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5 Helpful Votes
Sail Date: May 2019
The ship is very elegant but aging. Our cabin had broken furniture and for Aqua class not very spa like. Our can attentant keep everything very tidy. But we did not receive all perks of our booking. And when there was an issue Guest ... Read More
The ship is very elegant but aging. Our cabin had broken furniture and for Aqua class not very spa like. Our can attentant keep everything very tidy. But we did not receive all perks of our booking. And when there was an issue Guest Services had no desire to help. Blu, the dining room for Aqua class, was awlful. We went to the main dining room most nights. The buffet was very poorly laid out and the same thing every day. And all they do is try to up sell Everything. We could not walk through any common area that we did get harrissed to upgrade drink packages, book speciality fining, or purchase something. Communication is very poor about major things like disembarking. We where never given any directions. When I went to guest services I was received an attitude. This was my first Celebrity cruise and it will be my last. The overall experience was under whelming. I can not recommend Celebrity. Read Less
5 Helpful Votes
Sail Date: September 2018
This was my first cruise with Celebrity however I have traveled several times on other lines. I was expecting something else as i was told if I like the previous cruise i was on this was the next level - well i was greatly disappointed. ... Read More
This was my first cruise with Celebrity however I have traveled several times on other lines. I was expecting something else as i was told if I like the previous cruise i was on this was the next level - well i was greatly disappointed. The staff - sure there was about 4-5 that i would say went above and beyond - the rest couldn't give a dam, in fact in one bar when my choice of drink ran out (on the first day) after requesting they get another bottle as there was more than enough in other bars - was told maybe i should drink in the other bar!!! The food in the dinning room was average to say the least and the servings sparse, we actually had to ask for a plate of vegetables on the side to get a "complete" meal. Don't ask for wine with your meal as by the time you have eaten maybe - just maybe it would turn up. The continuous gouging for money was sickening, i purchased a drink package that i thought would pretty much cover me but in fact it was very very basic. The whole first 2 days all the staff wanted to do was upgrade me (for $14 a day) to the better package. I will point out the price i paid was just slightly more than the drink package i had on the Princess line of which pretty much the whole bar was available to now not even being able to order a Martini on the Millennium without out paying additional. The room steward must of existed as our room was made everyday but god knows who he was, past experiences they did nothing but fall all over you to ensure a nice tip at the end of the cruise. Look it was ok, but if you want great service, a touch of decadence and to feel like they actually want to look after you i would suggest you look at other lines, i certainly wont be in a hurry to travel with them again. Read Less
3 Helpful Votes
Sail Date: August 2018
I went with Celebrity to Alaska before with my mom, about a decade ago. It was great. I decided to go back with my mother-in-law, and it's not great. Some elements of the cruise are just wonderful. But there is SO MUCH wrong ... Read More
I went with Celebrity to Alaska before with my mom, about a decade ago. It was great. I decided to go back with my mother-in-law, and it's not great. Some elements of the cruise are just wonderful. But there is SO MUCH wrong that I really can't give it a better review. The wonderful: Some of the staff. The problem is that it's only SOME of the staff. On multiple occasions, I had a problem, would take it to a staff member, would be told that it would be handled, and then it wouldn't be. In general, the people who are working for tips and little else (waiter, room service, like that) are good to very good. Everyone else is doing an absolute minimum. Their goal is to get you to go away believing (generally incorrectly) that your problem is solved. Alaska, of course, is beyond gorgeous. The bad: Most of the staff. The food is mediocre at best. In the dining room, it's pretty good. But in the cafe, which is where you will be eating most of your meals, not so much. I have a daughter going to Carleton and she says the food is totally on a par with the dorm food there. My son went to Wesleyan and said the cafeteria food at Wesleyan was better than the food on the ship. There is a jogging track, which is good. Unfortunately, they allow guests to smoke on it, which is not so good. They do have a smoking policy that precludes smoking cigars or pipes on the jogging track, but they do not enforce it even if you ask. The online checkin procedure was beyond awful. I eventually simply gave up and asked my travel agent to do it. (My travel agent is good, so he did. Thanks, David!) The extent to which Celebrity nickel and dimes you at every opportunity is amazing. There's a bottle of water in your room, but they'll charge you $5 to drink it. (They don't advertise the charge.) There is a laundry bag in your room. You can participate in the "laundry bag challenge" and put as much laundry in it as you can, and they'll wash it all for you. For $50!! Probably cheaper to just buy new clothes. We booked all of our expeditions directly with the expedition operators, saving hundreds. The cabin is in horrible need of a refit. There were a total of three outlets available, which makes simply no sense in today's connected society. Some of the overhead fixtures were cracked. They've clearly been trying hard to keep things in good shape, but it's simply been too long. The cabins all need to be redone. The "Celebrity XCelerate" internet is a joke. Pings in excess of 500ms. Bandwidth down varies between 1Mbs and 8MBs. Up is about 250Kbs. If this is the super fast version, I dread to think about what the slow version was like. And it's REALLY expensive. Do yourself a favor and don't order it for multiple devices; it's easy to share between multiple devices. We had a decent cell signal about half the time. The shows were good to very good for a cruise ship. Much better than community theater, much worse than you'd find in (say) Vegas or Portland. And obviously not even in the same class as you'd get in NYC, LA or London. Read Less
2 Helpful Votes
Sail Date: August 2018
I chose this cruise because the medical centre has dialysis machines and my wife has kidney failure. However at the last minute she was unable to travel. Celebrity Cruises insisted that I pay the fare for a single person travelling in the ... Read More
I chose this cruise because the medical centre has dialysis machines and my wife has kidney failure. However at the last minute she was unable to travel. Celebrity Cruises insisted that I pay the fare for a single person travelling in the cabin although the dialysis company did refund some of the cost of dialysis and a small portion of the additional cost that dialysis patients and their partners are forced to pay by Celebrity. The cost is very high as Celebrity charges a premium for dialysis patients and their accompanying partners in adding to the cost of dialysis. In the traumatic circumstances I had hoped that Celebrity would only charge the cost for the cabin but they insisted on the cost for a single person travelling in this cabin class. This is a huge ship with some thousands of people on board. I had a premium cabin which I thought entitled me to priority but it certainly didn't work out like that. The designated restaurant was poor with second rate food. I normally ate in the restaurant of other classes which had a much better selection of dishes and better service. There was nothing particularly attractive or special about the so-called "special" class for which I paid and many of the advertised benefits did not materialise. Most of the passengers seemed intent on sitting at the numerous bars or in the casino or shopping in the many, many overpriced shops onboard. If that is your idea of a holiday then this will suit you. The elevators are constantly packed and it takes forever to get between decks on the ship. There are children everywhere, the pool facilities are overwhelmed with children, and the other facilities are taken up by groups traveling together. I found this cruise a most unpleasant experience, extremely highly priced for what you receive and I certainly would not recommend it to anyone who was interested in the sights of Alaska. The priority seemed to be ship board partying rather than Alaska as a destination. Others on board who made comments to me similarly decided they would not cruise again. I would not choose such a cruise again nor have I found Celebrity Cruises at all responsive to my needs, concerns, or particular situation. Read Less
