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110 Celebrity Alaska Cruise Reviews

Our group of 4 couples had been a Carnival Cruise from New York to Halifax and had a great time. We decided to try another cruise to Alaska, leaving from Vancouver. The problems began before we even got the ship. 1) A week before ... Read More
Our group of 4 couples had been a Carnival Cruise from New York to Halifax and had a great time. We decided to try another cruise to Alaska, leaving from Vancouver. The problems began before we even got the ship. 1) A week before departure we got an email about a discount for dining at one of the 'upsacale' restaurants on the first night. I called the phone number for the Celebrity office and was told that they could not accommodate a group of 8. When we boarded I went to the restaurant and was told there was no problem in seating our group. In fact, the restaurant was half empty the first night. The people who work in the Celebrity office have no clue what is goes on aboard the ship. 2) When the cruise was booked, the person who did the booking was told we wanted 4 cabins next to each where we could take down the balcony walls, as we had done on the Carnival Cruise. They would make it happen we were told. When we checked in there were two permanent walls between the four cabins. In fact, even though some walls could easily be removed we were told on board that this ship has a policy to not remove the doors. Again, the people at the Celebrity office have no clue what goes on aboard the ship. 3) We had three stops, and had purchased excursions for all three stops from Celebrity. Two of the three excursions were cancelled 'due to weather.' The frustrating part is the Celebrity Cruise excursions were cancelled while the independent excursions were not. One of our excursions involved a float plane to the glaciers. Our trip was cancelled. The float plane company right next to the ship never stopped flying that day. In talking to locals we were told that this weather was typical for August. Knowing that, Celebrity should have expected the weather and had plan B prepared. We went to Alaska to see the Glaciers, and due to the cancelled excursions we missed out on that. It was very disappointing and no one on Celebrity seemed to care. 4) This was the fourth cruise for my wife and myself, and the food in the main dining room was the least satisfying of all four cruises. It was totally 'average.' We had one experience which was very telling. The highlight, for me, was french onion soup one night. I was really enjoying it. Until I started chocking. Within 15 second there were two passengers, both doctors, who were there to help me. One administered the Heimlich to me. I had been chocking on a bay leaf which was stuck to the bottom of french bread in the soup. It was a very uncomfortable situation for me, as one can imagine. A little the head chef came by as he was making rounds. We did not ask to see him due to the incident, but since he was there I shared my experience. His reaction, almost word of word was, "Thanks for the feedback - I will tell my staff" Not, how are you, Are you OK? He really didn't care. There seems to be a common theme developing. Not everything was bad. The cabin Stewards were great! The bartenders were great! The servers in the dining rooms were very good. However, given our experience, I don't see either us or our group ever going on a Celebrity Cruise again, as our experience was very disappointing. Read Less
Sail Date August 2016
Been on Celebrity many times over the years, including the Millennium. The ship and the services have deteriorated as the years have gone by. From stained furniture, holes in curtains, nails sticking out of the back of chairs, to feeling ... Read More
Been on Celebrity many times over the years, including the Millennium. The ship and the services have deteriorated as the years have gone by. From stained furniture, holes in curtains, nails sticking out of the back of chairs, to feeling extremely rushed in every dining venue (including the premium venues), we were very disappointed in Celebrity. On a positive note, the service was exceptional from our cabin attendant and many other areas. The ports in Alaska were more than I could have hoped for! We booked all but one of our excursions without Celebrity, as we prefer smaller groups - and they were fantastic! The one excursion we booked with Celebrity was cancelled and they did not notify us until I went to the excursion desk looking for the tickets. After being told I never booked the excursion, they informed me that it had been cancelled. In conclusion... We loved Alaska; however, I am sad to say that we will not be cruising on Celebrity again as they are really no different than any of the other larger main cruise lines. No longer anything special. Read Less
Sail Date August 2016
The ship is beautiful! The cabins are very nice, the shower, bed and the guys taking care of our room! The transfers from the airport and back to the airport were horrible! I really thought I was going to have to drive the bus back to ... Read More
The ship is beautiful! The cabins are very nice, the shower, bed and the guys taking care of our room! The transfers from the airport and back to the airport were horrible! I really thought I was going to have to drive the bus back to the airport! Completely inept would be too nice of a word to use! After figuring out that pot is legal there, I can pretty much say with a large degree of accuracy that they were stoned! Our cabin, very nice! No issues at all! Upon stepping on the ship I really thought that we were on a Tmeshare preview! We were hit up with a bunch of special offers from a drink upgrade to dinner upgrades! They even wanted $18.00 dollars a day for Water per person! WoW! That was just the beginning! It was $65.00 a day per person for the Premium or semi Premium because it still didn't cover wine or drinks over certain prices! Amazing! So you have to stay drunk the entire cruise to maybe break even considering you are off the ship for 3 to 4 days! We passed on all of the drink packages(ripoffs) and after our first night in the main restaurant we decided to pass on any other UPGRADES because it was not very good either! I have been on Celebrity before and the meals were great! On this cruise our best meal was on shore on a small deck and a guy with a grill selling fresh salmon, corn and cole slaw! All for 18,00 each! The best Salmon I ever had! I am not even a Salmon fan, but his was great! The buffet upstairs was the only redeeming place to eat! Mostly the pasta bar with no sauce and then I added Olive oil and grated cheese! So if you are used to really good food and drinks, bring your wallet with plenty of Money, the food on the cruise was not very good! I even had a hard time getting an ICE Tea or just water! They kept pushing drinks or bottled water! We survived and the ship is nice, the Victoria stop was really too late to enjoy, remember the times listed at a stop have to cut by 30 minutes on the front and back end! They don't tell you that! The stores on the ship and the Casino is also OK. Overall we had a good time, it just could and should have been better. Once we figured out how to navigate all of the issues! I would not likely take this cruise again even though Alaska was fantastic! Bigger is not always better, if you don't mind waiting in line for everything and I mean everything then you will be fine, I have little patience for the lines, just because they are so unorganized! I could have taken charge and saved a lot of people a lot of people a lot of their time! I hope you enjoy your cruise! I hope this helps! Read Less
Sail Date August 2016
We chose to leave out of Vancouver for family reasons. We were visiting there. I had been told by a Celebrity Cruise reservation person that a family suite would be a good choice. for our family of 4 That it had 2 bedrooms and a ... Read More
We chose to leave out of Vancouver for family reasons. We were visiting there. I had been told by a Celebrity Cruise reservation person that a family suite would be a good choice. for our family of 4 That it had 2 bedrooms and a living area and the veranda. The problem was that he neglected to tell me was that the family area was the other bedroom! I should have asked for a Your tube tour) As i did with Princess- and that was accurate. Additionally, the sofa that made into a bed had a defective mattress that even the hospitality staff on board said was defective unusable. My son spent one horrible night there before I could get someone to come and see it. They subsequently moved one family member to a vacant inside room best described as a coffin, It was horrible and very very far from our family cabin. The ship is very dated, old facilities, the charge for specialty dining was outrageous for a family of 4. Our so called "family suite" was not only too small for 3 adults and one teenager but had unusable space in the veranda. Some of the staff tried very hard to work with us but the bottom line is that this was the worst cruise out of 7 we have taken - first (and last) with this line,\. The partition between the "bedroom beds" and the so called "living room" blocked all of the view of the outside. The outrageous Beverage charge was ridiculous- better to have a limited charge where one would know how much they had and how much had been spent. Staff at the coffee expresso were very rude and unhelpful I really feel that we should l get our money back as this was the worst cruise that we have taken and completely ruined our once a year family time in Vancouver. (We leave in California). This was supposed to be a very special time for us - instead we remember that it and Celebrity was horrible. Dining was good in dining areas- a nightmare in the cafeteria area - one could not even find a seat at busy times. Read Less
Sail Date August 2016
