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17 Celebrity Auckland Cruise Reviews

We joined four friends for one of those life time trips. We always wanted to cruise and see NZ..so we did both with Celebrity. Also to revisit a special place..Australia. Booked this 14 day cruise. Ship was Celebrity Solice. Does ... Read More
We joined four friends for one of those life time trips. We always wanted to cruise and see NZ..so we did both with Celebrity. Also to revisit a special place..Australia. Booked this 14 day cruise. Ship was Celebrity Solice. Does to Auckland for cruise launch. Boarded after a day exploring Auckland (which we explored before)had hired a private tour..Wonderful Boarding went quickly....this process was very well done by Celebrity. As we were watching leaving Auckland..We decided to eat in Ocean View Cafe. This was my first day and we loved the view. But then...food. Was so bland... over cooked, lots of bad deserts. This first impression did not change throughout trip. Poor food all around except hotdogs and hamburgers at an outside grill. Very disappointed..but no weight gain... Service great, outings good. Rooms good. Very poor condition for hallways, and veranda furnishings. Broken curtains, torn bath towels..then no fair shake for a gay couple on being in stage..Very concerning. Told Cruise person all this on ship in Future Cruise dept. Have not received any communication from them on a review of our concerns. Probably done with Celebrity. Will cruise again though! Thx for reading. Read Less
Sail Date March 2019
As a first-time cruiser, I choose this cruise because of the dates fitting in with my work Christmas closedown and the opportunity to visit friends. Unfortunately, when I got the booking sorted, Napier had fallen of the list of ports to ... Read More
As a first-time cruiser, I choose this cruise because of the dates fitting in with my work Christmas closedown and the opportunity to visit friends. Unfortunately, when I got the booking sorted, Napier had fallen of the list of ports to visit. I also chose Concierge Class because of the room location and concerns about safety as a solo female traveller. Embarkation. Slow and no promised (Conceirge Class) priority check-In. I never met my Conceirge during the entire trip. Also promised but not delivered for Conceirge Class was the exclusive departure lounge, priority disembarkation, welcome sparkling wine and fresh fruit. I forego the daily delivery of afternoon savouries as there was something that looked like cat’s vomit left on the coffee table. Room – 12th Deck. The attendant was very pleasant and kept the room very clean and tidy. Though tired, the room was functional, and the bed and pillows were incredibly comfortable. The shower was great for me (little person) but my 6’3” son would have had to shower on his knees if he wanted water on his face or shoulders. Food. My first night experience in the main (Grand Epernay) restaurant found a menu of limited variety and contained ingredients I don’t eat (and I’m not a fussy eater). What I ordered (bolognaise) came with no vegetables and was cold. Breakfast was generally taken first thing (6-6.30 am) in Ocean View Café where the food was more likely to be hot and fresh, and I could enjoy a slow and leisurely meal with my book or puzzles. By 9-9.30am the Cafe was bedlam and best avoided. While there was plenty of variety at lunch and dinner, the selection was much of a muchness. I found the lunchtime soups delicious and with a couple of pieces of French loaf and a sprinkle of parmesan (caesar salad bar) and spring onions (stir fry bar). After hearing conflicting reviews about the specialty restaurants, I decided the extra charge would probably not be worth additional cost and more disappointment. The best meal was at the Mast Grill (Deck 14). The hamburgers and chip were really good – much moreso than that on offer in the Ocean View. Service. The Ocean View Cafe was dirty at times, a point noted to a senior staff member was food and crumbs still on the bench seats at 6 am. The staff member commented that someone had complained the previous day but he obviously hadn’t checked the night cleaning crew had upped their game. The cafe also ran out of black tea on a regular basis. On the first occasion just after leaving Dunedin, a query to a senior staff member elicited a response that they had run out and they couldn't resupply as you can't buy [black] tea in NZ. Need it be said, irrespective of running out, the tea stations were intermittently resupplied. The other resupply of the coffee stations was chaos with access to cups being cut off while coffee filters were prepared on the cup counter. The Grand Epernay also lacked in service. Having tried to book a large group (20 pers) in for a lunch the following day, the Maitre D said she couldn't pre-book so to arrive as a group. When we arrived, there was a lot of eye rolling and muttering about why we wanted to be seated as a group. Bar Service. The pool bar closed earlier than advertised nearly every day. Previous travellers with Celebrity also commented on the lack of poolside service. One quickly worked out it was better to go to the bar than wait for service. At the Poolside Bar the service was generally quick and efficient except for the propensity to pour inferior wines. In the Ocean View you are more likely to leave without a drink than wait for service at a table. Here, cafe bar staff ignored patrons and would do a round of the room without taking a single order prior to returning to the bar to spin jokes with workmates. It was also annoying that the bar staff would flip the drinks menu onto it’s side (a sign that you don’t want a drink) without asking if you did want one. In the Grand Epernay, one of our lunch group had asked for a particular wine, was told they had run out, then after specifically asking for champagne was served sparkling wine. The wine waiter then magically turned up with a bottle of the wine they had previously ‘run out’ of. When making an objection another wine waiter back-chatted and said that with her attitude she was lucky to have anything to drink. A ‘house’ wine on offer was proffered as a very good NZ Sauvignon Blanc but it was a bottle you could buy for $12 from the supermarket. Entertainment. An old and very limited selection of movies both on the lawn or on the room TV. Gave up on the main theatre entertainment that was mediocre at best and the comedian worst (fell asleep). Listening to fellow travellers unanimously agreed Motown was good, and Rock City in the later stages when the acrobat joined the stage. Many of us didn’t get that far as the opening was aweful. On Deck 4 the house bands and dance lessons were held in a very tight area with very little seating, floorspace, at the bottom of a ‘grand’ stairway and where a constant stream of traffic moving between two bars, lifts and shops. Three of the group I met up with got a skin rash from the spa pool and insect bites on top lawn. The better entertainment included the Naturalist talks and Captain