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7 Helpful Votes
Sail Date: July 2019
We can only travel easily during July due to our fifteen year old son's school and athletic schedule. The Caribbean holds no allure for us during the heat of the summer, we've done Alaska, and the Pacific is so far from the East ... Read More
We can only travel easily during July due to our fifteen year old son's school and athletic schedule. The Caribbean holds no allure for us during the heat of the summer, we've done Alaska, and the Pacific is so far from the East Coast of the US, therefore Europe is our preferred destination. This itinerary/ship seemed to be the best value that Celebrity had to offer for July in Europe, so after several other preliminary bookings on the Edge for this year, we settled on it in December 2018. We did 3 days in Barcelona prior to the cruise by booking a Celebrity City Stay Package. Hotel was nice and in a great location but the per person price was a little outrageous for a triple occupancy room. My son slept on a sofa bed that was left out the entire stay, leaving us little to no room to walk in the room. If I had been given the option of paying a single supplement, I would have, but alas Celebrity ignored my repeated inquiries prior to the cruise. I also am quite put out that having been notified we would NOT be visiting Sagrada Familia on our included city tour, I booked/pre-paid to visit on our own free time, then the tour guide took us there the final evening (as was stated in the original itinerary). Needless to say, I will NOT book a Celebrity City Stay package again (and indeed there were only 9 of us on this sailing who did) but will make our own arrangements. Boarding the ship was great--we were in a Royal Suite again (we have done the same on the Summit twice before) and the Constellation was so much like the Summit it was like coming home. I am actually glad that the Constellation had not been "revolutionized" yet. Everything on the ship was well-maintained. I don't need everything to be brand-spanking new and trendy to feel comfortable. The crew was STELLAR, as always. We love Luminae (our son only does dinner there--he prefers the buffet if he eats breakfast at all) and we were so happy to see familiar faces from our previous Summit cruises (Siraz, the sommelier and Armando who had been in Blu for our Southern Caribbean cruise). Being able to mix and match from the main dining room menu was also a big plus. Even though we had specialty dining included, we only ate in Tuscan Grill one night (meh...especially with Italian ports on the itinerary) and Sushi on Five for At Sea day lunch (yum). We have done Qsine before and it's not our favorite. We did miss Murano (was Ocean Liners on Constellation). I did get gelato at Cafe Al Bacio 3 or 4 afternoons, though. Got a pedicure on embarkation day (much needed but overpriced and the upsell pitch is unavoidable) and my son used the Gym equipment, hung with other teens at the pool but otherwise we did not frequent the spa/pool deck at all (except some late lunches at the Grill after excursions). Since we did an excursion every day in port and had only one sea day, did not get to maximize use of the ship's facilities. We were so tired most nights, we went back to the room after dinner (usually seated at 6:30 pm) and were lucky to be awake past 10 pm! Our son, of course, is a night owl and rarely came back to the room before 2 am. There were many teens on the cruise and he was well entertained--we even left him behind on the ship for 2 out of the 3 Dalmatian Coast ports since he was tired of shore excursions (said it was like being on a school field trip--too much history). I heard no reports of bad behavior from other cruisers and the ship's safety officer assured me they allow "teens to be teens" under watchful eyes. Our room steward and butler were accommodating and allowed him to sleep in the bedroom all morning while they attended to the rest of the suite. My husband and I only made it to one show in the theater (the last 30 minutes of the "Rock" show). We heard several of the shows were quite good. Our son went to the "Magic of Soul" hoping it was a magician or comedian (which we missed having on this sailing as well) and said he enjoyed the show anyway. We did go to the Rendezvous Lounge--the performers there were good (we could often hear them in Luminae, competing with the piped in music, which was distracting at meal time--wish they had closed the doors or turned off the piped in music) but not compelling listening. As always, there was those 1 or 2 couples who were putting their dance lessons to good use. We stayed for one of the Trivia games (Are you smarter than a Ship's Officer) which was entertaining enough to keep us awake. They seemed to be having a rash of illness among the performers during our sailing--several did not perform when expected. We went to our Cruise Critic meet and greet (nice to chat with others), Senior Officers Cocktail Reception in Micheal's on the second formal night (obligatory photo with Captain provided to us for "free") and couple evenings in Cellar Masters where we enjoyed a solo guitarist who interacted with us like we were the only ones listening (and we might have been) and also met a couple from the UK (Edinburgh)who surprisingly knew as much about the NFL as we did! We did Celebrity excursions for 4 ports (French Riviera x 2, Montenegro, Croatia), Rome In Limo private excursions for 3 (Florence/Pisa, Rome, Positano/Sorrento/Pompeii) and a Roll Call arranged Excursion (Slovenia-Lake Bled)with 14 others. I will review them separately but I will say that the only disappointing one was the Beach Day in Croatia--which Celebrity gave all participants a 50% refund after many complained upon return to the ship. I learned that, especially during the heat of the summer, 3 days pre-cruise and 5 port days in a row is exhausting to say the least. We'll either opt to stay on board in some ports or find an itinerary with more sea days scattered throughout for future cruises. Just hard to travel that far and not get off the ship! Unfortunately, it was raining in Venice the day we disembarked, which just added to the chaos in the terminal. Even though they have the Micheal's Club concierge escort you off the ship and have your bags in a separate location available whenever you want to leave, I saw no advantage for Suite guests. We had to line up with the masses to walk through customs (who did some random checks but were mostly just a bottleneck). Our intent was to take the People Mover to Piazzale Roma where our post-cruise hotel was, but ended up taking a Taxi for 40 Euro since we didn't feel like wandering around in the rain and he was right there at the exit and willing to take us (he was the second one we asked). We still had to haul our luggage over one bridge (3 sets of steps) but that's what 15 year old boys are good for, LOL. Checking into the hotel (Hotel Olympia) was crazy--lots of guests from our sailing checking in at the same time while folks on the next sailing were checking out and the rooms had to be cleaned). The lobby was wall to wall people and luggage--the bellman had to kick us out into the rain because there was no room to move. We explored and came back, drenched, after 2 pm when the rooms were ready as promised. It was actually a welcome change from the intense sun and heat we had every other day of the trip. Overall, we enjoyed our entire vacation, and came home exhausted but happy. The best part was meeting fellow cruisers (on land and at sea) from other parts of the US, Canada, Australia, UK, and South America. As always, Celebrity delivers a quality product and fully met our expectations. When something fell short, they fixed it in most cases, with the exception of the Celebrity City Stay Package (lesson learned). We put all of our travel nest egg in one proverbial basket for this trip and have no regrets--we feel we got what we paid for. I would not recommend Celebrity to a budget-minded traveler or someone who needs lots of excitement/over the top activities, but it suits our family's needs like a glove and is squarely in our comfort zone. Read Less
5 Helpful Votes
Sail Date: July 2019
After reading a fair few negative reviews I was rather worried about our trip. I had no need to be! The ship was beautiful, all areas were spotlessley clean and regularly kept that way. It had been reported that some public areas were in ... Read More
After reading a fair few negative reviews I was rather worried about our trip. I had no need to be! The ship was beautiful, all areas were spotlessley clean and regularly kept that way. It had been reported that some public areas were in need of repair and showed wear and tear, we didn't see any area that wasn't wonderfully tended too. Our cabin, 6000 was surprisingly spacious and kept cleaned by our stateroom attendant Henry who was fantastic. The food was excellent in all restaurants. The bars were lovely and relaxing and the shows in the theatre of Broadway standard. Our 11 year old son was happy to spend time with his pals on the sports deck playing football and basketball. The itinary was great and we saw some lovely places. The crew treat you like royalty and all in all we had a wonderful time. I would not hesitate sailing with Celebrity again. The outdoor cinema on the rooftop terrace was a fabulous treat. Lots of lovely memories made. Read Less
1 Helpful Vote
Sail Date: June 2019
This is my first time with Celebrity and I was most impressed with the excellent service from housekeepers to crew to waiters. Everyone was very friendly and helpful throughout the whole cruise. Also they always pass out a paper for next ... Read More
This is my first time with Celebrity and I was most impressed with the excellent service from housekeepers to crew to waiters. Everyone was very friendly and helpful throughout the whole cruise. Also they always pass out a paper for next port so you can read through the FAQ for each port. ROOM: We stayed in an oceanview room second deck. Our restroom definitely needs some maintenance work cuz the handles on the sink cabinet came off the first day, then the hook on door came off the second day, then the entire shower head holder came off the last day almost hitting my head while I was showering. DINING: There are only 3 specialty dining (Qsine, Tuscan Grill, and Sushi on 5) on this ship but I was mislead by one of the sales while booking that this ship also has another fancy restaurant called Le Petit Chef Qsine Experience. So I end up purchasing 1 extra specialty dining night package. Qsine is a fusion restaurant. Every dish has fancy presentation but everything tastes disappointing. It's only worth going if you enjoy take food photos. Sushi on 5 is decent but my husband said the sashimi is not fresh enough. I only eat cooked food so the sushi tastes fine to me. The best food here turns out to be the appetizer Kobe beef sliders. It melts in your mouth. Tuscan Grill is the only one that's worth going back. Amazing appetizer Berkshire porkbelly with sweet cider glaze & crab cake. For entree we ordered Roasted beef ribeye and it was cooked to perfection so my husband end up finishing the entire 16oz steak by himself. Grilled Branzino taste good too. We went back again the next day. As for the 2 other complimentary dining, the Oceanview cafe is buffet style and overall food quality tastes lower than expected. Food was lukewarm and dessert was way too sweet. For breakfast I wish they had waffle machine so I can make fresh ones for myself. For dinner I end up going to the fresh stir fry station every night so I can get real hot food. San Marco Restaurant is the other complimentary dining more semi formal if you want to dress up. Food tastes better the the cafe but it takes a while to get your food. We end up only going there twice cuz we are always starving after our daily 9 hour excursion. Some nights I end up eating my instant noodles. Excursion: I booked 7 excursions with Celebrity. Overall tour quality was good but pricy. If I go again I might try to book local tours. I had a hard time understanding the first tour guide in France maybe due to her accent. I gave up listening to her after the first hour. All the tour guides were fine and I can understand them perfectly. Keep in mind these tours are always rushing you especially when you go to Florence and Rome. There's no time to take good photos and pay attention to listen to the tour guide at the same time. We almost always end up giving up on listening and focusing on taking good photos. I was most disappointed with the meals that's included in the these tours. The lunch included tours is at least $70 to $100 more per person but they only serve you lasagna. It feels like I am paying $100 more for a bite of salad, a thin slice of prosciutto, a piece of lasagna and tiramisu and sparkling water. This is for sure not worth your money. You should save it and just grab lunch on your own. Sea Day: Plan your day earlier. Avoid lunch and dinner time cuz there's no place to sit in the buffet area. Same for pools. There's a lot of activities that day and you can plan accordingly. WIFI: Very very slow speed at sea and we paid for unlimited plan for one device. Not sure what other options are out there. APP: I tried using the app but it wasn't really helpful for me. I booked excursions several months ahead and I completely forgot about the details of each excursions. I couldn't find this kind of information on the app. FEEDBACK: They will send you a survey at the end of your cruise but that survey has no blank area for me to write detail reviews like this. The only note area has limited character count that I couldn't even finish write 1 sentence. Not sure if they really want to improve and read our reviews. I might go back again with lower expectation on food quality. Overall their customer service is outstanding and this is why I might consider going back again. Read Less
