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67 Celebrity Eclipse First-Time Cruisers Cruise Reviews

This was our first cruise so it is difficult to make a comparison,however we were not dissapointed it was every thing we expected and we had a wonderful holiday. We boarded the Celebrity Eclipse on the 19 March in Miami boarding was ... Read More
This was our first cruise so it is difficult to make a comparison,however we were not dissapointed it was every thing we expected and we had a wonderful holiday. We boarded the Celebrity Eclipse on the 19 March in Miami boarding was quick and efficient, we didn't have to wait long to be allowed in our cabin, we had a balcony state room which was spacious clean and comfortable our cabin attendant John was very pleasant and helpful and saw to all our needs. The restaurants and staff were all very efficient polite and helpful, the choice of food in the ocean view restaurant was wonderful we ate here at breakfast and lunch time,in the evening we ate in the moonlight sonato where Willy our waiter and Vincent his assistant did their job to perfection. Entertainment was exceptional Eddy Jones the entertainments manager was so versatile and always had time to talk, Jane Curry was an exceptional entertainer as was the group of resident dancers,acrobats and singers. Trips organised from the boat were well organised and we found them to be very informative. Over all we enjoyed our first cruise, we now need to save to do another one which will probably on a Celebrity cruise ship as we have nothing negative to say about our experience Read Less
Sail Date March 2017
We chose this cruise because it was recommended by a friend who did the same Baltic cruise last year. The Eclipse is a beautiful looking ship. The stateroom was good, and included a balcony. It was kept spotlessly clean. The toilet ... Read More
We chose this cruise because it was recommended by a friend who did the same Baltic cruise last year. The Eclipse is a beautiful looking ship. The stateroom was good, and included a balcony. It was kept spotlessly clean. The toilet paper was horrible. The navigation lecture was excellent as was the glass blowing. The entertainment was excellent until the last night. The Beatles Tribute band were talented musicians but couldn't sing! We found the constant background music whilst on deck very irritating. All we wanted to do was read in peace. My husband found the Moonlight Sonata menu very repetitive. However, we thought that the food in the Ocean View Bar was very good. A major disappointment was the lack of a shuttle bus when we got to Stockholm. We queued for over an hour and got the 'hop on, hop off bus' and visited the ABBA Museum but we were so concerned about getting back to the ship on time after the worryingly late return from St Petersburg, (we got back five minutes before sailing) that we went straight back to the ship and didn't go anywhere else. We enjoyed the late night dancing in the Sky Lounge. The trip to Copenhagen was another disappointment. We saw the Little Mermaid and the Palace and whizzed past everything else. No chance to even get a decent photo of Hans Christian Anderson. Went to the Village of Dragor when we would rather have had time in the city. I went to a lecture in the beauty salon but the price of the facials was extortionate. I had a lovely facial before I came away from home and it cost £32.00. The salon wanted over £100! The shop prices were also extortionate. The service was very good. The cleaning staff were very friendly and any problems were dealt with straight away. The Captain gave a lecture and was incredibly knowledgeable, which was a comfort! Read Less
Sail Date May 2016
We were really impressed with Celebrity Eclipse for our first cruise. As mentioned, embarkation didnt go very well, but this was due to a technical glitch and they handled this well. The ship is beautiful, immaculately clean and ... Read More
We were really impressed with Celebrity Eclipse for our first cruise. As mentioned, embarkation didnt go very well, but this was due to a technical glitch and they handled this well. The ship is beautiful, immaculately clean and well maintained. People have said in other reviews that furniture looks tired, but this isn't something we noticed or were concerned by. We had an inside cabin because I was aware that there weren't going to be many hours of darkness in the more northerly parts of our cruise, and I like to sleep in total darkness. Despite being the cheapest 'stateroom,' it was spacious, clean and we were brilliantly looked after. The staff deserve special mention because throughout the ship, they worked so hard to ensure our comfort and satisfaction. Cleaning staff kept our room immaculate, turned down every night and even provided towel art on a few occasions. The waiters in the restaurant were a lot of fun and worked hard to look after us, and the 'Guest Services' department solved any problems we had. I thought the food was brilliant. We ate breakfast and lunch in the Ocean View buffet and felt the standard of food was very high. Yes, as others have mentioned, the norovirus meant the experience was slowed down a little, but I didn't feel this was excessive and the food was worth the wait. We ate almost every night in Moonlight Sonata (main dining room) and were very impressed. There was only one night that I was slightly disappointed with my dinner, and that was more because of my selection than the restaurant. As mentioned before, the waiters were great and we felt well looked after. We also had some on-board credit so we ate a Qsine one night which was just amazing. We loved the experimental style but that food quality wasn't compromised in trying to be quirky. We did buy a drinks package, which I know lots of people have said they weren't happy with. However, we felt we got our money's worth, and liked not having to think about the cost as we went along. We enjoyed some of the entertainment, but this was a mixed bag. The cast shows were poor, we didnt make it through 'chandelier,' and the rock show, whilst well done musically, seemed to be a chance for young performers to strut a lot, with little else by way of dancing or performing really. However, the violinist who was on during the first week was incredible, and we enjoyed the Russian dancing, and the Beatles tribute. I really enjoyed the lectures by the head chef, what a great opportunity, and the live music throughout the boat was of a very high standard. We didn't use celebrity excursions because they were very pricey. However, there was a local shuttle bus for a reasonable price in every port. We did use two celebrity excursions whilst in St Petersburg because there was no other way to see the city. The first excursion was terrible, but thankfully the second one made up for it. My only real disappointment was that someone else who went on the bad excursion ended up getting money back, but when we complained, we were told noone else had raised these concerns. I wasn't after money back, but wasn't impressed at being clearly lied to! Lots of people mention the constant 'upselling.' This definitely does happen, but actually we just ignored it and didn't find it overwhelming. Its not a 'hard sell,' they just mentioned things that were available, and although we chose not to buy into most of them, people we met along the way did, and they were glad those things were available. Agree the spa is overpriced, which is a big shame. From my visits to the USA, I think spa prices are generally much higher over there, and prices seem to be more in line with USA prices than UK prices. Disembarkation was incredible easy and well organised. Overall, a great experience. Great ports, and a lovely cruise Read Less
Sail Date May 2016
My husband and I have just returned from a 2 week Southern Caribbean Cruise with celebrity Eclipse. This was our first cruise and we loved every minute of it. The staff were all very welcoming and couldn't do enough for us. Our Cabin ... Read More
My husband and I have just returned from a 2 week Southern Caribbean Cruise with celebrity Eclipse. This was our first cruise and we loved every minute of it. The staff were all very welcoming and couldn't do enough for us. Our Cabin was kept immaculate with towels and flannels being changed twice a day. The food was to die for, in fact I put on half a stone , there was so much variety you were spoilt for choice. The entertainment team, officers and different members staff often had competitions with guests which was great fun. We went on several trips organized by Celebrity and were not disappointed. We always managed to get a sunbed no matter what time of day. There were some couples who were selfish, and thought it ok to get 4 sunbeds 2 in the sun and 2 in the shade, but when the staff were notified it was quickly dealt with. In our experience there is not one thing I would change we had a fantastic time and are now looking to book for next year. Cruising for us is definitely the way to go. We met some lovely people on our holiday Thank you Celebrity Eclipse and all your wonderful staff for making our cruise just perfect. Read Less
Sail Date March 2016
A number of people will tell you that your first cruise should be relatively short...but my wife and I decided to go big with a 14 day journey aboard the Eclipse. We loved every second of it! Rather than gushing about the experience, ... Read More
A number of people will tell you that your first cruise should be relatively short...but my wife and I decided to go big with a 14 day journey aboard the Eclipse. We loved every second of it! Rather than gushing about the experience, here are some useful details: 1) Staterooms: We booked a cabin in the Concierge Class on the stern of the ship (a C1 Stateroom on Deck 10) - concierge class gives you some additional subtle amenities, but it's the location that is key. We will never stay in another location - the view of the ship's wake is mesmerizing, and alone makes it worth the extra money. Additionally, the balconies on the stern are tiered, so you have direct sunshine if you want it (rather than having a shadow from above). 2) Staff on the Ship: They were extraordinary. Everyone from our stateroom attendants, to our dining team in the main dining room, to the bar staff, to everyone we would pass in the corridors - they were extremely friendly and attentive to our every need. 3) The Ship: it was spotless. And for those who worry about getting bored, it never happened to us. There is always something to do. My wife and I like to just relax on vacation, but we found ourselves going to just about every show on the ship...even attended a seminar on Faberge eggs. Also, the gym is very nice and well appointed. 4) Food and Drink: the food in the main dining room was consistently excellent, as was the food in the Oceanview Café and through room service. Bottom line - there are people in the world who love cruises and people who hate them. We loved it, and have already booked our next one aboard Celebrity (the Equinox this time). Read Less
Sail Date March 2016
Well what can I say. This was our first time cruising so did not know what to expect. The embarkation process went quite smoothly miles better than the process we went through after landing at Miami Airport. Our first impression of ... Read More