Tasos’ onboard commentaries, Liars Club and talk about the Solstice. Excursions. An excursion talk on the first day hinted that visitors to the little blue penguin colony at Oamaru might get a peek in the hutches and to maybe even hold a penguin. I know this not done and Celebrity should not hint at the prospect. The same excursion talk offered a visit to a high country farm and the opportunity to see livestock and maybe get to see other native NZ mammals. It is a shame that the only land based NZ mammal are bats and highly protected. Through Dusky Sound the Naturalist lauded about being able to hear the birds if you listened carefully but spoke the whole way thus denying any opportunity to hear anything. I did local onshore activities on my own arrangements and booked fellow travellers onto a train trip in Dunedin at 1/5th of the Celebrity excursion price. Up-Sell. The up-sell was constant including being accosted at the entrance to the Ocean View Café and on disembarking at shore destinations with people dressed in weird outfits and a guy waving a miniature lifebuoy for a photo opportunity. It was also the case for specialty restaurants, pushing to buy packages. Once we hit the Tasman inbound for Sydney it was a constant tirade of buy buy buy. Disembarkation. The disembarkation directions were not relayed to outdoor speakers. Fortunately I had a later flight and by time I joined the queue grinding it’s way offboard I was thankful that I could sit on my suitcase when the grind became a halt. Heard of many other complaints from fellow travellers include a lack of advertised services such as babysitting, toilet paper resupplied reluctantly, and passengers confined temporarily to a wheelchair not able to get a disabled suite when there were others 'upgraded' to a disabled suite. In all, if it hadn’t been for a great bunch of people I met up with, I would have cut my losses and bailed at Dunedin. I would recommend a 10 day stay in a spa resort with a decent restaurant. It would be cheaper, the food would be better and service of a much better quality. Read Less
Sail Date December 2018
have been on the ship before it was great but this time just poor food and shows .xmas dinner was bloody poor not xmas at all a very poor selection of food the same for new years eve small steak spoon full of mash potato and small serve of ... Read More
have been on the ship before it was great but this time just poor food and shows .xmas dinner was bloody poor not xmas at all a very poor selection of food the same for new years eve small steak spoon full of mash potato and small serve of veg.We did have very good service from the staff.the cost of shore trips was very high it was far cheaper to buy these when in port.also the on board exchange rate was a rip off.will i travel with them again think not.very good cabin staff room was always clean and tidy. again it was the poor food selection and shows were poor.As my wife has done 4 trips on this boat she has rated this one very poor. i feel the boat is now dated this was more so with the air con not working properly and internal carpet is very dated Read Less
Sail Date December 2018
We paid an awful lot of money for the cruise. Even when you have a cabin with a balcony you have to pay extra to have an unobscured view (a balcony without a lifeboat outside). The cabin was remarkably small and cramped. Despite the ... Read More
We paid an awful lot of money for the cruise. Even when you have a cabin with a balcony you have to pay extra to have an unobscured view (a balcony without a lifeboat outside). The cabin was remarkably small and cramped. Despite the already high cost we still had the extra expense of over £200 for wi-fi. The vast majority of hotels these days offer free wi-fi and what is a cruise ship but a floating hotel. Every day we were pestered by staff with offers to upgrade/buy/get extra and it was a real nuisance. They really try to squeeze every penny out of you and ultimately it left a pretty sour taste and spoiled what was otherwise a nice holiday. There were upsides however as the staff were really hardworking and pleasant plus the food was very good, which was pleasantly surprising bearing in mind the amount of people that were being served simultaneously. We probably won't cruise again after this experience and could not recommend it to friends or family. Read Less
Sail Date December 2018
We went for a 12 day holiday to NZ but after travelling on many other cruise lines we found the food was shocking and staff rude on Solstice. We were advised that this ship was superior to most of the other cruise lines. NOT SO!! I ... Read More
We went for a 12 day holiday to NZ but after travelling on many other cruise lines we found the food was shocking and staff rude on Solstice. We were advised that this ship was superior to most of the other cruise lines. NOT SO!! I thought the ship itself was great with heated pools which was handy as it was so cold and also entertainment was good at night. But this was overshadowed by bad service with next to no seafood and only fruit was watermelon, rockmelon and oranges!!!!!! Only seafood they had was deep fried fish which was mainly batter. No range of cereals which we found ALL OTHER cruise lines supply. When going to the bars we found on the pool deck and in the main dinning on the 14th floor we found it hard to get any service and even though we had a basic drinks package we were encouraged to pay an extra $150.00 for better wine and beer. We were under the impression that the basic would cover this but then had to pay $1.00 extra for every drink?? On board specialty dinning we did not go to as they were too expensive and when speaking to fellow passengers they told us they were not worth the money. Most meals started at $45.00 extra per head. We had 3 days at sea but found activities were very limited as only one band onboard that played from about 4pm to 9pm and then nothing!!! But the onboard shows were good and we went to most of them except the dance ones held by the crew. We didn’t do any port excursions from the boat as we are from NZ and knew the places to go on our own. We went downstairs to the formal dinning twice (which was free) and found one night the food was dreadful but the second time we enjoyed both the service and the food. They rang our cabin and wanted to know why we hadn’t gone back so told them we would give them another go. Embarkation was shocking with arguments going on with other passengers and staff yelling because of time we all had to wait in lines. Over 2 hours for many. This was a cold and rainy day which didn’t help tempers. Disembarkation went smoothly as we got off on our own when we docked at Sydney. We were advised to arrange for a transfer from the ship which would cost us US$30.00 each as in a note to everyone they stated NO taxis would be there. Not true as many, many taxis were there waiting and we got away first and the cost was only A$30.00 for both of us instead of US$60.00. It seemed to me it was important for staff to get passengers to upgrade their drinks and dinner meals. We wont be travelling with them again. Read Less
