Where to start. The "guest" is treated like cattle on embarkation. Once inside the ship, their bars did not have the necessary items to create basic frozen drinks. This issue lasted all cruise long. No room service menu in cabin, broken phome in cabin, incomplete room service orders. Cabins attendant did not ntroduced herself, we finally saw her at the end of the second night by coinsidence. Not enough life jackets in cabin for the amount of passagers and the front desk REFUSED TO PROVIDE THE MISSIMG ONES (no joke). The food quality in the main dinning room was so poor that we went there just one night. The buffet food was fresh and the dinning area was clean but the food had no flavor. Why? The ingredients and the cooking personnel was there so what was the issue? Who knows. Hot items were cold and cold items were warm. Onboard stores did not engage with passagers interested in purchasing high ticket items. It appeared to me that the employees were there more to protect the merchadise from theft than to assist customers in a sale. Only one comedian and he was bad, no magicians, no ice carving, no cooking demonstration...NOTHING. One night show was terminated early due to technical difficulties and they did not offered to resume/finish the show at some point (ups!!, could not finish the show, sorry about your luck!!). Debarkation: somehow some passagers were able to leave the ship early, according to Celebrity, based on their return flight. Interesting because that was not mention in ther website, their daily newspaper or TV., tHE daily newspaper indicated to watch a debarkation video on the cabin TV but the video was never made available. The final statement of all expenses was never provided or offered, so I guess that you were forced to do the line at the front desk if you really wanted one. If this line cannot do the basic things right in a smaller/older ship, I can't imagine the spectacle in their newer/much bigger ships. Celebrity again? No thanks. Read Less

The cons: We chose this cruise because I read that there aren't many children on this cruise, however, there were about 40% whining, screaming kids. Also the caliber of passengers was shocking -- i.e. women dressed like strippers at breakfast, etc. Other things I did not like were: most of the activities were based on sales pitches, i.e. selling diamonds, whiskey, wine, etc. Nothing that interested us. There was nothing, not even a colored egg or candy, for Easter. The chairs were always taken in the solarium -- people put towels on them and went elsewhere. The music in the buffet was loud and wailing -- not appropriate. The buffet opened at 12pm and 6pm, which I think is too late. The clam chowder had NOTHING in it but the broth -- not one clam or potato, etc. The crew served dessert at the buffet as if people weren't trusted to do it themselves. Also catsup was squirted on plates in the dining room -- again no trust. We had a concierge cabin and the hors d'oeuvres they delivered in the afternoon were a JOKE -- 4 pieces -- no bigger than a dime each. I ordered a scotch and water with a twist at the Oceanview Bar and it was served in a tall glass with a wedge of lemon. The excursion in Nassau was 3 hours, beginning at 11am, yet there was no provision for lunch. And restrooms were scarce. The worst part was it was at least a mile to walk to the bus from the ship. The pros: The concierge was very helpful, we loved the veranda, the cruise was so smooth it didn't seem like we were moving, the crew were all very nice and the dining room was spectacular. The escargot was outstanding and the hamburger at the pool grill was also very good. Read Less

Staff all excellent. Food in restaurants excellent. Enjoyed the speciality restaurants. Haven’t been on Celebrity for a while as we prefer smaller ships. As this was a sort cruise at Easter there were a lot of families on board. They all looked like they were having a great time, especially when the Easter Bunny made an appearance. Our only disappointment was that the times for our dinner reservations (8pm) for the speciality restaurants clashed with the evening shows and special events organized for the guests in the Suites. I would recommend you choose early (6pm) or late (9pm) dinner times if you want to see the shows. Our Suite (6130) was fine although the bathroom while functional, really needs a refit. The Michael’s concierge lounge for suite guests is very nice. It certainly provided a quiet refuge from all the young families on board. They also have a nice selection of complimentary drinks. In fact the whole suite experience is well worth the extra cost. Read Less

We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but could not be more disappointed. We took an Aqua Class Stateroom with balcony which was small and cramped especially the bathroom, whenever you took a shower the whole bath floor got wet! The ship was allegedly updated not long ago, don't know what they updated but they probably need to go back to the drawing board. The a/c barely kept our room comfortable, the TV didn't work most of the time, the water coming out of our of the faucet and shower was dark rust colored at times! We tried to get a glass of wine at one of the bars, the bartender moved toward us, told my wife to have a nice day and then left! What great service! With a Classic drink package and trip insurance this was a $1,200.00 two night cruise. Not cheap at all for a small cramped room, lousy service and rust colored water. We could have gone on a three night with another Cruise line for nearly 1/2 that price! Again we went with Celebrity for their reputation. We also were constantly being solicited to try one of the private, pay for what you eat on board restaurants. We didn't come on the cruise to be constantly solicited, we came to relax. The only saving grace on this cruise was having the Aqua Class private dining room. We did have a great ocean view, the food was great and our waiter Hendar was fantastic! If not for the private restaurant and great staff this would have been a total loss. For me the bottom line is save your money, go on a different cruise line or just stay home. You will be much happier, we wish we never went. Celebrity has lost our business. We will be on a competitor from now on. Read Less

Picked this cruise because I could only leave for 2 nights and i was within driving distance of the boat. Wasnt interested in Nausau, therefore the boat was what i wanted to check out. I knew it was going to be worn and i knew it was sold out. It ended up being a drunken booze fest with no one interested in looking decent. Didnt know before this how many people you could fit into a hot tub with cocktail in hand. Makes you wonder when you watch for awhile, when someone gets out to use the bathroom. Didnt seem like it. Very low end. Comedian was pretty good and not raunchy. Show with crew was ok. Food was better than those who went on Carnival, but nothing special. Crew was pleasant but tired Sailing was smooth The wear on the ship wasnt as bad as expected but does need a refresher. Hate to judge Celebrity by this cruise but I think I am more of a Silverseas gal Read Less

