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39 Celebrity Eclipse Cruise Reviews for Senior Cruises to Baltic Sea

We have cruised on Celebrity for more than 10 years. The crew is second to none. This time it seemed way more crowded, with a rushed itinerary, and the cruise director was to over the top. His daily announcements were almost 15 minutes ... Read More
We have cruised on Celebrity for more than 10 years. The crew is second to none. This time it seemed way more crowded, with a rushed itinerary, and the cruise director was to over the top. His daily announcements were almost 15 minutes long, the on board entertainment was OK most nights, the best was the live music in the smaller lounges. The main dinning room is FANTASTIC. The cabins and verandas are very nice. Celebrity does have the embarkation and disembarkation down to a science, works very well. While Celebrity’s cruise prices seem to continue to increase, in addition to these increases, In my opinion Celebrity is trying to identify ways to add fees and charges of all types. In port shuttle buses, that used to be included, now there is a charge. Up-charges on drink packages like at the martini bar, 3 bucks more for a larger martini, really why not just get two smaller ones. And everyone of these up-charge slips provide a line for an additional tip. And specialty restaurant are only a fare deal on the first day of the cruise when they are discounted by 30%. In port excursions, in the daily flyer, Celebrity creates the impression the only Hop on Hop off bus is available only at guest relations, all one need do is get off the ship and you can find the same hop on hop off bus at a lower price than Celebrity. So after 10 years of loyalty, i think for our next cruise vacation, we may need to shop around. Read Less
Sail Date August 2018
Loved the Eclipse, the service of Stateroom attendant Vickson, Dining room Inacio, Kastawa and Koray best of any cruise we have ever taken (15). Main Dining Room food was exceptional! We hired a private tour guide in Inverness and ... Read More
Loved the Eclipse, the service of Stateroom attendant Vickson, Dining room Inacio, Kastawa and Koray best of any cruise we have ever taken (15). Main Dining Room food was exceptional! We hired a private tour guide in Inverness and that’s the only way to go as far as we are concerned. J.A. Johnstone tours is exceptional, Ernie was our guide and added so much to our trip, the extra effort and price was very reasonable. We essentially took Hop on Hop off buses most places, but I would encourage you to use the GoDublin Hop bus. It is green, by far the better one. If you have the opportunity to go to the Tattoo in Edinburgh, don’t miss it. But don’t buy the excursion from the ship, go to their website Scotland Military Tattoo and purchase tickets. Transportation is the biggest issue, just get on the 43 bus and it will take you to the tender. Last run was at 11 pm so we went quickly but made it just fine. Otherwise catch a taxi while will be expensive. Felt the excursions left a lot to be desired especially in comparison to other cruises we have been on. The excursion guy Fran was awful. He gave little to no information, especially if you weren’t on a ship’s cruise you got nothing from him. Only part of cruise that was disappointing. Loved Glen Ord Distillery, small, locally owned for ages and excellent whisky. Loved the Jameson Distillery outside of Cork. This cruise doesn’t give you a lot of opportunity to see the highlands and scenery outside of town and also get to see the City. So, we are planning another trip next year to catch what we missed this year. Read Less
Sail Date August 2018
Overall this was a good cruise. We had a cabin in Aqua Class. Boarding seemed an issue as they could not take photos at the pier and then we were given cards with someone else’s name on them. We then got off the ship and got the ... Read More
Overall this was a good cruise. We had a cabin in Aqua Class. Boarding seemed an issue as they could not take photos at the pier and then we were given cards with someone else’s name on them. We then got off the ship and got the correct cards. This is overall a nice cruise as it never gets dark at night so lots of time to look around. The Aqua Class cabin is a regular balcony cabin but with a nicer shower which was nice with the sliding doors. The daily tea we traded out for water and the rest other than Blu restaurant we did not use. The Blu restaurant is only for Aqua class and is nice. My only issue was with some of the tours we did not get back until it was closed or not in time to nice casual dress and get there so ate in the buffet. This would also be a complaint and so many people a couple of night had late tours that there was no seating available. They reacted to bring chairs and tables in from outside but should have been proactive and not reactive to the late dining rush and poor weather. The entertainment was OK. I do enjoy the piano bar and Blues Brothers lounge on HA better but the entertainment was OK. Myself would not do Aqua Class again unless you were sure that you could eat at Blu most nights. The gym was impressive for a ship. The ports were interesting and there were plenty in 12 days. Read Less
Sail Date June 2018
We enjoyed our 1st cruise with Celebrity cruise and wanted to visit Russia for our 44th Anniversary for 2nd time with Celebrity. We enjoyed the cruise again. The service we received by Valentine in the dinning room was excellent and ... Read More
We enjoyed our 1st cruise with Celebrity cruise and wanted to visit Russia for our 44th Anniversary for 2nd time with Celebrity. We enjoyed the cruise again. The service we received by Valentine in the dinning room was excellent and memorable. He has been very polite, helpful and make an effort to accommodate his guests. He respected our choice and remembers each night our likes and dislikes. This applies to his assistance Kate and Sue our cabin attendant. The entertainment is well thought and to accommodate variable needs.The quality and choices was very good. The cruise staff are all polite and helpful and ready to help regardless their status. The excursion has been valuable and tour guide is full of knowledge and gave us her unreserved attention. However, it has been too expensive in comparison to other similar excursions. The ship is beautiful and well maintained with good facilities. The guests are always well informed and able to plan their activity accordingly. Read Less
Sail Date June 2018
Set sail from Amsterdam after spending two days in it prior to going on the cruise, we loved Amsterdam and will return there at some point. We stayed at the Movenpick hotel so just a 100 yd walk to the cruise terminal. Embarkcation was ... Read More
Set sail from Amsterdam after spending two days in it prior to going on the cruise, we loved Amsterdam and will return there at some point. We stayed at the Movenpick hotel so just a 100 yd walk to the cruise terminal. Embarkcation was relatively straightward, and we were onboard after about an hour and a half. We didnt have long to wait until our cabins were ready just after 1.00, alongside our luggage. The sail from Amsterdam to the North Sea was not the most scenic, with a lot of industry along the way. This was our first cruise with Celebrity and we were very impressed, with both the staff and crew of the Eclipse, the ship itself was kept spotless, and there is plenty of activities to keep you occupied during sea days. We didn't eat every night in the MDR but when we did we enjoyed every meal and were well looked after by Alexio and the rest of the dining room staff. If we didn't eat in the MDR we used the Oceanview Café where there is a vast choice of starters main and desserts. We also used the Mast Grill for a couple of lunches. We had signed up for the Classic package and never once felt the need to upgrade to the Premium Package, had a couple of Drambuie's, and had to sign an additional slip, but that was it. Plenty of selections of beers spirits and wines. We used most of the bars at some point, but preferred the Passport Bar, Observation Bar and the Sunset Bar. We visited the Eclipse Theatre most nights and the entertainment was of a very good standard and very professional, Jane Curry probably being the pick of the bunch. All ports we visited were very good, although Warnemunde was cold wet and windy, but it looked and an attractive town with a good beach. We walked into Helsinki from the cruise port and liked what we saw, again in Stockholm we walked into the Vasa Museum, and the Royal Palace, Stockholm was very impressive with some stunning buildings. St Petersburg was outstanding, we did the two day tour with Denrus, and had absolutely no problems getting through immigration on the first day. Tallin was a walkable delight as well, it helped that it was a beautiful day, Copenhagen again was walkable, and we also did a canal tour. Disembarkation was easy and smooth, and a quick transfer to Amsterdam airport finished off a delightful and memorable holiday. We will cruise with Celebrity again next year, through the Panama Canal, and we cannot wait. Read Less
Sail Date June 2018
Liked the itinerary. Food was just ok. I lost 8 lbs on the cruise so maybe a ship with just fair food is good. Most of we Americans need to lose weight anyhow. However, in 2014 we were on the Oceania Marina and it was the best cruise ... Read More
