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30 Celebrity Constellation Cruise Reviews for Family Cruises to Europe - Western Mediterranean

We can only travel easily during July due to our fifteen year old son's school and athletic schedule. The Caribbean holds no allure for us during the heat of the summer, we've done Alaska, and the Pacific is so far from the East ... Read More
We can only travel easily during July due to our fifteen year old son's school and athletic schedule. The Caribbean holds no allure for us during the heat of the summer, we've done Alaska, and the Pacific is so far from the East Coast of the US, therefore Europe is our preferred destination. This itinerary/ship seemed to be the best value that Celebrity had to offer for July in Europe, so after several other preliminary bookings on the Edge for this year, we settled on it in December 2018. We did 3 days in Barcelona prior to the cruise by booking a Celebrity City Stay Package. Hotel was nice and in a great location but the per person price was a little outrageous for a triple occupancy room. My son slept on a sofa bed that was left out the entire stay, leaving us little to no room to walk in the room. If I had been given the option of paying a single supplement, I would have, but alas Celebrity ignored my repeated inquiries prior to the cruise. I also am quite put out that having been notified we would NOT be visiting Sagrada Familia on our included city tour, I booked/pre-paid to visit on our own free time, then the tour guide took us there the final evening (as was stated in the original itinerary). Needless to say, I will NOT book a Celebrity City Stay package again (and indeed there were only 9 of us on this sailing who did) but will make our own arrangements. Boarding the ship was great--we were in a Royal Suite again (we have done the same on the Summit twice before) and the Constellation was so much like the Summit it was like coming home. I am actually glad that the Constellation had not been "revolutionized" yet. Everything on the ship was well-maintained. I don't need everything to be brand-spanking new and trendy to feel comfortable. The crew was STELLAR, as always. We love Luminae (our son only does dinner there--he prefers the buffet if he eats breakfast at all) and we were so happy to see familiar faces from our previous Summit cruises (Siraz, the sommelier and Armando who had been in Blu for our Southern Caribbean cruise). Being able to mix and match from the main dining room menu was also a big plus. Even though we had specialty dining included, we only ate in Tuscan Grill one night (meh...especially with Italian ports on the itinerary) and Sushi on Five for At Sea day lunch (yum). We have done Qsine before and it's not our favorite. We did miss Murano (was Ocean Liners on Constellation). I did get gelato at Cafe Al Bacio 3 or 4 afternoons, though. Got a pedicure on embarkation day (much needed but overpriced and the upsell pitch is unavoidable) and my son used the Gym equipment, hung with other teens at the pool but otherwise we did not frequent the spa/pool deck at all (except some late lunches at the Grill after excursions). Since we did an excursion every day in port and had only one sea day, did not get to maximize use of the ship's facilities. We were so tired most nights, we went back to the room after dinner (usually seated at 6:30 pm) and were lucky to be awake past 10 pm! Our son, of course, is a night owl and rarely came back to the room before 2 am. There were many teens on the cruise and he was well entertained--we even left him behind on the ship for 2 out of the 3 Dalmatian Coast ports since he was tired of shore excursions (said it was like being on a school field trip--too much history). I heard no reports of bad behavior from other cruisers and the ship's safety officer assured me they allow "teens to be teens" under watchful eyes. Our room steward and butler were accommodating and allowed him to sleep in the bedroom all morning while they attended to the rest of the suite. My husband and I only made it to one show in the theater (the last 30 minutes of the "Rock" show). We heard several of the shows were quite good. Our son went to the "Magic of Soul" hoping it was a magician or comedian (which we missed having on this sailing as well) and said he enjoyed the show anyway. We did go to the Rendezvous Lounge--the performers there were good (we could often hear them in Luminae, competing with the piped in music, which was distracting at meal time--wish they had closed the doors or turned off the piped in music) but not compelling listening. As always, there was those 1 or 2 couples who were putting their dance lessons to good use. We stayed for one of the Trivia games (Are you smarter than a Ship's Officer) which was entertaining enough to keep us awake. They seemed to be having a rash of illness among the performers during our sailing--several did not perform when expected. We went to our Cruise Critic meet and greet (nice to chat with others), Senior Officers Cocktail Reception in Micheal's on the second formal night (obligatory photo with Captain provided to us for "free") and couple evenings in Cellar Masters where we enjoyed a solo guitarist who interacted with us like we were the only ones listening (and we might have been) and also met a couple from the UK (Edinburgh)who surprisingly knew as much about the NFL as we did! We did Celebrity excursions for 4 ports (French Riviera x 2, Montenegro, Croatia), Rome In Limo private excursions for 3 (Florence/Pisa, Rome, Positano/Sorrento/Pompeii) and a Roll Call arranged Excursion (Slovenia-Lake Bled)with 14 others. I will review them separately but I will say that the only disappointing one was the Beach Day in Croatia--which Celebrity gave all participants a 50% refund after many complained upon return to the ship. I learned that, especially during the heat of the summer, 3 days pre-cruise and 5 port days in a row is exhausting to say the least. We'll either opt to stay on board in some ports or find an itinerary with more sea days scattered throughout for future cruises. Just hard to travel that far and not get off the ship! Unfortunately, it was raining in Venice the day we disembarked, which just added to the chaos in the terminal. Even though they have the Micheal's Club concierge escort you off the ship and have your bags in a separate location available whenever you want to leave, I saw no advantage for Suite guests. We had to line up with the masses to walk through customs (who did some random checks but were mostly just a bottleneck). Our intent was to take the People Mover to Piazzale Roma where our post-cruise hotel was, but ended up taking a Taxi for 40 Euro since we didn't feel like wandering around in the rain and he was right there at the exit and willing to take us (he was the second one we asked). We still had to haul our luggage over one bridge (3 sets of steps) but that's what 15 year old boys are good for, LOL. Checking into the hotel (Hotel Olympia) was crazy--lots of guests from our sailing checking in at the same time while folks on the next sailing were checking out and the rooms had to be cleaned). The lobby was wall to wall people and luggage--the bellman had to kick us out into the rain because there was no room to move. We explored and came back, drenched, after 2 pm when the rooms were ready as promised. It was actually a welcome change from the intense sun and heat we had every other day of the trip. Overall, we enjoyed our entire vacation, and came home exhausted but happy. The best part was meeting fellow cruisers (on land and at sea) from other parts of the US, Canada, Australia, UK, and South America. As always, Celebrity delivers a quality product and fully met our expectations. When something fell short, they fixed it in most cases, with the exception of the Celebrity City Stay Package (lesson learned). We put all of our travel nest egg in one proverbial basket for this trip and have no regrets--we feel we got what we paid for. I would not recommend Celebrity to a budget-minded traveler or someone who needs lots of excitement/over the top activities, but it suits our family's needs like a glove and is squarely in our comfort zone. Read Less
Sail Date July 2019
After reading a fair few negative reviews I was rather worried about our trip. I had no need to be! The ship was beautiful, all areas were spotlessley clean and regularly kept that way. It had been reported that some public areas were in ... Read More
After reading a fair few negative reviews I was rather worried about our trip. I had no need to be! The ship was beautiful, all areas were spotlessley clean and regularly kept that way. It had been reported that some public areas were in need of repair and showed wear and tear, we didn't see any area that wasn't wonderfully tended too. Our cabin, 6000 was surprisingly spacious and kept cleaned by our stateroom attendant Henry who was fantastic. The food was excellent in all restaurants. The bars were lovely and relaxing and the shows in the theatre of Broadway standard. Our 11 year old son was happy to spend time with his pals on the sports deck playing football and basketball. The itinary was great and we saw some lovely places. The crew treat you like royalty and all in all we had a wonderful time. I would not hesitate sailing with Celebrity again. The outdoor cinema on the rooftop terrace was a fabulous treat. Lots of lovely memories made. Read Less
Sail Date July 2019
We are a family of 5 with 3 daughters, 19,17,and 4. We wanted to travel to Europe but figured it was a better value and easier route to go on a cruise since we have a 4 year old. That way we could unpack and set up a routine, including ... Read More
