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3 Helpful Votes
Sail Date: April 2019
We’ve tried quite a few cruise lines and had heard that Celebrity were excellent so thought we’d give them a go as they were doing the Norwegian Fjords, which we wanted to see as our next cruise. Checking in was fine and our balcony ... Read More
We’ve tried quite a few cruise lines and had heard that Celebrity were excellent so thought we’d give them a go as they were doing the Norwegian Fjords, which we wanted to see as our next cruise. Checking in was fine and our balcony cabin was lovely and clean and had a nice big bathroom/shower. Out cabin steward Anthony was lovely. There were no major complaints as such, just lots of little things every day which didn’t sit well. Firstly, the MDR. The food choices weren’t great and a couple of days our meals were stone cold. Some days the food was good though and hot. Our wine waiter was very miserable and didn’t seem to want to be there - and wasn’t a lot of the time! We were lucky to get a glass of wine before our starter. Often you would get dips and butter, but no bread. One night they pulled my chair out for me and there were 2 dirty napkins and breadcrumbs all over my seat. My other half likes an espresso after his dinner and every night it was served in a mug! Little things I know, but not what we expected. There seemed to be quite a few complaints about the food and service and there were people in suits watching the waiters and then asking the diners around the complainers if they had heard and were they happy (us a couple of nights). I just want to eat my dinner in a relaxed, peaceful environment, which this certainly wasn’t. To cap it off the suits and waiters come around the last night and tell you how important it is we give them a 9 or 10 on the survey!!!!! Food in the buffet was good, but we could never find a seat straightaway, but I think that’s the norm on most cruise ships. The entertainment in the theatre and waiter service was good, but we had to wait until 10.30pm because of our dinner time, which is quite late. We Had to wait until 11.30pm for the comedian one night. The entertainment around the lounges was average and very samey. A couple of groups and a duo. Some nights we’d be sat in the Passport/foyer bar and there’d be no music for an hour, which seems a bit strange. Loved the layout of the ship, one of the easiest to navigate around only having 2 sets of lifts in the middle and back. Everywhere was also spotless all the time, especially the toilets. We were given the classic drinks package as part of the deal, but once onboard there isn’t a lot you can have with, it’s very limited. A decent cocktail or glass of wine was 14/15 dollars, so we had to upgrade to the premium package. Just be aware of this. Lastly, our main disappointment was the lack of friendly service in the bars. I would say 80% of our drinks we had to get ourselves as waiter service was severely lacking. A lot of the staff behind the bar weren’t at all friendly we found too, we tried to chat to them, but they really weren’t interested. They all work hard I know, but you usually get a bit of banter. This is just my opinion and many may disagree, but this is just what we found. Perhaps we were expecting too much or perhaps we were just unlucky. The Norwegian Fjords were stunning and we enjoyed our cruise, but not sure we would sail with Celebrity again. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise because we had been on this ship before and wanted to visit the Norwegian Fjords. Overall we were pleased with the cruise and the destination didn't disappoint. The areas of disappointment for us were the quality ... Read More
We chose this cruise because we had been on this ship before and wanted to visit the Norwegian Fjords. Overall we were pleased with the cruise and the destination didn't disappoint. The areas of disappointment for us were the quality and choice of food in the restaurant. After just a couple of days it became apparent that the menu doesn't really change that much, particularly the starters and sweets. Boring would be the only word to describe them. If this was a restaurant in my local town, I would not be visiting it! If we're to travel on this ship again, we would consider eating in the café where the choice of food on offer is far better, particularly the sweets. The other area of disappointment was the entertainment, specifically the shows put on by the ships own staff. This is not a criticism of their skills, which were very good but more the fact that the shows were the same or very similar to those we had seen on a cruise on this ship approximately 9 months earlier. Celebrity should also review their presentation of the emergency drill given on the first day. The cartoon/film is both puerile and childish. You could visibly watch people being turned off and not paying attention, and you certainly don't want to watch this in "Michael's Bar" which was overcrowded with far too many people in a small area. This resulted in people overheating and wanting to leave the presentation early. This was the same on the previous cruise on this ship. Its clear that Celebrity take no notice off feedback, as this same criticism was made to the ships crew last year. It's a shame to bring up these criticisms, as overall its a lovely ship with a good crew. Are you listening Celebrity? Read Less
5 Helpful Votes
Sail Date: September 2018
Second time on Celebrity and the last. First trip was some years ago on Millenium - hated every minute of that ship so it has taken me some years to dip my toe in again. We primarily booked the trip because it was the itinerary we ... Read More
