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12 Celebrity Constellation Europe - Western Mediterranean Cruise Reviews

Chose this trip to take my family, wife, 2 married children and 2 grandchildren on a Med cruise in August The ship is very tired There were too many passengers 2560 compared to the advertised capacity and no extra staff. Consequently ... Read More
Chose this trip to take my family, wife, 2 married children and 2 grandchildren on a Med cruise in August The ship is very tired There were too many passengers 2560 compared to the advertised capacity and no extra staff. Consequently bar service slow, public areas not cleaned to a high enough stand. Open dining arrangements a nightmare and when we had to use a tender service about a 1.25 hour wait!! That said the grandchildren (10 & 14) had a fabulous time so therefore their parents could also enjoy their holiday. I had no expectations so in that respect I was not disappointed Fortunately, on day 2 we bumped into the captain and hotel manager who asked if everything was ok. After explaining the dining experience the hotel manager made a couple of calls and our situation was satisfactorily resolved. Also my daughter used to see him in the gym and he repeatedly asked if things were ok. We received a complimentary meal in one of the specialty restaurants Read Less
Sail Date August 2018
This was our third cruise with Celebrity. It was a disappointment at all levels . It was a big step down from our experience from two years ago with Celebrity Equinox. This was a Mediterranean cruise . It was no entertainment on ... Read More
This was our third cruise with Celebrity. It was a disappointment at all levels . It was a big step down from our experience from two years ago with Celebrity Equinox. This was a Mediterranean cruise . It was no entertainment on deck in the evening. It was no fitness or other outdoor activities like the previous Celebrity cruise. It was a lack of service and amenities. It was also a big disappointment in food quality and diversity . Food that we enjoyed at the buffet in the past now we had to go to special restaurants and pay extra. My husband and I had classic beverage packege but to get your cappuccino you had to go to the 5 th floor from 10th floor in order to get it . It was no cappuccino machine at any outdoor bars and any other indoor bars except the 5 th floor. People who catered to us were great but not to many of them ... Many times I had to clean my table and waiters were no where to be found. Overall it was not a good experience Read Less
Sail Date July 2018
CELEBRITY CONSTELLATION – NOT A 5 STAR SHIP We have just returned from a 14n (back to back) cruise on the Celebrity Constellation. We have been great fans of the Celebrity product in the past and have been on Constellation before, but ... Read More
CELEBRITY CONSTELLATION – NOT A 5 STAR SHIP We have just returned from a 14n (back to back) cruise on the Celebrity Constellation. We have been great fans of the Celebrity product in the past and have been on Constellation before, but both the ship and some of the staff, are in need of a serious shake-up. Torn and tatty bed linen, bathrooms with rust and filthy, stained tiling, grey torn deck towels that you wouldn’t buy in a jumble sale and sun beds that are rusty and broken are just not acceptable. Very young children( 3,7,8yrs) in the whirlpool late at night, totally unsupervised. Staff knew of this and chose not to approach the parents. A lack of drinks service on some of the sun decks led to large queues at the bars and much frustration. The dress code, always a contentious issue, was constantly flouted. A bare chested man in swimming trunks being served at the Martini bar on a ‘chic night’ is just not acceptable when most people have gone to a lot of trouble to look smart. Swimwear and foul language in the ‘elite party’ is not what guests want, particularly when the guests were not in the elite club– neither occurrence was challenged by the staff. On chic night, we dined in one speciality restaurant, quisine. With the managers approval, one guest wore swimwear and a baseball cap! Celebrity want to attract repeat customers so the logic of offering virtually identical (not particularly good) entertainment on the two successive 7n cruises is a real let down. The shows, although of a good standard, are primarily aimed at the American audience. It would be great to see the Broadway show reintroduced as it appeals to all nationalities and all ages. Surely it should be possible to at least change the menu weekly in the San Marco dining room to accommodate back to back cruisers.A noisy cabin (a vibrating headboard from the engine noise) required us to sleep in an inside cabin for several nights. we were then disturbed by 30 luggage trolleys being very noisily moved for 2 hours in the middle of the night. Despite booking and paying for an outside cabin we were only given $100 obs in compensation. Nowhere near the real difference in the cost of cabins. This Level of compensation and falling standards in everyway has ensured that we have felt more like commodities than valued customers. We have cancelled other cruises booked for 2019 on Celebrity Constellation and will look to other lines for a 5 star product. Wake up Celebrity as other passengers will be voting with their feet too. The 3 lonely stars of this ship are Gabriella( housekeeping) Thomas and Marko( cellar masters) thank you guys for all you did to help make our holiday better than it would otherwise have been. Read Less
