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2 Helpful Votes
Sail Date: August 2018
6th cruise with celebrity....will choose no other from now on. Boarding was a breeze with plenty of staff to assist if needed. Nice touch, getting a glass of mimosa, orange juice or sparkling wine as soon as we boarded. Dining ... Read More
6th cruise with celebrity....will choose no other from now on. Boarding was a breeze with plenty of staff to assist if needed. Nice touch, getting a glass of mimosa, orange juice or sparkling wine as soon as we boarded. Dining room service was very professional. Great service from Roberto and Garth Had a window table most evenings. Very special mention about sommelier, Maggie. She was very attentive, provided excellent wine choices and is a credit to Celebrity. Best sommelier we have met. Usually ended our meal with a glass of dessert wine or liquors and coffee. Very fine dining indeed. Food was superior. Beef and lamb so tender and flavourful. Many food choices. More than enough to satisfy even the finicky eaters. Desserts were always grand. Creme Brulee, Bananas Foster, Cherries Jubilee etc etc. My partner raved about the apple pie (ordered it several times) We always choose an aft concierge cabin if possible. Best cruise yet. We will return. Read Less
1 Helpful Vote
Sail Date: August 2018
Our previous six cruises were all in the Caribbean and was getting a little old. We chose this cruise for the itinerary. We were very pleased with the cities we visited. The shore excursions were OK but not what we thought, as ... Read More
Our previous six cruises were all in the Caribbean and was getting a little old. We chose this cruise for the itinerary. We were very pleased with the cities we visited. The shore excursions were OK but not what we thought, as described by the cruise line. On shore, we were rushed constantly by guides with limited English speaking skills. There was a lot more walking than was described on line. In one case, the bus dropped us on a different pier, about 1/3 mile from where we were docked. On the Eclipse, the crew was excellent. Everyone was nice and helpful and greeted you cheerfully. The food was excellent with enough variety to get through the 12 days. The cabin attendant was excellent and went out of her way to be helpful. Our wait staff, at the restaurant was very good. Upon boarding, we were supposed to received a schedule and invitations to extra events, that were added to our cruise package. It took several days working with Guest Relations to get it right, and we missed some tastings and tour, as a result. This is about the only negative aspect of our cruise. Read Less
17 Helpful Votes
Sail Date: August 2018
After almost a month of submitting our reviews/survey, we're still waiting to hear from Celebrity Corporate office about our horrendous experiences during this cruise. We chose the Baltic, St. Petersburg & Scandinavia cruise ... Read More
After almost a month of submitting our reviews/survey, we're still waiting to hear from Celebrity Corporate office about our horrendous experiences during this cruise. We chose the Baltic, St. Petersburg & Scandinavia cruise as a way to see these countries & we always had an enjoyable experience with Celebrity Cruise line. The 1st. day started with an extremely FILTHY cabin, a dinner table mate who announced she had bronchitis & not on meds & it went downhill from there. After she announced her sickness, we told the Maitre'd about our table mate & asked him to move us to another table. Sadly, no tables were available & our 2 choices were: open dining @ 8:30/9:00 or the buffet - Oceanview Cafe. We stayed @ the table & 4 days later my husband bore the brunt of her sickness by getting sick himself. He saw the ship's doctor twice & he stayed in the cabin because he didn't want to contaminate other passengers. I brought him his meals. & whatever else he needed. He missed all the ports except for Copenhagen. There were other people who were coughing, sneezing & were sick who went on the tours. The majority of them announced that they pd. for this cruise & were going on the excursions & didn't care about being sick or passing it onto other passengers. Other problems we encountered were banging toilet pipes during the night for 2 nights between 10 PM & 1 AM. We called Guest Relations the 2 nights & were told a plumber would be sent up to fix the problem. The plumber never came. On the 3rd. day, I went to Guest Relations to again report the banging pipes & I was told, "We don't have a record of your calls so you never called the desk". I told the Guest Relations name of the person who answered the phone on both nights. Her answer was, "there is no record of your calls". I asked her if that person worked those 2 nights & she said, "yes". My response was, I didn't make up his name. Why didn't he report the banging pipes?" The other issue was maintenance when paint was scraped from the deck above our balcony & went onto our balcony..For the 2 days that we were in St. Petersburg we weren't able to sit outside & enjoy the lovely weather & pleasant afternoons. The net used to catch the paint was 18" - 24" wide while the area the was scraped was about 20' wide. Very few paint chips went into the the net & landed on balconies & in St. Petersburg Neva River. Our dinner wait staff, Rafael & Oleksandra, were excellent, always smiling, helpful, friendly & pleasant. Andrea, another ass't. waitress, was friendly & always had a wonderful smile. The Oceanview Cafe & bartenders were pleasant & helpful. Vivek, Concierge, was polite & friendly. We were disappointed in the daily announcements made by the Captain & Cruise Director because we could never hear them in our room. We always had to open the cabin door to hear the announcements. The last day of the cruise, the Cruise director said, "you don't need to stand half naked in the hallways to listen to the announcements. Turn the tv on to channel 6 to hear the announcements & not make other people look at half naked people". NEVER once, before the last day, was this written in the daily bulletin or told to the passengers. This cruise didn't have "sail away" opportunities for Concierge Class which we missed because we enjoy the opportunity to be on the helicopter deck or other decks when we sail away.. Because of these issues & our horrendous experience, I DOUBT IF WE WILL EVER sail on Celebrity again. Read Less
9 Helpful Votes
Sail Date: August 2018
Sent email to Celebrity on Sept 4 with my complaint, todate,18 September I have neither received any acknowledgement of my email nor any response. Cabin was in poor repair, tape used to fix peeling trim in bathroom, rusted balcony, ... Read More
Sent email to Celebrity on Sept 4 with my complaint, todate,18 September I have neither received any acknowledgement of my email nor any response. Cabin was in poor repair, tape used to fix peeling trim in bathroom, rusted balcony, upgraded drinks package to find favourite wine not available in most bars, only restaurant, champagne served in moonlight restaurant but only US version in all other bars, given prosecco when ordering champagne many times. Information provided onboard for quay/dock location in Helsinki was wrong. Appears the Harbour Master changed berths last minute when ship arrived but this information was not passed to passengers going ashore, therefore ended up in wrong place with double the taxi fare! Paid for wifi but only worked intermittently, ilounge 'professionals' said it was because I had a Russian SIM card, I don't.... used excuses such as, it's because everyone's using the wifi, it's because we're at sea, it's because it comes via satellite, it's your phone, to name a few. Canapés left in cabin resembled left overs scrapped together. Read Less
1 Helpful Vote
Sail Date: August 2018
