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Sail Date: August 2018
I used to cruise to Bermuda all the time when the ships docked in St. George's and Hamilton. On my last attempt to go to Dockyard, there was a hurricane heading to Bermuda and we were diverted so this was my make-up trip. I took a ... Read More
I used to cruise to Bermuda all the time when the ships docked in St. George's and Hamilton. On my last attempt to go to Dockyard, there was a hurricane heading to Bermuda and we were diverted so this was my make-up trip. I took a taxi to the Cape Liberty and embarkation was a breeze. I was pleasantly surprised to see the improvements to the terminal and how organized they were. The ship is showing its age so the upcoming upgrades will definitely be welcome as the Summit is one of my favorites. I was not enthused by the activities so did not participate much. Service was awesome as always but the cutbacks to the staff clearly shows as they all seem to be overworked. We dined in Blu and it is my opinion that they need to revamp the menu. Seems like I am eating the same thing on every cruise plus they cut back to only one Somellier. I was happy to dine in Blu, however, as on some occasions the lines to the main dining room were chaotic and clearly they were unable to handle the crowds. The tables in the Oceanvew Café were not cleaned fast enough so it took a while to find a clean table or you had to clean it yourself. There were also not as many bartenders walking around to take drink orders. Again, drink packages probably make them less enthusiastic. Best dining experience was in Tuscan Grille. The Martini Bar was a disappointment. There was a manager from Turkey who clearly showed he had no clue how to run a bar. Martinis were served in small champagne glasses and they constantly ran out of supplies and would close the bar early. Entertainment was lame, to say the least. If you are sailing to the islands, clearly you should have a Caribbean band for the sail-away party and by the pool and not the bands they have been hiring lately. The staff seemed very desperate to get "10" ratings so I suspect their tips depend on the ratings. I have been very suspicious since the tipping system changed as we have no way to know if the Company is paying the staff what they deserve. Finally, I believe all cruise lines need to meet with the Government of Bermuda to add additional ferry service as there were exceptionally long wait times between ferries. Taxis are very expensive and the only saving grace was the $7 shuttle to Horseshoe Bay beach but it was a long ride. The beach was beautiful but very crowded. We went there early and left early as well. So despite the shortcomings, I booked again post-Revolution and hope that the improvements will be reflected in the overall experience because the prices have increased substantially since I booked. Read Less
1 Helpful Vote
Sail Date: August 2018
Sailed on Summit August 26th 2018 to Bermuda. The overall experience was average. The buffet definitely could use more food choices- it appears very big but its the same food repeated. The food in dining room was definitely better, but ... Read More
Sailed on Summit August 26th 2018 to Bermuda. The overall experience was average. The buffet definitely could use more food choices- it appears very big but its the same food repeated. The food in dining room was definitely better, but again it was very average. The service on the Summit was good, as the staff is so professional that they don't even smile- its very military. My biggest issue was the lay out of the pool deck and pools. The 2 pools were small and had an above ground appearance. I spent most of my time in the indoor spa pool- that was a better pool and doesn't allow kids under 17yrs old. There is limited entertainment and shows are at weird times- 7pm and 9pm so have to always rush- why the 9pm show wasn't at 10pm made little sense. They had an outside movie theater that needs some cover- how are u suppose to see a movie screen in the sun! By day 7, few people on the boat even knew the movie theater existed! If you can get a cheap price, take this cruise. Otherwise, opt for a different experience, as I enjoyed my week on this ship but would NEVER go back on it- left me with no desire to return... Read Less
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Sail Date: August 2018
This was our first time on Celebrity. The Bermuda destination, not having to fly, perfect time of year and price were all a plus in making our decision to book this cruise and we were not disappointed!! Leaving and returning from ... Read More
