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40 Celebrity Antarctica Cruise Reviews

We chose Celebrity Eclipse for one, the itinerary and two we have sailed with them on a few occasions previous. The itinerary was amazing and one we will not forget, feeling very privalidged to be visiting Antarctica. We have sailed on ... Read More
We chose Celebrity Eclipse for one, the itinerary and two we have sailed with them on a few occasions previous. The itinerary was amazing and one we will not forget, feeling very privalidged to be visiting Antarctica. We have sailed on Eclipse before and love the ship, good main dining room, ocean view cafe if you want to be more casual and speciality restaurants you can pay an extra cover charge for. We don’t normally do this but booked a package this time both Mirano and Tuscan were great both for food and staff quality, but disappointed in the new Petit Chef option, new animation very clever but a very ltd menu and being in a French restaurant was expecting more than a boule of ice cream for dessert, for $55 and won’t get the repeat business of the previous qsine as no other choice. The manager in there told us Celebrity are not bothered about repeat business just want guests to have a one off experience. A few things about the ship were not addressed very well at times and the dress code is a joke, even on Chic nights which is supposed to have taken the place of formal nights guests were entering in the dining room in ripped jeans,jogging pants, trainers, shorts and T shirts, all stated as Not acceptable on these evenings. We find this very off putting as you can be sat at the same table when you yourself have gone to the trouble of showering at least and dress according to supposed celebrity dress code. Standards are falling, and where as we thought of Celebrity five star now think of only four star in our opinion. I left what I thought a serious question to be answered by a food and beverage manager to get to the end of the cruise with no feed back ( very dissatisfied) We’ve got to say most of the staff on the ship were lovely and do a great job on board to make your holiday run smoothly, we will continue to sail with Celebrity but hope their standards don’t slip further. Read Less
Sail Date February 2019
We went on this cruise because it was a 14 day cruise to Antarctica. We have most often cruised with Holland America, but their cruise to Antarctica is 22 days. We had heard that Celebrity is slightly better than Holland america, but we ... Read More
We went on this cruise because it was a 14 day cruise to Antarctica. We have most often cruised with Holland America, but their cruise to Antarctica is 22 days. We had heard that Celebrity is slightly better than Holland america, but we found the opposite to be true. First the good news: Eclipse is a beautiful ship, very well appointed and maintained. It does miss a promenade deck walk way, but there is a small jogging trail on a higher deck. We had the most beautiful weather on the entire trip to Antarctica, and the talks by Dr. Peter, Mickey and Cecilia were very informative. The Service on the ship was a bit hit and miss. Most service crew were pleasant, but some of the Caucasian crew members were not as service oriented, and at one occasion argued with another passenger. The incessant selling of drinks was a bit much. The food was generally good, the buffet had an excellent variety, including Mexican and Indian food, but inexplicably there were no fresh berries available during the whole cruise. The dining room was so slow that we only went there for dinner, and once we were served uncooked pork schnitzel. There was a lack of communication to passengers on the ship. Several times we departed hours late, with no explanation whatsoever. Once we had to wait 3 hours for disembarkation at Port Stanley, without any explanation or apology coming from the ship. Lastly, a general comment. One feature, that seems to be at odds with the times, is that Celebrity creates several different classes of passengers. Suite guests, Aqua class, concierge class each has special areas. We were in steerage. If Celebrity thinks that will encourage us to spend more, they are mistaken. Read Less
Sail Date January 2019
As most, we booked this cruise for the opportunity to see the Antarctic. With that comes a lot of sea days and few port days which would normally not be our choice. We've cruised with Celebrity before and also with Oceania, Princess ... Read More
As most, we booked this cruise for the opportunity to see the Antarctic. With that comes a lot of sea days and few port days which would normally not be our choice. We've cruised with Celebrity before and also with Oceania, Princess and Royal Caribbean. The Buenos Aires embarkment could have been better. Outside the port, there were so many taxis that our taxi driver dropped us off about a block away to make our own way with all our luggage. Once we got to the area, our luggage was taken from us (great) and we went into a large room with lots of chairs to wait our turn. After about 25 minutes, we went through security and then went to our priority line. To get to the ship, we had to take a bus for a 15 minute drive since the port is very industrial. All went smoothly but hectic. Our concierge cabin was fine but did need some upgrades. I liked the fact that the shower was a little larger than our showers on Solstice or Equinox - every little bit helps. Our seward, Sunjay, was excellent - always asking what he could do for us and being very friendly. We found the food in the MDR good and also in the Tuscan Grille and Murano's. The buffet was fine (as expected) but getting a table was just crazy. There were sea days that we went to the buffet and looked around for a table for quite a while before heading to the MDR to get in there before it closed. With a cruise itinerary with this many sea days, the size of the buffet area was just not big enough. We enjoyed the entertainment. The ship's band was excellent and many of the entertainers were also very good. As with most large ships, the tendering process was also chaotic. That process could be improved. The weather in the Antarctic could not have been better. We saw so may sea birds, whales, seals and penguins during this trip. The glaciers glistened in the sun. We took so many pictures and totally enjoyed ourselves. The captain and his staff safely got us around multiple enormous chunks of ice. We're so glad we took this cruise but honestly it will need to be another very special itinerary to get us to have that many sea days. Read Less
Sail Date January 2019
Celebrity Infinity review Feb 18-March 4 2018 We have just returned from the Infinity Antarctic cruise Feb 18. Overall, this was an amazing cruise. We began the planning almost 4 years ago ( we scheduled on a 2016 sailing but had to ... Read More
Celebrity Infinity review Feb 18-March 4 2018 We have just returned from the Infinity Antarctic cruise Feb 18. Overall, this was an amazing cruise. We began the planning almost 4 years ago ( we scheduled on a 2016 sailing but had to postpone for (good) family reasons). After that long, it was hard to believe that the time had arrived! About 3 weeks before sailing we were notified by Celebrity of pod problems on Infinity that would necessitate some slowing of the sailing speed and missing Puerto Madryn. This was disappointing but this port was not the reason we booked this cruise- that was Antarctica and the goal was to be able to spend as much time there as possible. We flew Delta non stop to Buenos Aires on the 14th ( arriving in the am of the 15th). Although taxis and remis are available, after 10 hours of travel we decided to arrange for a driver to meet us at EZE. After much research, we reserved with David Transfer taxi for all of our transfers and we are so pleased that we had. David was very responsive by email and emailed us pictures of himself as well as where he would be waiting at EZE. He was there waiting for us even though we were a bit late after waiting for our luggage (that took a long time to deplane!). We stayed at the Ayres de Recoleta Plaza hotel- these are actually more like efficiency apartments than a hotel. This was a pleasant place to stay-not fancy but quite comfortable- and very convenient to restaurants and the Recoleta cemetery. They deliver a substantial continental breakfast to your room at the time you choose (and even came earlier than their usual hours because of our early departure on Friday for our flight at AEP). We stayed Thurs night and Saturday night. They willingly stored our big luggage while we were gone on Friday (so we only had to take carryons with us) and had it waiting for us in our new room upon our return to BA on Saturday. The only caution is that there are nearby restaurants and bars with live music in the evening so request an apt/room towards the back rather than up front if you are sensitive to