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211 Celebrity Alaska Cruise Reviews

We love Celebrity and liked the destinations on this itinerary. Millennium was disappointing. This is our 12th Celebrity cruise and our most disappointing. Our toilet stopped up 5 out of 7 days. The Ocean View was not up to quality of ... Read More
We love Celebrity and liked the destinations on this itinerary. Millennium was disappointing. This is our 12th Celebrity cruise and our most disappointing. Our toilet stopped up 5 out of 7 days. The Ocean View was not up to quality of other Celebrity ships.Many items were missing in first few days in ocean view such as salt and pepper shakers on every table. They often ran out of coffee in morning in certain areas. There also seemed to be a shortage of staff in ocean view. Not up to Celebrity standards that we are used to. The railings around the ship need varnishing. The indoor pool had a circle of rust around the edges. Very unlike our past Celebrity experiences. The Captain's club host was amazing, Graeham. We were concierge class and never heard from the concierge the entire cruise. We had to ask for our tote bag and other items that were supposed to be in our stateroom. The entertainment on the ship was great. Read Less
Sail Date May 2017
I have nothing to compare this cruise with since this was our first cruise. First the positives.......the crew were fantastic! They went out of their way to make us feel welcome. Edwin, our steward, was the best! Secondly, the ... Read More
I have nothing to compare this cruise with since this was our first cruise. First the positives.......the crew were fantastic! They went out of their way to make us feel welcome. Edwin, our steward, was the best! Secondly, the entertainment every night was top notch. The entertainment in the Cafe area was great as was the coffee and pastries. Food was okay, nothing to write home about. The buffet setup had no rhyme or reason to us. There were no arrows showing enter or exits. People kind of did their thing by jumping in. We had the late main dining room schedule but even the line having reservations was chaotic. Food was so, so here too. We were in the concierge class and loved the afternoon treats, fruits, and chocolates. Our room was nice but the furniture was showing wear. Supposedly the ship had been refurbished last year but I was disappointed. The restrooms on each deck showed wear with locks not working and doors with wood chipped The curtains showed wear throughout the ship. Loved the cruise but not the ship. Read Less
Sail Date May 2017
The ship itself is dated but it was clean and well kept. We were amazed how streamlined embarkation was and we were on the ship in 15 mins of check in! We were able to access our rooms within a couple of hours and luggage arrived soon ... Read More
The ship itself is dated but it was clean and well kept. We were amazed how streamlined embarkation was and we were on the ship in 15 mins of check in! We were able to access our rooms within a couple of hours and luggage arrived soon after. Our cabin with balcony was comfortable but again the exterior is showing its age. The ship entertainment was way above average and very enjoyable. The food to me was average with little options during the lunchtime in the ocean cafe to choose. The MDR food was average as well. We loved the Qsine restaurant! We did enjoy the wine and food food pairings that were offered throughout this cruise. We participated in at least two of them. The overall service was excellent and every staff member acknowledged your presence. We would definitely try Celebrity again and would look for a newer ship. Read Less
Sail Date May 2017
My wife and I very much enjoy cruising with Celebrity and therefore, choose this cruise to visit Alaska for the first time. The pre-cruise reservation agent was excellent being most helpful and attentive to our questions and requests. ... Read More
My wife and I very much enjoy cruising with Celebrity and therefore, choose this cruise to visit Alaska for the first time. The pre-cruise reservation agent was excellent being most helpful and attentive to our questions and requests. The pre-cruise shore excursions Celebrity reservations “expert” mostly limited himself to send the shore-excursions catalog; no meaningful expert advice. The embarkation process was very effective, quick and accurate. Out of 3 shore excursions we took, two included guides that invested in explanations and the satisfaction of the passengers, the other one (in Juneau) was limited to “transportation” with minimal to no guidance. Food quality was good considering that is prepared for very large amounts of people. The shows sound system was extremely loud with the cruise entertaining staff screaming (instead of singing) very loudly; this appeared to be a general opinion based on conversations with other passengers. Cabin had repeated sewage problem. The disembarkation process and transportation to Anchorage was excellent! Read Less