We are a family of 5 with 3 daughters, 19,17,and 4. We wanted to travel to Europe but figured it was a better value and easier route to go on a cruise since we have a 4 year old. That way we could unpack and set up a routine, including valuable pool time and a familiar bed for this 9 port cruise. My husband and I had sailed in the Caribbean with Constellation previously and even though it is an older ship we enjoyed our past cruise and have nothing to complain about concerning the ship - though somewhat dated, it is kept clean and maintained adequately. Our whole family just loved this cruise! Being able to get to all those ports in Europe was just an incredible experience and we loved this itinerary since we got to see so much of the Meditteranean and a taste of the Adriatic. Our servers, room steward and staff around the ship was friendly and helpful. The cruise director, Alexandro, was hilarious, the singers around the ship were great, the guest performers, Vox Fortura, were excellent, and the ship singers and dancers on the main stage were great as well. They even did a matinee show during the day at sea which was well done - slightly strange storylline our 4 year old couldn't follow, but she liked the stage performance. We had a veranda room in the back which was awesome! Heard some chairs scraping on the Oceanview early in the morning but didn't matter too much because we were up early to venture out every day. The sleeping quarters worked out fine for our family, but if our older girls were larger or boys of that age it would have been too tight. Plenty of storage and closet space, and a huge mirror to get ready, just annoying there was only one outlet by the mirror which my daughters and I fought for. The only complaint I would have is that we ordered room service for breakfast a couple times when we had an early excursion and never got what we ordered - also got juice and coffee everyday ordered to come between 7-730 and it always came 6:45 or slightly earlier. Our young daughter loved the smaller pool and it is nice they provide life jackets for them if needed. We used the Oceanview cafe for breakfast only, lunch as well on the sea day. There's plenty to choose from, quality varies there but the food in the main dining room always had something for everyone. We had no trouble just going down and getting seated with our same waiter whenever we showed up, which was always between 5:45 - 7 PM. Easy embarkation and debarkation. We always did the ports on our own or hired private drivers. We think the ship excursions are way overpriced. We are not big drinkers so just had the 3 bottle wine special which was I think 120. Since we ate lunch in port we would sometimes get wine or beer then. Our children did not do the kids clubs - we were having too much fun just being a family together! Ports Barcelona- Had a couple days here before we set sail. Awesome city with beautiful Gaudi architecture, history, people watching, walking! Toulon - (La Seyne Sur Mer) I read about this port beforehand and knew we didn't want to stay here. Took a cab to the train station (Six Fours) and got a train to CAssis. Awesome city - super picturesque, took the 45 Min Calanques Ferry (pretty but we've seen similar in the US) and walked around town. The big issue was we couldn't find a cab or bus to take us to and from the town to the train station so be prepared for a steep walk on the way back if you go. Villefranche - toured the lovely city, then took the train to Nice and walked around. La Spezia - took the ferry to Portovenere and explored this beautiful, picturesque area. Civitavecchia - hired Rafael, from mycabinrome.com to take us to certain highlights around Rome. He was right on time picking us up in port with a newer van with AC, very knowledgeable about the ancient history of Rome, even helped us meet up with some family for lunch. Highly recommend! Naples - Used See Amalfi Coast company (driver Giovanni) to drive us to various towns on the Amalfi Coast. There was some confusion at pick up - we were told to meet him at the cruise terminal so took a shuttle there to wait for him - he went straight to the ship so we missed each other. Eventually with a few calls he found us. Giovanni was excellent, kept an eye on traffic conditions near Positano and after consulting us, we changed our itinerary to reduce our time in traffic and see a couple more towns instead. The scenery is gorgeous! Our daughter got carsick so take your Dramamine! Kotor, Montenegro - Gorgeous ride in - wake up early for this awesome display of God's handiwork!! We walked through the old town and straight up to the top of the fortress first thing in the morning - 1350 steps up with a 4 year old! If you do this climb you need to do it first thing before the sun bakes the trail. Split, Croatia - explored Diocletian's palace, some of us went up the bell tower. There isn't much to do/see here after that in port, especially after seeing Kotor. Venice - we got an airbnb here for a couple days after disembarkation. Took the Alilaguna straight from the cruise terminal to a spot near our apt. Recommend getting the 24 ACTV waterbus pass so you can go up/down the Grand CAnal, take a side trip to Murano or Burano. We went to Burano where all the houses are painted various bright colors - super great photo spot! Wish it was in the budget to do this more often - it was an awesome trip! Read Less
Sail Date June 2019
The background on this trip was the family vacation we haven't taken since our kids hit their teens and now both are graduated and continuing their educations, not living at home anymore, and thus this was supposed to be a trip with ... Read More
The background on this trip was the family vacation we haven't taken since our kids hit their teens and now both are graduated and continuing their educations, not living at home anymore, and thus this was supposed to be a trip with our two adult age children 23/21 like we have never done before. A trip we would cherish as time together going forward will be nothing but precious....... My wife, who used to be a travel agent, and I have been on over 20 cruises so were well versed in our younger days on cruising, but have not done so in over 10 years. Once the ships got so big, the itineraries didn't seem to ever change and the product just wasn't as glamorous as the days before the magaliners we decided to hang it up for a while until the family got older and we could afford a higher-end vacation and this is what we thought we booked......this is where the two stories begin..... We chose Celebrity because of past experience years ago and the more adult style experience it was to offer.....we chose this 10 day cruise as we have never traveled to most of the stops and have never been with our children to Europe as a family before....and after putting two through college we had to try to cut some corners...so we booked a quad cabin....family veranda and figured we could deal in one space given the amount of time we would be off the ship on this busy trip. Before I go further I just want to say that despite the negatives that will follow, the ship was the perfect size for us, though older it was clean, well kept, the crew and staff were smiling, attentive, and it truly was what we expected from the Cruise Lines in regards to the service associated with Celebrity. The itinerary was superb. We also found the food better then we had anticipated given the size of ships these days....there were never lines of people to fight, never an issue finding a table, lounge chair or seat in a show and embarkation, tendering, returning aboard, and disembarkation were as smooth as could be so to that end Celebrity gets a 10/10.... So what say you was wrong with our trip???? To begin with, we found the booking process to be a real "cheapish" experience...kind of like buying a car.....it seemed that once we booked the trip we had to call several times to get the rate/perks adjusted based on the different promotions that would come out just days after originally booking or changing something....it was like trying to keep track of airfare...and was very confusing....even to us seasoned cruisers back in the day. And the thing that really pissed me off was the email I received to "BID" on a cabin upgrade....I found this to be extremely low-end for such a high-end business. This left a very poor taste in our mouth before ever leaving given what this trip was costing soup to nuts.....we can't believe the cost of drink packages and the confusing way they are presented, the internet fees for what was almost no service....they consider internet a perk in this day and age and half the time we couldn't do our work if needed or make calls to friends using Wi-fi calling....it should be free for everyone in this time of our lives....more on the drink package issue later...... More background....we chose to travel at this time of year due to the fact we figured there would be very few children on this ship on a June 9 sailing from Europe and we never expected babies and small children on a 10 day port packed European sailing....boy were we wrong!! We arrived at the ship and boarded easily and we found our nice sized family, veranda stateroom with our very nice attendant....we were exhausted as we had to travel to the ship in Rome the day of sailing and so really needed to get a nap in before dinner.....this is where the problems began..... The family Verandas on the back of the ship have two pull-out type sofa beds to go along with the twin/king really beds....my son is 5'11'' and my daughter 5'8" so no one could sleep without their sofa being out and made.....when we got in our cabin we immediately tried to pull out the beds and the smaller one wouldn't come out...the fabric was all torn and the side of one armrest was coming apart from the back of the couch....mildly annoyed we couldn't do this ourselves we had to get our cabin steward and he informed us the bed was bent so had to pulled out a special way....still exhausted and wanting to be able to sleep when we wanted they called someone to fix the bent framing and the head of housekeeping came and told us that the next