We have cruised on Celebrity for more than 10 years. The crew is second to none. This time it seemed way more crowded, with a rushed itinerary, and the cruise director was to over the top. His daily announcements were almost 15 minutes ... Read More
We have cruised on Celebrity for more than 10 years. The crew is second to none. This time it seemed way more crowded, with a rushed itinerary, and the cruise director was to over the top. His daily announcements were almost 15 minutes long, the on board entertainment was OK most nights, the best was the live music in the smaller lounges. The main dinning room is FANTASTIC. The cabins and verandas are very nice. Celebrity does have the embarkation and disembarkation down to a science, works very well. While Celebrity’s cruise prices seem to continue to increase, in addition to these increases, In my opinion Celebrity is trying to identify ways to add fees and charges of all types. In port shuttle buses, that used to be included, now there is a charge. Up-charges on drink packages like at the martini bar, 3 bucks more for a larger martini, really why not just get two smaller ones. And everyone of these up-charge slips provide a line for an additional tip. And specialty restaurant are only a fare deal on the first day of the cruise when they are discounted by 30%. In port excursions, in the daily flyer, Celebrity creates the impression the only Hop on Hop off bus is available only at guest relations, all one need do is get off the ship and you can find the same hop on hop off bus at a lower price than Celebrity. So after 10 years of loyalty, i think for our next cruise vacation, we may need to shop around. Read Less
1 Helpful Vote
Sail Date: August 2018
We wanted to go to Saint Petersburg and this itinerary looked awesome. We had never sailed with Celebrity before and wanted to give them a try, especially with the free booze package and tips deal offered when we booked! We went 4 ... Read More
We wanted to go to Saint Petersburg and this itinerary looked awesome. We had never sailed with Celebrity before and wanted to give them a try, especially with the free booze package and tips deal offered when we booked! We went 4 days ahead to Amsterdam and did a bunch of exploring around the city. It’s a very safe and easy to get around city. We did a guided cycle tour, and hop on hop off bus and boat tour. Anne Frank house and Reiksmuseum were outstanding (get tickets well ahead though). We had a basic balcony room and were surprised with the relatively large size of the bathroom. We always do the anytime dining and only had to wait for a table once. Wait and wine staff were outstanding in main dining room. The food was great in dining room. We went to Murano specialty restaurant once - the food was great but the environment was a bit stuffy for us. We normally don’t go to many shows, as they’re usually weak, but we found the shows to be quite good. The singers, dancers and aerialists were great. We used SPB tours for the Berlin excursion (horribly long day) and 2-day tour of Saint Petersburg and they were great. Very good guides, with small groups (16 or so), and good headsets. We self guided at all other ports using Rick Steves Baltic Sea port book. Went straight from the ship to train station to the airport on disembarkation. Very easy to use public transportation in Amsterdam. We’ve sailed before on Princess, Cunard, RCL and others, but Celebrity is now our preferred line. Read Less
3 Helpful Votes
Sail Date: August 2018
Loved the Eclipse, the service of Stateroom attendant Vickson, Dining room Inacio, Kastawa and Koray best of any cruise we have ever taken (15). Main Dining Room food was exceptional! We hired a private tour guide in Inverness and ... Read More
Loved the Eclipse, the service of Stateroom attendant Vickson, Dining room Inacio, Kastawa and Koray best of any cruise we have ever taken (15). Main Dining Room food was exceptional! We hired a private tour guide in Inverness and that’s the only way to go as far as we are concerned. J.A. Johnstone tours is exceptional, Ernie was our guide and added so much to our trip, the extra effort and price was very reasonable. We essentially took Hop on Hop off buses most places, but I would encourage you to use the GoDublin Hop bus. It is green, by far the better one. If you have the opportunity to go to the Tattoo in Edinburgh, don’t miss it. But don’t buy the excursion from the ship, go to their website Scotland Military Tattoo and purchase tickets. Transportation is the biggest issue, just get on the 43 bus and it will take you to the tender. Last run was at 11 pm so we went quickly but made it just fine. Otherwise catch a taxi while will be expensive. Felt the excursions left a lot to be desired especially in comparison to other cruises we have been on. The excursion guy Fran was awful. He gave little to no information, especially if you weren’t on a ship’s cruise you got nothing from him. Only part of cruise that was disappointing. Loved Glen Ord Distillery, small, locally owned for ages and excellent whisky. Loved the Jameson Distillery outside of Cork. This cruise doesn’t give you a lot of opportunity to see the highlands and scenery outside of town and also get to see the City. So, we are planning another trip next year to catch what we missed this year. Read Less
3 Helpful Votes
Sail Date: July 2018
Baltic cruise and Russia were on our bucket list. We spent 2 nights in Amsterdam prior and got to the pier around 1:30. As elite members, we had a special line so check-in and embarkation went quickly. Cabins were ready when we boarded. ... Read More
Baltic cruise and Russia were on our bucket list. We spent 2 nights in Amsterdam prior and got to the pier around 1:30. As elite members, we had a special line so check-in and embarkation went quickly. Cabins were ready when we boarded. Nice to have the champagne again that we missed on our last cruise. Our veranda cabin on deck 9 was exactly what we were used to. Plenty of closet space and hangers. Comfy bed. Okay drawer space. I hate the over the bed space because it's hard to get to but it works for certain things. We did bring magnetic hooks so we could hang a few things up. Bathroom was good. Some vanity space and that great closet next to the vanity with all the shelves. Add 2 drawers and a good shower and you have a small but very nice bathroom. Our room attendant, Hector, did a great job keeping it clean. He was always there when we needed him. Air conditioning worked great since it was in the upper 80's most places we visited. So why did I write "noisy Cabin" in the subject line. On deck 9, the only thing above you is another cabin. Same to your right and left. The cabin above us seemed to be dropping bowling balls on the floor from 4pm until 10 or 11pm. The cabin to our left was fine. The cabin to our right had 2 adults and 2 kids. We think when the adults were away, the kids played. It was so loud we couldn't relax. I went to guest services 3 times. The first time they said to call security if it happens again. The 2nd time they said they sent someone to the 10th deck who found kids running through the halls and they took care of that so there shouldn't be a problem anymore. Wrong. The time time nothing happened. So the cabin was fine, it was just the passengers who ruined it for us and foreced this rating to be lower. The food on this cruise was consistently better than the last cruise. We had 6pm seating. The service was excellent as always. I sort of like the new Elite drink perk that lets Elite members drink from a certain menu at any bar between 5-7pm. Or we can go to the skylight lounge as before but it's still only 3 drinks. The Captain's club host, Elizabeth, was outstanding. I don't know how she keeps that smile on her face 24/7. I wish Celebrity would stop charging for the shuttle buses. If they dock far away from the town or in an area that's not walkable, they charge to get you into town unless you've