Sail Date May 2017
The ship was great, service was what I expected. the buffet breakfast was a joke, main dining room food was good and the service from Anthony,Stenly, and Nilo was the best. The only real complaints was the Internet and the lack of ... Read More
The ship was great, service was what I expected. the buffet breakfast was a joke, main dining room food was good and the service from Anthony,Stenly, and Nilo was the best. The only real complaints was the Internet and the lack of service from guest relations Overall my glass is half full not half empty an ok cruise is 10 times better than no cruise. Every venue on the ship was good to great except for only having maybe 6 hours of internet on the unlimited plan and a terrible selection on the buffet for breakfast. My wife and I did not starve and life went on and we made lemonade out of lemons. I am not going to complain any more about our cruise. Read Less
Sail Date May 2017
I have heard nothing but positive reviews for Celebrity so I was so looking forward to it, however, the ship really let us down. Now dont get me wrong the positives outweigh the negatives but overall I would just give the ship an ... Read More
I have heard nothing but positive reviews for Celebrity so I was so looking forward to it, however, the ship really let us down. Now dont get me wrong the positives outweigh the negatives but overall I would just give the ship an "average" rating. Our biggest complaint was the food, not the taste but overall dining experience, in the buffet there were never any empty tables to sit, they were all full taken up by large groups of people who were there to socialize and sit and drink tea after eating, as well they were very slow to refill food as many trays sat empty on the food line with no food, In the main dining room there was a long line up at 530 just to get in and service was so slow every nite that it was impossible to finish your meal to catch the 7pm show. The food itself tasted fine, nothing special. The midnite buffet was a joke, empty food trays, empty pizza, just diced meats and sliced cheese and pasta, no sweets at all, and no ice cream.. The biggest disapointment was room service, TWICE they failed to even show up, the second time when I called to complain, they litterly threw all the food together at the last minute, so when it arrived it was all messy on the trey with items missing. The cabin itself was nice but little like the heater was broken, having to call TWICE to have it fixed, having to call TWICE for extra blankets, old papers in drawer from previous guests, old washing rag left on balcony, TV would not turn on right away, TV menu option broken, scrached up old chair in living area, all these little things, thinking back I wished I complained but oh well. The entertainmant was very good, the activites were plentiful, the spa was very nice, the casino was non smoking, the balcony was large, the shower was hot and the service for the most part was very good, these to me were all strong positives. The cruise director seemed nice enough, just never saw him besides him at the showroom. Read Less
Sail Date May 2017
We wanted a high quality experience with good amenities and service. Reviews on Celebrity indicated that this was an excellent choice for an Alaskan cruise. Our cruise on the Solstice left from Vancouver May 17,2017 and returned to ... Read More
We wanted a high quality experience with good amenities and service. Reviews on Celebrity indicated that this was an excellent choice for an Alaskan cruise. Our cruise on the Solstice left from Vancouver May 17,2017 and returned to Seattle. It is difficult to rate this cruise since we ranked the cruise itself as very good to excellent but the embarkation and disembarkation was horrendous( I am an experienced and realistic traveler not prone to exaggeration). I WOULD NOT RECOMMEND THAT ANYONE TAKE A CELEBRITY CRUISE THAT DEPARTS OR RETURNS TO VANCOUVER UNITIL CELEBRITY CAN DOCUMENT THAT THEY HAVE RESOLVED THIS ISSUE. Do not believe them when they say that my cruise was an unusual situation- I have discovered at least two additional cruises have had the same experience. Embarkation took us four hours. There was no food, no water ,a lot of standing and it was completely disorganized-no accommodation or concern for the elderly or disabled. Celebrity needs to hire an expert who can provide practical ways to ensure that Celebrity can deal with the circumstances at that port and still give their guests a good experience. What about the cruise? The service was excellent with a few exceptions but we quickly learned to simply escalate issues to customer service rather than arguing with a young person who was pleasant but did not have authority to help you. In both instances customer service resolved the problem