noise. Literally 2-3 doors down from the hotel is a small restaurant with excellent inexpensive empanadas- Cumen Cumen- so we had a snack while waiting for our room to be ready. We also visited the Recoleta Cemetery- it is truly like a city, with streets and crossroads and several story buildings ( mausoleums)- some of the architecture is amazing and some have beautiful stained glass windows ( best seen from inside the crypt!) There is a map at the entrance but we just wandered around street by street. Most restaurants in Argentina start serving dinner at 8pm and there were reservations up until 1130pm- after a long overnight flight we knew that wouldn’t work so we reserved a “late lunch” at 3pm at Fervor- what an excellent meal in a lovely environment. Amazing steaks and great tiramisu for dessert. We decided to add on a trip to Iguazu Falls since we were so close from BA. Again, after research and reviewing tripadvisor and cruise critic, as well as pricing hotels and airfare, we contacted Pablo from 01Argentina travel agency. He was very responsive on email and put together a package of airfare from AEP Jorge Newbery airport, transfers to and from Iguazu airport and the Sheraton (now Melia) hotel and was able to do that for less than we could ourselves. Iguazu falls was absolutely amazing, it is impossible to capture the beauty,scope and intensity in still photos! The Melia was very nice and much better than I had expected based on some TA reviews- they are supposed to be starting a reno project this month but we did not see any construction during our visit. We upgraded to falls view for a nominal amount- wow! Staying in the park allows for earlier entry and later stay than if staying in Iguazu town. Food was expensive but not out of line for most hotel restaurants. Breakfast was included in our room rate and there was a lovely buffet. The transfers to and from the airport were on time and the driver helpful in purchasing our national park entries. We returned to BA Saturday evening and David’s colleague was right there to get us. Our room was ready and waiting and, as mentioned, all our luggage was already in the room awaiting us. We had dinner at Rodi bar restaurant. This was very much a neighborhood locals restaurant and there were only 2 tourists there besides us. The steaks were excellent and not expensive and the empanada appetizers great. David was right on time to take us to the cruise ship Sunday morning. We arrived at the port at about 11 am. The cruise port at BA was very efficient and from curbside to Café Al Bacio was 30 minutes. Infinity is not a new ship but she is in very good shape. The staff are quite friendly and welcoming and were quick to learn names and preferences. We had upgraded to Aquaclass when there was a price drop after final payment and were able to experience Blu- the quieter atmosphere and personal attention were enjoyable. The food was very good- we did not have anything that disappointed. The cabin was nice but much like a regular veranda- the balcony was a bit bigger. We are not spa people so didn’t use the Persian gardens and the shower heads would not be the reason to book here. We would book Aqua again if the price was right but wouldn’t pay a high premium for Aqua. Café Al Bacio was excellent as usual. The staff were very attentive but sometimes, especially mid- afternoon the area became extremely crowded. We had 3 sea days to start but enjoy the down time-there were excellent Beyond the Podium lectures. Ranger John and Dr Peter had interesting topics but Mickeylive was definitely the highlight! His talks were consistently standing room only and very enjoyable. We attended every one and learned many new things each time. The Snapshot rally was a great idea ( a lot of work for Mickey and his wife ) and so appreciated- by sharing 4 of our photos, we now have a disc with many other cool photos from the trip. Because of the pod issues, our scheduled arrival in Ushuaia had previously been moved from 9 am to 2pm. We were right on time arriving to the port. Beagle channel sail in was beautiful and we were able to see many cormorants and penguins while sailing in. There were many penguins swimming in the water ( I have since learned this is called a raft of penguins) and lots on land ( a waddle). We had some time to explore the town and then took a tour. We were able to arrange, with others on our roll call, to go to Martillo Island with Pira tours. We took a 90 min bus ride to the Harberton ranch and then took a boat to the island and were able to walk with thousands of Magellanic and Gentoo penguins. Never knew that some penguins bray like donkeys. Since we were there later in the day, when they apparently are more vocal, we heard a lot of hee haws! There was a pair of King penguins on the beach as well- what a treat!. We got back to the ship at about 11pm and all aboard was 1130 and we were on the way to Antarctica- but first Cape Horn and the Drake! The weather at Cape Horn was absolutely amazing- blue skies and smooth waters and the Captain was able to do a few 360s so all sides of the ship had excellent views The helipad was opened for those who wanted that experience. The Drake had some shake but not terrible. We did have some rain and fog and the waves were estimated to be about 3 meters but even with my mal de mer tendencies, I didn’t have any issues. We arrived to Antarctica with fog and clouds but this lifted for while during our time and there was even a big rainbow. Icebergs of many shapes, penguins and sea birds and whales and the occasional seal were there to welcome us. Antarctica is awesome and lived up to all our hopes and expectations-this definitely was the bucket list reason for this cruise and we were thrilled with the time there. We had clear weather during our Paradise Bay stop and again the Captain was able to do a slow 360 to give all the incredible views. We were out on our balcony most of the time but did also go down to deck 4 sometimes. We were at Elephant Island the next day and again, beautiful weather and views. It’s hard to imagine how Ernest Shakleton and his crew survived on that stark landscape. Soon after leaving Elephant Island we were again into fog and some rain and again Drake Shake but nothing bad. We arrived at the Falkland Islands on time and tenders actually started earlier than expected. We were on land by 7am and met up with Nyree from Estancia excursions to go to Volunteer Point. She was set up at the pier and waiting even though we were early. She had been extremely responsive to email and was very pleasant to speak with in person. She paired us up with another couple from the ship and we went with Leon in his Range Rover 4x4 jeep. There was another jeep running with us but fortunately neither of us were stuck- were glad that Leon is very experienced at driving thru the peat bogs as there were a lots of big ruts and dips! It was very interesting hearing about life in the Islands and the time went by quickly. We were actually the first car to arrive at Volunteer Point and it was amazing ( I am using that word a lot in this review but it is true!). There were hundreds and hundreds of King Penguins, many still with their young brown fuzzy chicks. There were waddles on the meadow areas and smaller groups walking down to the beach and ultimately getting into the water. There were Gentoo and Magellanic penguins here too but the Kings were definitely the stars of the show. We spent about 2 hours there and then had our box lunch and headed back. We had a short tour of Stanley and then were able to walk around a bit and shop. Highly recommend touring with Estancia – the tour cost less than half of the same ship’s excursion and we had a wonderful time! There were then 2 sea days and then we arrived in Montevideo- we decided to self tour here and walked around the Old Town. It was a pleasant walk and did find some nice local craft items in the market. Although not much for attending shows, we did decide to attend the final show which was a group of 4 Argentinian singer/dancers/musicians and this was very enjoyable. We arrived back to BA early and were off the ship in no time. Bags were waiting and David was right on time to pick us up for the last day. Since our flight was not until 9pm, we had arranged for him to take us around for a brief city tour and then out to Santa Susana ranch for the gaucho experience and barbecue. Lots of good food and drink, fun singing and dancing and horse back or carriage rides if desired. The gauchos did a horse back riding show to conclude. A fun way to spend the last day. We arrived at EZE at 545 and it took 90 minutes to get to pre-security to be able to drop our bags ( so be sure to leave plenty of time). It took another half hour to get thru security and passport control/customs and were finally at the gate. No drinks allowed to be carried on the plane, even if purchased when you get to the gate so be warned- either it had to be consumed before boarding or thrown out. There was also another security check while boarding and all bags were opened. Once we got on board, the flight was smooth and 10 hours later we were back in the US. We thoroughly enjoyed this cruise and have no complaints- everything was excellent. Other than missing Puerto Madryn, we had no awareness of any pod issues and we were on time or even early for all our arrivals. The staff were on the ball and friendly, our cabin attendant Jose like a ninja, the wait staff and other Blu staff attentive and so welcoming (Rosibel was a joy), Vivie from the bar staff knew us and our preferences after 1 day. We highly recommend David transfer taxi (https://www.facebook.com/pg/David-Transfer-Taxi-317373678456050/about/?ref=page_internal) and Estancia excursions (http://estancia-excursions.com). The Pira tour experience was great and walking with the penguins very cool- contacting PIra pre cruise was a bit challenging however. 01Argentina travel was excellent for our Iguazu trip (http://www.01argentina.com) This was a trip of a lifetime and I would not hesitate to recommend it to anyone. Read Less