Chose this Alaska Inside Passage Hubbard Glacier cruise for itinerary and inside passage cruising. The cruise started out ok from Vancouver Port which is actually very efficient. People where friendly and helpful. Once cruising we where ... Read More
Chose this Alaska Inside Passage Hubbard Glacier cruise for itinerary and inside passage cruising. The cruise started out ok from Vancouver Port which is actually very efficient. People where friendly and helpful. Once cruising we where amazed by the scenery. Once on our way the cruise started out great but things began to sink. Alaska is an Amazing place to cruise to but not with Celebrity. The Infinity ship supposedly updated was spruced up a bit but still needing some touch ups especially rails, flooring, and steps in common areas. The ship is designed solely for the cruise industry profits. You have to walk thru typical shops selling the same old stuff, photo shop and casino to get anywhere once you leave the free low budget shows. High pressure sales to upgrade drink packages and spa treatments on the first day was invasive. Which we found are not worth the cost. Food started out good for the first 2 days then became somewhat inedible. Typical for Celebrity Cruises ( cruised celebrity 10+ times over the past 5 years ). Unattended kids running and screaming everywhere. Even in there " what they call upscale restaurants " had unruly kids screaming, running around, and yelling. There try at family friendly cruising will be there downfall. Especially when they added a huge kids playroom in the crows nest destroying what once was a peaceful and scenic part of the ship. The casino was old and worn. The machines where old, tight and damaged. We ended up saving our budgeted 5000.00 dollars ( our typical casino spending ) due to this outdated casino. As far as calling this cruise " Inside Passage " it was not. We returned through the inside passage at night making it impossible to see anything. Very disappointed with this bait and switch tactic and false advertising. We would not recommend sailing with Celebrity's older outdated ships. The rooms are plain and boring. Even there so called suites have odd layouts with beds having no view and balcony's with no privacy what so ever. What once was a great cruise line is no more. We will stick to our favorite cruise line Holland America which we have sailed with all over the world and there incredible service, ships, crew, and amazing offers. Free cruises, large luxury suites, casino cash, free drinks and great food is what they offer if your a loyal cruiser with them. At age 55 and cruising all over the world on major cruise lines for the past 30 years cruise critic is a great way to research the latest tips and recommendations for cruising. Thanks to all who have written reviews. Keep up the good work. Read Less
Sail Date July 2016
An extremely disappointing time on Celebrity Infinity, no comparison to our cruise on the Eclipse last year. Alaska was great, but the experience on the ship really ruined our holiday. Service was terrible. Food was sent back so many ... Read More
An extremely disappointing time on Celebrity Infinity, no comparison to our cruise on the Eclipse last year. Alaska was great, but the experience on the ship really ruined our holiday. Service was terrible. Food was sent back so many times because it was cold. Many a time no plates in the buffet restuarant, sometimes having to wait 15 minutes for clean crockery. Also very often no clean cups in the buffet restuarant for coffee and tea etc. Staff just didnt seem to care. Extremely hard sell on the speciality restuarants to the extent that you really want to tell the guys to leave you alone. Drinks are definately watered down and no go lucky happy chaps serving them either. Service in the Trellis Restuarant terrible, in fact one evening we waited 25 minutes to be asked what we wanted to drink. We had a drinks package, but on the last evening the ship actually run out of beer and red wine that we were permitted. Not acceptable. Lots of people were asking for tip money back, which in hindsight I wish we had. Celebrity have got rid of Formal night - BIG MISTAKE. People were actually allowed in the dining room in track suits. The entertainment is very poor, especially in the day, really nothing going on. No ice sculptures in dining rooms, no sailaway, no flinging the serviettes around on the last night, apparently this is seen as a health and safety aspect, in case they put someones eye out. I could go on and on, but these really are the main points. We will not be sailing with Celebrity again. Read Less
Sail Date June 2016
My family of 4 spent $10,000 to embark on the Alaska Family Adventure Cruisetour (#9a, Northbound), which left Vancouver on June 24 and reached Anchorage on July 4. We are deeply disappointed in our experience onboard the Celebrity ... Read More
My family of 4 spent $10,000 to embark on the Alaska Family Adventure Cruisetour (#9a, Northbound), which left Vancouver on June 24 and reached Anchorage on July 4. We are deeply disappointed in our experience onboard the Celebrity Millennium for one reason: the 1,000-member religious group from India that was booked at the same time. We were given no advance notice about the presence on board of this cult-like Masti Group or any of the ways the crew and staff would unfairly accommodate only half of the people on the cruise. Celebrity did a tremendous disservice to the other 1,000 people on board the ship as well as their travel agents, who will lose business because of this disaster with the Masti Group. We were unable to access many of the amenities on board the ship, including the adults-only pool, one of the restaurants, and the theatre, because of this group -- amenities that we were excited about and definitely influenced our decision to choose Celebrity for our first cruise. The crew and ship officers catered to this group throughout the trip and left the rest of us to fend for ourselves. The ship’s rules were not enforced, non-Masti Group passengers were neglected, and staff were overwhelmed and struggled to deal with the problems created by the religious group members. The worst issues were: 1. The pool in the solarium is for passengers 16 years and older at all times, except for from 4pm - 7pm, which was clearly posted. The Masti Group allowed their young children to swim in the pool and hot tubs all day and night, unsupervised, often wearing diapers (never allowed in the pool). I asked Guest Relations to deal with this problem every evening of the cruise so that my husband and I could swim; not once did they clear the pool. By the end of the trip, Rati at Guest Relations told me that “Captain George” said those children could use the pool at any time. However, this was not announced or posted to the rest of the passengers, so my children were never allowed to swim there. In fact, my teenager was asked to leave the pool, which is unthinkably unfair. 2. The upper floor of the Cosmopolitan Restaurant (on deck 5) was dedicated to the Masti Group and was closed to the rest of the passengers. That level did separate sittings and menus for all meals for only the group. We were never able to access that area of the ship, because we were limited to the restaurant on deck 4. It created chaos and too-long waits on level 4. 3. Half of the buffet in the Ocean View Café served only the “Jain” diet food for the group, which was also posted in the daily flyer and throughout the café. This was incredibly exclusive and, again, unfair for the rest of the passengers who had expected (and paid) for a café that offered options for everyone. Note that this diet is exceptionally restricted, and although the rest of us were allowed to partake of it, it was not a cuisine that appealed to the half of the passengers on board who were not members of this religious group. 4. During the two cruising days, the crew closed the theatre for private events for the group. Instead of showing family movies, as expected, or providing entertainment for everyone on board, again the crew unfairly catered to just one half of the passengers on board. 5. The people in the Masti Group were unbelievably self-centered, rude, and ill-mannered, and no officers or crew asked them to obey any of the ship’s rules. In addition to allowing their children to take over the adult pool, these people left garbage and dirty dishes all over the ship, including on shelves holding artwork, monopolized the public areas and lobbies with dance practices and guitar sing-alongs, and never shared the ping-pong tables or other items in the public areas with those not in their group. They cut in lines in the café - suddenly, one person in front of my daughter became 15 people, all wearing the group’s color of the day, and the waitress allowed it. This group’s children ran unsupervised through the hallways and decks at all hours of the night with no respect for people sleeping. 6. People, most of whom were from this group, smoked all over upper decks of the ship, not just in the smoking area. The smoking area was unfortunately located near the pool in a covered area, which trapped the cigarette smoke and made it impossible for non-smokers to walk on that side of the ship. It should have been confined to a single outside deck. The staff apparently made to effort to enforce the no smoking rules. Regardless of the egregious failings of the crew and officers, the hospitability staff - waiters, room attendants, and counselors in the kids’ areas - were kind, helpful, and understanding. They did their very best to deal with a terrible situation. Despite what the people in Guest Relations told me, Celebrity clearly knew that a 1,000-person group was on board - after all, dining options and activities for the Masti Group only were published in the daily flyer and on postings throughout the ship. A kitchen was devoted to cooking their food, a restaurant was open only to them, and they had exclusive use of the theatre, hanging huge banners with religious slogans in the public lobbies. But the first we heard of it was when we checked in at the terminal in Vancouver. It is unconscionable that you did not notify passengers that we would have to share a ship with a religious group comprising one half of the ship’s population, which would receive preferential treatment for the duration of the cruise. Clearly, we - and the rest of the non-Masti Group passengers - would’ve booked a different sailing. We expect some compensation for this sub-par cruising experience because we did not have access to all of the parts of the ship that we paid to have access to, including the pool and hot tubs, and one of the restaurants. We are a well-travelled family who understands and enjoys the diversity of many peoples and their cultures; one of our favorite things about the cruise was meeting staff members from all over the world. However, a difference in cultural norms does not excuse the unrelenting breaking of rules intended to ensure the enjoyment of all or other bad behavior. This was our first cruise, and we were assured by our travel agent that Celebrity was the best. Clearly, you did not live up to that reputation. We plan to never book with Celebrity again because of the poor treatment we received from the officers. Read Less