2 Helpful Votes
Sail Date: August 2018
We spent a lot of money on this cruise. We were not treated very well by the staff. They were rude and condesending. They gave away our dinner reservations that were made months in advance. They didn't have enough food in the buffet. ... Read More
We spent a lot of money on this cruise. We were not treated very well by the staff. They were rude and condesending. They gave away our dinner reservations that were made months in advance. They didn't have enough food in the buffet. Lines for food and drinks on the decks were very long. It's like the didn't plan on the ship being sold out. Marterdi was rude. Waiters were rude. Shows were fun but staff was rude. If I had a choice I would not give them an 18% per day, per person tip. We did have a nice room with deck however while we were in port they decided to scrape the paint from the deck. When we returned from shore there were paint chips all over the deck, the chairs, everywhere. When I complained, their response was we will have in cleaned in Seattle. That's where the cruise ended. I used a travel agent. I complained to them. The ships corporate response. They offered a $50 on board credit for my next trip. Lol. Really. Bad customer service. The ports were fun. The food was good. Other than that I won't waste my money with them. Read Less
4 Helpful Votes
Sail Date: August 2018
My wife and I just finished a Alaskan cruise on Celebrity Millennium on August 17th, 2018. Here are our detailed comments: An Alaskan cruise, inside passage, was a bucket list item for us. We chose the Millennium because rated good ... Read More
My wife and I just finished a Alaskan cruise on Celebrity Millennium on August 17th, 2018. Here are our detailed comments: An Alaskan cruise, inside passage, was a bucket list item for us. We chose the Millennium because rated good (not exceptional), and it's not so huge it could not get close to the glaciers. The boat is pretty worn. Completely functional, but worn. We had a sky suite (cabin 8127). Suite size was good, bed and couch was good, but the entry level suite on Royal Caribbean Liberty of the Seas April 27th 2017 was much larger, cheaper and much nicer. According to the crew, the ship will undergo a complete retrofit in Jan-Mar 2019 in Singapore, and will be spectacular. Because we were in suite, there was a private lounge (Michaels) with free cocktails, and a great private concierge (Josue). He was amazing, and made everything happen, including a tour of the bridge, a reception with the Captain and ship's officers, and special "helipad/bow of ship" viewing experience of the Hubbard glacier. He has an incredible personality, and really is fantastic. Our suite butler (Ramir) was also great, he was available on-call, and arranged evening show reserved seating and other details. Also, suite guests had use of a private dining room - Luminea. We regularly ate there (in addition to other dining areas), and they served Breakfast, Lunch and Dinner. No reservations needed, and it was nothing short of exceptional - unlike the main dining room and buffet. A quick comment on dining - we were not on the boat to gorge ourselves - we eat normal portions and expect good service and tasty food. The main dining room (deck 4) where we ate exactly two meals (two too many) was a disappointment. Service attitude was indifferent and sometimes rude, and food tasted like it was prepared in bulk. Portions were not normal restaurant size, they were mini sized. We ate a number of times at the buffet restaurant (Oceanview, on deck 10) for convenience. Some of the food was good, never great, and some was marginal. Mostly it tasted like bulk prepared food. They routinely ran out of food. The buffet lines appeared to be designed for staff to dish your plates, but was operated as self serve, and it was really hard to reach under the glass to put food on a serving spoon, because the distance was so deep. Staff in the buffet was sometimes rude, and when they transitioned from lunch to dinner (or breakfast to lunch), the buffet would have no food from time to time, so you had to wait, or plan your meal times. When you came to eat at normal meal periods (breakfast, lunch, dinner), it was very crowded and you had to wait for a clear table. In contrast, Royal Caribbean's standard main dining room and buffet areas food and service was exceptional, tasty and polite. On Royal Caribbean you would be very happy without any restaurant upgrades. The staff is clearly incentivized to sell the "specialty restaurants". Having had a great experience with upgrading to specialty restaurants on Royal Caribbean, we ate in the Sushi and Italian specialty restaurants on Millennium. Sushi was better than average, the Italian was exceptional. Great wine, service and menu. As part of the Alaskan cruise experience, we booked two separate helicopter/dog sledding experiences through Celebrity. Both times they were cancelled due to weather, and they would only cancel 30 minutes prior, so when they cancelled, you did not have time to book alternative experiences. We recommend if you are booking anything with a flight or that can be affected by weather, you book for as early as possible, since you cannot cancel and get a refund, and if it cancels, you have time to book alternatives. We also found that the tour operators in each Alaskan port are selling the same experiences, for lower cost, sometimes substantially lower. The evening shows were great, and worth attending. The acts were Broadway level, and the comedian was great as well. On par with Royal Caribbean. Drink packages were horrendously complex and expensive - it was impossible to determine if you should buy one, or just pay by the drink. Other cruise lines make it easier, and don't gouge. Internet service packages were also way overpriced, and connection speed was unusable. As suite guests, we had perks that made a big difference in the overall experience. Royal Caribbean did not have such perks when we got a suite with them. If we did not upgrade to the suite on the Millennium, we would have been pretty disgruntled with the experience. I doubt we would book another Celebrity cruise, while many of the crew and officers were great, I think they really need to improve their service level, facilities and quality. It's worth noting that Celebrity, Royal Caribbean and Silversea are all owned by the same corporate parent. Hopefully they manage these brands and operations separately, and don't allow them to all come down to the level of Celebrity. Read Less
2 Helpful Votes
Sail Date: August 2018
This cruise was recommended by our travel agent. We paid over $3500 Au for Concierge class and whilst the cabin was reasonably comfortable it certainly wasn’t luxurious. Embarkation took over an hour as we had to wait whilst 2 ships ... Read More