day while we were in port they would remove the furniture and reupholster it and fix it properly....he was great...Claudio and they did as promised but it was a little off putting to not be able to get comfy right off the bat..... Well....from here the problems got worse......we had just all laid down to nap and as soon as we drifted off our neighbors got to their cabin....all 5 of them...thats right all 5!! Parents with 3 children under the age of 8 one of whom was under a year old.....the fighting, crying, screaming from parents etc...started instantly and I just for the life of me couldn't fathom a family of this age on a trip like this......I still can't.....needless to say we immediately reached out to the staff about a room change and as usual "No Rooms at the Inn"....we were stuck with this circus next to us for 10 days...and it was a circus....baby crying in middle of the night...wall so thin I could hear every word said in their cabin when I laid in bed....they had breakfast delivered to their cabin every morning 6:30-7:00AM and never once showed any concern for their level of noise...babies you can't control but toddlers you can to some degree and they couldn't.....my two children were so upset being 23/21 and not being able to sleep-in was brutal.....to make matters worse....they would leave their room by 7:30 and their alarm clock would go off at 8AM....I had to leave them a note on their door about this..... This scenario of this young family next door really is what drove so much of our negativity about the cruise...the lack of sleep magnified every experience and again....I feel this was no place for children this age and in speaking to so many older passengers when they heard our story they couldn't believe it either.....now this family was part of a bigger family....we actually met their parents (the grandparents) of the little ones on a tender....I offered to switch rooms so they could be closer to their family and they just laughed...they knew what would happen if they were next to their kin.....they also had two other grandchildren on board one of whom was a newborn we met on a train in France....I'm sorry Grandparents..but why would you bring 5 children under the age of 8 on a trip like this...to me this is selfish.....I don't care what circumstances there may be in life and all looked very very healthy so I don't believe this was a bucket-list family cruise for them..... We had several meetings with the cruise personal about the issues we were experiencing and although they sent us flowers champagne, paid for dinner one night and ended up giving us a nominal certificate towards another trip some day $2500 it in no way could make up for this over $12,000 vacation......they actually said they would not reach out to the family and that we shouldn't confront them either......we asked for our internet packages be refunded as the service was terrible and they wouldn't do this which we thought was pretty cheap.....enough of "The Children of the Corn".....very, very disappointing..... Now for the other issues we had.... 1) Drink and internet packages/perks are a suck job...the fact that there is plastic all over the bottom of the ocean they use plastic water bottles in the restaurant and that if you don't show you have a drink package you get tap water......it was like showing your passport to fly and ridiculous to have a waiter pour water form a small plastic water bottle.....between the drinks and internet packages/perks this is a very, very sad consumer experience!!! 2) So Canyon Ranch runs the Spa on Celebrity.....well, we've been to Canyon Ranches on land and have been pampered to death....well, not the case on this ship....staff very ordinary and we paid for the "Persian Garden Experience" with the "Adult Only" pool area.....well three times my wife came out of the shower to find young children with their parent using the toilet in the locker room and one day a woman was breast feeding a baby right by the Adult Only pool....there was no policing of this policy and it was far from Canyon Ranch quality. 3) Dining room experience was not the service we were used to.....now I know I said the food was better then we thought it would be, but there is so much energy wasted on figuring out who has what drink package by the servers, sommeliers, etc....that to get more then 1 glass of wine at dinner was like pulling teeth....or getting a second drink....you pay for these packages but yet they bog down the entire service/experience you expect in the dining room....this was very, very annoying..... 4) Casino...staff friendly and pleasant, but Casino was small, and opened later then stated every night and not just by a few minutes.....I would have liked to have been able to utilize the Casino more..... 5) gift shops.....basically felt the shopping onboard was lame and wouldn't have noticed if it wasn't part of the ship...and liquor store never opened once the entire 10 day cruise. 6) Shore excursions don't seem to be worth the money...we had private tours arranged in several ports and did our own thing in others and saved hundreds of dollars doing this and felt we had a great experience in all ports we stopped in. In Sete France it cost us 50 Euro total to take the train to Mountpellier but if we did the tour for 4 it would have been close to $1000 Staff, Ship, Entertainment, Ports 10/10....over all experience and discomfort factor due to the above 3/10..... Read Less
Sail Date June 2019
we boarded Constellation 9th June and looking forward to several new excursions we had arranged for this cruise. We met our fellow Cruise Critic members as we sailed out of Rome, only a small group but very friendly. First stop ... Read More
we boarded Constellation 9th June and looking forward to several new excursions we had arranged for this cruise. We met our fellow Cruise Critic members as we sailed out of Rome, only a small group but very friendly. First stop Livorno, we joined a small group and went to Cinque Terre, wow, great day out, 1.5 hrs drive got us to Portovenere and from there the ferry to Manorola, the villages all picture postcard and hugged the coastline with the exception of Corniglia which is not accessible from the sea only by road or train as it is high up on the hills we took the train from Manorola to Veranazza, word of warning please get on the correct train. We didnt but realised and got off at the next stop and waited for the correct one. From there we had a ride with the guide to Corniglia, lunch and explored the town. We had a very good guide in Nicolo Scovenno who we do recommend. After Corniglia we had a 1.5 hrs drive back and called in at Pisa to see the Field of Miracles (the Tower) for those who had never been before. Back to ship, very tiring day but a very special tour, worth the effort. Word of warning, the villages are steep and it is strenuous to reach the carparks/train stations etc. Day 2 Portofino, still suffering the effects of the previous day, we settled for a stroll around Portofino, very picturesque and worth a visit. Sea Day, rest and relaxation Villefranche, Having been here many times we wanted something different to do and had read about Villa Effrusi, this turned out to be a great morning and well worth the visit. The villa belonged to the Rothschild family and was built around 1890 but now open to the public. There is a electronic guide for each room and is worth getting, all we did was leave a passport copy which was returned when we took back the devices. the gardens are spectacular and the musical fountains worth watching. it cost 15 euros each to get in. Use the 81 bus or a taxi which is expensive. Toulon we took another private group tour to the Lavendar Fields and Aix en Provence. We were just 1 week too soon for the full bloom of the lavender but the coloured haze you got the gist of what was to come, and Aix is lovely old town centre. Sete we took a ships tour to Nimes and Pont Du Gard. Wow the old aqueduct is truly amazing and the walk around the old part of Nimes to see the roman ruins well worth the effort. Sea Day feet up and relaxation Valencia - shuttle bus into town and wandered following a map, this is another old town and worth the effort to see. Palma - shuttle again and a leisurely wander around town. We have holidayed here before so relaxing day really no need to go further than town. Constellation is still a lovely lady, well maintained and very clean. The crew are extremely friendly and helpful. Our cabin Aqua 2 grade was very well kept with best cabin steward we have had. The entertainment was not to our liking, The shows we had seen several times so did not bother and the guest artists sorry but did walk out Now for the worst part of the cruise, the food in Blu. We have never eaten so much from the MDR menu which we had brought through on several occasions and my dearest husband has never had the roast chicken as many times as on this cruise. he did try the salmon which was raw in the middle, as opposed to the pheasant which was tough and overcooked and must have been chased around the deck a few times before it was cooked. I did try the duck with cherry sauce but unfortunately it arrived still quacking. My ultra sharp knife could not make any inroads into cutting it either, there was more blood than cherry sauce. My main course that night was a bowl of minestrone soup from the MDR. the chef on his walk around simply shrugged. when he was complimented on the soup he had to admit he did not cook that!! We were not alone in finding Blu a big disappointment on this cruise. The waiters however were amazing. Having been on Constellation several times we know that the kitchen can do better than they did on this cruise. Fingers crossed for September as we are going back for round 2 Read Less
Sail Date June 2019
To begin with the positives, We enjoyed some parts of the cruise, it was a 11 night cruise and the ports, excursions and dining staff were fantastic. However, our last night we encountered horrible weather and had to dock in La Spezia ... Read More
