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322 Celebrity Cruises for the Disabled Cruise Reviews

Beautiful ship. The food and service in all the restaurants was great. We especially enjoyed Le Petit Chef a Quisine. Our stateroom was ample and our cabin service was amazing. He really went out of the way for us! It was a nice group of ... Read More
Beautiful ship. The food and service in all the restaurants was great. We especially enjoyed Le Petit Chef a Quisine. Our stateroom was ample and our cabin service was amazing. He really went out of the way for us! It was a nice group of people on board, very, very few children. On boarding and off boarding on excursions was much smoother than in previous cruises. The only thing I missed compared to other excursions was a bar in the Ocean View Cafe that was grab and go. My 12 year old paid for the best all inclusive drink package but often had to stand at the actual adult bar to get a virgin Pina Colada and if you wanted just a soda after the Ocean Grill was closed--also the bar. I had the premium drink package so at the bar even if I went for a soda I ended up with a cocktail, so it wasn't that bad for me. Unfortunately, my Mom had some issues with getting onto the elevators with a wheel chair. While not necessary during other times, Celebrity needs a designated disabled and wheel chair elevator during boarding times, the first excursion day and the first chic dinner night. My son had a blast but was too old for the kids stuff and too young for the teen stuff. He also noted there was no air hockey in the tiny arcade. The ship really lacks any on going all ages stuff like mini golf, shuffleboard, anything. The one thing that horrifies me was the colossal rip off that the Ben Fogle's Racing Yacht Experience was so painfully misleading it ruined part of the trip because I felt so scammed. . Though the description was not a complete lie it was very, very misleading. Most boats that offer a beach trip don't mean, we kick you off the boat and then send you on a taxi to a beach with no reserved seating and a light lunch is generally on board and not a bagged lunch to take to the beach they dump you--and for $250 per person for 5 hours you expect more, not less than the typical catamaran snorkel tour. The captain of our "yacht" which was 40 feet but never actually raced a day in its life and was as pristine as the typical boat you would do gritty deep sea fishing in (but less roomy) was the only fun and cool part of the tour. It never said in the brochure if you were under 21 you could not participate, and honestly I was never offered a chance to do any of the sailing activity like steering the ship either. It was a very fun morning with a Rasta native but looking at the brochure pictures and the nasty greeting from the woman who found our completely lost and misguided driver and announced our trip would be cut short because it took us too long to get there giving us just an hour and half on board the "yacht" before they cabbed us in a dirty taxi to a random beach. Unlike most boats tours we only got a bottle of water at the end of the sail because somebody in our group asked for one. The other party in our group also felt misled and as it was starting to rain we all decided to skip the random dumping on the beach and go straight back to the boat . Please if you are going to book this tour, light $250 on fire and just do an all day snorkel that includes lunch Read Less
Sail Date February 2020
This is brief critique of our experience on the Edge. Others have accurately described some of the pros and cons in great detail. For us, who have been on 50+ cruises on a variety of cruise lines, we generally cruise with a open mind. We ... Read More
This is brief critique of our experience on the Edge. Others have accurately described some of the pros and cons in great detail. For us, who have been on 50+ cruises on a variety of cruise lines, we generally cruise with a open mind. We found the food and service to be as excellent as Celebrity’s reputation has always been. We found a lovely crew who bent over backwards to make us happy and found no bad actors or attitudes. Refreshing. That being said, I had a love/hate relationship with the ship itself. As an art lover, the paintings, sculptures and photography were top notch, with the exception of the bizarre entrance into the Eden section of the ship. Think Dante’s inferno! What a waste of much needed passenger space. The ship decor is very high style and definitely different but attractive for the most part. As others have said, the flow is strange. My disabled husband rented a scooter and we found ourselves in dead end areas often. The bow of the ship is restricted to us in “steerage”. In reality we had a Concierge cabin. More about that later. The Infinite Veranda is a joke. If you love a hot humid cabin by all means use it. The AC shuts down the minute you raise the window. The pool areas have no tables and chairs off to the side as on other ships. Only low loungers placed chockablock making it difficult to even get into one on crowded sea days Folks wanting to play cards at a table had to sit inside. I will say they do have a Hoyer type lift which made it possible for my husband to enter the pool. The walking/jogging track outside was very nice and nicer than most. The martini bar is difficult to enjoy. The actual bar is tiny as is the dance floor. We did enjoy drinks on the Magic Carpet but the hours were limited. The Sunset bar was fun at night if not too windy but has no shade during the day. Our cabin was mostly great. Best bathroom layout ever for a non-suite cabin but small closet. Storage places hidden behind seamless paneling. Didn’t find half of it until mid cruise! Found the hairdryer thanks to our cabin steward the last day but always bring my own anyway. The concierge was worthless. All she did was leave messages on our phone. The afternoon appetizers were recycled food tidbits. In closing, we did enjoy this cruise thanks to the crew and lovely Captain Kate and if they ran another great deal with the 4 Perks we would do it again but in a traditional balcony cabin which are limited in number. Read Less
Sail Date February 2020
I would consider myself a mid-term cruise approximately 20 cruises. The 2 lines of choice for us are Princess and Celebrity; however, we have done all the major cruise lines out of Ft. Lauderdale and Miami. We take my 80+ year old parents ... Read More
I would consider myself a mid-term cruise approximately 20 cruises. The 2 lines of choice for us are Princess and Celebrity; however, we have done all the major cruise lines out of Ft. Lauderdale and Miami. We take my 80+ year old parents and in-laws on a yearly cruise so I also like to give insights for that age range as well the complexities associated with traveling with some mobility issues. Positives: Embarkation/Debarkation: Yes, we needed a wheel chair for my father and upon entry to other ships we waited up to an hour, outside in Florida sun on hot stone benches for an attendant to maneuver us through check-in so we have some comparative data on this one. We walked into the air condition cruise terminal and received a wheel chair upon entry and was inline for elevator. While we waited in line for an elevator we were checked. Literally 15 minutes later we were in our room. Disembarkation was as smooth. Kudos to Celebrity and the Port Everglades staff for that excellent start and end of our trip. Food and Service: The staff was excellent particularly the dining room staff. We ate in the Normandie dining room for fixed seating. There was a glitch the first night as we were seated at separate tables but was sorted out very quickly by the head of the dining room. The Ocean Cafe staff was equally attentive and offered to help my father every time he came in to enable him to get his food. We didn't need the support but it was nice that the staff saw an older gentleman with some mobility issues and asked every time! A note on the buffet: I usually avoid like the plague because of the crowding, food borne illness disorganization and mediocre food. The handwash bar gives the first feeling of security versus the hand santizer defense (give me a papertowel and water which is better than sanitzer) . Food is under glass guards preventing people from coughing and breathing on it. It is well designed Oh and I did not sit at my table wondering what day the Nowalk virus outbreak would occur. Captain Kate and her crew: Kate is a rockstar for many reasons. The way I would describe it, she is the softer side (yet competent) to maritime law and approach. The fact she actually communicates her decisions is wonderful . We were diverted from Costa Maya due to high winds and she explained in detail. Just ok: Infinity balcony: Ok in concept but practically not that great. We got more room in the room but I miss the ability to connect balconies like on Princess. It is basically a very expensive window that opens. On other cruises we would sit on the balcony prior to dinner and have drink but if you do that while ship is moving it becomes like a wind tunnel and did I mention in port -you open balcony and there is no air conditioning so in 80 degree heat your room gets very warm very fast thus requiring you close it and rendering it a window. If you and whoever you share your room with are on different sleep schedules (I get up early) - your option is to sit in the dark or leave the room (same for those who are night owls). Deck/Days at sea: Super crowded, little to know shade and seating is all lounge chairs. This was hard for my dad to enjoy the deck because getting in out of a lounge chair is very difficult. Pro-tip: Found out you can request a chair on deck from the staff. Overall a good time and my parents loved it. Read Less
Sail Date February 2020
This is the second time we have travelled on Celebrity Solstice, and again, we had a faultless experience. We travelled with another couple, so we experienced both the suite and a balcony cabin. Accommodation: The balcony cabin ... Read More
