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53 Celebrity Alaska Cruise Reviews

Cruise ship was supposed to be newly remodeled, but they went cheap on using double pane glass for the balcony doors, so you can hear EVERY LITTLE THING! We have been on several other cruises with other lines, and Celebrity advertises as ... Read More
Cruise ship was supposed to be newly remodeled, but they went cheap on using double pane glass for the balcony doors, so you can hear EVERY LITTLE THING! We have been on several other cruises with other lines, and Celebrity advertises as “luxury” and “superior” but that couldn’t be further from the truth. In the past one of the best parts of a cruise is how friendly and fun the staff is, but don’t expect that on a Celebrity cruise. The spa overcharged us and was the most rude of all, also not honoring our appointment time (which I had made months in advance), they saw us an hour late, which messed with our other plans for the day. The food was a huge letdown in quality and taste, it should also not take 3 hours to get through a meal. Tried to get issues resolved on the cruise ship and with their post cruise department, but they do not care. Spent $10k on a post deployment vacation for my fiancé so we could rest, relax and see beautiful Alaska together, what a letdown. Celebrity offered $500/each towards our next cruise, NOT GOING TO HAPPEN! Read Less
Sail Date July 2019
Before you jump to conclusions I have been on 10 cruises and this literally was the worst. The only things we enjoyed were the shore excursions. The ship is in great need of being redone. There was dust and apparently other things on the ... Read More
Before you jump to conclusions I have been on 10 cruises and this literally was the worst. The only things we enjoyed were the shore excursions. The ship is in great need of being redone. There was dust and apparently other things on the ship making people cough and sneeze all the time. We both left the ship not feeling well and I ended up at the doctor and more time off work due to my illness. This was our first time on Celebrity and will be the last. It was so bad my husband is talking about never cruising again. They were out of my husbands drink of choice the first day telling him it hadn't been loaded yet (we were at sea already), then they got upset when he wouldn't drink their alternative. They truly ran out of Bud Light on the 4th day of the trip. Amazing!! They closed the buffet many times a day and had the same foods every day with no variety. The curtains in our stateroom were literally falling to pieces. I had to use a paperclip just to keep them shut at night. The tie backs were held on the wall by a nail and a safety pin. Our bed were rutted in the middle and kept coming apart and my husband kept falling in the crack. I could go on for hours but don't have the desire to get deeper into the mees it was. Read Less
Sail Date May 2019
We sailed 10 days to Alaska. We are experienced cruisers and chose Celebrity because it sailed roundtrip out of Vancouver on a date we wanted. We fell for their marketing hype. It was expensive and not worth the cost. We sailed in a ... Read More
We sailed 10 days to Alaska. We are experienced cruisers and chose Celebrity because it sailed roundtrip out of Vancouver on a date we wanted. We fell for their marketing hype. It was expensive and not worth the cost. We sailed in a Concierge class cabin midship. We bought the classic drink package as a perk. There were some good points which I'll cover first. We did not pay much extra for the concierge class cabin which gives some extras that we thought were worth it. You get an expanded room service breakfast menu which included fresh squeezed orange juice and fruit smoothies. You get foot rests on the balcony which were very good. The afternoon canapes were good but we stopped them after a few days because they sat too long before we could eat them. They would be really good if you have late sitting in the dining room. Nice to have a canape with a pre dinner cocktail. The extra thick bath robes were really good especially on chilly mornings on the balcony. The bottle of bubbly in the room was actual French sparkling wine. It was decent and a nice touch to start the cruise. They no longer put flowers or fresh fruit. No longer give you a canvass tote bag. The Concierge was never around. Cabins were a good size with decent storage for a short cruise. The bathroom was very good with lots of hot water. Very poor is there is no self serve laundry anywhere. Throwing your stuff away and buying new stuff in port is cheaper than using their cleaning service. Staff were very friendly except for one buffet wait staff they brought on in Juneau. Rude and surly. I can't imagine what she will be like after 2 months at sea. Our cabin was really well maintained by a very friendly and helpful steward. He was always around and grreted us by name with a smile. Dining room staff were awesome. Very attentive and willing to correct the problems. We did not get bothered too much by the upselling. Ships officers were nowhere. Crusie director is tiresome after the second day. Very stale jokes. Food quality was mixed. We had some good meals and some very bad ones. Both in the MDR and the buffet. The buffet was mostly bad. Had many dirty plates and cutlery. More than half the items were East Indian and Asian dishes EVERYDAY. I like that food but this was way too much. It gets really boring seeing the same stuff. Some dishes were inedible they were so dry and tough. Maybe leftovers? Pasta stations were bland and watery. Pasta Soup! I was served RAW steak and RAW burger by the grill. Other guests had similar experiences. Some were very angry. We ordered poached eggs one morning in the MDR. They arrived in a bowl of melted butter!. Seriously. They have theme nights in the buffet. On Alaska day the only dish that was even remotely considered Alaskan was fish cakes and they were awful. I assumed they were left over fish from yesterday remade into patties. Not even a piece of salmon. No Alaska cod. No Albacore tuna. Alaska is the salmon capital of the world folks! We ate at Murano one night which was pretty good but too expensive. They offered a crab dinner one night which was an extra $45 plus tip each for a single king crab leg. I guess they have never been to Las Vegas!! The drink package was alright but selection is limited. Had no problem getting drinks or refills. Cappuccinos and Irish coffee in the Cafe were nice but they have to learn to wipe the tables. The mixed fancy cocktails were using premix and had hardly any alcohol. I would not buy the drink package unless it comes free as a perk or is very very cheap. Bottled water is the kind you get 6 for $1. The shopping on board is terrible. Poor quality and prices that are insulting they are so high. I can buy scotch for less in a retail store than their duty free prices. To order a $20 bottle of anything for your cabin is $100 plus tip!! They must believe their customers are stupid. They try to sell a cruise video at the end for $35. We saw a preview and it was stock footage from years ago. The ship was parked in different locations and pier has since been changed. You can get the same for free on youtube. The casino was poorly managed. We repeatedly had a young big loud drunk on our poker table and they did nothing to remove him. The art sales are a joke. Lots of Peter Max works. You should read about the current scandal surrounding Peter Max. The entertainment was awful. Jazzercizing while screech hollering is not entertainmant. Their troupe was not talented! The ships band was awesome. Probably the best we have seen on a cruise ship. Unfortuanately whenever they played around the ship it was jazz or the chacha. UGH! The guset services desk staff are indifferent not friendly at all. They gave use the wrong info several times. Had to get the right answers from other passengers. The main reason we would not cruise again with Celebrity is we feel their pricing system is predatory. It is like a dutch auction / russian roulette game. They hook you in and then start dropping the prices after you have paid. This happens sometimes daily. Our dealings with Alex from customer service in Miami were very poor. He did not honor his word. We felt bullied. Well Celebrity you had a chance to steal us away from Princess but you blew it. I feel you don't care about your passengers. You don't deliver what you advertise. You have not answered my 2 e-mails to you. You should learn the cost of acquisition of new customers and the future sales value of a loyal customer. We are wealthy, retired and active cruisers. Very poor business management. I doubt you read these reviews. My booking was 8608148. Call me if you have the courage. Read Less