Sail Date February 2018
We had booked this cruise 2 years ago and were very excited when the time finally arrived to go to Antarctica. We spent 3 nights in Buenos Aires beforehand and enjoyed our time there. Embarkation was straightforward, our inside cabin on ... Read More
We had booked this cruise 2 years ago and were very excited when the time finally arrived to go to Antarctica. We spent 3 nights in Buenos Aires beforehand and enjoyed our time there. Embarkation was straightforward, our inside cabin on deck 8 was ready quite early, we had lunch at Oceanview Cafe after we dropped off our things. The food there was very good as it was for the whole cruise. We of course knew that this cruise involved a lot of days at sea, and that Puerto Madryn had been cancelled but our main focus was to see Antarctica and because we were so lucky with the weather we were able to see for ourselves this glorious place. At our first port Ushuaia we took a taxi with friends to visit Tierra del Fuego National Park, the driver took us to the main stops and was very informative. Rounding Cape Horn was incredible as the water was flat, and we were able to slow down and even observe the famous statue there. This was really unheard of, very often ships don't even get to complete rounding the island! The good luck continued for our main stops for cruising in Antarctica, Paradise Bay and Elephant Island. Beautiful and calm weather allowed us to get outside and take in the beauty of this magnificent part of our planet. We were also able to get to the Falklands where we did a ship's tour and got to see the wonderful Gentoo penguins. There was a mix up with the tour we had booked being cancelled, and having to take a substitute tour which was far more expensive, but we complained to the excursions people who resolved the matter to our satisfaction, In Montevideo we did our own walking tour which was fine, we had been here previously. The ship itself we found to be in good shape, our cabin was in excellent condition, as were the main public rooms. The dining room food was of a very good standard, our party of 8 did select dining and we never had to wait for a table. The service was always good. We also ate at Qsine for a special occasion and enjoyed the experience there. Tuscan Grille was also very good. Entertainment was of a good standard also, and we loved going to see MickeyLive, his knowledge and enthusiasm added greatly to our understanding of what we were seeing. Ranger John and Dr Peter also gave additional insight to our journey. So, all in all this was a fantastic cruise, we cannot fault it! Read Less
Sail Date February 2018
We wanted to go to see penguins and visit Antarctic. We were informed by Celebrity 7 days before departure that the ship was having propulsion issues, but we were not allowed to cancel the cruise. We ended up missing 2 and 1/2 ports. ... Read More
We wanted to go to see penguins and visit Antarctic. We were informed by Celebrity 7 days before departure that the ship was having propulsion issues, but we were not allowed to cancel the cruise. We ended up missing 2 and 1/2 ports. There were only four ports of call. We did go to Antarctic, which was great, but we missed seeing any Rookeries for the penguins. This was very disappointing. We were refunded for one port, but we missed 2 1/2 ports. The food was great, the help was wonderful, although I heard they were treated badly with Celebrity. Although the entertainment was good, missing those import shore excursions ruined the trip. Although I would love to go again, this is a very expensive cruise, and the possibility of doing it again is not likely. Celebrity knew there were problems with this ship before we left, but they were not willing to cancel the cruise even though they knew it was going to be shortened. I would encourage anyone who is considering cruising with Celebrity, to cancel if they can and select a different cruise line. Read Less
Sail Date February 2018
Our cruise to Antarctica was a truly amazing experience onboard Celebrity Infinity. Everything about our cruise and the destinations were wonderful. The service and the crew were great. We loved the ship and found it to be so much better ... Read More
Our cruise to Antarctica was a truly amazing experience onboard Celebrity Infinity. Everything about our cruise and the destinations were wonderful. The service and the crew were great. We loved the ship and found it to be so much better than the growning and moaning reviews of so many. I would sail on her again in a heartbeat and in fact we are for the next two weeks. We feel so fortunate to have seen the things we have seen and visited the places we went to. With only about 1% of the population ever visiting Antarctica we feel pretty special. We saw so many penguins in Ushuaia Argentina and The Falkland Islands and it was great fun. Thank you Celebrity for your service and great attention to detail for our 50th Anniversary celebration. It was truly a trip Of a lifetime for us and for pour friends !!!!! Read Less
Sail Date February 2018
This was supposed to be a trip of a life time, booked over 2 years ago. But its prove to be anything but. We were notified 5 days before departure that "due to a technical issue with the ship's propulsion system, as a ... Read More
This was supposed to be a trip of a life time, booked over 2 years ago. But its prove to be anything but. We were notified 5 days before departure that "due to a technical issue with the ship's propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots". This meant they cancelled the stop to Puerto Madryn (penguins). We received the princely sum of £131 compensation (trip cost approximately £6000). There was only to be 4 stops on the itinerary anyway. Our first stop was Ushusia and we arrive late so half of our trip to the Beagle Channel and National Park was completed in the dark. Its a shame as the first part was fantastic. Antarctica was amazing. We were then hit by a violent storm and due to "safety reasons" they announced that we would not be stopping at the Falklands. There was no apology, to the fact that we no longer had an opportunity to see penguins close to. I took us 5 1/2 days to limp back to Montevideo passing the cancelled stop Puerto Madryn in glorious sunshine. Celebrity is not prepared to pay any compensation and to show how insensitive they are they mentioned at the end of the letter that the next trip managed to make it to the Falklands. Please be aware that this ship is approx 18 years old and this is not the only problem it has had. There are 3 other ship of this class and all have the potential problem. PLEASE DO YOUR HOMEWORK BEFORE BOOKING. Read Less
Sail Date February 2018
I would like to describe our (my wife and me) cruise experience in some details. I hope it helps people to select, or not, this specific cruise itinerary, cruise ship and even the cruise line for future trips. Just a trip overview, we ... Read More
