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12 Helpful Votes
Sail Date: August 2016
This was our very first ever cruise and overall, we really enjoyed it. My partner and I booked this cruise to celebrate my partner being promoted in his career after several years of being on a long and arduous training course. We had been ... Read More
This was our very first ever cruise and overall, we really enjoyed it. My partner and I booked this cruise to celebrate my partner being promoted in his career after several years of being on a long and arduous training course. We had been recommended to do a Celebrity cruise a few years ago and my parents and sister recently went on a P&O cruise and were raving about how much they enjoyed it, plus, we couldn't decide on a holiday destination this year. Hence, why we decided that we should do a cruise holiday as we could visit many places, experience many different cultures whilst enjoying the excellent facilities that cruising has to offer. As a younger gay couple in our late twenties, we were worried that being on a cruise would not be our thing as we had read many reviews on here about how the Celebrity Constellation was mainly full of older citizens and with activities more suited to those of that of an older age group. However, this couldn't be more far removed from the truth. We found many people from all different age ranges and we felt quite at ease with being on the ship. The original concern may be true if you go outside of the school holidays but we didn't find this with us going in August. At the same time, you don't need to worry about there being lots of children on-board with going in the middle of August. Part of the reason we booked the cruise with Celebrity was because we wanted to have a holiday with as few children around as possible. We thought many children/families that would do cruising, would go with Celebrity's sister company, Royal Caribbean. This was true. Don't get me wrong, there were families with small children on-board but most families had teenage children. Additionally, the Celebrity Constellation is a gay friendly ship and there were several events that the ship arranged that the LGBT community could attend. Many of the guests too that were on-board the ship were well travelled and were fairly open minded and so being a gay couple did not phase them and we became good friends with several couples. We set sail from Rome (Civitavecchia) which meant we had to fly out to Rome. Transfers and everything was already sorted out before and this was well organised and there was no fuss. At the airport, Celebrity representatives were there ready to assist to your need and were very friendly and supportive. If I was to be picky about anything, it would have been nice if Celebrity themselves collected the luggage for us at the airport and then delivered it straight to our rooms on-board the ship. There were several times where we had to collect/drop our bags, on/off the coach and deposit them before embarking the ship, which wasn’t a problem really. However, with this being Celebrity and them advertising that they want to make you feel like a celebrity, I thought that the company really missed a trick here. Furthermore, I was disappointed that they didn’t do this as I knew that when my parents and my sister and her husband went on their cruise with P&O, they dropped off their bags at check-in at the airport in England and the next time they were reunited with them was in their cabins. However, as I said, this is only a minor, picky point. Otherwise, embarkation went smoothly and without a hitch. When we first arrived on the ship, we were quite pleased to see that it wasn’t as dilapidated as many reviewers had made it out to be. It was lovely and clean and everything had its place. Both my partner and I were quite a gasp at how wonderful and beautiful it was inside. We were very impressed. We were greeted with champagne and other refreshments and it all had a lovely atmosphere to it, one that still resonates with me today as it was so welcoming. Due to our room being cleaned, we could not go into our cabin straightaway. Nevertheless, because we had travelled for about 12 hours and because it was nearing lunchtime, we decided to go and have something to eat at the buffet. Because we had heard about the fantastic pizza on-board, our instinct was to try that first. It wasn’t the greatest pizza I have had but it was by no means the worst. We were both expecting a lot worse in actual fact considering that it was a buffet. We then continued to see what other delights the buffet had to offer. We weren’t holding our breath but we were both pleasantly astounded by the variety of types of food that they offered and at how good it tasted. There was everything from fish to meats (cold and hot), cheeses, pasta, Chinese food, curry, sushi, just lots of food. It was a sight for the eyes! On most days, we enjoyed the food from the buffet and we tended to have our late lunches in there and most dishes were scrumptious. What was really