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45 Celebrity Constellation Europe - Western Mediterranean Cruise Reviews

First, it needs to be stressed that the Constellation is well past its prime. A few upgrades can't cover the fact that this ship is 15 years old. And in this case, many of those upgrades benefitted only passengers in suites. Our ... Read More
First, it needs to be stressed that the Constellation is well past its prime. A few upgrades can't cover the fact that this ship is 15 years old. And in this case, many of those upgrades benefitted only passengers in suites. Our Concierge class cabin was, to put it kindly, a bit worn. It didn't help that Celebrity had to chop two days off our Barcelona to Venice cruise because of engine problems, problems which could have been corrected without impacting our cruise had they simply allowed themselves more time for the refitting and testing. And while they did provide passengers with hotel accommodations and decent reimbursement for the lost days and the costs of meals, the communication with passengers was terrible. In our case we were dumped at a Barcelona hotel with no information on how to contact a Celebrity, We were handed a letter with a phone number for a local tour operator who was to set up free tours while we were stuck in port. But the phone number was invalid so we had to fend for ourselves. Read Less
Sail Date May 2017
We chose this cruise because of the itinerary. We have cruised many times and are always looking for something new to see. Sadly, what was new was the lack of service and the lack of required knowledge demonstrated by the Shore Excursions ... Read More
We chose this cruise because of the itinerary. We have cruised many times and are always looking for something new to see. Sadly, what was new was the lack of service and the lack of required knowledge demonstrated by the Shore Excursions department and just about anything from the pier on. Customarily, we will visit ports independently and we are more and more becoming fans of hiring local taxi drivers/guides because of the great service and local knowledge they provide. In two ports, it was impossible to book an independent tour and it was reported that taxis were scarce. We booked two tours through the ShoreEx desk and they were both a waste of money. In another instance, the desk told us that it was not possible for my mobility challenged wife to visit Pompeii on her travel scooter. The taxi driver we later hired saved the day and took us to a less popular entrance to the site that led right to the ever improving and expanding accessible route through the ruins. (Check Sage Travelling or a similar resource for more information). I will NEVER use a ship's Shore Excursions desk again. Taxi fares are sometimes regulated by government, or simply by competition. The ship was heading for dry dock following our cruise, so one might reasonably expect to see some "deferred maintenance" about the vessel, but unreliable and sometimes inoperable elevators (in which some guests, including this writer, were briefly trapped between floors) is unacceptable and inexcusable. The remainder of the Staff onboard treated us as well as we expected. We do not look upon the ship as a destination, so specialty restaurants, wine cellars and the like are not an attraction to us on any ship. The dining we did partake of, mostly the cafe because of our penchant to spend as much time touring ashore as possible and regarding food as a necessity not an event, was quite good. Friendly, attentive staff and as much variety of menu as one should expect. Breakfast each morning was delivered on time, fresh and friendly. The entertainment was a pleasant surprise. Last year, we were on the Silhouette and it was so bad that we walked out of every show. On the Constellation, we looked forward to each evening's offering and were mostly entertained. Strangely enough, the Cruise Director on both cruises was Rich Clesen. (Obviously influences above his pay grade.) Overall, THE SHIP was as we expected and we were pleased. Disembarkation in Barcelona was a disaster. The baggage hall is not laid out as usual: a serpentine belt (like an OLD airport system) is used in place of the floor groupings expected. Luggage gets separated, many disembark group's bags are travelling endlessly on the conveyor belt together and the carefully timed group disembark falls apart waiting for your bags to appear. The bus bays are a cattle stampede. No matter how you are departing, there is a confusing, disorganized wait for your conveyance. The port disembarkation staff are untrained. I could have sworn it was their first week on the job, but our porter's roll of the eyes told us it was a common occurrence. There wasn't enough wrong that spoiled our holiday, but it seemed that every time we stepped ashore, they screwed something up. Pardon my bluntness. Will I travel Celebrity again? With the right itinerary: yes. Read Less
Sail Date May 2017
This has been our fourth cruise with celebrity. We have booked the concierge class on all of the cruises. On each cruise, we have noticed a decline in quality. The service we receive is exceptional but the food an amenities that are ... Read More
This has been our fourth cruise with celebrity. We have booked the concierge class on all of the cruises. On each cruise, we have noticed a decline in quality. The service we receive is exceptional but the food an amenities that are being offered are declining. One of the perks of Concierge class is having hors d'oeuvres delivered to your room each evening. On our first cruise these were interesting little taste treats. It now consists of getting a plate with four sections. In two of the four sections, there are crackers. The crackers are about the size of an oyster cracker and about the same flavor profile. The third quadrant is olives. They put four olives in this quadrant two black and two green. The fourth is some sauce or hummus for dipping the crackers. We ended up going to the Oceanview Cafe and bringing down a plate of olives, bread, cheese, and garlic bread to enjoy with our wine on our balcony. If you are considering elevating to concierge class, don't do it because of the hors d'oeuvres. We were also supposed to get a pillow menu, but we saw no evidence of how this featured worked. The priority check-in and disembarkation was done well. The dinner in the main dinning room was only average. The first night my wife ordered a NY strip steak. It was thin and over cooked. I had other dishes where the quality was lacking. The portion size is also small. They also start you with a bread basket and three dipping sauces one of which is butter. These sauces are quickly consumed at the wait staff does not want to bring you more. Only once did a waiter volunteer to bring more dipping sauces. We had dinner one night at the Tuscan Grille. The food and service