and apologized.The apology included a bottle of champagne! The room service manager was also very apologetic when my breakfast did not arrive in time for me to eat and get to my excursion. She also sent champagne and strawberries. Wow We upgraded to the dining room package since two of us have serious food allergies. The dining staff was amazing and the chef often substituted ingredients so we could enjoy most of the items on the menu. I have never had that kind of pampering. Knowing that every dish was safe made our dining experience so much nicer. We had the same experience at the specialty restaurants. Our veranda room was perfect for an Alaskan cruise it was large enough not to feel claustrophobic and we often enjoyed the amazing views from our room. The entire ship was spotless. We enjoyed each port and our "mild" excursions were great but our favorite day was in Glacier Bay viewing Hubbard Glacier from the 14th deck. Victoria was a much shorter stop since you could not get off the boat until 12:30 and if you wanted to dine on the ship at a reasonable time you needed to be back on board before the 8:00PM departure. I would recommend that you spend some extra days in Victoria before or after the cruise. Warning about the disembarkation in Seattle. It was chaotic and difficult to keep your party together while trying to get to the bus to the airport. In addition, when purchasing the transfer, Celebrity never informed you that the bus does not drop you at the terminal. They stop at an off site location where some of the airlines will check you in but you still have a significant walk to the terminal (Those poor folks who had to do the walk with all their luggage). It was not a problem for a young person but senior citizens or those with a disability struggled. In retrospect I would have hired a car to pick us up at the ship and take us to the airport. It would have been money well spent. Read Less
Sail Date May 2017
We chose this cruise for it's excellent itinerary and enjoyed the ports in spite of the rain. The highlights were the wonderful Hubbard Glacier, the White Pass Railway and the beautiful Butchart Gardens. The ports we visited were ... Read More
We chose this cruise for it's excellent itinerary and enjoyed the ports in spite of the rain. The highlights were the wonderful Hubbard Glacier, the White Pass Railway and the beautiful Butchart Gardens. The ports we visited were greatly enhanced by wonderful and interesting lectures from Brent and Amanda. We found the dining very disappointing. The Oceanview Restaurant had a huge range of food, but the same choice every day, and at busy times it was chaotic. The Blu Restaurant was very pleasant, but the dishes did not always live up to their menu descriptions and the portions were often too small, also not enough vegetables. Embarkation in Vancouver was horrendous taking more than 3 hours to check in, and nearly 4 hours after we got on board for all our suitcases to get to our cabin. Disembarkation in Seattle was also dreadful as there was no-one directing passengers to the airport shuttle buses. Read Less
Sail Date May 2017
This was my second cruise, first with Celebrity. Overall, I was happy with the cruise. Did find certain aspects annoying. The drinks and other packages are expensive, gratuities are expect as a matter of course and not based on the ... Read More
This was my second cruise, first with Celebrity. Overall, I was happy with the cruise. Did find certain aspects annoying. The drinks and other packages are expensive, gratuities are expect as a matter of course and not based on the level of service. Service throughout the ship service was a bit hit and miss. Some crew members were attentive, while others were irreverent and some just ignored you. Service in the dining room was good but slow. Infinity is starting to show her age. Most public areas are satisfactory. The cabins are tired and in need of updating, but the cabin attendants were very good. Embarkation was not very well organised, long queues at check-in, baggage drop-off and going through USA Boarder Control added even more queues. It took nearly 2 hours from getting out of the taxi to boarding the ship. Disembarkation was better organised and smoother. Dining was good, the food was very good, in the main dining. The buffet restaurant on deck 10 was like a bun-fight, especially at breakfast. With only one main dining room serving breakfast and only open until 9am, nearly all the ship seemed to try and eat on deck 10. Trying to find a seat was nearly impossible. Entertainment was very good and there was always somewhere to go and enjoy a live show or activities to take part in. There shore excursions were good, a good selection in each port to suit all tastes. Overall, I enjoyed this cruise. The destination had a lot to do with that enjoyment. Having only 3 ports of call, some of these for only a few hours, in a 7 day cruise, does mean you rely on the ship to entertain you, which it did well, most of the time. We were fortunate that the weather was good when we approached the Hubbard Glasier, the ultimate destination. I will cruise again, but whether I cruise with Celebrity will very much depend on the destinations and ports visit. Read Less