This was our first time on Celebrity. The Bermuda destination, not having to fly, perfect time of year and price were all a plus in making our decision to book this cruise and we were not disappointed!! Leaving and returning from Bayonne was easy, check in and out was smooth, no issues. Staff was very accommodating from our steward, to waiters,bartenders and general all around crew, they always had a happy greeting. Good for customer service! Yes, she is an older boat but we found no fault in her cleanliness, maintenance and maybe lack of glitz, that is so appealing to others. Food was varied and plentiful both at buffet and main dining room. Patrick, the cruise director, kept everyone busy with many activities that you could join or not. We enjoyed the comedians Michael Wilson and Carl Banks. The Frankie Valli “December 63” tribute group had everyone singing and using happy feet to keep up with the beat! Royal dockyards has changed dramatically since our visit in the early 80’s. Bermuda tourism did a grand job in transforming this area into a pleasant shopping and historical site. It’s very clean, civilized, locals are helpful ,friendly and there is easy access to the Hamilton and St George Ferries.We did both and enjoyed the ride and time off in these lovely areas. Didn’t visit any beaches, felt they would be too crowded with both NCL and Celebrity in port..next time, we will return. The only excursion we tried to book was a sunset catamaran ride but it was sold out, book it early or before you leave, heard it was nice! We did everything else on our own. Our interior room was comfortable and clean. Browsed through the many ship stores but shopping was not essential for us. Think about purchasing a beverage package - just water, beer and wine really add up! As almost the last cruise before school reopening in our area, there were quite a few families aboard. It was delightful to see them all having such a great time. The rest of us 70+ ers rounded out group and we were happy as well. Just do it!!!! Read Less
Sail Date: August 2018
Embarkation was seamless. Arrive after 11, and it’s a walk on. We used handicap to disembark. The helper was pleasant and made it easy. The cabin was clean but worn. Plenty large enough and the stewards were very attentive. ... Read More
Embarkation was seamless. Arrive after 11, and it’s a walk on. We used handicap to disembark. The helper was pleasant and made it easy. The cabin was clean but worn. Plenty large enough and the stewards were very attentive. In Aqua class, all meals were in BLU restaurant. They have a good selection, and we found no Ned for specialty dining. The staff was great and the wine steward was very knowledgeable. On the first morning, room service was disappointing, but was corrected the next day. Used the gym everyday. It was good. Everything I needed. We’d seen the shows before, so we enjoyed them as expected. We did no shore excursions. We have family and friends on the island. But the selection was good. If time allowed, I would have done the bike tour. Let me start with "I really like Bermuda", but you need to understand that, after the below, it's now a love:hate relationship. And, I firmly believe that Bermuda Tourism and the Dockyards Management don;t care at all about the tourists. Let me walk you through it. We had a nice day with family and friends in Hamilton. Great Grandma was with me, and she is 93 (a spry 93). So we had lunch and then took the ferry back to the Dockyards, landing around 4:00. And now it'll all go wrong. First, she needed a bathroom. There is one public bathroom that I had to ask directions to, since it isn't well marked. It's between 2 buildings, recessed in an alley behind a restaurant. Oh, and it's not Handicap Accessible. And, it's 20-30 yards in the wrong direction, assuming on a cruise. Next, it's 90+ degrees, and I wanted to get her some shade and water. At 4:00, there wasn't any where to find a bottle of water. I can find fudge and run swizzles. But a bottle of water... not so much. No public fountains. So, we decide to go back to the boat. There is usually a nice shuttle that runs right to Celebrity from the ferry area. But, there is a one year (never be done in a year) upgrade to the docks by Celebrity, so the shuttle isn't running. They told me there is no place to turn around. I suggested the parking lot where the paid tour buses turn, but nope (I guess the free shuttle vs. paid bus conflict went to the buses). So we had to walk. We though we'd bench hop. But the benches are metal in the sun, with not a hint of shade. And once you get 1/2 there, there are no benches. A little shade, if you can stand. I now have an exhausted, thirsty senior, but I can get help from the ship, since it's on the other side of customs. We get through customs and into a shade area. Where i can get here water and cold compresses. But, the ship attendees seeing her distress stood there mute. I had another passenger go get the wheelchair. Which they finally got. Even then,no one offered any thing outside, I'll help you get to the room. A lot of water, shade and rest, and she recovered enough to eat, and spend the next day relaxing on board. I complained vehemently to Celebrity who told me they could do nothing, since it was BTA's responsibility. If it was costing my company money, I'd have found a way. And, I got caught up in the assignment of blame cycle. So, I'm blaming everyone. What could they have done? Added 6 benches with shade and some shade to the one already in place. That wold take care of 1/2 of the issue. Water misters are cheap and would provide cooling. I mean this in not a third world vacation or country. The tech is there and cheap. It is a lack of caring and will that causes these issues, So, there you are. We're avoiding Cruises and the Dockyards until I'm can see some resolution. But right now, all I can say is Bermuda/BTA doesn't care about their tourists. Go somewhere else. Read Less