good about it too was that each day, when we stopped at a different port of call, there would be a stand which served delicacies from that region/country and we both enjoyed this touch as the main dining room (San Marco) did not offer this opportunity. After our lunch, we proceeded to our cabin. We opted for an Oceanview Stateroom and we weren’t disappointed as our cabin had a massive port-hole that was practically floor to ceiling in height. This was a lovely touch as I was expecting quite a small window. However, we were situated in one of the cabins towards to the aft of the ship that had been converted from social space in the last overhaul. I’m aware that not all Oceanview staterooms are like this and so some research is needed if you wish for a cabin with a similar window. The cabin itself was quite spacious and a lot bigger than we were expecting, with plenty of storage facilities. We were both quite impressed at how much storage Celebrity had managed to work in. There was even room for your traditional safe and mini-bar fridge with additional storage space above them! The bathroom was small considering at how big the rest of the room was but even then, Celebrity managed to incorporate lots of storage solutions into the bathroom so it never felt tiny or ‘full of stuff’. Again, many people complained that the shower cubicle was too small but we didn’t find this. I am quite a big guy but I managed to fit in there perfectly with ample room to move about. I would say that it was roughly the same size as most UK showers. Shower pressure was good even when the ship was stationary but the water seemed a little ‘too’ treated and made my skin feel unnaturally smooth and shiny. Nevertheless, the best part of our cabin was the bed. Originally, I was concerned as we were told that the bed was a Queen’s size, which is just a bit larger than a single bed in Britain. However, I completely forgot, American ship, American sizes. Hence, the bed was much larger than I had anticipated and was in fact bigger than my King size bed at home. I had so much room in the bed that I couldn’t tap my partner on the shoulder goodnight, even with my arm stretched out. It was divine! What made it even better though was the fact that the bed was the most perfect bed we had both ever slept on. I cannot begin to describe how comfy the bed was. It was firm but squish-able, soft but supportive. It was just amazing! We liked the mattress so much that after the cruise we tried to buy one as we knew you could buy them but to no avail as they’re only available in America. To top it all off, we were greeted with an excellent turn-down service every night with chocolates on our pillows. Dining on the ship was excellent! We never had a bad meal on the ship, whether that was in the main dining room, The Grill by the pool deck, the speciality restaurants or the buffets. All over exceeded our expectations. We ate in the main dinning room most evenings and I can only compare the food to meals served in gastro pubs back in Britain. Very tasty, great flavours, well prepared and fantastic presentation. Every evening the menu changed and there was always something that everyone could have, whether you were a vegetarian, a vegan or even someone who was gluten intolerant. However, there was a part of the menu which remained the same each day and had many classics on there like French Onion Soup, and Grilled New York Sirloin Steak. Hence, there were safe options if you didn’t particularly enjoy that evenings selection. Portion sizes were a bit on the small side but this wasn’t a problem as we generally asked for more and over the course of the holiday, our waiter, Savio, would know exactly how much to bring out to us. Only negative about the main dining room was at breakfast time when a different waiter tried to sit us on a table for six even though we requested a table for two. He said that we could not make that request in the mornings as tables were reserved, which we knew was a lie as we had most of our breakfasts in the main dining room. We did say to the waiter about this and he said that was not true, to which we replied that we didn’t wish to eat there that morning, and we walked off. Luckily, Savio walked past us and questioned why we were going so quickly, when we explained the situation, Savio sorted out the problem for us and sat us on a table for two and couldn’t apologise enough for the rudeness of his colleague. We did go and eat in Ocean Liners (a speciality restaurant) one evening and were very happy with the service and food. We both had the chateaubriand which was exquisitely cooked and so tender that it just melted away in your mouth. My partner and I both agreed that it was a fabulous experience and we’d do it again but at the same time, we didn’t feel that we were missing out on anything either as the food was just as good in the main dining room. The only difference really was that you can tell that Celebrity had thought about the more minor touches that can really bring out the difference, like the presentation