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1 Helpful Vote
Sail Date: August 2019
The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar ... Read More
The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar open longer which is great if you got back later in the day. The need to reconfigure the spa and Persian gardens.spa rooms were too bright the Persian garden too dark. Flip them!!I missed the fresh fruit that we got daily in aqua class. Also if you are cruising in europe pre book and pre pay for excursions to avoid added vat charge. Also Tuscan and qsine were not as good as on solstice. I loved that the pool areas were larger in both the solarium and the open one,but I hated that the canyon spa,breakfast,lunch area was dark,hidden and didn't have ice. We had an issue with a cancelled due to conditions excusion,we had to get the group together and argue to be reimbursed. Thanks to Norbert it was resolved but was alot of wasted time. Read Less
Sail Date: July 2019
The Celebrity Constellation delivered an excellent cruise experience in the honored tradition of ancient Greek voyages of exploration. This marvelous and memorable Greek Isles cruise featured some of the most fascinating and historical ... Read More
The Celebrity Constellation delivered an excellent cruise experience in the honored tradition of ancient Greek voyages of exploration. This marvelous and memorable Greek Isles cruise featured some of the most fascinating and historical sites on the earth to visit--Athens with the stunning Acropolis, Rhodes with the solemn Palace of the Grand Master of the Knights, Santorini with rediscovered ancient Akritori (Atlantis?), Delos with the majestic Terrace of Lions, and Olympia with the remains of the massive temple of Zeus. And the cherry on the top was starting the cruise in romantic, serene, mesmerizing Venice! Yes, this cruise was selected mainly for this wonderful itinerary, but Celebrity cruise line always delivers with excellent service, comprehensive activities, and tasty meals. As we were on a shore excursion every day (and yes, I always book the cruise line excursions to be first off and to have guaranteed returns), we had an inside cabin which was very quiet and relaxing after long, busy tours. We also prefer traditional main room dining at a set time so we can have a regular dining time and engage more personally with our servers. Our room attendant and wait staff were very friendly and provided outstanding service. The main dining room food variety was very good and usually quite tasty. Lobster, baked Alaska, filet mignon and cherries jubilee were all on our menu. We also preferred going to the dining room on sea days for breakfast and lunch, or the relaxing and lovely spa. The Ocean View cafe was convenient and quick, but usually crowded and a bit hectic. We enjoyed dressing up for formal nights and taking photos, and made it to the fun Rock and Roll show, Broadway show and the Latino dance party. The two pools and the sun deck areas were always popular and very enjoyable. Shopping was plentiful but the added VAT tax made purchases more onerous. The library was a nice spot and the many children on the cruise seemed well taken care of and entertained in the children's clubs. Our cruise director was quite funny and great. The captain and officers were very courteous and visible throughout the voyage. The passengers were an international mix and many were seasoned travelers. This was a cruise of a lifetime and Celebrity made the experience a wonderful dream come true! Read Less
2 Helpful Votes
Sail Date: July 2019
We chose the cruise to celebrate our Pearl Wedding Anniversary because of the dates and itinerary and the reviews that Celebrity first class. We have been on many previous cruises with several other cruise lines but we hadn’t been to ... Read More
We chose the cruise to celebrate our Pearl Wedding Anniversary because of the dates and itinerary and the reviews that Celebrity first class. We have been on many previous cruises with several other cruise lines but we hadn’t been to the ports on the Dalmatian coast. After 3 wonderful nights in Venice we boarded the ship, which was a very fast and efficient experience. We were given half a glass of fizz to welcome us on board. We had booked Concierge class so enjoyed the lunch in the dining room after boarding. Our stateroom on deck 8 was fine, the balcony was small compared to other ships we’ve on and a bit rusty but we didn’t mind that really. There was plenty of plugs both European and USA. Nice toiletries. However, what spoiled it for us was the main dining room experience. We had requested late dining and a table for 2, being our wedding anniversary. The table for 2 was jammed between another table for 2 and a large noisy family table. It was so noisy we couldn’t hear each other without shouting. The food was also a disappointment, very limited menu, low quality food and always served Luke warm. One night I ordered goats cheese and asparagus salad. This comprised a pile of bitter rocket, 2 pieces of asparagus and literally a few crumbs of goats cheese. The waiters were doing their best but were mostly focusing on the larger tables and we were left sitting between courses. We only ate there 3 nights out of 7. We would certainly not eat in that restaurant if it was in our home town so why should we eat in it on holiday? Ambience nil. We ate at Tuscan Grill 3 nights all excellent food and service, but obviously had to pay extra and once in the buffet, but we didn’t like the buffet much either, Luke warm bland food. Breakfast room service however was excellent. Such a good choice on the menu compared to other lines and always served on time. This was a joy, we loved to sit on the balcony enjoying the views. The bar staff mostly worked hard especially in the pool bars. Entertainment was mediocre, shows in main theatre so so but no piano bar which we like best. There was a good guitar man I think he was called Nick and we liked the cello duo who were often in Cellar Masters bar. We only did one ship excursion and it was excellent. We did the vineyard experience in Montenegro. If you haven’t booked anything book this if you like the rural country side and wine. Lovely drive over the mountain to a small family run vineyard where we were given a tour then a lovely lunch and loads of their wine. So, while we weren’t miserable by any means, doubt we will sail on a Celebrity ship again because of the main dining room experience. Read Less
2 Helpful Votes
Sail Date: July 2019
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day ... Read More
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day Adriatic cruise out of Venice, even though it was at the peak of the insane tourist season in Europe--the deal we got was just too good to pass up! Having heard that the Celebrity Infinity is soon to be renovated and somewhat "worn", I was a bit concerned, but should not have been. The decor, carpeting, lounges and bars were inviting and well-maintained, and we found nothing to grumble about in that regard. Embarkation in Venice was seamless, allowing us to board shortly after noon, and we were greeted with glasses of prosecco in the grand foyer. Lunch was being served and we had time to orient ourselves to the ship prior to the obligatory mustering drill. Our cabin, despite having been reserved last-minute and being interior, was more than adequate: plenty of hangers, closet space, drawers, and shelving in the room and in the bathroom, though I could always used more hooks. An umbrella was provided, which turned out to be handy the first two days of the cruise, during which it rained quite a bit. Robes were provided. We never received an ice bucket in the room, but never requested one, as we had the beverage package and no need to have drinks in the room. Our cabin steward was friendly and unobtrusive and quickly realized we are late to bed, late to rise sort of folks. Having booked last-minute, we did not have a set dining time, but rather open seating: we were willing nearly every evening to sit with others and were lucky enough to meet some very lively dinner companions from Ireland, Scotland, and Britain (?no other Americans were willing to meet others at dinner?). The food was very good across the board, so we had no reason to try any of the specialty restaurants. We ate every breakfast in the Oceanview Cafe/buffet and enjoyed the omelet and waffle station. We usually returned from port days to eat a bit of something there as well, but always had dinner in the dining room. Given that we were at different tables at different times each night, it was not possible to develop any relationship with our servers, but they were all competent and friendly across the board. Nightly entertainment was good but not necessarily great: the comedian was a bit spotty, especially on his second night, the ship's dancers and singers were good and entertaining, the acrobats that appeared twice were GREAT, the musicians in the lounges were very good, and "Monananda" (a singer and guitarist couple from LA) were fantastic. They had a CD on offer one evening when out at the Mast Bar, and we felt badly that we didn't purchase one, but who carries cash around on board? Our SeaPass card was all we needed to purchase things on the ship! The fitness area was large and had plenty of machines to get a workout, but I