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295 Celebrity Europe - British Isles & Western Cruise Reviews

This was our eighth cruise overall and third with X. We chose this mainly for the itinerary. Embarkation, disembarkation and ship transfers were very smooth and well executed. We were on Silhouette a couple of years ago and loved ... Read More
This was our eighth cruise overall and third with X. We chose this mainly for the itinerary. Embarkation, disembarkation and ship transfers were very smooth and well executed. We were on Silhouette a couple of years ago and loved The Hideaway so this time we booked on the forward slant, starboard deck 7. It was roomy for just the two of us with a very comfortable mattress and plenty of storage. We love the overhead storage and brought six bins to use with it. On mornings when we didn't go to the MDR for breakfast I trotted down to Cafe al Bacio for danish then coffee only ten steps from the cabin. Our cabin had an oversized balcony with a chaise, two chairs and a table. Of course, we used it more on the southern leg but still found it relaxing up north. The cabin bathrooms are always a topic of discussion on these reviews. Overall, ours was fine - good water pressure and temperature and a bit larger than most we've had. There were two glaring downsides, however. First, describing the towels as rough is an understatement - more like sandpaper. Second, the shampoo was more like water and you needed an entire bottle to get any kind of lather. Next cruise we'll take our own. Our cabin steward, Nichola, was friendly, efficient and responsive to our needs which we expect on X. We took most of our meals in the MDR. No specialties this trip. Our head waiter Stanley, assistant Devon and sommelier Singh were all efficient and professional. Recommendations were usually spot on. Appetizers still tend to be "tiny food" so we always ordered shrimp cocktail or french onion soup as a backup. Some entrees were dry or lacked seasoning. Breakfasts were plentiful but of inconsistent quality. Basically, the MDR was no better than average. Room service, however, was pretty good. We had one each breakfast, lunch and dinner. Portions were good. Bacon was crisp. DW's filet mignon was the best dinner of the cruise. We ate one lunch at the Mast Grill. I thought they grilled your burger when you ordered it. This time they had a pile in a tin and were little better than McDonald's. We booked our excursions through the ship except for Bilbao day 1, Gibraltar and Cartagena when we walked off and wandered. Bilbao day 1 ended in a washout as we got drenched only a few hundred yards from the ship. We enjoyed all the ports and excursions though some were rough walking. As we get older we might want something more sedate. X should be commended for the change they've made to the excursion process. Instead of having people get their tickets at the top of the theater steps, one person from each group went to the stage for them. Of course, calls from the CD to keep certain areas clear for traffic went unheeded until he actually started shaming people. Read Less
Sail Date September 2019
Our 4th Celebrity Cruise (Eclipse, Equinox, Azmara Quest) and now Reflection. What a great ship ! We stayed one night in Amsterdam prior to the cruise and spent one full day and most of the embarkation day touring Amsterdam. We always ... Read More
Our 4th Celebrity Cruise (Eclipse, Equinox, Azmara Quest) and now Reflection. What a great ship ! We stayed one night in Amsterdam prior to the cruise and spent one full day and most of the embarkation day touring Amsterdam. We always check in later in the day prior to sailing and had zero line up. Our Sunset Cabin was excellent, great perspective from the AFT portion of the ship but likely too far of a walk to the elevators for older people. Cabin was very clean and well appointed. We always do carry on, and use the laundry services. MDR was quite good, staff were attentive. Premium Drink Package is worth it if you like to drink and enjoy a nice variety. New Cruise Director (Dan France) was decent coming from Equinox, and we still miss former Cruise Director Richard Spacey now a popular Gym Owner in UK - LOL. Entertainment Shows were decent, comedian was great. Excursions are very expensive and quality was so-so. We booked private tours through the Cruise Critic Roll Call Group who were excellent with over 100 members -- we used Spain Day Tours for one and Barcelona Day tours on another - both vendors are wonderful. Dinner in Murano is exceptional and well worth it. A few suggestions: if taking a transatlantic cruise or multi sea days, TV in the evening is limited with pay per view now $15. So Stream if using paid internet. Pools were great, people were from all over, mostly American, Canada, UK, with representation from China growing each year. Easy to walk off the ship on disembarkation day with Carry-on too. Nice people, great food --staff are very customer focused which makes Celebrity stand above the others. Read Less
Sail Date September 2019
This was our fourth cruise on Celebrity, first on Reflection. Neither my wife nor I had been to Scotland or Ireland so we booked this British Isles cruise, sailing out of and ending in Amsterdam. We did a 5 day precruise stay in the ... Read More
This was our fourth cruise on Celebrity, first on Reflection. Neither my wife nor I had been to Scotland or Ireland so we booked this British Isles cruise, sailing out of and ending in Amsterdam. We did a 5 day precruise stay in the Netherlands on our own. We arrived at Schiphol Airport on Aug 8th. Stayed in Delft 1 night, Bergen 2 nights, and Amsterdam 2 nights. Got a rental car at Schiphol Airport and drove straight to Delft. When we got to Amsterdam we checked into the hotel (Apollofirst Boutique, nice place) and then returned the rental car to a location near Vondelpark. On the morning of the 13th we took an Uber from the hotel to the Passenger Terminal Amsterdam. I have to comment on our experience at the PTA with Celebrity. Sorry to say, but it was very poor. We booked a Sky Suite. We had completed the online boarding forms before we left home and had the boarding passes on our phones. We did not have much of a wait to talk to a check-in agent, but when he got our names he started to ask us questions that we already had answered in the online boarding forms. He had to call somebody to have our SeaPass cards made and we stood there for about three more minutes doing nothing until the cards arrived. Nobody asked to scan the boarding passes on our phones. And the SeaPass cards that this guy had made for us indicated that we had no perks at all. We discovered this about 20 minutes after we boarded the ship, we went to Luminae for lunch and the waiter pointed this out to us when he asked to see our SeaPass cards. It was very unsettling. We went straight from lunch to Michael's club where they immediately printed us correct SeaPass cards. But to summarize, Celebrity's boarding process in Amsterdam is a VERY poorly run operation. I'm not going to use Amsterdam as a departure port any more. Now to the cruise itself. I'll be brief, but see below on the cabin review. The ship and cabin (1688, Sky Suite starboard aft corner Deck 11) were clean and well maintained. Entertainment in the Reflection Theater every night was good. We didn't do any of the other activities that the ship had going on. We did supper mostly in the Luminae restaurant. Food there was mostly good, sometimes a little foofy or too spicy for me. Service in the Luminae was slower than what I remembered from the Luminae on other ships. And they forgot