To begin with the positives, We enjoyed some parts of the cruise, it was a 11 night cruise and the ports, excursions and dining staff were fantastic. However, our last night we encountered horrible weather and had to dock in La Spezia missing our last two ports. Our ship broke the moorings on the dock and drifted away in the wind causing it to bump into the neighboring ship. Our family was very disappointed that there was no warning before the collision or any information shared with passengers that the ship had broke from the dock. No one was injured but that was just lucky because it could have been a bad collision and notice should be given immediately when that is happening. We then had to leave in the middle of the night by bus to go to Rome. Weather can always occur but we were very disappointed in the lack of communication from the Celebrity officers. Also, we have two small children and one should know that this ship does not have many young family amenities. The indoor pool is adult only and the outdoor pool is not heated so we had no pool to use when it got chilly. There is a kids room upstairs on deck 11. Overall it caters to older adults. Read Less
Sail Date October 2018
We chose Celebrity as our past experiences have been good with the entire Royal Caribbean group, including Celebrity and Azamara. Sad to report that Celebrity standards gave fallen, quality of onboard staff seems to have deteriorated and ... Read More
We chose Celebrity as our past experiences have been good with the entire Royal Caribbean group, including Celebrity and Azamara. Sad to report that Celebrity standards gave fallen, quality of onboard staff seems to have deteriorated and clearly they need to be retrained. 1. Check in at cruise terminal in Civataveccia Rome was smooth and quick 2. Suites had not been properly checked - light bulbs not working, remote controls not working, toilet seats not cleaned 3. Butler service has become pathetic with poorly trained staff with very little domain knowledge and even less initiative - 4. Housekeeping very poor - rooms not vaccuum cleaned properly, mosquitoes in room, supplies not replenished routinely, no more towel sculptures ? Constant finger pointing between housekeeper and butler was really annoying 5. Laundry - mixed up clothes wit those from others rooms, clothes smelled awful, looked crushed and were late being returned 6. Shore Excursions - the WORST ever - serpentine lines, poorly scheduled and managed tendering, unhelpful staff , time wasted in grouping and inefficient group mustering, disorganised and chaotic 7. Senior crew on board were personally very polite and helpful but there should not be a need to escalate matters to seniors each time 8. Celebrity has tried to put too many things on an interactive on screen tv menu but when it is too complex to navigate or needs to be reset too often it is a futile exercise Read Less
Sail Date September 2018
BACKGROUND My DW and I are Diamond RCCL cruisers, we decided to give Celebrity a try to open up more itinerary choices. The fact that Celebrity gives us Elite status was another deciding factor. We have sailed smaller ships and mega ... Read More
BACKGROUND My DW and I are Diamond RCCL cruisers, we decided to give Celebrity a try to open up more itinerary choices. The fact that Celebrity gives us Elite status was another deciding factor. We have sailed smaller ships and mega ships before and are ok with either, understanding that we usually have to give up size for a more unique itinerary. We chose this Constellation 9 night cruise based on the Barcelona to Venice Mediterranean sailing that included Croatia and Montenegro. PRE-CRUISE Had no problems with the Celebrity website, the booking process, selection of meal times, tours, etc. I was able to set up my schedule exactly the way I wanted. Bought a couple of excursions. So far so good… I have to say that I was a bit dismayed with some of the recent Constellation reviews on Cruise Critic. A few of them described the ship as being “in major disrepair” and as being filthy. There were also reviews that complained about terrible service and rude staff members. As an experienced reader of reviews, I understand that opinions can vary widely. I also understood this ship wasn’t built yesterday. EMBARKATION (BARCELONA) Was a breeze. This time we opted for a later pier arrival (so that we could enjoy a few last hours of Barcelona) of around 2:30ish and we basically were able to walk on, go directly to our room, etc. We had priority boarding but really didn’t need it. We were able to buy some wine in the port store and carry it on with no issues. THE SHIP Obviously not a new ship, the Constellation does show some wear and tear. To describe it as being in “major disrepair” or “filthy” is simply ridiculous. Ship was certainly clean and we observed adequate ongoing cleaning activities. We spent most of our deck time in the solarium and there was always an attendant there cleaning and drying the floors from pool and spa splashes. Most of the deck chairs looked brand new. The carpeting didn’t even appear that worn to me. After reading those scathing reviews read pre-cruise, I was very pleased with the ship’s condition. Layout was also easy to learn. THE CABIN – 8002 We usually opt for a balcony but settled for an Oceanview (booked a Guarantee) in order to spend more on sightseeing, etc. We were assigned cabin 8002 which turned out to be a really oversized oceanview (due to the shape of the outside of the ship and the hallway, this cabin is like 30-40% longer than the standard oceanview. We really enjoyed the space!! The location of the cabin (extreme FWD) was not of any consequence regarding noise or movement on this sailing. Regarding condition/cleanliness – perhaps a little (and I mean a little) wear and tear, but very clean. We had no complaints about the cabin. Our Cabin Steward, Neil from India, was fantastic (best we’ve ever had on any cruise). Always a big plus when the Steward seeks you out on day one to both greet you and to find out if you have any questions/requests. DINING Always subjective, but here goes. We had Select Dining and I made reservations for dinners pre-cruise. We only really had an issue on night one when we waited in the reservation line for 30 minutes (behind a large group of suite guests with NO reservation that were trying to get multiple tables together, by the windows, etc, etc). IMO, the hostess really should have pulled this group aside to seat those in line WITH reservations. When we finally got to the hostess, she declared “you’re late for your reservation”, to which I replied “think it’s the other way around because we were here on time”. We were automatically seated at tables for two, which by the way, are like 6 inches from other tables for two. Really more like a table for four. We didn’t mind the closeness (we met some really great couples) but there is a bit of awkwardness because the food is coming at different times at each table of two - since the couples are seated at different times. On to the dining room food quality: overall, a bit better than RCCL. The prime rib was really good, as were the fish dishes. Loved having some new choices. Service in the dining room was very good overall, think we had one waiter on one night that was just average. No issues at all with wine and drink service either. We have had issues in the past on RCCL (getting timely drinks in the dining room), no issues on the Constellation. The Oceanview Café was also a positive experience for us. A big plus was that there were always open seats (which is not the case on the larger RCCL ships). I give the food quality and selection a slight edge over RCCL. We did not eat in any specialty restaurants. THE STAFF Our overall experience with Constellation staff members was excellent. I already mentioned our exemplary Cabin Steward. Many, many staff members called us by name (more so than any previous cruise). Of the several dining room teams that served us dinner, we only had one waiter that was “so-so”. The Captain’s Club Ambassador was very attentive during the evening happy hour. Our one interface with Guest Services (complaints about the really crappy internet) was handled to our satisfaction. The staff members in the Oceanview Café were very efficient, dirty plates were always quickly removed- pleasantly. I was also impressed with how organized the queues for excursions were handled by those staff members. I mentioned the slightly snooty Select Dining hostess -after the first night our interactions with her were fine. So, call me completely puzzled by those negative staff reviews I’d read pre-cruise….. CAPTAIN’S CLUB Certainly enjoyed the nightly cocktail hour(s). No drink coupons loaded on the card for this cruise, the cocktail crowd was always pretty small. Appetizers at the Elite happy hour were pretty weak, IMO the RCCL Diamond Lounge had better offerings. The free bags of laundry were fantastic. Also enjoyed the Elite breakfast. MISCELLANEOUS COMMENTS BEDDING- we slept fine but the mattresses could definitely use an upgrade. Also, it appears Celebrity does not use that foam “crack filler” when beds are pushed together? INTERNET- Absolutely horrible on this cruise. We could hardly get into our email, forget about uploading more than one picture at a time. After complaining at Guest Services, we were sent to talk to the “specialist” in the IT Lounge. He admitted that on that cruise the bandwith was “not what they had hoped for”. We ended up getting a 50% refund which I thought was fair. INTERACTIVE TV- How about posting the dining room menus here? Also was able to view my daily schedule on the newer RCCL ships, missed that here…. FELLOW PASSENGERS- Maybe it was the itinerary, maybe it was Celebrity – not sure which, but as a whole, we experienced a great group of savvy travelers (with the exception of the guy grabbing the buffet food with his hands – there has to be one on every cruise). Average age was also younger than we expected. CONCLUSION We enjoyed our first Celebrity cruise and would not hesitate to consider this line in the future. We look at Celebrity as an extension of RCCL, the slightly better food and service being an extra perk. Really wish we still earned RCCL points for Celebrity sailings though!! Read Less
