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18 Celebrity Eclipse Group and Theme Cruise Reviews

On this cruise, Celebrity got the formula exactly right. Great ports, great food, great accommodations, excellent service and spectacular entertainment! What more could you ask for! This was by far the best cruise we’ve ever taken. ... Read More
On this cruise, Celebrity got the formula exactly right. Great ports, great food, great accommodations, excellent service and spectacular entertainment! What more could you ask for! This was by far the best cruise we’ve ever taken. We’ve sailed with Royal Caribbean, Princess and Celebrity in the past and although each cruise has it’s positive and negative points, we’ve found Celebrity to be the best. CHECK IN: We read all the negative reviews about check in and were concerned. There was no need to be. Celebrity was extremely well organized on this cruise and check-in was a breeze. We received email confirmations about staggered check in times. Each deck was assigned a specific check in time, starting from the top deck downward, and the lines moved quickly. DINING: Overall, meals on board were of good quality. Concierge Class were given a delicious lunch in the main dining room on embarkation day. Although we were aware of this, we were not given the time of the lunch until we had checked in. Saved us from braving the masses at the Oceanview Cafe on embarkation day. We avoided eating at Oceanview mainly for that reason. We chose instead to eat all our meals (including breakfast) in either the main dining room or the specialty restaurants. The Main dining room offered a good variety of choices and service was also good. We tried all the specialty restaurants and the quality, menu choices and service were all superb. They were well worth the additional cost. ENTERTAINMENT: Again, don’t believe all the negative reviews you’ve read. On this particular Celebrity ship, entertainment was superb. The shows each night in the theatre were spectacular. The best we’ve ever experienced on any cruise. The cruise director Giuseppe was young, energetic and had a great sense of humor. His ability to engage the crowd, as well as make things fun and light hearted, are unmatched. He was by far the best cruise director we’ve had on any cruise we’ve taken. EXCURSIONS: Overall, the choice and quality of excursions were disappointing and pricing steep. Better communication, directions and signage would be helpful. CLEANLINESS: Overall good, but could use some improvement. Tables in common areas were obviously not wiped down regularly. Rings and stains from drinks and food were still visible. In addition, young Captain Leo was the most visible and personable of all the Captains on past cruises we’ve taken. It was really nice to see him and the rest of his team engaging and interacting with other passengers. All in all, it was a wonderful cruise and we would definitely recommend and sail with Celebrity again. Read Less
Sail Date February 2019
For this price range, I feel that everything should be in Tip-top shape. Celebrity's ship are way over due a facelift. I know that they are planning them, but I feel that the next year or so while we wait, I may try another cruise ... Read More
For this price range, I feel that everything should be in Tip-top shape. Celebrity's ship are way over due a facelift. I know that they are planning them, but I feel that the next year or so while we wait, I may try another cruise line, a newer ship. The service on Celebrity and the staff are always great! The food in the dining room and buffet are very hit and miss. This is another disappointment for this price level, I feel that you shouldn't have to spend extra to eat in the specialty dining to have great food. We did eat in the specialty dining. Tuscan Grill is always good, but I was so upset about getting rid of Qusine for this stupid Petite Chef- cartoon on your plate and a very mediocre meal, with only two choices- That was a rip off!!! I really missed Qusine the way it was. Our cabin was very comfortable, we felt that we had enough space. Bed very comfy, our stateroom attendant was excellent. I just felt that the cabin needed a facelift. The bathroom and furniture looked worn. I have a real bone to pick with Celebrity about their shore excursions. Do you notice that you cannot read any reviews on any of their shore excursions? I really wish you could. For that reason, I always try to book outside tours and excursions, but sometimes they seem like the best options, but we usually regret it, wishing that I had more information about what to expect. The other thing was that often we felt rushed during the day to get back to the ship and didn't feel like we had enough time to see anything. I guess this is the nature of cruising tho. I do love not having to unpack and pack to get to another location. I do love being at sea, But I think I may have to try another cruise line. Read Less
Sail Date July 2018
Sailed aqua for second time They have cut back on benefits so much it is not worthwhile Used to be water everyday. Now once during cruise Snavyin canin way down in quality Food in blu not as good as it was Aqua no longer ... Read More
Sailed aqua for second time They have cut back on benefits so much it is not worthwhile Used to be water everyday. Now once during cruise Snavyin canin way down in quality Food in blu not as good as it was Aqua no longer worth the money Very disappointing and we will not do again The crew was great. Cabin attendant. Blu wait staff very attentive and professional but food quality better in dining room. For example onion soup should be called broth soup Entertainment fantastic Tours great We booked with online vacation and they made the shuttle from ship to hotel a nightmare Got to hotel with a 6 hour wait to get room Very poor planning Leaving hotel they messed up luggage tags and we met at 7am instead of 8;30 as we should have Will not use them again or if they book cruise will do accommodations myself Read Less
Sail Date April 2018
We wanted to take a cruise with ETA which allows for motorcycle. This was the ship they were using. However, we had taken previous cruise with Celebrity Eclipse and had a wonderful time. Will definitely go again. Service, food, ... Read More
We wanted to take a cruise with ETA which allows for motorcycle. This was the ship they were using. However, we had taken previous cruise with Celebrity Eclipse and had a wonderful time. Will definitely go again. Service, food, entertainment and the people were all friendly and appeared happy with their jobs. The various venues on the ship provided variety throughout the days and nights. Cabin has plenty of storage. The shower was larger than other cruise ships we have traveled. Plenty of hot water. Getting on and off the ship at the ports was very easy and no long lines. Main dining room service and food was very good with good presentation. The waiters were very attentive and knew exactly what our drink of choice was for dinner. The wine sommenier was amazing. He would remember the wine of choice as well a make perfect recommendations. We will definitely travel with Celebrity again. Eclipse is great ship....it would depend on the ports but it is a wonderful ship. Read Less
Sail Date January 2018
The drier to choose this cruise was the destinations. We still wanted to go to the ABC islands and this cruise had the best itinerary on a cruise line we trust in delivering an experience that would not shortfall of our expectations. ... Read More