This cruise was recommended by our travel agent. We paid over $3500 Au for Concierge class and whilst the cabin was reasonably comfortable it certainly wasn’t luxurious. Embarkation took over an hour as we had to wait whilst 2 ships passengers passed slowly through US Customs. The ship is old and dated. The main dining area was overcrowded (sometimes nowhere to sit), the food was mediocre and pretty tasteless, the activities were boring, the service was substandard from most of the staff, though a few people stood out with their friendliness and helped us a lot. When we asked about our booked excursions re clothing we needed to take etc, they just dismissed us. When an activity was cancelled, there was no interest in offering an alternative-just, you’ll get a refund. We went to the entertainment once and walked out after 20 minutes. I’ve seen better high school productions. If you’re an Aussie, you’ll get this. It was like a giant floating RSL Club-average food, average entertainment, pokies everywhere, lots of old people (I’m over 60 and even I felt young). People would go to the coffee shop where you had to pay extra or have a drinks package, and just curl up and sleep in the arm chairs by the windows! When we asked the staff to ask them to move they just shrugged their shoulders and walked off. Regarding the staff-our cabin attendant said they work a 7 month contract and never get a day off. I can see why they all look overwhelmed. The one good thing was the excursions. We did kayaking in Sitka, a helicopter/airboat/glacier excursion in Juneau and ziplining in Ketchikan. The kayaking was good but the guide basically forgot we were there and kept leaving us behind (must be that over 50 invisible thing). The helicopter tour was booked on the wharf in Juneau as our other tour was cancelled due to weather. It was one of the best things I’ve ever done. Look out for the Taku Glacier excursion. The ziplining in Ketchikan was amazing and took my 66 year old sister and me to the extreme but I would do it again in a heartbeat. The staff were brilliant and treated us with great respect as did the helicopter tour staff. Having done a Hawaiian Cruise last year, Celebrity compared poorly. We decided that the only benefit of the cruise was to get us from one excursion to the other. Be warned. Read Less
2 Helpful Votes
Sail Date: July 2018
This was our 3rd cruise to Alaska, but the first on Celebrity.... Never again will we use Celebrity! We cruised on the Solstice going to Alaska We have lots of comments to make. First of all, our travel agent told me that Celebrity ... Read More
This was our 3rd cruise to Alaska, but the first on Celebrity.... Never again will we use Celebrity! We cruised on the Solstice going to Alaska We have lots of comments to make. First of all, our travel agent told me that Celebrity was one of the better cruise lines.... more like the cadillac. We found this to be totall incorrect as soon as we boarded. We wanted a mini suite but they were already booked and we didn't have much choice. We did however get a balcony. WE found that there were few amenities in our room... not even an ice bucket or pen and paper. Later we were told that the imenities were taken away from the lower paying cabins and given to the more luxurious ones. I call this discrimination! We found NO electrical outlets next to the bed which was crucial for medical reasons. Zenon, our room steward was very helpful and supplied us with an extension cord. We also asked him for an ice bucket as well as pen and paper. He was extremely nice. We loved the balcony door that locked in place so we could have the door open in any position. There were no foot stools on the balcony. The TV only worked sporadically and I found myself calling to have it fixed on many occasions. There were very few good movies and way too many world news stations. Very few announcements that we could hear especially when TV wasn't working correctly. Our cabin was close to the bridge making even the elevator a long walk. MUSTER.....Lasted way too long compared to other cruises we have been on. CASINO: Even tho we wanted to, could not use it much for two reasons. The first was we didn't bring much cash expecting to use our room key as the other cruise lines. Refused to pay a service fee to cash in credit card. ALSO, most seating had NO BACKs and people with bad backs can't sit that way very long..... I am one of them. I guess we saved $$ that way. Did appreciate the size of the casino and NO Smoking. ENTERTANMENT: sucked!! Ships performers were not worth watching. Jessie Hamilton was good, but loud. There was no naturalist on TV that pointed out glacier highlights....but then the TV didn't work much of the time. FOOD: Buffet hostess Kartini was the best and aimed to please! Food sucked! Way too many repeats and pasta dishes. Too many cakes for dessert... some stale. A better variety would have been nice with cookies easily come by. Not all wait staff aimed to please. No ready made sandwiches or potato chips. Decided to make my own sandwich but there was no sliced bread in site! So, asked for some but the staff could not find a knife to cut it...... Waited 15 minutes just to have bread cut. No hot chocolate or chocolate milk available. Pickled herring only available in the morning and never later in the day...WHY? Fresh fruit minimal with unripe plums and pineapple mostly available in mixed fruit bowls where people picked thru it. No berries, peaches, etc. Pastry was horrible with not much in the way of donuts. Buffet hours need to change to accomodate those returning from excursions. Too many exclusive restaurants and high prices....... again discrimination! Room service did not give enough varieties or choices. Hamburgers lacked ample lettuce & tomato. AND LAST BUT NOT LEAST..... Sometime toward the end of the cruise we got a note for cruise credit (no amount shown) for birthdays. It was from our kids (names spelled incorrectly. It was very cold and no explanation given......Amount left off and written on plain piece of paper. Thought more info would be shown on our departing statement.....BUT WE were STILL WAITING FOR THAT STATEMENT TO COME long after our return home. Many more problems including the guy washing the outside of the ship and getting the deck furniture all wet. Read Less
Sail Date: July 2018
Chose this cruise to see Alaska and the Hubbard Glacier. The Infinity is an older and smaller ship than others we'd been on and certainly had less to offer than the bigger ships. The main dining area felt claustrophobic and the buffet ... Read More
Chose this cruise to see Alaska and the Hubbard Glacier. The Infinity is an older and smaller ship than others we'd been on and certainly had less to offer than the bigger ships. The main dining area felt claustrophobic and the buffet area was very difficult to maneuver through when busy. The cabin was clean but smaller than we'd had on previous Celebrity cruises. Entertainment was always great. We used the on board internet services once and found the IT person very abrupt and not helpful at all. The remaining wait staff are always amazing but some of the shore excursions the ship recommended were very disappointing. One advertised as 'The Ultimate Hubbard Glacier Experience' was dismal. We boarded a private tour operators boat but were only out for half the time. We experienced no wildlife, no large icebergs, minimal commentary from a supposed 'Naturalist' and certainly did not get the exclusive, up close and personal viewing of the glacier that we were promised as the ship itself, came within the same distance from the glacier that we did. This excursion was not cheap and we felt really ripped off. So word of warning...don't assume that all the tours the cruises promote are what they say they are and worth the money you pay for them. Read Less
12 Helpful Votes
Sail Date: July 2018
My extended family decided on Celebrity Alaska Cruise. This was my first time on Celebrity. Dealing with website precruise was dreadful. Embarkation was very smooth, so expectation rose, but welcome lunch in MDR for concierge class ... Read More