of the butter in different shapes, how drinks were presented and how your food was served to you by the waiter. Service on the ship was very good overall. The main dining room, buffet, house cleaning and bar staff were excellent and I could not fault them. They were always very happy to help, friendly and really took their time to get to know you, your tastes and just made you feel like a CELEBRITY! As I’ve said, our Head Waiter, Savio, was excellent and knew exactly what we liked (and how much of it). He really took care of us. Our drinks lady was fantastic at suggesting different cocktails that we would like to try and we built such a great rapport with her too. Our sommelier (Richard) too was very friendly and could pin-point exactly each night what I would like to drink and when. Our other waiter, Alex, was just as good and we really had a good laugh with them all. They are all a credit to the ship and the company and should be given extra special credit. They all went out of their way to keep us feeling like celebrities. Our room/cleaning staff were just as exceptional. I’m a bit of clean freak and so I would check if under the beds had been cleaned and new linen placed on the bed for example. Everything was perfect! Not a dirty mark in sight! Point for improvement though, it would have been nice if the outside of the port-hole would have been cleaned at least once on our journey as after each voyage, there was a greater build-up of sea salt on the window, which was making it harder to see out of towards the end of our cruise. However, this is probably not a house keeping staff chore. Nevertheless, our room attendant Winston was also phenomenal at making us feel like a celebrity. He knew that I didn’t like dark chocolate and so he would go out of his way every day to make sure I had milk chocolate on my pillows instead. He was also very polite and would always greet us with a happy smiley face if we ever saw him on the corridors. However, there were two negative points that we both felt quite disgruntled with in regards to the service. First being one of the photographers. On the more formal evening, we asked a photographer (can’t remember his name) if he could take our photo. In a rude manner, he turned around to us and said that he was closing at 10pm and so couldn’t do another shoot. My partner then replied back to him saying that it was only 9:30pm to which the photographer snapped, I’M CLOSED! This really spoilt our holiday and made us feel quite angry. On another occasion, we proceeded again to approach this fellow to ask to take our photo, thinking he was having a bad day, to which he completely blanked us. This made our blood boil and we made a formal complaint about him when the cruise survey came around. The other negative was that I had planned to get engaged on-board the ship as we were sailing in to Venice. Several days before I made the proposal, I asked Guest Relations if they could do anything for me to make the moment memorable and special. I had asked if me and my partner could go on the helipad briefly so that I could do the engagement at the front of the ship. At the start of the cruise, I had seen some other guests on there, having a tour around, hence why I didn’t think it would be too much of a problem. The reply I got was not very helpful. I was told that due to health and safety, they couldn’t do this, even though I had told her about seeing others on the helipad previously. I then proceeded to ask her if it was possible to hire out a couple of the musicians to come and play out on the top deck towards the aft of the ship. I said that I was more than willing to pay for them. Again, her reply was that she couldn’t do this. Therefore, I replied to her, what could she/the company do to make this a memorable experience. Her reply was that I could go towards the back of the ship, on the top deck and do it there. Again, I repeated if there was anything else they could to add to that experience to which she replied, no. To say I wasn’t very impressed was an understatement and so if you’re thinking of doing something extra special for a loved one, or planning a special surprise, don’t do it with Celebrity as they didn’t make me or the occasion feel as special as it could be. There was lots of entertainment and activities to do throughout the duration of the cruise and we didn’t get bored. You could get as involved or as little involved as you wanted and their very helpful Celebrity Daily magazine, let you keep up-to-date of the different activities that you could do during the following day. I think it would have been fantastic if the Constellation had a cinema on the ship like they do on P&O and Princess. Like this, I could have caught up on some good movies. They did hold open air cinema nights but one of them was cancelled due to poor weather and the other was of Jungle Book, which I wasn’t fussed about seeing. Shows that were put on by house staff were quite bizarre and were not up to the ‘Broadway standard’. Costumes, lighting, backdrops, acrobatic