions of happiness and contentedness in the faces of the guests.Well done Celebrity. We'll be backD&R D Read Less
Sail Date July 2011
Overall summary: The cruise was great although both my wife and I picked up bad colds while on board - so we were both laid low for a couple of days during the cruise. Nevertheless, we still had a wonderful and memorable experience on ... Read More
Overall summary: The cruise was great although both my wife and I picked up bad colds while on board - so we were both laid low for a couple of days during the cruise. Nevertheless, we still had a wonderful and memorable experience on the beautiful Celebrity Eclipse. She is really a beautiful ship - well planned, spacious, furnished with understated elegance (unlike the vulgar garishness of some other vessels we have sailed on!), exceptionally clean, well maintained and managed. However, the jury is still out as to whether we really like the big ship experience. The Solstice class ships are just too big for our liking. On our voyage the Eclipse was fully booked with almost 3000 passengers and although we never really felt crowded, one always gets the feeling there are just too many people around particularly when de-boarding and re-boarding at ports of call. On the one occasion in Gibraltar we had to tender because the docking area was under repair after being damaged by severe storms a few weeks earlier, and the tendering process for a ship of the Eclipse's size was something of a nightmare. Largely because they are so big, Solstice class ships obviously lack the intimacy and personal touch one tends to experience in smaller vessels, especially ones of the size operated by Azamara and Oceania. But I guess they compensate for this by their sheer efficiency, slick organisation and high standards of staff training. Indeed one stands in awe at how efficiently the ship is run. Everything seems to work like clockwork, all requests are attended to promptly, staff are invariably knowledgeable and courteous, and frankly, one would be hard pressed to find anything to really complain about - although some inveterate whingers that we came across did manage to do so to our constant irritation! Some random observations about our experience on the Eclipse: Food: We dined in the main dining venue the Moonlight Sonata most evenings and for the occasional breakfast and lunch. Standards in terms of both food quality, variety and presentation ranged from good to excellent. Indeed, how the ship's main dining room manages to turn out over 2500 banquet style meals of generally very high quality every single evening is a feat of incredible proportions! On the other hand the buffet restaurant (Ocean View) was disappointing. Quality was bland and generally a case of "same old, same old"with the menu selection changing seldom if at all throughout the whole two weeks. On the one occasion we had dinner in the Ocean View the range and quality of the fare was pretty much boarding school standard - definitely below the standard we have become accustomed to on our previous cruises. We tried two of the specialty restaurants - the Tuscan Grille styled as an Italian steakhouse but which offers a full range of options of meats, seafood and pastas, was very good. Outstanding service and well presented and prepared high quality meals. The other one Q Sine was a real experience! The menu is an Ipad; there are no starters or mains but rather a selection of over twenty experiences all prepared to gourmet standard from various countries and cuisine styles ranging from curries, English fish and chips, gourmet kebabs, specialty meatballs, exotic seafood selections, to traditional Chinese and Japanese dishes with sushi served in the form of lollipops! An absolutely amazing experience that is worth experiencing for the vibe alone although the food itself was pretty special as well. The desert selection was particularly innovative. We did not dine at the other specialty venue the Murano but from all reports it is well worth visiting. All the specialty restaurants carry fairly hefty couvert charges of USD 30/35 per head and although one initially baulks a bit at the amount of the couvert, it would be difficult to get a meal of similar quality in a high street restaurant for much less than the couvert charged. Ambience: As mentioned the decor and furnishings on the Eclipse are elegantly upmarket. The lounges and other public venues were all well laid out and comfortably furnished. Cabins: Although slightly bigger than the balcony class staterooms on other ships we have sailed, we found the larger cabins seemed to have less storage space than we have become accustomed to. Bathrooms are larger and ingeniously laid out. We made good use of our balcony. Entertainment: As usual, ranged from the poor to very good, with a couple of really good Broadway type shows, one excellent comedian cum ventriloquist and one or two reasonable singers/pianists. Others were pretty poor and some have clearly been on the cruising circuit for too long! Activities and enrichment programmes: There was always plenty to do on sea days with many organized activities although one could always find a relatively quiet nook just to chill if so inclined. We found