Liked the itinerary. Food was just ok. I lost 8 lbs on the cruise so maybe a ship with just fair food is good. Most of we Americans need to lose weight anyhow. However, in 2014 we were on the Oceania Marina and it was the best cruise food I ever had since Sitmar's the Fairwind. I do not believe in spending more money than your cruise fare so I skip the luxury restaurants on a ship except when they are included with the booking, e.g. Oceania. The Eclipse is a beautiful ship and the largest I have been on and I prefer smaller than 3000 passengers. The Ocean Cafe on deck 14 often looked like"Vulture City" but the breakfasts were better than the MDR. Cruisecritic had a couple get togethers and they had a nice presence on the ship. We are all lucky to have Cruisecritic as a partner to our sailings. We had a nice cabin forward (family cabin). Other than the carpet could use a shampooing, it was very nice. Celebrity asked us pre cruise (booking) if we were celebrating a special occasion, which we were and anniversary and then did nothing for it. That was probably ok, though because I didn't need an extra cake. Their desserts for the most part we good and the waiter we had, Walter, was terrific. Always had a smile to greet us. All in all, our cruise was a good value and I am glad to be down to 152 lbs. Read Less
Sail Date May 2018
I have travelled previously with Celebrity and other cruise lines, This was my 13th cruise. and find Celebrity the best at this price point. Last year my friend and I travelled to South America on another cruise line ( Celebrity were not ... Read More
I have travelled previously with Celebrity and other cruise lines, This was my 13th cruise. and find Celebrity the best at this price point. Last year my friend and I travelled to South America on another cruise line ( Celebrity were not doing that route when we were able to travel) This year, we decided we wanted to see the north and liked the itinerery. We were in concierge class and our 'butler' Hector was very attentive. Ship's cleanliness always impresses me as does the staff in all locations. I am finding the entertainment is improving over the years, however, i also find the nightly selections in the dining room are shrinking. This may be due to the fact it was a shorter itinerary. I was disappointed at the wine selection included in the classic beverage package. On previous cruises there was a better and higher level of wine offered. Guess they are trying to encourage us cruisers to move up to premium. We met some wonderful people on the Eclipse. The tour guide on The Golden Circle tour together with the driver were excellent. They were very knowledgeable and answered any and all questions in a friendly, professional manner. Would I travel again with Celebrity....absolutely! Read Less
Sail Date May 2018
Summary A nice but not particularly great cruise. Celebrity has some major problems on what could be a great ship. Our key issues were: 1) FOOD Meal times are what you should look forward to on a cruise. They should be special, ... Read More
Summary A nice but not particularly great cruise. Celebrity has some major problems on what could be a great ship. Our key issues were: 1) FOOD Meal times are what you should look forward to on a cruise. They should be special, but too much on this ship is poor motorway/pub food (the buffet) or just over cooked or poor quality. The best place on board of is Murano and Sushi on 5, followed by the other speciality restaurants (but not Qsine which is very average and something no one would do twice). Blu is nothing special (though massively better alterative for dinner than the MSR or Buffet) , most people take the steak, which says it all. Breakfast not bad but beware timing, its only open for 90 mins most days. 2) AVARICIOUSNESS The whole experience is spoiled by Celebrity trying desperately to take every dollar you have, whether through over priced tours (Crusingexcursions.com is much better and cheaper), constantly trying to charge for pictures ( even with the captain!), cocktails priced just above your package limit, a minibar you can't use, huge costs for water, the premium for real food in the speciality restaurants, emails or notes at dinner trying to get you to expensive auctions or events, the lack of an iron and many more irksome occurances. 3) DISTAIN You are constantly treated as if you don't matter. Bars close when you want to use them like during a great sailout, restaurants close at lunch time for no good reason, they don't even change your sheets unless you ask, and on an 8 night cruise ! The minibar (and its prices) an insult, so easily but annoyingly circumvented. Towels are minimal unless you ask for more, and you cannot get crisps, nuts or olives in any bar on the ship ( even for money!). Tables are so close together you might as well be eating with others except in the speciality restaurants, they seat you in the MSR for their convenience and service is atrocious. The customer clearly doesn't come first on Celebrity. We'd happily pay more for a better class of food, service and treatment. The staff are wonderful, helpful and so pleasant to talk with. The wifi is the best we have had on a cruise. The ship is clean and has some good spaces and is well run. The strategic management is obviously where the problems lie. They aren't sure what their target market is, they plead middle market but they go down market at every opportunity. Beware if you expect anything approaching a 4* never mind 5* experience. 1st day Drove ourselves to Southampton, parking and checking really easy and well handled. Luggage took a while (boarded at 11am, appeared around 4pm) and apparently can take till 6pm. Muster drill rather pathetic, our muster point had handful of seats, and was pretty much as packed as the old terraces on the Kop! You don't wear the life jacket, so most people won't know how to, and you never even see the lifeboats. Instead they showed some stupid Janet Bond video with a pathetic story around safety. Room too hot and stuffy with so many in, rather like a commuter train. Not a good experience. Aqua class seems to have priority lines when boarding which is nice. Cabin a bit smaller than ones we've had before but it's cheaper. Wardrobe quite small but you can get more hangers if you ask but another time would bring some light wire ones. Towels minimal, ask for double quantity. Robes good. Shower very good, especially the jets that wash you all the way down! Only 3 power points ( do these ship designers live in the 21st century!). Two are USA style, one European, none U.K. Balcony nice, comfy chairs and it has glass sides so you can recline and still see out. Afternoon canapés a joke, who thinks cakes are canapés? Apparently even the premier drinks package does not grant you minibar drinks. $4.50 for a coke! You can get them unopened from a bar and put in the fridge. Not so beer or wine! You get one bottle of champagne on a night you choose in Aqua class. Room attendant Margrette very nice and helpful. Generally the ship is rabidly commercial, will charge you $6.50 for water which they smugly are pleased to do "for your convenience". Good tip - get in quickly and book speciality restaurants as the peak times are gone by the time the ship sails. Ship is bigger than any we have been on before. At times it gets very crowded. Was extremely please we had no tendered ports. Blu restaurant Major complaint there is the vibration from the engine which is very marked. Staff very nice and chatty thug tabes are very close to each other. Some interesting creations, starters like a soufflé that looks like pate and a calamari dish so bereft you gave to search for the rings. Some days there are severa I'd like, some none, ts hit and miss here depending on what you like. The night they did rib eye steak which pretty much everyone I cud see was having tells you about the food level. Some main courses and most puddings very good though waiters seem to want to put chocolate with everything including creme brûlée which is frankly weird. Also it's amazing how all cocktails are $12 when everything from $11 down is free on the classic drinks package. Also some of the bar prices are eye watering, e.g. A bottle of Fullers London Pride , which retails about £1.50 is $ 14!!! Nice evening music in the bars on 5th and 3rd decks. Blu breakfast Good selection of choices and good service though they have no clue how to make sausages and English make English bacon and sausages edible. I think they steamed them! Moonlight Sonata Restaurant, MSR (balcony deck 4) Also a lot of vibration ( which is not evident in our room on deck 11) Very light lunch, good service but food nothing special. Typical pub grub. Dinner something else, well worth avoiding, so busy service is awful, we were parked near the service entrance but got little service. A prawn cocktail with 3 small semi cooked prawns? Garbage. No somewhere we went back to again. For god's sake don'thave the chees, 3 plastic white slices, nothing soft or blue. Awful. Ocean View This is the buffet. Good choices at breakfast though it's so crowded carrying hot drinks so is very dangerous. They cannot cook English bacon (neither can Blu, god knows why), the crispy American stuff is better. Lunch edible but think cheap pub grub not good cuisine, a lot of things I'd expect like good ham or smoked salmon, prawns, herrings etc missing. Food is generally over cooked. Vibration is bad here too. So glad it wasn't in the room but they seem to have problems on the restaurant decks. Tuscan Grill Very nice mix of steaks and Italian food. Worth going. Very comfortable too, you aren't practically sitting with the couple next to you as in Blu or MSR. Qsine Not sure what it is, eclectic mixture of food, some nice some crap, no idea why the iPads as they add nothing like real ordering. They brought us a course we hadn't ordered and swore we had. Very poor. Would not go again. Murano Not sure why a French restaurant has an essentially Venetian name? Excellent food and got them to stick to the wine on