in this specialty restaurant was exceptional. My other experiences on the ship were more positive. We enjoy dancing, so most of our evenings were spent in the Rendezvous lounge. The bands played enough of a variety to satisfy our dancing needs. We also enjoyed the Reflections lounge were they had bands or a DJ providing music. We had a classic drink package that was part of the "1,2,3, Go " promotion. Once the wait staff knew you had the package, they would routinely bring doubles. The workout facilities are well equipped. I work with a trainer that incorporates swiss balls and bosu balls into my weight training program, and they had a wide variety of balls available plus free weights and machines. One feature that may not be well known is that the Men's changing room for the fitness area has a dry sauna. It is not part of the Aqua Spa, so there is no additional charge to use the sauna. When I returned from shore excursions a would have a sauna and shower before dinner. My only complaint about the cruise itinerary was that we only spent one day in Barcelona. We could have missed some of the other ports to gain an extra day in Barcelona. Barcelona is a city with a lot to offer and I would think the Celebrity could have and more excursions over a two day period. Read Less
Sail Date August 2016
As a longtime NCL and Silversea/Seaborne cruiser, I was anxious to check out the Celebrity Constellation mostly for the wonderful itinerary. With an overnight in Venice on the front end and ports of call including Dubrovnik, Rome, ... Read More
As a longtime NCL and Silversea/Seaborne cruiser, I was anxious to check out the Celebrity Constellation mostly for the wonderful itinerary. With an overnight in Venice on the front end and ports of call including Dubrovnik, Rome, Livorno, Toulon and Barcelona how could you go wrong? The short answer is, you CAN (at least a little bit). Embarkation was a breeze, mostly because we arrived at the end--we experienced no lines at all, though I heard that just an hour before it was bedlam. Our two cabins (one suite for three ladies, one deluxe cabin for two) were perfectly adequate--the suite especially was spacious and well appointed. However, the rooms were TIRED. One of the beds in the smaller cabin was torn on the bottom, a sink in the suite was cracked, the phone was hanging off the wall, sofa saggy etc. Public areas were fine. The Crush Martini Bar in particular was fun. We were, however, strong armed almost immediately to purchase the "drinks package" which was a bit off-putting. That, coupled with the "captain's club" coupons gave me the feeling I was being nickel and dimed. On the plus side, the food on the Constellation (with the possible exception of the Tuscan Grille) was STELLAR! The suites restaurant, Lumine, captained by the wonderful Anthony was terrific. The highlight however is Ocean Liners. Wow. The food and service were not just cruise-ship good, they were world-class good! Pedro, in particular, was a ten in every way and the support staff, specifically Rocko was also top shelf. Nightlife is lacking to say the least. The one "Motown Night" in the nightclub was great--why were there not more evenings like that? There was a terrific DJ party held in the Grand Foyer--Why? The music was great, but you could not dance--only stand around. Strange... Bottom line: a newer, better maintained ship is important to me. This was a ladies trip so nightlife is also important. I think next time I'll head back to NCL. Read Less
Sail Date July 2016
We had been on 2 solstice ships and loved it ! We booked constilation as we liked the itinery , we stayed in a hotel in Barcelona before the cruise so we could do more at that port we had a great time . Embarkation was very easy ... Read More
We had been on 2 solstice ships and loved it ! We booked constilation as we liked the itinery , we stayed in a hotel in Barcelona before the cruise so we could do more at that port we had a great time . Embarkation was very easy but straight away the whole atmosphere was not the same there was sparkling wine but last time people handing them out and welcoming us this time the two people serving were talking and not at all interested in us a small detail but it made a difference . The smaller ship seemed crowded lots of family's I love kids but on my holidays I don't want to be around crying screaming children I thought the schools would not have closed for summer but I was wrong ( I am sure royal carabean has loads more for children I sure wouldn't have took mine to rome and Florence ect in 90 degree heat still it's everyone's choice . Our cabin was nice but silly things let it down ripped valance holes in towels dirty glass on balcony and a horrible shower curtain !! And this was concerige class , nothing was as good as the reflection or eclipse it was 3/4 star and solstice 5 I wouldn't mind but not any cheaper . The whole ship seemed dirty windows not being cleaned sunset bar at times was mankey didn't wipe tables properly I was thinking it was a breeding ground for germs ! I used my own sanitising wipes after all you don't want to get ill on your holiday . Also on solstice ships there were toilet attendants handing out towels keeping toilets clean ect I didn't see one this time I can only assume they are cutting down on staff We found the food very good in main dinning room but tried to avoid the ocean view cafe as it was chaotic . Service was excellent as always in bars and dinning room Staff friendly and helpful all over ship Our room attendant was good but certainly didn't notice anything better in concerige class than balcony room in fact it was worse . Entertainment that we went to was fun bars were fun with a good vibe Loved the ports and the ship tour to Tuscany was fantastic we had a super day would highly recommend it . It's a shame celebrity have changed the formal night that's something we found fun dressing up as were else can you dress for dinner like that on holiday it's starting to cheapen the whole experience as we saw some men in shorts and t shirt in dinning room I can go to any resort holiday to be casual ! We don't want to change from celebrity we love the modern luxury but think will stick to solstice class ! Unless it gets worse across the fleet then will have to think again ! Read Less
Sail Date July 2016
First to be understood, we picked the itinerary, rather than the ship. The Constellation is an older ship, showing its age. Sometimes the linens had holes in them, and the benches in the Ocean View restaurant had cracks and tears in the ... Read More