to bring the drinks that I ordered a couple of times. I got the impression they must be understaffed. On the bright side, I let the Luminae hosts know that one of the cruise nights was my wife's birthday, and they bent over backwards to put us at the table she wanted and bring out a birthday cake and sing Happy Birthday that night. We did the ship's shore excursions in every port. The highlight was the Giant's Causeway tour out of Belfast. The lowlight was the Conwy Castle and Wales tour out of Liverpool. Conwy Castle and Conwy Town were fine in the morning, but the tour bus spent all afternoon just driving through Wales and that got pretty boring. We were disappointed in one aspect of our cabin, see the review below. My impression of Celebrity as an organization changed for the worse due to the cabin experience and the check-in experience. They don't tell you some things you really need to know about the some of the suite cabins, and I think it's intentional. Being a British Isles cruise, the weather for about 9 of the 12 days was overcast and drizzly. We were fortunate to have 2 or 3 days of sunny to partly cloudy skies, and an hour or two where there were little patches of blue sky sometimes on the overcast days. This kind of weather is something you have to adjust your expectations for and bring proper clothing and rain gear - especially if you carry a DSLR camera around with you like I do. To summarize - it was a great trip, we went to great ports and saw some very impressive sights, and I'm glad we did it. But there were a couple of glitches on Celebrity's part that were not insignificant. Read Less
Sail Date August 2019
Recently completed a 14 day cruise to Ireland, Iceland and Northern Ireland from London. It looks like to save money Celebrity decided to remove most of the amenities. No fruit, slippers, shower cap, flowers or even a note pad and ... Read More
Recently completed a 14 day cruise to Ireland, Iceland and Northern Ireland from London. It looks like to save money Celebrity decided to remove most of the amenities. No fruit, slippers, shower cap, flowers or even a note pad and pencil. They also no longer print newspapers. The couch seat felt like they removed the padding while the bed was extremely soft with little real support.. The meals in the main dining room ranged from mediocre to excellent. However one dinner took 2 1/2 hours and hadn't even gotten to dessert and coffee. We missed the show. On the other hand the buffet meals were very good to excellent. Speaking of shows, most of the entertainment was very good but the British comics were hard to understand. Management of the ship was poor to say the least. The destination talks were more tour sales pitches than anything. One of the guest main formal presentations was scheduled for a small side auditorium and so many people missed it that they had to reschedule it. Another occasion they changed our departure schedule for the next port but didn't notify anyone until we were steaming that night making it impossible to cancel a tour in time to get a refund. Yet another time we arrived later than scheduled and than proceeded to have only 2 gangways available (2880 passengers) for departing the ship. It took us over 1 1/2 hours to disembark and thereby missed another tour. Submitted a formal written claim for reimbursement for the missed tours and never even got a response. Now all the Captain's Club activities were all of 45 minutes in duration. Why bother getting dressed to go to any one of them. Our cabin steward was excellent and very accommodating. Almost all of the dining room and bar waiters, etc. were very good to excellent except for one sommelier who avoided us like the plague because we didn't purchase the higher priced wines. This was our 7th or 8th Celebrity cruise of the more than 25 cruises we have made. These cruises were made on 10 different cruise lines (none on Carnival). We will never again take a cruise on the Silhouette and are even questioning whether or not we want to try another Celebrity cruise. For a cruise line to claim they are the premium cruise line, this cruise proved differently. More like just barely average. Read Less
Sail Date August 2019
Celebrity Silhouette Guernsey, Ireland and Iceland We are some would say seasoned cruisers and to be honest we chose this cruise about six weeks before sailing because it was at a good price. All of our cruises bar one have been ... Read More
Celebrity Silhouette Guernsey, Ireland and Iceland We are some would say seasoned cruisers and to be honest we chose this cruise about six weeks before sailing because it was at a good price. All of our cruises bar one have been within the Royal Caribbean family We booked a guarantee concierge stateroom and were allocated 2102 on deck 12. Really good position as just one level below Oceanview buffet where we tend to have breakfast and lunch/tea. We use the main dining room (mdr) for dinner and due to the late nature of our booking chose 2nd sitting as select dining was full. Our loyalty status entitled us to be on the waiting list for select and we enquired when we boarded and were told it would be sorted within a couple of days. However, we heard nothing and as the fellow guests on our 8-seat table were such fun, we were quite happy to stay. Stateroom was very well appointed although we did notice savings in concierge of old. Having to request the slippers for the supposedly better quality bath robes and no regular flowers. We were on the same deck as the pools and next to us were the ladies toilets accessed from the pools. Occasionally we noticed the odd flush first thing but nothing more. Great access to the lifts and for us the stairs but a long walk! Particularly back up from decks 4 and 5! Cafe al Bacio on 5 as wonderful as ever. If you have slight mobility issues and like Oceanview I would recommend the position of our stateroom or possibly the room next door. Particularly if you do not wish to use wheelchairs or mobility scooters. Main dining still seems to have lack of portion size awareness for non-meat eaters. Fish portions and some vegetarian were significantly smaller than poultry and meat dishes. I did comment to our wonderful waiter who thereafter always offered me extra fish to compensate - but why did I have to mention it? The food in mdr was seldom hot. However, I was very impressed with Oceanview food and often food was cooked fresh. Salmon, mackerel and traditional fish and chips. Plus, other items which we don't eat including various shellfish etc. One lunchtime there was trifle day - superb! On as a passenger off as cargo! Although we never ate dinner in Oceanview I think the food in there was superior to mdr. In the mdr the daily dinner regular items are rather uninspiring particularly with lacklustre accompanying vegetables. I did find it interesting that they did rotate some of the daily regulars e.g. some days broiled salmon others fish and chips. Dessert wise every day one regular was Apple pie a la mode, why not rotate that with say a cherry pie? When we first sailed celebrity port shuttles were included. Then some, then all were extra but provided by Celebrity. Now we are told they are not provided by Celebrity but by onshore companies! I assume Celebrity must benefit somewhere. Ports of call were wonderful and we managed to tender at St Peter Port, Guernsey. However, the tendering process was awful and many of us did not get ashore until early afternoon leaving us with little time ashore. In our case despite our supposed loyalty advantage. The second day was also a tender Dunmore East for Waterford, that worked a lot better - some lessons had been learnt. We used the shuttle to take us in to town and toured the Waterford Crystal factory. The price it cost was less than half what the ship would have charged us and that includes refreshments. We did experience some choppy, rolling seas in the North Atlantic and there will be some new crockery in Oceanview. Some of the waiting staff were a little unhappy with the conditions but seemed amazed when we asked them if they were ok. A kindly word works wonders. Although we checked our bill regularly on the tv screen we were not given a hard copy of it pre departure. In the past a printed version has always been delivered to the stateroom. A really enjoyable cruise but some of Celebrity's standards continue to slide. Read Less