Sail Date May 2019
Dirty and smelly cabin, ship (infinity) well past its use by date, do not go on it. They are really not bothered when you complain.We have cruised 16 times with various other companies and this is the first time that we have had cause ... Read More
Dirty and smelly cabin, ship (infinity) well past its use by date, do not go on it. They are really not bothered when you complain.We have cruised 16 times with various other companies and this is the first time that we have had cause to complain. Celebrity complaints department have still not replied to us.This was a very expensive trip of a life time, cruise Alaska then the Rocky Mountaineer, while Alaska was great coming back to a tired old ship with a shocking concierge level stateroom spoiled the whole trip.The food was mostly bland, in the maim dining room it was ok but never more than that. As with all the cruises we have been on, the crew were very good, it must be hard for them working on a ship that is so bad. This was the last season for Infinity in Alaska, perhaps we should have waited. Embarkation was terrible due to US Customs. Cabin score is 1 star because it wont allow zero. Read Less
Sail Date August 2018
Next stateroom smokers filling our room with smoke. No coffee or tea included with dinner at our restaurant Blu. I had to pay almost 6$ for a cup of coffee! In the cafeteria coffee quality was quite bad as well. In room breakfast was bad ... Read More
Next stateroom smokers filling our room with smoke. No coffee or tea included with dinner at our restaurant Blu. I had to pay almost 6$ for a cup of coffee! In the cafeteria coffee quality was quite bad as well. In room breakfast was bad and they NEVER got it right ( no cheese in omelet) underlined was always with cheese. I gave up. Toast like cardboard. In Blu we had to ask SEVERAL times to refill our glasses before it was done. Health food cafe had the SAME options all the time. Every pie had a disgusting, almost plastic crust you couldn’t cut let alone eat!! Selling, pushing, selling, pushing. Even lectures about the icebergs had messages to buy Tiffany blue diamonds( so like the color of the icebergs! Give me a break!....) Totally inappropriate and unscientific, no serious lecturer would push buying diamonds resembling the icebergs....ridiculous. He also pushed Alchool in your coffee, etc. Annoying! Singers, players around the ship totally out of tune, horrible. Shows in theatre were very good. Staff was nice and Polite. Our stateroom attendant was very good. Wifi prices were beyond ridiculous! Overall impression: we paid over 6k for two people, we felt it should have been 2k, to be fair. Bad food, no coffee included with dinner at our restaurant Blu, so so food, fake pie crusts, wrong breakfasts consistently, selling and pushing non stop, lectures mixed with selling merchandise...only a totally dumb traveler would fall for such tactics. Wait, did I mention the smoking in the next balcony/ cabin, over and over again, filling our cabin with THEIR smoke? Total waste of money and vacation time. Read Less
Sail Date August 2018
Have been on 50 plus cruises This was absolutely the most disgusting food ever in all venues , including luminae, the restaurant exclusive to suite Passengers. The service staff were heroic in their effort the mitigate the very very ... Read More
Have been on 50 plus cruises This was absolutely the most disgusting food ever in all venues , including luminae, the restaurant exclusive to suite Passengers. The service staff were heroic in their effort the mitigate the very very poor food quality. The “chefs” didn’t attempt to defend the inferior quality of the products served . Have sailed Celebrity in the past , last time approximately 8 yrs ago. Would not recommend this ship if food quality matters The suite was acceptable. The steward did his job adequately. The Butler was rarely visible Bartenders were good but bar service was inadequate. Celebrity needs to upgrade their food quality especially if retaining suite passengers matters . Additionally, if a customer pays 4 times the price of an average cabin special amenities should be provided such as priority exit and entry Lines In summary, strong efforts from servers and staff but horrendous food. Read Less
Sail Date July 2018
We spent a few days in Seattle before making our way to Vancouver for embarking on our cruise. Seattle was spectacular and we loved it! We were so excited for our adventures to begin. After arriving at the port,the boarding process ... Read More
We spent a few days in Seattle before making our way to Vancouver for embarking on our cruise. Seattle was spectacular and we loved it! We were so excited for our adventures to begin. After arriving at the port,the boarding process wasn’t that awful and after 2hrs. We were on our way onto the ship and ready to explore... The ship overall is slightly dated and it shows. Our cabin was ok but smaller than you would think. Our attendant for our room was decent and we really didn’t have any issues with our cabin. The issues with our vacation started with our missing luggage. Late delivery and the fact that I had to go to guest services to identify our missing baggage?! One of the biggest components of a cruise is your dining. That being said, this was one of our biggest complaints which was met with beurocratic deaf ears! We were never given the opportunity to choose our dining options in advance and this error could not be corrected once aboard ship. Even though all of these issues were brought to the attention of appropriate personnel, nothing could be done?! The general service from ships crew was awful! I’m sorry; not my job; I don’t know are three things you should get used to hearing on this ship... Excursions were also a hot mess. I booked a seaplane and fly fishing excursion only to find out on board that it was catch and release only, that wasn’t mentioned in the brochure that details the excursion. There was also miscommunication regarding another excursion that led us to change the meeting place (3 different locations) and the staff was clueless to help us find our way... had the local operator of the tour not waited on us, we would have missed our excursion. We cancelled another based on these two excursions and that also was met with beurocratic resistance?! Overall, poor service, miscommunication, and bad food makes this trip an absolute waste of time and money. The $6500 cabin for four was definitely not worth it. I’ll NEVER cruise Celebrity again! Read Less
Sail Date July 2018
The first week by Celebrity Cruises done on land was the worst land tour we have ever taken and we have probably done 35 land tours all over the world.No food included and no choices on where to eat.Nothing was open, no restaurants , no ... Read More
The first week by Celebrity Cruises done on land was the worst land tour we have ever taken and we have probably done 35 land tours all over the world.No food included and no choices on where to eat.Nothing was open, no restaurants , no coffee shops and the train ride of Alaska was cancelled due to weather.They contacted out this one week to an outside company and had no rep there to have a plan B.We spend the whole week going by bus instead of train, from nowhere to nowhere and seeing nothing.No activities were planned and they blamed everything on the weather.They should have sent a rep there a week before and either reversed land and ship, or just cancelled.We spent the week going from Safeway stores to Fred Myers grocery stores to buy snacks and drinks as there was nothing else available.When we got on the ship which is small and dated they said that they would give us each $150.00 as a compensation for having ruined our vacation and week.They now say that they can do nothing more.There were three buses of about 47 people in each. We were all un happy and they did not really care and still do not care.Ship was nothing special, lots of food, none of which was decadent.Gym wanted to charge $11.00 for spinning classes, claiming that they belong to Canyon Ranch, which by the way does not charge for classes once you are staying there.All in all, I will never set foot on any of their ships or trips again.Spoke to the assistant to the President and CEO , who said they have decide to do nothing for us.Very poor show for such a large company .Do yourself a favour , go with another company !I wish I had. Read Less