Sail Date November 2018
The cruise before ours had a gastro issue so the ship cleaned thoroughly before we boarded. First issue was I called Celebrity more than a month before the cruise date to request that we disembark in Melbourne as we live there, I was given ... Read More
The cruise before ours had a gastro issue so the ship cleaned thoroughly before we boarded. First issue was I called Celebrity more than a month before the cruise date to request that we disembark in Melbourne as we live there, I was given a form to complete and an email address to send it which I did, I received no response at all, about a week before I resent the email stating that I had did not receive a response to my first email, I received an auto response quoted they would contact me, still waiting for it. Due to the cleaning of the ship we could not board at the original time but had to check in at the convention centre and wait there until we were instructed, we were given different times of boarding, there was no communication from the ship to the hundreds of people waiting, no food or water was given to us, we were given a $25 credit on our account. Once we were on board we were instructed that our cabins were not available yet. They did the emergency drill when about half the people were not on board. When we were allowed to our cabin our luggage was not in our room, we were told that it was straight to our cabin when we dropped it off around 1pm. When I booked the cruise I requested an early dinner as we do not like eating late, this was not on our booking. Over the first week we had 4 phones call from them and several visits by us to the guest relations counter as we were given different times each time about disembarking in Melbourne. Due to the issue on the last cruise we were not allowed to serve ourselves in the buffet area for the first 3 days. Every time we entered another area we were confronted with a person with a sanitiser as I have dermatitis and the chemicals in their sanitiser set it off so I told them I was allergic to it so I was not allowed in any of the shops, I realise that they to be careful but being denied entry into a shop I think was over the top. A lot of the meals in the main dining room were barely warm. Speaking to one lady she was served raw meatballs in one of the restaurants that you have pay for, 3 times she sent them back. The entertainment was lacking something, they were excellent singers but lacked something and a violinist really!! No comedian and no Las Vegas shows. We spoke to many people on the ship who had cruised with Celebrity before all previous cruises were great but this cruise would be their last. We had cruised with Royal Caribbean and Carnival both were excellent. WiFi is so expensive $25 for 1 hour and it is an hour straight you can not divide it up so you use a little each time, it also drops out all the time. We did not use any of the excursions as they were expensive and we would rather do our own thing. Read Less
Sail Date November 2017
We chose the Solstice because of the itinerary. There were 3 couples going together. Two of us booked cabins with balconies. The cabins are clean but small. The cabin service was fine. But the other service providers seemed somewhat ... Read More
We chose the Solstice because of the itinerary. There were 3 couples going together. Two of us booked cabins with balconies. The cabins are clean but small. The cabin service was fine. But the other service providers seemed somewhat unhappy. From the moment we walked on the boat, numerous people asked us to "upgrade our beverage package." They were quite insistent. I already had the highest level so that I could receive designer water and good wine. However, when I requested the more expensive wines, the wine steward tried to talk me into a less expensive brand. The food was quite bad. I order a filet of beef which turned out to be about 1/2 inch thick. The special dinner offerings (beef wellington, lobster, and lamb chops) were all offered on the same day. The entertainment was mediocre at best. The best show was a Freddie Mercury impersonator. The special, last night entertainment was two cabin attendants and the activities coordinator singing Tom Jones songs. We had a two day layover on the east coast of New Zealand but was only given 10 hours in Melbourne. We suspected docking charges affected the decisions. On the positive side, the captain was funny. The ship was clean and they emphasized washing hands and even had attendants in the busiest bathrooms to help people wash up. The embarkation and disembarkation were well run. Major tip: don't sign up for a regular cabin. Chose to pay extra for the BLU cabins or the suites. Those passengers seemed to have a better experience. As for me, I will not be going on another Celebrity unless I hear that they have improved. Read Less
Sail Date December 2016
This is the first time my wife & I sail with Celebrity as we have heard from our friends that Celebrity service is great & food is better than the other major cruise liners. So we said give it a try to see New Zealand & a bit ... Read More
This is the first time my wife & I sail with Celebrity as we have heard from our friends that Celebrity service is great & food is better than the other major cruise liners. So we said give it a try to see New Zealand & a bit of Australia. If we can sum it up, our experience for this cruise is about the same in some areas & may be just a tad worst than the other cruise liners in the areas noted below. Start with checked in in Auckland, we have never experienced some check in some unorganized. At least, we found our disembarking in Sydney quite organized though once off the ship is another story. For coming back from a tired day visiting the port, guess what, there is only 1 x-ray machine line & that is a bit ridiculous. When tendering, most guest will return 30 minutes before the final time & only 1 boat is available. Logistic planning is not score high points here. Food experience is average, the dessert selection is lacking & plate presentation could be better. We came across a few fellow passengers & we were all wondering why on a New Zealand cruise with no kiwi fruit being served as one of the daily fruits selection. Considered to be a bit odd? We had specialty dinner in the Murano that we found the food & service to be above average. Main dinning room plates as noted above is not up to the standard as expected especially some dishes were from Top Chef show. We looked at the pictures we took from one of the other cruise lines & what a disappointment. Though we understand weather condition is not something the Captain can control that we were delayed reaching Tasmania. The excursion we took in Tasmania was hastily rushed through & making up the places we were to visit due to closure (as the ship arrived late) by driving around showing us some key buildings. For disembarking at Tasmania, it was not done in an organized fashion