We have sailed many times with Celebrity on the Solstice class and always have a great experience. Unfortunately, Infinity did not live up to the usual level of service on our short weekend sail to the Bahamas. It is really a loss for the guests and for Celebrity. As past guests, we were excited to see this short itinerary of two nights out of Ft. Lauderdale. We hoped it could be something we could do often. We also met a number of guests who were trying out Celebrity for the first time hoping to find a new line they could call their own. The crew on Infinity let all of us down. As past guests, we won't be back on Infinity or for a short cruise. We were embarrassed for Celebrity for all the first time guests. One couple said they were headed back to Carnival for better service! The ship is older and smaller than the bigger sister ships like Reflection, Solstice, Silhouette, and Equinox - we have happily been on all of them. The size and age does not excuse some of poor cleanliness in areas like the coffee shop. It also certainly does not excuse the inattentive service of the dining room staff, the store staff, bartenders and other crew. There was no effort to talk to guests beyond the absolute minimum to get in an order or a sale. The crew was not engaged with guests even to the point of gathering among themselves to chat and block areas in the buffet. We went up to the silent disco and again, crew were chatting with each other and no one was talking to guests. We never saw the Captain or any of the Officers interacting with guests. The two days felt like time out at sea so the port charges could be avoided in between two longer cruises. It felt like the fact that guests were on board was an annoyance to the crew. The crew was busy recovering from the prior cruise and getting ready for the next sailing. It felt like we were bothering them to ask for a drink or even try to get a price on merchandise in the stores. We did enjoy the entertainment in the theater - both the comedian and the singers and dancers were great. The pool side entertainers were also very good and we enjoyed the string duo in the afternoons. The food was OK and about as good as other Celebrity ships, we just were exasperated with the slow service in the main dining room. We were also aggravated that the Classic drink package was not offered. You could only buy the Premium packages. The reason given was it was only a two night cruise so they couldn't offer the lower priced packages. Makes absolutely no sense. We did not feel that this was a good value for us and I am sure Celebrity lost out on sales that would have otherwise occurred had the full slate of drink packages been offered. We were also frequently solicited for the premium dining and spa, just about as bad as the street sales people in port. We also tried the Concierge stateroom for the first time. Thankfully, it was a very low amount to have this because it is totally not worth any extra. We were offered free champagne twice but never received it. Would never pay for it again. We will be back on the S-Class ships but will be avoiding the M-Class ships in the future, especially Infinity. Read Less

I choose this sailing just for a quick getaway with my hubby. This was my second time on this ship and the first for my husband. We were very surprised with the new terminal in Ft. Lauderdale very very nice and modern. The lunch options were good you have your pizza station, grill station in the back for meats, pasta station, other options and then salad. We decided not to go to the main dining room for dinner since it was such a short cruise and we just wanted to relax and not have to worry about getting all dressed up by a certain time and be rushed. The dinner wasn't the best in the buffet. The options were very limited and on some things I was a little disappointed but not a big deal. I guess I was okay with salads chicken and pizza. Of course in the main dining you have better options. The cakes on display were absolutely beautiful in the buffet. Unfortunately those were on display only. They do have a no sugar added section for deserts and you have several options which were not bad. I was very disappointed with the coffee shop because the deserts were always complimentary regardless if you need to purchase a drink or not. I was on this ship in November and it was free and now it's not. The breakfast at the Trellis was really good. The breakfast in the buffet was the usual stuff and as always the omelet station was super packed. We were very pleased with our inside cabin. Normally it would a real tiny cabin where we would easily run out of space but this cabin was really big and we got a corner cabin so it was even bigger. We loved it. Housekeeping was great they always do a great job, however my pillows did have boot marks on them and I couldn't find the attendant so we had to wait for the next day to get that changed. Also there was a very horrible smell throughout the lower decks of the ship which is always tough to breath that in. We loved our time in the solarium it's just so relaxing in there and that pool was so great. Loved that not too many people went in at night. The comedian was great we got to see him twice and he was great, original and kept it real the whole time. Love the fact that the casino is smoke free verses other cruise lines. This ship is not for bigger kids or teens. The camp on board is really for babies. The only thing that teens and bigger kids can do is play basketball and go in the pool. The camp that they do have for the older kids is extremely tiny so the kids actually don't even want to bother going there. The arcade is a joke. There's about 4 games that are from the 70's. This ship does not cater to kids it definitely caters to a much older crowd. All in all it was a great experience. I look forward to going back on with Celebrity on the OTHER ships and won't go back on the Infinity unless it gets revamped like the Summit is. Read Less

We took the 4 day cruise from Fort Lauderdale to key West/Nassau. The people were very nice, the food was good and plentiful and the ship was clean. We were looking to chill out for a few days, so we didn't take any shore excursions or see any shows on the ship - we didn't even eat at any of the specialty restaurants. We had a balcony room on Deck 6 and it was nice. Our room steward,Irwin, was the best, very accommodating. The room was large enough for us and the balcony waas nice sized. There are plenty of bars to choose from - 4 at the pool area alone. The service was good and fast. We didn't buy the drink package, so our beer and mixed drinks were 7-$10 each. We don't drink enough to make the drink package worth while. The only thing worth mentioning is that the ship needs an update. It looks like it came out of the 80's - but it didn't affect anything - the service and accommodations were good. Read Less

I read reviews and the ones I read before sailing were pretty critical of the ship and food, so here is my opinion on the ship I recently sailed on. Yes, the ship’s interior stateroom I had, 6011, could have used new bedding, curtains and furniture, but I found it to be very clean, with very fresh sheets. The lighting in the rooms could also be updated and I did not find a plug in the bathroom. I found the food to be very good, for what they serve. Their wait staff is professional and very courteous and work very hard. If I had to make one comment in general: the workers and staff are highly trained and very diligent performing their jobs. They all spoke and were courteous. Management was in evidence in every nook and cranny. Managers were conversing with the servers and overseeing their areas constantly. If you had needed something a mangager was never far away. I said “no frills” because it’s mainly, eat, sleep, and sail. Not a lot going on onboard the ship, but it was pleasant because Celebrity is making sure the basics are being covered in service and food. I would go on Celebrity again, maybe on a different route. After all Key West and Nassau are a little tired out themselves after thousands of cruisers are dumped on their shores daily. Read Less