3 Helpful Votes
Sail Date: August 2018
I chose this cruise mainly because I have sailed with the company before but that was several years ago, so I wanted to see how the company has changed over the years. Since my last cruise 10+ years ago with the company, the company ... Read More
I chose this cruise mainly because I have sailed with the company before but that was several years ago, so I wanted to see how the company has changed over the years. Since my last cruise 10+ years ago with the company, the company (Celebrity) is still very good but it has gone slightly downhill since then. The prizes for contests aren't the same, and there was no grand buffet or even an ice sculpture in sight. The company is going for "modern elegance" but they don't even have the towel animals that a lot of people (myself included) love. Overall though, I loved the cruise. I had cruised with Carnival last year, and I had a terrible experience with them. Carnival was very disorganized and the ship could have used some refurbishing. This was not the case with The Summit, which was well-maintained (and is getting a "mani-pedi" when it goes into dry dock next year!). Celebrity was also very organized with everything from embarkation to disembarkation! Read Less
1 Helpful Vote
Sail Date: August 2018
Anniversary cruise with hubby. Wanted to take a cruise to Bermuda. Was great to leave out of NJ and not have to take a flight, like we always do. Bermuda is absolutely stunning! I loved the idea of the boat docking and staying at ... Read More
Anniversary cruise with hubby. Wanted to take a cruise to Bermuda. Was great to leave out of NJ and not have to take a flight, like we always do. Bermuda is absolutely stunning! I loved the idea of the boat docking and staying at the same place for 3 days. The horseshoe beach was breathtaking! The water clear, and inviting. Shame We got a terrible sunburn, even with applying sunblock several times through out the day. Getting onboard the cruise ship was easy and smooth. When you first get on, they try very hard sell you the drink packages. And keep coming around even when you’re already on ship and in the ocean cafe. And if you got one....they give you a whole explanation why you should upgrade. :) I did feel like it was a bit much. First impression of the ship getting on misty, old, outdated especially since I just got off the new and updated Mariner of the seas two week before. The drill took WAY to long...45 minutes at least. My stateroom: We got the concierge class balcony. Cabin 9181 walking down the narrow hallway with excitement of what awaits us. Walking into an old stateroom but I must say nice size room. The balcony rusty with a very large overhang above. What’s above? The Ocean cafe. Our stateroom attendant was by far the laziest, unhappy attendant I have ever had. My beds always looked like my 5 year old made it. The bed was not connected well or put the middle part connector, so your bed doesn’t split in the middle, like mine kept doing night after night, even after requesting that he do something about it after the first night, when I woke up with the worst back pain. He never tried to do anything extra or go out of his way to accommodate. I do t think he ever vacuumed, cleaned or wiped the floor, the shower, mirrors- or shelves. It was disgustingly dirty and full of dust, most almost everything had water stains. One Day returning from the pool I couldn’t find the remote. I looked everywhere...finally called “S” (my husband asked me not to post his name) and asked him if he saw it when he made up the room. He of course said “no” after 10 minutes of looking everywhere I already looked. I said fine just please get me another one. After him trying to find and excuse of why he doesn’t think he can. I said ok never mind I will just call downstairs. His response “ no they will just call me and have me look for it. He finally came back with one. That night when I was getting into my bed I felt something under the sheets ...guess what it was. Yep, the missing remote. Btw...I don’t think he changed our sheets. Dining experience: Our waiter “Marcelino” assistant waitress “ Emaly” and the nice guy that kept coming with our favorite drinks “Nyoman” were great. Marcelino even pulled out his guitar a few times and played a few songs for us. The food selection at the ocean cafe was great. Most of the assistant maitre d’ were sweet and wanted to help, some waitstaff were nice and pleasant however, many waiter and assistant waiters hmmm not so great. Some would just pretend they don’t hear you when you call them over. I felt Entertainmnet pool side was blah if any. The solarium was a great place to chill relax and even take a nap. The ship is old, so I actually experienced sea sickness for the first couple of days, especially in the dining room. Until I finally went down and to the nurse and got myself some pills. I never felt it on the previous cruises. Overall a nice relaxing cruise. Read Less
Sail Date: August 2018
This was my birthday cruise chosen because it went to Bermuda, one of my favorite places. Also the itinerary included 2 nights and almost 3 full days in Bermuda, the longest of any cruise I have taken to Bermuda. We drove to the port ... Read More