My extended family decided on Celebrity Alaska Cruise. This was my first time on Celebrity. Dealing with website precruise was dreadful. Embarkation was very smooth, so expectation rose, but welcome lunch in MDR for concierge class was a joke. You only had a few lunch options, all of which were terrible. Skip it and go to the Ocean View Cafe. Ship was nice looking. Some nice bars. Specialty restaurants are pretty. Lack of laundry facilities is annoying. Cabin was fine. Decent size and nice balcony. Not much drawer space. Very limited television options. Food was generally adequate in main dining room. The Ocean View Cafe was fine if you stuck to salads, carved meats and sandwiches. Specialty restaurants nowhere near worth the money. Entertainment was mediocre. Interesting activities were minimal. Only 1 lecturer for the entire cruise, who was not particularly interesting. Service and overall ship experience is the reason I would not go on Celebrity again. The MDR staff, cabin steward and a few bartenders were friendly and competent. Most of the staff, however, was neither welcoming nor helpful. Casino staff was not in the least bit friendly. Servers were nonexistent at the pools or in the public areas near the dining room. You generally had to go to a bar to get a drink. The drink policy was absurd. You pay $70 for the premium drink package, but still have to pay for a bottle of water or soda in the room. To get a bottle of water at the gym, you had to go to the spa desk, have your card swiped, give your room number and sign for it. You can't get two bottles of water at a time. It was obvious that there was some kind of crackdown on the staff for giving away too much free water. Constant selling was highly irritating. Every day, they dried to sell us a crab shack lunch at a specialty restaurant. They sold it by saying the $35 you paid them was less than paying off the ship. But if the steak I got at Tuscan Grill for a surcharge is any indication of the quality of the crab, there is no question that you should pay for the higher cost crab off the ship. God help you if you did not prepay for the drink package, as you would get hounded until you relented. Shore excursions were expensive and minimalist. Other cruise excursion I have been on give some interesting information and history during the dead times of the excursions. None of that on these excursions. I would never consider Celebrity again. They seem much more concerned with maximizing revenue from my stay on the ship than providing a welcoming and relaxing experience. Read Less
10 Helpful Votes
Sail Date: June 2018
We have been sailing Celebrity Cruise lines for 15 years. Our most recent trip was on Celebrity Solstice our of Seattle, Washington to Alaska on June 29th, 2018. Overall the we had a wonderful time at all the ports and had beautiful ... Read More
We have been sailing Celebrity Cruise lines for 15 years. Our most recent trip was on Celebrity Solstice our of Seattle, Washington to Alaska on June 29th, 2018. Overall the we had a wonderful time at all the ports and had beautiful weather, which is always a gamble in Alaska. Captain Tasos was is by far the best Captain of any ship/cruise line I have been on. He had an amazing sense of humor and we looked forward to his message at 10am every single day. As I mentioned we have sailed Celebrity a number of times over 15 years and had been our preferred cruise line when we went on adult only cruise (our honeymoon, 10 year anniversary, and most recent 15 year anniversary). We have always been impressed with the food and top notch service, which makes our most recent cruise such a royal disappointment. Through out the cruise we thought the service was fine...which is, well...fine...no one was rude or anything, but no one really seemed like they cared to go the extra mile. Again, that's fine, I don't need special treatment, it just was quite different then the other Celebrity Cruises we had been on in the Caribbean and Mediterranean. We were also put off by the constant upselling on board. We were asked repeatedly about premium drink package as well as a lot of the activities on the ship had additional fees associated with them. The issues above were more annoying, however we did have one major issue that happened and the lack of action/empathy of the staff was beyond upsetting and disappointing. On our last (full) day we were sailing to Victoria B.C. We were not scheduled to get to port until around 6pm, so we had a large portion of that day at sea. We paid extra for Aqua Class and had a nice balcony. We were outside reading and when I came inside I noticed the carpet around bathroom was soaking wet. My husband then took a look and saw it was wet by the door out of cabin as well. We opened the door and asked one of the room attendants for help. He said our actual attendant was on break. Turns out the cabin next to us somehow overflowed their shower and gallons and gallons of water drained into our cabin. The carpet was wet from the door and ran along the bathroom, closet, behind the couch, and the bed all the way to balcony door. My husband and the room attendant we asked for help moved the couch and bed and used towels to help soak up water. The attendant then left and returned with two others to help. They brought in a huge industrial fan which was pointed under the bed to dry carpet and said "Turn it the other way after a little while" (meaning towards bathroom/living area carpet and left. Luckily we had the balcony because the wet carpet and the fan had a bad odor. When it was time to leave for our excursion, we saw our actual room attendant who asked if we would put our luggage out before we left (luggage had to be outside room by 10, and all on board was 11:30pm-it was a very late port of call). I made a joke and said we are all packed, but not sure we can get suitcases out with the huge fan in the cabin. He looked at me with a strange expression and it was clear he didn't know what I was talking about. So I explained what happened and he said "Oh, I didn't know" I know he was on break at the time, and he definitely deserves a break, but I would have thought since one of his rooms had a shower that over flowed into a second of his rooms, some sort of message would have been left for him giving him a heads up when he returned from break. He then was in our room and just kind of shook his head and said "wow, I think I'm going to keep balcony door opened a little while to help air it out". We then went on our excursion. We got back around 10:40pm and the fan was still running, and our balcony door was wide opened. It was very chilly in our room, the carpet was still damp, and the room smelled musty and kind of like dirty sweaty socks. Our room attendant was now off duty for the night so we called guest relations and had to explain the whole story again because there was no note about it. They said they would send someone up to take a look and remove the fan. After 20 minutes when no one showed up we went down to deck 3 to guest relations and had to yet again, explain the entire saga. Their response was you could have just put the fan outside of your room. We told her that the carpet was still wet and the room smelled really bad. After pushing she said she could look to see if they had a different room for us to sleep in for the night. She said to go back to our cabin and she would call when the other room was ready (there was a guest who got off at Victoria and wasn't sailing back to Seattle). So we went up and sat in the smelly wet room for another 20 minutes or so waiting for a phone call. By this time it's close to 11:30pm (also it was our 15 year anniversary-which Celebrity asked when we booked if there was anything we were going to celebrate on the cruise so we told them it would be out 15th-but it was never acknowledged, not even a piece of paper in the room saying happy anniversary-not sure why they ask if they don't actually do anything for