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11 Helpful Votes
Sail Date: October 2018
We chose this cruise line because of the itinerary and that is the only reason, three days in Israel. Three cabins, two generations of cruisers. We have been on lots of cruises, never on Celebrity and never again! Let me start with ... Read More
We chose this cruise line because of the itinerary and that is the only reason, three days in Israel. Three cabins, two generations of cruisers. We have been on lots of cruises, never on Celebrity and never again! Let me start with the positive: big upgraded rooms (we paid for this!) nice staff. Now the negative: we paid to upgrade my parents, we show up at entry, there is no cabin for them and no one seems concerned. I pitched a fit and they found one. They charge for spin and Zumba and yoga classes, a first in my experience. No free Internet --in fact Internet charge was close to $500. Many rooms off limits thruout the cruise for private functions. Unless you drink tap water, coffee (lukewarm) or tea, you pay for ANYTHING you drink. You pay for specialty restaurants. You pay for gelato! Food in dining room and café was unbelievably tasteless even desserts!! Even croissants! No real fridge in rooms.No bottled water.Certain room service items were extra. Ship dirty and smelly Entertainment and activities scant.Forget TV movies and channels, very limited and mostly UK game shows!! Hard sell on everything, in fact, most "activites" were sale shows. 26 such events in ONE DAY. Port lectures were very poor and unreliable, mostly telling you where to shop at their "preferred: shops. It took us three hours to get a rerplacement bathroom light. Towels and sheets are very old and paper thin. Tap water is vile yellowish. Prized for trivia contests were pathetic...sunglass paper cover, small USB stick...?deck of cards Charged $50 for one small sack of laundry. The experience was laughably bad. Avoid at all costs. Read Less
2 Helpful Votes
Sail Date: December 2015
Fourth time, at least, on this ship. Good food, warm very pleasant pools which were dirty, beautiful ship in need of maintenance. Cabin lovely, spacious as ever. Security and guest relations staff downright creepy. They confiscated radios ... Read More
Fourth time, at least, on this ship. Good food, warm very pleasant pools which were dirty, beautiful ship in need of maintenance. Cabin lovely, spacious as ever. Security and guest relations staff downright creepy. They confiscated radios which belong to my family, despite having no cause to do so as they were not on the prohibited item list. They made false allegations of causing interference, and demanded that our family allow ship staff to browse thru our luggage in our absence. Many passengers said all they wanted to do was get off this ship as soon as they could. Celebrity management and staff do not believe their passengers' factual statements nor are they interested in accommodating them. When passengers assert their rights in the face of Celebrity's curious behavior, celebrity staff retaliates. If you value your liberty, property, family, peace of mind: do not book a Celebrity Cruise. Read Less
Sail Date: May 2015
This was our 24th cruise. Sailed some time ago on Celebrity and was very pleased. rationale for booking this cruise. BOOKING ONCE PURCHASED: on line web site a nightmare. Each time info submitted 20 minute wait to enter next info. Even ... Read More
This was our 24th cruise. Sailed some time ago on Celebrity and was very pleased. rationale for booking this cruise. BOOKING ONCE PURCHASED: on line web site a nightmare. Each time info submitted 20 minute wait to enter next info. Even staff were frustrated. Almost canceled because of this.Clearly, should have. EMBARKATION: Agents new. required assistance repeatedly. One agent started that day CABIN: Upgraded to Aqua class. Cabin unremarkable.Some what tired. Upgrade included access to "BLU" restaurant. Never ate there. We were upgraded but companions were not. They were not permitted to eat there. ENTERTAINMENT: Very good and activities staff very creative and energetic. SERVICE: NON EXISTENT: The staff was almost openly afriendly. No smiles, no offer off assistance or any other pretense of glad you are. Admittedly this applied to dining venues Ocean View in particular. Guest relations ok, concierge rude. excursions ok. Did not gamble or stay late in lounges so no comment on service there. Seemed very active. Please note there are no trays in the Ocean View Cafe. It is interesting to watch people attempting to manage a plate, juice and coffee to their table. Staff offering no assistance but selling water instead. Dining: Cruise Critic reviews said some of the best food at sea. Not on this cruise. It was by far the worst I have experienced including the Army transport USS ROSE. Specialty dining: cost for package around $115 for 3 meals. 