This is the second time we have travelled on Celebrity Solstice, and again, we had a faultless experience. We travelled with another couple, so we experienced both the suite and a balcony cabin. Accommodation: The balcony cabin was big enough, with enough storage space for everything, the bathroom was compact but storage space was good. Everything in the cabin was pristinely clean and well maintained. The suite was excellent, spacious, well maintained and better than the suites we stayed in on 2 other cruise lines last year. Food: We could not fault any of the food, we ate in the buffet and found there to be an excellent selection of various cuisines. We went there a few times as there was a great variety, and we enjoyed everything we ate. Breakfast can be very busy, also lunch, choose your times and there won't be an issue. Again, compared to the other 2 cruise lines we travelled with last year there was no comparison, the other cruise line buffets we ate at were dreadful and we simply couldn't eat there. Interesting to read other reviews where people complain of the food on the Solstice, not sure if they were even on the same ship. Sushi on five was great, we tried a lot of things on the menu and really enjoyed everything we ate. The ramen noodles were the only thing that we found not to be outstanding, however the broth was delicious. Murano is our favourite, and we went there twice, the food is excellent, the ambience and the wait staff there are also excellent. Petit Chef is a new concept which you really have to experience to understand it. It is a set menu with the whole table being animated, and an interactive dinner experience. We all loved it and were pleased we went. Food was also excellent. Crew: Everyone on board was fantastic, nothing was a problem and everyone we encountered was professional, friendly and efficient. Shore excursions: We did our own thing; however, the tendering was extremely efficient and again we were very impressed. The ship: Beautifully maintained, everything is kept looking good, we were surprised as other reviews differed in this respect. Not sure what people are expecting, but we found it excellent. Our friends had not been on a cruise before and loved everything about the ship, service, food etc. We were discussing on our last night what faults we could find, and there were none. There are loads of places to hang out, we spent a lot of our time on the lawn club. Yes, this is real grass on the top deck, lovely to sit on, watch movies, have a drink and just relax. The shows we went to were great, the comedian, the illusionist and the show on the last night was fantastic. This is a well-oiled machine, and anyone with complaints I would seriously wonder what the issue is. We did meet one guy on the cruise who didn't enjoy it, because another passenger didn't greet him in the lift. Wondering if people bring their own issues with them and take it out on the cruise line. Comparing the experience we had with some of the reviews, doesn't corelate at all. As previous, we travelled with 2 other cruise lines last year, been on 3 Celebrity cruises, and would not cruise again with anyone else, as nothing is comparable. The food, the suites, the service, everything is outstanding with Celebrity and the Solstice is a beautiful ship. So will we go again? Absolutely! Read Less
Sail Date January 2020
We sailed onboard the Solstice to New Zealand form Sydney. Wow what a cruise! It really is for all ages and plenty of things to do for everyone. On the ship itself there was no fault I found, the staff were excellent and the restaurants ... Read More
We sailed onboard the Solstice to New Zealand form Sydney. Wow what a cruise! It really is for all ages and plenty of things to do for everyone. On the ship itself there was no fault I found, the staff were excellent and the restaurants were amazing. We had Christmas Dinner at Tuscan Grille and NYE dinner at Murano. If you get a chance, I would highly suggest going to the specialty restaurants, they were really top-notch quality. Our cabin was a Ocean-View stateroom, however I bid for a Balcony Stateroom and received the upgrade. Travelling with my family, we got to explore such beautiful sights of New Zealand, and we thoroughly enjoyed Celebrity. The entertainment was phenomenal, being a dancer for 17 years, I loved the shows in the theatre, and I would highly recommend anyone to go see, even if you are not one to go to a musical, anyone will love it. I guarantee it! We did only one shore excursion which was the Dunedin Castle Experience where we ate Haggis and drank Whisky - Very entertaining, you have to go, its a must! Well done Celebrity for the amazing trip of a lifetime. Read Less
Sail Date December 2019
We had the pleasure of taking our fourth cruise on the Celebrity Solstice in Dec 2019; on this occasion Syd-Syd via Noumea and Vanuatu for 9 nights. Sea conditions were superb, didn’t feel like we were at sea. Good for most, some might ... Read More
We had the pleasure of taking our fourth cruise on the Celebrity Solstice in Dec 2019; on this occasion Syd-Syd via Noumea and Vanuatu for 9 nights. Sea conditions were superb, didn’t feel like we were at sea. Good for most, some might have preferred some ‘rock-n-roll’! Without doubt we would recommend this ship to any friend without children, thank God. My comments are however novel more than serious: 1. Breakfast: One should NEVER go to a buffet breakfast on your own. I have experienced this before, but this was ridiculous. My wife wisely loves to have breakfast served to her on our veranda, whilst watching the water ripple past. Just beautiful. My favoured table is up-top, outside in the shade watching the wake disappear over the horizon as I tuck into an American breakfast, magnificent. No forgotten salt or pepper, or hot milk or anything ~ just go and help yourself. On this occasion, I was a wake up to the old tricks, so on my way through to the rear, I picked up my cutlery wrap serviette, cereals, milk, toppings and juice but I couldn’t manage carrying my coffee (I didn’t get an offer to help from any waiter). I found a table in the shade and put it all down together with my baseball cap for ‘protection’ against someone claiming the table as their own. Coffee service is no longer available as all is self-serve, so off I went to get coffee. On my return, the only thing left on my table was my hat! I hadn’t even touched my food or opened the cutlery wrap (who would have thought). I looked around for the attendant without being able to ID the culprit. I asked “what happened” to a bunch of waiters in the galley area, and all I got was blank looks. So, I put my coffee down beside my hat and off I went to renew my cereal choices and a new cutlery wrap. When I returned, you guessed it, all I found was my hat, AGAIN! This time I really blew my lid and people were wondering what on earth was going on. I complained to the group of waiters, looking for the offender, but all I got was a sheepish lady waiter trying to pacify me, asking me to calm down. She tried to explain that their supervisor liked them to be right on top of clearing unused tables. Are you kidding? So, I asked her “what do I have to do to get my food together in one piece, so I can eat it”. I suggested putting the chair up on the table with my food on top and the shirt off my back covering same, but she was not amused. I then told her that I will try again, and NO ONE is to clear this table until I SAY SO! I must have made an impression for that’s how it happened. Later, other helpful travellers with whom I shared this comedy suggested putting my cap over the food, or leaning the chair across the table, but this doesn’t work on floor boards as it slides off, or someone will surely trip over the foot of the chair. Nope, I suggest common sense training that says if a table contains untouched food, cutlery and a hat besides, it STRONGLY suggests that the owner of same WILL return, or he’s jumped overboard in FRUSTRATION. 2. Noise: Apart from your own cabin, it is virtually impossible on this ship to sit anywhere in quiet peace to read or think. The “library” is ludicrously in the central atrium that booms up all sorts of entertainment noise from the lowest deck to the top deck. Once I hid in the Sky Lounge well away from the atrium, where there are comfortable chairs and a lovely view forward, high up and majestic. With 30 mins, a group came to set up for a dance lesson. That was the end of that. Disappointing. Is there a cigar lounge anywhere that may suit? 3. Talking about smoking cigars, there is a location on deck 15 rear, where one can enjoy a quiet smoke. It is Port side, rear with its own bar. I always go there after the show to puff on a cigar (when wind direction allows, otherwise it’s simply a waste of a good cigar), in quiet contemplation of the sky drifting past, and solving the crisis of the world. BUT the recorded music is rap or bee-bop or rock knows what. Not at all conducive to a quiet puff of anything. It should be peaceful, soft, ‘go to sleep’ music for goodness sake, can’t anyone tune in such music to an isolated specific speaker? I cant think of anyone that smokes a cigar at a rock-n-roll venue. Some well-meaning soul pointed out what a filthy habit it was, to which I agreed, but something will kill us all one day, and reminded them that they had 99.8% of the ship, whereas we just wanted this tiny corner for our private indulgence. Happy sailing everyone. Read Less
Sail Date December 2019
Platinum cruiser with RCCL. Wanted to try something new and was confident going "upscale" to Celebrity would be a safe choice. IT WAS NOT! The ship is new and high tech. Embarkation and disembarkation was excellent. That is ... Read More
Platinum cruiser with RCCL. Wanted to try something new and was confident going "upscale" to Celebrity would be a safe choice. IT WAS NOT! The ship is new and high tech. Embarkation and disembarkation was excellent. That is the best I can say about my cruise. The MDR food was very disappointing. Nothing wowed me at all. The buffet was also bland and boring. It continues with entertainment. Ashlie Amber and the two comics were 10 of 10 as was the acrobats, the three other headliner performances were not good. The layout of the ship was not the best. No promenade like RCCL ships. A big martini bar with sleepy music on the 3rd floor. 4th floor is a small casino and 3-4 shops sprinkled with a few restaurants. The outdoor movie screen is at the Rooftop Garden. Seating is horrendous for viewing a movie. Maybe 20-25 at most. I will not cruise on the Edge again. Read Less
Sail Date December 2019
This was our second cruise on Celebrity Solstice and found it most enjoyable with no complaints bar two which I will go into later. Embarkation a breeze. Just board when you want, Dont follow their advisory boarding times. Their a pain if ... Read More
This was our second cruise on Celebrity Solstice and found it most enjoyable with no complaints bar two which I will go into later. Embarkation a breeze. Just board when you want, Dont follow their advisory boarding times. Their a pain if you get a late time. They dont hassle if you turn up early. Everyone was very pleasant. Complaing ONE/ Boat drill was a real pain. They made us stand in a small atrium with virtually no seating so everybody had to stand for 20 minutes so of course we couldnt see the demonstration talk come video. I eventually had to sit down on the floor due to aching back. Their were over 2800 passengers and for some reason lots of asians, americans, canadians british etc.Lots of pushing for drinks package for first couple of days, Got a bit annoying Our cabin 2507 was balcony and very spacious. Bed was great. Good sized bathroom, No complaints there. Cabin steward Rhonda was very nice and polite. Cabin electricity suitable for Aussie appliances but you will need American or British electrical plug adaptor. Ship is huge but easily naviable. Plenty of elevators. Lots of public lounges and other spaces to find quite spot for some quiet time. Ship is gears to mature passengers, not a lot for kids and hardly any at all/ Numerous places to eat. Their is set dinning or select dinning. We choose select dinning. You have to ring them to book time. You can choose size of table from two to eight people. Waiters effecient and ;polite. Their are a number of PAY restaurants. We tried the Tuscan grill the first night and not greatly impressed. We found the main dining room food just as good We found the entire crew very polite and effecient. Tables are cleared immediately. Their is no compulsory tipping but please tip them. These guys work long hours every day for upto 7 months No complaints about crew at all. Two pools. One outside. One inside. Both with spas. Two of the spas have small hoists to help disabled people into them. This ship