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1 Helpful Vote
Sail Date: August 2019
I enjoyed my cruise on the Celebrity Summit to Bermuda. I have cruised many times to Bermuda on different lines and I have cruised to extensively on all the major brands to many destinations. The last time I cruised with Celebrity was in ... Read More
I enjoyed my cruise on the Celebrity Summit to Bermuda. I have cruised many times to Bermuda on different lines and I have cruised to extensively on all the major brands to many destinations. The last time I cruised with Celebrity was in 2001 so it was nice to return. Of course nothing stays the same and unfortunately some things that I loved about Celebrity has changed. Gone are pianos and harps playing instead DJs are playing in the main lobby. This kind of takes away from the elegance of it all. I am in my late thirties so I am guessing Celebrity is trying to appeal to people younger than I? They just seem like they can’t find their target audience. In any case, the Summit looks great after her renovation. I loved the interior design and the look of the staterooms. The only place they didn’t renovate was Cellar Masters and Sushi on 5. All in all she looks fairly new. The food was good to average as was service. The buffet restaurant flowed well and had a great selection of food. Embarkation was easy as was the departure. Entertainment seemed plentiful and while the shows were good the performers were excellent. The captain and his officers were very visible and courteous. This was my 10th time visiting Bermuda and it never disappoints. In my opinion, it is one of the best islands that offer some of the best beaches. Simply put, Bermuda is beautiful and I could have stayed a few more days! With all the alterations the Summit has had over the years, the ship doesn’t flow so well like she used to. Sushi on 5 blocks the flow of traffic, the added cabins on deck 11 block the jogging track and the new cabins added on deck 3 hide the Tuscan Grill. You have to go on hunt to find that restaurant. For the life of me I don’t get how they can do that but I guess they paid someone big bucks to come up with that idea. There are no longer any printed directories in the cabin so there is no way of knowing the number of room service or other services for that matter. Even guest relations gave me a wrong number for room service. I traveled with a few other people in cabins scattered around the ship. The inconsistencies with cabin amenities was rather large. My room did not have the advertised robes and tote bag other rooms had that and umbrellas, others had none of the advertised amenities. For me I personally do not care if I don't have robes but they do advertise these amenities. They also push beverage packages and upgrades very aggressively on embarkation day. Many crew would not take no for an answer which was rather uncomfortable. Overall, I had a great time and I would sail Celebrity again if they had an interesting itinerary. Sad to say but I felt Celebrity fell a little flat in some areas hopefully they will make changes. Read Less
5 Helpful Votes
Sail Date: July 2019
This cruise was organized by the friends with whom we traveled. They have many years more cruise experience than my wife and I, and we were not disappointed at all. From the choice of cabin level, to the incredible service, to the varied ... Read More
This cruise was organized by the friends with whom we traveled. They have many years more cruise experience than my wife and I, and we were not disappointed at all. From the choice of cabin level, to the incredible service, to the varied options and outstanding quality of the food choices (not to mention the beauty of our destination - Bermuda), the week was an absolute pleasure! From our room steward (Omar), to the dining room wait staff, to each and every service person on board the ship (including, but not limited to, the cruise director, the captain himself, and the entertainers), the level of sincere concern for our safety, comfort, and pleasure was unparalleled. The embarkation and disembarkation processes were completely painless. We were onboard within minutes, and we were in our car in the parking garage at Bayonne within minutes, as well. We did not partake in any of the excursions offered by the ship, choosing, instead, to go by minibus to Horseshoe Bay beach. It was, in my opinion, the best way to get to the beach for two reasons: it was affordable ($7 per person, each way), and it dropped you right at the entrance of Horseshoe Bay Beach. A private taxi would have dropped you there, as well, but the fare was around $40 each way. A public transportation bus would have been less expensive than the minibus, but it drops you at the top of the hill heading to the beach. The climb up a fairly long, steep hill (especially after a few hours in the hot sun) looked pretty exhausting. There are also several packages that offer discounts on public transportation, which we chose to bypass since our goal was simply to get to the beach. We loved Horseshoe Bay so much, we decided to go back a second time two days later. We happened to be in Bermuda during their two day Emancipation National Holiday, during which almost the entire island shuts down. We stayed on board the ship during day two in Bermuda (which was day one of the holiday). I would highly recommend taking the public ferry from King's Wharf (where the ship docks) to either Hamilton or St. George (or both). It is such a pleasurable ride, offering some unique views of the island, as well as King's Wharf. The ferry is normally $4.50 per person each way. It was $5 the day we went, due to "holiday pricing." The food on board the ship did not disappoint. From the hamburgers and hot dogs by the pool, to the vast variety of quality buffet choices for breakfast, lunch, dinner, dessert, and late night snacking (not to mention the ice cream, froyo, and gelato choices), to the excellent choices in the main dining room, there was no lack of fine quality cuisine from beginning to end. And, I have never seen a staff do more cleaning than the buffet staff. Simply outstanding. Our nightly wait staff in the main dining room of Douglas (waiter), Komang (bus boy), and Yesh (sommelier) were the best! The entertainment was also top notch. The theater was comfortable, and easy to get in and out of both prior to and after each performance, with a very attentive bar wait staff. The comedians and singers were outstanding. My only slight criticism would be the cabaret performances presented. They were just a slight notch below the level of the other performers, except for the aerialists, and the male and female acrobatic dancers, both of whom were incredible. The Summit is a bit of a smaller ship. The two pools (the main pool varies in depth from 5 ft 6 inches deep to 6 ft 2 inches deep, and the smaller pool has a uniform 4 ft depth) on board the ship don't have any of the amenities of some larger ships (e.g. - no slides or tubes, etc). There are a couple of hot tubs. There is an area on board (near the spa and fitness center) called The Solarium which is a glass enclosed pool area that has in-pool lounge areas with water jet massages, as well as some in pool shower type massage areas. The Solarium Spa Cafe also offers some healthier food choices and smoothies. There are no shortages of lounge chairs throughout the ship, as well as areas to escape the hustle and bustle of the main pool area. A great amenity is an outdoor area at the rear of the ship on deck 12 called the Rooftop Terrace which contains a series of couches and comfy lounge areas with a large screen for viewing movies and such throughout the day. A great area, again, to escape. I would definitely make this same trip again, in a heartbeat, and highly recommend it to anyone looking for a great overall cruise experience. Read Less
5 Helpful Votes
Sail Date: July 2019
Have taken many cruises over the years. With the exception of 2 cruises, we always cruised Royal Caribbean. After the last cruise, 2 years ago on the Anthem, we decided to try Celebrity. The service was 100% better! From the moment we ... Read More
Have taken many cruises over the years. With the exception of 2 cruises, we always cruised Royal Caribbean. After the last cruise, 2 years ago on the Anthem, we decided to try Celebrity. The service was 100% better! From the moment we went aboard, we received excellent service with a smile. It seems every employee is happy and walks around with a smile and kind word, If you ask them where something is, they take you there! One of the disappointments on our last RC cruise was not having enough staff to service the passengers. We had a drink package and it was an effort to get a drink! On Celebrity, we were asked numerous times by numerous staff if we needed a drink. This was at EVERY bar. In the Main dining room, you had a drink server, sommelier, waiter, asst waiter and maitre D. On the Anthem, our Asst waiter was actually making the drinks and they didn't arrive until after dinner came! Our first night in the Main dining room, we were not happy with the location of our table which was near the serving station. When we left, we asked if we could change. They said they were all reserved and they would try. We arrived in our room the next day and a note with our new table was listed. Food was really good in the dining room. The Oceanview Cafe had a great buffet, nice selection of food, tables cleaned quickly, and managers constantly overseeing the operation. I am not really a buffet person, but ate there quite often. We tried 2 Specialty Restaurants, Tuscan Grill and Qsine. Both excellent. Qsine was very interesting, an eclectic restaurant with various types of food. Order on an Ipad and let them know when you are full. We initially ordered too much and they stopped when we were finished. The cabin was very nice. We usually do inside, husband likes the darkness in the room. The bed was so comfortable, almost as good as the Marriott beds. The bathroom is very small, but I liked the rectangular shower better than the oval. Less shelves on the sink but it worked. The place was immaculate and our attendant had a great sense of timing when he came to clean. The Celebrity has an older population (40 plus) than the RC large ships (Allure) and very few kids, which was a plus. Not as many activities for them as the splashier ships. The layout of the ship is nice. The shops are all at one end, much classier than the other ships. No blocking the walk way with tables of sale items. Very relaxing cruise, we booked another for next year. Read Less