The drier to choose this cruise was the destinations. We still wanted to go to the ABC islands and this cruise had the best itinerary on a cruise line we trust in delivering an experience that would not shortfall of our expectations. It is worth to mention though, that over time there was a decline in the quality of their food but I still would rate it further up than many of the their competitors. On the other had it is worth mentioning that we received great support throughout the ranks, with special effort from everybody involved to organize and support a special dining event for a larger group! - Something not necessaarily supported by all cruise-lines. Organization in the ports was well organized and worked for us nicely. Entertainment contained some production shows that were pretty nice, but if we want to have a great entertainment experience we prefer the Oasis class of ships from RCCL. Read Less
Sail Date November 2017
Went because of St Petersburg and Tallinn ports. Did wonder why walking path and the 5th deck promenade had smoking areas as not nice to walk through! Food was well prepared, varied and no one in our group had any disappointments in the ... Read More
Went because of St Petersburg and Tallinn ports. Did wonder why walking path and the 5th deck promenade had smoking areas as not nice to walk through! Food was well prepared, varied and no one in our group had any disappointments in the Sonata dining room. The 3ntertainment was spectacular and aerial issue fine addition. Band sometimes drowned out vocalists. Overall a very nice trip and I prefer to travel by land so a nice surprise! Captain Leo was very hospitable as was all the crew. Lawrence, Vitali and Nyugan tended out table and became good friends. Sayed, our cabin steward was very efficient and anticipated our needs. The speaker who was to tell us about the ports just talked about the history, reading papers from his computer screen with no inflection or animation. People often got up and left during the sesdions. Not what I had previously had re:port talks. Faber ge and Russian craft speakers were excellent and passionate about their topics. Read Less
Sail Date August 2017
Went with a large group of friends - 140 total. My only issues was seating at the dining venue at deck 14, the buffet. It was very difficult to find seating for a group of 4 and nearly impossible for a group of 6, which is what we were ... Read More
Went with a large group of friends - 140 total. My only issues was seating at the dining venue at deck 14, the buffet. It was very difficult to find seating for a group of 4 and nearly impossible for a group of 6, which is what we were for most meals. Our waitstaff in the main dining room (select time dining), which we had all but one night was fantastic. We were usually a group of 8 for dinner. We were at table 570. Great Waiter and Great Assistant Waiter. Even the girl taking bar orders was always congenial and smiling. This cruise had 4.5 sea days and I would not do that again. Too little port time, but we knew that going in. The ship is excellent in terms of facilities and is still in very good condition considering that is a few years old. We were on deck 8 and could barely feel the motion on most days. Read Less
Sail Date December 2016
Going on to the Ship was like walking through a line of sales people trying to sell you drink packages restaurant's spas it was terrible. Lunch there were not seat for 1 hour between 2pm and 3pm we had a party of 6 and could never get ... Read More
Going on to the Ship was like walking through a line of sales people trying to sell you drink packages restaurant's spas it was terrible. Lunch there were not seat for 1 hour between 2pm and 3pm we had a party of 6 and could never get a table together the staff waiter were no were to be seen.There were tables of Drinks every were no waiters going about the staff at the Pulsars office were the worst we seen at sea terrible given wrong info very rude to customer. Dinning the first night 44min in a queue the our table was taken by 6 other guests everyone was squashed in like sardines the waiters have no room to move and again not helpful we moved up to the dining up the stairs it got worse the wine list they 3 bottles of red we were told the wine store was closed for the night and it was to far a way to go and get the wine we would like or they were sold out the food was returned twice the bill was all wrong worst company at sea. We then moved through to the bar and ask for Brandy we have no Brandy Sir what's happening, the staff got all the drinks cards wrong and lost mine At the Pulsars office they did not want to know about things that were not going well we did speak to a Manager would said they would fix the bill etc never happened Celebrity have went down hill very fast is a lets make money out of customer with no Customer services The pulsars told me we were not allowed back on any of there as ships great news cancelled my cruise next march out of USA Read Less
Sail Date September 2016
Hi everyone, Here is finally (sorry for the delay…) the review of our March 2016 cruise aboard the Eclipse, the 4th on a Celebrity Solstice class ship (after Silhouette, Reflection and Equinox). Since the Caribbean is a well-known ... Read More
Hi everyone, Here is finally (sorry for the delay…) the review of our March 2016 cruise aboard the Eclipse, the 4th on a Celebrity Solstice class ship (after Silhouette, Reflection and Equinox). Since the Caribbean is a well-known destination, I'll try to limit myself to what might encourage one to choose this particular cruise or not... I hope this review March 6 – Miami – Embarkation. As always, the Celebrity boarding procedures are efficient and hospitality on board the ship remains friendly with a little drink by hand. We will have our luggage shortly after having access to the cabins, but before, one suddenly munchies begs us to the Oceanview coffee buffet for dinner, full of food as fresh and varied as always. Other passengers are already at the pool or nearby, enjoying right now a much more comfortable climate than in our latitudes... We find incentives to buy drinks and specialty restaurants packages a bit too present, so they will be sometimes throughout the cruise. Please allow me a small thought... By professional deformation, I am sometimes picky... I was amazed to see that even if the ship is constantly maintained, clean and still superb, around 6 years of repeated usage by thousands of passengers eventually shows on furniture and cause the ageing of some details to facilities such as sealing joints, recalcitrant wardrobe or shower doors, etc. We've been on the Silhouette in 2012 at the age of less than a year, the Equinox in 2013 at the age of 4 years, the Reflection in 2014, then 2 years old... We did not sail the Solstice, aged 2008... and supposed to enter dry dock around October 2016…. Our stateroom 7306 (balcony cat. 2B): the lifeboats being at level 5, no obstruction unless looking downward. A suggestion: If you have a choice, opt for a stateroom where the deviation of the sidewall for the bed is near the bathroom and not at the bottom. the cabin is not larger but the layout is more convenient for walking around. As always we had opted for the "Select Dining", dinner at free time in the range from 17:45 to 21:00. The hostess of the main dining area is familiar to us, as she had been on the Reflection 2 years ago... Quickly, this friendly young woman has understood our preferences and tried out a few words in French. We buy an Internet package of 90 minutes at 25% off thanks to our status "Select..." Just for quick emails checks… Minutes are going very fast, the Internet is very slow. For the evening, always announced 'Celebrity Showtime', will be two performances, 7 pm and 9 pm, except on 10 March (8:30 and 10:30 pm). It would seem that the 9PM shows had more assistance than the 7PM, our choice, the theatre was an average filled about two-thirds. I'll give some details of these shows because in a cruise we don't know anything in advance on entertainment. That first night, yet talented artists delivery, has not really hooked us... Matter of