First to be understood, we picked the itinerary, rather than the ship. The Constellation is an older ship, showing its age. Sometimes the linens had holes in them, and the benches in the Ocean View restaurant had cracks and tears in the vinyl in places. The decor was a bit dated. The singing and dance ensembles did a very good job. The other entertainers were just so-so. Other than pool, spa, dancing and gambling, there were not a lot of activities. The single, small coffee bistro was, at times, overwhelmed. If you don't spend extra for drink packages, internet packages, etc., you get nickel and dimed a lot. Having said that, I must add that the staff was great, especially in the dining room. The food was quite good. The captain was much more accessible and sympatico than many are. We didn't take any of the ship excursions, but felt there was adequate time in each port to do our own. Read Less
Sail Date July 2016
We have cruised with Celebrity for over 15 years. We chose the Iberian Peninsula cruise as we had not been to the Ports on this cruise earlier. The Check-in took ages in spite being Elite Members. They had the bookings messed up - we ... Read More
We have cruised with Celebrity for over 15 years. We chose the Iberian Peninsula cruise as we had not been to the Ports on this cruise earlier. The Check-in took ages in spite being Elite Members. They had the bookings messed up - we had two cabins allotted to us. They took time to resolve the issue. Disembarkation was a breeze. Constellation is an old ship. With the refit and adding extra cabins it is a mess at Common areas of Swimming Pool/Jacuzzis, Oceanview Cafe & the Gym. The Cabin was normal Balcony Cabin.\ The Dinning Restaurant - Dinner was crowded with tables close to each other. Not so earlier. Food in the Dinning Hall was good. In the Oceanview Cafe it was a challenge to find a place to sit and then to get food. The Crockery & Cutlery cleanliness was pathetic. They kept WET plates, unwashed plates & mugs. Plates with black marks. They had an excuse for everything, but set things right. Very disappointing from this point of view. The some Shows were good rest average. Celebrity Life did a good job of their activities We wanted to book two tickets for the "Under Siege" shore excursion at Gibraltar. Only one was confirmed, second waitlisted. Next day the status did not change. On asking to cancel the confirmed one. They immediately confirmed the second one. We had some friends who we met on board and advised of this excursion. They went to book the same. Got their reservation without a hassle. Never understood this game. The Guides at Shore excursions had no regards to people with difficulties, continued on at their own pace. Most Ports we visited were fantastic. Since we were at Bilbao - overnight, on arrival we picked up a rental car (AVIS) at the Port area and drove (4Hours one way) to Lourdes in France. It was the High Point of the Vacation. We cruise every year - have done 15 cruises with Celebrity. This one was amongst the last favourable. Read Less
Sail Date July 2016
We have sailed with Celebrity twice previously to this trip. We were celebrating our Silver wedding anniversary, so we paid for our two grown children to celebrate with us. Not cheap, but something we wanted to do. Our daughter is 20 and ... Read More
We have sailed with Celebrity twice previously to this trip. We were celebrating our Silver wedding anniversary, so we paid for our two grown children to celebrate with us. Not cheap, but something we wanted to do. Our daughter is 20 and on 2 occasions was treated like a minor by the staff. She was refused to be served at the bar even though I was with her and she had a drinks package on her sea pass. This was during our second week on board too!! The bar man didn't understand what 'M2' code meant on here pass (means you are over 18, but under 21). This is for American waters, not European. She was treated terribly by the staff. The second occasion , she was refused off the ship cos we were split up in the queue. Her age was queried again because of the M2 code. I had to go back on board & clear up the situation. Both stateroom so add many many charges incorrectly administered which we had to keep cleading off, including the morning we were disembarking. Over all, it was a really bad experience for the kids, especially our daughter for their first cruise. Celebrity, you really need to sort your staff training out. I have tried to contact Celebrity to discuss this, but they are always busy on the phone and never return my call after me leaving a messag. After sales service is non existing. Read Less
Sail Date June 2016
Problem with this cruise is that it is no way to tour Europe. We chose this cruise for the number of ports. We got shortchanged, especially in Salerno and in Sicily where the excursions ran us through like a herd of cattle. One hour in ... Read More
Problem with this cruise is that it is no way to tour Europe. We chose this cruise for the number of ports. We got shortchanged, especially in Salerno and in Sicily where the excursions ran us through like a herd of cattle. One hour in Pompeii? Give us a break. They should have docked there for 2 days and in Sicily as well. Also sad is that you will never see the nightlife in these towns since the ship has to move on. The Celebrity staff was very nice and accommodating partially because we were on the concierge level and you do get treated a bit better there with your own concierge. The cruise director was excellent but the entertainment was very mediocre. Celebrity also nickel and dimes you for everything. Glad we had some inclusive packages. The thing you really should decide when you tour Europe is whether you want to actually see and experience the culture and people or whether you would rather play Bingo, see mediocre shows and eat ship cuisine instead of local specialties. Read Less
Sail Date May 2016
Once on the ship we had a fabulous time but embarkation and disembarkarion were sub standard. They are undertaking building work in Venice which means 440 yards/400 meter walk with luggage - but Celebrity, instead of having porters carry ... Read More
Once on the ship we had a fabulous time but embarkation and disembarkarion were sub standard. They are undertaking building work in Venice which means 440 yards/400 meter walk with luggage - but Celebrity, instead of having porters carry your luggage, have smartly dressed young representatives tell you where to go so you carry your luggage. At the coach you load your luggage on to the coaxh but then find at the Cruise Terminal you have to lug your luggage from the coach into the terminal building and put it on a conveyor belt - representatives point where to go but don't lift a finger to help. You have to make a fuss to get a trolley. Disembarkation was chaotic. Everyone milling around in the rain waiting 15/20 minutes for a coach with not enough luggage space for passengers. Then waiting 20 minutesfor the next. No-one helped the more elderly or disabled. Again dumped 440 yards/400 metersto stqgger to the terminal building. I managed to get one case into the luggage compartmentbut had to carry a 23 Kg case into the body of the coach. My wife had waited in the rain for the coach qnd had got us a trolley but Celebrity staff still just stood around smiling and pointing but not actually doing anything. We will never travel with Celebrity from Venice. We have passed through Venice with Princess which was fine. Read Less