Sail Date May 2018
OH NO, DON’T GO! CRUISE FROM HELL! GOT SICK! PROFITS OVER PASSENGERS! Celebrity Solstice Alaska Cruise. Embarkation, guest services & excursions were horrible. (1.) Embarkation day was a nightmare. 3 ships in port. Arrived at 11:30 ... Read More
OH NO, DON’T GO! CRUISE FROM HELL! GOT SICK! PROFITS OVER PASSENGERS! Celebrity Solstice Alaska Cruise. Embarkation, guest services & excursions were horrible. (1.) Embarkation day was a nightmare. 3 ships in port. Arrived at 11:30 a.m. Didn’t board ship for many hrs. Totally disorganized. Port reps stated no Celebrity reps to assist. Check-in counter’s credit card machine malfunctioned. Waited longer. Took hrs. Then instructed to go to another room & wait for our number to be called. Then directed to another room. 100’s of passengers in back and forth lines. Port reps reminded us 3 ships were in port. I asked “Why don’t you have 2 ships in port on one day & the 3rd another day”. Celebrity contracts with the port, we pay port fees, makes Celebrity responsible. Celebrity reps should be present & assist it’s passengers without giving full authority to the port. During the week, embarkation stories were common topic amongst passengers. Elderly woman complained that she waited in line for hrs. & was refused food for her diabetic husband. (2.) Specialty dining discount offer in room. Discount in specialty restaurants if prepaid on the 1st day of cruise, could be used any night of cruise. Called to confirm with guest services. Was told it was valid on 1st night only. Asked to speak with Neal, the manager. Guest services rep asked what it was regarding. When I said “I preferred to speak with the manager,” she rudely said “What do you think this is a bloody hotel”. Guest service staff were patronizing figureheads who lack authority to make decisions. (3.) Booked the ship’s 1st log cutting show & totem pole excursion in Ketchikan. Met early in the morning. 5 ships in port that day so had to tender in. Were delayed & missed our scheduled log show returning hours later. Delayed us so that 2nd excursion group was on time & saw the show before us. 2 1/2 hr. excursion became 5 1/2hrs. Returned to ship for lunch just as food was put away. Day was chaotic, not fun & frustrating. (4.) Began to feel ill on the last day of the cruise. Arrived home sick (vomiting, diarrhea, & developed a rash). Read Less
Sail Date March 2018
On Day 2 our toilets wouldn't flush, this continued for approximately 10 hours, and then would work intermittently for the next three days. We called guest services and they did not appear to have any understanding or care for the ... Read More
On Day 2 our toilets wouldn't flush, this continued for approximately 10 hours, and then would work intermittently for the next three days. We called guest services and they did not appear to have any understanding or care for the issue. I thought a flushing toilet would have been standard in all cabins There was no explanation or phone calls to explain when the toilets would be repaired. This caused great embarrassment between both parties. If the toilet incident had not occurred maybe the following things would have been overlooked, 1. There were socket covers falling off the walls in the cabins, 2. The hot tubs were cold especially the outdoor ones. 3. We had an all-inclusive drinks package but usually found ourselves running around looking for a bar that was open or someone to get us a drink. Yes we did pay 18% gratuity charges 4. The Aqua Class snacks in the afternoon were also a cause for concern, who puts shrimp on a plate in a room to be eaten later, this is food poisoning waiting to happen. 5. Room service was not delivered at the scheduled time, and when it did arrive it was always the wrong order. Good job we didn’t have any food allergies. 6. Our rooms were not tidied in a timely manner by the room attendant. Overall the Celebrity Cruise experience was far from superior, we had expected much more. After many cruises with Carnival in a lower class level, they were more attentive, and they have always given me the feeling I was an important guest. I do believe I could have saved a lot of money and had a better experience if I had gone with Carnival. Read Less
Sail Date August 2017
I chose this cruise because we had sailed on the Millennium 3 previous times and we really looking forward to this cruise but were greatly disappointed. Previously the food was great, flakey pastries that were delicious and a variety of ... Read More
I chose this cruise because we had sailed on the Millennium 3 previous times and we really looking forward to this cruise but were greatly disappointed. Previously the food was great, flakey pastries that were delicious and a variety of great foods were presented in the Metropolitan Restaurant, Chilled Watermelon Soup, a variety of gourmet foods and if one didn't like what was available a New York Strip steak was available. Now the food is heavily seasoned with garlic to the point of indigestion which could be due to a Mideastern chef. The pastry looked wonderful but was tasteless. The food was similar to the Carnival Elation, leftovers galore at every meal in the Oceanview Cafe and worse they were crusted and dried from being left on the serving line too long. Other passengers mentioned that the food was not as good as previous sailings as well. The food in one's hometown cafeteria is better in that one has a greater choice and it tastes better. After seven days on the ship we only ate four times in the MDR due to the lack of variety and lack of "special" food on the menu that we either couldn't prepare at home or eat at a local restaurant. A certain Italian restaurant could make a killing on the ship because their menu is far better than the Millennium. Cruise prices have increased over the past few years and who we had to pay for this particular cruise was not worth the money. It appears that Celebrity extracts as much as possible from the passengers and in return gives as little as possible. We cruise partially because of the great food presentations that Celebrity had on previous cruises, no fruit or watermelon carvings, towel animals are a thing of the past, no ice sculptures, no late night extravaganzas etc. And the Broadway shows? Forget it, they now have one and two person shows except for one show which we walked out on. The Millennium used to be a great lady dressed in the finest regalia and now it is a tawdry old streetwalker that has lost her youth and vitality with makeup caked on in an attempt to lure customers. The crew is great, no complaints there but the ship has fallen from it's former high standard, it is corporate headquarters cutting costs every way they can from no Q-Tips in the bathrooms to well worn towels. With the exception of breakfast, it's difficult to mess up scrambled eggs but the idd their best and the grapefruit sections are history-no more. Celebrity is rated as one of the high rated cruise lines but not anymore, as aforementioned, we have sailed a total of four times on this ship and it was great and that is why we returned this time only to be greatly disappointed. Read Less
Sail Date August 2017
This cruise was recommended by our Travel Agent. We were very disappointed with the ship and the food. While the staff was courteous and accommodating, it couldn't make up for where the shipped lacked. We found it a rather boring ... Read More
