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2 Helpful Votes
Sail Date: February 2018
This ship has seen better days.At slower speeds the entire ship would rumble from the engine. The food was plentiful but at best average in taste. Service was not as individualize as on my previous cruises with Celebrity. even after 10 ... Read More
This ship has seen better days.At slower speeds the entire ship would rumble from the engine. The food was plentiful but at best average in taste. Service was not as individualize as on my previous cruises with Celebrity. even after 10 days at the same restaurant i was asked my name and room number. Attention to detail was missing, on several occasions there were misprints in the daily schedule and when I voiced my concern the staff gave me the impression they had much bigger things to take care of. For instance, they had a house band the "Sound stars' that played good dancing music and when we arrived at the scheduled time an entirely different event was occurring. The activity director did herself no favors by referring to my wife( who is twice her age) as "darling" in a semi-mocking tone. The remote for our TV worked about half the time and the replacement was no better. We went to the Card Room and they didn't have pegs for the cribbage board.The photographers became increasingly annoying as the cruise progressed, constantly interrupting us with "Are you ready for your picture yet?" There was a day of scenic cruising through the fjords of South New Zealand and we were blessed with seeing an enormous pod of dolphins and the moment was marred by there frequent interruptions. On the positive side, we had no problem embarking in Melbourne, even though the cruise started in Sydney. Our cabin stewart tried his best to provide good service and went out of his way obtain some items for us. Excursions were generally well organized, although we did get left out on the pier for 30 minutes once when a bus broke down, but this was out of Celebrity's control. Many of the evening activities such as battle of the sexes were good fun and the 2 women that hosted them made everyone feel welcome, and seemed to be genuinely enjoying themselves. Read Less
1 Helpful Vote
Sail Date: January 2018
We had done the same cruise in 2013 and a Reflection in the Mediterranean in 2014 and as both were super I booked Solstice again.As our agent knew our preferences I stayed with her and the process was stress free. Starting with the ... Read More
We had done the same cruise in 2013 and a Reflection in the Mediterranean in 2014 and as both were super I booked Solstice again.As our agent knew our preferences I stayed with her and the process was stress free. Starting with the negative aspects so I can finish with a plus. Some of the daytime talks were just about selling their products. One on looking more youthful as we age was actually selling Botox treatment and another on reducing weight was also selling.There was also a persistent campaign to sell restaurant deals and drinks packages. Those trying to sell the WiFi deals would have a hard time as the cost was over the top. Pluses... The cleanliness, service and friendliness was 100% in all areas of the ship. The entertainment around the ship and the nightly shows were amazing and catered to a wide variety of tastes but, as the clients were mostly over 50, they were the target audience.Absolutely perfect for me! The lawn and swimming areas are a joy and the enthusiasm of the activity staff is endless. Suggestions... If you want newspapers ask for a daily highlights copy in Guest Relations and if you like large servings of food in the dining room just ask. The portions have been reduced due to previous wastage. I also preferred to eat breakfast and lunch in the dining room whenever possible. I didn’t do any of the ship’s excursions as I had found them to be expensive.The big plus was, for those who did, a full refund was given when we had to miss a port due to inclement weather. Although the ship is a little tired the overall experience makes it excellent value. I plan to cruise Celebrity again. Read Less
Sail Date: January 2018
Great trip to New Zealand on the Solstice. Found this to be a lovely ship with a great atmosphere. Cabin and food facilities were of a high standard and we had anytime dining but were in the same area every night and it was really nice ... Read More
Great trip to New Zealand on the Solstice. Found this to be a lovely ship with a great atmosphere. Cabin and food facilities were of a high standard and we had anytime dining but were in the same area every night and it was really nice to get to know the 3 people serving us all the time and hear of their family life. The little food section at the inside pool with its healthy options was always a great spot for lunch and sometimes breakfast. The shows on this ship were really enjoyable and I also did a behind the scenes tour of the ship which was interesting but a little overpriced. We had the classic drinks package which was apart of our deal and did save us a considerable amount. I did find day entertainment was not that varied and a bit slow. Shore excursions were all booked off the ship so this also saved us a fair amount and they were on mini buses and all quite good. Captain Tasos and his crew were very visible around the ship and the Captains PA comments everyday were always looked forward to because of his dry sense of humour. Captain Tasos also did a talk on the building of the Solstice which I found very interesting. I used the gym most days and found this to be very good. Also did a few of the paid classes like zumba and spin bike. The hot rock massage I had was also very nice. The down side of this trip was that we missed a couple of spots Dunedin and Milford Sound due to bad weather and I fully understand that this is not the fault of the cruise line but it was for our safety. Captain Tasos did have a very informative talk on why we were missing the Sounds and answered many questions even though some people just asked silly things that were common sense. I would definitely do this cruise again to try and see the things we missed. Akaroa was my favourite stop. So impressed with the ship I did book a trip to Alaska. Read Less