This was my birthday cruise chosen because it went to Bermuda, one of my favorite places. Also the itinerary included 2 nights and almost 3 full days in Bermuda, the longest of any cruise I have taken to Bermuda. We drove to the port from NC and stayed at the Town and Country Suites using the sleep, park, and ride option. Shuttle to and from the ship by the contracted shuttle company was smooth and efficient. Embarkation and disembarkation at Cape Liberty was the smoothest I have ever had. Crowd control was excellent and we moved on and off the ship with ease. Our cabin was 3064 and was adequate in size and storage. It was forward of center on the starboard side and was very quiet. I liked the night light in the bathroom which most of the newer ships have. This allows one to visit the facility in the middle of the night without turning on the bathroom light and waking your spouse up. Enforcement of the dress code in the main dining room is inconsistent. Most people in shorts were walked straight to their table. I only saw one person turned away for wearing a tank top. Either enforce the dress code or do away with it! We could not get our preferred traditional early dining seating arrangement this cruise so we decided to try out select dining. It was a disaster and we won't do that again. The first two nights were memorable for the very long lines waiting outside the dining room for seating--and we had reservations! Our reservation those two nights were for 5:30, but it was after 6pm before we were seated both nights. No reservations were available any night between 5:30 and 8pm so we usually opted for 8pm. The sign outside the entrance clearly stated those with reservations to one side and those without to the other side, but the staff consistently told people either side was ok causing further confusion. Aside from the long lines, the service and food was very good. We ate on night at the Tuscan Grill and the experience was very good, much like it used to be in the main dining room. Our food was excellent and the service was excellent! Entertainment in the main theater was outstanding. The Celebrity singers and dancers are very talented and gave 3 top notch performances plus two additional short productions in the Revelations Bar. Since we had been to Bermuda 3 times before, we did not take any shore excursions but did everything on our own using the 2-day ferry/bus pass. We spent the first day at the beach (Horseshoe Bay) and at Hamilton. The 2nd day at St Georges, the crystal caves, and Swizzle Inn. The 3rd day at the Kings Wharf and snorkel beach. Read Less
Sail Date: August 2018
Friends who work in school systems could only go in August-I never cruise then-I love getting away in the winter from the snow!! But we did it and it was so hot--I would never do that again! The ship is beautiful and on a smaller scale ... Read More
Friends who work in school systems could only go in August-I never cruise then-I love getting away in the winter from the snow!! But we did it and it was so hot--I would never do that again! The ship is beautiful and on a smaller scale (about 2200 guests) than the NCL that was in port with us with their (over) 5000 guests!! Talked to some of the NCL people and they said never again---too big-lines very long We had been upgraded to Aqua Class which means we had the luck to eat breakfast and supper every day there!!! It was heaven--Lamb chops and french onion soup several nights--If it was not on the menu, you just had to ask!! Never a problem! I had seen some reviews about only being offered squab or pidgeon, but let me tell you----I never ever saw that!!! Some people just love to complain!! The food was served just right!!! Not too much--Not like the buffet where hogs pile their plate as if never to eat again---The lobster tail and Beef Wellington my friend and I had one night was the best I have ever had in 40 years of cruising. No doubt!! No kids either!!! Quiet friendly helpful service by the happiest staff I have ever encountered!!! The nightly shows were fine--nothing to rave about, but fine---- I will be on Celebrity again. We were on deck 11- Cabin was tiny!!! And we could use the Persian Garden sauna and steam---But it was so hot in Bermuda, that was the last thing we wanted to do!! So we did not . Read Less
1 Helpful Vote
Sail Date: August 2018
My sister and I traveled with our mother, who uses a specialized wheelchair full-time. We booked this cruise less than 1 month prior to sailing when a HC cabin suddenly become available. Our drive to the port was just over an hour in ... Read More