Well what can I say. This was our first time cruising so did not know what to expect. The embarkation process went quite smoothly miles better than the process we went through after landing at Miami Airport. Our first impression of the ship after we boarded was amazing, the decor and cleanliness was first class. We travelled concierge class which gave us extra services on board, the cabin was nice not as big as we would have liked but still adequate as we did not spend a lot of time in it. The staff who cleaned our room did a great job. The gym was great along with the spa. We thought the pools were a bit small we like to swim every morning but this did not cause a problem. The sunbathing areas were very busy during days at sea but the pool staff made every effort to find a space to set up a sun bed for us. The pool bar guys were first class great service and very polite. The food was good but sometimes in the ocean view cafe it was very salty for our taste. Having said that the choice in there was immense whether it was for breakfast lunch or in the evening. Dining in the main dining room was nice. The formal nights were a good change a chance to ge really spruced up. All bars were great we upgraded to the premium drinks package which gave us access to all cocktails etc well worthwhile. My husband especially liked the seaview bar we went there at 5pm when we were leaving each port it had a great atmosphere. On the ship there was plenty to do whether it was learning to dance or going to a talk in the theatre, pop quiz etc. The only thing we thought was poor was the evening entertainment in the theatre, it was not the standard we were expecting but this didn't bother us too much. The shore excursions were well organised and ran like clockwork. Overall the best holiday we have been on brilliant Read Less
Sail Date November 2015
This was the first cruise i had done with Celebrity. In the past i have always traveled in a Grand suite or better on the RCCL and was looking for that little bit more, you read all the promises they offer and not all are meet. When ... Read More
This was the first cruise i had done with Celebrity. In the past i have always traveled in a Grand suite or better on the RCCL and was looking for that little bit more, you read all the promises they offer and not all are meet. When you approach the book-in counter you are ushered to a separate area, then meet by a senior office or consiegure who escorts you onto the vessel and taken to the Michael,s Club. They then explained what you are entitled too and all other extras you can receive. After that you are then escorted to your room and introduced to your stateroom butler and 2 room attendants. What a pleasant surprise with your separate Dinning room for breakfast, lunch and dinner at a time to suite you. The food was great and as usual plenty off, the Ocean view Cafe had variety, presentation and Taste, the service was just great. The events put on at Michael's Club are just great again you could not ask for more. The Presentation of the ships other facilities were well above what i have had in the past. The Stateroom not as big as previously experienced, but the layout with separate Bedroom made it more user friendly. The Bathroom is not big but again the right size for 1 person at a time. Who spends much time in a room when on-board the ship, but the Balcony was great for a bit of piece and quite. Overall i would recommend spending that little bit more, the difference is just unbelievable. Read Less
Sail Date October 2015
This is the first time we have been on a cruise. Good points are, fabulous staff and cleanliness, nice, basic compact room. we had concierge, which was a waste of money, and good food most of the time. Bad points are expensive and not ... Read More
This is the first time we have been on a cruise. Good points are, fabulous staff and cleanliness, nice, basic compact room. we had concierge, which was a waste of money, and good food most of the time. Bad points are expensive and not too great tours. The one in Portugal was visiting statues to photo then, on the bus to the next statue or monument, with a break to visit Starbucks or macdonalds. You want water it's 6.50, a beer 8.50 to 11 euros each. You want wifi? It's 299 euros EACH for the two weeks. You want a relaxing breakfast...lots of variety but try finding a vacant seat, it's a feeding frenzy! Be prepared to be approached every day to buy fancy dinners at expensive prices. They encourage you to buy alcohol on board to take back, but you can't drink it on board and it's far cheaper to buy from a port plus you can bring far more back if you don't buy on board. Although the cruise says its to Rome, Florence etc, they actually land at least an hours to an hour and a halfs journey away from these places. So...all in all a mixed experience, but not likely we would go again. Too expensive for what you get. Read Less
Sail Date August 2015
There are lots of reviews about this wonderful ship, so I thought I would concentrate on the key issues of staff and entertainment as in my experience these are the 2 key areas that really make or break a cruise. I want to start with ... Read More
There are lots of reviews about this wonderful ship, so I thought I would concentrate on the key issues of staff and entertainment as in my experience these are the 2 key areas that really make or break a cruise. I want to start with the Cruise Director Sue Denning, and it would be easy to mention the person who has most contact with passengers, but having been on many cruises, on a number of cruise lines, Sue was like nothing we have ever encountered. Sue has that rare gift of making everyone she speaks to feel valued in a most sincere way. Too often in the past, CD's have worn shiny suites, lacked real personality and have had no awareness of the needs of the type of passengers on a particular sailing. This was not the case with Sue and her team. Leading from the front and setting high standards of engagement and behaviours, Sue reached out and touched most passengers, in a very sincere and humble way. I hope Celebrity & RC know what an asset they have. She made our vacation special. Never, have I been met on the quayside by a CD, welcoming passengers on their return to the ship after a tiring day in port. This passion extends to her team, in particular her right-hand man, Activity Manager Maarten Bruels whose charisma, personality and charm made him an extraordinary asset, maintaining incredible enthusiasm during his hosting of numerous well organised activities on board. Additionally, he was very aware of todays technological society and made guests aware of Celebrity's profile on social media sites and encouraged their use to carry on the interaction with Celebrity once the cruise was finished. Even when off duty he was always friendly and made you feel valued, whether this be around the ship or in port when he was always quick to say hello in a way that never felt rushed or disingenuous and I can honestly say he is a CD in the making and an incredible asset to Celebrity. I would also like to mention our Wine Sommelier - Marajan. What a special guy. I have never praised nor left a gratuity for a wine waiter before, but Marajan was different. He was extremely professional, courteous and respectful to me and my family. When I was slightly unwell during the cruise, he was the only crew member who asked after my wellbeing the next day. He was most attentive to my teenage children and he was a key factor in them enjoying the dining experience. A rare talent, surely ready for promotion. Regrettably, the same could not be said for the senior lady sommelier who appeared dour and miserable the whole cruise, and seemed to fall well short of the high standards of behaviour displayed by the rest of the crew. For example she could be seen remonstrating with her team during dinner which is something I don't want to see on vacation. The other disappointing team for me is the Shore Excursion Team. Hours of operation were not extensive enough, and on the 2 occasions I had need to consult them, I found them unfriendly and belittling, and providing grossly misleading information. For example, a simple enquiry into the distance of the ship from the centre of Stockholm produced a "25 minute stroll" reply when in fact it took us nearly 75 minutes to walk on a long and unsignposted journey. I really think a shuttle should have been provided, rather than relying on the HOHO bus! Food, cabin and everything else outstanding. Read Less
Sail Date August 2015
went as a family to the Baltics for a fortnight and got back yesterday. I was pleasantly surprised at how easy it was to embark and disembark and despite the 5 hour drive to Southampton certainly feel a lot less tired than when I have ... Read More
went as a family to the Baltics for a fortnight and got back yesterday. I was pleasantly surprised at how easy it was to embark and disembark and despite the 5 hour drive to Southampton certainly feel a lot less tired than when I have flown to destinations I liked the cabin and was surprised at how we fit everything in easily for our family of 3. We had a balcony and that was lovely, I am not sure we could cruise again without one! The sailing was very calm and we did not experience any seasickness. The service from our cabin attendant was excellent and we were also impressed with the moonlight sonata restaurant and the ocean view café. We also enjoyed Café al Bacio on a few occasions but struggled to get a seat here whenever we visited. We ate in the Tuscan Grille one evening and they only charged us for the adults, the food here was excellent but we did not feel the need to go back as the food in the restaurants that were included in the price were great anyway. We did try to eat in the Qsine restaurant on the last formal night as a treat but it was fully booked so if you want to do this worth booking in advance I would say, especially on the formal nights. As a family we all enjoyed the entertainment and found Sue Denning the entertainment host very friendly and excellent at her role. My only criticism here would be that we heard some of the same jokes from 3 of the acts! (not sure what can be done about this though!) I used the spa on the first day in St petersburgh as we had some time on the ship and was temped by an offer of an hours massage of 99 dollars (yes it is very expensive and this was a reduced price!) I found the massage really painful despite telling the masseuse and was actually bruised on my legs the next day so didn't rush back! There is also an 18% service charge which is added to all the prices which I felt was a bit much. We loved the destinations, especially St Petersburgh, Brugge and Copenhagen. We only booked the ships tour in St Petersburgh and yes it was expensive but as a first time visitor to Russia and being a bit nervous about this I was glad we did as it was so well organised and our guide Yana was excellent with a great sense of humour. My son used the kids club a few times but seemed happier to spend time with us, He is looking forward to when he is a little older and can go in the 'teenagers club' as he was the oldest in his group at the club. All in all we had a fantastic holiday and are now 'cruise converts', would definitely recommend to families especially those who do not like flying! Cruising from Southampton was really easy and we are looking at where our next destination will be! Read Less