is disabled friendly. All doors including toilets open automatically [except cabin door] In port ramps are used, no stairs. Staff will help you if required. Quite a few electricl wheelchair people on board. Tendering is not very disabled friendly. You may miss out. Lots of entertainment. I think their were four different groups playing throughout the ship during the day and evening. A lot of the daytime activities were designed to seperate you from your money! The jogging track was only 200 metres round and crowded which was a pain. Good gym if your into that. Smallish library, pretty useless really. The Oceanview buffet is where you have breakfast, lunch and dinner if you want. Multiple stations have various menus such as Asian. Western, Salads. Bread, Desserts. Carvery etc. Except for the Carvery its all self serve. I found some of the meats dry and tough. The Carvery was usually ok. Some desserts were dry as well. It can get very crowded and noisey in this place. We always found a spot out the back deck but can get breezey and cold sometimes. Disembarkation good as we were able to take all our luggage of with us and not wait for them to unload so you can get off immediately. Complaint TWO. Piped music is played throughout most of the public areas. I found this most annoying, In particuar the music at the Oceanview cafe was atrocious and sometimes sounded like a strangling cat. This ship is geared to the mature and seniors but yet the piped music to the oceanview and coffee shop was geared to the young set of which their were hardly any. Both my wife and I couldnt stand it and would eat and get out as quickly as possible. We had this problem last cruise to which I complained but apparently fell on death ears. Now for something really important HYGEINE. Last time on this ship I got the dreaded Noro virus. Confined to cabin for two days and missed a good port. This time we took no chances. Upon entering our room we used sanitised wipes to clean everything. Door handles. Taps, Toilet, TV remote, phone etc/ We did this every couple of days as the cabin attendent cleans 15 rooms so germ transfer is a problem. When you enter any eatery you must use the hand wash dispenser but I noticed some people sneak in without doing so. The most contaminated implement are the food thongs. We used hand wipes after useing them. Also take my advice and do the following. Under no circumstances unless necessary touch handrails or bannisters. Use your knuckle to touch elevator buttons. Even clean your seacard every couple of days. Countless waiters touch them. You may think Im paranoid but I am an ex paramedic and know how easy it is to get contaminated and having the noro virus once was enough for me/ I would have given this ship five stars except for the two complaints noted. Read Less
Sail Date December 2019
I really loved the look of the Edge and thought the color scheme was very modern. Since my husband uses a mobility scooter we had an accessible sky suite right by the elevator which was so convenient. Our balcony was a nice size and we ... Read More
I really loved the look of the Edge and thought the color scheme was very modern. Since my husband uses a mobility scooter we had an accessible sky suite right by the elevator which was so convenient. Our balcony was a nice size and we asked for and received a footstool. The bed was too low for my husband to get up from so risers were put under the bed to make it easier for him. The only problem with this cabin is it did often have a smell from the bathroom. It wasn't overpowering but it was noticeable. Our butler was very attentive and all the ship staff were helpful with the exception of the Retreat concierges who we never interacted with. I had a question for them on boarding day and was told to have a seat and they would come over when they were finished speaking with a guest. Apparently they forgot and left the lounge instead. Another time I walked in the lounge looking for something and all three of the staff were having a conversation right by the door but never greeted me or asked if they could help. Everywhere else on the ship requests were meant with a response of "but of course". Getting on and off the ship was a challenge for the scooter in every port but there were staff waiting to help my husband when the gangway was too steep. It is a very large ship with lots of passengers and there were times it was difficult to find a place to sit in the oceanview cafe and also hard to find a place in the shade around the pool, solarium and the Retreat sundeck. There was always a crew member trying to sell the specialty restaurants and photographers wanting to take your picture but they weren't pushy. The food in my opinion was not been up to usual standards. Oceanview cafe had the same exact food at lunch every day. The hamburger at the Mast Grill was removed from a drawer, put on a bun and handed to me. It was cold and awful. Even Lumanie was not as good as in the past. Some nights the menu was good but other nights none of the choices appealed to me. We enjoyed our cruise, loved the ship and all the interesting places on it. Even though I liked the Edge I perfer the smaller ships but would cruise Edge again if the price and itinerary worked out. Read Less
Sail Date December 2019
This was our 10th cruise and the first on Celebrity. It was by far the best cruise we've ever taken. The ship is beautiful. The staff is exceptional, I became ill while .sailing and everyone went above and beyond to make sure that ... Read More
This was our 10th cruise and the first on Celebrity. It was by far the best cruise we've ever taken. The ship is beautiful. The staff is exceptional, I became ill while .sailing and everyone went above and beyond to make sure that I was comfortable.. Our butler Tatiana and cabin steward Zam Zam were incredible. Dining in Luminae had excellent food and outstanding servers. Yuda was the best. Karen at Shore Excursions went above and beyond to assure that we were able to have accessible tours. The only downfall was the entertainment in the theater. It was rather lackluster. We did not stay for a complete show although we tried on 3 different nights From the Retreat Lounge to servers at the Sunset Bar, the medical staff, ,and everyone else it was. an exceptional trip, We will definitely be returning to Celebrity and to the Summit. Thanks to all who made our trip the best way to celebrate our 30th wedding anniversary. Read Less
Sail Date November 2019
We have been cruisers for over 30 years & I chose this one for the ABC islands & the incredible bargain we got. Also, experience has shown that we can't go wrong w/ Celebrity. We sailed the EDGE in Feb. & found it very ... Read More
We have been cruisers for over 30 years & I chose this one for the ABC islands & the incredible bargain we got. Also, experience has shown that we can't go wrong w/ Celebrity. We sailed the EDGE in Feb. & found it very cold & lacking so returned to Solstice class. Silhouette is thoughtfully laid out, has a great library, professional service & a great solarium. We sailed Aqua class so ate in BLU - not to be beat. In addition, we dined in Tuscan Grille & that was also quite good. Passengers tend to be Baby Boomers & we found everyone to be quite friendly. Our cabin steward couldn't do enough for us & altho' he was forgetful at times, a gentle reminder was all he needed. The only disgusting thing was the afternoon canapes served in the cabin. The food was warm, greasy and just gross! We told our cabin steward not to bother w/ that for us. The acrobats, singers, comedian & little plays that the troupe presented were all very good & much better than the EDGE. We're still scratching our heads over what they called entertainment on that ship! We'll remain loyal Celebrity cruisers because we're happy w/ the overall experience and we feel it is a very good value for the money. Read Less
Sail Date November 2019
Cruising since 72. More than 50, I've lost count. Loyal to Royal since 74 Song of Norway. Tried a lot of others but liked Royal best. Took 1st X ship Jan/2019 Argentina to Antarctica (Eclipse), and Celebrity has won me over from now ... Read More
Cruising since 72. More than 50, I've lost count. Loyal to Royal since 74 Song of Norway. Tried a lot of others but liked Royal best. Took 1st X ship Jan/2019 Argentina to Antarctica (Eclipse), and Celebrity has won me over from now on. Booked this Europe cruise with total of 6 family to try out the Edge. As usual the crew and service knocked it out of the park. I didn't realize when I booked what the Edge would look like until after I started reading more about it. My thoughts. It looks as if Picasso and Dali designed it and couldn't agree on anything. Looks like someone punched it in the nose. I loved the over all newness but I guess I am a traditionalist and liked the Eclipse better. You can't get to there from here prevails in some of the areas. You have to go up and down decks to move fore and aft. They could have left off the carnival ride on the side of the ship, although I liked it as a tender station for one of the ports we did. Instead of Cabana's on the pool deck at $300 per day that I never saw any one use, they could have more seating. There were no upright deck chairs with arms at both pools, such as on Royal ships. As a Disabled Veteran with mobility issues I couldn't use the flat lounges. The only seats were at the cafe and it would not be right for me to use one of those. I had to sit on the ledge of the hot tub in the solarium near the hoist station and could not sit with my wife or family members. The shops are very high end. I laughed at a sign that said Breitling Watches starting at only $3095.00. I can't recall seeing anyone but clerks in the shops. I read previous comments regarding the Infinity Staterooms. Seems like 50/50 like dislike them. I usually book an inside cabin unless going to a venue that's interesting like Antarctica. That way I can do 2 or 3 cruises a year, Well the upgrade fairy visited me and I wound up in an Infinity Cabin. Absolutely loved it. You get the fresh air if you want and the cabin has more usable floor footage than a veranda cabin. The bathroom, and in particular the shower were awesome. The steward was fantastic as all the crew were. I never pay extra for dining so have no comment. The standard dining venues and Ocean View Cafe food and service, Top Shelf. Would go again if itinerary is what I want, but prefer the traditional looking pointy bow ships without the ArtDeco look. Celebrity you're the best. Read Less
Sail Date October 2019
We took a 4-day cruise out of Sydney to Melbourne on 10/11, than stayed on ship for 12-day cruise 10/15 to east coast of Australia and Great Barrier Reef. We are longtime Celebrity cruisers, and were somewhat disappointed with our ... Read More