2 Oceanliners; 1 Tuscan. TUSCAN $35: seated in direct evening sun. Blinds could not be drawn as the mechanism was broken. Brochette was charred and tough. Meals OK but not specialty dining OCEANLINERS $45: Was the best meals on the entire trip. Service, ambiance and food excellent. OCEANVIEW CAFE: overall quite poor to mediocre. No one could cook eggs, waffles/pancakes cooked in advance so they were always cold, braised meats means lower grade, croissants looked like flat bread, lots of stew like dishes, sign says roast beef really ham.The pizza was good. Saw the head chef walk by the buffer twice without ever looking at the food MAIN DINING: like the cafe at least 1 of us out of six did not eat something at each meal due to poor quality. first night 3 of us ordered the every evening featured beef, sirloin steak. None of us ate the sirloin steaks due tough and no flavor. Featured beef sirloin steak? Some meals good, some poor, lobster night very good. In summary: the food the worst we have ever had. HAWKING: we were constantly being aggressively pushed to buy specialty dining, drink packages to the point of calling cabin. It was incessant and became worse as cruise time was shorter. Most annoying to say the least. SHUTTLE SERVICE: three shuttle requirements to get from ship to port. 2 were $12 p/p and one was $19 (ride was 16 minutes) TOTAL: $86 dollars. Reason was port would not provide service. Unless you stayed on ship mandatory to buy. LOUNGE ENTERTAINMENT: seemed good with good participation and performers. INCONSISTENT: This was the hallmark of the cruise. Two drinks. brought together one with sugar rim the other not; Our cabin one umbrella, one cabin two, the other three; appetizers served on plate for person, two persons none. I received a shrimp cocktail with the waiter holding by the fingers, thumb in the cup; seated first night by waiters station, asked to share. no sharing at our table. Second night asked specifically not to be seated at waiter's station We were sat closer to a waiter's station. This has run and there is more to share but----. We are not difficult people but everything was just not done well. It seemed there was a cost reduction effort by removing those elements necessary for excellence. Advice for almost the same cost upgrade to another line. Clearly, we will not do Celebrity again Read Less
2 Helpful Votes
Sail Date: March 2015
My wife, myself and daughter booked the March 7 cruise from Ft. Lauderdale to Key West and Cozumel. We have sailed frequently with Royal Carib/Celebrity and are all members of the Captains Club so we were expecting Celebrity's normal ... Read More
My wife, myself and daughter booked the March 7 cruise from Ft. Lauderdale to Key West and Cozumel. We have sailed frequently with Royal Carib/Celebrity and are all members of the Captains Club so we were expecting Celebrity's normal upscale adult cruise. Instead, what we got was the cruise from Hell, spring break in Cancun removed to the Constellation, anarchy on the high seas. It was a complete disaster. On a ship that held 2000 passengers, Constellation, without warning to its regular, loyal cruising clients, booked passage for another 1000 screaming, out of control college maniacs who basically took over the ship. You could not get to the bars or the swimming pools which were wall to wall drunken students from 10 am in the morning until 7 at night. The ship was vandalized, at least one student put in the brig for the duration, a couple removed from the ship in Key West, and some detained for running naked through the halls on a family ship! At one point, they even took over one of the bars and began dispensing alcohol to their underage friends. The crew made a perfunctory early effort to control things but eventually gave up and seemed to join the party! As a result, 1000 loyal repeat clients were basically held hostage for six days to the Vandals and Visigoths running wild. And as an added result of the bacchanalia, the sanitation of the ship went to hell. The pools were completely drained at least once. Despite this, my daughter came down with a viral illness that, after two doctors and a specialist, was traced most probably to the unsanitary pool condition onboard the ship, She spent two days of her 21st birthday vacation in complete misery. After returning, I joined her in this condition, though not as seriously. I blame Celebrity for this, not the kids. Kids will be kids, especially on spring break. But they did not belong on Celebrity. Or, if it was Celebrity's choice to book Cancun on the High Seas, it should have been clear that this is what the nature of the cruise would be. Booking those kids on an upscale family ship normally populated by sane adults and children with no advance warning amounted to nothing less than a betrayal of Celebrity's loyal clients and we will not soon forget it. It will be a long time before we return if, in fact, we do not sue Celebrity for gross negligence, breach of contract, misrepresentation, willful endangerment, and failure to maintain required sanitary conditions. Bottom line : Don't deceive yourself. Celebrity may portray itself as an adult and family-oriented, upscale cruise line but it won't hesitate a minute to sell out its returning, regular clientele to make another dollar. And NEVER, NEVER take a cruise during spring break unless you are a college student or someone in their second childhood. It is HELL! Read Less
