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4 Celebrity Constellation Cruise Reviews for Group and Theme Cruises to Caribbean - Western

We recently took the Flower Power Cruise aboard the Celebrity Constellation for 5 days to Cozumel and Key West. The entertainment was great but many of the services aboard the ship were lacking. Though the state rooms were fine, the ... Read More
We recently took the Flower Power Cruise aboard the Celebrity Constellation for 5 days to Cozumel and Key West. The entertainment was great but many of the services aboard the ship were lacking. Though the state rooms were fine, the food quality was inconsistent in the main dining room and terrible all week at the buffet. Most noticeable was the poor service through the entire ship. We have taken several cruises and anything but demanding but the basic quality of the service staff was far below par of any other line we have taken. We don't know if this is because of the "Charter" for the theme cruise but the staff seemed untrained and certainly uninterested in what they were doing. Of course, there were some exceptions but overall they seemed poorly trained and ill equipped to deliver good customer service. They didn't seem to care if you came back or not. Overall it was a great time because of the music and theme but I would never pay for a cruise on a Celebrity ship if for a normal cruise trip. Read Less
Sail Date February 2016
I am a single traveler, 45 years old, male, and usually willing to pay a bit more for superb service. The cruise was great, but there was nothing particularly "superb" about this cruise. My travel group consisted of 26 ... Read More
I am a single traveler, 45 years old, male, and usually willing to pay a bit more for superb service. The cruise was great, but there was nothing particularly "superb" about this cruise. My travel group consisted of 26 acquaintences in 14 cabins, ranging from AquaClass on Deck 9 to Deck 2 with a window. I was in AquaClass, cabin 9100, which was right at the bottom of the stairs, next to the cyber-cafe. Everyone had at least the Classic Beverage Package, and I was on the Premium Beverage Package. The best: The shower tower was wonderful Dinners at Blu were very nice, although not my typical preferred fare The Brunch in San Marcos was very good The worst: Cozumel felt like a depressed third-world country The bar staff was both understaffed and inexperienced The craps table was only open about half the posted casino hours The unexplained: Several AquaClass people didn't have a "pillow menu" in the cabin LGBT meet/greet was removed from the daily schedule and only reappeared when I questioned its disappearance Celebrity literature states that you'll be contacted by your spa concierge when staying in AquaClass. None of us were ever contacted by any spa concierge, in fact I felt like an outsider when I toured the spa on embarkation day. Yes, they asked if I'd be interested in a shave, but then it went downhill from there. I finally turned around and walked out.   Read Less
Sail Date February 2014
Before going on the special Top Chef cruise we read the reviews here to get an idea of what to expect. Almost everything was different on this cruise from what we had expected. It was my first cruise and her second. It's very ... Read More
Before going on the special Top Chef cruise we read the reviews here to get an idea of what to expect. Almost everything was different on this cruise from what we had expected. It was my first cruise and her second. It's very likely that no other Celebrity cruise will be like this, so this is probably a one-off. I'll relate the stuff we liked and didn't like about the experience. Embarkation: Really easy, almost like an airport boarding process. Probably took us 15 - 20 mins to get on the boat. Even though we requested luggage tags they never sent them. Had to fill them in while outside the terminal prior to boarding. Cabin was ready around 1:30 - 2 PM but we never heard any announcement about it. Cabins: Cabin attendants were really nice and incredibly helpful. Anything we asked for they took care of. The way they took care of us was really the best part of the cruise. And they kept the cabin really clean the whole trip. One issue was that they must have deep cleaned the carpet just before we boarded and the rug stayed damp/sticky for days afterwards. Our cabin was clean and never noisy, except when a Carnival ship docked alongside and our entire ship began vibrating from their music. But when loud pool parties happened on our ship there was no noise heard in our cabin. Meals: Because this was a Top Chef themed cruise I think our MDR experience was unlike the normal Celebrity mealtime situation. The MDR menu had a regular section and a special page with Top Chef entrees. We ate at a fixed time but always were shuffled to a different waiter/table. They called this 'Open Seating', which led to some very disorganized meal situations where on one night it took over 2.5 hours to get to the dessert/coffee stage of the