their guest are celebrating. Just don't ask if you son't actually care). Anyways, they then came up to the room and removed the fan, and we got a call saying room was ready for us and they would leave door opened since our sea pass cards would not work for the new room. Once we were in there, we realized there was no soap or towels so we had to go back to our room and get that stuff and bring it over to the new room. In the morning, about 6:20am, we were awoken by another room attendant who had no clue we were in there because his record showed the guest got off the ship in Victoria. He was very frustrated as he wanted to get room ready for next cruise. We apologized to him multiple times and went through the whole story again and he just kept saying, "No one was suppose to be in here...I already had the bed made up" We finally just said, please go talk to Guest relations and then got out of that room as fast as we could and went back to our cabin, which still had damp carpet and smelled awful. We never saw our actual attendant again, he also hadn't fully made up our room the night before either. At no point were we offered any sort of compensation (only got to sleep in another room because we kept saying how bad ours smelled). However what's more disappointing is not a single staff member we dealt with during the whole saga once actually said I'm sorry or had any sympathy. Technically the guy who came to get the fan after we went down to guest services did say "sorry about this" as we took the fan out. The utter lack of communication was baffling. It was completely absurd we had to explain what happened over and over. Why couldn't they put some sort of note in our "file" everything else on the ship runs with your sea pass or giving out your cabin number. We definitely gave everyone we spoke with our cabin number multiple times. They definitely gave the impression it's the last day and we are in full prep for the next wave of guests/over caring about current guest. I feel bad for the guest getting on board after us who stay in room 1639. Your carpets will be damp and your room will smell. Hopefully since it's the beginning of your cruise, the staff will be more incline to actually care and maybe you will get the compensation/decent treatment. Celebrity has lost our trust and no longer is our default cruise line. Read Less
3 Helpful Votes
Sail Date: June 2018
Spent three days in Vancouver prior to the cruise. Embarkation was a nightmare, long queues. Carried our own bags when leaving therefore disembarkation went smoothly. The ship is tired looking, cabin was clean although the curtains, ... Read More
Spent three days in Vancouver prior to the cruise. Embarkation was a nightmare, long queues. Carried our own bags when leaving therefore disembarkation went smoothly. The ship is tired looking, cabin was clean although the curtains, bed valance were torn. Bathroom had a musty smell which was sorted by our cleaner. Dining room was fine, great service and food was ok, ate here for breakfast and evening meal. The OceanView was a nightmare, queues, no room to eat, tables were not vacated and not asked to move even though there were signs. People were having to eat standing up. On the plus side, the cleaning and dining room staff were excellent. Entertainment wasn't brilliant, enjoyed the lectures. Port excursions were ok, I found all three ports very similar and boring. Enjoyed Hubbard glacier very much. In my opinion the company is only interested in taking as much money off passengers as everything seemed to cost extra I will not cruise with Celebrity again. Read Less
3 Helpful Votes
Sail Date: June 2018
I would't suggest this trip for young people. Most activities on the ship was boring ..only good part was buffet. By end of the trip i checked my bank account and noticed that they took 260$ US for tips ! it was shocking because I ... Read More
I would't suggest this trip for young people. Most activities on the ship was boring ..only good part was buffet. By end of the trip i checked my bank account and noticed that they took 260$ US for tips ! it was shocking because I wasn't aware of this charge and gave tips separately for service. Also AC in my cabin didn't work during 24 hr and they were fixing it whole day but they could't so we could't sleep whole night asked again tech guy to fix it and finally he manged to do it by 2 am ! What a high tips for such a poor service ?! They constantly trying to sell you something like jewelries, trips , restaurant dinners and so on .. I felt like I was money scammed that's all I can say. Definitely won't recommend this cruise to my family and friends. ! Read Less
Sail Date: June 2018
Travelled out of Vancouver. The embarkation went smooth but within 2 minutes of getting on the ship, we had a customer service representative hovering over us trying to sell us beverage packages. He misrepresented the Classic package ... Read More
Travelled out of Vancouver. The embarkation went smooth but within 2 minutes of getting on the ship, we had a customer service representative hovering over us trying to sell us beverage packages. He misrepresented the Classic package as the Standard package and pressured us to upgrade. We had a group of 4. I told him we would like some time to think about it and he stood right next to our table and kept chiming in as we were discussing. We weren't able to go to our room at that time because the safety orientation was about to start so we ended up sitting in silence until he finally left us alone. It certainly felt like they were getting commission for beverage package sales. Once the safety orientation was over we went to our room. The cabins were nice but a bit small compared to other ships, but our stateroom attendant was wonderful. So pleasant and accommodating. We ended up upgrading our beverage package but honestly the classic package would have been just fine. The service at the bars were good but they tailored to the gold card members. You would be standing in line and should have been the next one up to order and they would skip over you. Maybe that's a perk of that level of card but they would be better off having a gold card only bar if that's the case. One day we were waiting at the bar for probably over 5 minutes while one bartender was chatting away with some customers at the other end of the counter and he had actually walked away from the bar before he took our order. Don't know where he went but we ended up leaving before he ever came back. It seemed like none of the oceanview café workers enjoyed being there. They all walked around grumpy and had no desire to have interaction with the guests. One server rolled her eyes at me when I asked for a coffee and baileys. The dining room, Trellis, was amazing though. The portions were perfect and the food was excellent! Best French Onion Soup I've ever had! Service was great in the dining room. Customer Service / Guest Relations / Shore Excursions desk was very unpleasant. They randomly charged my credit card mid way through the cruise which closed my account (therefore I couldn't use my card for this "amazing" beverage package this guy sold us). It took me 3 hours at guest relations to get this sorted out. I went through 4 representatives and missed that evening's dinner and show and not one of them apologized for the inconvenience or did anything to make up for it. I told them I wanted the charges off my card and their response was "well aren't you going to pay for everything via credit card at the end of the cruise? What does it matter if it went through early?" (Fact is, I had already done the exchange rate into cash prior and to use that to settle my account at the end of the trip). It was a nightmare. None of them took accountability for their error and couldn't why I was upset. The shore excursions were nice but none of the tickets matched up to the signs on the pier so it was a little chaotic finding the right shore excursion. Finally, there were some good parts of the cruise! The Cruise Director Luigi was awesome. He kept everyone busy all day and was very personable! The silent disco was a lot of fun! Should have that on every cruise...it was a big hit! Uptown performed at the theatre on the first night and they were great! Got the whole crowd moving. Loved their show! Overall, the views and the trip to Alaska was good but I would recommend trying a different cruise line. Every line will have entertainment and good dining. It's the service (or lack thereof) that sets them apart. Cheers. Read Less