I would like to describe our (my wife and me) cruise experience in some details. I hope it helps people to select, or not, this specific cruise itinerary, cruise ship and even the cruise line for future trips. Just a trip overview, we booked a veranda cabin, deck 8, in the Celebrity Infinity, for the Buenos Aires > Puerto Madryn > Ushuaia > Antartica (Paradise Bay and Elephant Island) > Falkland Island > Montevideo > Buenos Aires itinerary. It was a somewhat expensive itinerary if compared to other cruises in the region, so our expectations were high. We planned this trip for almost a year. The cruise left Buenos Aires on 21th Jan 2018. About a week before the departure date we received an email from Celebrity Cruises informing the Puerto Madryn stop was canceled. Copy and pasting their own email message: "Due to a technical issue with the ship’s propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots. We assure you, there is no safety issue with the vessel; however, due to the speed reduction, we have to modify our itinerary. Some ports of call will have shortened visit times, while some will have more time. We also had to remove our visit to Puerto Madryn, Argentina from the itinerary. Due to the cancellation of this port of call, we are issuing each guest a refund in the amount equal to one day of your vacation." My wife and I planned to dive in Puerto Madryn with the sea lions. All our scuba gear was already packed to go and the dive package reserved at a local PADI agent. You can imagine our frustration... We embarked on the 21th as planned. About Celebrity Infinity, despite some review we read, it is not falling apart. It is indeed an old ship, somewhat worn out. Stained carpets, peeling paint, scratches here and there are visible, but we consider those minor things. I noticed, however, some other not so minor problems, like leaking plumbing in several places (that left wet spots on the carpets), air conditioning failures (that left some friends in internal rooms overheating), external doors hard to open/close, and massive temperature changes in the hot/cold water supplies. There were also some smaller annoyances in our stateroom, like loose tiles in the bathroom floor and leaks in the shower hoses. We usually ignore these small things, but as you see ahead, events stack up. About the food, it was nice and plentiful. All restaurants we went to were nice. Particularly I would say that some dish on the main dining room, Trelis, was somewhat small (especially the ones with expensive ingredients) and with unexpected component mixes, but this is a matter of taste. The buffet on Deck 11 always had food for any taste. About the entertaining, it was ok. Some shows were really nice while some other were somewhere below passable. The daily activities were plenty, somewhat focused on luxury activities (like art auctions, jewelry sales, Fabergé egg showcase and sales, liquor tastings, and so one). It perhaps makes sense for the overall target audience, mostly senior guests. One of the highlights of this cruise was the presentations from the destination experts. The presentations were really interesting and made de experience must more enjoyable and immersive. The presentation themes included wildlife identification and behavior, destination highlights, geographic features, historical events and even a recent rescue mission to Antartica from the Argentinian navy. There was much effort to provide the same presentations in English and Spanish, so most people would benefit and enjoy all given information. It is also important to note the crew was always friendly and eager to help. Our stateroom attendant and some other personnel we had more contact with during the cruise were very professional and cordial. After few days on the sea, we reached Ushuaia. We visited Escondido/Fasano lake and the experience was really memorable. Since we did not stop at Puerto Madryn we were able to stay in Ushuaia for a few more hours. We headed to Antartica, our main and most anticipated destination. The weather was really good during our stay and the visibility was great. We had the luck to get some snow while entering Paradise Bay. It was quite a spectacle. It is really difficult to describe in words the beauty we saw. While it looks a desolated region, it is full of life. We could see whales, penguins, many different types of birds. The icebergs are also a show apart, featuring beautiful shapes, textures, and colors. We also stopped at Elephant Island, the second sightseeing place. After Elephant Island, when heading back to Falkland Island, a major storm formed in our way and the captain had to deviate our corse, missing Falkland port of call. His decision was the correct one due to the bad weather, however, no one was able to explain why the next port of call wasn't changed to Puerto Madryn. Apparently, the route would be even safer than going straight to Montevideo and, we had the time since Falkland stop was completely skipped. It was really strange and until now I got no answer from Celebrity guest relations about this. On the memo we received in our stateroom: "We would like to inform you that our call to Port Stanley, Falkland Islands, has been canceled, due to adverse weather and high winds. (...) Tomorrow, January 31th, the Celebrity Infinity will be at sea, since weather conditions and distance to alternative ports will not allow us to call an alternative port. In an effort to avoid the rough seas, we are traveling directly to Montevideo through an alternative route, as your safety is our top priority. We will be arriving in Montevideo at 6:00 am on February 3rd" We understood the situation and weather changes are a risk involved in all Cruises, however, this port miss and strange deviation from Puerto Madryn just stacked up on our frustration pile. We then faced many days at sea, finally arriving at Montevideo. It was a nice stop, however, I (and many other guests I spoke with) would rather stop in other ports then in Montevideo. Montevideo is really close to Buenos Aires and you can easily go by car, bus or even boat in a couple hours. Puerto Madryn and Falkland Island, on another hand, are much harder and expensive to get to. In the end, the trip left really good memories about Antartica sightseeing experience and a bitter taste for itinerary changes and other smaller annoyances. We felt only half of the trip was actually delivered since we could not stop at Puerto Madryn and Falkland Island. Looking in retrospect, if we could changes things, we would rather flight straight to Ushuaia and book a cruise on a smaller ship just to experience Antartica. Read Less
Sail Date January 2018
We do not typically cruise, but chose this vacation SOLELY because of the itinerary. The Good: The staff are amazing. Food and drinks are excellent and plentiful. Antarctica is absolutely spectacular. The Juanico ... Read More
We do not typically cruise, but chose this vacation SOLELY because of the itinerary. The Good: The staff are amazing. Food and drinks are excellent and plentiful. Antarctica is absolutely spectacular. The Juanico Winery excursion in Montevideo was phenomenal (Karla our guide was amazing). I can't really comment on the other excursions because it is really the only full port of call we had. The Bad: The itinerary that was advertised was: Buenos Aires - Ushuaia - Cape Horn - Antarctica - Falklands - Puerto Maderyn - Montevideo. The main reasons we chose this cruise were to see Ushuaia, Antarctica and penguins. A few days before we were set to sail, we received an email from Celebrity stating that the ship had propulsion system issues and would have to travel at a lower speed and they were removing Puerto Maderyn (best place to see penguins) from the itinerary, and arriving in Ushuaia 5 hours late. This affected 2 of the reasons for going but we figured we would go because seeing antarctica was too important. The ship moved so slow that at times it felt like you could swim faster. We ended up arriving in Ushuaia at 5pm instead of 9am, effectively completely ruining all excursions and plans. To make up for this the crew stated we would be staying there until 2am (instead of 9pm) as if that is some sort of advantage. They cancelled the stop at Port Stanley because of weather. Several passengers inquired why we could reroute to Puerto Maderyn as originally planned since we were missing the Falklands. Guest relations were arrogant and unhelpful and just stated they weren't navigational experts. They ignored everything you were saying and just something about weather. There went our last chance to see penguins. Essentially we spent about 5 hours on land (Ushuaia) in 13 days. It was terrible. While the visit to Montevideo winery was nice, if they were adjusting the itinerary it would have been a much better option to remove than Puerto Maderyn or shortening our visit to Ushuaia. The Ugly The attitudes of the guest relations manager and Director were awful. They were condescending and disrespectful. The propulsion system had broken weeks before our cruise and they informed us a few days before to ensure that they made their sales with the full itinerary shown. We found out on the ship that the Montevideo port was left in because it was significantly cheaper to restock and refuel in Uruguay than Buenos Aires. We also found out that the decision to remove Port Stanley was made far earlier than any weather set in. Overall we would never sail Celebrity again. The company clearly has a pattern of calculated theft. They knew they couldn't make all the ports, they knew that the chances of going to Port Stanley were low and did not care whatsoever. If you want to be treated like a moron and cheated like a fool book a vacation with Celebrity. Read Less
Sail Date January 2018
