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366 Celebrity Alaska Cruise Reviews

We've always wanted to visit Alaska and I'm so glad we chose Celebrity to take us there! We embarked in Vancouver (lovely city) and went to Hubbard Glacier, Icy Straight, Juneau and Ketchikan. The Eclipse is a beautiful ship; ... Read More
We've always wanted to visit Alaska and I'm so glad we chose Celebrity to take us there! We embarked in Vancouver (lovely city) and went to Hubbard Glacier, Icy Straight, Juneau and Ketchikan. The Eclipse is a beautiful ship; very elegant and spotlessly clean. Service was exceptional all around. We ate at Moonlight Sonata (main dining room), Ocean View Cafe (buffet), and Cafe el Bacio all were great! We had mixed reviews at Tuscan Grill. I enjoyed my meal, but my husband ordered steak and he hated it. The steak was the only bad item we had all week. Our favorite was Sushi on 5, we ate there twice and loved every item we were served. We didn't go to any shows, but we were never bored. Plenty of bars with great drinks and lots of little places to meet people or just have a quiet moment alone. The ship only felt crowded in the Ocean View Cafe during peak hours. Embarkation and disembarking were tough, with long lines. We've had similar experiences on other cruises. Overall, it was an amazing cruise and we can't wait for our next Celebrity adventure. Read Less
Sail Date September 2019
As 2 couples we wanted to see Western Canada. Glaciers, Ice flows and Mountains so starting with an all inclusive cruise seemed a good idea, especially after the long haul flight from London UK. Cabin and Service Any photographers ... Read More
As 2 couples we wanted to see Western Canada. Glaciers, Ice flows and Mountains so starting with an all inclusive cruise seemed a good idea, especially after the long haul flight from London UK. Cabin and Service Any photographers will end up very frustrated though as the Room TV does not display any images nor video and asking for assistance is a waste of time. The Cabin attendant said that's technical. Sorry... The customer service desk said USB connection are not permitted as they could contain viruses. -They didn't listen though as i said HDMI connections. It took 5 days to get any sense from anyone and then i was given just 1 hour in a conference room using its TV as it did display jpeg images - and played mp4. jpeg is what's ion android phones and pretty much all camera. Celebrity Eclipse you actually offered Feeble service - P&O for me from now on. Entertainment and activities Why do i have to pay $99 to use the steam room? Why charge extra for Yoga lessons? There is this maddeningly silly game in the gym on the first day to get everyone excited about getting free training sessions. Then it turns out they are not free just a bit cheaper. Such an old fashioned naff idea. Why they treated us like children is beyond me! - As a group we laughed at the stupidity but actually its insulting. As for the Yoga, fortunately I've done enough Yoga to do my own sessions. The Ship. I could not fault the ship, quiet, smooth, stylish. i could see regular maintenance being carried out. All looked fine. Read Less
Sail Date September 2019
We enjoyed seeing the changes in the ship and for the most part they look good. The ship looks brighter and cleaner. What we missed was the library, the first place I went to get a book to read and no library. There are a few books I ... Read More
We enjoyed seeing the changes in the ship and for the most part they look good. The ship looks brighter and cleaner. What we missed was the library, the first place I went to get a book to read and no library. There are a few books I finally found by the Rendevous, but very few and the topics of the books were not chosen to excited cruises. I imagine more for decoration, but I borrowed one anyway and then returned it and picked up a second in port. I also love going to deck 12 forward where it is usually quiet. But, it is now the private sanctuary of Suite cruisers. Don't they already have balconies? Boohoo! The cabin is looking good. The storage was more than enough for us and we loved the soft close cupboards and drawers!. The new tv's and system look really good. DH was able to watch the tennis finals, Go Bianca Andreescu!!!!! Nice and clear when we got the signal. The new boarding system where we could take our own photos ahead of time was really seamless and we were on board in record time, picked up our keys from our room and left our bags. We had expected to be seated at a table for ten, but ended up at a table for two right at the stern window. Well that was really lovely and we decided to stay with it as i hated to give up the window. For the most part the meals were excellent, sometimes a little too much for me, but generally tasty. As always there is too much salt but I drank lots... of water. Despite being able to get our Captain's club drinks at most bars we visited the cosmos each afternoon as a nice way to end the busy day and then off to diner. Read Less
Sail Date August 2019
We sailed on the millennium 4 years ago from Vancouver to Seward on an 8 day cruise and returned back by air. We found it to be in need of refurbishment at that time and were disappointed. We have always enjoyed the Solstice ships and ... Read More
We sailed on the millennium 4 years ago from Vancouver to Seward on an 8 day cruise and returned back by air. We found it to be in need of refurbishment at that time and were disappointed. We have always enjoyed the Solstice ships and therefore remained with them instead and have enjoyed MANY wonderful cruises to many fabulous destinations. Since they refurbished the Millennium this spring we thought we would give it a try. We live 30 mins away from the cruise terminal and enjoy the Northwest. This was our 5th cruise to Alaska on Celebrity. We have sailed with Celebrity for 15 years now and always book the CS celebrity suite. All CS suites were booked when we found this cruise while on the Eclipse this May on an Alaska cruise, the Royal Suite was available so we booked it. Check in was a breeze with the new system! We arrived at 10:30 am and were escorted to the Retreat lounge at 11:15! We always take our bags with us and never check them, and were told we could place them in our suite! We walked thru the doors and saw the LOVELY new restored ROYAL suite! We were delighted! The suite guest which is now called the Retreat lounge was Michaels club before this restoration which had dark wood and warm Colours and we enjoyed it 4 years ago the bar area was very inviting. Now it’s very bright and airy and it is very pretty to look at, however most seats are not so comfortable and the bar is tucked away out of sight and very stark and has no character. On the top deck they have added the out door Retreat, and it is extraordinary! The suite guest dining room Luminae has not increased in size after this restoration however they have added sky suites, adding many more guests to this venue. Therefore it has become a little too small and if you wish to attend the 7:00 pm show you must come early as it gets very busy. We found that after 7:00 pm is was less hectic and you could enjoy a lovely leisurely dinner. The food is always outstanding! The service is top notch! Every evening is a joy to have dinner in this lovely dining room. It is the service from the wonderful staff in all departments that keeps us coming back to Celebrity Cruises. They are always friendly, helpful, gracious, and polite. We enjoy the GYM and were very happy with the restoration, they removed the carpet and now have a nice floor! Cafe al Bacio is a lovely spot! The Martini Bar is extra ordinary as always the servers make it special with their talent shows! Both are larger venues on the Solstice class ships. We enjoyed the beautiful towns by walking around on our own as we have seen them all many times before. We have taken many excursions in the past, and made this a relaxing holiday to enjoy on our own. Alaska is beautiful, very clean and very friendly. We are booked again for next spring on the Eclipse. As much as we enjoyed the wonderful Royal suite and all that comes it we do enjoy the Solstice class ships much more. For specialty dining the Murano is our all time favourite and they do not have it on this Millennium ship. Read Less
Sail Date August 2019
We enjoyed another great cruise on the Eclipse to Alaska leaving from Vancouver. We had two days in Vancouver prior to sailing and one day after. We had a great time in Vancouver and would highly recommend spending a few days in this ... Read More
We enjoyed another great cruise on the Eclipse to Alaska leaving from Vancouver. We had two days in Vancouver prior to sailing and one day after. We had a great time in Vancouver and would highly recommend spending a few days in this beautiful city. This was our first trip to Alaska but it will not be our last. This was one of the most scenic beautiful cruises we have taken. We stayed in a Sky Suite on the 10th floor in 1198. This was a corner aft and it was perfect for the beautiful Alaska viewing. We did a whale watching cruise from Icy Straight Point with a company called Glacier Wind Charters. This company was amazing and the tour was great. We loved everything about it. We also did a Helicopter/Glacier walk booked thru Celebrity. This one was not worth the 900.00 in our opinion. The helicopter ride was amazing but the Glacier walk was quite disappointing. Just not worth the money. The last tour we took was another one booked thru Celebrity it was a ketchikan wilderness tour & Rain forest walk - this tour was also well worth the money and so much fun. Our day at Hubbard Glacier was magical and words cannot describe the incredible beauty of this area. We ate most of our meals in Luminae and the service was beyond exceptional. We enjoyed some of the shows and others were just ok - this is obviously very subjective. The bottom line for us is we loved our trip and we will be back on Celebrity as our go to cruise line. Read Less
Sail Date August 2019
We chose this as we had never done a B.I. cruise. The weather was pretty good overall as we only used an umbrella once. The ship was good but the crew was great! We ate in Blu and wee very surprised at the quality of the food and the ... Read More
We chose this as we had never done a B.I. cruise. The weather was pretty good overall as we only used an umbrella once. The ship was good but the crew was great! We ate in Blu and wee very surprised at the quality of the food and the outstanding service. We have eaten in other Blu restaurants that were not nearly as good. The cabins are dreadfully small but they are functional. The overall entertainment was average. When the DJ gets more people to show than the live acts there is a problem. One nice touch was a sign in every elevator showing the disembarkation deck at every port. I have been waiting for this change for 20 years. Finally! However, some of the ports had ridiculous 2 and 3 deck slopes to get off. This was a definite weak spot for this cruise especially for handicap folks. A real challenge. Read Less
Sail Date August 2019
CRITERIA: We wanted an Alaska cruise that stopped at a truly impressive glacier, that left and returned to the same port, and lasted no more than 7 days due to work/life restrictions. Many of the one-way or 10-day or 14-day cruises have ... Read More