our package. By far best meal on ship, wish we'd gone there 3 times especially instead of Quine! Cheese selection so good. Sushi on 5 Went for lunch one day in port and food and service so good went back again on the seaday even though it costs a lot. Chicken Gyozas to die for. Bergen It started raining as we docked and never really let up. Nice town, best seen on foot but in this weather best seen from the hop on/off bus. Tip. – we bought ticket in advance on the web, very efficient way and glad we did, several people turned off as not having right money, unpleasant to queue in the rain. Did the Hansiatic and fishing museums, very good value with their shuttle bus included. Celebrity absolutely no clue about speedy boarding when it's pouring with rain, just make you line up and get wet. At least there are umbrellas in the room though the wind was strong making them tough to hold. Very unpleasant experience. You need more boarding capacity Celebrity, and get some rain protection over the queue, hire a marquee or somethin for goodness sake, it's not rocket science. Flam Rather stuffed on the 7am train tour even though I booked well before sailing. Train ride is good, sit on right for best views as you can get out at the big waterfall on the left. Usually fewer people coming down as some walk or bike, so opportunities to switch seats. Nothing much else here so you need dry weather to make it a good port. Geiranger Strange timing here, we arrived before 9 so missed most of the fjord coming in darkness, and sailed late so missed most of it going out. I thought this was a fjord trip? Captain did a 360 at the 7 sisters and suitor waterfalls about 8.15 which we luckily caught. Beautiful valley to sail down, shame most of it is done at night. The tour to the Eagle road and mount Dalsinibba is brilliant, try and sit at the front of the bus as it goes round the hairpins. Cross your fingers for no low cloud at the top as the view 5000 ft down to the fjord is amazing. Again little else to do locally, rib boats probably best. Alesund Not much to see here, have a walk round the shops and the Art Deco district. The lack of anything great to me means this port could be lost in favour of a daytime cruise down from Geiranger but then I guess Celebrity couldn't sell loads of tours,pics etc..... Stavanger Lovely town luckily seen on a sunny day. Old town is beautiful, several good museums close by the ship, plus shopping area, cathedral and small market. I see no need to rush off out of town and see views like pulpit rock where mount Delsinibba is far superior, but each to his own. Very annoyed at the sail out which is very picturesque plus the last one of the cruise, but again they closed the forward bar, essentially the only bar with a view, for some stupid captains club function from 5-7pm. We all paid for the cruise and your facilities Celebrity, why screw us because we haven't been so many times, hey maybe we won't bother coming back again . Why don't they use the conference suite for these events? Disembarking was very easy and smooth at Southampton Read Less
Sail Date August 2017
We chose this trip for the destinations.(Norwegian fjords). We have taken more than two dozen cruises and we can truly say that this was the best cruise we have ever been on. Every aspect of the cruise was wonderful. Embarkation and ... Read More
We chose this trip for the destinations.(Norwegian fjords). We have taken more than two dozen cruises and we can truly say that this was the best cruise we have ever been on. Every aspect of the cruise was wonderful. Embarkation and disembarkation were flawless. It took less than 15 minutes from the time we arrived at Southampton to be onboard the ship and it took less than 10 minutes from the time we left the ship to have our luggage and outside, waiting for our taxi to Heathrow. It was truly unbelievable. It felt like we were the only ones there. The ship and stateroom were immaculate. The crew, every member, was happy, polite, and went out of their way to ensure we were treated well. The food in the main dining room was delicious. The service in the stateroom, dining room, bars, and everywhere was commendable. The entertainment was fabulous. The ports of call were outstanding, giving us exactly what we hoped for; the beauty of the Norwegian fjords and landscapes. Read Less
Sail Date August 2017
We had not cruised since my husband became ill a few years ago. Now he must dialyze, so travel is difficult. We found this cruise offered through Dialysis at Sea, and as we had not done a Baltic cruise, we thought we would give it a try. ... Read More
We had not cruised since my husband became ill a few years ago. Now he must dialyze, so travel is difficult. We found this cruise offered through Dialysis at Sea, and as we had not done a Baltic cruise, we thought we would give it a try. The crew were very friendly and attentive. Likely the tone of the ship having been set by the very friendly, and very present, Captain Leo, who attended our Cruise Critic meet and greet, the first captain we have ever seen to do so! The ship is clean, the public bathrooms are routinely attended to, and when entering the dining room or Lido buffet usually a staffer quirts hand sanitizer into your hands. Since my husband is vulnerable to infection we appreciated this touch. Unfortunately on the last formal ( smart chic or whatever they call it now) night we were already seated at a table of 8, when a woman who was very ill was seated beside me. She sniffled, coughed, and blew her nose loudly beside me and tried to talk to me, leaning toward me because she was hoarse. She was flushed and running a fever, admitted she couldn't eat, and said she only came to dinner to accompany her husband! Although we all at the table by this time had suggested that she should go and rest in her cabin, she did not leave. 48 hours later, and just before the end of the cruise ( right on cue) I became ill. One week on I am struggling with a sore throat, coughing, and feeling terrible. All this and trying not to give it to my husband. So.... There is one thing more I would encourage the dining room staff to do - there should be big signs outside the dining room and buffet saying, "If you feel ill, please do not enter the dining room. We would be happy to bring your meal to you in your cabin". Which brings up the issue of room service. The room service menu is very limited. To get food that would make a meal one has to pay surcharges on each item. And there is no room service the last morning of the cruise! The buffet and dining room were posted to open at 6:30, but we had to get off at 7 to take our transfer van to the airport. I should mention that our transfer and the air flight was arranged though Choice Air by Celebrity, so this was not something we had arranged ourselves. Fortunately we decided to check the Deck 14 buffet at 6 am, hoping some food had started to be put out, and were able to grab some bread, scrambled eggs and sausage as it was arriving on the steam tables. The food in the main dining room was good, so we did not feel the need to use any of the specialty dining. Also my husband often was not feeling like eating after his dialysis, so only wanted small amounts of food in any case. We rarely used the buffet on Deck 14, but when we did there was a very excellent selection. I did try the Indian food up there, and it was very good. Dialysis at Sea is expensive, but it was the only way we could cruise. We had to cut short some port days, or not go ashore on others, because my husband had to dialyze. If other dialysis patients are reading this, please know that the days and times to dialyze are set by the management company in Florida. You will find that there is no consideration if it is a port day or a sea day. You are assigned times and a dates, and they are not changeable, you have no choice in the matter. However despite the limitations, we had a successful cruise. Read Less
Sail Date August 2017
We have been on nearly two dozen cruises and have traveled on several cruise lines. In our opinion, Celebrity is the most professional and and has the best maintained of the major large cruise lines. Our August 13, 2017, we departure ... Read More
We have been on nearly two dozen cruises and have traveled on several cruise lines. In our opinion, Celebrity is the most professional and and has the best maintained of the major large cruise lines. Our August 13, 2017, we departure from Southampton on the Eclipse for our 13 day cruise to St. Petersburg and back with stops in Denmark, Sweden, Estonia and Germany. It was truly a great adventure. We had a wonderful time throughout the ship, in the Blu dining room, and in our Aqua Class stateroom, too. The shore excursions we did on our own with our trusty Rick Steves Northern European Cruise Ports guide in hand to Copenhagen, Stockholm and Tallinn were delightful. Our ship sponsored tour in the Fredericia, Denmark was new for the ship and what a treasure it is. Our guide through the town of Fredericia and Christenfeld was a local young man who gave excellent narratives and was extremely personable, pointing out where his family members lived along our bus travels. It was so refreshing to have such an engaging guide. In St. Petersburg, we opted for the long two day tour. Our guides, Maria and Ekaterina knew every palace, painting, museum, church and canal in the city. They definitely made the entire cruise worth every penny. Finally, the ship's employees, from Captain Leo, the most engaging ship captain we have ever encountered on any cruise line down to our wonderful room attendant, Will, represented the Celebrity line as one would expect from a first class world cruise line. Read Less
Sail Date August 2017