2 Helpful Votes
Sail Date: July 2019
This was our 3rd trip on Summit. Other two in Carb. (with Capt. Kate). This was first trip after refit. Ship looks great! Weather was fine the whole week. Had worries about driving up from VA but trips up and back went fairly ... Read More
This was our 3rd trip on Summit. Other two in Carb. (with Capt. Kate). This was first trip after refit. Ship looks great! Weather was fine the whole week. Had worries about driving up from VA but trips up and back went fairly smoothly. We had a room with an joining door. That door let a lot of noise pass through. Trip to concierge desk fixed that problem. Crew came in and taped around door. Problem fixed. Sounds like this is a common complaint as crewman had done the fix before. Ship's crew very visible and easy to talk with. Saw the captain walking around ship many times. Our 3rd trip to Bermuda and will probably go again in a couple of years. We don't rent the mopeds anymore but public transportation is fun and inexpensive. The ferrys are crowded but get you around quickly. This time we went to Hamilton on Wed. for their block party. Only went to one onboard show. It included the airolist couple which by themselves make it worth staying up late to see. Because of the higher cost, we usually don’t book excursions through the ship. We did a snorkeling trip on the “pink boat” and had a great time. Read Less
5 Helpful Votes
Sail Date: July 2019
I chose this for the Bermuda cruise. Getting on the ship was easy. Luggage survived and was delivered on time. Upon first inspection everything seemed fine. We opened the mini bar and noticed that $110.00 worth of items missing and a half ... Read More
I chose this for the Bermuda cruise. Getting on the ship was easy. Luggage survived and was delivered on time. Upon first inspection everything seemed fine. We opened the mini bar and noticed that $110.00 worth of items missing and a half eaten piece of cake was in it. We contacted the cabin steward and he didn't seem to concerned. Placed a call to guest services and they sent two managers up. We asked for the mini bar to be emptied since we don't consume alcohol. They next morning the cabin steward confronted us about it stating he knew about the missing items. That was unnecessary! We purchased the premium non alcoholic Drink package. Getting more then one water that was cold was almost impossible. What smelled like raw sewage lingered around the ship during the 7 days. Keep a very close eye on charges. My husbands credit card had tips in it from the martini bar. We never went to the martini bar. All gratuities included with the package we purchased. We don't mind tipping. My husband has to use a mobility scooter and the entrance ways to a lot of the doors did not have little ramps. This caused the scooter to get stuck. We got concerned because the scooter starting making a loud clicking noise from the left rear wheel. Getting on and off the ship in Bermuda was a breeze. The food in the aft was buffet style and sub par. Select dining was okay except we had to sit 2 feet away from the couple next to us. We requested private dining. Didn't happen. On board entertainment was okay. The cruise director was very pleasant.The activities director was outstanding. They did a little update via the TV in the room everyday. Stateroom had plenty of space for our severe over packing. We booked a excursion prior to the trip. Checked the current info and charges on the TV and noticed that both of us had extra $54.00 dollars in credit. So we went to cruise services desk and asked why? They cancelled our excursion. Instead of putting the full amount back on my husband's credit card they split it down the middle. Upset about that . Proceeded back to the room and we had a voicemail stating it was cancelled. Kind of stung a bit since we already found out about it 45 minutes prior. This was our first cruise and a learning experience. It didn't help that a new building was being erected straight below our balcony in Bermuda. Do not rent the little electric orange cars next to clock tower mall. Disaster!!!!! Was not maintained or fully charged. Broke down. This happened to another couple late at night. One thing I need to add. Look at the phone in the state room before using it. Ours had something hard stuck all over the mouth piece. Nasty Read Less
1 Helpful Vote
Sail Date: July 2019
We chose this cruise to accommodate a friend who taught school. Everybody had a good time. The biggest problem was in the Cosmopolitan Restaurant as some of the items were overcooked. We ended up having most of our lunches and dinners in ... Read More
We chose this cruise to accommodate a friend who taught school. Everybody had a good time. The biggest problem was in the Cosmopolitan Restaurant as some of the items were overcooked. We ended up having most of our lunches and dinners in the Ocean View Cafe and it was quite good. One has to be very careful walking on that deck. Regarding the time spent ashore, the walk from the gangway to the meeting place was quite long. Since I'm now using a cane, it was difficult to get around St. George and the Royal Naval Dockyard. I recommend an informal restaurant there that served excellent pizza. Several nights we attended the theater shows (mostly musical revues) and they were excellent. I especially liked the group Uptown. I also enjoyed participating in the trivia contests. Our last night on board we had dinner in the Tuscan Grille. Their selection was fantastic. Also, since we had a tad left in the shipboard account we distributed it as tips. Our friend found several nice purchases at the shops in the dockyard and St George. Embarkation was OK and disembarkation went much better after the first 3 groups left the ship. Read Less
2 Helpful Votes
Sail Date: July 2019
Celebrity Cruise line is not perfect, but is still leagues (pun intended) ahead of other lines (Carnival and Princess) we have cruised with. As a couple approaching our senior citizen years, the quiet options available in the Solarium ... Read More
Celebrity Cruise line is not perfect, but is still leagues (pun intended) ahead of other lines (Carnival and Princess) we have cruised with. As a couple approaching our senior citizen years, the quiet options available in the Solarium area, with its saltwater pool and indoor comfort were a huge comfort throughout the cruise. We lived in the Solarium. Back to the beginning, our embarkation was effortless and although it took 20 minutes to gain access to our staterooms after we took care of our passport and clearance necessities, we felt that we were moving along fairly well. Also, the stateroom steward was very helpful and always there for any requests. I cannot even come close to expressing my delight with the Cosmopolitan Dining Room (MDR) because the food was certainly good most nights (not all...) and the service from out trio of servers (sommelier Lenworth, saucier Albert, and server Jaime) was hand-to-foot exceptional. Everything we wanted we got and everything we didn't want, they cheerfully replaced. The Oceanview Café was exceptional for a buffet, with a few glitches in the food, but overall, for me, 70-80% of the food was fresh and flavorful. Buy the drink package because it is a gem. I ordered cocktails, beers, sodas, lattes, and anything I wanted every day without paying an extra dime. The upfront cost for the package was far exceeded by the usage. I also paid for the WiFi, which was quite awful. Yes, this is a ship and one cannot expect great WiFi, but if you're charging as much as they do, you either deliver a better product or lower the cost. Lastly, Bermuda is gorgeous, but unlike other Caribbean 'like' destintations (Bermuda is not in the Caribbean), beaches and the town of Hamilton (where the swankier shops are) is not easily accessible. There are some fun and interesting shops near King's Wharf, but I can't see spending all my time in that one limited area. The entertainment was not as ghastly as I thought it would be. Reviews have been much more negative than the converse, but I found the entertainment to be lively and energetic, albeit not anywhere close to Broadway quality. In summary, I would most definitely cruise on the Summit again, but if I chose to visit Bermuda again, it would be at one of the resorts, not on a cruise ship. Read Less
7 Helpful Votes
Sail Date: July 2019
Arrival: We are two women in our 50s who wanted a relaxing vacation. One of us had sailed on the Celebrity Summit multiple times before while the other is a relative newcomer to the Celebrity line with two previous trips on the Equinox. We ... Read More
Arrival: We are two women in our 50s who wanted a relaxing vacation. One of us had sailed on the Celebrity Summit multiple times before while the other is a relative newcomer to the Celebrity line with two previous trips on the Equinox. We arrived at the port at about 10 a.m. There were essentially no lines for check in. As Aquaclass passengers, we were seated in a designated section and permitted to board at 11 a.m. This process was seamless and efficient. The stateroom: Stateroom 9048 was ready when we arrived, which is pretty impressive. Our travel agent warned us that this was forward, but it is central enough to be considered midship. The staterooms has been refurbished and the stateroom color palette is an inviting warm driftwood with blush accents. There is ample storage for clothing; drawers are situated throughout the cabin. We had twin beds, a desk and chair and an oversized armchair. There is no table which some other reviewers have lamented. However, we didn’t really miss the table, and its absence opens up the room. We also never use room service, so we don’t need a table. There is a table and two chairs with headcushions on the balcony, so one could eat out there. The bathroom is very efficiently designed with a good-sized stall shower with rainshower head and sink and toilet. There are multiple shelves for storing toiletries and Bigelow products for hair and bath, which are of a good quality and pleasant to smell without being overwhelming. One small note is that the closet has yoga mats in it in keeping with the wellness theme of the Aquaclass. However, these mats take up a lot of space. We found it easier to place them atop the closet. We would also suggest that, since it is not possible to do yoga on the scant floor space of a stateroom, that Aquaclass include at least one