CRITERIA: We wanted an Alaska cruise that stopped at a truly impressive glacier, that left and returned to the same port, and lasted no more than 7 days due to work/life restrictions. Many of the one-way or 10-day or 14-day cruises have stops at the good northern glaciers, but this Celebrity one was the only RT that was 7 days and stopped at the stunning Hubbard Glacier. We also had family spanning ages 8 - 72 in our group, so we wanted a ship that offered activities for all the ages in our group (8, 40s, 70s). Finally, we wanted a cruise line with good food, so we booked Royal Suite 1241 in order to have the option of dining in any and all of the restaurants onboard, and having Luminae as our primary dining room. This cruise was to celebrate our mom's 70th bday and we chose this stateroom for several reasons: (1) She a homebody and does NOT like going out to public spaces. We knew she would refuse to go to the library, Lawn Club, Sky Lounge, Michael's or any public areas to hang out, so having a living room and dining table in the suite was of upmost importance. She is the type to stay mainly in her stateroom, so we wanted her to be as comfortable as possible. (2) Since she is inclined to stay in her stateroom, we chose a large one with a dining table and butler so that she could have high tea served in the suite, as well as some lunches or even dinners catered in. (3) She wanted really good food, so Suite Class meant that she could eat at the best options on the ship without even having to think about upcharges. Suite Class pretty much means you can eat anywhere without extra fee. Pre-departure: Shoreside Concierge never reach out to us. We had to hunt down a number and call them to make our requests. We spent time on two lengthly phone calls with them covering our requests but mainly covering the food sensitivities of the three Suite Class passengers. Port of Departure: Vancouver. Amazing city. We visited for a total of 6 days before and after our cruise, and we liked it more than the cruise itself, LOL. Can't say enough great things about our experience in this city, and since it isn't technically part of the cruise experience, I won't delve into all the things we loved. Suffice it to say, if you're choosing a departure port, Vancouver would be my pick, hands down. Embarkation: We enjoyed how, as Suite Class, we were escorted right onto the ship. The girl checking us in at port did an awful job and we encountered problem after problem with our SeaPass cards throughout the cruise because of all the things she forgot to do at check-in. But we wouldn't find out until later; beyond that, the check-in process was smooth. The port of Vancouver is an enormous building, but signs and people made it clear which way Celebrity was to go vs HAL. There was no real curbside check-in; we had to take our luggage and roll it to where port workers were collecting them. It was no more than 100 yards from where the taxis dropped us off, but it is still a struggle for two seniors and two adults to handle a child and 8 rolling bags. Once onboard, they whisked us pass the champagne to Michael's Lounge, but there was no champagne offered to us there nor later. The staff in Michael's told us to head to Luminae for our embarkation day lunch without telling us how to get there. They unceremoniously kicked us out of the lounge, in effect, and we had to fend for ourselves, grabbing champagne as we passed through the busy entry hall, confused as to where Luminae was or how to go there. Shoreside Concierge requests: We discovered, once onboard, that several of our requests to Shoreside Concierge was never taken care of. Given that we had two rather long conversations with them, this was extremely disappointing to find out. The three biggest things they missed: (1) we were never put on the waitlist for the Hubbard Glacier Excursion; (2) two out of the three Suite guests had food sensitivities that were discussed extensively but not noted at all, including the guest of honor who cannot have dairy or beef; and (3) the room was not decorated for the 9 year old's bday celebration on the final night of our sailing. That last one was a huge let-down, because the room WAS decorated for grandma's bday celebration on our first night, so he was looking forward to the same treatment. Stateroom attendants: We had nothing but wonderful things to say about the stateroom attendants for both the Royal Suite and Aqua Class staterooms. They did an amazing job, so diligent and so unobstrusive and so thorough. One of the best things about the ship. My mom is meticulous and she was so happy with the job her stateroom attendant did, plus, it was tricky to catch the suite empty, given how much time she spent in the suite! Kudos to him. Food&Dining: LUMINAE *Hugo was a star, always welcoming and solicitous. We had several really extensive food restrictions in our group, and he always worked so hard to make modifications to address that. *Definitely a far superior menu to main dining room menu, but service was unacceptably slow. It should not take one hour between appetizers and entrees. It got so bad that we started to avoid eating here; no one wants to spend 3 hours eating two course at breakfast, lunch and dinner. Seriously. *The Daniel Boulud specialty menu was a disaster and not even close to evoking our experiences dining in his various establishments. *The food substitutions were not the most interesting food. A fruit plate is not a clever substitute. We did a much better job of requesting modifications to the menu than going with what the chef came up with. One exception was a stunning platter of 16 prawns that the chef grilled up for my mom's dinner on the last night. That plate was delicious and on par with the rest of the menu. Other than that, our own modifications and requests were much more successful than the chef's. *At Luminae, the staff was completely unaware that guests of Suite Class guests invited to dine with them had no surcharge for kids 12 and under. We literally had to tell the staff multiple times and show them Celebrity's own printed materials to convince them of the correct policy. Honestly, guests should not know more than the ship's staff. We only had this problem at the first meal, however, as this problem did not come up again. *Overall, by the end of the cruise, the servers were finally getting to know us, even though we dines here maybe a dozen times. By contrast, on a Disney cruise, by your third encounter, they know you and your preferences very well. BLU *Excellent octopus dish, overall lighter and pleasant menu, but the service was really lacking. Almost every time, water glasses would sit empty until the meal was almost done, or refilled only after the meal was already done. Coffee refills would be hit or miss. Juice would never be refilled for us, though it was at other tables. *This felt very impersonal and unfriendly. Definitely uneven service. *One standout server was Unica, who took the trouble to remember guests. She was the ONLY person on the entire cruise whose service level was truly memorable. After just one breakfast with her, she remembered both our pastry and fruit preferences. The next time we saw her a breakfast, we didn't even have to say and word and she just showed up with what we liked. She would be a star on Disney Cruise Line, where this is often par for the course from their dining staff. On Celebrity, no one remembered us except Unica. And we certainly got the feeling that she was given some grief for caring about the guests. MURANO *Excellent menu, excellent service, excellent pacing. Best restaurant on the ship, we felt. *If the menu didn't feel so heavy, and if it wasn't always the same, we would have eaten here more often. We were able to modify our dishes with ease, though our mother's food restrictions were not communicated to the staff here and she was very annoyed when they put a beef amuse bouche in front of her. LOL *For all the places were we had to pay surcharges for members of our family sailing in Aqua Class (we could not all fit in the Suite), this one was worth the money. *They could be a little more friendly, take a page from Danny Meyer's book on hospitality. SUSHI on FIVE *Servers here extremely nice, some of the nicest onboard. *Udon broth and rolls involving fresh crab were good. Other than that... *This was the WORST nigiri sushi ever. Worse than what you'd get at a grocery store. Such a HUGE disappointment given how much fresh fish was available at all the ports we stopped at. *This place has so much potential and its a shame what they have NOT done with it. AND it is the one restaurant on the ship where everyone is supposed to pay, Not worth the time or money. AVOID until they make some drastic changes to their sushi/sashimi selection. OCEANVIEW CAFE *Convenient (almost always open), huge, and nice change from the heavier menus we were being service. Difficult to find a table during busy times but not at all impossible. *Horrible coffee, tho. Always go to Il Bacio. *Son gave jello thumbs up and had about three per day, after we discovered this place. *Only place on the ship I could find Passionfruit Orange Guava juice cocktail. Best stuff ever, but water it down with sparkling or still water because it is too sweet. CAFE AL BACIO *THE place to get coffee and tea on the ship. They serve Lavazza, which I love, and a decent selection of Tea Forte teas. The associated gelateria was never manned, but you could always ask someone at the coffee counter. They did a great job with every coffee I ordered, and all my soy milk cappuccinos ordered in Luminae, BLU or Murano came from here. *Staff here was never friendly or welcoming. Despite seeing our faces every day, no one welcomed you like one would be welcomed at your local coffee shop. Again, very impersonal and standoffish vibe. They were more interested in socializing and joking around with each other than interacting with guests. Entertainment: *The ship's staff of singers are extremely talented and the aerialists are also very good. The shows themselves are really blah, however, with unclear storylines/plots. Disney definitely does a better job telling stories, but these singers were better, I feel, as pure singers. *The comedian we saw was funny, though relied too much on racist stereotypes (equal opportunity racist, he called himself). Many of the jokes went over my 8 year old's head, but he still thought the guy was funny, especially given this was my son's first exposure to a comedian. *The three singers who did the soul show were also very talented and fun. Overall, it was fun to catch the shows, though the changing of showtimes each night made it tricky to book dining reservations times (and we had to bc not everyone in our group was Suite Class and we paid to have guests in Luminae with us; also, we ate at Murano 3x). And with how slow dinner service was in BLU (which was STILL faster than Luminae's ridiculous 1 hr between appetizer and entree), you were never sure if you were going to make it to the show anyway. Ports of Call: *Very fun since Sitka, Juneau and Ketchikan are only accessible by air and sea. In order to get some good variety of experiences, we booked a private tour in Sitka, booked directly with the tour company in Juneau, and booked through the cruise line in Ketchikan. SITKA Our experience in Sitka was amazing. Our ship arrived late to port b/c of engine trouble. Our tour time could not be moved b/c the captain had a group right after ours. He told us to try and be among the first off the ship so that we could get onto one of the first buses and down to the harbor as quickly as possible. When we went down to disembark, our hearts sank because the queues