Sail Date September 2016
I have cruised on two other cruise lines and decided to try Celebrity this time. Some parts of the experience were impressive and others very disappointing. The embarkation process was smooth, but lengthy. We were not informed of a ... Read More
I have cruised on two other cruise lines and decided to try Celebrity this time. Some parts of the experience were impressive and others very disappointing. The embarkation process was smooth, but lengthy. We were not informed of a specialized embarkation time until two weeks prior to the cruise. As transportation to Seattle was booked far in advance, that left many passengers checking in whenever they arrived rather than at the appointed hour given. This led to long lines. The ship was nice, but not distinguishable from any other cruise ship. The grand atrium is definitely modest compared to other ships. Space appeared to be limited as events occurred in various public areas and bars were often located in the hallway. One difficulty of this is that all passengers would be staring at those participating in a line dancing class or dancing to the DJ at night. We noticed many stores, but none dealing with practical concerns. You could buy 12 different brands of watches, but finding a store that sold a sensible raincoat, poncho or boots (for the rainy northwest weather) or was impossible. Basic sundries like toothpaste and meds were confined to a tiny display in the liquor store. So-any forgotten items could not be replaced. The spa class were in a strange sort of fishbowl with the passengers being able to stare into the heated pool area through the surrounding blue tinted glass. The staff was exceptional. Everyone on board was polite and helpful, usually with smiles on their faces. The port schedule was mostly fine. We were not allowed to sail up the Tracy Arm Fjord (the name of the cruise) which was a bit disappointing. It was totally understandable and appreciated, however, that the captain made this call due to safety concerns about ice in the Tracy Arms Fjord. The stop at Victoria was definitely too short-from 6-11:30 pm. It left little time to do anything substantial. One major complaint upon return to ship -serving chicken broth to returning guests-many of whom may have food allergies or issues. Disappointed in the Juneau excursion. We needed to be tendered in in the pouring rain which rushed the excursion of whale watch/glacier tour. By the point of hiking to the glacier, we were booking it down the paths we were supposed to be exploring and photographing. Dining also had some lows and highs. Most of the meals (with one exception) in the main dining room were good. The Oceanview Cafe and Bar was not so good. The layout was confusing. Some dishes were great, but many simple dishes were awful. Our biggest complaint was at breakfast. There was strange French toast with jelly spread in between slices, rubbery runny scrambled eggs and bland oatmeal. We confined ourselves to hard boiled eggs joking that these could not be messed up. There were ample desserts that mostly looked a lot better than they tasted. The soft serve was a popular option, but you had to wait in line. On other ships, this is truly self serve. Activities on the ship were limited. There was very little to do, The glass show and Behind the Podium speakers were awesome. The guest cultural historian and naturalist were the highlights of all the entertainment aboard. The main nightly productions were just awful. The performers were very talented, but were placed in ridiculous situations in bad costumes. The first show featured music from the past few years and played to an audience mostly of retirement age who had no knowledge of the songs. The second performance with a Mozart slant was the worst show I have ever seen in my life. It was totally nonsensical with paper wigs and smears of white red and black across performers faces as makeup. On that night, every male in my row was asleep. Seemingly at random, an acrobat would perform and wake everyone up. Weird! The third production was supposed to be the greatest hits from the past decades. About eight songs were performed and no one recognized at least two of them. Out of all the greatest hits from the 60's to today, how could they not find a handful of songs that people would recognize? And again-there was random acrobatics and horrible costume choices. So overall, I give the cruise an average rating. Although some parts were average, many were on the extremes of either exceptional or awful. Read Less
Sail Date September 2016
