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3 Celebrity Constellation Cruise Reviews for Holiday Cruises to Caribbean - Eastern

We have cruised other cruise lines but heard that Celebrity was top notch. We booked Concierge Class on this ship and were assured a butler and preferential treatment.( It was our 20th anniversary). From the moment we boarded it went down ... Read More
We have cruised other cruise lines but heard that Celebrity was top notch. We booked Concierge Class on this ship and were assured a butler and preferential treatment.( It was our 20th anniversary). From the moment we boarded it went down hill. Our room was filthy. We had to request it be cleaned twice! No butler service or preferential seating promised. We could not get traditional dining as we were told it was full. However, each night over 100 seats were empty and available. Configuration of the cabin was such that the bed was in the middle and had to almost crawl over bed to get to the couch, balcony, make-up desk with mirror, The food was honestly so poor that two nights we went upstairs to the buffet and had pizza. One could not use the sauna or steam room without paying each time even when one took a class or used the gym. We could not even get a light fixed...and add insult to injury they painted our balcony the morning of our last day! We were never asked or told..we were just greeted with a sign "Wet Paint" . Due to this we had no use of our balcony our last day/evening. The shows were not very good. If you think I am a cranky complainer the others we met on the ship had worse experiences! Each encounter with other passengers were worse and worse. One person could not get seated for dinner new Years Eve and was told "there was no room. Sorry" Another couple told us their room had to be scrubbed for 1 hour due to the filthy condition. Another told us about their door coming off it's hinges on her! It just goes on and on. Sadly, any screw up was greeted by chocolate strawberries to the point I just left the 5th dish of them outside the door. There were certainly ways to make things better. After 1 day, the strawberry plate got old. The employees seem trained in "no" and "can't" on ANY issue even the smallest. The captain was busy being a comedian, playing volleyball and game show host. This detail may seem trivial but I would prefer my captain to head the ship and it was operating poorly. Constellation is an old ship. There were many things that could be done to improve the food and service. This is not going to happen. Please pick another cruise line or at least new ship! Read Less
Sail Date December 2014
This was our first cruise with Celebrity, and overall we were pleasantly satisfied with the experience. Here's a lengthy review: Embarkation: Our cruise was set to depart at 4:30pm. Our flight arrived in Miami early - around ... Read More
This was our first cruise with Celebrity, and overall we were pleasantly satisfied with the experience. Here's a lengthy review: Embarkation: Our cruise was set to depart at 4:30pm. Our flight arrived in Miami early - around 8:45am. We hopped in a cab and arrived at the Port Miami by 9:30am. The $25 flat rate fare is nice, considering our cabbie was new and didn't know how to get there. But, since we were early, we had plenty of time, so it wasn't that big of a deal. We arrived at the cruise terminal around 9:15am, and the porter took our bags and informed us that they would start checking in passengers "between 9:30 and 10:00". We meandered over to the check in area around 9:45 and they said "Not yet. Come back later." Around 10:15, we saw people lining up quickly, so we got into line. We all waited in that line for over an hour before they finally started the check-in process. Once the process finally started, we got on board smoothly, without issue. There was a lunch buffet served up on deck 10 when we boarded, but before the rooms were ready. However, because we followed a tip from a previous review on cruisecritic.com, we didn't go to the lunch buffet. Instead, we went to deck 5 to Bistro on 5, paid the $5/pp cover charge and ate a delicious meal. We were the only ones in the restaurant the whole time, and we sat there for hours in total comfort and peace & quiet! It was completely worth the $5/pp. The room was ready around 2pm. Stateroom: We were in a C2 cabin (#8074), and it was good. Relatively small, in the grand scheme of things. I can't imagine how small the inside staterooms are. But, we had sufficient storage space. We upgraded so we could have a nice balcony. The balcony was satisfactory - a little small, of course. Just large enough for 2 chairs and a small table. The bathroom was good, and the shower was nicer than I had expected. If the shower had been 6 inches wider, that would have been nice. Good water pressure, and I never ran out of hot water. A nice quiet location.... decks 9 and 7 are both for staterooms only, so we didn't hear any of the foot traffic or music from deck 10. Staff: Our cabin steward, Peter was good, for the most part. We didn't want the contents of our mini-bar, but wanted the space to store our own drinks, and asked him to remove the mini-bar contents, and he told us to just