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14 Celebrity Eclipse Cruise Reviews for Cruises for the Disabled Cruises to Baltic Sea

We had not cruised since my husband became ill a few years ago. Now he must dialyze, so travel is difficult. We found this cruise offered through Dialysis at Sea, and as we had not done a Baltic cruise, we thought we would give it a try. ... Read More
We had not cruised since my husband became ill a few years ago. Now he must dialyze, so travel is difficult. We found this cruise offered through Dialysis at Sea, and as we had not done a Baltic cruise, we thought we would give it a try. The crew were very friendly and attentive. Likely the tone of the ship having been set by the very friendly, and very present, Captain Leo, who attended our Cruise Critic meet and greet, the first captain we have ever seen to do so! The ship is clean, the public bathrooms are routinely attended to, and when entering the dining room or Lido buffet usually a staffer quirts hand sanitizer into your hands. Since my husband is vulnerable to infection we appreciated this touch. Unfortunately on the last formal ( smart chic or whatever they call it now) night we were already seated at a table of 8, when a woman who was very ill was seated beside me. She sniffled, coughed, and blew her nose loudly beside me and tried to talk to me, leaning toward me because she was hoarse. She was flushed and running a fever, admitted she couldn't eat, and said she only came to dinner to accompany her husband! Although we all at the table by this time had suggested that she should go and rest in her cabin, she did not leave. 48 hours later, and just before the end of the cruise ( right on cue) I became ill. One week on I am struggling with a sore throat, coughing, and feeling terrible. All this and trying not to give it to my husband. So.... There is one thing more I would encourage the dining room staff to do - there should be big signs outside the dining room and buffet saying, "If you feel ill, please do not enter the dining room. We would be happy to bring your meal to you in your cabin". Which brings up the issue of room service. The room service menu is very limited. To get food that would make a meal one has to pay surcharges on each item. And there is no room service the last morning of the cruise! The buffet and dining room were posted to open at 6:30, but we had to get off at 7 to take our transfer van to the airport. I should mention that our transfer and the air flight was arranged though Choice Air by Celebrity, so this was not something we had arranged ourselves. Fortunately we decided to check the Deck 14 buffet at 6 am, hoping some food had started to be put out, and were able to grab some bread, scrambled eggs and sausage as it was arriving on the steam tables. The food in the main dining room was good, so we did not feel the need to use any of the specialty dining. Also my husband often was not feeling like eating after his dialysis, so only wanted small amounts of food in any case. We rarely used the buffet on Deck 14, but when we did there was a very excellent selection. I did try the Indian food up there, and it was very good. Dialysis at Sea is expensive, but it was the only way we could cruise. We had to cut short some port days, or not go ashore on others, because my husband had to dialyze. If other dialysis patients are reading this, please know that the days and times to dialyze are set by the management company in Florida. You will find that there is no consideration if it is a port day or a sea day. You are assigned times and a dates, and they are not changeable, you have no choice in the matter. However despite the limitations, we had a successful cruise. Read Less
Sail Date August 2017
Positives: STATEROOM: clean and well furnished. Outstanding cabin attendant and service. Great ocean view and nice veranda. A real pleasure of accommodation. Super clean inviting bath room with fluffy fresh towels. FOOD (Sea ... Read More
Positives: STATEROOM: clean and well furnished. Outstanding cabin attendant and service. Great ocean view and nice veranda. A real pleasure of accommodation. Super clean inviting bath room with fluffy fresh towels. FOOD (Sea View venue only): Great variety, well prepared and tasty. Copious in amounts. Considering the scale of meals (4,000 per sitting times 3) the food and quality is impressive. Excellent Food & Beverage department. SHIP: Beautiful and large with scores of amenities. Very comfortable and clean. ITINERARY: Choose this cruise because of Saint Petersburg port-of-call. One less night in St. Pete and one night in Amsterdam would be better. ENTERTAINMENT: Good variety, excellent lectures, puzzling and inconsistent Vegas-style production numbers. Bits did not meld with plots but there was a lot of stage props and energy. The guest ventriloquist was outstanding and totally entertaining. SPA: Services varied and excellent. SPORTS: Beautiful pools, hot tubs, jogging track. There is something for everyone. Even the kids. Negatives: SPECIALITY RESTAURANTS: Disappointing with beautifully presented but bland food. Stuffy and pretentious service. Insincere greetings and staff-to-guest conversations. Status conscious surroundings without substance. Service pushy and rushed. STAFF GREETINGS: "Good morning, how are you?" greetings totally insincere, programmed, repetitious, intrusive, boring and annoying. Most crew would not understand you if you answered and would be well past you if you did and not hear you anyway. Greetings very mechanized. SPA: Services extortionately priced. $100 for a shave is hysterical. PRODUCT SHOPS: To many over rated and over priced. Shop clerks pushy and persistent in pressuring you to buy, buy, buy. We purchased nothing on principle alone. DINING ROOM PROCEDURE: More than once we had a half eaten service plate snatched out from under our forks by staff overeager to clear tables. Repetitious staff question “Are you finished?” annoying. CRUISE DIRECTOR: Overbearing and with an ego larger than the ship. If we heard “HI! I am Daniel, your cruise director” once we would hear it a dozen times a day for 14 days. He must have thought that we were morons and could not remember his name more than 30 minutes at a time. But he did have lots of energy (all over the place). His “HI” announcement became a joke. SHORE EXCURSIONS: Extremely poor value for cost. They were very expensive considering the product delivered which was indifferent tour guides, rushing through attractions, oppressive crowding and speeding through the cities’ streets. Three minutes here, three minutes there, muffled narration and abbreviated time allowances. Passengers become cash cows being herded through historic sites. One rushed and nearly incoherent excursion churned over $2,000 in revenues for one bus used for a 3.5 hour speed trial. And there was a second one the same day! Talk about organized grand larceny! The cruise line should be ashamed of itself for such fleecing of passengers. $4,000 dollars for being insulted! The excursions are a bona fide racket. TIPPING: The cruise line exercises enormous and persistent pressure on passenger tipping. This aggressiveness is irritating and we refused to cooperate with their draconian methods by tipping individuals directly. The line is so arrogant as to directly assess a daily tip automatically on your on-board bill and you have to go out of your way to force them to reverse the charges. The cruise lines should pay their service crews a living wage so as to not gouge passengers. With this line tipping is coerced rather than merited. Read Less
Sail Date July 2016
We chose this cruise particularly because of the ports of call. Embarkation and disembarkation were very quick with no waiting. Everything about our cruise was amazing. Our balcony cabin was very spacious and had plenty of storage ... Read More