Sail Date July 2015
30th wedding anniversary treat and first cruise. 5 star luxury afloat. We had an Aqua Class stateroom so could dine in 'Blu' restaurant. Top class food and service. Nothing too much trouble. Destinations all really pretty and ... Read More
30th wedding anniversary treat and first cruise. 5 star luxury afloat. We had an Aqua Class stateroom so could dine in 'Blu' restaurant. Top class food and service. Nothing too much trouble. Destinations all really pretty and very interesting. The entertainment on board was OK. Not that much to do in day during days at sea which didn't include additional expense wine tasting, Zumba, etc. Booked our tours through celebrity and the organisation was excellent with exceptional guides. Only two downsides which were at first continually bombarded about taking up the drinks packages which we refused and at end of cruise calculated that based on what we actually drank, and we didn't stint, we would have spent an additional 500 dollars if we had taken the package. Didn't like the constant sales pitch on this. Secondly and only a small point - it would have been nice if the bathrobes were changed at least once during the 2 weeks. However these are only small points and my husband and I loved every minute of this holiday and would definitely go with celebrity eclipse again. Very efficient embarkation and disembarkation, really impressed and so less stressful than flying. Amazing holiday. Read Less
Sail Date July 2015
It was our first Celebrity Cruise, we were looking forward to it, until two days before the date of embarkation when we received a very strange e.mail from agent informing us that Celebrity does not allow a holder of a Syrian passport ... Read More
It was our first Celebrity Cruise, we were looking forward to it, until two days before the date of embarkation when we received a very strange e.mail from agent informing us that Celebrity does not allow a holder of a Syrian passport aboard the ship ! However, after so many prolonged e.mails providing proof of documentations to seek a final decision, only 'by the day of boarding', someone from the company in USA did call and confirmed that it was wrong information given by the Immigration Officer on this Ship. No compensation of the stress caused or even apology of any kind has been delivered to us for that awful time, unknowing if we were going on our holiday or not after we booked a taxi and an overnight Hotel in S'hmton. Leaving that unforgettable tensed experience behind us, we were extremely satisfied during the express embarkation process, helpful desk staff, early boarding and ready room at 11AM. The ship was absolutely beautiful and modern, great dinning restaurants and to our taste. Very smiley and welcoming staff in general. Relaxed dress code in all occasions. Entertainment was very good especially the ship own show and the singer (Ben). Buffet Food and beverages were tasty, good variety and presentation. Select Dining was great in all means, Personalized friendly service which was a credit to them (Jesus, Sheilish and Alina), loved the New York Steak and Onion soup. We had easy wondering across the floors/amenities using the panoramic lifts, and enjoyed the different ambience of the public rooms. The ship motion was very stable and smooth. Missing on the excellent: - Dining/Buffet (night buffet was poor, buffet restaurant's carpet needed frequent vacuuming) - Embarkation (ship was noticeably vibrating when disembarking at ports, had to pay shuttle bus to zeebrugge 12 Euro return ! - Definitely needs diversity of activities for Young adults, LGBT and new movies in the Cinema. - Entertainment in other areas than the Theatre was unrecognized - Lack of directions to the Sauna made us unaware of its existence till the last day, and no steam room. - Some public rooms were unutilized or required some promotion - Shore Excursions were highly priced - of course as a Cruise fanatic, I will always ask for additional discounts towards the cost. I Will Cruise Again on this Ship - if Celebrity made some courtesy towards the mess they created on my expense. Read Less
Sail Date May 2015
We boarded this cruise ship in Southampton on 9th May 2015. As this was our first experience of ocean liner cruising, we really didn’t know what to expect, so I hope this will serve as a guide to other new cruisers. Parking was ... Read More
We boarded this cruise ship in Southampton on 9th May 2015. As this was our first experience of ocean liner cruising, we really didn’t know what to expect, so I hope this will serve as a guide to other new cruisers. Parking was efficient as the car park was walking distance from the ship and porters came and took our suitcases direct from the car. Please be aware though that they will NOT take suit covers with hangers, as this would not go through their security system. We were taking my husband’s tuxedo, blazers and pristinely ironed shirts and all my cocktail dresses on in suit bags so that they didn’t get too creased, so we ended up having to carry these on ourselves. There seemed to be no limit to what you could take on in suitcases nor in hand luggage, but cabin space is limited so I would advise you to be sensible. Embarkation was smooth and we were greeted with a complimentary sparkling wine or orange juice. A nice touch, but with all the gear we were carrying, it proved to be difficult to really enjoy the moment. Initially, passengers were not allowed to go to their cabins as they were still being prepared, but had the opportunity to explore the public areas. We were not able to benefit from this owing to the amount of gear we were carrying. Eventually, however, we were allowed to go and hang the suits up in the cabin so that we could go and explore the ship. We deliberated some time before the cruise as to whether we should purchase any of the drinks packages. In the end we went for the “Classic” package (at $65 per person per day), as this included bottled water, better quality teas and coffees, sodas and (at the time of writing this), alcoholic drinks up to the value of $11. Was it worth it? Still not sure. We’re not big drinkers, but I believe that with the hotel prices that the ship was charging, it probably balanced out. If you want to drink cocktails, you’re limited to what you can have on the Classic package and you need to know your cocktails as there wasn’t really a big menu of cocktails to choose from. If you did choose a drink which exceeded the $11 you had to pay the full price rather than the difference. When we were at sea, we found the ship a little too crowded for our liking and at times had to fight to find a seat in the numerous bars and cafes on board. We were directed to another bar by one of the waiters at one time and chose a specialised tea from the menu, only to be told we couldn’t get that tea at the bar we were in and were re-directed back to where we came from! The ports we stopped at, (Bergen, Alesund, Geiranger and Stavanger) were beautiful. We did ship’s excursions at the first three, which we enjoyed. You can, however, go off on your own as maps are provided from the guest relations desk and in Bergen, a shuttle bus to take you into the local town, which would be at least a 15-minute walk to the centre. If you only want to take one excursion, I would recommend Geiranger, as the town is very small and you would struggle to find something to do independently, other than walking up a very steep hill or a trip around several souvenir shops. On board, there is always some activity taking place, so no excuse for being bored. However, these activities were not to my husband’s taste and became very frustrated on the “sea” days. He did, however, take advantage of the fantastic gym on board! The main dining room provides waiter service and I do recommend you book a sitting. We were on the 06:15 evening sitting and although I can’t fault the food and service, we both felt a little rushed knowing that there was a second sitting waiting to come in behind us. Even the formal nights were a little rushed. We did however, take advantage of the 1-2-3 meal deal for the speciality dining. Murano’s, Qsine and Tuscan Grill were all unique in their own way and absolutely faultless. Overall, we did enjoy the cruise as Norway is beautiful and the ship is like a 5-star hotel on water. Read Less
Sail Date May 2015
This was our first ever cruise. As 28 and 29 year olds we were a little apprehensive about not fitting in, but we had a great time. As suspected, we were among the youngest on board, but never felt like the odd ones out. We drove to ... Read More
This was our first ever cruise. As 28 and 29 year olds we were a little apprehensive about not fitting in, but we had a great time. As suspected, we were among the youngest on board, but never felt like the odd ones out. We drove to Southampton on the morning of the cruise and parked easily at the terminal (we had booked this in advance). We had to queue perhaps twenty minutes for security, but the line was always moving so it didn't seem like too long a wait. Check in was swift and friendly. The cabins were available at the time we boarded, around 1.30pm. We were very pleased with ours, which was spotless and more spacious than we had expected from pictures. The ship has recently been refurbished, and they don't seem to have missed anything - everywhere was sparkling new. The change from the Passport Bar to Gastrobar doesn't seem to have been fully completed, but the Passport Bar serves a wide range of beers. One small disappointment was that Slush, the new frozen drinks bar, didn't appear to be open all week despite being times listed in the Celebrity Today. We had planned to only try one of the speciality restaurants but we weren't too keen on the MDR menu the first night so we bought the three dinners package to try each restaurant once. We were very glad we did as Tuscan Grille, Qaine and Murano were all excellent. We ate in the MDR the other four evenings and it was always good and sometimes excellent. We did have to wait with a buzzer each evening to secure a table for two, but it was never more than twenty minutes. We ate most breakfasts and lunches at the buffet and were pleased with the variety and quality of the food. I was particularly pleased by the healthy options including a lovely cucumber and tomato salad that was always available at breakfast. The entertainment wasn't really our thing, but we hadn't expected it to be. The smaller events in Celebrity Central and the foyer tended to be better than the big shows on in the theatre. I went to a couple of gym classes and my partner used the equipment - we were both impressed with the fitness facilities. I would have gone to more classes had they not nearly always been on early in the morning - a few more afternoon sessions would be better. We used the pools on three or four days - and often had them almost to ourselves, as not many people wanted to be out in swimsuits in the Norwegian weather! I'm glad they didn't close the pools in the rain - it was lovely to swim in a warm pool with cool rain coming down. The itinerary was good, though I'm not sure why it was chosen not to include Flam, which appears on most other Norwegian itineraries. We were able to dock at the Seawalk in Gieranger which meant we didn't need to tender all week. Unfortunately we were scheduled to be in Stavanger on a public holiday so everything was closed - disappointing, though not Celebrity's fault. We didn't try any of the ship's excursions as they were all incredibly expensive. In some ports we did more or less the same as the tours, for considerably less money. The service was, with one or two small but notable exceptions, very good. Staff member always said hello. They did appear to be a bit short on staff in the bars, however, with often slightly too long waits at the Passport Bar in particular. How the Martini Bar staff manage to serve so many people with only two of them on, I have no idea! Disembarkation was straightforward. We were in the last group to be called and so were able to enjoy a leisurely last breakfast before disembarking around 9am. Overall, it was a great trip on a lovely ship with friendly staff - perfect! Read Less