Sail Date: February 2015
This was our 6th cruise on Celebrity cruise line and absolutely unbeatably the worst one. The ship is old, worn out, smelly, and feels unclean; there is no wow factor at all – very drab. Embarkation was chaotic, mostly due to no ... Read More
This was our 6th cruise on Celebrity cruise line and absolutely unbeatably the worst one. The ship is old, worn out, smelly, and feels unclean; there is no wow factor at all – very drab. Embarkation was chaotic, mostly due to no direction from the staff and pushy passengers. We went on the same itinerary on the Millennium 2 years ago and it felt like night and day compared to this cruise. I cannot believe that in 2 years Celebrity dropped so low. We took a Celebrity cruise 3 month ago on Silhouette and it was a nice cruise, we noticed many budget cuts and corners cuts even on that cruise; however it cannot be compared to this cruise. It’s a shame that Celebrity fell so low that I cannot even compare it to Carnival – there was no service, no entertainment, no care and no variety on a 5 days cruise. In 5 days NO ONE paid us any attention - not the room steward, not the server, not the wait staff at the buffet, not the entertainment staff - in 5 days on the ship NOT ONE PERSON offered or provided any service or enjoyable experience or did anything worth recognition. Even guest relations manager was not interested in remediating the situation. The cabin was worn out, rusted out, poorly decorated and very small. There were stains everywhere. The pool towels brought to our room the second day were dirty, the bed shits were dirty, the carpets were dirty, the balcony looked like it was not cleaned in ages. My husband developed a severe allergy while on the ship, he is allergic to dust. The room steward spends 3 minutes in the room and leaves dust, dirt, stains untouched. It took 3 days to get ice from the room steward. The first day we asked and got no ice, the second day we asked and got ice in the middle of the day, by the time we got to cabin later in the day it was melted and was never changed, so the 3rd day after asking both room steward and assistant to have fresh ice in the room we finally got it. One day the room service menu disappeared from the tv screen and since room steward did not provide paper order forms for breakfast, we were not able to order morning coffee. The interactive function was fixed the next day, we ordered juice to be delivered for 8 am the next day and got a knock at the door an hour later at 12:30 am after midnight and juice delivery. The main dining room waiter was so busy that it was impossible to stop him and ask for a different dish or just to get a recommendation on the selection. The food presentation was not imaginative, quality was not good and choices were limited. The first cruise day was a nice warm day in Key West and I was planning to spend it on the balcony reading; however window washers decided to wash the windows and floors of the food court 3 decks up and spent 3 hours watering all balconies below. They saw people on the balconies trying to relax and enjoy some sun, but they did not care one bit and kept on watering us over the head with dirty salty water. The worst part of the ship was the buffet dining room with very poor, tasteless and limited choices, terrible working hours and no service whatsoever. In 5 days not once coffee or water was offered by wait staff in the buffet area, nor tables cleaned or dirty dishes removed from the table. The buffet operation hours on board of this ship are ridiculous. If you don’t eat before 10 am, there is no hot or fresh food available between 10 am and 12 pm. If you missed lunch, there is no hot food available between 2 pm and 5:30 pm. Two years ago on the same itinerary, for the day at sea, a very beautiful brunch was served in the main dining room, and there was a midnight sweets buffet on the pool deck. On this cruise if you miss your small window of food service, you either have to wait for the next meal or wait for an hour for order from a very limited selection of a room service menu. The last day at sea, knowing the situation with meals on this ship, we went to Ocean café at 1:30 which is about 1.5 hr earlier than our normal lunch time, but we missed lunch on 2 previous days and were determined to have some fresh food in the afternoon. I went to the salad line with a plate at 1:30 pm and waiter/server closed the shutter over the food in front of my face. I asked him what was going on and why is he closing the salad bar so early, he said that they close one side at 1:30 and the same selection is on the other side and I should go there. I went there and there was 1 salad with tofu available and 4 empty salad dishes. I went straight to the guest relations office and explained the situation. I also tried to state how much I was disappointed with the whole cruise, with hours of operation, with limited options, with total lack of service; she interrupted me and said that she cannot remediate what's done but