Sail Date June 2018
I chose this specific cruise for the itinerary, and chose this line because I've cruised on Celebrity before and it was wonderful. There are similar cruises for much less, but I decided to go with Celebrity due to our previous ... Read More
I chose this specific cruise for the itinerary, and chose this line because I've cruised on Celebrity before and it was wonderful. There are similar cruises for much less, but I decided to go with Celebrity due to our previous experience. I do not drink alcohol and was forced to buy a "water" package, as the water in our room, and at the buffet was brown. The service was about the worst I've ever received anywhere and I'm including any travel any where in the world on land or sea. I had to get my bottled water at the bars-my average wait time was 15 minutes and this was even if there was only one person sitting at the bar. This was consistent, every time. This lack of service was the same for our traveling companions, one of which only drinks beer, not a mixed drink. How difficult is it to hand you a bottle of beer or water. And heaven forbid I ask for 2 bottles of water at the same time!!! The bartenders will not make eye contact (they appear to be trained to do this, since it is at every bar, unless you are very young and wearing a low cut dress or bikini) and the only way to get their attention is either by banging your hand on the bar or yelling, either of which is not my style. I'm a vegan, again chose this cruise because I was assured they could accommodate my diet. They did not. The Spa Cafe staff was incredibly rude, with the exception of my last day. Another complaint I have is that I paid for my water, I don't drink soda, and they charged me for a stinking smoothie. Over $6000 for the cruise, another $200 for WATER, and I had to pay for a smoothie. We had a massage at the spa which triggered my husband's sciatica which was fine and had been for the last 2 years. Next day he was taken by wheelchair to Medical for treatment (which was the only decent department on the cruise) as he could not stand. Spa denied any responsibility, they reimbursed his massage, but not his medical expenses. Again, poor customer service, why not go the extra mile instead of arguing with us? The internet service, for which I paid, was abysmal. We could not wait to get off this ship. We I came home there was article in Forbes that Celebrity is redoing this, among other ships. I will not be cruising with this line again. I've booked my next cruise on Uniworld. Due to either an excursion or my husband being in bed, (he also had GI problems from the food) we did not make our meal seating until the last day, and this was not well received. We were told to "go downstairs" where we were given a table by the entrance, again food bad (who burns gnocchi?) waiter clearly annoyed when we came in at 8pm. At the end of the substandard meal, I had to ask for coffee. My husband asked for decaf, which it clearly wasn't as he was up all night, and my green tea was black. The views were beautiful, although we did not see Montenegro, (husband's injury) but the ship terrible. Cruising is usually a great way to travel because the service is outstanding. Not on Celebrity. Read Less
Sail Date June 2018
This was the second time that I was on this ship. First time was great (the year before). This time it was terrible. It all started when boarding. I had a couple of bottles of wine in my suitcase which you are allowed and they held on ... Read More