My wife and I would like to invite you to come along with us on our adventure into cruising and as it so happens it is with a company called Celebrity X Cruises, considering the amount of money that we paid out, we had hoped it would be ... Read More
My wife and I would like to invite you to come along with us on our adventure into cruising and as it so happens it is with a company called Celebrity X Cruises, considering the amount of money that we paid out, we had hoped it would be our “Once in a lifetime visit to the Baltic and especially St Petersburg”, between 2nd July and the 16th July 2017.” We set off on 1st July from Edinburgh flying to Southampton where we stayed overnight in The Holiday Inn where we were looked after very well indeed. We wakened early on the morning of the 2nd of July and headed off on foot to the terminal after a hearty breakfast. The journey to the terminal was described by our travel agent as a comfortable five minute walk from our overnight hotel. The weather was thankfully dry but quite clammy so you can imagine that it was not long before we were starting to feel sticky and uncomfortable carrying our main luggage and in flight cabin baggage. The first thing that we noticed was the lack of signage or Celebrity Cruise Staff to direct us to our ship (The Eclipse) having walked a fair distance we eventually asked a member of staff if we were going in the right direction, to which he replied, “you have to go back to the main gate as you have come too far for your cases to go through security. We were not very happy with this as we had not encountered any signage at all, and by now we were feeling mildly stressed to say the least so we queried his instructions and he insisted that we should return to where we had come from. We then spotted a female member of staff so we asked her opinion and she confirmed that we should proceed ahead and not go back. Once we eventually arrived at the appropriate place for baggage collection we had to bring it to the attention of the member of staff standing at a podium/desk that we were eligible for priority boarding due to us being booked in to a Concierge C1 Stateroom (1200). She told us that this was not the case and referred us to a male member of staff standing nearby, who also informed us that we were not eligible for priority boarding and told us to join the luggage queue across the road from where we were standing. I looked through the paper work that I had in one of our cases and produced a document that confirmed that we were eligible for priority boarding so he on looking at this decided that he would have to check this out and asked us to leave our cases and he would return. He then returned about ten minutes later and apologised for the mix up and attached two luggage labels to our cases and asked us to leave our cases here, (Our cases were taken from us at 11.20am and after mislaying one of them we eventually received them separately at 5.30pm, 6 hours after boarding) and follow him in to a doorway of the terminal and pointed us in the appropriate direction for the start of boarding hurdles (metaphorically) that we had to climb over/go through. We then encountered a young man who introduced himself as Jonathan telling us that he would be our Concierge for our holiday and pointed us towards a desk were we noticed a young lady waiting for us. This by the way was the last time that we personally spoke to Jonathan during our complete journey (he left three voice messages on our stateroom phone during the journey to St Petersburg and back to Southampton) We then proceeded to go to the desk and had the misfortune to deal with Wendy who insisted that we fill in a personal form declaring that we did not have sickness or diarrhoea in the last two weeks before boarding our cruise liner. She was rude and arrogant pushing our Sea Passes along the counter at us and then told us to look into the camera. We proceeded along another gangway where we were eventually met by two other members of staff who asked us for our Sea Passes, which one of them looked at and handed my wife’s back to her and then handed mine to me and stated “ok “Danny Boy go straight ahead”. My full name is D********** so I asked him not to refer to me as “Danny Boy” he grunted something towards me and turned to the next passenger behind me. We arrived on board at about 11.40am and were met with mayhem and no one directing anyone, but eventually a Public Address message was broadcast to inform the passengers that they would not get access to their rooms/staterooms until 1pm at the earliest but our cases would be delivered as soon as possible. To try and reduce this we will now go to bullet points instead. (1) Stateroom was tired in maintenance paint peeling on balcony doors, drawers in stateroom that would not close properly, pot marks on the inside of the drawers, Towels that were not 100% luxury cotton as promised, (Our Stateroom Attendant “Rivon” was a life saver in so many ways going out of his way to rectify any problems that he could to our satisfaction. Rivon is a credit to Celebrity and he has abilities beyond his role of stateroom attendant.) Our remote control for our T.V. was taped up with black tape to help hold it together. The toilet roll was a disgrace in that it was cheap and nasty and the shower was like trying to wash yourself in a wardrobe. The actual wardrobe doors squeaked and squealed like a motorbike starting up. Faulty socket for kettle for which electrician had to be called to attend to on the day we arrived. (2) We were offered a Classic drinks passage as part of an incentive to book the cruise and we had thankfully asked Sarah Sotheron in your Surrey Head Office U.K. to provide us with a copy of the drinks applicable to our package. When we went to the bars this did not tally with our list and the Martini Bar Staff actually charged us extra on two or three occasions without asking us for a signature for this extra cost. We went to guest relations to ask for an explanation as to why this was and “Ben” informed us that the classic package had changed and there was nothing that he could do so we would have to accept it. We asked to speak to a member of Guest Relations Management and Ben told us that no managers were available as they were all on their break. We then asked to speak to a manager of the bars and through Joel we spoke on the phone three times to “Bobdan”, "Beverage Operations Manager" who eventually empathised with us and eventually agreed to update us to Premium Class Drinks package two days before the end of our cruise!! Even after that we were overcharged for drinks which I thankfully noticed when I went on line via our T.V. to check our account on the night before we disembarked!!! Why? (3) Whilst speaking to Ben on Guest Relations Desk we were talked over by an irate member of Guest Relations Staff (Vlada) we had to ask her to go away three times informing her that we were talking to Ben and not to her. I had spoken to her an hour before re The Classic Drinks Package and asked her to photocopy the list for us, which she did but would not listen to us continually talking to us as if reading from a script, so I had asked her to stop talking to us as a robot. We think that she was angry with us when we later came down to Guest Relations and spoke to Ben and not to her. (4) Disembarking day was a shambles with not one sign to direct the passengers nor a single member of staff available to direct the passengers to the correct exit. What came over very clearly was that we now have your money so we don’t need to bother any more. We will never cruise again with any company due to experience with Celebrity X Cruises. Finally on a positive note to our Cruise the highlight was The Moonlight Sonata Restaurant and the staff therein especially to “Edy” and “Jon” who are a credit to Celebrity Cruises. The General Restaurant "The Ocean View Café which we had to use for lunch when the ship was in port was like a cattle market with cold/lukewarm food and rude staff. We visited The Café Al Bacio on various occasions and each time we found the staff to be totally unprofessional giving the distinct impression that they did not want to be there. No attempt by the staff to smile or make you as a customer feel welcome. We have written directly to the Celebrity C.E.O. Lisa Lutoff-Perlo with our complaints and through her office we received three phone calls to apologise and they offered us Future Vouchers off our next cruise via e mail even though we told them on the phone that we would never cruise again. We simply asked them to confirm in writing (Snail Mail) that our complaint had been heard and that something would be done to prevent this happening to anyone else in the future, but this was refused and stated this via e mail. The whole impression that we were left with was one of neglect in maintenance and a complete fall in standards as we had spoken to quite a few other passengers who unlike us had sailed with Celebrity before and they also felt that the ship was badly run down and neglected. Unfortunately the prices charged for a supposedly luxury ship and Concierge Stateroom were extortionate to say the least and to offer us vouchers off our next cruise when told that we would never cruise again were an insult. Read Less
Sail Date July 2017
Chose cruise to experience Celebrity ship for the first time after 39 cruises with other brands. After Azamara we found this to be nearly as good, but more entertainment. Clean ship with very attentive crew. Music too loud. Smooth ... Read More