We picked this cruise because we were celebrating my birthday and it embarked on that day. It was on my bucket list. We stayed in Ft Lauderdale previous to the cruise and enjoyed the warm weather as we are from Pennsylvania. We researched a lot online and on you tube as to all of the rules, documentation, and cruise tips. So we were prepared for lines, waits, crowds, and frustration. We were travelling as a group of 4 adults. We boarded the ship really fast! We arrived when we were supposed to and the process was so fast we never stood still for more than 5 minutes! This was the case getting on/off @ ports and at disembarkation day. Everything went smoothly, our cabin was ready on time. Our luggage arrived without a hitch. All of our reservations were correct, The ship was beautiful. We loved the food, and service. Bars got busy and you had to wait for a drink. I am not sure I always got premium level wines/cocktails @ the bars as I had paid for the package. The activities were entertaining, like karaoke, trivia, and other type games. We enjoyed the great places to enjoy cocktails away from the loud and crowded pool area. We like the pool but did not find it as relaxing as other places on the ship. My favorite bar was the Sunset Bar at the back of the ship, live music gave it a great vibe there. We did go dancing several nights and had a great time. The silent disco is hilarious and fun, must check it out. It was 2 x on our short cruise. We enjoyed the Trolley Tour in Key West. It had rained and when we left the ship we were given unclear directions to find the trolley which made for a rough start as we got lost in the rain. Nassau was just shopping and pressure to buy, but we expected that. Maybe an excursion would have been a better call. But we returned to the ship early and enjoyed the ship. Overall this was the perfect size ship and amount of time to get a good idea if you like cruising. The ship was not too big and we found our way around. There was plenty for us to do and eat and drink. I did feel like I had fun and did relax. We have booked again with Celebrity for a longer itinerary because this cruise went so fast. I wished I had 3 more days to relax more and do everything I wanted. . Read Less

My friend and I wanted a quick weekend trip of fun and sun - I am a professor and I had off the Friday and Monday of MLK weekend. I have family in Florida so I got to visit with them as well. We liked the comedian and the massages at the spa - the gym was fine but having no water fountain was not cool). My friend is a vegetarian and she appreciated different choices each day. This cruise was advertised as a 2 day cruise, but we had to disembark at 8 am, and I didn't get on until 1 pm, so it wasn't a full 2 days. Because of this, it was a bit pricey. Next time I will go to an all-inclusive hotel and pick when I get there and when I want to leave. The disembarking was crazy - we asked three different people and got three different answers. Guest Services always had a line. You know how hotels have a book that describes the amenities, etc? Well, with only two days to get familiar with the boat, it would be nice to have a book like that in a cabin. Read Less

This was an unusual itinerary, just two nights. Departure from Port Everglades and a slow overnight to Nassau, then overnight back to Port Everglades the following evening. My friend spotted this one-off type of itinerary and the reasonable price along with it, so we booked it for something to do other than sitting around at home this weekend. The Silhouette is a beautiful ship, I'm sure I didn't see all of it in the short time that we were aboard. We had a Concierge class balcony for our brief cruise, and aside from a bottle of sparkling wine and some hors d'oeuvres on the first night of the cruise I don't think the upcharge for "Concierge" carried with it anything extra. The cabin was perfectly fine for the two of us for two nights and the bathroom was a bit larger than some other standard balcony cabins I've been on, on Royal Caribbean, NCL, and Carnival. Our cabin attendant was excellent and made sure that our cabin was always neat and stocked, and he also quickly handled the few requests we gave to him. Dining was very good in the buffet area for breakfast and lunch, and we opted for some upcharge restaurants for dinner. I honestly found both of them to be overpriced as compared to the specialty restaurants I've experienced on NCL and Holland America. Also, in the case of QSine, I found the food there to be rather disappointing with a very limited menu. Tuscan Grille was much better, I thoroughly enjoyed my dinner there. We did do room service for breakfast one morning, which was just okay. The menu was not very large. I did get the opportunty to use the gym and I found it very well equipped, clean, and with a great view of the bow of the ship. I did find the duty free and general shopping area a bit disappointing for a ship this size. Prices were nothing special either. The staff onboard was excellent. Everywhere was friendly and nothing seemed forced. This was my first Celebrity experience and although brief, I would definitely try them for a longer voyage. It's hard to rate higher than the 3 stars I applied as this was such a brief cruise. Read Less

My family wanted to celebrate some life events, a 60th birthday, a 10th anniversary. We came together from all over the country, 13 of us. The Celebrity Infinity is an older, smaller vessel. It is a lovely ship that is showing it's age. Our cabin, 6022, was a small, balcony cabin. The balcony is very nice and long. We actually had our cabin steward get us a lounge chair. The paint is peeling on the rails of the balcony. Inside our cabin the curtains are fading and the bed skirt was soiled and torn. There is adequate storage space, but not enough electric outlets. Small bathroom, nice shower. We had to have the air conditioning repaired. The MDR, Trellis on 4th deck was not prepared for our family, even though they were informed well in advance of this sailing what our needs were. We had to move after seating started. Service that 1st night was fair. We waited a long time for drinks and food. The food, once served, was very good. We ate in Luminae on day 2. It was just okay. Day 3 we ate in Tuscan Grill. It was excellent. Day 4 MDR, was excellent. I particularly enjoyed Il Bacio. Entertainment was just okay except for night 3. There was a singer from Las Vegas who was AMAZING!! I wish I could remember her name. Service for the most part was as expected. My only BIG complaint was in the photo shop. We had a photographer who was assisting my cousin. When she did not quite understand the "terms and conditions" for purchasing 6 photos to be sent to her email. He became quite insulting and asked those of us with her if "she always is the one who looks like a deer in the headlights?" He was not being funny as he said it again. The person he was referring to is an attorney and BTW had booked the Penthouse and Sky Suites. Not a good idea to be that nasty to anyone, but how about to the person who spent the most money on the ship? Our two ports, Key West and the Bahamas were fun. My husband an I went on a privately booked food tour in Nassau that was outstanding. My cousins went to Pearl island. So, not the best cruise we've been on, but certainly not the worst. We are Elite with Celebrity, so we have cruised quite a bit. Read Less