complimentary yoga class with the mats or store them elsewhere and make them to available to guests who ask. Certainly, it’s nice to have a yoga mat, but it’s not really a special amenity since if one were to pay for a yoga class upstairs in the fitness center, one would get a mat anyway. Public spaces: Public spaces are plentiful and attractive. We were impressed by the consistent cleanliness of this ship. All of the furniture in the lounges and seating areas was in good repair. The walls are freshly painted and the carpets are clean and fairly new. Many of the design themes make use of bold color and light to dramatic, but not Las Vegas cheesy effect. The lounges and bars are inviting with clean modern lines. It’s also common to see savory plants throughout the ship.Some of the accent artwork is a little off-putting such as the sculptures of heads on each floor of the staircase. Safety drill: From my perspective, safety drills are like dental work. They can be painless and over in a minute or agonizing and long. Luckily, our safety drill fell into the first category. Our muster station was the upper level of the Theater. Crew members guided us to our area where we were seated and listened to instructions from the crew onstage. It was very easy to hear and understand and we did not feel like our time was wasted as I did two years ago when the Celebrity Equinox was using a James Bond style video story to provide safety drills. This drill was clear and succinct and we did not have to bring our life preservers. Dining: We dined at Blu, the dining room dedicated to Aquaclass’s 240 guests. Blu is an intimate dining room that offers healthy options that are extremely flavorful and diverse. The breakfast menu is good, but a little limited if you don’t like eggs. We would suggest the addition of waffles and oatmeal. The staff at Blu is excellent. Special thanks to Yerangel, our waiter, Rusti, our assistant, Anastasia, the sommelier, Rusian, the beverage server and Michael from Kenya. The wait staff are extremely professional and attentive. We never waited for anything that we requested and they were familiar with our preferences early in the cruise. Dinner at Blu was also very good. Particular stand out dishes were the lamb chop salad, the grilled tuna salad, the stuffed turkey and the T-Bone steak with white bean salad. The menu always has an entree salad, which is an excellent feature for health conscious guests. We also enjoyed the lavash bread very much. Desserts were consistently good and we appreciated the daily sorbet choice and the inclusion of many fruit based desserts, especially the olive oil cremeux with mandarin oranges. Blu’s decor is very attractive and modern; the blue and white palette evokes the colors of the ocean and compliments the wide, round windows that overlook the water. These tables are often in demand unless it is very sunny out. Note that Blu does not serve lunch. No reservations are required for Aquaclass guests. Suite guests may dine at Blu, but must make reservations. Formal night meant cocktail dresses and suits, not gowns and tuxedos. Buffet: We dined the buffet every day for lunch. It is spotless and well-designed. There are discreet hand-washing stations to encourage guests to wash their hands before dining rather than just using the standard Purell. We found that there was sufficient seating, although it was a little busy on embarkation day. There are a variety of choices, including Indian and Asian stations, a salad bar and a make your own specialty salad bar, a cheese station, an elaborate bread station, a grill station, a grilled vegetable section, an extensive fresh fruit selection, cold cuts and a pastry station. “Scoops” features ice cream and sorbet. There is also a kids station with child friendly pasta, pizza and chicken. Most of the food at the buffet was very good and the beverage servers are efficient. There is also tea at 4 p.m. with scones and pastry. If you drink a lot of water, soda, coffee or tea, you might want to consider the premium non-alcoholic beverage package. We both drink a lot of Evian water and found this the easiest way to stay hydrated without the fuss of having to pay for each beverage. Cafe Bacio: We visited this coffee bar several times a day for iced beverages and snacks. If you like specialty coffees and teas and beautiful pastries, this is a great stop any time of day. Maria made us our coffee in the morning and was very sweet and efficient. The cookies and muffins are tasty and make good bedtime snacks. Entertainment: While we liked the design and layout of the theater, the first comedian, Al Ducharme was only passingly amusing. He doesn’t seem to like women very much and his overuse of sound effects did nothing to improve his performance. His joke about living with four guys named Pedro was borderline racist. However, the “Life” show is a sort of shipboard Cirque du Soleil-style performance with acrobats, music and dancing. The acrobats were especially impressive. The Broadway revue was also very entertaining. We were blown away by the young woman who sang the song from “The Color Purple.” She has an incredible voice. If you like recent Broadway hits, this show was a lot of fun. We attended the shipboard game shows in the Sky Lounge with Dominick. They were fun and we liked his snarky humor. His general trivia at 4 p.m. was really difficult, but amusing. FYI, Bolivia is the country with the most salt flats. We also played music trivia which was fun. Pool: The main pool has music and games every day. We prefer a quiet environment and used the heated, saltwater solarium pool, which is for those 16 and over. It is enclosed and air-conditioned. On sea days, it can be difficult to get a lounge. The Spa Cafe has healthy continental breakfast items, including whole wheat bagels topped with almond butter, banana and orchid. At lunch time, there are salads and wraps. Smoothies are available all day. Spa: Adjacent to the solarium pool is the Canyon Ranch spa. We each had two spa treatments. I had a deep tissue massage with Isabel as well as a reflexology treatment. Both were excellent, but I was particularly impressed with the immediate results of the reflexology treatment. My friend had a seaweed body wrap to reduce cellulite and soften skin, and an anti-aging facial which reduced the lines on her forehead and made her skin feel much tighter. While none of these treatments are inexpensive, they are worth it. Aquaclass guests get free use of the Persian Gardens, which were pleasant, but definitely smaller than other thermal spas we’ve seen. The Persian gardens has only one heated tile lounger. This compares unfavorably to NCL and HAL spa offerings as well as Celebrity’s own Equinox. There is a hamam steam room, a dry sauna, a wet salt room, and a steam room. While these are relaxing, you can’t spend a lot of time in any of them. The waiting area at the spa is limited. Other cruise lines encourage you to change into robes and make use of lounges while you wait for therapists. This is reminiscent of a doctor’s waiting room with an honest-to-God folding chair. However, I was happy that the intake form was brief. Other cruise lines that have Elemis spas practically ask for your medical records. The spa desk is friendly and efficient. Excursions: We sailed on the White Nights catamaran party and would definitely recommend it. The Rising Son is a large and well-appointed catamaran that sails into the Bermuda sunset for two hours. The price includes Prosecco and Rum Swizzle and a narrated tour of the coastline. The captain and deck hands were friendly and knowledgeable. The general vibe was relaxed. Although alcohol was included, the excursion seemed more about appreciating the beauty and history of Bermuda. The sunset was absolutely magnificent and the brief sprinkle of rain produced an unforgettable rainbow. We also appreciated the choice of songs as we sailed. There was a little bit of everything. Everyone is supposed to wear white for this excursion. We guess it’s to make things a little more Instagram worthy, but we never took a group picture. Some people didn’t get the white clothing memo or booked late and didn’t bring any, but that was not a problem. Wear sensible shoes. You are still on a boat. Fellow passengers were mostly middle-aged with some young families. There seemed to be a lot of people from the New York and New Jersey area. We wouldn’t say Celebrity attracts a lot of children, but there are activities for them. Overall impression: we were very happy with the new “revolutionized” Summit and felt the service and amenities were superior. We would definitely cruise on this ship again. Read Less
2 Helpful Votes
Sail Date: July 2019
Our kids booked us on this cruise, along with ours son, two daughters and their spouses. There were also 6 grandchildren. Though the whole cruise was wonderful the dining experience in the Cosmopolitan on the 5th deck was what we looked ... Read More
Our kids booked us on this cruise, along with ours son, two daughters and their spouses. There were also 6 grandchildren. Though the whole cruise was wonderful the dining experience in the Cosmopolitan on the 5th deck was what we looked forward to. The person in charge of our table was Ansa and she made the whole dining experience delightful. She remembered all of our names, paid special attention to the two youngest children and was a delight to be around. Everyone who worked with her were absolutely beyond enjoyable. The food was excellent and the choice was varied and plentiful. I loved the fact that the plates were not stuffed but were a good amount for a meal. The variation was fun and there was always something for everyone. Loved the views from the windows and the service was great. Embarkation and disembarkation was very easy, especially for someone in a wheelchair. Our cabin was hugh and I loved Charlie, our cabin attendant. He was very quick to straighten our room and we hardly ever saw him. But he did an excellent job. Port of call was wonderful and loved the shore excursions. Glass bottom boat trip was great. The only drawback to me was the way the cafe or buffet was set up. You had to do a lot of walking to get the food that you liked for lunch or breakfast. Just wish it had not been spread out so much but the food was great. Read Less
Sail Date: July 2019
We chose this cruise to take our two grandsons on their first cruise. This was our fifth Celebrity cruise, but the first in three years. After we boarded (in a reasonable amount of time) we went to our stateroom (a family veranda) and were ... Read More
