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717 Celebrity Alaska Cruise Reviews

Our family of five went to Alaska from Vancouver this summer on the Celebrity Infinity. We didn't explore Vancouver before or after the cruise due to us only living one hour away from the port. I did my homework and honestly was ... Read More
Our family of five went to Alaska from Vancouver this summer on the Celebrity Infinity. We didn't explore Vancouver before or after the cruise due to us only living one hour away from the port. I did my homework and honestly was a bit concerned about many reviews saying this ship was old and worn out. The moment we stepped on board I got that 'Celebrity' feeling with the complimentary champagne and warm, friednly staff. This was our 3rd Celebrity cruise (previously only ever cruised to the Caribbean). The ship was so easy to navigate and while yes, it was starting to show wear in a few places, overall it was well kept. There was almost always someone polishing the handrails! The top deck was amazing and we loved sitting on the lounge chairs at the front of the ship watching the scenery go by. The warm blankets provided were a nice touch for the windier days. The food was fantastic and our waiter in the MDR made us feel like royalty. It was our 9 year old's first cruise and he was treated like a prince. Our waiter went above and beyond to make our holiday memorable. We ate at the buffet for most lunches and while it was fairly decent food, the logistics of the line-up didn't make for good flow. A minor issue only. The daily ice cream choices were a highlight and we made sure to sample them daily. All the staff were fantastic and I really have only good things to say about each of the ones we dealt with. Alaska didn't disappoint and the weather was absolutely perfect with sun every day. Thanks for arranging that, Celebrity! Hubbard Glacier was breath-taking and the ship was able to get within 1/2 mile of the glacier. With the sun shining off the ice, it a photographer's dream. The evening entertainment was great and the two different comedians were a highlight. I liked that they kept it clean for the kids. Funny doesn't have to be crass! I definitely recommend this cruise itinerary and ship. Read Less
Sail Date July 2018
I choose traveling with Celebrity to Alaska because the itinerary with Fjord was really good and the price was ok. The Ship is not a big one, it only has two elevators sections, three on the front and like six at the back. The ... Read More
I choose traveling with Celebrity to Alaska because the itinerary with Fjord was really good and the price was ok. The Ship is not a big one, it only has two elevators sections, three on the front and like six at the back. The embarkation was easy but the waiting line was pretty large and that took me about one hour. I embarked the Ship around noon and the rooms were ready at 1 pm. The food at Solstice is amazing! even the Buffet has great food, the Grand Epernay changes the menu all days and the food is outstanding. I really recommend to visit the speciality restaurants that are more outstanding than the others. I was with a big party of 12 and the majority were in Balcony Rooms but I stayed at a interior one. The room was spacious and the bedding and all that stuff was really good! The service around the Ship was amazing! really amazing!! The Captain (Tasos) was really funny and I really appreciate sailing with this Captain. The shore excursions were absolute great and we have a wonderful time!!! The entertainment was world class and we really enjoyed the shows!! I really thinking in coming back with Celebrity Read Less
Sail Date July 2018
First a little bit about us so that you can compare your own perceptions to ours (which may be different): We are a family of four - Mom and Dad in our late 40's; a boy and girl - each teenagers. We traveled with two sets of ... Read More
First a little bit about us so that you can compare your own perceptions to ours (which may be different): We are a family of four - Mom and Dad in our late 40's; a boy and girl - each teenagers. We traveled with two sets of grandparents, and an Aunt and Uncle in their 50's. We tend to choose restaurants that are nicer and have eaten at James Beard award winning restaurants. We prefer staying at well appointed condos with at least two bedrooms when traveling on vacation. Traveling to Alaska will be the 48th state for one member of our family, and we have only traveled abroad a few times (New Zealand, Australia, England, Italy and Greece). We took a short 3 day cruise on Carnival out of Long Beach, CA 8 years ago, but otherwise have not gone on any other cruises. I will break down our feedback into different categories below. Overall review of ship: We all thought the ship was well maintained, clean, and nicely decorated. I believe that the ship will be undergoing updates in a year or two, but I did not think it was dated at all. We tended to take the stairs and walk around a lot so we easily got 10,000 steps in a day just on board the ship. You can choose close to the elevator banks (one forward and one aft) which bring you to the main activities of the ship. Cabin: We could not have asked for a better cabin. We had a room with a balcony, and our two teenagers had an inside stateroom right across the hall. There was plenty of room to store all of our belongings, which is a lot considering cruisers need to bring multiple changes of clothes for exploring destinations, dressing up for dinner, hanging around the ship during the day, and sleeping. While we did see a room with bunk beds so 4 family could stay together, I don't know if we could have fit all of our belongings as well. The bathrooms were big enough for one person to use, but all our toiletries easily fit as there were many different spaces to store things. Our cabin steward took good care of the room as it was always clean. We did have Concierge class which meant nicer robes, nightly snack, a welcome bottle of champagne and access to a concierge who could help us with dinner reservations, shore excursions, and other things. We were celebrating a birthday and 50th anniversary during our cruise, so we got a special cake at one of our dinners. I did see people who had signs posted on their room doors wishing them a happy anniversary or birthday, but I don't know how to request those signs. Dining: We purchased one package for 3 specialty dining restaurants and had room credit to use towards dining in the same restaurants. The three specialty restaurants we dined in were Silk Harvest (Asian and really not worth the extra charge as we can get equivalent food in most towns for take out); Tuscan Grille (Italian steakhouse where the pasta was delicious, the view amazing as it was at the back of the ship, and the filet mignon was soft and tender); and Murano (French inspired where the food is prepared table side. This food was over the top wonderful including a delicious chateaubriand and chocolate soufflé perfectly prepared.) If you are a foodie, I recommend considering dining in Murano and Tuscan Grille, but if you had to pick one, I would pick Murano. We ate in the main dining room a few nights; ate at the buffet; ate at the grille near the indoor pool; and ate at the grille outside by the outdoor pool. My daughter had room service one night and the food was delivered quickly. All the food was good, and I thought there was a good variety at the buffet. We have a teenage son who got to try a lot of different food, and I do mean A LOT! I thought the food in the main dining was good enough, not superior like Murano, but good. The one area that the ship could have done to improve our dining experience was to talk with my husband at the beginning of each meal about the menu as he can not eat gluten or dairy. This never happened without us mentioning it first even though it was marked on our ship reservation, the reservations for dining, and confirmed by the Concierge. Cruisers can make reservations for dinner if they choose Celebrity Select Dining or choose a specific time to eat each night. If you choose to dine at the same time each day you will probably get the same server and wait staff. We made reservations for 10 of us on two nights, but otherwise just showed up when we wanted to eat. Teen club: Our 14 year old daughter did participate in some teen club events. She could come and go as she wanted and did not need to be checked in. Our 16 year old chose to watch music events more and did not utilize the teen club. Each day my daughter received a note listing the teen events for the day so she could pick and choose what she wanted to do. Otherwise the two had the run of the ship and enjoyed a variety of activities such as the paper airplane competition, trivia, and nightly entertainment. Entertainment: Our son attends an arts school for music so we are exposed to a lot of musical events. We thought the musicians on the ship were excellent and they allowed my son to play with them a few times. They were kind to speak with him about working as musicians on a cruise ship. Each night there was a show in the main theater and the set designs were engaging each night. Basically the shows were different musical reviews with singing, dancing, and aerial acrobatics. One night there was a comedian who did a family show, and an adults only show. There was a funny comic show, called the Liars Club, which included the captain, activities manager and comedian. The biggest highlight was Brent Nixon who is a naturalist and had many presentations about Alaska and the animals who live on land and in the sea. He also narrated our visit to the Dawes Glacier. As mentioned above there were daily trivia games and other activities. Cruisers could choose to do nothing or everything, and there was something for everyone including scrapbooking! Service: With the exception of the servers not consulting with my husband at the beginning of each meal, our overall service experience was good. We could not have asked for anything more from our room stewards. The servers in the buffet were patient and cleaned up tables quickly. There were many servers in the buffet to help serve the line food (which was nice to make sure the food hygiene was good). We did have a problem we knew we had to address when we boarded the ship and it was this: We had a classic drink package for two included in our cruise fee (we bought through Costco), but we had two rooms that were required to have one adult in each room. So the drink package for two translated to a drink package for one plus a soda package (not an equivalent value). It took three people to get the matter resolved, but it did get resolved. I thought our concierge was patient and helpful. We did have a special room to hang out in at the end of the trip before disembarking as part of concierge class and that room had some pastries, coffee and tea. Ship Ports: We were happy with the four ports: Ketchikan, Juneau, Skagway, and Victoria. It was also exciting that we got to see a glacier with ice dropping off (calving). You really don't need to book an excursion if you don't want - you can get off the ship and tour the towns. In Ketchikan we spent a lot of time at a jazz club where ship musicians sometimes hung out during the day (Creek Street Cabaret). We did zip lining in Juneau (a safe and reputable outfitter); did a bus tour to the Canadian/Alaskan line in Skagway where we also attended a mush dog presentation (excellent); and finally we took a bus ride to a farmer's market in Sidney, Victoria which traveled through the city. We would not have done this last excursion, but would have gotten ourselves to downtown Victoria to hang out instead. My sister did a whale watching tour in Juneau where she got to see whales feeding! That sounded like a great excursion. Some