Sail Date August 2019
Our family travelled from Australia for the Ireland/Iceland cruise this was our 4th Celebrity Cruise and they just seem to keep getting better, food first class in the buffet and dining room plus we went to the Murano which was amazing, ... Read More
Our family travelled from Australia for the Ireland/Iceland cruise this was our 4th Celebrity Cruise and they just seem to keep getting better, food first class in the buffet and dining room plus we went to the Murano which was amazing, teens club first rate, shows weren't that great but there were plenty of other things to do, spent a bit of time at the Martini Bar where Kadek, Umit and co were very entertaining, our wait staff at dinner Lilja and Anton were fantastic and couldn't do enough for us, the band on board Shuffle were also fantastic and actually more entertaining than the main shows, our room attendant Risky was sensational and actually performed on the second last night in one of the shows and his voice was better than any other singer we heard on the ship, attention Celebrity Silhouette entertainment managers get Risky on stage more he is to talented to be cleaning staterooms. We will be back on Celebrity for sure and totally recommend anyone thinking of going on a Celebrity Cruise. Cheers Robdogz Read Less
Sail Date August 2019
We had read so many great reviews of Celebrity so we decided to try them after cruising on three other lines. We were "upgraded" to concierge two days before our cruise. So now our luggage tags were wrong and we had to find a ... Read More
We had read so many great reviews of Celebrity so we decided to try them after cruising on three other lines. We were "upgraded" to concierge two days before our cruise. So now our luggage tags were wrong and we had to find a business center to print them when we got to Amsterdam. Concierge is promised priority delivery but our bags arrived much later than anyone else's on our floor. The concierge embarkation area was the same plastic chairs and the only refreshment was a water jug that was empty. Hardly "special" When we arrived in the room, we had documents for another family, all in Spanish, and only two of our excursion tickets. Had to stand in long line at guest.services who didn't seem to understand when I explained the tickets were missing. We never got our invite to the Connections party despite talking to GS and Concierge. Who knows what else we missed. Our stateroom host had another family's name on his list. He was great after we explained to him we were not the Spanish speakers he was expecting. We later spoke to the cruise director and he also had another family listed for our room. Both the cruise director and Concierge said they would address the issue but we still had calls in Spanish coming from staff throughout the week and our daughter didn't get any kids club information either. The coup de grace was when our daughter's charging privileges were disabled and we went to GS for help. The rep pulled up the account and said "everything is fine". We said the charge was just denied upstairs and the rep said she "updated our account" without touching her computer again. When we said she didn't do anything, she said "I can't help you" and stormed away. Another rep came over, consulted with another staff member, updated the charging and ran a test charge. Why the first person refused to help is unknown. But other than Guest Services, the rest of the staff was fantastic. Our serving team was quick and efficient and got our orders right, even having drinks on the table each night before we arrived. The bar staff is incredible. Very fast and friendly, particularly Imade and Budi at the Martini Bar and the staff at the pool bar. The non-Celebrity entertainers skewed old with a lot of swing music. The Celebrity dancers, singers and aeralists were very good and sang a lot of modern music to make up for all the swing. The cruise entertainment staff worked hard to have fun activities but the layout of the ship caused issues with dance parties as the Grand Foyer was not big enough for all of the people who wanted to dance. One other thing to note is events listed in the app and printed dailies are moved or times are changed and the app is not updated. Menus in app were also different sometimes from the actual restaurant menu., Read Less
Sail Date August 2019
This was the itinerary that we wanted so we took a balcony cabin as we usually do. The cabin was like every other cruise cabin that we've ever been on...not good, not bad. The cleanup service was good and it was, thankfully, quiet. ... Read More
This was the itinerary that we wanted so we took a balcony cabin as we usually do. The cabin was like every other cruise cabin that we've ever been on...not good, not bad. The cleanup service was good and it was, thankfully, quiet. The food, like every other cruise line, was staggeringly mediocre. Restaurant service was OK except for the steward. If he was overworked, then something should have been done. It's easy enough to place partially finished bottles on tables, but then you need to be around to pour wine. I noticed that others at our table with drink packages got regular service. I'd like to ask Celebrity what the difference was, My main problem with Celebrity is the same one as with other cruise lines. That is the Hand Out Syndrome. After we reserved a cabin, I got about 25 email a wqeek trying to make me believe that something else needed to be done. In fact, they were just advertisements. Once on board, the sales pitches for jeweler, watches and other odds and ends was never ending. Buy this, buy that. Take part in specialty drinks bars where, btw, the drinks package did not always hold sway. Bottom line, Celebrity, I'm tired of you making things easy on yourself, trying to sell us stuff, providing mediocre food, and constantly begging us for good service reviews. One evening, I was not terribly hungry so I didn't eat much. The maitre d' was at my side saying he would get me something else from the kitchen. I had to fight the guy off to get him to leave me alone. Celebrity should take a hint from Holland America. All queries and requests are immediate answered with "Yes sir". I might mention one more thing that annoyed me. In the buffet on the top deck, why are there waiters wandering around selling bottled water and specialty coffees, while people bussed their own tables. This was compounded by the fact that there is not enough room at peak times for people to come in and eat. It is not the place of the cruise line (vendor) to tell the passengers (customers) to finish and get moving so that someone else can use the table. Overall, the cruise was OK..just OK. Some attention to detail and less attention to pestering passengers to pull out their wallets. Since you ask below about fitness and recreation, my wife likes to work out. She signed up for classes that were canceled as "there have to be 3 for a class". What kind of nonsense is this? You offer a class, you hold it any ANYONE shows up. That nonsense simply comes under the heading of "bad service". Read Less