Sail Date August 2018
We embarked the ship around 12:00pm, and our rooms weren’t ready until 1:00pm however it did give us a chance to explore the ship & enjoy the food. On the first evening the restaurants were super busy - so i would recommend ... Read More
We embarked the ship around 12:00pm, and our rooms weren’t ready until 1:00pm however it did give us a chance to explore the ship & enjoy the food. On the first evening the restaurants were super busy - so i would recommend booking or turing up early. However we did manage to find a table at the Tuscan restaurant where the staff were very friendly and accomodating & gave us very generous portions! The rest of the nights we ate at the San Marco restaurant (where we had to book each evening) but it did mean that we had the same waiters each night & they got to know us very well. Our main waiter Santosa, was extremely friendly & gave us recommendations each night on what to eat. By the last couple of nights he knew exactly what we liked to drink (so he would pre-order our drinks for us) and what our favourites were on the menu. He also referred to me & my family as Miss, Sir and Madame. For me personally, the friendly & generous staff in this restaurant were what made the holiday. Again, the rooms were lovely & not dated (i was warey of this as other reviews did mention it). Our room steward was again very friendly & helpful, making our beds each day & changing the towels twice a day. My family & i went on three shore excursions which were good. We went to Rome, Venice & Pisa. The tour guides were excellent, and had a lot of information to offer. The tours were well organised (on celebrity’s behalf), especially if you didn’t have a tour booked you could easily get off and on the ship to explore the cities. The only negative i would have is that the on board facilities are minimal and they could have more to offer, for instance a bigger swimming pool - but you do know this when booking th cruise! Overall, i had an incredible holiday & would particularly like to highlight the amazing staff on the ship as their friendliness and services were above and beyond what i ever expected! Read Less
Sail Date August 2018
We chose this cruise for the ports. It was a wonderful experience. Our cabin steward was kind, caring, and attentive. A very hard worker and we appreciated his trustworthiness! The ship shows some signs of age, especially in the cabin ... Read More
We chose this cruise for the ports. It was a wonderful experience. Our cabin steward was kind, caring, and attentive. A very hard worker and we appreciated his trustworthiness! The ship shows some signs of age, especially in the cabin bathrooms but it didn’t impede our enjoyment. Food was okay, not the best we have had but the staff all over the ship were great - especially in the kids club. The programming for kids was great. Our son, 10, loved it! He made friend with other children from all over the world and he couldn’t wait to go back every day. It gave us time to ourselves and him time to be a kid. Our least favorite poet was, sadly, Split. I so wanted it to be better than it was. Crowded and beyond hot. It was unbearable. The rest of the ports were awesome! Side note - we felt hiring private guides was better and less expensive that ship excursions. I’d recommend this cruise and ship. Go- have fun! Read Less
Sail Date August 2018
There were four adults in our party. We chose the Jet Set Sail for the second time because we knew it would be an excellent start to our holiday, we were not disappointed, it was just as we remembered....& we will definitely do it ... Read More
There were four adults in our party. We chose the Jet Set Sail for the second time because we knew it would be an excellent start to our holiday, we were not disappointed, it was just as we remembered....& we will definitely do it again. Embarkation was smooth & we were pleased with our cabin which was kept very clean by our cabin steward throughout the holiday, a friendly young man. It was however very noisy at around 5am each day when the sun beds were dragged across the deck. As we were Aqua Class again we were in the Blu restaurant....definitely no complaints there. As usual we also dined in Quisine & Tuscan & both lived up to expectations. We didn't go to the theatre on this cruise as we were socialising with people that we had met & so missed many good acts. We did however visit the casino each evening, my guilty pleasure while cruising.... Lunch in the cafeteria was exactly the same each day so we quickly lost interest in that. Unfortunately too much time couldn't be spent round the pool due to the fact that there were so many unsupervised young children in the pools & hot tubs. We did try using the solarium but the same thing happened there...neither children nor parents paid any attention to the pool butlers when they were asked to leave. Definitely not enough security to back them up. It was like being on a Disney cruise without Micky Mouse. We will think twice before sailing on Constellation again!! I have ticked family cruise in the boxes below as this is what it appeared to be as there were just so many children. We have been on Celebrity cruises before where there were children, but all were well behaved with thoughtful parents. Read Less
Sail Date July 2018
We booked this cruise during last years bogoho sale. We picked it mainly for the ports & that it covered 3 countries in the west Med. The unkonwn ports of Alicante, Spain and Sete, France were a plesant surprise which we thoroughly ... Read More
We booked this cruise during last years bogoho sale. We picked it mainly for the ports & that it covered 3 countries in the west Med. The unkonwn ports of Alicante, Spain and Sete, France were a plesant surprise which we thoroughly enjoyed walking around exploring. Not to mention the other ports were great with the exception of Marseille which was a disappointment and VERY dirty. - next time we.ll venture further a field. The crew and standard of Celebrity were of high class however the Constellation ship is a little "tired". We were expecting more of an update afetr the brief refurb earlier this year. It seems only the gift shops and high end stores were updated. Eg. Curtains in the Rendezvous Lounge had some rips in. Carpets worn in public areas. Music was loud from the bands. Wine glasses in the main dining room had water stains on all & you aeemed to be rushed thru your sitting. We had an oceanview stateroom 9001 on forward port side. Easy access to the gym, pool, bars and Ocean View cafe without any noise. Celebrity looks after most of our day tours which were great and you were guaranteed to be back for the ships sail that evening. The other ports we did our own exploring, mainly on foot or took advantage of the hop on hop off buses in town. All in all we had a great time. Met some lovely people from all over the world and hope to be back cruising again soon. Read Less
Sail Date October 2017
We chose the cruise because of the itinerary. We previously cruised on the Constellation in 2012. The ship is a bit tired, staffing needs improvement. Dining staff ineffective, they did not respond to the needs of our group. ... Read More
We chose the cruise because of the itinerary. We previously cruised on the Constellation in 2012. The ship is a bit tired, staffing needs improvement. Dining staff ineffective, they did not respond to the needs of our group. Dining experience was terrible, though the menu was average. Specialty Restaurant, Tuscan Grill was wonderful. Room Steward was great! Production shows were terrible, guest entertainers were great. Ports of call were fabulous, though I would not recommend using ships transfers. We had a horrible experience in Palma de Mallorca. A 20 minute wait for the shuttle turned into 1.5 hours in a torrential storm. Complained about it, and NOTHING was done!! Shuttle Service does not belong to Celebrity, so they didn't care. Embarkation/Debarkation was quick and effective. Cruise Director was a delight. Staffing not sufficient for a ship this size. Will not likely cruise on the particular ship again, but will definitely continue to cruise with Celebrity. Read Less
Sail Date September 2017
The itinerary was quite unique and the time of year worked for our small group. The starting city of Venice was a must for our friends and we love Barcelona where the cruise was ending. The cabin was well situated and we had a huge ... Read More
The itinerary was quite unique and the time of year worked for our small group. The starting city of Venice was a must for our friends and we love Barcelona where the cruise was ending. The cabin was well situated and we had a huge balcony. The smallness of the ship made it easy to find our friends without always having to walk miles. Rich the cruise director was great. We travelled with 3 young adults who felt the crowd was a bit old, but that tends to happen when off peak and on longer cruises. They still had a fantastic time. We enjoyed trying Qsine and Tuscan Grill, where I personally got to have the best filet mignon I ever had. Check in was super fast at the port of Venice and disembarkation fairly smooth. The one issue we had a lot was errors on our bill more than once, which became quite irritating. Read Less
Sail Date September 2017
We chose this cruise for the timing and destinations. We were a group of 16 people aged 8 to 83. With us we had 2 children with Celiac (aged 12). We had inside rooms and a balcony room all in front on the 9th floor. The staff ... Read More