Things to Know (Especially if you are first time cruiser - sort of like us): The cruise fares are not all inclusive. Certain restaurants like the main dining, buffet, and grilles are included in the price, but not specialty restaurants. While cruisers can get coffee and tea at these restaurants, there is a charge for coffee items at the dedicated coffee place. Only the tea, coffee, juices and tap water is included in the cruise fare. Cruisers can purchase drink packages which are currently listed at three different price points. I hope Celebrity changes this because it makes it harder to maintain for people traveling together using different packages. As another example, Evian water is charged at $9.50 in the main dining hall and the classic drink package only covers drinks up to $9.00. Gratuities are not included, but are charged to the final bill based on a daily basis. Something that needs to change: We were accosted (I know this is a harsh word) no less than 5 times the first day we were on the cruise about purchasing a drink or dining package. This took away from a relaxing vacation vibe and made the servers seem like hard core salespeople instead of being focused on serving the customers. I think everyone would be better off if the staff was not asked to do this selling. Hygiene: Every time we entered the ship or dining areas we were greeted by a person spraying hand sanitizer. When coming on board from ship excursions we were given cups of chicken broth. If you read through this whole review - you are dedicated ship researcher! I hope the information I provided was helpful. Overall everyone in our party enjoyed the cruise which covered ages from 14 - 72. I couldn't say if I would recommend this cruise for little ones (under 10). Thanks for reading! Enjoy your cruise - whichever one you pick! Read Less
Sail Date July 2018
BACKGROUND 2 sisters travelling to celebrate a milestone birthday on Celebrity Infinity for a roundtrip from Vancouver to Alaska 8-15 July 2018. We live in UK and Canada respectively and for us it was all about spending time ... Read More
BACKGROUND 2 sisters travelling to celebrate a milestone birthday on Celebrity Infinity for a roundtrip from Vancouver to Alaska 8-15 July 2018. We live in UK and Canada respectively and for us it was all about spending time together - doing it on a lovely cruise ship, in beautiful Alaska was certainly a bonus :-) We have sailed 5 times between us but this was the first with Celebrity and to Alaska. These are my thoughts/opinions – others will certainly disagree but I hope the review is useful to some. It is rather long so I’ve tried to split it into sections so you can disregard the information that is not useful to you! We had the $300 OBC and Classic drinks package as part of our booking. (We certainly did not drink enough to make it worth buying a drinks package ($55 pppd) but as a perk, built into the cruise price, it was very nice to just order a drink without having to sign for anything or think about the cost). We also had OBC from our TA along with a complimentary special dining. For some reason the TA OBC was not split equally across our two accounts but with a bit of effort, Guest Relations sorted this for us – part of it that we failed to spend was also refunded at the end of the cruise. VANCOUVER BOARDING/EMBARKATION DAY This is a beautiful city that we have visited regularly. The cruise terminal is poorly laid out. There were lots of staff milling about but they were of little help – giving minimal and poor instructions. We’d have joined a long queue for bag tags if it wasn’t for our own attention, despite having tags clearly already visible on our bags! We progressed fairly quickly until we reached long lines for the US customs. If you are American or Canadian the process is fairly quick but for international travellers all finger prints have to be taken. I would estimate it took over 2 hours from arriving at the terminal to getting on the ship. We arrived around 12.30 and not getting onboard until about 3 made our first day onboard feel rushed. I’d certainly arrive at 11 next time in the hope of then being on by 1pm with plenty of time to unpack and explore. We were greeted onboard with a glass a sparkling wine or orange juice – complimentary and a nice touch. All muster stations were inside and the drill was over in under 1 hour, although 10 mins before the official signal all the seats in the Rendezvous lounge were already taken - so get there early if you want a seat. This is a beautiful harbour to sail out of, so be sure to be somewhere outside where you an enjoy the views as you sail under the Lions Gate bridge. (You can do the same on return but you'll have to get up early as our ship sailed in before 6am.) MISC NOTE - We were unaware of the time difference in Alaska but welcomed the clocks going back 1 hr early in the trip, although we were less pleased about the loss of that hour again, towards the end of the trip. SHIP Infinity is in good shape. Certainly no worse than any ship I have sailed in. Some signs of wear on carpets and paint work but this was minimal. They were doing routine repairs while on board (as I have seen on other ships we’ve sailed on). We felt the ship flowed very well and liked the contemporary feel of the decor. I’m not sure how full it was but it never felt crowded – though I often wonder on ships where does everyone go?? The staff were truly excellent – friendly, efficient and seemed genuinely happy to engage. Loved that the casino was no smoking and avoided the port side outside areas where smoking was allowed. We enjoyed Al Bacio the coffee shop immensely (the mini tarts here were delicious) and also the Constellation Lounge with its large windows high up at the front of the ship. The passengers were a good cross section of ages and nationalities, with many Spanish speakers on board, and quite a few children. A nice touch was that most toilets, dotted around the ship, had individual cloth towels to dry your hands rather than the paper ones we have experienced on other lines. A simple point but perhaps a sign of “modern luxury” ? CABIN – DECK 8 #8146 Our cabin was in good shape with minimal signs of wear. It seemed smaller than other cabins we have both had, as they have always included a full size sofa as well as the beds. On Infinity, the sofa is more of a two seater or large loveseat. The shower was narrower than at home but was also longer and we felt a good size. The water was plentiful and always hot. The bathroom had plenty of storage too. The miniature shampoo/conditioner/body lotion were replenished as needed by the cabin steward but we were disappointed to find only a tablet of soap, rather than body wash, was provided. The towels were of a surprisingly good quality/size and always appeared clean. The wardrobe could have done with a light but had a good amount of space for two women who pack for most options, and the balcony, being situated just where the ships widens out, had a nice view both forward and to the side. I did not like the overhang of the Oceanview cafe – it did not impede our view too much but it would stop me choosing a room on deck 9 certainly. It is also a very difficult area to reach for maintenance and so showed quite a bit of rust. We were blessed with fairly calm seas – taking travel sick tablets only on day 2 as we cruised towards Sitka. As we had not travelled this high up or as far back on a ship before, we were pleased with how stable the cabin was on this trip. Our cabin steward, Delon was unfailingly happy and kept our room in great condition. There was the usual night time chocolates, which is another sign of “Modern Luxury” as many lines have dispensed with this now, and on the second day (I think) he left chocolate cookies in our room, which was a nice, unexpected surprise. FOOD EXC LE PETIT CHEF We ate in the MDR 5 nights, with room service on one night and Le Petit Chef on another. From our research, we believed that Celebrity is a foodie cruise line. We did not find this to be the case and I suspect could set people up with unrealistic expectations. There were choices of bread and butters each evening which was lovely – we have not had this on other lines. The Sommeliers were genuinely interested in the wine and made excellent recommendations – again we only really had this on Cunard previously. With the other lines (Carnival, Royal Caribbean and P&O) there were only people to bring your drinks and no really Sommeliers at all – well done again Celebrity. The final evening’s dinner there was a superb choice – a real gala meal – with a choice of lobster, duck or beef wellington. This was certainly the best night of the cruise for a foodie. The remaining days the food was very good with a reasonable choice but certainly no better than any other line. We were very happy with our meals and the service was always excellent but we just did not think it was really any significant improvement over the other lines we have used. We ate around 7pm each day as we were on select dining. The card in our room suggested 8.45 as a good time to attend the dining room, but we just ignored that and only had to wait on 1 evening. We always got a table for 2 and although they are closely situated to each other, we were happy with the privacy afforded by other diners – sometimes conversing across tables and other times just between ourselves. Dress code was certainly more relaxed than previous cruises – though we did see the odd Tux and long dress. We opted for smart pants/skirts and shirts with heels and jewellery and never felt out of place in any evening dining room. We are not bothered what others wear and there were certainly more casually dressed diners. Room service was free. There are chargeable items but we found, on the one occasion we used it, adequate choice at no extra charge. We only ordered sandwiches and desserts and it came in good time and was hot and pleasant. We took breakfast in the Oceanview cafe. We thought the selection was excellent – everything we could think of and many dishes we would not think to eat for breakfast too. The omelette station was popular and don’t miss the Eggs Benedict and waffle stations also tucked away towards the back of the Oceanview cafe. We found arriving 30 mins before the end of breakfast or before 8am meant we could get a seat fairly easily. On the day we tried at 9am, there was no seating to be found despite 2 circuits of the entire room. SPECIALITY DINING – LE PETIT CHEF We received a free speciality dining experience from our travel agent and we were going to use it at Qsine. (The other options on board are Sushi or steakhouse/Italian restaurant that did not appeal to us). However shortly before boarding, Qsine was changed to Le Petit Chef – essentially a set menu with a clever animation on the table between courses. The food here was excellent, definitely better quality than the MDR – bouillabaisse soup, lobster tail, filet mignon and a very simple ice-cream for dessert which was sufficient given the 3 previous, very filling courses. We enjoyed the animation and the service was good. We were also lucky enough to witness a proposal (where the lady in question thankfully said yes!) which was a lovely way to end the night. If you sail regularly on Celebrity, this experience would get old very quickly though, so new menus and animations will need to be commissioned. We also though the additional charge of $50pp was steep given you have already paid for dinner in the MDR as part of the cruise price. Had it have not been included in our fare, it is unlikely we would have bothered to eat there – although I should stress it was fun and we did enjoy it. We booked on embarkation day for the following sea-day and there was space at the 8pm sitting though not the 6pm one. ENTERTAINMENT Unlike the