We took a 4-day cruise out of Sydney to Melbourne on 10/11, than stayed on ship for 12-day cruise 10/15 to east coast of Australia and Great Barrier Reef. We are longtime Celebrity cruisers, and were somewhat disappointed with our transatlantic cruise last Spring on the Celebrity Reflection. But these two cruises fully restored our faith in Celebrity. Excellent and very visible/entertaining captain and crew, impeccable service in main dining room and lunch buffet, as well as in lounges. Food quality and variety were excellent. Entertainment with ship house band and others was varied and outstanding. Most theatre performers were excellent, and there were some very good matinees. Cruise director was energetic and fun, entertaining at a variety of venues during the day and evening.Cabin stewards and size/cleanliness/comfort of our balcony cabin for both cruises were terrific. Ship is in very good condition and well-maintained, even though it’s the oldest of the Solstice-class ships. It’s a mid-size ship (under 3,000), and they managed the tendering at several stops very efficiently. Many of the ship tours for the Barrier Reef are very expensive, and we limited ourselves to a couple, simple city tours (e.g., Melbourne) that were very good and fairly priced. The cities and coastal stops in Australia are beautiful with lots to do—from the exotic to just simple city tours and dining/shopping. Our only real complaint, which is symptomatic of most cruise ships, is the price and quality of drinks/wines, even in drink packages. We had a “classic” as opposed to the “premium” package—didn’t expect the best, but also didn’t expect Celebrity to be serving wines that retail for under $5 in the US (ugh!). And if you don’t specify what liquor you want in your cocktail, they pour the house brand rot-gut. When you’re paying $60 a day, per person, this should not be. Our biggest disappointment, though: having to leave the ship. Read Less
Sail Date October 2019
“The Edge” is Celebrity Cruise Lines first of their newest class of ship, and it’s an exquisite implementation of an unfortunately deeply flawed design concept. It’s really hard to understand what happened here, and the ... Read More
“The Edge” is Celebrity Cruise Lines first of their newest class of ship, and it’s an exquisite implementation of an unfortunately deeply flawed design concept. It’s really hard to understand what happened here, and the responsibility should sit squarely with its designers. They totally missed the mark, in my opinion. If my tag line above sounds befuddling, read on, and I’ll attempt to clear up the contradictions. A couple of introductory items first. In the interests of full transparency, I am a big fan of Celebrity, and frequently cruise with them. Writing a negative review of their latest offering in “Modern Luxury” is tough for me, especially after so many wonderful voyages aboard their absolute home run design of their Solstice class ships. One thing that still continues to be a tribute to the company, and that’s its hiring and training prowess. The crews of the Celebrity fleet are among the best in the business. This is particularly apparent in the hyper competitive, upper end segment of the five star cruise market. The line offers many opportunities for cross-training, career development, and plenty of upward mobility opportunities for crew. However, all is not well in this most essential area, and I’ll get to right to the reason for that after after addressing a few preliminaries. I had a chance to meet with Master, Chief Engineer and Hotel Manager of Edge in “The Retreat Lounge” aboard the ship. They explained that there were four primary design goals for the “E” class: 1) reduce fuel consumption by 25%, by using a new hull design, new flexible power generation/management options (2x12MW, 2x9MW + aux on “E”, as opposed to the 4x16MW + aux on “S”); 2) improve hotel power use efficiency by incorporating really cool LED lighting technology, high efficiency climate control, application of new kitchen food preparation/storage techniques; employment of new power savings measures in the cabins; 3) building a safer, more modern class ship, that fully actualized the corporate objective to be eco-friendly, by incorporating the latest stack exhaust scrubbers technology to lower greenhouse gas emissions, improve recycling, provide better water treatment technology, revise stores sourcing to take advantage of recent innovations to reduce trash/waste (especially plastics); and 4) attract a younger demographic to Celebrity. With the very notable exception of the fourth objective, attracting a new demographic to the line, Celebrity appears to have been pretty successful by meeting those first three objectives. There are two really important objectives that appear to have been completely omitted when the “E” class design was first presented. First is quality of crew life, hapiness, and workload right-sizing. This should have been a primary design objective. We all know the mantra, “Happy crew, happy ship. Happy ship, happy guests”. Second, the dramatic innovations in the area of accessibility, especially for the mobility impaired, that Celebrity brought to the industry when designing the “S” class, seem to have been completely lost on Edge. Very strange considering their likely future customer demographic. After their first cruise, in my case it was my third, it’s very clear that very few of the Elite, Elite Plus & Zenith level cruisers I’ve spoken with, Celebrity’s bread and butter revenue source, enjoyed Edge. In fact, many were downright disappointed. My contacts in Royal Caribbean top management tell me that the feedback has been overwhelmingly negative on the cruise surveys for Edge. Already it’s not selling nearly as well during initial rollout as previous new class ships. Hence, the monster advertising, and the big push from Future Cruise Sales, to encourage repeat Celebrity guests to try Edge. Why? Well, there are several reasons, but the primary answer I continue to hear from veteran cruisers is that Edge doesn’t feel like a ship providing “Modern Luxury”. Edge feels much more like a cold, sterile hotel. Hotels like those found in most major cities, pretty much anywhere in the developed world. Hotels built in a style that the big chains have towards the needs of their bread and butter revenue source, repeat business travelers. Edge is not an exciting new offering for cruisers looking for diverse, fun, unique vacations to exotic locales. Most of us cruise to enjoy the sea, meet and interact with other guests, experience exciting new types of events with an exotic international crew, experience quality food and entertainment onboard, have fun in ports on high quality itineraries, but definitely not to stay in a hotel that doesn’t highlight it’s nautical heritage, and really has very chilly and in some cases obnoxious ambiance. “White is the new wood”, seems to pervade the appearance of the Edge. Sustainable, natural, fireproof materials like bamboo, or cork would have been much better choices, given Celebrity’s eco-friendly corporate focus. The synthetic laminates found everywhere aboard Edge, and the especially uncomfortable furniture makes no sense. By contrast, the original furniture on the “S” class ships appears to have held up very well over the last decade, and after the “Revolution”, replacement of wall, floor coverings, and some new upholstery, Equinox looks marvelous. This is where the new “E” class really falls down. It’s just not comfortable! Many crew members have already made their concerns known to management, regarding the difficulties of working on Edge, and the primary reason is the lack of attention to detail for essential ship design requirements. An obvious example is storage for everyday use items. Every time I’ve cruised on Edge, I was really shocked to see incredible silly examples of design shortfalls. F&B staff having to stack dining linens, china, and flatware in the service corridors, because no closets were include for storage of these essential everyday items. Cabin stewards, and housekeeping staff, have to roam around the ship to obtain essentials like cleaning supplies, towels, bed linens, extra pillows, and other basics. So the crews’ ability to do their jobs, in a most efficient fashion has been severely compromised. So much so, that even many of the superb “E” class launch crews are asking to be assigned back to the older ships, where day-to-day operations are so much more efficient. Very few wish to be assigned to Apex, the next ship of the class. There are more that a few secondary reasons, but I’ll list just a few, in no particular order, to give you a sense of where I’m going with this review. The Edge has a caste system, either you are a suite guest, and have the run of the ship, or you are in Aquaclass, both castes have special restaurants, as well as access to “some” of the spa amenities, private spaces. If you don’t pay the up-charge to get into these premium cabins, you’re in steerage and must pay extra for everything. That’s not going to make many cruisers, both North American, as well as International guests, happy in any way, shape or form. Bizarrely, Edge has no sensible flow to it’s deck plan. It’s easy to get stuck with several flights of stairs, difficult routing from one area of the ship to another, and in some cases you can’t get from the entry to the four main dining rooms to ant other venues without going up and over, or down and under. Annoying when you’re heading from the show to dinner or vice-versa. There are so many six star offerings these days, including Royal’s own Azamara. Without not really any middle ground on the new “E” class ships, and this strange idea that Celebrity thinks that blocking off large areas of the ship for most guests is a good idea is patently absurd. Edge looks beautiful! Let’s be clear about that. It’s just not fun to cruise on this ship. The Infinity Edge balconies are nothing more than ocean view rooms with a window that opens, sometimes. Pretty much universally hated by every who’s tried them. The over-reliance on technology (especially the app), can eat up large chunks of your vacation. Especially when shipboard communication are unreliable, which is all the time. Anyone who cruises regularly can tell you that’s true for all cruise ships. Not being able to connect to the ship’s intranet and use the app, removal of paper programs, no visible signage for deck plans, elimination of officers’s pictures, bios, and explanations of their roles frustrates most new cruisers. First time you’re disconnected from the app, and you can’t make or change dinner/entertainment, check your schedule, check in for your next cruise or access your boarding documents, or even find your way around the ship, you’ll turn off your phone, lock it in your safe, disconnect, call Guest Relations from your cabin, or a house phone. Then maybe, just maybe, you can finally begin to enjoy your vacation. The design for Apex is frozen, no more changes. Hopefully Celebrity will get the message and make BIG changes for Beyond, the third of the “E” class ships. If not, well then half billion dollars the line is spending for refurbishment of the older ships will be a much better investment than we all expected, because we’ll all want to go back to cruising on the “S” and “M” ships, or move to another line. Read Less
Sail Date September 2019
We booked cruise as part of our Golden Wedding celebrations. The ship is simply stunning, very understated very chic. We had a Concierge Balcony cabin which was beautiful and had everything we needed. Bathroom was a little bigger than ... Read More