4 Helpful Votes
Sail Date: June 2019
We are a family of 5 with 3 daughters, 19,17,and 4. We wanted to travel to Europe but figured it was a better value and easier route to go on a cruise since we have a 4 year old. That way we could unpack and set up a routine, including ... Read More
We are a family of 5 with 3 daughters, 19,17,and 4. We wanted to travel to Europe but figured it was a better value and easier route to go on a cruise since we have a 4 year old. That way we could unpack and set up a routine, including valuable pool time and a familiar bed for this 9 port cruise. My husband and I had sailed in the Caribbean with Constellation previously and even though it is an older ship we enjoyed our past cruise and have nothing to complain about concerning the ship - though somewhat dated, it is kept clean and maintained adequately. Our whole family just loved this cruise! Being able to get to all those ports in Europe was just an incredible experience and we loved this itinerary since we got to see so much of the Meditteranean and a taste of the Adriatic. Our servers, room steward and staff around the ship was friendly and helpful. The cruise director, Alexandro, was hilarious, the singers around the ship were great, the guest performers, Vox Fortura, were excellent, and the ship singers and dancers on the main stage were great as well. They even did a matinee show during the day at sea which was well done - slightly strange storylline our 4 year old couldn't follow, but she liked the stage performance. We had a veranda room in the back which was awesome! Heard some chairs scraping on the Oceanview early in the morning but didn't matter too much because we were up early to venture out every day. The sleeping quarters worked out fine for our family, but if our older girls were larger or boys of that age it would have been too tight. Plenty of storage and closet space, and a huge mirror to get ready, just annoying there was only one outlet by the mirror which my daughters and I fought for. The only complaint I would have is that we ordered room service for breakfast a couple times when we had an early excursion and never got what we ordered - also got juice and coffee everyday ordered to come between 7-730 and it always came 6:45 or slightly earlier. Our young daughter loved the smaller pool and it is nice they provide life jackets for them if needed. We used the Oceanview cafe for breakfast only, lunch as well on the sea day. There's plenty to choose from, quality varies there but the food in the main dining room always had something for everyone. We had no trouble just going down and getting seated with our same waiter whenever we showed up, which was always between 5:45 - 7 PM. Easy embarkation and debarkation. We always did the ports on our own or hired private drivers. We think the ship excursions are way overpriced. We are not big drinkers so just had the 3 bottle wine special which was I think 120. Since we ate lunch in port we would sometimes get wine or beer then. Our children did not do the kids clubs - we were having too much fun just being a family together! Ports Barcelona- Had a couple days here before we set sail. Awesome city with beautiful Gaudi architecture, history, people watching, walking! Toulon - (La Seyne Sur Mer) I read about this port beforehand and knew we didn't want to stay here. Took a cab to the train station (Six Fours) and got a train to CAssis. Awesome city - super picturesque, took the 45 Min Calanques Ferry (pretty but we've seen similar in the US) and walked around town. The big issue was we couldn't find a cab or bus to take us to and from the town to the train station so be prepared for a steep walk on the way back if you go. Villefranche - toured the lovely city, then took the train to Nice and walked around. La Spezia - took the ferry to Portovenere and explored this beautiful, picturesque area. Civitavecchia - hired Rafael, from mycabinrome.com to take us to certain highlights around Rome. He was right on time picking us up in port with a newer van with AC, very knowledgeable about the ancient history of Rome, even helped us meet up with some family for lunch. Highly recommend! Naples - Used See Amalfi Coast company (driver Giovanni) to drive us to various towns on the Amalfi Coast. There was some confusion at pick up - we were told to meet him at the cruise terminal so took a shuttle there to wait for him - he went straight to the ship so we missed each other. Eventually with a few calls he found us. Giovanni was excellent, kept an eye on traffic conditions near Positano and after consulting us, we changed our itinerary to reduce our time in traffic and see a couple more towns instead. The scenery is gorgeous! Our daughter got carsick so take your Dramamine! Kotor, Montenegro - Gorgeous ride in - wake up early for this awesome display of God's handiwork!! We walked through the old town and straight up to the top of the fortress first thing in the morning - 1350 steps up with a 4 year old! If you do this climb you need to do it first thing before the sun bakes the trail. Split, Croatia - explored Diocletian's palace, some of us went up the bell tower. There isn't much to do/see here after that in port, especially after seeing Kotor. Venice - we got an airbnb here for a couple days after disembarkation. Took the Alilaguna straight from the cruise terminal to a spot near our apt. Recommend getting the 24 ACTV waterbus pass so you can go up/down the Grand CAnal, take a side trip to Murano or Burano. We went to Burano where all the houses are painted various bright colors - super great photo spot! Wish it was in the budget to do this more often - it was an awesome trip! Read Less
7 Helpful Votes
Sail Date: June 2019
The background on this trip was the family vacation we haven't taken since our kids hit their teens and now both are graduated and continuing their educations, not living at home anymore, and thus this was supposed to be a trip with ... Read More
The background on this trip was the family vacation we haven't taken since our kids hit their teens and now both are graduated and continuing their educations, not living at home anymore, and thus this was supposed to be a trip with our two adult age children 23/21 like we have never done before. A trip we would cherish as time together going forward will be nothing but precious....... My wife, who used to be a travel agent, and I have been on over 20 cruises so were well versed in our younger days on cruising, but have not done so in over 10 years. Once the ships got so big, the itineraries didn't seem to ever change and the product just wasn't as glamorous as the days before the magaliners we decided to hang it up for a while until the family got older and we could afford a higher-end vacation and this is what we thought we booked......this is where the two stories begin..... We chose Celebrity because of past experience years ago and the more adult style experience it was to offer.....we chose this 10 day cruise as we have never traveled to most of the stops and have never been with our children to Europe as a family before....and after putting two through college we had to try to cut some corners...so we booked a quad cabin....family veranda and figured we could deal in one space given the amount of time we would be off the ship on this busy trip. Before I go further I just want to say that despite the negatives that will follow, the ship was the perfect size for us, though older it was clean, well kept, the crew and staff were smiling, attentive, and it truly was what we expected from the Cruise Lines in regards to the service associated with Celebrity. The itinerary was superb. We also found the food better then we had anticipated given the size of ships these days....there were never lines of people to fight, never an issue finding a table, lounge chair or seat in a show and embarkation, tendering, returning aboard, and disembarkation were as smooth as could be so to that end Celebrity gets a 10/10.... So what say you was wrong with our trip???? To begin with, we found the booking process to be a real "cheapish" experience...kind of like buying a car.....it seemed that once we booked the trip we had to call several times to get the rate/perks adjusted based on the different promotions that would come out just days after originally booking or changing something....it was like trying to keep track of airfare...and was very confusing....even to us seasoned cruisers back in the day. And the thing that really pissed me off was the email I received to "BID" on a cabin upgrade....I found this to be extremely low-end for such a high-end business. This left a very poor taste in our mouth before ever leaving given what this trip was costing soup to nuts.....we can't believe the cost of drink packages and the confusing way they are presented, the internet fees for what was almost no service....they consider internet a perk in this day and age and half the time we couldn't do our work if needed or make calls to friends using Wi-fi calling....it should be free for everyone in this time of our lives....more on the drink package issue later...... More background....we chose to travel at this time of year due to the fact we figured there would be very few children on this ship on a June 9 sailing from Europe and we never expected babies and small children on a 10 day port packed European sailing....boy were we wrong!! We arrived at the ship and boarded easily and we found our nice sized family, veranda stateroom with our very nice attendant....we were exhausted as we had to travel to the ship in Rome the day of sailing and so really needed to get a nap in before dinner.....this is where the problems began..... The family Verandas on the back of the ship have two pull-out type sofa beds to go along with the twin/king really beds....my son is 5'11'' and my daughter 5'8" so no one could sleep without their sofa being out and made.....when we got in our cabin we immediately tried to pull out the beds and the smaller one wouldn't come out...the fabric was all torn and the side of one armrest was coming apart from the back of the couch....mildly annoyed we couldn't do this ourselves we had to get our cabin steward and he informed us the bed was bent so had to pulled out a special way....still exhausted and wanting to be able to sleep when we wanted they called someone to fix the bent framing and the head of housekeeping came and told us that the next day while we were in port they would remove the furniture and reupholster it and fix it properly....he was great...Claudio and they did as promised but it was a little off putting to not be able to get comfy right off the bat..... Well....from here the problems got worse......we had just all laid down to nap and as soon as we drifted off our neighbors got to their cabin....all 5 of them...thats