Sail Date June 2016
We choose Celebrity based on 2 previous experiences that were great. Unfortunately this particular sailing did not measure up at all. We were very disappointed in the service, the food, and one of the 3 ports that we visited. It appeared ... Read More
We choose Celebrity based on 2 previous experiences that were great. Unfortunately this particular sailing did not measure up at all. We were very disappointed in the service, the food, and one of the 3 ports that we visited. It appeared that the staff that we encountered were not happy and it was demonstrated in the attitude towards the guests. People complained about the uncharges for simple things like hot chocolate at the glacier $10.00 even if you had the drink package! Not sure what was going on but the staff were very unorganized, the food repetitive and disappointing. Even embarkation and debarkation were chaotic. Our stateroom attendant put new robes in our closet and removed amenities to sanitize on day 6 in preparation for the next guest. We may try them again but our main faction for 2016 was a let down. On a positive note the entertainment was very good and we did enjoy the Tuscan grille where food and service were top notch. Read Less
Sail Date June 2016
I chose this cruise because my research led me to believe Celebrity Cruises were a "premium market" cruise line. I was more than disappointed. I've sailed Princess and Royal Caribbean in the past, and the Celebrity ... Read More
I chose this cruise because my research led me to believe Celebrity Cruises were a "premium market" cruise line. I was more than disappointed. I've sailed Princess and Royal Caribbean in the past, and the Celebrity Millennium didn't even come close to the service I've received on those lines. I'm really torn between a 2 and 3 star rating because of this. When "premium" dollars are spent for a "premium" cruise line - you expect "premium" service - not service that is worse than other cruise lines. We did not feel the customer service at dining or in our room was what we have experienced on other ships. Waiters didn't say hello, introduce themselves, explain the menu or anything... just "what would you like to order"; and no special attention from our cabin steward - he even forgot to leave the customs declaration form for when we arrived in Canada - which made that process more than difficult! Our feeling on this ship was that every time we turned around there was a fee for something else, fees to play bingo, fees to exercise, fees for everything - the deal breaker for me. In this regard, we had purchased the Premium beverage package (no better beverage package to buy) so on our second day, I decide to order Celebrity's Special Anniversary martini and this was a $1 more than what the premium package allowed - are you kidding me???? It's your Anniversary martini and it doesn't fall within the cost your best beverage package - so your going to charge me an additional dollar?? We spent thousands of dollars for a premium experience and the whole trip - I felt like - here a charge, there a charge - everywhere a charge.. UGH! We won a Entertainment activity and were given a card to collect our prize on the last day.... want to know our prize?.... a plastic pen. Yup.... maybe 39 cents at best.... why not just hand that to us when we won... instead we had to book our day to arrive at a specific time and place to collect our prize.... a plastic pen..... GREAT. On the note of entertainment it was good, the only stand out performance was the Russian dancers. But it was good and it was varied. The one thing I would say is that a number of people got the feeling that Steve - the Cruise Director didn't get along with Carlos/Pablo? the Director of Entertainment - and they didn't seem to like DJ Rockstar. Many people observed this on the ship. The food was very good, but not excellent - a couple entrees were not good (they were great about replacing meals we weren't happy with, but they should remove them from the menu because many people were returning them for something else.) I did not feel the food was any better or worse than Princess or Royal Caribbean. I will say the one night we went to Tuscan - the food was OUTSTANDING (which means the ship has the capability of delivering amazing food - but again... only if you pay extra for it). The service was MUCH better than the main dining room (although our waiter delivered the table next to our's food to us - easily fixed... but when I have to pay an additional price for a better meal... get the delivery right) The excursion desk could not offer any additional information about the excursions other than what is written - so book ahead of time... no reason to try and wait for "expert" advice. However the ports were great and the shore excursions themselves were also very good. The ship was supposed to go through a major face lift this winter but we didn't see it. Our balcony was rusted and needed paint. They were painting the ship when we were in ports - the were replacing carpet the entire cruise (and all the carpet is a hodge podge of pieces that don't blend). She looks tired. I rarely write a negative review - I only write good ones, because I feel like - a different day or a different time - people and places can have an "off" day, but this was our experience for an entire week on this trip. Read Less
Sail Date June 2016
We chose this particular cruise to Alaska as it aligned with our available dates and for the Seattle to Seattle route. Alaska was beautiful. The Solstice was not. This was our first, and likely our last, on Celebrity. The Solstice ... Read More
We chose this particular cruise to Alaska as it aligned with our available dates and for the Seattle to Seattle route. Alaska was beautiful. The Solstice was not. This was our first, and likely our last, on Celebrity. The Solstice felt old and is in need of an overhaul. Carpet was well worn, stained, held down by black tape in many of the public areas and theater. The tile too was stained, dirty, or broken. There wasn’t enough live music available, or varied choices as to style, and were substandard. The Celebrity entertainment in general was scant and was deficient in vocal talent. There were an inadequate number of daytime activities on board. The bars, lounges, and bartenders were inferior. Many of the bars and lounges did not come equipped with blenders. The price charged for a drink varied from bar to bar for the identical item. The bartenders were not knowledgeable about preparing mixed drinks. They did not know what, or how, to prepare the Celebrity drink of the day. Adult beverages were not readily available throughout the ship such as when in the theater. Celebrity seemed to seek payment for every little thing. Read Less
Sail Date June 2016
I was hoping for a cruise a little more luxurious than others i have taken. Sadly there were huge problems. Naturally taking out the wharf in alaska and causing 3 million dollars damage was a notable detraction but there were more ... Read More
I was hoping for a cruise a little more luxurious than others i have taken. Sadly there were huge problems. Naturally taking out the wharf in alaska and causing 3 million dollars damage was a notable detraction but there were more serious personal problems with the accommodation and staff. The staff other than the cabin stewards seemed distant and uninterested until we cast a few 20's around......suddenly all where friends.....room service was hit and miss, food often arrived cold. The biggest problem was the cabin that lacked any real ventilation so was usually too hot...at one point i suggested to the cruise desk that we would need to move our bedding to the lounge in order to sleep.......response? if you like sir!!!! Also there were huge problems with the toilets. Often the smell was unbearable after the flooding. Some people had to be re cabined. There were many times the toilets were unusable . Read Less
Sail Date May 2016
We purchased a Deluxe Veranda cabin, with the Classic alcohol package and the specialty dinner package. As a 10x cruiser, we never felt more pressure to purchase upgrades or less welcome that we didn't purchase a suite or higher. ... Read More