We booked cruise as part of our Golden Wedding celebrations. The ship is simply stunning, very understated very chic. We had a Concierge Balcony cabin which was beautiful and had everything we needed. Bathroom was a little bigger than others we've had on Celebrity ships, though still quite snug. I was attracted to this cruise by the itinerary because we love the Greek Islands. Sadly as a disabled cruiser, I was unable to get off the ship as much as I would have liked because they had to resort to using tenders to get ashore because of weather conditions. Now I come to the piece de resistance, the food on Edge is just fantastic. We ate most nights at Tuscan and the food was outstanding. Every morsel just fabulous. Beautifully served by Tatiana (sorry for any misspelling) who knew all about the menu and ingredients used and she was ably assisted by Ranesh. Anna answered all our questions on the wine and never failed to find just the right wine to accompany the food. The service on board the Edge is just superb. Always discreet, never too much. I really can't praise the staff too much. Our stateroom was beautifully kept by Komang who did a fabulous job. We would love to sail again on the Edge but would have to save very hard as this was a very exoensive cruise. Could I say a very heartfelt thank you to Eduardo of Jet 2 based in Rome, who came to our rescue in Rome airport and helped with my wheelchair and guided us to where we needed to go. If there were 6 stars for dining an d service that's what I would give. My only negative would be the entertainment. It needs a couple of separate pubs. Maybe a nice quiet wine bar and a completely separate music bar for younger guests (adequately soundproofed). All entertainment seemed to happen around the Atrium with everything clashing together. Did it spoil my cruise, not really. If you get the entertainment to the level of the rest of the ship, what a cruise ship you will have Read Less
Sail Date August 2019
Background Info: I chose the itinerary because I wanted to see more of the British Isles. My Celebrity tier level was Elite, but I had no idea about how far I was from attaining Elite Plus or Zenith tier status. This cruise was my 9th ... Read More
Background Info: I chose the itinerary because I wanted to see more of the British Isles. My Celebrity tier level was Elite, but I had no idea about how far I was from attaining Elite Plus or Zenith tier status. This cruise was my 9th aboard Celebrity. Hotel Information: I stayed one night at the Amsterdam Movenpick CIty Centre, because it was extremely close to the pier, e.g., less than a block away. The room was nice, with a great bathroom, shower (no tub), comfortable beds, and a nice TV. Because I was tired from the overnight flight from North America (United to IAD to Toronto, Air Canada from Toronto to AMS), I decided to take my dinner via room service. The breakfast buffet was good, but it had the usual bottleneck of the omelet station holding up the line. A bell person took my bags except fo the carryons, and took them to the lobby for shipment to the ship that morning. Check-in and check-out were a breeze. Embarkation: Embarkation was also a breeze, but if you're mobility challenged as I was--I was still recovering from neurosurgery on my spine and needed a walker or a cane to get by--I could not see where the disabled assistance desk was--a point I was going to make to a staff member who criticized me for standing in line but who needed w/c assistance to board the ship. Nonetheless, I accepted the proffered wheelchair to board the ship after checking in, and the person who wheeled me aboard advised me that my Aqua Class cabin on Deck 12 was not yet ready for occupancy so he parked me in the Library until that time came. I walked carefully to my cabin, 2147, and noticed that the key card slot had been covered with a scanner that read your key card to open the door. Nice touch, Celebrity! Service: As anybody who stays in Aqua Class cabins--which was new for me, because I usually book Concierge Class cabins--can tell you, one perk is a dining room devoted to Aqua Class guests. It's called Blu on Deck 5 Aft, and opposite Qsine, and right angles to Tuscan Grille. Don't be fooled by deck plans: Blu is larger than it looks. I mentioned earlier my problem with mobility, which was aggravated by the absence of my walker from the baggage compartment of the Air Canada plane I took from Toronto to AMS. I needed help to track it down and decided to make friends with a Guest Services person named Keith (I think that's his name). Those reviewers who say that Guest Services staffers are lousy had never met Keith, who worked w/me to track down the walker. Turned out that the walker had been flown to AMS on embarkation day, but there was no time to get it to the ship before it sailed, and it will be flown to another airport in a few days. Keith made time in his busy schedule to call me in my cabin to update me on the walker's whereabouts. Finally, three days later in Invergordon, Scotland, my walker magically appeared outside my cabin door! Thank you, Keith! Dining: I mentioned that Aqua Class guests have access to a dedicated dining room called Blu. The room is very nicely decorated, with a giant white rose on a panel. There are two, four, and six-top tables, along with eight to 10 person circular tables. I usually sat at a four-top table behind the hostess stand. The hostesses were very nice ladies, and the wait staff were great, too. The restaurant is dedicated to healthy eating using smaller portions than what you get in the MDR. I also ate in the Lawn Club Grille and the Tuscan Grille. I ate at the former establishment on the first night after the ship sailed from Amsterdam. The temperature had declined to around 50s F, and the restaurant thoughtfully provided warm blankets to ward off the chill. As anyone who has dined at the Lawn Club Grille, it's a place where people can make their own flatbread pizza and cook their own steaks at the grills. But I never saw anybody serving as their own grill meister at the fire that night--perhaps because they were exhausted from the flights and embarkation? Come hungry to this restaurant, because you get a lot of food for the for-free charge of $45/person: A starter includes the aforementioned flatbread pizza, salad, followed by two entrees--a cut of beef (I had ribeye and grilled shrimps, shareable sides (baked potato) and mac 'n cheese. You also get a choice of beverages (I had San Pelligrino sparkling water and red wine), and a dessert. In addition to the Lawn Club Grille, I also ate at the Tuscan Grille on Deck 5 Aft. This is a steakhouse that you usually find in the Tuscany region of Italy, and in Florence. You really need to come hungry when you dine here, because you eat a lot of food, including soup, salad, pasta, a main course, and dessert. The wine and the water always flow, and your glass is seldom empty. Service here, as with Blu and Lawn Club Grille was excellent. Entertainment: I had two sources of entertainment. One was my nightly visits to the Fortunes Casino where I played the penny slots. The other was my increased association with my Celebrity Roll Call group of folks I had met via the forum posts, followed by the Sailaway party at the Sunset Bar, Deck 15 Aft, and then two days later at the Meet and Greet on the first Sea Day. That event was followed by a Battle of the Sexes Slot Tournament with dollar machines. I didn't do that well on the machine that we used, which is was a good reason why I prefer penny slots: better bang for the buck. A third source of entertainment was occasional visits to the iLife Mac lounge on Deck 6, midship. One reason I chose Reflection as the ship to do this itinerary was that the iLife lounge had iMacs rather than MacBooks for guests use. I use an iMac at home, so I was pleased to see that Reflection was similarly equipped. I chose the Reflection for a '13 cruise of the Med for this reason, too. Ports and Shore Excursions: Dover, England: This was the first port of call, and I had booked a Vintage Train Ride that included a Cream Tea snack aboard the train. Because of my mobility issue--I was still without my walker-the guide was willing to push me to the train platform, and I boarded the train car. As I'm not a hot tea drinker, I asked the wait staff if they had any other beverages, and sure enough they did--a Capri juice was available. So I drank that and ate the scones and other items on the table. The train trip ended nearly an hour later, and I was again taken in a wheelchair to our bus to continue the ride through Kent and back to the pier. Another staff person was available to push me through embarkation; and then things hit me like a ton of bricks: I had forgotten to tip the guide and the pushers! Throughout the day, the weather was either rainy or very cloudy. Invergordon, Scotland: Throughout the past year I had anticipated visiting Scotland, the homeland of bag pipes and poet Robert Burns. Sadly, though, my visit was not to be: I had barely reached the bus when my feet froze and I nearly fell to the pavement. After climbing the bus steps to my seat, the guide advised me that she couldn't take responsibility for me as a mobility challenged person. I replied about what she recommended, and she said that I have to leave the tour and return to the ship. This excursion would be cancelled for me, and my money refunded. I was taken back aboard ship via wheelchair and escorted to the Medical Center for examination by a ship's doctor. A few hours sleep later, I found my walker out in the hallway, and took it inside. Hallelujah! Greenock, Scotland: Because of continuing mobility issues that were relieved mostly by the miraculous return of my walker, I still missed the opportunity to visit Scotland, and to buy my Mom's driver her promised Clan Campbell scarf. Belfast, Northern Ireland: Like a bear awakening from his hibernation in his den, I was able to take myself on an excursion that visited the Titanic Experience in Belfast. This museum focused more on the construction of that ill-fated liner and the aftermath following the ship's sinking. One interesting portion of the visit was a gantry crane ride that showed how the ship was constructed--very Disney-like ride. Fortunately, the weather cooperated by sunny skies and slightly warm temperatures. Liverpool, England: I had booked a Cruise Critic Roll Call shore excursion earlier this year that focused on the Beatles. The tour operator was called Mop Top, and they included a cute tote bag w/water and an apple. It was a privately-arranged tour that also included a fish-and-chips pub lunch with beer. There were two vans with a total of 20+ Roll Call members on the tour. I had advised the tour operator that I had a walker that collapsed, and they were able to accommodate me. The tour took us all over Liverpool, visiting various places where band members grew up, started playing their songs, and where some songs' lyrics mentioned various places like Penny Lane and Strawberry Fields, we exited the vans and had brief walks to the locations. One such location had a small model of the Yellow Submarine outside a souvenir shop. I entered the retailer and bought a couple items. I should mention here that "Yellow Submarine" was one of my fave Beatles songs. After a couple more stops including one that showed us Paul McCartney's former home on very nice street, we then returned to the city center and parked near the pub that served us the fish-and-chips lunch. It was very good, considering that I seldom eat fried fish because of the hidden bones I expect to encounter. The chips--fries to us Yanks--were good, too, made tangy with sprinkle of Heinz Malt Vinegar. Beer was great, too. Sated with food, we walked back to the van for some more touring of Liverpool and a return to the ship. I should also mention here that the cruise line offered a shuttle service