Sail Date July 2019
We chose this cruise for the itinerary. The itinerary was wonderful; we thoroughly enjoyed every port. Our service issues were numerous: a computer error kept us standing at check-in for 20 minutes, two different parties were assigned ... Read More
We chose this cruise for the itinerary. The itinerary was wonderful; we thoroughly enjoyed every port. Our service issues were numerous: a computer error kept us standing at check-in for 20 minutes, two different parties were assigned the same table in the dining room, the Customer Service line was regularly 40 minutes for days, the Customer Service staff gave us incorrect information, the final bill was illegible, our room key was inoperable. All avoidable issues. When these concerns were raised to the Cruise Director, his response was "go have a drink and forget about it". Wow. The ship is beautiful. Our cabin was exactly as we would have expected it. Most of the on-board entertainment was good. Celebrity has made changes that reduce the value of drink packages. The prices on the packages have gone up while the price of the drinks has also gone up. Now, Baileys is priced as a "Premium" drink, which means that it cannot be purchased with the Classic Drink Package any more. We no longer see Celebrity as offering a premium experience due to their recent changes. Read Less
Sail Date July 2019
Second time on Reflection and third time on Celebrity. Been on over 20 RCCL cruises and am a Diamond Plus Member. The ship is fine, clean and very nice staff. We had all 4 perks and used them all. WiFi worked well. Premium drink ... Read More
Second time on Reflection and third time on Celebrity. Been on over 20 RCCL cruises and am a Diamond Plus Member. The ship is fine, clean and very nice staff. We had all 4 perks and used them all. WiFi worked well. Premium drink package was great. Balcony cabin typical of a cruise ship in size and bathroom. Cabin Stewart was just decent. Main dining room was the biggest disappointment as there was nothing special in the dining room in regards to the food, presentation and desserts. Weak menus had us eating 6 times out of the dining room out of 12 nights. The wait staff was excellent but the food was unimpressive and the menu might was well been RCCL’s. Lawn club, Murano and the Porch scored high marks from our group. The many and presentation is what you used to see in the main dining room. Now you have to pay for it and up to $55 per person! Want a choice steak add another $15! Porch best deal on ship at $30 pp and comes with a seafood tower and great desserts. We were the only only ones dining there on the night we went. Next time we book a specialty dining package since the main dining room is mediocre. Aqua spa food is nice in the am. The buffet is better here than RCCL by far but dealing with the people in line and their unsanitary ways is frightening. One passenger decided she did not like her French fries and threw them back in the French fry container in the buffet!! The Solarium which is a haven after touring all day was open to small children from 5-7 pm everyday. You can only imagine the noise they make with a closed glass roof. The rule is you have to be 16+ years old to be in the one adult area on the ship. Not this ship! They said because of the cool weather they wanted to allow children in the Solarium. I like kids and all but when trying to relax I do not want to hear them screaming. Bar staff was great and the Coffee Bar staff was the best on the ship and my favorite place to go. Fitness center was fitted well with machines and weights. Not real busy as many people are more than working out. Spa was decent. $150 for a 50 minute massage. They did have in port specials. Cruise director was great but the entertainment was lacking overall in the theater. Live music in the Central area was better. Casino was ok but not busy and not a lot of energy. We went to 9 ports with one overnight in 12 days so very busy cruise. Easy on and easy off at the ports and disembarkation was very quick. Elite members receive very few benefits when you already have all 4 perks. The free laundry bag was the best of the benefits. Read Less
Sail Date July 2019
We chose this cruise because of the itinerary and because friends had recommended the Aqua Class cabins and dining room. Positives: Comfortable cabin, very well maintained by our excellent steward, Leslie. Ports ... Read More
We chose this cruise because of the itinerary and because friends had recommended the Aqua Class cabins and dining room. Positives: Comfortable cabin, very well maintained by our excellent steward, Leslie. Ports were all very good and the ship schedule also. Aqua class dining room a pleasure with excellent service and generally good cuisine. If your entrée was unsatisfactory, you could request something else, and it was delivered promptly. Some dishes were too salty. We enjoyed the first night's Irish dance and music performance very much. Lido café food was varied and delicious, with superb Asian and Indian dishes. Negatives: The muster drill was ridiculous with a cartoonish film which made light of what should be a serious subject. With the exception of the first night's entertainment, we skipped the rest, which did not interest us (also the music was far too LOUD). Excursions were expensive and some were excellent, but some poor. Drink prices and wine costs very expensive. Same for Wi-Fi. No free shuttles to ports. Library poor with no daily newspapers and very few books. We attended one lecture on Paris architecture and wish there had been more comparable educational offerings. No self serve laundry. Laundry charges exorbitant. Celebrity fares seem attractive, but they do not offer many inclusions. Everything costs extra! Would we cruise with Celebrity again? Probably not unless the itinerary was very attractive and the price right. Read Less
Sail Date June 2019
Have always tried to stay on the small side for cruises, but this itinerary attracted us, so we gave it a try. Having experienced embarkation disasters before we were expecting the worst. Wow!! Walked right in and were directed to a line ... Read More
Have always tried to stay on the small side for cruises, but this itinerary attracted us, so we gave it a try. Having experienced embarkation disasters before we were expecting the worst. Wow!! Walked right in and were directed to a line with no one in it. Walked right to the waiting area and barely got sat down when we were called for the bus to take us to the ship. Right on board. Ordered a drink and prepared to sit awhile. Did not even finish it when it was announced, early, that our room was ready. Bags were in the room. Rocky, our room steward met us and walked us through his spiel. He was great the whole time. Smiling and happy. What can I do for you. Room was a standard balcony. Typical cruise ship room. No problems the entire voyage. I am a big guy (6'1" 260) and the shower was just fine. Wandered up to the Oasis Café for lunch. The variety of food was excellent. Drink folks were around a lot, but not pushy. The food was so good in the Oasis, that we only went to the main dining room one night. A great selection and they would cook chicken, steak, fish, or burgers very quickly. Always a carving station. Loved the gyro meat when it was on. Dinner had most of what was available in the main dining room. Our main dining room experience was good, I just hate dressing