We chose this cruise particularly because of the ports of call. Embarkation and disembarkation were very quick with no waiting. Everything about our cruise was amazing. Our balcony cabin was very spacious and had plenty of storage space. The bathroom included a shower cubicle and was a good size with plenty of storage. The food on the ship was always of very high quality, the speciality restaurants are well worth the extra we had to pay. The theatre shows were very good, as were most of the other entertainment, particular the Russian folk group, the German oompah band and the Beatles tribute band. I like to be very active on holiday and there was plenty to do, I joined the choir, attended Zumba and dance classes, as well as walking miles round the promenade deck and up and down stairs, particularly to deck 14. (Had to do at least 10,000 steps and on most days far exceeded this) We loved the sky lounge for all the entertainment there, live music and trivia quizzes, and just for relaxing after a busy day in port. All the ports we visited where really well worth it with plenty to see and do. Brugge - only a short stay, so just get the bus outside the port for Eur 20 return. Stockholm - got shuttle bus from ship. Really enjoyed changing of the guard at the Royal palace, it's at 12 o'clock everyday, lasts about 45 minutes with marching band and soldiers marching - well worth a visit. Tallinn is a really beautiful medieval city. Lots of beautiful old buildings with lots of character. We were lucky as there was a medieval festival whilst we were there, with many stalls selling local crafts, and there was also a live band playing traditional music. St Petersburg - 3 day excursion with SPB travel. I would thoroughly recommend this company, everything was very well organised from our initial enquiry, to our booking including the necessary Russian visas. They were much cheaper than the excursions from the ship and in my opinion much better. We were a small group of 12 so it was easy to keep together in the places we visited which were also extremely busy. Warnemunde, Germany - no need for excursions here, it's only a short walk from the ship to the railway station. We got the train to Rostock (only EUR 4.90) which is a larger town, with many beautiful old buildings. The town hall/ market square is particularly nice with lots of restaurants and bars. try the local Flammkuchen - delicious. Warnemunde is also a lovely old town worth exploring and a beautiful beach. Copenhagen - loved this place, although much larger than I imagined. took the hop on, hop off bus from the ship which also included a boat trip on the canal. It's also not very far to walk - probably only about 20 minutes. Celebrity of course will try to sell their excursions, but these are more expensive and not necessary in any of these places. Except St Petersburg when I believe a local company is much better. Read Less
Sail Date July 2016
This was our 6th cruise on Eclipse out of Southampton and, unless they add some different itineraries, it might well be our last for a few years. This will be a big disappointment to us since Eclipse is still our favourite ship, and ... Read More
This was our 6th cruise on Eclipse out of Southampton and, unless they add some different itineraries, it might well be our last for a few years. This will be a big disappointment to us since Eclipse is still our favourite ship, and cruises from Southampton are essential for us as my wife uses a wheelchair. We had done almost the same itinerary 3 years ago, but this time Helsinki was missing and we had a rather pointless overnight in Copenhagen, arriving at 11:00am and departing 12 noon the following day. Apparently cruise passengers want to have more overnights according to head office, this seems a rather similar story to P&O changing their boarding procedure because passengers want their cabins ready when they board. Anyway we swapped a full day at Helsinki for an extra 2/3 hours in Copenhagen, or in our case 1 hour extra after breakfast; and we were miles out of town at Oceankaj pier because of the overnight, instead of being 10 minutes from the little mermaid if we had been berthed at Langelinie pier, that’s progress for you. Food and service were still outstanding, in our opinion, the ship still looks brand new, although I did feel that cleaning standards had slipped a little, and other than in the MDR we did notice finger marks on some of the drink glasses, not something we have seen before. Entertainment is somewhat personal, we only saw one of the production shows which have come in for quite a lot of criticism on some forums, and most comments on board were critical of them, the one we saw Rock city was passable but not up to previous standards. We only watched a few of the guest entertainers, the stars of St Petersburg were enjoyable, good singing but of course in Russian so few understood it, however the actions did convey some meaning, the dancing was also enjoyable. The top entertainer for us was Jon Courtney, extremely funny, a good pianist and not a bad singer, we also watched Aimee Atkinson, a capable young West End singer and Andante four male singers mainly doing pop standards and Il Divo style songs, these were all perfectly acceptable but we did hear quite a few negative comments about some that we did not see. Euro 2016 was on the room TV and in a number of venues whilst we were cruising, so that reduced our demand for other entertainment. As I commented earlier we had done this cruise 3 years ago and, as we need accessible tours which are limited as well as being 3 or 4 times more expensive than standard ones, we did not book any tours, either ship’s ones or private; so here are our thoughts on just going ashore on your own with a wheelchair. Zeebrugge – this was about our 4th or 5th stop in Zeebrugge and so far the weather has stopped us from going ashore, this time was no different it rained all day. We were intending to take the shuttle to Blankenberge and stroll along the sea front, but stayed on board instead. Warnemunde – This is a pleasant German seaside town and well worth a wander around, the last time we were here it was cool, cloudy and windy, but this time it was sunny and quite hot. The main access to the town is via the rail underpass which does not have a lift, but a short detour along the river promenade and you can cross a car park beyond the railway lines. St Petersburg – After studying the ships accessible tours and quite a number of private accessible tours, most of which included the same things we had done before, we had decided to stay on board here and hope for reasonable weather, as it turned out these 2 days were the hottest and sunniest of the holiday, and we were happy there was some intermittent cloud to cool us down. Tallin – After St. P the weather here was disappointing, low cloudy fog and quite a few heavy showers. Since our last visit the port has seen quite a bit of redevelopment and it seemed we had to go much further to exit the port area and in some parts the pavement was unmade and I had to pull my wife’s wheelchair backwards, we assume this will be improved in time. We followed the map route towards the old town, but a combination of distance and deteriorating weather made us turn back; however there is a fairly large craft market behind the cruise terminal in which we spent quite a bit of time and money as well. Stockholm – Again the pier is way out of town necessitating using the expensive shuttle, the even more expensive HoHo bus, or the exorbitant taxis. Since we had been to Stockholm before, and really only want to wander around for a couple of hours then grab a coffer or beer, we opted just to take a walk out of the dock area and get a bit of exercise. Copenhagen – As I commented above the pier at Oceankaj is quite a distance out of town, and again you need the ship’s shuttle or HoHo bus, or in this case there is a local service bus which runs to the little mermaid or the town centre from just opposite the ship. You need local currency for this or I believe you can buy tickets from a kiosk, but not sure if they accept cards or foreign currency, and I did not check the prices but I imagine this would be by far the cheapest option. We decided to walk, really to see what might be available locally, the answer is absolutely nothing, we walked in the direction of town for about 45 minutes, saw a couple of greasy spoon truckers stops but little else, not even any benches to relax on, so we came straight back and fortunately arrived just before it started raining. In summary – If you have any walking difficulties or, as in our case, need accessible transport, then this cruise itinerary will necessitate taking as many tours as finances permit; maybe smaller ships would berth in better locations, but if you need a wheelchair it will need to be fairly modern to ensure you have the best possible facilities on board, which, after all, is where you will spend most of your time. Read Less