as the gangway so steep when we arrived (noted it was corrected when we cam back). Then in Melbourne, it was organized chaos during disembarking for the excursion buses. One would think after some many times visiting the port that better direction to the guest is provided. As for onboard days at the sea, other than sale at the shops, there are not too other interesting activities being organized. I do read the daily “Today” flyer to catch what is interesting but not a lot that “wow’ us. The nightly shows are quite good though the 3 guest singers for 3 different shows sang the same songs. The farewell show should be the highlight but turned out to be one of the worst show for the cruise. Overall, our stateroom attendant & waiter provided good attentive service as expected. We considered our Celebrity cruise experience as mediocre & lack that “WOW” factor in many areas. We were considering taking the future cruise offer however after serious considering think we have to pass on the offer. We are not saying that we will not take another cruise vacation with Celebrity but have to thinking hard before we will again. Read Less
Sail Date December 2016
I have travelled a few times on this ship which was built around 2008 I was told it had just come out of dry dock well if it had a lot of things were not touched .the rails around the balcony on my cabin were missing varnish and there was ... Read More
I have travelled a few times on this ship which was built around 2008 I was told it had just come out of dry dock well if it had a lot of things were not touched .the rails around the balcony on my cabin were missing varnish and there was white paint over them Rust on the deck needed attention the furniture was old and torn Shampoos and the like were not replaced unless the empty was left in the bin The bathroom smelt on occasions. As for the food Blu restaurant appears not to have changed its full menu in over 6 years. the service in blue from the staff was good except for the restaurant manager who was never there to greet you he was to busy sitting down at different tables telling the guests all about his divorce ,his 13 year old daughter and how hard things were. For a ship that prides itself on food and service it was not that good Do not order a old classic NEW YORK CUT STEAK you can get a better minute steak in the café for breakfast than what they served in their dining room There is not enough seating if you want coffee in the café the entertainment is a bit tired maybe the company should look at updating it a bit more Read Less
Sail Date December 2016
The pre-cruise hotel needs to be looked at. We arrived in Auckland late, the reservation the hotel had was for two nights (we only had it for one) and luckily, we had the paperwork to prove it. I asked at the desk where the Celebrity ... Read More
The pre-cruise hotel needs to be looked at. We arrived in Auckland late, the reservation the hotel had was for two nights (we only had it for one) and luckily, we had the paperwork to prove it. I asked at the desk where the Celebrity Representative desk would be in the morning because we had a transfer to the ship. All I got was a blank stare and was told to ask the Concierge in the morning. I went to the Concierge and she was oblivious as well. My wife strolled the lobby looking for someone and finally found a Celebrity Rep. who told us we were on her list and to wait in the lobby for her. We would be leaving in 30 minutes but she had no idea where the bus would pick us up! After 20 minutes, my wife sent me out to search for her and she was boarding people to go to the ship! Thankfully, we travel enough to know that something was amiss! We had sent 2 bags with Luggage Free to the ship ahead of time because Celebrity said they had an agreement with them. We've used Luggage Free in the past and have had no issues with them. We had another communication problem with Excursions and Guest Services! One evidently does not know what the other is doing! They had no idea what we were talking about. So much for having an agreement with Luggage Free! We had booked a post-cruise excursion. There was a problem to begin with with that piece as well. The bus we'd be on for the excursion was not going to drop us off at the hotel that Celebrity had booked us in for overnight. So we would go on the excursion, be dropped off at the wrong hotel and have to take a cab to our hotel! We were concerned we would miss the excursion bus because we had to find the luggage people. Celebrity wanted to tag our luggage with two different colored tags which didn't make any sense to us either. They weren't sure if the luggage we were keeping was going to be on the bus with us or Celebrity was going to take it to the hotel (the wrong hotel for us!). That made no sense to us! ALL of the bags had to be retrieved by us and we had to go through customs before the two bags we were sending back to the states would be picked up anyway. We spent 2 hours trying to get Celebrity to get us off the ship early to retrieve the bags, go through customs, find the luggage company and get on the tour bus for our post-cruise excursion. Finally, we just cancelled the excursion. We also had really poor internet. They are selling packages to cruisers, knowing that they can't provide the service. The band width is inadequate and the provider is in the U.S. The farther away you go from the U.S., the poorer the service. I paid $300 for unlimited service so I could do some work from the ship and that was a joke. I spoke to the IT Manager. That was a joke. He offered me more time! More time to do what???? Internet??? Haha. The line in the Internet Room was always a mile long with people who were disgusted with the service and they had one poor fellow who was doing his best, but please, that many people and only two guys working there and not at the same time! Give me a break. COMMUNICATION across the board needs to be addressed. From Guest Relations, to the Excursion people (oh, and one of our excursions was cancelled and we were given a voucher for a tour in Sydney that when we went to Captain Cook Excursions they would not honor because no where on the voucher did it say it was from Celebrity. When I brought it back to Excursions and told them what happened the comment I received was, Oh. Well thank you for letting me know! The pre-cruise hotel should have had some communication with the ship. They acted like they had no idea about a Celebrity Rep. coming to the hotel to pick up passengers. INTERNET. It is a fact of life these days that people like to be connected no matter where they are. You should not be selling internet packages for time online if you cannot provide good service PERIOD. We travel about 6 months a year and this was, by far, the most ridiculous situation we've ever encountered. No matter who we talked to we always got different answers. Celebrity needs to train their people so that one hand knows what the other is doing. I don't understand why the people who work in Guest Relations and Excursions cannot pull up the same reservation. We have 2 more cruises booked with them, one to the Galapagos and one around the British Isles with some friends, but honestly if we weren't committed to going with friends, we would cancel both of them. Read Less