This was the second time that I was on this ship. First time was great (the year before). This time it was terrible. It all started when boarding. I had a couple of bottles of wine in my suitcase which you are allowed and they held on to it in security. I was not informed and had to go get it myself. The food in the café was terrible. People were saving the pea soup was yesterdays guacamole. Food was cold except for the Jello with was warm and runny. Amazing difference a year makes. Entertainment was exactly the same shows from the crew. In the cabin you could here water running through the pipes until 2 a.m.. The plumbing stopped working a couple of times. A pipe burst 2 down from us and flooded much of the area with hot water. I was not kept informed of what was happening and the officers did not answer any questions. All cruise long, we had to deal with wet floors, wiring hanging down, and equipment all over the place. They worked on this problem day and night so sleep never happened. Even an officer got made at me because I was complaining to other passengers but still did nothing. The only thing I heard from the ship is when one of the crew made a joke about it around the pool. Even at one port you had to pay to get off the ship and be transferred to town even though there was a spot at the dock for free transfers to town in which other cruise lines used including Royal Caribbean This was my tenth cruise (fourth with Celebrity) and that is where it ends Read Less
Sail Date October 2017
Good itinerary, wanted to repeat some of the ports because they were so interesting when we did almost the same cruise in 2012. Had Aqua cabin 9056, never again!! The rolling of the carts and the loud noises, and what I can only ... Read More
Good itinerary, wanted to repeat some of the ports because they were so interesting when we did almost the same cruise in 2012. Had Aqua cabin 9056, never again!! The rolling of the carts and the loud noises, and what I can only describe as the dish machine whirring at 5 am every day made this not an enjoyable experience. We have been on Celebrity many times, have Elite status, and have never had such an experience. We feel Celebrity has cheapened the amenities and food quite a bit since our cruise on them last year. No cold cuts on the buffet at lunch, lesser quality wines, no shower cap and shampoo that made both of us itch, for example.The staff is accommodating when you make a request, but we never had these problems before. Also, the stores had almost nothing interesting or worth buying. It was the same 'bargain' stuff every night. Read Less
Sail Date September 2017
Hello interested readers. We did not pick this ship or cruise line since it was purchased by my folks as a family vacation. Having sailed a couple times before on Royal Caribbean (which owns Celebrity), this cruise line and ship were a ... Read More
Hello interested readers. We did not pick this ship or cruise line since it was purchased by my folks as a family vacation. Having sailed a couple times before on Royal Caribbean (which owns Celebrity), this cruise line and ship were a huge step down. This was supposed to be a step up with some sort of "white glove service". Definitely not. It was a once in a lifetime cruise opportunity that was flawed from the beginning. So where to start? How about at the beginning? Embarkation and boarding went just fine - line went quickly from the Rome area embarkation. Getting into our cabin which was a portside window provided a fairly decent view of the outside world so we were happy with that. So while the room was clean and updated, it still felt a little old - for example - there was just TWO U.S. power plugs in the whole room. Are you kidding me? In this day and age of phones and devices, this is totally not acceptable. My back started acting up the night we got there - and it wasn't until we left that i realized that the mattress was at fault. The bed was clean and large but clearly bad support for my back. The attendant did terrific in keeping the room up to snuff. Next lets talk about dining which was what i really looked forward to. It ended up being worst experience ever - amateur hour. Mixed up orders between our table mates SEVERAL times. Service was slow and the Food was sub-par - meat cooked wrong on multiple occasions and sent back. Lobster night was embarrassing as well as the waiter apologized for the size of the lobster tails and had to bring several extras. He rolled his eyes several times as the assistant waiter fouled up orders. We didn't mind too much as they were very nice - but isn't this Celebrity which is supposed to be the best???? Daily menu selections were bleh but we went because the family would all gather there at night. Another example, the Shrimp cocktail were embarrassingly tiny. Sliced scallops looked like the waiter took one scallop and sliced it with a razor blade for the whole dining hall. Go to Oceanside buffet instead. Staff was nice but so SLOW and bumbling into each other. My wife actually had to get up and go to a bar outside the restaurant to get my drink for me as i sat there waiting. My evening coffee i ordered on more than one occasion was so slow that i walked out more than once because it was getting close to either bed time or cocktail hour!. The waiter told me "oh i had to go get it from somewhere else" - whaaat? The Oceanside buffet was far and away better with daily rotating choices - plus you can wear whatever you wanted