I’ll start this review by saying I am a very experienced cruiser with status on Disney, Royal and Carnival and this was my first and probably last Celebrity cruise for a while.
Starting on a positive note with pros - the interior of the ship was redone during COVID so the rooms are very pretty. We went during a peak week so we did 2 ocean view cabins on the third deck and they were very ...
our 21st cruise. 7th on Celebrity going back to the Century. Sadly our cruising days are over. We booked late so got an inside room on deck 2. It was dirty, missing towels and Kleenex unit our 2nd day. There was no Captain Club welcome, nothing. The ship is worn. How is it a 23 year old ship is still sailing when the beautiful Century got scraped years ago? We easily got into anytime dining at ...
We were on Celebrity summit April 1st cruise, we lost power one day, we lost water. One day, we couldn't stop at one of the ports, our internet was bad, and I reached out to them seeing if we could get some sort of compensation or refund and they said no.
I'm kind of confused because I would think since we couldn't stop at one of our ports we should get a refund on the port charge and we they ...
1. Embarkation was an issue because we were not told to tell driver Terminal 25.
2. Food was not great, 4 main restaurants had very similar menus and quality was not good in any one.
3. Throughout we thought Celebrity was penny pinching, like the $4.00 charge for coffee at any of the 4 main restaurants.
4. We were told that there were two (2) levels of internet, this proved to be false, ...
Our recent voyage (sailing date of March 24th) aboard the Celebrity Cruise Ship Ascent left much to be desired. While there were aspects of the journey that were enjoyable, such as the exceptional service provided by most staff members, our experience was marred by significant issues.
One of the main problems we encountered was the unbearable noise in our assigned room located on Deck12 in the ...
I chose this ship because it was a newer ship. I arrived to find my room was not clean. There was food on the floor, a used shower cap in a drawer, a half empty Evian bottle, and about 50 old wire hangers in the closet. I called housekeeping and they apologized. That was it. Then that night we arranged for fixed dining (same table, same restaurant, same time every night). I told the maitre d that ...
This was the first time cruising with Celebrity as our son was getting married on St. Thomas. We heard from so many people that Celebrity (Apex) is a step up from Royal Caribbean (which we have always cruised with) and that the food and service was so much better. Naturally our expectations were very high........boy were we DUPED! The service on this ship was pretty much non-exsistant. Service ...
We were planning a family cruise when we came upon Celebrity. We have primarily sailed with MSC in the Yacht Club (which I can't say enough about), but some of the family didn't have a yacht club budget and unfortunately, since we were going to spend time with family, we didn't think booking the yacht club was the right choice, because some of our family wouldn't be in the yacht club. My husband ...
We ended up on this cruise because Virgin Voyages cancelled our cruise with them with very little nice.
We thought that being on the Celebrity Ascent, the newest addition to the Celebrity fleet as of December 2023 would be a great alternative. Instead, it was a massive disappointment. While we appreciated the modern amenities like the infinity balcony and motorized shades, several aspects fell ...
We are a retired couple from Florida and have cruised many times. The itinerary was great in the southern Caribbean: Antigua, Barbados, St. Lucia, Martinique, and St. Kitts. The ship was very tired and worn out with lots of visible rust, weathered wood, stained cushions, ripped chairs, and many other damages noticeable. The food in the main dining room was very good, but the options were ...