This was our third cruise to the Antarctica and our first ever cruise with Celebrity. It started out badly when a week before our sailing date we received an email from the company advising that due to trouble with one of the ships ... Read More
This was our third cruise to the Antarctica and our first ever cruise with Celebrity. It started out badly when a week before our sailing date we received an email from the company advising that due to trouble with one of the ships thrusters and subsequent need to reduce cruising speeds the itinerary had to be changed. Accordingly the stop at Porto Madryn was dropped and the times and schedules for other ports were altered. We were assured that our experience in Antarctica would not be affected. This would not prove to be the case. The reduced speed of the ship, never more then 18 mph and a lot less then the stated maximum speed of 28 knots, meant that we from the outset we had little chance of meeting the schedule. Accordingly arrival at Ushuaia was at 4.30pm and not 2pm with impact on excursions'. etc. Originally we were to have from 11am on 27 January until 6pm on 28 January in Antarctica this was changed to 7.30am on the 28th until 2.30pm on the 29th. The same amount of hours but due to the times we were met with a lot of foggy conditions that meant that for the most part our cruising was staring into the fog. Also the ship seemed to speed through the area no doubt to catch up time etc. which exacerbated the situation. During on-board talks we were given the impression that we would be able to see both the Chilean outpost and also Deception Bay where there are usually large penguin colonies. For whatever reason this did not happen. Elephant Island consisted at staring into the fog for about 90 minutes until it lifted enough so that we could at least see part of it before sailing about an hour earlier back into Drakes Passage. Again if the original schedule was maintained I think that our time in the peninsular would have been a lot different. Next disappointment was that due to bad weather the stop at the Falklands Island was cancelled. Again being a day out on our schedule who knows if the situation would have different. This further disappointment almost prompted a mutiny among about a quarter ofd the passengers with there being a large meeting held and a petition presented. Upshot was that we had 10 day sea days in a row and some 13 sea days in total. I know for Celebrity kit was a case of dammed if you do go ahead with the cruise and dammed if you don't. Overall the experience left a bad taste in a lot of passengers mouths. Having said all that the crew were excellent throughout. The activities provided although good were strained due to the number of sea days. We found the ships library small for such a large vessel and there were no board games provided. Food was good unless you were a vegetarian. I think all cruise lines have the same menu in the main restaurants. The on board speakers were more like enthusiastic amateurs then the been there done that got the t shirt experts I have seen on our other cruises. Then there are the little things that Celebrity don't do that others do, like fresh fruit in the cabins, having your bags placed on the bed and not left in the hallway on embarkation, port maps. The layout of the ship meant that there was deck that you could walk around without having to go indoors or climb up or down stairs. A promenade deck would be nice. Embarkation and disembarkation went smoothly. I could go on and no doubt others will. Overall rating would be close but not good enough and although the weather played apart the ships mechanical problems and resultant change of schedule were equally to blame. Another Celebrity cruise? No I don't think so. Read Less
Sail Date January 2018
Chose Antarctica as the trip of a lifetime. Was a totally awful experience : 1. Ship had only one azapod so 72 hours pre-departure we were informed the itinerary was changing as the ship was unable to travel at full speed. 14 day ... Read More
Chose Antarctica as the trip of a lifetime. Was a totally awful experience : 1. Ship had only one azapod so 72 hours pre-departure we were informed the itinerary was changing as the ship was unable to travel at full speed. 14 day itinerary and we lost one of only four land stops. We are due compensation of 1/14th of the cruise cost but this has not been received yet. Worth noting that the ship lists badly as a result of this issue. 2. Arrived in our first port at 17:00 instead of 07:00. This meant that the excursions (>£250 per person) were undertaken in the dark. All shops and restaurants closed when we returned to the port. No compensation offered. 3. Were delayed getting to our second port by one day due to slow speed of ship. This meant we missed a calm day for tendering and were in the middle of a storm on the new arrival day. Couldn't tender. No compensation offered. So far we have been on the ship for over a week and have only been on land for 5 hours. 4. Missed our third port even though technically we should have had enough time to go there as we had also missed our second port. 5. So, on a 14 day cruise we were on land for 12 hours - 5 hours on Day 3 and 7 hours on Day 13 (in a port that was approximately 1.5 hours from the port at which we embarked and were due to disembark a day later). 6. Paid c £470 for internet access for the 2 weeks. It was a JOKE. Had to complain 4 times before they would come and check speed in our cabin. Partial refund offered (only partial because they said we could access it in the communal areas). 7. Meals in the Trellis restaurant were cramped with very small portions and felt very much like a sausage factory - get in, get out as your table is needed for someone else. 8. Overall the ship is tired. Needs a facelift. 9. Playing loud dance music on the outer decks as we were sailing through Antarctica was ABSOLUTELY INAPPROPRIATE. No idea who would want to ruin the serenity with that nonsense. 10. Very little over the counter medication available on board. I caught a bad cold but couldn't buy cough drops or ibuprofen and, because we were not hitting land, wasn't able to buy them at a stop. 11. No binoculars for sale on a wildlife cruise.....despite sending a flier that they were having a binocular sale ! 12. I have complained to Celebrity via our travel agent and also directly with the CEO over Twitter. Their response is that no compensation is due and that my complaint has been 'closed' by them. Overall we spent about £10k and it was the biggest waste of money. I'll never cruise with them again. Read Less
Sail Date January 2018
First cruise with Celebrity and the last. We have been cruising for the last 35 years and never struck issues like these - even in older ships and much heavier weather. 6 days before we were due to board, the itinerary was changed due ... Read More
First cruise with Celebrity and the last. We have been cruising for the last 35 years and never struck issues like these - even in older ships and much heavier weather. 6 days before we were due to board, the itinerary was changed due to 'technical issues with the propulsion system". The issue had also been present on the previous cruise so why weren't we told earlier ? As a result, the itinerary was changed and one of the ports (Puerto Madryn) was to be skipped. We were told that we would be reimbursed the cost of 1 day - however 4 weeks later we still haven't received it. We now know that the issue won't be repaired until April, but the cruises will go ahead - presumeably with last minute itinerary changes. I know at least 1 person who has just been sold one of the trips - with the original itinerary. We were very late into Ushuaia and finished our land tour in the dark (10.00pm) - despite it being rushed and cut short by 1 hour. We were unable to visit the museum as it was now closed. We were told it was due to tides (?!) and winds - well the winds went heavy enough to worry a boat with an operation propulsion system! We then didn't stop at the Falklands supposedly due to 'bad weather', we were told the evening before. In reality, the visit had been cancelled much earlier in the day, as some passengers had been contacted from shore by 3:00 pm in the afternoon. It seems likely that with slightly heavier weather, it was necessary to bypass Port Stanley in order to get to Montevideo on time. So we missed 2.5 of the scheduled 4 ports. Embarkation procedures in Buenos Aires were a complete shambles with crowds milling around, no structure, no signs, and a large inoperative loud speaker system. Disembarkation at Ushuaia, was held up because of bunkering on the wharf. Initially, we didn't have hot water in our cabin and a light bulb was out. The cover on one of the beds was torn. At Montevideo, we could disembark from about 7:15, we gather, from watching people go off. However, no announcement was made - so you had to guess. The excuse was that they didn't want to wake people up ( However, they can prevent the announcement from being made in the cabins - so this is another piece of deceit). We had several incorrect bar items on our account as did other travellers - so watch your bar bill like a hawk.Two items that the desk had reversed when I queried them, reappeared 2 days later, as new bar items. We were also charged for higher priced drinks than we had ordered, probably to maximise the gratuity. There were 4 of us and we had booked a table of 8 in the second dining in order to meet other people. This was checked with them several times. However, we were put on a table for 4. When we complained, we were dumped on a table of 10, on our own. The second sitting dining usually took 2.5 hours. Eventually, we requested a change to open seating, and the service, etc improved dramatically. The juice and coffee machines in the Ocean Cafe frequently, ran out. Read Less