We purchased a Deluxe Veranda cabin, with the Classic alcohol package and the specialty dinner package. As a 10x cruiser, we never felt more pressure to purchase upgrades or less welcome that we didn't purchase a suite or higher. First day we arrive on board and our cabin isn't ready. We decide to have lunch. We find a sit down restaurant and attempt to enter. The Maitre D told us, rather snootily, we weren't allowed to eat here, OUR lunch was the buffet on level 14. (We later discovered we stumbled onto a suite only restaurant, which we respect. But no reason for the attitude.) Not being buffet people, we went to the pool grill for a hamburger. We ordered a beer, and the waiter strongly suggested we upgrade to the Premium beverage package, which we chose not to. After lunch we traversed the ship to get acquainted with its layout. We stopped to inquire about wine packages for dinner. Again, we were strongly encouraged to upgrade to the Premium beverage package. We were told some entire bars did not accept the Classic package. With the Premium package we could get any drink at any bar, no worries. We reluctantly decided to upgrade, not because we thought we needed it, but because we didn't want the hassle of worrying what was covered. Second evening, we had dinner at Murano, one of the specialty restaurants. When we were seated and handed the menus, the waiter informed with the specialty dinner package, we could only order from the right side of the menu. The left side was a Prix Fixe offering at an additional $57 per person, above what we paid for the specialty dinner. We ordered from the right side of the menu, then were informed that the recommended wine wasn't covered by the specialty dinner surcharge or the Premium beverage package. It was $6 per glass extra. We said fine and ordered the wine. However, by this time we were pretty disgusted. We left midway through dinner. We decided to catch the 9:00 show to try to salvage the evening. We entered the theater at the balcony level, as that was the same level as Murano. When entered after the show had started, only to find the entire center section roped off, reserved for suite guests. It was about 20% full. That's pretty much how the rest of the cruise went. We discovered that we were charged $6.50 for drinking the one-liter bottle of water left on the desk. We considered a gelato at the pastry stand, but were informed it was "only $5." We weren't overly hungry for lunch one day and considered the Bistro, which only served soup and sandwiches. That was $10 per person surcharge. We didn't consider the Alaska Crab Bake at the pool grill for $25 per person. But we did remember to get bottled water at the bar to bring into the room. We ordered a liter of vodka for the room at $100 per package, with mixers and nuts. As far as the ship goes, it was very nice. Fresh and well appointed. The cabin was fine, although we found the layout a bit odd, with the bed next to the balcony and the desk and couch near the front. We were next to a family with a 3 year-old and an 18 month old. It was loud whenever they were in their cabin. If you can get by the additional charges, the food quality was actually pretty good, but the choices were rather limited. In the main restaurant, your choices were grouped as Starters (combination of appetizers, soups and salads) and Entrees. Of course you could order more than one Starter, but it clearly encouraged one Starter and one Entree. Service was fine, OK. Their people are friendly and try, but some of the policies are bad. We didn't think the Maitre D needed to be so snooty. Twice we had an issue that required a follow-up, and the staff offered to call us directly, so we didn't have to follow-up ourselves. Neither resulted in a call. The entertainers were pretty good. The magician and impressionist were excellent. The stage performers were above average. The bar entertainers were fine, but we wish there was a piano bar option. The ports were excellent. We did the Bering Sea Crab Fishing excursion in Ketchican, on a boat that was actually on Deadliest Catch. The highlight was the feeding of dozens and dozens of bald eagles flying by the boat at sea. Juneau was excellent. We didn't have much time at Mendenhall Glacier, but it was very interesting. Whale watching was excellent, as we watched 3 whales bubble feed. And the Salmon Bake was very good. I don't even like salmon, but the way it was grilled over the Alder wood was very tasty. Finally we did the White Pass train ride in Skagway. Very beautiful scenery. If you do this - sit on the left side of the train (facing forward). You will get the best views as the left side is mostly valley facing, while the right side is mostly mountin side. A final note on the upselling. We are not cheap. We have sailed most of the 6-star cruise lines (Seven Seas, Silver Sea, Seabourne, etc.). We have no problem paying premium prices for premium products and services. But we don't want to be constantly pressured to upgrade here, buy more there, surprised to find we were charged for something we didn't realize. We just didn't feel welcome or comfortable on Celebrity. Read Less
Sail Date May 2016
This cruise was part of a package with a tour of the Rockies, we have been on 4 cruises prior but none with Celebrity. I will NEVER cruise with them again as the whole experience was very under whelming. For a company that has been ... Read More
This cruise was part of a package with a tour of the Rockies, we have been on 4 cruises prior but none with Celebrity. I will NEVER cruise with them again as the whole experience was very under whelming. For a company that has been operating as long as them they should have perfected so much more. The first thing that I complain about is the ridiculously long waiting period for embarkation and disembarkation, it was so disorganised and amateur, like it was the first time they had ever sailed and this was at every port. The food in the formal dining room was well below par and it was much better to eat in the café which should not be the case. The days at sea were far too many for such a short cruise and the activities on these days did not rate compared with other ships. You cannot count shopping as an activity which they did several times a day, also organising future tours with discounts should not be counted as an activity. There was not enough entertainment during the days at see also, but the evening entertainment was good. We travelled with a group of West Australians and many felt the same, resorting to the Library for something to do....this should never be the case. The staff were very nice and attentive except for the bar staff in all areas who could be quite rude and short. The cabins were clean. Read Less
Sail Date May 2016
It took over three hours for us to board the ship from the time we arrived at the port. Not a good start. Most of the delay was caused by the Celebrity checking in system and this was then exacerbated by the US Homeland Security. The ... Read More
It took over three hours for us to board the ship from the time we arrived at the port. Not a good start. Most of the delay was caused by the Celebrity checking in system and this was then exacerbated by the US Homeland Security. The journey through the Inside Passage which is one of the feature of the cruise took part at night. A morning sailing would have been more appropriate for passengers to enjoy the scenery. The restaurants were overwhelmed by the number of passengers and mealtimes were not an enjoyable experience. The "chic' nights were spoiled by diners turning up in the main restaurant in anoraks. Overall the food was far from what we expected from a company such as Celebrity. The first port of call was a total waste of time. A seedy little town of no consequence. Passengers were puzzled as to why we had docked there. Juneau was a pleasant town and to walk around and get a feel of the Alaskan way of life. The journey back was again a disappointment as the cruise through the Inside Passage was again at night. Finally I have a debit of $26.48 on my Visa card and I have no record of spending that amount. We had the classic drinks package and were careful to stay within the guidelines. In summary we would be hard pressed to entertain a Celbrity cruise in the future. Read Less
Sail Date May 2016
It all started with the disaster at checkin. The people were all new and didn't know what they were doing. Took forever. Our concierge balcony room was dirty and had stains on the sheets, where it could easily be seen. The room ... Read More
It all started with the disaster at checkin. The people were all new and didn't know what they were doing. Took forever. Our concierge balcony room was dirty and had stains on the sheets, where it could easily be seen. The room wasn't set up for 3 even though we paid for 3. Our dining room experiences were horrible. We never had a table, people were always seated at it. Food was good but not great. Hair in my chicken. So much went wrong on the ship it's too much to type. I will never take or recommend celebrity. We did have a few great people after a while. Marjan B. was outstanding and did everything in his power to see that we had a good experience and we appreciated that. Alaska was breathtaking. All the tours we took were marvelous. Next time it's Princess all the way. No more fake 5 star ships for us. We took the 5 glacier seaplane tour in Juneau, excellent. The white pass Yukon rail tour was amazing. And the lumberjack show was fun. Read Less
Sail Date May 2016
This trip was part of my gift to my wife for her upcoming 40th birthday. Overall, our recent sailing experience was an incredible disappointment and there was an absolute lack of service recovery. There was a significant gap in the level ... Read More