Sail Date June 2016
I have cruised with Celebrity a few times and it has always lived up to my expectations but not this last one. The restroom in the cabin number 6317 had a drain that stank from sullage (waste water). The management did absolutely nothing ... Read More
I have cruised with Celebrity a few times and it has always lived up to my expectations but not this last one. The restroom in the cabin number 6317 had a drain that stank from sullage (waste water). The management did absolutely nothing to repair the fault but try to mask it with fragrances poured down the drain many times a day and the placing of an air freshener in the room. Sullage contains bacteria and instead of isolating the room they played Russian Roulette so to speak with our health and that of the rest of the ship, should an infection have broken out. We were offered nothing as a recompense not even an apology. The attitude of the other management was no better. There was a concerted drive to make the passengers use the expensive speciality restaurants ($50 US each) to the detriment of all other dining especially the buffet where the choice on the evening menu has shrunk to a ‘what can we get away with’ level. There were complaints galore from loads of passengers especially about the excursions. One passenger in a wheelchair was taken on an excursion to a castle where there were no lifts and on another occasion he was supposed to have booked a three-hour sightseeing tour and ended up being ferried to an observation tower, dumped for half an hour and ferried back to the ship an hour early. Another lady booked a culinary special where she would be taken to a fish factory and an accompanying chef would prepare a meal using the different fish caught. When they arrived at the factory it was closed for it was a bank holiday. The chef provided a huge block of frozen cod and cooked it for them but the lady said he had not cooked it properly. After complaining her excursion money was refunded but she was very disappointed. You cruise with Celebrity at your own peril. Read Less
Sail Date May 2016
I have been on many cruises. But celebrity are just after your money. The minute you get on board, you are pestered for the first 3 days about upgrading. Every were you go restaurant bar lift. Its so annoying. but that's not all. ... Read More
I have been on many cruises. But celebrity are just after your money. The minute you get on board, you are pestered for the first 3 days about upgrading. Every were you go restaurant bar lift. Its so annoying. but that's not all. Everything is so over priced on board. I do understand you will pay more, but greed is not the word. 1 can of coke $4 water $5 and its the same brand you get 6 for in the pound shop. Bingo $40 a game. I asked about this and was told they have got to make some money. I said but its just a bit of fun when at sea. Wine $18 a glass. A Massage full Massage, get this $160 any hotel i have been its about $40 If you do complain, they start to harass you, They don't like you to complain. The couple we had dinner with every night. daughter become ill back home, So they needed to get a flight home. Celebrity gave them no help at all. Not even a taxi to the airport. So i helped them my self. One lady was cross with another passenger, for standing in her view. She was spoken to like a child. She was also told she would not be welcome on there ships again. How mad is that. I thing the management act like they are gods. The security guys think they are police men. So my advise keep away. Many offer a very good service like P&O. So we will never use Celebrity again. Take my advise don't do it. WiFi was just crazy it was about $30 a day. So even the crew, wait until you land. One day in st peters burg, a viking ship came in. It had free WiFi, so every one was on deck login in to that ship. How bad is. that. Read Less
Sail Date July 2015
The ship was excellent superb staff, particularly in Moonlight Sonata deck 4. The food everywhere we went was varied and tasty and cooked well, though they don't do potatoes well however cooked and green beans with almost everything. ... Read More
The ship was excellent superb staff, particularly in Moonlight Sonata deck 4. The food everywhere we went was varied and tasty and cooked well, though they don't do potatoes well however cooked and green beans with almost everything. The food in the buffet was always well cooked and presented with lots of choice and as I am diabetic there was low sugar options even ice cream. My partner is wheelchair bound and had only a few problems mainly on the last night when cases left in the corridors meant she could not pass through easily. This is also a safety hazard. The cabin was o.k for her with the exception of an uneven floor into the shower room which caused problems when using a hoist. The shower room was fine. The cabin steward was exlemprary. A word of warning we did have noises late at night and had to complain at 11-45 p.m an investigation failed to find the cause cabin 3101. All staff were friendly and courteous and helpful. Getting on and off the vessel with an electric w/chair was easy except Bruges due to the tide and the angle of the ramp the w/chair was not allowed off the vessel. Only in Copenhagen was w/chair transport provided [free] everywhere else was a walk in [Tallin] which is unsuitable for w/chairs few dropped kerbs and potholes and ridges. If you have a wheelchair weighing more than 200kg including person you wont be allowed in St. Catherines Palace we were asked to leave after buying tickets. Some of the info given at Customer Relations was inaccurate i.e there are 7 accessible boats and 1 without a ramp in Stockholm its the opposite. The other ports were o.k The ATM on the vessel wont accept all cards. There was quite good entertainment the highlights were Beatles tribute and comedian Mick Miller. There were lots of demos including glass blowing, interesting. There are some shops though prices are high. There was a sale of watches on the penultimate day its a bun fight. Overall we had a great time . My partner needed a carer and Caroline was unbelievable [THANKS} Read Less
Sail Date July 2015
A caveat to anyone reading, the following was written in August is based on a 14 night sailing in July 2015 but just did not post. Somethings mentioned may have changed in the intervening period. Background The cruise was to ... Read More