Chose cruise to experience Celebrity ship for the first time after 39 cruises with other brands. After Azamara we found this to be nearly as good, but more entertainment. Clean ship with very attentive crew. Music too loud. Smooth embarkation and disembarkation. We used private tour company, ships tours too crowded, Alla tours with maximum of 16 people and better content much better than last time we came to the Baltic. Service on board was good, food better than some other lines. Daytime activities on sea days are somewhat poor. Lectures very poor. We are going again but somewhere warmer so that there is more room in the ship when people can get outside. Shops much too expensive and not much variety. A whole shop selling Michael Korrs handbags? No everyday items available, the sale items were the same as on all ships and were the same old stuff day after day. Alcohol was rather expensive considering it was supposed to be duty free. Read Less
Sail Date June 2017
We chose this cruise because we wanted to see Iceland. the ship and the crew were great and very hel[pful. The ship was very comfortable. my only critisisam was the price of the excursions and the confusion caused when leaving the ship to ... Read More
We chose this cruise because we wanted to see Iceland. the ship and the crew were great and very hel[pful. The ship was very comfortable. my only critisisam was the price of the excursions and the confusion caused when leaving the ship to go on the excursions. we had to queue for a long time to get off the ship at point only.that's my only moan, there was a lot to be very positive about. the dining was very good quality, the cabin was comfortable, but showing its age. the entertainment was very good the the theatre was excellent. Service on the whole of the ship was first class . excursions as i said before were very expensive and when we visited iceland we didnt book an excursion but when we walked off the ship, we purchased an excursion to the waterfalls for half the price of the ships excursion. But on the whole a very enjoyable cruise. Read Less
Sail Date May 2017
Ship: BUY THE DRINK PACKAGE!!! I cannot stress this enough. We got our drink package included through our travel agency and we couldn't have imagined the trip without it. Orange juice is $4.50, which we had every morning, and ... Read More
Ship: BUY THE DRINK PACKAGE!!! I cannot stress this enough. We got our drink package included through our travel agency and we couldn't have imagined the trip without it. Orange juice is $4.50, which we had every morning, and specialty coffees (Latte, flat whites, etc.) could run up to $8 and we sometimes had multiple speciality coffees a day. The food in the buffet was not excellent, but just pretty good. I didn't complain. The Celebrity entertainment was okay. Jayne Curry performed on our ship and DO NOT MISS HER. She is hilarious and the best entertainer. The ventriloquist on our ship was also amazing. His name was Gareth Oliver and he was extremely funny and eccentric. He was on Britian's Got Talent and Simon Cowell liked him. All of the staff on the ship was top notch. We loved our dining room waiter, Bernardo. Ports: Brugges, Belgium - It was alright. We did a walking tour with a boat ride. We bought our chocolate at a place called Dumon Chocolate and it was amazing and the real deal (Some stuff is NOT made in Belgium, so be careful). The lady that worked was a bit rude, though. Stockholm, Sweden - We LOVED Stockholm. The Vasa museum was definitely worth seeing. We had an amazing tour guide. Wake up early to watch the sail in! The archipelago view was gorgeous and worth seeing! Most beautiful port we sailed into. Tallinn, Estonia - We ate a great Estonian meal at a place called Olde Hansa (included in our tour). Going to both the Upper and Lower Old Town was worth it. Seeing the skyline of the Lower Old Town from the Upper Old Town was wonderful. St. Petersburg, Russa - We did the 3 Day Tour. It was long and very, very, VERY crowded (especially in the Hermitage where we could hardly walk). While it was tiring, our entire group stuck through all three days and we had a lot of older, slower people in our group. Going inside the Church of Spilled Blood, while also extremely crowded, was one of the best things to see. Berlin, Germany - It was a three hour bus ride to and from Berlin. They gave us snacks and meals on the bus and our bus tour guide was very friendly. It hailed and rained for the first part, once in Berlin, and it was disappointing as we didn't see Checkpoint Charlie and lost some time. We wish we had more time to shop on our tour as it was crowded and we got a very short time. The Rechistag could've been skipped. We were looking forward to Berlin but were a little disappointed as we wanted to get out and explore more. Copenhagen, Denmark - We did a mostly driving tour and it wasn't the most spectacular port of the trip. We went to Dragor Village in the morning and that was a very nice sailing village. Read Less
Sail Date July 2016
The main choice for this cruise was the ports of call. Particularly St Petersburg Russia which was at the top of my husband's "bucket" list. The ship and ports surpassed our expectations. We had the perfect balcony cabin ... Read More
The main choice for this cruise was the ports of call. Particularly St Petersburg Russia which was at the top of my husband's "bucket" list. The ship and ports surpassed our expectations. We had the perfect balcony cabin 8254 which was near everything we wanted to visit (elevator, main dining room for example). The food was excellent. Most nights we opted to dine in the main dining room. The few nights we returned late from touring we went to the buffet on Deck 14. The buffet extravaganza on day 12 was incredible. The huge ice sculptures were beautiful and the food presented was indeed extraordinary. We discovered the Sky Lounge a few days before the end of the cruise and really enjoyed watching the sun set from there. Very romantic place. The martini bar was fun. Bartenders were very funny and great mixologists. Nice touch was with the ship providing bath robes for us. We had requested assistance for my husband's CPAP machine and the ship provided us with distilled water and an electrical extension cord. The shows we attended were superior and better than any of the ones we've seen on other cruises. We aren't show attenders for the most part and as such we really enjoyed these shows. The room stewards we had did a superb job. We rarely saw them but if we had a request they followed through immediately. The only disappointment would be with the ship's store. I found the items to be way overpriced and the variety lacking. Mostly in the ladies items such as purses, clothing and jewelry. Kudos to ship's Captain Leo who was very presence known throughout the cruise. Loved his 10 am announcements which were not only informative but humorous. He was even present at the disembarkation point when we went ashore for one of the port calls to wish us a fun day. We toured St Petersburg Russia and Berlin Germany with Alla Tours. Great tour company. Can't say enough about the Russian tour. Our guide Marina was Russian and it showed. Her love of country really shined. Berlin was a 3 hour ride through the country and very long. Not sure it was worth it. The other ports we maneuvered on our own. took ship shuttle to town or hop on, hop off bus. All in all we rate this as the best cruise we've ever been on. Can't wait for the next one in March 2017 to Asia on Celebrity. Read Less
Sail Date July 2016
This was our 6th cruise on Eclipse out of Southampton and, unless they add some different itineraries, it might well be our last for a few years. This will be a big disappointment to us since Eclipse is still our favourite ship, and ... Read More
This was our 6th cruise on Eclipse out of Southampton and, unless they add some different itineraries, it might well be our last for a few years. This will be a big disappointment to us since Eclipse is still our favourite ship, and cruises from Southampton are essential for us as my wife uses a wheelchair. We had done almost the same itinerary 3 years ago, but this time Helsinki was missing and we had a rather pointless overnight in Copenhagen, arriving at 11:00am and departing 12 noon the following day. Apparently cruise passengers want to have more overnights according to head office, this seems a rather similar story to P&O changing their boarding procedure because passengers want their cabins ready when they board. Anyway we swapped a full day at Helsinki for an extra 2/3 hours in Copenhagen, or in our case 1 hour extra after breakfast; and we were miles out of town at Oceankaj pier because of the overnight, instead of being 10 minutes from the little mermaid if we had been berthed at Langelinie pier, that’s progress for you. Food and service were still outstanding, in our opinion, the ship still looks brand new, although I did feel that cleaning standards had slipped a little, and other than in the MDR we did notice finger marks on some of the drink glasses, not something we have seen before. Entertainment is somewhat personal, we only saw one of the production shows which have come in for quite a lot of criticism on some forums, and most comments on board were critical of them, the one we saw Rock city was passable but not up to previous standards. We only watched a few of the guest entertainers, the stars of St Petersburg were enjoyable, good singing but of course in Russian so few understood it, however the actions did convey some meaning, the dancing was also enjoyable. The top entertainer for us was Jon Courtney, extremely funny, a good pianist and not a bad singer, we also watched Aimee Atkinson, a capable young West End singer and Andante four male singers mainly doing pop standards and Il Divo style songs, these were all perfectly acceptable but we did hear quite a few