So we have been on Infinity before on a trip to Alaska and I do like the ship for its size but it is showing wear and tear. And I overheard alot of people complaining about some conditions, worn wood handrails, carpeting, paint and such... but seriously that really does not bother me for the price we paid for the cruise. Yes the new ships are way more updated but then lower your expectations if you want to sail on the Infinity or this itinerary. My biggest issue is the disparity in the bar service. For example, we had a drink at the Cellar Masters bar and the servers were incredibly attentive...asked what our preferences were for a wine choice and even made a better selection for us to try. We did have the Premium Beverage Package so we could choose the higher $ wines and cocktails. Now lets talk about the Martini Bar....the servers never once looked anyone in the eye. We quickly learned that you had to lean over the ice top bar and wave your room card to get their attention. This was not just us...many people complained. Same for several of the pool bars. I stood near several people who were there before me and completely ignored. Many asked for a particular drink only to be told we cant make that. Never experienced something like this on a Celebrity cruise before. So you had to learn where to go for a drink. For Dining we ate in Qsine and Blu...both fantastic food and the service was wonderful. The servers were exceptional. What was a little disconcerning was the price of the specialty dining. Qsine was $55.00 per person, Tuscan Grille was $65.00 per person, there was a special 'crab shack' lunch one day and that was $45.00 per person. Now being from New York City, I am accustomed to these prices but I do feel they are a little excessive for a cruise of this type. We did get an onboard credit so it covered Qsine. The entertainment was good..comedian one night, a broadway medley another. We did not get off at Key West since we have been there before. Did go to Atlantis which was nice but quite expensive for 5 hours. Its basically a very big waterpark..so the kids will love it. All in all it was a fine cruise, but I have been on many Celebrity cruises before and do not remember being nickled and dimed as much as I was on this cruise. I do recommend upgrading to the Premium Beverage Package and if you get a onboard credit..use it for the specialty restaurants....not the shore excursions. Read Less

We love this class of ship but had not been on Infinity. Food was very good, other folk on board were very nice and friendly (lots from FLA). We had an aft concierge cabin on deck 9 and it was very quiet (no engine noise at all) wonderful views....although it is a long way to the elevators......(We have stayed in this location a number of times...so no surprises). Cabins are a tad shorter from hall to balcony....but wider which makes it feel bigger. There is no doubt that the reburbish in 2020 will be needed. Staff was attentive, bartenders fun, and our cabin attendant was great. We had been to all ports before, so did not take tours. We have been on RCL a couple times in the last few years, but MUCH prefer Celebrity and were glad to be back (itinerary driven choices). Fit and finishes of ship are just more subtle & to our liking. We cruise for NO chaos, so not looking for LOTS of kids. Our thanks to all on board. Read Less

The Infinity is a nice ship and the staff is wonderful. I would highly recommend to anyone. It is my understanding they are remodeling it within the next two years although I'm not sure it really needs any updating. From the buffet to the specialty restaurants, the service was constantly excellent. We had two staterooms, a suite for the first part then aqua class for the second. For suite guest, you get to eat in an awesome restaurant called Luminae. It is fantastic. I can't speak high enough of the food and service. For Aqua you get to eat in another specialty type restaurant called Blu. I now understand the debates on which one is better. I can honestly say both for an amazing experience and you really can't go wrong with either. The fast speed internet is a nice change from other cruise lines. It is so fast you can easily stream apps like Hulu, Netflix, etc.. The entertainment was really good and not cheesy like other other lines. I will say if you have the opportunity for the suite experience just one time in your life on Celebrity it is worth the money and is just such a nice treat. Our Butler Arnish was so great. Just know whatever stateroom you pick, you'll be happy on this ship. The coffee shop was so much better than the chains. We went there every day. Also great service. We already have another Celebrity cruise booked and will most likely be booking more after that. After being on several of the others it is worth paying a little more for the treatment you get on Celebrity. Read Less

So we followed this ship from concept to delivery and made sure that we were one of the first to sail her as a fare paying passenger. Flight from UK to Miami with BA was great and we stayed in Miami at the Four Seasons prior to travelling to Port Everglades. Embarkation whilst busy was good and we were onboard nice and early. Cabin--the famous infinite verandah we thought was quite poor. We certainly did not feel as if we were in a balcony cabin and the doors seperating the so called balcony from the room were a little flimsy. We could not open our "infinite verandah" window on quite a few ocassions due to an override system. The whole concept we felt was a little wrong and a little cheap looking. Nothing else to report on the cabin but all in all disappointing considering the price we paid. Top deck is a little weird to say the least. Others have mentioned that it appears a little cheap and tacky and that in truth was our impression also. They have a massive large screen in the roof top garden that blares out American sports thats sometimes disperesed by some reggae band who had 3 songs in their repoitoire. Sunset bar at the back is not a patch on the bar on Solsctice Class ships. Food in general is ok--we ate every night in one of the MDR restaurants whilst buffeting lunch and breakfast. We were a little concerned about the temperatures of some of the buffet items being served but were assured that all was ok. EDEN--what a mess--what a silly concept, what a silly concept poorly executed--in our opinion. We went once and never set foot in it again--plain weird--tacky plastic chairs, smoke filled room etc etc etc. All in all for what we paid, the service we received, the stateroom we were allocated etc this was probably the worst ship we have ever been on and we sailed on Anthem of the Seas once!! Read Less

Total Epic Disappointment as the Edge was not ready for paying customers. There were so many issues during the weekend, they should be ashamed of themselves. We would have never booked a Sky Suite and gotten excited over the Retreat had we known we were Guinea Pigs (I guess the word Preview should have alerted me). Celebrity is way more impressed with themselves than we are. The few PROS as to why I even gave 2 stars is the boarding process went smoothly, the buffet had a good variety of food, the four 'open' restaurants had a nice ambiance and the ship was pretty because it was new. So far, nothing here warrants buying a suite and having a private dining room so save your money and go for a regular room if you decide to sail the Edge. The CONS are too long to list so here are just a few: The suites are way too expensive for what you get which is almost nothing more than a regular room. My biggest disappointment is that the room I booked was NOT as described by Celebrity as I was so excited to have the bed facing the water, as that is what the Celebrity website photo showed. The bed faced the wall as did most other rooms. The rooms are tinier than the older ships! I specifically chose room 6194 as I like the rooms that 'jut' out of the boat so we did have a larger (than most) balcony with open space, whereas many other rooms have a bit larger interior room (tho still small) with virtually no balcony and enclosed by a window. We overheard many people complaining about their balconies. The Luminae 'private' restaurant was pitiful with the smallest portions I've ever seen - truly a joke. We waited over 20 minutes to sit the first day (ok, that's a busy day, I get it) but why have a private restaurant if you cannot accomodate? The next few nights we were told that 6:30-8:00 are so busy to come after 8:00pm. Frankly, we ate at the buffet almost every meal as we left Luminae starving anyway so we skipped it. The Retreat Lounge had conflicting information, some servers wanted to charge us for drinks, some didn't and one couple got charged for water which for sure was free in the lounge. No one had solid answers as they were ill-trained. Our butler was non-existent. Saw him once for 10-minutes and then ended up making my own restaurant reservations or anything I needed. Of course we got charged a large gratuity anyway.... The second day we received a letter that we had not provided a credit card and so next thing we knew they shut down our internet package. This was insane as we had proof that we gave our credit card - so Guest Relations, which was 20 people deep most of the weekend with complaints, took our credit card again, turned on our WiFi and never said much of an apology. That was a fun 30-minute activity on the ship, not..... I can go on and on but suffice to say Celebrity better get their act together as people were so mad at the inefficiencies, slow service, lack of activities, etc. and frankly while people do not spend a ton of time in the room, these are smaller than most other ships in same category. It was obvious that all they cared about was taking more and more of our money throughout the weekend and not caring if the client was satisfied. I will not sail Celebrity again as much as I used to love the brand. Read Less