Sail Date February 2015
We chose this cruise as it was a one way trip from New Zealand back to Australia. We were on our Honeymoon and spent a week before hand travelling ourselves around the South Island. Embarkation- We were on the Concierge Class. If you ... Read More
We chose this cruise as it was a one way trip from New Zealand back to Australia. We were on our Honeymoon and spent a week before hand travelling ourselves around the South Island. Embarkation- We were on the Concierge Class. If you like your in-room breakfast, definitely go this level or higher. We found out from our neighbours (who have travelled on the ship a number of times) that you only get a basic continental breakfast if you are on a 'lower class'. The embarkation process was long, there were SO many people on our level or higher - we could board at any time, but everyone wanted on straight away. It seemed that the 'lower classes' had priority as there were less than the 'priority entry' cohort. Oh, and no Sail Away party either. We were waiting for the horn to go off and people were all out on the decks to meet and greet, but there was nothing. No music, no message from the Captain to say welcome aboard even. Disembarkation- a colleague of mine was on the same cruise with us. They got off one port early (which was an option). Her husband was VERY ill and it took them 5hours to disembark the ship. Each time she asked if the authorities were there to check off documentation, they were told it would be 'just a couple of minutes'. Ship- It was beautiful. Stunning, a real 'water city'. Cabin- No storage (apart from one little cupboard. We ended up having our two suitcases on the couch and using it rather than the wardrobe as there was no place to store suitcases either. They mentioned a pillow menu... we didn't see any of it and our steward didn't know what we were on about either... Dining- RANCID BUTTER for one night in the Dining Room. We mentioned this to our waitor. Husband ended up with severe food poisoning- calling the plumber to clear the lines in the middle of the night. Tried to complain to the Guest Relations, but they were UTTERLY USELESS! They said that there was no way of telling if my husband had food poisoning without him seeing the doctor- he was STILL in the room vomiting after 24hrs (thank goodness for vitamin water to rehydrate him). They took me on the rigmarole of needing to see a doctor, it could be gastro and so on. The butter turned the nose of the waitor as soon as he saw it. Note to others, if you have any food that smells or tastes 'off', call over the Maitre De. In hindsight I should have caused a scene in the dining room, but he only had a corner of a slice of bread so we didn't think anything of it until 3hrs later when it all started... Food overall was average. It was alright considering how many they had to feed, but we had better on a P&O South Pacific Cruise. Entertainment- Not to our taste, a LOT of repetitive activities. If you are in for a more entertainment related cruise, definitely go another Cruise liner. Went along for the Scullery Tour... waste of time again... there were no fruit carvings made into animals or anything and the wait time to get downstairs was rediculous too (20mins). Service- the only person with somewhat reasonable service (and the ONLY person who gave us a smile) was our Room Steward. He was lovely and did his job. On one occasion I went down to the shop to purchase an item. There was a young lady there who was VERY snappy and had a red-hot go at me after asking when the jewellery person would be back to order a necklace. Complained to Guest Relations, but they didn't want to know about it (even though it is said everywhere to tell them about good and bad service). Ports/Shore excursions- We only did a few as it was a more relaxing cruise. The ones we did we enjoyed. In the Bay of Plenty, we did a fantastic tour around the area sampling all kinds of food (highly recommended!!). Also purchased the CD of cruise memories. We went on our honeymoon back in December 2014. Shorts they advertised in the Photography area weren't put onto the CD, even though we we asked and were advised on 4 separate occasions to different staff that they would be. Poorly made, not worth the $40+ and STILL waiting to hear back from them.. (am not holding my breath!) Read Less
Sail Date December 2014
Celebrity Solstice........ is a beautiful ship. Cabins are so elegant n nice, great size but not enough storage or drawers. Bed is just perfect. Balcony is so spacious n great ! Bathroom is also perfect. Enough storage n there is even a ... Read More
Celebrity Solstice........ is a beautiful ship. Cabins are so elegant n nice, great size but not enough storage or drawers. Bed is just perfect. Balcony is so spacious n great ! Bathroom is also perfect. Enough storage n there is even a night light. No curtains. Shampoo n conditioner were supplied. But no body lotion or shower gel. The ship is very stable! Not as nice n opened Atrium as I was hoping for but still nice. Loads of places to sit around in public areas n u will also find nice cosy places/rooms where u can just sit and enjoy a glass of wine nearly in silence or with nice quite music. Pool area is good. Plenty of beds to sunbake n relax. On deck 14 u also find loads of lounges where u can relax n admire the view with floor to ceiling windows even in the Solarium n deck 12 pool area. A bit windy at time on deck 14-15 . Ocean buffet is ok. Typical buffet food n service. Plenty of seats but can be crowed at rush hours. Public bathrooms are so beautiful. Also there is a bathroom attendant at busy places. Nice touch. Specialty restaurants were good. Murano was not as fancy n great as were told but we loved Tuscan n Silk Harvest very much so n was excellent service . However service is lacking on so many levels. MDR was the most disappointing. Our waiters were so disorganized not remembering what we ordered n what was a water preferences till like the 6th night. Never called us by our names only Madame n Sir although they asked our names. We missed being called by our names. They never remembered that we ask for toothpick at the end of our dinner. Or that we like small spoon for dessert not soup spoon. Oh and they also forgot my birthday although it was registered. Our waiter admitted that he had forgotten n apologized . It was very upsetting. Food was blend n not warm enough n hardly any attention was paid to presentation. Not enough elbow room where were seated. The bread what was served was just sad. No nice bread rolls like on other lines. Menu book was ripped in the middle at the back. looking like it was a vintage peace. Every thing was so disorganized n panicky around our table. Room service as well. Ordered coffee but we never got coffee cups to drink it from. Hot