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54 Celebrity Alaska Cruise Reviews

Arriving in LA boarding early in the afternoon is a good idea. There was a pile up at the top of the escalator because the upper level was filled, poor planing. The food was good and the service was excellent in the Cosmopolitan ... Read More
Arriving in LA boarding early in the afternoon is a good idea. There was a pile up at the top of the escalator because the upper level was filled, poor planing. The food was good and the service was excellent in the Cosmopolitan Restaurant. The buffet and burgers were not good, one step above leftovers. Buffet fans stay home, the chopped up mess was disappointing to say the least. The pizza was good and always open, great idea. The ice cream bar was great. Everyone complained about the chopped up disorganized arrangement of the buffet, and the lack of a full dinner buffet. All of the staff were friendly and seemed to go out of their way to greet you. It seemed like they were all genuinely happy you were on board. Entertainment was so, so. This specific cruise got into a problem with the propulsion system that was poorly handled by management which led to mistakes, miscalculations and a near passenger mutiny. We missed practically every sight seeing opportunity and many stops were skipped and also many short stays in ports. This left a bad feeling with everyone. In other words, the management on the ship and at headquarters LIED over and over again. I do NOT plan on sailing on the Summit again. The rooms and furniture were worn and faded. The rails were not varnished and the decks had rust marks, the patio furniture was discolored and smelly, it looked like a 20 year old ship. Several first time cruisers said they would never cruise again. I tried to explain this was not a good cruise experience, try another cruise line. Several passengers who enjoy cigars have been BANNED to the back deck, outdoors in the wind and rain, hardly a pleasant experience. My wife used to enjoy having a drink with me when I had my cigar after dinner, NOT ON THIS SHIP. Very unpleasant. After 67 cruises, this was the 9th cruise to Alaska, this was the WORST cruise I have EVER been on. But, I still enjoyed being with my wife on a cruise. Don't count on me next time, Celebrity. enter your review. Read Less
Sail Date May 2006
We stayed at the Harbour Hotel in San Pedro, LA, less than 10 mins from the port. However, it took nearly three hours to board the ship. Having been picked up at 1.30, we waited at the dock in a holding area before joining a further queue ... Read More
We stayed at the Harbour Hotel in San Pedro, LA, less than 10 mins from the port. However, it took nearly three hours to board the ship. Having been picked up at 1.30, we waited at the dock in a holding area before joining a further queue to check in. Our stateroom, no. 2075, was located on deck 2 - it was clean and tidy, but no tea/coffee making facilities were provided. San Francisco - We arrived into port 7 or 8 hours early. Did not see Golden Gate Bridge as it was dark. Didn't leave San Fran until 20.00 hrs, so it was going dark again when we went under Golden Gate Bridge. Captain advised that a routine inspection had successfully taken place whilst we were in port. At around 13.00 hrs the following day whilst at sea, the Captain made an announcement that we would not be visiting the ports of Seattle or Sitka and that our remaining ports of call would be for shorter periods, due to there being a problem with a bearing. It would be necessary for the ship to reduce its speed from enable us to continue our course and then place the ship in dry dock on Saturday 20 May in Vancouver. He advised that engineers had been flown out from England and had given the ship a certificate to sail at a rate of 17.5 knots. Furthermore, the Captain advised that each Stateroom would receive an onboard credit of $200, not per person. We asked for this to be removed from our onboard account, we were told that this could not be done. Funny how they managed to put it onto the account, but couldn't remove it ! Passengers due to take a 7 day cruise commencing 20 May had been given a full refund, together with a free cruise. Due to the large number of guests complaining, we were advised that Guest Relations employees from Miami would be boarding at Ketchikan to deal with complaints on an individual basis. We personally overhead a member of staff on a telephone call to her family, during which she stated that there was a member of staff onboard the ship undertaking training, who was due to disembark at Seattle, but who had been advised to disembark at San Francisco. It was very apparent that the fault with the ship was known before we arrived or even left San Francisco. On 12th May the Captain announced that there would be 2 hrs of complimentary drinks available. The Captain and members of his crew mingled with guests and it was very obvious that this course of action had been taken to try and smooth over the actions of the previous day. On 13th May we met with the Guest Relations employees and put forward our complaint. We were told that they were unable to offer any