We have had many Celebrity cruises over the years. We had big expectations for the Edge. Unfortunately it did not live up to many of those expectations. The shows are horrible. The entertainment not energetic. No rock and rollmusic or soft rock. The beds and pillows are very firm so if you prefer softer pillows bring yours from home. There are activities all geared to sell you something but disguisrd as educational. The specialty dining venues are booked months in advance. So do not wait to get on the ship to book those. The Casino is nicebut the host has no ability to comp anything other than drinks in the casino which we would normally expect in any casino. The cabins are nice. Emphasis on technology throughout the ship amd weird decor through the ship, the weirdest being a hallway with poor lighting and oddly placed metal sculptures. We liiked the buffet. Probably the best buffet we have ever been on. There were no Bingo games but maybe because it was a short cruise. The food was very Good in thr dining areas. It would be nice to have some activities and seminars that are not infomercials. We would not rebook on the Edge. It was meant to appeal to millennials although it did not have any amenities for kids which millennials might have. The Casino was pretty good by cruise ship standards. Coild ise a few more dollar slot machines. Read Less

Was disappointed by several things. We are Elite level. There is no elite or suite lounge in the terminal. We were on the ship 15 minutes after arriving. We were permitted to drop off carry on luggage immediately, which was nice. the main pool is very long. The two Jacuzzi by the main pool are actually a deck above. This was a bad design. Who wants to walk a deck up to get in the Jacuzzi when you are sitting by the pool? The solarium has a Jacuzzi next to its pool, The pools have ladders to get into them. I was disappointed that there were not steps into the pools. RCL has steps into their solarium pools. I can handle the ladders but many older people said the ladders are difficult for them so they did not use the pools. Never saw a drink waiter in the Solarium. We had to go out to main pool bar to get drinks. We were booked into Normandie Restaurant for 3 nights. We ate there the first night. It was good. The second day I called Guest Services and said I wanted to change restaurants. They said just walk into any of the 4 main restaurants and they will accommodate you. So the second night we went to the Cosmopolitan. The hostess was gracious. We were seated in a few minutes. The third night we went to the Tuscan Restaurant. The hostess said we had to go the the Normandie because they were holding a table for us. NOT true. Guest Services told me they hold reservations for 15 minutes and then seat others. I told the hostess that Guest Services told me I could walk in. She seemed very annoyed and told me she could not even see if we could be seated for another 20 minutes. I told her to forget it and we went to the Normandie where the staff was nice. Eden was VERY weird. I think it was designed by an old hippie who use to do LSD. The entertainment was weird in the theater. I am 58. Maybe I just can not appreciate weird artsy fartsy shows. There was no Elite or Suite lounge. The gift shop was ridiculous. A tee shirt was $100, a pair of mens swim shorts was $250, etc.... The gift shop was a joke. I talked to many people on the ship who were not happy with the shop. We managed to sit on the Magic Carpet twice. Once for Sail away which was very nice. The third day we tried to get out there on the Sea day. We were told it was full. So we walked around for an hour. We came back and asked again and were denied. I went out of the deck and could see there were seats. We went back inside and when the nasty employee by the door moved to answer someone else's question we got past her and went out there. There were several seats open. I do not know what her control issues were. We were told to go to the Tuscan Restaurant on Deck 3 for a debarkation lounge. There was only one other couple there. They asked what time we would be taken off. It was 7am. We were told when the ship clears we could go up to Deck 5 and get in line to get off. So the only thing we accomplished by going to the lounge was to put us at the back of the line. None of us were happy. We told the employee in the Tuscan that RCL would walk you of first. She said she was not going to do that. So we decided to go up to Deck 5. We told the employee on that deck what happened and how we felt about it. She told us to stay by her and move next to the wall. When the ship cleared she let us leave first. I heard several other elite members in line complaining. The Cabin was nice. I thought we had plenty of storage. There are USB ports next to the bed and ports on the desk. I was glad we sailed in the 3 day preview. I will not be returning to Edge until a few things change. They do not have purell in front of restaurants. They have sinks in the buffet but many people do not use them. Just a matter of time before Noro Virus is on the ship. Read Less