2 Helpful Votes
Sail Date: January 2018
I heard that Solstice was a nice ship and as it was our 52nd wedding anniversary I thought it would be a great way to celebrate. Couldn't fault the service and food and Errol in the Ensemble Lounge was fantastic. We had the best ... Read More
I heard that Solstice was a nice ship and as it was our 52nd wedding anniversary I thought it would be a great way to celebrate. Couldn't fault the service and food and Errol in the Ensemble Lounge was fantastic. We had the best cocktails we've tasted in a long time. Sorry that he is retiring as he was a great asset and will be missed. The Captain kept us very entertained. Would have liked to have a film every now and then that wasn't on the top deck and a kid's film. I had heard they showed movies in the Ensemble Central but didn't see any on the day's activities list. My husband is not very active and so there was not a lot for him to do except sit and read. Won't go in the pool or spa or the sun. Disappointed to miss Dunedin and Milford Sound due to weather but better to be safe and I accepted the Captain's decision to head for Australia. Read Less
1 Helpful Vote
Sail Date: January 2018
The Solstice is a beautiful ship, and I have cruised with the Eclipse as well. It is interesting how two sister ships can be alike in some ways and different in others. The serving staff were fabulous, with a number of staff members ... Read More
The Solstice is a beautiful ship, and I have cruised with the Eclipse as well. It is interesting how two sister ships can be alike in some ways and different in others. The serving staff were fabulous, with a number of staff members really adding to the positive cruise experience. The sea days were not very exciting. I know I'm in charge of my own destiny, but I expected more options for entertainment other than dining, drinking, fighting for space in a crowded pool, and watching performers who were missing a critical degree of passion. There were missed opportunities for better lectures, organized discussions that are engaging with an international audience (like climate change), a wider range of movies, a treadmill or jogging track based 5K, and more. Gluttony was encouraged. Mental and physical gymnastics were not. It's a big ship... there should be room for all of this. There were kids everywhere. I heard that, of the 2800 or so guests, 600 were kids. There were special activities for youth and teens, but after about 4 PM you'd see them sitting in groups on the stairs, racing up and down the corridors, taking over the ping pong tables, or just wandering around. It seemed as if many parents were just happy turning them loose... after all, they can't get lost on a ship, right? This was still summer vacation prior to the start of school (Australians made up most of the passengers), so families were on holiday. For whatever reason, it seemed the ship escaped the ability of the crew to maintain cleanliness standards. Particularly on the final 2 days, dirty dishes weren't collected promptly from the upper decks, the floor wasn't cleaned in some areas when there had been evident spills, and furniture was disorganized and stained. The photos I took during this period were not complementary. This observation doesn't apply to my stateroom, I must add. Spotless. It's not like I didn't enjoy my experience on the Solstice. I winced too often, however. Cruise ships sell an experience, and the "sameness" of the day-to-day activities was not my ideal. I mean, how many times can you watch the hot glass show, with its 40 seats? One suggestion for this cruise would have been a lecture on snorkeling. As a former lifeguard and rescue diver, I wince at the continual marketing of the "National Geographic" snorkeling sets without any instruction. Likewise, seminars on getting the most out of your cell phone camera (the primary system today for shared memories) and ocean conservation (more than just pretty photos) would be helpful. And the ship ran out of creme for my coffee? Arrgh!!! Read Less
3 Helpful Votes
Sail Date: January 2018
Celebrity Solstice 14/01/18 – 8 day New Caledonia Embarkation: Excellent embarkation - 15min, welcome champagne on arrival what could be better. Ship information: Absolutely beautiful ship, very tastefully decorated and it was ... Read More
Celebrity Solstice 14/01/18 – 8 day New Caledonia Embarkation: Excellent embarkation - 15min, welcome champagne on arrival what could be better. Ship information: Absolutely beautiful ship, very tastefully decorated and it was kept spotlessly clean. I especially liked the grass area on deck 15, just stunning and a real treat to have grass between your toes at sea. There were also lots of shady areas outside and a beautiful adults only pool area. Cabin: I chose a Concierge cabin (AFT) 9378. It was a fabulous cabin and had a beautiful bathroom. There was heaps of storage but there wasn’t as much hanging space as I’ve had on other cruises. Be warned, there is no balcony roof so you are in the weather and the outdoor furniture is very weathered. The curtains were a little torn and need replacing. Service: The crew are amazing on this ship and generally seem very happy. Fantastic 39 yr old captain: Tasos Kefetzis, played basketball with kids and table tennis in the atrium, he was very visible and had a great sense of humour. My cabin steward: Kifec kept my room very clean and serviced it twice daily anticipating my needs. The staff in the Martini bar were true entertainers and a special mention goes to Abibi and Kopi. Port tender process the best I’ve had - very well organised. Dining: The food on this ship was excellent. I had some lovely sushi on the first night at Sushi on 5. The buffet was very clean with a great selection of food. I chose the anytime (Select) dining option in the main dining room. It also had delicious food and I discovered you could ask for an Indian menu – great curries. Riedel glassware in the restaurants.Beautiful cocktails in World Class bar and great coffee in the d’ Bacio Café. Entertainment: Excellent vocalists in the production shows. The production show Amade was fabulous, as was the Rock show. The magic show was also of high standard and very funny. There was always something fun going on – pool parties, great music and dancing in the atrium, cooking demonstrations etc. Disembarkation: Smooth – I chose to take off my own bags as I had an early flight Small Negatives: If you don’t have a drinks package drinks are very expensive and in US dollars. As I was in a Concierge class cabin, there were too many in room phone messages. Read Less