always wish there were more FREE classes/activities rather than the for-fee ones (what about Zumba?) The locker room had 3 showers, 3 toilets, lockers, sinks, towels, and a hair dryer, but no lotion. The sauna was rarely busy but one evening it was merely tepid and not inviting. We only went on one ship's excursion as we had never been in Montenegro and didn't know what to expect. The port of Kotor was also our only tendered port and we wanted to make sure that, being on a ship's excursion, we would get back to the ship in time no matter what. Our excursion from Kotor went to Budva, on the Adriatic coast, and the only disappointing thing about the day was that, on the way back, we were brought to a "leather showroom" and had to watch models show the wares and then spent ~20minutes in the showroom being asked if we were interested in buying anything . . . NO. The ship is well laid out. The pools were a bit small for the number of passengers on the ship and the hot weather, but it was great to have the interior (covered) thallasotherapy pools to decompress some of the adults, as this was a quieter area (usually), and would be usable in inclement or cool weather as well. The Rooftop terrace was a comfy area where outdoor movies were shown and where Moananda played one night. The Constellation Lounge was the main area for music and dancing in the evening. The Rendevous Lounge was where much of the trivia was held. The Martini Bar was always hopping when we passed by. Read Less
1 Helpful Vote
Sail Date: July 2019
The Celebrity experience would be very hard to surpass in my opinion. From day 1 to disembarkation, every aspect of my cruise was excellent. We did the Adriatic & Italian itinerary which was amazing. The ship is very elegant, old ... Read More
The Celebrity experience would be very hard to surpass in my opinion. From day 1 to disembarkation, every aspect of my cruise was excellent. We did the Adriatic & Italian itinerary which was amazing. The ship is very elegant, old Hollywood glamour I thought. We stayed in a balcony stateroom which I think is worth the extra money, returning to my room and being able go go out onto the balcony and see the sea and feel the breeze and listen to the sea was beautiful. The food is amazing, there is plenty of entertainment for all, staff were exceptional. Dining room staff were excellent, very intuitive without being intrusive. We met amazing people and had great conversations while dining and we were seated at tables for two, one can interact with others or otherwise depending on how comfortable you feel at that given time, the atmosphere was so lovely and we chatted to nearby diners. I was so impressed, I booked a cruise for next year while onboard. A thumbs up from me. I am probably spoiled now for future cruises. This was a 5 star experience for me. Read Less
3 Helpful Votes
Sail Date: July 2019
We sailed as a family with two girls aged 12 and 14. Previously we have sailed with Royal Caribbean, Celebrity, Holland America and Princess. This was one of our top three cruises and the food and service in the main dining room was the ... Read More
We sailed as a family with two girls aged 12 and 14. Previously we have sailed with Royal Caribbean, Celebrity, Holland America and Princess. This was one of our top three cruises and the food and service in the main dining room was the best we have received on any cruise. The food was consistently very good every day except on the last day when the medium rare steak I requested was served well done. However, these things happen and the steak was immediately replaced by our excellent waiter Aryana - he went above and beyond to provide truly excellent service every day without fail. The ship and facilities were excellent and well kept despite the age of the vessel. I have sailed on much newer ships but there was enough to keep the whole family occupied. We enjoyed the evening shows, quizzes, dance lessons, pool facilities, etc. and the kids particularly liked the silent discos (very fun) and watching evening movies from the top deck on the big screen. The itinerary was very port intensive with only one sea day so unless you are looking for the ship to be a floating resort with climbing walls, water slides, multiple restaurants, etc., you should be able to find plenty to do. The ports of call were all very enjoyable - Rome, Sicily (Taormina), Malta (Valletta), Kefalonia, Dubrovnik, Slovenia (Koper) and Venice. In Koper, we took a local bus to Piran, which was lovely. I would highly recommend Celebrity Infinity and my family would happily sail on this ship again. Read Less
Sail Date: July 2019
We choose this cruise because of the ports visited-Sicily, Malta, Argostoli,Greece, Dubrovnik, Croatia, Koper, Slovenia. The ship is older, but still lovely. We were in an Aqua class cabin at the rear of the ship and loved it. We ... Read More
We choose this cruise because of the ports visited-Sicily, Malta, Argostoli,Greece, Dubrovnik, Croatia, Koper, Slovenia. The ship is older, but still lovely. We were in an Aqua class cabin at the rear of the ship and loved it. We enjoyed the Blu Dining Room where the food was excellent. We felt the staff was very accommodating throughout the ship. A lot of people on the forum complain the ship is “tired”, but we enjoyed its smaller size and next year it is due for an overhaul. If you are looking for a mega ship with all the new bells and whistles, this is not the ship. However, if you are concentrating on the ports of call and want a lovely means of transportation, this is a great ship and itinerary. We used the ships excursions exclusively and were happy with each and every excursion we attended. By watching the website for sales and using ship credit, the excursions were reasonable. We only had one sea day on this cruise, so we did not participate in many on board activities. However, I attended two dance classes and they were a blast. I also had a message at the Canyon Ranch Spa and it probably was the best message I’ve ever had. The ships entertainment was fine. We attended a couple of production shows and a comedian who was hilarious. All in all we had a fantastic cruise on the Infinity. Read Less
4 Helpful Votes
Sail Date: July 2019
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic ... Read More
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic and the difference in the quality of our experience between the two cruises was quite marked. We have been loyal Celebrity customers for well over ten years having cruised with the cruise line on twelve previous occasions with a further three with the broader RCI Group. We have noted a quiet but steady decline in the quality of the Celebrity product over the past couple cruises. This decline in standards on virtually all measures is now quite stark and, overall, we were very disappointed in the cruise experience on a number of levels. The bad experience started with the very poor handling of a passport/visa issue (not of our making) at check-in. The passport control officials were in our view, officious and uncommunicative, and it took over one and a half hours to sort the problem out. We are still not aware precisely what the issue was but the whole process was frustrating and distressing and got the whole cruise experience off to a bad start. The bad vibes we were getting about the ship were compounded by a massive misunderstanding about a Captains Club loyalty on-board credit that Celebrity disputed had been offered despite us producing documentary evidence downloaded from the Celebrity website, that the loyalty credit had indeed been applied. In an almost two hour wrangle at the front office desk , where we were even virtually accused of fabricating the document and the Guest Relations official with whom we dealt made it perfectly clear that the onus was on us to prove the on-board credit was genuine. He kept on insinuating that the credit was something that our travel agent must have offered and could not grasp the simple fact that it was a Celebrity Captains Club loyalty credit that was in dispute. The whole process was distressing and embarrassing and necessitated us having to contact our travel agent back in South Africa who in turn had to contact Celebrity head office in Miami to confirm the loyalty credit was a Celebrity benefit that should have been automatically applied without question. Despite our agent being assured by Miami that the credit was indeed genuine and should have been automatically applied to our account, and that they would confirm this fact directly with the ship, it took a further two days for the matter to be satisfactorily put to bed and this, only after the intercession of the Concierge Class Concierge who personally undertook to see the matter to a satisfactory resolution. All in all an unnecessarily unpleasant experience for which we receive absolutely no apology from Guest Relations for the poor manner in which this matter had been dealt. We had cruised on the Infinity on two previous occasions. Signs of wear and tear are evident everywhere confirming the need for the vessel to undergo a major refurbishment which we understand is scheduled within a year or so. This cannot come too soon. Furnishings and fittings are in a bad state of repair in many areas, notably the buffet restaurant. Pool towels were threadbare and often torn while pool loungers were out of