Celebrity Bermuda Cruise Reviews

My wife and I have been loyal Celebrity cruisers for many years now, going on 6-7-8 (?) different cruises. We always felt that Celebrity knew, understood, and tended to their older-demographic customer base---till now. We were very much looking forward to this, our first post-pandemic cruise, but as it turned out, not as much as we looked forward to the cruise ending! Let me ‘bullet-point’ the ...

I just went on a Celebrity Summit cruise and the bathroom had a really smelly sewage smell. We were shown several rooms that also had that same smell. The room attendant said that the pipes needed to be fixed. I also experienced the same smell in one of the whirlpools. The food in the buffet made me really sick, maybe that’s because the chefs do not wear any gloves when they prepare the food. I ...

First, the thermostat in our room never worked and was “repaired” 3 times. But food was the real problem. The cafeteria food was universally greasy, except personal omelets by Don Hyndryx. The restaurant was unable to serve the meager choices on its own menu. I ordered roasted pork loin and was served ham, and salad Nicoise with “French onion Dijon” dressing was served with the usual choices ...

We expected more from Celebrity. The food choices were limited in the main dining room. They seem to always be trying to upsell you .Difficulty getting off the ship in port with only one gangway. Show times were inconvenient, with no show available after dinner. They were very prompt to close buffet and it was very annoying to have people cleaning around you while you are eating. We thought ...

Boarding ship took over an hour, supervisor on smartphone, indifferent, check in lady rude & slow. Room was dirty including urine stains on toilet, towels torn and stained, bed made incorrectly. Buffet food bland, limited, tables had dirty dishes routinely up to 30 minutes. Main dining room food & service inconsistent, fish always inedible, supervisors almost non-existent. Qsine half of food ...

The cruise started with bad test in my mouth. When we arrived at the ship, we dropped our carry on and want to the excursion desk with questions. The excursion desk agent was very unhelpful when I asked too many(?) questions about the programs. Not only unhelpful, he brushed me off to go to next day’s information session. Then he went to behind the partition said, “Oh my god” so loud my sister and ...

We had a Royal Suite. Our 20th cruise but our first suite. Treated like royalty. We were met at the registration desk by Anka and she escorted on to the ship to Michael's club to meet Manuela our Concierge. No waiting in line it was super. The rooms were not ready yet so we left our carry on luggage with her and went to have a drink and explore.. When the rooms were ready we headed off to our ...

I chose this cruise based on general feedback from a few friends. I was more than disappointed to say the least. Finding BLOOD stains on the bedspread on arrival to our stateroom was disgusting. Not the way you want to start a 9 day cruise. The food was aweful on board. I'm not a food critic but the food in the main dining room was terrible. NO flavor. It seemed like the wait staff were ...

Went with a Group of friend's and family. Entering the Summit you have your photos taken and then are smothered by a man wanting desperately to sell you an ALL you can eat lobster dinner. Making very clear it is all you can eat lobster when I asked, Can I truly have all I can eat lobster? It is just a $45 up charge. Not bad until you get to the dinning room and it turns out to be all you can eat ...

Travelled in a Royal Suite costing $13k. Included premium drinks for both wife and myself. I am teetotal. My wife hardly drinks. She had one glass of wine the whole trip. They charged an extra $6, which the Hotel Director maintained when I said it was petty. The band on board was awful. The only "show" we went to lasted about 30 minutes. Great comedian, but no band, dancers or anything. ...