food, where we were told to expect better than other lines, research indicated the entertainment on Celebrity would be worse. May be we were lucky but we thought the entertainment was excellent onboard. Certainly better than expected. There were 3-4 different live music options each day around the ship. Some were better than others with the house band and one duo being particularly poor at enunciating clearly. The shows in the main theatre each night were as good as many we have seen. We arrived maybe 10 mins before the start of each show and there were always plenty of seats available. Well done Celebrity. We had a great comedian/impressionist, lovely female singer, a good 1950’s band.....plus some excellent shows by the production company and a good singer, from within the wider ships company, who was drafted in unexpectedly due to a technical fault with the staging. ACTIVITIES We are both happy with a good book but there was plenty to do on this ship. We did the crossword everyday (there were some very poor clues so be sure to collect a copy of the answers from guest services each day so you don’t get completely stuck!). There were plenty of talks by the resident naturalist. We went to one but although he was very good, he tried very hard to entertain as well as educate and we found his jokes rather too long and tangential. We were sorry to miss his morning on day 2 in the Constellation Lounge though, as he did some guided wildlife viewing which sounded excellent. For those travelling in the future, pay more attention than we did to the timing of the activities and you will hopefully make the wildlife watching! Without his help, we still saw sunfish, seals and porpoises while on board, but no whales. We attended 2 silent discos and as previous reviewers have said it was great fun. Much better than expected. Try it! On the penultimate evening, the Cruise Director gave $5 to every passenger (on their Seapass) to use in the slots in the Casino. We had a very exciting 30 mins and left having turned that into $85 which was a lovely way to spend part of our evening and certainly has made me more likely to try my hand again in future ships’ casino’s. Thank you CD! We were invited to 3 different Celebrity cocktail parties but did not manage to find time to get to any. GYM We used the gym most mornings. It has no air conditioning to speak of, which is unacceptable when people are getting hot and sweaty. This is also certainly a place where the staff are very poor – they work waaaaayyyyy less than hard than elsewhere on the ship! It was always busy and hard to find a free machine. There were 3 machines not working most days. Whilst we appreciate it takes time to fix them, the staff did not even bother to put a sign on each one to say they were not operational. Therefore you would repeatedly see people try to use them, look confused and then move on. Even more frustratingly, a few days in, we pointed out that a notice on each broken machine would be useful and the staff member said they were not aware they were even broken! Surely a regular routine review of the machines should be made by the staff?? The gym was also an adult only area yet on at least one day the children were not asked politely to leave. Given the pressure on the limited number of machines, it was not acceptable for the children not to be asked to stop messing about on them, so that adults could use them. Finally, the machines were limited to 20 minutes but some people chose to ignore that limit (as some people always will do) and again the staff did nothing to enforce it. We certainly felt that staff generally did less than the minimum required here. ALASKA From research, I know for many people Alaska is a place to return to again and again. We really enjoyed it and it is indeed a beautiful country but we do not feel a strong urge the return. We did get up close to bears but this is normal for my sister, living in British Columbia and we did not manage to fit in a whale watching experience either for similar reasons. Certainly I’d do that if I travelled to Alaska again and I’d also do a land trip too as the window on Alaska that a cruise ship affords you, whilst being an exceedingly lovely way to travel, is very small. We were blessed with lovely weather on both sea days - day 2 and day 7 and it was an absolute blessing to lay on a sun bed and watch the beautiful islands pass by. Alaska is not really a sunbathing holiday and certainly we never had an issue getting a sun bed. We intended to but, unfortunately, never managed to make it into the pool or hot tubs either – though many people seemed to be having fun in them. Sitka- The weather in Sitka was not kind and it rained all day. We had a hike planned and walking boots and waterproof coats kept us comfortable. We took the hike via the cruise ship to use up OBC. The guides were informative and friendly and one was a local. We saw areas of woodland, beach, estuary and muskeg and learned lots about the local flora. Afterwards the minibus offered a drop at the ship or in town and we travelled to town to continue our exploration in the rain. We had great coffee and cake at the Highliner Coffee Co which is tucked away, near the fire station (with 90 mins of free wifi – a real bonus when trying to keep intouch with family back in the UK). The staff here were super friendly and helpful too – a definite recommendation from us. We walked the main street browsing shops and admiring the Bishops House, the Cathedral and climbing the Castle Hill which had nice views and interesting information panels. It is only a short climb up stairs or a winding ramp and we had it to ourselves (in the continual rain). The shuttles back to the ship were plentiful and left from where the minibus had dropped us off. Hubbard - we did no research on itineraries before booking with Celebrity. I know many people think Glacier Bay is a must and our cruise did not go there but I have to say we thoroughly enjoyed Hubbard Glacier (We have visited the Athabasca Glacier in Alberta before, which perhaps helps explain why we did not feel we had missed out on more glaciers?) It was a cloudy day but visibility was quite good and the glacier certainly looked blue in part – a benefit of no sun on the day we visited apparently. The approach was littered with icebergs and we got within the minimum distance allowed of 0.5 miles. The ship turned slowly so there was plenty of chances to view the glacier and witness the calving from various vantage points. We enjoyed being on the top deck for a wide view (though it was windy and cold necessitating jumpers/coats/gloves) but the promenade deck (deck 4) was also good as it was more sheltered, less busy and being lower down the ship, helped reinforce the size of the glacier. The grandeur of the glacier and watching it calve, only to hear the crash a few seconds later, are bother memories I will cherish. To really appreciate the detail a pair of binoculars is essential. Make sure to pack some! It was possible to join a smaller boat for the 3 hours or so we were at the glacier but we were not aware of that until after the event and although it is undoubtedly a more up close and personal experience, at $300 each we probably would not have taken it. We certainly felt we had an amazing time staying onboard Infinity. It is very sad to think of how quickly the glacier is melting – over 200ft in height (about 50%) has been lost in 30 years we were told. Certainly the grandchildren of my generation may not be lucky enough to see it. Juneau – weather here was dry but cloudy. We had printed a plan of the town and marked it with the main buildings and shopping district. We wandered the town, doing some shopping and seeing the Governor’s house and State Capital building and eventually reaching our destination of the Alaksa State Museum. This is a great facility with interesting exhibits that are beautifully displayed with detailed explanations and we spent a couple of very interesting hours learning about the history of Alaska. There are lockers in the foyer so that day sacks (and I’d imagine wet coats) can be left. We had thought we might then take the tram to the top of Mount Roberts but it seemed the clouds would obscure the view so we headed back to the ship, which was wonderfully conveniently berthed right in town. On way to the museum we stopped again for coffee and cake at the Heritage cafe. This was our least favourite coffee stop in Alaska. The staff weren’t friendly and the wifi was only 15 mins – I do not want to watch a movie using a coffee shop wifi but 15 mins is barely enough time for all the messages to come into your phone nevermind actually reply to them. I appreciate the shop probably gets many thousands of tourists every day but this was the most limited wifi we encountered on the trip and made for a very rushed and not to be recommended experience. Ketchikan – a 2pm arrival afforded us plenty of time to watch the islands sail by again on our approach to this town. We had a private tour booked and were driven out to the Totem Bright State park (to see the clan house recreation and some totem poles), a short visit to a waterfall literally next to the road, and finally Herring Bay where we saw multiple eagles and two bears. Price was similar to a cruise tour but we had the car to ourselves. The guide dropped us back in town where we easily found Creek Street and explored that, before having coffee at the corner of Mission Street and Main Street, where once again the staff were really friendly and wifi unlimited. We took the necessary photo of the rain gauge – ironically for us it is a beautiful sunny picture as our weather in Ketchikan was probably the sunniest of any stop in Alaska! Leaving Ketchikan we spent a couple of hours again watching the scenery from the Constellation Lounge which was lovely though we did think it was slightly odd that the children’s club were using the dance floor as a pretend camp. Having (nearly grown up) children myself I do not mind them at all, but we thought this elegant lounge, with wonderful views, in an area renowned for whale sightings was an odd choice for a children’s activity in the evening. The sunset that night was beautiful though – pictures do not do it justice. DISEMBARKATION Breakfast on the last day ended at 8.30 so consider that when picking your time to get off the ship. The paperwork for selecting your disembarkation time is left in cabin about half way through trip and way before you know the breakfast plans for the final day! We changed our 9.30 slot to an 8.30 slot on the last day and were off the ship, through customs and travelling home with our luggage within about 45 mins. SUMMARY We would travel with Celebrity again providing the itinerary and price were right. We think there is very little to choose between any of the mainstream cruise lines (based on our limited experience of 5 of them) but certainly Celebrity have a good product and we had a great cruise with them. Read Less
Sail Date July 2018
My wife and I are first time cruisers. We took this cruise for our Honeymoon. We also live in Mexico but even with with the not-so-favourable Exchange rate I feel the overall cost of the cruise was very affordable, considering. This is ... Read More