We chose this cruise for the timing and destinations. We were a group of 16 people aged 8 to 83. With us we had 2 children with Celiac (aged 12). We had inside rooms and a balcony room all in front on the 9th floor. The staff was amazing, destinations were great all our dining was in the main dining room, Pool Grill, Oceanview Bar and the OceanView Cafe. I will start with the good, the staff is friendly, helpful and efficient, you can see that they enjoy what they do and they do their best to make your stay enjoyable, this applies to everyone starting at the room steward, the waiters, entertainment staff etc... Food was tasty and variety was very good, everyone in our group agreed that the regular food server was rated from good to excellent. Even though she is starting to show her age the Constellation is a very impressive ship. The ports of call were great, the destinations were fabulous. The OK, on board entertainment was good but activities were a bit on the weak side for the younger cruisers in our group. Although expensive the internet (onboard wifi) worked well. The so-so, Built in 2001 the constellation is starting to show her age in certain areas, some flooring around the pool had cracks, bed skirts were worn out, shower curtain rings had rust spots decor is a bit aged. We also had a short technical difficulty during which (about 30-45 minutes) none of the toilets in our area flushed. The not so good, even though we verified before we booked that they can cater to people (children) with celiac, and we confirmed during booking and reconfirmed by sending a special dietary form ahead of time and again by phone days before the cruise, the first few days breakfast and lunch were challenging (main dining room was organized). It took a conversation with the F & B manager and the head chef (who were very understanding and very nice) to get things going and unfortunately we were halfway through the cruise when we got to meet them. Without going too much into details we advise anyone with special dietary needs to go to guest services the first day just to make sure they are aware of your needs and expectations. Extras are on the expensive side of the scale. Overall compared to the offering in terms of value for money we found it to be OK as long as you don't go for the extras. Read Less
Sail Date July 2017
We were three friends cruising with our three moms. We all had a great time even though when we booked it we thought it would be more for the moms than for us. A great ship, great service, excellent staff and good food, many people say ... Read More
We were three friends cruising with our three moms. We all had a great time even though when we booked it we thought it would be more for the moms than for us. A great ship, great service, excellent staff and good food, many people say excellent food but we live in Spain and it's hard to equal great Spanish food! The entertainment was good and the ports of call were also good except for Valencia, it's not worth an overnight stop. We stayed in a ocean view stateroom which was fine, the cabin doesn't look that big but there really is loads of storage room. I liked the size of the ship because I never had the feeling of being crowded. The atmosphere onboard is casual and everyone does there own thing which is good. I would recommend this cruise to anyone on a first time cruise like us! Read Less
Sail Date July 2017
Hello interested readers. We did not pick this ship or cruise line since it was purchased by my folks as a family vacation. Having sailed a couple times before on Royal Caribbean (which owns Celebrity), this cruise line and ship were a ... Read More
Hello interested readers. We did not pick this ship or cruise line since it was purchased by my folks as a family vacation. Having sailed a couple times before on Royal Caribbean (which owns Celebrity), this cruise line and ship were a huge step down. This was supposed to be a step up with some sort of "white glove service". Definitely not. It was a once in a lifetime cruise opportunity that was flawed from the beginning. So where to start? How about at the beginning? Embarkation and boarding went just fine - line went quickly from the Rome area embarkation. Getting into our cabin which was a portside window provided a fairly decent view of the outside world so we were happy with that. So while the room was clean and updated, it still felt a little old - for example - there was just TWO U.S. power plugs in the whole room. Are you kidding me? In this day and age of phones and devices, this is totally not acceptable. My back started acting up the night we got there - and it wasn't until we left that i realized that the mattress was at fault. The bed was clean and large but clearly bad support for my back. The attendant did terrific in keeping the room up to snuff. Next lets talk about dining which was what i really looked forward to. It ended up being worst experience ever - amateur hour. Mixed up orders between our table mates SEVERAL times. Service was slow and the Food was sub-par - meat cooked wrong on multiple occasions and sent back. Lobster night was embarrassing as well as the waiter apologized for the size of the lobster tails and had to bring several extras. He rolled his eyes several times as the assistant waiter fouled up orders. We didn't mind too much as they were very nice - but isn't this Celebrity which is supposed to be the best???? Daily menu selections were bleh but we went because the family would all gather there at night. Another example, the Shrimp cocktail were embarrassingly tiny. Sliced scallops looked like the waiter took one scallop and sliced it with a razor blade for the whole dining hall. Go to Oceanside buffet instead. Staff was nice but so SLOW and bumbling into each other. My wife actually had to get up and go to a bar outside the restaurant to get my drink for me as i sat there waiting. My evening coffee i ordered on more than one occasion was so slow that i walked out more than once because it was getting close to either bed time or cocktail hour!. The waiter told me "oh i had to go get it from somewhere else" - whaaat? The Oceanside buffet was far and away better with daily rotating choices - plus you can wear whatever you wanted there. In the dining hall, men had to wear long pants and I got kicked out once because of it. Who brings long pants (besides for formal nite) on a Mediterranean cruise. Breakfast was phenomenal at Oceanside - no complaints at all. Then there were the entertainment activities -wait - there were none. In 9 days of a cruise there were two pool deck activities. I know this because i spent much of my time with my daughter there poolside. My daughter went to the fun factory which is basically for the kids activities and she had fun. But they struggled to get kids to go. 400 kids were on the ship and they barely could wrestle in 10% - their biggest crowd was during talent night on the last day w 40 kids present. Their arcade was absolutely abysmal. Embarrassingly broken down old 20yr old video game units went virtually unused by anyone. We complained and tried to get them serviced for 4 straight days and not one person got back to me. The "casino" guy will take care of it we were told - never heard from this mysterious person. The machines took your money and the game didn't play. Awful experience with an 8yr old - try doing damage control with a young child when that happens!. Then when i got my statement they tried to charge me, to which i finally put my foot down and said NO WAY and nearly made a scene. They did credit my account at the end. They had daily pre-dinner shows which were fine - fine for adults. Boring for me. But I'm not into the arts so I cant really appreciate or provide a fair analysis. Only one in 9 days was of interest to my 8yr old and that was the magician. Fitness and recreation - virtually non existent. While they had a gym with machines, and a spa for my wife -- that was it. There was one basketball court which was poorly maintained. Try using a court in the morning for a workout when there are drink spills from the night before everywhere including the benches were you sit to rest. Ruined one pair of shorts. One ping pong table. Yup one. Are you kidding ? No shuffleboard at all. That's an oxymoron if i ever heard one. How is that even possible? Decks 4 + 5 had plenty of room for it but there were none to be found. During the day those decks were ghost towns. Outdoor movie experience was nice - big screen - plenty of seating consisting of couches and chairs in the middle and long chairs under pergolas in the back. However, pergolas were not covered. How do you watch an outdoor movie at 3pm in the blazing Mediterranean sun without a cover of some sort? Senseless - why offer the movie it if it isn't viewable. We tried. Multiple shore excursions were cancelled and refunded to us. Lack of interest as well as cancellation by the third party provider. Very surprising and so disappointing as a mediterranean cruise doesn't happen every day for us in the US. Truly missed out. . This never happened on our Royal cruises. Friends, this is an outdated old ship for 60+ yr old people who don't want to do anything. There are no signs or directions to find anything anywhere on the ship except the elevator areas. I am 49 and feel like 19 and felt like i was an animal locked in a cage with nothing to do. I will not sail with Celebrity - especially this ship again. Incredible waste of time and a missed experience for my family. Read Less
Sail Date July 2017
Family cruise with 11 members, this cruise fit the bill for everyone's requirements. Ship is large but not huge. The food was excellent, we ate at the Oceanview Buffet and the San Marco Restaurant only. Didn't feel the need to ... Read More