booked a shore excursion with them which is obviously what they want you to do. They charge $12 pp for the shuttle in Helsinki and $10 pp for the one in Tallinn. Why do you do this to us Celebrity? The ports were excellent. The only big problem was St. Petersburg. The ship cleared late and then you had to wait for you gangway number to be called. Then you had to wait in Immigration in the passport lines. That took forever. We booked a 2 day tour with TJ Travel and they sent us an email a few weeks before saying they know that immigration will take a long time and they will be waiting for us. Good to know since we didn't get to our 8am tour until 10am. The van waited for us and just adjusted the schedule. The tour was excellent with only 14 people. in a comfortable mini-van. Disembarkation was quick. We used Celebrity to take us to our post-cruise hotel since it was only a few dollars more than the cab. The cab line was huge so we were happy to have booked this on the ship. Celebrity does some really good things. For the most part, service was excellent. The ship's officers could be seen and they were very friendly. The entertainment ran from outstanding to okay. This is Celebrity and we know what we're getting. Read Less
6 Helpful Votes
Sail Date: July 2018
Perhaps it's just me. But elbowing your way to an omlette, then blocking someone else out to grab a vacant table is not my preferred start to a vacation day. And how do you feed 2500 people? Rather tastelessly - unless you upgrade ... Read More
Perhaps it's just me. But elbowing your way to an omlette, then blocking someone else out to grab a vacant table is not my preferred start to a vacation day. And how do you feed 2500 people? Rather tastelessly - unless you upgrade your "all-inclusive" package to a pricier alternative. And perhaps I should have purchased a more expensive stateroom. At about 4:00 a.m. every morning we were awakened by rattling overhead, like a metal wrack was being rolled back and forth across the floor. (I had a chance to refine that guess because it happened every morning.) Plus, it seemed the tug was showing some age. In anything rougher than a perfectly calm Baltic, the door to our stateroom rattled and the roof creaked. Though I don't blame Celebrity, you can count on a case of the "cruise ship crud," no matter how many times you let those attendants douse your hands with Purell - five of the six of us came home hacking. On the positive side, the staff was great, very personable, and most of the musicians were accomplished players, a real surprise. And our tour guides, though we didn't use the ship's tours but booked through Shore Trips, were fabulous, especially our guide in St. Petersburg. We'd want her to come home with us and raise our children (if we had any). But overall, this ship caters to too many people in too small a space. They might be used to it, but the crowds and congestion turned us off. We'll book a small ship next time - that is, if we care to risk another cruise. Read Less
1 Helpful Vote
Sail Date: July 2018
For this price range, I feel that everything should be in Tip-top shape. Celebrity's ship are way over due a facelift. I know that they are planning them, but I feel that the next year or so while we wait, I may try another cruise ... Read More
For this price range, I feel that everything should be in Tip-top shape. Celebrity's ship are way over due a facelift. I know that they are planning them, but I feel that the next year or so while we wait, I may try another cruise line, a newer ship. The service on Celebrity and the staff are always great! The food in the dining room and buffet are very hit and miss. This is another disappointment for this price level, I feel that you shouldn't have to spend extra to eat in the specialty dining to have great food. We did eat in the specialty dining. Tuscan Grill is always good, but I was so upset about getting rid of Qusine for this stupid Petite Chef- cartoon on your plate and a very mediocre meal, with only two choices- That was a rip off!!! I really missed Qusine the way it was. Our cabin was very comfortable, we felt that we had enough space. Bed very comfy, our stateroom attendant was excellent. I just felt that the cabin needed a facelift. The bathroom and furniture looked worn. I have a real bone to pick with Celebrity about their shore excursions. Do you notice that you cannot read any reviews on any of their shore excursions? I really wish you could. For that reason, I always try to book outside tours and excursions, but sometimes they seem like the best options, but we usually regret it, wishing that I had more information about what to expect. The other thing was that often we felt rushed during the day to get back to the ship and didn't feel like we had enough time to see anything. I guess this is the nature of cruising tho. I do love not having to unpack and pack to get to another location. I do love being at sea, But I think I may have to try another cruise line. Read Less
1 Helpful Vote
Sail Date: July 2018
This cruise on the Celebrity Eclipse was booked for two couples and their adult daughters. This was our third European cruise and well into double digit cruises if we include Caribbean/other cruises. We had two adjoining balcony rooms on ... Read More
This cruise on the Celebrity Eclipse was booked for two couples and their adult daughters. This was our third European cruise and well into double digit cruises if we include Caribbean/other cruises. We had two adjoining balcony rooms on the 8th deck (1C), with daughters sharing an inside cabin across the corridor. This cruise was our first on Celebrity and was chosen mainly for the itinerary. Part of our group had been to some of the destinations before. The ship size was a plus for us as well as we have been on larger cruise ships that always seemed crowded. Our on-board ship experience, as a whole, was mostly good; though in the end we were not impressed enough that we would go out of our way to choose Celebrity or the Eclipse for another cruise. Embarkation/debarkation in Amsterdam was probably some of the smoothest & simplest that we have ever been through. It was our first time through Amsterdam, so maybe the local efficiency is what made things work so well. We were given a ‘check in time’ which may have organized the lines better; there was a fairly quick line, and no sitting around. For debarkation we had a Celebrity shore excursion booked which simplified things. Muster drill was a bit silly; meet in lounge and wait around until a rather corny video comes on to watch; which might have been better if the sound was synced to the video! The cabins were probably the best we have had compared to any of our previous cruises. While there were some signs of wear (curtains/linens/robes), the cabins seemed very well organized, bathrooms seemed spacious compared to some others that we have been in and they were well serviced by our cabin steward Gideon (thank you!). The deck chairs were comfortable, though it seems Celebrity could spend a little extra and put the matching leg rests in these cabins as there appeared to be enough room. Generally, the ship seemed to be in pretty good condition to our eyes; and it appeared to be scrupulously cleaned; food service areas had plenty of Purell dispensers; often with crew to apply as you walked in. It was also abundantly clear to use new service items every time you went for a re-fill or more helpings of food. Of course, one of the main activities, while on board, is eating. We mainly ate in the main dining room for dinners and the 14th floor café for breakfasts & lunches. Our dining room experience was fine with great service from our waiters/sommelier (Agostinho/Oleksandra/Rhoel – Thank You). The meals were good; it is difficult to be too critical as the feeding of so many people at one time is a major undertaking. Where we thought the food