Second time on Celebrity and the last. First trip was some years ago on Millenium - hated every minute of that ship so it has taken me some years to dip my toe in again. We primarily booked the trip because it was the itinerary we were looking for and my cruise agent urged me to give them another go as the 'newer' ships were much better..... I think what I have learned with cruising over the last 22 years is that everybody probably ends up with a favorite cruise line, and that has never been more evident to me than after this cruise. I am pleased I have given celebrity another try as it has absolutely satisfied my mind that they are not the line for me and never will be - they are just not special enough in my opinion. For me the 'Celebrity brand' doesn't do what it says on the tin. A luxury cruise line it isn't. All in all we found it completely UNDERWHELMING! I don't say that lightly, but the mood of the ship is definitely aiming at sophistication, but it misses the mark! The whole mood of the ship is one of darkness, feeling almost claustrophobic with its small bars and spaces. lighting is very subdued, both day and night, giving it an almost 'club' like feel. Because of the design of the ship there are no quiet areas, even the library (which is lovely) is noisy, with the sound of ping pong and the lifts. Music pumps out from almost everywhere and sometimes you just want a pleasant place to relax. We found it so frustrating that when sailing out of beautiful places the music was blaring and almost everyone was commentating on it. Sometimes Celebrity, silence is golden and far more appropriate!! It was the little things we missed, which other lines offer, which matter - no nibbles at any of the bars and inconsistency of the drinks in almost every bar, literally no two drinks were the same. There were also no self service laundry facilities - really? and one of our favorites was missing - movies under the stars, very disappointing. We found the service overall just OK, certainly not outstanding. Where the ship massively disappoints however is the main dining experience. This is by far the worst dining room I have experienced. Tables are crammed together, sometimes almost impossible to pass,the design of the room is awful and has more of a feel of a 'kitsch' restaurant. More disappointing is the food which is little more than mediocre. We really disliked eating here and the only relief was we had booked 4 x night specialty restaurant package. To be fair there are however a couple of positives which we should mention. Firstly Murano restaurant is just fabulous, the ambiance, the staff, food and service is outstanding. I can without a doubt say that this is the best restaurant at sea I have eaten in so far. Bravo to the staff and chef's, you do yourself proud! Secondly the cabins are fine, great bathrooms and well laid out. We had a fabulous cabin steward who looked after us so well, and our room became our sanctuary. We had high expectations of the ship and whilst this didn't live up to the hype we are still glad we went, because we have satisfied ourselves that we never need look at celebrity again and wonder! Read Less
3 Helpful Votes
Sail Date: September 2018
The cruise started well, having chosen the itinerary and ship having heard good things about Celebrity. Embarkation was smooth and quick, we needed assisted boarding and this was provided easily and with a very helpful and friendly ... Read More
The cruise started well, having chosen the itinerary and ship having heard good things about Celebrity. Embarkation was smooth and quick, we needed assisted boarding and this was provided easily and with a very helpful and friendly member of staff. The rooms were ready at 13.30, we settled in well and the luggage was quickly delivered. We were very happy with the layout and look of the ship, although there are very few quiet areas, but there was plenty to do and see onboard. The pool in the solarium however was always very cold and seemed to be unheated, which meant it was difficult to swim in. It was however a very pleasant area to relax in. Food and service on the whole was very good. We had select dinning and met different people each night at dinner which was fantastic. There was an issue with the meal on one night, which was dealt with easily and with no fuss. The buffet style eating was also very good with a large selection also and the grand buffet on the last day for lunch was outstanding. We loved the Sky Lounge and the bar staff there were amazing, and deserve a special mention. Entertainment was superb, particularly the fabulous Jayne Curry and comedian Paul Eastwood. Don't miss them if you have a change to see them. Our main issue started right from the beginning and it is the high pressure selling all the time. Everytime you walked passed a shop or looked at anything there was pressure to buy, often at prices in excess of the hight street despite being told that it was tax free etc. This also extended into the specialty dinning, where you were constantly harassed at breakfast and lunch, often at the table, into attending. For that reason we didn't do so. There were also these raffles all the time, where you were promised fantastic prizes but this wasn't the case. We won a free artwork in the art auction, only to be told be would have to pay $69 for the privilege. The ports were good on the whole, although it would have been nice to see more of the Fjords, as this was often early in the morning, or when it was dark. The train excursion in Flam was very badly organised with some people not being able to go on the train due to overbooking. We did do the ship tour on the last sea day which was fascinating and meeting the Captain on the bridge was a special moment. For us however the pressured selling of goods and dinning would make us think twice about choosing Celebrity again sadly. Read Less