the enrichment programme that included a well renowned astronomer and a delightful professor of art history to be very informative and interesting. Staff and service: Service generally was excellent. Cabin attendants were efficient and unobtrusive and waiters and stewards in the dining venues always were attentive and professional. Management were attentive and visible - particularly the Cruise Director (energetic and hard working but with a style that just did not seem to gel with the predominantly English passenger profile on the ship). Itinerary: We thoroughly enjoyed all the ports we visited. We only participated in two ship's excursions, one in Gibraltar and the other to Pisa and Florence, both interesting and worth the cost. in all other ports we toured the cities on our own. Value for money: The cruise overall was a wonderful experience. Apart from the usual exorbitant cost of drinks on board we have only one minor niggle and that is the tendency of Celebrity to charge extra for so many "extras' that are often thrown in on other cruise lines such as extra charges for shuttle services, specialty coffees, bottled water and so on . The "nickel and diming" attitude tends to pall after a while and seems to be going against the trend of other cruise lines that are becoming more all inclusive (at a cost of course) but in our view it would be better to add the cost of these "add ons" onto the cruise fare upfront to avoid the irritating additional fees being levied for anything out of the ordinary. One example particularly irritated us. On arrival in our cabin a prominently displayed welcome greeting indicated that "Celebrity are pleased to offer you a complimentary bottle of water to quench your thirst" - only to be informed in the fine print that if we actually had the temerity to open the bottle we would be automatically charged USD4,50 for a bottle of water one could get for a dollar on shore!!! Fellow passengers Predominantly British with an average age of over seventy many of whom were physically challenged (the ship is very wheelchair friendly). As one of the comedians joked he had never seen so many things on sticks in the buffet restaurant. Then he noticed they were passengers!! On all our previous cruises we have tended to be overwhelmed by Americans who were in a definite minority on this cruise. Embarkation and disembarkation: Very efficiently handled. Embarkation formalities were completed swiftly and we were on board with a welcoming drink a mere thirty minutes after our arrival at the port. Disembarkation was the smoothest we have yet experienced which for a ship the size of the Eclipse is something of an accomplishment. Post cruise: After the cruise we spent a very pleasant week in Bude on the NW Cornwall coast. Although the weather was pretty lousy, raining virtually the whole week, we found this part of Cornwall to be particularly beautiful and we enjoyed many pleasant hikes across the moors and alongside the cliffs overlooking the cruel Atlantic Ocean. Concluding comment: We really enjoyed our cruise on the Eclipse but on balance, we think we still prefer smaller vessels that are able to offer a more intimate, informal experience. We have however, already booked an Australasian cruise on the Solstice class in 2013 so we will give the Solstice brand a second chance before passing final judgement. But, despite these minor misgivings about the size of the ship it was all in all a wonderful, relaxing vacation. Now to pay the bills and plan our next adventure! Read Less
Sail Date June 2011
Having just experienced a cruise to the Mediterranean on Eclipse, I was totally disappointed at what is supposed to be 5 Star cruising. No way!!!Checking in on line was brilliant. Parking the car and shuttle bus to the terminal at 2.15 and ... Read More
Having just experienced a cruise to the Mediterranean on Eclipse, I was totally disappointed at what is supposed to be 5 Star cruising. No way!!!Checking in on line was brilliant. Parking the car and shuttle bus to the terminal at 2.15 and straight through check in. On reaching the ship, chaos with the free champagne, couldn't get moved outside of Eclipse Theatre and choked down my glass.Cabin was as good as on previous cruises with rival company disappointed no free bottle of water,this had to be paid for at $4.75 outrageous. Bought 6 bottles of water in supermarket for 0.95euros. The ship on exploration was in the least outstanding and cleanliness superb.Lunch in the Ocean view cafe was reasonably good with plenty of choice, There was a big difference in the Moonlight Sonata restaurant however. Choice of meals poor throughout the 14 days and root vegetables over this period were limited to carrots potatoes with beans as an addition. Chef must have left turnip, swede, parsnip, beetroot,red and green cabbage mange toute at Southampton, As far as chef choice for the evening Meatballs in sauce, veal coated in breadcrumbs, I don't call this 5 Star dining more like pub grub Asked for a side order of peas, sorry there is non left got spinach, don't serve pepper sauce with New York steak, No custard to go with apple tart. Plated meals plates were always cold and food served on them look warm. My wife never finished a meal. Prawn cocktail consisted of 4 prawns served on a bed of lettuce and broth that was like water. Give me silver service any time.Wines with the meal, you couldn't buy a carafe of house wine or even a glass of house wine and the bottles were not cheap> Ended up buying 1 bottle of wine in 14 days. A carafe of wine at a reasonable price and it would have been every night so the company lost out. To be honest I had better lunches in the Ocean view and if this is 5 star dining I've had better pub meals.As far as dress code on formal nights not always adhered to may as well have been on Ocean VillageMe I'm going back to P&O for my next cruise. Read Less