taste, maybe, or because we had been up since 2AM... Besides, the comfortable bed called us early! Subsequently, some interesting musical activities will take place late in the evening, to which we will not attend because we are earlybirds. March 7 – 1st day at sea Dinner in room dining remains faithful to what we are used on Celebrity: food quality, usually in ample supply, with courteous service, which will become gradually more "friendly". In short, almost complete satisfaction. As for the evening show, 'Rock City', even obviously well-crafted, turns out to be an extravagance of thunderous music and awful costumes... But hey, it's still our opinion. A word on the dress code, the 'Evening Chic' now replaces the "Formal attire"; we see a slight difference with the past.. Over the two weeks, there is finally only two more "formal" evenings, others will simply be 'Smart Casual '. March 8 – 2nd day at sea Guided tour in kitchens at 10.30, in French (one of the chefs was French) planned by our accompanist. For dinner, she had negotiated a special price at the restaurant Q-Sine, with service in French. We were ten. Personally, we are just happy to have experienced it… It was enough, we found this kitchen just a little too "experimental"; for great appetites, however, there is really plenty of food (worth the price). March 9th - Aruba - arrival at 8AM, all aboard 7:30PM Guided tour in french (not a Celebrity tour) with Stéphane, a resident formerly from France, a little messy in its approach but nevertheless friendly and efficient; we have seen and learned many things, including a funny little course of Papiamento (Bon bini, Bon dia, etc.) Evening show: a certain Ryan Joyce, interesting illusionist, beautiful performance. March 10th - Curaçao - arrival at 7:00AM 9:00AM – 1:00PM: Celebrity tour (in English) "Curaçao Highlights and Beach Fun”. beautiful visits and stop at Mambo Beach, a place well laid out with shops and restaurants, bars, beach sand somewhat coarsely 'crisp', with shady places available; grab 2 deckchairs for US $ 3.50 each including a bottle of water. The guide also amuses us with his colorful Papiamento … Masha danki! 5:30PM – 8:00PM: Celebrity tour (in English) "City Lights Walking Tour and Maritime History". The friendly guide (German origin) is very knowledgeable, and she gives much more detailed information than really wanted… Evening show: a British singer, Nicola Ward, which we miss the beginning of the service. Dinner taken at the buffet, instead of the dining room. Passengers’ sleep will not be disturbed by the movements of the ship since we stay docked! March 11th - Curaçao - all aboard 4:30PM Evening show: "Tribute to Billy Joel" with David James Guidice, unknown to us, as most of the other "performers" by the way... Overall it was a good performance. March 12th - 3rd day at sea Floor games offered by our accompanist (Pocket game, pétanque with plastic balls because we play on the lawn...). Presentation of glass blowing (Hot Glass Show); must see, these guys are talented and produce some impressive work, thanks to their ovens heating up to about 2500 degrees Celsius! We had also seen on the Equinox, I think. Evening show: we have a certain Zoë Tyler, British singer I think. I must highlight the talent and versatility of the ship musicians, participating in the majority of the shows. March 13th - Barbados - arrival 8:00AM, all aboard 11:30PM 1:00PM – 4:30PM: Celebrity tour (in English) "4 x 4 Adventure & Green Monkey Encounter": quite expensive (CAD $111.65 pp) went to jeep safari of 10 passengers, a little rain but we will have among others the opportunity to observe the monkeys. At this price our guide got us a fairly good rum punch… The evening's entertainment: here it's a good thing, for having already seen him, Doug Cameron gets out of his beautiful green violin a vast and varied repertoire, combined with an unusual stage presence. Much appreciated. March 14th St. Lucia - arrival 8:00AM, all aboard 4:30PM 8:30 AM - 3:00 PM: Excursion guided in french with Sophie, formerly from Quebec! We will make decisions sometimes immersive and interesting, a buffet dinner at a local restaurant with a view of the Pitons. Visit of the Soufrière, a smoking volcano whose exhalations are anything but charming... This dripping gray water would have therapeutic virtues to bathe... Thanks anyway... Evening show: Karen Grainger, a Toronto-based Canadian who makes song imitation, recalling Véronic Dicaire, better known, I think. It offers a good show, changing wig or costume, his imitation of Céline Dion was well enough, others too. Full of energy, she pleased a lot. March 15th - Antigua - arrival 9:00AM, all aboard 5.30PM 9:30AM -12:30PM : Celebrity tour (in English): "Catamaran Sail, Snorkel & Beach Cruise": we all piled in this catamaran to get to the place on the "high seas" for snorkeling... For those used to snorkeling it was wonderful... Us? As it was the first time, I consider that it was our fault a monumental failure (another couple lived similar disappointment): so I would highly recommend to newcomers to practice a little in the pool before... Later, on the catamaran, rum punch and a few sandwiches were served, a stop at the beach (Deep Bay beach), nice place. In return, local music and animation by staff, dance with the passengers, limbo, etc. Lovely morning anyway! Would recommend. Evening show: 'The candle', wanting to "large-scale", with singers, dancers and acrobats. Beautiful scenery and costumes this time, pre-recorded music but well-chosen. March 16th -St Kitts - arrival 8:00AM, all aboard 4:30PM Our first visit to this island. 9: 00AM – 3:00PM: a private tour booked by Internet with Grey's Island Tours (Grand Tour of St-Kitts), well rated and appreciated on TA. We are greeted by the boss, Thenford Grey, and we climb aboard a 12-passenger minibus, but we will only be eight, we are the only French speaking guys in the group and this is OK... The guide/driver, Thenford’S brother, is very friendly and knowledgeable, he speaks slowly, simply and is easy to understand English; so this is allright and we make interesting stops... But he was not able to or not wanted to manage the 2 unruly and laggards couples of the group… by far too flexible to our liking; so we lost much time waiting for them and subsequently he had to bend to the route, a source of frustration. In short, a very questionable professionalism. Evening show: two already seen artists share the stage. March 17th - St-Maarten/St-Martin - arrival 8:00AM, all aboard 4:30PM There are several ships at the port, including the Allure of the Seas, beautifully huge! 8:30 AM - 12:30 PM: Excursion guided in french with Sylvie, a Luxembourg origin for which Dutch and French cultural realities have no more secrets. We had already come twice before, this time we leave with more memories in mind, among others a brief stop at the famous aircraft encounter Maho Beach, a bit of 'shopping' at Marigot market and Orient Beach, beautiful place. Evening show: Liam Ryder: singer and pianist, a beautiful early evening. March 18th - 4th day at sea Visit the back stage of the theatre, it's worth to see, at least once. Lunch with our group in the main dining room (Moonlight Sonata), toast with sparkling wine. In the afternoon, little private bowls tournament on lawn (deck 15), near the Sunset Bar, where our “performances” and French verbal exchanges entertained and amused many foreign passengers while sipping their cocktails… At no cover charge! Evening show "Topper": another good time with the Eclipse band, music, performance and costumes, all well appreciated. March 19th - 5th day at sea A bit of sadness, though, must prepare our luggage to deposit in the hallway before 11:00PM. As already mentioned in previous messages, no more brunch in the main dining room, it is replaced by the 'Buffet lunch Extravaganza" on deck 14, much more modest, without food sculptures, etc., but more elaborated menu than in the usual buffet lunch and, needless to say, with way less waste of food... Talking about shows, this time Celebrity gave a big blow to that last day of cruise: at 2:30PM in the theater, we had Jordan Peterson, singer and pianist, for a tribute to Sir Elton John, well-done and very pleasant in his interpretations of hits. In the evening, the band 'Hard Days Night' climbed the stage for a tribute to the Beatles, with many costume changes and finally made the show a very good musical and visual reminder of some of the Beatles greatest hits. An end of cruise all in beauty, with participation of the audience, even the elderly, like me! Great moments! March 20th – Miami - Disembarkation The morning of disembarkation days always have somewhat unknown and deadlines, but everything went without major problem. Nice future cruises to all! Read Less