there. In the dining hall, men had to wear long pants and I got kicked out once because of it. Who brings long pants (besides for formal nite) on a Mediterranean cruise. Breakfast was phenomenal at Oceanside - no complaints at all. Then there were the entertainment activities -wait - there were none. In 9 days of a cruise there were two pool deck activities. I know this because i spent much of my time with my daughter there poolside. My daughter went to the fun factory which is basically for the kids activities and she had fun. But they struggled to get kids to go. 400 kids were on the ship and they barely could wrestle in 10% - their biggest crowd was during talent night on the last day w 40 kids present. Their arcade was absolutely abysmal. Embarrassingly broken down old 20yr old video game units went virtually unused by anyone. We complained and tried to get them serviced for 4 straight days and not one person got back to me. The "casino" guy will take care of it we were told - never heard from this mysterious person. The machines took your money and the game didn't play. Awful experience with an 8yr old - try doing damage control with a young child when that happens!. Then when i got my statement they tried to charge me, to which i finally put my foot down and said NO WAY and nearly made a scene. They did credit my account at the end. They had daily pre-dinner shows which were fine - fine for adults. Boring for me. But I'm not into the arts so I cant really appreciate or provide a fair analysis. Only one in 9 days was of interest to my 8yr old and that was the magician. Fitness and recreation - virtually non existent. While they had a gym with machines, and a spa for my wife -- that was it. There was one basketball court which was poorly maintained. Try using a court in the morning for a workout when there are drink spills from the night before everywhere including the benches were you sit to rest. Ruined one pair of shorts. One ping pong table. Yup one. Are you kidding ? No shuffleboard at all. That's an oxymoron if i ever heard one. How is that even possible? Decks 4 + 5 had plenty of room for it but there were none to be found. During the day those decks were ghost towns. Outdoor movie experience was nice - big screen - plenty of seating consisting of couches and chairs in the middle and long chairs under pergolas in the back. However, pergolas were not covered. How do you watch an outdoor movie at 3pm in the blazing Mediterranean sun without a cover of some sort? Senseless - why offer the movie it if it isn't viewable. We tried. Multiple shore excursions were cancelled and refunded to us. Lack of interest as well as cancellation by the third party provider. Very surprising and so disappointing as a mediterranean cruise doesn't happen every day for us in the US. Truly missed out. . This never happened on our Royal cruises. Friends, this is an outdated old ship for 60+ yr old people who don't want to do anything. There are no signs or directions to find anything anywhere on the ship except the elevator areas. I am 49 and feel like 19 and felt like i was an animal locked in a cage with nothing to do. I will not sail with Celebrity - especially this ship again. Incredible waste of time and a missed experience for my family. Read Less
Sail Date July 2017
We had sailed on Connies inaugural cruise and had the most fabulous time. There was no fault with the food, accommodations, shore excursions, nightlife....the decor was a breath of fresh air in comparison to the other lines. So, with such ... Read More
We had sailed on Connies inaugural cruise and had the most fabulous time. There was no fault with the food, accommodations, shore excursions, nightlife....the decor was a breath of fresh air in comparison to the other lines. So, with such great memories we had no hesitations and booked a family cruise. Embarkation disorganized, port staff very unhelpful and rude. Despite my pleas that I was travelling with my elderly disabled mother, we were forced to line up with the rest of the passengers even though I am a "elite" traveller. No help upon arrival, much different from the inaugural cruise where a cruise member escorted us to our cabins, we were left to our own devices to locate our cabin! The quality of food has gone down hill when even compared to our previous cruise of 2013. The variety quality left much to be desired. Celebrity was known for the quality of their food, sadly this is no longer true. The cabin was dated, bathroom in need of an update, even though the brochure said that it was "refurbished " mold, peeling paint, balcony door locks sticking, poorly flushing toilets.... To add insult, there was garbage left in our cabin that the room attendants failed to notice and remove. I would question how actually "clean" is my cabin. I wiped down all surfaces with my Lysol