3 Helpful Votes
Sail Date: June 2018
We choose this Cruise to celebrate our 10 year wedding anniversary. Wanted to step up in class for this event. Service was less than impressed. We fly into Anchorage the day pior and took the train to Seward spectacular! Embarkation ... Read More
We choose this Cruise to celebrate our 10 year wedding anniversary. Wanted to step up in class for this event. Service was less than impressed. We fly into Anchorage the day pior and took the train to Seward spectacular! Embarkation was uneventful. Ship pushed acholic packages hard. We purchased premium non-acholic package. Long story short beware!! Ship doesn't stock vitamin water in the bars had to wait extremely long time to get service then was a crap shoot if order was correct. Main dinning room- We had open seating was announced you could make reservations. We made reservations for 6:30 everyday sometimes took till 7:15 to be seated. Seemed to be short staffed at some ports on security. Only one person check folks in and out. Had to stand in rain for 30 minutes to board vessel. Entertainment was fantastic! Overall Alaska was amazing. We enjoy cruising Royal Caribbean thought we were stepping up in class but felt like we took two steps backwards Read Less
1 Helpful Vote
Sail Date: May 2018
We traveled with another couple that came with us because we had highly recommended Celebrity cruise line after a wI wintonderful Med cruise in 2016. This ship, food and the ship staff were highly disappointing! I personally witnessed ... Read More
We traveled with another couple that came with us because we had highly recommended Celebrity cruise line after a wI wintonderful Med cruise in 2016. This ship, food and the ship staff were highly disappointing! I personally witnessed two crew members leaning on broom watching and commenting on people in the indoor pool. A supervisor came and chastized them and they both argued with her before moving on, only for me to see them 5 minutes later doing the exact same thing. Everyone looks forward to the food when cruising. This was the first huge disappointment for myself and my traveling companions. The food in the buffet was set up so poorly that in 8 days I never really did figure out the layout of the dining room. The worst part was that the food was set so far back that I witnessed several people getting completely underneath the sneeze guard to serve themselves. When there was an employee behind the line I never saw them offer help or tell someone to NOT lay on top of the food in the buffet. After seeing this numerous times I refused to eat in the buffet again. My experience was there were usually no or very few plates, glasses were not replenished, silverware was in short supply. Most of the beverage stations were closed so you were forced to walk around in circles to find a beverage. The food in the main dining room improved as the week went on but generally I found it to be tasteless and never once served to me hot. Unfortunately, I was also very disappointed in the entertainment offered on this cruise. Seemed to me that everything that was offered to do on a sea day involved me paying additional money. Buy artwork, pay to taste wines or scotch, bingo, casino. We resorted to watching an old movie in the theatre and paying to play bingo. Alaska was an amazing destination and well worth taking the trip. Our captain did an excellent job of cruising through Hubburd. The seas were pretty rough a couple of days and this ship did not seem as stable as the newer ships. I highly recommend taking an Alaskan cruise but I would also Highly recommend that you pick another ship. Read Less
3 Helpful Votes
Sail Date: May 2018
We’ve sailed Celebrity more than a few times, and this was our first disappointment. I think the reason for this feeling is that Celebrity has cut back on some of the little things that made a cruise seem special. This was particularly ... Read More
We’ve sailed Celebrity more than a few times, and this was our first disappointment. I think the reason for this feeling is that Celebrity has cut back on some of the little things that made a cruise seem special. This was particularly noticeable in the lack of detail in the Concierge class stateroom. Gone are the days of beautiful stateroom flowers, welcome bottle of chilled champagne and lovely, memorable and useful gift upon arrival. Our concierge class stateroom was on deck 8. Room was fine, but bland with worn furnishings and thin towels. Embarkation was fine until the muster station exercise. Guests were jammed packed int areas too small to accommodate the number of people, staff was disorganized, and the whole thing took an extraordinary amount of time - well over 30 minutes jammed in to a hot, packed area. Overall the staff on the ship seemed worn out and at times overwhelmed. This could be that our AK cruise started right after the ship had crossed the Pacific from Asia. Many cruise staff seemed glassy-eyed and like they were running on automatic pilot. Some specific experiences: The stateroom attendant was adequate, but seemed mostly concerned with trying to get us to commit to regular times of day we’d be out. We didn’t spend much time in the stateroom, so we told him he’d just need to flex with our random schedule. Food on the cruise was average at buffet and grill, good in the main restaurant, service spotty depending on where you were seated. Bartenders across the ship could use some customer service training, and several were actually rude. Especially to a woman if unaccompanied by a man, which was archaic and unbelievable in today’s world. We also noticed bars on the ship were not open at times published in the daily ship itinerary, so if you wanted one of the higher end wines with or after lunch or a Pelligrino water, you were out of luck. Disappointing if you purchased the unlimited premium beverage package. Entertainers were very talented and fun. Shore excursions were good, and we did many of them... worth the price, and well arranged. On board activities were spotty. Some were very good like wine tastings, and others absolutely horrid. Had a ridiculous experience at 2 watercolor art classes run by a person who only wanted to work with people who were on extended cruising (2+ weeks), wouldn’t share supplies to newcomers, and started classes 15min early every time just to accommodate her prior pet students. Really?!? Not my idea of fun treatment, and certainly inappropriate for a cruise activity! I chose to leave the second class upon recognizing the instructor’s pattern as there was fun to be had elsewhere. We’ve cruised numerous times, and really enjoyed our experiences in Alaska. We’ll go back again, but not on Celebrity. Overall the cost of this cruise outweighed the experience for us. We’ll choose a different cruise line next time. Read Less
9 Helpful Votes
Sail Date: September 2017
This was our 2nd cruise to Alaska. We chose Celebrity this time because we never sailed this line before and the perks seemed good as well as a great price for Aqua Class. Also we were going to Skagway where we never went. What a true ... Read More