My wife and I are first time cruisers. We took this cruise for our Honeymoon. We also live in Mexico but even with with the not-so-favourable Exchange rate I feel the overall cost of the cruise was very affordable, considering. This is obviously a Budget orientated trip for us but with a few consessions. I had read plenty of reviews before taking this cruise and most of them seem to be from the point of view of older, retired travellers. So I thought it would be appropriate to write a review from the point of view of someone a bit younger. First off, getting through customs, check-in, etc was super easy and quick. One thing I have read in the reviews is that they vigorously check if you have any alcohol over the limit allowed. Well we bought 2 bottles of Don Julio 70 tequila from Mexico for some family friends who we will visit in Seattle after the cruise. Plenty of times we tried to get them documented so they could be kept safe and looked after and given back to us at the end of the trip and no one took them for us! We ended up taking them onboard and then I had 2 bottles of tequila with me that I couldn`t open as they are gifts(A bottle of DJ70 costs easily twice or more in the USA tan what it does in Mexico)! Just once did someone try to sell us the drinks package, I don´t know if that is because we look like the type of couple that does not drink/spend much or drinks or what! Another thing I read in the reviews was that the ship was not very well looked after and the staff were not very courteous. I must say that that certainly was not the case for us! I have spent a lot of time backpacking around the Americas and Asia, paying $1 per night to sleep in dirty 20+ person dorm rooms, spent months living out of a small bag, eating cheap Street food, etc, so my first impressions of the Celebrity Millennium were of luxury! She does show her age everywhere but she is very well looked after. We are in inside stateroom 8119. There seems to be plenty of engine noise here but seeing as we live in Mexico City it doesn’t really bother us. The inside stateroom was small but for me and my wife it was perfect. I don’t need lots of room and we had everything we needed to sleep and bathe. It does feel old and outdated but it is tidy and in good condition. The pillows in the stateroom were a bit thick for us. We slept well over night, no problema with the ship`s movement or noise. The food in the restaurant was generally really good. Remembering that I am used to eating off the Street. Some dishes did not look super well presented but everything tasted nice and the servers were always courteous to us. The food in the Oceanview café was a lot better than I had expected too. A large variety of food and nice thin crusted pizza. Great views as well. The spa café was my favorite. We would head to the gym in the morning, go for a swim and a spa, then head to the spa café for breakfast. The staff were always very nice to us and the food really yummy. Plus it was always a lot less busy that the Oceanview. As for the rest of the restaurants I can´t say as we did not visit then(budget cruise). We did have a few martinis at the Martini bar and I must say that I thoroughly enjoyed them. We ordered a Martini flight ($26 + tax) (to celebrate me receiving my degree), which was 7 small martinis in different flavours. The gym was tidy, if not a little small. The exercise machines only have provisions for older ipods/iphones but my heart rate strap with bluetooth linked to each machine immediately each time. The swimming pools were nice, if not in a little need of maintenance. Kids are allowed in the inside pool from 3 to 7 so avoid during those times if you can. The entertainment each night in the theatre was excellent. There were dance shows through to comedy acts. My wifes likes the dance shows while I enjoy the comedy. One night there was a comedian/singer called Shawn O´Shea. Super fun and a barrel of laughs! Celebrity has really made an effort with the entertainment. Mickey and Chelsea, the naturalists, were excellent.. Always really helpful and motivated during their presentations. I highly recommend attending their, “Alaskan Lifers” (or something like that) presentations each evening where they present a little bit of history and things to do in the next port of call. Steve, the cruise director, was always nice and courteous to everyone. I am sure he was tired at the end of the cruise but he was always smiling and taking the time to stop and chat to people. Christian, our room attendant, knew our name from day one, whenever he saw us coming he would stop what he was doing and would go and open our stateroom door and hold it open for us, even if he had to walk half the hallway to do so. We virtually never saw him in our room, he was like a ghost in that respect. We would leave the room to go get something to eat, come back and it was all tidy and clean! Overall every single staff member was always nice to us, saying hello, offering to help, etc. We would be collecting up our plates in the OceanView café and they would come running to take the plates. We felt rude just leaving them there but they always came to take them for us. Just a really great and welcoming atmosphere in every aspect. We were also super lucky when we went to Hubbard Glacier to get very close to the face. Just being there in that atmosphere on the ship was incredible. The only complaints(if you can really call them that) was that most nights during the cruise the service was slow in the main Metropolitan restaurant. More than once we had to rush out without dessert(horrible, I know) so we could catch that nights show. Also, during one of the silent disco nights(highly reccommended!) I asked the DJ if he could put salsa on the Latin channel. He was a little bit rude in saying no to me. In finishing, and bearing in mind that this was our first cruise, I cannot say enough good things about it. My wife and I went in with low expectations after reading all the negative reviews but were very pleasantly surprised. I think some of the guests need to change their attitude. Yes the crews work hard and may be tired, yes the ship is old(I was told that apparently she will be going in for a complete refurb soon),yes the food may not be perfect, etc. But if you are going to spend your whole cruise just complaining about everything, are you really going to enjoy yourself? And maybe you would be better off going somewhere else? Do your research first so you know what to expect(or in our case, to be very pleasantly surprised). Maybe these guests need to spend a few months backpacking around South East Asia so they can see how other people live and travel and so they can learn to appreciate just how good the cruise really is and how good they really have it. As I get older I learn to let the smaller things go and see the world for how beautiful it really is, and it just bugs me seeing people complain about some silly trivial issue while they miss the world going by. Yes, this was our first cruise so we have nothing to compare it to but I really do feel the negative reviews are not justified. When we debarked and we felt really sad to go. In just one short week we really feel that we had made the ship our home. When you step on the Celebrity Millennium, I urge you to look past the faded paint/varnish, old carpets, etc and just leave any prejudices at home and enjoy in for what it is; a comfortable way to cruise Alaska and see all the beautiful sights. Read Less
Sail Date July 2018
The Alaskan cruise exceeded our expectations- the ship was full of friendly and helpful staff- cleanliness was excellent as was the food and service. The restaurants are well laid out so you are not included in another table’s ... Read More
The Alaskan cruise exceeded our expectations- the ship was full of friendly and helpful staff- cleanliness was excellent as was the food and service. The restaurants are well laid out so you are not included in another table’s conversation - unless you want to be. The food was very good with an extensive evening menu. The buffet was also good and constantly refilled with fresh and tasty food. The coffe bars were also very good serving a flavoursome cup of coffee. Cabins are spacious and kept very clean and tidy. The cabins are cleaned constantly and linen and towels replaced daily. Cabin staff are friendly and very helpful. The itinerary was excellent with spectacular scenery and for us lovely sunny weather. The highlight was the Hubbard Glacier and how close you get to the ice that you can hear it cracking and thunder like crashes as the ice calves off the face of the Glacier. I would thoroughly recommend this Read Less
Sail Date July 2018
We have been on two cruises to Alaska but never in the summer. Whilst overall the cruise was very good some things on Infinity need attention. Cabins need updating. We were on the Infinity about 5 years ago and the cabins were still the ... Read More
We have been on two cruises to Alaska but never in the summer. Whilst overall the cruise was very good some things on Infinity need attention. Cabins need updating. We were on the Infinity about 5 years ago and the cabins were still the same. We booked an Aqua class cabin and this entitled us to eat In the Blu restaurant. I cannot praise Blu highly enough. The food, staff and service were all excellent. We tried the buffet restaurant a couple of times and it was awful. Much of the food was spicy. Not a great choice. Not enough tables. We went in the Trellis restaurant only once and once was enough. The waiter was very aggressive. We waited a long time for our food. We booked three excursions and all were well run. Whale watching in Icy Straight Point, Gold panning and salmon bake in Juneau. Lumberjack show ( we have been to this show 3 times and still enjoy it) and Potlach Park in Ketchikan. We had plenty of time at all the destinations. Overall we enjoyed the cruise but te ship needs updating. Read Less
Sail Date July 2018
We travelled with 3 seniors in their 70s, my 46 year old daughter and her 14 and 12 year old kids. We had an outstanding experience. The staff was very helpful and always had a smile . Our cabin steward Cliff was a genie. We rarely saw him ... Read More
We travelled with 3 seniors in their 70s, my 46 year old daughter and her 14 and 12 year old kids. We had an outstanding experience. The staff was very helpful and always had a smile . Our cabin steward Cliff was a genie. We rarely saw him but even if we left our cabin for a few minutes, we returned to find things tidied up and our bedspread perfectly smoothed. We went to the entertainment 5 nights and each show we saw was well worth a $50.00 ticket. (though of course we didn't have to pay). We ate breakfast and or lunch in the Oceanside grill and found the food good with lots of variety. At peak times it was a little dicey finding a table. We ate dinner in the Metropolitan Restaurant which was an exceptional 4 star experience. We had the same table every night next to a window. Our waiter Arun from India was very attentive and helpful as was his assistant Nelson. There was an excellent variety and very well prepared appetizers, entrees and desserts. I really miss the wonderful food and their attentive service. We saved a little money by getting an inside cabin which worked fine for sleeping, showering and storing our purchases. There was plenty of chairs and lounging areas to sit out on various decks and watch the beautiful scenery. It was great that there was plenty for the teenagers to do. They particularly enjoyed the pool, hot tubs, playing ping pong and the disco. I went to the "silent disco" with them which was a unique experience that I enjoyed. We took 3 of the excursions (the Skagway train, the whale watching trip and misty fiords) which weren't misty because it was 75 out. I've been on other cruises and my only concern going in was the size of the ship. I was pleasantly surprised that it didn't seem crowded and was very comfortable. Celebrity staff were all very helpful and I'm looking forward to using Celebrity to see the Caribbean. Read Less
Sail Date June 2018
We compared lots of Alaska cruise offerings and decided on Celebrity. We are so glad we did! DO NOT WAIT to book, book early and now. The reason? If you wait too long to book, they'll assign you to a room. I don't recommend ... Read More