Chocolate but no hot milk not even hot water or cold milk. Missing orders ever time we ordered somethingAt lunch table weren't set properly missing cutlery n salt n pepper. Coffee was not offered at lunch ever! even at breakfast time we had to ask for coffee n meals were brought out disorganized. It seemed that there was too may boss n not enough people who actually did something. No high tea n a very poor brunch they put on which was just same as it was every other lunch. Not enough vegetarians options on the menu n hardly any soup. We had ripped linen for 5 days ripped linen!!!!!!! Asked them to change it for us n they put on another ripped one!!!!! Bumped into the floor supervisor n then we got proper linens. Mirrors stayed dirty for days in the cabin no dusting for days, bench not wiped after breakfast so it was sticky from Orange juice. Only 1 towel animal on 12 night cruise. So we were disappointed in the service as these things should not happen on a 5 plus star hotel/cruise line. Entertainment was also not our cup of tea. Too much classical shows n they were repeated in the theatre. Cruise critic meet n mingle party was a joke. The cruise director introduced a few senior officer n we got some coffee n biscuits. No games or little presents/ruffle. Cruise director Ben was hardly seen n we never saw him interacting with passengers on a daily basis as we have on other cruises. Maria the activity manager a bit more out there but still not that much interaction was seen by us. Also there is a very strong cigarette smoke smell around Molecular bar n Art Gallery. It is just gross. W r non smokers n it was very annoying. Also the way the smoking area was distributed was just strange. As when u walk on the decks on one deck it is on the starboard side n one deck lower it is on the portside. Also smoking should not be allowed near the walking path. I am sorry to say but Celebrity is off from our things to do list for now . We still payed all our gratuities as it had been pre-payed as we always do, but now I do regret that we even left a penny . I should have asked guest relations to take it off me as we were very very disappointed with the service. Celebrity is a 5 plus star cruise line n the service we received was not more the a weak 3 star motel style. I honestly don't think that we will be back on Celebrity ships any time soon as we are just all in disbelief that this is really happen to us. Not to mention that it was my special B'day cruise but forgotten . Read Less
Sail Date March 2014
THE GOOD: Beautiful pool deck, great food and service, shows, the celebration put on for the Superbowl was outstanding, Les de Merle lectures. THE BAD: Slow dinner service, daytime entertainment THE UGLY: Endless queues for ... Read More
THE GOOD: Beautiful pool deck, great food and service, shows, the celebration put on for the Superbowl was outstanding, Les de Merle lectures. THE BAD: Slow dinner service, daytime entertainment THE UGLY: Endless queues for boarding and unboarding Adelaide, logistical wharf problems for getting off, ship 4 hours late and blamed on "rough weather" - not really rough, probably bad planning. Check the distance! However an hours wait to reboard caused totally by only having two scanners in action and not by the gangway as the ship claimed. Esperance: 2 hours wait to reboard, sea really choppy but not the cause of the holdup. Only one place for the tender to tie up on the land side. Not functional for a ship this size. Albany: A very short stop to allow time to get to Perth. Not adequate for passengers who have travelled the world to see these ports. The Cruise Director even suggested staying on board as the stop was so short. THE SERIOUSLY WEIRD: So dark in the dining room that many took torches to read the menu The entertainment groups stood in the central atrium in the dark, no lighting on them at all. Having a crew member with a carpet sweeper, sweeping every night around the bars, central atrium, halls outside the dining room non stop. Read Less
Sail Date January 2013
Celebrity Cruiseline, and more specifically the Millennium are undoubtedly the worst cruise we have EVER taken. The entertainment, cuisine, staff (especially shore excursion staff), and cleanliness on the ship were below average at best, ... Read More
Celebrity Cruiseline, and more specifically the Millennium are undoubtedly the worst cruise we have EVER taken. The entertainment, cuisine, staff (especially shore excursion staff), and cleanliness on the ship were below average at best, and I feel this is being quite conservative. Here are the issues we faced: Cuisine: The food in the dining room was on most nights average, nothing like the accolades Celebrity speaks of in their commercials and advertisements. Meats were consistently overcooked, and even after they were sent back, came to us overcooked again. Our waiter was just as frustrated as we were, and tried his best to accommodate us. The lamb was among the worst ever tasted. In fact, 2 people from our party became so frustrated they decided not to come back the dining room. As far as the food on the 10th deck buffet, the plates were often covered with old food, and the glasses not properly washed. The only thing warm items on the buffet were the fresh cooked pasta and the salad (which obviously should not be warm). As much as I hate to say it, the food on Carnival was much better than anything we had on this cruise. Ships Condition: Since the ship was just refurbished in 2004, I knew there would be some wear and tear. What I saw looked like old beat up motel rather than a luxury cruise. Carpet was torn, and loose ends made for easy tripping hazards, especially for the outdoor carpeting on the look out on the platform above deck 11 forward. There was the smell of raw sewage by the entrance to the main dining room on many occasions, and also the smell of urine near our cabin. There was also the smell and site of mold in many places throughout the ship. My stateroom and my parents stateroom had mildew all over the bathroom shower, and the shower curtain. The toilet seat was chipped and appeared to have dried urine stains that could not be wiped off the toilet seat. Both of the balconies we had were covered in mold and mildew. We couldn't even sit in the seats because they were so bad, the seats were finally cleaned after several days into the cruise, however the balconies remained in a disgusting condition. Again, not something you expect based on the advertising Celebrity does. Shore Excursions: The one shore excursion touted by Celebrity as being "top notch" was absolutely the WORST shore excursion we have been on, and the biggest waste of money. What occurred on the excursion was nothing like what was described in the overview. For $225pp we expected much more than a 6 hour bus ride out of a 7 hour excursion. What little we did get off of the bus was spent rushing us around to get back on the bus. In addition, the group ran out of water, beer, and other refreshments. When brought to the shore excursion desk's attention we received