for people who had difficulty walking on the inclined plank down to the pier. I didn't know about the shuttle until some security staff members called out to me and told me that a shuttle van was available to take me to the plaza to meet the vans and the guides. I used the shuttle to return to the pier later that day. Dublin, Republic of Ireland: I was too tired from the Liverpool excursion the previous day and advised the shore excursion and Guest Relations crew not to expect my appearance at the theater to get my bus #. The tour I had booked was a three hour visit to the Guinness Brewery in Dublin. C'est-la-vie on my part to miss this opportunity to visit one of my fave beer style brewery. Cobh (Cork), Republic of Ireland: This tour primarily visited a city called Kinsale and Blarney Castle, with time-out for a nice lunch that included Irish music and an Irish dancing demonstration. At one point, we got out of the bus and looked at the harbor for Kinsale, and the guide, whose name was Annie took my mug shot. Then we went to Kinsale for a walkabout and returned to the coach. On the way to lunch, Annie talked a lot about what we would be eating and experiencing during the meal, and received a hearty consensus for leaving the meal in mid-dessert so that we could arrive at Blarney Castle. I mentioned to Annie that I had no intention of climbing a whole lot of stairs and then going upside down to kiss the stone. She advised me that was OK and suggested visiting the Blarney Irish store instead. After the tour members exited the coach, I had to visit the Men's room and then found the shop, which billed itself as "the world's largest Irish store." I bought a nice gold men's ring and looked around at other merchandise such as sweaters and tweed jackets. Not knowing how my size translated into Irish sizes prevented me from buying these garments. Not to worry, because I didn't hav the room in my suitcase to accommodate these clothing items anyway. After sitting awhile in the seating area outside the shop, I returned w/the other tour members to board the bus. After counting the tour members, we set off to return to Cobh via Cork. Annie talked a lot about Irish schooling, the economy, politics, etc. I asked her what Jews did for worshipping in a country filled with churches, and she replied that there were synagogues for Jews, but not a lot of shuls. We returned to the pier and I worked my way up the steep gangway w/my walker. I was exhausted by the full day's touring, and decided to do a room service dinner instead of dining at Blu. Because we were docked there overnight, the casino would be closed for business that evening. No problemo, I would entertainment myself by watching HGTV on the telly in my cabin. The next morning I was called by a member of my roll call group telling me that they were waiting for me. I advised her that I was too tired from my ship excursion to join them, and to go without me. Instead, I visited the Solarium Pool, one of my favorite parts of the ship, and one I wished I had visited sooner except for all the excursions and my mobility issue. The ship sailed promptly at 4 PM from the dock enroute to Amsterdam. That evening was formal night, something I failed to note in the newsletter. I didn't care, so I went dressed casually for dinner at Blu and then to the casino for more pleasurable pain. Sea Day 3: The ship was enroute to Amsterdam, and I spent the day relaxing and packing for home. Disembarkation: I wanted to do disembarkation using the wheelchairs, but the staffers were thin on the ground for this duty. Instead I took my walker and got in line for disembarking the ship. Because I had transfers to the airport, my luggage was tagged, taken to the hold on the last night of the cruise, unloaded and placed aboard trucks that would be unloaded at the airport and claimed by the guests. I have to mention here that the gangway leading to the luggage reclamation area in the terminal is a very long walk, even with a walker. The bus trip to the airport was uneventful, but then the driver seemed to get lost inside the perimeter; either that or he knew where he was going and was "running out the clock" to help the truck crews with the time to unload their vehicles of unclaimed luggage. I also have to advise fellow guests that AMS airport is a madhouse, especially if you're mobility challenged. Fortunately, I was serviced by two people who knew how to navigate the airport and were able to get me to where I needed to go. That said, service in the wheelchair waiting area was also slow, and I decided to walk to my gate. Because my walker was checked to IAD, I couldn't use it to get to the gate. I was offered and accepted the help of two kind people who not only took one of my carryons w/her as we transversed the airport via the moving sidewalks, but one of her friends also got me a free cart. I thanked them for their great assistance, and found my gate. Then I visited the magazine stand nearby and got snacks before my first flight boarded. That flight was to Frankfurt, Germany, an airport I had a bad experience with nearly 20 years ago. Fortunately, I had help this time around with a special services staff member who took me and some folks who needed help to get to our gates. I reached the gate just in time for boarding and the flight attendants showed me my first class seat. Wow, first class seating! An experience worth writing home about--but I'm doing it here in this review! Summary: I loved the cruise despite my fish-out-of-water experience as a recovering surgery patient and a near-disastrous absence of my beloved walker. I was thwarted from visiting Scotland and Dublin, but was able to visit Liverpool, Belfast, and the area around Southern Ireland. I made some friends from the Roll Call group, and will make some more friends from the Coral Princess Roll Call group for that trip this coming February. I liked dining in Blu, which took me away from the MDR. I continue to like dining at the Lawn Club Grille, the Ocean View Cafe, and the Tuscan Grill. I liked playing at the casino and drinking the wines I had ordered. Lastly, I gave Guest Services staff members a shout out for acting like a bloodhound to track down and deliver my walker to me at Invergordon, Scotland. Would I do Aqua Class again? Maybe, but preferably with a lady friend to be my dining companion. Sitting by myself in Blu is depressing and takes away the pleasure of being w/nice table-mates in the MDR. Note to other travelers: I had booked my flights using a special service called SkyLux, which offers Business Class flights at a deep discount. I heartedly recommend them if you don't want to pay crazy fares sit in Business Class seats. You will only find these kind of seats on international flights but not on domestic flights. I found the Business Class seat experience a great one, with reclining seats, great food and beverages, and great seat entertainment. Ditto for the first class seat I had aboard my homeward bound flight aboard Lufthansa from FRA. Lastly, if you're mobility challenged, please accept whatever assistance is available to you, especially in foreign airports. But make time for them because on some days like Sundays, the staff available for the assistance might be rather thin. Read Less
Sail Date August 2019
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The ... Read More
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The steward was lovely and kept the cabin clean and tidy for us. The staff are amazing! Annoy do enough to help you. The main areas we enjoyed were the upper deck of the pool - deck 14 - still in the sun, but away from the kids in the pool. The solarium was lovely too, just a shame it’s inside. We spent lots of time in the Passport Bar as this was closest to our cabin, and when entertainment was in the Grand Foyer you could enjoy it. The MDR was lovely, we chose our times and sat upstairs - cannot fault the food or the staff... in fact I preferred the steak in the MDR to to Tuscan Grille. I had a mixology class which was great fun. I also had a lovely facial... but BE WARNED.... I booked the cheapest one - which was still an arm and a leg... and she changed it without telling me, then when she said the bill total it was way more than I had planned. She said the facial I chose wasn’t right for my skin type, but as she didn’t want me about this I refused to pay the extra and she agreed to this.... they do add tip on - even though I had prepaid tips. The casino was great fun as were the quizzes and games shows. And the shows themselves were good - just one duff one out of two weeks. Sue the Cruise Director was great too! We did our own private tours of Rome and Tuscany - £500 for up to six people... better value than the boat excursions. We did the hop on off bus in Barcelona and Marseille. The shuttle cost was steep in one of the ports €20 each, but other shuttles were cheaper. It was great to get mum into the cities! Read Less
Sail Date July 2019
I selected this cruise for my annual summer vacation with my two grandchildren (both 6 years old). My grandson has Autism and I was searching for a vacation that would be appropriate for us all. I read that Celebrity Cruise had a Autism ... Read More
I selected this cruise for my annual summer vacation with my two grandchildren (both 6 years old). My grandson has Autism and I was searching for a vacation that would be appropriate for us all. I read that Celebrity Cruise had a Autism friendly program. I was excited to find out the details, so I contacted Celebrity direct and got the details. I was impressed that they were including a much ignored traveler and I booked the cruise the same day. I paid for two cabins and my grandchild were billed at the same rate as an adult. I won’t go into everything that was so “not” friendly about this cruise. But it started at boarding. It continued through the Muster drill and meal times were pathetic. Not only is this ship not Autism friendly. It really isn’t kid friendly. I went to guest relations to try to find a solution to standing in line for 30 minutes or more to feed two hungry six year olds. I was told that I could take my meals back to my stateroom. That wasn’t exactly true. The specialty restaurants will not accommodate you in any way. You have to eat the meal in the restaurant (with the exception of Sushi on Five).So we ended up eating in the buffet or room service for all 7 Days. We were able to order non- hot food from Sushi on Five ( most of their food was hot!) I refused to eat in a fancy restaurant and my grandchildren’s only options were hot dogs, pizza and an occasional hamburger. So we all ate the same foods. This was their vacation and it should have been special for them. We attempt to use their kids club. And after questioning the staff I learned that they have a “general” knowledge of Autism. The staff member complained that the parents with children afflicted Autism expected their children to have one on one supervision. That certainly wasn’t the case for me. I was looking for a safe place that the children could interact with their fellow shipmates. Not feeling comfortable with the staffs lack of training, we passed on that amenity. So to sum it up, I spent over $8,000 to eat hamburgers, pizza and hot dogs mainly in my cabin. But the highlight was the Alaskan scenery. I can best sum up this vacation as upscale camping. Nothing luxurious or special. I wouldn’t have been disappointed had they not misled me about their Autism program. There was no Autism program. This is pure marketing. Read Less