aerialists were all very good, but the singers were mediocre with only one fabulous female singer. Dancers were sometimes out of time and lacked sharpness and precision, which I thought was disappointing, considering Celebrity touted their shows as being of a ‘Broadway standard’. I was expecting dancers with the professionalism of Strictly Come Dancing but instead was given something very different. However, the shows were passable and were good at a basic level of entertainment value. We didn’t do any shore excursions with them. We did have one booked with them before the cruise, which was to go up to Mount Etna and experience the craters but this was cancelled two months before the cruise with no reason given. We did try and book another one whilst on the cruise that appeared quite similar to the one we originally booked but we refused to pay the price of $370pp when originally, the itinerary we booked would have only cost us $150pp. Nevertheless, there were lots of lovely excursions that you could have booked whilst on the ship so long as you were willing to part with a hefty lump sum of money. My best advice on getting good value for money and going to see some fantastic places is doing some research before you leave on your ports of call so that you know what it is that you want to see and how you are going to get there. It does take a bit of time planning it beforehand but it makes such a difference when you’re actually on holiday as it makes it stress free and doesn’t waste any of your precious holiday time. Additionally, Celebrity were very good at providing shuttle coaches (at a small fee) if ports were quite a distance from the main city and I would recommend these and they are well organised with very little wait time. In summary, overall a very good cruise with very good staff, a beautiful ship with luscious interiors, food and beverages, with some fantastic ports of call. Apart from those irritating moments which I mentioned previously, it was lovely relaxing holiday that we both thoroughly enjoyed and were quite upset when it all came to an end. I would definitely recommend Celebrity to anyone, even with those negatives as generally, the experience proved a relaxing and re-energising holiday where most of your needs are met and you are mostly made to feel like a celebrity. Read Less
13 Helpful Votes
Sail Date: July 2016
Ship picked full for money grabbing Celebrity Cruises no thought for personal touch at all...why do they do this. Altering bars on the ship to accommodate more cabins when here's no room on decks for people to even swim or ... Read More
Ship picked full for money grabbing Celebrity Cruises no thought for personal touch at all...why do they do this. Altering bars on the ship to accommodate more cabins when here's no room on decks for people to even swim or sunbathe unless you get up at 7am to get a sun bed. Usual queue jumping with a lot of people so ignorant they don't even know there doing it ...... It's very sad that people stope that low One day people that really understand cruise people, will notice these things going on, and move out from their bubble of cruise life and step into the real world Celebrity have got greedy, and it's shows on this ship. Long never ending people waiting in line at buffet, then waiting for drinks at the bars. It's a shame they cram so many people on for shear greed. It does put you off a bit, but no doubt when we get over this one and dust settles, we will go back for a bit more cruising... Read Less
Sail Date: May 2016
A brilliant itinerary :Venice, Croatia (Dubrovnik, Split, Koper) Montenegro, Valletta, Slovenia, Italy (Ravenna, Catania and Salerno)Pretty good weather (though heavy rain in Venice) and a very nice crew. The food was generally very good. ... Read More
A brilliant itinerary :Venice, Croatia (Dubrovnik, Split, Koper) Montenegro, Valletta, Slovenia, Italy (Ravenna, Catania and Salerno)Pretty good weather (though heavy rain in Venice) and a very nice crew. The food was generally very good. We were unfortunate enough to need the medical team in an emergency and I can't thank them enough, they were brilliant.Only two moans: the water in the pools tasted salty but I was assured it wasn't salt water. I found this unpleasant to swim in as it stung my sensitive skin. A bigger problem for us was the siting of DJ Crazy Prince most nights on the landing over the main staircase atrium by the cocktail bar so that when we were sitting enjoying a quiet pot of tea after dinner ( in the only place you could get actually one, al Bacio cafe) we were assaulted by loud thumping "techno" and disco music from the floor below. This meant 3 decks had this noise. The same younger (ie 40 ish) guests - maybe 20 of them- were dancing and enjoying this most nights but I don't think it was to the taste of many older (typically cruiser) guests. We would have had a better cruise if EITHER the DJ was in a more enclosed area- one of the bars perhaps- OR we could have got our tea and coffee somewhere quieter, such as Celllar masters. I asked about taking a tray through as they were adjacent facilities but i was told if i did so I would have to have a paper take away cup...not the experience I wanted. This was due to the design of the ship, I don't recall this as a problem on Celebrity Eclipse. Otherwise a lovely cruise. Read Less