Sail Date May 2015
I finally gave in to my husbands years of pleading with me to go on a cruise and I can honestly say, it was one of the best holidays I have ever had (and I have had some real good holidays) We sailed from Southampton and ports of call ... Read More
I finally gave in to my husbands years of pleading with me to go on a cruise and I can honestly say, it was one of the best holidays I have ever had (and I have had some real good holidays) We sailed from Southampton and ports of call were Gibraltar, Villefranche, Citavecchia, Florence/Pisa, Genoa, Malaga & Lisbon. We booked the previous night with the Holiday Inn and used their Cruise Parking offer. Sadly I didn't know there are numerous Holiday Inns in the area and we ended up in one around 10 min drive from the port. We were given directions to Cruise Parking area which again was approx. 10 min drive from the port but the process was seamless. The driver took our luggage onto the minibus, while we took a seat, they took out car away to park and we were driven to the port. The driver put our luggage onto the carts provided and we checked in. There were numerous check in desks and no queues. We were welcomed onboard with a glass of bubbly and advised to familiarise ourselves with the boat as the cabins were still being prepared. The ship was amazing and it was spotless clean throughout. There were staff constantly cleaning the public areas and cabins. There are so many bars, shops, restaurants, activities etc that it is impossible to sample them all. We spoke to staff at the restaurants to find out the booking process for meals etc and every member of staff were very helpful. We bought the Classic Drinks package which I think we made good use of. This allowed us to have bottled water, beer up to $8, wine up to about the same and cocktails in abundance. It also allows for speciality coffees, freshly squeezed orange juice etc if that's what you like. The staff will advise you if you are going to incur an additional charge for a drink not included in the package so we were fine with this. I was a bit annoyed at having to pay a service charge for the drinks package when I had already paid gratuities, but I was assured by Celebrity that this is normal practice. I still feel that I paid two lots of tips for my trip though. We had an inside stateroom which was fairly spacious. It had a massive very comfortable bed, a sofa, a kettle, fridge and good size en-suite toilet/shower. We were provided with complimentary toiletries which were good. The bedding was cotton and the towels were lovely and fluffy. We also had bathrobes which was a nice touch. The only complaint we had with the room was the lack of pillows but we used the cushions from the couch so not the end of the world. The food was amazing. We were assigned to the Moonlight Sonata Restaurant which was beautiful and packed with attentive staff however we mainly opted to eat in the Ocean View Café as this was a buffet setting with almost every food you could ever want to eat. The staff were very helpful and the food was outstanding. Even late in the evening you could go up and get pizza & pasta which was handy. There were also speciality restaurants which cost extra. We didn't sample them as we couldn't drag ourselves away from the buffet style restaurant. There were 2000 guests onboard and not once did we struggle to find a seat. The entertainment was great. We went to the main show almost every night and watched, singers, dancers, comedians, magicians etc. Our favourite was a welsh comedian called Jack Doyle, he was also a great singer and the crowds loved him. There was also a Karaoke bar, Wine Bar, Martini Bar and various other bars throughout the ship. We spent a lot of time in the Casino Bar as the service from Floren and Alex was so good we struggled to find the same elsewhere. They were very knowledgeable and helpful and could make a great cocktail or two Hic!! There was also loads of other entertainment throughout the fortnight which we didn't manage to get to. (maybe next time!!) The casino was disappointing as the minimum bet for each game was $5. A bit pricey for people wanting to try the games out and have a wee flutter on holiday. Most of the tables were empty each night which speaks for itself. I spoke to one guest who had complained and was advised she could bet for $1 minimum and was advised she was the only person on board who had complained about this. I liked the fact that we were advised which nights were formal nights. I also liked that people could opt out of this as its not everyone's cup of tea. We had brought our Sunday best so we joined in on both nights just to enhance the experience a little. Some people may not be happy with this but you can please some of the people some of the time but not all of the people all of the time. There are two adult pools (one in the solarium and one in the main pool area) there is a kids pool and also a water feature for kids. There is a pool bar and lots of pool butlers coming round to offer the bar service. There is always a plentiful supply of towels in each pool area. There are sunbeds around the pools and also on the upper decks. Despite the ship being so busy we were always able to get a sunbed even on sea days. There are several shops on board selling the usual Cigs. alcohol and designer bags at the cheapest prices I have seen (approx. £20 for 200 cigs and £13 for a litre of Smirnoff. There is also a vast range of designer watches, handbags, clothes etc. Each night there is a deal on a specific range and special sales events which is advertised in advance. Excursions are varied but quite pricey so we opted to do our own thing. We managed fine with local trains and buses being easy to use and a fraction of the price of the excursions. Overall we had a fantastic time for our first cruise and would definitely do another.   Read Less
Sail Date September 2014
My partner and I were new to cruising and selected Celebrity for a 14 night cruise of the Baltic. We were pleased with the shore excursions on offer by Celebrity and also occasionally went with shore based operators. The latter ... Read More
My partner and I were new to cruising and selected Celebrity for a 14 night cruise of the Baltic. We were pleased with the shore excursions on offer by Celebrity and also occasionally went with shore based operators. The latter arrangements generally had to be made before the cruise, particulaly for St Petersburg. Our cabin was very good and well laid out and the service of the cabin attendants was very helpful and professional. The same could be said of our wait staff at the restaurants. The on board entertainment seemed to our eyes very well run and was most enjoyable. We were very pleased with the various eating venues and what they had on offer. What surprised us were the extra costs that went with this cruise. For example the $US12 per pay each for crew gratuities. Why? We tipped the wait staff and cabin attendants at the end of the cruise anyway as they impressed. The cost of liquor and laundry was extortionate and $US65 for 30 minutes of wifi - was an eye opener. On shore there was free wifi at almost all tourist venues including for goodness sake, our tour bus in St Petersburg. As indicated above we are new to cruising and I would be interested in other travelers views on these costs and what the policy is with other ship operators. We thought they were extortionate. Read Less
Sail Date June 2014
Can't say enough about Celebrity. We were sailing the day Royal Caribbean acquired Celebrity and it wasn't a pretty picture. Crew was arrogant taking up much of the public rooms with friends and family and refusing passengers ... Read More
Can't say enough about Celebrity. We were sailing the day Royal Caribbean acquired Celebrity and it wasn't a pretty picture. Crew was arrogant taking up much of the public rooms with friends and family and refusing passengers seating. Ugly enough I complained to hotel manager. Have traveled again on the Celebrity Equinox a few years ago [after finding Royal Caribbean and Princess unable to accommodate the length of our itinerary and pricing] and found it to be far superior to other cruise lines]. Our cruise departed March 8th for 14 days and was absolutely the finest cruise we have been on. This is the first time I have ever approached the executive chef and other senior officers to compliment them on their outstanding service. Service 5; Food 5; Islands and tours 5 but returning to Ft. Lauderdale and processing through Customs too long {loooonnnnnggggg cattle lines,] a 2. A few of Celebrity representatives in the Customs area a bit arrogant and short with passengers, not what you would expect from Celebrity after receiving such royal treatment on ship. I would recommend Celebrity, especially the Eclipse, to anyone looking to cruise. Read Less
Sail Date March 2014
SAILING: 14 Day Southern Caribbean - Feb 8 - Feb 22 - 2014 - Ft Lauderdale INTRO: This was our 8th cruise, 2nd on Celebrity, the other 6 on Royal Caribbean. We were a group of 6 couples who have all cruised before except for 1 couple. All ... Read More