Sail Date May 2011
Nice welcome glass of "bubbly".We had a Sunset Balcony which looked over the stern so gave us a much broader picture+more sun!! Cabin was small, and very short of storage space, but overhead lockers helped. Tea/coffee, and ... Read More
Nice welcome glass of "bubbly".We had a Sunset Balcony which looked over the stern so gave us a much broader picture+more sun!! Cabin was small, and very short of storage space, but overhead lockers helped. Tea/coffee, and bathroom with fixed shower head. Beds very comfy+nice robes. Main Dining Room (deck4/5) very beautiful and food generally of good standard.Only problem is that it is CLOSED for LUNCH on Port-days!We had 2 excellent waiters(Chian+Koko) who really doted on us! Buffet(deck14) was very well laid out with wide"alleys" and NO trays! Quality was good, but it always seemed to be cold,which ruined the Pizza/chips especially. Very good choice of Thai,Mexican,Roast,Sushi,Curry. A quite superb Ice Cream Parlor for desserts with No Sugar/Low Cal, and frequent change of flavors. We dined In Tuscan Speciality restaurant for $30 each+$25 corkage for our own wine, as it was my birthday. Food NOT outstanding, but service the best. Evening entertainment was extremely disappointing, in an unglamorous theatre. There was a good male+female singer, but show costumes were poor, and they were not a patch on P&O. Deck 15 had superb real grass,and Croquet and putting were such fun. "TRIVIA" quizzes were not nearly as good as P&O but Matt(Canada)+Drew(USA) were good presenters.We did not go to guest lecturers, as the subjects were rather dull...again P&O streets ahead in this area..no I'm not biased to P&O !!! Read Less
Sail Date May 2011
After six great cruises the Celebrity Eclipse left a lot to be desired. The quality of entertainment compaired to ALL the other cruises we have been on was by far the worst we have ever seen,with no named acts at all.Here are some ... Read More
After six great cruises the Celebrity Eclipse left a lot to be desired. The quality of entertainment compaired to ALL the other cruises we have been on was by far the worst we have ever seen,with no named acts at all.Here are some examples. A guy blowing through a shower hose and through a zimmer frame. A terrible girl singer,and to top it all the so called in house cast of singers and dancers was the same no matter what the show was about.But the last straw was the assistant cruise director who could not sing and thought he was Tom Jones The ship itself was very nice but not thought out properly ie most of the entertainment away from the theatre was good but to try to see it was an act in itself,the areas it was held in ie Michaels club,Grand Foyer,ensemble there was not enough seating and people {mainly 55+]had to stand for most of the evening ,not good The staterooms were the nicest we have ever had but had a lack of storage space The food and the attention of all staff was first class Sorry to say we will not cruise Celebrity again. Read Less
Sail Date October 2010
CELEBRITY ECLIPSE 4th- 20th October 2010 Sunday 3rd October, saw us loading the car in torrential rain and we left home @10.15. Eventually the rain stopped as we neared Oxford, but the traffic became heavy as the weather improved. We ... Read More
CELEBRITY ECLIPSE 4th- 20th October 2010 Sunday 3rd October, saw us loading the car in torrential rain and we left home @10.15. Eventually the rain stopped as we neared Oxford, but the traffic became heavy as the weather improved. We arrived in Southampton ton at 4.15.pm. We were booked into the Travel Lodge about 3 miles away from the port. The room was basic, but clean. We ate at Dock 'o the Bay in the evening ( £10.99 for a 2 course meal) which was across the road from TL( which looked like an office block) I woke in the morning to see Eclipse berthed, so the excitement began. We ate breakfast at "Elizabeth House" which was just around the corner, The breakfast cost £7.50 p.p. We then drove in to Southampton & did some last minute shopping at the West Quay shopping centre. At 12.30pm we decided we would embark. There was a delay dropping off our baggage, as so many people had driven themselves to the port. Another hold up was caused by the number of people who had to queue for luggage labels. We had some supplied by Celebrity, but they were the wrong colour! This is one area where they failed miserably- we could not order on line as we were a group booking. Let the Travel Agents issue as they did in the past. We breezed through embarkation , as we had already filled in the