A caveat to anyone reading, the following was written in August is based on a 14 night sailing in July 2015 but just did not post. Somethings mentioned may have changed in the intervening period. Background The cruise was to celebrate my 50th birthday and our 25th wedding anniversary. We are a family of 5 ranging in age from 15 to 85 and this was our first sailing on Celebrity but not cruising and was much anticipated as we had booked following the announcement of Suite Class some 15 or so months before sailing. After a lot of debate which cabin to choose, we booked 2 adjacent Royal Suites – 1612 and 1614. As with all long term plans things change, so due to an unexpected change in my mother in law’s health between booking and sailing, our holiday took on a new importance and pull out all the stops for her. Plans were changed to allow flexibility for her but in the end, it all went well. For my husband and I, our plan was to test as much as the ship had to offer as possible so we ate every restaurant at least once from Murano, Tuscan Grill, Qsine, Bistro on 5, Luminae, Blu, the Main Dining Room, Mast Grill, Oceanview Buffet and Cafe al Bacio. Pre-Embarkation I was contacted 10 days prior to boarding by Sylvia the concierge. As a former management consultant, I tend to plan everything and travel with an Excel spreadsheet. I did provide a 3 page list of preferences and some requests. Sylvia did kindly call me to discuss my list and we agreed amendments and changes. I would say that just about everything was met except the sweet package ordered because it was no longer available. Embarkation Finally we all got to Southampton. Once we arrived at the terminal, the pre-embarkation arrangements for my mother in law fell into place, with a wheelchair and escort provided. Sylvia did come down to meet us and our transfer to the ship went smoothly. Even the flowers from a local florist arrived and were delivered. Michael's Club This was the first place we were taken to at embarkation followed by lunch (it was served in Blu on embarkation). Sylvia the concierge is very much the pivotal point of Michael's and because of health issues, her presence came into its own. Over the course of the 2 weeks, various events were arrange for guests including but not limited to wine tasting, cocktail making, afternoon tea with musical ac compliment and tours. We did attend a Galley Tour with the Executive Chef, a Bridge Tour with the Navigator and there was an Engine Room Tour (limited to just 10) with the Engineer. These were very informative and interactive sessions and we were very pleased to attend. The bar service in the lounge was always impeccable and the staff attentive and did learnt your preferences. Michael's offered a place to escape the hurly burly of the ship and to chill out. There were days when we used it a lot and others not so much, but usually it was the place we would stop for a pre dinner beverage especially if the dining room we were attending was on deck 5. The availability of the concierge did come into its own for sorting out issues. The one thing that did cause us much amusement were the number of people that would stand outside and stare in as only the lower 2/3 of the glass door is opaque. It was quite funny really, I am not sure what they thought went and I do remember having a staring competition with one woman. On board Shopping I would best describe the brand selection available on board as eclectic. On the one hand you have luxury jewelry brands such as Bvlgari with their own room, yet at the same time handbags from Kors, Furla and Kate Spade which personally not describe as the equivalent of Bvlgari. When I did find a bag, they only had red or brown, no black or navy. The result was I did not buy anything. Again there was a nice Mikimoto necklace but it only came in a 16 inch length, too short. What worked well The Crew – we found the crew to be very helpful and although we would occasionally meet someone a bit grumpy this did not mare the overall impression. We would be greeted with cheery smiles and offers of help whenever we got a bit lost or confused which was pretty often. Concierge - came into her own when disembarking in St Petersburg. We were able to pre-arrange a time to meet Sylvia in Michaels and were escorted down to immigration. The queues were quite long but she was able to help speed us through. Luminae – Overall I must commend Celebrity on this restaurant. The standard of both the food and service surpassed that of all the other restaurants. The staff were very accommodating in our needs and where a dish was not to our liking, they were quick to spot and suggest alternatives. My husband was particularly impressed with the young lady who took our beverage order every day. He drinks what is best described as a deconstructed latte. After explaining once how he liked it, that was how it appeared every day without further explanation. That being said, there were a couple of operational points which had to be addressed. On one breakfast service, it took an hour from ordering breakfast to receiving it. This was said to have been caused because there were 2 large parties in Luminae at the same time and the kitchens just struggled once these groups ordered. There was also an issue with producing a rare steak at breakfast for the first couple of days, it came as well done, but with the help of the Executive Chef we manage to get to the point that rare was rare. World Class Bar – This became a family favorite bar and we would stop for a post dinner beverage on 10 of the 14 nights. It was quieter than the Martini Bar and we felt a more personal service. If I had one complaint, it was that there were insufficient specialist rums compared to the whiskey but that reflects my own choice. We found Edgar the barman to be a particularly helpful in tailoring drink choices and he created a really lovely whiskey drink for my mother in law which she enjoyed. Unfortunately, no one could remember what he put in it so she couldn’t have it again. I was a bit disappointed by the Martini Bar. I found the drinks too strong and it got so busy and noisy that its popularity spoiled the atmosphere. Royal Suite – the suite was nice and the space very welcome. Loved the dining table which was nice for family breakfast. We loved that the partition between our two suites could be open and that we could freely move between our staterooms using our balconies. We took to entertaining each other in our respective staterooms, once for movie night and the other for afternoon tea. Florist – At about 7 days in, the butler had the florist refresh our flower arrangements. What she created was gorgeous. We met her once in Michael's and she explained the care of orchids to me, so informative. The Studio – we had a formal sitting and ordered a CD of the photographs. It was a really fun session and whilst we were a bit unsure what to expect, were pleasantly surprised. The prices are interesting (my code for a lot) and perhaps explains why no price list is available. That being said, we were very pleased with the results and have viewed the CD since returning home. They are very high resolution and really lovely reminder. Casino – My husband decided to corrupt our niece by taking her to the casino about three times which she had never done before. They had a lovely time and there were very impressed with the staff. There were a number of gamblers on board and one evening it was reported that someone won $15,000 playing Special Needs – Our niece has Caelic Disease but we found the restaurants very helpful in guiding her on what could be prepared differently and what could not. The gluten free bread was always offered very promptly and she was surprised at the variety available across the ship. Excursions – We had quite a few tours including some I did booked Celebrity. My own Celebrity favourite was the tour on the RIB boat (speedboat) at up to 15 knots in Helsinki. It was very wet but loved it and worth the money. My husband and son tried the Roof Top tour in Stockholm. They enjoyed it, did not feel unsafe even though they were very high up. There were some issues with one of the Accessible tours (for the disabled) but fortunately Sylvia managed to sorted them out. We did also plan a bike tour with Celebrity but this was cancelled the day before because of insufficient numbers. We tend to prefer to go on private tours but booked these with other third parties as it just seemed to difficult to book what we wanted with Celebrity. Housekeeping – The head of housekeeping was a star. From the sensitive and compassionate way she dealt with issues regarding the personal needs of a family member, to her quick no nonsense response to the balcony smokers, she went above and beyond to ensure we had a great holiday. Our stateroom steward and her assistant were also outstanding and handle an otherwise very sensitive set of needs, with the decorum and respect above and beyond with our greatest