We compared lots of Alaska cruise offerings and decided on Celebrity. We are so glad we did! DO NOT WAIT to book, book early and now. The reason? If you wait too long to book, they'll assign you to a room. I don't recommend letting someone else pick your room EVER because we were given an obstructed balcony. Nowhere in the booking process did it say, "There's a chance you'll receive an obstructed view when we pick your room". And then once the room was picked for us and we were sent an email, the email did not say, "We picked room _____ and you have an obstructed view". It's like they wanted to keep it a secret. So two lessons here: 1. Do not let someone else pick your room and 2. GOOGLE THE ROOM NUMBER they tell you in the email, regardless. You can never be to careful. Don't assume because you got AQUA class that you won't have an obstruction. (* I think * deck 11 is the only floor that as 2 rooms with obstructed views and yes, we were the poor souls out of the whole ship with the obstructed view). We felt like the Solstice ship was very nice, updated and didn't feel too crowded. (The only time you really see the crowds are lunch at the buffet). We also chose to be the AQUA class and the best part of that was the private restaurant. We ate breakfast in the BLU restaurant (only for Aqua) everyday. We liked that it felt less crowded, the food was good too! The other things AQUA class gets was not a big seller for us. You get fruit in your room daily and a carafe of tea . You get access to the sauna and some other area, but we didn't use that for a second. There's a little spa cafe near the indoor pool area that we recommend once you get tired of the buffet. The grill above the pool is also a good option, but the line will get long so be prepared to wait. And Captain Tasos is the best, you should always try to be on his ship. Besides the email communication from Celebrity that I mentioned above, OUR SHIP EXPERIENCE and the CREW WERE MAGNIFICENT. * FINAL NOTE, if you are traveling with a large family (6 or more people) they may or may not tell you on excursions if you'll be able to stay together. I.e. : salmon fishing in Ketchikan. There were two large families on this excursion and when it came time to find out who their fishing captain was, they were also told (and surprised to find out) they would have to be split up. Read Less
Sail Date June 2018
Just got back from a wonderful Alaska cruise.Never been or wanted to do cruising but wanted to see Alaska so decided to go for it,what a fabulous trip!! From check in too disembarkation was so smooth ,have to just mention the taxi queues ... Read More
Just got back from a wonderful Alaska cruise.Never been or wanted to do cruising but wanted to see Alaska so decided to go for it,what a fabulous trip!! From check in too disembarkation was so smooth ,have to just mention the taxi queues are horrendous once you get off the ship. The ship was called Infinity what a wonderful comfortable ship,my husband and I had a balcony cabin which had plenty of room and lots of closet and drawer space,the shower and toilet area good size.Well about the cruise it was fab from start to finish The service was second to none wherever you went on the ship and whoever dealt with you.The ship was always spotless ,the food in which ever place you ate was top class,yes it was sometime a pain to get a table in the buffet diner but the staff was always there to help.Plenty of good entertainment.The naturalist talks were brilliant and they kept you informed where you where travelling and what you could see on your travels.A news letter was put in your cabin everyday about what was going on and where we would be sailing the following day or which port we would be calling at.We booked all our trips onshore which we were told were cheaper and plenty to choose from.We did buy the drinks package but still don't know if it was worth it,so think twice before you purchase because of the gratuity.All in all fab trip wonderful staff and would cruise with celebrity again. Read Less
Sail Date June 2018
We choose this cruise as it was the best way to see Alaska. The trip was amazing, seeing the Glacier at Hubbard was something very special we will never forget. we loved the towns we stopped in and would like to visit these places again ... Read More
We choose this cruise as it was the best way to see Alaska. The trip was amazing, seeing the Glacier at Hubbard was something very special we will never forget. we loved the towns we stopped in and would like to visit these places again to spend more time there. The service on the boat was excellent and our and our room attendant Amett was lovely and very helpful. Food on board was great, something for every one. It is worth signing up for the persian garden, it was lovely to relax in the steam rooms and saunas. I would strongly recommend booking your excursions before you go to save disappointment if they are all booked up. Book a whale watching tour we saw hump back whales amazing to see. Embarkation and disembarkation was very easy, pleasant with no stress a tall . we would highly recommend this cruise to other people Read Less
Sail Date June 2018
Our 50th wedding anniversary and we planned a Alaskan cruise . After research, decided that Celebrity Solstice was rated as excellent. Loved every minute. Ship was beautiful and extra clean. Crew treated us as totals. Captain Tasos ... Read More
Our 50th wedding anniversary and we planned a Alaskan cruise . After research, decided that Celebrity Solstice was rated as excellent. Loved every minute. Ship was beautiful and extra clean. Crew treated us as totals. Captain Tasos was fun , approachable. Scenery was unbelievable. Can't go wrong with this cruise. The ports were all enjoyable. Excursions planned well and of Course, White Pass/ Yukon train ride was so wonderful. Would like to take another cruise to Alaska but think will try Land/ Sea cruise next time. There is so much beauty to see in Alaska and more time on land would be great. Recommend Celebrity Solstice to anyone seeking to travel with all amenities and be comfortable. Hopefully you will get the chance to try it. The meals are always good and plentiful. Didn't try the pay as you go restaurants because the meals in Main dining room were always good. Read Less
Sail Date June 2018
We added this cruise to our Canada vacation. Travelled as a group of six from the UK. Embarking was poor, bad organisation by staff,then the pain of imigration meant this process took a long time. That was our only criticism. The ... Read More
We added this cruise to our Canada vacation. Travelled as a group of six from the UK. Embarking was poor, bad organisation by staff,then the pain of imigration meant this process took a long time. That was our only criticism. The ship is oldish but the interior was in good condition, our cabin on deck seven an outside cabin was fine and well looked after by our steward Douglas who managed the area with humour as well. Celebrity always provide the best food on the seas, and they did not disapoint, great selections at breakfast, lunch and dinner in the MDR. The buffet upstairs was the usual scrum, tables being hogged by groups just wanting a chat. Not fair but also not managed by staff who should move them on. Our waiter Ben was pribably the best yead tabke waiter we have ever had, always served with a smile, offerred recomendations, extras and he and Sity looked after us so well. Ben even looked out for us at breakfast and lunch. A real star. Shubert our wine sommelier was also superb, always at the table when you needed him and ensured that the wines we wanted under our package were available. Entertainment was excellent, the theartre group were superb and we attended all of there shows, just one mail with a dodgy voice. Motown group on day one and a Frankie Valley group were also excellent, no complaints on entertainment. The highlight was the SILENT DISCOS, wow, headphones to select music, well attended on both evenings, just take your sets of to hear people singing out loud to three different music offerings, what a treat and we hope Celebrity have these events on all ships. The entertainment manager worked tirelesly to keep everyone happy. Ports of call, well this was Alaska. First stop was Icy Strait Point,they have made every effort to provide a nice port area, nice walking area to a few shops and museum, nice bar. Four of our group tried the worlds highest and fastest Zip wire rider. We were well looked after, felt safe and wow the ride was exhillerating. People of all ages participated. Ourvother two went whale watching and had whales dancing and jumping around the boat. Great trips and recomended. Juneau, well we decided to get a taxi to the glacier and falls, we found a lady at the port entrance who arranged it for us, Tracey the cab driver did not speak, never smiled but took us there and returned at the exact time we agreed, a short walk to the falls and glacier,very impressive. In town the shops were open and were ok. Ketchican, well who doesnt like a lumberjack show, but pricey and cheesey but we had a laugh. Then to the local fun bar. Hubbard Glacier day, well thats one to remember, captain got us so close. The air was so fresh and the views we will never forget. Disembarkation was much easier. A superb cruise and Celebrity rule the waves for us Read Less
Sail Date June 2018
Wanted to visit Alaska and this seemed an ideal way to do so. It superseded everything we could have imagined and every day seemed to get better and better. Could 100% recommend going on this cruise. A 5 star rating on all aspects ... Read More
Wanted to visit Alaska and this seemed an ideal way to do so. It superseded everything we could have imagined and every day seemed to get better and better. Could 100% recommend going on this cruise. A 5 star rating on all aspects of the holiday. Sadly we didn't see any whales close up, but that in no way detracted from the pleasure and enjoyment of the cruise. We will be looking through the cruise catalogues very much in the future due to the fact that in over 100 holidays, this one surpassed them all. The staff were all outstanding, helpful, polite and made cruising a delight. The food, as was to be expected, simply outstanding, with so much variety to choose from, I do not know how it could have been any better. So "thank you" Infinity for helping to create many memories which will last for a lifetime. Read Less
Sail Date June 2018
We chose this cruise because it was going to Alaska and several members of my family wanted to tour that area. The cruise ship was immaterial as we were looking at the criteria that matched our dates and ports of call interests. We got ... Read More
We chose this cruise because it was going to Alaska and several members of my family wanted to tour that area. The cruise ship was immaterial as we were looking at the criteria that matched our dates and ports of call interests. We got extremely lucky when we chose this cruise! On our 1st stop at Kitchcan, we had not booked an excursion. We decided to take a sea plane at the last minute and were fortunate enough to get one scheduled directly from the Internet. It was a great decision. After that we walked around the town for a while and enjoy the day. We were lucky and had excellent weather throughout our whole cruise! We got off the ship at the Tacy Arms Fjorge and took the catamaran tour to Juneau. Highly recommend that excursion! At Juneau we ate the obligatory king crab legs and enjoyed the afternoon walking around the town. At Skagway, we took the white pass trail train and were lucky enough to see a black bear. Our last port was Victoria, British Columbia where we toured the Bushart Gardens. It was our least favorite day, but it was still a great excursion. Captain Tasos personally made this the best cruise I have ever had, and I've been on many. Loved the cruise ship, loved the staff and had a great time! Read Less