SAILING: 14 Day Southern Caribbean - Feb 8 - Feb 22 - 2014 - Ft Lauderdale INTRO: This was our 8th cruise, 2nd on Celebrity, the other 6 on Royal Caribbean. We were a group of 6 couples who have all cruised before except for 1 couple. All couples had the Classic Beverage package and ranged in age from 45-75. PRE-CRUISE: Stayed at the Harbour Beach Inn for 1 night - quaint small motor hotel on Seabreeze Ave - clean, acceptable, out door pool, great stay especially for the low price $90/ nite, definitely recommend this hotel for a short pre-cruise stay- close to port, walking distance to many restaurants and beach, however no complimentary shuttle to/from airport or port. DEMOGRAPHICS: Clearly out of our realm, not a surprise, yet enjoyable. I have never met so many guests (as the cruise line likes to refer to us) as hospitable, respectful and honourable as on this cruise. Kudos to all these elderly cruisers. SHIP: Adequate size - well proportioned - easy to navigate - good layout - clean and well maintained. There was a lot of ship movement (pitching and rolling) as well as much vibration felt throughout the entire ship. I was unsure why, I’ve never experienced this much on any of the prior cruises. DECOR: Plain & simple - colour scheme and furnishings were of a quiet nature - most seating in all areas was fair to sub-par in comfort. There was no grandiose present anywhere perhaps leading to a calming effect. Not sure why for a fairly new ship in Celebrity’s latest group of ships. Don’t get me wrong, Michael’s Club and the Ensemble Lounge did present themselves with some beauty and posh looking surroundings, but the theme or purpose of these rooms did not agree with us. Perry Grant - now come on! I think Celebrity can do better even though he has a following. CREW: Mixed bag - most were curteous and friendly, while others seemed not happy, perhaps because we noticed that all areas seemed to be understaffed, causing an affect on their disposition, certainly not taking away notice of their hard work and efforts to ensure we as guests enjoy our cruise. we felt that Celebrity should give some serious thought on increasing the help needed to avoid any short comings. STATEROOM: Adequate size - good size balcony with 2 chairs and a table - able to shut and close the sliding door and have easy access to room without affecting the air conditioning nor fearing being locked out on the balcony. Storage is a little on the short side especially on a 14 day cruise, need more hangers in closet and more drawer space. Although the storage above the bed is a great use of space, however it is a little difficult to access. Shower is small but adequate, bathroom accessories (shampoo, conditioner, soap, cotton balls and cotton swabs) is a nice compliment. Bathroom storage is very sufficient. Twice a day bed make-up and refreshing of towels was much appreciated. Stateroom attendents did a masterful job of maintaining our room to high standards and was always clean, disinfected, neat and tidy. Any requests were attended to with no question (ice, water, glasses etc) just have to ask. ENTERTAINMENT: Clearly the weakest area. From the CD - Sue Denning to all the onboard shows, live bands and performers left something to be desired. Celebrity definitely needs to improve on the mediocre entertainment in all venues, perhaps this was geared towards the demographics. I must say that one show was of value, The Unexpected Boys 4 singers from New York who put on a really good repertoire of Frankie Valle. The Eclipse Theatre was packed solid for this performance. Celebrity is trying hard to improve this area of concern but will take some time to correct. It seems that there was a lot of repetitiveness using the same entertainers. FOOD/DINING: The most difficult area to comment as food tastes and preferences are so subjective. Food in Moonlight Sonata Dining Room was a hit and miss. Selections and taste ranged from fair (OK) to good. The menu did offer all areas of food categories. So really you can’t complain. I personnally would like to see an improvement in quality, taste and choices, but we all know the Cruise Lines are trying to cut costs in all areas including food. Oceanview Cafe (buffet) was adequate and offered an array of different foods, but was repetitive. The structure of different food bays(counter) made it very efficient and quick. food taste and quality was acceptable. Did not use the pay for fee restaurants. Always a table and seat available in the buffet. BARS: There were a sufficient amount of them, but drinks and service varied greatly between them. We found that at least once, everyday that our drink of choice was not available for various reasons, this was clearly unacceptable as our requests were common drinks. Service was on the slow side, possibly because of the drink package? It did appear that the bar staff purposely slowed things down for the people who had the beverage package. There were quite a few who received the 123 Promo. I guess you can’t win - you get a deal on one end (Promo) and suffer on the other (service) but we did manage to have a good time. SHOPPING/STORES: Not much of them and not much in them. This is fine as you can do your shopping in port. They do price match. Standards were all there - liquor/ tobacco, souvenirs, t-shirts/hats, men’s/ladies clothing, jewelry, perfumes/handbags. LAWN CLUB: Nice green grass on top deck to play bocce and other games. Looks good but not used much. Signs and rail to indicate “Keep Off Grass”. POOLS: Plenty of chairs/loungers available and you should be able to find one, however the chair hogs were present as they always are, leaving you perhaps not the preferred location. Pools were 2 in total ( 1 deep 6’ and 1 shallow 4’) and of course the solarium (closed roof) with nice loungers (upgrade from the standard pool ones). Solarium is a nice quiet place to relax, perhaps read your favourite book or as many,many were on their i-pads or tablets. i-LEARN: What a great idea to offer for free, 1/2 hr sessions every day on how to learn more of the use of your i-pad/i-phone its apps and system. Good info and presentation. The host was very knowledgeable and entertaining. A big hit on this cruise. This is an area that should continue and hope Celebrity will continue offering these learning sessions on all their cruises especially those with an i-Lounge (Apple products). GENERAL: There were many areas and activities that we did not participate, therefore we have no comment. We were however surprised on the interior decor of this ship. We were less than impressed. We were excited prior to getting on the ship thinking we will at least see some lovely and beautiful decor but to our surprise it did not materialize. The Eclipse being Celebrity’s newest class of ships sort of gave us this impression. Celebrity does do a great job at trying to please all guests and I think they are in the midst of finding their sweet spot, however there may be some time to past before they reach their goal. An example of trying to reach out but certainly not working was techno music at loud levels blaring through the PA systems throughout the bars and public areas. Many a time we had to ask to lower the volume. Most of the evening; 10PM and on, activities and entertainment (shows) etc were attended by only a handful of people. At the beginning of these shows (entertainment) you had a crowd and 15 -20 min later they quickly dispersed. Maybe demographics or maybe need better and higher quality performances. SUMMARY: I must stress that no cruise is perfect and the areas I have expressed as falling short is not to implicate an unsuccessful cruise. We had a really good relaxing time. The opinions expressed should be just that, a message to all who cared to read my review that there will always be room to improve and you can still enjoy yourself being pampered and cared for while you spend the time of your life on a vacation that surpasses all other types. We enjoy cruising and will continue to enjoy cruising, we will be booking 2 cruises on Royal Caribbean’s Independence of the Seas and the Allure of the Seas that follow each other in 2016. Read Less
Sail Date February 2014
My wife and I chose to cruise with Celebrity on our 1st time cruise after doing as much research as we could (and working with our travel agent). At the end, we narrowed it down to Princess and Celebrity and opted to go with Celebrity as ... Read More
My wife and I chose to cruise with Celebrity on our 1st time cruise after doing as much research as we could (and working with our travel agent). At the end, we narrowed it down to Princess and Celebrity and opted to go with Celebrity as we liked the itinerary better. We were a little adventurous for 1st time cruisers as we picked a 14 day cruise as our inaugural voyage but we were glad that we did. Overall we had a wonderful time and met some wonderful people. We met a couple from Ontario, Canada (we are from Alberta, Canada) while waiting in the lounge prior to embarkation. They are avid cruisers and had cruised on the Equinox (sister ship to the Eclipse) so they knew where everything was and offered to show us around once we boarded. This chance encounter had a huge positive influence on our cruise as we ended up spending a lot of time together. The remarkable thing about that is that my wife and I are in our late 30's and they were in their late 50's and early 60's. I will start with the cons as there was only a few and not really big deals. Cons Internet- so slowwwwwwwwww and expensive. I don't mind paying a little more for something but I expect to get my money's worth. I was going to complain and ask for my money back but I didn't as I was pre-warned. My recommendation is that you wait to you are at port and for 3-5 dollars you can get Wi-Fi at the majority of the islands. I own a business and while it is nice to be away it is also nice to stay connected. Room service- tried it a few times for breakfast as we wanted to enjoy it from our balcony. Both times the orders were messed up and quality of food was low so we just stopped doing it. We ordered room service one night as well as I was not feeling well and while the food and service were good, there was an additional room service charge. Door shutting- now this is a pet peeve so maybe I am little sensitive to it but I really get annoyed with people at hotels (or in this case a ship) that can't close their door without it banging loudly. And while I blame the people for the most part, I also think that a better door system could be put into place. Pros Embarkation- was delayed by a few hours due to extra sanitizing but once it commenced was very smooth. Staterooms were not available for a few hours after but we used that time to look around, have a nice lunch and enjoy the poolside bar. Décor/atmosphere- very clean ship and tastefully decorated. The majority of staff were friendly and helpful and while we did run into a few that maybe weren't having their best day (it happens) it really didn't diminish our enjoyment. Food- overall was very good. We ate the majority of our breakfasts at the buffet and we could always find what we wanted. The majority of our meals we ate in the main dining room and were very happy with both the quality of both the service and the food. I am not usually adventurous when it comes to food but I found myself trying different things every night. Our waiter (Prahlad) and his assistant (Raimon) took very good care of us and always ensured that we left full and happy. I have a bit of a sweet tooth and they picked up on this very quickly as they always brought me an extra dessert. The group of 4 next to us (who were from Quebec) enjoyed this nightly joke with us. I can't remember the exact name of the grill (I think it is on deck 13 or 14) but you could get a grilled hot dog or hamburger which were very tasty. We did not try an specialty restaurants as we saw no reason to not eat in the dining room. Stateroom- very clean (with the exception of the balcony) and had enough space to be comfortable. Bathroom made very good use of space. Our room steward (Carlos) took very good care of us. We were in stateroom 1136 on the 10th deck (Concierge class 3). Disembarkation- very easy and straight forward. Our flight was for 11:50 that morning and we made it in plenty