thanks. X Club – Our 15 year old was very pleased with the teen club and there was a small regular crowd that attended each evening. We rarely saw him after dinner and he would typically stagger in between 1 and 2 am. There were to the best of our knowledge, no reports of poor behavior from any of the children (the same cannot be said for the adults as it was reported that some folks had been disembarked) and we did meet a very happy bunch of young ladies searching for clues on the Scavenger hunt. Behind the Scene Tours – We were invited to a number of tours: Bridge tour, Kitchens and the Engineer’s tour. The bridge tour was very good and our host very informative and friendly. Personally my favourite was the tour of the kitchens. The Executive Chef was very informative and the stand out for me was the bakery, boy do they work very hard with 24 hour production. My husband and son did the Engineering tour. They both raved about it and learnt lots from the Chief Engineer. Recognising our anniversary – We chose to have our celebration meals in Murano, the first for my 50th birthday and the second for our anniversary. For my birthday I received a small but very rich chocolate cake with a candle. However for our anniversary, Sylvia pulled out the stops. We received a large heart shaped cake, it was pink with strawberry macaroons around the side, a bottle of fizzy and flowers. This was entirely unexpected and lovely. We cut the cake in Murano and it was so large we shared it with a lovely group of 6 seated next to us. If any of that party is reading this, thanks for being so gracious. Captains Table – the four adults of our party were invited to the Captains Table for the final formal night. Our son was not allowed to join but that gave him the excuse he needed to invite a friend over of dinner and a movie which he arranged with the butler. The other guests at the dinner included the Staff Captain and the Head of Security, a couple celebrating their 60th wedding anniversary and another couple we think were frequent Celebrity cruisers that happened to share the same surname as ours. Dinner was ordered from the dining room menu of that evening as I had read on CC that there was a special menu but that did not happen on this occasion. This was our first and only experience of eating in the Main Dining Room which we did find very noisy. My husband did comment that the Beef Wellington was some of the most tender he had ever eaten. However, my lamb was only tepid. The two points I would comment on was that it would have been nicer with a round table so that we could speak to everyone not just those seated close to us, which was a shame. The other is the napkin waving. I am of the opinion that It is just awful and at odds with Modern Luxury. I felt so sorry for the poor crew having to participate in this rather bizarre affair. The service was good and attentive, but did not match the finesse of that of Luminae. Auction – there was a charity auction of pieces from the glass blowers. We were very pleased to win a lovely vase which will take pride of place hopefully later in the year when we finish our remodel. Areas that could be done better Luminae Operating Hours – they are quite simply too short. Breakfast ended at 9.30 regardless of whether it was a port or sea day. There were Brunches served instead of a separate breakfast and lunch service as promised on a couple of occasions. On the days when lunch was available, again it was only available for 90 minutes. Luxury Toiletries – these are listed as an amenity but we only received the standard toiletries given to all guests. Sorry but this really is not good enough Celebrity. I only expect you to deliver what is advertised and you failed miserably, but for the fact that I read Cruise Critic did I know to bring our own. I subsequently sailed on the Queen Mary 2 and their suites are provided with a delightful set Penhaligon products. Room Service – there were a couple of days, MiL was too unwell to go any restaurant but we could not order meals from Luminae to be delivered to her. When asked we were told that it was the rules. Hairdressing – Unfortunately the person I wanted to do my hair was ill and as it was formal night I wanted it done. The hairdresser did a not very good job, so much so I had to wash my hair myself and redo it. Butlers – Compared to the professionalism of the concierge, our butler was found wanting. I have since had butler experiences at the Savoy in London and on the Queen Mary and the service was superior. We requested a single butler to serve both of our suites as it would make arrangements easier. What was interesting was how the dealt with each group. When my mother ordered breakfast, he would lay the table with a table cloth, pour her tea as she liked it and generally fuss. When my husband and I ordered, none of that, it was just left. We just found the service a bit hit and miss. I sent shirts to be pressed for formal night yet despite making the request 24 hours ahead of time, we were still telephoning for them an hour before we were due to go to dinner. Day 13 of the cruise was the disappearing butler day. We did not see him once even though it was a Sea Day and we spent a lot of the time in the cabin. My husband requested some hot milk yet 24 hours later it still did not arrive. I asked for ice to be delivered on Day 2, but it arrived only once and never again. We all paid our daily gratuity and what percentage of that went to the butler we do not know. I do know that when he miraculously appeared just as be were due to debark we did not tip him further. Blu – I had read so much about this restaurant, I looked forward to it, but it was not for me. The staff were lovely and attentive but we did not like the food. Photo Package – I purchased the full photo package before boarding however we found it very hit and miss locating photographers and then finding the photographs. They seemed to set up shop each evening in varying locations but we would find them when we wondered around the ship seperately. We also noted that unlike other cruise lines, it was rare to see photographer roaming the ship during the day time. It would have been lovely to capture some of those odd fun moments. Entertainment - poor for so many reasons. Actually put me off going on another cruise with Celebrity. Overall the cruise was a lovely experience and more importantly, my MiL really enjoyed being pampered. Read Less
Sail Date July 2015
This was our 2nd cruise on the Eclipse, we chose it because we knew what to expect and had been very happy with it before. Embarkation for disabled poeple is excellent. Balcony stateroom excellent. Service outstanding. The wjole ship is ... Read More
This was our 2nd cruise on the Eclipse, we chose it because we knew what to expect and had been very happy with it before. Embarkation for disabled poeple is excellent. Balcony stateroom excellent. Service outstanding. The wjole ship is spotlessly clean and well maintained. We only eat at the Ocean View Buffet because it is so good, lots of choices, with very flexible opening hours. We don't book any of the ship's excursions because there are cheaper and better alternatives, especially in St. Petersburg. The beauty of the Eclipse is that you can choose to do anything or nothing. Getting involved in events usually places you in a "Pantomime" style activity: someone with a microphone telling you to shout or cheer louder. However, the point is that there is no pressure to take part in anything and sometimes it's fun to watch from a distance, eg. dance classes. Some of the musicians were quite good but we never returned to the Eclipse Theatre because the Pantomime factor kicked in. Second rate performers, not for the discerning audience. Disembarkation is simple and quick. Downsides: 24 hr piped music which is inappropriate and sometimes so intrusive that you cannot engage in conversation. It is apparently governed by the bosses back in USA and no one on the ship has the power to change it! Canyon Ranch SpaClub - considerable hidden costs and not worth going near it: people paying a fortune for hairdressing, then rushing back to their cabins to wash and redo their hair. Don't fall for the Megawhite teeth whitening treatment. They don't tell you about the 18% "gratuity" which, when questioned, means another "service charge" and there's no mention of an extra $80 for the "after-care kit". It is a controversial teatment in the UK but the law apparently does not apply when "at sea". Otherwise, a brilliant cruise, brilliant ship - you just have to watch out for extra or hidden costs. We didn't do it the first time because we didn't understand how it worked but the Classic beverage package was great. Despite complaints, we'll go again...with the knowledge of what to avoid. Please...Celebrity, cut the MUSAK! Read Less