I've been monitoring this ship's construction for a long time and was very excited to experience it to see if it lived up to the hype. Some areas did. Others did not. Overall I felt it was a swing and a miss. I also think your experience - and the reason the reviews on this ship are so varied - will depend on your choice of cabin. More on that later. I should preface this by stating that we were in an Infinite Veranda. I think anyone staying in a traditional balcony room - or better a Suite class or higher - will end up with a much better experience. The new terminal - Port 25 - is beautiful. We used the Mobile App to do our online check-in ahead of time. We also had Expedited Arrival. It was incredibly easy. Being a 3 day cruise we had carry-on luggage. So we walked into the terminal, showed our passport and Mobile Pass, and waited. We got there a bit early but did not have to wait too long before they let us get on the ship. I highly recommend using the Mobile App and online check-in. The Mobile App was super useful the entire time during the cruise. We loved it. The overall design of the Edge is stunning. Highlights include the Grand Plaza, Eden, Magic Carpet, Resort deck, and the Oceanview Cafe. The look and feel was very much boutique high end hotel rather that cruise ship. Kudos to the design team for their efforts. Just on visual design alone the ship gets 5 stars. There is nothing else like it. We dined in four areas - Cosmopolitan (one of the main dining rooms), Oceanview Cafe (the buffet), Petit Chef (extra pay), and Eden Cafe (lunch). The food was consistently fantastic everywhere we dined. Absolutely no complaints. The buffet area has to be one of the best ever. The 2 story soaring ceilings really open the space up. Instead of the traditional port/starboard cafeteria style lines, the Cafe is more of an open market area that cuts across the entire ship. None of the "sorry this side is closed go around" to deal with. Le Petit Chef is the restaurant where they use Skullmapping technology to beam a 3D-ish "show" onto your table and plate. It was very entertaining and the food was great. I recommend it. Eden Cafe was tasty but the salads were small. This was only for the lunch in the cafe, but it is a nice break if you want something light. There is also an extra-pay Eden restaurant for dinner, but we did not do that. We took in one show - The Jewelry Box - in the main theater. The theater itself is spectacular. The A/V experience was excellent. We did the first show of the night and the audio balance between vocals and music were off, drowning out some of the singers. It's a Preview cruise, so there were bound to be bumps. We heard the second show was better. We did not do the shows in Eden. To be honest, they just looked very weird. Eden itself is stunning. The entire multilevel design gives you endless spaces to relax, read, or socialize. It will be interesting to see if the show they do at night becomes a recurring thing or they change it to something else. I did not hear anyone praising it. I feel Eden and the Magic Carpet will be true highlights of all of the Edge class ships. Eden does indeed change in look and feel depending on the time of day. We did not dine on the Magic Carpet but we stopped in for cocktails during the day at sea. Here's a tip for you - if the daily agenda shows the MC will be doing both lunch and dinner that day, they will keep it parked on Deck 5. Lunch will end at 1:30pm and they will need to reset it. By 2pm it was open for drinks. Probably until 5 or 5:30 until they had to set up for dinner. At least that was our experience on our 3 night cruise. Sitting out there was fantastic. It was an almost surreal experience to look back at the side of the ship. We had champagne and watched the sun begin to set. It is a beautifully designed space. The Grand Plaza is wonderful. Of all of the spaces on the ship this one felt like it was perfectly designed. I wouldn't change a thing. Nothing but applause. I also want to praise the staff. They were fantastic. The team working the Martini Bar was highly entertaining as well. So far so good. So where does it start to fall down? A few areas: Design As gorgeous as the ship is, some of the design choices did not follow the "form follows function" rule. Meaning they picked something fantastic looking at the expense of usability: - The martini shaped hot tubs are two flights up from the pool. If you are relaxing poolside and feel like getting in the tub it is a very long way away. So if you see an empty or almost empty tub, it will most likely be full by the time you make it up there. - The jogging/walking track seems like a great idea, however half of the time it also doubles as the primary traffic area. Meaning there are long sections of the track that do double duty as a walkway. That beautiful ramp up to the forward hot tub is a perfect example. It is very narrow - the width of the track. So if someone is truly trying to jog/run they will constantly have to stop or ask people to move. You cannot go around them because there is no room to. This is very different from a dedicated properly designed sports deck/track. We tried to do a power walk for 9 laps and kept running into a cluster of women blocking both lanes talking as they strolled. Too much of that track is walled in on both sides, making it rather useless for true exercise use. - The cabanas are beautiful, but that area also serves as the forward/aft walking area on the starboard side of the Resort deck. So when that area is closed off (for either a private event or a day at sea cabana use) you have to either plan to walk on the port side of the ship, or maneuver through the chairs and starboard side of the pool. This may sound minor, but it was very obvious that people were grinding to a halt as they tried to maneuver through the pool deck front to back on the starboard side because they could not walk the path through the cabana section. - There is no stage in the pool area. If that is by design, then why do you schedule performers there? They end up putting them at this portable podium to the right of the pool bar in-between 2 sets of stairs. When the cabanas are closed you have tons of foot traffic walking right past them to either get to the Mast Grill or the Solarium or to go upstairs. Even with the cabana section open, you still have a lot of people walking less than a foot from the entertainers. That entire forward/starboard corner of the pool is a traffic jam area. - The Rooftop Garden is beautiful but seems like a wasted space. For some odd reason they chose to put an extra-pay restaurant at the back of it. I think it was something like $45 for gourmet burgers and stuff. There is no bar to sit at in this area. You can go around to the Sunset Bar and then come back to the Garden area with a drink if you wanted to. We tried to watch a movie there one night but found it to be an odd uncomfortable place to sit. - If you are not Suite class or higher, the only way to look out the front of the ship is from the Fitness Center. There is no bar or lounge for those of us in "steerage" to enjoy. That is all reserved for those in first class. Or pay to get into the Thermal Spa at the front. - There is no type of library or dedicated quiet space. Eden has lots of quiet areas - unless there is some event going on. And we did see a few nooks and crannies off to the side in a few spots. But if you really want to go browse some books or newspapers or even bring your Kindle to read in peace, you were pretty much out of luck. Bars: The bars are beautiful and well staffed, however there are simply too few of them. By our count there are 2 indoor and 2 outdoor. Indoor you have the Martini and Eden bars. There is also the Casino bar, but the bar top is covered in gambling games. I don't really consider it a true lounge area. There is a cafe off of the Grand Plaza that also serves coffee/dessert type alcoholic drinks. But it overlooks the Martini bar, and more importantly it does not have a bar top to sit at. Outside you have the Pool bar and the Sunset bar. The Sunset bar was quite large and did have a nice view. Magic Carpet only serves as a bar intermittently depending on the time of day since it also doubles as a restaurant. It seems closed most of the time. And ... that was it. There are no other lounges anywhere, unless you are in a Suite class or higher. We ended up in the Martini or Sunset bar anytime we wanted a drink. We did one in Eden, but most of the time we went back there they would have this odd incense wafting around. The smell was a big turn off so we only tried it once. We did manage to do the Magic Carpet the only afternoon we saw it open for drinks, and it was great. Cabin: The Infinite Veranda (IV) is not a balcony room. In our opinion it sits somewhere between an ocean view and a balcony class room. Unfortunately Celebrity has made the bulk of the ship IV type rooms. It will be interesting to see how the public reacts. It was a love/hate for us. What works: It is tastefully styled. The bathroom is big with a huge shower. We had the room set up for 2 twins. The rooms alternate so you end up with the bed either near the closet or near the window. (Go with near the closet.) The closet itself seemed a bit small but there were tons of drawers and other storage areas. The room darkening blind really blackens out the room. Perfect for a daytime nap. The technology with the touch panel - or the Mobile App - to run things like the lights and power window shade are great. When you have the bifold doors open the room feels so much bigger. It really is breathtaking with the floor to ceiling windows. Open that window up and then, yes, the room suddenly connects to the air and sea and you feel like the entire room is a big balcony. We also found it much more private than a standard balcony. You really were never bothered by your next door neighbors when outside. Because you weren't really outside on a balcony. You were in a room looking out a window. Which brings me to ... What doesn't work: Others have pointed this out but I feel it needs repeating. In a traditional balcony room, if you wake up early and want to step outside to enjoy your balcony, you cannot do it in an IV room. The current design prevents this. The room darkening blind is against the window. So if you would like early morning fresh air you have to raise the blind, and then lower the window. Your cabin-mate will wake up from either the noise or the light. The bi-fold doors can be closed, but they are not super thick. And with no curtain ... This is where the room fails the "balcony" test. In reality it is an Ocean View room with a window you can lower. It is a fantastic floor to ceiling window. But it is a window, not a balcony. Using the bi-fold doors was fussy. You have to constantly move the furniture around to do the blind, bi-folds, or power shade. It wasn't worth the effort. We never used the bi-fold doors. I was the early riser and would simply go upstairs to sit and enjoy coffee seaside. Here is the other huge problem we ran into with this cabin design. In a traditional balcony room, if your outer door/window are dirty, the steward will have that cleaned when the room is serviced. With these floor to ceiling windows, the only way to clean them is with an external window washing machine. Your window must be closed for this. Now, you would think this would be a fast process. You would be wrong. We were docked in Nassau for 9 hours. At 10am we attempted to lower our window. We could not. They can override it centrally. A message on the touch panel told us it was disabled. Window washing time. We went into town. Came back 2 hours later. Still locked out. It stayed that way until 4pm. So for 6 of the 9 hours we were in port we could not sit on our "balcony." It's possible it freed up before 4pm, but by 2pm we had given up. The point is that in a traditional balcony room you are not shut out from using it for half the day. This is where the entire "veranda" label falls apart for me. Another issue is the door to the bathroom uses magnets to close it. Slick. Until it is 2am and someone gets up to use the bathroom. There is NO way to quietly close that door. The magnets slam it shut every single time. This should be an easy fix. One last minor problem is that the safe in the closet was the smallest I have ever encountered. It wouldn't even hold an iPad. I think Celebrity can make a couple of simple changes - even retrofitted on the Edge - to make the IV room more usable. Add a curtain in front of the bi-fold doors. This would at least allow someone to go outside and keep the room somewhat dark while the other person sits inside. They also need to revamp the window washing schedule. We were at the forward end of the ship. The IV rooms go the entire length. Were all room windows locked shut until every single one was cleaned? Can they change this? It was a 3 night cruise with 1 port and we could not use our balcony most of the time in port. What will a 7 night cruise look like? Oh, and figure a way to dampen the magnet latching bathroom door. I think the Edge has a lot to offer. I know they have 3 more sister ships planned. My advice to cruisers is to really think about the design limitations of an IV room prior to booking one. I would never get one again. Maybe if they put a curtain in and changed the window washing schedule. But I much prefer a standard balcony. If everyone in the cabin is on the same schedule, the IV room may be perfect for you because you won't feel like you are prevented from using the balcony while others sleep. Just be aware of the window washing issue. Or get a regular balcony room. Or get Suite class or higher to have more options for bars/lounges as well as access to the front of the ship. My advice to Celebrity is to consider adding more lounges to the upcoming sister ships. Ditch a couple of those extra-pay restaurants for some unique lounges. Add a library/quiet area back in. Let those of us in steerage access the front of the ship somehow. And figure out a way to darken the IV room at the bi-fold door area. Or reduce the number of IV rooms with true balcony ones. Maybe you can cluster the IV rooms together to make window washing faster. Who knows. But I felt the IV room was not a balcony room, and you need to either change your marketing or change the room design. I most likely will not sail the Edge again. If I did I would get a regular balcony room. Or if I could afford it I would do the Single person IV room. But the lack of bars/lounges got boring during a 3 night cruise. I cannot imagine what a 7 night would be like. Read Less