My sister and I traveled with our mother, who uses a specialized wheelchair full-time. We booked this cruise less than 1 month prior to sailing when a HC cabin suddenly become available. Our drive to the port was just over an hour in Sunday morning traffic (approximately 65 miles). Embarkation was smooth & very fast and we had lunch at Sushi on 5 in order to avoid crowds at the buffet. The rooms were available at the expected time and we were pleasantly surprised by its size - by far the largest wheelchair accessible cabin we have ever booked. It is all the way forward and thus, not an ideal location for those prone to motion sickness (me) but we knew that when we booked it. Fortunately, it was only an issue on the first night. Our cabin steward was efficient and we only had to make our requests once (extra hangers, ice every evening, extra towels). No towel animals (for those of you like this), but we did not miss them. We had Select Dining and pre-cruise had made 6:30 reservations for every evening. The first night was quite chaotic with long lines outside the dining room regardless of whether or not you had a reservation, and we were not seated until 7:30. Our waiter (Edic) and assistant waiter (Kelvin) were superb and very attentive. We did not have to wait on any of the subsequent 4 evenings. We ate lunch in the dining room twice and other days used the buffet (the stir fry station was our favorite), the poolside grill, or AquaSpa Cafe. Food is very subjective and I will not make any specific comments, but we always found something to eat which satisfied us. We had room service breakfast once and it arrived at the expected time and our scrambled eggs were warm. Entertainment is also subjective and we were not able to make it to all the shows. We did enjoy December 63 (2 shows), the comedian Michael Wilson, the tribute to Billy Joel & Elton John with the Celebrity Orchestra and pianist Peter Rossetti. We participated in a few trivia sessions and the karaoke finale was enjoyable. There was one wheelchair accessible excursion offered (a 5-hr tour of the east and west sides which was not available on the website pre-cruise). It was a very good tour with an excellent guide, and we were able to enjoy a fish sandwich on raisin toast in St. George. We spent a lot of time in the Solarium and made a brief visit to the Rooftop Terrace on the last sea day. We were able to go just about everywhere with the wheelchair although some of the thresholds are high (especially Deck 11 forward and the doors to the promenade on Deck 4). Service throughout the ship was excellent. Cannot comment on the internet speeds as we always place our phones in the safe as soon as we enter the cabin. We did not even use our free 90-minute internet perk (yay!!). Disembarkation was also quick & smooth. It was a wonderful, relaxing week. Needless to say, we booked a cabin for next August and look forward to seeing the revamped/refreshed Summit. Read Less
Sail Date: August 2018
With all the gigantic ships getting all the buzz in recent years, it was nice to sail a smaller ship, and still have more than enough activities, food, entertainment, and whatever else any other ship offers. Benefits of smaller ship: less ... Read More
With all the gigantic ships getting all the buzz in recent years, it was nice to sail a smaller ship, and still have more than enough activities, food, entertainment, and whatever else any other ship offers. Benefits of smaller ship: less walking around, less memorizing where everything is, easier to find family/friends, seeing familiar faces over again, and less crowds (yes, its LESS crowded thanks to fewer passengers). Not having to wait in line for breakfast for 15 minutes to get a waffle was much better than any other cruise I've been on. The ship looses a star for a few things: (1) the Buffet food was really hit or miss. One area of the buffet, and I get delicious asian chicken; another area of the buffet I get something that looks like chicken but is basically rocks. (2) The wait time in the main dining room was just too long. I don't know if this is me being spoiled by fast-paced NYC restaurant workers, or something was just wrong. On formal night, I think we watied 45min-1hour for entrees, and 45min to get into the restaurant without reservation (the people with reservations were also waiting a long time, somehow). So in the interest of not loosing valuable cruise time, sometimes I had to settle for doging ridiculously dry meat at the Buffet during dinner. (3) Perhaps most importantly, we did not know walkie talkies with multiple channels were not allowed on board, so our walkie-talkie plan of avoiding the purchase of an internet plan (something like $25 per night, per person) failed. If you plan on using walkie-talkies, make sure you get one without channels (we were told this was called a "straight walkie-talkie", although I never heard of such a concept). As a result, we ended up coughing up over $600 for internet for 4 people on a day trip (because that's just how my family is... impossible to find otherwise). Two more EXCELLENT things: Cheesecake!!! On deck 5, just keep grabbing cheesecake and other delicious deserts until they run out... all included in your cruise price! This was not something I had seen on other cruises (RC and Destiny), so it was a huge plus! HOT Apple Crumb Cake!!! In the main dining room... the unthinkable happened: a dessert that beats Carnival's infamous Chocolate Melting Cake! Sadly, this hot apple crumb cake with ice cream was removed from the menu for the rest of the cruise! Celebirty cruises absolutley should have this as an everyday menu option! Possibly the single most delicious things I have ever tasted. In short, I do recommend this cruise: Adults and family trips (not so much for small children). Sad to see this ship being taken out of service, but hope the new one will be even better. Read Less
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