right all 5!! Parents with 3 children under the age of 8 one of whom was under a year old.....the fighting, crying, screaming from parents etc...started instantly and I just for the life of me couldn't fathom a family of this age on a trip like this......I still can't.....needless to say we immediately reached out to the staff about a room change and as usual "No Rooms at the Inn"....we were stuck with this circus next to us for 10 days...and it was a circus....baby crying in middle of the night...wall so thin I could hear every word said in their cabin when I laid in bed....they had breakfast delivered to their cabin every morning 6:30-7:00AM and never once showed any concern for their level of noise...babies you can't control but toddlers you can to some degree and they couldn't.....my two children were so upset being 23/21 and not being able to sleep-in was brutal.....to make matters worse....they would leave their room by 7:30 and their alarm clock would go off at 8AM....I had to leave them a note on their door about this..... This scenario of this young family next door really is what drove so much of our negativity about the cruise...the lack of sleep magnified every experience and again....I feel this was no place for children this age and in speaking to so many older passengers when they heard our story they couldn't believe it either.....now this family was part of a bigger family....we actually met their parents (the grandparents) of the little ones on a tender....I offered to switch rooms so they could be closer to their family and they just laughed...they knew what would happen if they were next to their kin.....they also had two other grandchildren on board one of whom was a newborn we met on a train in France....I'm sorry Grandparents..but why would you bring 5 children under the age of 8 on a trip like this...to me this is selfish.....I don't care what circumstances there may be in life and all looked very very healthy so I don't believe this was a bucket-list family cruise for them..... We had several meetings with the cruise personal about the issues we were experiencing and although they sent us flowers champagne, paid for dinner one night and ended up giving us a nominal certificate towards another trip some day $2500 it in no way could make up for this over $12,000 vacation......they actually said they would not reach out to the family and that we shouldn't confront them either......we asked for our internet packages be refunded as the service was terrible and they wouldn't do this which we thought was pretty cheap.....enough of "The Children of the Corn".....very, very disappointing..... Now for the other issues we had.... 1) Drink and internet packages/perks are a suck job...the fact that there is plastic all over the bottom of the ocean they use plastic water bottles in the restaurant and that if you don't show you have a drink package you get tap water......it was like showing your passport to fly and ridiculous to have a waiter pour water form a small plastic water bottle.....between the drinks and internet packages/perks this is a very, very sad consumer experience!!! 2) So Canyon Ranch runs the Spa on Celebrity.....well, we've been to Canyon Ranches on land and have been pampered to death....well, not the case on this ship....staff very ordinary and we paid for the "Persian Garden Experience" with the "Adult Only" pool area.....well three times my wife came out of the shower to find young children with their parent using the toilet in the locker room and one day a woman was breast feeding a baby right by the Adult Only pool....there was no policing of this policy and it was far from Canyon Ranch quality. 3) Dining room experience was not the service we were used to.....now I know I said the food was better then we thought it would be, but there is so much energy wasted on figuring out who has what drink package by the servers, sommeliers, etc....that to get more then 1 glass of wine at dinner was like pulling teeth....or getting a second drink....you pay for these packages but yet they bog down the entire service/experience you expect in the dining room....this was very, very annoying..... 4) Casino...staff friendly and pleasant, but Casino was small, and opened later then stated every night and not just by a few minutes.....I would have liked to have been able to utilize the Casino more..... 5) gift shops.....basically felt the shopping onboard was lame and wouldn't have noticed if it wasn't part of the ship...and liquor store never opened once the entire 10 day cruise. 6) Shore excursions don't seem to be worth the money...we had private tours arranged in several ports and did our own thing in others and saved hundreds of dollars doing this and felt we had a great experience in all ports we stopped in. In Sete France it cost us 50 Euro total to take the train to Mountpellier but if we did the tour for 4 it would have been close to $1000 Staff, Ship, Entertainment, Ports 10/10....over all experience and discomfort factor due to the above 3/10..... Read Less
3 Helpful Votes
Sail Date: June 2019
we boarded Constellation 9th June and looking forward to several new excursions we had arranged for this cruise. We met our fellow Cruise Critic members as we sailed out of Rome, only a small group but very friendly. First stop ... Read More
we boarded Constellation 9th June and looking forward to several new excursions we had arranged for this cruise. We met our fellow Cruise Critic members as we sailed out of Rome, only a small group but very friendly. First stop Livorno, we joined a small group and went to Cinque Terre, wow, great day out, 1.5 hrs drive got us to Portovenere and from there the ferry to Manorola, the villages all picture postcard and hugged the coastline with the exception of Corniglia which is not accessible from the sea only by road or train as it is high up on the hills we took the train from Manorola to Veranazza, word of warning please get on the correct train. We didnt but realised and got off at the next stop and waited for the correct one. From there we had a ride with the guide to Corniglia, lunch and explored the town. We had a very good guide in Nicolo Scovenno who we do recommend. After Corniglia we had a 1.5 hrs drive back and called in at Pisa to see the Field of Miracles (the Tower) for those who had never been before. Back to ship, very tiring day but a very special tour, worth the effort. Word of warning, the villages are steep and it is strenuous to reach the carparks/train stations etc. Day 2 Portofino, still suffering the effects of the previous day, we settled for a stroll around Portofino, very picturesque and worth a visit. Sea Day, rest and relaxation Villefranche, Having been here many times we wanted something different to do and had read about Villa Effrusi, this turned out to be a great morning and well worth the visit. The villa belonged to the Rothschild family and was built around 1890 but now open to the public. There is a electronic guide for each room and is worth getting, all we did was leave a passport copy which was returned when we took back the devices. the gardens are spectacular and the musical fountains worth watching. it cost 15 euros each to get in. Use the 81 bus or a taxi which is expensive. Toulon we took another private group tour to the Lavendar Fields and Aix en Provence. We were just 1 week too soon for the full bloom of the lavender but the coloured haze you got the gist of what was to come, and Aix is lovely old town centre. Sete we took a ships tour to Nimes and Pont Du Gard. Wow the old aqueduct is truly amazing and the walk around the old part of Nimes to see the roman ruins well worth the effort. Sea Day feet up and relaxation Valencia - shuttle bus into town and wandered following a map, this is another old town and worth the effort to see. Palma - shuttle again and a leisurely wander around town. We have holidayed here before so relaxing day really no need to go further than town. Constellation is still a lovely lady, well maintained and very clean. The crew are extremely friendly and helpful. Our cabin Aqua 2 grade was very well kept with best cabin steward we have had. The entertainment was not to our liking, The shows we had seen several times so did not bother and the guest artists sorry but did walk out Now for the worst part of the cruise, the food in Blu. We have never eaten so much from the MDR menu which we had brought through on several occasions and my dearest husband has never had the roast chicken as many times as on this cruise. he did try the salmon which was raw in the middle, as opposed to the pheasant which was tough and overcooked and must have been chased around the deck a few times before it was cooked. I did try the duck with cherry sauce but unfortunately it arrived still quacking. My ultra sharp knife could not make any inroads into cutting it either, there was more blood than cherry sauce. My main course that night was a bowl of minestrone soup from the MDR. the chef on his walk around simply shrugged. when he was complimented on the soup he had to admit he did not cook that!! We were not alone in finding Blu a big disappointment on this cruise. The waiters however were amazing. Having been on Constellation several times we know that the kitchen can do better than they did on this cruise. Fingers crossed for September as we are going back for round 2 Read Less
2 Helpful Votes
Sail Date: June 2019
We chose this cruise because of the ports, thinking it would be great way to travel to these destinations without having pack and unpack. Our first impression of the ship was good, considering the negative reviews of the ship. All areas ... Read More
We chose this cruise because of the ports, thinking it would be great way to travel to these destinations without having pack and unpack. Our first impression of the ship was good, considering the negative reviews of the ship. All areas of the ship were kept clean and in good condition. Our cabin (9126) was on level 9, a good level to access the pool area and Buffet, but a bad area as it’s directly below this high traffic area. At all hours of the morning, day and nights, there is continual noise of trolley’s being rolled around above, and items being dropped on the floor. A few days into the cruise they had to perform maintenance on our bathroom (hot water issues with neighbouring rooms) which extended into the early evening. This was a bit of an inconvenience as we weren’t able to easily get ready for the evening with our friends, however guest services tried their best to make this as little a hassle for us as possible. The cabin problems persisted for a few days afterwards, and the staff did well to minimise the impact on us. However, considering this is Sold as a 5 star cruise, it really cheapened the overall experience for us, which is disappointing considering this was our second cruise with this company. As with any cruise, there was plenty of food. The selection was great and the service in the main dining areas was to the normal celebrity standard. The entertainment on the ship was great. They had a couple of guest acts that were exceptional. Although we chose this cruise for its ports, it turned out to be a negative as there were so many of them. With some of them (Toulon) a long way from anything of interest. Tip, research and book tours well in advance so that you are not left in a port with nothing to do. In Toulon in particular it was near impossible to get a cab to the main town centre, which wasn’t much to look at anyway. Read Less
3 Helpful Votes
Sail Date: June 2019
Recently returned from a 10 night cruise from Rome to Barcelona in June on the Constellation. We have been on this ship once before to India and Asia about 2 years ago and really enjoyed it, unfortunately this time although we enjoyed ... Read More