snaked all around the atrium and across the ship. We just so happened to cross paths with the Michael's Club Concierge, who was escorting another group. She told us to follow her, and walked us right to the doors. We were the first people off the ship, the first people on the first bus, and the first people down at the harbor. NOW, if we had not run into the Concierge, there was no way we would have lucked out like this. Having made multiple visits to Michael's Club, NO ONE ever explained to us how to obtain priority disembarkation for the ports. That would have been something they should have covered in one of our conversations. Anyway, Sitka is a small town, and we ate at a local food truck, Captain JuJu's, featuring some great local catch, which was a lot of fun. We spent the afternoon doing a private land tour, visiting the bear rescue, raptor rescue and totem park. It was stunning to see humpback whales (one was REALLY close), sea otter, sea lions and SO MANY FLIPPING (into the air) SALMON! The bears at the rescue were really interesting, and the different injured raptors were cool to see up close. Sitka is really quite beautiful and a great first port stop. HUBBARD GLACIER Technically not a port because we didn't dock, but we lucked out with the most clear day imaginable. The onboard naturalist was PHENOMENAL and told us such interesting things about the glacier. The helipad was overcrowded, but I liked how they provided blankets, headsets and warm drinks. However, in the end, we just returned to our staterooms and took in the beauty from our two verandahs, which I had made sure were on opposite sides of the ship, so that there was always at least one good view. Though ALL the views were good that day. Once in a lifetime experience. Could not have asked for a more perfect day weatherwise. JUNEAU Well, for every good day, there is a bad one. Our dogsled camp excursion had been touch and go all summer b/c the heat and high temps were making dog camps shut down weeks, even months, earlier than usual. It turned out that Mendenhall stayed open until the end fo August, so we were so excited to go. Unfortunately, they could not get us on the earlier helicopters, and by the time it was our turn to fly out, the fog had gotten so bad that all choppers and seaplanes were grounded. This also meant that our back-up plan with the glacier walkabout could not happen. I was disappointed to find that the tour company we had booked with could not drive us to the glaciers instead, because that was an option and we had a long enough day at this port to go. I don't know if our experience would have been any better had we booked our excursion through the cruise line (if they could have booked us on a good alternative), but I took the opportunity to explore the port. Too many touristy shops, but we did get to have King Crab legs at Tracy's, as was the plan. There's a lovely museum in town, but most of the main strip are touristy shops, which is a shame. There were a few cute shops and restaurants further afield, north of the port area. The main area around the port is just not very charming nor interesting. KETCHIKAN Yet another drizzly day, but this time, our excursion site was reached via bus and ziplining can be done even in the rain. This excursion was booked thru the cruise line and I appreciated how organized they were in getting us to the right buses and providing timely buses to bring us back. We did not choose to explore the downtown area, but the zipline adventure itself was lovely. We were SO HIGH up in the trees that I was seeing vegetation that I was completely unfamiliar with. They did loan us rain jackets for ziplining, but I packed the wrong kind of pants and shoes, and was pretty drenched from the hips down. Still, a beautiful and exhilarating afternoon in the beautiful and majestic temperate rainforest. The excursion offered by Celebrity went smoothly and was perfect for what we wanted to do. Michael's Club Other than the bartender, there was never ANY staff in there during the day. We must have stopped by over two dozen times to find no one at the desk. We always had to leave phone messages for the Concierge if we had any questions. I feel like Michael's Club should have a permanent Guest Services staff to take care of all the issues we constantly had to go to Guest Services for, such as our Sea Pass cards not working to paying for drinks, meals, etc. Such as my father's misprinted Sea Pass card that showed no beverage package. Those issues should have been handled within the Club Lounge. If there was ever anyone in there...which there wasn't. Canyon Ranch Spa Having been to Canyon Ranch Lenox, I was looking forward to their menu of treatments. They didn't offer some of my favorites (parafango), but the Revitalizing Ritual and Seaweed Detox Wrap were both AMAZING, mostly due to my wonderful wonderful spa therapist. She did just a great job explaining and massaging. I loved the two treatments I booked. The counter was a bit hectic on embarkation day, but I didn't wait to long when I came by throughout the cruise. The family members sailing in the suite all purchased Persian Garden passes and EVERYONE LOVED THE HEATED TILE LOUNGERS. The family members booked in Aqua Class got access as part of their perks. There are never enough of those things, and some people stay longer than the recommended 20 minutes. For the most part, the majority of people were really good about getting up and giving others a chance. I would have appreciated a larger variety of hydrotherapy showers, especially a warm water one. I liked the temperate sauna, but found it on one day to be cold and smelling of urine. That was only one day out of five visits, so not bad. Visited the steam sauna once and the dry sauna once. The nice showers in both the Royal Suite and Aqua Class staterooms meant that I didn't have to Toiletries I actually preferred the milder scented shampoo/conditioner/body wash/lotion of the Aqua Class stateroom to the overly perfumed Bulgari products in the suite. Just my preference. Still, H2O (Disney Cruise Line), L'Occitane (Regent Seven Seas), Aveda (Crystal) or Molton Brown (Seabourn) would be my top picks. Kids programming Maybe it is because we're used to sailing Disney, but I found it so odd that the Kids Clubs would be closed at three points during the day, breakfast, lunch and dinner. You had to pay extra for your kids to participate in a "dining program" during those times. WHAT?!? So odd. BUT, what I loved is that, unlike Disney, with fewer kids, the counselors really rounded up the kids to have them participate in the different activities. You did not have to worry that your kid would go to the kids club and just sit on the XBox for two hours. It would have been nice to give them a little more unstructured play time, but overall, they kind of forced to kids to get to know each other and interact a bit. I loved that. They even hosted a family even one night where you got to see what their "camp" program was like. Very fun, very well run. Overall, I was impressed (though still puzzled by the closures throughout the day). Recreation It was nice that the allowed a family swim btwn 4-6p each day in the enclosed solarium pool, bc the unenclosed pools are REALLY COLD on an Alaskan cruise! LOL Though I am sure that the adults in the adult-only area did NOT like their solarium being overrun every day from 4-6p, it gave adults with kids a chance to swim each day. We did the glass blowing and it was an AMAZING experience. Glass blowing is interesting and fun, in and of itself, but doing it on the top deck of a large ship was unique. We also did a Reidel workshop. No one else showed up, so it became a private tasting lesson with the Murano sommelier. Super fun AND you get a code for four free wine glasses (to order) once you get home. There is an arcade, though we never went. Also saw some taller guys shooting basketball, so my 8 yr old did not want to join in. There was a nice lawn on the top deck, but the signs were always turned to "keep off" when I went up there. Library had lots of adult books, no kid books, and some nice reading chairs and nooks that I always found passengers to be napping in, LOL. Card room had a few different games but never enough for the number of tables in the room. Only 1 mah jong set (with a few replacement tiles for missing tiles), that one old lady would be guarding like a hawk while her cardmates were eating or whatnot. It was very hard to get hold of that set to play with. Concierge should have extra sets of cards, mah jong, other games in Michael's for suite class guests to borrow and play in their own stateroom. We asked our Butler, but he said nothing was available to play in our suite. Some members of our family popped into the casino, but it wasn't a huge draw for our family. THE LETDOWN: Butler and overall Service So, we booked the Royal suite instead of two smaller suites because we wanted the butler service and in-room dining. Unlike with previous reviewers of this cruise, who had good experiences, our biggest disappointment was, unfortunately, our Suite Butler. Upon meeting us, he immediately told us that he was in charge of a lot of staterooms, so that he would be quite busy during this sailing. Anything we asked for was begrudgingly taken care of at best. There wasn't a lot of common sense; when we asked for more herbal tea selections to add to our choices, he took away the original assortment, which we had also wanted! When we told him which one we liked, he never restocked it. We always had to restock it ourselves from Michael's or Cafe Al Bacio. As opposed to reports of being able to cater Hubbard Glacier day with food from the sushi restaurant, in addition to other foods, we were told that we were limited to the room service menu and the main dining room menu. He did cater us a lunch on Hubbard Glacier Day, but it was much less of a festive celebration; he made it feel like an imposition. We tried to order the food from room service directly, but was told we HAD to do it thru our butler, whose very attitude told us that he did not really want to help us. Out of four days of wanting high tea served in the suite, it was done once. Out of three days of wanting lunch served in the suite, we also only did it once because our butler made us feel like it was such an enormous and excessive undertaking that was an imposition on him. We never even bothered to ask about any dinners. We were highly underwhelmed and disappointed by our butler's attitude. He was nice, just not proactive nor welcoming nor dedicated to providing true service. For future bookings, I would not recommend booking this stateroom category for the butler, just for the space/roominess of stateroom. Overall, this did not impress the first time cruisers nor the repeat cruisers in our group. OVERALL I think the problem with this sailing was really the service. Other than a handful (count on one hand?) of people who took the time to recognize or familiarize themselves with us, this ship felt like a machine churning out soulessness. Staff really should be more friendly with guests they're seeing often on a 7-night sailing. Most of the Celebrity Eclipse staff just could not be bothered. For each stateroom's occupants, we only felt that our stateroom attendant, spa therapist, Hugo in Luminae, our server (I forget his name) in Sushi on 5, and Unica in BLU really cared about having us as their guests on this ship. That's 5 people out of dozens and dozens of staff members we came across regularly. And that's sad when you're choosing Suite Class on Celebrity for their reputation, service quality, and being treated like VIPs. Read Less