meal. We ate in the Aquaspa cafe most lunches and some breakfasts and really enjoyed the food there. The buffet was sort of like ummmm....ok, nothing special about the food. The scrambled eggs were nasty. We didn't eat in any specialty restaurants. We didn't take a drink package but brought a bottle of wine with us. Also we located the 24 hour beverage station by the pool where you can get coffee & juice without having to pay for it like you would when ordering it from a bar. The MDR staff had major problems processing drink orders for our tablemates. Either they got them wrong or failed to bring the drinks at almost every meal. When we ordered wine on the final night I had to remind the waiter at the end that they hadn't asked for our SeaPass cards yet. We did get a very interesting tour of the galleys with the Executive Sous Chef and learned a lot about how food is prepared on Celebrity ships. We were told that after our trip the ship was headed to the Bahamas for 19 days for a retrofit to add the BLU restaurant and a few other amenities. Pool/Spa: The pools are kind of small, so if you are a big pool person then this ship is probably not for you. And no water slide like on the adjacent Carnival ship. I felt sorry for the Carnival staffer who had to supervise from on top of the slide even when their ship was in port and nobody was using the pool. Deck chairs in the pool area were OK with padding, but on the upper deck they were stained and missing slats and generally needed a lot of TLC. Other stuff: The casino was sort of lame, and except when the celebrity chefs were gambling we never saw a lot of people in there. Cell service was very solid on the ship the entire trip. We had heard horror stories about crummy service on other cruise lines. Having a good cell signal was good because I went all over the ship and never found a WiFi signal anywhere on-board. I was picking up WiFi networks from shore when we cruised off the Mexican coast, but never got one on-board. So I ended up checking email through my smartphone using the slow but usable 1xRTT (2G) signal. Because of our trip schedule we had very brief port calls, Key West was only a few hours. Just enough to tour the Hemingway House and have a drink at the Green Parrot. Cozumel was not our favorite. Tip: Don't buy any jewelery from the local shops, it's like negotiating at a used car lot. Disembarkation: Due to late night drinking the night before, many of our fellow passengers could not make it out of their rooms by 8:30 AM, so we had an uncrowded & unhurried trip off the ship and through customs. They warned that federal budget cuts would delay our customs clearance but this didn't seem to be an issue. We would cruise again, just not in this type of situation. A regular cruise with a normal port schedule would probably be better for us. Read Less
Sail Date April 2013
THE GOOD: This is a nice ship that is well designed so you are able to find your way around in no time. It is spacious and it never feels crowded in the public areas. The stateroom is nice and bigger than we expected, or maybe it is just ... Read More
THE GOOD: This is a nice ship that is well designed so you are able to find your way around in no time. It is spacious and it never feels crowded in the public areas. The stateroom is nice and bigger than we expected, or maybe it is just that the space is well used. Everything was very clean and the service was meeting our expectations. We also enjoy the breakfast and lunch buffet very much. There was a lot of variety. The omelet station in the morning and the pasta bar the rest of the day are great. The pool area was a nice place to relax. One of the pools was very cold, but the other was nice and the Jacuzzis were set at a nice temperature. We never had any problem to find a chair around the pools. The staff seemed to apply the "no hog chair" policy and most of the passenger did not reserve a chair if they were not there. As for the entertainment, there was an "A Cappella" group (The Naturals) that we really enjoyed thorough the cruise. Those guys were extraordinary and it is a shame that their contract was ending on January 2009 because it will leave a big hole to fill in the schedule. THE BAD: We experienced a lot of disappointments on that cruise... Where to begin? Let's talk about dining. The design of the main restaurant (San Marco) had nothing extraordinary to offer, and the food is disappointing. We had a couple of meal where most of our dinner companions thought the food was bad, but most of the time it was "just OK". The presentation was good, but it definitely lacks flavour. A lot of people were talking about the quality of the food and were surprised that it was not better than that. About the specialty restaurant where you have to pay extra (The Ocean Liner), some really liked it, some said that the service is superior but not the food so it was not worth it. You can order room service using the TV but don't expect this system to be perfect. Two out of three times we used it our order was missing some