Recently returned from a 10 night cruise from Rome to Barcelona in June on the Constellation. We have been on this ship once before to India and Asia about 2 years ago and really enjoyed it, unfortunately this time although we enjoyed the ports of call and to be fair thought the aqua class dining was still good and the staff overall worked hard to please the rest of the experience though was very average. The entertainment on board overall was hit and miss, the buffet restaurant was chaotic it was quantity over quality. The ship is need of a refurbishment which we understand is happening soon, the public areas were well worn and shabby. But the biggest disappointment was our cabin, we were in an aqua A1 which had a fab balcony overlooking the rear of the ship but numerous issues including poor water pressure, some evenings the shower would not function, broken drawers, thread bare sofa. Also anyone that books a cabin in this area needs to be aware it is just under the big cinema screen which plays a movie four times a day with booming sound, it was seriously annoying if you want a bit of piece & quiet, one evening it was going until midnight. We have travelled with Celebrity numerous times previously but feel the quality of previous trips has declined and they are not a 5 star operation in any way now unfortunately. Read Less
3 Helpful Votes
Sail Date: May 2019
Itinerary and time of year were good. The ship itself was clean and the staff were lovely. Our butler was fantastic. The sky suite however - not acceptable. We've sailed with Celebrity 3 times and all were on S class (just so you ... Read More
Itinerary and time of year were good. The ship itself was clean and the staff were lovely. Our butler was fantastic. The sky suite however - not acceptable. We've sailed with Celebrity 3 times and all were on S class (just so you know I'm comparing apples to apples) The loveseat was filthy. Stains that should have been cleaned long ago and if not possible, replace the loveseat. It makes one wonder about sanitation. The top sheet on the bed was frayed every day. Granted, the part that's tucked into the bed, but I sleep with the sheets pulled out and that's how I saw their condition. Clean, yes. But frayed. There is also something in the bath water, or the cleaning supplies used in the tub because I broke out in a rash everywhere the bathwater touched. This is the 2nd year in a row on the same ship. So I started using the bottled water for my face and neck and presto - no rash. Of course, I can't bathe in bottled water, nor do I really know if it's a water problem or a detergent, but something's not right. Read Less
3 Helpful Votes
Sail Date: May 2019
We chose this cruise for the ports. We wanted to see a Dubai and Petra. In my opinion, the ship was in pretty good shape. Yes, it needs paint in a few areas, but it is due for a refurbish anyway. I like the M class ships and was very happy ... Read More
We chose this cruise for the ports. We wanted to see a Dubai and Petra. In my opinion, the ship was in pretty good shape. Yes, it needs paint in a few areas, but it is due for a refurbish anyway. I like the M class ships and was very happy with the ship. We could not get excited about the entertainment offerings in the theatre, which I think was because it was a repositioning cruise. We did enjoy the Take 5 band. The food in the main dining room was good, not great, but I had no trouble finding something that I wanted to eat. I was disappointed with the Tuscan Grill. I thought my steak lacked seasoning and could have used a little more attention from the servers. At $45 per person, I will not go back. Princess specialty restaurants, ie Crown Grill, is $29 per person. We did eat at Quine twice - catching it on sale at $30 per person, I felt we got much more attention and a great selection of food. We had 9 sea days, including transiting the Suez Canal, and 5 ports. We did ship excursions in Muscat, Oman and Petra, Jordan. We had scheduled a walking tour in Muscat which was cancelled, and the only other offering was a panoramic tour. It gave us the opportunity to get off the ship, but we were not impressed with Muscat, or the panoramic tour. Our ships tour of Petra was excellent. I only wish we had another day in Petra to explore some more. We rented a car in Katakolon and drove to Olympia. I was disappointed in Olympia. While there is signage by most of the ruins to describe the ancient use, they did not provide a map or brochure to help you organize your visit. Also, there is no parking at the site. You have to find a parking spot in the modern town of Olympia and then walk to the site. We did like the little town of a Katakolon and the people were very friendly. Our cruise also visited Dubai and Athens, where we had arranged private tours. Read Less
3 Helpful Votes
Sail Date: October 2018
This was our first Celebrity Cruise. We chose this shop both for the size and the itineraries. These were some interesting ports! We arrived from our hotel in Rome with two other couples we met on Cruise Critic. We arrived around 1:45 and ... Read More
This was our first Celebrity Cruise. We chose this shop both for the size and the itineraries. These were some interesting ports! We arrived from our hotel in Rome with two other couples we met on Cruise Critic. We arrived around 1:45 and walked right on to the ship! No lines or waiting due to being past the rush and having the express paperwork filled out. Our cabin was ready and we dropped our carryon and went to have lunch in the Oceanview Cafe. There was a lot of choices and a bit confusing in the layout. We found our friends and enjoyed our first days, The cabin had plenty of storage and we had brought some extra hangers to store our gear. The bathroom was adequate with a pretty good size shower. The balcony furniture was nice and comfortable. There was some signs of age. Particularly the “ headboards” are kind of scruffy and the carpeting worn. But comfortable and adequate. We ate our meals in the MDR and even though we had open seating we ended up making a reservation for th same table most nights and got to know our waiters... Food was mostly very good. Some choices were a little unique for our tastes but generally very good. Staff all over the ship were welcoming and friendly. The cruise director Paul and a Sarah were entertaining without being cloying. Entertainment was mostly very good in the main theater. The ship orchestra was excellent. However, the lounge singers were painfully bad. They tried but were off key and sad. Would have liked a piano bar sing along atmosphere better. We had only booked two excursions through Celebrity, The one in Cassis was very good. The one in Portofino was difficult due to having to travel from LaSpezia when our port was cancelled . The motor coaches were good but then they smooshed us onto a public bus and we had to stand for 15 minutes into Portofino, The crazy ending came when we encountered very bad storms on our way back to Italy. Two ports had to be cancelled, seas were very rough, our mooring snapped and we hit the Costa Magica behind us in port. There was nothing Celebrity could do about the weather but the communication was not good. People were waiting to hear if we could sail again and get to Civitavecchia on time to get flights home. When that became impossible they made a vague announcement about letting people leave this ship at night and be bussed to Rome... we decided to stay on board and hoped to make our flights. Those who left encountered chaos trying to get out... blame on both sides. But again communication was lacking.. there were long lines at guest relations. I felt bad for those folks. Since we had booked our air with Celebrity they said they would take care of us, we arrived very late in port and hung out watching movies, eating and sunning on the deck. They did take us by bus to the Hilton, fed us dinner and rebooked our flights for the next day. Getting your flight was rather chaotic, they could have done a bit better there. They put us on a different flight than our friends. They took us to the airport at 4:00am.it worked out in the end but it wa quite crazy!!! Too bad because we enjoyed the ports, our new friends we met, the food and ost of the experiences we had. I would recommend booking through Celebrity Air , it certainly helped us! Read Less
2 Helpful Votes
Sail Date: October 2018
Will start my review saying that we were a group of 9 friends who started our trip with a two night stay in Rome then we headed to port to begin our Celebrity experience. We all felt the food and service in the bars and dining area was ... Read More
Will start my review saying that we were a group of 9 friends who started our trip with a two night stay in Rome then we headed to port to begin our Celebrity experience. We all felt the food and service in the bars and dining area was very good. Cold beer was a problem for three of our group. Never could find one. Bar service poolside was very slow but all the staff was super friendly. We were concerned about the Constellation due to her age and the fact that she's getting a major reno in two years but not a problem. She's in great shape and we had no reason to be concerned. Entertainment was lacking. Had a band in the RendeVous room every night that was marginal at best. Headphone night and a few comedians were enjoyable. Problem is most of the shows in the Celebrity Theatre were too early for diners who ate after 7 pm. So far so good. Now I'll get to the ugly part of the trip. We travel quite a bit and realize that no one has control over weather conditions. What is under control is how those unexpected issues are handled. We ran into serious problems with weather on the last 3 days of our cruise which caused the company to alter our ports. We were no longer able to go to Portofino due to the lack of a break wall to protect us from the incoming storms. We were docked in La Spezia instead. A nice enough place in good weather but not much else when it's not. Many shops closed being a Sunday. Thought we'd have Monday to shop but due to storms and flooding some of us felt it best to stay put on the boat. I'm shocked they even let people disembark in that weather but didn't seem too concerned. We felt the excursions were going due to financial issues and not safety. They should have warned all wanting to get off of the problems in town. We were expected to leave port for Rome (our final destination) at 3 pm. The weather prevented us from doing this. We had an issue with the winds causing the mooring lines to snap and our boat started shifting into the port on its own. The gangplank then came off while we moved. We then bumped into the Costa ship docked behind us. Felt the captain did a good job with the handling of a scary situation. People who were returning from excursions were kept on their coaches during this weather and, thankfully no one was injured. Obviously we were going nowhere anytime soon. A few hours later we went to Guest Services where we were told no problem we'll get you to Rome in time so we then prepared for dinner which went off without a hitch. No word from anyone in command about our plans to get us to Rome for flights the following morning. We understood the gravity of the situation and assumed they were doing all they good under the crazy circumstances. At 10:45 pm we received a ship wide announcement from the captain stating that between 11 pm and 1 am Celebrity would be proving bus transfers to Rome for all interested. Gather your things and come to Deck 3. We did just what we were told. Once there we were told to put our names on a list with our flight times and to go back to rooms and turn on Channel 6 where our names would appear when it was time to return to Deck 3. Needless to say this didn't happen. We were absolutely in no danger remaining on the ship so we returned to our rooms watching channel 6 for over an hour. When nothing seemed to be happening except people loading onto coaches, which we could see from our balconies, we decided to send a rep down to assess. He was told the logical approach was scrapped because people refused to follow the instruction. We then gathered our things and got in a line the entire length of the ship hauling our bags ourselves. Commented about elderly and handicapped situation for them would be awful. Finally boarded our coach for Rome at 2:40 am for a 5 hour drive. Could have been handled much better if they'd only followed the number system that was already on our bags for our disembarkation the next morning. Bad ending to an otherwise great experience. Read Less
10 Helpful Votes
Sail Date: October 2018
Pre-cruise: As twice before, we had reserved a room with a package at the Hotel San Giorgio in Civitavecchia. In addition to the room, the package included a shuttle service from Funcimo Airport, Rome and to the Hotel, a good three course ... Read More