move the other things aside, to make room for our own drinks. On embarkation day, there was a bottle of champagne in our room, which was warm by the time we got to our room. We asked Peter to remove it, and he said that he would, but he didn't. My husband ended up pouring it out on our 2nd last day. The waiters and bartenders were all excellent. They always seemed to remember our preferences for drinks, etc. They often recognized us and some even remembered our names by the 2nd day, which was quite impressive. For the most part, I was called "Madame" or "My Lady". Anytime you walked past a crew member, they always said hello, or asked how you were doing, if you needed anything, etc. Very professional and friendly. Dining: MDR - We only ate in the MDR (San Marco Restaurant) on 2 evenings - both were satisfactory. We were on the early fixed seating time (6pm). Our waiter, Ronald was fantastic. The MDR is noisy, and the food quality is ok. We had read reviews that the MDR didn't do beef very well, but I had steaks both nights and they were good. Tuscan Grille - For Christmas Day dinner, we made reservations at Tuscan Grille, which was excellent. The restaurant is dimly lit, with large comfy chairs, making for a more intimate dining experience. I had the crab cake as a starter, which was ok. I was nervous that it would set the tone for the remainder of the meal. But, the Tuscan onion soup was incredible. So cheesy, so rich, so decadent. My filet mignon was cooked perfectly. My husband's ribeye wasn't nearly as good as my filet. Our dessert of creme brulee was delicious. They put pop rocks on it, so it tingles in your mouth and takes you on a bit of a nostalgic trip to your childhood. Very lovely. Ocean Liners - Totally disappointing. We went for our last night and wish we hadn't. It took them 45 minutes to bring me my cocktail that I had ordered (and never offered me a 2nd one). It took over an hour for our appetizers, which were not very good. Well, my goat cheese souffle was lumpy and grainy, but my husband's risotto was yummy. I couldn't eat the souffle, so I chose another appetizer...the crispy pork belly. It was better, but certainly wasn't delicious. (It took them over 30 minutes to bring the 2nd app). We both ordered the 3 petit filets, and both of our orders were way overcooked. It seemed like they had been sitting under a warming tray for a while (they probably had, since it took nearly an hour for our entrees to come after our apps). The waiter came by and asked how everything was, and I mentioned that our steaks were overcooked. He immediately brought over the manager, who apologized profusely. He said it was a very busy night (as my husband and I looked around and saw several empty tables...) He asked if he could get us anything else instead... by this time, we've been there for several hours, and we kind of just wanted to get back to our rooms so we can pack for disembarkation the next morning. So, we politely declined but he talked us into staying for dessert. He personally cooked my tableside flambeed crepe, and it was delicious. After all of that, he comped our whole meal, which was nice. Paying $40/pp for that meal/experience would have been unacceptable. Seaside Cafe: Lots of options, lots of people, lots of food. The pizza station was definitely popular. As soon as a pizza hit the station, poof - it was gone. People stalked it like vultures. The asian food station was yummy. The breakfast buffet had a really nice poached egg station. Very delish. We always sat outside on the aft sunset bar. Breezy, comfy and the staff there were great. Room Service: Severely lacking. We were hoping that we could sit on our balcony and have a nice quiet breakfast. However they often forgot items that we had ordered. One morning, my 2 fried eggs arrived, but my husband's omlet was nowhere to be seen. Instead, they gave him some cereal...but no milk. Food was cold and late. With so many other food options available, I wouldn't recommend the room service. Ports: Falmouth, Jamaica - A very nice gated community. Not a true representation of the Jamaica experience. Lots of high end shops for jewellery, diamonds, etc. You can tell this is a new port and was designed specifically for cruisers. The entertainers on the street were not pushy, and we weren't bombarded by annoying merchants. However, once you stepped into one of the jewellery shops - watch out! They start laying jewels and watches and all sorts of gorgeous and incredibly expensive things on you, trying to convince you to buy. They are pushy, but back off once you tell them no. Grand Cayman - A beautiful island. The tendering process went smoothly. However, when we were there, there were six (6!!) cruise ships tendering at the same time. It was crazy. Approximately 20,000 cruisers descended upon the same very small pier area at the same time. We waited for a long time for our excursion, which ended up getting cancelled. We were told that there were 3 different buses that were in accidents, so they had to cancel. We immediately went back to the ship. It was far too crowded and chaotic there to be comfortable. I think 4 of the cruise ships were Royal Caribbean. Seems like poor planning to schedule