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1 Celebrity Constellation First-Time Cruisers Cruise Reviews

My husband and I had problems from the moment we boarded the ship. The first two persons we dealt with at the Guest Services desk were okay, nothing to rave or complain about, but we continued to experience problems including: our ... Read More
My husband and I had problems from the moment we boarded the ship. The first two persons we dealt with at the Guest Services desk were okay, nothing to rave or complain about, but we continued to experience problems including: our ship/cabin cards randomly being canceled causing long delays in getting drinks and food; getting locked out of our cabin; not being able to access the safe in our cabin where we had stored our id's, money and valuables; the first two nights we could not dine with the wedding party we were with (the bride and groom being the reason we were on this cruise); almost $600 in over-charges on our onboard account (still waiting to be refunded); and alarms going off when we tried to debark and embark the ship at the ports of call causing lengthy delays in enjoying our time onshore and then getting back on the ship. The third guest services person we dealt with was rude and abrasive and asserted that the problems we were experiencing were our own fault because we had changed cabins; however, we did not change cabins at any time... we booked cabin 7090 and stayed in cabin 7090 the entire time. On day 3 of our 4 night cruise we were fortunate to get a different Guest Services person, Angelina, who was a breath of fresh air compared to the previous persons we encountered - but even though she was courteous and professional the same problems continued to plague us and continued to ruin our cruise. Evening number 3 on the cruise started with us sitting on the floor outside our cabin waiting for a technician - this was after we had already spent a large part of the afternoon at the Guest Services desk that day. On the plus side, on this evening (the 3rd night) we were actually able to sit with the wedding party for the first time since embarking on the cruise - and we got drinks and food without any delays or problems. The next morning (last day of cruise) we debarked the ship in the Bahamas with no alarms or delays, but when we tried to re-board the ship alarms again sounded and there were ensuing delays as we once again needed to get photos and our ship/cabin cards "fixed" yet again. To add insult to an already spoiled experience, an envelope with a "future cruise certificate" was slipped under our cabin door about an hour before the end of the cruise; it was for $100 off a future cruise for my husband and $100 off a future cruise for me. Considering we had spent over $1700 on the cruise (over $1100 for the cabin and $600 for 2 beverage packages) - and considering that 3 of the 4 days on the cruise were fraught with delays and problems causing anxiety and stress, delays in getting food and drinks, and especially in preventing us for the first two nights of being able to fully celebrate with the wedding group of two young people who are very special to us (which again was the reason we were on this cruise) - and considering that day 4 we still encountered problems, although minor in comparison to the other 3 days - - - it was a total insult for Celebrity to slip certificates under our door that combined are worth a meager $200 off a future cruise! In all fairness to the many fine employees we encountered on the ship we would like to recognize the San Marco dining room staff for the excellent service and food; the many cheerful ship employees we passed in the hallways and who waited on us at the coffee and pool bars. It was their smiles and jokes that were the bright spots of our days. It’s too bad this same cheerful attitude and commitment to guest relations was not also present at Guest Services on the Celebrity Constellation (Nov 19 – 23, 2015). Read Less
Sail Date November 2015
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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