Pre-cruise: As twice before, we had reserved a room with a package at the Hotel San Giorgio in Civitavecchia. In addition to the room, the package included a shuttle service from Funcimo Airport, Rome and to the Hotel, a good three course dinner at their nice restaurant “Bistro 34”, breakfast next day, and after breakfast – shuttle to the port. Embarkation: Went very smoothly. We have earlier sailed on several cruises in the Mediterranean, but never late fall. Therefore, we were a little anxious about the weather conditions at this time of the year. But more about the weather later in this review. The Ship: It is a few years since we last were on a Celebrity cruise, and then only on S-Class ships. This was the first time we were aboard an M-Class ship. But it turned out that we had nothing “to be worried about”! We found the Constellation to be a nice ship, and we think the ship seems mostly well maintained. Moreover, we really enjoyed the indoor Thalassotherapy Pool. Stateroom info: We had booked a Deluxe Veranda Stateroom on deck seven. It was comfortable. Two special comments: Some of the joins in the tiles on the bathroom were not clean, and some part of the balcony floor was not nice. We were very satisfied with our stateroom attendant. Dining: In connection with our embarkation, we were surprised to be informed that we had not been assigned to a set dining time in the MDR on deck five. We were on the wait list. But after talking to the maître, fortunately it was sorted out after a short while. We were pleased with the quality of the food we selected, and we had always excellent and pleasant service on our table no. 462, from our waiter Mayuresh and ass. waiter Praful, both from India, and from our sommelier, Lorenz from the Philippines. We really looked forward to every dinner with pleasure. We had all our breakfasts at the Oceanview Café, and also lunches, if we got back on time, after being ashore. During “peak hours” it could be a bit difficult to find an unoccupied table. When the weather was nice, we really liked to eat in the outside part of the Oceanview. We were pleased with the food selection. The employees did a good job of clearing tables etc., and the bars service was very good. We found the burgers at the Poolside Grill to be good. The Café al Bacio impressed us with its wide menu of coffee and teas, and with an excellent waiter service. Bars: We were very pleased with the service in all bars, and we think it was extra impressive with a view to the fact that the majority of the passengers also had a Beverage Package. Our favorite hang-out bar/lounge, was the Rendez-Vous, where we always received a friendly bar service, right after we were seated. Entertainment: With the exception of a male group, who performed Four Seasons Songs in the Theater, what we think in an excellent way, we were not particularly impressed. Unfortunately, we think most of the live music in the Rendez-Vous, was too noisy. The Captain’s Club Society: We are Elite Members, but we never attended the Elite Cocktail Hour, so I can't give any comment on that event. The Voyage: This cruise should have visited 8 ports of call - Gibraltar and 7 ports in Italy and France - in addition 2 sea days. But it happened unfortunately not quite as planned. During the first 8 days of the cruise, we had great weather. But especially the last 2 days, we were strucked by really bad weather with high winds and rough seas. And Constellation had to alter 2 ports. Instead of sailing to Portofino and Livorno, we had to sail to La Spezia as a replacement port. We were docked in La Spezia for 2 days, and on the second day it became really dramatic.The ship’s moorings broke, caused by the bad weather with heavy winds, and Constellation hit the cruise ship Costa Magica, which was docked behind us. Fortunately no one was hurt! The incident with Costa Magica happened in the afternoon, but no information was given until in the evening. Later, it was informed that those passengers, who wanted a free coach ride to the Funcimo Airport in Rome later in the evening / night, could register with Guest Relations on deck 3. Along with several hundred other passengers, we stood in line to be registered. We were told, that further information about the coach departures, would be announced later in the evening/night. My wife and I travel a lot, both on cruises and other ways of traveling. We have both experienced and know that unforeseen thinks can occur during a trip. In such cases, we also know that you unfortunately not always can thrust the information given by crew and employees, is correct. Their first priority will often be to try to “calm down the situation”. Personally, we therefore always in the best possible way, “closely try to follow up”, if unfortunate incidents should occur when we are travelling. After a couple of hours, we responded to the lack of information about the bus departures. We therefore took our baggage from our stateroom and found a place to sit down together with many other passengers near Guest Relations on deck 3. After a while we realized that the registration with the Guest Relations earlier in the evening, did not meant anything. You had to queue up. “First come, first served”. We understood later that we probably were some of the last ones who got a coach ride to the Airport. Our coach left the port around 3.00 am, and the ride took about 6 hours. Due to lack of space for suitcases on our coach, the coach was not full. So we had a relatively ok ride on mostly highways to the airport, and we arrived well in advance to our previously booked flight. I understand that it probably would not have been possible for Celebrity in the evening and night to get enough coaches to carry many hundred passengers on a 6 hour coach ride. But I feel really sorry for those of my fellow passengers who waited in vain in their staterooms for many hours for announcements for coach departures, announcements that never came. And therefore did not get the chance to catch a coach to the Funcimo Airport in Rome, and again maybe lost their flights. Overall – with the exception of the last 2 days of the cruise, we are very pleased with this our first cruise with Constellation. A nice ship, with an excellent and friendly crew. Read Less
9 Helpful Votes
Sail Date: October 2018
Celebrity Constellation – Sailing date 19th October 2018 Having booked several Celebrity cruises over last 4 years we decided we will never cruise with Celebrity again. Let me explain why. The good Without a shadow of a doubt, ... Read More
Celebrity Constellation – Sailing date 19th October 2018 Having booked several Celebrity cruises over last 4 years we decided we will never cruise with Celebrity again. Let me explain why. The good Without a shadow of a doubt, the best thing about Celebrity (with a few exceptions) is its very hardworking and dedicated staff. The bad (1) The food on Celebrity used to be oh so good – a real dining experience in the evenings and a good range of choice in the buffet. The food in the dining room is still reasonable but the menus have not changed in years, anybody with a half decent memory will remember what they are going to be fed for dinner without any need to go and have a look at the menu. Costs have been cut and apart from the gala evenings the evening meal is no longer an event to look forward to. (2) The food in buffet restaurant has gone downhill dramatically. It was never of the standard found on Princess, but now resembles canteen food. You will be offered an array of cheap cream based cakes that are full of sugar but have no taste. If you like refried beans and chilli, you will be laughing as they are on the buffet every day. The choice of dishes is in fact, almost the same every day. The so called themed buffets lack any imagination or quality. Breakfast is also exactly the same every day. The “eggs benedict” is tasteless with the sauce cooked en masse. The choice of cold cuts is limited to the cheapest of the cheap, the kind you would find in a two star hotel. Five star modern luxury – yeah right. (3) The entertainment is extremely poor with the same old tired acts that you have seen on all your previous cruises. The on board musical acts are dreadfully dull and stuck in the past. The music played in the buffet is depressingly dull (4) Onboard activities are all based on extracting as many dollars as possible out of the pockets of their customers The ugly We experienced some very bad weather on the last three days of our cruise and the way Celebrity handled the situation was inexcusable. Be very clear that unless you have booked your flights and hotel through Celebrity, you are on your own. We were scheduled to visit Portofino and Florence , however due to impending bad weather the decision had been taken by the captain to sail instead to La Spezia to ensure the safety and well being ??? of its customers and crew. Be very clear that when this decision was taken, waters were still calm and relocating to calmer waters should have been a clear possibility ( an issue we raised with Celebrity but one they did not address) By sailing to La Spezia it enabled Celebrity (by their own admission) to go ahead with the numerous overpriced shore excursions many of their customers had paid for, ensuring this corporation did not lose what would have amounted to hundreds of thousands of dollars. However those of us that wanted to make individual arrangements were left with a TOTAL OF NOTHING. No transport was laid on to take us to our original ports of call - when enquiring at customer relations desk staff became unpleasant, confrontational and plain dismissive. The weather in La Spezia became so bad that the town got flooded and was closed, making it impossible for the independent passenger to go anywhere. The mooring ropes on the ship broke, resulting in us drifting away from the pier and colliding with another cruise liner. The ship eventually left La Spezia many hours late as the prevailing weather conditions were so bad that it was impossible to leave at the scheduled time or for many hours after, a fact that Celebrity should surely have been aware of. We arrived back in Rome at 3pm – nine hours late. During this time the level of communication from Celebrity was shamefully poor ranging on non existent. When the Captain did eventually come on the public address system to explain the situation, the ships entertainments officer came on the public address system immediately afterwards and repeated word for word exactly what the captain had said, I will leave you to draw your own conclusions on that. Many, many people missed their flights home and as previously stated unless you booked your flight through Celebrity themselves you were on your own with very limited access to wifi to try to get flights re-booked, hotels booked etc. This review has been delayed as we wrote to Celebrity seeking answers twice and twice waited an eternity to receive what resembled in our opinion a “copy and paste job”, notably with spelling mistakes - please do not think me petty but this shows, in my opinion, how little Celebrity think of us, mugs that pay into their profit when the chips are down. We asked why we had effectively been taken into the eye of a viscous storm instead of being sailed out to calmer waters in Spain. Their response was “they acted in the best interests of the passengers and crew” We believe as a group that their main interest was in the money they would have lost had they had to refund the cost of all those pre booked excursions. The response from their customer service team was most unhelpful, refusing to answer many of the issues we raised. In our communications with celebrity we asked that our concerns be passed on to and responded to by a Senior Manager – this request was ignored. We asked about compensation for our lost three days and were told that their senior management team had taken the decision not to pay any customer compensation. In short, they had badly let down their customers and appointed themselves judge and jury on whether compensation would be paid. Is there no independent body that rules whether compensation will be paid, based on a situation like this? Perhaps somebody out there can enlighten me ? Needless to say we will never cruise with Celebrity again. The standard of the food has slipped alarmingly, the entertainment lacks any real imagination or flair. Onboard activities are all about extracting your hard earned cash. However the most unforgivable thing is that