Sail Date June 2015
Another wonderful cruise with Celebrity! Like we did on Solstice over a year ago to Australia and New Zealand, my daughter and I traveled alone, but this time, to the Baltic. She is a young adult who is physically disabled, needing to use ... Read More
Another wonderful cruise with Celebrity! Like we did on Solstice over a year ago to Australia and New Zealand, my daughter and I traveled alone, but this time, to the Baltic. She is a young adult who is physically disabled, needing to use a walker or a wheelchair to get around. The Celebrity staff, from top to bottom in their interactions with us, could not be more helpful, kind, upbeat. We found the ship to be fully accessible, easily so. Celebrity standards are high and they were reached if not excelled on our cruise on Eclipse. Modern Luxury is Celebrity's mantra, and it is a fitting one. We stayed in an Aqua Class accessible cabin on Deck 11, cabin 1524. Yes, as you may have heard, Celebrity has been making some changes, but regarding the guest experience, the cutbacks are impossible to notice, and if you didn't know that there had been for instance, nightly pillow chocolates, or an acapella group - you would be none the wiser. So, let's start there - no more pillow chocolates, but one night, everyone received a mint chocolate covered Oreo in a Celebrity-Oreo co-marketing initiative - very well received, and everyone I talked to would love to have more than one per cruise as they are quite tasty! Certainly a win/win for Nabisco and Celebrity. One other night, we did get about a dozen pillow chocolates all at once, arranged in a design on our bed - the same chocolates we received on Summit recently, no longer with the "X" logo, but with a generic half moon design. Also, there is no more towel art (unless people in other cabins got some and I am not aware of it) - no more towels in your room arranged as monkeys or elephants. In Aqua Class, no more daily flowers unless you are a Captain's Club member, and no more pillow menu, at least according to our steward. Also, the once a cruise brunch Grand Buffet has been eliminated. The activities staff has been greatly reduced, but - you would never realize that, unless you have cruised with Celebrity over the years, to know that there now are fewer staff on the activities team. I can say with certainty based upon this cruise on Eclipse, that the guest experience is excellent - you do not realize that cutbacks have been made. Corporate has done a great job of ensuring continuity of passenger care while attempting to improve their bottom line. There were still zillions of trivia contests including the popular progressive trivia, dancing with the officers, dance lessons with the production dancers; battle of the sexes, minute to win it challenges, the egg drop, flash mob, organized lawn game contests, the hilarious late night Liar's Club, the marriage game, late night comedians, interactive theme parties - the Celebrity Life Activities Team - Maarten and Mark, including the unparalleled cruise director, Sue Denning, did a fabulous job. The activity staff was smaller than before due to corporate changes/cutbacks/reorganization, but the passenger experience is unaffected and remains outstanding. The guest entertainers were excellent, some not to our personal taste, but the comedians were especially fabulous. And of course, the Eclipse production staff, including the stellar onboard orchestra, put on amazing full scale production shows - such talent! There are in fact some new things that we have never seen before, such as daily free fitness classes in the gym, such as "cardio combat" and "buff booty". The on board lecturer was excellent, and the Top Chef at Sea Quickfire challenge in the theater was very fun to watch - next time I will be more aggressive with my arm waving so that I will have a better chance of getting picked to participate! These activities and shows are just a sampling - there is so much to do onboard. And though it was usually pretty chilly, we enjoyed relaxing on the pool deck under tartan plaid blankets! We ate our meals in Blu, the dining room reserved exclusively for Aqua Class passengers. Food was delicious, imaginatively and skillfully prepared. We generally had the same server as we would go to dinner early in order to get a window directly at the window. He recognized that though we are not strictly vegetarian, nor are we slab-o-meat people, so he would always give us the vegetarian menu along with the main menu, so we always had loads of fabulous dishes from which to choose. We generally enjoyed lunch during sea days at the Aqua Spa Cafe. The dishes served are light, and we would often combine several of the salads onto a larger plate, for instance combining a quinoa salad, the legume and lentil salad with a mango and mascarpone salad, adding elements from the adjacent salad bar, to create our own personal creation - lovely, and so much less stressful than negotiating the Oceanview Cafe, the busy main buffet. Qsine is our favorite specialty restaurant, so we ate there one of the evenings. The food is whimsical, modern, unique. The other specialty restaurants though very good, we find to be too traditional for our tastes, whereas Qsine offers an outstanding, uncommon, culinary experience. We are Elite Captains Club members and we very much enjoyed the policy on Eclipse this cruise - we were each issued three drink coupons per day, to be used between the hours of 5-7pm for select free drinks, in most any bar on the ship. Due to the cool weather the whole cruise, we would generally always go to the indoor Sky Lounge, foregoing our usual favorite spot, the Sunset Bar, which is outside. The Sky Lounge was open to all passengers, and canapes were served during the 5-7pm hours. This is a positive change as in past cruises that we were on, and I know this varies from ship to ship, cruise to cruise, the Sky Lounge was closed to all but Elite Captains Club members. Keeping the lounge open to all passengers regardless of the Captains Club status I think is best as everyone gets to enjoy the beautiful lounge, savor the canapes, and those that have coupons get their free drinks, those that don't, pay or use their drink package. Fair for all! We found the onboard wifi to be improved from previous cruises. As Elite Captains Club members, we each get 90 minutes of free wifi. You no longer have to go to the internet lounge to turn in your coupon. You just log in from your iPad or laptop using the ID code on your seapass card. Your free 90 minutes is already in the ship's system tied to your seapass card ID number, so you login, create your password and et voila, you're all set to go. Logoff is simple! Also, now, when you reach the end of your free 90 minute period, you are instantly and automatically logged off, so that you do not incur any charges. We never had any problems at all, the system was efficient and simple to use. Sometimes yes, connection time was longer, but other times, we got in immediately. Considering that we were sailing in the middle of the Baltic and North Seas, we were very pleased! For all of the ports, we booked ship excursions. We found the Shore Excursion staff on Eclipse to be very organized and helpful regarding our special considerations