that she will report the incident to the manager of the dining room at the Oceans Café. She also suggested that I should talk to a manager in the café when there is a problem. To which I said that on all other cruises the officers and dining room managers were available and in the dining room at all times, on this cruise neither in the buffet nor in the main dining room, the manager did not introduce himself, never stopped by the table and I had no idea who to even look for. Regarding the hours of operation she said that it is the same on all ships. To which I told her that 3 month ago on Silhouette the buffet was open for 23 hours a day and there was always a selection of sandwiches, cookies, salads, fruits or horderves available. But she did not care one bit about my experience or my dissatisfaction. In 5 days RARELY any staff member even said hello anywhere on the ship. We waited by the pool side bar for 15 minutes to order drinks while barman was chatting with other staff members. When dance lessons were offered in the reflection lounge, the lounge bar was closed and there was nowhere to get water or a drink for 2 hours that session lasted. The professional entertainment on the ship is almost none existent. Cruise director is really trying to be funny and to be everywhere at once, but he cannot be a substitute for a whole professional staff. Passengers entertaining passengers, so called “life activities” is so amateur it is said and not funny. The days at sea had no professional entertainment offered throughout the day. You had to choose between casino, bingo, shopping on board, art gallery or drinking. There were no lectures, no tour of the ship, no interesting guests, no cooking show, no game shows if you don’t count a poor attempt for unskillful game called majority rules. The dance band that was supposed to play dance music before and after dinner, decided to become rock-n-roll, country, hipster mix, invited a “guest” with guitar that knew 7-8 old rock hippy songs and played them continuously every time we stopped by the deck 4 trying to find a tune to dance to. There were always many people at the lounge, none of them dancing, since the music he was playing was not suited for pre-dinner dance, but they kept on repeating the same performance night after night without paying any attentions to guests. We ordered a future cruise while on the last cruise on Silhouette 3 month ago. That cruise was supposed to be Mediterranean next summer on Constellation. We will be canceling it because after this experience I cannot imagine spending 10 days on this ship.   Read Less
Sail Date: December 2012
I was with DW for my sister's wedding cruise, she was getting hitched on the beach in Key West and then a trip to Cozumel, a 4 day cruise. I must say the check-in processes was the smoothest I have experienced probably would have been ... Read More
I was with DW for my sister's wedding cruise, she was getting hitched on the beach in Key West and then a trip to Cozumel, a 4 day cruise. I must say the check-in processes was the smoothest I have experienced probably would have been easier if their online check in process would have been more current( IE told that we would have to get our luggage tags from a porter but then they sent them via snail-mail but also on our e ticket book and they lost our prepaid gratuities), but that was easily corrected by the excellent guest services staff the sommelier, Imade, was the only highlight of our MDR experience and there ends the pros of this trip. Overall the service seemed to be lacking and going through the motions and the food in the MDR and buffet was just as lacking and the buffet itself seemed poorly organized in that you had to go through the whole line of stations just to get what you wanted and not seem like you were cutting in line, we were even served cold burgers at the poolside grill,and no one seemed to care. And like another poster on the What's wrong the Connie, our stateroom's bedding looked worn and was even torn in a few places. Not sure about this as this is my first cruise on Celebrity but was put off by, the highly repetitive, sales tables. My last complaint is more about the Constellation herself, our cabin was 2185 which is right by the entrance to the crew's section and right under the MDR's galley so by the time we were retiring after our late seating in the MDR we were treated to the sounds of washing dishes etc. We also had a lovely smell coming from the black water check valve compartment across from our stateroom's door ( black water is sewer lines btw). This was DW second cruise (her first was our honeymoon cruise aboard Carnival Fascination ) and she couldn't believe how much better our experience was with Carnival seeing how Celebrity is supposed to be more upscale. I highly doubt we will cruise with Celebrity again. Read Less
Sail Date: December 2012
After cruising with Norwegian, RCCL, Princess and Holland, we expected Celebrity would be a notch above. After all, they advertise themselves as "modern luxury" and that's what we expected. Wow, were we up for a surprise ... Read More