they had a clear opportunity to do the right thing in a difficult situation and treat everybody equally not just those who could afford their overpriced tours or had booked their flights and hotels through them, but based on all the evidence to hand, decided instead to chase the dollar and their own corporate interests. Finally and very importantly the shambles that was the disembarkation in Rome, having arrived there so late. Passengers were understandably looking to leave the ship as quickly as possible, many in a last ditch attempt to make their flights home. The organisation from Celebrity was woeful. There was not even a semblance of any kind of crowd control. People were pushing and shoving and multiple different queues were forming. Celebrity placed the blame for the further delay in disembarking, after docking, squarely on the shoulders of the Italian authorities. As passengers continued to wait and wait to disembark, tempers became frayed, but not only among passengers but staff members who were doing such a poor job of organising the disembarkation also started to become rude when asked how much longer the commencement of disembarkation would take. Based on this experience, one could not help but reflect on what might happen if there were a real emergency on board this ship, making the decision never to travel with Celebrity again a very straightforward one. One would imagine that Celebrity held an in depth investigation into the events of last few days of this sailing. Perhaps they should share the lessons learned with all those passengers who lost money and suffered unnecessary stress as a result of their extremely poor handling of the whole situation. It is quite astonishing that so few people have reviewed this debacle of a cruise but maybe after reading this fact based review more people might feel compelled to add their thoughts. Perhaps Celebrity take the view that people live busy lives and the majority of dissatisfied customers never quite find the time to write that critical review? Read Less
3 Helpful Votes
Sail Date: October 2018
This is my 2nd Celebrity Cruise and it may be my last! The communication on the ship following severe weather and hitting another cruise ship was delayed, inconsistent and handled non-professionally by the captain and the officers. The ... Read More
This is my 2nd Celebrity Cruise and it may be my last! The communication on the ship following severe weather and hitting another cruise ship was delayed, inconsistent and handled non-professionally by the captain and the officers. The lack of trained personnel to answer questions, to direct to appropriate resources and to effectively and timely offer solutions were non existent. Understanding that we had to miss 2 ports of call due to poor weather, new excursions were not offered, access to free internet was not communicated effectively to make changes to hotels and airlines and a minimal of ship activities were added when a partial sea day was added. After I waited 1 hour for internet access (only 2 computer terminals were available) an officer confiscated the computer I was about to use forcibly and would not let me sign out of my Gmail account. Besides missing the ports of Liverno and Portofino we lost a planned day in Rome upon the completion of the cruise. A scheduled debarkation time of 5 am to Civitavecchia was changed to 2:30 pm. Following the pick-up of our luggage we did not arrive in Rome till 6 pm when all churches and places to visit were closed. We requested compensation(suggested $ towards a future cruise) for the lack of professional and timely customer service, missed planned travel opportunities and the lack of sleep received the last night of the cruise due to officer announcements after midnight and a rattling noise in our stateroom caused by the increased speed of the ship to arrive at our final destination which was denied. What was amazing to us was the Celebrity Public Relations Officer Marie Kirk elaborated on the lack of professionalism of the staff, the inability to calm and comfort the passengers and the insufficient communication of the staff to resolve the issues. She stated the staff would need additional training despite the numerous complaints they had received. Marie requested invoices regarding missed tours and other expenses accrued due to an inability to contact vendors with travel changes and these were denied, too. Is this customer service? Read Less
2 Helpful Votes
Sail Date: October 2018
I really loved the cruise up to the last 3 days! Food was excellent, service was good and the entertainment was good! I sailed with Celebrity to Alaska and I would say everything there was amazing. I expected the same with this cruise! ... Read More
I really loved the cruise up to the last 3 days! Food was excellent, service was good and the entertainment was good! I sailed with Celebrity to Alaska and I would say everything there was amazing. I expected the same with this cruise! That is why I chose CELEBRITY! I understand there is not much a captain can do on a ship when such bad weather occurs! However, not letting guest know what is going on when they can clearly see that things are not right is not being helpful! We count on you to be honest with us and you let your passengers down by not relaying information for hours and then waking people in the middle of night telling them to get out of bed and stand in blocked hallways to try to get to a customer relations desk ! I was not involved in the chaos, however, we were trying to help friends get off the ship! It was a madhouse! I appreciated and noted the response after the next morning with help for missed flights and hotel accommodations however, would that not have been more helpful to the people to offer that before the madhouse started? I would like to give Celebrity another chance because I loved seeing and cruising the Mediterranean and would like to share these sites with my husband! I hope you learned something about how not to share information quicker, provided internet quicker and to just bite the bullet a little sooner with all the accommodations that you ended up giving just a few hours later than the buses left! Read Less
Sail Date: October 2018
This was our 26th cruise, so we speak from experience! We took the 11 night France, Spain, Italy cruise beginning and ending in Rome. The ship is smaller and very well maintained, meaning we were able to visit some of the smaller ... Read More
This was our 26th cruise, so we speak from experience! We took the 11 night France, Spain, Italy cruise beginning and ending in Rome. The ship is smaller and very well maintained, meaning we were able to visit some of the smaller ports. New was the drink package offered...a third level, cheaper than classic and premium. Apparently only offered in the last few cruises. Not sure if they are being offered fleetwide. They were charging $500 each for the 11 night cruise. We declined this because we would be off the ship so many days...only 2 days at sea. Being elite level captains club members, however, we were given 3 free drinks at any bar on the ship between 5 and 7pm!! Unfortunately, the only problem was gale force winds near the end of the cruise. We were unable to visit the last 2 scheduled ports of call so spent two nights in a more sheltered port...not very calm here either. The gangway was closed several times due to safety issues, and on our last day we broke away from the dock and floated out into the harbours hitting the nearby Costa ship. The captain took great control and a couple of hours later we were pushed by several tugs (working in incredibly choppy waters) back to the dock These storms were all across northern and western Italy. So the Rome port was also closed. We were offered free bus service for the 5 hour drive to Rome airport, so boarded a bus at 230am with the help of many many ship staff. Read Less
6 Helpful Votes
Sail Date: October 2018
To begin with the positives, We enjoyed some parts of the cruise, it was a 11 night cruise and the ports, excursions and dining staff were fantastic. However, our last night we encountered horrible weather and had to dock in La Spezia ... Read More
To begin with the positives, We enjoyed some parts of the cruise, it was a 11 night cruise and the ports, excursions and dining staff were fantastic. However, our last night we encountered horrible weather and had to dock in La Spezia missing our last two ports. Our ship broke the moorings on the dock and drifted away in the wind causing it to bump into the neighboring ship. Our family was very disappointed that there was no warning before the collision or any information shared with passengers that the ship had broke from the dock. No one was injured but that was just lucky because it could have been a bad collision and notice should be given immediately when that is happening. We then had to leave in the middle of the night by bus to go to Rome. Weather can always occur but we were very disappointed in the lack of communication from the Celebrity officers. Also, we have two small children and one should know that this ship does not have many young family amenities. The indoor pool is adult only and the outdoor pool is not heated so we had no pool to use when it got chilly. There is a kids room upstairs on deck 11. Overall it caters to older adults. Read Less
6 Helpful Votes
Sail Date: October 2018
We are experienced Celebrity cruisers and have sailed with them many times. We chose this itinery because of the ports that were scheduled to be visited by the Constellation. The ship is a Millennium class ship and we have sailed on it ... Read More
We are experienced Celebrity cruisers and have sailed with them many times. We chose this itinery because of the ports that were scheduled to be visited by the Constellation. The ship is a Millennium class ship and we have sailed on it twice before. Embarkation was relatively straightforward in Civitavecchia, and because of the time we arrived at, around lunchtime, we got to our balcony cabin room straight away. We decided to have lunch at pool grill, and this is where the hard sell started with the waiter asking up our dining arrangements for the evening and offering 30% discount on speciality dining for the night. After politely declining the offer he further stated that we could take the offer any night. Talk about persistence. We still said no! This was the start of the hard sell, which even continued at Muster drill that same afternoon with the Excursions Manager talking about trips at a safety drill. This theme continued throughout the cruise with speciality restaurants, drinks packages, spa deals etc. all being pushed by crew members. I know that this part of their jobs, but in recent years on Celebrity we have noticed a bigger ‘push’ on this which is most disconcerting. On saying all of this the staff we encountered were friendly, and the service on the whole was of a good standard. The food in the main dining room was overall good fare, where we had fixed seating dinning and nice table of like-minded regular cruisers. We were well looked after by our table waiter team of Opong and Roman. However I must mention the Ocean view café where the food was a ‘hit or miss ’. Also the layout of the café and food stations does not lend itself to enjoyable eating experience, and hopefully this is something that celebrity will address in the ‘make over’ of the ship in 2020. Entertainment overall was of a good standard with the theatre headliners being of particularly good on the first week with Jayne Curry and December 63(Four seasons tribute act) being the standout acts. We only saw one ship’s production show based on rock songs which was average. We also did our first silent disco (twice) which was a good laugh and a lot of fun. One other observation about the early evening shows that we attended I have never seen the theatre as busy for these shows –so fair dues to Celebrity for getting some good quality headliners! We did not participate in any of the ships official shore excursions as we do not normally do this preferring our own independent travels. Celebrity seem to have put premium prices on these excursions now and additionally transporting guests from ship to shore or town centre. This was particular in evidence when we docked in Toulon. Here the ship berthed in some 10 Kilometres from the town centre in La Sayne sur Mer. Celebrity informed passengers