lacked could be characterized by seeing the menu and thinking ‘what shall I settle for’ instead of ‘how can I choose just one of these’; It tasted good, with a couple great items (shrimp linguine, gnocchi, and lobster, of course) but all seemed the same, day after day, as the cruise went on. The café was good, with a lot of different options; lines at the hamburger/hot dog grill were slow at times (compared to previous cruise line experiences) and people waiting for special orders (omelet’s) sometimes made getting a quick something more challenging than it should be; maybe the layout could have been better. As for drinks and beverages ‘up-selling’ seems to be a BIG thing for Celebrity which was a disappointment. As with most cruise lines, the cost of beverages is way over the norm of what seems reasonable ‘on land’. A can of soda was over $3.00, and a glass of wine or higher end beer was over $10.00 by the time tips are added on. The bartenders were often ‘up-selling’ their beverage packages for beer/wine/spirits; doing the math on these plans, I would have had to work at drinking to make them worthwhile; I’m sure some find benefits there, but not to our experience. Another ‘up-selling’ experience seemed to be with their ‘special’ dining/aesthetic opportunities. At times toward the last half of the cruise, attendants were at the café entrances drilling up interest in those special restaurants (for an added charge, of course); as well as for massages or teeth whitening. It was tiring to see and a little sad to watch. Maybe this is worth it to some, we didn’t try any of these other than the sushi restaurant for lunch one day; the sushi was good, but it was an experience we have had for free on other cruise lines. As for ship entertainment, our group didn’t attend a large portion of shows; and didn’t stay for all of the shows that were attended. I think it would be worth it to say while it wasn’t horrible, it wasn’t good enough to miss a few hours’ sleep for. The day to day pool music and other activities were okay; while on the ship during the day (sea days), we usually tried to find a quiet place to relax which wasn’t too difficult to find. Other ship related notes: the crew/staff always seemed polite, professional and helpful; though sometimes not as engaging as with other cruises we have been on. This cruise’s clientele seemed to be rather leisurely in moving about (more so than other cruises of similar destinations); especially as it seemed to affect loading/unloading elevators (‘can you step back and let more people in?’), which were already slow; pack your patience. This same trait seemed to evidence itself when people meandered across the “jogging track’ making it difficult for people actually jogging (one side or the other, eh?). ‘Chair Hogs’ didn’t seem a problem on the Eclipse; several times I saw staff going through and clearing lounge chairs with just towels laying on them; good work! As for shopping, seems like there was a plethora of shops to buy some overpriced (?) accessories or lounge wear, but if you wanted to find a Snickers bar, you had to do some searching. Down at one of the fancy shops there is a spot about the size of two book cases that has candy/aspirin/Pringles/etc. Seems like they could avail them more space; especially when getting over $3.00 for a bag of M&M’s! We had on-board Wi-Fi as part of our cruise ‘promotion’ or option; it was spotty and slow more often than one would like. Trying to get some work done on sea days or connect with home was frustrating; like the old dial up days sometimes. Granted, some go on cruises to avoid this; but some must stay in touch to continue to afford cruises! The ship has a lawn area with real grass which is rather novel; a good place to wander without shoes. We weren’t real sure how it was used; seemed mostly vacant, but it was a pleasant space. Near this area is a glass blowing ‘studio’ that gives demonstrations that seemed to be well attended. We didn’t make any of those, but it was a pretty interesting diversion. Down on the lower passenger deck, there was a lounge that indicated ‘members only’ for special guests or classes of cabins, I guess. Our group, of course, didn’t qualify for that; it seemed a little ‘off-putting’ having all these groups (suite class, captains club, Elite, etc.). I know a lot of cruises have these, it just seemed like this was more ‘in your face’ than our other cruise experiences. This also appeared on some of the re-boarding of the ship with special gangways for those special people! We made a trip to the fitness area that appeared well equipped and clean. If you wanted to get into a spinning session or yoga, you might need to get signed up early as the sign up sheets filled up quickly. No one in our group availed themselves to the spa area outside the fitness space, though there always seemed to be capacity available. Some very general port comments; not full port reviews: Amsterdam We spent about a day and a half in Amsterdam before our cruise. A wonderful city with great people, architecture and drink. Two highlights, Anne Frank house and a canal tour through Those Dam Boat Guys and our guide Dominique (thank you); a wonderful day. Zeebrugge Part of our group took a trip to Bruges for wandering/eating/shopping and part took a ship tour to Ypres. Cab fare is €55 for 8 each way. Be sure to arrange pick-up when you want to go back because it gets hectic and you don’t want to miss the ship. The Ypres ship tour was good though suffered from some lack of direction at times (restroom breaks, order of stops, etc.). All in all, very moving on the history of the Ypres Salient in WWI and an interesting museum stop. Good beer as well! Cork In Cork we had arranged a private tour through Butler Tours; Kevin our guide took us to Blarney Castle, Charles Fort, and some nice lunch/shopping/beer stop in Kinsale. While we beat most of the big tours to Blarney, it was still an hours long que to get to the Blarney Stone on top; further, they don’t even wipe it off after everyone kisses it; we just took a picture and walked by. Dunmore East In Dunmore East we had arranged a private tour through; our guide Mia from Brewery Hops took us to Cahir Castle, the Rock of Cashel, and a stop at the Waterford Crystal factory, as well as a great lunch stop and drive through the country. Dublin In Dublin, we arranged a tour through Tour Dublin and had a wonderful day with Alan, our guide. We included stops first at Kilmainham Gael which had some poignant Irish history woven through this former prisons walls; well worth it (make advance reservations); a drive past the Guinness Brewery and lunch stop that included some Guinness and some traditional Irish food; wonderful. We also made it through Phoenix Park, and a walk through Trinity College and shopping on Grafton Street. A great day! Liverpool For Liverpool, we arranged a tour 50/50 tour of part history/part Beatles through FabFour Taxi Tours with our tour guide Phil. This wasn’t a full day tour, but we managed to get a taste of Beatles history (Ringo’s home, Penny Lane) and some history that included elements of US history during the US Civil War era in Liverpool that was new to most of us. We also were able to get by Goodison Park and Anfield (for the soccer lovers) and some great history of the Liverpool Cathedral (which is amazing to go through). Edinburgh A two day stop in Edinburgh; on day one, one of our party went on a ship excursion for the cruise signature event to The Open at Carnoustie. As Carnoustie is a ways away, making connections in proper time seemed to indicate the ship tour might be best. This trip was for the Saturday (day 3) round. Three buses made the trip from our tender port in fairly good time with some narration along the way; when arriving in Carnoustie we had about a half hour drive around town to find the coach parking/drop off zone; whereupon the ‘two or three hundred yard walk’ to the course became about a mile. We were told the buses would leave a half hour after the final putt of the day; it had to be over an hour as bus 2 was missing two people. Not sure what happened, but it sure seemed like it could have been handled better. Too long a wait, too little information, and poor A/C on the bus; plus waiting outside for tenders once back at the pier. While the golf was enjoyable, the transportation was a disappointment. Day two was a Scottish Highland tour with Duncan McNabb; we were able to see the bridges at the Firth of Forth, hairy coo’s, Loch Lomond, a great sheep dog herding exhibition, Stirling Castle, the William Wallace monument, and the Battle of Bannockburn site; a very fun & informative day that also include a great pub stop for food and beer. Dover By Dover, we were pretty tired and didn’t have a formal tour arranged. We decided to get a cab and take a trip up to Dover Castle, which was well worth it; cab fare was about 2 GBP per person up, and less than that back. This sprawling complex has many points of interest that encompass its origin to the tunnels used as a WWII hospital and war planning facility. Plan on plenty of walking, some of which is hill climbing. Again, well worth a visit. Amsterdam Finally, at debarkation in Amsterdam, we arranged through Celebrity for a bus tour to Zaanse Schans and connection to the airport. While Zaanse Schans seems a bit ‘touristy’ it was interesting to see clog manufacturing, some great scenery & wind mills, and some of the best cheese we have ever tried; also plenty of souvenir opportunities. In sum, it was a great itinerary that gave a taste of a lot of different places that would be worth seeing on their own. We arranged most of our tours on our own and have found that to be the best experience. We would recommend any of the private tour operators our guides mentioned above. They were all well informed, hospitable to our desires, and passionate about their individual countries and region. As for Celebrity Cruises, we thought for the most part, they were good; we primarily choose our cruises by itinerary, not cruise line and nothing on this cruise pushed Celebrity to the top of our cruise line choices. By the same token, we wouldn’t avoid Celebrity for the right cruise. Read Less
1 Helpful Vote
Sail Date: July 2018
We selected this cruise to celebrate my wife's recovery from terrible cancer treatment, a stem-cell transplant, and a subsequent infection that almost killed her (11 days ICU, full life support, Last Rites, the whole deal). Being a ... Read More
We selected this cruise to celebrate my wife's recovery from terrible cancer treatment, a stem-cell transplant, and a subsequent infection that almost killed her (11 days ICU, full life support, Last Rites, the whole deal). Being a life-long golfer, we had to check off St Andrews on our list of places to see. Pre-cruise, we stayed at The Sofitel Grand Amsterdam for two nights. It was outstanding. Our friends were already booked on this cruise and they are frequent Celebrity guests, and always travel in suite class. We've sailed on the Eclipse before in a veranda cabin. In planning this cruise, we said, great, we’ll go, and we can enjoy dinner together. They said, no we can't, because with suite class we always eat in Luminae and never the MDR. The ship has a private dining experience (Luminae) exclusively for Suite guests. We bit the bullet and booked a Sky suite. The perks are wonderful, too numerous to list and almost excessive. Private dining room for breakfast, lunch and dinner; access to Michael's Club, which has a wonderful small bar and serves light sandwiches late in the afternoon after excursions when the Oceanview Cafe offers minimal service; Suite concierge service located in Michael's Club (terrific); Butler service (terrific); priority and escorted embarkation and disembarkation; expedited tender service if not on an excursion; Suite supervisor to ensure everything is perfect (terrific); and the four perks that came with our booking, Ship Credit; Free WiFi (better than last time and completely acceptable); Free Premium Drink Package (terrific); and Tips. We had dinner at 6:30pm in Luminae 10 of the 12 evenings with no wait and our "customary table for four". All were exquisite. Top shelf service, friendliness, and quality. Portions are small, so gaining weight is not a problem Read Less
3 Helpful Votes
Sail Date: July 2018
We are elite Celebrity cruisers so have experienced a few ships and itineraries. However, this was the best one so far. The ship was beautifully appointed all round. We loved the art work around the ship. Only wish I had my reading ... Read More
We are elite Celebrity cruisers so have experienced a few ships and itineraries. However, this was the best one so far. The ship was beautifully appointed all round. We loved the art work around the ship. Only wish I had my reading glasses with me so I could have read the descriptions of them. Our favourite place to be was late at night in the library sitting in the big chairs with a glass of port in hand watching people go up and down the spectacular glass elevators. Lots of smiles and waves. We were in aqua class - first time for us. Last year we were in a suite so experienced Michael's club and Luninae. I have to say that we really missed them both this time. We kept sending yearning glances to the private entrance of Michael's club. In any case, we enjoyed Blu although it was always very crowded. We choose to eat very late - almost 9 pm in order to miss the crowd. However, that meant we were always in the back forty - nowhere near the windows. The menu was good and you could get anything from the main dining room menu if there was something that you really loved. For us it is the escargot. The other bonus with acquaclass is the Persian garden. however, we never did manage to get there. Kind of forgot about it, I think. The relaxation room at the end of the aqua class rooms was very nice until there were too many people waiting for spa appointments and then it was annoying because they were constantly calling for people. The ports were perfect for us as we had never been to Ireland or Scotland. The tendering into Edinburgh was NOT fun. We had to wait 1.5 hours to get on a tender thus wasting half a day. What a shame they cannot dock in such a beautiful city. The entertainment was second to none. We had pretty much stopped going to shows on cruise ships - finding them somewhat cheesy. Every show and entertainer was top drawer. As well were the entertainers in the bars and lounges. Always something to watch or do. we really loved the couple who sang - can't recall their name but they played the right kind of music and are very talented. Tried to get to most of their shows. My faith in Celebrity has been renewed. We had moved away to Regent recently which is in a class all of its own. However, so is the price. We believe that we got excellent value from Celebrity. Next we are on the Edge and are very excited to see what Celebrity has done. Read Less
8 Helpful Votes
Sail Date: July 2018
We just came back from the the July 1st sailing of Celebrity Eclipse to the Baltic Sea and I must say, we had a great time. The boat was beautiful, food delicious and plentiful and the itinerary was amazing. We booked two day tour with ... Read More