We chose this cruise to take our two grandsons on their first cruise. This was our fifth Celebrity cruise, but the first in three years. After we boarded (in a reasonable amount of time) we went to our stateroom (a family veranda) and were quite pleased especially the size of the veranda. Unfortunately the room was not totally clean. Couple this with our not getting one of our suitcases until after we left port made for a stressful first day. There were plenty of activities and more than enough to keep an eight and twelve year old busy. Unfortunately unless you got on deck by 8:00AM you got no deck chair. Also twice we could find no seat to watch a show. IMO the ship cannot handle in a comfortable manner the number of passengers they had on board. The food and service in the main dining were both good and our waiter really took care of our grandsons. We also felt that breakfast in the mdr was very good. We ate some breakfasts and all lunches at the buffet and other than finding a seat sometimes thought both the quality and variety were very good. The dock in Bermuda was near both shopping and transportation and Celebrity did a great job with getting on and off while in port. Overall an above average cruise but nowhere near as good as what Celebrity use to be. Read Less
4 Helpful Votes
Sail Date: July 2019
We chose to sail on Summit for the fifth time, because we love the ship and we also love that it's not HUGE, and it sails from Cape Liberty and that is a port we can drive to, rather than fly. We have had four wonderful cruises on ... Read More
We chose to sail on Summit for the fifth time, because we love the ship and we also love that it's not HUGE, and it sails from Cape Liberty and that is a port we can drive to, rather than fly. We have had four wonderful cruises on her in the past six years. Sometimes the drive from Philly to Bayonne has been a bit crazy due to road construction but this year it was as smooth as could be. We were early enough to secure a parking place in the parking garage, which was what I was hoping since we were leaving our fairly new car there for a week. However every time we have parked in cruise parking at Bayonne it has always been fine, whether in the garage or not. The only glitch with embarkation was that we were told by the stevedore when we dropped off our luggage, that we could not bring a case of bottled water onboard, even though we had a ship luggage tag on it. We have always done this in the past with no problem. He insisted it was a new rule, but that we could "carry on" the case of water. Well we weren't going to park and walk all the way to the terminal and then onboard carrying a case of water. I have a kidney condition which requires that I drink at least 64 oz of water/day, and while we did have the premium drink package, it's just been easier to have the bottled water in bulk available in our cabin. :( My husband put a few bottles in his carry on bag. Because we were booked in a suite we had almost no wait to check in, and before you knew it we were onboard, and given a glass of champagne. We were informed we could drop off our carry on bags at our suite and pick up our cabin keys there. We did this and headed to Luminae for lunch. The service in Luminae was excellent, as it has been on the prior two cruises. We were happy to see our waiter from last year there still too! The food was good but I was disappointed they didn't have the fried chicken and waffles we had the first day onboard last year. At dinner the first night we had excellent service as we did the entire cruise this time as well. The sommelier was very attentive and we never had to wait for anything. The food portions are sometimes a bit small, but for me they seemed very healthy and certainly filling. Desserts were extremely tasty (cheesecake, strawberry shortcake, and chocolate mousse cake are ones that we shared). Our cabin, a Sky Suite, was roomy and well laid out. We stayed in the same cabin the prior two years and it was exciting to see the changes from the "revolution!" We found the decor to be brighter and lovely. The bed was a big improvement and it was extremely luxurious and comfortable, as were the pillows. What was lacking was the amount of shelving, both in the bathroom and next to the desk. Several shelves have been removed for purposes of decor I guess. The wall next to the desk had two magazine racks; not very useful. Where the shelves used to be in the bathroom beside the commode, there was just a big empty rectangular space. Pretty, but not efficient with regard to space. The bathroom was MUCH brighter. However the shower seemed even harder to get into than before. The step up into the tub is as high as ever (we always bring a portable step stool to help getting in and out of the shower/tub), but there is a glass immoveable partition next to the commode which makes it impossible to turn the shower on without getting doused in the process. The shower curtain clung to the bather because it was in between two immoveable glass partitions. I venture to think some passengers might have trouble squeezing between these two immoveable glass partitions to get into the tub/shower. Also the fixtures in the tub/shower were difficult to adjust, and at one point one of the temperature control handles came off in my hand when I was attempting to adjust the temperature in the shower. We chose this stateroom mostly because of its oversized balcony. I had spent months looking forward to sitting in a lounge chair reading a book on this wonderful balcony. Unfortunately and to our surprise, the previous comfortable lounge furniture has been replaced with two stiff wood and metal upright chairs, a table (which was fine) and a love seat, with a cushion that seemed to absorb water. There were two concrete foot stools that were virtually impossible to move due to their weight. The second or third day we appealed to our butler and he got a lounge chair for me to use on our balcony. He told us he was going to leave it there for future guests, as it seemed like a good idea! Whomever redecorated the balconies apparently thought stiff wooden chairs would be great for lounging on a lovely balcony, rather than lounging as most passengers would enjoy on vacation. Hubby arranged for a surprise for me on our anniversary, and flowers were waiting after dinner, as well as rose petals on the bed and two towel swans facing each other, making a heart. VERY romantic! He had assistance on this from Rhiannon, one of the concierges in the Retreat (she was so helpful every day!). We ate in one Specialty Restaurant, the Tuscan Grille. It was super easy booking a reservation for that meal the night before on the Celebrity App. I loved that this was so easy and we could see what times were available. Saved so much time and effort, rather than calling, etc. The service in the Tuscan Grille was excellent. The food was delicious and the portions were large. The chicken (parmesan) was a very tough piece of chicken, but the sauce and eggplant parmesan were delicious. Not sure the meal was worth $90, but it was a nice diversion from Luminae where hubby got tired of the menu there. We didn't attend many shows. We saw some of the comedian and he was very talented (magician and hypnotist) and very entertaining. Did not attend any of the regular shows with the ship entertainment singers/dancers. The port shopping talk was very informative and lots of great prizes were given out there (there was a raffle). Also VIP shopping coupons could be picked up later for shopping in the port of Bermuda. We shopped at Kings Wharf and picked up some souvenirs. The Clocktower mall has a little bit of everything and is always fun, and not too large. I always get a piece of jewelry at the Crisson store there, and I bought some Bermudian perfume as well. Two days in port we ate lunch at the Frog and Onion restaurant, which is newly air-conditioned. The food and service was superb. On the third day in Bermuda we took the shore excursion to Horseshoe Bay. The service to and from was very efficient (air conditioned bus). Even though we have been to Horseshoe Bay several times, it never disappoints. I was glad we chose to go to HB on the last day in port because it was less crowded than usual, even though the Norwegian Escape was in port when we were. Such a beautiful beach. Clean; the water is stunning; the sand is cool and pink. There are changing rooms, restrooms, a burger restaurant and bar. You cannot go wrong at this beach for amenities. We rented two loungers and an umbrella and it was lovely. On the last day at sea we were invited to a special luncheon with the Captain and a few of his senior officers. Only a handful of couples were invited, and I'm not sure how we rated the invitation, lol. It was just amazing, intimate, and this captain and his crew are truly amazing dedicated people. Debarkation was seamless. Hubby got brought some breakfast to me from the Oceanview Cafe, and then we headed to the Retreat to wait to be called to disembark. Oh I forgot to mention, the Retreat has also been revolutionized, and it's lovely and has great service. Hubby missed the leather chairs and paneling, but I thought it looked peaceful and airy. Our only problems on this trip were getting the items we had pre-ordered (and paid for ahead of time) to be in our cabin when we set sail. NONE of the items we ordered (wine, rum, flowers) were delivered on sailing day, and when we inquired, nobody seemed to know anything about them. We had to complain numerous times but finally got the rum and the wine on the second and third days. After debarkation, we collected our car and luggage and were on our way home by mid-morning. A great trip. :) Another wonderful cruise for the memory books. Read Less
2 Helpful Votes
Sail Date: July 2019
My new bride and I decided to take this cruise for our honeymoon. Check in and parking at the Bayonne terminal was SUPER easy! 30 minutes from leaving our car to in our room! We paid for a concierge balcony room, room 8108. We were ... Read More