This trip was part of my gift to my wife for her upcoming 40th birthday. Overall, our recent sailing experience was an incredible disappointment and there was an absolute lack of service recovery. There was a significant gap in the level of service promised, and paid for, compared to that received. The only consistent thing about the service received was its inconsistency. In fact, out of 3 sailings with Celebrity, only one exhibited the qualities, characteristics, and claims made by Celebrity's marketing (and this sailing was not it). No modern luxury lived onboard Celebrity Solstice. While there were pockets of decent service, aside from the 2 exceptional examples noted, overall, the level was lackluster and unimpressive. Looking back, I fail to see why I paid for Concierge Class when we did not receive the stated benefits and amenities associated with that type of booking. We have sailed other lines with better service and that were less expensive. Embarkation During this entire process, we did not see a single Celebrity shoreside or ship representative until nearly boarding the ship and there was a photographer hawking boarding photos. The only people we came in contact with through this process were port personnel, security, and CBP – none of which had a vested interest in improving our vacation experience. Although, our experience with CBP was efficient and doing the best they could given the volume of passengers that day – contrary to the later finger-pointing from port and Celebrity personnel. To quote another guest, "Embarkation was an unmitigated disaster." This, in my opinion set the tone and exemplified the lack of service and customer experience for the rest of the sailing. This was, undoubtedly, the worst embarkation experience I have ever experienced at Canada Place or any other port of embarkation. Looking back, the entire scenario was foreseeable, preventable, and unmitigated. What is disheartening is that this was not the first time Celebrity used Canada Place as a port of call or port of embarkation. The facilities and its infrastructure are a known factor. Knowing 3 large ships would sail from that port, all scheduled within a 1-2 hour period of one another, Celebrity absolutely should not have told embarking guests to arrive at the port later – yet those were their instructions. It only backed up Celebrity's 3,000 boarding guests with another 6,000+ from the other 2 ships in port that day. Upon arrival, we were told initially by port personnel the wait for security would be 30-45 minutes. Three hours later we were herded like cattle to the security screening for another 45-60 minute wait. Once past that point, there was another line with several hundred people awaiting US CBP clearance. Our only saving grace from that further delay was holding Global Entry/Nexus cards – which we had to ask to use. Once through CBP, there were further lines for checking in. After we were finally allowed to board, staff and the Captain’s apologies rang hollow. The fact that it took 5 days to acknowledge the embarkation fiasco in writing and that the $50 credit was noted as a “good will gesture,” only signaled Celebrity’s lack of planning, appreciation for the situation, and overall lack of concern for its guests’ experience. My wife and I both worked in hospitality while in school and continue to be in service-oriented professions. In our prior and current professions, we would be, and are, accountable to do what we what’s possible to mitigate a problem and genuinely exhibit a sense that we care for the customer, and explain what we were doing to rectify the situation. In this instance: • The initial e-mail warning passengers to delay arrival should have never been sent. This only created a larger bottleneck that port staff and CBP were unable to process. The communication should have encouraged Global Entry and Nexus card holders to bring their separate Global Entry/Nexus identity cards. This would have processed those passengers more quickly. • Port personnel should have asked and directed Global Entry/Nexus holders to the appropriate lines. • Passengers should have been segregated into different groups based on their immigration status to speed up security and CBP clearance. • Ship or shoreside staff should have been allowed onsite in the various areas to address passenger concerns, inform them of what steps were being taken to expedite the process, and have more than water available for passengers during a 4+ hour wait. The lack of Celebrity personnel’s presence signaled a lack of appreciation for the situation and a lack of concern for your guests’ boarding experience. • Snacks or some other accommodation for food should have been provided. While food might not have been available from the ship, Celebrity personnel should have been able to make arrangements for guests from shoreside venues. • An immediate acknowledgment of the situation at sailing should have been issued in writing and an explanation that Celebrity did everything it could once the situation unfolded as it did, and what steps were taken. As to the last point, I can only assume Celebrity failed to fully appreciate the magnitude of the situation given the delay in addressing it, the tone of a “good will” gesture, and lack of any ownership of the situation. Even if the port were mostly to blame for this event, Celebrity’s culpability was that there was the appearance of doing nothing to resolve it and then playing the “don’t blame me, it was them game.” In these situations, own it, acknowledge it, do what you can for your customer. Deal with the port behind the scenes and do not make your guests take the brunt of the failure. Further, Celebrity is the port’s customer. I fail to see how Celebrity had no ability to influence this situation. Overall Service Following embarkation, the rest of the service onboard seemed to follow a similar pattern. Generally, staff seemed disinterested, disorganized, and overwhelmed. Although service in the main dining room did improve slightly by the end of the sailing. Water glasses went empty for long periods at a time. Servers would come and go without asking or offering to refill our glasses. Beverage service was spotty, and if you did not have a beverage package, you were largely ignored. During one meal service was so slow, I had to ask for an ordered bottle of wine to be left on the table so we could actually enjoy it with our meal. In another example, at one of the pool bars, a female guest ordered a bottle of water before I ordered my beverage. The bar tender first served me and several other guests who arrived after me without serving the female guest who arrived first. I stopped and insisted the bar tender serve her before I left the bar to which the bar tender glared at me with contempt. I did not realize I would be a carpenter on this vacation and have to cobble back together several drawers in our stateroom (and later fix soap dispensers in the spa). At embarkation, the stateroom attendant noticed there was no DND sign in our stateroom and promised to bring one. That did not happen until day 6 of our sailing. We tried to fashion paper ones to place into the key reader. Those were removed and DNDs broken not once, but twice. During one meal, I asked for a cake I ordered to be brought to the dining room to share with the rest of the group we were sailing with. The maître d’ looked at me as though my request was beneath him and his staff. Needless to say, the cake nor an explanation, never arrived during supper. In general, the only place where service levels were exceeded or met from a dining perspective, was in the specialty restaurants. Perhaps that was the goal? Make service so terrible that people will pay more for the service that should have been provided in the first place? Spa Our experience in the spa was disappointing and disgusting. Initially, we were impressed by a therapist named Nun. She was personable, friendly, outgoing, and appeared genuinely concerned with the guest experience. We explained the services we were interested in and the day. Nun indicated she was off that day, but that we should still ask for her as she wanted to provide my wife’s and my couples massage. She also explained what to expect the day of our treatment service and that we would be further shown around the spa facilities. When booking the reservation 2 days later staff was disengaged, continuing other conversations among themselves, and failed to acknowledge our presence when we initially arrived. The person who made our reservation was aloof and near condescending. When we asked for Nun to be our masseuse, we were gruffly rebuffed and told she was not available. We pressed and asked for Nun again because of our initial positive interaction with her, and were abruptly told “no” (that should have been our clue to leave and not come back). On the day of our massage, staff again was disengaged, continuing other conversations among themselves, and failed to acknowledge our presence when we arrived. Once checked in, we were pointed toward an open door and told changing rooms and robes were through “there.” There was no explanation of the facilities, introduction to other services or amenities, or generally, where we should go or what we should do. Once in the respective locker rooms, we had to scrounge around to figure out the lockers. There were no clean shower shoes in the lockers. Once outside waiting like fools for someone to collect us, an attendant noticed our bare feet and provided disposable slippers used for pedicures. Following our massage we were generally pointed back to the locker rooms. I tried to take a shower, but the covers on the soap and shampoo dispensers kept falling off. The third time that happened, I looked to my left and noticed a prior guest left a used body bandage – the type used for large open wounds. I promptly left, changed, and attempted to inform the attendant at the desk. The response was a flat, unconcerned, “I’ll send someone from housekeeping.” There was not a hint of acknowledgment for how unsanitary that was nor any concern for my overall experience in the spa that day. In addressing our concerns onboard, the Guest Relations Manager noted that there was no record of any incident. Indeed there was not. If I had reported every incident each time it occurred during our sailing, I would have been camped out at the Guest Relations desk instead of trying to salvage a long-awaited vacation. These are simple, preventable concerns. The expectations could have and should have been easily met. Read Less