compensation themselves and that details were being taken and forwarded back to the Head Office in Miami. The way in which appointments were handled was totally unsatisfactory, causing delays, confusion and irritation amongst the guests. On Tuesday 16th May we were due to sail to the Hubbard Glacier. Whilst sailing into the bay an announcement was made by an onboard tour guide that we were unable to travel any further into the bay as there was already another ship there. It was not until 12.30 the following day that the Captain announced that we could not go any further into the bay as local regulations did not allow two ships into the bay at any one time. He also stated that he was concerned for the ships safety. When we entered the bay there were two other ships there at the time, the Mercury and a Holland America ship. We feel that the reason for us not entering any further into the bay was more to do with the problems with the ship, maneuvering the ship would have been difficult. The final straw came on Thursday 18th May at 09.50, when the Captain announced that due to dense fog and the chance that we might miss the Inside Passage, it had been arranged with the Pilot that the ship would depart from its present location at 17.00 hrs as it would be clearer at that time. We were therefore stationary bobbing in the water for at least 7 hrs or more. The Guest Relations Desk advised that there was not a pilot onboard and there would not be one until at least 15.00 hrs. We were on main dining sitting at 18.00 hrs. It was also a Gala Dinner evening, which meant that again we missed most of our excursion down the Inside Passage. We received a letter from the Captain offering a 30% discount off a future Celebrity cruise for the disappointment we had experienced. When the Guest Relations employees arrived onboard, we were advised that each complaint would be dealt with on an individual basis, however the complaints appear to have been dealt with on a global basis. Entertainment - No significant additional entertainment was added to the itinerary for additional days at sea, unless you loved bingo, the casino, quizzes, art auctions or wine tasting (which was a chargeable event). The shows were not bad - not fantastic though. However, the show on the last evening was absolutely diabolical. Shore Excursions - In one word - disorganized. Although the excursions we did take were good, we were very disappointed with one particular excursion we were looking forward to taking - a helicopter landing on a glacier with dog sledging. We had booked our excursions back in January due to availability, but were not advised until several days into the cruise that the dog camp had not been set up and this part of the excursion was therefore unavailable. Had we been advised of this earlier, we would have been able to take another excursion which included this. Disembarkation - TOTALLY disorganized. It took 1.5 hours to finally disembark and then we had to stand a further 45 mins in the port whilst transport was arranged. This meant that we only had around 1.5 hrs in Vancouver. Were they not expecting people to disembark ! Sanitization  There was an obvious lack of it. If there were dispensers at the entrance to restaurants (which on occasions there werent), people were allowed to walk past without using them, even though members of the crew were standing at entrances. Food - Barely warm, never hot, apart from soup. Very little vegetable accompaniment. Fixtures & Fittings  Parts of the ship are in definite need of refurbishment. Chairs and upholstery are shabby and warn. Spa - treatments - expensive Summary - We feel very disappointed at our Celebrity experience. We expected a lot more from such a renowned leader in cruising. There is an advertisement onboard  First Impressions. We were left feeling very UNIMPRESSED with our first and LAST experience of Celebrity. Read Less
Sail Date May 2006
We planned our trip meticulously. Because of my husband's ill health, we flew independently to LA & stayed three days in a hotel where we talked & planned what to do whilst on our trip. On the 7th of May, we headed for the ... Read More
We planned our trip meticulously. Because of my husband's ill health, we flew independently to LA & stayed three days in a hotel where we talked & planned what to do whilst on our trip. On the 7th of May, we headed for the port. Seeing the GMT Summit from a distance was impressive & the staff who noted our disabilities were pleasant & very helpful. We were ushered to the front of the embarkation line. This is where things started to go wrong. We spent almost two hours & numerous denials of already having received our cabin keys to eventually be escorted on deck (no chance of a photo call for us) by a crew member to the guest relations desk. Here we were given a key & asked to return the following day for duplicate keys as they could not do them at the time as the printer was not working. Nor was it working the following day. We eventually made it to our cabin. It was clean, tidy & adequate. The wardrobe needed some tender loving care, but we had made it to our first big cruise. It would have been lovely to make ourselves