We just came back from the the July 1st sailing of Celebrity Eclipse to the Baltic Sea and I must say, we had a great time. The boat was beautiful, food delicious and plentiful and the itinerary was amazing. We booked two day tour with late night add on for St Petersburg through SPB tours and our guide Max was amazing!! The remainder of the cities we toured on our own, using Celebrity shuttle, public transport or just walking! We used tour books we borrowed from the library and just followed walking tours or took public transport to see what we wanted to see. In Copenhagen, we spent the day at Tivoli Gardens, which is a 175 year old amusement park and the perfect way to end our trip. Everyone spoke English, and while we had some Euros and Rubles, a credit card worked everywhere we went. We were really fortunate to have sunny weather everywhere except St Petersburg, but we were told it rains most of the summer anyway. This was our 7th cruise and our first with Celebrity. I do enjoy their "modern luxury " attitude, doing away with dancing waiters and such. In agreeing with other reviewers, they do try to upsell specialty restaurants, but a simple "no thank you" did the trick. While they have separate restaurants for aqua class and concierge class, they are out of the way and you do not feel as if you are missing anything. I don't really understand why so many passengers prefer to be separate by choosing these classes, if you feel that why, why would you choose to vacation with 3000 other people?? I only have 2 minor complaints. One, family swim time in indoor pool was scheduled from 6-8 pm which is the same time as early dinner. The Baltics can be chilly and on sea days, it would have been nice to have some pool time with the kids. We chose not to miss dinner to take advantage of this. Second, we missed the comedians that we have seen on other cruiselines, especially the family shows. Neither of these would keep me away. We will surely travel with Celebrity again. Read Less
7 Helpful Votes
Sail Date: July 2018
Booked this cruise 2 years ago when we were on the Eclipse in Iceland. We have done the Baltic itinerary before and love it. Things started off badly when trying to use the website which is unreliable, difficult, and has a tendency to ... Read More
Booked this cruise 2 years ago when we were on the Eclipse in Iceland. We have done the Baltic itinerary before and love it. Things started off badly when trying to use the website which is unreliable, difficult, and has a tendency to lock you out forcing you to call and speak with a customer service person. Overall the ship is very nice - although is starting to show wear and tear. Things and amenities that used to be free are now a revenue generator. The replacement of the cafe on deck 5 with sushi on 5 is because the free sushi in the buffet area used to be so popular, Celebrity decided to charge for it. The staff was wonderful and hospitable, the entertainment was great, tours were very good to excellent, cruise director and staff were engaging, I believe the MDR to be as good if not better than the specialty restaurants excluding Murano which is excellent. One big change is the introduction of Family hour in the Solarium which is actually 2 hours and totally negates the use of the solarium by people who do not want the noise or craziness at the main pools. Also, the hours are not enforced and kids invaded starting at 2:00 in the afternoon. Pool attendants, deck supervisors enforce nothing and rules are violated, ignored, or ridiculed openly. This is important because after a busy day touring the Solarium used to be a respite - now it it is a loud unruly, unregulated playground. Loved the itinerary and Celebrity did an excellent job getting people off and on the ship. Security staff was quite engaging and welcoming - even to the point of addressing passengers by name and welcoming them :"home", nice touch. We have mad the decision not to book Celebrity until they get their website issues resolved and change their policy on the "Family Hour" at the Solarium pool. We have changed two bookings to Holland America, we have friends sailing Celebrity so we will stay current with what is going on. Read Less
2 Helpful Votes
Sail Date: July 2018
The cruise was chosen for its itinerary to celebrate a special birthday. It was our first cruise so we were apprehensive but pleasantly surprised by the amazing time we had. The ship itself and facilities were of a high standard. Staff ... Read More
The cruise was chosen for its itinerary to celebrate a special birthday. It was our first cruise so we were apprehensive but pleasantly surprised by the amazing time we had. The ship itself and facilities were of a high standard. Staff were attentive with first class service and good quality food. A big shout out to waiter Jesue, assistant waiter Abhishek and sommelier Ana who made evenings in the Moonight Sonata restaurant special, personal and fun...fantastic job! We also had an impressive and memorable meal in Qsine. We booked three excursions-Berlin, St Petersburg and Stockholm-all went like clockwork, were interesting and informative. The evening entertainment could be a bit of a hit-or-miss, but we did find what we liked and had an enjoyable time. However unfortunately we were not impressed by the booking experience which was far from being straightforward. It all began with an email from Celebrity Cruises mistakenly cancelling our holiday 3 weeks before our travel date! This resulted in 2 booking references which caused us no end of problems with our sea passes and took some frustrating time sorting it out. Thanks to the professional and courteous Nestor on the relations desk who was always on hand to smooth over frayed tempers. But it did not end there, we also had booked to stay at the Movenpick hotel in Amsterdam for the weekend only to discover further problems with our booking which had also been done through Celebrity Cruises. So more precious time was wasted putting things to right. So we’ve had to deduct a star from the overall rating purely because of our booking experience. We are still waiting to hear back from Celebrity Cruises on the matter... which is a shame... Read Less
5 Helpful Votes
Sail Date: June 2018
So much of this cruise was a disappointment. First dining room service and room steward were excellent, food delicious. The rest of the experience was below average. 4 sea days with few planned activities. Paper airplane contests for ... Read More
So much of this cruise was a disappointment. First dining room service and room steward were excellent, food delicious. The rest of the experience was below average. 4 sea days with few planned activities. Paper airplane contests for adults, no quite area for drinks in the evening, entertainment in odd places where you could not see if you were short, disembarkation in one port had a 650 people waiting to get off in the center, rude staff, middle drink package was so limiting because they were trying to sell the more expensive package, EVERYTIME you entered the café you were confronted with people selling the specialty restaurants, port talks were at 8 PM;one good performer, the rest average; boarding a fiasco with a 60-90 minute wait for many people; crew not very friendly. Then we left an ipad on board in our stateroom, went through 90 minutes of trying to contact Celebrity and the ship. Had to send an email to celebrity, call when we returned, then had to wait for the cruise to return from next cruise. No way this ipad was not found but apparently they bag the item and store it, labeling it with stateroom and date. Still have not found it. This was our 24 cruise, second with Celebrity, would not do again. Read Less
11 Helpful Votes
Sail Date: June 2018
The good, the bad and the ugly. The good Service in the dining room and the food were excellent. The bad We complained about the torn linen and holes in the curtains - attached please see the generic response from the hotel ... Read More