up and waiting for the courses. Casino was good. Did not lose money. Can't say that I made a bunch, but I didn't lose. Getting on and off the ship was not a huge problem. There was usually a line, but no big deal. Only used 2 of Celebrity's excursions and only because we had On Board Credit (OBC). Trip to Cork and Jameson was very good and worth the money, but the trip to Honfleur was a serious rip. Just a bus tour with a confused young man in charge of the bus. We used About Dublin Taxi Tours in Dublin and a private tour in Bruges. Those and others were booked with folks on the Cruise Critic thread for our cruise. This was our second Celebrity cruise and I am impressed that they are not pushy about selling you their overpriced art, jewelry, etc. I like the lack of sales announcements, but at the same time we could not hear any announcements because if the TV was not set to the right channel you never got them w/out opening your door. How's that for the biggest complaint....couldn't hear the announcements?? The one early in the morning told you that we were docked and you could get off. Elevators had signs that told you what deck to go to. Hints/Tips... Had to track down the good beer. The Master Cellar wine bar is where they hide the good stuff (Duvel, Leffe, La Fin du Monde). Sunset Bar at the back of the Oasis Café was a great place to watch the world go by. Rarely crowded and if it got cool they brought out the blankets. If Kennedy is working, you will have some great laughs. Brought too many clothes. Entertainment was OK. Best stuff was the folks they brought on for one night. Not a big song and dance guy, so the productions did not thrill me. Never got my chance to call the ship a "boat" in front of a ship's officer. The look that you get is priceless. A great trip. Read Less
Sail Date June 2019
The itinerary was excellent. Love that cruise ships going out of Dublin. The required need to use shuttle buses from makeshift passenger terminal was awkward. Much better at disembarktion. The staff friendly and very helpful. Food and ... Read More
The itinerary was excellent. Love that cruise ships going out of Dublin. The required need to use shuttle buses from makeshift passenger terminal was awkward. Much better at disembarktion. The staff friendly and very helpful. Food and overall service excellent. Staff did great job having cabins ready when guests boarded. Embarking and Disembarking was very smooth most of the time. Enjoyed Celebrity organized tours. The Destination Concierge was exceptional. Future Cruise staff very attentive and well informed. Felt the overall decor was a big miss. Art work, mostly dull or black and white very weird subject matter or abstract. Many chairs in public areas too low . Had a balcony room with 2 sharing...very small and sad inadequate storage. Had to keep climbing onto bed to access the over the bed storage bins. Inconvenient and dangerous. The Captain made appearances at events but otherwise was not very visible. The senior staff was out and about but were not particularly approachable. Read Less
Sail Date May 2019
We chose this cruise for the destination. It was my second cruise (my 1st was with Celebrity in 2017 to Alaska) and my husband's first cruise. We were in a suite. Embarkation from the Port of Dublin was a nightmare and took just ... Read More
We chose this cruise for the destination. It was my second cruise (my 1st was with Celebrity in 2017 to Alaska) and my husband's first cruise. We were in a suite. Embarkation from the Port of Dublin was a nightmare and took just shy of two hours. Our cabin was 2210 located aft on deck 12. We liked the layout of the cabin (sofa near balcony). The bathroom was spacious and had lots of storage. The cabin itself had sufficient storage as well. All was in good condition except the sofa was a little threadbare. We could hear a little scraping of chairs from the Sunset Bar above, but mostly in the morning. It was not enough to bother us. Our cabin steward kept our cabin clean and stocked. Our butler was eager and pleasant but was not as present as he should have been. He failed to continuously stock breakfast room service order forms and we had to ask for them. He failed to ask us if we intended to attend the performances, but we showed up anyway to be seated in the reserved seating area. We had to remind him several times for the blankets that we had requested to use on our balcony. He did clear the refrigerator and keep it stocked with water as we had requested. We ate breakfast in our room and were pleased with the quality of the food and timeliness of delivery. The food was warm, but not hot. The coffee was hot. We at most of the rest of our meals in Luminae. The service was exceptional. The food was very good. We did note, though, that the cooked fish dishes were what we considered over-cooked. We ate at the Porch once for lunch and found it very good. We also at Sushi on 5 for lunch and found it very good. The ramen was warm but not hot, but everything else was very good. We had lunch at the Ocean View Café once and found the service very good and the food good as well. We arrived right as lunch service opened and had no trouble finding a table. We were approached by wait staff several times asking if we had a drink order and tables were cleared quickly. We tried a number of the lounges. We enjoyed Michael's lounge for suite guests. Staff were very friendly and professional. They remembered us and our usual drink orders. We enjoyed the several times that entertainment was provided there. Our usual lounge, besides Michaels, was the Ensemble Lounge. We enjoyed the live music there. It could have used another waiter. The bar staff and wait staff were very busy and the wait to put in a drink order was a bit long. We particularly enjoyed the performer Charlotte who played acoustic guitar and sang. We saw the guest performers but not the Celebrity shows. We enjoyed the guest performers in the theater. We enjoyed the silent disco twice. The dance floor was packed both times. We also enjoyed the Beatles review and again the dance floor was packed. We did a Ridele wine tasting that focused on the most appropriate type of glass for a wine. The wines served were very good, the presenter was well informed and a good speaker. We 3 excursions through Celebrity: behind the scenes tour; kayaking; and a tour of a goat farm and dairy. 2 were great and 1 was not. The kayaking was not good because Celebrity had booked too many participants (29). For the operator to get all the participants in 2-man kayaks with the splash guards in place and the rudders set took nearly an hour. That left a little more than an hour of guided tour in the water. Also, it was difficult to keep everyone close enough to hear the tour guide. We did a smaller excursion boat up on fjord on our own and it was great. We did some hiking and some self-guided walks around towns on our own. All very easily. We flew into Dublin 4 days early, rented a car and drove out to the West Coast and along the Wild Atlantic Way. We did a tour of a fish smokehouse and a tour of an oyster farm. We enjoyed a self-guided walk of Galway. We found the Hop on Hop Off bus in Dublin to be a good way to see the city with limited time. We enjoyed all the ports, including Alesund and Bergen. We also enjoyed Belfast. We did Belfast on our own and went to the Titanic Museum and St. George's Market. Read Less
Sail Date May 2019
We have been on many cruises, in many parts of the world. Our cruises have been a mix of Oceania and Princess. We expect a clean ship. It’s the only way to avoid disease. We constantly wash our hands. The Reflection was by far the ... Read More
