This was our fifth cruise on Celebrity and our third on the Equinox. We both agreed that the quality of service , the quality of food, and the cleanliness has gone somewhat downhill.
The customer service staff seemed disinterested and stern. Even the Future Cruise representative was lackluster. She did make me want to book a future cruise on the ship.
The food in the main restaurant , ...
We sailed this same itinerary last year and loved it so much that we booked again.
This year we found some deficiencies in several areas that will likely see us trying something different for our Vacation dollar and likely try another cruise line upon our next cruise.
On the positive side:
We loved the itinerary and our shore excursions . Why Celebrity would cut their most popular ...
We choose this cruise because we read positive reviews. Each night we had to wait at least 20 minutes for a place in the restaurant regardless of the time we chose. We were always placed by the waiters station where we had waiters reaching over our heads to serve. We were very disappointed with food in the anytime restaurant. Portions were very small. My husband ordered scallops as a starter ...
We have been on the cruise four times and decided to go again because it was such a wonderful ship for food, service and entertainment. This last trip was a disappointment.
The service at the restaurant was not up to par, the waiter chose sometimes to serve the women first and sometimes last. While my husband ate his second appetizer the waiter served everyone else their entree...it guess it ...
This was our fifth 14 night Eclipse cruise to the Southern Caribbean and was definitely the least enjoyable. Due to high sea swells and a lot of rainfall in the past weeks the sea temperature and calmness was severely affected. The water temperature was about 8 F lower than previous visits and was cold. The sea swell in Antigua was so bad that we were unable to enter the water which was most ...
We went back to Celebrity from last 2 cruises with RCL. Last cruise on Celebrity was Equionox in 2015 things change. Recently on RCL Anthem and Grandeur. Celebrity has better food but service on Grandeur was better. Lack of Caribbean music on Eclipse. Bands were decent but very repetitive songs. Mostly current but no cruise feeling. Activities were lacking. Age of passengers were elderly. We might ...
We have cruised 37 times on various cruise lines, but have maintained Elite Status on Celebrity. We have been on the Eclipse 3 or 4 times. We enjoy the layout and offerings of the Solstice Class ships. The cabins are a good size and the service in general is good.
Checkin at Miami went extremely smoothly, and although we did not get immediate access to our cabin, this was understandable as ...
We choose the ship because of its destinations. We have not been to the far south Caribbean and thought it would be fun and interesting to go. We had taken Celebrity to Alaska, but that was 10 years ago, and that experience was quite good. It was clear on that cruise that Celebrity had as its goal to ensure that all passengers had a great experience. But we were quite disappointed by the massive ...
Wanted to try something different than HAL and Princess. Friends raved about food and service on X, found it to be equal, but no better. Killer was no inside cigar lounge and only one outside area for heaters.
Cabin steward excellent, one of the best ever. Loved the cabin, except for folding storage.
BLU was uneven. Breakfast always good, dinner was hit and miss. The chefs tried too hard ...
Wanted to get away and this 14 day cruise visited the Caribbean ports we enjoy. We were pleased with the overall appearance of the ship, which had been refurbished since the last time we sailed on her. All public areas were very clean. Most of the staff, with a few exceptions were friendly and our cabin steward did a fine job for us. However, we were very disappointed with the meal selection in ...