This cruise was recommended by our Travel Agent. We were very disappointed with the ship and the food. While the staff was courteous and accommodating, it couldn't make up for where the shipped lacked. We found it a rather boring cruise with not much to do on the ship. The sit down dinners were extremely disappointing. The beef was tough and full of grizzle. The chicken was rubbery. The pork was fatty. It just got worse with each meal. After returning back to the ship later in the afternoon, there was no food left. An almost empty salad bowl. They told us to wait for tea time. I have never been on a ship where there was no food. The desserts weren't much better. The best thing on this cruise were the croissants in the morning. How sad it that. We paid a lot of money for this trip only to be very dissatisfied. One good point was the 9:00 pm show each night. That is the only positive I can give. Another point is they need to increase the morning sit down breakfast longer then an hour and a half. The shopping on the cruise was pretty pathetic also. The casino if so small you can barely get around in there. The ship needs some help, it looks very old inside. Upon our return home, we informed our travel agent how disappointed we were with the trip. Read Less
Sail Date August 2017
This is the third time we have cruised with Celebrity. The first and second time the experience has been perfect, really perfect. Not a single complaint or issue. Hence we booked this cruise. On reflection, a mistake. I would urge ... Read More
This is the third time we have cruised with Celebrity. The first and second time the experience has been perfect, really perfect. Not a single complaint or issue. Hence we booked this cruise. On reflection, a mistake. I would urge you to take a look at the photographs as part of this review. To say we were disappointed would be an understatement. First off, as soon as we got on board, the first impression was a tired, old ship. We sat down at a table for lunch; it had a large crack, right across it. Worst of all was the cabin… soon as we walked in, we noticed that the bedding had holes in it! We then noticed that the bed skirt was grubby…. Not looking good. So we then pulled the duvet out of the cover and were DISGUSTED at the condition of it, with yellow and brown stains. The toilet had a black ring around the top of the water line. The bathroom mirror along the bottom was badly marked Of course we complained, and all bedding was changed immediately, but it sets the cruise off to a bad start. On the night, the cabin was FREEZING, seems the thermostat was faulty… again this was changed, but on the second night, it was still cold in there… it was adjusted by the engineer again. We had several sleepless nights due to the fact the rubber seal on the door was defective, and caused a whistling sound and a draft. Service in the restaurant was not up to the standard we had experienced on the two previous cruises, and I didn’t feel the food was as good. Embarkation was a shambles... we stood for 2 hours! All in all, not a good cruise, fortunately Alaska and great weather was the only good points. Of course Celebrity have admitted it was poor, and offered us money off the next cruise, if we go with them, but I have lost faith now that Celebrity can meet our expectation in the future. Read Less
Sail Date June 2017
We went on this cruise with 20 family members for a 50th anniversary. As soon as we boarded we were constantly harassed by crew members trying to sell something. This was our 3rd cruise (first and last on Celebrity). The first 2 days ... Read More
We went on this cruise with 20 family members for a 50th anniversary. As soon as we boarded we were constantly harassed by crew members trying to sell something. This was our 3rd cruise (first and last on Celebrity). The first 2 days were the worse with hard sell pushes for drink/spa/dinning packages. After that we only saw the sell pitch when going to meals or watching their TV. The ship was dated, meals were average, we ate in the dinning room with our family for 3 nights, buffet the others and the last night in Qfine (it was amazing, but was also $45 extra). We sampled all the deserts and while they looked great, it was hit and miss, some not eatable, some good. The entertainment was good, but unless you were a big gambler or drinker, not allot else to do on the ship. We did 2 events planned on the ship. Pools, sauna and hot tubs were ok, but crowded. Allot of extra fees for spa equipment, classes, etc. My wife is hearing impaired and for some reason they have disabled the Closed Caption on their TVs. We went to customer service and asked about it, and they claimed their satellite didn't provide closed caption even on the major network channels. All over the ship there were signs for hearing impaired devices. When we asked at the customer service desk within 10 feet of one of these signs they were clueless. Most of the staff seemed to speak English but not understand the language. We finally got help in the theater with the hearing device. Made performances much better for my wife. We did 8 shore excursions, 7 were good. Zipline was great. We never saw bad weather, but the ship was constantly rocking. On our first Disney cruise we saw 20 foot waves and the boat never moved. When we were in port, I went to the "wave pool" and asked one of the crew to turn on the waves, he said we don't have a wave machine, it is just produced by nature :) It wasn't bad that it made you sick, but it was noticeable, I wonder how the ship would be in more than 3 foot waves. Read Less
Sail Date June 2017
I Though that "Aqua Class" would be better... and was wrong! We traveled from Yokohama, Japan on a preposition cruise.. then to Alaska. Our first cabin on deck 2 had very little water pressure. The ship ran out of ... Read More
I Though that "Aqua Class" would be better... and was wrong! We traveled from Yokohama, Japan on a preposition cruise.. then to Alaska. Our first cabin on deck 2 had very little water pressure. The ship ran out of 'prunes' after two days at sea. Ran out of scrimp after four day at sea. The general buffet was disorganized... people tiring to enter in all directions.... food was NOT reachable because of the "plexiglass shield".. getting stuff form the second and third row ... was a joke. We did like the ships layout... however this did not makeup for the operational flaws. The stage shows were the best that we have ever seen and we enjoyed the late night "Cosmos Lounge".. with it's offerings. The food disapeared after 9:30 PM and except for pizza... nothing! This was our first Celebrity Cruise and ...our last! Too many other great cruise options for us to waste our time and money on something sub-par! Read Less
Sail Date May 2017
We chose this cruise because our travel agent said it was one of the best. So we thought we were really going to enjoy this cruise if it is going to be better than Norwegian, Princess and Royal Caribbean! Well very disappointed from Day ... Read More
We chose this cruise because our travel agent said it was one of the best. So we thought we were really going to enjoy this cruise if it is going to be better than Norwegian, Princess and Royal Caribbean! Well very disappointed from Day 1... And just so you know we really are not complainers... We have never had a complaint about any other cruise line - and we have been on about 8 cruises... We waited for 5 hours to get on the ship... We were Concierge Level which really meant nothing. I grant you it was not the cruise lines fault (I don't think) but come on 5 hours to get on the ship... that is ridiculous. They said we were to go to a special dining area (for lunch) since we were Concierge level... We finally got there and the lady said sorry we are closed now - that we had to eat upstairs. Went upstairs and it was terrible... Smelt like a cafeteria. At 9:15 I ask our room Stewart for an extension cord because there were no plugs by the bed (for my husband's sleep machine). He said he stopped working at 9:00... What??? I told him we needed a cord and he said call down to front desk. Wow!! I think there was another way to say that... He was great after that even though he did argue with me about how to open the door when my husband or I could open it.... Tried to sleep that night and my bed and vibrated all night... We didn’t put quarters in it either...LOL We called the front desk every day and they said they would check in to it. Finally about the 3rd day they sent someone up and he said wow you bed really does shake and the whole room vibrates... I told him I was not able to hardly sleep because it was so bad. He said he would see what he could do. They called later and said there were no more rooms available... and they could offer us $200 credit on our next cruise. My husband kept trying to talk to them about it but still nothing else they could do. They