surrounding my daughter's wheelchair and walker use. The Shore Excursion staff was aware of our special needs and made accommodations for us. The Baltic itinerary of course is fabulous, I don't need to sing the praises of such world class cities as Stockholm or Bruges, those songs have been sung! St. Petersburg is of course the highlight of this itinerary. We especially enjoyed the local Russian folk music singing and dance group that was brought onto the ship to perform at 10:30pm on board in St. Petersburg. They were excellent, authentic, very talented. In Germany, where we were docked until midnight, a local German folk music and dance troupe was brought in, an Oom-Pah Pa Oktoberfest style band, but we had to miss them as we took the 12.5 hour excursion into Berlin. From a disability perspective, getting around in these ports of call is not surprisingly, not the easiest thing to do due to many reasons, not the least of which is the cobblestones, some of which were extremely rugged - we discovered that there are cobblestones, and then there are cobblestones, yikes, but we managed! We've negotiated the streets of Rome, even Pompeii, but Tallinn, Estonia holds a special place in the annals of difficult streets for the disabled to negotiate! But of central import, is that most of these countries, well ok, all of these countries, are far very far behind the USA as far as mobility rights go, but we knew that and were mentally prepared for the reality. Negotiating the likes of Peterhof, Catherine's Palace and The Hermitage in St. Petersburg was especially daunting. Our tour guide was excellent on the Celebrity sponsored two day all inclusive shore excursion that we booked, but the staff that work in these individual iconic palaces and museums are less than friendly, unwilling to smile, unwilling to give you help when you clearly need it, and are in general unpleasant. Negotiating the crowds is almost as daunting as navigating over the most ancient of the cobblestone streets, and don't even think that you are going to find a lift, and if you do, it is at the far end of the palace, in the opposite direction of where your tour group is heading! I am not sure what it is about the Baltic countries, as there are many that we visited, many different governmental systems - but we found that throughout, attitudes were less than welcoming toward the physically disabled. The attitude was that we were on our own - curb cuts are few and far between and are not truly curb cuts, they all have a lip or ledge - and if you are in a power wheelchair, unable to have independent mobility at all, then forget it, seriously, don't come here. These countries don't want you. My daughter has strength and with balance support, such as a handrail or a strong arm, she can do stairs. She can walk with support from a person when her wheeled walking aid can't get over what these countries call a curb cut. But for the disabled that are unable to get around a bit on their own, these countries send the message that you are not welcome. For whatever governmental reasons, the people with physical disabilities have not been able to effect the changes that are necessary to break down physical barriers. I know that these are old cities, and that some buildings can't be changed - I live in the Boston area - we have cobblestones, we have buildings from the 17th century, so I get that. But we have visited many many European cities, and it's the countries like France, England, Italy, Spain, that have made serious inroads in showing that those with physical disabilities are just as important as any able bodied person. Equal access for all. Physical boundaries can give the disabled an inferiority complex as a message is clearly sent that you are not welcome. The cities that we visited in these Baltic countries send that message, too bad so sad for you. Our tour guide in Denmark on the CPA3 Copenhagen with Dragor Village, Carlsberg Brewery & Canal Tour actually asked my daughter, and this is a direct quote: "So, what's wrong with you, we've all been wondering" and, over the microphone, she said to the entire bus, "Can you imagine being in a wheelchair in my country? We are definitely not handicapped friendly here in Denmark" If I hadn't heard her say these things with my own ears, I would never have believed it! So, beautiful, yes - even rudimentarily welcoming to the physically disabled, no. Another wonderful Celebrity experience! I have four more cruises with Celebrity booked, and I absolutely cannot wait! Read Less
Sail Date August 2014
Having been on 26 cruises (23 different ships with different lines - Cunard, P & O, Princess, Fred Oslen, RCCL, MSC) we decided to go on a Celebrity Cruise ship after so many excellent reports from people we had met on recent ... Read More
Having been on 26 cruises (23 different ships with different lines - Cunard, P & O, Princess, Fred Oslen, RCCL, MSC) we decided to go on a Celebrity Cruise ship after so many excellent reports from people we had met on recent cruises.Therefore our expectations were "high". Our initial impression was very disappointing as the ship lacked that "wow" factor we were expecting to see somewhere on the ship. That initial impression proved correct and our final verdict was that the ship lacked "sophistication" and was rather "bland" in places. I was most annoyed on opening our cabin door,to find, on the corner of the bed facing the door so you could not miss it, a full page letter starting with "We are contacting you to provide you with information regarding our service recognition process or onboard gratuities" Then giving a guideline list of the tips one is expected to give, per person per day. This totalled approx £200. Then a paragraph stating "If the service has been exceptional and you wish to further reward your service staff,, you may at any time request an additional gratuity form at Guest Relations Desk that will allow you to add any additional amount at your discretion" And so I did what I always do on other ships and go down to Guest Relations and "opt out" of this blanket approach to tipping so that I can give to exactly who I want to. I am generous by nature but deplore this modus operandi. On the penultimate night, there in our cabin was a bundle of five envelopes in a covering wrapper listing who should get the tips and how much. Who was the Assistant Chief Housekeeper!!!! Only one envelope was used - for the stateroom 2 guys - who had already written in handwriting "Please hand this envelope to ..(me)......Thank you very much" And so I got much pleasure in seeing the surprise and smiles when I gave several tips to those crew members who probably never get them! So back to the first impression and first afternoon. I instantly became aware as we walked around the ship discovering the layout, that where-ever we went, inside or outside, up a deck down a deck, there was constant, insufferable, irritating, tuneless piped music (musak we used to call it).And that went on day after day night after night, early morning. So you can imagine being docked at some of the most beautiful scenic areas with the beauty of the Fjords, the mountains, the tranquility we were seeing - sitting outside on the delightful open dining area (breakfast, lunch, dinner, afternoon tea) with this irritating piped music constantly in the background. Whilst most of the time it was not loud, anyone with average hearing was bothered by it..