Sail Date May 2016
First may I say Alaska was beyond works. We totally enjoyed the land portion of the cruise. The guides and drivers were outstanding. Knowledgeable and kind and entertaining. With the exception of one nights stay in a small non A/C ... Read More
First may I say Alaska was beyond works. We totally enjoyed the land portion of the cruise. The guides and drivers were outstanding. Knowledgeable and kind and entertaining. With the exception of one nights stay in a small non A/C cabin the accommodations were fine. The first place room was fine, but places to eat were minimal. You could eat at the Hotel, but prices were high and you couldn't get one thing without paying for the whole package. I am a vegetarian and choices were small I had to pay for the whole thing to get one item I could eat. The location of this Hotel was such that they had you. With no ground transportation to go to an eatery of your choice you were forced to pay and eat at the hotel or eat at the adjacent restaurant next door. Once we boarded the ship the problems continued. I had asked my travel agent if they had seltzer water, she said she made a call and they did have seltzer. But they did not. We had a complimentary beverage package which covered nothing. All drinks were over $10 and my husband had to pay an additional $70 to be able to get unlimited drinks. I refused to pay an additional $70 as I do not drink. But I couldn't even get water without having paid the extra $70. What good is a complimentary beverage package when it does not cover anything. Also you couldn't even have an ice cream cone with out paying an additional fee. Same thing with specialty coffee. It seems every time your turned around you had to charge an additional amount to your cruise ship bill. As you can look up I only charged extra a little over $400. The restaurant we were assigned did not have enough vegetarian choices. I was forced to eat at the buffet at lot. Arthur the host of the BlU restaurant saw us come out of the next door restaurant and was disappointed and asked he why. I said the food was not as fancy as his and they served Alaskan King Salmon where his menu had Atlantic farm feed Salmon. I live on the east coast and I won't pay Atlantic Salmon and told him I didn't go on a cruise to Alaska to get it. That night the man who ran the restaurant called us and said we can come back to BLU and anything the other restaurant had they would get for me. So we went back to eating at BLU and it was great. The people, waiters, staff at blue were much friendlier and we enjoy them. I also think the breakfast times at the restaurant was not long enough. If you show a show and wanted a little extra sleep you had to eat at the buffet. The shows were OK, but not as good as I expected. I wanted something different than a lot of singing. All the stores on board we very expensive. All in all the ship was beautiful but things I was told when booking did not happen. The bad taste in my mouth was I could only drink water. There was no seltzer, not diet sprite just diet with caffeine. And of course it would have cost me a $70 sticker just to get a soda, that they didn't have. This was not what I expected of cruise. Everyone says it is all inclusive, but it is not. We even paid gratuities in the package price, but had to tip everyone anyway. I think we were given a little false information. Sorry this was so long. If it wasn't for the ground part of the cruise the trip would have been a complete disaster. Read Less
Sail Date August 2015
We've cruised 12 times and this is the 1st on Celebrity. We were expecting an upgrade from Royal Caribbean and Princess (our previous cruises). But we were very disappointed to find the level of service was worse than RC or ... Read More
We've cruised 12 times and this is the 1st on Celebrity. We were expecting an upgrade from Royal Caribbean and Princess (our previous cruises). But we were very disappointed to find the level of service was worse than RC or Princess. Here's a summary of what we found: The Ship: The ship was tired and worned down. The exterior shows a lot of chipped paint, rust, etc. The steps on upper decks were extremely dangerous when wet. The railings were all worn, some even splintered. Many areas of the outside decks used for storage and it was just an eyesore. The Cabin: The cabin was sub-standard. The window seal was loose and caused a lot of noise and debris. There were dents in the walls, ripped carpet, closet doors did not close. The bathroom was terrible. The mirrors were cracked. Mold and rust in the shower. Toilet did not flush properly. There were only 2 electrical outlets in the entire room. They were both located at the desk. No outlets in the bathroom or near the bed. TV did not work properly. The pull down beds were very squeaky. Despite the ship not being full and numerous other rooms available, they didn't care. The Cabin Attendent: We met him the first day and then rarely saw him. Despite our children traveling with us, we only got one night where he made a towel animal. Nothing special for the kids. The Main Dining Room Staff: The Main Dining Staff was one bright spot. They were awesome with our family, especially the kids. The beverage service was not good. Drinks took forever...especially bar drinks other than wine. Buffet Dining Area: This was a joke. Where do I start? The buffet had so much "sneeze guard" it was hard to get to the food. Most adults couldn't even reach the items in the back. The staff in the Oceanview cafe was not what I would have expected. Nobody asked to get us anything (beverages, etc). They had people walking around hounding you to buy drinks. They even tried to get my family to buy orange juice what was available for free from the machine. They didn't tell us it was "special" orange juice unitil after my daughter drank most of it. Very sneaky. Ports of Call: They've turned the ports of call from quant fishing towns to commercialized tourist traps. Icy Strait Point was the worst. There is nothing there except extremely high priced tours and retail outlets. Every port had the same jewelry stores, gift shops, etc that you'll find in the Caribbean. Just change the t-shirt name from St. Thomas to Alaska. It's just commercialized too much. Summary: It was very disappointing that Celebrity Millenium was not remotely what we hoped for. They don't seem to care. The worst part of the cruise was the relentless badgering from the staff to book dining at specialty restaurants, the hounding to buy drinks and most of all the pushy photographers. It was the worst I've experienced on any cruiseline. Many passengers shared our opinion. I don't expect to cruise with Celebrity again. From other people we talked with at ports and on tours, I'd recommend Princess Cruises for Alaska. Other recommendation: Book tours independently, not with the cruiseline. They are much less expensive especially if you get the toursaver coupon book. It's worth it. Also don't do the cruisetours. They are a ripoff. We did our own 7 days in the interior Alaska on our own at 1/2 the price of 3 extra days on the cruisetour. Read Less
Sail Date August 2015
I was a bit disappointed going by the reviews I saw here as to whether this ship would be a good experience. I guess each persons experience can vastly be different based on what your likes and expectations are. That being said, our ... Read More
I was a bit disappointed going by the reviews I saw here as to whether this ship would be a good experience. I guess each persons experience can vastly be different based on what your likes and expectations are. That being said, our likes run to the simple such as classic American cuisine and home-style foods. We also do not expect an older ship to be perfect, just clean and the employees friendly. So we were a bit let down in some areas of the Infinity and tried to have fun despite the things that were sub-par. Vancouver boarding was confusing compared to Seattle. We had to ask several times if we were going the right way! After we found the luggage drop off in the front by the Infinity sign, that is when we began to wander but eventually made our way upstairs and finally go checked in. We had to wait a few hours for the room to be ready so we checked out the buffet and found that the fruits looked good and a salad was doable but the breads were dry and a lot of Asian foods seemed the norm in a couple of sections which is is ok if there is a lot of others to choose from but there wasn't compared to the Norwegian Jewel I was on in May. I do not have any other comparisons other than that ship so I may be off the mark but we simply could not eat most of the buffet foods. We never got to Hubbard Glacier. Weather made it socked in with fog so it was unsafe. We waited a couple of hours but it would not lift. Bummer! We booked an excursion with Adventure Bound and got to see Sawyer Glacier in any case and it turned out wonderful despite the rain off and on. Overcast skies brings out the blues in the ice so it was stunning getting up in there to see it. This was one cruise that spent enough time in Juneau to allow this long excursion. Most do not. I booked it outside of the cruise line. We fished for Salmon in Ketchikan and that was pretty fun. Caught a few but had some rough water so the captain moved us to calmer waters out of Knudson Cove Bay. I booked it through the cruise line @ $199 each and it was $89 to ship home 2 fish. All in all, I would not pick this ship or itinerary again due to our experiences but I'm sure other rooms were better and since we did not try the specialty restaurants, maybe the were better as well but we are simple eaters so gourmet foods don't appeal to us. Read Less
Sail Date August 2015