Sail Date July 2019
I chose the cruise based on the price I was able to get as a single in a handicap room. As I use a mobility scooter, I was happy that I was able to get off in Grand Cayman as they tender at that port, The entertaiment was so so except for ... Read More
I chose the cruise based on the price I was able to get as a single in a handicap room. As I use a mobility scooter, I was happy that I was able to get off in Grand Cayman as they tender at that port, The entertaiment was so so except for Travis. The food at dinner was nothing special. The food at the Oceanview cafe buffet was good and they had loads of variety. The staff on board was very good. The ship's Captain Kate was a very personable lady.I wish ships would put in stairs in the pools to make it easier for people to get in the pool instead of ladders which are hard to use. Except being charged for using the mini bar which I did not use. They of course did refund it. The meet and mingle was a wash as far as I was concerned. Everyone was in groups when I came in. Read Less
Sail Date July 2019
We chose Edge because it looked very different and exciting. Demarcation was seamless we were in board within 10 minutes of arriving at the port. We booked Concierge class for the little extras, but we're very disappointed to find we ... Read More
We chose Edge because it looked very different and exciting. Demarcation was seamless we were in board within 10 minutes of arriving at the port. We booked Concierge class for the little extras, but we're very disappointed to find we had missed the restaurant lunch on arrival as it finishes at 1.30pm. Our cabin 9007 was very roomy and had some really nice touches, it was an adapted cabin and the,self opening door was a real bonus as on other ships the doors can be quite heavy when you are in a wheelchair trying to get in or out and hold the door. edge is lovely and has plenty of space on deck for everyone. The service of course was second to none, especially Nanette our cabin steward. I think the food is quite repetitive and was disappointed with the breakfast menu in the restaurant which never changes. The entertainment in the theatre was good, we have been in Celebrity before and the entertainment was fab several different acts plus shows, but this cruise was just shows by the resident cast. We also chose this cruise for the itinerary and that didn't disappoint. I would recommend Edge but you need money because most of the nice restaurants are extra. Read Less
Sail Date June 2019
We absolutely loved this cruise. We thought we would do this cruise for our 50th anniversary but we just couldn’t wait. Embarkation went very smoothly and quickly. The ship was beautiful and never seemed crowded except for the buffet of ... Read More
We absolutely loved this cruise. We thought we would do this cruise for our 50th anniversary but we just couldn’t wait. Embarkation went very smoothly and quickly. The ship was beautiful and never seemed crowded except for the buffet of course. We sailed aqua class and are so glad we did. Our favorite restaurant on the ship was Blu. Such mouthwatering food and so many choices. We ate breakfast there everyday and dinner almost everyday. The service was unbelievable, someone there to take care of every need practically before you needed something. We learned a lot from the different speakers and the entertainment was great. We did all our excursions through the ship, the trolley in Ketchikan was the only thing that was less than stellar. We all enjoyed the lumberjack show although the line to get in was very long. Juneau was the second stop.The whale watch excursion was so exciting, we saw 5 whales one of them was just a baby. The Mendenhall glacier, was a sight to behold. It is sad how much the glaciers are melting. Next part was Skagway, we took the vintage rail to the White Pass Summit. It was great to hear about the gold rush. We learned amazing new things about it. Well, at least it was new to me. Our major disappointment was the helicopter to the glacier and the dogsled excursion, we got all dressed in our warm clothing and boots, went up in the helicopter, saw a smaller glacier on the way up, but we encountered dense fog and had to go back down. It was nothing that was anybody’s fault but it was to be the highlight of our trip. We were refunded in full, so I guess we can look at it as a free helicopter ride. We traveled with our best friends and we loved this cruise. It may be harsh, but I left off one star because the drinks did not measure up to other cruises we have been on. For example the Bloody Mary’s had no celery nothing but the mix and the alcohol. I tried margaritas at two different bars and they were both terrible. All in all the cruise was worth every penny and I would definitely go again! Our room Stewart “Devin” was great! He kept our room stocked and clean throughout our cruise. All of the crew would bend over backwards to help all cruisers. They always were smiling and had kind words for everyone. Read Less
Sail Date June 2019
Intro: I have to say so far for us Celebrity has been to date the best cruises my hubby and I have done. I don’t think that any Cruise line has lived up to my expectations 100% of the time, and yes even Celebrity has some faults, but ... Read More
Intro: I have to say so far for us Celebrity has been to date the best cruises my hubby and I have done. I don’t think that any Cruise line has lived up to my expectations 100% of the time, and yes even Celebrity has some faults, but when on board and talking to other avid cruisers, almost all say Celebrity beats any other cruise line they’ve been on. Embarkation: Three ships in port in Vancouver on June 2nd. The drop off area was changed so we had to go underground to do this. This incurred a lot of walking, we had to zig zag, go up then down, then up again, down again. It was the craziest embarkation we’ve done so far. Thank goodness for the porters who took our luggage right away. They can do this as we already printed and attached our boarding luggage tags, which cuts down on waiting in another line. So I definitely recommend doing this ahead of time. If you have a disability and need assistance let someone on staff know and they will help you directly onto the ship. 7/10 rating Sail Away: Live band playing on the upper deck, which I love. Really gets you into vacation mode, however they only played a few songs, packed up and left just as the party was getting started. Usually the band will do an exciting countdown as we sail under the Lion’s Gate Bridge, but this never took place. 7/10 rating Dining: Mast Grill -Lido deck 14, outside. Complimentary This was open on embarkation day, so if you don’t want to fight the lines in the buffet it was a nice, quiet spot to grab a burger & fries or a hot dog. Oceanview Cafe- Lido deck 14, inside. Complimentary This buffet area had an excellent assortment of delicious food. My favorites are the chicken & okra curries. Some of the best I’ve eaten. They featured items daily which is mentioned in your newsletter. I only ate here a couple of times as I’m not a big fan of overly crowded areas and don’t like searching for a place to sit. You can take your food outdoors, however need to go down a floor or flight of stairs if you want to eat on the outside pool deck. Aqua Spa Cafe- Resort deck 12, inside. We loved this little cafe by the indoor pool area which opts for healthier choices or light little dishes of food- complimentary, and smoothies (fee $). I kept on going back for the Chicken Salad. The Asian Noodle Salad with the spicy oriental dressing was delicious. The 1/2 Turkey Bacon Sandwich on pumpernickel bread was also a hit as a light bite. We also enjoyed the soup which you need to order. This cafe is open for breakfast and lunch. MDR-Moonlight Sonata- Promenade deck 4, inside The main dining room is open daily for lunch (and for Concierge guests on embarkation day) but I never had lunch there. This dining room is gorgeous, its white, bright monogrammatic decor gives a feeling of airiness & elegance in this large venue. We only ate here for breakfast one morning. Service felt a little slow and our breakfast was just o.k. Moreno- Entertainment deck 5 We booked this restaurant for our first night as Celebrity offers their specialty restaurants at a discount then, which is an excellent way to enjoy your first evening at sea and away from the crowds especially in the MDR. The dining venue is a bit dark, and if you’re looking for an ocean view you will not find it here. Our $35 discounted fee included an appetizer, main entree & dessert. The Diver Scallop Wellington Style Baked in Puff Pastry appetizer with Black Truffle Emulsion was definitely a favorite for our group of six. We all ordered double and they allowed us to do so. We were off to a good start, however when our friend ordered another scallop dish in lieu of dessert they seemed a little ‘put off’ by it but obliged. Sushi On Five- deck 5 Not much to write about. Ate at this restaurant on the Infinity, it was so good we so couldn’t wait to try it again on the Eclipse. Something didn’t feel right...the ambience was different, service not as attentive, we ordered the same food, but it just wasn’t as delicious as it was on Infinity. Blu- Specialty restaurant for Aqua class guests- Entertainment deck 5. Opened for breakfast & dinner - No reservations We were a little skeptical to book the Aqua class cabin, however for us it ended up being one of the highlights of our cruise & dining, that’s why we didn’t bother to venture much elsewhere. On this cruise the cost wasn’t much more but it was well worth the little extra $$ to book Aqua class. Blu’s food was exceptional for dinner, breakfast was good. There are still the daily feature items you can order from the MDR that’s not listed on Blu’s menu (appetizer: Caesar salad, Escargot, French onion soup, Shrimp cocktail & for dinner: chicken, steak & salmon). Blu has its own kitchen with about five chefs. The conception is to provide healthier meals, so the Calamari will be grilled not fried & sauces are made more like an au jus than thickened with flour. My favorite meal for dinner was the lamb shank, it was fall off the bone delicious served with a curried couscous, some ordered it with potato...I can’t say I’ve had better in any land restaurant. Also the freshly caught halibut in lobster broth, tender and moist, so good. The best desserts by far was the Creme Brûlée & Apple Pie. Don’t even bother with the Cherries Jubilee, it was just plain awful. Overall dining rating 9/10 Drink Package: We at first decided not to purchase the drink package on this cruise as it was costly and when pre-purchasing online each person in a cabin has to purchase the package which would of been about $950 USD for both of us for the seven nights. Since I hardly drink we felt this would not of been worth it for this cruise. Also the drink package option included in the fare price package that was offered worked out to be more expensive than purchasing it separately which seemed a little odd to me. We instead opted to gift ourselves a $450 onboard credit to cover the majority of our alcoholic beverages. You can pre-purchase this online which is a great way to budget your spending and not get hit with such a huge bill after cruising. Once onboard staff are always trying to get you to