negative comments about some that we did not see. Euro 2016 was on the room TV and in a number of venues whilst we were cruising, so that reduced our demand for other entertainment. As I commented earlier we had done this cruise 3 years ago and, as we need accessible tours which are limited as well as being 3 or 4 times more expensive than standard ones, we did not book any tours, either ship’s ones or private; so here are our thoughts on just going ashore on your own with a wheelchair. Zeebrugge – this was about our 4th or 5th stop in Zeebrugge and so far the weather has stopped us from going ashore, this time was no different it rained all day. We were intending to take the shuttle to Blankenberge and stroll along the sea front, but stayed on board instead. Warnemunde – This is a pleasant German seaside town and well worth a wander around, the last time we were here it was cool, cloudy and windy, but this time it was sunny and quite hot. The main access to the town is via the rail underpass which does not have a lift, but a short detour along the river promenade and you can cross a car park beyond the railway lines. St Petersburg – After studying the ships accessible tours and quite a number of private accessible tours, most of which included the same things we had done before, we had decided to stay on board here and hope for reasonable weather, as it turned out these 2 days were the hottest and sunniest of the holiday, and we were happy there was some intermittent cloud to cool us down. Tallin – After St. P the weather here was disappointing, low cloudy fog and quite a few heavy showers. Since our last visit the port has seen quite a bit of redevelopment and it seemed we had to go much further to exit the port area and in some parts the pavement was unmade and I had to pull my wife’s wheelchair backwards, we assume this will be improved in time. We followed the map route towards the old town, but a combination of distance and deteriorating weather made us turn back; however there is a fairly large craft market behind the cruise terminal in which we spent quite a bit of time and money as well. Stockholm – Again the pier is way out of town necessitating using the expensive shuttle, the even more expensive HoHo bus, or the exorbitant taxis. Since we had been to Stockholm before, and really only want to wander around for a couple of hours then grab a coffer or beer, we opted just to take a walk out of the dock area and get a bit of exercise. Copenhagen – As I commented above the pier at Oceankaj is quite a distance out of town, and again you need the ship’s shuttle or HoHo bus, or in this case there is a local service bus which runs to the little mermaid or the town centre from just opposite the ship. You need local currency for this or I believe you can buy tickets from a kiosk, but not sure if they accept cards or foreign currency, and I did not check the prices but I imagine this would be by far the cheapest option. We decided to walk, really to see what might be available locally, the answer is absolutely nothing, we walked in the direction of town for about 45 minutes, saw a couple of greasy spoon truckers stops but little else, not even any benches to relax on, so we came straight back and fortunately arrived just before it started raining. In summary – If you have any walking difficulties or, as in our case, need accessible transport, then this cruise itinerary will necessitate taking as many tours as finances permit; maybe smaller ships would berth in better locations, but if you need a wheelchair it will need to be fairly modern to ensure you have the best possible facilities on board, which, after all, is where you will spend most of your time. Read Less
Sail Date June 2016
Chosen because of destinations and price. Mainly because of the 3-day St Petersburg stop. Generally a great experience. We had flexible dining in the Moonlight Sonata restaurant mostly, which worked very well. You could have a table ... Read More
Chosen because of destinations and price. Mainly because of the 3-day St Petersburg stop. Generally a great experience. We had flexible dining in the Moonlight Sonata restaurant mostly, which worked very well. You could have a table for two if you wanted, or tell then you were happy to share - which meant that you met lots of different people. The theatre entertainment was generally OK - ranging from good to average. But the best thing for us was the Celebrity LIfe activities and staff - Daniel and Brandon in particular. They were great fun and we particularly enjoyed the quizzes (and won quite a few) and the game show sessions. Food availability was good, though we did find the Oceanview Cafeteria a little bit disappointing. Too noisy and frenetic. The Cafe Al Bacio (?) was also good and the Martini Ice Bar was fun. Didn't use any of the Celebrity Excursions, because we thought they were mostly overpriced and had too many people on them. We self-propelled for most stops except for St Petersburg, where we had pre-booked TJ Travel's 2-day tour - which was mostly excellent (thanks mainly to Maya, our guide) and only involved 6 of us, making getting round the attractions much easier. We also enjoyed the cruise destination talks by Dr Sherrie Hutt, which were very informative and useful. Having been on only one previous cruise, we were not veterans, but have been bitten by the bug and will probably go on others now. We would definitely consider Celebrity again. Read Less
Sail Date June 2016
We chose to go to Southampton the day before our departure & were blessed with hot sunny weather. We stayed at the Mercure Hotel on High St which is an old building & quirky but we enjoyed it. We shopped, as one does, in the Mall ... Read More
We chose to go to Southampton the day before our departure & were blessed with hot sunny weather. We stayed at the Mercure Hotel on High St which is an old building & quirky but we enjoyed it. We shopped, as one does, in the Mall & dined at La Lupo in the evening. All a great start to the holiday, however the ship had had a gastro intestine virus (I guess they meant Norovirus) which caused boarding to be delayed until late afternoon. Check in was smooth & we were soon onboard. Having been on quite a few cruise ships with different companies we found the Eclipse a beautiful ship & one of the best. The food was excellent in the main dining room & the buffet was very varied. We also tried a couple of the select dining venues which were totally different for the food experience at Qsine & Tuscan Grill, though I must confess we had received a cabin credit on booking which took care of the extra charges. We did our own thing to get to Bruge as we had been before, we also made our own way into Stockholm as we felt the shuttles were quite expensive & again we had been before & enjoy walking after a couple of lazy days at sea. We also made our own way to Tallinn where we did have a thunder storm which we had to wait out for about an hour though we did see some tour guides continuing through the storm. St Petersburg was amazing & one can really see why there was a revolution with the people so poor & the aristocracy so rich. However the Palaces are amazing. We visited the Hermitage & our guide was an older lady who was very funny. I don't think she was intending to be but her accented English & Russian abrupt way of speaking really amused us. On our second day we went to Peterhoff Palace & gardens. Again an amazing Palace & the fountains & gardens were very beautiful. I must say we were not blessed with very good weather on either day but we managed to keep fairly dry & warm unfortunately that wasn't the case in Warnemunde where we had decided to go on the ebike tour. The morning was beautiful sunny & warm & we walked into the beautiful town but we had only been on the ride for about 3/4 of an hour when the heavens opened. The guide assured us it was only a shower & usual for this part of Germany. Things did not improve & we had to have transport back from the halfway point as we couldn't have been wetter or colder if we tried. Hot shower & drink as soon as we were back on board. Copenhagen was a little better with mixed sunshine & showers. All this makes it sound as if we had a miserable time but actually we made the best of things & found some very good coffee houses & cafes. The entertainment on board was excellent & we enjoyed our early & late evening drinks in the Ensemble bar. The Entertainment staff were very good with loads of quizzes & Brandon was really great though I heard that he left the ship after our cruise. I would really recommend anyone to visit the Tuscan Grill on the evening of leaving St Petersburg, the view is really amazing & as the restaurant is at the rear of the ship you get to see the outlying Islands & the breakwaters which are an engineering masterpiece. In conclusion although the weather was not to be desired it was a fantastic cruise. Read Less
Sail Date June 2016
Embarkation was slow because of technical problems in security - about 2 hours, but the check in clerk was extremely courteous Chose this cruise because of the itinerary included Tallin, St Petersburg Helsinki Stockholm & ... Read More