Sail Date August 2019
We took the northernglacier cruise,cabin 2034 with window,, with stops in Icy Point, Juneau,Skagway,and Ketchikan and a 8A cruise tour that included 1 night in Anchorage and in Talkeetna and 2 nights in Denali NP. The cruise tour cost ... Read More
We took the northernglacier cruise,cabin 2034 with window,, with stops in Icy Point, Juneau,Skagway,and Ketchikan and a 8A cruise tour that included 1 night in Anchorage and in Talkeetna and 2 nights in Denali NP. The cruise tour cost more than double the cruise cost. A veranda is fairly useless as the weather typically is rainy and too cold-very low 60s. Food service was excellent but anytime dining did nt work well. We were advanced reserved for 7pm but onboard we were told on many days that was not available. Thanks to a manager from a past cruise most of the 7 pm slot at table 323 were restored. Sirlloin steak anytime optin levares muchto be desired and if you liked dessert cheesecake it was only available inthe main dining and not at Bacio. We booked 2 excursions, Icy Point whaling where we were guaranteed whales and saw humpbck and orcas, and Skagway where we again(15 years before) rode the rr. Very little in Icy Point other than shops at the terminal, townitself is 2 blocks long withnothing really to visit. In Juneau we booked M&M tours glacier express, $42 pp, RT to Mendenhall Glacier VC and walked to the glacier viewpoint, also saw bears feeding in the fenced off area by the bus drop-off. Other ports are 3-4 blocks long by 2 blocks deep with typical old time saloon and t-shirts and tanzanite galore-much more commercialized than 15 years ago. For past cruisers (11) on board entertainment can be repetitive as with the violinist and the beatles tribute group. The comedians this time around were quite good and the acrobats were excellent. Substantive programs continuet o be lacking- a scientist speaker was very dull and by the 2nd leccture played to almost an empty house/ Weather was unusually clear unlike the rainyforecst shown prior to our cruise and cruise tour. Cruisetour: Talkeetna is a quaint 3 block main street with a nice Forest Service film and exhibit anda short lake trail by the Forest Service. Hotel shuttle has limited hours so you are captive to the expensive hotel restaurants unless you want to rely on the single taxi. The beds at Talkeetna were soft and left much to be desire. Denali Park Village had motel units that were complained about by mos tof the 40 with us-we were fortunately in a cabin by the river, hoever the maid service was abysmal and the cabin was not fully cleaned for 2 days. Hotel shuttle can take you to NP Vis Center. If youdo nothing else,take the included 7-8 hour modified schoolbus Tundra Wilderness Tour witha narrated driver and viewing camera for distant animals which is not available onthe park bus which goes the length of the 92 mile road. The 12- hr Kantishna excursion which goes the fullroad was not worth it per our driver. We saw bears and caribou on an amazingly clear day (think jrain) andspecks of all sheep on the top of the mountains. Denali is not your typical NP andis really gared totheactive backcountry hiker. Wetook the moderate Mckline trailconnecting to theTripleLakesTrail to Rily campground, about 3 m RT and passing over a small suspension bridge. Fairbanks was our return flight destination. Sophie's Station Suites is a 2* hotel with 1970s decor and soft beds, and a shuttle that will bring u downtown-also take the city Red Line from the dowtnownTransit Center, free for seniors, from downtown to hotel,a free 20 minute ride. A Safeway and Fred Meyer grocery stores are a 5 minute walk-- a nice fried chicken dinner with sweet potatoe fries from Safeway. The included excrusion to the Univ Alaska Museum of the North and the hokey Disccovery3 steamboat trip were interesting. Fairbanks downtown is 4 bloks long by 2 blocks wide-vidsitthesmallcommunity museumintheco-op builiding and the NP Morris Thomshon Cultural center,and eat a few blocks up from the park at Noodles Thai and Salty.s across the streetwhich had great omellettes util 2pm and nice sandwiches. Both are far less touristed and are better than the other restaurants. Read Less
Sail Date August 2019
We two along with two other couples, truly enjoyed everything about this cruise right from abundantly beautiful inside passage that this Great Ship cruises along. Our cabin with veranda was very comfortable inside out. We thoroughly ... Read More
We two along with two other couples, truly enjoyed everything about this cruise right from abundantly beautiful inside passage that this Great Ship cruises along. Our cabin with veranda was very comfortable inside out. We thoroughly enjoyed the nature and some of its creatures passing by, while spending lots of time at the veranda. Our cabin was serviced by an attendant named Gligor, who could easily serve as an ultimate template, of what hospitality ought to be, on any cruise ship. Food wasn't really to our taste, either in the assigned dining hall or other restaurants, since it was not cooked from fresh vegetables. Fortunately, there was wide variety of fruits available, which we helped ourselves with. The worst part of our cruise was their on-board guest relations, wherein almost everyone displayed a bit of an attitude and seemed lacking information and training inputs. Having settled all our bills, on the last day we decided to pick up couple of art works. I insisted at guest relations desk that my card should be charged the same evening, since we were to disembark early next morning. They said we cannot charge your card on-board now, since all this would happen during the night, at their headquarters. Next morning we had huge problems with their card charging equipment and even their on-board ATM ran out of cash. This massively delayed our disembarkation and we narrowly missed our flight, on the way to Yellowstone. Seems like their customer service on-board is inverted, with cabin attendant being the best at it and guest relations being the worst. Read Less
Sail Date August 2019
I chose this cruise because it fit our schedule. It was a 'last minute' decision to replace a postponed Japan trip. Neither my husband nor I have been to Alaska and this was also our very first cruise. My husband and I don't ... Read More
I chose this cruise because it fit our schedule. It was a 'last minute' decision to replace a postponed Japan trip. Neither my husband nor I have been to Alaska and this was also our very first cruise. My husband and I don't have kids and are looking for a quiet environment with the best food. Celebrity was the cruise line that I found (based on research) to best fit these categories that also had a price that we were willing to pay for. I opted for the AquaClass due to the feedback I've seen here at Cruise Critic and some other research I've done. Neither me nor my husband like going to a spa, but I was looking forward to Blu - its the only reason why I picked AquaClass. The SuiteClass was a bit too pricey so AquaClass was the best we could afford. I also booked kind of late - about 30 days before the ship date. TRANSPORTATION: We flew to Anchorage on Thursday afternoon and booked a bus to Seward Friday morning. There are other options such as taking the train (no more seats available when I looked 30 days prior to sail date, so if you want to take the train, book early). The ticket price I saw was $238 for the gold service for 1 person. The other option was to rent a car from Hertz (apparently its the only car rental place in Seward and they wanted ~$400 for a compact car for that 2.5 hours that it would take to drive from Anchorage to Seward). I read somewhere there's Uber and Lyft available but I did not explore that option. The bus ticket (with ACT) was $126 per person for a direct transfer and they still had seats available. The bus also had a touring option which would extend the trip to 4 hours, but I just wanted to get to the ship and start the cruising experience so I chose direct transfer from the Anchorage airport to the port in Seward. They also have the option to pick you up at your hotel but the pick up time was too early and so I opted to just go to the airport (11AM). We just took the hotel shuttle from the hotel back to the airport that Friday morning. We stayed at the Courtyard Marriott. EMBARKATION DAY: The bus got to the port around 1:45PM. We did the expedited check-in and it was smoother than I thought. No lines whatsoever. The entry point lands at Deck 3, and we were welcomed with a glass of sparkling wine. Note this was our first cruise so we didn't know what's going on. We were not sure if there's a passengers gathering or whether we could go straight to our cabin, but then again we didn't know where to get our room keys. Since we were surrounded with cruise employees, we just asked and everyone was just so willing to help and answer questions. We were pointed to the nearest elevator and were told that our room keys will be at our door. OCEANVIEW CAFE: We went exploring and found the OceanView Cafe. Based on research I already knew this was the buffet with no additional charge - but my husband was floored when I told him everything he sees in there was free. The food at the cafe was okay. The only thing I did not like about the first day experience was almost everyone was really trying SO hard to sell the drink package. I was getting flustered in having to say no to so many people. But this selling was only on the first day, as I dont recall anyone asking again for the remainder of the cruise. Note: We did not purchase any drink package as we are not big on drinking. We thought about getting the non-alcoholic package but then again I was really only drinking 2 watermelon tropics a day, and 2 coffees in the morning between the two of us from Blu. We also brought two 1 litre of Aquafina with us onboard which lasted us a couple of days. After that we were happy with tap water from the cafe so we couldn't justify even the non-alcoholic package. Blu Restaurant: This was the reason why we ended up in AquaClass. For an entire month I have been looking forward to eating as much good food as I could. So when dinner time came, we headed up to Blu. The food definitely tasted so much better than the cafe. Also - nobody tried to sell us the drinking package at Blu. We ate here almost every morning and every night. Some dinner menu items changed daily (lobster, halibut, veil, ribeye steak) while some items are static (herb roasted chicken, new york strip, salmon). Breakfast menu is the same all week but our favorites were eggs benedict and berry-pecan pancakes. Note: Lunch is not served at Blu nor at Luminae (exclusive to suiteclass). We did not bother going to the Metropolitan (which is the main dining room) because the line starts building up 30 minutes prior to opening, when we could just walk-in at Blu and be seated right away (or at the cafe and find a seat somewhere). I also read somewhere here that the food at the cafe is just like the food served at the main dining, so I did not feel like we were missing anything. Qsine: We only had 1 lunch at the Qsine when they were having a King Crab feast. We paid the $45 for each of us and we got two king crab legs. I thought it was all you could eat king crabs so I was a bit disappointed that we only got 2 legs. It was good, but I havent decided whether it was worth the $45. We did not try Tuscan Grille (fully booked on