This was our 2nd cruise to Alaska. We chose Celebrity this time because we never sailed this line before and the perks seemed good as well as a great price for Aqua Class. Also we were going to Skagway where we never went. What a true disappointment in cruise line. Check in was smooth however we got a brand new girl who was so slow we waited a good 20 minutes to be checked in and couldn't keep up with our friends. Aqua Class room 1660. Overall room was a typical balcony room with the difference of the massaging shower (we loved), fresh brewed tea (which had no taste and left until we left), access to the Blu restaurant (in which I felt very uncomfortable with some snooty people staring at us) and access to the persion gardens (in which the stone beds were always occupied and no one monitored the time so we never got on one)! 1st thing gone bad...classic beverage package! Upon booking the cruise we took this perk after checking it had all our favorite liquors included, well long story short I ordered a drink to have the bartender tell me it wasn't included...wth? They changed the classic package 5 months ago. Did you bother telling everyone who booked their trip 1.5 years ago? 80.00 to upgrade! Hot glass show...what was that? Never happened. Never saw it on the events, no one did. 1 ping pong table...always taken outdoor movie theater playing Smurfs (about 10 infant kids on ship) Private Journeys what a mess up! Paid an arm and leg for a Hummer excursion in Skagway just to waste our time on a guided tour (which was not what I booked) with am tour guide who was sick to his stomach and drove us 1.5 hours each way down a highway! Complained to excursion desk and sent us on the train in Skagway that went pare ell to the same highway! Jee how fun! shows were boring to us. Comedian they had was same guy we saw on another ship, would have left but we were in front row so we didn't want to be targeted. Screw up with on board credit, they blamed travel agent, but then agent said Celebrity didn't do it. Overall I was bored. Game shows were held in the middle of a hallway and clientele was older so they were more low key. To many live bands, Art auctions were the most fun for us! Read Less
6 Helpful Votes
Sail Date: September 2017
In September 1998 our family of 6 did Celebrity's Alaska Cruise on the Galaxy. At that time Celebrity had a reputation for being "above average". Their prices reflected this, being a bit more expensive than other lines ... Read More
In September 1998 our family of 6 did Celebrity's Alaska Cruise on the Galaxy. At that time Celebrity had a reputation for being "above average". Their prices reflected this, being a bit more expensive than other lines doing the same route. We found the reputation accurate and enjoyed the cruise satisfied with the standards and happy that we received good value. Sadly, this time, 19 years later, we have to rate our cruise experience as "below average". Not that we have any serious complaints, but numerous minor shortcomings added up to overall dissatisfaction. Individually these minor points could be called "nit-picking" but other passengers agreed that, they too, felt somewhat dissatisfied. In analyzing the comments of others, we notice that their negative or positive comments depended on one of two factors: Those who were positive and happy with the cruise were "first time" cruisers and those who were negative were "experienced" cruisers. Although Celebrity bear the weight of these comments, I suspect all the "mass-market" lines (leaving out the obviously "luxury" lines), are all guilty of similar neglects in maintaining previous standards. Why? Larger Ships. It is obvious that the larger the ship - the worse the service! We have seen it happen to the airline industry and now the same rot is setting into the mass-cruise business. It is ironic that cruise passengers may expect a larger ship to provide more space for larger, more comfortable, cabins. But the truth is by cutting down the size of a cabin by just an inch or two, the ship can squeeze in more cabins. (This was obvious in the Infinity.) First time cruisers will not notice this - no doubt a marketing factor recognized by the Company. So as this is supposed to be a review of Celebrity's Infinity, the bottom line is: If you are a first time cruiser - no problem - you will probably love it. If you have experienced trips with other companies and other ships - you won’t sail on Celebrity again. Read Less
10 Helpful Votes
Sail Date: August 2017
1. Logistics, boarding and disembarkation, very good, smooth, organized. 2. All of the wait and service staff very good, some exceptional. 3. Up charge for wi fi, poor, greedy. 4. Up charge for gelato and not the ice cream, ... Read More
1. Logistics, boarding and disembarkation, very good, smooth, organized. 2. All of the wait and service staff very good, some exceptional. 3. Up charge for wi fi, poor, greedy. 4. Up charge for gelato and not the ice cream, poor, greedy. 5. Overall food: Main dining room, ok. Small portions and bland. Buffet, limited selections same day after day. Baked goods, very poor. Dry bread, pastries were the the worst, no flavour. Pies filled with puree and very little fruit, greedy. 6. Since it was Alaska we expected more sea food. Not cod, steamed halibut, dry salmon bits. Where was the Crab legs, Lobster tails ? Probable in the "up charge" restaurants. Again Greedy ! 7 Our cabin was comfortable, enjoyed the balcony, especially at the Hubbard Glacier. The Martini Bar was the best for good drinks and entertainment. The shows were good. Based on the overall quality of the food and the petty up charges I would not recommend Celebrity. I commend your staff. But the rest falls short of any value. It appears the cruise industry has gone the way of the airlines, charge more give less. Read Less
4 Helpful Votes
Sail Date: August 2017
Recommended by travel agent. upon boarding the celebrity infinity we proceeded to the buffet lunch, as we awaited access to our aqua class room. we were immediately set upon by the waiters & waitresses trying to have us sign up for ... Read More
Recommended by travel agent. upon boarding the celebrity infinity we proceeded to the buffet lunch, as we awaited access to our aqua class room. we were immediately set upon by the waiters & waitresses trying to have us sign up for the daily "drinks package" @ (us)$55.00 per day per person plus an 18% gratuity. (if there were 2 persons in a room, both had to buy the "drinks package"). since my wife and i usually share a bottle of wine with dinner, we were definitely not interested in the "drinks package" which included only drinks by the glass and not bottles of wine with dinner. when we repeatedly declined the alcoholic drinks package we were then pressured to buy the non-alcoholic package or the bottled water package. One of the reasons we chose aqua class was to have access the aqua blu dining room, which was designated for aqua class passengers only. the wait staff in the blu dining room were all excellent and very cordial and most food was fine but the new york and ribeye steaks were meager and so thin that all the steaks, we were served, well done!! while we could afford it, we were not inclined the pay a us$45.00 per person cover charge to go to the tuscan dining room to try to get "decent steak". All drinks were accessed an 18% gratuity, including a small bottle of water which was sold for us$3.00 (total us$3.54). it should be noted that 2 small bottles of water were initially provided in our room at no additional cost. Internet cost of us$249.00 for one (1) week is excessive, in our opinion!! Library extremely small for 2170 passengers. During may, 2017, my wife and i took an all-inclusive cruise with regent through the middle east and when comparing the costs on a daily basis between celebrity and regent (for the cruise, all beverages, gratuities & internet) the all-inclusive regent cruise was much less expensive!!!! And when taking into account that most of regent's tours were included in the cruise cost, regent was even more economically attractive. we came to understand why numerous other regent cruisers we spoke with sailed with regent repeatedly. The Theatre on the ship was spacious and the entertainment/entertainers "top notch" Read Less
7 Helpful Votes
Sail Date: August 2017