Family cruise with 11 members, this cruise fit the bill for everyone's requirements. Ship is large but not huge. The food was excellent, we ate at the Oceanview Buffet and the San Marco Restaurant only. Didn't feel the need to spend more in the other restaurants. Tried the gym for yoga and Pilates, both good. The ship provided the mats, straps and blocks. Evening entertainment wasn't my thing, but some family members enjoyed it. Since I was up early ended up going to bed early! Took 2 shore excursions, the bike rides in Ibiza and Mallorca. Both good, Ibiza one was pretty active, Mallorca was more informative. Most times we just got off the ship and made our own way to a destination. Most destinations were decent, although Toulon could have been dropped. Not really near anywhere and required a $20 (round trip) boat taxi. Public areas were spotless. Constantly saw staff cleaning. Pool area was decent and could always find a spot to rest, deck 4 had some quieter recliners. One criticism was the constant live bands all over the ship. Had a hard time hearing family when they were playing, and sometimes they weren't that good. Staff on-board were faultless. From the tender service, hand gel staff, housekeepers, restaurant, bar staff, guest services EVERYONE smiled and was courteous. From the moment we got to embarkation everything went smoothly. This was only my 3rd cruise but the best so far. On-board, met with other cruisers who were far more cruise savvy than me, and they loved Celebrity. Very multinational guests. Read Less
Sail Date July 2017
We had sailed on Connies inaugural cruise and had the most fabulous time. There was no fault with the food, accommodations, shore excursions, nightlife....the decor was a breath of fresh air in comparison to the other lines. So, with such ... Read More
We had sailed on Connies inaugural cruise and had the most fabulous time. There was no fault with the food, accommodations, shore excursions, nightlife....the decor was a breath of fresh air in comparison to the other lines. So, with such great memories we had no hesitations and booked a family cruise. Embarkation disorganized, port staff very unhelpful and rude. Despite my pleas that I was travelling with my elderly disabled mother, we were forced to line up with the rest of the passengers even though I am a "elite" traveller. No help upon arrival, much different from the inaugural cruise where a cruise member escorted us to our cabins, we were left to our own devices to locate our cabin! The quality of food has gone down hill when even compared to our previous cruise of 2013. The variety quality left much to be desired. Celebrity was known for the quality of their food, sadly this is no longer true. The cabin was dated, bathroom in need of an update, even though the brochure said that it was "refurbished " mold, peeling paint, balcony door locks sticking, poorly flushing toilets.... To add insult, there was garbage left in our cabin that the room attendants failed to notice and remove. I would question how actually "clean" is my cabin. I wiped down all surfaces with my Lysol wipes! If possible, book your own shore excursions. The one offered by celebrity is $$$$$$and not worth the $. I don't mind paying extra if the quality was there. The guide in Barcelona sat at the front of the bus and read out loud the script on his phone. I was seated at the front with my mother and witnessed it! He would stop at a sight, told us to come back to the bus after we "make pictures!" To make matters worse, on the return trip, he was walking so fast, he left my entire family stranded at the Sagrada familia!? The ship's staff said they would investigate and all she said was that we all returned safely to the ship! Oh, and they refunded us our cab fare only". This is surely not the "beyond our expectations?!". The entertainment catered to the UK crowded and far below previous experiences. It might have well been the crew members who put on the show! Amateurs! The dining room was crowded, and the noise level was deafening. It was difficult to carry on any dinner conversation! The table next to us was so loud, we asked for a table change, they were unable to accommodate because the dining room was full, yet they were able to accommodate the dining your way passengers. It would have to be a very good deal for this loyal cruiser to sail with celebrity anytime soon. Read Less
Sail Date August 2016
I chose this cruise for the price, date availability and itinerary. It was a long time since I cruised and was very excited I had the opportunity to take a Mediterranean cruise with my family. I was pleased with the overall cleanliness ... Read More
I chose this cruise for the price, date availability and itinerary. It was a long time since I cruised and was very excited I had the opportunity to take a Mediterranean cruise with my family. I was pleased with the overall cleanliness and ports visited. The food was good. The cabin room and crew was very good. Security was also very good. Every port going and coming back there was a full passenger screening. I loved the ice cold towels and cold drinks before entering the ship at each port. It was very hot and humid in Europe and alot of exploring left us overheated at times. The drink pkges, tours, and some other extras that use to be free wasn't free anymore. The main dining room meals and service was good. No more flamed Baked Alaska that would have been nice for my son to see. Still had lobster on the menu one night. I saw few smiling faces in the buffet and bar staff. They were constantly watch by their superior for cleanliness that they had no time to smile at the guests. Overall I would recommend this ship for the value and ports of call. Read Less
Sail Date July 2016
We chose this cruise for our group of 8 primarily for the itinerary. We have sailed with Celebrity a few other times and have had a good experience. We were reluctant to book on the Constellation based on other reviews, but all in all we ... Read More
We chose this cruise for our group of 8 primarily for the itinerary. We have sailed with Celebrity a few other times and have had a good experience. We were reluctant to book on the Constellation based on other reviews, but all in all we had a very good experience. We had one concierge room (8092) and three inside state rooms. The Concierge room was in a great location near the elevators and close to the Concierge desk. Embarkation was relatively smooth. We kept a couple of carry-on's and once on board, changed clothes and headed for the pool. We were able to grab a snack at the buffet and have drinks by the pool before the crowds arrived. On our first night we opted to eat at the Tuscan Grill since they were offering dinner at a 20% discount on the first night. The food was good and the service (with Angel) was fantastic. Several people have complained about the need for updating and we found most of the comments to be relatively accurate. However our room was clean as were the public areas, so that didn't impact us. Many others complained about poor service. Most of the crew was friendly any time we saw them. We had an excellent room attendant (Frederick) and our head waiter (Willy) was top notch. The concierge on deck 8 was a huge help to us on several occasions. Catarina in the coffee bar was very attentive and the staff in general was very pleasant. We did notice that in the main dining room the lady (don't remember her name) who took cocktail drink orders wasn't pleasant. We had a classic beverage package that was a "free perk" when we booked. That package was fine but didn't include many of the drinks I wanted to try. We ended up upgrading the package to a premium one (an extra $10 a day) and found it to be well worth the extra money. Interestingly enough, once we upgraded our package we noticed she became much more friendly. The food in the main dining room was relatively good. We had experienced much better food on the Equinox and on our Princess cruises, but the food was still pretty good this time. The portions were smaller than previous times, but we found them to be more than enough for us. There seemed to be fewer choices this time on the menu, but Willy did a great job with his recommendations. For three of the ports (Rome, Amalfi Coast and Venice) we booked a private tour through Shore Trips. I highly recommend them. It isn't cheap (but neither is Celebrity) but for a group of 8, we were able to do so much more than we would have had we spent our money through Celebrity. We also used Viator for a tour in Venice. We did book two Celebrity excursions. Kotor, was a nice experience. We did the three hour kayaking trip in the bay. We tendered at this port and then walked to the kayaks once on shore. We had ample time to kayak with a break for swimming and a snack. It's a beautiful port and one of our favorite places. Our other Celebrity excursion was in Zadar Croatia. We had booked a canoe trip down the river. However it was a 2 person kayak. The description that Celebrity gave for this excursion was not what we experienced. This kayak trip included a large waterfall where we had to abandon our kayak for it to be hurled over the waterfall while we climbed up a slippery hill and climbed back down again. One lady slipped and sprained her ankle. On another occasion we had to have one person get out of the kayak and carry the igloo of dry goods with a paddle along another slipped cliff while the other person went down a waterfall. It wasn't safe for both to go down that waterfall. We were rushed throughout this excursion and had no time to take a break for water, swimming or even enjoying the scenery. I definitely would not book that excursion again. As soon as we returned to the ship two different couples went immediately to medical. We over heard that we were dropped off in a location that they don't normally use, but whether or not that is true, Celebrity should update the description of that excursion. Entertainment was pretty good on board. We enjoyed the live music with the string duo and the house band. We also enjoyed DJ Lenny for the dance parties. We played trivia every day that we were back on time. The theater performances were fair although the comic was rude. We didn't care for that show at all. The casino was the same as it is on most cruise ships. The shopping onboard was disappointing. I didn't feel they had many choices as far as items like hairspray, dental floss, etc. Disembarkation was smooth and all in all, it was a very good experience. We look forward to sailing on this ship after it has gone through a refurbishment. Read Less