of time. Drink Package- we booked at the right time and we got to big a perk out of their 123GO promotion. We chose the drink package and then upgraded to the premier drink package. Money well spent. I enjoy a nice glass of wine but am not a wine expert by any means. Our sommelier (Augustino) noticed that I had the premier package and so he began to recommend higher quality wines. That alone was worth the price of the upgrade. We are not big drinkers but it was nice to be able to try some different things without worrying about the bill at the end. Pro/Con Entertainment- Katy Parry was very good and our favourite of the entertainers. Other notables were the comedians, the illusionist and the juggler (sorry I can't remember their names). One big disappointment was Perry Grant as there was this big hype about him at the beginning of the cruise so we decided to check out his show. He has a following (groupies if you will) of fans that follow him ship to ship with the average age of about 75. We didn't find his singing or on-stage performance to be that good and that the majority of people we spoke with were not impressed either. I give the man credit for being out there and putting in the effort but it may be time for him to move on. Excursions- the Celebrity excursions were a little pricey but at least the ship would wait for you if you were late returning. We did the Atlantis submarine at Barbados which was good but expensive. Horseback riding on the beach on Aruba was ok but it was more like a slow trot on a rocky trail on old, tired horses and very little time on the beach (we still enjoyed it but if you think you are going to be gallpoing along a nice sandy beach you will be disappointed). Our favourite excursion (not a Celebrity approved one) was on St. Marteen as we took a taxi to the beach next to the airport. Aircraft of all sizes fly in low as they come in on their approach as the runway is separated from the beach by a narrow road. The big excitement if you are there on the right day (we were lucky) is that a KLM 747 lands and when it is over the beach you can almost touch it. Google KLM at St. Marten and you will see some awesome videos. Overall, we were very happy with this cruise and while on board we booked a cruise for next year (got the drink package again). Maybe in the future we may get more fussy and complain about all of the little things that we didn't like but I sure hope not. When you work as much as we do, having someone cook the meals and clean your rooms for two weeks is an absolute pleasure. And Celebrity does it very well. :) Read Less
Sail Date February 2014
My wife & I really enjoyed our first cruising experience. The organisation, food, entertainment, ambience & service was all top class. We met interesting people and joined in many lectures/activities. The cruise Director Sue ... Read More
My wife & I really enjoyed our first cruising experience. The organisation, food, entertainment, ambience & service was all top class. We met interesting people and joined in many lectures/activities. The cruise Director Sue Denning was brilliant - seemingly everywhere ensuring all worked as scheduled! We chose right to have booked a balcony Stateroom which had good use as we were blessed with sunny weather apart from a day in Florence when we got soaked! The only minor niggle was a need to rush the ending of our 8.30pm meal sitting to get to the 10.30pm show...it would be better if start time was 10.45pm for the nightly 45min shows. The shows were of good standard & variety with 3 formal shows plus individual artists. We particularly liked ‘showman’ pianist Perry Grant & attended his shows most evenings before dinner. He has many loyal fans who follow him on cruises over the years.The El Bacio coffee shop was one of our favourite haunts during the day...with tempting cakes always on offer! This venue could do with being enlarged to cope with demand. We were on a fixed table of 8 for dining and had a nice mix of guests. Many of the Brits (70% compared to North Americans 30%) chose to wipe out gratuities and use envelopes on the final day. We felt this was unfair on many other staff around the ship who were truly superb…so we allowed the automatic $12 pp pd to stand. Although you can follow the progress of your onboard account on the TV…the accounting is confusing with a mirror of each person…and even the final printed listing doesn’t provide a full break down of exact drinks etc purchased. Overall the cruise exceeded expectations. We have already booked a Carribean cruise in Jan 2015 on the same ship! Read Less
Sail Date October 2013
My wife & I really enjoyed our first cruising experience. The organisation, food, entertainment, ambience & service was all top class. We met interesting people and joined in many lectures/activities. The cruise Director Sue ... Read More
My wife & I really enjoyed our first cruising experience. The organisation, food, entertainment, ambience & service was all top class. We met interesting people and joined in many lectures/activities. The cruise Director Sue Denning was brilliant - seemingly everywhere ensuring all worked as scheduled! We chose right to have booked a balcony Stateroom which had good use as we were blessed with sunny weather apart from a day in Florence when we got soaked! The only minor niggle was a need to rush the ending of our 8.30pm meal sitting to get to the 10.30pm show...it would be better if start time was 10.45pm for the nightly 45min shows. The shows were of good standard & variety with 3 formal shows plus individual artists. We particularly liked ‘showman’ pianist Perry Grant & attended his shows most evenings before dinner. He has many loyal fans who follow him on cruises over the years.The El Bacio coffee shop was one of our favourite haunts during the day...with tempting cakes always on offer! This venue could do with being enlarged to cope with demand. We were on a fixed table of 8 for dining and had a nice mix of guests. Many of the Brits (70% compared to North Americans 30%) chose to wipe out gratuities and use envelopes on the final day. We felt this was unfair on many other staff around the ship who were truly superb…so we allowed the automatic $12 pp pd to stand. Although you can follow the progress of your onboard account on the TV…the accounting is confusing with a mirror of each person…and even the final printed listing doesn’t provide a full break down of exact drinks etc purchased. Overall the cruise exceeded expectations. We have already booked a Carribean cruise in Jan 2015 on the same ship! Read Less
Sail Date October 2013
As first time cruisers we were totally open minded about what to expect from this cruise, it was the best holiday we've ever had. Embarkation was an easy process, the pre-booked quay side disabled parking was yards from the ship and ... Read More
As first time cruisers we were totally open minded about what to expect from this cruise, it was the best holiday we've ever had. Embarkation was an easy process, the pre-booked quay side disabled parking was yards from the ship and the luggage drop off efficient and easy. There were many personnel on hand to smooth things out, as I was in my wheelchair we didn't have to join the line, so I dont know how it felt for the rest of the passengers, but we didn't hear any complaints. As we had followed all the 'what to do' info in our Celebrity documents there were no check in problems, and we got on board to be greeted by smiling crew and complimentary drinks, champagne flute in hand we became cruise passengers! The staterooms were not yet ready so we mingled with our fellow passengers and took our first look around Eclipse, it was clean, opulent and very glamourous, marble floors, thick carpet and mirrors and lights everywhere. Finding our way up to the Oceanview Cafe we enjoyed our first meal on the ship. Oceanview is the cafeteria for casual dinning and its open 24/7 for tea (at least 8-10 types, including fruit, herbal and traditional black blends), coffee, regular and decaff, and cold juices, water and ice from self service stations, from 7.30 am till past midnight food is available in a bewildering array from the various service stations all served by smiling, helpful staff. I could go into great detail about every meal, but I cant type for that long! Suffice to say its all good and I loved the puddings and afternoon tea 3.30pm to 4.30 pm, the scones are fantastic my only nit pick? Its difficult to find a cold plate to put your whipped cream on when you get a cream tea. Staff constantly bring out ultra clean plates from the dishwashers which run at very high temperatures for hygiene reasons, the many types of food available seemed to more than satisfy every palate and national favorites were available for all passengers. The Oceanview is just that a great viewing place, panoramic floor to ceiling windows on all sides and access to a large out door deck at the back, comfy seating and tables of many types are on every side with dividing walls and partitions to break the space up, it does get hard to find a seat at the peak serving times, but we always managed it as long as we were not fussy about exactly were to sit, the prime window seats usually went first! There are 3,000 passengers but it was hard to remember that as there were always so many options available for eating. Our cabin was easy to find, there are plans of the ship and helpful signs by all lifts and in corridors, it was exactly like the pictures in the brochure and on line, an Ocean view stateroom with a large window, dressing table/desk with tea and coffee making kit and kettle, a very useful hairdryer was in one drawer. Only 4 sockets in a row, though so I was very glad I had taken note of cruise critic members and taken an extension lead with a multi socket panel for all our chargers, the sockets were US and European so we also needed our UK to other adapter, the extension panel lived on our windowsill which made a great shelf for charging phones, camera and I-pad. The sofa was long enough for 3 with cushions and the coffee table large but not too big for the space. With a very capacious wardrobe, drawers and over bed cupboards I had no trouble stowing all our clothes and bits and bobs, in fact we didn't even use most of the many shelves and cupboards in the bathroom as I preferred to sit while putting on my make-up. The shower cubicle was large and the whole cabin was very, very clean all the time. Our attendants Jenny and Paratabansingh were incredibly sweet, helpful and hardworking. Requests for more hangers and extra pillow were smilingly fulfilled within minutes and we lacked for nothing. I took one of those hanging mini clothes dryers, and it hung on the shower enclosure or from the curtain rail and was great for drying bits and pieces, I washed out undies and so on every night and had no problems with drying them, we didn't need to use the ships laundry or ironing services as we took lots of outfits, all emerged from packing wrinkle free, once an outfit was finished with I used our suitcases stowed under the comfy large bed as a laundry basket. We sleep in a Superkingsize bed at home and didn't feel cramped by the smaller Queen-size, also I have fibromyalgia which makes sleeping difficult unless I can be properly supported