Sail Date March 2016
Embarkation: Boarding the ship was a complete disaster. My wife has mobility issues and it took thirty minutes just to get a wheel chair for her. Check in was handled by a person who operated at one speed: slow. Another twenty-five ... Read More
Embarkation: Boarding the ship was a complete disaster. My wife has mobility issues and it took thirty minutes just to get a wheel chair for her. Check in was handled by a person who operated at one speed: slow. Another twenty-five minutes was spent completing the check-in process even thought we completed all pre-boarding paperwork. Once on board, things improved considerably. Cabin: We were assigned a cabin on the 8th deck (balcony). The stateroom was roomy, quiet, and very clean. There was adequate storage for two weeks' worth of clothing. Ship personnel were constantly cleaning and painting the balcony. Location was excellent, four cabins aft of the front elevators. Our cabin stewards were excellent. The room was straightened several times a day with clean towels provided each time. Food Service: Food in the Oceanview Buffet was excellent. Variety was good, until near the end of the trip. Service was efficient for all meals eaten there. The Mast Grill offered excellent hamburgers and hot dogs, far superior to the fare on most cruise ships. The main dining room was another matter. We were assigned a table in the very back of the room. This did provide quite a bit of quiet ion an otherwise very noisy dining room. The service was poor (maybe because of the location)? Every evening meal was a two hour affair. We elected to eat many of our evening meals in the Oceanside with much better results. The menu in the main dining room was not very interesting with the food being marginal at best. Vegetables were constantly undercooked. Salads were uniformly unappetizing. Portions were small. Ship Condition: The Eclipse was commissioned in 2010 and refurbished in 2015. It was in beautiful condition, one of the best we have sailed on over multiple cruise lines. The crew was continuously cleaning, polishing, and otherwise maintaining the vessel in wonderful shape. This included both cabins, public areas, and the exteriors Fitness Center: The fitness center was well equipped with new cardio machines. There was adequate equipment to meet the needs of the guests. Adjacent to the fitness center was an adults-only covered pool. This proved to be a godsend to my wife who used it for water aerobic therapy. Entertainment: Evening shows were a real disappointment when compared to other cruises we have been on. The production shows were not always suited to the demographics of the guests. Several of the guest acts were very good which offset other not-so-stealer offerings. Zoe Tyler was absolutely outstanding. Enrichment: Celebrity offered several different lecture series. Some were very informative while others were a waste of time. Celebrity did support religious services with a Catholic priest in attendance for the duration of the cruise. We participated in the guest choir headed by entertainers Mike and Rachel. This was quite enjoyable and a well done to both Mike and Rachel for making the experience memorable. Ports: The cruise included some islands in the Caribbean not usually visited such as St. Lucia, St. Kitts, and Antigua. While the islands varied in acceptability, the itinerary was excellent. Debarkation: Leaving the ship in Miami was quick and very efficient. Retrieving luggage was very easy as the terminal used airport terminal baggage carousels. With over 2800 passengers, there were no long lines or confusion. Overall: Celebrity cruises are more expensive than other cruise lines but the extra cost was well worth it. Having a beautiful, well-maintained vessel with a most interesting itinerary was worth the extra cost. Read Less
Sail Date September 2015
Having cruises NCL & RCI it was interesting to be able to compare Southampton embarkation and disembarkation was quick and flawless The plus points are the Crew ,they make the cruise so enjoyable ,the best of all the cruises I ... Read More
Having cruises NCL & RCI it was interesting to be able to compare Southampton embarkation and disembarkation was quick and flawless The plus points are the Crew ,they make the cruise so enjoyable ,the best of all the cruises I have been on ,however I have to say there are many eastern Europeans Crew some resembling ex east German border guards ! 'wud yu like sum vine ?' eh yes please ? can have a look at the wine list ? -It didn't spoil our trip it was a source of amusement ,we warmed to the wine waiters during the cruise . The ship itself felt small and crowded ,every venue /show trying to get into a lift was a queue (half term) 600 kids on-board who were running about filling up the pool & Jacuzzis -my fault for booking on school holidays ! ,in the evening it was hard to get a seat as so many were being used for sleeping children past 1AM -ohh yes I am grouchy ! I travelled with my elderly mother & friend both 70ish ,it was ideal for them and they loved it .(wife came too) The food in restaurant was excellent and service impeccable ,breakfast & Lunch was usual scrum ,NO 24 Hours Buffet ! The ship was very clean and fitted out well ,however It doesn't have any WOW factors ,except the Lawn ? (I have one of these at home) , Pool area plenty of sun beds but NO YES NO the British putting the towels out an reserving beds for hours !!! WHY ? I wouldn't choose this ship over NCL or RCI as an over all package they have more to offer But please don't be put off we had a great time and all the above is an element of nit -picking ! Ship was incredibly stable Read Less
Sail Date May 2015
This was my 3rd Celebrity cruise and about my 20th cruise on any line. It was also my 8th cruise traveling with a large, positively focused spiritual group. My first cruise with the group was a Celebrity Cruise in Alaska and the absolute ... Read More