My new bride and I decided to take this cruise for our honeymoon. Check in and parking at the Bayonne terminal was SUPER easy! 30 minutes from leaving our car to in our room! We paid for a concierge balcony room, room 8108. We were VERY disappointing to see that our balcony was basically cut in half on a diagonal making it very small and very hard to have both of us on the balcony. We were also not very happy to see that celebrity did absolutely nothing to acknowledge that it was our honeymoon. Basically if you are going on your honeymoon, pick Royal Caribbean and not Celebrity. Other than that this cruise was SUPER relaxing! What made it different that Royal is there are not as many activities during sea days which leaves plenty of time for napping and chilling! The food was PHENOMENAL! Everything was cooked to par and met all of my expectations. We had Inocente and Suvingar as our wait staff the first night and had others other nights who were not even friendly, but we ended up requesting them for the remainder of the cruise. For my birthday we went to the Tuscan Grill in which we were treated like royalty! They served us TOO much delicious food that we couldn't even eat the birthday cake they gave us but they did room service it to the room for free! The late night pizza and cookies at the Oceanview cafe were the perfect midnight snacks! The ship itself is very beautiful and very clean! It is a smaller ship and it does get tight on deck 4 since the dining room, casino, and theater are all on the same floor and gets crowded to get from place to place. Elevators are hard to catch as well since they do one job at a time as opposed to stop floor by floor and are also usually packed. They also decide to clean the elevators when it is time for all the passengers to disembark at the ports so imagine thousands of people trying to use only two elevators.... The pools were very small and could only hold 20 people at a time. The solarium pool was closed often as well. Forget about finding a chair, it is NOT going to happen unless you wake up at 6AM to reserve a spot. They put signs out to not do that but people do it anyways. I recommend enjoying the solarium beach chairs and beach "pods" in the evening. It was very quiet, comfortable, and had nice relaxing spa music to relax you after a long day! I wish I had these chairs at home! Dan the cruise director is certainly a character and his sidekick Nacho was a joy to have on the ship! The evening entertainment was AWESOME!!! In the end, Bermuda was stunning and enjoyed our vacation! Read Less
3 Helpful Votes
Sail Date: July 2019
Nice ship , clean,and staff attentive to our needs. The refit was nice, rooms are brighter,and the shower glass door a welcome addition. This is our 11th time to Bermuda,, the ease of sailing from Bayonne for us Jerseyites is ... Read More
Nice ship , clean,and staff attentive to our needs. The refit was nice, rooms are brighter,and the shower glass door a welcome addition. This is our 11th time to Bermuda,, the ease of sailing from Bayonne for us Jerseyites is incredibly easy, especially with the lovely new parking facilities at the port. Check in was quick and easy, the ship was ready and our bags arrived quickly. The staff we encountered were all excellent. We did have a problem with our first waiter, but the maitr' d was unilaterally aware of the problems and spoke with us at breakfast in the oceanview the next morning and satisfactorily altered our dining situation. Kudos to Dragos. He was wonderful. We found the food to be very good, a lot of fish choices in the oceanview most days for lunch, the new stations with; lobster rolls, stir fry, vegan, indian, daily chef specials, grilled steak, pork chops, chicken breast, fish, and salads. We are watching our carbs etc, and found many healthy choices. There seem to be much more room for seating since the refit. The hamburger and hot dog grill by the pool was also good(great mushroom and onions) The pool area was nice, still the every present chair hogs present, but as we age, I am up at 6am so no problems. We stayed on the ship the first Bermuda day, and had the pool to ourselves!!. Nice, quiet. The weather was a little hazy and drizzly the first couple of days, but improved. Always had a decent breeze. Went to the beach one day, very enjoyable. You can't miss horseshoe bay, and there are many other nice alternative beaches in Bermuda. The entertainment on the ship was very good. We especially enjoyed the English singer and her guitar accompanist. and the bar staff in the wine cellar. Overall an excellent escape from life at home. Read Less
2 Helpful Votes
Sail Date: July 2019
This is the third time that we have sailed on the Celebrity Summit to Bermuda. We did so twice before the refurbishment of the ship. To begin, the refurbishment was overall well done. The same colour tones permeate most of the ... Read More
This is the third time that we have sailed on the Celebrity Summit to Bermuda. We did so twice before the refurbishment of the ship. To begin, the refurbishment was overall well done. The same colour tones permeate most of the ship, mostly muted tones (grey's, whites, etc.) We enjoyed the new look very much, however, we spoke to a few people who did not appreciate the modernity of it as much. Now getting back to the actual cruise. It was an all around great trip. We drove from our home to Bayonne, New Jersey (about a 6 hour drive) and stayed overnight in Paramus, New Jersey at the Courtyard by Marriott right beside the Garden State Parkway, it was very convenient and about a 45 minute drive to the port the next morning. We left our luggage off at the port before we parked at Bayonne Cruise Parking. The cost was 120$ versus the 154$ to park in the garage at the port and they shuttled us back to the port for embarkation. Embarkation was a breeze, they've decided to forgo giving you your keys at check-in, instead you keep your x-press pass (check-in paperwork) and get on the ship using that. Once you've embarked, you can go straight to your cabin to retrieve your key cards and deposit your carry-on bags, before heading to lunch, which is a nice touch. (They do remind you multiple times that your cabin is not ready and that they will make an announcement when you can go in and take residence). The only complaint we had was the library or rather the lack thereof. It now consists of a cart on the third floor midship, with about 30 books on it and there are a few on the shelves in the Rendez-Vous lounge. The service was excellent around the ship. We made reservations every evening for dinner which is a must, if not you will end up waiting unless you want to eat very early or very late, at which time there is little to no wait. We had select (anytime) dinning, but usually try to find one waiter we like, they accommodated us every single evening, even when the waiter's section was full! We would be seated at a table near his section and he would serve us. One night he had at least five extra tables! The food was very good, it came to the table hot and was what we expected. Every single staff member we saw in the hallway or around the ship greeted us with a "hello" and a smile. We often saw the assistant maître d's going around the dining room checking on the quality of the food and service and even helping with service from time to time. You can tell just by how the dining staff interact with each other that it is very much a team effort. The entertainment on the ship was very good. As we've cruised many times before, we attended one of the onboard cast shows, but decided not to go to anymore because it was pretty much the same as all the other ships. The first night, they had a comedian who was very funny, he did perform an adult show later on in the cruise, but it was very similar to the first show. They also had a singer, Jesse Hamilton Jr. who was excellent! We enjoyed his show very much. They had a magician, Ryan Joyce who was hilarious and did some amazing tricks, he returned for a second show as well, this time hypnosis. It was a matinee show and was crowded, so you should get there early. We enjoyed trivia almost daily, they were very hard! But we didn't really do any of the other activities. The captain's club cocktail party was well worth it if you are a returning guest/ past-passenger. As it was our fourth time in Bermuda, we decided to keep it low-key. We went to Tobacco Bay the first day and Elbow beach the second. If you go to Elbow Beach, be aware that the private side costs 100$ for two beach chairs, an umbrella and access to their facilities (marble bathroom with showers). The third day, we stayed onboard knowing we would not be able to get near the pools the next day and so we took advantage of that. However, the crystal caves, Hamilton, Saint-George, etc. are all fun things to do and must-sees in Bermuda if you've never been. The bus system and Ferries are easy to use and efficient. They have a mini-bus system now right on the dock, that charges 7$ a person to go to Horseshoe Bay, we were able to get a mini-bus of 10 people to go to Elbow Beach at 10$ a person one way and a taxi for 6 people at 7$ a person to go back, it was a bit more expensive than the bus, but it saved time. We decided to do the walk-off from the ship which started promptly at 8am as advertised, from that time to our shuttle bus (which was waiting for us), it took us 10 minutes (including immigration/customs). Overall, one of the easiest disembarkations we have done in over 20 cruises! Read Less
8 Helpful Votes
Sail Date: June 2019
The Celebrity Summit has just come out of dry dock and has had a terrific makeover. Folk say that she is now similar in some ways to the Edge, on which we have not yet sailed. The ship is handsome, the decor very soothing with a calm, ... Read More