and I slept really well. We were within yards of the Passport Bar and main foyer were lots went on all the time with a band every night but our cabin was a haven of peace, no noise ever intruded on our sleep. In fact apart from the occasional knock or opening of next doors cabin door which we noticed when we were awake, the loudest noise in our cabin was the air conditioning which hummed very quietly, we kept it on all the time in the Med and our cabin was deliciously cool and comfortable. The stateroom flat panel TV media centre was bigger than our TV at home and easy to use. We liked the navigation channel and the news services. Although breakfast was available in the Oceanview, as room-service, or in the Aqua-spa cafe I preferred to have it in the Moonlight Sonata, the main dining room, were the service was wonderful, just ambling across the foyer to find a smiling group of waiters who would greet me joyfully and show me to a spotless white table was such a pleasure compared with getting breakfast for myself. A large glass of iced water would be pored for me, a smiling waiter would offer me the menu, another would proffer orange juice, then another would ask Tea or Coffee Madam? Followed by the lovely smiling girls with the mouthwatering trays of Danish, Croissants , etc. Not good for the waistline but all utterly delicious and freshly baked on board during the night. You could have almost anything you could possibly ask for in the way of breakfast foods all smilingly served and refills of coffee or tea, the waiting staff were very attentive but never annoyingly so. Vladimir,r the maitre'D was always around, smiling, helpful and willing to do any little thing that was necessary. Lunch in the Moonlight was also always a treat and the evening dinner was superb, as a Vegetarian I can honestly say I've never had such great food, a special menu was offered to me nearly every night and it was nice to see a list of dishes that were all available to me rather than the usual menu were most of the dishes were not! My omnivorous husband also loved the food, always lots of options plus sides and stunningly well presented on the plates. We selected the Select Dinning, option and strolled up at a different time nearly every night, we were more than happy to share a table most nights but on a couple of occasions we asked for just a couples table and we never had to wait more than a couple of minutes. Service and food were always excellent and when anything different was asked for it was always supplied with smiles. I really miss all that wonderful attention! Being made to feel so welcome and important by all the crew and staff helped to make our cruise a really special holiday. We were offered hand cleaning gel before entering all food areas and in other places so it soon became second nature to do it, we were in good health for the whole cruise. The help yourself Whippy ice-cream by the pools and the multiple flavours of sorbet and ice-cream available in the Oceanview were delicious, also the Mast Grill serving burgers hot dogs and fries were very nice options for those hot sunny sea days. Apart from the stunningly tasty food there were many, many activities available on sea days and in ports of call, I dont think it would be possible to take part in all of them if you went on 10 cruises, every taste was catered for, Hi-de-Hi style organised antics, cerebral lectures, fitness, entertainment of many different types and multiple places to sit and relax or be educated, amused and fascinated, swimming, sunbathing,reading,dancing or people watching not to mention enjoying watching the world go by as we steamed steadily across the waves it was all possible in the greatest possible comfort and luxury and apart from Bistro on Five always being full, I never failed to find a seat or lounger. Among our personal highlights were the Theatre Shows, always a different one on each night with two performances, the Chinese magician and acrobat was the best out of an amazingly good bunch that we saw. We also loved the musicals tribute, the comedian and Lindsey the singer but they were all very good and the waiting staff were good too, one lady became 'our' waitress and that made us feel special. There were also intimate venues for other performers, and special themed parties. We had a really great time at all the entertainments and activities we went to. The bars are numerous and cater to different tastes, the staff were always polite attentive and eager to please, but the prices are on the expensive side, many passengers had either bought or been offered as part of a booking deal some form of drinks package, we weren't sure if we would actually drink enough to make it worth while, so didn't buy one, we will probably be doing so next time we cruise and yes, we definitely want to cruise again its just such a stunning experience. Arriving and departing from Ports of call was usually exciting and well worth being on deck or by a window for, especially Lisbon, going under the bridge was fun. Spotting other cruise ships and pointing out sights of interest,as well as looking for birds, fish or dolphins , is not to be missed. Some of my fellow passengers saw quite large groups of dolphins and even a whale, sadly I was not looking at the sea for those encounters though I did see one dolphin very briefly, and lots of jellyfish and sea gulls. The process of getting off and on again for shore excursions was always very well handled, lots of smiling staff to help with my wheelchair when we used it and always every time a 'have a nice time' and 'welcome back' salutation from everyone. We never had any problems, but dont try to smuggle booze on board they search or x-ray every thing and every body, but very nicely and politely. Any alcohol purchased as duty frees was returned on the last night. We did think the items in the ships stores were very pricey but there were some things it was worth buying or that were exclusive to Celebrity. I looked at the 'art' in the auctions and thought it was all hideous and tacky and the salesman at the auctions very good at persuading people to bid! Likewise we avoided gambling in the casino as a waste of time and money, but others seemed to enjoy it and it was very plush and looked like a bit of Las Vegas. The shops and cafes were all very nice to look at and everything, every were was spotlessly clean and in great Repair, we saw one banquette seat in the Oceanview that was worn and that was it for faults, it was repaired the next time I looked for it. There were staff in all areas at all times quietly going about their duties, smiling and happy to help a passenger or stop for a chat or to pose with or take a picture for guests. We never felt crowded or intruded upon though, just cherished and looked after. We did our own thing in the ports as the ships excursions were not suitable for my mobility needs and we thought they were expensive and crammed in more than my husband wanted to deal with on a relaxing holiday. People we spoke to who did use them all said they found them very good and well organised. The cold drinks and towels offered to returning passengers dockside were very welcome and on the only wet day were replaced by hot chocolate and dry towels on board the ship, again very welcome and all part of the wonderful service. The ships own photographers were always around for portraits and we bought the ones we posed for on the first formal night as we were very pleased with how we looked in that one, we posed for others but didn't like them sufficiently to buy them and I felt under no pressure to do so. Dont miss visiting the Brunch buffet that will be served on one day of the cruise even if its just to look at it! the ice sculptures and cakes, food items etc available for that make it a true gala occasion. The process of getting of the ship was well organised as long as you read the instructions, we did and found it painless, and on that last day as we waited in the Bistro waiting for our number to be called I finally had a seat in the cafe area and indulged in a cappuccino. We were using my wheelchair for disembarkation and a member of the ships crew pushed me as far as the baggage area were a porter was summoned and took charge of our bags, wheeling them all the way back to our car. We loved every minute of our cruise and cant wait to go again, all our fellow passengers we spoke to were friendly and the staff wonderful. Read Less
Sail Date September 2013
Our first cruise.  Our European friends told us cruise in Norway as super expensive to drive or train. I looked at the prices and they were correct. Hamburger and fries $50 US. We picked a veranda on a lower floor. Very roomy. We wanted ... Read More
Our first cruise.  Our European friends told us cruise in Norway as super expensive to drive or train. I looked at the prices and they were correct. Hamburger and fries $50 US. We picked a veranda on a lower floor. Very roomy. We wanted one with cough near veranda so got room 8242- away from open doors ( central area echoes up music from below) Upper floors had a very large overhang making the more expensive aqua and concierge with veranda seem like in a tunnel (check out you tube). We wanted a room on the lower decks as going across North Sea. First 1 1/2 days rough sea but no queasy stomach for my husband who gets car sick. Lots of people looked a bit green. Staff said roughest they had ever seen on this route. So a lower deck room is worth it. The top decks were swaying quite a bit. Our room was surprising very spacious including the bathroom. Loved the veranda and I was out on the veranda before dawn watching the shore, sail into fjords down to port and oil platforms in the north sea. Wind blocked well. Very impressed with steward Mohamed- ice 2x a day, extra towels restocked. always seemed to be around and looking for ways to please us. We had laundry done and reasonable price for hotel laundry- very well done and quick. Picked this cruise as most days in port all day and ship had gotten good reviews. As out all day in port did not attend many "functions". The ones I did attend, I would not have except stuck on ship traveling to and from Norway. Guest lecturer on Norway ports very British dry but informative. Same information that was in the Fodor's Norway tour book. European style circus, British comic, 3 Irish tenors, magic show (very good). Best was on last day- navigators talk about yes- navigating. Very interesting and fun. I wish more movies on the in room TV- nice screen. Nice library. Very nice ship. All staff very over attentive. Looked new and very clean. Fancy shops with a Picasso etc. We were the only ship to use the dock in Gerienger- saved lots of time not to be tendered. Others didn't for $$ reasons. Our captain did use the docks as a lot of wheelchair passengers and he wanted to accommodate. People from other cruise ships not very happy about the waits to get on the tendered boats. The tours were done well and the same price as if arrange on own. Best to be in second bus load as often only 1/2 full (don't be early for tour they go the full first buses- come just on time-don't be late either) We took a rib boat tour on the Gerienger fjord- very well done and got up close to the water falls. Other town tours, Bergen downtown walk, Sunland museum of old farm houses and Viking boats. Stave church tour. All good. Hop on and hop off buses not take you the same places- I checked it out before trip and taxis $$$$. Other public transportation not convenient to the places I wanted to go. We went on our own in Stravanger -walked to Petroleum Museum in Stavanger and around the old city- very nice. Cannery tour a hoot too. Ship out from Southampton and mostly Brit passengers- so food very British but good. Indian curries, fish and chips, steaks Brit deserts of spotted dick and sticky toffee cake etc. Always lots of salad makings. Really good pork , to order fish fillets. Never ate in the main dining room- my husband's preference. Mostly Brits on ship - from " wealthy - this is our 110th cruise" to people who had saved up for years to go on their first cruise. All very friendly and nice with Brit sense of humour. As cruise after school started not many kids and then babies or toddlers only. Getting on and off a dream. Very very well organized and even though almost 3,000 people- never seemed crowded. On boarding day and last day at sea, buffet area with lots of people but lots of food, no real lines and lots of free tables. All in all a very good experience. If I ever cruised again I would look for a Celebrity cruise.   Read Less