Sail Date June 2018
. Benefits: wonderful service, friendly and helpful staff, thalassotherapy in a sea water swimming pool, live music around the whole ship (in different cafes), interesting shows every evening, delicious food (my favorite were crêpes with ... Read More
. Benefits: wonderful service, friendly and helpful staff, thalassotherapy in a sea water swimming pool, live music around the whole ship (in different cafes), interesting shows every evening, delicious food (my favorite were crêpes with cottage cheese, poached eggs, smoked mackerel, grilled fish, soups, lamb, coffee and pistachio creme brulee, Italian bread, pizza, fresh orange juice, fruit). Oceanview Café offered a cuisine of different countries (German, Australian, USA, Asian, Indian) I appreciated that you always could get a fish (or meat or seafood ) on grill for lunch and dinner. I liked that we could check our itinerary on TV in our stateroom. II. Things, which I didn`t like in our cruise: Some of towels and bed linen were very old with old spots. They were washed and always were exchanged, but I think the Celebrity cruise company should have thrown away the most of old towels and bed linen with old spots . III. Information, which you`d like to know before your cruise: - Beverages. If you don`t buy any Beverage package, you can take water, lemonade, iced tea, tea and coffee for free on Tea/coffee station in Oceanview Café within 24 hours with no limit. We had a classic beverage package, which included bottles of water, any non-alcoholic beverages, alcoholic beverages up to 9 $ around the whole ship, except a bar in our stateroom. - Gratuities. According to our cruise tour ticket contract (chapter «things to know» , paragraph «gratuities»), a $14.50 USD gratuity ($15.00 USD for Concierge Class and Aqua Class quests and $18.00 USD for Suit guests) will be added to each quest`s SeaPass account on a daily basis. We had a Veranda class stateroom, and we were under $14.50 USD gratuities policy. A $29 USD gratuity per two persons were added automatically every day. As I understand, if you have an Inside stateroom or Ocean view stateroom, a $14.50 USD per quest will be added to your SeaPass account(s) too. You can check a balance on your account on TV in your stateroom («menu» option). - Medicines. We didn't see any pharmacy store on board. You should take with you any medication which you can need, if you don`t want to go to a sick bay on the ship to ask them. - Spa clue. The price is cheaper during the time when the vessel is in port, from 8 am to 1 pm. - Don`t forget a binoculars and warm jacket. - Ports of call. Sitka – you can take a free shuttle to the downtown from the ship terminal and enjoy a beautiful seafront, a view of the volcano, visit Russian church, Sitka National Historical Park and Alaska Raptor Center. Juneau and Ketchikan – the ship arrives right to the city. Ketchikan is a very interesting city. Unfortunately the ship stayed there only for a half a day. You should visit Creek street, with a beautiful small park. You can watch a lumberjack show. You can also get Saxman native totem village by bus, if you have time for it. The cruise company also offered this tour for S69 USD per person. This tour takes 2:30 hours. I think that the best souvenirs are offered in Ketchikan. There is a Christmas store on the seawall, there are good stores on Creek street. I recommend you to buy a fireweed honey. The taste is similar like a buckwheat honey, and it has a lot benefits for the health. Juneau city was not a very interesting for me. The ship stays here almost 12 hours. Take any excursions which you prefer. It`s a good time to take a wildlife tour if you want. We took Mendenhall Glacier and Rainforest Garden tour. Read Less
Sail Date June 2018
My husband and I were hesitant but booked our first cruise- the 7 day Hubbard glacier tour, on the Infinity. It was amazing! The staff was exceptional from the bar staff, to wait staff, to the helpers in guest relations. In fact guest ... Read More
My husband and I were hesitant but booked our first cruise- the 7 day Hubbard glacier tour, on the Infinity. It was amazing! The staff was exceptional from the bar staff, to wait staff, to the helpers in guest relations. In fact guest relationships was exceptional. We had a small issue with a lost jacket and they went above and beyond to help us find it and get it sent to our room. They continually worked hard to ensure excellent service! they truly seemed happy to please. The buffet food was okay and the nighty dinner in the Trellis was above average. Drinks in the martini bar- delicious! Entertainment from the shows to dance lessons to comedy was awesome! We especially loved the acrobatics and nightly dance performances. If you get the opportunity- the silent disco is a must for all ages! Specialty coffee in Bacio was amazing and made a great start to each day. Another favorite was the included room service- it was great to get breakfast delivered to our room each day, and afternoon snacks. We were happy to find that children didn't run free and were very well behaved during our cruise. We highly recommend this ship! Read Less
Sail Date June 2018
I was somewhat worried about booking this ship due to some of the negative reviews about how old, worn & rusty it was starting to look. I tend to be a person that scrutinizes everything, hence my concern. You just need to do your ... Read More
I was somewhat worried about booking this ship due to some of the negative reviews about how old, worn & rusty it was starting to look. I tend to be a person that scrutinizes everything, hence my concern. You just need to do your research and make an informative decision on your preferences. The reason we did book were due to the positive comments, price, destination & Vancouver Port leaving & return 35 minutes from home. The Cabin: We booked a concierge cabin ( some of the extra perks we appreciated, others we couldn't care less about). That being said we were so glad we did. Embarkation was a breeze due to the special concierge line. The main line had about 1000 people in it, even though we arrived early in the day we thought it would take forever, but then we were escorted to our line with our concierge waiting. He presented us with a concierge only invite to dine for lunch in the MDR. This was great as apparently the Oceanview Cafe is a nightmare on embarkation day. Concierge also receive a larger balcony cabin, some of the other small perks we didn't receive and like I mentioned we couldn't of cared less so didn't bother complaining. The room in general was a decent size (8055), was in a good location and no obstructed views. It did need updating, the red sofa was faded, not so pretty curtains, and the bathroom smelt a little musty, but overall it was exceptionally clean. I didn't mind any of this as I reviewed pics ahead of time and knew what to expect. Overall we loved our room. The Concierge Lunch I had the salmon, my husband had the whole wheat pasta dish. We both did not enjoy this lunch. The salmon had a stronger than normal fishy smell and was overcooked, the pasta was bland. Oh No! Is this a sign of things to come? Sail Away: Great music from the moment we stepped on board and continued throughout our trip. Cabins are sometimes not ready when you step on board, but it didn't take long and an announcement is made that you can now go to your cabin. You are bombarded by courteous staff to book specialty restaurants. Not once did I feel pressured to book, and I did prebook a couple anyways. Sometimes on embarkation days the restaurants have a reduced cost. We went outside to a bar for a drink one floor above the pool deck. My drink was served in an acrylic glass that had cracks all along the rim. When I asked for a better glass I was told they are all broken like that and they began to show me several glasses that were splintered and cracked. REALLY?? I have to say that that was the only bartender that was rude and for some reason that bar was closed for the remainder of the trip. Once again I was worried that this was a sign of things to come. Specialty Restaurants: Tuscan Grille- Superb from the moment we walked in (embarkation day-reduced cost). Beautiful entrance. Thing are starting to go better and never stopped. We tried the Lobster rigatoni half size, rib eye steak, mashed potatoes & creamed spinach. Appys & dessert also delish. Second time we ate here we had the Calimari & tried half portions of the lasagne, spaghetti & meatballs, also the Branzino and Veal Marsala. Didn't care for the spaghetti or the veal masala, but otherwise another terrific evening with exceptional service. Quisine M. Petite- NEW RESTAURANT and one I'd been wanting to try that I seen featured on the new Edge ship. Quisine has been transformed into Monsiere Petite 3D dining. An experience that can't be missed...check it out on You Tube! You can not arrive late for your reservation as the start time show is for the entire restaurant. So worth the $55/person, but once again there was a special on board and we paid $30/person. Sushi on Five- My husband doesn't care for sushi, but agreed to go one evening. The prawn tempura roll he loved, and the crab roll. It was amazingly delicious. Prices are listed on the menu our bill was $34. Main Dining Room: Beautiful area. To me it had old world charm and we enjoyed all other meals we ate here, except for a few dishes like the breakfast frittata it was disgusting, but never a worry you just order something else. The Mushroom soup and French Onion was divine. Lamb Chops too. All top quality. Oceanview Cafe- Buffet style...everything we ate here was delicious. The buffet seems endless. The curries were my favorite some of the best I've ever eaten. My husband said the same about the fish & chips. It is hard to find a seat especially on sea days but you can take your meal out by the pool. Just get a lounger first and don't juggle trying to carry your drink, meal, cutlery as there are wait staff roaming inside and out ready to take your drink order. At breakfast there's a section for an American style breakfast, but if you want toast you have to go to another line. Get your toast first and find the ketchup if you can, so the rest of your breakfast doesn't go cold. Celebrity this is one thing that definitely needs reorganizing. Entertainment - Just awesome, from the music talent, shows & comedians. We loved,loved,loved it. I thought the theatre too was quite beautiful with its old world charm even though sure it could use updating but it didn't faze us one bit. We also enjoyed ourselves immensely after the shows at the Constellation Lounge. By the way this is a great spot to view coming into port and/or other sites if you don't want to be outside. Another favorite spot was the Martini Bar - excellent Martinis Overall Experience- Alaska Cruise, it was one of our Best Trips Ever! We will definately sail with Celebrity again even on the Infinity, she may be older, but has lots of charm and a coziness about her. Our last cruise 14 years ago was with another cruise line, it was so awful that it put us off of cruising all these years. Celebrity you made us fall in love with cruising again. Thank you for such a wonderful trip. Read Less
Sail Date June 2018
This was my sixth Celebrity cruise, and this one was the absolute best for so many reasons. I was on the Millie in August of 2004 in the Mediterranean (the Olympics were in Greece that year), when she was only 2 years old. She’s like ... Read More