shape, smelly, stained and had clearly seen better days. Celebrity have probably decided not to spend any more on the Infinity until it undergoes its refurbishment. If this is the case it is a policy that should be reconsidered because frankly, the standard of the pool furnishings in particular, are disgusting and certainly not what one should or could expect from a five star cruise liner. On the positive side, the ship’s hard working cleaning and maintenance staff do an admirable job in trying to keep this ageing vessel in reasonable shape. Decline in standards in many other areas were also evident. As examples, the quality of amenities in Concierge Class staterooms is now notably inferior. Food quality in the buffet restaurant was probably the worst we have yet experienced on any cruise we have taken. Variety and standard of beverages included in the Classic package has clearly been reduced in an obvious attempt to persuade passengers to upgrade to the Premium package. Not all was negative though. We were privileged to sail the beautiful Adriatic Coast visiting some quaint, interesting ports along the way. We found the food quality and presentation in the main dining room to be generally of very good standard. Celebrity’s crème brulees still rank with the best! We actually had a meal at the speciality Tuscan Grille and frankly, thought the standard of fare in the main dining room was better. We also dined twice at the speciality Sushi on 5 dining venue and thoroughly enjoyed our meal on both occasions. Entertainment, as we usually find on cruise ships, was a bit iffy. The main production shows were some of the best we have yet experienced and these shows were supplemented by performances from a top class card magician and a classically trained operatic quartet who had reached the finals of Britain’s Got Talent. Really good. On the other hand, some of the other musical entertainers performing around the ship were of no more than basic cruise ship standard. We cannot conclude this somewhat negative review without a “shout out” to the hard working staff and crew who at all times provided friendly, efficient and attentive service and, even at trying times, almost invariably with a smile. Even when one is having a bad day, the friendly smiles and greeting we received form the Celebrity team, helped make the bad day or bad experience just that little bit less of an issue! We have been loyal Celebrity aficionados for many years having attained Elite Plus status a number of years back so our commitment to the Celebrity brand cannot be questioned. However, our less than happy experiences on this cruise, coupled with our perceptions of a steady decline in the standard of the Celebrity product offering, are making us seriously question whether we will ever cruise with Celebrity again. For the first time in many years we have not booked another Celebrity cruise while we were on board. However, we have already booked cruises on Costa (an Indian Ocean destination specific cruise of which our expectations are not too high save for the bucket list destinations we will be visiting), and a Viking cruise from Bergen to Barcelona. It will be informative to see how these two highly diverse product offerings compare to what has been our preferred brand for so many years. Read Less
3 Helpful Votes
Sail Date: July 2019
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely ... Read More
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely old, but it's very clean and well-maintained. And I can't even begin to tell you how incredibly the staff was. We've previously sailed with Princess (just okay) and NCL (horrible experience). My husband and I agreed that we'll look at Celebrity first, for all future cruises. We booked a Concierge Class stateroom, and never regretted it. Our embarkation time was 11:30. We arrive about 5 minutes early, and were on the ship with a glass of champagne in hand before 11:45. I still can't believe how smooth the check-in process was. We spent the next couple hours enjoying the pool bar while waiting for access to our rooms. The stateroom was outdated, but very clean. Our Concierge, Jonathan, was fantastic. He provided guidance with a couple ports, and was able to quickly re-schedule our disembarkation time to accommodate the transfer we booked outside the cruise line. The food in the main dining room was overall amazing (we each had only one meal that was not so great). The service team (waiter, assistant waiter, and sommelier) were very friendly and attentive. The buffet was always clean, and the food was much better than expected. We took part in a Wine and Food pairing, and the host, Fernando, was absolutely hilarious! I only have two complaints: 1.) The first couple days onboard, the staff really pushes dinning and beverage packages, to the point of annoyance. We had the Classic beverage package, which we found to be sufficient. I was on an Aperol Spritz-kick during this cruise, and each one only cost an additional $1.20. Upgrading to the Premium package would have cost another $10 each day, and I certainly wasn't drinking enough for it to be worth it. There are only three specialty restaurants, none of which interested us. 2.) Most of the onboard activities focus heavily on spending money. Jewel shows for discounted items, watch seminars sponsored by Tag, massage demonstrations in the spa, and (of course) art auctions. We've always enjoyed the game shows and trivia activities on previous cruises, but these all took place in a small/enclosed lounge or bar area. On other cruises (newer ships) this has taken place in the open atrium area, which the Infinity lacks. Quick recap of our ports: ---Venice: Embarked Day 1, and stayed in port overnight. We did the Celebrity Doge's Palace, Gondola Ride & Glass Showroom Demo on Day 2. Skip it. The Doge's Palace tour was definitely worth it, but it would be better booked through an outside tour company. The gondola ride and glass showroom were incredibly touristy and uninteresting. ---Split: We booked a walking tour of Diolcetian's Palace through GetYourGuide. It was about a 20 minute walk from the ship to downtown Split, which was very easy. We spent the rest of the day having lunch and walking around the town/Riva. ---Kotor: We booked a speedboat ride to Our Lady of the Rocks and Perast, through Viator. There were 3 other ships in port that same day, and it was insanely packed. We were fairly far out in the Bay, which made for a 20 minute tender ride. I would definitely recommend getting up early to sit outside on the deck or balcony, and enjoy the beautiful views as the ship pulls into the Bay of Kotor. ---Corfu: We booked a beach transfer across the island, through GetYourGuide. It was half the price of the ship's beach transfer, and took us to the exact same resort. ---Naples: If you want to do Pompeii or the Almafi Coast, book this through the cruise ship. We booked Celebrity's 10-hour Capri, Sorrento, Pompeii excursion, and were glad we did it. We were first off the ship and last ones back on. But since it was booked through the cruise line, we didn't need to worry about missing the boat. ---Rome: We booked a hotel transfer through GetYourGuide. It was about $100 for two of us, but worth it. The Celebrity transfer options were only to city-center, and were packed full of people. It was worth the extra money to be taken directly to our hotel. Our tag number was able to get off the ship 15 minutes earlier than scheduled, and the disembarkation process took all of 5 minutes. Our bags were ready for us in the terminal as soon as we got off the ship. Summary: The ship is old, but clean and well maintained. The staff is amazing. The food is delicious. The itinerary was perfect. We recommend this cruise line/ship, and we'd do it all over again! Read Less
1 Helpful Vote
Sail Date: July 2019
We chose this cruise as the dates fitted with our 30th wedding anniversary and also because of the destinations we hadn’t been to before except one. From the start on arrival to the airport , celebrity staff were very organised, not a ... Read More