then offered us $300 for next cruise... Really??? $300 each after not sleeping for 9 nights!!! Wow that is pretty bad... What kind of customer service is that??? We were very disappointed that there were not laundry facilities or ironing... I thought most cruises had irons at least... I asked the front desk to bring me an iron that I needed an iron for my blouse for going out to lunch and blouse for dinner they said they didn’t have one and that I would have to send it to their cleaners on board... So I said ok great I need it by lunch and they said sorry I wouldn't get it back till tomorrow night. I told her I needed it now and she said there is nothing she could do. I thought that was totally ridiculous. All the other ships have always had irons and ironing boards in the laundry room. There needs to be more activities on the ship and don't charge for it. I went down to take an iPhone photo class and they wanted to charge for it. I was just looking for something to do but when they wanted to charge I just walked out. It was the principal of the matter. That's ridiculous to charge for everything. Even the bingo was expensive. We were not impressed at all with the services. Waiters and waitress looked at us like we were crazy because we didn't want a drink package. If I asked for water half the time they didn't bring it to me and when I ordered tea with my meals they always forgot and I would have to remind them. They would still forget half of the time. I even asked my waiter one night if he could get me something else to eat that nothing looked good to me (we had tried the set menu the steak, chicken and fish) steak was a skinny piece of fat, chicken was no flavor and I don’t care for Salmon... He said No! So I said there is nothing else you can bring me not even a hamburger. He said “you want hamburger you go upstairs”... Wow, I have never been treated like that before on any cruise line. Everyone was really nice a couple of days before we left and they said make sure you give us a good rating. Now you are nice because you want tips and a good rating. Really? I do have to say that Shiju in the Tuscan Grill Restaurant was an excellent waiter... He was very Friendly, accommodating and very kind. The bartender that made the lemon cello was also very nice and we really liked his demonstration on making the lemon cello! I must mention the photographers too... They were a joke... You could tell they were not photographers for one thing... They all wanted you to pose the exact same... Our friends and I were very friendly and just said we don’t like to pose that way. They kept saying “You must” “You must” I said no! I don’t want my hand on my husband’s chest or shoulder... I have large hands... they argued with us the first night. So the second dress up night we made sure not to go with the same people... Sure enough the same thing happened but this guy got mad at us and just kept snapping the camera at us when we weren’t ready. My husband and friend got up said and said forget it... These people don’t know what they are doing.... So I talked my husband into one more photo with a different gal and I asked her if she would let us take natural pictures.. She said why what happened. We told her and she said she would tell her manager... when we came out of the show the manager grab us and said we heard you had some problems so we told him yes we did and explained to him. He apologized and said he was so sorry that he would like to take our pictures. So we did and we were walking off and I said hey you don’t have our room number and he said oh yes he got it from the other photographer and that our pictures would be there tomorrow... We went to look at the pictures he took and they were not there and all the other pictures were awful. I was so upset. Why did he not put those pictures in their computer system? I always spend a couple of hundred dollars on photos and not one turned out... It was hard to tell if some of the pictures were good because they plastered proof over your face... I could go on there was much more but I think you get my point... Don’t go on this cruise line you will be very disappointed. Read Less
Sail Date May 2017
Prior experience with Celebrity and wanted to visit Alaska. Upon arrival and entering our cabin, we found a fowl odor in our bathroom for our entire trip. No pen and paper in room. Lights in bathroom were burned out as well as lights ... Read More
Prior experience with Celebrity and wanted to visit Alaska. Upon arrival and entering our cabin, we found a fowl odor in our bathroom for our entire trip. No pen and paper in room. Lights in bathroom were burned out as well as lights under draperies. Food in Blu was unacceptable. Guest services were not knowledgeable and provided incorrect information. The hostess in Oceanview Cafe told us we could not make a reservation but upon arrival for dinner there were 2 lines, one for those that had reservations and one for those that did not. We lost an item on the ship and visited guest services several times. We even called one time and were told that the item was returned. We went to guest services to get it and were told it was not there. Only upon our insistence that they recheck since we were already told it was there, did they look and find it. Food in Qsine and service was fabulous. Band and shows were also fabulous Read Less
Sail Date September 2016
My husband surprised me on my 50th birthday with a cruise to Alaska. this cruise could not have been more of a waist time and money. the service was terrible. cabin hostess was ok. but the others failed to make it special for us. ... Read More
My husband surprised me on my 50th birthday with a cruise to Alaska. this cruise could not have been more of a waist time and money. the service was terrible. cabin hostess was ok. but the others failed to make it special for us. specially the waiters in the dinning room. who were idiots... it was a comedy of errors. It always seemed like they were trying to sell you something. We felt like a captives while the crew attempted at every turn to make a sale. I was harassed less at a used car lot. A half hearted effort at the most. Don't expect much with this cruise line. And to top it off my 50th birthday, which we wanted to celebrate while on board, was never given consideration, even though my husband requested a cake and wine at the dinner table. the waiter was a idiot. We will never cruise with this line again. Read Less
Sail Date July 2016
Brief details about us. We were 3 women in our 60s traveling together for the 12 days. We were in Royal Suite 6139 for the cruise portion. We had the Land Tour of 5 days before boarding the Millennium in Seward on May 20. I will review the ... Read More
Brief details about us. We were 3 women in our 60s traveling together for the 12 days. We were in Royal Suite 6139 for the cruise portion. We had the Land Tour of 5 days before boarding the Millennium in Seward on May 20. I will review the land portion first. We flew into Fairbanks on Sunday, May 15 and were met at the airport by a rep who put us and others on a bus to the hotel, Sophie Place. It was nice and built during the pipe line housing crisis so all rooms were suites and nice big living areas with 2 queen beds in our bedroom. Large dressing area outside of the bath with 2 basins. We were fortunate in that we had the tour guide, Julie, who is top notch but also we had Billy and John who had been tour guides for other companies and were joining Celebrity this season so had the first one with us then the next week they had their own tours to lead. So we got the great service of 3 guides. Billy and John would sit around in the middle area of the bus so intermingled a lot. Before going on to the tour I want to say that Celebrity provides a very nice motor coach and driver that is dedicated to your group the whole 5 days. This meant we were able to leave our large bags if we wished stowed on the bus until the last night when we were brought the bags to repack for the ship if necessary. Our carry on bags were put outside of our hotel door each morning and picked up and put on the bus so we did not have to deal with them at all if we did not want to. We could also leave things in our seats overnight like snacks and bottled water if we wished as the bus was secure at all times. We were also lucky as we were the first group of the