purchase dining, drink & other packages. We told the waiter trying to sell packages that we didn’t purchase the drink package as we had to buy two and I’m not an avid drinker so it’s not worth it for us. He told us that yes online you have to buy for each adult in the cabin, but when on the ship you only need to buy for one! WHAT?? My husband immediately purchased the package for himself which was well worth it for him. Entertainment: Excellent from the comedy to the shows we enjoyed them all, some a lot more than others. We were lucky enough to see Jeffery Allen performing as Elton John. Incredible! This was by far my absolute favorite and the comedy on board made me laugh so hard my stomach hurt. 9/10 Rating Activities: Lots going on all over the ship from music, dancing, & mini performances by Celebrities onboard dance crew. Some things I wanted to do overlapped others. I really enjoyed the trivia in the observation lounge. Being an Aqua class guest also gave us privileges to use the Persian Gardens for free. The Roman beds (warm tiled beds) were a very relaxing way to spend a few hours in peace and quiet. You also had access to use the sauna and steam room. 10/10 rating Excursions: Didn’t do any booked excursions this trip. Juneau & Ketchikan have stores right off the peer so walking is easy. Go to an onboard seminar for information on the port and receive coupons for shopping and free gifts. If you need help going up the steep, long peer they will assist you. If you like to shop, go to Creek Street while in Ketchikan. It’s a lovely walk over wooden bridges and creeks with cute touristy shops in charming old buildings. Choose to shop or see Mendenhall Glacier while in Juneau or take a tour of the Alaskan Brewery. Shore excursions can be booked with many different tour operators. Just make sure they have a ‘back to ship on time’ guarantee. When booking third party excursions be very aware of the time the ship gets into port. This doesn’t mean you can get off at that time. It can take up to approximately 2 hrs from when a ship docks to when your able to disembark. Not to mention the crowds of other people also trying to disembark, so leave time for this. Service -Blu- Staff that served us here were exceptional! A big thank you to Dan, Maria Hugo & “Z” ( can’t recall his full name). Their personalized service goes beyond words. No matter where they were working on the ship they always spotted us and came over to assist since we were traveling with 2 people with slight disabilities. I was pushing my friend in his wheelchair to the cafeteria for lunch and never had to look for someone to help us carry plates etc., staff appeared from nowhere and insisted to help us each time without me ever asking. Another time our friend got lost in the cafeteria (yes it’s that large) and Maria (waitstaff at Blu) recognized her, helped her with her plate. Searched and found us and brought her over. So far the best service I’ve experienced on a cruise. Are there some areas on board that I felt service was lacking? Absolutely...The Sunset Bar. Two guys, rude to guests and each other. Arguing in front of us, one demanding an apology from the other. Time to get off the ship guys! -Pushing sales- You’re bombarded when you get onboard. They want you to purchase drink, dining & spa packages etc. I get it, sales are important to most business’ small & large, but it’s really overkill. We would just kindly say no thanks. Cruise director- Lauren was amazing...that’s one hard working lady. She was seen everywhere and always seemed to invest time interacting with passengers. On HAL cruise last fall we only saw our cruise director once, I was actually starting to think maybe there’s not even one on board and then there he was standing by the piano, having a drink wondering when the day was going to end. I’m not going to take away from those who went above and beyond in service, so I’m rating Service 10/10 Overall: Celebrity seems to have the right balance with things to do, dining and entertainment. No wonder it appeals to age groups in their late 20’s and up. If your looking for an elegant, upscale cruise that’s not too ostentatious then Celebrity’s for you. We love everything from the size, beauty and cleanliness of the ships, to the quality of food and service we receive. Read Less
Sail Date June 2019
Everything from the staff made you feel like you were part of the family. I lost my Father while I was on the cruise and the staff were very kind to me. I had one breakfast in the main dining room and a few lunches while we were in ... Read More
Everything from the staff made you feel like you were part of the family. I lost my Father while I was on the cruise and the staff were very kind to me. I had one breakfast in the main dining room and a few lunches while we were in ports and the food was great. Eating in a suite guest private dining room and Michael's Club were a nice touch for suite guests. At anytime you could ask a crew member for advise and they were happy to answer you. Great comedians and other productions were spectacular. There is a lot of perks for suite guests which is the first time I have been a suite guest and hopefully not the last. The ship was very clean, the cabin was great, dining many options to dine at. I travelled with a friend. This was her first cruise and won't be her last. See Celebrity in 2020. Read Less
Sail Date May 2019
Alaska has always been in the back of our minds. This cruise had all the must see ports for us and a great price. We lotteried for an upgrade and got it - Rm 8018. The veranda provided such a fantastic view of Hubbard Glacier and our ... Read More
Alaska has always been in the back of our minds. This cruise had all the must see ports for us and a great price. We lotteried for an upgrade and got it - Rm 8018. The veranda provided such a fantastic view of Hubbard Glacier and our Captain Theo got us close to it, just .6 miles from the calving ice! He happened to walk by our room just after his 360 degree maneuver as I was chatting with a most outstanding steward from GOA, Jose Fernandez who BTW is impeccable at his job and so very personable. I thanked Cptn Theo for this excellent show. He was so pleased that it worked out so well and that the sun came out allowing for crisp photos without zooming. A very nice man and not full of himself happy and grinning ear to ear. Who doesn't love a Captain with an even keel? The activities were also fun and at time were setup for challenging the crew to various games. My wife Laura was ping-pong tourney champ and received the gold (colored) X medal. She beat me and I got Silver. Oh, I must add she bagged 5 of 6 shots in the (cornhole) bean bag toss. One last game mention Giant Scrabble Game played on the floor of the Rendezvous Lounge. Our team of three beat the standing high score by 30%. Good food all around and if you are willing to experiment with some new tastes then you are in for a treat, plus all the standard fare of American comfort food. "I never found any corn tortillas though" said one gentleman at the taco bar. One last find and it was huge!! Bryan James may look like an average kid (30+ yo) but what an amazing talent and stage presence. He took so many requests and knew not just the words to sing but had amazing skill at guitar work that would usually take a band to make enjoyable. You name it and 95% of the songs he did with little effort. He was coaxed to sing a few of his own songs and as a songwriter he touched some hearts and there were some large flows of tears. Man, what talent. Personable and gifted; Bryan really allowed us feel his feelings as he wrote those heartfelt tunes. One more thing, he was always in key and no pitch issues. Kind of ironic as he gained a following that would show up at every set - sometimes 5 a day. We had quite a bonding through this music with the other "groupies". "Our next cruise MUST include Bryan James" was echoed from at least a dozen folk at his last day's performance. 6 STARS entertainment right there on a 5 star ship!! Read Less
Sail Date May 2019
I was very impressed with a lot of thing about Celebrity Solstice and very disappointed with other things. The shows were great, especially the Alaska shows. I was a little disappointed in the age of the ship but it wasn't dirty just ... Read More
I was very impressed with a lot of thing about Celebrity Solstice and very disappointed with other things. The shows were great, especially the Alaska shows. I was a little disappointed in the age of the ship but it wasn't dirty just a little aged. The Ocean View Cafe was great if you were of Asian or Indian background or if you love their food. The American fare was poor. The food looked right but it definitely didn't taste right. The sauces for the pasta was runny, the eggs were runny, the hamburgers were burnt, and the selection was almost nonexistent. There were very few waiters/waitresses on the floor so you just had to make do with pushing used dishes out of the way. The main dining room was terrific. The food here was outstanding. Our service was slow (we don't drink) and we spent too much time waiting on our waiters to serve the food and take our dessert order. But the staff was extremely nice. Our cabin steward was the best. He worked very hard every day to make sure that everyone was happy and had everything needed, We just sailed on May 10, 2019, so our experience is fresh, The ship is well suited for couples. Of course, we sailed during the school year. Our excursions were through Viator instead of Celebrity. Other than almost missing our connection in Juneau, we didn't have any trouble finding our tour groups. The bus tour through the Yukon, in Skagway, with our tour guide Mike, was the best. We saw 2 bears, mountain goats, and a young moose. Our tour guide had sharp eyes and he was very entertaining. I believe anyone will enjoy this cruise and we are looking forward to our next one. The departing from the ship was extremely streamlined and it didn't take very long for everyone to be on dry land. The Celebrity excursions were the easiest to find since they were the first ones you came upon when docking. There were always other ship at port when were got to port so we were usually the farthest from the city. The other ships had mostly already unloaded their passengers when we first were let off the ship. Getting back on was a breeze. I brought two lanyards to hold our sea passes and we just had to show them when we boarded. Having the sea passes on the lanyards worked well for dining as well. We just showed them to the waiters and they used them to bring our sodas. The ship had a lot of things going on so you weren't bored at any time. We had to make time to go swimming and look around the ship. It was a wonderful experience and we had a great time (other than the fact that we brought our colds with us from home, but we found that the ships liquor store had things that you would normally buy in a pharmacy. Nail polish remover, cold meds, etc.) I recommend this ship and the experience to anyone wanting to discover Alaska! I no I don't have a reference point to compare this sailing to but I really enjoyed the experience. The captain came on loud speaker (outside the ship) he was Greek and a little hard to understand but he continued with the same message in a different way a few times so we were able to understand his message. Read Less
Sail Date May 2019
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