embarkation forms. Then the obligatory photo call. We went to the cabin where the bed was wider than most that we have had before. The shower unit was the best that I have ever seen on a ship, However there was no unit for shower gel- only Aqua class get that! We were supplied with soap! We then went to the dining room ( Moonlight Sonata) where a film was shown for the Muster drill (no lifebelts needed to be taken with us) Fortunately the sun came out for sail away, which we watched from the Sunset bar at the stern of the ship, so we could see where we had parked the car, near the flour mill. We then walked around the ship, taking note of the green grass which was being trimmed ( with the hot glass show arena in the background) SEA DAYS Not far into the 1st evening, it was evident that we were sailing into a storm. The night was apparently rough, but both Adrian & I felt no ill effects. The first we noticed was that there were fewer people than expected at the 1st C.C get together, which was held in the Sky Observation Lounge on Deck 14 forward. We definitely felt movement there. From there we went down to the Wine Tasting seminar in the restaurant, which was put on for Select & Elite members of the Captain's club. Later it was back up to the Sky Conference centre, which was the designated practice room for the 'Choir.' Apparently any new Celebrity ship has the pick of the entertainment's staff in it's Inaugural Season, to get it off the ground. A Canadian, Carl Pucl, was one of the best in the company. He had asked to get a choir together- only dedicated singers need attend. Adrian(DH) was obviously interested, given his background. He attended all practices (14) and an admirable performance was put on during a concert on the last sea day. Later, we heard that the 1st 'Formal night' & the production show had already been postponed to the following day; it was too rough for the dancers to perform. When we later did a back stage tour I could see why. The stage is at the forward end of the ship, where all movement is exaggerated. I saw a door swing shut, and it was only the quick action of one of the staff, that prevented it smashing in to a couple who were leaving the Sky conference centre. The following morning I woke up & suffered a nose bleed----was it another side effect of seasickness? I did hear of people loosing balance when they bent down, which apparently is also a side effect . After I had stopped my nose bleed, I put on a bath robe & made myself a cup of tea in one of the 'newly' designed glass , metal handelled cups. As I took a sip, the whole of the glass cup fell out of the holder. Very fortunately, all the tea went over the bath robe. WHATEVER HAPPENED TO HEALTH & SAFETY? I filled in the 'Tell us how we can help' card & took it to Guest Relations, asking for normal cups to be supplied & also for XL bath robes. I was told that they were all one size, but we did have them replaced with softer ones which were definitely larger. Obviously used for Aqua class guests! Thereafter, we were treated to gifts on alternate nights, a bottle of wine, flowers, chocolates, and fruit. I also attended 2'Apple' lectures; one about i photos & the other on the i-phone, I pod touch & the i-pad. I also decided to buy the computer package; 20% extra minutes on the 1st Sea day + 25% off for being a "select" member. Food & Drink Breakfast Mainly we ate in Moonlight Sonata!. One of the waiters told us that the dining room was exceptionally busy in a morning, as the ship sailed from Southampton. What I think he meant was that the English like being served their breakfast. We opted for it, as we tend to overeat- it is too tempting to pile your plate up! We opted for room service, for our arrival in Venice, as we thought we would miss' sail in.' However we were in early, so ate looking at the docks at dawn We tended to go to the Ocean View Cafe at lunch time, as their hours were longer than the dining room's. We found that this was better, as Adrian went to lunch time choir practices, so it suited us better. However, I never found it over busy, but maybe it was because it was later than most people wanted to eat. I liked the way that everything was set out in bays- hot food, salads, carvery etc Brunch was served over the weekend sea days. This was from 09.30 until 1pm. A much better idea that midnight feasts IMO. On the first Sunday we went late- an early lunch, as Adrian had a choir practice. We had woken early, so had had breakfast in the Ocean View Cafe. On the 2nd Saturday, we went for early Brunch & that was the only day when I had an afternoon tea- ( except for the elegant tea on the last afternoon) 09.30- 20.30 is a long,long time to go without food!! Elegant Afternoon Tea There was an elegant afternoon tea for Elite members of the Captain's Club, which we were not invited to. It was held during a sea day in the 1st week, but hidden in the listing for the last day's restaurant times , THERE IT WAS, for anyone to attend. We went in celebration of an excellent performance by the Celebrity Choir. Adrian was on cloud 9. We ate all our evening meals in Moonlight Sonata, Deck 3. We had opted for a table of 6/8 on second sitting & were given a table for 2! Another mishap in