season and only had 32 on a 50 passenger bus so could spread out some. The riverboat cruise on Monday was good, not great, There were a lot of other groups with us as this ship held about 250 or so. I know some were from Princess Cruises as they come on their buses. Too many kids running around. On Tuesday we rode the domed train car to Denali and Celebrity uses an independent company for this tour. They attach their train car to the end of the regular domed train. From what I could see in the other cars before we boarded this domed car was much nicer. We only had 32 on our cruise tour so had plenty of room in the domed area and the restaurant on the lower level was able to get most in quickly for breakfast. It snowed the last part of the train ride fairly hard and snow was building up quickly. This snow did not stop until we were well in Denali so the day was dreary. Most were glad to see the snow but for me it was just a mess to deal with getting round as snow melts when it hits you so is just cold rain. But weather is not in Celebrity's control. The trip into Denali Park was on a Bluebird bus with the ranger driving. She was good but the trip was long and slow. The main road is only paved the first 5 miles or so then it is gravel. We had a few photo stops when appropriate and our ranger was good at spotting the wildlife that was present. The ranger took us to our hotel at the end of the tour. This was our longest day and we ended up eating dinner at 9:30. The lodge had just opened and we had no heat in our room upon arrival but that was fixed while we were at dinner. Fixed too well as it would not cut off so we were at 85+ most of the night. This was the only big negative on the tour. Out other complaint was we were not given the option to have a 2nd room at either of the places (Denali and Seward) that did not have room for a rollaway bed and for the price we paid to be in the Royal Suite, that should have been an option. We did ask before the tour if we could book another room but the cost was over $900. But both of these place had empty rooms when we were there and the offer when we arrived at a decent price would have been appreciated. In both Denali and Seward the rooms were tiny. On Wednesday we had a 6 hour bus ride to get from Denali to Anchorage. We left about 11:00 and then stopped at Talkeetna for lunch which is a quaint town with a lot of Mom and Pop stores and places to eat. We got into Anchorage about 5:00 pm. We did stop on the way at the Armed Services memorial which seems to be in the middle of nowhere but they said on a clear day with the memorial at your back you can see Denali in all of it's majesty. We never had clear days to see it. But the memorial is worth the stop and done very well in it's simplicity. We were given a map as we entered Anchorage and it had all of downtown mapped well so we could figure out dinner and shopping options. All were very walkable and we chose a Thai place called Ginger that was the best Thai restaurant I have ever been too for taste, options, and food quality. Thursday morning we got up and went to the Native Heritage Center which is well done. We got to see demos of the games for the Alaskan Olympics and outside there were 6 different types of homes for the different tribes/clans native to Alaska. All was presented well with people at each house to explain things if you had questions. They also have a theater where mini movies played about every 25 minutes. We returned to downtown Anchorage for lunch then went to Seward in the afternoon. This was about a 3 hour ride. We had rain off and on most of this afternoon but thankfully it eased off as we got into Seward. The lodge is nice but as I stated above, small rooms. Friday we were picked up and all bags that were to go to the ship were taken so we did not see them until they were delivered to our cabin. We had a boat ride on Resurrection Bay that was just OK but again not the tour's fault as the whales just did not appear. We were again 32 people on a large boat so nice to move around and not crowd others. We boarded the ship about 1:00 and there were no lines when we were dropped off. Being in a Royal Suite put us in the shorter check in line but all were moving fast. We were met and personally escorted to our suite by one of the housing officers which was a nice touch. We dropped off our carry on bags and went to lunch at the buffet which we found to be very good. Food is subjective but the few times we all went there we found things that were good to us. The Royal Suite description: The Millennium came out of dry dock a week before we sailed so we were only the 2nd group on the ship. Our room was completely redone. I have been in the Summit RS in the past so had before and after to compare. Good stuff was new furniture with leather swivel chairs in the living area, large sofa, gutted and redone bath, new bed linens, and new carpet. Bad: The 2 basins in the bath were on top of the counter which I do not like but is the current fad. Water splashed easily just brushing your teeth and there is no way to store anything on the side of the basin or to see behind where the splashing water often went. The beds were not new and you could see them sag in the middle. The new table in the eating area was an oval versus round with 2 chairs and a bench seat. All storage along the wall had been removed. The table shape made it awkward for 2 to sit on the bench side with the curve of the table. Neutral: The balcony did not have new furniture but it was not in bad shape. Overall the redo was good but in my opinion could have been much better. We had a great room steward but our butler was just there. We did not need him much and it was obvious the people in the Penthouse 2 doors down were keeping him busy so that was fine with us as we had few needs. Being in a RS gives you the premium beverage package, all specialty dining free, and the suite dining room, Lumanie. With the beverage package we were able to try new wines and often let our sommelier suggest something different. Overall we liked dining in Lumanie. They learned our names the fist night, would sit us different places in our waiters area so we could be by the window occasionally, and most nights we could come when we were ready. This restaurant is small so they would ask us for a general time and on one night they were full at the requested time so we said later. However when some did not show up they called to tell us to come on in. That was a nice touch. The food was outstanding and we rarely ordered from the main dining room the exception being escargot 3 nights. Each night the chef would have a starter that was a surprise and very good. The chef also came out a couple of times just to visit and he genuinely wanted your feedback. We only ate in Tuscany and Qsine once each and where both were good we found Lumanie to be great so did not repeat. Saturday was Hubbard Bay which was nice and relaxing. The captain was able to get close to the glacier and turned the ship 180 degrees so both sides could see. This was the clearest day we had in 2 weeks so nice. Sunday was Juneau. We went whale watching and not only saw humpbacks (which were expected) but got to see a pod of Orcas which was a bonus. Tuesday was Icy Strait Point. Again we went whale watching but the whales were just not that active. We would see them but they were in what was described as "sleep mode" so would surface slowly and not really put up the tails much to dive. We got back on the ship for lunch and one whale was in the bay next to the ship and did the bubble feeding thing right beside us so that made the day. Icy Strait Point has a new dock which is nice but only handles one ship. The Infinity was waiting to take our place as we left at 3:00. Also for those with mobility issues, they have one gator going up and down but it is not an easy hike to the small town. Wednesday was Ketchikan and we were docked in a good area with a lot of shops and dining places. We just did the on our own thing there and really did the only bit of shopping while on this trip. Thursday was a sea day so a nice way to end the cruise. The only thing odd was how soon we had to get our bags out of the room to be picked up. it was 10:00 and I have never had to do this before midnight. Made us rush back from dinner to finish up our final packing. We had no issues getting off in