Embarkation was slow because of technical problems in security - about 2 hours, but the check in clerk was extremely courteous Chose this cruise because of the itinerary included Tallin, St Petersburg Helsinki Stockholm & Copenhagen. Shore excursions were generally well organised with good guides. Annoyingly, we walked to an art gallery, a museum and a cathedral in Helsinki to discover that public buildings are closed on a Monday - the information from the ship could have included this fact - it's not as if they haven't been there before! In Copenhagen there was a single stop excursion bus to and from the city centre but no mention of the hop on hop off bus which was also available ( more cheaply) The cabin was spacious with plenty of storage and was cleaned regularly by a very efficient steward. The decoration of the rest of the ship was bright & cheerful We had negotiated "open dining" with some difficulty when we booked as we were meeting friends who had the same option and did not want to restrict them. In fact, the food in the Moonlight Sonata restaurant was so patchy in quality that we quickly agreed to the first upsale to eat in three specialty restaurants. Even there, the food was patchy. I ordered rack of lamb which was raw. It was replaced with an equally raw dish. I suspect that the problem was chilled meat not warmed up enough before cooking. In the Qsine the quantities were ridiculously large - probably a consequence of the American clients' influence. Fish dishes were invariably dry and overcooked, probably as a consequence of spending too long under the heat lamps at the "pass" The cafe food was unremarkable. The problems with drinks mentioned in other reviews seemed to have been ironed out - a "classic" package gave us what we expected and water was always readily available although in the room there was a charge of $6=00! Ice cream in the cafe was free but in a bar the more popular flavours were $5=00 - more up-selling! The entertainment was patchy too. The "house band" was quite good, but some of the other singers couldn't hold a tune. Speakers were average. We participated in the i-pad/i-phone classes which were well run & informative. There was Noro virus on the ship when we set sail. We started out perfectly healthy and , when we developed symptoms on the third day, we were forced to attend the medical facility where several others were already similarly affected. Despite health advice that sufferers should be isolated and seen in their cabins, my wife was collected in wheelchair and transported through the public areas. The standard isolation procedure was only adopted as the outbreak got worse (unsurprisingly!) In the medical facility the nurse was brusque, concentrating more on her computer than the patients and telling us that "it's the passengers that bring the infection on board" when, in fact, it was apparent that from the numbers that developed symptoms so quickly, the infection was already present. As the numbers afflicted increased the self service facility was changed to service only with long queues developing at all meals. Our cabin was stripped of cushions, bed cover and valance. Missed trips were refunded and medicines were free but no offer of compensation for missed trips was offered.In the last 12 hours polystyrene cups substituted for glasses - very tacky, presumably to help with a quick turnaround Despite all these difficulties, all the staff were polite and efficient. A friend's funeral occurred whilst we were on board and we received exceptional help in arranging for a wreath to be sent. Finally we discovered that, despite the continuous up selling, some of the staff receive only board and lodging on the boat, but NO SALARY, relying on a share of the optional gratuities for an income. When we discovered this, we felt it was a form of modern day slavery for a company to behave like this in the 21st century and, had we known this beforehand, we would not have booked with Celebrity. Every way we turned there was the continuous feeling that profit was the prime consideration - an attitude that becomes very wearing over time Read Less
Sail Date May 2016
We regard ourselves as seasoned cruisers but somehow we had never cruised with Celebrity Cruises before and when we were offered an attractive deal on Celebrity Eclipse cruising to the Baltics we jumped at the opportunity. The package ... Read More
We regard ourselves as seasoned cruisers but somehow we had never cruised with Celebrity Cruises before and when we were offered an attractive deal on Celebrity Eclipse cruising to the Baltics we jumped at the opportunity. The package offered was 1st passenger full price, 2nd passenger half price, with a classic drinks package and gratuities included. This turned out to be incredibly good value for money. When we made the booking the itinerary included 4 formal evenings. It wasn’t until we received the passenger information booklet two weeks before sailing that we were advised that formal evenings had been abandoned and replaced with ‘chic’ evenings. The recommended dress was now smart casual including jeans. This was a big disappointment to us as formal evenings are a significant part of our cruising enjoyment. There were also no themed evenings. Never the less we arrived at Southampton and the ship looked impressive. Boarding was slow and even though we had been allocated a specific time for embarkation there didn’t seem to be much heed paid to this. We had chosen a mid-ship balcony cabin on deck 7 which turned out to be excellent in both size and layout. The en-suite was particularly appealing with a proper shower enclosure instead of the curtained off corner provided on so many other ships. The cabin steward was smart, friendly and attentive but we did find that complaints about minor issues were not dealt with efficiently, e.g. the balcony door would not lock and it took three days to resolve. Also, the bathroom tap leaked from day 1 and was still leaking at the end of the cruise. The entertainment aspect of the ship is rather strange. There are excellent pool areas, both indoors and out, and a real grass area on deck 15 where croquet and boules are played. But open deck space is limited so there are no areas for deck quoits or shuffle board which was disappointing to us as we have always enjoyed the competitive camaraderie amongst players. The ship is fairly large with 2850 passengers so it was a surprise to discover that it only has one theatre. With two shows a night there was not enough seating to accommodate everyone at the more popular shows although it has to be said that there were plenty of empty seats for some of the entertainers . We have travelled on cruise liners of a similar size which have featured theatres at each end of the ship. As with most of the larger modern cruise liners the centre of the ship boasts an atrium. This is usually light and airy but not so on Celebrity Eclipse. There is very little natural light and , even on the brightest day, the atrium and surrounding shopping areas have to rely on artificial lighting. Strangely, the natural lighting source at deck level 15 is directly over the lift shaft so whilst the lifts are well lit, the atrium isn’t. The crew were exemplary – cabin crew, deck crew, dining room staff, entertainment crew – everybody! We were lucky in that our table waiters in the main dining room were particularly attentive and entertaining. The menu was a bit indifferent the first week but improved significantly for the second week. So much so that we didn’t try any of the themed restaurants especially as, having studied some of the menus, we didn’t consider an additional charge of $50.00 per person was justified. The scope of the ‘at sea’ daytime entertainment was very disappointing. On the plus side there were one or two excellent guest speakers, glass blowing demonstrations and plenty of quizzes which proved to be very popular. However, on the down side this was the first cruise we have ever been on which did not feature line dancing lessons – a particular forte of ours. What did feature very heavily in the programme was a significant number of Boutique presentations which purported to be informative or educational but turned out to be sales pitches for extremely overpriced commodities. The other aspect of the programme which annoyed us greatly was the emphasis given to gambling activities in the substantial casino. We got the impression that Celebrity Cruises’ objective was to extract as much money from its guests as possible. Perhaps this was why the cost of the package offered in the first place was so reasonable? It was unfortunate, and no criticism of Celebrity Cruises, that the dreaded Norovirus struck very early in the cruise. The crew tried valiantly to contain it but many guests, ourselves included, succumbed. Having said all of the above, we had a most enjoyable cruise. The weather was, for the most part, very kind and the various ports of call were magnificent. The shore excursions were well organised and extremely interesting. Never the less we have written to Celebrity Cruises expressing our feelings and advising them that it is unlikely that we will sail with them in future. Read Less
Sail Date May 2016
We chose this cruise because it was recommended by a friend who did the same Baltic cruise last year. The Eclipse is a beautiful looking ship. The stateroom was good, and included a balcony. It was kept spotlessly clean. The toilet ... Read More