After cruising with Norwegian, RCCL, Princess and Holland, we expected Celebrity would be a notch above. After all, they advertise themselves as "modern luxury" and that's what we expected. Wow, were we up for a surprise when we got to Celebrity Constellation. Nothing about this ship gave the impression of being better than the other ships we'd sailed, other than the price tag we had paid. The ship was old, the amenities were outdated, and the furnishings were awful. If you are okay staying at a Motel 6 or Quality Inn hotel, then Celebrity may be for you. If you prefer a nicer hotel, I would opt for all the other cruise lines I mentioned. Beyond the appearance of the ship, the towels were frayed, the bedspread was totally pilled, and when we asked for spare clothes hangers, they gave us a stack of wire hangers. When we then asked for plastic clothes hangers, they delivered us a stack of random plastic hangers left behind by prior cruise passengers, including store hangers and myriad other hangers, none of which matched. This was right in line with our newly created image of Celebrity. If you go online and look at Celebrity's photos of the cabins, it's impossible to tell how awful the cabins look as the photos are strategically taken and are very small thumbnails. So be warned. As for the entertainment, we expected it to be disappointing, and our experience matched our low expectations. Other than live music, their idea of entertainment pales in comparison to what RCCL, Princess and NCL offer. So come prepared to entertain yourselves, not to be entertained. Last but not least, unlike most other cruise lines, Celebrity does not make sure everyone uses Purell to sanitize their hands before they enter the buffet for food, so most people were entering without cleaning their hands. Lo and behold, for the first time in 10+ cruises I have taken, I came down with the Novovirus, leaving me with a fever, chills, terrible stomach aches, fatigue, and much more. Thanks Celebrity! The glimmer of hope for this ship was that the desserts were good, as was the bread, and housekeeping tried to do their best, even if the towels were frayed and the clothes hangers were of the cheapest kind. The bottom line: if you like the Motel 6, cheap hotel experience, Celebrity Constellation is for you. If not, steer clear. Read Less
Sail Date: December 2011
The 1st thing we were met with was a delay, as additional cleaning was needed, there were two reported cases of norovirus on the prior cruise... OK it happens. Then as we board we were met with an onslaught of crew members selling every ... Read More
The 1st thing we were met with was a delay, as additional cleaning was needed, there were two reported cases of norovirus on the prior cruise... OK it happens. Then as we board we were met with an onslaught of crew members selling every package offered on the ship...Maybe this is practice for when you visit the islands and are met by the locals trying to braid you hair or take you on a tour. After sitting on the deck for and hour or so (there is very limited smoking on this cruise-line and no smoking indoors, bars, casino, balcony, etc) you are finely allowed into your room. OK I get it limited smoking life goes on (a little longer). Let me say there were some great staff on the ship, I realize there job is very hard, they have to put up the the passengers complaints, the kids doing their thing, the chronic complainers, and the rough oceans; but should the passengers have to put up with rude staff. We had the late seating (8:30 PM, by choice) and the four of us sat with a very nice British family. one of the Brits used the wrong knife and fork (who gives a rats a...) The assistant waiter came up to her and announced that she was using the wrong utensils and grabbed them out of her hands. The Brits were too polite to complain, but us pushy Yanks picked up the issue and registered a complaint. The food was poorly prepared, and the quality was fair. The speciality restaurants were wonderful about 90% of the time at $129.00 per person for five meals (here too the hard press to sell wine with the meal) and the crape restaurant (Bistro on 5) was fantastic. On another note at the open restaurant if you were looking for a item the staff world tell you by pointing where you might find an item or just say "don't know. Towards the end of the cruise we were told we ran out of coffee cream, bananas and my favorite was no we can not put this out we need it for the next cruise. All in all we had some great times, more so with the other passengers (the 5a.m. coffee group) by the way the coffee was pretty bad unless you went to the ships speciality coffee bar for $5.00 a cup. SO bring your bank card and be prepared to spend extra for your food and coffee. This was a very disappointing experience, The X line is touted to be an upscale line, If this so I would hate to see what the service on a poor line is like. This is the 1st and the last time I would subject my family and my self to a shoddy experience. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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