( Including the crew, officers and guests - very many of whom I spoke to about it).The music was soul-less, repetitive (often just two or four chords played up to 20 or 30 times with drums ). Halfway through the second week I made a formal complaint. Also I did ask one crew member to turn if off or down so we could admire the view in peace (Geiranger)...he did so and within about 4 minutes someone had turned the volume up again! This annoying feature alone would deter me from going on another Celebrity cruise especially as I was told that it is Company policy to play this piped music everywhere, every day....That is a WOW factor I can do without thank you. It is a large ship holding some 2,800 passengers and we had almost full capacity, With no gimmicks like ice rinks, climbing walls, water slides, there was lots of space for everyone for find an uncrowed spot somewhere, regardless of the weather. The whole ship was spotlessly clean and the crew were indeed the friendliest of any ship we have been on. This included the Officers, Cruise Director (who was very visible and approachable) Entertainers etc. We were told we had confirmed table seating for two in the main dining room, but when we went there the first night we were on a table for six. We did not want that so went up to the buffet with a promise that we would have a table for two the next evening. We used our table the next night but never went back because our table was just 9 inches from the next table and the lady on that table, as charming as she was, never stopped talking to us throughout the 2 1/2 hours. No way could I stand that every night!! .We had all our meals in the excellent buffet on Deck 14 where the food was probably the best we have had on board ship with an immense variety of dishes. With regard to the Entertainment, this was extremely good, ranging from the usual dancers and singers, comedians, vocalists etc. However, I was very disappointed with the live music elsewhere on the ship; at no time during the whole 14 days did we have any classical music event. In fact I only heard three "popular" classical pieces during the entire trip...and I went to every show. Apart from a couple of bands and and an accordianist/violin duo, there was not one solo pianist, despite a lovely white grand piano in the attractive Cellar Bar, with its very comfortable furnishings; nor in the very beautiful Ensemble Lounge, nor the Sky Observation Lounge, which also had grand pianos. I was told by one senior crew member, it was due to "cutbacks" . So unless you listened to the occasional band playing in one of these lounges, you had the irritating piped music instead!!! What an option! I like playing table tennis when on board as it is a great way to meet people. Most unusually, the two tables (sometimes three) were inside on Deck 4 and although the area often got busy with guests going to or from the Theatre, at least we were able to play from 9.30 - 4 regardless of the weather. More often than not, table tennis tables are on outside decks and open to all the elements. We did three excursions and were pleased with the pre-arranged itinerary. Like all other cruise ships, they never tell you that you can get a local Sight-Seeing bus from directly outside the ship, as was the case in four ports of call. These are much better value and the advantage of hop on and off can be really worthwhile. Both Embarkation and Disembarkation were very easy, no hanging about and on time. Brilliant. In Summary, it was one of the best cruises we have done and although my wife would gladly go again on the same ship, I would need to be convinced that the policy of "piped" music has been changed so that at least some areas of the ship remained silent and peaceful and some classical music and pianist would be a must.   Read Less
Sail Date July 2014
As Celebrity is one of the Cruise Companies who do not restrict use of a mobility scooter it was a pleasure to enjoy the hospitality presented by all the crew. From embarkation to disembarkation our cabin steward could not have been more ... Read More
As Celebrity is one of the Cruise Companies who do not restrict use of a mobility scooter it was a pleasure to enjoy the hospitality presented by all the crew. From embarkation to disembarkation our cabin steward could not have been more attentive. Antonio was there when he heard the bleeper as I reversed out of our cabin to give his assistance. Dining room staff insisted on me riding right to our table and parking the scooter for me. Our bus boy from Peru, on his first ever cruise, serving a table of 10, coped very well after his first couple of days. He was off 1 day (sea sick). He loved parking the scooter. Ports of call were exceptional, facilitating the use of the scooter except for Stockholm but we were able to board a tour boat which accessed various drops in the harbour. Copenhagen and its Mermaid has a lovely waterfront. Better than doing the city tour. We have sailed on the Equinox and the Eclipse and they do deserve the high rating given. The ships are beautiful and the deck plans are marvelous. Theatre provides disabled seating and there is nowhere were the view is restricted. Looking forward to our next cruise in October. Read Less
Sail Date May 2014
If i had to fault something regarding my cruise , i would have to think long and hard , the only thing that i can think of is that the drinks waiters were a little slow in some of the venues , but i really am nit picking there . other ... Read More
If i had to fault something regarding my cruise , i would have to think long and hard , the only thing that i can think of is that the drinks waiters were a little slow in some of the venues , but i really am nit picking there . other than that my cruise was faultless.the food was exceptional , the highest quality in taste and presentation and service , nothing was too much trouble. the entertainment was many and varied , the staff are excellent . the cleanliness of the ship is second to none , our cabin was great , i had worried what an inside cabin would be like , it was fine , generously sized , great shower , comfy beds , fab steward , our position of cabin 9172 was perfect for us , right next to the emergency exit , great in case needed lol , and we were at the end of the corridor so the steward let me leave my mobility scooter outside , he even let me use the plug socket in the hall way to charge my scooter over night , so at ease and helpfull , brilliant . everyone on board were very friendly and pleasant , the atmosphere was lovely , i enjoyed it so much when i disembarked last saturday i had another cruise booked within hours , and so i am now looking forward to cruise no.2 in 24 days time , this time on the p&o azura , i hope it lives up to my exceptional cruise experience on the beautiful celebrity eclipse . Read Less
Sail Date May 2012
My husband and i traveled with my elderly parents for my dads 90th birthday. The food in the restaurant was either under cooked...over cooked...cold or poor quility we gave up after 5 days and went to the upstairs dining but with 2 ... Read More
My husband and i traveled with my elderly parents for my dads 90th birthday. The food in the restaurant was either under cooked...over cooked...cold or poor quility we gave up after 5 days and went to the upstairs dining but with 2 elderly people we were run ragged getting their food for them while avoiding the unruly children running around up there.Any other dining option carried a $30 per person per meal cover charge. IN our corridor on the 7thfloor an electric wheelchair was left 80% of the time blocking our exit aft .It was impossible to move when locked this was compounded by the housekeeping carts left unattended. We had to go forward and take the lift to the 14 floor to reach the dining area. We chose the starboard side as it was alledgedly non smoking...this meant incurring the wrath of the joggers as this was their track.The pool bar had smoking all around so starboard non smoking was not inforced.When i asked the staff said it was permitted to smoke all around any pool bars. Not healthy for the joggers nor my parents. If we went through on the 12 floor then we had to negotiate around the jacuzzi and pool area. Any other floors where there were cabins were also blocked by housekeeping carts. The entertainment was at the best described as amature. My dad paid £10,000 for the 4 of us... I did try to bring my points up with the staff but no one was interested. When I spoke to other disabled people they found the same problems as we had. Read Less
Sail Date July 2011
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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