We chose this cruise as the dates fitted with our 30th wedding anniversary and also because of the destinations we hadn’t been to before except one. From the start on arrival to the airport , celebrity staff were very organised, not a long transfer to the ship around 30-40 mins, concierge check in was very quick, smooth all round, we were on the ship before we knew it, lovely drinks welcome on board, the ocean view cafe was open and we didn’t have to wait longer before the staterooms were ready, staterooms were comfortable enough and had toiletries in the bathroom, hairdryer and safe in the room, our stateroom attendant was very good. Our dining room experience was amazing, we had the most amazing friendly staff who couldn’t do enough for you and it’s the first cruise after doing 6 previous cruises that we saw and spoke to our head waiter all the time, just makes the difference, the food was of good quality, some days were excellent, the favourite was the tornado steak, the lamb and lobster night just fabulous. The Ocean View Cafe, was set out around both sides, sometimes you were searching at different ends for certaIn foods, but you got used to the set up, we never struggled to find a table as there is plenty of seating, the staff again are very friendly. The ship itself was lovely, I understand that people say it’s a little older fashioned but nothing at all that you need to worry about, we felt that all the areas, Cafe al Bacio, martini bar, cellars masters bar, were of a good standard, there is fabulous outside film area all with comfy seating showing movies everyday, the toilet areas are very clean and well stocked and the staff again are very friendly. We loved every destination that we went to, Venice was gorgeous, gondola ride is €80 but this can take up to 6 people, so you can share the cost, what a beautiful place. Croatia was gorgeous, we just took the hop on hop off bus for a bus tour and walking tour this was €20 pp, really good way to look around. Kotor was just stunning, you take a tender from the ship and we just had a look around ourselves, for a few hours, wow the sail away was stunning to see. Corfu we wanted a beach day, we missed out on the celebrity beach trip, this sells very quickly we tried to book as soon as we got on board but it was already full, the ship cost for this trip is around $40-$45 pp, so we just got off and looked for own transport, be careful as the taxi trips at the port are charging €110 for 2 which is just a rip off, here we ended up on the red tour bus at €19 pp, we stopped off at the first beach on the tour had 4 hours and then got the bus back and saw the rest of the tour which was great, beach beds to hire, reasonable cost, with bar selling drinks and food at good prices, there are also toilets at this beach, the staff were very friendly and are up and down the beach serving. Naples we did a ship trip here, at $99pp to Pompeii we did the 1.30pm 4 hrs trip as the am one was sold out but this was perfect we had the best guide called Jose, he was very knowledgable and was passionate , he was quite funny also which made the trip brilliant, apparently we totally made the right decision to go in the afternoon as the morning one was so rammed with people it was hard to get around.. Wow this cruise was amazing we loved every minute, we will definitely be cruising with Celebrity again.. Read Less
6 Helpful Votes
Sail Date: July 2019
This was our first time on celebrity (we previously sailed on Royal Caribbean, Princess and Holland). Celebrity is definitely our least favorite. It's not terrible, just underwhelming. The Infinity is an old ship and definitely has a ... Read More
This was our first time on celebrity (we previously sailed on Royal Caribbean, Princess and Holland). Celebrity is definitely our least favorite. It's not terrible, just underwhelming. The Infinity is an old ship and definitely has a lot of wear and tear. Pros: -The entertainment for the most part was very good. The Celebrity Singers and Dancers show was dated and nonsensical but we liked everything else. They bring in a lot of acts from outside that are outstanding (there was a group from Britain's Got Talent that was particularly great). The musicians playing throughout the ship during the day were also very good. -The food in the buffet was great. They always had something different and a lot of the food was based on the stop we were in (i.e. Greek food when we were in Greece). We also did the specialty dining in QSine one night for the Le Petit Chef experience (they project a show onto your table and plate). That was very cool and unlike anything I've ever seen. -The Celebrity Shore Excursions were all very good. I liked the tour guides and they gave a lot of good info. We took one in all of our ports except for Dubrovnik. Cons: -We felt like Celebrity was constantly trying to get us to spend money. We were asked to buy drinks or drink packages constantly that we had no interest in. It felt like they were pressuring the staff to sell more packages. We were constantly being handed tickets or fliers for jewelry sales (something we also have no interest in). It started to get really annoying. -We really didn't enjoy the experience in the dinning room. As a table of 2, we were sat mere inches from another table of 2 so it felt awkward. The service was also too slow for our liking but space was the main issue. We stopped eating there because we had no space. -Our balcony door (Room 6094) was broken. This is a serious safety issue. We were locked out on our balcony and had to call down to a guest on the deck below for help. After that, we had to keep the door partially open whenever we used the balcony. This is unacceptable. We did let them know at guest relations but I don't know that there was anything they could do. -Basic necessities were not sold on the ship. The biggest issue was that they did not sell sunscreen. For a warm Mediterranean cruise, this is a huge problem. We used up the one we packed on our sea day and couldn't buy more until we got to Greece. They also don't sell pads (sanitary napkins) or advil in the main store. -There were not a lot of free activities to do on the boat. This made our sea day really boring. A lot of these would be easy fixes (a wider selection of board games and books in the library). Other cruise lines have had activities like stargazing, jewelry making, cookie decorating, cooking demonstrations, etc. that made sea days a fun experience. A lot of the free activities (like a dance class) were out on the pool deck which was too hot and crowded (while lounges and spaces like the theater remained mostly empty). The ports we went to were really nice so we enjoyed the experience but we probably wouldn't sail celebrity again. Read Less
2 Helpful Votes
Sail Date: June 2019
I was hoping to be wowed by Celebrity having read up so much prior to going, but i have to say although they were good, I do prefer other cruise lines in retrospect. The ports of call made this cruise memorable for the right reasons. ... Read More
I was hoping to be wowed by Celebrity having read up so much prior to going, but i have to say although they were good, I do prefer other cruise lines in retrospect. The ports of call made this cruise memorable for the right reasons. Our cabin was lovely, clean and such a comfortable bed. Good closet space. Bathroom supplies were fine. A very quiet and smooth sail throughout no issues with the ship itself even though its due a refit being older, but i liked the size of it, and managed to not get too lost. The small annoyance is the water in cabin is extra costing over 5$ for a warm bottle of water, which if you have a drinks package its Free from the bars. Mini bar is also extra. Dining was mediocre. our table for 2 was squashed by a stair well we felt squeezed in. Service, was fine, just a little forced. Buffet was again Ok, but on some occasions some sections were closed, and left very little to choose from, however the breakfast ommlette station was fantastic, offering hot variety on demand. The waiters who clear the tables work very hard. Lovely views whilst sitting in the Buffet, this was lovely for sunsets and dolphin spotting whilst eating. Some bars kept running out of things waiting on deliveries. Some toilets had toilet paper on the floor, and no napkins. It actually felt like the ship was short staffed for some reason.Maybe they were training staff still I dont know. Food in the main dining was often luke warm and tiny portions. The soups were lovely to taste,but the menu every day was un-inspiring really, i was hoping the food would be something extra special. We didn't do the speciality due to the constant upsell all the time, and the menus offered there were pretty much the same you could get for free elsewhere. Cafe Bacio the coffee shop was a favourite of ours, wonderful drinks and pretty good service in here. Entertainment was constant around the ship, a great DJ Alessio, was fantastic, some great sounds, round by the pool bar and Maritin bar. He lifted the mood well. Evening entertainment one show was great the IBroadway was excellent but the other shows were ok, nothing too engaging, we found much of the shows were gameshow style which felt very much for the Americans onboard. Most of the bar staff we experienced were quite miserable, and found service very inconsistent and slow, one person great, next person not at all bothered to connect with you. such a shame. The best part was - Our ports of call were excellent, itinerary fantastic. I loved Venice, and Split and Kotor especially. The tours we did were great too, very insightful and interesting the tour guides were fantastic, we did some walking tours and found them very well organised and enjoyable. All the tenders and transfers were organised very well. everything rang smoothly, I was just a little underwhelmed by Celebrity, most of the hype says they are top of the list. i beg to differ. Read Less
1 Helpful Vote
Sail Date: June 2019
This is my 7th cruise, 4th with celebrity, 1st on the infinity. We choose this cruise based on the itinerary and we truly loved all the ports. The ship had an overnight in Venice then set sail the next day. I actually liked this ... Read More