embarkation day and did not bother for the rest of the week). We also did not get to try Sushi on Five - maybe next time. EXCURSIONS: We booked 3 excursions with Celebrity (as I did not want to stress about getting left behind). We went hiking in Juneau (4.45 hours hike) and got a good view of Mendenhall Glacier. We were fortunate enough that it did not rain too much (just small sprinkling, then again we were in a Rainforest). This was categorized as a strenuous activity and they did not lie. So please know that you're getting yourselves into before booking. We booked the White Pass trail (train ride) when we got to Skagway. This excursion requires passport as we crossed the Canadian border. Our favorite is the zip rider when we got to Icy Strait Point. It looked intimidating as its the worlds largest zipline but it's not scary at all! (Note that I'm the biggest chicken out there and I hate heights and roller coasters). The only reason why I got brave enough to do this ride is because of the videos I saw on youtube. The way they did this ride (with at seat that they buckle you in) really takes the scariness away. I felt really secure and I didn't feel the 60 MPH descent from the top of the mountain. Really, I would go back to Icy Strait Point, or do the whole cruise again just to do this zip rider again. We did not book anything in Ketchikan as I didnt find anything interesting. We heard the Lumberjack show was good. Activities on the ship: My husband enjoyed the gym and the basketball court on decks 11 and 12. We both went to a couple of wine tasting at the Cellar Master and enjoyed both. My husband discovered a his new favorite whiskey and I had the best Old Fashioned I've ever had. DEBARKATION: We opted for the Self-assist and carried our luggage down the gangway ourselves. This also went smoother than I had thought, so kudos to the people who planned the logistics. Service: I cannot say enough good things at the service we got at both Blu and the room service from Gusti and his team. They were all very accommodating and very friendly. The only other thing I did not like is the way they had setup the exit and entry at the ports (after the embarkation day). Seems the porters (?) had no problems keeping the lines long by waiting on unprepared passengers to look for their Seapass cards and keep the rest of us waiting in line despite having our SeaPass cards on hand. Our first port was Juneau and there was this family who couldn't wait to get out of the ship and actually CUT IN LINE only to find that they didn't know they needed their Seapass cards to get out and so everybody waited for them to finally find it in their jacket pockets and purses. The entire family was clueless! You would think the porters would have told them to step aside so the rest of us could scan our cards and leave the ship - but no! Everyone ended up waiting! It was even more irritating when we were getting back from our almost 5 hour hike and it was cold and started to rain and we were being held up right outside of the ship because a couple of the passengers could not find their Seapass cards that they have tucked away somewhere in their thick layered jackets. I would think the porters have done this multiple times before and they would know its more efficient to just let the people who are READY and had the cards on hand to board/deboard the ship while the unprepared passengers are set aside until they get their act together. This is the only thing that could be improved, and the only reason why I am leaving 4 stars out of 5 on this review. Read Less
Sail Date July 2019
Always wanted to see Alaska and decided on Celebrity Solstice. This was our first time cruising with Celebrity and we were not disappointed. All Staff was wonderful and accommodating and very friendly. Dining was always a pleasure ... Read More
Always wanted to see Alaska and decided on Celebrity Solstice. This was our first time cruising with Celebrity and we were not disappointed. All Staff was wonderful and accommodating and very friendly. Dining was always a pleasure whether in the main dining, buffet and especially in the specialty restaurants. Murano was my particular favorite although the others were also outstanding. Cafe Biaco was also very very good for lattes and cafe mochas and of course their delightful desserts. Entertainment was top notch on the ship. All the musicians were fabulous. Don't miss Rock City! Although the ship could use some renovations, we found our balcony cabin to be perfect for storage and very comfortable. The ship was very clean throughout. The only thing we would have changed is to be forward rather than aft on our next cruise. For excursions, we did not book anything in Ketchikan but did go see the Lumberjack Show which was very fun! Skagway, we booked the Best of Skagway tour which included a visit to Liarsville with Salmon Bake Lunch (We loved it!) and train ride on the yukon/white pass railway. In Juneau we booked a whale watch cruise which was AWESOME!! All were booked through Celebrity. Our favorite was cruising through Endicott Arm and Dawes Glacier. The views were breathtaking and although everyone was out on their balconies to enjoy it, you couldn't hear a sound. People were in awe. We definitely will be cruising with Celebrity again! Read Less
Sail Date July 2019
Great itinerary, visiting great Alaska areas. Weather in July was beautiful. We were in the pool on the first sea day! Sunny and warm. We opted for a suite, as you get expedited embarkation, disembarkation, a butler, access to ... Read More
Great itinerary, visiting great Alaska areas. Weather in July was beautiful. We were in the pool on the first sea day! Sunny and warm. We opted for a suite, as you get expedited embarkation, disembarkation, a butler, access to Luminae, and Michael’s Club. The ship is showing signs of age, but is due for refurbishment in 2020. Common areas are clean though. Staff are (for the most part) well trained, professional and personable. Our butler, Glenn, was OUTSTANDING. My friend traveled with us and was a tad demanding (ordering drinks, coffee, desserts at will), but Glenn responded quickly and with a smile. We ate breakfast in the cabin almost every day, and he delivered it hot and ACCURATE. Also enjoyed occasional wine, cheese and fruit. Luminae had a hiccup, but Sam, the Maitre D, quickly resolved the issue. Jules was a good waiter and Lewelyn was an excellent sommelier. Food was quite good on board, especially at Murano (Ricky was an excellent waiter there). LOVED the Dawes Glacier experience on the helipad with a mimosa. Got some fabulous photos getting that close, and saw harbor seals lounging on the icebergs. Captain Tasos was funny in both his announcements and his participation in the Liars Club. Funny show!! The captain was also very gracious and VISIBLE throughout the cruise, something we appreciated, given his personality. The SkySuites (S2, Cabin 2124) are a good size and comfortable for 3. Again, the perks and nice size verandah justify the extra cost. The naturalist provided us with some great education on what we were seeing (including orcas and humpback whales, 150-200 yards from the boat! Read Less
Sail Date July 2019
We were asked to join another couple on an Alaskan cruise and after looking at all the cruise lines, we selected Celebrity because it was not as large as Royal Caribbean and not as expensive as smaller ships such as Viking. We spent one ... Read More
We were asked to join another couple on an Alaskan cruise and after looking at all the cruise lines, we selected Celebrity because it was not as large as Royal Caribbean and not as expensive as smaller ships such as Viking. We spent one night in Seattle and had plenty of time to check out Pike Place Market and walk around a bit. We waited to board till around 3 pm and it went very smoothly and quickly. We used the Valet service for our luggage at disembarkation and that went smoothly also. It was nice to not have to schlep around our luggage at the end of the cruise. The Solstice is a well maintained ship. It's not as new as some other ships, but it is beautifully appointed. The staff is always seen to be cleaning everything. We had a Sunset Veranda cabin and it was very nice. Roomy with a gorgeous view off the back of the ship. Note that it is very long walk to the elevator. Our cabin steward was excellent and always greeted us by name and asked about our day. The only downside was that we were sandwiched between two cabins that had parents in one room and their kids in another....We heard a lot of slamming doors and running back and forth at all times of the day/night. The food in the Cafe was always good because there is so much variety. We did get a little tired of seeing the exact same offerings at breakfast everyday. The food in the main dining room was average. Some meals were good and some were just so-do. We ate one time at the Tuscan Grille but decided it was too expensive ($30 per person) for just another version of the main dining room. We attended one of the wine tastings and it was pretty disappointing... plenty of wine but it was just kind of a "free for all". We were each given a glass and told we could drink as much as we wanted for 1 hour. I would have liked to have an explanation about each wine as we slowly enjoyed each one. We were so exhausted every day that we never made it to any of the evening shows. The wait staff was pretty good. There were a few surly people here and there but overall they were polite. We did feel like there were not enough servers in the public areas (such as the pool) for taking drink orders. We always had to walk up to the bar to get a drink. Our ports included Ketchikan, Juneau, and Skagway. In Ketchikan we booked (on our own) a salmon fishing trip. We caught a total of 10 salmon and had a great time! In Juneau, we booked the canoe trip to the Mendenhall glacier. This ended up being beautiful but a LOT of work. I thought it would be a leisurely canoe trip but it was a large canoe that held 14 people and we paddled about 2 miles across the lake at a very fast pace. We spent about 10 minutes at the glacier and then went to the waterfall. After a short rest, we paddled all the way back. My arms were quivering and I was sore the next day. In Skagway, we splurged and did the "Luxury Rail Car " train ride. This was worth every penny! We were picked up by golf cart at the shipped and taken right to the rail car. Only 14 people were in the car that was beautifully appointed with leather swivel seats and big glass windows. It also had a nice restroom onboard. A wonderful breakfast buffet was set out and all the beverages (non alcoholic as well as beer and wine) you could drink. Our guide was amazing and kept us entertained with many stories and local history. We only had a few hours in Victoria, so we took the shuttle bus to town and walked around and had a nice dinner out on the harbour. We did not travel with children however we saw a lot of children on the ship and they appeared to have a good time. This is our third alaskan cruise but everytime we go, we see new sights and try new excursions. Read Less
Sail Date July 2019
Overall, an amazing cruise. Great weather. Amazing sites. Ship is beautiful and staff really works to keep it spotless. Service was spot on. Took the train/subway from the airport to the Waterfront stop - super easy and ... Read More