a cup of drink but there were no other facilities available except housekeeping. Our experience in the dining room was pleasant, the staff were very polite & attentive & we were made to feel welcome. After spending the next day at sea, it was announced from the bridge that evening that the ship would be docking later at night in San Francisco & not as expected the next morning. We arrived just after 1am so no Golden Gate Bridge. Because we left later than planned the same day, we did not get to see it when we left either as it was dark when we went under the bridge. The captain informed the passengers that an inspection of the ship was carried out successfully whilst in port. On the 10th of May at approximately 13.00 hrs the captain again addressed the ship & announced from the bridge that due to a problem with one of the steering pod bearings, we had to greatly reduce our speed from 22.5 knots to a maxium of 17.5 knots. The reduced speed meant that the ship could continue on its course to Vancouver, however we would not be able to go into the ports of Seattle or Sitka. It also meant that our visits at the ports we did go into would be considerably shorter. He also informed us that the Summit was due to go into dry dock at the end of our cruise 20th May in Victoria. Whilst in the port of San Francisco, the ship had been inspected by a Rolls Royce Engineer & a Lloyds Inspector (who had been flown out from the UK to examine the ship) & was certified safe to continue cruising at the reduced speed until reaching Vancouver. He then went on to say that as compensation, each cabin would receive $200.00 which would be added to our onboard account to spend on board, this detail was later changed but as we were at sea it would get spent anyway. We immediately submitted to the guest relations desk our request to have this money removed from our account but was told this could not be done. I left a written statement that I did not accept this money as compensation for what was fast turning into a diasterous holiday, especially as I received information from friends who where to join the ship on the 20th May that their cruise had been cancelled & that they had got a full refund plus a free cruise to be taken any time up until october 2007. We were disgusted. We felt extremely insulted. A very large proportion of the passengers were angry & upset at the announcement & eventually the captain & some of his crew took a questions & answers session in the packed theatre. The cruise director John addressed the guests in such a patronizing way that he added more fuel to the problem of missing out some ports of call. People were very upset at his attitude. As the situation was not calming, we were advised that the company would be sending out representatives from Miami to the ship when it docked in Ketchikan to deal with individual complaints. Did they really think that the guests would be fobbed off with a denial of not knowing the ship had a problem before it left San fransico. Why then were staff due to leave the ship in Seattle told to leave in San Francisco? No golf pro left on board. On the 12th of May it was again announced that the captain had agreed to 2hrs of complimentary drinks (very nice but neither of us drink) & the captain & some of his crew mingled with the guests & encouraged photo shoots. It was obvious that they were trying to get the spirits of the guests lifted, it worked for a few for a short while, but more disappointments to come as it did not last. On the 13th, we were fortunate to have our meeting with the company representatives from Miami. We had waited almost three hours to see them, still we had nothing else to do. This was a total waste of our time, we gained nothing & Carlos told us that we should be grateful for the cruise we were having. I think not, this could possibly be the last time my husband & I spend a holiday together & we did not plan to be stuck at sea for so long especially for the money we had paid to get on the cruise. The evening of the 15th of May after the show in the theatre, it was announced by John that as we would be entering the Hubbard Glazier Bay the next day, the captain had agreed to the helipad being opened for use by the guests in order to get the best possible views. Unfortunately, on the 16th of May whilst sailing towards the Bay, it was announced by a tour guide who had joined the ship with his aunt & was to give a commentary whilst cruising the Bay, that the ship was unable to proceed any further as there was already a ship in the bay. It was the next day that the captain informed the ship that due to local regulations, the Summit could go no further because entering would cause danger to the ship already in the bay. I am afraid that we came to the conclusion that we did not enter because of concern for the proplusion propeller & maneuverability of the ship. So we sat bobbing about at sea for close to 5hrs. whilst we waited for a pilot to board to take us down the inside passage. Again, what a disappointment. Dense fog prevented us from seeing the scenery & as we had to wait until 17.00hrs to sail, it was time to go to the main seating dining for a formal dinner, so