We have been on many cruises, in many parts of the world. Our cruises have been a mix of Oceania and Princess. We expect a clean ship. It’s the only way to avoid disease. We constantly wash our hands. The Reflection was by far the worst experience. No wash stations at the buffet. Many waiters pimping booze, but not cleaning tables. No beverage service at the tables, the centralized beverage station is a disease cluster with people coughing over it. No visible crew wiping down of common contagion points - elevators, handrails, etc for the entire cruise. The Celebrity Reflection is not a clean ship. We both got norovirus - medical support was good. Two days of quarantine, but stomachs have not fully recovered. Substandard entertainment. Princess far better. Theater not handicapped friendly. Dining room tables packed like sardines. Only good cooking in the specialty restaurant - which they constantly hawked to get you to sign up for. Poor quality of room service food. Never Celebrity. Never again. Read Less
Sail Date May 2019
This itinerary to British Isles and Iceland was on sale so in general we felt a great value for money. Some said there was a downgrade of quality & service but we didn't see that at all. The ship was in good shape, well kept and ... Read More
This itinerary to British Isles and Iceland was on sale so in general we felt a great value for money. Some said there was a downgrade of quality & service but we didn't see that at all. The ship was in good shape, well kept and clean. Service was as usual very good. Embarkation at Dublin was longer than expected. Check in tent was far away from the dock. Most people (except suite guests) needed to wait at least 30-45 mins to board a shuttle that took you to the ship. No excuse, Celebrity could have arranged MORE buses. Food at MDR was OK. Murano was still awesome. Le Petit chef was fun but tasted bad - steak was so tough, not really edible. Buffet was better than expected with paella, shrimp risotto, and fish & chips etc. We were really disappointed with entertainment though as there was no lectures on this cruise - sea days were boring. And because of weather we didn't spend alot of time on deck. Trivias and games were mostly small scaled and only lasted 15-30 mins. I'm not sure about others, many people might enjoy the shows but I found them extremely out-dated and corny. We didn't join any ship's excursions as some of their prices were outrageous. a 5-6 hour tour to Game of Thrones castle cost $399! Some said the bad itinerary was the reason it needed to discount to fill up the rooms. Overall very rushed as the ship departed at 4-5pm most of the ports. Clearly this cruise was not for someone who wished to thoroughly visit a place. Itinerary / embarkation / entertainment needed improvement but still an enjoyable cruise. At this price I would not hesitate to go again. Read Less
Sail Date May 2019
For the destination. Sadly The ship was not spectacular or beautifully decorated. Their main focus was having alcohol available everywhere . Loud blaring music instead of relaxing Pianos, orchestras, or talented musicians. Only the last ... Read More
For the destination. Sadly The ship was not spectacular or beautifully decorated. Their main focus was having alcohol available everywhere . Loud blaring music instead of relaxing Pianos, orchestras, or talented musicians. Only the last night was an Irish band and dancers presented at the theatre. Of all my cruises, the main dining room was the worst I’ve experienced. Main courses were plainly presented, over cooked, nothing special. My own meals are tastier at home. Most of the desserts were pretty but made with fluffy frosting in different flavors. No flourless chocolate cake my favorite. I will say the gelato was very good. The food in the Ocean View was much better than the Opus dining room. When we asked about getting a taxi to get off of the ship the last day guest relations was untruthful telling us we had to have a reservation because no taxies would be available.Also that we must meet in reflection Theatre before getting off the ship but when we got up that morning people were getting off of the ship at 5 AM and taxies were available. This is my first and last experience with Celebrity cruise line. Read Less
Sail Date May 2019
We chose this mini cruise as it fit in with our other holiday plans and we'd never been to Amsterdam before. Last year we sailed on Reflection on our first Celebrity cruise and enjoyed it although we didn't think it was any ... Read More
We chose this mini cruise as it fit in with our other holiday plans and we'd never been to Amsterdam before. Last year we sailed on Reflection on our first Celebrity cruise and enjoyed it although we didn't think it was any better than RCC and definitely no better than Holland America. The ship is pretty much the same as Reflection and our balcony cabin was clean, quiet and functional. We found the food in the MDR average. The first night was horrendous getting in as everyone was waiting outside at 8.30pm fo the second sitting. There was much mayhem and confusion as people tried to find their tables. Our waiter was less than pleased to see us and was miserable and surly all through the meal. We waited over an hour for our starters then a further half hour for the mains. A couple of the meals were wrong and there was no apology. My meal of beef was so small and cold under normal circumstances I would have sent it back however I didn't fancy another long wait. The meals on the second and third night were better and we ordered extra vegetables to fill us up. We found the food in the Ocean View cafe to be ok, again nothing to write home about. The entertainment was very good, the 3 shows we saw much better than anything we saw on Reflection last year. 2 production shows from the singers and dancers and 1 female entertainer who sang and played the piano. Most of the staff were friendly enough but I felt that as this was only a 3 night cruise none of them made any real effort as we would be going home soon. If this was my first Celebrity cruise I'm not sure it would entice me back to do another one in a hurry. Read Less
Sail Date May 2019
We loved Amsterdam on a city break visit year so decided on a short cruise. We loved the skill steering through the lock and the scenery on the river up to Amsterdam. We upgraded to Concierge Class and the speedy check in was good, we ... Read More
We loved Amsterdam on a city break visit year so decided on a short cruise. We loved the skill steering through the lock and the scenery on the river up to Amsterdam. We upgraded to Concierge Class and the speedy check in was good, we had lunch in the main restaurant on the first day for concierge passengers, this was slow in terms of food and drinks service. We were happy with our stateroom, it was clean and tidy, the only complaint I have is that it was hard to get toiletries, they weren’t replaced without asking. A Celebrity cut back I think. We paid nearly five hundred dollars for two drinks packages for three nights, which is an outrageous price, on top of an expensive cruise, especially when you can’t get served. The bar service was atrocious throughout the cruise. Celebrity knew that there would be parties of people on a cruise to a destination like Amsterdam, so should have provided the service. The bars were understaffed, the table waiters were non existent and poorly trained. We waited over half an hour on more than one occasion for two drinks. I asked twice in the casino for drinks service, that never came. Because of the pressure Celebrity put their staff under they were unsmiling verging on grumpy. Celebrity Eclipse has previously given us great bar service. I did make a written complaint at guest services, but one wonders if it is just filed away. Along with other reviews people in the jacuzzis were shouting, ruining the cruise. for other passengers and more importantly guests were drinking out of glasses and bottles whilst in the jacuzzi making it a likely for somebody to sustain a bad cut. The attendants did nothing. The Grand Cuvee restaurant provided very good service both in terms of food and drink. It was a nice touch that we were seated on the same station each night.I also noticed that menus have been reduced from what we have been given on other Celebrity ships. We were lucky to have the Internet included as the prices charged are ridiculous. We will most likely be travelling with Fred Olsen or Princess on future occasions. Other people we talked too shared our opinions and will also cruise with other Cruise lines. Read Less