2 Helpful Votes
Sail Date: August 2015
Travelled as a group of 10 friends having booked this cruise some 14 months in advance for the itinerary which did not disappoint. Having previously cruised on the Reflection we knew that this ship was smaller and older, indeed it was ... Read More
Travelled as a group of 10 friends having booked this cruise some 14 months in advance for the itinerary which did not disappoint. Having previously cruised on the Reflection we knew that this ship was smaller and older, indeed it was starting to feel a little frayed around the edges. Have summarised below the good and bad points; Good: The ship is kept very clean, no issues with our stateroom 8078 which was well maintained and kept very clean and tidy by our attendants. Without exception all staff were very friendly and helpful. Particular thanks to Willy, Zoran C and Marco in the main dining room who did a great job looking after us. Vlad in the sunset bar and Angel who seemed to pop up everywhere. All worked extremely hard but kept smiling throughout we really looked forward to our evening meal with them and other interaction. Food quality was very good as was service the only issue was sometimes the temperature of food in the buffet restaurant not really hot enough. Great itinerary and adequate time in port. Less Good: There is now a clear "class" distinction on this cruise line that we didn't experience last time with some areas now out of bounds for "normal" passengers like us in concierge class. Examples are Michael's bar which we really enjoyed on Reflection - this bar was often empty as a result whilst the Martini Bar was too full with queues to be served - not good. Separate eating areas introduced for premium passengers - waste of space on a small ship like this. The most ridiculous manifestation was a 3 ft length of red carpet on the quay side to welcome back suite passengers - we really did laugh out loud at that one! Entertainment was very poor. Don't visit the adult themed late night show it was plain embarrassing and an excuse for cheap titillation, awful. Highlight of the cruise was a flautist (!!!) and rip off Beatles - but there were only 2 and they couldn't sing that well. The house bands were passable standard cruise level. Staff encouraged to sell to passengers, new limitations on drinks available on classic package led us to upgrade. Drinks service in lounge bars was very slow and we noted that staff often withheld our cards for up to 20 mins, as we had pre paid for drinks this presumably is to reduce passenger consumption! Where Celebrity use commercial ports surely transfer to the "attraction" should be free? Instead Celebrity rip off passengers with extortionate transfer costs when public transport or taxi is a fraction of the cost - give your money to the local taxi drivers they will be greatful and not rip you off. Overall we paid a significant sum for this cruise, we didn't feel standards matched the premium price paid (try Thompson - really - better entertainment and food not far behind now, bigger cabin too) we all 10 agreed to try a different cruise line next time. Impression was of a greedy company, cost cutting and taking passengers for granted. So in summary great staff shame about the company. Finally kicked us off the boat at 7.15 am for a noon flight that was delayed nearly 2 hours - had our money wanted us off! Read Less
1 Helpful Vote
Sail Date: June 2015
I was very much looking forward to this cruise. I have been on several others and having sailed with RCCL previously I was led to believe that Celebrity was a step up from this. I'm afraid I found otherwise. The ship was older and ... Read More
I was very much looking forward to this cruise. I have been on several others and having sailed with RCCL previously I was led to believe that Celebrity was a step up from this. I'm afraid I found otherwise. The ship was older and smaller and that I can live with as the itinerary was what I wanted to do. However older and smaller is no excuse for poor quality food, unhelpful staff and poor communication of information cruisers needed to know. Captain Tasos was excellent and I very much enjoyed his humour. That said, the ship was tatty and felt downtrodden. There did not seem to be enough staff to cover the needs of the passengers. The communal areas always felt overcrowded and you had no chance of sitting on the back deck at the ocean view cafe as it was minuscule for the number of people. The food was cold, unappetising and done on a budget. I found this in the formal and informal dining areas. The last evening on board I went to the ocean view dining room as I was truly fed up of the other dining rooms offerings. The Buffett meals served that night were pretty much leftovers