Vancouver as we could go to Michael's Club to wait. One of us was going home that day and the concierge got her boarding docs for her so she did not have to do that at the airport. We just waited until she got off then took our time as the 2 of us remaining were staying in Vancouver for 2 nights. Customs was quick and the lines were not too long so overall not bad. Getting a cab looked bad as the line was very long but it moved super quick so not really an issue. We went to Sutton Place for the 2 nights and this is truly a 5 star hotel in the heart of downtown Vancouver. We were able to get a room at 9:30 in the morning which was wonderful so we did not have to check our bags. We did the Hop On Hop Off trolley and did both loops so that was a great way to see the city, the park, and Granville Island. Our only disappointment was we saw the Aquarium in the park on Friday so decided to go back on Saturday for a good visit. It was pouring rain, the line just to get tickets was long and so was the line to get into the Aquarium and they were not letting anyone in as it was full. We saw 3 buses as the cabbie drove us off to go back uptown to the shopping area for brunch. We got so wet walking around that we just went back to the hotel for the afternoon to nap and watch movies but with a great room that was not a bad thing. Our flights back the next day did not leave until 12:30 but we got to the airport to early to check our bags and had to wait about an hour. Not a big deal. A few comments on the ship overall. We are not show people so I cannot speak to any entertainment. All of the places we went seemed to have new carpet and good furniture. But as we are not big drinkers either and had liquor in our room we did not visit any bats. I was looking forward to Bistro on 5 but during dry dock they changed it to Sushi on 5 which did not interest us at all and it was not used very much. We heard a couple of complaints about there now being no sushi in the buffet due to this. The ship looked nice with the new outside paint job. We were also pleased that except for 2 hours a day the solarium was adults only. There were a few children on the cruise but not many and the outside pool was open but it was overcast except for 1 day so I did not mind family access in the covered area for a couple of hours. All pool area was fresh and clean from repainting and all furniture looked new. But again due to the temps never leaving the 50s most days not many used either area. One recommendation I would heartily make is if you do this, do the land portion first. It is wonderful but extremely tiring with all of the bus time and tours. We got on the ship exhausted and were glad to "park" our stuff for a week without having to move each day. Celebrity does the land tour wonderfully but it is tiring. Read Less
Sail Date May 2016
I didn't come into the cruise expecting the four seasons or mandarin. However, objectively, so far, huge disappointment. Service is way sub par and disorganized. Cattle herding. No personal attention. Food in main dining hall ... Read More
I didn't come into the cruise expecting the four seasons or mandarin. However, objectively, so far, huge disappointment. Service is way sub par and disorganized. Cattle herding. No personal attention. Food in main dining hall pretty gross. I was supposed to get express bag delivery as part of my upgraded package. Spent the whole day with no clothes because it took them 7 (yes seven) hours to deliver the bag. I could not reach a real manager to complain and even though I finally talks to a supervisor in guest services, they did nothing about it. If you want a luxurious vacation with excellent service, good food, etc., this isn't the line for you. Read Less
Sail Date August 2015
I have taken 4 cruise vacations, Norwegian in 2010, Carnival in 2013, Princess in 2014 and this one, Celebrity in 2015. I have to say the Celebrity is the worst among all! The experience at the Guest Service desk gave me the first bad ... Read More
I have taken 4 cruise vacations, Norwegian in 2010, Carnival in 2013, Princess in 2014 and this one, Celebrity in 2015. I have to say the Celebrity is the worst among all! The experience at the Guest Service desk gave me the first bad feeling. The ladies on the other side of the desk never had a smile on their faces, no greetings and no “thanks” and “good buys”. They kept the same way all over the entire sail. I booked a balcony stateroom and an internal cabin. To my big surprise, people of internal cabin can NOT eat in the same dining room with the people who purchased balcony staterooms. If I and my wife want to dine with my daughter, we have to eat in the lower level dining room! My daughter said this is just like Tantalic, the poor cannot seat together with the rich! I purchased a 7-day un-limited on board internet access for $198. Over the 7 days, 75% of the time I couldn’t log into the account. If I was lucky enough gained access to the server, the speed was very slow. The breakfast and lunch options in the buffet dining room were never changed over the 7 days sail, 90% of the foods were horribly salty. The after hour food had very limited choices. There was no food after 1:00 AM. A good comparison to other cruise ships. The ship is badly maintained. We experienced at least 5 times of elevator malfunctions. The elevator doesn’t stop at the desired level or skip the level or travel up/down without stop. One evening a loud noise came to the stateroom that we had to be moved to an empty room to get a peace of sleep. The next day we were given an option to sleep in a different room because they could not find the source of the noise. The crew is badly trained that the room service people opened our room without knocking 3 times when we were still inside. Twice my wife was still in bed. There was no “no disturbing” door tag in the room. After I asked, the room service gave me one to avoid further embarrassing. Not like other cruise ships, there were no free movies. You need to pay for the newer movies. The satellite TV for the free news channels was badly served. Program was frequently interrupted. The satellite tracking system is so common and less expensive nowadays. I don’t know why Celebrity cannot afford to install a better system. If I have to say something good for this cruise experience, it is the stateroom furniture. It is nicely designed and well maintained. Overall, this was a bad experience with Celebrity. I’ll definitely not take any cruise trip with Celebrity and not recommend to friends. Read Less
Sail Date July 2015
I really should call this review...."Watch Your Step"! Everywhere on the ship are the words, "Watch Your Step"! Going into your cabin...going into the bathroom, getting into the shower! I have been a loyal Royal ... Read More
I really should call this review...."Watch Your Step"! Everywhere on the ship are the words, "Watch Your Step"! Going into your cabin...going into the bathroom, getting into the shower! I have been a loyal Royal Caribbean passenger for over 25 years sailing on over 15 cruises with Royal Caribbean. This was without a doubt the worst cruise I've ever taken! The ship is old and rusting. The first disappointment was the new feature called "Select Dining". This was to allow us to go to the dining room anytime we wanted to eat instead of the fixed "early or late seating". This was a total disaster! When we went to the dining room and wanted to eat; they gave us a pager and was told to wait until it rang. The first time was over 25 minutes! When I questioned the girl at the reservation desk about the situation...all she did was shrug her shoulders! The first excursion we took was in Ketchikan. Tour number KE88 Tongass Hike. The guide rushed through the forest and never looked back to make sure everybody was together. Someone could have fallen and slide down the side of the mountain and she never would have known. Icy Straits: Fabulous! A great tour (IC24) and the guide Kevin explained everything about the history of the town. Skagway SK03 Chilroot hiking and rafting. Warning: This tour should not be taken by anyone over the age of 50! 350 feet up and 350 down! VERY STRENUOUS! CAUTION: If you take the add on tour to Denali...nowhere in any literature does it say that it is a NINE HOUR drive from Seward to Anchorage. A grueling drive! Denali was beautiful, however, the excursion was 6-7 hours. Read Less