Sail Date May 2016
Firstly, don't mistake the itinerary with the quality/treatment of the actual cruise line. One cannot fault the islands or weather and this ultimately says whether you had a good holiday or not. Secondly, the waiters/waitresses ... Read More
Firstly, don't mistake the itinerary with the quality/treatment of the actual cruise line. One cannot fault the islands or weather and this ultimately says whether you had a good holiday or not. Secondly, the waiters/waitresses and cabin boys etc.. are all lovely people who are very friendly and this applies to all the cruise lines. After all, they take from the same pool of people. My comments merely apply to the 'management' of Celebrity and their attitude to their customers, irrespective of the veiled smile that is trained into them. I wish to start with the leaving day, whereby we were sold a holiday ending with 2 days in Venice. The Saturday was indeed very hot ad humid to the point that everybody was wet through with sweat in just 10 minutes of being outside. I have no problem with this though in that we went ashore and after 4 - 5 hours, came back to shower up and get changed. My issue was the next day, whereby everybody had to be off the ship by 9:30 am the latest. The flight however was not until 9:50 pm and everybody was told to make their way back to the port at 4 pm to be taken to the airport. For any luggage, you had to pay for this to be stored (they're very good at taking money - but we'll talk about that later!). No washing or changing facilities and completely abandoned as far as they were concerned. Sticky, hot and exhausted by the heat, the flight times were 6 hours later after an already gruelling day and they booked the flights, not us!!! If they want you off ship, then the flights should have been booked earlier that day as this was not a day's holiday and everybody was agitated to say the least. They weren't bother though, just wanted to get the next batch of customers on board to take more money. Now let's talk about money, oh yes, the money.!!! Forget the prices and deals you see on line, these people can take money faster than the 'artful dodger'. Drinks are hugely overpriced to get you to sign up for the 65 dollars a day drinks package (per person) which is just under £77 dollars with the 18% fixed gratuity. Eight days later and for 4 people, yes, that was (per person) just under $2500 - WOW!!! - Don't think you can avoid this though, because water, coffee etc...is all charged for and this apparently saves you money??!! (so they told us). For the lower 'regular drinks package, this was apparently worthless, because people who were on this found that there were none of their drinks is the various bars/restaurants and they then had to pay for the full price of the drink and not the difference between the two drinks offers. Alternatively, the offer was to upgrade - Bingo (more money for Celebrity!.. Photographs, 25 dollars each!!!! but what is the alternative, They hold your memories to ransom and I bought three because I wanted a picture of my family all together. For a happy snap taken as we left the ship for one of the ports, they offered it to me and I though it was as a token given that I had just spent $75 (plus gratuities remember!!! = $89). Oh no!, this picture was $15 (+ 18%). Huge rip off. For our lads who fall into the 18 - 25 bracket, they said that there was little on offer for them aboard this cruise. Like most young people, internet is a 'must' these days as everybody stares into the palms of their hands. Wi-Fi you wold think would be free, After all, it is in McDonalds. Not here!!! trey $400. How is that in any way justifiable?! In terms of entertainment, I did think that both of the groups were very good. They played and sang well, albeit the sound system is lacking for a cruise ship such as this. The big error here though is that they both take a break at 9:00pm and don't come back on for an hour. (I mean - would you turn your TV off at home at this time though? - this is prime time viewing and with so many people aged 55+ not everybody wants to stop up until the early hours, particularly if you are out early the next day. A change of act and constant music in the two bars ('Rondez Vous' and 'Reflections' lounge) is a must. Meanwhile, not once was the grand piano played y a lounge bar pianist, only when a jazz group was put on for an hour or so! Regarding music elsewhere, there was a good violinist (accompanied by a guitarist), but most of the time, there was a DJ playing deep house and rave music which is ridiculous given the demographic. This should only be reserved for the night club after the band in 'Reflections' has finished. Plus the music does not cover all genres. Other 'sillies' going on include that fact that you cannot always get the same drinks in all the bars. Bottled beers in one bar (that you may like) are not necessarily available in other bars and yet they have the same supply cupboard. The bars are no always stocked (even at the start of the bar opening) and service is slow. Most of the time, we had to go up to the bar or really attract the staff who would then serve. This is not good enough for a cruise ship whereby you want to be served and have paid a lot of money up front. The staff however are still very friendly and I do reiterate that fact. It's just the laid back way that everything is organised, or not! (to be more to the point). Anyway, would I go back - No! - not really, but I am still happy that we went on this holiday if only for the places that we say and the family being together. With charges for holiday cost was virtually doubled and was more or less doubled. So be warned. Provided you take that into account, then you won't be disappointed, but frankly, I consider them to the a very greedy organisation!!! - Happy sailing! Read Less
Sail Date July 2015
Just returned from our cruise on celebrity constellation. This is our 5th cruise with celebrity which we thought we would return to after two mediocre cruises on RCCL and Holland America. The first thing to go wrong was that my husband and ... Read More