first the food was lousy, they served the same food everyday in the ocean view cafe and half the time it was cold. when asked for something different i was told no even something as basic as chicken cutlet parm when they finally did get it ... Read More
first the food was lousy, they served the same food everyday in the ocean view cafe and half the time it was cold. when asked for something different i was told no even something as basic as chicken cutlet parm when they finally did get it it was terrible not what you would expect. the food in the main dining room was pretty good nothing to write home about. if you were still hungry at night time besides room service your only choice was the buffet where again they only had the same couple of things every night the same. did i mention that all they do is serve the same food meal after meal terrible for spending so much money for this cruise. if your going for the food forget it try princess much better food by far. the shows on the ship were totally boring. i have been on 5 other crusies all the shows were much better even on carnival. are they kidding me. come on who chooses they shows what a joke. balcony was very small, the guest relations staff very rude not helpful at all. the shore excursions were way overpriced for what you got. by the time you got back from an excursion the ship was leaving port it was so rushed like nothing iv'e seen before any other crusies. and way to much time at sea. when you go to alsaka you want to see alaska not spending all your time at sea horrible way to see alaska. the ship it self was very nice the pick your perk very cool that really helped with regards to the drink package. Read Less
Sail Date July 2015
This was my first and last Celebrity cruise. Alaska was gorgeous but I would have gotten that with any other cruise line too. The food, which is supposed to be what makes Celebrity better than others, was nothing special. It wasn't ... Read More
This was my first and last Celebrity cruise. Alaska was gorgeous but I would have gotten that with any other cruise line too. The food, which is supposed to be what makes Celebrity better than others, was nothing special. It wasn't especially bad, but the buffet was bland and the Trelis restaurant was hit and miss. The service was much the same, our stateroom attendant Sandy was wonderful and so was many others, but just as many were just going through the motions and didn't even try. On the last night we tried Qsine, and that was really excellent, but at 45 dollars each it was too much. The "toddler program" consisted of one hour a day with some plastic keys in the teen room, and the other two hours were during lunch and dinner. Getting a high chair in the restaurant and buffet was close to impossible and it's not like anyone came to offer it. We stayed in a concierge room which had one benefit; no waiting and good seating in the restaurant - but really not worth paying extra for. The balcony was rusty, but other than that the room was fine and well maintained. Alaska was amazing and really nice views made the trip fantastic anyway. I guess going on a Disney cruise last year just set the bar too high, and I Was disappointed that Celebrity couldn't even compete with them. Read Less
Sail Date July 2015
This is our 5th time cruising to Alaska. We love it there but this time we were woefully disappointed in the cruise. Giving Celebrity complete slack for the slow embarkation----low tides delayed opportunity to off load luggage slowing ... Read More
This is our 5th time cruising to Alaska. We love it there but this time we were woefully disappointed in the cruise. Giving Celebrity complete slack for the slow embarkation----low tides delayed opportunity to off load luggage slowing those those getting off. And NOROVIRUS necessitated complete cleaning of the ship. No problem there and THANKS to tmem and the CDC for concerns about our health. But the compliments stop there. When we were able to go to the check in desk at the port there was no one to tell guests where to go--which line to stand in. No clarity, no hosts to begin greeting guests. We were not too unhappy waiting until 6 pm to get into our room. Of course then it was our early dinner so watching the sailing under the Golden Gate not possible. My main problems/issues were however that there was NO NATURALIST on board. A SHOCK for a cruise to ALASKA. They had some ship person trying to substitute but he did not do an adequate job--not the job a naturalist does. The lectures were basically the woman giving shopping tips. Who goes to ALASKA to buy Caribbean gems??? AND AND AND cruising Tracy Arm should have been the chance to experience a glacier for those confined to the ship or those who did not opt to go on planes to one. The captain stopped the ship 7 miles from the Sawyer glacier. Hardly a respectable view. When I said something to a ship officer he responded it is only ice!!!!!! . We have been on ships that went right up to and experienced calving and the blue ice--not visible here. AND ALSO for 5 days they closed down the non-smoking side of the poolside area for repairs. That means those of us who swim outside had to constantly brave the cigar and cigarette smoke and get our robes smelly from smoke when put on lounge chairs on that side of the deck. If going to the grill from the spa one also needed to wade thru the smoke smells to get to it or the buffet. AND because of the noro virus they never got the books cleaned and the library NEVER opened. Celebrity lost us (this was our 3rd cruise with them) and MANY others who likewise were VERY DISSATISFIED. Read Less
Sail Date May 2015
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to ... Read More
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to be at the terminal by 4 pm or we would not be allowed to board. After landing in SF on another airline and a mad, mad dash to the cruise terminal by taxi at just minutes before 4 pm we saw hundreds of people outside standing in line waiting to get into the terminal. There had been many, many delays getting people onto the ship. We paid Celebrity for a shuttle ride to the ship but received a text from our travel agent that Celebrity notified her that anyone arriving at the airport after 12 noon would be on their own to get to the ship! No shuttles! What? That was dozens of people coming into SF just after noon. We never received that text from Celebrity and we were signed up with them to receive updates. Then there was no greeter present anywhere to tell us what was going on and to confirm how to get to the ship. We have been to Alaska many times on Princess and Holland. How can you have a Alaska cruise with NO naturalist on board? Whoever was doing the VERY limited narration at Tracy Arm had no idea what to say. When we boarded the ship we had no drinking glasses in the room and no do not disturb sign for the door. We also found out later that there was a Welcome Aboard letter with some details about things we missed. We never received that letter (our 5th and probably last cruise with Celebrity). We also never received one of the bags they give you for shopping at the stores on shore until we asked for one! Production shows (3) were very good. Other entertainers were okay, about what you expect. Food okay. Curtains in stateroom looked like they were 30 years old. Bed was hard as a rock, very uncomfortable. Ship was nice but seems to look somewhat old and dated. Compared to Princess, who seems to always do everything right, this trip was a disaster. Read Less
Sail Date May 2015
Celebrity Cruises made our first few cruises absolutely magical, and that included the old Century which has since been sold. I swore I would never cruise with anyone but Celebrity. And I STILL wouldn't. Many small problems plagued ... Read More
Celebrity Cruises made our first few cruises absolutely magical, and that included the old Century which has since been sold. I swore I would never cruise with anyone but Celebrity. And I STILL wouldn't. Many small problems plagued this cruise. It all started with the absolutely chaotic boarding. Boarding was delayed because of the norovirus on the previous cruise. We arrived very early and still there was a log jam after security. Only one little door was open and the line inside was not moving. Once we got inside (by we, I mean everyone), it was a massive crowd and we realized we were in the handicapped line. People were grumbling that there was no sign until they got close to the check in area, so had stood in a long line for nothing. When we finally got to the priority boarding line, everything went quickly and smoothly. We were told our group (Celebrity Select) would be one of the first to board. We waited and waited and they started calling group numbers that usually get called after the priority boarding people. I finally asked and was told "Oh, I guess we forgot to call your group." At boarding time, lines were stretching forever outside the terminal. Those poor people stood out there a very long and there were no Celebrity representatives anywhere to explain what was happening or answer any questions. We didn't get on board until 5pm, and we were STARVING since we had expected to get lunch when we got on-board. We stopped at the Cafe al Bacio to tide us over and it was just 1 of 2 times we were able to secure seats there during the entire cruise. They need more chairs and tables! Our cabin was at the bow and was larger than most. We loved it. Cabin #6000. Always clean, serviced in a timely manner, always had hot water and TV. Large, comfortable, and nice! The entire ship looked a little tired with the worn upholstery and varnish worn off the wood furniture. There was no "wow factor" anywhere like on the Equinox (my favorite). The halls had little humps in the floors and Miss Clumsy here kept stumbling over them. The halls reeked of sewage. Well into the cruise, maybe 7 or 8 days, we finally saw a cabin door open and shop vacs and big fans were hard at work. The odor was very annoying. Our cabin was