The good, the bad and the ugly. The good Service in the dining room and the food were excellent. The bad We complained about the torn linen and holes in the curtains - attached please see the generic response from the hotel manager - the linen and curtains were immediately replaced BUT the new curtains had even more holes and the linen was once again torn. The ugly When I approached the hotel manager Mr Mario Tavares regarding the replacements that were n worse condition than the original linen his exact words were: Oh well, we can't turn back time. No apolgy. He didnt even ask what cabin number. He simply didnt give a damn. To add to the above the entertainment on the ship was pathetic and almost anything worth doing came at an additional charge. If you were bored and wanted to go to a movie the same cartoon was shown repeatedly and on the only day the movie wasnt a cartoon, the movie was about a storm at sea and a ship being split in two. General sentiment on the cruise from passengers who always support Celebrity was that they would be looking elsewhere in future. Read Less
14 Helpful Votes
Sail Date: June 2018
A Baltic cruise was on our bucket list. The price was right this year, and we chose Celebrity, our favorite cruiseline, to take us there on a 12- night itinerary from Amsterdam. The weather started out cool and drizzly, but after four ... Read More
A Baltic cruise was on our bucket list. The price was right this year, and we chose Celebrity, our favorite cruiseline, to take us there on a 12- night itinerary from Amsterdam. The weather started out cool and drizzly, but after four days we had long glorious sunny and warm days. We are a mid-60’s couple from Toronto, and sailed on the S-class ships several times, so we knew what to expect. However, we did encounter a few unpleasant surprises with our cabin. We flew to Amsterdam and stayed one night pre-cruise at the Holiday Inn Express Sloterdjik. Using the rail it’s 2 stops from the airport, and 1 stop to the cruise port. A long Elite embarkation line was moving well and we were enjoying lunch shortly afterwards in the Oceanview Café with drinks from our Classic beverage package. The ship is very clean and being constantly maintained. The crew is friendly and the officers mingle with guests. While there were very few young kids on board, a large group of recent school graduates from Mexico was poorly supervised, creating loud noise issues well into the early hours of the morning. Maybe they would be better served on the other cruiseline staring with a “C”. Meals: Generally met our high expectations. We had Select Dining at 6:45pm at a table for 6 (with our friends). Waiter Endrich and assistant Alit did an excellent job every night. Our dishes were nicely prepared and arrived at the proper temperature. Our Classic package wine selections were very good and glasses were regularly topped up. The Oceanview Café was somewhat crowded at times, but the food stations are spread out and lines moved quickly at the pasta, stir-fry and egg stations (at breakfast). There were different cuisine themes relating to the different ports we visited. The ice cream stand offered good variety of flavors, soft-serve, and toppings. We dined in Qzine (group of 6) when a special deal was offered. It was the last sailing for Qzine, as they were changing it to the new “le petit chef”. Our Elite level light breakfasts at Tuscan Grill included cheeses, cold meats and fruit along with fresh juices and specialty coffees. There were few Elite guests with plenty of servers available. The “cocktail hour” now allows three free drinks from the Elite menu at most bars, but cold and hot hors d'oeuvre were served only at the Sky lounge. We enjoyed trying many cocktails on the Classic beverage package, guided by the lovely server Madeleina. The Café Al Baccio was a nice meeting place for coffee and pastries, although at times too loud with music from the atrium. The Aspen coffee with a delicious cake were the perfect nightcap. Entertainment and activities: Generally good cooking demonstrations (fish, steak), enrichment (about dogs), movies and trivia. The headline soloists were average except for the talented vocalist Jane Curry and Russian Folklore show in St. Petersburg. The big production shows Topper, Rock City and Euphoria were very good, but Amade was too weird and artsy for our taste. Ports: The itinerary kept us busy discovering six new cities and cultures with self-organized walking tours. Disembarkation was very well organized. We cleared our cabin by 8, waited in Tuscan Grill for 40 minutes and then got off the ship, found our luggage and breezed through with no immigration check needed. We shared a minivan taxi to the airport. It was convenient, but rather expensive compared to the rail option. Would we do another cruise with Celebrity ? – Yes. In fact we’re already booked for November Read Less
2 Helpful Votes
Sail Date: June 2018
All the cruises i did with Celibrity are exellent. Friendly service *****. In one word "TOP" experiance. I recommand Celebrity to everybody. Entertainment : Some shows i already saw in other ships, but it's nice to see ... Read More
All the cruises i did with Celibrity are exellent. Friendly service *****. In one word "TOP" experiance. I recommand Celebrity to everybody. Entertainment : Some shows i already saw in other ships, but it's nice to see them again. Cabine : clean and great service 10/10 (Dominic). Dining room : proffessional and friendly service(Table 219) from Paul, Arnel and Gally. 10/10 Entertainment and activity's : I saw some shows on another schip, but it's nice to see then again. Service : Allways top service and friendly. Ports : the embarcation in Amsterdam can better, here they put us in groups and wait more then 30 minuts, other people who arrived walking directly to the reception desk, is that normal when i am Elite member. The disembarcation was fast and good organised. Internet : i find it to expensif, when you go 5 minutes online they decount 1 hour. Shore excursions : Well organised, with a proffessional guide in all the ports. Great cruise. Read Less
1 Helpful Vote
Sail Date: June 2018
Overall this was a good cruise. We had a cabin in Aqua Class. Boarding seemed an issue as they could not take photos at the pier and then we were given cards with someone else’s name on them. We then got off the ship and got the ... Read More
Overall this was a good cruise. We had a cabin in Aqua Class. Boarding seemed an issue as they could not take photos at the pier and then we were given cards with someone else’s name on them. We then got off the ship and got the correct cards. This is overall a nice cruise as it never gets dark at night so lots of time to look around. The Aqua Class cabin is a regular balcony cabin but with a nicer shower which was nice with the sliding doors. The daily tea we traded out for water and the rest other than Blu restaurant we did not use. The Blu restaurant is only for Aqua class and is nice. My only issue was with some of the tours we did not get back until it was closed or not in time to nice casual dress and get there so ate in the buffet. This would also be a complaint and so many people a couple of night had late tours that there was no seating available. They reacted to bring chairs and tables in from outside but should have been proactive and not reactive to the late dining rush and poor weather. The entertainment was OK. I do enjoy the piano bar and Blues Brothers lounge on HA better but the entertainment was OK. Myself would not do Aqua Class again unless you were sure that you could eat at Blu most nights. The gym was impressive for a ship. The ports were interesting and there were plenty in 12 days. Read Less
2 Helpful Votes
Sail Date: June 2018
We sailed from Amsterdamin in June and the itinerary was one of the most interesting we have done. This is our 5th cruise on Celebrity and our 14th cruise overall. As usual, the ship, the crew and the food and entertainment were all ... Read More