Just returned from our cruise on celebrity constellation. This is our 5th cruise with celebrity which we thought we would return to after two mediocre cruises on RCCL and Holland America. The first thing to go wrong was that my husband and I were allocated a different dining table to my sister and her husband. We did finally sort it out after two trips to see the Maitre d'. We had cross referenced our booking even though he told us we hadn't. So instead of being part of a table for eight as requested we had one for just us four. We were surprised to be hassled for the first three days to purchase the drinks package, which we knew would be uneconomical for us as we were off the ship for nine of the twelve days but we couldn't sit down before being approached. Bit of a nuisance, we were also offered discounts in the specialty restaurants which again was a bit intrusive. They must have been struggling to fill the places. We didn't go to many of the shows as we were on late sitting and after a day ashore didn't feel like going to the early show at 7.15pm. There were a couple of late ones which we enjoyed. We used to see passengers going into the main sitting at 6.15 and some didn't go in until gone 7 pm. Maybe this is the reason that the late sitting was at 8.45pm the latest we have ever had. We would have preferred 8.15 as on other cruises. We did enjoy this cruise although like other cruisers we felt the standards have dropped considerably, it just isn't so special now. The dress codes are are ignored by some diners, the food is certainly not fine dining anymore and it all seems to be about money. When we booked this cruise We were supposed to spend our last day and overnight in Venice but a couple of months prior to sailing date we were informed that due to regulations regarding ships in the Grand Canal we would arrive at 9.30pm and would also make a stop in Ravenna for one hour. This of course turned out to be the stop to allow tours into Venice to commence. I might add these tours had to be paid for. We don't take any tours because they are so expensive. During the cruise we made enquires about disembarking when we did finally dock at 9.30 but no one seemed to know and we were given what turned out to be misinformation about, people movers, vaporettos and land taxis. The night before our arrival in Italy our evening info sheet told us we could disembark and that the last ships water taxi would be at 1am. The queues therefore were horrendous, I don't think the company realised how many passengers wanted to do this, it should have been offered when the schedule change was made and proper plans put into action. I think it was a last minute attempt to appease angry passengers who were missing out on the final destination. We're not sure if we want to cruise again now that things have become so dumbed down, this was our 11th cruise in all and the last four have disappointed us. Nevertheless we visited interesting destinations, all done under our own steam, which costs a fraction of the tours offered and also enjoyed meeting other passengers and comparing notes. It's surprising what you learn! Read Less
Sail Date June 2015
Still aboard as I post this, but we and many others agree that this ship is almost not worthy of what we expected from the Celebrity name. From the frayed towels and linens to the often cloying staff to the totally mediocre food - ... Read More
Still aboard as I post this, but we and many others agree that this ship is almost not worthy of what we expected from the Celebrity name. From the frayed towels and linens to the often cloying staff to the totally mediocre food - even in her "top" venues - she's been disappointing. I cannot speak to the entertainment; opt not to attend. Are you a Captain's Club member? Don't expect much... Beverage packages are limited, even though they should be an easy profit center. Hair dryers: no problem if you want to hold the "on" button while in use. Really from the Dark Ages, as are many of the amenities. Had to visit the infirmary due to a slightly sprained ankle. It's possible that the xray machine dated back to DaVinci. Doctor's report indicated that he had taken a physical exam. Not so. Anything they knew came from me. On the flip side, the itinerary, including many Croatian ports, has been enthralling. Co-passengers are lovely and interesting to chat with. Majority skew well into their 50's and above, but we are, too, so it works for us. I'll probably have more to report when the trip ends, but if you're planning a trip now, I'd be tempted to investigate another ship. Read Less
Sail Date May 2015
my wife and i have been on many cruises (30+) over the last 30 years. we have been on many different lines. never on the super premium e.g.: crystal), but on the ones right below. we have sailed in celebrity before a few times. we ... Read More
my wife and i have been on many cruises (30+) over the last 30 years. we have been on many different lines. never on the super premium e.g.: crystal), but on the ones right below. we have sailed in celebrity before a few times. we really enjoyed the line. the last time was about 5 years ago. we selected this cruise because of the ports. we had been to italy several times. never to the dalmatian coast.(croatia, montenegro, etc.). ports were wonderful. the trip to venice was very nice. our travel agent (virtuoso in sherman oaks ca) was extremely helpful. she suggested we upgrade for the over the water portion on alitalia to a comfort cabin class. it was well worth the extra few hundred dollars. we went to florence for a few days, then took the train to venice for embarkation. embarkation was a nightmare! not enough agents. total disorganization! took us 2 hours to get through. the club classes had no lines. we had 500-700 in line and another 500-700 on seats. we are capt. club members, but not a high enough classification. a real cattle call. the capt. and crew including the cruise director were wonderful as was the cabin stewardess (jennifer) whom we gave an extra tip. entertainment was good. the dining room personnel were ok, just doing their jobs. breakfast servers were very nice. breakfast ok. typical cruise food. dinners were TERRIBLE!. pork and beans just one example. from an upscale line. unacceptable. premium restaurants were good. the ship was geared to the suite customers. 2 prvate premium restaurants for them. private clubs. roped off seating in the theater. all perks for those customers. that's fine. but, we were made to feel there were 2 separate classes on what was supposed to be a classless ship. will think twice before spending our $5000+ with this line again Read Less
Sail Date May 2015
My wife and I have been on over 50 cruises on many different lines. We had heard great things about Celebrity and decided to try a 5 day cruise on the Constellation. The cruise departed from Miami and called at Roatan and Cozumel. ... Read More
