Celebrity Review
Celebrity earned a D- for the travel, logistics, entertainment, and customer service performance for their Antartica cruise relative to other luxury vacation options. The onboarding and off boarding process were a free for all, with near zero support moving heavy luggage. Completely an Unacceptable disaster. The ship was old and needs to be modernized. To be completely ...
Wanted to see South America for the first time. The ship's décor is dated and tired especially the ocean view café, cabins and the lounges. The guest relations staff are mediocre and mostly not good at dealing with problems. The projector in the show theatre is appalling, giving a very blurred image and lack of vibrancy in the colour. Everything on board is way too expensive - drinks, spa, ...
I chose this holiday cruise for my family since we had not been to South America and not travelled on Celebrity Cruise lines before. we have been on many cruises and lines all over the world but had just never seemed to go on Celebrity so we gave it a try. This itinerary looked great on the website and even had one of the highest overall ratings by reviews which I really can't understand why. We ...
I accidentally chose this cruise line. I should have read the reviews more. The service on the ship was hit and miss. The food was lukewarm to cold in the main dining room. The stateroom itself was very worn, scratched and chipped in so many places of the room, let alone the scratch sheets. I was informed by the activities director that Celebrity did not budget for entertainment. This is a ...
This was the second phase of a back to back. Towards the tail end of the cruise, I contacted a stomach virus from the ship. I believed it was not noro virus as there was no vomiting or other symptoms that accompany this illness. On the last night of the March 4th cruise I had blood in my stool, so I decided it would be best to go down to see the ship's medical staff in morning. The doctor ...
This was supposed to be a trip of a life time, booked over 2 years ago.
But its prove to be anything but. We were notified 5 days before departure that "due to a technical issue with the ship's propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots". This meant they cancelled the stop to Puerto Madryn (penguins). We received the princely sum of £131 ...
Passengers were not allowed to use the Constellation Lounge on sea days and some port days in the daylight hours. It was reserved by Park West to sell paintings. There were no other locations on the boat to sit in front and view the cruise, unless I went to sit on the Rooftop Terrace in the full sun and get a sunburn.
The Captains Club Celebration was held in the dark on the Rooftop Terrace ...
This was to be our last continent to see - Antarctica, with stops in South America. We spent around $15,000 including airfare and excursions and a days stay in Buenos Aires before cruise. We had a balcony room in the concierge group. That was a joke to get this grouping. It afforded us to miss one long line in boarding. There were a few perks, but not nearly enough for the extra money. The ...
Chose Antarctica as the trip of a lifetime. Was a totally awful experience :
1. Ship had only one azapod so 72 hours pre-departure we were informed the itinerary was changing as the ship was unable to travel at full speed. 14 day itinerary and we lost one of only four land stops. We are due compensation of 1/14th of the cruise cost but this has not been received yet. Worth noting that the ship ...
1. Notified just a couple of days ahead of departure of propeller problems and that we would misse Port Madryn.
2. Into Ushuala Argentina extremely late 4:30pm and stayed to 2am--long after the town had closed down.
3. Missed Port Stanley. The day we should have arrived was a beautiful day and but the day we attempted to approach Port Stanley we were in purported to be "hurricane force" ...