This is my 7th cruise, 4th with celebrity, 1st on the infinity. We choose this cruise based on the itinerary and we truly loved all the ports. The ship had an overnight in Venice then set sail the next day. I actually liked this because it gave us an opportunity to explore Venice at night and have an incredible dinner in Venice. I also didn’t feel rushed. Our other ports were Split Croatia, Kotor Montenegro, Corfu Greece, and Naples Italy. My favorites were Croatia were we hired a private guide by speed boat to take us to HVAR for the day and Corfu were we hired a private sail boat to take us sailing for day. Montenegro is nice, cute little town. We stayed on the boat in Naples as we have been there before. We did have aqua class which allowed us to dine in BLU, and I feel is totally worth it. It’s a more exclusive experience and the service and food are wonderful. I especially love the breakfast. The staff on the ship are always so amazing. I had an injury on the boat and the staff went out of their way to be helpful. My only note about this ship is that it is very dated ( but we knew that coming on). My understanding though is that it is getting a complete refurbishing sometime soon so that will take care of any minor issues. As usual I just recommend people to do their research on the ports and find things you really want to do. Just getting off at the ports and walking around gets very old and boring. Take some time to think outside the box and look into even hiring private companies. Lastly, make sure you make your speciality restaurant reservations well in advance. They are very good and worth the money but they always book up. I can’t tell you how many times I have heard passengers complaining on day one that all the speciality restaurants were booked up because the didn’t know to reserve in advance. You can also now make spa reservations in advance so consider that for a day at sea. Just remember you are on vacation, try not to nick pick at every little detail. Just enjoy the cruise, drinks and food. Read Less
Sail Date: June 2019
We chose this ship for its itinerary and the timing of departure. We are experienced cruisers (10+ cruises) and this was our second on Celebrity. We booked a SkySuite (8127 accessible). After reading multiple reviews on this ship I will ... Read More
We chose this ship for its itinerary and the timing of departure. We are experienced cruisers (10+ cruises) and this was our second on Celebrity. We booked a SkySuite (8127 accessible). After reading multiple reviews on this ship I will admit I was concerned. I thought the ship would feel old and tired, I thought the staff would be lukewarm and the food mediocre. Now I am just wondering what ship the rest of the reviewers were on, because it certainly was not the Infinity that we experienced. We thought the ship was in great shape (yes if you look closely you could see some wear in tear, but whoever is looking that closely better not come to my house because we've lived in it for 16+ years and it also shows some signs of its age). The staff was delightful -- lots of fun and great entertainment. The ship is big enough to have the resources/activities of a large ship, but not so big to feel overwhelming. If you wanted to, you could avoid the crowds (even on sea days). We loved our Suite Class perks! Food in Luminae was among the best we have had on any ship including some luxury lines that are all about the food. And being in a dining room that seats a maximum of 50 at a time meant that we never felt rushed, never had crying babies, etc. to interrupt our dining experience (and we really dined!). Thought the itinerary was strong, although was a bit disappointed in Split, would have preferred Dubrovnik. Shore excursions were fine but not extraordinary - our best excursion we booked privately in Corfu. The only real complaint was the Wifi was spotty. and getting to and from the port in Venice is a pain -- Celebrity should have provided free shuttles - not charged for it. Read Less
4 Helpful Votes
Sail Date: June 2019
Having met two couples in June 2018 on the Baltic cruise on the Eclipse we decided to cruise again this year on Constellation for the Dalmatian coast cruise. Having read numerous reviews my expectation was of an older ship and I did ... Read More
Having met two couples in June 2018 on the Baltic cruise on the Eclipse we decided to cruise again this year on Constellation for the Dalmatian coast cruise. Having read numerous reviews my expectation was of an older ship and I did not expect to experience the excellence of our previous cruise. We booked early and chose Aqua class and had rooms on deck 9 I had heard poor reviews as pool deck was above us but can honestly say that other than sun beds being stored in the evening did not notice anything else. The room was spacious well designed and although old was very comfortable and our cabin attendant was superb. The Blu restaurant staff from front of house to the waiters were excellent, the sommelier terrific and the choice of wines could not be faulted and it’s a long time since I had enjoyed Port after dinner. The Spa was good and the gym always had available equipment. We went to a couple of shows and enjoyed the Cabaret night especially the Les Miserables compilation. The Frankie Valli tribute act again were very good. All in all a very good cruise and an enjoyable holiday. Highs and lows below Highs All transfers early and very good vehicles for 6 people Restaurant/ bar and cabin staff could not be faulted The ship exceeded expectation Quality of food was exceptional although restrictive for one vegetarian member. Lows Pre booking seating for flights complicated and given wrong info Check in at Venice why put trainee staff on Aqua class ? Delayed by 10 minutes on priority boarding Hard sell of packages days 1-3 it was endless Drinks packages not added to room card refer to check in Bad experience at Bocia coffee lounge where staff chose to ignore us at the front of the queue and served others resulting in leaving without a drink. We did not do any excursions with Celebrity. Re the ports of call Rijeka and Sicily did not match the rest of the locations. Read Less
1 Helpful Vote
Sail Date: June 2019
My husband and I went on this cruise to celebrate our 25th anniversary and we brought our kids ages 23,21,and 15. We have been on a Carnival Cruise and one other Celebrity Cruise and we knew we loved Celebrity - it did not disappoint! ... Read More
My husband and I went on this cruise to celebrate our 25th anniversary and we brought our kids ages 23,21,and 15. We have been on a Carnival Cruise and one other Celebrity Cruise and we knew we loved Celebrity - it did not disappoint! Embarkation was so very easy with no long lines and a lovely glass of champagne upon entering the ship. We loved our cabins and our statesman Jeremiah was wonderful! Food was wonderful in both the buffet and the main restaurant. We tried the Sushi restaurant too and it was very good. Did the Select Dining and made the reservations a couple weeks in advance based on what we were doing that day in the port. (Did canoe trip, knew we needed a nap, dined later that night) I would strongly suggest doing this so you get a table. We were actually able to sit in the same spot with the same fabulous waiters (Frances and Paola) every night! We upgraded to premium drink packages and were never disappointed with drinks. Service at every bar - also excellent! Shows, bands, all entertainment, dancing, trivia - all fun and never overcrowded. I do not know how they do it but the ship NEVER feels crowded! The pools even do not get super crowded. But 2 times we did have to circle around a bit to find lounge chairs - no big deal to us. The gym was fantastic with lots of machines and ellipticals and freeweights and a yoga/stretching area. Again, never felt crowded. Did not use spa because we felt it was pretty expensive. Shops onboard were great and I got great service and no pressure when I shopped. Ports were wonderful and we did 3 excursions at 3 ports and all of them were very good and very organized. Again, Celebrity just does this RIGHT! And coming back to the ship and getting a cold drink and cold towel after a hot day feels heavenly! Disembarkation was easy and organized. We took a bus (arranged by Celebrity) to airport and, although we had to wait a few minutes and there seemed to be a little confusion about which line we should be in, we got on and got to the airport in time. Overall, I would recommend Celebrity Infinity to anyone who is not expecting slides and waterplay for kids, skydiving areas or ziplines...all those extra things that some cruiselines are adding that we have no interest in at all. Infinity itself is due for a refurbishment and, while it was clean, there are some areas like cushions and carpet which could use an update. Read Less
3 Helpful Votes
Sail Date: May 2019
First time in a Millennium class ship, not overtly impressed. Needed a refurb and the layout of some areas like the buffet, elevators, main parlor were small and odd. I'll definitely make sure I'm on a solstice or edge class ... Read More
First time in a Millennium class ship, not overtly impressed. Needed a refurb and the layout of some areas like the buffet, elevators, main parlor were small and odd. I'll definitely make sure I'm on a solstice or edge class next. I enjoyed Blue as we usually do concierge class. The wine selection by the glass even for premium is seriously lacking...the wines were poor and cheap. I missed Murano. I also found the constant upsell annoying and constant. I found the guest services staff a bit rude at times. I enjoyed the change in aqua class but I'm not sure it's worth the extra money, but it was nice to try. I really enjoyed the staff at Blu and the itinerary was good with only one sea day. I would recommend the cruise maybe just not the ship itself. We didn't do any celebrity cruises excursions but booked many good ones on our own. Read Less