This was my sixth Celebrity cruise, and this one was the absolute best for so many reasons. I was on the Millie in August of 2004 in the Mediterranean (the Olympics were in Greece that year), when she was only 2 years old. She’s like fine wine - she has aged beautifully. She’s in need of a little love though, so I think the 2019 drydock will be a great thing, and I can’t wait to travel again after the refresh. The updates needed are mainly aesthetic (I always think when I see the color brown in decor that it is outdated - everything is grey now), so this in no way detracts from the cruise experience. Our cabin was spotlessly neat and clean, and our wonderful cabin attendant kept it that way. We wound up in a balcony cabin, which we did not originally book, as we had an electrical issue in our original oceanview room. Not only would I highly recommend a balcony cabin on an Alaskan cruise, I’m now a balcony cabin convert after this trip! The Captain of this ship, Captain Nikolaos - and his crew, are positively stellar. The cruise director, Steve Gayda, has put together an entertainment package that is just superb. We had three - yes, three! - production shows on a 7 night cruise, and they were terrific. The other entertainment was great as well. A comedian, a singer, a fantastic singer who performed a Whitney Houston retrospective show etc. Amazing. MickeyLive was onboard. The best enrichment speaker in the business. People flocked to his presentations. He did a lot of early morning presentations and they were well attended. The shore excursions were very well organized, plentiful and varied. I highly recommend the Mendenhall Glacier and photo safari tour in Juneau (even if you are not a photographer). It is run by a company called Gastineau Guides, and they do a great job. We saw some amazing whales on that tour. The food on this cruise was the best food I’ve had on any Celebrity cruise. I think part of it had to do with the fact that the provisions are loaded in the US, and that Alaska provides a natural bounty of fresh seafood that they were using during the cruise. They had an Alaskan Crab Shack onboard for lunch on the sea days. Delish! The passenger demographic on this trip was terrific - it was a great mix of passengers, predominantly Americans, but also passengers from 42 other countries. Everyone on this cruise seemed like they really enjoyed themselves, and we definitely did! My only negative comment (and it’s really not a negative, but more of a personal opinion thing) is that I miss the Olympic speciality restaurant. Beautiful French cuisine, Gran Marnier soufflés, elegant atmosphere, lovely service. I dined in Ocean Liners when I was on the Constellation in April of 2017, right before it went into drydock to close the restaurant and replace it with Qsine. I fell lucky. I miss it. Read Less
Sail Date June 2018
Room 7195. Overall we had a great time with one exception that was addressed. This room has an adjoining door to the room next door, and it provided no barrier to the noise next door. The two guys next door were loud when they came in ... Read More
Room 7195. Overall we had a great time with one exception that was addressed. This room has an adjoining door to the room next door, and it provided no barrier to the noise next door. The two guys next door were loud when they came in late (around 1:30, and up early (5:00 - 5:30). We were getting 3-4 hours of sleep for the first 3 nights. We had brought it to both guest relations' and the concierge's attention, and both said they would message our neighbors. After the third night our concierge arranged for a transfer to a room a few doors down without an adjoining door, and we slept like babies. I really compliment how our concierge addressed the issue, it saved the cruise for us! But I would recommend avoiding an adjoining room on the Millennium (unless of course you are with family/friends). For example, the TV is next to the door, and it literally sounded like it was our TV. Unless your neighbors are church mice, you are going to hear every word they speak. Other than that, we had a great time. We were impressed with the quality of the food in the main dining room for dinner, and the breakfast buffet. The service was fantastic across to the board. The ship itself is in good shape despite having some age to it. The entertainment was very good. And having great weather certainly helped with the destinations. We enjoyed each of the stops, and felt we had the right amount of time for the excursions and seeing the locations. I would recommend this cruise to anyone minus an adjoining door! Read Less
Sail Date June 2018
We are avid cruisers, and always cruise Celebrity, but haven’t been able to cruise in months due to some health issues. So, we were excited and looking forward to this Alaska cruise on Celebrity millennium. We found the ship to be in ... Read More
We are avid cruisers, and always cruise Celebrity, but haven’t been able to cruise in months due to some health issues. So, we were excited and looking forward to this Alaska cruise on Celebrity millennium. We found the ship to be in wonderful shape and the crew to be some of the friendliest that we have encountered. Every need was met and anticipated. We were in a Royal Suite, since there are three of us and we all felt we were “royally treated:! We varied our meals between Luminae and Tuscan. Luminae offered great food and service throughout the trip. We enjoyed Tuscan and our server Oleena. She took such great care of us and planned the arrival of each course to meet our dining needs. Tuscan has a validity of food to chose from so we could vary our menu throughout the cruise. We also use Cafe El Bacio each day and enjoyed the service and coffee. David always had a smile and light conversation to be sure we were enjoying out cruise. Our daughter used the fitness faculty mainly in the afternoon to miss the crowds. Enjoyed the Martini bar on several of the nights prior to dinner. Great place to meet and chat with folks from around the world. The entertainment was some of the best we had seen. Productions shows were awesome and the entertainer Ashley Amber was a crowd favorite! Did three excursions from the Celebrity desk and found each of them to be well executed. Saw lots of whales, seals, eagles, etc. The ship’s trip into Hubbard Galcier was outstanding thanks to our great captain. Would travel on this ship and with this crew anytime and would highly recommend!!! Read Less
Sail Date June 2018
We chose this ship because of the itinerary and because we were traveling with our adult children and grandchildren. We felt the dress code was appropriate for our older teens and young 20 somethings, and it worked out well. Although the ... Read More
We chose this ship because of the itinerary and because we were traveling with our adult children and grandchildren. We felt the dress code was appropriate for our older teens and young 20 somethings, and it worked out well. Although the ship is older, it was pretty well maintained and was clean. We had booked three balcony cabins and four inside rooms, all in the same area. The rooms were fine although we were disappointed to find that we could not open the panels between the balconies. We all had the same room steward, Ahmed, and he was terrific! We ate in the buffet the first night and in the Dining Room the second night. All of us preferred the selections in the Dining Room. We had reservations two nights, but found the maitre'd was able to accomodate us pretty quickly if we went early on the nights we did not have reservations. Service was very good with few exceptions. ( One night the waitress for one table told the boys they could not order more than one entree. While the portions are perfect for us older folks, our young men are big eaters!) We booked the Float Plane excursion off the ship in Ketikan, but the rest of the cruise, we privately booked vans for all 14 of us and it worked out well. This was our second cruise to Alaska, but our first time to Icy Straits. It was nicely done, but there is really not much to see/do. Some of our group walked to the nearby town of Hoonah and enjoyed their jaunt. The captain did a great job of showing us Hubbard Glacier and we were sad to leave. We have been on over 20 cruises; this was our second on Celebrity and was very definitely better than the first. I can recommend the Millenium for Alaska. Read Less
Sail Date June 2018
This was a family trip and 4 of the 5 of us had never been on a cruise before. It was a wonderful first time experience. The service was everything we expected and more. My brother in law was severely injured a couple of weeks before ... Read More
This was a family trip and 4 of the 5 of us had never been on a cruise before. It was a wonderful first time experience. The service was everything we expected and more. My brother in law was severely injured a couple of weeks before and required a wheelchair for the trip. The staff was always more than willing to help and always with a smile. Our rooms were always spotless. Our room steward was friendly, very helpful and very efficient. We had seen some comments about the ship being old and worn but we didn't find it to be in bad shape and the crew was constantly working on cleaning, painting, maintaining, etc. We had an ocean view cabin and found it to be comfy and had plenty of room. My favorite spot was sitting in the window!! We found the food and the service in the main dining room to be excellent. There were plenty of options to please everyone. The buffet was not as impressive as we thought it might be (but then we are big fans of Vegas buffets so that is hard to beat!). Breakfast was much better in the main dining room than the buffet but we found the buffet was good for lunch or a late night snack. All ports in Alaska were beautiful of course! We booked our excursions through Celebrity and enjoyed all of them very much. I would particularly recommend the Helicopter and dog sledding on Norris Glacier and the Salmon Bake at Gold Creek in Juneau. Both were AMAZING! Both embarkation and disembarkation went very smoothly with the exception of one misplaced bag which they found and got to the airport before our flight left. As for Vancouver.... whereas it was clean and friendly I think the best thing about it was that it was where we got on the ship! It is much prettier from a distance as you sail away than it is up close and we didn't find much of interest to do in the day and a half we were there prior to sailing. Most of the entertainment was excellent with the exception of the comedian who was really not funny. We booked our next cruise 3 days into this one!! Booked a sister ship with the same set up and even booked the exact same room we had this time! We might be hooked!! Read Less
Sail Date June 2018
We chose this cruise because of its itinerary, activities, and dress code. We were taking our three adult children and spouses, and seven grandsons and felt this ship matched their needs. We booked fhree inside cabins across from four ... Read More
We chose this cruise because of its itinerary, activities, and dress code. We were taking our three adult children and spouses, and seven grandsons and felt this ship matched their needs. We booked fhree inside cabins across from four balcony cabins and this worked out very well. The cabin steward for all of us, Ahmed, was absolutely wonderful. Cabins were a bit smaller than we have experienced on other lines ( only a love seat not a sofa), but there was adequate storage and hanging space. The refrigerator was small and filled with their products for sale. The bathroom was fine with a larger shower than usual on cruise ships. The ship is getting older, but we found it to be very clean. The Oceanview Cafe was fine for breakfast and lunch although there were times it was hard to find a table; pizza was very good. The Cafe was a disappointment at dinner time and we ended up eating dinner in the Dining Room most nights. The cafe is sprawling and it does take time to find everything. Dining room staff were very good with one exception; on one evening our grandsons (ages 18-25) were told they could only have one entree. While the portions are very adequate for us "old folks", they were not nearly enough for the boys. The problem was quickly resolved by another waiter. I did not like having to weave my way through the casino to get from one end of the ship to the other. The setup includes chairs that intrude upon the walking space. The photographers were not the best and our $25.00 photos were of poor quality. Read Less