This was my 3rd Celebrity cruise and about my 20th cruise on any line. It was also my 8th cruise traveling with a large, positively focused spiritual group. My first cruise with the group was a Celebrity Cruise in Alaska and the absolute highlight of the trip was dancing every night. The intervening cruises were on other lines but I was really looking forward to being back on Celebrity and dancing for hours in the Sky Lounge. Unfortunately it seemed the ship had no idea of the energy level of positively focused people. There were about 450 of us. We attempted to find dancing venues where we could dance and enjoy ourselves (and use the fun form of exercise to work off the food consumption) but found the venues were either designed for the young crowd that wants techno music or the very old who want slow ballroom dancing most of the time. We were quite excited one night when the Sky Lounge advertised Motown but disappointed to find it was mostly a show with a brief period of dancing following. I've cruised with this group eight times. I know how much fun it can be to dance until the wee hours with them. We booked their Sydney/Fuji group cruise for next year and I am still considering booking an upcoming one to the Caribbean in March (both on Celebrity) but really hope they actually plan dancing opportunities for the crowd. On the 1st Celebrity Cruise with this group in Alaska '09, they had a band in the Sky Lounge that did stop early but after that they provided a DJ that kept us rocking until the wee hours. On Holland cruises with this group there was a venue with a DJ that went until about 2 and they allowed us to hook up an iPod and continue dancing after the DJ went to bed. The Sky Lounge is the best dancing venue on the ship. The one near the dining room felt closed in and cramped. Beyond the dancing, we were very pleased with the cruise. Our cabin came with a Butler and Glen was wonderful--he made our morning breakfasts on the deck and our afternoon teas very special and gladly provided any services we requested. We had dinner in the Tuscan Grille three times and were very pleased with it. We had dinner once in Murano but changed our 2nd reservation there to Tuscan Grille. We had chateaubriand and the chateaubriand offered in the Moonlight Sonata with no upcharge the next night was better. The aspect we least cared for in Murano was that we wanted to enjoy one another's company during dinner and they made such a presentation of the food that it kept interrupting the flow of conversation. Perhaps a couple with nothing to say to one another would enjoy it more? I do not have a need to watch a waitress cut my chateaubriand and find conversation far more interesting. Some friends loved Murano so to each his or her own but it was not what we wanted. We ate in Moonlight Sonata the nights we did not dine in a speciality restaurant and found the food to be fine and service was nice. The ship was beautiful and clean. Our cabin spacious. We actually had two large drawers and several shelves in the closet that we did not need to use. Staff were friendly and helpful. We prefer to do our own thing in port so we did not book any excursions. Except for the lack of a place where we could dance for long periods of time we found the cruise to be very nice. We were not the only ones who were disappointed with the dancing. The first two nights of the cruise we had a group moving from venue to venue attempting to find good music for dancing and we finally gave up opting for conversation and drinks in Ensemble. We arranged all our own transportation and used Smithsforairports.com from Heathrow to our pre-cruise hotel. We were very pleased with this service as well as the early check-in the Meon Valley Marriott provided upon our arrival from an overnight flight. That may be because we are at their highest reward point level so I'm not sure if they will do that for all guests who arrive mid-morning. We were in the aft of the ship on level 12. I love the aft view. Neither of us have motion sickness. Read Less
Sail Date September 2014
Not planning on writing a long review, but I will say I thought Patti was excellent, very sincere and we really enjoyed her time out and about. We saw her in the Ocean View TONS, enjoyed her singing and found her to be one of the better ... Read More
Not planning on writing a long review, but I will say I thought Patti was excellent, very sincere and we really enjoyed her time out and about. We saw her in the Ocean View TONS, enjoyed her singing and found her to be one of the better cruise directors we have dealt with The food was WONDERFUL, we ate in the oceanview and MDR only... as well as burgers up at the Mast Grill. Pool Butlers were out in full force. Saw MANY MANY people FLIPPING out when they came back after hours to see their stuff had been moved. No children were in the Solarium EVER, actually there was hardly every anyone in there and after nine pm it was empty 10 out of 14 nights we were up there. The ports were great, we had to Tender in St. Thomas which was a bit of a hassle but not a big deal. Megan's Bay was overrun with Jelly Fish when we went... so we did another beach. We were in Aruba till 10 pm but the stores all close at 6, as well as the phone and internet centre on the pier. Our room steward was very seldom seen. Some people in our group got towel animals etc, we didn't need that. I gave him a note, asking for the bar to be emptied, some big beach towels, a bucket of ice twice a day and the beds how I wanted them, and it was all done without hassle. The room I will say was frustrating, the beds shook like CRAZY. ANY TIME THE SHIP pulled into a port. The other issue we had with it was a LOT of banging around. At first we thought someone moving something up a floor above us, but it happen MANY MANY nights in a row and till very late. The shows were good, the dancers aren't strong but they are excellent later in the shows, when they were doing Cirque type stuff. We had select dining, sat at 6 pm each night in the same tables with the same waiter and assistant waiter.. loved them, they were excellent. Overall the cruise was wonderful and reminded me how Celebrity is just a little bit ahead of RCCL and leaps and bounds above Princess and NCL. Eclipse left port late when we boarded but left even later the day we disembarked. No fault of theirs I know as the weather reeked havoc on people's flights. The cruise terminal is under construction, so that makes things a bit difficult. We arrived at the FT. L airport with 40 minutes to spare for our 10:30 am flight out of Florida to Toronto, I wouldn't recommend you book that but we didn't have a choice in the matter so we were happy to be out and driving from the pier at 845 am. Read Less
Sail Date January 2013
We absolutely LOVED our cruise. This was our first trip with Celebrity and we have already put a deposit down for our second trip! We were a part of the Kendall Jackson group and I have to say that the partnership between KJ and Celebrity ... Read More
We absolutely LOVED our cruise. This was our first trip with Celebrity and we have already put a deposit down for our second trip! We were a part of the Kendall Jackson group and I have to say that the partnership between KJ and Celebrity was a match made in heaven. In addition to all of the great fun Celebrity had planned, KJ put on about 7 events just for us, brought in some very special wines and gave us all a very personal touch. Randy from KJ was amazing and such a great guy. We were told that there will be another KJ/Celebrity cruise to Alaska in 2013 and we put our deposit down right then and there. Bottom line, great ship, great people, great fun! Our room was spacious and very well maintained with a larger than expected balcony that we used everyday. Our experience was perfect, we got to the Port of Miami after spending the night at the Red Roof Inn, and within 20 minutes (no lie!) we were in our room. Even though there were 2900 guests, you never felt crowded. There was always seating available at the pools, entertainment and buffets. The casino was amazing as was the other entertainment, but the biggest surprise to my wife and I was the quality of food. I can honestly say the meals we had at the specialty restaurants was as good as any $300 dinner we have had. The main dining room food was on par with the specialty restaurants, but we liked to have a few of our dinners more "private" and with a little more variety. On our last day, we were off the ship and at the airport gate within 1 hour. I could go on and on, but you really must experience this first hand to fully appreciate. We are now hooked on cruising with Celebrity! Read Less
Sail Date February 2012