Sail Date January 2018
The ship has propulsion problems which led to a compromised itinerary with only 1 1/2 ports in 14 days. This was a problem cruise and we were not given the opportunity to cancel for a full refund prior to cruise. There was many many ... Read More
The ship has propulsion problems which led to a compromised itinerary with only 1 1/2 ports in 14 days. This was a problem cruise and we were not given the opportunity to cancel for a full refund prior to cruise. There was many many complaints on the ship and continue to be directly with Celebrity to which there has been little to no response. I am at a loss for words to describe how the company is dealing with this. We were in very rough seas leading into a near hurricane weather before they announced canceling Port Stanley and we limped strait to Montevideo arriving at 6 am on our last day. I was genuinely frightened looking at the seas that with compromised engines we could get away form the near hurricane as were other passenger who were crying. Our cabin was on deck 3 and we spent the night listening to large waves hitting the window with things rolling around the cabin above. While getting to land is important for me 6 am does not help. I hope the cruisers sailing on this ship prior its planned dry dock do not experience what happened to us. We were also running out of certain foods prior to replenishment in Montevideo you would think that would have been given consideration with that many sea days. The ship entertainment staff were working hard to help deal with the sea days and I do appreciate their extra work but for me single acts with orchestra back up is not very entertaining and we left several times into their act as they were not that good. It felt as though they had taken a 7 day itinerary and just added a few other things. The one shinning single act was Jayne Curry who was wonderful. They brought her back on board in Montevideo for our last night and she gave a rousing show that was outstanding this helped lift our spirits from what had been a very long draining unpleasant cruise. We took the end of the world train in Ushuaia which you were cramped in to small carriages not really suitable for your normal sized person and it took maybe 20-30 minutes at most a great deal of money for this tour and defiantly not value for money. Disembarkation went smoothly much better then imbrication which was somewhat chaotic to get to the check in. Read Less
Sail Date January 2018
My friend who celebrated her 70th birthday last year has had a lifelong interest in the polar explorers particularly Shackleton. We therefore booked the cruise over 2 years ago and were very excited about the whole event. Unfortunately ... Read More
My friend who celebrated her 70th birthday last year has had a lifelong interest in the polar explorers particularly Shackleton. We therefore booked the cruise over 2 years ago and were very excited about the whole event. Unfortunately days before our departure we were advised that the itinerary had been changed (with no choice on our part to change our minds) because of a problem with the ship's propulsion system - we would therefore have to travel more slowly and we would not have time to visit Port Madryn ( this was one port where there appeared to be several very interesting and exciting excursions particularly for wildlife). We would however be compensated for the days lost opportunity - and again because of the lateness of the decision the refund would be credited to our 'stateroom' account - this never happened and we have had to chase the company for that refund. The ship itself was beautiful with every form of entertainment you could think of - however it was all extraordinarily expensive - our first shock being automatic gratuity charges of 18% added to any drinks bill - we later learned that we did have the option to ask for this to be removed so that we could tip those crew members we wanted to rather than a universal tip for all - however we are not experienced cruisers and so did not know this. Less than 12 hours before our arrival at Port Stanley we were told that this visit was not to be made because of the weather conditions - the captain had no choice - we totally understand that but if the propulsion system had been effective we would have arrived at the Falklands a day earlier when the weather was lovely. Again subsequently we learned that more often than not the visit to Port Stanley has to be cancelled because of bad weather therefore in our opinion the visit should not be advertised as a near certainty in the marketing material. We know of people on the cruise that had booked it purely to visit the Falklands and were therefore bitterly disappointed. The shore excursion we took in Ushuaia was interesting but very expensive for what it was. Our 'stateroom' was very clean but was effectively a cupboard - however our 'stateroom' attendant Bailey was delightful - always pleasant and helpful and very attentive. The food on board was glorious - we spent most meal times in the Ocean View restaurant because it was quieter with a buffet service and the outside dining area - we ate a few times in the Trellis restaurant which again was lovely but very busy and crowded. Other restaurants available incurred additional charges which seemed a bit bizarre. We were told on our first day that the Ocean View and Trellis restaurants were 'complementary' which again seems an odd description given the cost of the holiday was not cheap! Ultimately our of 16 days of travel we spent 14 at sea which I in particular found hard - however the crew we met in the stateroom, dining and entertainment areas were lovely - we did not meet any of the ships officers so cannot comment on them. Finally I hate to say this but I will not be using Celebrity again unless they reduce their prices considerably and ensure that their ships are in good and efficient working order to the trip they are scheduled to make. Read Less
Sail Date January 2018
We chose this cruise to visit Antartica and had waited 4 years to go after a 2 year delay due to me having cancer. Our time in Antartica was very special made even more so by Mickey Live who was an amazing person and wonderful narrator. ... Read More
We chose this cruise to visit Antartica and had waited 4 years to go after a 2 year delay due to me having cancer. Our time in Antartica was very special made even more so by Mickey Live who was an amazing person and wonderful narrator. Also the cruise director Alejandro was simply stunning and made us laugh even when we all felt like crying. Embarkation and disembarkation was smooth and the cabin was fine although showing its age in places. We were in Aqua Class and thought the Persian Garden was a waste of time and not properly regulated or managed as, in our opinion, the Turkish room was dangerously hot. The outdoor pools were lovely and kept clean all the time. We dined in Blu and the service was generally excellent but the food was sometimes too salty for our taste. We loved the experience of Quisine but found the food here too greasy for us. We loved Tuscan all round.The entertainment and activites staff ware what made this trip...Nacho, William and the tireless Alejandro are an asset as are the show singers and dancers who provided us ith an array of things to do and enjoy. Also Christina who serviced the female toilets near Blu needs to be promoted as she was simply charming, always smiling and so helpful. Our minor gripe is that as first timers we had to find our own way around the art of cruising...luggage,etc was a mystery to us and a brief talk on the first day would have helped or a leaflet. We also found some passengers to be rude and agressive at times which was a shock to us and explained why Mickey said at the end of his talks "be kind to your fellow passengers!" Read Less
Sail Date January 2018