Sail Date June 2018
Itinerary was the driving force behind selecting this cruise. Secondarily, reconnecting with why we fell in love with cruising in the first place: a relaxing, elegant and delicious departure from everyday life where all the logistical ... Read More
Itinerary was the driving force behind selecting this cruise. Secondarily, reconnecting with why we fell in love with cruising in the first place: a relaxing, elegant and delicious departure from everyday life where all the logistical stresses of planning and travel are taken care of for you. And considering those driving factors, Celebrity Cruises, and more specifically, the Celebrity Solstice delivered all these, in spades! Having taken 13 previous cruises (with Holland America, Royal Caribbean and Disney), I can say with ease that this was, by far, the best overall cruising experience we've ever had. It was simply stellar from beginning to end. About us: we are a couple in our late 30s with two children. Our children did not sail with us (they had a fabulous two weeks with grandparents). We have taken 13 total cruises prior to this one on a variety of different cruise lines, this one being the first with Celebrity Cruises. We sailed in an Aqua Class stateroom with the Classic Beverage Package. Our last few cruises have been on Oasis class ships (Oasis & Allure) with Royal Caribbean. As we've witnessed a significant downturn in experience aboard Royal Caribbean, along with an increase in the Theme-Park-ish feel (along with the hard-sell at every turn), we were very excited to board a smaller ship, with fewer people and fewer "WOW" features. Celebrity Solstice was exactly what we were looking for. The ship - beautiful and well maintained at every turn - never felt crowded, never felt hurried and never felt stressed. This had a fundamental impact on our entire experience, and one that we greatly appreciated. Pool side loungers were always available. A table within the Oceanview Cafe (buffet) was always available. A great seat within the main show theater was always available. And - a bartender was always available. Overall, the Solstice is just large enough to contain a larger amount of offerings, while not losing the intimacy of a smaller ship. We sailed in an Aqua Class cabin on deck 11. It's tough to compete with the Disney Fantasy on stateroom, especially when traveling with children/families. Although not the size of a Disney stateroom, the Celebrity Solstice staterooms are well appointed, and featured many elegant touches which increase the feeling of modern luxury. For example, the shower featured a spa type, rain forest style shower head with optional side jets. The shower was also the only one aboard any cruise ship I've ever sailed which was tall enough to fit my 6'8" frame, without the need to duck my head the entire time. Another elegant touch - the bathroom mirror was gently heated from behind to prevent fogging. Chairs on the balcony included foot stools, which made for a slightly more relaxing time of enjoying the Alaskan wilderness pass by. The stateroom featured plush bath robes and slippers, along with binoculars and two umbrellas. The scented reed diffuser was a nice touch which I wasn't expecting to enjoy as much as I did. Outside of this, the rest of the stateroom was exactly what you would expect out of any modern cruise ship. The spa was a nice addition to our experience. Also something I wasn't expecting to enjoy as much as I did. As a member of the Aqua Class, you have access to the Parisian Garden section of the Spa, which is essentially 3 main rooms: A large room containing heated loungers (with a fantastic view out of the port side), a heated and scented lounging room (great for opening up the sinuses) and a steam room. We normally spend a significant amount of time on cruises by the pool. Either in the main pools or hot tubs. We found that a few minutes in the Parisian Garden satisfied our desire to relax in the water. After 10 minutes in the steam room we were as relaxed as we've ever felt and ready to move on about our day. All of this to say, the Spa perk was not the one that drew me to the Aqua Class upgrade. However, after experiencing it and being so pleasantly surprised, it would now firmly be a part of what brings me back to Aqua Class. Dining is where the Solstice far outpaces the competition. The food on board this ship was simply phenomenal. Every single dining experience far exceeded our expectations, even by day 7. Sailing Aqua Class, we fully leveraged our opportunity to dine in Blu. Blu is, in my opinion, the equivalent of dining in a specialty restaurant. In fact, we dined one evening in Murano, and while absolutely delicious, it caused us to fully realize just how amazing the dining experience is at Blu. It is my opinion, that the opportunity to dine in Blu, in and of itself is worth the upgrade price we paid to sail in Aqua Class. Stepping outside of our Aqua Class perks, even dining in the main dining (which we twice did for lunch) far exceeded any other main dining room lunch we've experienced. This, coupled with incredible food served in the Oceanview cafe, there's simply no comparing the dining to any other ship we've sailed on. Celebrity Solstice was the best. Entertainment was good on Celebrity Solstice, there was certainly nothing that left me yawning and/or wondering "what's next". The shows featuring the main cast are very similar to other cruise ship shows you've seen (mainly an excuse to place a bunch of songs you already know into a medley with an artsy theme weaving them together). The main difference on board the Solstice was the talent of the main-stage singers - they were very, very good. The smaller ensembles performing in the various nooks and crannies of the ship were all good as well. With that said, I think the best entertainer on board the Solstice is the captain: Captain Tasos. He. Is. Hilarious. By far the most personable and entertaining captain we've ever sailed with. Every announcement, every presentation, every show which he was a part of was immediately elevated due to his presence and comedic timing. It feels odd to say the captain had such a large impact on the entertainment aspect of the cruise, but if I'm being honest, he was a large part of it. It's worth noting how much fun the Silent Disco event was. This was held in the Martini Bar and surrounding area. It is three different DJs, all broadcasting their own mix of music, which you then enjoy within the comfort of your own set of wireless headphones. You can switch between DJs utilizing the channel button on your headphones, as well as control your own personal volume. The lights on the outside of your headphones (either red, green or blue) display to everyone, including the DJs, which channel your listening to. While the music is thumping through your headphones, outside the headphones there is no music (hence the "Silent" part of the disco). Everyone has great fun in finding the channel that's playing something enjoyable, and the DJs have fun in competing for your listening ears. One can also have great fun in taking their headphones off and listening to passengers attempt to sing along to what sounds like no music. This was a truly unique event which I haven't seen on other cruise lines, and one that I thoroughly enjoyed. Service is another aspect where I feel Celebrity Solstice outshines the competition (including Disney). Every single crew member was outstanding. There was not one single dark spot in the service we received. Every one we met put forth an elegant, luxurious feel to the service, along with a willingness to bend over backwards to accommodate every request. Even more incredible: as we arrived at different times to Blu every evening, we were placed in different service sections (experiencing three different service teams throughout the sailing). All of which, I simply can't say enough good things about. They were polite, personable, and willing to deliver recommendations, offering their honest opinion in a truly friendly and elegant way. To add to this, the bar/lounge staff were also a delightful surprise. We opted for the classic beverage package on this sailing (one of the perks included in our Aqua Class upgrade). While I was excited to utilize the package, I was also hesitant as I've seen how difficult other cruise lines (specifically Royal Caribbean) make it to use. I was half-expecting that every beverage would be met with long lines at the bar, or difficulty in getting bar-tenders attention, or met with the need to sign for every drink with pressure to provide more in gratuities, or even worse, eye rolls from the bar staff when presenting our beverage package (all of which we have witnessed on other cruise lines in the past). I'm thrilled to report that Celebrity Solstice had none of this. Our beverage package was incredibly easy to use (too easy almost). No receipt signing, no additional gratuity pressure, no eye rolling. It was simply: 1) Present Room Key 2) Receive Beverage. It was that easy, everywhere. We found every crew member to be knowledgeable in how the package worked, and all were willing to provide incredible service, even once they found out we were on the package. The package includes specialty coffees, bottled water, and alcoholic beverages up to $9. Want a beverage that's more than $9? Simply pay the difference (between $9 and the cost of your beverage). Given the ease of using the beverage perks, and the amount of beverages it includes, I feel we more than made up for the cost. Lastly, I mentioned at the beginning that itinerary was the driving force behind choosing this sailing. We had never been on an Alaskan itinerary prior to this one. With that said, we didn't elect for any cruise ship sponsored shore excursions. And with that said, we loved every minute of being in port. We ventured out on our own at every stop, hiking halfway up Deer Mountain in Ketchikan, taking a cab ride to Mendenhall Glacier in Juneau, and walking to the Gold Rush Cemetery and Reid Falls just outside of Skagway. At every port we felt we were able to see the city on our own terms and escape the crowds. While all of our activities could be viewed as on the adventurous side, we are certainly not thrill seekers, nor are we avid mountain hikers. We simply wanted to capture the essence of every port town as a local might witness it. We were not disappointed. All of this to say, I felt the Celebrity excursions were a bit on the pricey side and primarily "touristy" in nature. Which is why we opted to explore on our own. I heard no complaints from passengers on board regarding the logistics or organization of excursions, leading me to believe they were enjoyable and well organized. However, I have no firsthand knowledge. To summarize, we absolutely, without reservations, would sail on Celebrity Cruises and the Celebrity Solstice again. Celebrity Cruises has reconnected us with why we fell in love with cruising in the first place. The "WOW" features of the larger ships are fun for a time, but incredible seas, incredible sights, incredible food and incredible service are why we come back to cruising again and again - and Celebrity Solstice, I feel, is doing this better than anyone. Read Less
Sail Date June 2018
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