2 Helpful Votes
Sail Date: September 2018
Like Celebrity with some reservations. The ship was clean and comfortable, the food in both main restaurant and self service was generally very good although sweets are not their strong point. Too many cake based. Entertainment was ... Read More
Like Celebrity with some reservations. The ship was clean and comfortable, the food in both main restaurant and self service was generally very good although sweets are not their strong point. Too many cake based. Entertainment was not great with exception of Jayne Curry. She not only has a great voice but always makes me laugh. Doing 3 shows in 4 days was amazing. Shore excursions were quite limited partly because of small towns but generally were not good value for money. In particular a 2 hour trip on the Flam railway with only 2 x5 min stops costing over £100 each was very disappointing. Service is very good although bar staff are variable. Celebrity must surely give thought to an all inclusive cruise. The drinks package is fairly expensive but is required as even bottled water is charged. In this day and age, WiFi is surely a necessity. Less emphasis should be placed on selling speciality restaurants. Finally we told Celebrity that we were celebrating our Golden Wedding Anniversary. After 4 days we had a card and fridge magnet delivered to our cabin. Read Less
9 Helpful Votes
Sail Date: September 2018
We chose this cruise because it was sailing to the destination we desired and because of the raving reviews. We can fault NOTHING and praise EVERYTHING. From the luxurious and stylish design of the ship, to the amazing, warm and sweet ... Read More
We chose this cruise because it was sailing to the destination we desired and because of the raving reviews. We can fault NOTHING and praise EVERYTHING. From the luxurious and stylish design of the ship, to the amazing, warm and sweet service we received, to the food, oh my God the food was amazing. To the room, cleaned twice daily. To the itinerary, the entertainment (thank you Eddy!) To the bedroom and bars. We had awesome servers in the MDR- Jerry kept filling my husband's glass with wine, Myo and Rajni were so attentive to us! Filip in the Sunset Bar was great, Gina, our room attendant, was the best. Eddy, the cruise director and Jayne Curry with her wonderful voice and amazing personality. We loved every second of it and although it has been a few days since we returned home, we miss it. My husband opted for the Standard Alcohol Package which offered him quite a variety of house wines, beers and spirits. I had the standard non alcoholic package and enjoyed treating myself to lush teas and premium coffees. The food both in the Ocean View Cafe and MDR was amazing. We did not try any speciality restaurants because we were super impressed with the MDR food. All in all, this was one of the best holidays of our life. We are in our mid 30s so we have def changed our view that a cruise is for the older generation! It was full of young and young at heart 40, 50 and 60 year old holiday makers. Read Less
2 Helpful Votes
Sail Date: September 2018
Provided wish list for Juliette at www.cruises who gave three options with three cruise lines. We selected one Celebrity (new to both of us) and one Royal Caribbean. All aspects of the Celebrity cruise were excellent. Staff in all ... Read More
Provided wish list for Juliette at www.cruises who gave three options with three cruise lines. We selected one Celebrity (new to both of us) and one Royal Caribbean. All aspects of the Celebrity cruise were excellent. Staff in all roles were attentive, friendly, polite and efficient. Luggage transfer was excellent at both ends of cruise. There was a helicopter lift-off of a sick patient and husband on first night and from our stateroom 7103 window (opposite helipad) we witnessed superb teamwork between Silhouette and helicopter crews. Stepping off in each Port with no need for tendering or shuttle made everything so relaxed and easy. We had pre-booked one trip with Cruising Excirsions.com to Geiranger by coach which was an amazing experience. The daily drinks allowance was very well received. The only issues causing inconvenience were insufficient seating at times when entertainers were in areas of ship and lack of real help and guidance when enquiring about booking another cruise. My friend,Rosina Farrance, and I both Joined Captain’s Club and are interested in another cruise on Celebrity Silhouette, in 2019 in a similar cabin, and are currently talking to Juliette at www.cruises. Thank you Celebrity. Read Less
5 Helpful Votes
Sail Date: August 2018
After almost a month of submitting our reviews/survey, we're still waiting to hear from Celebrity Corporate office about our horrendous experiences during this cruise. We chose the Baltic, St. Petersburg & Scandinavia cruise ... Read More