5 Helpful Votes
Sail Date: May 2019
Just returned from a first cruise on Constellation . Was a bit worried as some of the reviews mentioned wear and tear and dated ship. Worry not! The ship looks great, immaculately clean, a lovely stateroom, (maybe not the most modern of ... Read More
Just returned from a first cruise on Constellation . Was a bit worried as some of the reviews mentioned wear and tear and dated ship. Worry not! The ship looks great, immaculately clean, a lovely stateroom, (maybe not the most modern of colours) and beautiful communal areas. But what made this trip so good were the staff, right through from the stateroom attendant to the restaurant and the entertainment team, everyone was welcoming and attentive. Somehow they managed to combine friendliness, fun and fantastic service. Food was excellent wherever we ate, entertainment was varied and fun. Live music in bars was relaxing and not too loud. We had Free Dining and were prepared to share a table. As such, whatever time we arrived for our evening meal, we were seated immefiately. We did afternoon quizzes, fun but testing, watched football on the top deck big screen, went to the theatre each evening. The Cruise Director is a sheer delight and his sense of fun is infectious. We travelled around the Adriatic from Venice to Rome and the ports varied from the beautiful Dubrovnik to the vibrant Naples, quaint Kotor, stunning Valetta and chaotic Catania. For us the variation added interest and charm. The only thing I would pull Celebrity up on was embarkation, which was somewhat chaotic, although, that could have been due to Venice port authorities. Disembarkation was excellent. Read Less
3 Helpful Votes
Sail Date: May 2019
We wanted to see Mykonos, Athens and Santorini and have cruised with Celebrity on a number of occasions. Overall it was a decent itinerary with 8 x ports and 4 x days at sea. Good staff and some really good U K based performing acts in ... Read More
We wanted to see Mykonos, Athens and Santorini and have cruised with Celebrity on a number of occasions. Overall it was a decent itinerary with 8 x ports and 4 x days at sea. Good staff and some really good U K based performing acts in the theatre. Food overall was good but the main dining room menu is getting a bit stale and as such we ate in self service restaurant on a few occasions which was a nice change. We found it disappointing that we could not even try a Martini, using our drinks package, you needed premium, in the Martini Bar. In general the wines that we tried at night did not match the quality from previous Celebrity cruises. We booked three shore excursions through Celebrity and two through Cruising excursions, which on the whole were far better value than Celebrity. Although the ship was okay it is definitely looking very tired and in urgent need of a refit. We also enjoyed coffee at Al Bachio and the occasional confectionary on a daily basis. It was also nice to be sitting somewhere and one of the onboard entertainers would set up and start playing. Read Less
Sail Date: May 2019
Our cruise aboard Celebrity Infinity was fabulous. We began with a stay at the Hilton Diagonal Mar in Barcelona. The hotel was flawless and has an incredible pool/beach club and the view from our room was breathtaking. Barcelona is such a ... Read More
Our cruise aboard Celebrity Infinity was fabulous. We began with a stay at the Hilton Diagonal Mar in Barcelona. The hotel was flawless and has an incredible pool/beach club and the view from our room was breathtaking. Barcelona is such a nice city to walk. The embarkation process was easy and uncrowded. We boarded around noon and our stateroom was available around 1:00. Enough time to wander the ship a little bit.... I was a little apprehensive of what the ship's condition would be based on reading some reviews on this site prior to leaving on our trip. There were a number of reviews that described the ship as tired. We found the ship to be very clean in all areas. It is scheduled for dry dock and a major renovation in November 2020. The stateroom was in good condition. All of the furniture and fixtures were clean and in good repair. The public areas appear to have been renovated in recent years and the public area furnishings and décor was up to date and in great condition. The stateroom did lack some things that I assume will be addressed in the November 2020 renovation. in this day and age where everyone travels with a phone and iPad (or laptop) there were not enough power outlets available. We brought a 10 unit charger station and were able to overcome this challenge. There also was NO power outlet in the bathroom. There were three of us in the cabin including our 11-year old son. We were in an Oceanview cabin with a pull out sofa bed for our son. I would not recommend this configuration as it minimized the space when the bed was pilled out. An overhead berth would have been more accommodating. I was pleasantly surprised that every single crew member was friendly and demonstrated excellent hospitality. Without exception! There were plenty of activities to participate in and entertainment to enjoy. The "Fun Factory" for our son was well run and had everything to occupy and entertain an 11-year old. The ports on our itinerary were nice and varied with an emphasis on Greece. Read Less
17 Helpful Votes
Sail Date: May 2019
Two years ago, while sailing on the Celebrity Constellation, we heard about their new ship, the Edge. The ship’s description and concept looked interesting so we ultimately signed up for the May 25, 2019 cruise to Italy, Malta and ... Read More
Two years ago, while sailing on the Celebrity Constellation, we heard about their new ship, the Edge. The ship’s description and concept looked interesting so we ultimately signed up for the May 25, 2019 cruise to Italy, Malta and Greece. Unfortunately, after boarding the ship, we ran into one disappointment after another, not the least of which was our discovery that the infinite balcony cabin was poorly designed and generally inconvenient. Some of our issues are no doubt subjective. But as several are arguably objective, let me start with those. 1) The infinite balcony configuration in our cabin was such that only about one foot of space separated the bed from the French doors, which required that the doors be left open at all times. And given the narrowness of the balcony, the balcony furniture had to be pulled away from the window so that the descending blind wouldn’t hit it. Then the furniture had to be pushed back into the balcony so that I could get into the bed. The blind design itself was poor in that whenever we wanted privacy while in port, we had to close it, which blacked out the cabin. Didn’t the designers think about utilizing a sheer in addition to the blind to give privacy but allow in light? We were particularly angered by the fact that the brochures show a completely different configuration for infinite balcony cabins, one where the bed placement provided plenty of room. We were never informed that the cabin we booked was configured differently. 2) About five minutes after first entering our cabin, we realized that the “infinite” balcony is nothing more than a glorified picture window so that the cabin is no different from an ocean view cabin except that the window opens half way. 3) The closet configuration is badly designed. There is insufficient room to hang long items (dresses, pants, etc.). We even had to ask the steward to take away the bath robes as we needed the space for our clothing. As an FYI, the secondary metal shelf that’s situated about three feet off the ground should have been designed to fold away to provide more space. 4) Electrical outlets are only provided on one side of the bed. This makes little sense. 5) The interior spaces of the ship were surprisingly dark and dreary. I’m sure the designers claimed that the look was elegant and avant-garde. But when coupled with the fact that there seemed to be limited spaces where music wasn’t continuously playing at one volume level or another, this added up to an inhospitable arrangement. 10) Speaking of loud music, we dined at both the Fine Cut Steak House and Raw on 5. In both cases, although seated by the windows, the music blasting from the Grand Plaza made our meals unpleasant. Whoever thought up the idea of open restaurants near the ship’s central entertainment section must have been deaf. On the subjective front (and some of these points obviously apply to other cruise ships): 1) Daily menus for all restaurants and all meals should be made available on the cabin TVs or on the Celebrity app. If this was done on the Edge, we could not find them. 2) There was plenty of empty wall space in our cabin to accommodate wall hooks and covered shelves. These would go a long way to offsetting the limited closer space. 3) The elimination of the library, one of the main quiet spaces on most cruise ships, was a mistake. Sorry if this sounds like a lot of complaining, but although there were some positive features on the Edge we were expecting much more of the ship. So its failure to live up to expectations went a long way toward diminishing our enjoyment of the trip. As it is, while we will possibly cruise on Celebrity again, it will NOT be on the Edge or any of its future sister ships unless we find that they have been extensively redesigned to eliminate the Edge’s many problems. Read Less