I apologize if this review goes a little long. This review will describe the good, the great, and the amazing things that happened onboard our week-long cruise to the Eastern Caribbean from 11/26 - 12/3 2011. We booked this cruise ... Read More
I apologize if this review goes a little long. This review will describe the good, the great, and the amazing things that happened onboard our week-long cruise to the Eastern Caribbean from 11/26 - 12/3 2011. We booked this cruise over a year and a half ago as a post-thanksgiving break. We were part of the Pied Piper group aboard this sailing. Since the prices were relatively close, we decided to book a Concierge Class cabin, but more on that later! Pre-Cruise: We arrived on Black Friday and stayed at the LaQuinta Airport-East. This hotel was quite nice. The rooms were very quiet, despite being right at the end of one of the runways. The staff were all very friendly and amazing! They offer shuttle service from the airport and to the port the next morning, but we chose to not use the port service, as I am an early riser, and like to get moving. Just don't pay attention to the many fliers shoved under your door for local eateries. We ate dinner at the Bennigan's next door. I was pleasantly surprised to find the food delicious and the portions generous and not overpriced. The reviews are not to always be believed! Embarkation: As stated, we chose to forgo the shuttle to the airport offered by the hotel, and opted to use a taxi for this. With tip and not being a flat-rate trip it was around $32 for the two of us. It was definitely a great way to start the day! What a quick ride to the port in comfort! We arrived at approximately 10:15. We were one of the first in line to enter the port to get seapass cards and to be checked in. This was a painless process and then were seated in an area for a short wait since the previous cruise was not yet cleared. We waited in this area approximately 20 minutes and were then led onto the ship by groups. We were onboard with mimosas in hand by 11. Stateroom: C3 - 1073 - After a delightful first lunch in a not crowded Oceanview Cafe, we were off to explore the ship until our cabins were ready at 1pm. We were just off the forward elevators on the port side of the ship. Very convenient and quiet, considering location to elevators. Bathroom is rather large, with a great layout. Our room stewards were always available and kept our large ice bucket filled all week. Enough storage for the two of us with room to spare for a week-long cruise. Did notice that on port days that when the window washers on deck 12 and 14 did spray downward onto balcony, also in the AM when the bridge washes its windows on sea days, you get a rainstorm on your balcony but it is brief. Ship: Immaculate! Always being cleaned. Never found it difficult to find a table in the Oceanview Cafe or chairs at the pool. All the public areas are well thought out. Spent a lot of evenings enjoying the Martinis in the Martini Bar, and Karaoke in the Sky Lounge. The lawn and Sunset bar were wonderful in the afternoons to just sit, relax, and enjoy lawn games. Traffic flow was never found to be a problem except at the beginning of dinner, and when the theater left out, but that is to be expected. Dining: Room Service was used most morning and was always delivered during our requested time slot. We usually had toast and croissants with cereal or oatmeal and coffee. This was a way to get us going for the day ahead. Lunch menus varied in the Oceanview Cafe with always something for everyone. The oceanview cafe is well laid out with the many stations. It can seem daunting at times, but it was always worth a look around before committing to an entree for the meal, as there may be something on one of the stations that you may like as well. The only island we noticed there were problems with was the Salad Bar as it was laid out backwards, with lettuce in the middle and dressings near where the plates were. We had second seating in the Moonlight Sonata with our group. We only ate here twice for dinner and once for lunch. As we do not participate in formal nights and at times found the menus lacking in items that sounded appealing to us. All times we ate here it was delicious and quite inventive with great service! If you wish for a great dining experience we highly recommend Tuscan Grille. This experience on the first formal night was an amazing culinary and gastronomical delight leaving us wanting more. Bistro on Five is highly underrated and worth the $5 cover - Portions are huge, and definitely a treat. We ate here one evening and noted only three passenger tables and two crew tables. We had the Premium Alcohol Package. This was well used and we are not huge drinkers. It was well used in the mornings for coffees at Cafe al Bachio, bottled waters for shore excursions, meals, etc. We also found it nice to not have a slip to sign and be able to order any drink whenever we wanted. It was definitely worth it for us! We highly recommend a drink package as they are a great value! Entertainment: We only attended two shows all week. We were pretty busy and spent most of our time relaxing and enjoying the ship. We saw a female singing impressionist who was great and attended the Voyage in Review show which was phenomenal! The entertainers throughout the ship were great - love the Riptides!!! AquaSpa: I am always one for a massage or two while on vacation, mostly to relieve some backpain and stress. I decided to try something different this trip after meeting Dr. Liu the onboard acupuncturist. Wow! What a week of being pain free after three sessions during the week. This was my first time using acupuncture and was a little skeptical but am a true believer in the alternative medicine catagory. It was as relaxing as a massage with longer term benefits. I will also include the Solarium pool and cafe here as well. This was an amazing area on the ship. The pool is quiet with 2 spas and plenty of loungers around to spend an afternoon reading or quietly relaxing. The cafe also serves amazing salads and salmon dishes. Ports: San Juan, PR; St. Thomas, USVI; St. Martin - I will say this itinerary is great for relaxing as there are three sea days. All the ports were great with our favorite being St. Martin, definitely want to visit again. Please read the Port reviews for further information. No tendering in any of the ports. This made it easy to get on and off the ship. Disembarkation: The time I hate the most! Our final morning we were up at 4:30 and watched the ship come into Miami and dock which was awesome to see at that hour. We slept until 6:30 and were out of our cabin by 7:15. We got coffee at Cafe al Bachio and went up to a moderately crowded Oceanview Cafe and had a light breakfast before heading to our debarkation meeting point of the Eclipse theater to disembark at 8am. There were still people on there balconies as we were leaving. Longest line all week was standing at the curb after walking thru customs, and getting a cab after 20 mins. This was our first, and definitely not our last cruise with Celebrity. It was an amazing experience! This is how cruising should be. The lack of announcements was a welcome treat. The Celebrity Today always had a lot of activities to attend. All the crew were extremely friendly with a pleasant smile and "Hello, How are you?" for you whenever you passed them onboard. As smokers, it was a pleasure to not have smoking in the casino, staterooms, or verandas. We were fine with the amount of smoking areas on this ship. Read Less
Sail Date November 2011
Well, it was bound to happen. With over 10,000 new berths to fill, Celebrity will have doubled the capacity of their fleet by this summer with the launch of the Silhouette. Currently, the Eclipse is the newest vessel in their fleet of ten ... Read More