My wife and I have been on over 50 cruises on many different lines. We had heard great things about Celebrity and decided to try a 5 day cruise on the Constellation. The cruise departed from Miami and called at Roatan and Cozumel. Arrival We had made parking arrangements with Premier Parking after reading some good reviews on line. What a terrible mistake. We arrived at their lot at 12:45 pm, the time on our reservationn and were told to leave and come back in a couple of hours. That they had no room for any more cars. Well, where do you go in Miami for an hour or two when waiting to park your car? We looked around for another lot and finally called the home office and got them to intervene and have the lot start valet parking. Of course, then we had to wait over 45 minutes for a shuttle to get to the port! Called a cab, but they never showed. So we finally arrived at the port at about 2:45 pm. There was no line to check in, but some how the lady took about 10 minutes to get us checked in and did not swipe the credit card for my wife ( we found out later). Once on the ship, we were greeted by free drinks, but no directions. We found out room and it was made up and ready for occupancy. We went up to the Sea View and had lunch. The lifeboat drill was painless and over fairly quickly and we set sail for Roatan. Room: Our room was a standard inside and was very nice. Had a great shower, much bigger than most ships, but poorly arranged closets. You could not open the bathroom door if someone was trying to get in the closet. Otherwise the room was fine. The biggest complaint we had about the Constellation was that it should have been refurbished a year ago, not 2013. There were torn duvet covers, stained blankets, stained towels and mildew in the bathrooms. This is not what one expects from a top drawer cruise line. Food: Dining room food was very good. Best French Onion Soup I have ever had. All dishes were served hot and had good taste. Found very little that was not good. Service in the dining room was excellent, again among the best I have had. We had Early Dining. The food on the Buffet was bland and never changed. I thought they could do much better. The Pizza was just average. The Buffet set up was confusing and people seemed to have a lot of trouble figuring out where to go to get what. Entertainment: Excellent. Of the five acts 4 were among the best I have seen. Only the juggler was not very good. The Cruise Director was good and very approachable. Ship Condition: Needs refurbishment. Threadbare and dirty in places. Also, was told by a number of Celebrity fans, don't judge the line by this ship. I hope they are correct. Corners were cut because it was a five day cruise-- no lobster, no prawns, etc. Seems to me they would go all out to impress you so that you would do a longer cruise with them. We had 10 in our group and none were excited about going on another Celebrity Cruise. They said this one was just OK. Disembarkation-- Very quick and very smooth-- no complaints at all. Overall: Would try Celebrity again if the itinerary was one I wanted and the price was good. But if I have to choose, everything else being equal, I would said with Princess or Holland America before Celebrity. Read Less
Sail Date January 2013
My wife and I have sailed with Celebrity 15 or 20 times. In fact,for good quality at a reasonable cost, they have been our favorate.That was until a few weeks ago. At that time, we sailed on the Constellation from Istanbul, Turkey. ... Read More
My wife and I have sailed with Celebrity 15 or 20 times. In fact,for good quality at a reasonable cost, they have been our favorate.That was until a few weeks ago. At that time, we sailed on the Constellation from Istanbul, Turkey. Check-in at the pier was as poorly conducted as we have ever encountered. (leaving the ship, last day, was fine) First, the good news.The ship itself is new and well maintained. The staff and crew were wonderful, as was the entertainment, for the most part. The bad news is that dinners onboard were well below average. In the past, this was a Celebrity strong point. They seem to be "cutting corners" and it shows. An example, a few folks in our group ordered coconut shrimp. Plain old regular shrimp arrived, no coconut breading included. When this was questioned, we were told that the clear sauce over the shrimp had a coconut flavor. The fish served was not good, salmon excepted. Meats were not up to past Celebrity standards. One meal selection was so over-salted that everyone sent it back. Another negative was that on this cruise to Greece and Turkey, not once did the ship play Greek or Turkish music. In fact, they refused to when asked. We were told that headquarters dictated what music was to be played and they could not change. Nor was there any greek or Turkish entertainment. The captain homself told me that he did not think passengers wanted to enjoy local The average age of the passengers was about 60 years old and the pool entertainment was usually loud,music, was the type a 15 year old would listen to, and loud! On the other hand, in the gym, spa music was playing instaed of peppy music. I could go on but the point I am trying to make is that, at least as I see it,a quality line has dropped a notch or two, especially in the food area.Cost-cutting seems to be rearing it's ugly head. Too bad! Read Less
Sail Date September 2011
Check-in process: It was fast but staff was not really friendly. I have asked a general question and she said to go at the guests relations desk and turn her back to get rid of me. There was no one behind me waiting on the elite line for ... Read More
Check-in process: It was fast but staff was not really friendly. I have asked a general question and she said to go at the guests relations desk and turn her back to get rid of me. There was no one behind me waiting on the elite line for check-in. What a nice way to start a cruise. I have wait near (for at least 30 minutes) to see if she acts the same to other or it was just me. I finally realize that she did the same to another couple. I find it so rude for a big cruise line to serve customer (especially we are repeat cruisers and it was the first time it happens). Guest relations desks on the day at embarkation: Staff was friendly but are not able to answer any of our questions about excursions, credit on board etc... All I got as an answer was ``your travel agent should advised you `` and I can't see it. Finally, on my room stateroom TV, all the details appears and it was clear. I should not asked the questions. I would expect that staff could be a better help but he seems not wanting to answer. That was my second contact after the check-in. From there, I am not feeling comfortable at all asking any questions since I find there is no use anyway. I would expect just a little service from Celebrity cruise line (this was a big disappointment and for all my party also: we booked in total 4 rooms all bacony ). Stateroom staff: He was very friendly and helpful. He always had a smile. Therefore, we were 3 in our rooms but for the two first days, he only put 2 towels for us to shower. All these details attention, I would expect staff to have this information about guests... and he did not even notice until the 3rd day, I have to mention that we are 3 in the room and need more towels. Moreover, we always put a card in front of the room every