from the previous 3 or 4 days. I kid you not! Thank goodness they did a tasty curry up there or I may not have eaten. There were no midnight buffets or deck bbq's that you usually see on cruises. On day 1 there was an issue with the cabin door lock that took 4 visits and several hours before I could access my cabin. On the day we were in Dubrovnik a huge thunderstorm occurred. Local flooding and the like. I found myself abandoned with several elderly passengers in town as the shuttle buses failed to come to get us back to the ship. The celebrity rep hid out the storm and left us to fend for ourselves. Eventually after nearly an hour the Aurora rep felt sorry for us and put us on their coach to get back to the ship. We complained and we did get laundry vouchers and the shuttle cost refunded but this was after we insisted on this. I was more concerned about the safety of the older passengers as one had fallen in an open drain waist deep and a few others were very cold, the staff onboard did not seem to care about their safety. Also one of the ladies from that day had her tshirt shrunk by the laundry. The top was valued at $50 but they only refunded her $20 The TV didn't work well the toilet didn't flush always the safe gave up and I had to keep popping up to guest relations to fix things. They got to know me quite well! I got a little fed up of the constant pressure to buy drinks packages or dining options. I did do the Ocean Liners dining and although the waiters were very attentive I still didn't feel it was high end dining. At the extra cost of around $70 I don't think it was worth it. I loved the itinerary but otherwise I didn't enjoy the ship and its offerings which is sad because I do love cruising and still love that special feeling you get from the whole experience on board. Read Less
2 Helpful Votes
Sail Date: May 2015
Firstly, I was well impressed by the efficiency and friendliness of the staff together with the skill and wit of the Captain. However, there were many problems that detracted from us fully enjoying our second cruise experience: # ... Read More
Firstly, I was well impressed by the efficiency and friendliness of the staff together with the skill and wit of the Captain. However, there were many problems that detracted from us fully enjoying our second cruise experience: # Given that most of the time spent in the cabin is actually spent in bed, two single mattresses pushed together do not make a comfortable night's sleep # Trying to relax at the pool was not possible since one guy was chipping away at paintwotk on the railings WITH A SCRAPER! while another was at a different point on an extending platform chipping away a more paintwork WITH A SCRAPER! # Formal Nights were a disappointment as many diners did not bother to make any effort - why have a dress code if it is not to be enforced? Men were allowed in with open neck casual shirts; some ladies seemed to think that, for instance, a sparkly cardigan over a 'beach' dress constituted dressing-up. # Every night at the Theatre, there was an announcement about the first two rows being reserved for over 18s and yet every night a couple and their son were sat in the middle of the front row.- why have the announcements if there is no enforcement? # I thought the price of the shuttle coaches were a rip-off # I thought the commission charged in the casino to obtain dollars was a rip-off - even more so the ATM # Most of the time I went to the bar to order our drinks as waiters seemed to misinterpret my specific request for Bacardi as a request for any cheap white rum # The wifi charges are archaic and more annoying is that the speed is too slow - we could not connect with our family on a special day which was incredibly disappointing and angering that we paid to be not connected This cruise was to celebrate our 40th wedding anniversary a few weeks before the cruise together with my wife's special birthday on the cruise - the experience fell short of what we had been assured was a premium cruise company. Read Less
1 Helpful Vote
Sail Date: April 2015
We sailed on the spring 13 day transatlantic to Rome ,previous Celebrity cruise was on Silhouette last summer.embarkation was fairly painless as we were Select members. We did have a bit of a wait for our cabins and used this to get ... Read More