8 Helpful Votes
Sail Date: May 2019
As seasoned Celebrity clients enjoying previous cruises on their Solstice Class ships we had preconceived ideas as to what we might expect on the new Edge. With all the advertising hype we’d read and the artist’s impressions we’d ... Read More
As seasoned Celebrity clients enjoying previous cruises on their Solstice Class ships we had preconceived ideas as to what we might expect on the new Edge. With all the advertising hype we’d read and the artist’s impressions we’d seen on line over the last months we were quite excited to finally experience this brand new innovative ship. First, our stateroom and spacious bathroom were nicely designed with an easy on the eye colour palette and the bed is comfortable with quality sheets and bedding. The spacious shower was great. The jury is still out on the ‘Infinite Balcony’. Having experienced this new concept on an 11 day cruise we have come to the conclusion that we prefer a traditional balcony and not this very wide window that opens to just above waist level. No sunbathing is possible here except down to said level and the motor operating the window is a little noisy, ditto the black out blind consequently disturbing your partner who still might be sleeping if you feel the need for fresh air and light in your stateroom at sunrise or whatever time of day. We appreciate the idea behind this but it really didn’t work for us. The general design of the Edge is far removed as it can be from the Solstice Class ships but it’s difficult not to make comparisons. There are a lot of plain walled corridors with dead ends on the Edge which in places gives it the look of a modern conference centre and not a luxury ship Modern and contemporary it maybe but quite stark looking in certain areas. How about some more artwork to soften this? Celebrity’s obvious intention was to create a totally different style of ship which would appeal to a different and younger market. The result is a party type ship with constant uber loud and invasive music from bands or DJS and trivia competitions hosted by crew using high volume microphones who obviously like the sound of their own voices all of which takes place in what is the equivalent of a central atrium which extends to the Martini Bar. Hence there’s no escaping from the constant cacophony of noise which can be heard on all decks throughout this vicinity. The problem here lies because the ship in this area is almost totally open planned with no glass or walls separating one section from another. Consequently a relatively quiet and relaxing coffee in Al Bacio on Reflection and sister ships is now an impossiblity in the new mutation of Al Bacio on Edge which is directly above the noisy central atrium cum Martini Bar. If you time it right in between sessions (about 15 minutes of respite) you might get a coffee when you can actually chat to your partner, fellow cruiser or server without shouting or getting a sore throat to boot! Ditto the same experience in the ‘speciality fine dining restaurants’ which all share this dreadful noise with the party revellers below whooping and cheering whenever the barman in Martini Bar juggles his bottles and cocktail shaker to the delight of his customers. So for those who are in search of a relaxed and quiet fine dining experience in these restaurants can forget it. This is a huge designer mistake! There is nothing to compare on Edge to the tasteful and wonderful Murano and Tuscan Grill. We so missed them both!!!! The concept of the divided MDR into 3 different styled restaurants didn’t work for us. The main changing daily menu in all 3 restaurants are identical and the few (3 or 4) speciality dishes reflecting the country they represent are disappointing to say the least. We tried the Italian restaurant once and on the strength of that cancelled our other reservations in the other 2 restaurants. Having said that the rack of lamb dish there was infinitely better than in Fine Cuts where we had to send it back as it was dry and overcooked. The second attempt was equally as disappointing so added to this the awful noise from the high volume of music and annoying bass coming from below, we upped and left. Several diners close to us were complaining to the servers hoping they could influence someone to reduce the noise levels but it seems that all decisions like this come from head office in Miami. Ridiculous! Perhaps the new generation of cruisers either want or can tolerate these noise levels but Celebrity are bound to lose a good percentage of clients who are looking for a quiet relaxing and sophisticated cruise. Fortunately we were in Aqua Class so we dined in Blu most evenings which for us was the best dining experience although not yet quite as good as Blu on Solstice Class we’d previously enjoyed. The service however in Blu was exemplary. Breakfast in Blu was a delight and consistently excellent. Sometimes the best meal of the day. Sad but true! Still on the subject of Blu....where the previous Blu restaurants in Solstice Class enjoyed lovely sea views from all the windows, the view from Blu on the Edge is of lifeboats. Not very inspiring. Eden was very underwhelming and nothing like the artists impressions. Maybe when the potted plants grow it might look more exotic. Nothing very Eden like there and a lot of wasted space. As one of the only places on board one could find reasonable peace and quiet to enjoy a drink it’s a shame they don’t serve coffee there as an alternative to the noisy Café Al Bacio. Also what decent cocktail lounge runs out of mint half way through the cruise? It did in Eden and obviously also in the Martini Bar. So that was the end of mojitos for me on this cruise! Would we sail on the Edge again. Sadly no! We much prefer Solstice Class. Let’s hope they don’t follow suit and become Edge-like or Celebrity will lose our custom and I believe that of many more besides. Read Less
5 Helpful Votes
Sail Date: May 2019
Chose the itinerary to experience the new Edge. Had been to all these ports previously except Napflion so the ship was the main driving point for our choice. Embarkation and disembarkation were perfect, total of 15 minutes combined. The ... Read More
Chose the itinerary to experience the new Edge. Had been to all these ports previously except Napflion so the ship was the main driving point for our choice. Embarkation and disembarkation were perfect, total of 15 minutes combined. The process for getting off the Edge at your preferred time was seemlless. Staff was first class everywhere we went. Ivan , Diana and Green in Blu, Cruz maintaing our cabin, Jesse In Fine Cut , the service was immaculate. We frequented Tuscan,Cyprus,Fine Cut,Normandie and Oceanview all were excellent with great menus and selections that always made decisions tough. Entertainment both throughout the ship and on nightly shows was good. I am totally perplexed about folks complaints about the Infinite Cabin. We loved it,Celebrity told us what they wanted to accomplish and in our opinion they delivered. Bathroom was more roomy with wonderful amenities, storage was plentiful for the11 night cruise we enjoyed the ship ,the technology made everything easier to control and the decor is simple modern and stylish. Throughout , Edge is a gorgeous vessel everywhere the art the attention to details made it a pleasure to sail in. The Magic Carpet was unique but with weather factors it may need some rethinking. We actually booked a meal on it and decided to cancel because of wind and cold weather. The one time it was used for tendering it was fantastic. The tender boats are plush and extremely comfortable. Destination gateway a tremendous innovation that made it a pleasure to go ashore. We did 3 private tours and 2 tours with Celebrity. Our Celebrity tour experience was average at best and needs work. The one point that was most interesting to us was Eden both the area and the Restaurant. I loved it my wife did not. Definently it’s something everyone should try with an open mind but at the end it’s an acquired taste. Overall The Edge exceeded our expectations. Again some of the complaints are so silly. Celebrity told us they were trying to change the cruise industry and in my opinion they have done just that. Great job and great cruise. Read Less
17 Helpful Votes
Sail Date: May 2019
We hadn't been on a cruise to Amalfi Coast or the Greek Isles and the Edge was certainly a draw. I had read the review before leaving but was determined to form my own opinion. While the ship is beautiful and innovative in many ways ... Read More