next to the crew stairway, and I would bet they go in there to smoke because the smell of cigarettes was always very strong right outside our cabin. Dining is usually superb on Celebrity, but not on this cruise. Not the best food and more than once I got something I did not order, such as a mixed green salad with brussels sprouts I ordered that was replaced with a head lettuce salad with anchovies. That wasn't even on the menu! It was impossible to get a drink at dinner. Three nights we could not order dessert. The waiter said he ordered something special just for us (??), but they were just the same desserts we had at the Murano (on other ships). They were not special and I do not like chocolate. I love desserts and that was very disappointing. No bread or condiments were allowed on the tables the first week. We had to ask for them. We splurged and spent $100 to eat at the S.S. United States. OMG, the worst dining experience ever. It took 2 1/2 hours to get our meal. I ordered veal tenderloin medium rare (read "veal"= tender and "tenderloin"=tender and medium rare means pink inside). It was literally toasted black on one side, well-done, and was so tough I could not cut it with a knife. After waiting for 2 1/2 hours for my dinner, I was not about to send it back and wait another 2 1/2 hours. I acted like a rube and picked it up with my fingers and took bites off of it. Disgusting. But my husband said his lobster was excellent. Since our dinner experience took almost 4 hours, we missed the one show we really wanted to see. The buffet was very tasty, but always crowded. I lost count of the number of times the coffee, iced tea, and ice dispensers were empty. Speaking of shows, they were not the best, especially the amateur night were many of the passengers dressed up like zombies to do "Thriller" on stage. Please, we paid good money for this cruise. How about some professionals! And, please, stop with all the promotions for excursions, artwork, and upcoming cruises!!! It was non-stop. OK, this isn't all of it by a long shot, but you get the idea. As I said, it was a lot of minor annoyances, not the kinds of things that ruin a vacation. If it had been my first cruise on Celebrity though, it would be my last. My previous cruises with Celebrity have all been beyond perfection with exquisite dining, gorgeous decor, unparalleled service, and an overall luxurious ambience. I'm already booked on my next cruise with Celebrity because I know this trip was just a fluke. Thank goodness for fantastic weather in Alaska! Oh, I almost forgot....disembarkation was a breeze, but they lost our luggage. Had to wait about 2 hours for them to find it. I'm glad we did not have a plane to catch. Read Less
Sail Date May 2015
My wife and I are retired and have been on 15 cruises. My daughter was with us as well and has also cruised many times. We like meeting and keeping a competent wait staff for the cruise and feel the dining experience is an important part ... Read More
My wife and I are retired and have been on 15 cruises. My daughter was with us as well and has also cruised many times. We like meeting and keeping a competent wait staff for the cruise and feel the dining experience is an important part of cruising. We also enjoy the social interaction at the dinner table. We did a 15 night transatlantic on the Constellation in May and had a great experience: food, rooms, wait staff, room steward, and officers. The Constellation Captain seemed to be everywhere, always talking to passengers. The Executive Chef was also everywhere. We saw the Maiter D and Assistant Maitre D every evening at dinner. We thought the Solstice would equal or exceed our experience. Too bad the Solstice fails in most of these areas. I have always read negative reviews with a “grain of salt” as you will. I am batting .500 with Celebrity this year. I may cruise with them again as we have October 2015 reservations??? We cancelled our December 2014 cruise. First – the good: Solstice is a beautiful ship. Embarkation (a breeze), loved the mattresses, Solstice’s people flow (where are these 2,800 other passengers?), shower doors, Corning glass sculpture, Celeb singers and dancers, our wait staff (Bernard and Ace) and our stateroom person Augus. Customer Service and Maintenance quickly resolved any issues. The ship is well maintained with cleaning and painting in every port. The Café B has the best pastries and coffee drinks. Alaska is a great place to cruise (our 4th time), and all the ports were excellent. We had to tender in to icy straights and it went as smoothly as tendering can be done. We enjoyed seeing Victoria again, and Nanaimo was a nice change of pace. Now the bad: Background music constantly playing everywhere. This is not a hotel – we don’t need muzak. Live music and elevator sounds at night heard in our stateroom (7237) from 3rd floor. Better soundproofing required on partition between elevators and rooms. Menus on the Solstice vs Menus in May on Constellation. Cheaper cuts of meats and more chicken. Lobster changed to smaller tails and warm water types. Desert selection pathetic at best. And no chocolates on the bed in the evening (1 time only). Really? Do we need to buy a “Chocolate Card”? Lack of captain/senior staff/officers walking about the ship and interacting with passengers. Disembarkation – a disaster that no one could explain setting schedules back 1 to 2 hours. Later I learned that the Vancouver crane was too small for the Solstice hold. Solstice and port personnel were yelling at each other on the dock. The Worst: Ticket Home: several of the staff told us that if customers complained about someone – they received a “ticket home.” Sometimes on the first occurrence! Too bad this was not applied to management. Waiters were further instructed not to bring two entrees at once (or else get a ticket). We have often ordered a small pasta dish to share. But not on this cruise. We could have it as a second entre after the first. But having two entrees served at once wasn’t allowed. The point was to have it as a side dish. Director of Hotel. Why did Celebrity think a man experienced running major hotels (Hyatt) could be the leader on a cruise ship? After my first encounter at the Captain’s welcome – I never saw him again. I mentioned we were having an issue with table reservations to him. He told me he had people who had people to handle such things. If Celebrity wants to hire Hotel Managers, why not recruit those from the Ritz Carlton or 4 Seasons resorts? The Ugly: I reserve this for the worst most incompetent manager I have ever experienced at sea on a Princess, Carnival, or Celebrity ship. Replace Maitre D ASAP as well as his Assistant. This is not the service I expect on Celebrity with Celebrity prices. Like many people, we were trying to change a table reservation - ours from early to late seating in the MDR at a round table for 6-8. I have requested a change on almost every cruise and have been accommodated by the second night. But not on the Solstice. We along with another dozen or so people were in line to see our Maitre D. Suddenly the Maitre D yelled that there would be no changes today and to just go away. I have never been so discourteously treated on a cruise ship before– and would not stay if I was in a “hotel” and could go to a different “hotel”. This was the first day. Yes he was under pressure, and I understand the issues. But since he obviously lacks the temperament he should have had an asst. take the requests. We almost never saw him walking around the dining room unlike previous cruises. Further, no one knew where our assigned table was at the early seating. How strange that the table numbers are changed for each sailing with no map. We had requested a round table for 6 or 8 by a window. We were assigned a square table for 4 in the back corner under the overhang surrounded by the kitchen. On 14 other cruises, we made the request and received a table assignment the next day. But not on the Solstice. First night: early seating in the back at a table for 4. Hoping our change request would be granted for the second night. Second night (formal night) – moved to a late seating rectangular table for 12 – we were the only people there. About half of the tables in the MDR were empty. Rather than sit at the table for 12, I requested to move to a table for 4 next to it (same excellent wait staff). Our waiter had to find and ask the Assistant Maitre D if we could make the change. She granted our request since the doors were closed, but told us if someone showed up (no one was there on the first night) we would have to move. Third night - late seating - moved to another large table – with only us at the table (which had been vacant the two nights before). Since sharing seemed impossible in the half filled MDR, we requested to go back to the table for four where we sat in the late seating on the second night and where we had an excellent wait staff (Bernard and Ace). She had to beg and plead with this incompetent Maitre D? I said that was not acceptable and I had enough. She then said she was just joking? The table for 4 was ours. The two tables for 10 and 12 had one couple each night or no one. Breakfast and lunch were disorganized with what seemed to be untrained wait staff personnel. Our excellent evening waiter was sent to work in the buffet at lunch. With his experience level it was too bad he was not managing the situation in the MDR. . This Maitre D and his incompetence made every trip to the MDR an unhappy experience for me. In conclusion: Is Celebrity moving to a hotel concept with different wait staff and room stewards every night? Should everything become select dining – ending all MDR service? I believe this is the goal? And again, if you must hire someone from the hotel trade – why not from the Ritz Carlton or Four Seasons resorts?   Read Less
Sail Date September 2014
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