Well, it was bound to happen. With over 10,000 new berths to fill, Celebrity will have doubled the capacity of their fleet by this summer with the launch of the Silhouette. Currently, the Eclipse is the newest vessel in their fleet of ten ships. Many improvements have been made since the first Solstice-Class ship was launched over two years ago. The color schemes are bolder and more visually pleasing. The cabins are more user friendly with the move of the safe from the closet to over the refrigerator. This frees up some much needed space in the closets for hanging clothes. From a hardware standpoint, the Solstice class is truly impressive and the ships are things of beauty. As always, food and service are Celebrity's strong points, along with the hardware. The crew seems happy, engaging and friendly, if somewhat anonymous. It is impossible to offer personalized service as found on smaller luxury ships on a vessel carrying close to 3,000 passengers. The cuisine in the main dining room, the Moonlight Sonata, is excellent, with quality ingredients artfully prepared and presented. I am happy to report that after several years of decline, the dining is back up to the glory days of the past. The cuts of meat are once again prime quality, and the seafood, while frozen, is perfectly prepared. And their dining venues are some of the most beautiful at sea. Another plus is that it is now more affordable than ever to book a passage on Celebrity. Today, it is actually less expensive to sail on Celebrity than a Royal Caribbean ship. In order to keep their ships full, aggressive pricing and marketing have had to be employed. So, where is the profit coming from? While they may actually be losing money on the cabins, the profit centers today come from food and beverage, spa treatments and shore excursions. Cocktails and wine are pricey with a martini from their popular frozen-topped bar costing over ten dollars. A glass of good wine will set you back close to the same amount. A one liter bottle of Evian sells for $4. And their spa treatments are outrageously priced; well over double what you would pay ashore. As an RCCL shareholder, I am glad that Celebrity has remained profitable. What I am not happy about in what this has done to their customer demographics. While they still like to call themselves a 'Premium' cruise line, this is hardly the case. I would reserve that nomenclature for the likes of Azamara, Oceania or Cunard. The guests are decidedly mass-market in their tastes. The onboard activities, what they dub 'Celebrity Life', seem closer to Carnival than the Celebrity of the past. So, while the ships are upscale and sophisticated, the onboard experience is definitely not. On any cruise, the fellow passengers can make or break the experience. In this regard, the more upscale, sophisticated guest may no longer be satisfied by a Celebrity cruise. Granted, after my sixty-plus cruises and over 1,000 days at sea, the luster of a Caribbean cruise has dulled for me. My twenty sailings with Crystal have forever spoiled me with true gourmet dining, polished service and upscale accommodations. Celebrity may have the edge in the hardware, however the software is what distinguishes a line today. Celebrity has brought forth their own more upscale solution with their Azamara line, but those ships are sadly outdated leftovers from the Renaissance days. The Solstice class ships, properly presented, could represent a new class of true 'Premium' cruising, however current market conditions have made that impossible. Let us hope that when our economic conditions improve that the style and service that Celebrity is capable of can once again be realized. Meanwhile, I must be content to bite the bullet and pay the price for the luxury cruise experience that I have become accustomed to. These can be found on lines like Crystal, Regent, Silverseas and Seabourn. Oceania has launched a fabulous new ship, the Marina, that hold great promise to set a new standard in premium, affordable luxury cruising. An unrealized opportunity is on hold here; Celebrity could rule the mid-priced market if market conditions would allow it. I look forward to that day. Read Less
Sail Date February 2011
We took our second cruise as part of a Glass conference. Last year, we went on the Solstice. We chose these ships because they have a lot of art glass decoration, and they have the Corning hot glass studio on top. This year we got ... Read More
We took our second cruise as part of a Glass conference. Last year, we went on the Solstice. We chose these ships because they have a lot of art glass decoration, and they have the Corning hot glass studio on top. This year we got almost the same class room, even though we purchased an interior room originally (we left a deposit a year ago on the first cruise) we were upgraded twice. Our room view was partially blocked by the life boat crane, but it was an awesome view anyhow. Our VOD (video on demand) stopped working 1/2 way through the trip, and TV excursion purchases broke one day giving us a bogus extension to call for resolutions. We used the early seating, and while we were assigned to a specific table (33x) we were able to float between 5 tables since our group had them all in one area. There was a big difference in wait staff! Our table was OK, but two of the other tables were exceptional. The main difference was speed and personality. Our assigned table staff didn't have much personality and we had to ask for coffee or refills a lot. At other tables the waiter and assistant waiters had our drinks in place asap and always filled, and remembered our names from the first night we visited them. Food delivery was also faster at other tables. So, if you aren't satisfied with your waiter and you can change tables, DO it! The cafeteria was good food, but getting a coke or a table cleaned was a pain. Unless you're ordering alcohol they make it seem like you are bothering them in general. We noticed you can turn your drink placard on its side and they won't ask you about drinks again. They ran out of lids for the coffee on the next to last day. We also purchased the soda package for our son but since you have to go and wait at the bar in line to get sodas he didn't use it. Next time, we'll skip the drink packages, because it was the same on our first Celebrity cruise too. (not worth the hassle). The eclipse was clean, but a lot noisier than the solstice. Lots of creaks. And our room was nice (the bunk bed in the ceiling was neat!) we must have been next to the sewage pump, because every couple minutes it sounded like someone was flushing the toilet. Some of the glass stairs were broken near quazar... and they pulled up most of the turf the day before we returned, so the lawn games were limited. Not so bad since the last day it rained and blew hard. One note - the lady that helped us with conference room setup and A/V usage was exceptionally helpful and a pleasure to deal with! Just like last year! Our son did the x-club as an ensign. He got bored some, there were not many kids this time, but they did keep him active, and he got a TON of gifts and prizes. We used our $100 on-board credit to pay for his package (180-discounted to 120 on first day) versus paying $6/hr for slumber parties. Lots of friends commented on the really slow Internet. Personally, I kept my phone turned off and used my laptop for the presentations I gave (we taught some classes in our conference) only. It's a vacation people, you are not supposed to work from the ship and constantly update face book! Overall I'd say there were some excellent people providing service, but this time, not everyone was perfect, unlike last year. The ship seemed more used, and while overall service and value was very good, it wasn't at the same level we've seen on this class of ship. But we'd do it again, because the people on Celebrity cruises are older and more sophisticated, but still a lot of fun, and it's worth the expense! Read Less