nothing but excuses for the tour guide, and a very cold attitude. Finally they came back and said the best they could do is offer us a $45pp credit. This is unacceptable. Activity Staff: This is the only part of the cruise where I felt they went above and beyond to try and take people's minds off of how terrible of a cruise ship the Millennium is. Valerie, Drew, Katie, Ben, and Bilge did an exceptional job when given very little to work with. My hats are off to them. I wish the other staff on the cruise had the same attitude they did. Overall, this is the worst cruise we have ever been on. There is no possible way I could ever refer a friend or colleague to a Celebrity cruise. I have had much better bookings on both Carnival, Norwegian, and Royal Caribbean than this. I feel that for the money we paid for this cruise, and the level of service that was provided by ship's staff, and the quality of the amenities and food, we would have had better service at a Holiday Inn. The sad thing is that all 8 of us in the booking feel the same way, and there were many more passengers that also shared the same views. When it comes to Celebrity, all I have to say is "Buyer Beware" Read Less
Sail Date January 2009
Embarkation - We arrived at the dock to drop off our baggage around 12:30pm before returning our hire car. The ship sailed at 6 pm & there were already nearly 1000 people at the dock. We came back at around 2pm & the queue had ... Read More
Embarkation - We arrived at the dock to drop off our baggage around 12:30pm before returning our hire car. The ship sailed at 6 pm & there were already nearly 1000 people at the dock. We came back at around 2pm & the queue had pretty much gone & it took only about 20 mins to embark. The room was ready. We had a queen bed & a sofa bed for our daughter. The room was nice & the bathroom was clean & roomy. Storage was adequate with plenty of drawers. The bed was nice & comfy, much nicer than the Golden Princess we were on last time. My husband was complaining about the air-cond on the Golden & this time there was no complaint at all. We had a late lunch at Lido Buffet. It was quite disappointing. The food weren't hot with not much variety. We were in the 1st seating dinner at 6 pm at the Metropolitan Restaurant. Our waiter & assistant waiter were v nice & attentive. The food however were pretty average. They all tasted pretty much the same. They served lobster on the 2nd last night of the cruise & for some reason, my husband & I both tasted something mouldy in the lobster. After the 1st few nights, we got sick of the food & had dinner at the Lido. They served sushi & freshly cooked pasta & noodles every night. The sushi were pretty average with the same variety every night. The pasta & noodles were freshly made & were the only food that were hot. They provided a 'Casual Dining' alternative - they made part of the Lido into a restaurant setting & the menus were different to the Metropolitan. However, we were told by the assistant Maitre D' that the menus there were the same everyday except for the Chef's special. We tried there for dinner 1 night. The food were ok, nothing special. There was a US$2 gratuity per person added to our account. For breakfast, we went to the Lido everyday. Again, the food were the same every day. However, the omelette, pancake & waffle stations were pretty good, at least the food were hot. They provided orange, apple & o'guava drinks. The fruit selection was good at breakfast. There were oranges, melons & Pineapple. On a couple of mornings, there were strawberries but they were pretty much all rotten. Only fruit salad was served at lunch & they weren't fresh at all. Apart from that, they had whole oranges, apples & bananas. I was shocked to see some oranges were rotten with moulds all around them. I tasted an apple & it tasted mushy & was the worst apple I've ever tasted. Lunch was boring & pretty average every day. Again, everything wasn't hot, apart from the pasta station. There were freshly made pizzas which tasted quite nice but for some reason, they got cold v quickly. I saw a few passengers actually asked their pizzas to be reheated in the oven. Fruit salad was terrible & dessert were pathetic. They didn't seem to be freshly made. There were different varieties of ice-cream & sorbet every day which were pretty good though. I would like to mention the cleanliness on the Millennium. We were really impressed with the Golden. They were spotless. I would give a perfect 10. However, I would only give a 2 to the Millennium. I can't say how many times I saw dirty dishes & cups in the Lido. There was once that I put lemons in my cup only to realize that there were still traces of milk in there. 1 of the fellow passenger obviously saw my shocked face & said she had the same experience the other day. She said their dishwashers obviously weren't too good..... From then on, I made sure I checked every single dish & cup that I used. Regarding service in the Lido, it really varied. Some of the waiters were quite good. However, there were times that we found a few waiters of the same nationality were standing there chatting in their own language while the plates kept on piling up on our table...... I would like to say something about the lifts. For some reason, the lifts didn't seem to stop at level 3 which was the lobby. There were so many times the lift went pass this level if you wanted to go up. We later figured out the trick & pressed 'down' instead. We went down 1 level & then pressed the level we wanted & hehe ..... up we go, passed level 3 of course........ Entertainment wise, pretty average again. However, we could see they made an effort of getting the Australian female vocalist in for a couple of shows. There was a talent show for adults 1 night & my daughter participated in the youth talent show 1 afternoon which I think was quite nice. We found the 'Sat night at the Movies' ridiculous. The movies they showed were at least a year old! Most of the nights they had the Celebrity singers & dancers doing the show, pretty average..... There were 250 kids on board due to the holiday season. 60% of the passengers were from the US, approx 30% from Europe & other countries & the rest Aussies. My daughter rated the kids programme average. She was in the 7-9 group. They had different themed nights which was nice. But my daughter commented that the staff there always gave them a hard time & weren't really interested at them. There were lots of free plays & my daughter liked the PS2. The talent show was a highlight & there was a movie night which was quite nice too. On X'Mas day, Santa came & presented every child a gift which was a nice touch. There were shuttles provided at most ports for a nominal fee. We were charged US$12 return at Dunedin & later realized Volendam provided free shuttle for their guests ( they docked on the same day ). The queue was so long for our return shuttle back to the ship & we queued for nearly 1 hr while there was no queue at all for the Volendam. Disembarkation was very organized. The allocated time for our disembarkation was 8:30am & we were off the ship exactly at that time. There was also a disembarkation show & the cruise director James presented all the info in details. The top 10 cruise questions he presented at the show was hilarious. He was v energetic & you could always see him around. I would say the experience we had with the Millennium wasn't what we expected. The food was pretty average, same as entertainment. The service of our waiter & assistant waiter was great. Apart from that, the service at the Lido was only ok. Will we cruise with Celebrity again? I doubt that. I'm sure there are other cruise lines which provide better food, service, entertainment...... Read Less