wipes! If possible, book your own shore excursions. The one offered by celebrity is $$$$$$and not worth the $. I don't mind paying extra if the quality was there. The guide in Barcelona sat at the front of the bus and read out loud the script on his phone. I was seated at the front with my mother and witnessed it! He would stop at a sight, told us to come back to the bus after we "make pictures!" To make matters worse, on the return trip, he was walking so fast, he left my entire family stranded at the Sagrada familia!? The ship's staff said they would investigate and all she said was that we all returned safely to the ship! Oh, and they refunded us our cab fare only". This is surely not the "beyond our expectations?!". The entertainment catered to the UK crowded and far below previous experiences. It might have well been the crew members who put on the show! Amateurs! The dining room was crowded, and the noise level was deafening. It was difficult to carry on any dinner conversation! The table next to us was so loud, we asked for a table change, they were unable to accommodate because the dining room was full, yet they were able to accommodate the dining your way passengers. It would have to be a very good deal for this loyal cruiser to sail with celebrity anytime soon. Read Less
Sail Date August 2016
We have cruised with Celebrity before on the Eclipse and the Silhouette and so had no hesitation in booking again this time on the Constellation. What a mistake! The staff to guest ratio is so low that the service was very poor. We had ... Read More
We have cruised with Celebrity before on the Eclipse and the Silhouette and so had no hesitation in booking again this time on the Constellation. What a mistake! The staff to guest ratio is so low that the service was very poor. We had long waits at the bars and when a member of staff did arrive their attitude was very often surly and sometimes downright rude. The food was very bland and repetitive and the glasses, crockery and cutlery needed checking for cleanliness. The theatre shows and entertainment were distinctly amateur and not what we have come to expect from Celebrity. However, the worst thing was the shore excursions - overpriced and not at all what was described. All in all not a good experience and one we will never repeat. If you like the holiday camp feel at 5* prices this is the ship for you. Poor, poor, poor! Read Less
Sail Date June 2016
This was our second cruise on Celebrity. It did not compare favourable with the first. Like others who have reviewed the Consellation we found the accommodation far below the 5 Star rating you would expect for the cost of the cruise. ... Read More
This was our second cruise on Celebrity. It did not compare favourable with the first. Like others who have reviewed the Consellation we found the accommodation far below the 5 Star rating you would expect for the cost of the cruise. The bedding was torn in two places and the sheets were threadbare. Worse, a single size top sheet was used as the top sheet for a king size bed. It was very uncomfortable to have your toes flicking on the side hem of the sheet and to drag your toes out of the torn areas. The bed skirt was also torn as were the drapes on the door to the verandah. Bad as this is, the food was worse if you require a special diet. My particular vice is salt and so I have to have a salt free diet. Many people with hypertension should also be aware of salt so it is a rather common dietary restriction. The waiter gave me the menu for the following night's dinner so it could be prepared salt free. With 24 hours notice, the culinary staff on the ship could do no better than: the entree, naked on the plate, no sauces, salsa's or other additions that were on the main menu, a soggy collection of carrot coins, green beans and a piece of broccoli. That was it. Every night that I ate in the dining room. 5 Star price, 2 Star service. My complaint was answered with "we will review this with the culinary staff". My next cruise is booked -- not with Celebrity. Read Less
Sail Date August 2015
Sold as a premium cruise Celebrity Constellation fails miserably. Carnival, Princess, Norwegian and P&O leave them for dead. You are nickel and dimed every inch of the way with overpriced shore excursions and transfers e.g. They ... Read More
Sold as a premium cruise Celebrity Constellation fails miserably. Carnival, Princess, Norwegian and P&O leave them for dead. You are nickel and dimed every inch of the way with overpriced shore excursions and transfers e.g. They charged Euro 22 for a Venice city transfer by boat and the Vaporetto made the identical trip for Euro 15. The"helpful" staff did not mention the availability of the Vaporetto. Drinks are expensive and get truly ridiculous when an automatic 18% gratuity is applied. Meals are unexciting. The wait staff in the restaurants are excellent but with few exceptions drink waiters are surly. The evening shows are of good quality but there is minimal incidental entertainment before and after the shows, unless you like a DJ or the same band singing the same songs every night. If I ever hear green green grass of home again!!!!!!! The ship is tired and overpriced. We will certainly not sail with them again. Read Less