Sail Date May 2019
This was our return to the beautiful Silhouette since it’s maiden voyage out of Hamburg many years ago. We decided to try out an accessible Sky Suite and we loved the benefits this brought such as Michaels Club and the exclusive ... Read More
This was our return to the beautiful Silhouette since it’s maiden voyage out of Hamburg many years ago. We decided to try out an accessible Sky Suite and we loved the benefits this brought such as Michaels Club and the exclusive restaurant Luminae for suite guests. The service and food in Luminae was fantastic and offered a personalised dining experience. Kurt and his colleagues were amazing and the best service I have had on a cruise ship. The free alcoholic drinks including champagne and cocktails all day in Michaels club added a lovely touch. We were very disappointed by the ocean view cafe as we decided to try this one morning and once for lunch. The buffet restaurant was over crowded making it very difficult to find a seat and you had to fight your way through to grab your food. The quality of most of the food was mostly enjoyable however the rice pudding was cold and way too sweet. The buffet was not up to standard as we had previously come across with Celebrity and the buffet on Royal was much better. Thumbs down on this sailing. The accessible suite was comfortable but the layout wasn’t the best but this was to accommodate wheelchair users. The sofa and TV were located in a very awkward place so you couldn’t watch TV whilst you were sat on the sofa. The accessible bathroom was a very good size although the lack of drainage in the shower meant that water would flow all over the bathroom area making it a paddling pool. On the morning we were at sea the rocking of the ship had made the water escape into the suite soaking the carpet. There was a lack of power sockets near to the beds so charging your mobile had to be done near to the TV unit. A larger TV would have been nice as the only place to watch it was from the bed. Another big disappointment on this sailing was the lack of free loungers in the solarium as this was extremely busy on both occasions we visited it. The cold weather also meant that more passengers tried to utilise this space including certain passengers who treated it like a booze up cruise where they were drinking bottles of beer in the hot tubs. No celebrity solarium attendant challenged them and they were left to their own devices. They certainly didn’t respect other passengers and their behaviour was more I had come to expect on a P&O cruise. The clientele on this sailing wasn’t what we usually find on a Celebrity cruise and Amsterdam was most likely the reason. Another thumbs down on this sailing. The solarium needs to be better supervised and necessary action taken. The size of the solarium also now feels limited compared to Royals Anthems of the Seas which has over twice the size of what is being offered on Celebrity. For once I felt that there was a lack of space and the ship felt over crowded. Not something I’ve experienced with Celebrity on previous sailings. Overall a nice trip but we have had much better sailings with Royal so this will be our first preference from now on. Read Less
Sail Date May 2019
I booked this cruise as part of my quest to experience as many different cruise lines as possible and this was my first Celebrity cruise ...... it most certainly will not be my last. I have to admit it did not start well with, what I ... Read More
I booked this cruise as part of my quest to experience as many different cruise lines as possible and this was my first Celebrity cruise ...... it most certainly will not be my last. I have to admit it did not start well with, what I thought was a very chaotic check-in process, with lots of unnecessary queuing. I much prefer the system where you are allocated a boarding group number and you are called to check-in by group number. The mandatory safety briefing, which lets face it can be a boring chore for regular cruisers, was made interesting by the showing a Bondesque film demonstrating safety factors as well as an amusing cartoon film about the importance of hand washing. Interestingly hand washing and use of hand sanitisers was rigorously enforced onboard, which was good to see. That said, once at the check-in desk the process was quick and efficient. Well the ship itself was amazing - probably the best laid out ship I have cruised on. The central atrium is amazing and there are plenty of nooks and crannies. An impressive library, a good games room but the absolute treasure was The Hideaway, a small area with an eclectic mix of unusual (very comfortable) chairs and nooks to chill and relax in. There is also a fantastic observation gallery. Turning to a subject dear to my heart - food. The buffet is one of the largest I have seen on a cruise ship although that may be an illusion because of the excellent way it has been laid out to make it look spacious. It has an amazing selection of food and you would have to be the most picky of eaters to find nothing you liked. The curries are especially excellent. The only minor gripe in the buffet is not enough seating - on most visits it was a struggle to find a table and it was often the case of loitering and grabbing a table as soon as someone left. The main restaurant is large and impressive with a mixture of large communal tables with some tables for two. We were lucky enough to have a table for two. One of my biggest bugbears with cruising is having to share a dining table with strangers - although I appreciate, for some, it's a major plus. Being picky, my only gripe concerning the main restaurant is dinner is only three courses, having said that portions are generous and you don't come away feeling you could have eaten more. We didn't try any of the speciality restaurants but to be honest we didn't need to as, without exception, the quality of food throughout the ship was exceptional - so why pay more when you can have perfection in your pre-paid package? Entertainment was good with two shows from the ships ensemble - who were very good. There was also a guest appearance from the amazing Claire Maidin when we were in Amsterdam - we hadn't heard of her before but she is very talented. It's a shame there were not more people to see her but many passengers were still ashore in Amsterdam - they missed a treat. Being an American cruise line service was exceptional, you couldn't walk past any member of the crew without being greeted with, at least, a cheery smile and hello. The cabin was very good, narrow but very deep. A silly thing but I liked the way the ends of the bed were rounded, which saved knocks when going to the loo in the middle of the night. The balcony was a good size although we got a soaking one day when, without any warning, they started hosing the balconies on the floor above resulting on an unexpected waterfall on our balcony and almost ruining my camera. A real bonus on this cruise was the sailing down the canal from IJmuiden to Amsterdam. Having previously lived in Amsterdam I didn't go on any excursions but looking at the prices they seemed very expensive for what was on offer. Read Less