I had never been on a cruise before. A friend and fellow member of our club is a travel agent and suggested we try Celebrities EDGE. I researched the ship leading up to the cruise and couldnt wait to experience it myself. Entering the brand new terminal built just for the Edge, i was astounded at the quick and thourough boarding process. Once onboard, I was absolutely floored by the beauty that made up this ship. Around every corner lie another feast for the eyes. The little intricacies that made up each and every room and hallway were amazing. It gave you an immense feeling of luxury and opulence the are normally reserved for the rich and privileged. I was in a constant state of wonder throughout the three day cruise. Despite what youve read in previous reviews, the Infinite Veranda Stateroom was completely functional and inviting. The bathroom and shower were much larger than what i’d envisioned. The bed WAS a king sized bed, as I sleep on one at home. Now, the infinite veranda... Opening the french doors that separated the veranda, I stepped onto the veranda equipped with 2 comfy chairs and a small coffee table. Opening the large upper window, i was greeted with the sound of moving water and a cool ocean breeze. As far as “the bar” that blocks your view while sitting, I believe the design couldve been built to deter morons from leaping from their rooms to the watery end that would await them below. I was completely cool with the design, and used it every minute i was in our cabin. Eating arrangements could’ve been better. Although we never had to wait to be seated at the open seating restaurants, we werent able to sample the fares of the premium dining facilities due to being completely booked for the entire cruise. I will be completely prepared on our next cruise with dinner reservations and spa appointments in place before embarkation. The Buffets for breakfast and lunch were awesome! The ships staff were the friendliness group of employees id ever had the pleasure of being served by. Every single member of the staff we encountered were friendly!!!! It was a total pleasure. I have nothing but great memories from the past 3 days... i have no complaints, nor regrets. This is a BRAND NEW SHIP. Little issues that others may find life altering, will be ironed out over the next few cruises. She is an amazing ocean liner, that deserves the praise she gets. And I cannot wait to walk her gang way again.... Read Less