Sail Date: January 2018
I chose this cruise on the spur of the moment after seeing an ad for an inexpensive verandah cabin. Good choice. Just before sailing I was allocated cabin 8240. Another win as it was just fine for two single ladies, near enough to the ... Read More
I chose this cruise on the spur of the moment after seeing an ad for an inexpensive verandah cabin. Good choice. Just before sailing I was allocated cabin 8240. Another win as it was just fine for two single ladies, near enough to the lifts so no long boring corridors to walk. The shower was great. The amenities plentiful and absolutely immaculate. We chose a speciality dining backage including 4 dinners but actually lunched twice more at the Murano as it was outstanding. In fact the main restaurant was outstanding as well and the buffet was unbelievable. The food was fresh, plentiful, diverse enough to keep you interested and immaculate. Although I did not attend the entertainment nor many activities my travelling companion did and found them "nice". The ship never seemed crowded with plenty of quiet spots. There were over 400 children on board which surprised me as I rarely saw any. The adult pool and spas were never crowded and lounges plentiful as well. The service was excellent, unobtrusive, diligent and friendly. Also the staff smiled and seemed happy to be there. I had no interest in the shore excursions but heard no complaints from anyone. Food outlets by the pool were included in the price. Pizzas in the buffet were fresh made and to order and popular with many as was the ice cream and other delights. Soft drinks, coffee and tea were available free from the buffet 24/7. One blessing was the seamless embarcation and further I was delightfully surprised the safety demonstration took place inside sitting comfortably and not standing for an hour in the blazing sun on deck as I had on a previous cruise with another crise line. The crew were serious and diligent in ensuring everyone used hand was before entering any areas. I swear you could eat from the toilet floors. I have never seen such a clean ship. Read Less
2 Helpful Votes
Sail Date: January 2018
1:My daughter had paid for a sail away gift of Champagne with a cheese and fruit platter to be deliver to the room before sailing. when we got on the ship there was a bottle of non alcoholic wine in the room with a card say it was a gift ... Read More
1:My daughter had paid for a sail away gift of Champagne with a cheese and fruit platter to be deliver to the room before sailing. when we got on the ship there was a bottle of non alcoholic wine in the room with a card say it was a gift and what it was supposed to be, thee was non glasses or wine bucket. When I spoke to the cabin steward he said that room service didn't start until 6pm and he would chase up the champagne. At 6.15 I had to ring room service and was told that they were getting it ready and would deliver it soon, which turned out to be 7pm. So we did not have the champagne or the platter to have when we were sailing out of Sydney, this was very disappointing as this has never happened before. then we had to chase up for an ice bucker and glasses. 2:Travelled on this ship when it first came to Australia and the following year. Always loved the ship and the quality of everything on the ship. 3:The quality of the service has dropped since the since the ship first came to Australia 4:Security in the pool area was non-existent, children being allowed in the pool with nappy pants on. More than 7 people (children) being in the spa without adult supervision. 5: Waiter in the main restaurant was very rude until half way through the cruise then he thought I had better be a bit more pleasant to these people or I wont get a tip. We had 6 people on our table and everyone said the same thing. 6: there was non meet 'N"mingle on the ship. 7: No towel animals on the bed by the cabin steward 8: Our Captains club details had not been updated on the system and not registered, Kirsty the Captains Club hist was very good and fixed everything up in a couple of minutes. Read Less
2 Helpful Votes
Sail Date: January 2018
Great food in the Grand Epernay Restaurant and great staff. Organised activities were great. I would have rated this cruise five star if it wasnt for the high pressure selling as soon as you were onboard, photo packages, alcohol ... Read More
Great food in the Grand Epernay Restaurant and great staff. Organised activities were great. I would have rated this cruise five star if it wasnt for the high pressure selling as soon as you were onboard, photo packages, alcohol packages and internet, dud art auctions and overpriced bingo to name a few. However it is good that most tipping is now included in the fare for ships operating out of Australia. Our cabin, 9348 Concierge class was great and kept spotless, nothing was too much trouble for our attendant. The Celebrity Soltice is a great ship with a great crew and incredible entertaiment especially in the main theatre. We were very impressed with quality of both the staff and quality of food in the main dining room. We did not eat at any of the specialty restaurants, but that is personal choice. I would happily book another cruise on this ship. The captain is a great comedian and very entertaining. In Hindsight our 8 night cruise was too short. Read Less
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