Overall, an amazing cruise. Great weather. Amazing sites. Ship is beautiful and staff really works to keep it spotless. Service was spot on. Took the train/subway from the airport to the Waterfront stop - super easy and convenient ($8 CAN). Though on a weekday it might be crowded with our luggage (it was Saturday). We stayed at the PanPacific right above the cruise port in Vancouver the night before the cruise. Nice but very expensive. Really appreciated the free luggage transfer to the ship though. This was our first Celebrity cruise (Diamond on Royal Caribbean) and although it was great, Royal does it better overall. However, I appreciated that Celebrity seems to be less pushy than Royal with the up-selling and shopping on the ship. I’ll start out with what I thought was lacking – again, overall a great cruise but just some items that I noticed. Though nice to look at, I think the Eclipse is not as well designed as the Royal ships we have been on (Grandeur, Anthem, Liberty) with respect to getting around. Seems like there are lots of dead ends with no way to get back without simply backtracking. The promenade is short and does not loop around at all – not in the front or the back of the ship. Entire back of deck 5 is just specialty restaurants with no public space at all – if you go back there you have to turn around. There is a deck with lounge chairs at the front of the ship that we were never able to find the door to access. Ensemble Lounge was ridiculously dark. Signage was just ok – it would tell you what was on a deck but not where on the deck. They need to install the interactive screens like Royal. Public spaces are generally small and a few are odd - not sure what Team Earth is supposed to be, though the big globe was neat. The iLounge – lots of computers but with no internet access without signing out of your own phone to use your package, I never saw anyone use them so just wasted space. I will say the Library was the best of any ship I’ve been on – most selection and nice place to read. The card/game lounge seemed to get a lot of use. Grass on back deck is neat but a bit pointless (though I did enjoy glass blowing on that deck). The fitness center elliptical machines are awful – a no-name brand that are very jerky. I’m a regular elliptical user and was not able to use them because they are so bad. I use them every day on Royal (they have either Precor or LifeFitness machines) I know Celebrity is supposed to be more laid back than Royal, but activities were severely lacking – I never thought I would want a bingo game or two because Royal overdoes it, but there were hardly any activities. The daily itinerary listing each day was not well designed and too busy with activities that were not really activities (things like table tennis that is available every day all day). Random items were highlighted. Some activities are not included in the overall list and are only in separate boxes, making it hard to plan the day. Cruise Compass on Royal is much better. Casino is small but nice. I do not play table games but like to watch and noticed they never opened the craps table. Dealers seemed very nice. Good though not extensive selection of slot machines. They did not publicize any special casino events very well. Buffet was the same as most ships – good selection, large quantities, ok taste. Could get extremely busy at lunch. Not much selection of non-bar (i.e., free) drinks – no flavored waters like Royal. Spa café was good, but they had only a few dishes for lunch that did not change. “Smoothies” were just cold juice, but it was nice to get something different to drink. We were able to afford a suite, so had access to Luminae. We ate most meals there – it was amazing food and service was impeccable. After first day, they knew our names and preferences. Rozi our waiter and Vira the assistant waiter were exceptional. Sky Lounge is awesome – great views and nice seating. Milo, the on-board expert was great – his talks were fun and informative and the commentary during Hubbard Glacier was a highlight. We liked the World Class Bar – Nikolas and Roberto are great. Though it’s stuck next to the art gallery and no windows, so not the best location. Again, overall a great cruise, and I’m just nit-picking because it’s easier to remember what isn’t perfect sometimes. All staff was friendly – they would all smile and say hello. Service was great overall. Read Less
Sail Date July 2019
First, the bad. The Celebrity Suite was remodeled and generally a very good job. Except, unlike the regular rooms where the renovation put in a glass-doored shower, the much more expensive Celebrity Suite is left with a difficult to ... Read More
First, the bad. The Celebrity Suite was remodeled and generally a very good job. Except, unlike the regular rooms where the renovation put in a glass-doored shower, the much more expensive Celebrity Suite is left with a difficult to climb into bathtub with a plastic shower curtain -- which we asked be replaced due to smell and which they promptly did. Most important, and referred to in another review, this room (9096) is NOISY! The public space (pool, pool cafe, walkway into pool) is not only noisy all day, including chairs scrapping across the floor, which resonates right into the expensive suite, the NOISE continued all night, somehow. Among all the hotels and cruise ships we've been on, this is by far the noisiest room we've ever experienced. After many complaints, they did close the walkway above us from 10 pm to 6 am, which helped some nights and for some reasons did not help the other nights. FYI, because it is the top floor for units, there is also a large overhang on the outdoor balcony which blocked part of the review. Second, the rest was pretty good. We found the staff, including our butler, to be great -- friendly, competent, nice. We were a large family group so ate mainly in the main dining room for dinner and it was fine. We'd been on this ship before (pre-renovation) and thought the food a bit better this time around. The Martini Bar is well named, and the wines available on the Premium Beverage Package were completely fine, though once or twice we did order a bottle off the wine list. Third, the intiniary overall was good -- most Alaska cruises follow the same route/stops. One excursion was hardly worth it, but others were very enjoyable. Hubbard Glacier was amazing. At Icy Point (Hoonah) we strongly recommend lunch at the Crab House (Crab Shack?) -- the freshest biggest best King Crab we've ever had (and I used to live in Alaska) -- not cheap, for sure, but awesome. Dungeness crab was good too. Read Less
Sail Date July 2019
We chose Celebrity because our travel agent recommended it for fewer children travelling and a slightly more upscale experience. We upgraded to the premium drink package for an additional $10 per day which turned out to be a good ... Read More
We chose Celebrity because our travel agent recommended it for fewer children travelling and a slightly more upscale experience. We upgraded to the premium drink package for an additional $10 per day which turned out to be a good investment since it included all of the specialty coffees and premium drinks at no additional cost. We sampled only one specialty meal (Tuscan) which turned out be be good not great. The embarkation and disembarkation were suprisingly easy and smooth. We were eager to start our cruise and got to the terminal about 1/2 hour before the official start time for embarkation. Fortunately they were already processing people in and we were on board in under 15 minutes. Disembark was almost as easy although customs lines were a little slower. We planned/scheduled our own excursions and all turned out to be great. In Ketchikan we used Islands Wings Service and flew with Michelle to the Misty Fjords. Beautiful flight and all of the passengers wear headsets so the entire flight is narrated by Michelle. We landed on a fjord lake and coasted up onto a beach. We had time to take pictures and explore a little before heading back. Michelle is a very experienced pilot and I would highly recommend this trip with Island Wings. In Juneau we went out whale watching (~2 hrs) and the visited the Mendenhall glacier/Nugget falls (~1.5 hrs). We used Juneau Tours and were very happy with the experience. We got lots of video of humpback whales and were somewhat rushed at Mendehall since the last visitor bus left at 7 pm but we had enough time to make it to Nugget falls and take the pictures we wanted before catching the last bus of the day. I was probably most surprised by how much we enjoyed our excursion in Skagway. We signed up for the Yukon Dog Sledding Adventure with Skagway Day Trips and Skagway Scooter. Our driver/guide Mikey was enthusiastic and a pure pleasure as a guide. I don't recall any guide previously making us feel as if our enjoyment on this trip was the most important thing in his day. Our dog sledding excursion involved a comfortable van ride to the Yukon (~ 2 hrs) with stops along the way for waterfalls, glacier pictures and finally to the Tagish Lake Kennel where we got to hold husky puppies, play with older husky puppies, have a Q&A with Michelle Phillips an Iditarod musher before taking a husky pulled cart (think Polaris 4 wheeler) ride. You find out that these cart rides are part of the husky pairing process, conditioning, and evaluating which dogs work best together. If you take this excursion and have Mikey as your guide and you like dogs I guarantee you'll have a good time. Pros: - Room was larger than expected. - Service was 1st rate everywhere on the ship. - Nightly theater entertainment was good. We saw a comedy show and a couple of musical/dance shows and all were good. - Gym was good. I saw several whales jump while walking on the treadmill. - We are coffee drinkers and the 5th floor coffee shop is Celebrity's version of Starbucks (with alcohol drinks too). On sailing days this was a great place to hang out and read your book or surf the internet. Our package came with 1 device unlimited internet and most of the cruise I had good service on my Galaxy S10. My wife's Apple iPhone for some reason didn't seem to connect as well to the internet. When you are in port service wasn't as good but we have Verizon phone service and we could use Verizon in all of the ports. - Martini bar was fun each evening before dinner - Breakfast buffet was probably the best meal of the day for us. Omlettes and fresh squeezed OJ (premium drink package) were good. Good selection of fruit too. - Room service Turkey BLT & fries with a salad was lunch most days. Cons: Dinner meals were just OK. We always found the starters preferable so we would order 2 or 3 starters for most of our meal and then typically salmon. I tried the steak in the dining room a couple times and at the Tuscan and all were just average at best. Read Less
Sail Date July 2019
Bucket list to see Alaska and it’s beauty. The land portion was most enjoyable. We took the Wilderness Express from Fairbanks to Denali to Anchorage. The train allowed you to see aAlaska not many people get to see. We were lucky ... Read More