again we did not see anything. The night before we disembarked, we received a letter in our cabin offering us a 30% discount off a future Celebrity Cruise if it was booked before we left the ship. This offer was to make up for the disappointment at not seeing the Hubbard Glasier Bay. Had we have gone to the travel office at any time during this fiasco we could have obtained 30% off any cruise just the same. So what favours did they think they were doing us? To sum it all up...a ship advertising 5-star quality but providing less that 3-star treatment to its guests. Although the crew for the most were friendly & helpful, there were those who continually insulted & patronised the guests. The food in the dining room was appetising, but the menu was staid & unimaginative. As for the Buffet, the food was almost always cold to luke warm. There was very little fresh fruit & vegetables available. The lack of sanitization was blantantly obvious. Although there were dispensers available for general use, we were not encouraged to use them. This from a ship that had already had outbreaks of the Norwalk Virus. Although at sea longer than was planned, there was no extra entertainment provided. The shows at best were mediocre, and the final evening with the comedian was diabolical. The shore excursions were disorganised, but the ones we did go on were good. However, we lost 6 excursions due to the change in itinerary. Disembarkation was a total disaster. We were glad to be off the ship because it was an extremely disappointing holiday, which we feel we may never have the opportunity to repeat. It was very expensive travelling from the UK & we will certainly never recommend this cruise line to anyone. Read Less
Sail Date May 2006
This was our twelfth cruise to Alaska. Ten were on Princess and the other was on Holland America. As you can tell we are both big Alaska fans. This was our second cruise on the Summit. Our embarkation was only about one-half hour, but ... Read More
This was our twelfth cruise to Alaska. Ten were on Princess and the other was on Holland America. As you can tell we are both big Alaska fans. This was our second cruise on the Summit. Our embarkation was only about one-half hour, but priority embarkation was one of the perks of a CC cabin. Some of those who did not have a CC or higher cabin had to wait up to three hours to embark. Our luggage arrived in almost record time. The cruise started out like it was going to be one of our best ever. Unfortunately the recurring problems with the propulsion system on the M-Class ships once again raised its ugly head. This initially caused us to miss two ports and cut time from other ports. As the cruise continued our visit to Hubbard Glacier was cut back to a peek from six miles away. Our Inside Passage cruise was delayed for eight hours due to Celebrity failing to arrange for a pilot to be on board. Were it not for missing over one-half of the Itinerary that we purchased it would have been a great cruise. The reaction of the majority of the passengers has been well documented on these boards, so I will not go into any more detail here in this review. The compensation by Celebrity is also well documented on these boards. Our service in the dining room was excellent. Little things mean a lot in the dining room, like having your favorite beverage on the table before you arrive. The food was very good and the menu offered a nice variety of selections. Service from our room steward was also excellent. Our refrigerator in our cabin was not cooling very well and I mentioned it to our room steward to see if he knew how to adjust it to a colder setting. That night when we returned to our cabin there was a brand new refrigerator in our cabin that worked perfectly. Entertainment was good. The Celebrity theater is one of the best show rooms that we have ever seen on any cruise ship. The highlight of the entertainment, for us, was seeing Brooks Aehron who is a concert pianist and Brooks was just outstanding. He only performs a few concerts per year on cruise ships. Disembarkation was supposed to also be priority for CC cabins or higher. Here the only perk was that you waited in the movie theater until your color was called. The wait in the movie theater was about two hours. The ship is beginning to show signs of its age, but the most obvious sign of neglect was the balcony railings which were in terrible condition with varnish peeled off exposing bare wood. In summary, we were very lucky with our fine service, good food and great weather, but were not so lucky with missing over one-half of our Itinerary. M-Class ships are good if you are lucky and not involved in the once every year, or so, canceling of a cruise for repair or told after you have sailed that you are not going to see what you paid for. I really liked the overall layout of the Summit and if ports and Itinerary are not important to you, I would recommend the Summit. Except for the on-going mechanical problems we will miss the Summit, but we are not willing to take another chance on M-Class failures curtailing our vacation enjoyment. Read Less
Sail Date May 2006
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