South America Celebrity Eclipse South America Cruise Reviews

Celebrity Review Celebrity earned a D- for the travel, logistics, entertainment, and customer service performance for their Antartica cruise relative to other luxury vacation options. The onboarding and off boarding process were a free for all, with near zero support moving heavy luggage. Completely an Unacceptable disaster. The ship was old and needs to be modernized. To be completely ...

Why pay three times more for a cruise line that is no different than a mainstream cruise line? by cutting corners on food since the food is actually worse than MSC. Limited entertainment venues, just the captain taking over the PA for an hour about navigation details no one cares about, just get us there! The cabin TV's have limited selections with poor to no reception even when at ...

Our 7 dec 2023-6 jan 2024 celebrity cruise had a great itinerary and wonderful staff but, was a disappointment on many levels, especially when celebrity air left us stranded. so, with almost 20 cruises under our belts, several of them celebrity, and many more in our future, we will never cruise celebrity again. Here are the details, starting with the positive: the 30 day south american ...

Wanted to see South America for the first time. The ship's décor is dated and tired especially the ocean view café, cabins and the lounges. The guest relations staff are mediocre and mostly not good at dealing with problems. The projector in the show theatre is appalling, giving a very blurred image and lack of vibrancy in the colour. Everything on board is way too expensive - drinks, spa, ...

The Celebrity Reflection Transatlantic 2014 cruise spoiled me. The Eclipse in 2019 woke me up. Food poisoning does that. I ate in the Celebrity cafe on the 14th floor. I was treated by the medical staff and once the ship docked in Santiago South America I received further treatment. My cabin 6212 creaked incessantly. This ship does need to be overhauled. The dining room experience was ...

Terrible customer service from concierge desk and customer relations manager. Kids club very unaccomodating and there’s nothing else for young kids to do on board other than swim, which given the cold wasn’t possible a lot of the days. I wouldn’t recommend this ship for anyone with children. Waiters were amazingly friendly and helpful throughout. Manager from kids club is in the wrong type of ...

I chose this holiday cruise for my family since we had not been to South America and not travelled on Celebrity Cruise lines before. we have been on many cruises and lines all over the world but had just never seemed to go on Celebrity so we gave it a try. This itinerary looked great on the website and even had one of the highest overall ratings by reviews which I really can't understand why. We ...

I accidentally chose this cruise line. I should have read the reviews more. The service on the ship was hit and miss. The food was lukewarm to cold in the main dining room. The stateroom itself was very worn, scratched and chipped in so many places of the room, let alone the scratch sheets. I was informed by the activities director that Celebrity did not budget for entertainment. This is a ...