Loved the cruise, as the scenery was beautiful. We had a blast on our excursions. The captain of the ship got us very close to the glacier. All I could do was say WOW. The food and service was top notch in the restaurant named Blu! The ... Read More
Loved the cruise, as the scenery was beautiful. We had a blast on our excursions. The captain of the ship got us very close to the glacier. All I could do was say WOW. The food and service was top notch in the restaurant named Blu! The shows were great with good entertainment, BUT !!!! Our toilets only worked sometimes for the first four days, This was very embarrassing for us. We would call and report them and they would say someone would be up to fix them then they would work then fail. It was a crap shoot if the toilet would work or not (no pun intended). We got very little acknowledgement from the crew when we complained. We prepaid our drink and tip package. just to find out you had to chase someone down for a drink or stand in line at a bar if you found one open to get a drink, We have cruised with Carnival and if your drink was even close to the bottom they would be there asking if you needed another drink. The rest of the food and service had a lot to be desired. The food was bla and the drink service sucked. We were each given a $200.00 gift certificate each at the end of the cruise for our toilet problems. I doubt we will ever cruise again on celebrity, so the coupons are worthless to us. Oh well we got the Alaska cruise off of the bucket list. but was disappointed in Celebrity. Pete and Donna cabin 9100 Read Less
2 Helpful Votes
Sail Date: August 2017
I chose this cruise as a member of a group. The ship was nice, but the atmosphere is no longer one of luxury unless you can pay top dollar. Due to the class system on this cruise we were not able to enjoy being together. Those who paid ... Read More
I chose this cruise as a member of a group. The ship was nice, but the atmosphere is no longer one of luxury unless you can pay top dollar. Due to the class system on this cruise we were not able to enjoy being together. Those who paid the most had better rooms, food, amenities and service. The main dining room was so bad that no one ate there unless they had to. This meant that children, sisters etc. who had lesser "class" could not eat with the family unless fees of $35 or $45 dollars were paid per person. If you choose Celebrity take fewer cruises and go in at a top level. Ive decided to save more money and choose an all inclusive high end cruise where all are paying top prices and the class system is not so apparent. Obviously Celebrity is all about finding ways to make more money. Read Less
6 Helpful Votes
Sail Date: August 2017
Went on this cruise to celebrate my sisters and I birthdays. As far as having family together it was fine. But the amenities and everything else on board were just barely standard. Several things about this cruise were off 1) To start ... Read More
Went on this cruise to celebrate my sisters and I birthdays. As far as having family together it was fine. But the amenities and everything else on board were just barely standard. Several things about this cruise were off 1) To start with i purchased an upgraded room and the room was just what i had on other cruise lines for a lot less money. We did have a nice veranda though. We were suppose to have a bottle of wine waiting for us when we first got on board and it never showed up. Our cabin steward was good enough but kept forgetting small things such as putting our breakfast menu in the room for the next day. 2) The elevators in the ship were way too small way too slow to try and move the amount of people that they had to move. 3) The on-board entertainment was horrific. They had a couple of musicals in the theater that were at best a poor attempt by a bunch of amateurs to entertain people. The quality was something you would see at an amusement part. People were getting up and walking out in the middle of the performances due to how bad it was. The movies instead of being shown in the movie theater was shown on the deck in the cold, wind, and rain. They did have a wildlife naturalist do several talks that were great. But that was only thing for entertainment that was any good. 4) The food quality was ranging from excellent to inedible. Eating in the specialty restaurants was a joy. The main dining room was absolutely horrible. The couple of times we tried it, the food came out cold and bland. The buffet was better than the main dining room (hot food and more selection). 5) If you want to go on a cruise to shop this would have been cruise to be on, but if you cane on a cruise to have activities and things to do, this was certainly not the cruise to be on. 6) The casino was fairly large, but the attitudes of the people working in it left something to be desired. When questioned about the table limits their attitude was "so what...just deal with it or don't play". There was no empathy to customer at all. 7) The shore excursions (we went on 2) were not what the brochure explained them to be and totally priced a lot more than what we got out of them. I would suggest people read VERY CAREFULLY the explanations and question the cruise line as to what EXACTLY is offered on the excursion. We ended up getting a refund on one of our excursions because it was not what was promised. 8) The way they handled drinks (both alcoholic and soft drinks/water) was absolutely the worst i have ever experienced. I bought the upgraded alcohol package (in which I was suppose to receive top shelf alcohol) and every drink was made with well alcohol. When questioning a bartender, I got the attitude of that is what we serve (so why did i waste the money on the upgrade?). Every time you wanted a soft drink or water they had to take your ship card and run to the bar. so sometimes it took as much as 10 min. 9) The service during the entire cruise was hit or miss. Some of their staff were great, others were just acting like they were totally put out to have to wait on you and were there just drawing a paycheck. 10) I don't know who's idea it was to put a very loud and lousy cover band in the main atrium playing as loud as they could. Not only was the music bad but being in the atrium amplified and broadcast it to the entire ship. It was so loud and obnoxious that you would have to go to your room or out on deck to get away from it. 11) Embarkation and disembarkation was very smooth and totally painless. 12) Watch out for their salesman trying to constantly sell you a drink package or something else. Very off putting. I will never cruise this line again. After doing a little research, I could have gotten a much longer cruise, with more amenities, and a better stateroom for the same amount of money I wasted on this trip. Read Less
1 Helpful Vote
Sail Date: August 2017
I specifically picked this cruise based on the published route to travel north between Vancouver island and the Canadian mainland of British Columbia. We wanted see the beautiful Canadian coastline. So what does this captain do but go ... Read More
I specifically picked this cruise based on the published route to travel north between Vancouver island and the Canadian mainland of British Columbia. We wanted see the beautiful Canadian coastline. So what does this captain do but go right out the strait of Juan de Fuca and miles out into the Pacific Ocean before turning north to Alaska. We missed the entire Canadian coastline and the potential to see whales. I asked several staff why the course change and no one could me a satisfactory answer. The food in the buffet was very bland. We had the early seating for dinner and the service was good, but quality of the food was only on par with a Denny's restaurant. It seemed that all the ships staff had a very poor command of english and limited vocabulary. It was tough to communicate with them. If I had to do this again I would not choose Celebrity. Read Less
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