Eastern & Western Caribbean (B2B)
As a veteran cruiser, of 22 Cruises total, I must say this cruise (B2B) left me feeling empty. Yes, it beat working or being home in the harsh realities of winter, and any time on ... Read More
Eastern & Western Caribbean (B2B)
As a veteran cruiser, of 22 Cruises total, I must say this cruise (B2B) left me feeling empty. Yes, it beat working or being home in the harsh realities of winter, and any time on a cruise ship is a good time. I can only give the Silhouette Three Stars, and wish I had better researched the ship prior to booking my B2B. But most of my critical thoughts are based around the food or dining options....
Our cabin, 9358 and cabin steward, Marcos, were Excellent! I have nothing but high marks for him. We never wanted for anything. A mere mention of a thought or idea, and it happened! He gave us the space when needed, serviced our room when it worked for us; as it should be. We tipped him accordingly.
Lawn Club Grill, for lunch, #1
We tried it during the first of the B2B and found it to be quite good; $10 per person charge. The Cookie for desert alone was worth it! Great Concept!
We booked a Concierge room and found the cabin space to be less than expected.... not less in square footage, so to speak, but it seemed as if there are less cubby holes or shelf space to stick the little things you need a place for. So as another reviewer had already mentioned, doing a B2B in this cabin was tight & cozy. We made it work, being very disciplined in putting things where they needed to go, etc.
Lawn Club Grill, for lunch, #2
We went there a second time during the first cruise and found it to be quite disorganized. Service was fair at best, but the time for the meal was double of what it should have been. The Chef's / Cooks were even arguing among themselves and the burger took too long.... $10 service charge.
With a hope to repeat our first experience (in the good section, above) we went a third time to the Lawn Club Grill, #3. Made reservations beforehand.
Arrived a few minutes prior to our reserved time. Waited. and waited, behind another couple. The wait for seating, at the entrance was over 8 minutes; for a Specialty Restaurant, with Reservations! Upon being escorted to a table, another wait started. 5-10 minutes before anyone noticed us enough to give us water. Actually, No One had noticed us, and I had managed to flag down the hostess that had escorted us to our table, and pointed out that 10 minutes later, we had not even been acknowledged or offered water. It was clear they were overwhelmed with the crowd. However I dispute that, as when I made my reservation, they said "all we have open is 1:00" which I accepted. So based on reservations, they knew they were going to be busy. Finally, it appeared as if additional staff appeared. A manager looking person saw the look on my face and came over to ask why I was looking so frustrated. I explained what had happened thus far, to which she listened and apologized. Burgers arrived soon afterwards..... and the desert cookie seconds after our burger boards had been cleared. So it seems to have made a difference? Service Charge $15 / per person! Not sure where I missed seeing the increase, but for lunch approaching not worth it.
We too received the letter 'suggesting' that for Select we come at this time or that time? What? Isn't the whole concept of Select Dining to come when you want to? Not when it's convenient for the Dining Room? Regardless of when we went to the Dining room, the Select Dining Hostess always seemed overwhelmed. We came one night, she was in panic mode as it was busy; were told it would be 20 minutes, and given a pager to wait. Another night, no line, but she still appeared frazzled and had to find someone to escort us to a table. So after considering most meals to be 'ok' we ended up using the Oceanview Cafe for many meals. Very peaceful and you pretty much had the place to your self.
I spoke to another passenger, that said they had excellent service when they had sailed on the Silhouette over a year ago. But they had noticed a decline in service (and manpower) from a year ago, to this cruise. They were told that the Cabin stewards used to handle 25 cabins, with a helper. Helpers are no more, so the cabin number has been reduced. However as I mentioned above, our Cabin Steward was awesome -- but it cause me to pause: If there really have been staff reductions in Housekeeping, can I assume the same happened in other departments? For example Dining, which could explain some of my thoughts surrounding Select Dining or the Lawn Club Grill?
I found this ship to be beautiful, but not very well run. All the public areas were clean and well maintained; We arrived at each port at exactly or later than the schedule time (don't most RCL ships arrive before the scheduled time?)
Officers are very visible and very approachable!
Also too much energy is spent trying to sell you something / anything while you're on board. Watches, Jewelry, future cruises, etc...
The Shows were good, and we too loved the December63 group (saw them twice); loved all the comedians - Rich and Luigi both did an Excellent job. I also thought Patrick, that ran most of the Games, did a great job. I can easily see him as a Cruise Director someday soon.
Tender service was a pain in Grand Cayman, but what tender process isn't?
Despite everything above, I will most likely book another Celebrity Cruise -- just not on the Silhouette Read Less