Sail Date January 2011
I brought a group of 16 people for a short mini vacation with friends on the Ecplise. I was the group leader and handled the back office details for the group. I am not kidding when I say I spent at least 10 hours on the phone with the ... Read More
I brought a group of 16 people for a short mini vacation with friends on the Ecplise. I was the group leader and handled the back office details for the group. I am not kidding when I say I spent at least 10 hours on the phone with the Groups department trying to resolve mistakes the back office made with payments, credit card refunds, incorrect documentation, etc. I could not believe all the problems - the response given by many representatives was sorry- We eliminated a department- and we were transferred all their mistakes.This was going on for months before our sailing November 17th. This was just a continuous headache. I kept an open mind upon boarding. I was really looking forward to our short vacation. Embarkation was easy - except everyone in our group who pre-registered online did not have their credit card information on file. A computer glitch I was told. The rooms were Aqua Class and were lovely. However, I do agree the storage situation and location of closet is poorly designed. I was only on a three day and there was barely enough room for our small amount of things. I can't imagine a 7 day with the amount of storage allocated. We went to Oceanview Cafe for lunch and ate outside. The food was well presented and delicious. I went to spa and booked hair appointments and a couples massage for trip. The salon staff was great and very welcoming. I then went to Blu to let them know we had a group of 16 for dinner that evening and wanted to give them a heads up regarding seating. They were great and very accomodating. Then I went to Murano to also discuss my group reservation which I booked through Captains Club for Friday evening evening at 7:30 PM. I knew they would not be able to seat us all together and that was fine. I brought my email printout with my confirmation for my dining reservation. I was then completely shocked to find out from the Maitre'D that he had no record at all of our reservation and quite abruptly told me "Sorry I cannot accomodate you" The restaurant is sold out and their is nothing I can do about it." I said, but I have an email confirmation printout. He said he didn't care I was not in "his" system.He then told me to lodge my complaint with Captains Club. I then spent another hour in the Captains Club office waiting with others and finally explaining my situation. They took a copy of my printout confirmation and told me they would get back to me tomorrow- but they couldn't promise anything. I left shaking my head and completely frazzled. My group were all huge foodies and their Murano reservation was at the top of their list. Everyone was upset and amazed at the callous treatment I received from the Maitre'D. I wasted an entire afternoon on a short trip dealing with this when I would have rather been having fun with my friends. The trip did not start off well for me. I went to the Salon for my hair appointment. I love the hair salon. The stylist I think his name was David from Tazmania was outstanding. He was completely charming and did amazing hair. I went to him every night before dinner. It was the best salon experience I have had on any cruise. Our departure was delayed until 7:00 PM which was a disappointment as it was dark and everyone was back in rooms getting ready for dinner. I always love the sailaway and totally missed out on this cruise. I stopped by for a quick cocktail at the Sunset bar before heading to the room. The service was atrocious. The bartenders were out of stock of everything-ignoring customers-terribly slow. The bar itself was littered with dirty glasses and overflowing ashtrays. Our dinner at Blu was wonderful. The space is gorgeous, service warm and professional. I had a bleu cheese souffle for appetizer, seared tuna for entree, and coconut creme brulee for dessert. It was delicious!! Everyone in our group was impressed. We went to the Sky Lounge for after dinner drinks and dancing. The band was good. It was too tame for our group living in Miami- but it was enjoyable overall. The disco was okay - The next morning we received a message that they would accomodate us at Murano on Friday but at 6:00 not our desired confirmed time of 7:30. We took the time as it was the best we could do in this situation. We had breakfast at Blu. It is a great place in the morning- bright, cheerful and relaxed with wonderful hot breakfast. We ate there every morning. It was that good. The day on the ship was spent exploring. The feeling at the pool deck was lame. There was absolutely no entertainment or pool side steel drums etc. It felt blah blah blah. Poolside music has been on other Celebrity ships. I don't know why they didn't do it here. It was sorely missed. There was a definite lack of festivity. Our group arranged to eat in the Main Dining Room that evening to check out the beautiful room and experience Formal night in the bigger more boisterous space. We were told there would be no formal night on this short cruise yet they put one in anyway. Our group had plenty of dressy cocktail clothes. It might of been a surprise to others that were not prepared. We stopped in at the Martini bar prior to dinner. The drinks were very good. The bartenders were overwhelmed by the sheer volume of guests. The service was rushed due to the crowded bar condition. Dinner in the MDR was excellent. Waiters were fun and service great. I had the rack of lamb which was a perfect rosy pink and as good as I have had anywhere.Our group disbanded- some went to the casino, some to the shows, some to the Molecular Bar -which was a rave for those that went. The next day at Nassau we went to the One and Only Beach Club. We had all been to Atlantis numberous times and wanted something different.The One and Only is very upscale and sits on a beautiful pristine stretch of beach. We dined at the Dune Restaurant. It is a John-George Vongerschen restaurant and overlooks the beach inside and out. The food is worth a side trip while in Nassau. The lobster sandwich is out of this world!! We rushed to get to our Murano reservation at 6:00 PM. What is amazing is that for 2 1/2 hours while we ate the restaurant was half empty. Oversold it was not and they even took in walk ins who were 1 1/2 hours late for their reservation. The food in the Murano was the most disappointing of the trip surprisingly. The food quality had definitely declined from past experiences. Wine and drink service was horrible. I waited for a good forty five minutes after being seated to get a glass of champagne I requested over and over again. Ports requested to accompany cheese service were forgotten. After dinner drinks were not much easier to obtain. Food was beautifully presented but lacked taste. Many of the dishes were bland and underseasoned. Fish was full of bones for one friend. Just not the Murano experience I wanted. Especially after everything I had to do to get the reservation. Disembarkation the next day was fine until you arrived at customs and immigration. The lines were long. There was a lack of direction from personnel. We waited an hour to get off the ship. It was very disorganized. Upon checkout certain people in our group received their promised onboard credit and others did not. More back office nightmare. Those that did not got it resolved after the cruise by contacting the Group Department. There were definite bright spots on the trip - but other problems did cloud the overall cruise experience. I am not as thrilled with Celebrity as I use to be. Read Less
Sail Date November 2010
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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