morning to not disturb but our stateroom staff does not seem to understand not to bother us in the morning. He always knock when boat dock at around 08:00AM. We are on vacations and want to rest. This again, I have to tell staff on the third day (since I cannot handle beeing disturb at every morning) that if he is in a hurry in the morning, he can skip our room. He can come back at night only. It never happens to us before that so many incident on the same cruise. The fruit we received on our room were not as great also. An apple is not good to eat and I have to throw it on the garbage myself. I am wondering if it was fruit from the week before that was recycled to welcome us on our first day. I can go on with many more facts but it would be a long list. So everyone that are on celebrity cruise should be prepare for this. We were on conciege class so we expect a little bit service since we have to pay more gratuities for but it was not the case. Food/service on dining room and buffet: The only thing we are please with is the service we got from the dining room. That is why we tip them a lot since we appreciate the service. Our waiter and assistant waiter did a great job. The food was ok since it is salty on every plates. We have the impression to eat salt but this is ok since we manage to eat salade and entrees instead of main meal. There is no service at all at the buffet on the 3 first days and it was difficult to find a place to seat for breakfast without dirty plates pilling. After a few days, we got use to that. On board activities: Activities are minimum and it is not for all ages. The main activities are Bingo, cooking, some dance class and exercice class. It was not as fun as royal carribeen, holland america or carnival cruise lines but this is ok since we are at ports almost everyday. Entertainment at night: It was good and there is a variety. The specialty coffee, the gelato and all extra were very good. Overall, our party of 9 people were very disapointed by this cruise and all the service. We read a lot of good comments on cruise critics this is the reason why we booked for the cruise. I guess we were unlucky. I would not recommend the cruise for people who wants to have hun and who want kindness and helpful staffs. The price you pay is not worth it. You better book with Carnival or NCL or RCCL etc. which is cheaper but at least, you have service. Read Less
Sail Date October 2010
Our second cruise with Celebrity began with a pre cruise 2 day stay in Barcelona using a Celebrity pre-cruise package which was at an average mid-town hotel (Gran Hotel Havanna - a Silken chain. Terribly over-priced ($300+/day), it was ... Read More
Our second cruise with Celebrity began with a pre cruise 2 day stay in Barcelona using a Celebrity pre-cruise package which was at an average mid-town hotel (Gran Hotel Havanna - a Silken chain. Terribly over-priced ($300+/day), it was clean, well-staffed, and included a substantial buffet breakfast. The room was small with no where to place two pieces of luggage except on a desk and side table. The rooftop pool was cold and the sauna could only be turned on by the front desk. A fitness center was available off-site for 15 euro/day!A transfer to the cruise ship was included. After sightseeing for two days, we embarked on the Constellation in a 400sq. ft. suite with a separate bedroom and floor to ceiling wall of windows ( partially obstructed by a service ladder-not mentioned in Celebrity's description of the suite). The amenities listed a DVD player ( missing and unable to be attached to the TV's)The TV's (42")were wall mounted. Also included in the suite was a sitting area, dining area, bath with shower/jacuzzi combo, dual sinks, refrigerator and ample closet and drawer space. A computer was also in the suite. Whether the free 90 minutes per person was included in suite or our membership in Captain's Club ( free after two cruises with Celebrity)made us elegible for the service was not clear. Also included with our suite was free soft drinks and well liquor which did not include beer??? Also included was admission and free beer, cocktails, and appetizers in Michael's Club from 4-6PM daily. All of these were great ammenities. Food was about average. The buffet breakfast and lunches were good in the Seaside Buffet but had a limited dinner. The San Marco dining room food ranged from poor to good. The ambiance and service were about average for cruises. It also had a relatively small menu. A specialty dining room Ocean Liner with an extra fee ( 1 free with our suite)was great!! I'd recommend the Venison and Lobster. For me, the speed and variety of a dinner buffet, beats the fanfare of the main dining room. I can't eat ambiance!! The two formal nights should also be eliminated. The ship had 3 pools - not long enough for lap swimmers- clean and heated with six jacuzzis. One was a therapy pool under a dome. The fitness center was adequate and staffed except 6 - 7 AM and 10 - 11PM. But,it was closed on the day of departure!! The Persian Garden - extra fee - has a Turkish bath, aroma steam room, and relaxation area which I used free with coupons included in our package, otherwise, the free sauna worked very well. The casino was average but failed to have any amenities for frequent gamblers. The entertainment was poor to average. Because of poor weather and the fact that we already were worn out on Italy from previous visits, we only used one Celebrity sponsored excursion to Pompeii out of Naples which was reasonably priced but had a poor English- speaking guide. Overall, the cruise was enjoyable but not memorable. Read Less
Sail Date October 2010
BACKGROUND: We are a 40-something couple who like cruising and have done about eight cruises, most of Celebrity M-Class but have also done a couple of RCCL cruises. We've discovered that we like Suites and that it changes the way we ... Read More