Sail Date July 2015
When booking a trip, our travel agent recommended Celebrity for its food and wine. That was so far from what we experienced that neither my sister or I will ever take another Celebrity cruise again. We had an Aqua class cabin that allowed ... Read More
When booking a trip, our travel agent recommended Celebrity for its food and wine. That was so far from what we experienced that neither my sister or I will ever take another Celebrity cruise again. We had an Aqua class cabin that allowed us to dine at Blu. Out of all the breakfasts and dinners we only had 1 good complete meal at Blu. We tried Blu 2 other times and found the food bland and not edible. We had hoped the lobster would be excellent. Unfortunately it was so overcooked that we couldn't even cut it with a knife. The vegetables at most dinners were the best on the plate. We tried the Tuscan restaurant the first night for half-price ($45 for 2). Denny's would have been better. We did the buffet for breakfast. The only thing I can say is stay with cold cereal and fruit. We tried the main dining room for lunch and left after 2 bites. Dry hamburger and couldn't get service to provide condiments. Panni bread was too thick and hard. Tried to make it an open-face sandwich and meat and cheese stuck to the bread. If the food were the only thing that was back, we might give Celebrity a chance but the service was even worse. Upon boarding we found the Wine Cellar. Looked very promising. We were greeted upon arrival and sold a self-service card to buy wine by the ounce at the self-serve station in the back of the Wine Cellar. Unfortunately frequently bottles of wine were empty and not refilled. There was never a staff member around to fill the supply. On the occasions we were in the Wine Cellar and enjoying wine, we didn't see any staff member. Folks came in to just buy a glass of wine but no one was there it serve them. Frequently the Wine Cellar was closed for special events or just closed. Thus we couldn't even get in to use our self-service card. We left the cruise with $$ still on our card. In walking around the ship, we frequently saw the other bars without anyone in attendance, even before and after dinner. As an Aqua class cabin, we had cold tea in our room. The seward did not seem to fill it on a regular basis. In fact one day it was left completely empty. We frequently had to ask for toliet paper and shampoo to be refilled. When I finally saw the steward and ask that he refill the shampoo, he grabs shampoo, conditioner, and lotion and put them in my hands. I guess he didn't want to be interupted from the music playing in his headphones. We did complain about the steward and his service did get better. The excursion desk was only open for 2 hours in the morning and 2 hours in the afternoon. The staff did not seem to have any knowledge of the excursions. It would be really good to have the excisions staff actually take the excursions so they could be more informed. The customer service never seemed to be able to address any issues with the steward or excursion questions. Since the excursion desk was always closed, the customer service was to handle all questions. Well that wasn't so. BTW the excursions were wonderful. But all of these are independent vendors. Alaska is beautiful and wonderful. Just go see it using another cruise line. Read Less
Sail Date July 2015
Horrible from the beginning. Embarkation was a joke. There were 3 rather than the normal max of 2 ships embarking on the first. Fine, a bit more time. But no one could direct us to the actual room at the port to check in...everyone ... Read More
Horrible from the beginning. Embarkation was a joke. There were 3 rather than the normal max of 2 ships embarking on the first. Fine, a bit more time. But no one could direct us to the actual room at the port to check in...everyone gave different directions. Food on board was mediocre at best. No, worse than mediocre. But worst of all was the same canned music by the pools and in the buffet 24 hours a day. Room staff would not take empty/dirty glasses, they were just left on the counters in the room. Read Less
Sail Date May 2015
The Solstice is one of the best designed cruise ships my wife and I have been on. However, the experience is significantly undermined by Celebrity's attitude to customers. Here are some of our stories. 1 the cruise itinerary showed a ... Read More
The Solstice is one of the best designed cruise ships my wife and I have been on. However, the experience is significantly undermined by Celebrity's attitude to customers. Here are some of our stories. 1 the cruise itinerary showed a day of cruising the inside passage. However my wife and I were awoken to the ship rolling in 3-5 metre swells in the early hours of the inside passage day. The ship was not sailing the itinerary at all but had sailed around the outside of Victoria island into the ocean waters There were many passengers very upset that this happened ( and some very sea sick). Numerous questions to ship staff about why we were not sailing the itinerary resulted in numerous different responses:eg "the ship is too large to sail the inside passage", "we have never sailed the inside passage all summer", "a russian jet fighter flew over the inside passage so for security we did not go there" and "we did sail the inside passage between 2:30am and 4am this morning". No one would tell us the truth. Our itinerary showed a day of sailing the inside passage. We were told we must have printed the wrong itinerary from the web site, but then I showed staff Celebrity Excursion booklet for OUR cruise and it showed on the inside of the back page that there was a day cruising the inside passage. The staff member then commented that the ship was not responsible for this as these were printed by Celebrity Head Office and were incorrect!! Many passengers felt "ripped off" as some Aussies on board commented. 2 we went to Murano specialty restaurant and thought the food was average apart from a spectaclular dessert 3 we went to the Asian Fusion restaurant where all main meals were well and truly overcooked eg dry fish, black duck bone and overcooked meat. When we mentioned this to the waiter, the head waiter was brought over. Then a few minutes later the Head Chef. We told the head Chef the same story but he was more interested in texting onhis mobile phone as I was speaking to him!! 4 most people we dined with in the main dining room commented that the food was lacking flavour and it was obvious that most food prepared on board was from frozen ingredients. 5 some crew commented to us that Celebrity had reduced crew numbers and there was a general cost cutting program in place. 6 The main theatre entertainment was well below cruise standard and by the last few nights of the cruise the main theatre was less than half full for the early show - normally the busiest show. 7 shortly after this cruise we hooked up with friends in Sydney who had sailed across the Pacific on Celebrity Century. They had similar stories to tell about the food and a general consensus that the food lacked flavour. We have now sailed on Infinity and Solstice and have been disappointed with both but the lack of integrity shown by the senior Solstice crew in telling us why we missed the inside Passage cruising day is inexcusable. At Vancouver airport after disembarkation we met someone who said they were on the bridge when it was decided they could not sail the inside passage as the ship had a full grey water tank which needed to be overboarded and this was not permitted while sailing the inside passage. If this is true then the senior crew has messed up big time in not planning the management of their water system correctly. It would be nice if Celebrity could respond and provide a true explanation for this event. After our Infinity cruise I sent 3 letters to Celebrity management regarding issues with that cruise but never had a response to any of these. After this recent Solstice cruise I completed the post cruise on-line Celebrity survey but have not had any follow-up either. In my view this demonstrates again a lack of integrity by Celebrity management in not choosing to respond or not having effective processes in place to really "listen to the customer".   Read Less
Sail Date September 2014
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