First of all, hire a completely new set of customer service members for the Singapore cruise port. The male staff who ushered us was extremely rude. When we went into the port terminal, we didn't know where to go as there was another cruise ship as well. We asked the employee where to go and he immediately told us that the group of people beside us have been waiting for over an hour and that we ...
We just finished the Singapore to Sydney Cruise - post multi dollar investment 'maiden cruise' - very glad to be home.
Based on our two previous excellent cruises on the Solstice, it is very apparent that this once great vessel has 'Lost It's Gloss'. We assume the ship's 'X' (pun intended) factor has been bludgeoned by short sighted accountants.
The ship, what it now has to offer and its ...
Embarkation at Singapore was a nightmare, 2 hours and 15 minutes in really bad conditions never mind the heat the fumes from the bus station very choking, and this goes down as our worst ever embarkation, once on the ship our problems really began, we were very tired and just wanted a bit of peace and quiet, but we did not get in hammer banging and power tools being used, we put it down to last ...
We were told to have our main luggage ready in our Singapore hotel room at 9 o'clock on the morning of departure so that we would get on the boat early. We were told to vacate the hotel at 11:30am and board the coach.
At 11:20 we called reception to say our luggage was still in the room. No luggage had been collected from anyone. A hotel manager collected ours personally and a holiday rep in ...
My husband and I booked this cruise as seeing Australia and especially Bali and the Great Barrier Reef was on our bucket list. Ha, saw many days of ocean and very little Australia. The ship canceled the Bali port due to possible "terrorist threats" during the Bali New Year (we were scheduled to stop on March 7), the new year was on March 9th, I call it an overreaching. So they added another day ...
We have cruised more than 25 times on all the cruise lines. This cruise without a doubt was the worse cruise of all. The food was terrible and for the any time dinners you could not get a proper time to eat. They chose the time not you.
The entertainment was extremely amateur. The acts were performed by the activities staff rather than professional performers.
The activities were ...
Having done 20 cruises went on a celebrity cruise in April for the first time and will certainly be the last no Laundrette on board, could not bring a travelling iron on-board. Drinks very expensive $12 for a small glass of house wine ( £8 ) had to pay for fresh orange juice. At breakfast. Room service diabolical. First island by tender took nearly 3hours to get off ship, no coordination ...
We are a couple in our sixties and cruise a lot. The last years we tried several cruise companies just to compare them. We just got off a cruise on the Solstice and this was the worst value for money cruise we have ever taken.
Embarkation in Auckland was a mess and lasted a few hours.
The cabin and cabin stewards were fine.
The food was not very good. Just average with very few choices in the ...
We just got off a cruise on the Solstice, was the worst cruise we have ever taken. We have sailed many times on Celeberty and Royal Carribean and this was not a memorable cruise. The food was bad, entertainment was bad, and the crew was not friendly like other ships.
I spoke to the Captain about the bad food and he showed little interest even as I compared it to being McDonalds quality. Food ...
As Sydney Departure port was under renovation caused awful congestion, we thought that seeing we had a Concierge Class Cabin would get priority boarding - wrong, frequent Celebrity Cruises got the go ahead first. Could not go and find our cabin until 1pm so hoards of people headed to the buffet waiting it was impossible to find a seat. When we did eventually find our cabin saw our steward once and ...