BACKGROUND: We are a 40-something couple who like cruising and have done about eight cruises, most of Celebrity M-Class but have also done a couple of RCCL cruises. We've discovered that we like Suites and that it changes the way we cruise; it's good to have more space and to have a bath at sea. We decided to do a Western Med itinerary this time as it's only a couple of hours away for us UK-based people. TRAVEL TO PORT: Out Travel Agent organised flights from Leeds Bradford Airport to Barcelona on Jet2. The flight was fine (better than Easyjet and Ryanair but no frills). We arrived on time around 1pm and waited in a huge crowd at passport control (hey, it's Spain) but were out of the airport at about 2pm. We walked straight to a taxi to the port. Charge was about 36 Euro. EMBARKATION: Very straightforward. Luggage porters met our taxi and took our luggage, we entered the terminal building and into the non-existent line for suite check-in. After check-in we were directed to a desk where we were offered a complimentary meal at either Ocean Liners or Tuscan Grill - offer was for the first night only. We selected Ocean Liners and organised a 9pm reservation. We also purchased soda cards and went to board the ship. The welcome wasn't very pro-active and whilst we were met no-one actually offered to escort us to our stateroom. STATEROOM: We booked a Suite Guarantee and were allocated 6102, a Sky Suite next to the Celebrity Suite on the starboard side. This is marked on the website as having a smaller verandah which is semi-private. Both statements are technically true although if it is smaller it's by a very small amount; it's not like the triangular verandahs on decks 8 and 9 above it - there are two loungers out there and plenty of room. It IS semi-private in that the occupants of the Celebrity Suite next door can see onto the balcony from one of their windows. They cannot see into your stateroom but you can see into theirs so it was more of an issue for them than for us. The suite was very pleasant; unfortunately we had a number of issues. It was dusty everywhere (we wondered if it hadn't been used the previous cruise), there was a hair in the bath (ugh), glasses were dirty and the ventilation grill behind the door was on the floor; not a great start. I went down to Guest Relations and they sent an Asst Chief Housekeeper who agreed it was unacceptable and promised it would be put right and not recur. Our Stateroom Attendant (Erwan) looked a bit scared each time I encountered him after that. We experienced two butlers during the cruise - our original butler wasn't great; the dirty glasses were apparently his responsibility, as was more dust on the table. Also we returned to the stateroom on day 2 to discover a tissue in the middle of our bed; the butler left it apparently. We were offered a replacement butler and we allocated Richard, the Head Butler who was wonderful and we had no further butler-related issues. SHIP: The ship is in excellent condition after its refurbishment earlier this year. DINING: Our first food was in Bistro on 5 on the first afternoon. Excellent service and good food - the Dark Chocolate Mousse dessert is to die for. Our first night dinner in Ocean Liners was excellent. The service is a little 'theatrical' but the food was good and we enjoyed the meal. We dined in the MDR for most of the cruise. Food in the MDR was just OK, nothing particularly bad but nothing memorable either. We ate a couple of lunches in the Seaside Cafe; again it was OK; fish chips and mushy peas were good. We also ate in Tuscan Grill one night; again excellent service and food. For us we preferred Tuscan Grill t Ocean Liners. Room service food was OK, although we had one order with cold (not even tepid, cold) fries. ACTIVITIES: This was a port-intensive itinerary (5 ports in 7 days) so there wasn't a lot going on. There was a couple of trivias a day which we enjoyed and managed to win a couple of times. SERVICE: Overall it was inconsistent. Where it was good (Bistro on 5, Specialty Restaurants) it was very good. When it wasn't it could be non-existent (we waited for 15 minutes in Rendez-Vous one evening and no-one came near, let alone took our drinks order). In the MDR our waiter was OK but his assistant thought nothing of barging between people mid-conversation. Bar service in the MDR was also poor; I drink a lot of soda - normally it's not a problem - let the bar waiter no to keep one supplied. That worked for about half an hour then nothing. Meanwhile the sommelier was fawning over our tablemates who were buying wine...not good enough. We had a couple of issues in the MDR over the week; dirty water glasses on multiple occasions, incorrect drinks orders and at breakfast pieces of salmon and green pepper in corned beef hash; a good job I wasn't allergic. ENTERTAINMENT: 'Broadway-style' shows aren't our scene so I cannot comment on the production shows. Best entertainment was a Swedish Choir made up of guests - they were superb and got a standing ovation for their performance which included soloists and finished with a medley of Abba songs. DISEMBARKATION: Very smooth. We were asked to meet in Ocean Liners at 8.20am. We went there to be told all colours and been called and we could leave at our leisure. We walked off the ship, picked up our luggage and were directed to a transfer bus to the airport. Whole thing took about 10 minutes. SUMMARY We enjoyed this cruise but were concerned about Celebrity's attention to detail. We had a poor start but service did improve after I spoke with various levels of management on the ship. We enjoyed the ports and the specialty restaurants. The Sky Suite was a pleasant space to spend time. Would we cruise with Celebrity again? Probably... Read Less
Sail Date September 2010
We were on our first cruise. The ship appeared very clean and inviting. All of the staff we encountered were polite and pleasant. We had butler service with our suite. This was a huge disappointment as he was not overly friendly nor ever ... Read More
We were on our first cruise. The ship appeared very clean and inviting. All of the staff we encountered were polite and pleasant. We had butler service with our suite. This was a huge disappointment as he was not overly friendly nor ever "offered" any services listed in the brochure. It seems he had 12 other cabins with whom to "serve" as well and ended up with nothing additional to a cabin steward who dressed well! When I asked for a coke with room service lunch the one time I ordered lunch I was informed I could get it from the mini bar! The furniture was worn thread bear and so uncomfortable we had to put cushions under the seats of the sofabed to tolerate sitting on it. After 3 days into our 11 day cruise both my husband and myself were hit by the " Norovirus" and forced into isolation in our cabin for 48hr. We missed a formal nite, two shore excursions to the ruins on Mexico and stayed weak and not well the remainder of the cruise. The C.D.C. boarded toward the end of the cruise and staff told us over 300 cases had been reported with the gastrointestinal virus. ( which is caused by contaminated food and or water and insufficient hand washing ) We had been eating salads and drinking the ship's water after being told it was safe.... No compensation has been offered thus far and the ship is leaving the port the very day we disembarked with another load of passengers heading for Cozumel with 4 hours in between to "clean up" the ship.... While confined to our cabin I requested free internet access or in room movies and customer service denied the request! The only contact we had was when security phoned our cabin to make sure we were there and had to speak to each one of us. That was the extent to the Constellation's concern. Read Less
Sail Date October 2006
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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