Sail Date May 2019
Celebrity Silhouette is the most unstable vessel I have ever sailed upon, and I have sailed many ships from many cruise lines around many parts of the globe. She lurched from side to side and front to rear for the entire two weeks. Two ... Read More
Celebrity Silhouette is the most unstable vessel I have ever sailed upon, and I have sailed many ships from many cruise lines around many parts of the globe. She lurched from side to side and front to rear for the entire two weeks. Two weeks of bouncing off the corridor walks despite calm seas. Spoilt the holiday really. By the end of the two weeks the number of passengers seen with arms,wrists or legs in bandages or casts was on the increase. On the upside, the food was amazing and couldn’t be faulted. The service from wait staff was amazing also. The entertainment however was lacking severely and the facilities on the ship put it in the category of basic compared to their competitors. The cabin was nice but with very limited amount of storage especially for a cruise lasting a fortnight and with no self service laundromat on board, your only option to wash clothes was to use their laundry service, and that is expensive. Read Less
Sail Date October 2018
We have been with many other cruise lines but this was our first with Celebrity. We chose the trip because Ireland and Iceland was an unusual combination. The Southampton embarkation and disembarkation were exceptional; we were in our ... Read More
We have been with many other cruise lines but this was our first with Celebrity. We chose the trip because Ireland and Iceland was an unusual combination. The Southampton embarkation and disembarkation were exceptional; we were in our car going home by 8 am.The ship was excellent and our cabin large and comfortable, although some of the storage was badly designed. Dining in the main restaurant in the evening was very good with a fine menu and fast service. The same restaurant at lunchtime was less good with poor choice and staff being diverted I felt to the self service restaurant. Luckily we were on a drinks package or I would have gone teetotal. $11 plus 18% service charge plus dollar/sterling conversion makes for a dear glass of wine. I felt the chic nights were pointless with a man wearing a tuxedo next to a man in a T- shirt. Either go formal or do away with the chic nights. The entertainment was slimmed down as there were very few sea days but what there was was on a par with other lines. The waiters were the best I've ever had, remembering your name and preferences from almost first meeting. Ports and excursions were a problem.Local disembarkation could be a nightmare and was often poorly planned. The cost of excursions was often in three figures per person. The two cheaper ones we went on were substandard. The charges for shuttle buses were unacceptable; I do not call $16 / person a nominal charge. As we were docked many miles from the advertised ports, getting to Cork or Waterford say was high.Overall I think the lack of attention to smaller details and the high on board costs would persuade us to travel with another line in future. Read Less
Sail Date August 2018
We chose this cruise because we wanted to visit Iceland, the inclusion of Ireland, Northern Ireland and Guernsey were a bonus. We had recently cruised on the Infinity and experienced a few issues. This cruise was better but there are ... Read More
We chose this cruise because we wanted to visit Iceland, the inclusion of Ireland, Northern Ireland and Guernsey were a bonus. We had recently cruised on the Infinity and experienced a few issues. This cruise was better but there are still a few niggling problems. We dined in the Grand Cuvee restaurant and also some of the specialist restaurants. The service in Grand Cuvee was fantastic, the food was okay. Dollar, our server, was attentiveas was her assistant, Juan, they made the meal experience better. I am not a fan of sweet desserts so always go for cheese and biscuits, this was disappointing as it was a meagre plate of dreadful cheese and some cheap biscuits. We asked for Cheddar and were then served with the plastic cheese squares normally put on burgers. As for the speciality dining Murano is undoubtedly the best restaurant I have ever eaten in and that is a lot. Fantastic service and food to die for. Similarly the Tuscan Grill is terrific, smae excellent service and food. We also had dinner at Qsine, oh dear! It is a stupid idea to use iPads to order food especialyy when they do not all work. The food was good but it took an age to eat as it came in little bits. Breakfast in Oceanview was an experience, the food was usually luke warm. Many people complained about this but were ignored. The only other grioe was disembarkation in ports, it took a long time when you visited some locations particularly ReyKjavik where it was a 45 minute queue. The shore excursions were very good, well organised (but over-priced). The entertainment was good with a variety of different entertainers. The positives outweigh the negatives. Read Less
Sail Date August 2018
For this price range, I feel that everything should be in Tip-top shape. Celebrity's ship are way over due a facelift. I know that they are planning them, but I feel that the next year or so while we wait, I may try another cruise ... Read More
For this price range, I feel that everything should be in Tip-top shape. Celebrity's ship are way over due a facelift. I know that they are planning them, but I feel that the next year or so while we wait, I may try another cruise line, a newer ship. The service on Celebrity and the staff are always great! The food in the dining room and buffet are very hit and miss. This is another disappointment for this price level, I feel that you shouldn't have to spend extra to eat in the specialty dining to have great food. We did eat in the specialty dining. Tuscan Grill is always good, but I was so upset about getting rid of Qusine for this stupid Petite Chef- cartoon on your plate and a very mediocre meal, with only two choices- That was a rip off!!! I really missed Qusine the way it was. Our cabin was very comfortable, we felt that we had enough space. Bed very comfy, our stateroom attendant was excellent. I just felt that the cabin needed a facelift. The bathroom and furniture looked worn. I have a real bone to pick with Celebrity about their shore excursions. Do you notice that you cannot read any reviews on any of their shore excursions? I really wish you could. For that reason, I always try to book outside tours and excursions, but sometimes they seem like the best options, but we usually regret it, wishing that I had more information about what to expect. The other thing was that often we felt rushed during the day to get back to the ship and didn't feel like we had enough time to see anything. I guess this is the nature of cruising tho. I do love not having to unpack and pack to get to another location. I do love being at sea, But I think I may have to try another cruise line. Read Less
Sail Date July 2018
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