Celebrity's organisation. However, we got talking to a couple on the table adjacent to us & we got on very well. I thought that if we asked for a change, we might get some people that we didn't get on with, so we left things as they were We didn't use any any of the speciality restaurants, as we were not prepared to pay the €35 cover charge( in Murano) We also declined the wine, as we considered the price to be excessive. The only meal that I didn't like was veal on pasta. I swear the pasta kept growing as we ate it. Our fault, we read veal, but nothing else. I loved the French Onion soup & opted for it on at least 5 occasions. I also had Salmon & New York Steak twice. I am sure we had warm dinner rolls on a few occasions- maybe formal nights, but I can't be sure. Entertainment We attended the Eclipse Theatre ( which holds 1100 passengers) every evening. 2 of the production shows were held after the meal on Formal nights, so I fell asleep during the majority of the performances- 10.45pm is just too late for me. However, contrary to the opinion of the majority of passengers, I was pleased that most shows were on at 19.00 ( for 2nd sitting guests). There was a good mix of entertainment, comedians, singers & musicians. We also had a "back stage tour" for Select & Elite Captain's club members, which was interesting. One thing we learnt was that if we choose to sail Eclipse again, we would see the same production shows for the next 5 years, as so many millions of $ have been invested in them. We also were at the end of the Inaugural season, so each show was well polished, as the pick of the companies' artists had been performing for at least 6 months. A new group of artists were embarking when we arrived in Southampton, to be taught by the departing company. In conclusion, we had a great cruise. There were aspects that caused concern, mainly the money charged for excursions and wine. Celebrity should learn that they would sell more of both, if they reduced their prices. They get you on the ship with competitive prices, but try to overcharge once you are on. This just doesn't work with the majority of British passengers Read Less
Sail Date October 2010
We have recently returned from a 16 night cruise of the Western Med and Adriatic coast on the Eclipse. We had enjoyed the inaugral 3 night cruise to Le Havre in April of this year. The ship is magnificent in most respects, ... Read More
We have recently returned from a 16 night cruise of the Western Med and Adriatic coast on the Eclipse. We had enjoyed the inaugral 3 night cruise to Le Havre in April of this year. The ship is magnificent in most respects, the ship's staff were without exception polite, helpful and efficient in whatever capacity they were employed. There are, however, issues with the seating arrangements both on sun decks and internally. The design is such that sunbeds are lined up at right angles to the ship's rails and are touching each other. Access to and off the beds requires athletic prowess no longer present in guests over a certain age. In good weather days at sea, most of the beds had towels on them early morning. This cruise was unable to make the scheduled stop at Split in Croatia due to sea and weather conditions. Disappointing but understandable in the circumstances. The inclement weather did highlight the other seating problem. Instead of towels on beds, there were books on seats. We roamed from deck to deck trying to find a seat. OK - cruise liners are designed for sunny days and not with internal seating for 3000 passengers. Much more important though was when the the cruise director staged events in and around the main boulevard and entertainment area - huge armchairs restricted access to those wanting to stand and view the dancing/singing etc. Only those guests who got a seat early enough thought they would enjoy an uninterrupted and many cross words were spoken to those who got in front of them. If the chairs were removed during show times something like 30-40 people could see what only 8 were seeing seated. On one evening, guests, - us included - were monopolising the glass atrium lifts and controlling them between decks 3-5 in order to see what was happening. Not exactly what you would expect to see - 6 lifts yo-yoing up and down filled with people trying to see a show!!! Woe betide anyone who got in expecting to actual use the lift to go to their room! Please Celebrity Eclipse look at this issue and so save this fiasco. Now onto the Stateroom - this was generally excellent - lovely comfortable bed and well equipped bathroom. Only problem really was storage - or lack of it. The wardrobe was too narrow for men's suits and there were not enough drawers. However, now we've had our say, would we go back onto Eclipse again - perhaps not - lovely though she is, we just havn't the energy to fight for the seats!! Read Less
Sail Date September 2010
Celebrity Eclipse Ratings
Category Editor Member
Cabin 5.0 N/A
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness & Recreation 4.0 N/A
Family 4.0 4.2
Shore Excursions 4.0 N/A
Enrichment Activities 4.0 N/A
Service 4.0 4.6
Value for Money 4.0 N/A

Find a Celebrity Eclipse Cruise

Easily compare prices from multiple sites with one click