Sail Date August 2013
This was my first cruise, my partner however has now been on 6, this however was his first time with Celebrity. I will keep it as brief as i can, i have done a blog and will post that on here, well a link to it later when its finished. ... Read More
This was my first cruise, my partner however has now been on 6, this however was his first time with Celebrity. I will keep it as brief as i can, i have done a blog and will post that on here, well a link to it later when its finished. From start to finish Celebrity are simply fantastic, the embarkation was quick and before we knew it we were on board! We thought this would be a bit chilly being the Baltic's, but no, it was hot every day but one out of 14, how lucky were we !! Must mention Aajo the pool butler - he is superb - singing good morning to everyone all day long, he even made the miserable ones smile ! The staff couldn't do enough for you , special mention to Pedro our room attendant and Gabi in Bistro on 5, and Alejhandro i think in Cafe al Bacio, but all staff were always friendly, always smiling, no matter how tired they must have been. The ship was spotlessly clean throughout, staff seemed to be very much on top of making sure everyone used the hand gel, this worked, to my knowledge there was no sickness ! We were Concierge class and would highly recommend it, it was well worth it for the pillow menu, the luxury bath robes and shower head , we also got our own room with refreshments for disembarkation and our own customer relations desk. Included was daily canapes and they weren't anything to write home about, we did in fact stop them !! We spoke to one guest who said he hadn't bothered with Concierge class this year as he didn't think it was worth the extra, he then proceeded to moan about all the things he didnt have that he would have with Concierge !! Entertainment - was quite good , with one exception Mick Miller - he was awful, we were so embarrassed as we were from Blackpool same as him, people walked out, he literally bombed on stage, hardly anyone laughed then he insulted the ones that didn't like him telling them to go to Pontins next time, something i haven't seen a comedian do for years, we felt sorry for him but he really needs new material. Ventriloquist and the juggler were brilliant, our faces hurt with laughing .Cruise director Sue was lovely, we didn't speak to her much but she was always around and lovely . Food - Murano - quite pretentious and the staff don't leave you alone once you sit down, i hate that , at one point the staff were queueing, we wanted to shout oh for goodness sake go away Tuscan Grill - ok not worth the extra money Qsine - fantastic fun and lovely food - would recommend this to anyone, you order off I-pads and this is only really good with say 6 people which we had - a brilliant night had by all . Ocean View - ok this did get crowded and quite hectic but we always got a table , i think too many food stations, it can be very confusing and busy, but the food was good and contrary to other reviews it was always hot. Mast grill - mainly burgers and hotdogs but lovely and yet again great service Bistro on 5 - lovely we really enjoyed the crepes in here , top service as well ! We didn't mind the $5 surcharge for this at all, eat as much as you like for that too. Moonlight Sonata - fabulous, only one off night with the Veal, which was tough, but service excellent - our sommelier Sunimal was fantastic -if we sat in a different section he would come to find us - superb service! Cabin - we had a balcony cabin 1104 - superb - it was on deck 10, mid ship and was that good we have booked the same room for next year on the sister ship Equinox. We were a little concerned after reading reviews before we went, but were pleasantly surprised, rooms were spacious, clean, lots of storage, your cases fit comfortably under the bed, bathroom fabulous with more storage, and we heard no noise. Bars - without a doubt the Martini bar is the most popular and most fun, this did tend to get rather crowded at peak times, perhaps more seating required, but it was a fun bar, this is the one where the bar is made of ice, we even made a snowman one night !! The Ensemble bar was ok but very very dark, though a good singer/guitarist seemed to be on here most nights. Mast Bar - this was also good but mainly used in the daytime by us - Sean the barman never forgot my mudslides - yet again excellent service ! Pools etc - think Celebrity need to police this a bit more as there weren't a lot of children on board yet they took over the Jacuzzi and 2 pools, including the one they weren't allowed in, we used the jacuzzi once then gave up! Ports - these were simply fabulous and i will detail them on my blog to be posted later - if you are thinking about doing this trip just book it !!Personal favourites - St Petersburg - wow its a must see - Brugge - loved it - Tallin - nice little town - Sailing into Stockholm - fabulous to sit on the balcony watching that so pretty - Warnemunde - lovely little fishing port, didn't do Berlin due to 6 hrs in total on a coach - no thanks, but took a train to Rostock which was quite pleasant. Smoking areas - ok...... we accept we have to be pigeon holed these days - but on a few occasions non smokers took our chairs to sunbathe, leaving smokers to stand, thats not on, we only have 3 areas now where we can smoke and some of the smoking passengers couldn't walk properly yet had to stand - we did complain but nothing was done by the staff . Drill - this was actually really bad - we couldn't hear properly, mainly because they didn't quieten the crowd listening, they then showed us a video we couldn't see or hear, then he told us the wrong lifeboats numbers, people did moan out loud at this point, but nothing was repeated or re played we just hoped not to need them ! On the whole however we would highly recommend Celebrity, nothing is ever totally perfect but they got pretty close in our book, that good we booked another! Read Less
Sail Date August 2013
After lots of research of which cruise critics reviews featured heavily,we decided to book the 14 night cruise on Celebrity Eclipse to St Petersburg. Embarkation was smooth, pleasurable and not the cattle class treatment of lots of ... Read More
After lots of research of which cruise critics reviews featured heavily,we decided to book the 14 night cruise on Celebrity Eclipse to St Petersburg. Embarkation was smooth, pleasurable and not the cattle class treatment of lots of airlines these days. Within 10 minuets of our boarding number being called we were drinking champagne and aboard our home for the next 14 days. The State Room Aqua class with balcony - lovely room, bathroom, lots of hangers in the wardrobe. Fresh flowers, fruit, bottle of champagne and a lovely room attendant called Frances who couldn't do enough to look after us Restaurants Ocean View - excellent choice of food, all tastes catered for, a lovely place to eat when you wanted to chill out Moonlight Sonata - beautiful food, attentive staff . Ate here 3 times no issues with anything Merano - wonderful food, very special, amazing flambe' lobster done at the side of or table We loved it so much here we came again in week 2 Tuscan Grill - beautiful Italian styled restaurant , lovely food Quisine - quirky, wonderful food just loved it here too Blu - being Aqua class this was a wonderful place to eat and Bogdan and his team really made us very welcome My only niggle here is that I feel Merano should have a dress code whether or not it is a formal night and when it is a formal night diners not attired appropriately should not be allowed in any other dining areas than Ocean View. Entertainment All we saw from shows in the theatre to music around the ship were of a very very high quality. Bars The Martini Bar was entertaining with the bar tenders doing great tricks. Never any issues getting served Wine Cellar Excellent place to try new wines with extremely knowledgeable staff who were very happy to guide you Molecular Bar Wow wow wow is all I can say to this fusion of flavours cocktail bar. We were lucky enough to meet Junior Merino who is the man behind this amazing concept as he was on board for 3 days and a lovely man he was too. Staffed by Barbara and Jelena they made it a pleasure to have a drink there Michael's Bar Great atmosphere, great staff Staff Every member of staff who encountered us day or night could not have been more lovely. Everyone from the cleaning team to the Officers said good morning/evening. When you went off the boat you were greeted back on by staff with cold towels and cold drinks saying welcome back. If you asked a member of staff anything it was not too much trouble Our stateroom gentleman Frances was just a joy, I never saw him without a smile What we paid extra for We got the Premium Drinks package - worth every penny if you like cocktails, spirits and wine. It just made it simple and easy Dining package - we got the 3 package - worth every penny Tips up front - unlike some previous reviews we absolutely did not find staff any different with the service we received because we had paid up front Excursions - worth every penny - all the hassle taken away. We met and spoke to a lot of people including a lady that had done over 100 cruises and they said we had chosen well for our first cruise and the celebrity bar was a high one. I agree, the cleanliness was without question, the boat was immaculate, it never felt crowded even days at sea. We will DEFINATELY cruise with celebrity again it was an absolute pleasure One of my philosophies in life is you reap what you sow and if the aura you give off is a pleasant one you will get that back ten fold from the people you meet along the way. However if you are out to pick holes and criticise nothing will be good enough for you no matter what.   Read Less
Sail Date July 2013
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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