Bucket list to see Alaska and it’s beauty. The land portion was most enjoyable. We took the Wilderness Express from Fairbanks to Denali to Anchorage. The train allowed you to see aAlaska not many people get to see. We were lucky to see Denali from the north and south side of the mountain. It was very warm and two of the hotels did not have A/C just fans. The ship was very clean and the staff could not do enough for you. Blu restaurant for Aqua Class passengers was excellent in the service and food. The staff could not do enough for you to make you feel special. The staff took the time to talk to you about your day and family. The excursions we took were great. The Pilots Choice helicopter tour was expensive but worth it. We landed on the Taku Glacier (only 6 on tour + pilot) and the Juneau Ice Field (Tricouni Peak). Beautiful Alaska. In Skagway we took the White Pass Railway tour and train. Amazing views - highly recommended. The public areas were very nice and the entertainment was good. The different activities allowed you to do different things each day. The internet on the ship was slow - I did not use it. I waited until the ports to connect. Would highly recommend to visit the 49th state to see Alaska and learn about the people who live(d) there. Read Less
Sail Date June 2019
Alaskan cruise from Vancouver BC. Sitting on the front top deck enjoying my first drink and taking in the peaceful moment. Relaxing and chilling and then the ships horn blasts with no warning. People ducked, swore, and were shaken. Poor ... Read More
Alaskan cruise from Vancouver BC. Sitting on the front top deck enjoying my first drink and taking in the peaceful moment. Relaxing and chilling and then the ships horn blasts with no warning. People ducked, swore, and were shaken. Poor move Celebrity for not announcing a warning to passengers on decks. The ship was nice and easy to find deck seats to enjoy the coastal views. The sky lounge was a nice indoor viewing spot. There are no pool side bands. No pool games. No ice carving. No rock wall climbing. No flow rider. No water slides. No indoor game arena. No north star. There was a 1/2 basket ball court. Lots of time to soak in hot tubs or sit in a chair. Saw all the evening shows and walked out on 3 of them. Food and room were good. Ship was good. But lacking activities. At least turn up the canned mu8sic past volume 1 at poolside. Read Less
Sail Date June 2019
We have always wanted to see something of Alaska, so we thought, what better way than a cruise? Our choice of cruise line was based upon itinerary, ship reviews and cost. We wanted a 7-day cruise that went up to Anchorage, that visited ... Read More
We have always wanted to see something of Alaska, so we thought, what better way than a cruise? Our choice of cruise line was based upon itinerary, ship reviews and cost. We wanted a 7-day cruise that went up to Anchorage, that visited the Hubbard Glacier and that appeared to be good value for the money. We are budget conscious travelers! Let me say at the outset that the Celebrity Millennium has just been refurbished and was in great condition. As regards the ship, the crew and the food, I can't think of any criticism of any nature at all. It was a pleasure to be aboard! As an aside, we didn't go to the specially restaurants, being quite content to use the standard food services. Unlike a previous cruise with a different cruise line, the food choices were excellent and seating was plentiful. As regards the cruise itself, the highlight, without doubt, was the Hubbard Glacier. What an impressive sight. In clear second place was our trip to the Mendenhall Glacier near Juneau. However, its recession over the last 100 years has been dramatic, so best see it while you can! While other ports of call were of interest to us, most especially Skagway and Ketchikan, they didn't hold the same interest for us as the first two. At Skagway, we enjoyed a bus tour up the Yukon which we had booked online with a private company. At Ketchikan we attended the Lumberjack show which was well done. In total, though, while these places were of historic and scenic interest, the glaciers were more of a focus for us. Unfortunately, we had mostly grey days during the cruise with a smattering of rain (typical Alaskan weather some told us). However, these are factors that one can't control. We found the evening entertainment in the theatre to be very good. We attended four shows, all of which were very well done. Two Russian gymnasts were the highlight for us. We didn't attend any enrichment activities so can't comment on them. I like to keep up a regular fitness program and found the gymn to be well appointed. While not to the level that one typically finds in a shore-based gymn, it was certainly quite adequate. There were also plenty of opportunities to go running during the port calls. While embarkation and disembarkation went very smoothly, it is helpful to be aware of three things. Firstly, when booking our cruise (we do all our travel arrangements ourselves), we could find nothing on the Celebrity website when it came to the issue of embarkation in Seward. Our questions were simple: How does one get from Anchorage to Seward, and, is this transfer included in the cruise price? A Google search answered the first question, but the second remained uncertain for some months. Celebrity certainly didn't reply to an email that I sent asking about this issue. In the end, we presumed that nothing was provided and so ended up booking on the Alaskan Cruise Transfers bus. This proved to be just fine. Others seemed to have something arranged with Celebrity, but how and where they did that, we never found out. . Secondly, at the end of the cruise we had a 1:55 pm flight out of Vancouver. The ship had arrived in Vancouver by 7:00 am. As it turns out we could have made a 12:00 noon flight. It is quicker (and less expensive) to take a train to the Airport (Canada Line from Waterfront Station) than take the bus laid on by the shipping line. However, an important word of warning here. If three of four ships arrive the same morning than you can have as many as 40 buses offloading people at the airport. United Airlines, for one, can't handle these numbers and so the check in lines become very, very long. In this case, expect long delays. Fortunately, the Millennium was the only large cruise vessel to arrive in Vancouver on 21 June - resulting in about 10 bus loads of people. Had there been other liners arrive an airport staff member warned me of the chaos this causes. My third issue relates to the excessive cost of any extra packages you might purchase from the cruise line. For example, $US 300 for their internet package. Outrageous! Our solution was to buy an AT&T SIM card with 40 Mb of data that we used for internet access whenever we had cell phone coverage. Having iPhones we had the SIM card on one and then used that as our local Hotspot for our other devices. While we didn't have outstanding coverage, it worked. I was constantly impressed with the many creative ways that Celebrity had dreamed up to try to entice their passengers to buy high-priced extras of one type or another. Just be aware. All in all, though, a very good trip, done in comfort and with the pleasure of seeing some beautiful scenery. Ah, yes, one other thought. We visited both Denali plus Kenai and the Kenai Peninsula prior to the cruise. While the Denali is beautiful I would highly recommend a visit to Kenai, if time is available. Read Less
Sail Date June 2019
I have been on several cruise lines and this was my first Celebrity cruise. I was told by many people that this would be the best cruise I have taken so far and that Celebrity is the best cruise line. Maybe I was expecting too much but I ... Read More
I have been on several cruise lines and this was my first Celebrity cruise. I was told by many people that this would be the best cruise I have taken so far and that Celebrity is the best cruise line. Maybe I was expecting too much but I didn't feel that it lived up to its reputation. There was really nothing special about it compared to other cruise lines - in fact there were a few areas that were lacking: Facilities - little to no public trash cans in common areas, veranda railings varnish are worn and flaking. Other areas were always clean and well maintained. Information - daily schedule not posted in any public locations, temp on TV always displayed 140F/60C, Celebrity App doesn't include the Solstice even though the entertainment director said it was, daily schedule listed Monday for three different days. The muster drill was the worst I have ever experienced. We were group C1 and we were stuffed standing in a packed hot lounge only to be shown a childish video about washing our hands and then an uninformative theatrical video about the lifeboat and life jackets; this was not a good way to start a cruise. Technology - "high" speed Internet was not high speed - video streaming was not possible and general surfing and access was very slow - especially for the exorbitant price, TV in the room was unreliable - it kept turning off and on, channels offered were sometimes not displayed, TV turned on by itself between 4A and 5A two nights - we finally unplugged it, the music channels were not titled correctly unless Bach and Mozart are now considered "Classic Rock." Accommodations - our cabin was 7277, just above lifeboat 20. On Deck 5 below us there was a kitchen for one of the specialty/private dining rooms. The first few days of the cruise, the door to the kitchen was left open and pop music was being played which ruined the quiet and peaceful atmosphere of sitting in the on the balcony early in the morning and late at night. Sales - like most cruises, they are sponsored by Diamonds International etc. Celebrity was no different, it was like living on a one big sales pitch vessel. The first day we were constantly being hounded to buy drink packages. Following days were were being pitched specialty restaurants, overpriced photos, and drinks. Activities constantly included money making schemes for jewelry and art purchases. Activities and Entertainment - We purchased the ship tour and enjoyed it although the wireless earpieces we were given cut in and out a lot so we couldn't really hear much of the presentation. For the price, I expected a bit more organization. At the end, were were given a piece of rope as a "gift." The other entertainment was top notch! We greatly enjoyed all of the shows we attended and thought that the talent and production value was excellent. Read Less
Sail Date June 2019
The ship is a beautiful ship, and the international staff were excellent. The cabin steward was great, and everyone we met was so friendly and helpful. You could not ask for nicer people and better service while on board. Food was ... Read More