We sailed on the spring 13 day transatlantic to Rome ,previous Celebrity cruise was on Silhouette last summer.embarkation was fairly painless as we were Select members. We did have a bit of a wait for our cabins and used this to get better acquainted with the ship.we went to the caffe al Bacio and had excellent service and delicious coffees and cake. However this was the last time we received any great service on deck 3 or 4. We have been on 12 cruises in total. Our cabin was an oceanview 7000 and ver spacious , looking out over the helipad. Cabin attendants wear excellent and perhaps a bit too zealous as we were walked in on a few times even after we placed the do not disturb sign on the door We had the bar setup in the cabin and everything arrived on time.this is where things start to fall apart. We called to confirm our select dining and were told the only time was 9 pm. I Explained that would be too late but they said nothing could be done so we ate in the Oceanview Grill that evening and as it turned out for the rest of the cruise. I will explain later... Anyway we enjoyed the meals in the Oceanview and the staff were very hard working but cutbacks were very obvious and I felt sorry for them. Evenings were the best times to obtain seating as the rest of the time it was a zoo and we had problems getting food and a table there. The next evening I called down again and again was told no seating was available at the time we wanted, neither 5.30 nor 6 o'clock. At this point I became annoyed and explained that we had paid for select dining and it was suggested that we try the pay for food venues. I had to argue and finally we were told to show up at 6 pm. We went to the dining room and were seated where we proceeded to wait for twenty minutes before a waiter arrived. I saw staff standing around and giggling. We then left the dining room and did not return. The maître d called and asked why and we explained service was too slow. Just asked for our cabin number. This set a pattern on this cruise. Read Less
1 Helpful Vote
Sail Date: April 2015
This was our fourth transatlantic – the other three have all been with celebrity and all on solstice class ships. In fact, all of our previous cruises have been with celebrity on solstice class ships so this was our first experience of ... Read More
This was our fourth transatlantic – the other three have all been with celebrity and all on solstice class ships. In fact, all of our previous cruises have been with celebrity on solstice class ships so this was our first experience of one of the older ships. We weren't sure what to expect, but felt confident that given the number of positive reviews we'd read – celebrity constellation wasn't going to disappoint us and... (I'll cut to the chase here) it didn't really disappoint is, but I have to say we simply don't think it's quite as good as the solstice class ships – possibly that was just our experience on this cruise? I've put further details below and leave you the reader to decide. We spent a few days in Ft. Lauderdale and really enjoyed them, what a lovely place, the water taxi right being something of a highlight! Boarding.. was pretty much pain free – is it only me that gets really stressed leaving my suitcases with a complete stranger at the terminal?? – I have a recurring fear the cases simply won't get there, consequently I also make sure I tip the baggage guy (which for a Brit is a pretty stressful experience because we simply don't know how much to tip whether we should tip at all) .. anyway the bags arrived .. one was delayed because it contained a few bottles of tonic water – apparently Now – this was one thing we got wrong, recognising that many people board early, to enjoy the ships facilities, we boarded at about 1 PM, consequently the room wasn't ready ... not a problem, we headed bistro on five (one of our favourites) .. unfortunately, it seemed everyone else had, so there wasn't a table available. a glass of wine in the cellar Masters calmed us down a little .. and soon a table was ready – no sooner had we sat down than the announcement came that the rooms were ready ( our timing on this occasion was definitely off) .. we finished our meal and headed off to the room .. aqua class cabin number 9080 pounds – I think all in all it was very good in fact – possibly the only aspect of the ship that was "slightly better" than solstice class .. a better wardrobe, and proper bedside tables .. were a definite plus. Unfortunately the flatscreen TV and interactive television is a definite disappointment - there were NO free on demand movies - this might seem like any minor gripe, but we've really enjoyed (on the solstice class ships)the ability to watch fairly new films using the pay-per-view system – you can start stop pause rewind re-watch – altogether absolutely excellent – this in turn is usually motivated us to buy one of the other movies.. unfortunately – there were only movies to buy – there were movies on the remaining channels (probably on a continuous loop) but there was no real way to see which movie was on and what time it would be starting – plus as we crossed the Atlantic the channels faded in and out with new ones coming in, and other ones dropping out. - This was a definite negative.. Also – I have to say that the present Mrs barnos was disappointed with the general standard of cleanliness and quality and state of repair of certain aspects of the cabin. In particular, there were holes in the sheets! and she felt that the sofa was little drab.. Further gripe – evening including Captains club Internet minutes I still ended up purchasing a couple of extra bundles – largely because the connection was so unbelievably slow. Bearing in mind I've travelled transatlantic with celebrity before – so I know the connection