We chose this cruise because it was recommended by a friend who did the same Baltic cruise last year. The Eclipse is a beautiful looking ship. The stateroom was good, and included a balcony. It was kept spotlessly clean. The toilet paper was horrible. The navigation lecture was excellent as was the glass blowing. The entertainment was excellent until the last night. The Beatles Tribute band were talented musicians but couldn't sing! We found the constant background music whilst on deck very irritating. All we wanted to do was read in peace. My husband found the Moonlight Sonata menu very repetitive. However, we thought that the food in the Ocean View Bar was very good. A major disappointment was the lack of a shuttle bus when we got to Stockholm. We queued for over an hour and got the 'hop on, hop off bus' and visited the ABBA Museum but we were so concerned about getting back to the ship on time after the worryingly late return from St Petersburg, (we got back five minutes before sailing) that we went straight back to the ship and didn't go anywhere else. We enjoyed the late night dancing in the Sky Lounge. The trip to Copenhagen was another disappointment. We saw the Little Mermaid and the Palace and whizzed past everything else. No chance to even get a decent photo of Hans Christian Anderson. Went to the Village of Dragor when we would rather have had time in the city. I went to a lecture in the beauty salon but the price of the facials was extortionate. I had a lovely facial before I came away from home and it cost £32.00. The salon wanted over £100! The shop prices were also extortionate. The service was very good. The cleaning staff were very friendly and any problems were dealt with straight away. The Captain gave a lecture and was incredibly knowledgeable, which was a comfort! Read Less
Sail Date May 2016
I have cruised with Celebrity a few times and it has always lived up to my expectations but not this last one. The restroom in the cabin number 6317 had a drain that stank from sullage (waste water). The management did absolutely nothing ... Read More
I have cruised with Celebrity a few times and it has always lived up to my expectations but not this last one. The restroom in the cabin number 6317 had a drain that stank from sullage (waste water). The management did absolutely nothing to repair the fault but try to mask it with fragrances poured down the drain many times a day and the placing of an air freshener in the room. Sullage contains bacteria and instead of isolating the room they played Russian Roulette so to speak with our health and that of the rest of the ship, should an infection have broken out. We were offered nothing as a recompense not even an apology. The attitude of the other management was no better. There was a concerted drive to make the passengers use the expensive speciality restaurants ($50 US each) to the detriment of all other dining especially the buffet where the choice on the evening menu has shrunk to a ‘what can we get away with’ level. There were complaints galore from loads of passengers especially about the excursions. One passenger in a wheelchair was taken on an excursion to a castle where there were no lifts and on another occasion he was supposed to have booked a three-hour sightseeing tour and ended up being ferried to an observation tower, dumped for half an hour and ferried back to the ship an hour early. Another lady booked a culinary special where she would be taken to a fish factory and an accompanying chef would prepare a meal using the different fish caught. When they arrived at the factory it was closed for it was a bank holiday. The chef provided a huge block of frozen cod and cooked it for them but the lady said he had not cooked it properly. After complaining her excursion money was refunded but she was very disappointed. You cruise with Celebrity at your own peril. Read Less
Sail Date May 2016
This was our first cruise with Celebrity and after reading all the great reviews our expectations may have been too high. The good points. Embarkation at Southampton was very speedy, we were concierge class which gives you a faster queue ... Read More
This was our first cruise with Celebrity and after reading all the great reviews our expectations may have been too high. The good points. Embarkation at Southampton was very speedy, we were concierge class which gives you a faster queue or in our case, no queue. We were very happy with the cabin's size and the excellent bathroom which had enough storage space and more for all our toiletries etc. The shower cubicle was a good size with sliding glass doors. The wardrobe was adequate but slightly difficult to access from one end. Lots of hangers were supplied but we still needed the extras we'd bought with us. Lovely comfortable kingsize bed. Good sized balcony with reclining chairs, footstools and table. The cabin was maintained by our excellent cabin attendant Osman and his assistant. In the main the entertainment in the theatre was good, especially the comic/singer Mike Doyle, the Chinese magician, David Neven and the other comic/ventriloquist. The ship was lovely and light and well maintained throughout. The bad points. The terrible piped music that played throughout the ship with nowhere to go to escape it. If there were quiet places (apart from our cabin) we never found them. At breakfast time this terrible music, mostly unknown singers and songs, blared out. It really was very annoying. Round the pools it was the same, piped music or if that wasn't enough, the ship's resident band played very loudly. It really put us off sitting by the pools. We tried the solarium but could still hear the music from outside. Most sea days the solarium was full anyway so we couldn't get a bed in there. We used the main cafe for breakfast and lunches as we like to help ourselves. We called the cafe 'The Canteen' as that is what it resembled. The Good again. The food on offer was plentiful and varied. There was a great selection of fresh fruit at breakfast. Lot's of yogurts, cereals, muffins, pastries etc. Plus all the usual hot foods. Soya milk and other 'specialty' milks were available if requested from one of the cereal stations. The Bad. The cafe was very, very crowded and we always had to search for seats. We always managed to find two together, usually side by side with other people. This wasn't too much of a problem as we liked talking to people at these meal times. It might be a problem if you like a little bit of space at meal times. As no trays were available, getting meals together involved two, three or four searches around the food stations, taking each item back to your table each time. It became a bit of a joke to us how long it took to get our meal on the table in front of us. Usually one of us had to sit at the table to hold the seat, while the other one went off hunting! Some people might like the waiters shouting and singing at breakfast time but we don't. It really felt very Hi Di Hi holiday camp when the waiters did this. One waiter kept singing loudly the same song over and over, it really was annoying. The food in the main dining room was very hit and miss. We had some good food and some bad food. Thankfully you can ask for something else if you're not happy. The dining room was beautiful though and the service very pleasant. The ship overall was quite beautiful but the noise everywhere really did spoil our cruise experience. We tried a few of the bars onboard but the cocktails were a big disappointment. The same cocktails never tasted the same the second time. I had a G&T in the Sky Lounge and the tonic was poured from a large opened bottle. When I tasted it it was horrible and flat. I requested another and insisted on a bottle/can of fresh tonic which I received. Serving mixers from large bottles is very downmarket, especially at the prices they charge. The trouble is most people have the drinks packages and are not too fussy about their drinks. If they don't like it, they leave it and ask for something different, the sheer waste is horrible to witness. Strangely the library is in an open area above the Grand Atrium where the music is played and lots of events take place there. So when you're sitting in the library reading, the music etc is blaring out. It really is unbelievable. So, all in all a mixed review. Not sure if we'd cruise with Celebrity again due to the problems with noise etc We spoke to many people during the cruise and the consensus was that Celebrity are not sure what type of clientele they are aiming at. Is this a 3 star ship or a 5 star ship? I'm not sure Celebrity management know either. Read Less
Sail Date August 2015
I have been on many cruises. But celebrity are just after your money. The minute you get on board, you are pestered for the first 3 days about upgrading. Every were you go restaurant bar lift. Its so annoying. but that's not all. ... Read More
I have been on many cruises. But celebrity are just after your money. The minute you get on board, you are pestered for the first 3 days about upgrading. Every were you go restaurant bar lift. Its so annoying. but that's not all. Everything is so over priced on board. I do understand you will pay more, but greed is not the word. 1 can of coke $4 water $5 and its the same brand you get 6 for in the pound shop. Bingo $40 a game. I asked about this and was told they have got to make some money. I said but its just a bit of fun when at sea. Wine $18 a glass. A Massage full Massage, get this $160 any hotel i have been its about $40 If you do complain, they start to harass you, They don't like you to complain. The couple we had dinner with every night. daughter become ill back home, So they needed to get a flight home. Celebrity gave them no help at all. Not even a taxi to the airport. So i helped them my self. One lady was cross with another passenger, for standing in her view. She was spoken to like a child. She was also told she would not be welcome on there ships again. How mad is that. I thing the management act like they are gods. The security guys think they are police men. So my advise keep away. Many offer a very good service like P&O. So we will never use Celebrity again. Take my advise don't do it. WiFi was just crazy it was about $30 a day. So even the crew, wait until you land. One day in st peters burg, a viking ship came in. It had free WiFi, so every one was on deck login in to that ship. How bad is. that. Read Less
Sail Date July 2015
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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