Sail Date December 2008
We'd looked forward to our honeymoon with much anticipation. It was our first trip to New Zealand and Australia, and we couldn't wait to get on board and start sailing. Unfortunately, from the minute we boarded, we experienced ... Read More
We'd looked forward to our honeymoon with much anticipation. It was our first trip to New Zealand and Australia, and we couldn't wait to get on board and start sailing. Unfortunately, from the minute we boarded, we experienced difficulties on the Millennium. We later found out that the ship was scheduled for dry dock in April, which explained the numerous external signs of disrepair. Windows, walls, elevator shafts looked old and tired. The beautiful Persian Spa didn't work most days, and was never fully functioning. The food was not varied in the main dining hall or buffet areas it was bland and far from fresh. For the first week of the trip, we had frozen eggs for omelets. When my husband tried to order room service one night, they said the grill was off and they could only bring TOAST. The best time we had off the ship was in Akaroa, NZ. We took a cab from the Antarctic museum in Christchurch to Akaroaan incredible road trip which we definitely recommend a real highlight of the trip. Once in Akaroa, we had an amazing time there but mostly because we spent the night OFF the ship in a little hostel called Onuku Farm Hoste they gave us a bed with a view of the stars, amazing home made food, and the best dolphin adventure experience ever. We were sad to have to board the ship again! All in all, we LOVED New Zealand and Australia, will be back to visit there soon. Akaroa, Melbourne and Sydney were delightful. However, we will never travel with Celebrity/Royal Caribbean again. Save yourselves and avoid this cruise line...we were not the only ones to be extremely disappointed with our experience. Read Less
Sail Date December 2008
This was the first time I sailed on celebrity, and it will probably be my last. I booked with them for what I thought was a great deal for an AU/NZ cruise. I usually cruise on Carnival, and I have to say I've experienced much better ... Read More
This was the first time I sailed on celebrity, and it will probably be my last. I booked with them for what I thought was a great deal for an AU/NZ cruise. I usually cruise on Carnival, and I have to say I've experienced much better with them before. I plan to stay away from all RCI related cruise lines. The entertainment also sucked. The comedy shows had few laughs, and there were only 1 or 2 on the whole cruise that were decent. I was bored out of my mind on this cruise.. You would think they could think of better things for you to do..but they bore you to death to get you to Gamble in the casino, and play Bingo for $30-80 a pop.. I wasn't alone. During the communal breakfasts other guests were all griping about the food. I ended up eating in the Olympic Restaurant most of the time because that is where the "best" food was...In there you can dine on Foie Gras as an appetizer. (Tip, ask for a double order.. they will never offer it, but you can ask) Now the entrees - The lobster was horrible. Very rubbery.. like something you'd expect in a cheap Chinese restaurant. The filet mignon wasn't actually on the menu, but on most nights the servers would hawk it, and say it is a "special"..well special it is.. It's terribly low quality - tough, dry, CHEAP!! I sent mine back and never ordered it again..and I love a filet mignon. I've had much better at Outback steakhouse. This is what they were serving in their specialty restaurant I remind you! The servers were very friendly.. the service was good. The rack of lamb was below average, but edible. It isn't seasoned well at all..even when I complained, all they would do is add salt & pepper to it. The chops were pretty small too. The cheese course is good, I can't comment on the quality because I'm not a cheese person, but it seemed good quality. The desserts.. Stay away from the secret surprise desert that they don't tell you about. It was very cheap bite sized crap. The chocolate souffle is authentic, and a safe choice. I can't recall some of the other ones, but they were mostly mediocre quality. The main dining room for dinner was quite bad.. the menu selection was terrible... I didn't like anything really at all they had so I avoided eating here. The best thing was on the pool deck, they had hand scooped ice cream.. There were different flavors. Breakfast was OK, but the fruit.. I had the worst fruit I've ever tasted.. Strawberries were flavorless. How that could happen I don't know. In the main dining room, the breakfast is served to you.. They don't have the waffles in their, which on the pool deck decent. Overall I was expecting alot better, but was terribly disappointed in the food on this cruise. I will add that the ship was late to almost every port we sailed to, the management was the worst I've had on any cruise I've been on. They scheduled shows and different activities in a way where you missed out on good stuff. They also scheduled a late midnight chocolate buffet right before an early morning arrival at a big destination city.. I didn't make it because I value my sleep, and I suspect others missed it too. Great way to save money for Celebrity though.. Overall I'd rate the cruise as FAIR.. It could have been worse.. but it could have been MUCH MUCH better. The service in public rooms was hit or miss... Sometimes you'd wait forever and no one will come around, other times they pester you to death. I was also overcharged more than once and had to wait for them to correct it. The shore excursions are a huge rip off.. I could do the same on my own for much cheaper. $300 to tour some chocolate cafes? I could go myself at my leisure for a $20 cab ride. In terms of bang for buck.. I admit I got what I thought was a good deal.. I paid less than $80 a day including taxes and fuel surcharges for single occupancy.. I still expected a better cruise, so the deal wasn't so great after all.. When I entered my cabin for the first time.. I noticed a big long black HAIR on the bath towel... YUCK!!!!!! Also the stateroom attendant never refilled the minibar even when I wrote a note asking him to! Not even after a week! Read Less
Sail Date November 2008
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