We sailed from Amsterdamin in June and the itinerary was one of the most interesting we have done. This is our 5th cruise on Celebrity and our 14th cruise overall. As usual, the ship, the crew and the food and entertainment were all excellent. We were part of a large group and our travel agent had arranged for private tours in all ports except for Germany and Holland. We couldn’t have asked for a better experience on our tours. While the two full tour days in St. Petersburg were pricey, they included lunch on both days and were well worth the expense. Our tour guide, Elena, of Baltic City Breaks was our guide for the two days we spent in Russia. She was absolutely outstanding. In addition, Elena helped arrange for the other private tours in our other ports of call with the exception of Amsterdam where we spent two extra days after the cruise touring on our own. All the guides were exceptional and spoke excellent English. Our one negative experience on this cruise was one I had never experienced before in any of our previous cruises. Hopefully it was only with the individual who dealt with me and not a general approach by Celebrity. As is our usual practice, we do not participate in automatic gratuities, preferring always to provide the recommended tip directly to the crew member who made our cruise experience a great one - our room attendant, our wait staff in the dining room, bar servers and any others who we feel went above and beyond. When I went to Guest Relations to have the automatic gratuities removed from our account, I was asked to sign a book that recorded our cabin number - I have never had that happen before. In addition, to my surprise, two days before disembarkation we received envelopes in our cabin addressed to us with identified crew members who we should be tipping and the amount. Accompanying the envelopes was a card from the guest relations representative who I had dealt with. To say I was annoyed and taken aback at the arrogance of this is an understatement and left a very bad impression of how Celebrity chooses to treat their passengers who do not wish to adhere to their enforcement of gratuities. Since most of our friends had chosen to have their gratuities covered as their perk for this cruise, they did not have this “reminder” given to them. Gratuities are by our understanding, a means of showing appreciation and thanks for exceptional services. We have no problem with doing so and do it often but we were offended by the approach by this particular guest relations representative which unfortunately tainted our impression of an otherwise great cruise. Read Less
Sail Date: June 2018
We enjoyed our 1st cruise with Celebrity cruise and wanted to visit Russia for our 44th Anniversary for 2nd time with Celebrity. We enjoyed the cruise again. The service we received by Valentine in the dinning room was excellent and ... Read More
We enjoyed our 1st cruise with Celebrity cruise and wanted to visit Russia for our 44th Anniversary for 2nd time with Celebrity. We enjoyed the cruise again. The service we received by Valentine in the dinning room was excellent and memorable. He has been very polite, helpful and make an effort to accommodate his guests. He respected our choice and remembers each night our likes and dislikes. This applies to his assistance Kate and Sue our cabin attendant. The entertainment is well thought and to accommodate variable needs.The quality and choices was very good. The cruise staff are all polite and helpful and ready to help regardless their status. The excursion has been valuable and tour guide is full of knowledge and gave us her unreserved attention. However, it has been too expensive in comparison to other similar excursions. The ship is beautiful and well maintained with good facilities. The guests are always well informed and able to plan their activity accordingly. Read Less
1 Helpful Vote
Sail Date: June 2018
Set sail from Amsterdam after spending two days in it prior to going on the cruise, we loved Amsterdam and will return there at some point. We stayed at the Movenpick hotel so just a 100 yd walk to the cruise terminal. Embarkcation was ... Read More
Set sail from Amsterdam after spending two days in it prior to going on the cruise, we loved Amsterdam and will return there at some point. We stayed at the Movenpick hotel so just a 100 yd walk to the cruise terminal. Embarkcation was relatively straightward, and we were onboard after about an hour and a half. We didnt have long to wait until our cabins were ready just after 1.00, alongside our luggage. The sail from Amsterdam to the North Sea was not the most scenic, with a lot of industry along the way. This was our first cruise with Celebrity and we were very impressed, with both the staff and crew of the Eclipse, the ship itself was kept spotless, and there is plenty of activities to keep you occupied during sea days. We didn't eat every night in the MDR but when we did we enjoyed every meal and were well looked after by Alexio and the rest of the dining room staff. If we didn't eat in the MDR we used the Oceanview Café where there is a vast choice of starters main and desserts. We also used the Mast Grill for a couple of lunches. We had signed up for the Classic package and never once felt the need to upgrade to the Premium Package, had a couple of Drambuie's, and had to sign an additional slip, but that was it. Plenty of selections of beers spirits and wines. We used most of the bars at some point, but preferred the Passport Bar, Observation Bar and the Sunset Bar. We visited the Eclipse Theatre most nights and the entertainment was of a very good standard and very professional, Jane Curry probably being the pick of the bunch. All ports we visited were very good, although Warnemunde was cold wet and windy, but it looked and an attractive town with a good beach. We walked into Helsinki from the cruise port and liked what we saw, again in Stockholm we walked into the Vasa Museum, and the Royal Palace, Stockholm was very impressive with some stunning buildings. St Petersburg was outstanding, we did the two day tour with Denrus, and had absolutely no problems getting through immigration on the first day. Tallin was a walkable delight as well, it helped that it was a beautiful day, Copenhagen again was walkable, and we also did a canal tour. Disembarkation was easy and smooth, and a quick transfer to Amsterdam airport finished off a delightful and memorable holiday. We will cruise with Celebrity again next year, through the Panama Canal, and we cannot wait. Read Less
1 Helpful Vote
Sail Date: September 2017
This was a 14 day charter cruise from Amsterdam to Barcelona. Embarkation: Embarkation at Amsterdam was remarkably efficient and a master class in organisation. From memory, the time from arriving at the kerb to cabin door was about ... Read More
This was a 14 day charter cruise from Amsterdam to Barcelona. Embarkation: Embarkation at Amsterdam was remarkably efficient and a master class in organisation. From memory, the time from arriving at the kerb to cabin door was about 40 minutes. The cuisine: We tried three of the specialty restaurants and rated the French restaurant - Murano very highly. The service was impeccable, the food and wine superb. The Tuscan Grille and the Lawn Club had that frozen food experience. The steak at the Tuscan Grille had a strange texture, however the location at the rear of the ship is spectacular. The main dining room was the star of the show and how they maintain such fast service for so many people is a source of constant amazement. For every day dining the main dining room is really very, very good indeed. The service: Our cabin attendant was excellent as are all the crew. The constant up sell is a bit boring. Entertainment: We were a bit spoiled as the charter company brought their own entertainment on board alongside the Celebrity team. On the whole it was absolutely excellent. The ship: Although newer than The Summit, The Silhouette somehow lacks the grandeur in part because it tries to be too contemporary and ends up looking flashy. The lawn deck is just great and overall it is an awesome ship Read Less
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