so many cruise ships at the same bloody time. Other: The ship was decorated in fine Christmas spirit. Lots of Christmas decorations helped keep you in the mood. In the tropical setting, it was easy to forget that it was Christmas time.... apart from the continuous Christmas music playing. As I mentioned earlier, we often sat at the Sunset bar on deck 10, and they kept playing the same Christmas CD over and over. It must have been "Destiny's Child Christmas album", because now Beyonce is haunting my dreams.... Don't get me wrong, she's got a lovely voice, but I don't know how the bar staff could tolerate her voice all day and evening every day. At any rate, the ship was kept very clean at all times. The pubic restrooms were immaculate. I had read reviews that the ship seemed old or antiquated, but I thought it was lovely. Yes, you'll see a few rust stains across a railing here or there, but the ship is traveling through salt water constantly. Rust is inevitable. The elevators move very quickly, but the stairs are roomy and wide, and are a good alternative for a quick bit of exercise amidst so many calories. The casino was nice, although some blackjack tables with lower min bets would be ideal. Disembarkation: Went very smoothly. We opted to take our own luggage, so we didn't have to follow the ship's schedule. It was nice. We woke up, finished packing some last minute things, and just walked off the ship. Very easy. Overall, it was a nice relaxing Christmas holiday. Read Less
Sail Date December 2012
We have been on many cruises and most recently have done our last 4 cruises on Celebrity because we find that this company provides what we are looking for in a cruise holiday. Embarkation - a pleasant trouble free experience - no ... Read More
We have been on many cruises and most recently have done our last 4 cruises on Celebrity because we find that this company provides what we are looking for in a cruise holiday. Embarkation - a pleasant trouble free experience - no complaints here. Cabin - we were in a C2 cabin 9038 which I chose due to the irregular shaped balcony. It was a lovely cabin and the extra room on the balcony was fantastic, we had lunch there several times. The overhang is large but didn't bother us in anyway. The Cabin Steward and his assistant were very friendly and kept everything spic and span. Food - Unfortunately in the MDR we were not impressed (we were on Select Dining) The service was not very efficient, a lot of waiting on some nights between courses, and also the quality of the food was not the standard we have enjoyed on previous cruises (our last one being in the summer on the Equinox). We did eat in the Tuscan Grille and Ocean Liners, both were substantially better than the MDR and the service and food was excellent. We also ate in the Creperie on Deck 5 some nights and this too was a much more enjoyable experience - unfortunately the menu choice was rather limited. The food in the Sunset Grille was fine for breakfast and lunch but awful at dinner in the evening (hardly any choice - pasta or pizza it seemed every night). The layout of the cafe is much nicer on the Equinox too. I think the Christmas dinner in the MDR was the most disappointing for me, about the only edible thing on the plate was some turkey breast - perhaps the Americans don't really 'do' Christmas dinner. Entertainment - there were a few highlights. Perry Grant was entertaining in Michael's club (the Piano bar), one of the production shows was good and the Christmas show was nice. Unfortunately our 17 year old son and his 18 year old cousin were with us and this provided a problem which Celebrity seemed less than efficient at solving. Our son wanted to spend time with his cousin in the evenings, the place to go was the nightclub 'Reflections', unfortunately at 11.30pm they would tell anyone under 18 to leave. This meant our son came back to the cabin early and missed spending time with his older cousin. We did ask if the rules could be relaxed but although we were told someone would get back to us, nobody did. We were upset to find out from other parents that their children under 18 had managed to avoid being ID'd and were able to stay late at the club. We did complain again to the cruise director and she apologised and amazingly for the last 2 days of the cruise suddenly no one was told to leave the nightclub ... we did ask for this much earlier in the cruise and it is such a pity that we had to wait until the last 2 nights of a 14 night cruise for something to be done .. a shame for us Celebrity fans because our son ended up unhappy and saying it was 'his worst cruise ever'. Overall- our holiday was OK and we did enjoy the ports we visited and the staff on board (particularly the cabin staff and those in the speciality restaurants) were really friendly. We have been on the Constellation before but will not choose the ship again because we prefer the Solstice Class more. I don't like being negative about things and I have to say I did meet some lovely people on board but we would not sail on Constellation again. Read Less
Sail Date December 2011
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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