We chose this cruise as our first, and chose Celebrity as my parents had had some good experiences with the cruise line. Our intentions were to view the wildlife of the southern oceans and to visit the Falkland Islands. The first goal of ... Read More
We chose this cruise as our first, and chose Celebrity as my parents had had some good experiences with the cruise line. Our intentions were to view the wildlife of the southern oceans and to visit the Falkland Islands. The first goal of viewing the wildlife was partially met by seeing some whales, seals and albatrosses but only a handful of penguins from a distance. The second goal, to visit the Falklands, was cancelled completely less than 11 hours before an already altered arrival time. We did not even pass close enough to see the islands. The cabin was clean and comfortable however the ensuite had an awful smell for the first two days until a deep clean and a repair to the extractor fan was completed. The second night we were wakened by loud mechanical and fluid noises that went on for several hours. Guest relations onboard found us an alternative cabin for the night and were extremely helpful throughout. Some excellent staff from all over the world were doing an extremely difficult job well. Dining in the Trellis restaurant was mostly to a high standard although the food tended to have too much salt and on occasions the sauces were overly strong such that the flavour of the meat or fish was 'drowned'. Embarkation was efficiently conducted. Onboard lectures were generally of a high standard. The talk on the Falkland Islands held in the theatre the morning before the planned arrival increased our anticipation for possibly the most interesting visit of the cruise, with close up sightings of penguins. The Celebrity theatre hosted some very entertaining evenings that should have satisfied a wide range of tastes. The acrobats and the house band were particularly good. The recreation areas were generally good but the fitness centre equipment had not been adequately maintained. The Public rooms were beginning to show their age but were generally kept clean and comfortable. We enjoyed the comfort and service within Cafe Al Bacio but were disappointed that, having paid extra for the speciality Tea, the ship ran out of our first choice within a week and then a day or two later ran out of our second choice and then the third choice. In addition the Ship totally ran out of Green Tea and granola. At sea on a cruise one can understand running out of some fresh food but to run out of dry provisions demonstrates some seriously bad planning. Even after re-storing ship in Montevideo there were no berries available for afternoon tea, dinner or for breakfast on our final morning. This in spite of Uruguay and Chile being major producers of blueberries which were in season. We were only able to go on one shore excursion. Our arrival time in Ushuaia was put back a further two and half hours which would have meant returning to the ship at 2330 so we had to cancel our trip into the National Park. Our short excursion in Montevideo on the penultimate day of the cruise, was enjoyable and informative. As to value for money, this is a very much more difficult assessment. We did not achieve our goals, or even the modified cruise itinerary, and although the staff were generally of a very high standard they were let down by an over ambitious programme, given the propulsion problems. It should be very well known that the ship needs to calculate its speed/time/distance with a sufficient reserve in speed to account for weather variations. The warnings were evident when the ship arrived in Ushuaia, the first port of call, later than the revised programme time. Celebrity claim the cruise of a lifetime and 'Modern Luxury lives here'. In all honesty I can not recommend Celebrity as I feel that the senior management ashore was disingenuous in dealing with their passengers. Read Less
Sail Date January 2018
I cruised Celebrity when they first launched 1989. They had bought another cruise ship. It was squeaky. I do recall an exceptional wine list. I want to cruise my 6th continent for a 'big birthday' and chose celebrity ... Read More
I cruised Celebrity when they first launched 1989. They had bought another cruise ship. It was squeaky. I do recall an exceptional wine list. I want to cruise my 6th continent for a 'big birthday' and chose celebrity because of date and price. I flew into Buenos Aires a few days early to hedge my bets. I enjoyed exploring the city on my own and with local tour operators. Check-in went quickly especially as Costa was checking in as well. My mid-ship, inside cabin was what I would expect. Small and the right size for one person. It is clearly a well-used ship and it takes daily upkeep by staff. I had pre-paid an unlimited internet package ($180) and 7 bottles of premium wine. These were good buys. As others have mentioned, one port of call was cancelled a few days prior to embarkation. Ushaia - we were supposed to arrive at 10am and we didn't get in until 4:30pm. That meant that most of the tours were in the evening and after shops closed. I opted to see the town on my own, got all my souvenir shopping done and had a nice lunch. Overall, less 90 passengers were ever able to get close to penguins. Why were there no shirts for Antarctica on the ship?! One for Cape Horn (not a port of call) and one for South America. Wasted opportunity and lost $ for Celebrity. In Uruguay, while we arrived on time, many of the shops were closing at 1-2 pm for Carnivale and not re-opening until 8-9pm (after the ship left). Definitely a dud for an all-day port. We missed the Falklands because of weather. I had been tracking it on NOAA Radar on my iPad and knew we weren't going fast enough to to make it before the awful storm. THAT was a rowdy night. Frightening for new crew and cruisers. Unnerving for an experienced cruiser like me (37 cruises). I found the on board entertainment bland and tiresome. Mickey Live was the perfect representative for Celebrity: loud, flashy and no substance. The buffet and Trellis restaurant was average for a cruise. Q-sine was exceptional. The Cellar Masters was my go-to as it was usually quiet with excellent wines. The crew were wonderful, especially given we were stuck with 8 unplanned, consecutive days at sea and 2,000 crabby passengers. Celebrity had many missed opportunities to improve passenger experience...and didn't. I won't be back. Read Less
Sail Date January 2018
We wanted to see Antarctica and some ports of call in South America and Mulvenas Is. This was offered by the cruise on CC Infinity. Just before we left Celebrity cancelled Pt Madryn because the vessel was under-powered. What CC did not ... Read More
We wanted to see Antarctica and some ports of call in South America and Mulvenas Is. This was offered by the cruise on CC Infinity. Just before we left Celebrity cancelled Pt Madryn because the vessel was under-powered. What CC did not tell us was that Infinity had been operating for some time under-powered. The whole cruise ran late from the start and Celebrity knew that it would. it reached Ushuai late makiing it impossible to explore the town. It reached Paradise Bay on the Antarctic archipelego, but then continued to run late including into some bad weather. Port Stanley was cancelled. Infinity just made it back to Buenos Aires just in time t\for its next cruise. we estimate we lost at least 2.5days due to an under-powered boat. Celebrity refuses to acknowledge this or reimburse commensurately passengers for this loss. While the staff and crew on-board were excellent, the company stinks and we would not recommend it. Read Less
Sail Date January 2018
As an Elite Captain's Club member on Celebrity Infinity's Antarctica cruise sailing January 22nd from Buenos Aires, I related my disappointment to the Concierge Mr. Hernandez in the Library on the 8th floor. He basically blew ... Read More
As an Elite Captain's Club member on Celebrity Infinity's Antarctica cruise sailing January 22nd from Buenos Aires, I related my disappointment to the Concierge Mr. Hernandez in the Library on the 8th floor. He basically blew me off. I have already booked 4 cabins on a Celebrity Cruise in the Caribbean next February. I thinking we may need to cancel and change lines. I have not heard one word about my complaints. We only stopped twice in 14 days. The captain did not spin the ship around much and therefore did not get good views of wildlife others saw on the opposite side of the ship. (we were on the Port side). Also the shore excursion in Ushuaia on the Terra Del Fuego, we did not get there when scheduled, instead we were 3 hours late, they piled too many people on some catamarans thru the harbor, could not see anything then we got off at the national park and they proceed to bus us back to town, too late for anything to be open (10:15) with the ship leaving at 11:30. For such an expensive cruise, they did not do a very good job of keeping us entertained. there was little to do on the ship, and the crew was also not prepared for 12 days at sea with only the 2 stops. Corporate was clearly all about the money! So Celebrity what are you going to do for all of us unhappy customers? Trip Advisor and cruise critic are my next stops. Read Less
