Even upgrading to Aqua Class Didn't help. Room service didn't answer the phone!; Canyon Ranch spa was not near as advertised, it was dirty and smelly, and service was non-existent.
Complaints wire answered with: You call room service and just let it ring: what do you expect when there's only one person answering the phone.
Security procedures coming back onboard really killed the moment, ...
Inflated prices for what you get, and outrageous cover charges for for any else. Noisy Cabin, door slamming most of the day and evenings. Had a bad excursion and the Officers on board could not resolve it, and did not honor what they offered to compensate. People working at Guest Relations Desk are mostly cold, not courteous and not smiling. Specialty restaurants charge way too much money for the ...
We chose this cruise to see if we like the Equinox to take a cruise next year with an itnerary that looks great. We were on the Edge this past year and it was one of the best cruises we had been on in our 30 plus cruises. I thought Celebrity would now be our go to cruiseline.
Maybe due to the length of this cruise the staff could hardly care about anything. We had a suite and our Butler told ...
We have been on over a dozen cruises. In the past 10 years all our cruises have been with Celebrity and Royal Caribbean. It seems with this new EDGE ship, celebrity expended all its energy into the innovation and overlooked the experience, ambiance, sophistication, and class. I really don't know where to begin and how to fix all that is wrong with the experience that they offer. The word dull ...
We chose this cruise because we were doing a week long teaching cruise with one of our favorite bridge teachers.
There were 3 days we could not use our bathroom for hours because the toilets on that side of the deck were clogged. The staff at Guest Services was hostile in general, but especially during toilet problems.
The dining room was dirty, eg previous diners food under the table
We ...
**DO NOT CRUISE ON THIS CRUISELINE**
First and last time I will cruise on the ship. First, they ruined our vacation, everyday we had issues with unauthorized charges on our account so we had to spend alot of time in guest relations. Even the day we returned we had to spend an hour in guest relations because they madr errors in charges on our account.
Second, we caught the bartenders ...
Pro's
The staff everywhere on the ship were upbeat and friendly.
The ship was very clean and well maintained.
I liked my cabin.
The fresh carved meat on the buffet was not dry
The Steak and Chips in the main dining room was amazing.
The Crème Brûlée in the main dining room was excellent.
The desserts in the Café were always good.
The skewered chicken with yogurt dipping ...
30th wedding anniversary.
* Embarking from terminal 25 ft. Lauderdale, port everglades, which is used almost exclusively by Celebrity was a mess, no order at all; Upon arrival in the terminal 25 was met with a very large mass of people standing around Pressed up against the gangway that was not allowing entry to the ship.
* Packs of people no queues, no signs, no directions or explanations ...
So I had two rings stolen from my cabin worth over $2000 by a crew member. This theft was reported to Security who after my husband and I had already searched our room twice, searched it again with video cameras going. This theft was escalated to the Ft. Lauderdale police and the Detective tried to recover them with no luck. Finally this matter was escalated to the CEO who had her Executive Team ...
I WAS a loyal Celebrity cruiser until.....
I have taken my last cruise on Celebrity Cruise Line.
I had three cruises scheduled for 2019. I have completed two of them and canceled the third.
Celebrity Cruise Line has gradually deteriorated to the point that I am no longer willing to go on a cruise that I scheduled for November of this year.
My first cruise this year on the Equinox was ...