that for 20 Dollars per person there would be return boat shuttles next to where the ship was docked. Celebrity did mention that local public transport was available,’ but may not be reliable or consistent’. However, what they omitted to say was that you could walk 10 Mins to the local public shuttle boat pier and get ferry therefor 2 Euros to Toulon centre. The boat here went every half hour and you could clearly see the stop from the ship. I suggest anyone going to this port check with tourist information right off the ship and they will explain all. I will state cabin comments and port comments below, however the biggest event of this cruise was the weather we encountered on the last 2 days. On the second last day we were scheduled to go to Portofino, but because of the storms that were forecast in North Italy we headed for La Spezia instead. This was a more sheltered port and everyone knew why we were going there. However while docked our moorings broke free and we bumped into a Costa ship behind. The ship dropped anchor and with the assistance of up to 3 tugs the captain managed to stabilize the situation. There have been a few posts about this and video on you tube. Personally I think that this was an unfortunate accident and the Captain and the crew actually worked remarkably hard and saved the situation very quickly. We were due to set sail about mid- afternoon to return to Civitavecchia overnight to end the cruise. However this did not happen as the winds had not subsided enough for us to set sell. Eventually an announcement was made about 10.30pm to say that those who wanted to leave the ship for flights the following morning at Rome airport, then they could leave with luggage now! Celebrity had laid on courtesy buses and trip was going last about 5 Hours. We took this option and departed the ship with many others. Again, there have been many other posts about this and my only comment was the lack of communication on this day in La Spezia and also the lack of organisation going off the ship to buses. I think someone else has posted that the theatre could have been used to keep people together until buses were ready. This would have helped ease the anxiety some people were obviously going through. We travelled on bus overnight through some atrocious weather and I have to praise our bus driver who had to do his best with some distraught travellers looking for comfort breaks. He did accommodate all requests, and got us to the airport with plenty of time for early morning departures. All in all it was a nice cruise, with wonderful weather, on the whole. Pity about end! My impressions about Celebrity now having cruised with then for over 10 years is that I will probably still go again with them, but although they are embracing change ,and maybe looking at getting new younger customers, they should not forget the regular maturing or middle age customers who generally fill these ships. Ports of call – Ajaccio- Nice port to walk around. We had been there before and had taken Hop on /off bus previously. Malaga- We did hop on /off bus which is just outside port. Visited Alcazaba de Malaga historical buildings and walked along sea front. All very easy. Nice place to spend day. You can get train along Costa del Sol very easily from here at train station- about half hour walk from ship or short taxi ride. Cadiz- Most people went to Seville or Jerez . We walked round the perimeter of old town and explored the city centre shops. Take a map, as the streets are narrow and it helps. Gibraltar- Ship docks close to own centre and easy walk to all the shops. We picked up good bargains on spirits and tobacco here. Sete – Nice surprise in this port. Free shuttle to port gate and then walk into town centre in 5 Mins. Lovely canals and walks. We walked up the hill that dominates town Mont-St Clair. It took us about 45 Mins –I hour, but well worth views of the town and surrounding country and coast. A local bus also runs to the top. Check with tourist office (at port gate) for this as well. Toulon- We took local public transport boat to town centre past the French naval centre across bay. The weather restricted our visit here but, walked around lively market in town centre. Suggest anyone visiting here visit other places in region as did not think there was a lot to see or do. La Spezia – Just a quick walk around Marina because of weather. Again jumping off place for assorted trips. Read Less
8 Helpful Votes
Sail Date: September 2018
We chose this cruise mainly for the itinerary even though we prefer Celebrity typically anyway. It went from Barcelona to Valencia, Ibiza, Palma de Mallorca, Catania, Kotor, Split and ended in Venice. There were 8 of us so it was a large ... Read More
We chose this cruise mainly for the itinerary even though we prefer Celebrity typically anyway. It went from Barcelona to Valencia, Ibiza, Palma de Mallorca, Catania, Kotor, Split and ended in Venice. There were 8 of us so it was a large group. We were in Barcelona two years ago and realized we did not give ourselves enough time to see it so we spent an extra two days there as well as in Venice. Both cities have so much to offer. Ship The service, food and ship were great. We saw some negative reviews about how dated the ship was and we did not see that at all. Was it a new ship? No. Was it clean and well maintained? Absolutely! We have been on over 10 cruises with Celebrity, Carnival and Royal Caribbean so I think we have a general idea of what to expect. It was a smaller ship and that was just fine with us. It had everything we needed and did not appear crowded except on sea days around the pool which is typical.The food and service was great both in the dining room and buffet. What impressed us was that they varied the menu in the buffet along with keeping the standard type of fare. The burgers and hot dogs on the pool deck were good but not grilled to order. I will take the Guy Fieri burgers offered on Carnival any day. The service throughout was very good. I need to give special recognition to Victor, the cabin steward, Rhys and Joao in the dining room and especially Roxanne who made me great cappuccinos every morning at the Cafe Bacio. Entertainment was good as well. Ports and Excursions: We had quite a few credits to use and while we usually book our excursions privately, we used our credits on three Celebrity excursions and all were great. Valencia was all right and just roamed the town. We took a ship excursion in Ibiza to the beach and had a great beach day. In Palma de Mallorca, having visited the city last time, we took a ship excursion to Soller. It was a bus ride to Soller with a short hour visit and then back on the antique train. That was a nice way to see a different part of the island and spend the day. We booked a wine tasting directly with Sicily 4 You which was very enjoyable. We also visited a bakery for some of the best cannoli we ever had. We used Sicily 4 You on our previous trip for another tour and they were so good, we went with them again. We booked directly with Tours by Milo for their All in One plus Perast tour in Montenegro which was a really nice way to see the country. Montenegro was really a great stop. We had a little time to visit the Old Town of Kotor. Unfortunately it was windy the day we visited and the tenders were delayed in getting us to the port. It was also due to the weather we were not able to see our Lady of the Rocks church or spend more time in Old Town. We booked a Celebrity excursion for Split that took us to Trogir and Diocletians palace. That was great excursion as well and highly recommended. In Venice was great and we roamed the city on our own but did purchase tickets for the Secret Tour for the Doge's Palace ahead of time. That was really good. All in all it was a great trip and experience. Read Less
4 Helpful Votes
Sail Date: September 2018
We were concerned about a long sea journey at the start of a cruise so opted for this itinerary as it boarded in Barcelona. The ports of call all appealed, with many being our first visit. I had been recommended to Celebrity because of ... Read More
We were concerned about a long sea journey at the start of a cruise so opted for this itinerary as it boarded in Barcelona. The ports of call all appealed, with many being our first visit. I had been recommended to Celebrity because of the service and friendliness of staff which DID NOT disappoint. Although only a deck 2 ocean view cabin it was extremely comfortable and surprisingly spacious. Dean ( our stateroom attendant) was very efficient and friendly and made us very welcome throughout. We dined mainly in the Main Restaurant and were lucky enough to have Jorge, Kumamoto and Elvin looking after us and they were truly amazing. We couldn’t ask for more attentive and genuine staff. Olga and Jacqueline at front desk of the main restaurant always greeted us with a warm welcome and again really made every night an experience. We only tried 1 speciality restaurant on our first cruise experience, Qsine, and although nice and quirky (and loads of food) we preferred the main restaurant. Entertainment was varied and plentiful and we loved the experience of the poolside ‘silent disco’. We also caught the new avengers film one evening which gave us a nice relaxing night. As this was our first cruise we were very impressed and we liked the intimency of a smaller ship - although some passengers said it needs the refurbishment in 2020 - as we had nothing to compare it to we were very pleased with the overall decor and standards. Read Less
7 Helpful Votes
Sail Date: September 2018
Chose this cruise for the itinery and a pre cruise stay in Rome. Slightly apprehensive as having previously sailed on the beautiful Eclipse and Equinox, some reviews stated threadbare carpets,rust etc We need not have worried. The ... Read More
Chose this cruise for the itinery and a pre cruise stay in Rome. Slightly apprehensive as having previously sailed on the beautiful Eclipse and Equinox, some reviews stated threadbare carpets,rust etc We need not have worried. The ship was lovely using more traditional teak colours. The lifts were lined with wood,some lifts had sea views, lovely coloured glass on ceilings .The main dining room had a beautiful large coloured glass ceiling and beautiful windows. Large port holes gave light to many of the public areas. Some of these areas did seem a little dark in the evening A large outdoor screen on the rooftop terrace with comfortable settees. Plenty of sun beds available to enjoy the weather. Food in the ocean view cafe and San Marco restaurant was fabulous with wonderful service. Cafe allbacio was lovely with views of the sea Our negative was the overall entertainment,not much live music throughout the ship and noisy activities in the rendezvous lounge which was the path in and out to dinner.very off putting. Theatre was good but the stage shows quite noisy. Shore excursions were great but expensive Read Less
4 Helpful Votes
Sail Date: September 2018
Hi, Overall the cruise was good but I'm second guessing the overall value. The Luminae restaurant was great as was their staff. Our Butler (Sebastian) and Stateroom Attendant (Tumin) were great. The Shore Excursions team was not ... Read More