Sail Date May 2015
The GOOD, Our Concierge cabin was wonderful. Very nice. All the staff we meet were both friendly and helpful. Our Head Waiter Hasan, on deck five, table 520 was the savour of our meals. Embarkation was fast and very easy. The BAD, Where ... Read More
The GOOD, Our Concierge cabin was wonderful. Very nice. All the staff we meet were both friendly and helpful. Our Head Waiter Hasan, on deck five, table 520 was the savour of our meals. Embarkation was fast and very easy. The BAD, Where do I start? The food was bad to very poor which was a surprise due to the fact that the brochure states world class food. It was so bad that on our third day we decided to eat at the buffet. Much to our surprise the buffet was over half closed with very few choices to eat. The food did not look very appetizing either. We had to go back to the dining room. This cruise was a celebration for one of the couples in our party. It was their 50th wedding anniversary. We planned this for 2 years. Our travel agent and my friend who's anniversary it was, both confirmed our dinner reservations for the Tuscun Grill. It was noted at both times that this was for a celebration for a 50th wedding anniversary. On arrival to the Tuscan Grill,I mentioned to the Matre'd and our head waiter that this was a special dinner for their 50th anniversary. NOT ONE PERSON from this ship did any thing for this couple. No piece of cake, a glass of champagne, nothing. The wine list was a joke. They tried to offer a bottle of a low end Wente wine from California as a premium wine selection. We are from California and questioned the wine choice so they brought a more expensive bottle form Spain which was not at all good. We had steak for dinner, a filet , which we can grill just a well as they did at home on our barbecue. The photo service is the worst I have ever seen on any of the cruises I have taken. I always buy a lot of photos from the ships.I bought a photo package for $79.00. It seem like a good deal. I had a very hard time choosing enough photos to fill my package. We never had photos taken at any of our dinner seatings, nor did they show up for the anniversary dinner. I asked the photo manager the day before to please have someone in the Tuscan Grill for my friend's anniversary dinner. They never showed up. I had to have the restaurant manager call for photo service. They finally showed up but the photos were of poor quality. I can take better photos than they did. Every other cruise I have been on , when you leave the ship to go into a port , they have a photo area with the theme of the port your in. NOT this ship. For France we had our photo taken with a stuffed dolphin. Go figure? The next port was Florence and Pisa. We had a photo with a parrot. The last two ports which were Rome and Naples did not have any background except the side of the bottom of the ship. Normally the photo people are taking so many photos that you almost get tired of them. With this cruise you won't have to worry about spending money on photos. They also do not have many activities to do if you choose to say on the ship. THE UGLY, with the concierge class room you get afternoon appetizers every day. The first two days we received a plain white kitchen plate with a paper doily on it. It had 6 small nickle size stale pieces of bread with fancy cheese whiz squirted on top of the bread. I thought, is this some kind of a joke? The third day we requested cheese and crackers. When the same white kitchen plate with paper doily arrived it seemed to be a little better until I took the plastic wrap off the plate. Sitting next to the cheese and cracker was a bunch of grapes that had gone bad and were moldy. Some had fluid oozing from the. To sum this ship and cruise line up. I will NEVER use this line again nor will I recommend it to any one else. I have been on the Carnival cruise line and Royal Carribean line. As we all know Carnival is not noted for a higher class of cruising after all they are the fun ships. I have to say I was very disappointed as were the other two couples who traveled with me and my husband. The food, activities , photos and personal service are 100 times better on the Carnival line. This is kind of funny as they are not the elite of cruising as Celebrity states they are. Read Less
Sail Date September 2010
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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