The Celebrity Summit has just come out of dry dock and has had a terrific makeover. Folk say that she is now similar in some ways to the Edge, on which we have not yet sailed. The ship is handsome, the decor very soothing with a calm, serene, sophisticated aura. The cabins, in particular, are nicely done in beige tones. Lots of storage space. Sadly, no coffee table so room service is a challenge! The bathrooms are sleek but tight and their compactness could be an issue for some passengers. We weren't overly happy with the new configuration of the Oceanview Cafe. There seems to be more seating so finding a seat is not usually a problem but it always felt a little chaotic as passengers tried to navigate the various stations. There are a number of attractive bars, none of them ever overcrowded. Unfortunately, there seems to be no game or card room and, sad to note, no library to speak of (there is a miserable book nook in one of the lounges with about thirty books in a number of languages that is really unsatisfactory); this seems to totally ignore the likes and wishes of many of the passengers. Folk are now spread out on the ship playing board games and cards, occupying necessary space, for example, in the Oceanview Cafe. There is one small lounge next to Sushi on Five which was never, ever occupied which would have made a nice place for a library or cards. This entertainment aspect was not well thought out but seems to be a trend, assuming everyone is now content to be on their electronic devices. The on board entertainment on Celebrity continues to disappoint, never rising above the mediocre. However, on this sailing, praise to Anne Steele and Ric Steel (not related; they performed on separate evenings) two exceptional entertainers - above par! Our major disappointment was the cuisine in the Cosmopolitan Restaurant. Dining is usually a big plus on Celebrity but not on this occasion. Curiously, the food was just acceptable on the first five or six nights, never better than okay. Suddenly on, perhaps, day six the food improved significantly and was up to the expected Celebrity standards. It seemed quite peculiar and we couldn't find any logical reason for that; it was unfortunate that the first nights were really underwhelming. As always, the dining room staff was delightful. We must single out Branco, our Sommelier - he's just great! And the matre'd, Vitaly, does a commendable job. Our cabin attendant was excellent and we never wanted for anything. Embarking and disembarking at Cape Liberty was smooth and super easy. Read Less
7 Helpful Votes
Sail Date: June 2019
I chose this cruise as it included Boston and Bermuda which I have always wanted to visit. It was also for my husbands 60th birthday. We have not cruised with Celebity before, but have been with NCL, RCI, Carnival and P@O. Check in was ... Read More
I chose this cruise as it included Boston and Bermuda which I have always wanted to visit. It was also for my husbands 60th birthday. We have not cruised with Celebity before, but have been with NCL, RCI, Carnival and P@O. Check in was smooth. We had an ocean view cabin 7009 which was the biggest most well appointed cabin we have ever had. It had a huge window, 2 american sockets and 2 european sockets plus phone chargers above them and phone chargers next to the bed. There was plenty of storage, and big bottles of toiletries in the spacious bathroom. We were also provided with an unberella and a beach bag, plus beach towels. There was a large flat screen tele on the wall in front of the bed. Drinks, gratuities and WIFI was included in our price. We had the classic drinks package but paid an extra £100 to upgrade my husbands to the premium package as that included champagne and more choice of cocktails. It was well worth it. The internet was fast. The food in the main dining room was good but there was not much choice. A lot of things were served every night with only a few extra dishes. The portions were adequate and the sirloin steak very good. The buffet for breakfast and lunch was very good with plenty of choice but not as good in the evening. There were always plenty of free tables and no long queues at the stations. The choice of wine was not very good. A choice of 3 reds and 3 whites. If you wanted a snack in the day and didnt want to go to the buffet there was only the outside pool grill which just served hot dogs or beef burgers. There was always plenty of sunbeds and the towels were already placed on them for you which was a nice touch. The pools were lovely and very deep. The staff were all very friendly and polite. Two things that went wrong with our cruise were that I had pre ordered a birthday cake for my husband to be delivered to our room, it was not done and I had to go to guest services twice before he got it. It was then delivered late afternoon and as we had just got back in from an all day trip and were going back out in an hour we just had a tiny slice between us and were going to eat it the following day. However when we got back after our trip the next day, the cake had beem removed so we never got to eat it. Also my luggage did not get taken to our room. I eventually tracked it down at 6 pm behind the guest service desk with no explanation as to what it was doing there. The ports were ok , we could have done with more ports and less days on the boat. We took excursions from the taxis outside the boat in Bermuda, they were half the price of Celebrity excursions. We did the Freedom Trail in Boston, the guide was a bit boring. The trainee guide gave us better information. In Bar Harbour we did the mini bus and Cadillac Mountain tour, that was quite good but the guide kept forgetting things and repeating herself. Portland we walked aroung ourselves we did the trolley tour for an hour, that cost 21 dollars each. Our fellow guests were all retired and the whole entertainment seemed geared to older people. There was non of the fun of Carnival. RCI or NCL. For that reason we will not be sailing with Celebrity until we are a lot older and we are only 59. The gym was very good, I did the stretching and stomach class every morning at 7 am and that was good. We had a massage from Jane who is Thai and that wasexcellent. However we paid a "special price" for it on embarkation day 209 dollars each for 80 minutes, but on the final day the special price for it was 89 dollars! That was annoying. Read Less
7 Helpful Votes
Sail Date: June 2019
Chose this cruise as it was driving distance for us and it was a first with Celebrity to try and also to see a new refurbished ship. The parking at the pier was a bit expensive but nice and convenient. It was 22.00 per day you have to ... Read More
Chose this cruise as it was driving distance for us and it was a first with Celebrity to try and also to see a new refurbished ship. The parking at the pier was a bit expensive but nice and convenient. It was 22.00 per day you have to take into consideration northern N.J. Prices are high in the area. Signs to the terminal seemed to be good and then disappeared had to ask directions found out others had a problem Any drivers new to the area put Costco in your GPA that is where you turn in for Cape Liberty cruise terminal The Summit was really pretty with all the new decorations and cabins were nice. Some missed the love seat and coffee table,but we liked it. Was not happy with operation of the tv. They also had no music on the screen while the channel was just showing the ship in dock or cruising along. The food was only fair. Some items salty, cold soups very watery no flavor. The buffet had a very big selection of foods, did not eat in the restaurants that had an additional charge. Photography people were always wanting to take a picture,thought a little to much. Shows were a big variety and different each nite a few signers they had 3 nites in a row. Nicer if they could have been on board at a better variety of times. Did not use spa,pool,or indoor pool. The crew was so so nice ,room attendant nice and room was lovely. Dining room waiters so good one top one Orlando very professional explained food good and not so good. We had anytime dining some times we had to wait but not more then 30 minutes with the beeper If the cruise was going to locations I wanted to see I would choose this ship again. Other then being all new in March it was not much different then any other line and we have 50 plus cruises under our belt Read Less
8 Helpful Votes
Sail Date: June 2019
We just returned from an 11 day cruise on Celebrity. We had a fabulous time the itinerary was great 3 days in Bermuda one in each Boston, Bar Harbour Main, and Portland Maine. We loved the ship overall the food was great and service ... Read More
We just returned from an 11 day cruise on Celebrity. We had a fabulous time the itinerary was great 3 days in Bermuda one in each Boston, Bar Harbour Main, and Portland Maine. We loved the ship overall the food was great and service wonderful . In the oceanview buffet there was always plenty of tasty choices, In the dining room the food and service were excellent. The entertainment every night was very good we especially loved Shaun O'shea a singer who was very entertaining. Every night we had an opportunity to dance with especially one great band the Nauticals. The Sky lounge was beautiful and we went there for a silent disco and and an Abba sing along and dancing. The solarium was small and we had to be there early to get a lounge chair but overall again we had a fabulous time. Dan the cruise director was everywhere. The captain was very funny and we were impressed that he was greeting everyone as we walked off the ship on the last day. Read Less
11 Helpful Votes
Sail Date: June 2019
This cruise solidified for me and my family that we will not be traveling on Celebrity Cruises until they undergo another change in direction. Celebrity's standards have nosedived; I have a hard time classifying them as a ... Read More
This cruise solidified for me and my family that we will not be traveling on Celebrity Cruises until they undergo another change in direction. Celebrity's standards have nosedived; I have a hard time classifying them as a "premium" cruise line alongside the likes of Princess and Holland American. I can't help but feel that Celebrity has lost track of their actual customer base. It seems that they want to attract young, hip, and rich customers when in reality their clientele is for the most part rather old and appreciate classic cruising; In a way I am curious how large their target market is, as I feel most people whom these changes are targeted to do not cruise very much either due to lack of money, vacation time, or other more preferred options. When talking to the people on my last Celebrity cruise I found around 7/10 people to be upset with the changes and the other 3/10 to simply be content. I think that Celebrity's leadership and particularly their new CEO have missed the forest for the trees and are trying to turn their brand into something it is not. I'm really sad to see a once great cruise line now deliver a product that is both strange and of a lower-quality. What is really interesting to me is that the changes in quality and direction appear from my perspective to make the line much closer to its parent company, Royal Caribbean; they too are now trying to attract a younger crowd with vibrant, new, and large ships and creating an economic model around people spending extra money on-board for unique experiences and specialty dining options. I will be interested to see if Royal Caribbean steps in and forces another change in direction for Celebrity after finding out that Celebrity is starting to