The ship is beautiful and decorated in a unique style that leans more to contemporary. Our Deluxe Oceanview cabin had a huge round opening where the top half was open and the bottom served as the railing for the verandah. The verandah was EXTREMELY small with just enough room to sit and not move in the 2 chairs w/mini table. Unlike other ships. the chairs on the verandah were padded and pretty stylish. The bathroom was gorgeous. Now to the cruise itself. The food quality in the dining rooms and even at the buffet was really, really good and the service/staff were superior. Always smiling, energetic and upbeat. We found the evening shows to be poor. One night a guy singing songs we have never heard except for an occasional Bruno Mars song. Another night a woman singing with backup but she seemed to be pushing a message about equality; me too; etc. We don't attend shows to hear messages about how one should think/behave. Basically the shows had little to no dancers and seemed to rely a lot on technological moving screens behind the singer. Many people walked out during the shows. The other negative was other than casino or lounging at the pool, there was nothing to do on sea day. There were hourly things listed but there were auctions, lectures on face care, acupuncture-all things that lead to selling you products. No bingo, pool games, trivia contests, no library. I think if you have more than 1 sea day you will be bored. That said, overall we did enjoy it and would book the Edge again. Read Less

Being very early bookers of the Edge's "maiden voyage" (like many, we booked the day the itinerary was first released), my husband and I decided to add this 3-day "preview" cruise as a 1st leg to our Dec. 9th Edge sailing. In short, we are very glad that we took the plunge, as it granted us a little more time to experience and enjoy the Edge and all of its thoughtful design features... in particular, the Edge's new Infinite Verandah (IV) cabin. Favorite public space on the ship: Eden. It's just a wonderful place to hang out and relax in during the day. I especially appreciate Celebrity setting aside 3 levels of primo public deck space so that it can be enjoyed by all... without need of booking a specialty restaurant (like Tuscan) to enjoy the gorgeous aft view. I'm looking forward to trying Eden out in the evening during our Dec 9th sailing. Other honorable mention: believe it or not... the disembarkation area on Deck 2, which is used during days in port. Very spacious. Dining: Our dining plan for this preview sailing was to experience all 4 "main" dining rooms, (which we did) -- saving the specialty restaurants for the 2nd leg of our Edge cruise. My husband booked reservations months in advance... and this worked well for us. Had we waited till we were on the ship, we would have been dining around 9 pm! It helps to book early! We dined in Cyprus the 1st evening, Normandie the 2nd, Tuscan on our final evening and Cosmopolitan one day at breakfast. We experienced no long, check-in lines ...maybe because of our early reservation time (6 pm, all 3 evenings) -- the dining rooms (as with all of Edge's interior spaces) are just gorgeous. No surprise there.... all Celebrity ships share this trait. All 3 evenings... the food was good and the service, excellent. We mostly limited our selections to the special features offered by each dining venue -- my favorite food item served was a Greek dessert offered only in Cyprus -- a simple serving of Greek yogurt topped with honey and nuts (walnuts?) -- maybe because it reminded me a little of a not-so-sweet version of the baklava that i once enjoyed as a child. We also had a few quick meals at Oceanview -- the new layout with clearly marked signs (Asian, Indian, Grill, Bakery, etc.) quickly help orient diners to areas of interest. ( The pizza did take a little while to find... since it's located aft.... away from the other buffet areas.) In fact, the directional signage throughout the ship is a big plus on the Edge. Entertainment: This is the one area that I wish was a better fit with my entertainment interests ... but this is the case, fleet wide... not just with this specific Edge sailing. In general,. I enjoy good music -- Broadway quality theater productions -- all sorts of motion picture films -- comedy... both improv and stand-up... and even an interesting lecture talk. But Celebrity theater productions... especially since they were brought in-house in 2016.... Not so much. First, the positives: the entertainment venues are all amazing. Eden (already mentioned above); the very cool 2-story nightclub called "The Club".. and, of course, the ship's main theater, which is sort of a theater in a half-round -- with no bulky columns to block the view from any seat. As for the negatives: I attended 2 of the 3 evening production shows... "The Jewelry Box" and "The Purpose" For the former, the singers were good (not always the case on Celebrity ships), the dancers and choreography, also good -- but the show's lame plot... heavy reliance on special effects.... and discordant songs (except for the final song) made the show painful to sit through. Many walked out, part way through... "The Purpose" was a collection of songs sung by a gifted singer -- Ashlie Amber Harris. I sit through 3 songs -- and because they were not to my personal taste, I ended up following others that were walking out. Summary: It's time to head to dinner and then to Eden so I'll wrap this up -- my husband and I are very glad we splurged on this cruise. Though we experienced a few hiccups -- e.g., the time of events on the Celebrity app not being the same as that printed in the daily -- The Celebrity Edge Today -- we considered it all minor. Easily forgiven. Easy to forget... especially with such a wonderful, 3-day voyage. Read Less

Of course, the time and financial effort for a 3 day trip was not really worth it. But we wanted to go on this new ship. From the beginning Celebrity made a big hype about this ship. I never believe these advertisements, so I did`t expect too much. But to be honest the EDGE is a wonderful ship. I love the design. The public spaces are fantastic. However you can see from the cabins that the interior designer has never equipped a ship before. We had an Aqua Class cabin and found the storage space a little bit small. It was fine for 3 days (but next year we will have a 11 says cruise on the EDGE). I wanted to love the Infinity Veranda. But these balconies are a matter of taste. They are small and there is only a tiny table. You can't enjoy your breakfast on this balcony. The 4 Main Restaurants are wonderful and the food as always on a Celebrity ships outstanding. The service was excellent. We did`t go to the Blu, because its an open room an the offered us a table next to the hallway. On Solstice Class ships the Martini Bar was my favourite at night. On the EDGE it has not he same flair. So maybe in the future the the Eden the place to go. Great food and drinks. But the entertainment programs is - to be polite - a little strange. The theatre is sensational. Running track and fitness area phenomenal. So overall we think the EDGE is a great ship. Not revolutionary (the prices are) and it will not change the "art of cruising". Read Less