Sail Date January 2018
I have read the other reviews on this cruise and would agree that most of the amenities and customer service on board were quite good. Food, accommodation, entertainment, destination information from MickeyLive etc. all very acceptable. ... Read More
I have read the other reviews on this cruise and would agree that most of the amenities and customer service on board were quite good. Food, accommodation, entertainment, destination information from MickeyLive etc. all very acceptable. The problem is that it is not a cruise one buys just to get away and relax and be entertained. This cruise is destination specific and contains locations that people plan carefully to visit and explore. Clearly Antarctica is the jewel in the crown and we did indeed reach there and it was spectacular and other than that only the stop in Montevideo was fine. Ushuaia was greatly devalued by arriving at after 3 pm, thereby limiting severely what you could do with your day. We had planned a car hire to drive to various locations during the day followed by evening dinner in Ushuaia - this was completely ruined. And the experience of rounding the Horn at daybreak to (hopefully) see the sunrise also cancelled. In summary this 14 day cruise had just one worthwhile stop plus the 2 day Antarctica experience and many people are asking 'Why didn't I just fly to Ushuaia and take a cruise from there?'. Celebrity's efforts to compensate with additional entertainment etc are admirable but this should not cloud the fact that no-one paid their money for an 11 sea day cruise with a couple of extra shows. If the ship had been in seaworthy condition (i.e. full propulsion capability) then the entire programme would have been achieved since the original Falkland stop was scheduled one day before the bad weather - so the lack of goal achievement is definitely down to Celebrity. I and many cruisers on board felt that Celebrity should be taking more responsibility for this and not simply saying 'well we did our best'. What we did not achieve is worth a lot more than the mere $900 compensation we were given. And no follow up emails from Celebrity ! I have since met people in Rio who took the next Infinity cruise and they had not been made aware of the propulsion problems. Read Less
Sail Date January 2018
1. Notified just a couple of days ahead of departure of propeller problems and that we would misse Port Madryn. 2. Into Ushuala Argentina extremely late 4:30pm and stayed to 2am--long after the town had closed down. 3. Missed Port ... Read More
1. Notified just a couple of days ahead of departure of propeller problems and that we would misse Port Madryn. 2. Into Ushuala Argentina extremely late 4:30pm and stayed to 2am--long after the town had closed down. 3. Missed Port Stanley. The day we should have arrived was a beautiful day and but the day we attempted to approach Port Stanley we were in purported to be "hurricane force" winds--unable to get out quickly due to reduced speed of ship--so rock & rolled for an extended period of time. Serious concerns that our safety was broached by the mechanical problems of this ship. 4. Lingered at sea due to no ports and arrived in Montevideo at 6am. Obviously, not a good time for touristing. We were told about the problem several days before departure during the no refund period. No out provided for cancellation. Once on board Celebrity basically told us that we accepted the circumstances and no further compensation--except 1/14 of the fare for the Port Madlyn cancellation. In other words, we booked a very expensive At Sea cruise on a ship that was not capable of completing the itiniary that was contracted--and a ship that put our safety in jeopardy. Celebrity will not step up to the plate and compensation accordingly. Celebrity Cruise needs to work on customer service/safety issues. Read Less
Sail Date January 2018
We were expecting to visit the Antarctica and to see the wildlife in Puerto Madryn and in Port Stanley on this cruise. Though we visited (cruised by but not actually stop at) Paradise bay and Elephant island in Antartica, we were ... Read More
We were expecting to visit the Antarctica and to see the wildlife in Puerto Madryn and in Port Stanley on this cruise. Though we visited (cruised by but not actually stop at) Paradise bay and Elephant island in Antartica, we were completely shut out of experiencing visit with wildlife such as the Penguins due to technical issues with the ship's propulsion system, speed reduction, poor planning and poor weather. The management of the Cruise ship certainly had enough advance information, based on past experience, on the expected weather on probability of making anticipated ports of call at Puerto Madryn and Port Stanley. With advance information on the Ship's propulsion system they decided to travel slow and cancelled Puerto Madryn. They could have kept alive the option to visit Puerto Madryn, in the event Port Stanley had to be cancelled due to severe weather. While we do not fault them for not accepting the weather risk at Falkland Islands, we do fault them for poor trip planning having cancelled Puerto Madryn at the outset to compensate for the slow speed of travel due to propulsion problem. This made for a long 10 day sea voyage ( out of total 14 days) from Ushuaia to Montevideo resulting in monotonous boring Cruise experience. Since we only had very few options available to see Antarctica & Penguins, we felt victimized by Celebrity Cruises ruining our once in a lifetime vacation. Dining and entertainment activities were average to better than average. There was too much selling activities T shirts, jewelry, watches, paintings, future cruises, photography, etc. Staff was very good in most food and drink areas, except at customer service where staff was not helpful. Very defensive not attempting to address customer complaints or concerns. Read Less
Sail Date January 2018
First I just want to say that this was, I think, our 26th cruise. This was one of the worst experiences I’ve had on a “bucket list” trip. About a week prior to sail date receive message from Celebrity that Puerto Madryn cancelled due ... Read More
First I just want to say that this was, I think, our 26th cruise. This was one of the worst experiences I’ve had on a “bucket list” trip. About a week prior to sail date receive message from Celebrity that Puerto Madryn cancelled due to propulsion on the ship. Received close to 1/14th of cruise cost on our credit card to give us one day credit. That was 1 of 4 ports that we now will miss. By the way, where we are going it’s known for bad weather and rough waters. Who is the idiot that makes the decision to screw the passengers and ruin their vacation with a ship that can’t handle these types of conditions. The money hungry execs don’t care if they steal the mone6 from people. Captain kept saying daily issues with propulsion and weather. First stop, Ushuaia, we get to hours later than we should have. Oh, don’t worry we will stay till 1 a.m. We do a catamaran ride, which was fine, but then get on bus to go to Tierra del Fuego National Park. First it’s getting dark, we can barely understand guide, we get to stop a couple times to take pics. Didn’t see anything but dead trees and weeds. We didn’t get to walk through the park. It was a bus ride. Others that went 1st to the park got to walk around. We get to ship at 10:30 pm and stores are closed. No souvenirs! Next day talked to Shore Excursions mgr. and he says they gave us what they said they would. Approximately $160 ea., we got ripped off. In another day or two, we are told we are going to have to miss our Port Stanley, Falkland Islands due to weather. They made sure that it wasn’t about propulsion....but we also have to go another way to avoid the weather. Also, we now miss our only chance to see the King penguins and be near them. They lied, lied, lied to us. This ship has had propulsion issues since day 1 when it started cruising. We paid over $15,000 for this trip. We had issues in our bathroom that the shower leaked horribly and they never fixed it. Told that this is going to dry dock after a couple more cruises. I guess they want to give the shaft to a few others. Thank you Celebrity for ruining our trip. Maybe we need to go back to Royal Caribbean because we’ve never had our whole trip ruined. Told by others on the ship that Celebrity already knew this was how the trip was going to be. We have another bucket list trip next year with Celebrity but we are thinking of changing cruise lines. Most of the staff were fine but there was even issues with them at times. Read Less
Sail Date January 2018
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