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Sail Date: December 2012
I chose Celebrity based on my perception of a more upscale cruise line. I have to say that I was disappointed as soon as we entered our TINY "Deluxe" Veranda cabin, 7124. To top it off, there was a horrible sewer smell in our ... Read More
I chose Celebrity based on my perception of a more upscale cruise line. I have to say that I was disappointed as soon as we entered our TINY "Deluxe" Veranda cabin, 7124. To top it off, there was a horrible sewer smell in our bathroom two mornings in a row. The cleaning staff had to pour bleach down the drains and we had to open the balcony to air the cabin. Then on our last day we discovered that when you pressed on the tiles on the bathroom floor, water would sip in through the tiles on the floor meaning that there must be a broken pipe or something. The next disappointment was the restaurant food. It did not meet my expectations as far as quality and presentation is concerned. I might be a self proclaimed foodie, but not even the Ocean Liners, at $40/person extra charge, impressed me a whole lot. The crepes, also at an extra charge, were very good though and so was the Tuna Sandwich, the salads and the stake on the Room Service Menu. On a positive note, I must say that the staff was courteous and attentive and tried to accommodate our requests the best they could. The entertainment was good but not outstanding. While in Cozumel, my teenage son and I opted for the ATV "Jungle" Excursion with Mayans Burial grounds. They forgot to tell us that the so call JUNGLE is a private ranch and there are NOT Mayan burial ground on the property, according to our own tour guide. I thought that I paid for something where the advertising was misleading to say the least. Read Less
Sail Date: December 2011
We have been on many cruises and most recently have done our last 4 cruises on Celebrity because we find that this company provides what we are looking for in a cruise holiday. Embarkation - a pleasant trouble free experience - no ... Read More
We have been on many cruises and most recently have done our last 4 cruises on Celebrity because we find that this company provides what we are looking for in a cruise holiday. Embarkation - a pleasant trouble free experience - no complaints here. Cabin - we were in a C2 cabin 9038 which I chose due to the irregular shaped balcony. It was a lovely cabin and the extra room on the balcony was fantastic, we had lunch there several times. The overhang is large but didn't bother us in anyway. The Cabin Steward and his assistant were very friendly and kept everything spic and span. Food - Unfortunately in the MDR we were not impressed (we were on Select Dining) The service was not very efficient, a lot of waiting on some nights between courses, and also the quality of the food was not the standard we have enjoyed on previous cruises (our last one being in the summer on the Equinox). We did eat in the Tuscan Grille and Ocean Liners, both were substantially better than the MDR and the service and food was excellent. We also ate in the Creperie on Deck 5 some nights and this too was a much more enjoyable experience - unfortunately the menu choice was rather limited. The food in the Sunset Grille was fine for breakfast and lunch but awful at dinner in the evening (hardly any choice - pasta or pizza it seemed every night). The layout of the cafe is much nicer on the Equinox too. I think the Christmas dinner in the MDR was the most disappointing for me, about the only edible thing on the plate was some turkey breast - perhaps the Americans don't really 'do' Christmas dinner. Entertainment - there were a few highlights. Perry Grant was entertaining in Michael's club (the Piano bar), one of the production shows was good and the Christmas show was nice. Unfortunately our 17 year old son and his 18 year old cousin were with us and this provided a problem which Celebrity seemed less than efficient at solving. Our son wanted to spend time with his cousin in the evenings, the place to go was the nightclub 'Reflections', unfortunately at 11.30pm they would tell anyone under 18 to leave. This meant our son came back to the cabin early and missed spending time with his older cousin. We did ask if the rules could be relaxed but although we were told someone would get back to us, nobody did. We were upset to find out from other parents that their children under 18 had managed to avoid being ID'd and were able to stay late at the club. We did complain again to the cruise director and she apologised and amazingly for the last 2 days of the cruise suddenly no one was told to leave the nightclub ... we did ask for this much earlier in the cruise and it is such a pity that we had to wait until the last 2 nights of a 14 night cruise for something to be done .. a shame for us Celebrity fans because our son ended up unhappy and saying it was 'his worst cruise ever'. Overall- our holiday was OK and we did enjoy the ports we visited and the staff on board (particularly the cabin staff and those in the speciality restaurants) were really friendly. We have been on the Constellation before but will not choose the ship again because we prefer the Solstice Class more. I don't like being negative about things and I have to say I did meet some lovely people on board but we would not sail on Constellation again. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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