Hi, Overall the cruise was good but I'm second guessing the overall value. The Luminae restaurant was great as was their staff. Our Butler (Sebastian) and Stateroom Attendant (Tumin) were great. The Shore Excursions team was not the best. We booked the Portofino, Rapallo, & St. Margherita excursion and quite simply it has to rank up there with one of the worst excursions ever. There were 7 tour groups on this excursion (approximately 300 people). And, Celebrity thought it was smart to have everyone hop off the tender, to get crammed on another boat (with approximately all 300 people) to get you on a boat to Rapallo. The excursion was so bad that everyone was complaining. We complained to the Excursions team, but nothing was done. We also went down to the private excursions office to find out more about their offerings - instead of the big group offerings (this was the 3rd night of the cruise) and they didn't get back to us until the 2nd to last night of the cruise. Huh? What poor service. I noted this to Celebrity in our cruise survey, to give me a call, but I haven't heard from them. We ended up taking one more excursion (which we could cancel because of the cancellation policy as it was the next day). Then from there on our we did our own thing hiring taxis. I would suggest to Celebrity to work with the local taxi companies and get some waiting at the port. Toulon was a bust. There were no taxis available outside the port and you had to walk half an hour to get to a taxi stand. And, in Sete, there were also no taxi's available for hire. As another person pointed out, the movie area on the ship was great, but the choice of movies was horrible. Music on the ship was limited as some of the entertainers take 2 nights off in a row. I've never seen that on a cruise ship. Also, this cruise didn't have lectures on sea days like other cruises we've been on in the past. I'm not sure why, but we're not ones to enjoy the poolside volleyball or ring toss games. I'd rather listen to more information about the area we're visiting. Disembarkation wasn't that great. We waited in line over an hour for a taxi to get us to our hotel. There were only 5 or 6 taxis at a time taking people from the port, while hundreds were in line. Why can't this be fixed? Overall Celebrity does an ok job, but I might be more inclined to try another cruise line like Viking for our next trip. Read Less
3 Helpful Votes
Sail Date: September 2018
We chose the cruise because of the itinerary but also because we prefer to cruise with Celebrity. This was our first ime on a Millenium Class ship having sailed on Solstice class many times. The public rooms and other areas on ... Read More
We chose the cruise because of the itinerary but also because we prefer to cruise with Celebrity. This was our first ime on a Millenium Class ship having sailed on Solstice class many times. The public rooms and other areas on Constellation were beautifully maintained and had been refurbished recently re carpets soft furnishings etc. Our cabin was comfortable, spacious, had new carpets, beds and bedding. The decor is dated, though functional. I am assuming this will be upgraded as part of the May 2020 upgrade "revolution".The shower area is spacious but I would prefer a glass shower door. Our only gripe was the slightly "stiff to open" balcony door. This was reported both on board and in the post cruise survey as "needing attention". Plenty of storage in the cabin, though no over-bed storage as on Solstice class and we could not get our suitcases under the bed ( the same suitcases fit under Solstice class beds). We put them in the wardrobe. We found the balconies were shorter, front to back than on Solstice. Our steward was pleasant and quietly efficient. He seemed to sense when we were out and magically refreshed the room to perfection again. Just what you want in a steward. We had chosen Select Dining in the San Marco ( Main) dining room. Select dining is on the lower floor, fixed dining on the upper floor, the opposite to Solstice class. We had also pre-booked a dining time, before boarding, so had no waiting time for a table in the evening. There were two desks on arrival, one for those with reservations, one for those without reservations. The dining room has a "colonial style" decor which we liked. The food and service was excellent at all times. Could not fault the food at all. We had an invite to dine in Qsine one evening with two senior members of staff, and had a better experience than our first time in Qsine on another ship, a couple of years ago. We were brought everything to sample, so it was quite special. The food was excellent, in particular the lamb chops and the "lava crab" . I am not a fan of the Ipad ordering idea.... an unnecessary gimmick. We enjoyed breakfasts of fresh fruit, smoked salmon , coffee etc...not forgetting in particular the yummy, warm mini almond croissants....in Tuscan Grill, which is midships on Constellation. We were impressed by the Rendezvous Bar which comprises a small stage area, dance floor with surrounding tables/seating areas. There is a bar at the rear of the lounge with bar seating. This we prefer to the Ensemble lounge arrangement on deck 5 Solstice class, which seems too much like a "corridor" . The entertainment changed a few times nightly in the Rendezvous Bar,and we thoroughly enjoyed solo artists, duos and small groups, Izzie & Mo, Ultraviolet to name just two. The bar service was entertaining and very efficient. We were spoilt with choice re entertainment but managed to attend two of the shows. Rietta Austin was excellent and had a wonderful vocal range. Paul Baya the cruise director is also a wonderful singer and his voice reminded me of Andrea Bocelli. Beautiful. We enjoyed two Celebrity organised tours. From Livorno...Florence by train on a Sunday was a success. A coach took us to the railway station and then a train whisked us comfortably into Florence. We had a tour guide, Angelika, who gave us a map and lots of tips, answered lots of questions on the train trip and said that we could join her on a walk through Florence's main sights, if we wished, leaving her at any point. This was really a "Florence on your own tour" so you could just do your own thing. This guided tour was a very pleasant unexpected extra. The 46 strong party dwindled as people drifted off but having never been to Florence before, we ( and about another 12 people) stayed with Angelika until reaching the Ponte Vecchio viewing area by the river. We then chose to wander and find somewhere on our own for lunch, which wasn't difficult. We relaxed with pasta and red wine and then gently meandered past the magnificent architecture back to the meeting point at the station. Had we wanted to go inside any of the buildings, the queues were long and it was a warm day. We were happy just taking in the atmosphere and marvelling at the buildings from the exterior. There were crowds but it was not as busy as we expected it to be. Our second excursion was to Carcasonne from Sete. This medieval town, reached by coach is wonderful. Not as we expected, as there is a fully functional small town within the fortress walls with hotels, shops, restaurants etc...but lots of history too. We had a good guide who pointed out things you would have missed and told stories which transported you back in time. We had plenty of time to wander on our own , visit the main citadel, have lunch etc. before meeting for the return journey. We encountered problems on the motorway on the way back...a traffic accident and extensive,bad traffic queues, but had no anxiety re arriving back late ( and we did) as we were on a Celebrity organised tour. Other than these two tours we explored on our own. We took the ship's tender (free) into Portofino and, as we had been before, we found and walked on part of the Ligurian way eventually rejoining a path by the road and arrived in Santa Margherita ( 4 miles away) at lunchtime, for more pasta and red wine...well, why not? We caught the frequent bus back. Tickets cold be obtained from the machine by the tourist office...3 Euros each. Villefranche, we tendered in and wandered round the town as this was our first visit ...but we did some research whilst there and it would have been very easy to catch a train to Nice or Monte Carlo. We have been to Monte Carlo twice before but never by train....maybe next time. Toulon , we decided to have a day on board, the ship docked at La Seyne sur Mer, across the bay from Toulon and a shuttle was offered for $20 each. Maybe it wasn't just another retail opportunity, and maybe next time we would go on a tour but we had a lovely view from the ship across the busy bay and gave it a miss this time. We do feel that if Celebrity choose to dock in places which necessitate a paid shuttle then they should bear this cost. The Ibiza shuttle was 10 Euros for a day pass each, the Pama de Majorca shutlle was 10 Euros return each Disembarkation day came too soon but was very well organised. Too soon we were on our way home. But...we had booked another cruise on board so something to look forward to. We would have no hesitation in booking another cruise to sail on Celebrity Constellation. Read Less
4 Helpful Votes
Sail Date: September 2018
Need to start this review by saying we had a great holiday, we travelled with friends, the literary was great and the weather fantastic. In our opinion there are lots of positives and we can only speak about our own experiences. We ... Read More
Need to start this review by saying we had a great holiday, we travelled with friends, the literary was great and the weather fantastic. In our opinion there are lots of positives and we can only speak about our own experiences. We travelled using the Jet Sail offer - this we found to be excellent - we rocked up at Stansted parked the car and within no time we were sitting in a very comfortable lounge drinking wine, coffee, tea or juice along with nibbles. Breakfast on the flight was really nice and in no time at all we were landing at an old airbase. Coach was waiting, off to the ship and next thing we knew we were on the ship enjoying our first G & T. The return journey is slightly different - no private lounge and we were delayed by two hours due to the weather. Still a good flight home and from landing to driving off from the airport it took no more than 20 minutes!!!!! We booked Aqa class as we always do - this ensures we get to eat in the Blu restaurant which we particularly enjoy. I have to say the food, service and attention to detail was absolutely fantastic and made our breakfast and particularly our evening dining experience one of the highlights of our holiday. The sommelier was brilliant and we never once had an empty glass. Our cabin was clean and well kept by our attendant who made sure we had everything we needed. Overall we thought the ship was kept very clean although some times the public toilets might have been better. The Officers on the ship including the Captain were almost invisible - on all our other Celebrity cruises the Captain, his cruise director and other top officers have always been very engaging. Never once saw the Captain, would no know who the cruise director was and never once was asked by any senior member of staff about our holiday. The entertainment on the ship was frankly very poor. There was a duo Izzy & Mo who were excellent but apart from them it was awful. We did the Silent Disco one night an that was brilliant and we looked forward to going again when they repeated the evening on deck but the music was awful, very few people dancing and gradually everyone left which was very disappointing. We found all the staff to be very helpful and everyone was working hard to ensure we had a good holiday. The bar staff were very busy at times so just be patient and all is good in the end. The days at sea were again busy and finding a lounger with a bit of room is almost impossible. We do not like being cramped around the pool so we are happy to sit on our balcony and read etc - but that was a problem. We were on this ship two years ago and I am sure this is a new thing that has been introduced - on the top deck is now an outside cinema that shows fits five times a day - no problem with that except if your stateroom (like ours was) is at the back of the ship then the noise from the film is a big issue. We, and others complained and to be fair they did turn down the volume but it was still loud and was not good. Why can they not simply give headphones to the people who want to watch the film? The ports were great and we enjoyed each and every one of them, we always sort our own trips so unable to comment on the Celebrity excursions but lots of people said to us they found them very expensive. We really like the Celebrity brand, you know you will get a good holiday, we feel tat although they are not cheap you do get good value for money. But we would not sail on the Constellation again . . . as many other posters have mentioned the ship is now showing its age and Celebrity need to sort this out sooner than later. For instance on the Eclipse you can sit in some of the bars and enjoy music and watch people dancing on the auditorium - this cannot happen on this ship and the rooms where music and dancing take place have no atmosphere and are dark and dingy. We were considering a cruise to Asia later this year on this ship but have decided to put that on hold as 14 days with several sea days on the ship is unfortunately not for us. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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