Sail Date July 2016
The service was top Class from the Cleaning of the room to the Dining at dinner. Food was excellent and the whole cruise brilliant. Hygiene was given top priority which was great with Children. All of the crew are great hosts, ... Read More
The service was top Class from the Cleaning of the room to the Dining at dinner. Food was excellent and the whole cruise brilliant. Hygiene was given top priority which was great with Children. All of the crew are great hosts, very kind and helpful, but the biggest thank you will be to the captain who renewed our vows, this was a very special occasion. To the waiters in the restaurant, we had the same ones every night and we were very fortunate as they were very helpful and kind to the children. If we are ever fortunate enough to go on another cruise Celebrity Constellation will be top of the list even though this was our first cruise. Celebrity Constellation is a wonderful ship for a cruise even more so with Children. Highly recommended, thank you again to all those who made our cruise so amazing we will never forget the best 10 days we have ever had. Read Less
Sail Date July 2016
We have cruised with Celebrity before on the Eclipse and the Silhouette and so had no hesitation in booking again this time on the Constellation. What a mistake! The staff to guest ratio is so low that the service was very poor. We had ... Read More
We have cruised with Celebrity before on the Eclipse and the Silhouette and so had no hesitation in booking again this time on the Constellation. What a mistake! The staff to guest ratio is so low that the service was very poor. We had long waits at the bars and when a member of staff did arrive their attitude was very often surly and sometimes downright rude. The food was very bland and repetitive and the glasses, crockery and cutlery needed checking for cleanliness. The theatre shows and entertainment were distinctly amateur and not what we have come to expect from Celebrity. However, the worst thing was the shore excursions - overpriced and not at all what was described. All in all not a good experience and one we will never repeat. If you like the holiday camp feel at 5* prices this is the ship for you. Poor, poor, poor! Read Less
Sail Date June 2016
We have sailed with Celebrity twice previously to this trip. We were celebrating our Silver wedding anniversary, so we paid for our two grown children to celebrate with us. Not cheap, but something we wanted to do. Our daughter is 20 and ... Read More
We have sailed with Celebrity twice previously to this trip. We were celebrating our Silver wedding anniversary, so we paid for our two grown children to celebrate with us. Not cheap, but something we wanted to do. Our daughter is 20 and on 2 occasions was treated like a minor by the staff. She was refused to be served at the bar even though I was with her and she had a drinks package on her sea pass. This was during our second week on board too!! The bar man didn't understand what 'M2' code meant on here pass (means you are over 18, but under 21). This is for American waters, not European. She was treated terribly by the staff. The second occasion , she was refused off the ship cos we were split up in the queue. Her age was queried again because of the M2 code. I had to go back on board & clear up the situation. Both stateroom so add many many charges incorrectly administered which we had to keep cleading off, including the morning we were disembarking. Over all, it was a really bad experience for the kids, especially our daughter for their first cruise. Celebrity, you really need to sort your staff training out. I have tried to contact Celebrity to discuss this, but they are always busy on the phone and never return my call after me leaving a messag. After sales service is non existing. Read Less
Sail Date June 2016
Overall rating: Eight out of Ten! Booking: We booked this cruise directly through Celebrity UK on 6th Sept 2015 by paying a €330 deposit. The stateroom we booked was A1-1124 Aqua Class. The attraction of this early booking ... Read More
Overall rating: Eight out of Ten! Booking: We booked this cruise directly through Celebrity UK on 6th Sept 2015 by paying a €330 deposit. The stateroom we booked was A1-1124 Aqua Class. The attraction of this early booking deal as advertised was second person at 50% discount (First passenger cost €3,505.33 and the Second passenger cost €1,826.33). This included Classic Drinks and Gratuities. The balance of €5,001.66 was due and paid on 16th April 2016 bringing the total to €5,331.66. Compare this with the price our friends paid to accompanies us (in Concierge) which was $3,200 for Concierge only weeks before sailing, see “Cost” section later. Embarkation: As expected the embarkation process was straightforward, short queue and immediate access to the ship where we joined our friends (who travelled Concierge Class – See later) for a special Concierge lunch. We received no notification about any similar Aqua Class lunch? Staterooms: The Staterooms in Concierge and Agua Class are similar in size and layout, our friends were in Concierge on deck 8 (Room 8132) and we were Agua Class on Deck 11 (Room 1125). The two attendants in Aqua were very pleasant and helpful. The bathroom shower was just OK but not great, it lacked power. The binoculars were not working but these were replaced. Overall no real issues with our stateroom. Food and Restaurants: A major complaint is the unreasonable opening hours of the restaurants, which Celebrity doesn’t advertise clearly on their website. Blu only opens for breakfast from 6:30 to 8:30am, which is outrageous for people on holidays. Many people on the ship were commenting negatively about this. A business hotel in any city would be open for breakfast until 10am every day. Overall, the food was very good. The Maître d’ in Blu was a very friendly, efficient and pleasant person from Vancouver Canada and the main reception girl (from Ukraine) was welcoming, professional, accommodating and pleasant (this was her last cruise after 5 years). Service: The service in the Blu restaurant (available only to Aqua Class) was just OK. At times it felt that there were not enough people to serve the guests, and the waiters were running around trying to give everybody the service level they paid for. There were many occasions where we had to wait for the wine waiter who appeared quite stressed, this included at the start of the meal where we waited for glasses and the selection of our first drink. The service at Guest Services Deck 3 was often very slow with long queues. My friend had to wait 30 minutes just to get change of a €50 note to give some tips. The ATM’s on-board are a rip-off charging either $6.50 or €6.50 per transaction. No ATM’s in countries I’ve ever visited charge additional fees on top of normal bank fees. Overall: Overall the cruise ship was good, but you could feel that it was older, but well maintained. Simply put it was like a well-established place with a lived-in look. Personally, I would prefer a newer ship, and possibly one of the larger ships – this was not a big deal. This is our third Celebrity Cruise, the first one was on Celebrity Solstice in 2012 from Barcelona and it really spoilt us! We were in Concierge class and nothing but excellent service, lovely food and fantastic ship. Our second cruise in 2014 was in the Caribbean on the Celebrity Eclipse (Aqua Class) which was also lovely although I would prefer Europe as a destination. I feel the overall level of service has declined with Celebrity since the first cruise. If our first cruise (Celebrity Solstice) was 5-star, this was 4.75-Star! Celebrity are cutting down costs and this shows in a lot of places – they will lose custom, other cruise lines are catching up! Cost: My biggest complaint is that we paid much too much for this trip. Our friends booked the exact same cruise in May 2016 (i.e. only weeks before sailing) and got Concierge class for $3,200 including $150 on-board credit, including Gratuities and Classic Drinks package. With exchange rates that is almost half the cost we paid (€5,330.66). We were punished for early booking. I did ask Celebrity to look at our cost and offer some compensation before we paid the balance. We realised at that stage the ship was full in Aqua (which is small on the Constellation – about 150 people) and Concierge class and we could therefore not rebook. All our requests for any level of “feel good” compensation (e.g. on-board credit) were totally and utterly dismissed! I did not press my case before the trip in case the cancelled my booking! Another cost related issue I have is that in three ports (advertised as being cities) the ship actually docks several miles outside the city. I realise this is a practical requirement, however Celebrity are bordering on “sharp practice” to charge for a bus to bring Celebrity passengers to Celebrity advertised locations. This charge was between $12 and $15 per person, per city. Some examples from this trip are Ravenna ($15 pp) and Dubrovnik ($12 pp). What lesson has been learnt? Do not book directly through Celebrity! Do not book early! Note the extra Celebrity charges for transport into their stated destination e.g. Ravenna and Dubrovnik! Keep an eye on falling standards on Celebrity vs. other Cruise lines! Read Less
Sail Date June 2016
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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