We hadn't been on a cruise to Amalfi Coast or the Greek Isles and the Edge was certainly a draw. I had read the review before leaving but was determined to form my own opinion. While the ship is beautiful and innovative in many ways we missed some of the old standby design elements. There is no way to walk the promenade and enjoy the sea. You can catch a glimpse of it occasionally between lifeboats but that's it. You can not walk all the way around the ship. The only place to do this is upper deck walking track which is nice but terribly busy with runners and standers and very windy, always. You can't get that, "by the sea" feel because you are so high above it. We missed the bar at the front of the ship. We were in New Zealand on another Celebrity cruise and enjoyed the beautiful dance floor & bar that was huge and filled with curved windows around the entire horizon. There is nothing like that on the Edge. The front of the ship is for "suites" or better and the rest of the ship's guests are in the back with no access to the view out the front other than on their TV. The pool area is beautiful. However, access to things like bars, hot tubs, food is poorly planned. In order to go from the pool to a hot tub, you have to go up a floor, either by stairs or by a long ramp, it isn't close. There is only one very small bar that is always overworked with a long line. There are plenty of chairs around the pool. We never had a time when we couldn't find a chair. The sanctuary pool area was nice but too warm most days. Saw very few people using the Cabanas (there is an extra charge for these). The Sunset bar on the back of the ship is nice but small as well. Very limited space and there were many times (usually every evening at sunset) when there was no place for people to sit. The area at the rooftop garden is nice but usually empty. There didn't seem to be much happening there. Nothing except the occasional saxophone soloist or a movie. The Sunset bar is around the corner so it was just not used much. The Sunset Bar is the only nice place outside for you to sit and look over the water if you aren't in a suite so it should have been larger. The bartenders do a great job here. Much friendlier and faster than the ones at the main pool bar. Specialty restaurants: We ate at Eden, La Petite Chef, Steakhouse, Magic Carpet. Thoughts: Magic Carpet - food is amazing but you can't enjoy it because the wind on the magic carpet is crazy! The ship is moving so, of course, there is wind but they didn't design the space to mitigate the problem. Everyone was wrapped in blankets, trying to hold down their food while they tried to eat. At one point the waiter was pouring wine and it blew out of the glass onto the people at the next table. The bread was flying off the plates. We saw several couples just call it and leave. Crazy expensive ($100 each) for that experience. Eden - interesting but wouldn't do it again. The food and service were good. Keep in mind that the focus here is art. With the food as well as the entertainment. You will have amazing looking food but super small portions. The food is art and they do a good job of pulling that off but you won't walk away stuffed. This space was NEVER filled. People walk in, look around, leave. Huge area but not being used. La Petite Chef - fun to do once. Food not very imaginative but the show is interesting. Wouldn't do it again unless I had little kids with me. Steakhouse - excellent food. Our service was good. Not a fan of the huge chairs that you can't see out of. Felt like we were in a hole. Lot's of noise from downstairs. Breaking the main dining room into 4 separate areas is genius. We ate at three of the 4 and they were all excellent with exceptional service. We were in Aqua Class so we ate at Blu most nights. The food and service there were wonderful. No way to see out because you are looking at lifeboats and unfortunately it was always very noisy. There is only one restaurant (other than the buffet area) where you can actually look out from most of the seating and that is in Eden. Otherwise, you are inside rooms with curtains that are closed. Our group of 4 was never seated near a window. It always felt enclosed. I thought when they were talking about the design that it was more outward looking. Not so, it felt more like the inside of a hotel. I did miss the glass elevators in the atrium like Celebrity's other ships. Here you have banks of elevators that are all enclosed. Fast but enclosed. Miss the promenade area of pubs and little shops (ice cream, cupcakes, Irish pub, etc) on other ships. Edge has Tiffanys, Cartier, etc. instead. Very expensive shopping venues. Great if you are interested in spending $18K on a watch. (seriously, that was the price) Embarkation and disembarkation were both seamless. Celebrity has this down and they do a great job. The tenders are beautiful and the area for disembarking on the ship is amazing. Enrichment activities were nonexistent. We had naturalists aboard on our last cruise who gave talks about ports and wildlife, etc but not on this one, where there was such a great opportunity for a historian or geologist, but there was nothing. At one point we got excited because of the daily planner listing "4 Ocean" enrichment activity. We rushed to fit it into our schedule and tracked it down (no one even knew where it was being held) and it turned out to be a marketing ploy to get you to buy a bracelet made from recovered plastic for $20 from one of the gift shops. Not a presentation just an end cap in a shop. No sail away band on deck at any port. Very little entertainment on deck. One female vocalist and one great band tried to rotate around the ship. Seemed they were always playing somewhere but they weren't enough. Lots of canned music playing. Spa and thermal suites were wonderful. The staff was great and the facilities are awesome. Classic drink package has apparently been changed and now there is an upcharge on many drinks. You are encouraged to upgrade to the premium package at every turn. The excursions were good for the most part. Only one was a drag. In Athens, we were literally hearded from one space to another by a tour guide who couldn't stop talking for two seconds. The tour listed lunch and we were moved through the streets (at 3pm) past multiple spots with sidewalk seating to the side door of a place where we stood in line to get a wrap and told to find someplace to sit and order our drinks. Several people on the tour left at that point and took a cab back to the ship. It was ridiculous. Conclusion: The Edge is a beautiful, innovative ship. It doesn't feel like a ship but like a new hotel. We did miss some of the things we cruise for, a view of the sea, the feel of being out on the water, walking the Promenade, enjoying early mornings on our Veranda, etc., are just missing. We won't book this class of ship again but it was a lovely trip. Read Less
2 Helpful Votes
Sail Date: May 2019
What we enjoyed : Aqua Class Exclusive access to BLU restaurant , priority access to Thermal Suite and Spa facilities. Services Excellent service of staff, approachable and in general very helpful. Food Good to so-so ... Read More
What we enjoyed : Aqua Class Exclusive access to BLU restaurant , priority access to Thermal Suite and Spa facilities. Services Excellent service of staff, approachable and in general very helpful. Food Good to so-so depends on the menu and restaurants. Overall a bit too salty and sweat. The buffet is between Mirage Las Vegas to Wynn, somewhere in between. Cabin Technology - Cellphone App can control blinds, veranda, lighting, temperature. App also can show expense accounts, look up decks, activities, and daily menu of all restaurants. Daily recap video of Cruise Directors, shopping guide, and live map about whereabouts/speed on TV. Key highlight was the ship's Master / Captain Costa's one hour presentation on the second last day about how cruise ship operates, the organizational structure and changing industry trends including gender equality, ship's design for environmental considerations such as waste processing and GHG etc. What we hope to see improvement Food Oceanview Cafe ( Buffet) 1. Selection of food, especially on the Asian cuisine side hope to see a bit more availability of Chinese, Korean and Japanese selections. Too many repeat items over the 11 nights over three meals. 2. Reduce amount of sugar for deserts such as cake, tarts, ice cream and cookie, we found too sweat for most items. Le Petit Chef 3. Reduce sodium for some food, we found beef dishes in general are a bit salty across all restaurants. Raw on 5 We didnt try, but not very appealing based on what we have seen on the menu and on display. Entertainment Eden : it is just a bit too abstract for us to understand the concept. Excursion The tour to Nafplio ( Nauplion) was the first time Celebrity has ever been to. The town itself is wonderful and very pretty to stroll through and spend some time for photo and souvenirs. However, We feel Celebrity and tour operator should think about how to develop more for the town maybe like agri-tourism to visit to orchard or groves. There are basically three major spots that you can go, we went on with the Palamidi Fortress and Epidarus, the tour guide mentioned that they came from Athens 4 in the morning. The tour itself dont really going to take more than 3.5 hours all together which our tour guide spent a lot of time talking instead of walking ( also we were very disappointed about a nearby restaurant of Epidarus which the owner/server who told our guide and everyone about offering $3Euro for a cup of orange juice but then charged everyone $4 Euro, some paid some didnt, just on the principle side we dont enjoy being scammed). As a result, we are see the excursion can be improved. I am not sure if Celebrity will return to Nafplio, this port requires tender and Edge had to use its own tender/life boat for the job. Apparently cruise-tourism has not been developed here. Read Less
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