cannibalize its parent company's business. The worst aspect of the cruise for me was the food in the main dining room. I will say that they at least did a decent job of keeping and baking fresh bread. I think the worst thing for my personal taste was that it was impossible to get a good cut of steak in the main dining room; they want you instead to pay for the Tuscan Grill specialty dining option. If you order the everyday "New York Strip Steak" you will get something that passes for barely more than a minute steak. Even the one day they had Beef Wellington they served it with striploin instead of tenderloin which in my opinion ruins the dish (you need a tender beef to make proper Wellington). I was even able to extract a confession regarding the lowering standards of food from our waiter, who was begging us not to rate the food poorly in our survey because the company decided to count the rating of food against the waiter's tips (for anyone who doesn't know, in the age of automatic tipping the comments left on the post-cruise surveys affect how large of a tip your servers get). The entertainment on the ship was decent. The main reason for my low rating when it comes to entertainment is because of Celebrity's decision to ignore the NHL's Stanley Cup Finals. I had emailed Celebrity before the cruise to ask if they planned to stream the games on the ship, to which they replied that they stream all major sporting events. This was an outright lie. To add a humorous aspect to this, we docked in Bermuda alongside the Norwegian Escape which streamed game 7 of the series on their large screen in the back of the ship. It was funny that Norwegian was streaming the game for its customers while the customers of the "premium cruise line" next to them were left high and dry. There were many people on the ship who were upset with this. I did not personally use the Shore Excursions desk at any point in the cruise for the simple reason that their express purpose seems to be to fleece their customers. Not only was each excursion laughably overpriced (usually more than double what the actual tour itself cost), but the Shore Excursions team openly allowed their customers to be swindled in ports. For example, in Boston the cruise line set up a charter bus which would deliver passengers to Quincy Market for $17 per person round trip. The cruise line went through excruciating effort to ensure no one was notified of the Silver Line Mass Transit bus one block over from the terminal which will take you anywhere inbound to Boston for FREE. The cost to take mass transit back to the cruise terminal in Boston is around $3 a person. The only way you would know about the mass transit option is if you live in Boston (as I do) or if you happen to ask at the local information booth set up in the cruise terminal; Celebrity will not tell you about it and instead wants you to pay an extra $14 (of which I am sure they get a fair cut). The selection of tours for the destinations was average to below-average when compared to other cruise lines. But to me misleading your customers in this way in unforgivable. If you do business with the Shore Excursions desk on the Summit know that they do not value your money, and their knowledge of the ports (willingly or unwillingly) is extremely limited beyond their overpriced tours. I will finally note that Celebrity's service (like all lines in the Royal Caribbean company) is a notch above their competition. This is frankly the one area where Royal Caribbean and its subsidiaries have maintained their standards, and it is appreciated. Read Less
11 Helpful Votes
Sail Date: June 2019
Celebrity Cruise line has dropped from a premier cruise line to just average. The food is so poor that I thought I was eating cafeteria food. The cruise line wants you to eat at the specialty dining, I refuse to go this route, So I will ... Read More
Celebrity Cruise line has dropped from a premier cruise line to just average. The food is so poor that I thought I was eating cafeteria food. The cruise line wants you to eat at the specialty dining, I refuse to go this route, So I will refuse to sail Celebrity. I have sailed on the Summit several times, with the refurbishment they made it a terrible ship. The main dining room is so cramped you are almost sitting on the lap of the person next to you. They eliminated the library. To see a movie have to go outside in an uncomfortable seat to view a movie that was released years ago in the cold, heat or rain. Unacceptable!! To make mattes worst they were not current and most were rated R. You could not even watch the movie that was being shown on the 12th deck in your stateroom. The cruise did not have the final Game of the Stanley Cup or the NBA's play off games, to be viewed by the passengers. Did you know all passengers on the Summit could see these games being shown on the big screen from the Norwegian Escape as we were docked in Bermuda. I was not the only passenger outraged that I could not watch the games, you should of heard the passengers talking among themselves. Celebrity could not even pay for the cable feed of NBC and ABC to see the games. CEO's bad judgement not to show major sporting events, Stateroom TV choice was very limited to several news stations and a few entertainment show that were the same shows repeated through out the cruise. No movies, nothing like Turner Movie Classics , TNT, Cartoons, Disney. I have sailed over 35 cruises and have never seen a cruise line skimp on the little things like Stateroom programing.The CEO's better get a wake up call before they deep 6 this Cruise Line. I do not intend to Sail on another Royal or Celebrity Ship again they just do not get it, the CEO's are running a Great Cruise Line into the mud.I am Extremely Disappointed. However Celebrity gets an AA++++ in the Service Department. The Crew bent over backwards for the passengers. The problem with Celebrity is with the CEO Department making this into an average ship. The Executive Board do not have a clue who is their clientele. Average passenger is over 60 and they are focusing on a younger crowd without the extra activities. I will be canceling my cruise schedule for August 2020 on the Summit Celebrity. The main reason the ship smells!!! I could not put up with the fact that this ship smells of sewerage at various times as you walk around the ship. Our cabin smelled so bad we had to notify the front desk and vacate our room. No excuse I will not recommend Celebrity to anyone nor sail on another Celebrity ship again. Read Less
4 Helpful Votes
Sail Date: June 2019
This is my fifth Celebrity cruise in the last two years. Won't be going back on Summit again. The negative: Food in the OceanView Cafe for lunch and dinner was never hot and always warm. Breakfast was fine. 3 varieties of ... Read More
This is my fifth Celebrity cruise in the last two years. Won't be going back on Summit again. The negative: Food in the OceanView Cafe for lunch and dinner was never hot and always warm. Breakfast was fine. 3 varieties of Lettuce (spinach, mixed greens, and green leaf) were not refrigerated and warm. They are just sitting in a large bowl next to the salad condiments. I like my lettuce cold and chilled. Main dining room food was just not good. Reflection and Equinox food was much better. During the 11 day cruise, only 3 shows were new. We had seen all the same entertainers on the previous ships in the past two years. Movies were only shown outside on the top deck where it was windy. The other ships showed the movies in the inside in a small theater. They only had line dancing and meringue once each on the cruise. The other Celebrity ships had these activities daily. Read Less
3 Helpful Votes
Sail Date: June 2019
We live in CT and drove down the day before to stay at the HIE on Tonelle Ave in Jersey City. I would not recommend this hotel as it was difficult to locate and in a very industrial area. But in fairness, it was clean and our sleep quality ... Read More
We live in CT and drove down the day before to stay at the HIE on Tonelle Ave in Jersey City. I would not recommend this hotel as it was difficult to locate and in a very industrial area. But in fairness, it was clean and our sleep quality was excellent. OVERALL We have not sailed Celebrity since 2000, although we have been on 17 cruises in total. This cruise did not live up to our fond memories of the Celebrity experience. Dining and the On board entertainment options were the low points for us. The Service saved our cruise. EMBARKATION was a breeze. No lines--no waiting. We left the hotel at 10:30 and we were in our cabin at 11:40. CABIN I used the Celebrity Move Up program and won an Aft Family Veranda, cabin 7201. We loved the extra space. We felt a lot of movement on one rainy sea day but otherwise, we were very comfortable. The cabin was spacious and quiet and our attendant, Marylou was excellent. DINING We choose Anytime dining and there was always a line so we asked to switch to the late seating and the initial request was bungled by one of the dining managers. We got that problem squared away and had an excellent waiter, Moe in the main dining room. Always smiling and happy and bringing us extra food--lol. However, the menu selections were disappointing and curry seemed to be the preferred spice in a number of dishes. We ate at the Tuscan Grille on the 1st and 5th nights for a reduced rate of $30 pp. For us, it was worth the up charge. We did not try Qsine. We had sashimi for lunch one day in Sushi on Five and enjoyed that experience. The Oceanview Buffet was as expected. The high points were the raisin bread at the bakery and the ice cream at Scoops. Also, fresh omelets for my husband. My husband absolutely hated the coffee in the Oceanview--weak and no real half and half. It was also hard to get half and half in the dining room--it seemed to be milk or watered down beyond recognition. Also the desserts at the buffet looked great but for the most part, tasted bland. They were better in the dining room. Butter seemed to be rationed in the main dining room. ENTERTAINMENT We enjoyed the group Horizon and the pianist, Linda Gentile. There was also a female singer who was pretty good but I don't remember her name. The production shows were amateurish in my opinion. We did not see the comedians. We were horrified by a male singer, Domenick in the theater and left during the first song. He claims to be associated with the band Foreigner in some way. Hard to believe. SERVICE The service was the saving grace for us.The employees seem happy which means that Celebrity must be doing something right! SHORE EXCURSIONS We only took one cruise excursion in Bermuda and it was fine. I will give Celebrity props for the tender service in Bar Harbor. It was well-organized and they used a vendor's boat to get more passengers over in a short period of time. DISEMBARKATION was the usual mess but I find that to be the case with all lines. Tip for Cape Liberty: Use a porter, they have a special line to get you through customs, I would lump Celebrity in with the other mass market lines--not worth paying more for in my opinion. Presently, HAL and Oceania are on my list of favorite lines. Read Less