The ship is a beautiful ship, and the international staff were excellent. The cabin steward was great, and everyone we met was so friendly and helpful. You could not ask for nicer people and better service while on board. Food was excellent - above my expectations. There was a wide variety of foods in the general cafeteria - from salad bar to excellent Indian buffet to sandwiches, burgers, whole roast turkey or ham, asian food, pizza, lots of good deserts. The table service restaurant was also very good, with a good choice of well-prepared foods every night. We did not eat at any of the premium restaurants. I did not really find the need to - food was good enough! The ship is a beautiful ship. It feels spacious, and the only times it felt crowded was in the cafeteria. Art was modern and gave the ship a modern and lively feeling. Most days there was pleasant music from a live group playing in the center atrium area which added a nice ambiance. One weird, and not so good thing with the ship itself: There is a basketball court at the very front of the ship in a most premium spot. Bizarre - as the kids playing basketball could care less about the view, and if you were in the lounge/viewing area below you often heard the thump, thump, thump of balls being bounced on what is your ceiling. That being said, the layout of the ship was pretty good with lots of areas to chill out in. We loved the front lounge/viewing area (mentioned above) with it's incredible 180 degree windows and views, and comfy chairs to sit and watch the world go by. Most nights they were playing disco or band music (although not too loud), so if you wanted a really quiet place to retreat to, this wasn't always the best place. But the view was to die for. My only real complaints lie with the cruise line itself and deceptive practices and outright incompetence or lies. We were booking a year ahead for a family reunion and my wife has food allergies. When we were investigating the various cruise options, the agent told us that it was best to get a guaranteed table/dinner time as the waiter would make sure the allergies were taken care of every night. Even though the 6:15 seating was full, he told us that the allergies would guarantee us a table at that time. Needless to say, after we booked that turned out not to be true. After a few calls over the next 10 months we finally got that done (one person even suggested we call EVERY day to ask for this hoping a table would open up). They confirmed this in writing to us, but that's not the end of that story.... My wife also filled out a very detailed allergy form, and submitted it a year ahead when we initially booked. She decided to call 2 weeks before the trip to make sure everything was in order. They said they never got the request. Really? She submitted again. When we boarded the ship, the first night we went to dinner and our family was seated at two different tables - even though we got written confirmation that we were to be seated all together. It was total chaos in the dining room that night. Presumably ours wasn't the only screwed-up reservation. It was only through the very kind guests at one table who agreed to move and take a less desirable table that we ended up together. Then the final problem came on the last day. We had some onboard credit, and the night before we got a draft bill which showed some credit left. We asked if we should spend this before the trip ended, and the staff person in customer service told us that this was not necessary - it would be refunded to our Visa. Guess what... It was not, and down on the bottom of the bill it says non-refundable (even though right under the credit amount it clearly says "This amount will be credited to your Visa"). That's mis-leading at best. I should also mention that the food allergy issues for my wife were a bit mixed. On the one hand the kitchen was incredible - allowing my wife to order anything from the menu the night before, and then having that item made allergy free. Wow! Also, at lunch in the cafeteria, we would often have a waiter look all over the room for us to bring my wife an allergy-friendly desert. That's amazing! The flip side was that in the cafeteria, virtually nothing was labeled as to the ingredients, so while the choices were fantastic for me they were a pain for her. If you wanted to know the ingredients of any one item, you had to ask the busy staff, who would then track down the busy head waiter, who would track down the chef. Minutes later you would get your answer. This was all unnecessary, as you could see the food signs were pre-printed and had been used many times - so why not just label them like "Contains, nut, shellfish, dairy etc." Again, when we booked, we were told something to the effect that that the chef would walk us through the line and describe what my wife could have. It all sounded very personal. Well, when you have a thousand or so people scurrying for food and the staff trying to keep up, that's out of the question. Maybe that was not realistic of us to expect, but then again why tell us a line of BS. So the bottom line is that in spite of the deceptive and incompetent practices of Celebrity, we enjoyed the trip due to the really beautiful ship and exceptional staff on board. Read Less
Sail Date June 2019
We sailed a 'back to back' from Vancouver on 7th June to Seward returning by the 21st June. We thoroughly enjoyed the sights, trips and scenery even though we had a few days of rain. So.. why not a rating of 5 ? - no ... Read More
We sailed a 'back to back' from Vancouver on 7th June to Seward returning by the 21st June. We thoroughly enjoyed the sights, trips and scenery even though we had a few days of rain. So.. why not a rating of 5 ? - no relevant guest speaker on the Northern Cruise, instead we had lectures on the Mayan Peninsula and cave diving. Celia Garland, the naturalist, gave excellent talks on Alaskan wildlife on the Southern cruise - several issues regarding the Ocean View cafe...hot food often cool or cold, tables not cleared, guests in bathrobes and children in wet swim suits allowed in, many guests not sanitizing or washing hands on entry, the washbasins were often dirty and nearby washroom had toilets out of use for days - Main dining restaurant shambolic on first couple of nights on both cruises and the Evening Chic dress code was completely ignored with guests wearing baseball caps and ripped jeans - only suite guests have access to forward open deck and sun deck, a new policy which is restrictive to the overwhelming majority of guests - restrictions on entry to the Cosmos lounge e.g. kid's club uses the lounge for activities, sometimes until 10 p.m., private functions in the day time - poolside staff allowed guests to drink from glasses in the whirlpools There needs to be a tighter grip on the running of certain aspects of the Millennium. Would we sail with Celebrity again ? Probably...but on another ship ! Read Less
Sail Date June 2019
We absolutely loved this cruise. We thought we would do this cruise for our 50th anniversary but we just couldn’t wait. Embarkation went very smoothly and quickly. The ship was beautiful and never seemed crowded except for the buffet of ... Read More
We absolutely loved this cruise. We thought we would do this cruise for our 50th anniversary but we just couldn’t wait. Embarkation went very smoothly and quickly. The ship was beautiful and never seemed crowded except for the buffet of course. We sailed aqua class and are so glad we did. Our favorite restaurant on the ship was Blu. Such mouthwatering food and so many choices. We ate breakfast there everyday and dinner almost everyday. The service was unbelievable, someone there to take care of every need practically before you needed something. We learned a lot from the different speakers and the entertainment was great. We did all our excursions through the ship, the trolley in Ketchikan was the only thing that was less than stellar. We all enjoyed the lumberjack show although the line to get in was very long. Juneau was the second stop.The whale watch excursion was so exciting, we saw 5 whales one of them was just a baby. The Mendenhall glacier, was a sight to behold. It is sad how much the glaciers are melting. Next part was Skagway, we took the vintage rail to the White Pass Summit. It was great to hear about the gold rush. We learned amazing new things about it. Well, at least it was new to me. Our major disappointment was the helicopter to the glacier and the dogsled excursion, we got all dressed in our warm clothing and boots, went up in the helicopter, saw a smaller glacier on the way up, but we encountered dense fog and had to go back down. It was nothing that was anybody’s fault but it was to be the highlight of our trip. We were refunded in full, so I guess we can look at it as a free helicopter ride. We traveled with our best friends and we loved this cruise. It may be harsh, but I left off one star because the drinks did not measure up to other cruises we have been on. For example the Bloody Mary’s had no celery nothing but the mix and the alcohol. I tried margaritas at two different bars and they were both terrible. All in all the cruise was worth every penny and I would definitely go again! Our room Stewart “Devin” was great! He kept our room stocked and clean throughout our cruise. All of the crew would bend over backwards to help all cruisers. They always were smiling and had kind words for everyone. Read Less
Sail Date June 2019
I choose this cruise for three generations,: a 14 year old boy, parents and us, the grandparents. The 14 year old is a world traveler and all of us enjoy good food. I believed Celebrity had great dining and I was not disappointed. We ... Read More
I choose this cruise for three generations,: a 14 year old boy, parents and us, the grandparents. The 14 year old is a world traveler and all of us enjoy good food. I believed Celebrity had great dining and I was not disappointed. We marveled how it could produce french onion and all the soups hot to the table. The last night grand finale souffle for dessert was perfect! i would have liked more included dining areas. There are many things for the higher class travelers - dining and activities. We were surprised that we became attached to our waiter. He was very pleasant and enhanced our sailing. Rancio was not available the last night but he came to our table to wish us a safe journey home. It was small personal things like that which made us smile though out our cruise. Having been on other cruise lines, we were disappointed in the activities and entertainment. Perhaps just not to our taste. As a family group, it was not important because we talked, played cards and read books to fill the time.. There were few kids on board so not much excitement in the teens club. Our teen spent some time there. We loved that 5 Asian boys and our boy from AZ could enjoy time with games. The excursions and ports were as expected. (We had been to Alaska before.) The kids took a private 6 passenger whale watch tour in Hoodah that was fantastic. We took the shuttle and saw two bear cubs along the shore. Our cabin 6155 was a "partial obstructed' with only a pulley to lock the view. Our kids in 6167 could see the top of a life boat but not an issue. Our balcony was larger because it was on the leading edge of the hump. I looked for a reasonable, food highlight cruise (Celebrity in early June), easy access (flight to Vancouver and hotel shuttle for the first night) Aerocar Services picked us up to transport to the ship. Embarkation was organized and swift. Success!!!! Read Less
Sail Date June 2019
Bucket list cruise that fulfilled all expectations. Visited Icy Strait Point, Juneau and Ketchikan. Not forgetting the amazing Hubbard Glacier. Saw so much wildlife including a brown bear who came within 15ft of us. Too many experiences ... Read More
Bucket list cruise that fulfilled all expectations. Visited Icy Strait Point, Juneau and Ketchikan. Not forgetting the amazing Hubbard Glacier. Saw so much wildlife including a brown bear who came within 15ft of us. Too many experiences to list. Took tours through Celebrity. Booked them online before we sailed which was much cheaper. All the tours were excellent. See below for cabin reviews. Blu restaurant food was excellent although the service could be very hit and miss. The Oceanview Restaurant always delivers excellent food although i felt that cleanliness of the tables could have been better. Dined in Le Petit Cuisine which was excellent. This is a must visit especially with children. The Cocktail Bar is a lot of fun and the measures very generous! Only went to one show this time which was ok. Made the most of the stunning sunsets from the Sunset Bar. Would highly recommend this cruise, certainly the top one we have done. Read Less
Sail Date June 2019
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