might not be brilliant but (presumably due to the age of the ship?) The connection was frankly awful and they shouldn't charge for it – it's that bad ... incidentally a warning to any UK customers who use the mobile service provider EE .. apparently although they are just about the biggest in the UK at the moment, there are the only mobile service provider that doesn't connect to celebrities cellular at sea type mobile service .. so apart from poor Internet, I also had two weeks of no mobile.. thankfully my better half's T mobile connection worked fine! I'm going to edit the comments down here and try and be as concise as possible. yes, it's still a nice ship, in general the staff were excellent, the weather was exceptionally kind to us and the captain deserves a special mention. Capt Nicholas I think. I've never seen a captain so "visible", interesting uncommunicative morning announcements, taking great care to Advise us about the weather (surely that's the only thing that is of real interest on a transatlantic crossing). visible about the ship and very friendly and personable – I suggest this guy is heading for the top! Now the down side or negative points. Our principal reason for continuing to choose celebrity probably the quality of the food.. and the food here – including our favourite restaurant Blu .. was good but by no means exceptional, and on some occasions disappointing. Blu was still good – enjoyable and I would certainly choose to travel Aqua class for this reason alone. However, after a few days the "imagination" or creativity seemed to fade and many of the course choices seemed predictable. On a couple of occasions we were told by the waiting staff not to have a particular course as it was dry/disappointing or whatever .. I think there is a problem with the distance between this restaurant in the kitchen (we were told its three decks away) The Oceanview cafe was disappointing. firstly, I was extremely surprised to find that whenever we seem to turn up for a late lunch or late breakfast there were large sections closed or in evident transition – plus the choices were simply not very good. When compared to the Oceanview cafe on the solstice class ships, 9Hardly ever closed and usually spoiled for choice at every occasion). We didn't eat in the MDR .. other than afternoon tea for Captains club elite .. okay personal gripe here .. forgive me, we love travelling to America and generally love all aspects of American service BUT there is only one thing that is important when making tea – is that the water MUST be scalding hot at the moment it hits the tea ... don't worry about milk first/ water first – just simply pour boiling water on tea leaves .. it's really that simple. Unfortunately, as often happens, afternoon tea covered every single conceivable angle except failing on the only aspect that is essential (that's the scalding hot water hitting the tea part) .. if you don't get that right, there's no point in offering a huge range of fancy sandwiches, scones with jam and cream, 10 or 20 choices of tea just make sure that Boiling hot water – hits tea... if you don't get that then please don't bother .. sorry, rant over. We dined in ocean liners on a couple of occasions.. and I'm afraid the levels discussed above were just about the same, okay but not exceptional.. My biggest gripe and general disappointment with Celebrity comes at the end – landing in Rome and returning to the UK, the only flight leaving on the day we arrived was at 10:40 AM from Ciampino airport, which is Rome's second airport. Regrettably, celebrity seemed only interested in offering assistance/transport to Rome's main airport Fiumicino. I approached the guest relations desk several days before we arrived in Rome, and was more or less told that I was "on my own" I had to press them really hard to ask if they could help me organise a taxi or private transfer and I was completely stunned to be told that they could at a cost of €240. I told them I felt sure that the taxi should not be that expensive.. the NOT very helpful lady insisted that they could only use their "port agent" and that's what he'd quoted. It took me 60 seconds to Google " airport transfers Rome" and get a quote for €119. The service was excellent, we were met almost as soon as we left the ship, pleasant taxidriver, smooth ride, generally better service than any we've experienced before (when booking with celebrity). So come on celebrity put the extra effort in having taken our leisure dollars of us and help us end our holidays conveniently! ... I'm sure we'll be back to travel with celebrity again, but, the few disappointments here will make sure that I keep my "eyes open" from alternative cruise lines .. I'm sure there are plenty out there. I have completed my post-cruise survey and asks celebrity to contact me about my specific disappointments... but, I'm not surprised to have not had any contact from them yet. Happy cruising Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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