7 Helpful Votes
Sail Date: June 2019
We sailed on the Summit (about a year ago), the appearance/maintenance of the ship wasn't that good, but the crew and food preparation was excellent. Now after millions of dollars of upgrades, the ship almost looks like the Edge. We ... Read More
We sailed on the Summit (about a year ago), the appearance/maintenance of the ship wasn't that good, but the crew and food preparation was excellent. Now after millions of dollars of upgrades, the ship almost looks like the Edge. We paid extra for Aqua Class, because we wanted fine dining, any time dining, and no waiting (like you have to do with Select Dining). Celebrity added additional rooms to Aqua, which has caused, some of the problems. Instead of what we expected, here's what we experienced: 1. Log wait times for a table, twice over an hour. They don't make you wait in line, like Select Dining, they give you a pager and send you to the Cellar Master Bar. Once they ran out of pagers. Having a pager doesn't make waiting any more fun!!!!!!!!!!! 2. Extremely slow service, from ordering your meal, to having the different courses arrive. Dinner took from 90 minutes to 2 hours, Breakfast was a little better, but not by much. When we ordered our meal, we started telling, just bring it out all together. That didn't help!! Don't forget, sometimes you had to wait, up to an hour to get inside!!!! 3. "Cold food" I believe "Hot Food" should be served hot!! 4 of my meals had to be returned, because of this. This occurred at Breakfast and dinner. 4. "Food Quality/Selection" Some times what they served wasn't what it was suppose to be, or the quality was so poor, it didn't taste right (i.e. Beef Wellington). 5 times (out of an 11 night cruise) I ordered off the Cosmopolitan Menu. 5. Improperly trained personnel (Maitre D), has to be the worst Maitre D we've ever had (38 Celebrity cruises). Here's some of the things he did: a) Charging Elite Plus members for their cappuccinos, there free for us! b) Refusing to put two tables together, so the 4 of us could sit together. c) Refusing to take special request orders. Celebrity has always has always allowed this, as long as they were given, a 24 hour notice. Room service wasn't any better!! For breakfast, I ordered two over medium eggs. What I got was two sunny side-up and they were raw in the center and cold (as well as the rest of the food). Tuscan Grill, because the Blu Restaurant had such slow service, I decided to go to the Elite Breakfast to get my hot chocolate. I placed my order and had to wait about 20 minutes, for a cup of hot chocolate. I could see into the kitchen from where I was sitting, so every time the door opened I could see inside. The waitress was standing with her arms crossed, leaning back against the counter. After about 15 minutes, I approached the Captain's Club hostess, she stated "she's getting it." I waited another 5 minutes, the waitress hasn't moved!!! I looked at the Captain's Club hostess, who this time went in and talked to the waitress. I saw the waitress finally turn around and start making my hot chocolate. All of these experiences are not what we've experienced from Celebrity in the past, or we wouldn't have sailed 38 times. If this is the new Celebrity experience, your not going to see another 38 cruises out of us!! Read Less
1 Helpful Vote
Sail Date: June 2019
Nice vacation with my parents and sister. Our parents are in their 60's and we are in our 20's. We live in philadelphia, so we love departing from bayonne only 1 1/2 hour drive. Easy embarkation, they only had 2 security lines ... Read More
Nice vacation with my parents and sister. Our parents are in their 60's and we are in our 20's. We live in philadelphia, so we love departing from bayonne only 1 1/2 hour drive. Easy embarkation, they only had 2 security lines open during peak boarding time at noon. We did have to wait in about a 15-20 minutes line. I guess they only use all the security stations for larger ships. Ship was just refurbished and looked really nice! This was our 3rd time on this ship and the renovations were really nice and modern! Cabins doors are not sound proof. You can hear doors slamming outside, guests and stewards talking. So many morning announcements, they had a crew drill at 9:30a.m. I like to sleep in when i'm on vacation, total disgrace being woken up everyday at 8 or 9 by announcements. On other cruises you could turn these announcements off in your cabin, there was a knob we turned off but didn't stop us from hearing the announcements. Captain would talk everyday at 9:30 then cruise director would come on and read the entire cruise planner. I put a pillow under my door but didn't help. On the tender days every 5 minutes starting at 8a.m. You hear a woman come on announcing the next tender ticket number, it should just be announced in public areas not cabin hallways!! Always working on leaking pipes inside the hallway doors starting early. Very hard to sleep in and we would have deep sleep signs on our doors and stewards would just hold conversations right outside. Public areas were clean and crew was fantastic, helpful and so friendly! The pools drains are really loud and became annoying to hear while you were swimming, sounded like loud traffic. They have 2 outdoor pools, however were cold. Only swam when we were in bermuda. The solarium pool is hot and has jets and an area to lay on, relaxing. Broadway shows were only okay and they don't have enough entertainment for a 11 night cruise, felt like we just had the entertainment they use for a 7 night. Kept having silent disco parties had 3 total and that was the only party or activity to do besides the shows. Guests were mainly 65+ and i think silent disco is for younger people and it was a disgrace that's all that was offered on those nights. They said there would be a abba night, never happened. They had one motown theme night, no other theme nights. Most of the shows were just one singer. I'm not saying they weren't good singers, just we find those shows boring and we ended up leaving. They had 2 comedians that were funny and the late night comedy show was okay, the audience was older and i think the comedian was uncomfortable being too dirty. They had a comedy magician that was awful, it's like a kid show. I don't know anyone over the age of 8 who would enjoy this show. Stupid jokes and skits with stuffed animals, waste of time. They had a motown trio and they were good, however compared to the other shows they were the best of the cruise. They don't use their singers and dancers enough. Most of the time they were just eating in the buffet. They should have had a 3rd show. No welcome aboard or farewell show. The 2 house band female lead singers were horrible and i didn't mind they didn't play enough, i like the radio or dj more. The line dancing they had were fun. So many crew members eat in the guest's buffet. It used to just be a few officers on other cruises, now singers, dancers, kids crew, casino staff, spa, gym crew would all be in the buffet. Sometimes you would have to wait in line behind them while getting omelets, pastas. They should be eating in the crew area. More employees than guests were in the buffet at times. Dining room waiter and assistant waiter were fabulous. Food selection was usually poor, however the food i did like was good. Buffet selection was good and food was good too. I loved scoops plenty of ice cream and sorbet. Only they didn't have chocolate custard everyday. Spa cafe was good, loved the chicken salad and was a good location right near solarium pool. Great weather in the ports. One sea day it rained. When we were in rhode island and maine it was too cold to go outside on deck. We like sitting out on deck, so we decided to just take caribbean cruises moving forward. We loved being on deck when we were in bermuda. We did have a nice time and would sail on celebrity again. Just cabin doors need to be sound proof and you should only hear emergency announcements, crew drill used to be later in the day. More activities and theme parties need to added. Read Less
1 Helpful Vote
Sail Date: June 2019
My husband and I chose this cruise mainly for the ports. Both embarkation and disembarkation went smoothly. The ship is beautifully refurbished and our inside cabin was spacious and always kept clean by the cabin stewards. We ate breakfast ... Read More
My husband and I chose this cruise mainly for the ports. Both embarkation and disembarkation went smoothly. The ship is beautifully refurbished and our inside cabin was spacious and always kept clean by the cabin stewards. We ate breakfast and lunch in the Oceanview Café and dinners at the Cosmopolitan. The food in the Oceanview Café was ok, not great. The fruit selection never varied - 3 melons + pineapple along with unfrozen strawberries in the morning. I especially liked the stool seating facing the windows - it was nice to get an ocean/port view at breakfast or lunch. The dinners in the Cosmopolitan were ok, service was excellent. The tables in the dining room are squeezed together too close so a table for 2 may as well be a table for 6 or 8. We didn't use the solarium or outdoor pool area other than early in the morning or late afternoon (that was when there lounges available). If you like very loud music then the outdoor pool was your place to be--but not for us. The rooftop terrace was a nice quiet area if you could get covered lounges. We did watch a movie there and it was ok, again it was good if you had a covered lounge, otherwise you sat in the sun. This was a useless space unless you like sitting in the full sun. We did find other quiet areas to sit as well. Nightly entertainment was better than the usual ship singers and dancers. The guest speakers were excellent. Excursions we took were good. Read Less
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