items when it got to the room. The service was quick, but not having what you ordered was annoying to say the least. The library (called "Words") is a real joke. I went there as soon as I got on board and I could not believe my eyes. Most of the shelves were empty and the few books they had included "AAA travel guide", "Dictionaries" and old publications. I think you could have fit all the books available in two or three carton boxes. Celebrity should definitely buy some books or transform that area to something else because it is just wrong to call that a library. By the way, there was a music room called "Notes" on that ship before but it has been converted to a "massage room", so don't look for "Notes" even if you can still see it on some plans near the elevators! One of the shuffleboard areas was missing one disk and it was never replaced even if we reported it twice in the first two days. We could not get a deck of cards at the guest service even if it says that we can in the reference book in the stateroom. There were missing pieces on the chess boards available in the game room. The entertainment was dreadful. On our previous cruises we had great shows but we could not believe how boring the shows on this ship were. To be fair the acrobats were good and the singers and dancers were "OK", but the "hypnotist" and the "stand-up" were so boring that most of the crowd left before the end of the performance. There were a couple of entertainers that maybe some really old folks could appreciate but there was nothing there to please people who were born after 1950!!! And don't even think that you could at least catch a good movie if there is nothing else to do because the movies that were showed were either old news (2007 movies) or they would bore your brains out. There were some activities that were announced on the bulletin board that did not even occurred and when they did occurred they were not all success. For example there were supposed to be basketball but no one showed up from the staff and we were only two passengers so we had to recruit player ourselves to be sure to have some people the next time. The staff literally had to beg for 15 minutes to get two couples for the "not so newlywed game". The karaoke was going well when it was presented in the "Rendez-vous lounge" but was a flop at the disco. The trivia's seems to be attended only by the same 10 people's days after days. There was some dancing too, but nothing to rave about. The only activities that seem to work well on that ship are the bingos and the casino. I guess it is greatly related to the average age of the crowd which is a really old crowd. Another thing that was strange is that when we cruise the Celebrity Summit about five years ago there was a midnight dessert buffet that was displayed in the main dinning room that was grandiose but this time on the Constellation (which looks a lot like the Summit) there was no such thing. There was a fruit/dessert buffet one night but it was on deck 10 and it was very limited. It was nothing to compare to what we had on the summit. At least the ports were interesting but my advice would be to book your excursions off-ship because they are a lot cheaper for the same experience. The best were Cartagena and Costa Rica. Not much to see in Grand Cayman but still interesting. Not much to do in Cozumel if you are not snorkeling (Tulum is to far). Panama is a dump, take a taxi to go see the nearest locks (Gatun) but don't waste your time with longer excursion, they are definitely not worth it. And about the decoration of the ship... Well let just say that I never saw so much crap displayed as "art". I am not an expert, and that might explain why I did not appreciated the "out of focus" pictures on the wall of deck 5, or the "gorilla with a fish" on deck 11, or the metal sculpture in the Cova Cafe, and all the rest of the bullshit that was proudly displayed all around the ship. The ambiance was nice but the decoration was really awful. THE WORST: Why do they accommodate so much the smoking crowd? There is a complete side of the outside decks that is reserved for those stinking smokers and this is a real annoyance. They should give them a small isolated room in the bottom of the ship where they could kill themselves slowly without bothering everyone around. I was amazed by the number of smoker on that cruise. I guess again that this had something to do with the "age factor" of the passenger. I think younger people have understood that smoking is out. Just walking on the smoking side of the deck to go from one place to another was bothering enough to avoid it at all price. Conclusion: I think this was our last Celebrity cruise, or at least until we feel really really old! The poor quality we experienced on Celebrity this time (food, entertainment, etc) has convinced us that we could do a lot better for this kind of money on other cruise line. Read Less
Sail Date January 2009
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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