After almost a month of submitting our reviews/survey, we're still waiting to hear from Celebrity Corporate office about our horrendous experiences during this cruise. We chose the Baltic, St. Petersburg & Scandinavia cruise as a way to see these countries & we always had an enjoyable experience with Celebrity Cruise line. The 1st. day started with an extremely FILTHY cabin, a dinner table mate who announced she had bronchitis & not on meds & it went downhill from there. After she announced her sickness, we told the Maitre'd about our table mate & asked him to move us to another table. Sadly, no tables were available & our 2 choices were: open dining @ 8:30/9:00 or the buffet - Oceanview Cafe. We stayed @ the table & 4 days later my husband bore the brunt of her sickness by getting sick himself. He saw the ship's doctor twice & he stayed in the cabin because he didn't want to contaminate other passengers. I brought him his meals. & whatever else he needed. He missed all the ports except for Copenhagen. There were other people who were coughing, sneezing & were sick who went on the tours. The majority of them announced that they pd. for this cruise & were going on the excursions & didn't care about being sick or passing it onto other passengers. Other problems we encountered were banging toilet pipes during the night for 2 nights between 10 PM & 1 AM. We called Guest Relations the 2 nights & were told a plumber would be sent up to fix the problem. The plumber never came. On the 3rd. day, I went to Guest Relations to again report the banging pipes & I was told, "We don't have a record of your calls so you never called the desk". I told the Guest Relations name of the person who answered the phone on both nights. Her answer was, "there is no record of your calls". I asked her if that person worked those 2 nights & she said, "yes". My response was, I didn't make up his name. Why didn't he report the banging pipes?" The other issue was maintenance when paint was scraped from the deck above our balcony & went onto our balcony..For the 2 days that we were in St. Petersburg we weren't able to sit outside & enjoy the lovely weather & pleasant afternoons. The net used to catch the paint was 18" - 24" wide while the area the was scraped was about 20' wide. Very few paint chips went into the the net & landed on balconies & in St. Petersburg Neva River. Our dinner wait staff, Rafael & Oleksandra, were excellent, always smiling, helpful, friendly & pleasant. Andrea, another ass't. waitress, was friendly & always had a wonderful smile. The Oceanview Cafe & bartenders were pleasant & helpful. Vivek, Concierge, was polite & friendly. We were disappointed in the daily announcements made by the Captain & Cruise Director because we could never hear them in our room. We always had to open the cabin door to hear the announcements. The last day of the cruise, the Cruise director said, "you don't need to stand half naked in the hallways to listen to the announcements. Turn the tv on to channel 6 to hear the announcements & not make other people look at half naked people". NEVER once, before the last day, was this written in the daily bulletin or told to the passengers. This cruise didn't have "sail away" opportunities for Concierge Class which we missed because we enjoy the opportunity to be on the helicopter deck or other decks when we sail away.. Because of these issues & our horrendous experience, I DOUBT IF WE WILL EVER sail on Celebrity again. Read Less
4 Helpful Votes
Sail Date: August 2018
Sent email to Celebrity on Sept 4 with my complaint, todate,18 September I have neither received any acknowledgement of my email nor any response. Cabin was in poor repair, tape used to fix peeling trim in bathroom, rusted balcony, ... Read More
Sent email to Celebrity on Sept 4 with my complaint, todate,18 September I have neither received any acknowledgement of my email nor any response. Cabin was in poor repair, tape used to fix peeling trim in bathroom, rusted balcony, upgraded drinks package to find favourite wine not available in most bars, only restaurant, champagne served in moonlight restaurant but only US version in all other bars, given prosecco when ordering champagne many times. Information provided onboard for quay/dock location in Helsinki was wrong. Appears the Harbour Master changed berths last minute when ship arrived but this information was not passed to passengers going ashore, therefore ended up in wrong place with double the taxi fare! Paid for wifi but only worked intermittently, ilounge 'professionals' said it was because I had a Russian SIM card, I don't.... used excuses such as, it's because everyone's using the wifi, it's because we're at sea, it's because it comes via satellite, it's your phone, to name a few. Canapés left in cabin resembled left overs scrapped together. Read Less
1 Helpful Vote
Sail Date: August 2018
We have cruised on Celebrity for more than 10 years. The crew is second to none. This time it seemed way more crowded, with a rushed itinerary, and the cruise director was to over the top. His daily announcements were almost 15 minutes ... Read More
We have cruised on Celebrity for more than 10 years. The crew is second to none. This time it seemed way more crowded, with a rushed itinerary, and the cruise director was to over the top. His daily announcements were almost 15 minutes long, the on board entertainment was OK most nights, the best was the live music in the smaller lounges. The main dinning room is FANTASTIC. The cabins and verandas are very nice. Celebrity does have the embarkation and disembarkation down to a science, works very well. While Celebrity’s cruise prices seem to continue to increase, in addition to these increases, In my opinion Celebrity is trying to identify ways to add fees and charges of all types. In port shuttle buses, that used to be included, now there is a charge. Up-charges on drink packages like at the martini bar, 3 bucks more for a larger martini, really why not just get two smaller ones. And everyone of these up-charge slips provide a line for an additional tip. And specialty restaurant are only a fare deal on the first day of the cruise when they are discounted by 30%. In port excursions, in the daily flyer, Celebrity creates the impression the only Hop on Hop off bus is available only at guest relations, all one need do is get off the ship and you can find the same hop on hop off bus at a lower price than Celebrity. So after 10 years of loyalty, i think for our next cruise vacation, we may need to shop around. Read Less
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