My second time to Alaska, the first being on RCCL Radiance of the Seas in 2001. First time on Celebrity. Very few kids (schools back in most places)-ship was sold out. Since kiddo grown, decided to give X a try. Service was good for most ... Read More
My second time to Alaska, the first being on RCCL Radiance of the Seas in 2001. First time on Celebrity. Very few kids (schools back in most places)-ship was sold out. Since kiddo grown, decided to give X a try. Service was good for most part. Stateroom attendant and dining room staff outstanding. Guest relations - not so much. Entertainment was good, food was not as good as I expected. Unimaginative menus, buffets same each day - nothing really stood out. Buffet dining times often didn't coincide with port times so more often then not only pizza/pasta available. I expected much more. Bar service generally good with ample pours. Way too much pushing of drink packages the first day and the photographers were in you face every. single. day. Photo prices ridiculous. Internet slow-cost me $20 to check in for flight! And really, get rid of the stupid "art auction" - does anybody really buy that crap? Victoria a useless stop since only from 6-11pm. Not too much to see in the dark. Other ports the standard inside passage stops. Enjoyable, but I'm not sure it's worth the premium over RCCL-other than the fact there are less kids. Read Less
Sail Date August 2016
We chose this destination because my niece had never been up to Alaska. I've enjoyed it for many years. I've cruised on many lines & previously on the Constellation (out of Dover, UK), Infinity and Millenium in recent ... Read More
We chose this destination because my niece had never been up to Alaska. I've enjoyed it for many years. I've cruised on many lines & previously on the Constellation (out of Dover, UK), Infinity and Millenium in recent years. Their brand image strategy has changed from trying to capture cruisers from Cunard, Seabourn or Silver Seas lines to maybe just trying to attract new cruisers in their 30's & 40's. One of their signatures of the brand was a harpist playing in the public areas in afternoons/evenings or vocal quartets performing. Now, you have a loud rock music band playing on bottom floor of the atrium. Many changes to their style of cruising: One real nice change was deck 14 buffet from traditional 2 long lines of buffet to some 20 food stations spread out nicely; we enjoyed it for brkfst and lunch; great assortment & changing every day; very well done. Other changes were disappointing: a. Indonesian staff (maybe, 75% of the staff) are very nice people but they need to be taught some basic English so they can answer questions about the food or menu items, or directions on the ship. b. too much hard sell on beverage packages, upselling of those, selling water during your buffet lunch, selling water containers, selling of dinners in spec. cafes, too much constant merchandising (like las vegas). c. rock band playing in central atrium in afternoons/evenings, too loud & music wasn't something aver. age of cruiser this partic. week would enjoy; music went up the atrium about 7 levels. Poor design of library, internet rm. & card rm. They weren't private rooms, as they were open to the atrium, so no quiet place to sit & read or play cards or games. (only place to sit/read in quiet place was around one swimming pool). d. too many new, high end stores (along with art gallery auctions) in center of ship (made you feel like you're living next to a big mall); we are so pleased smoking was finally prohibited inside the ship including the casinos & bars (as it drifted thru the nite into your cabins while you slept). e. our stateroom attendants on deck 8 were very efficient, warm & friendly. f. production shows were all rock music with plenty of special lighting; the singers/dancers were very talented but the Miami office who created the productions didn't do well; the comedian who did impersonations was very good, but 2nd comedian had very old, boring material; the Russian aerobic couple was outstanding & were the best part of the prod. shows; why not do broadway shows as you've done before or are doing on your RCCL ships? consider aver. age of cruiser on the ship. g. Main dining room dinner changes: in the past, menu had brief descriptions of ea. item, listed under hot/cold appetizers, soups, salads, entrees, etc. They shrunk the actual food menu with most of the menu listing drinks & wines avail. for purchase during dinner; traditional cherries jubilee was cold (rather than hot sauce & cherries on ice cream); no parade & singing by waiters with baked alaska, served at the table; no choc. or grand marnier dessert souffle listed on menu all week; we didn't buy into specialty cafes. Finally, I think these changes & issues would add more value back to the brand & image of the Celebrity name (putting it back at the top of the list in the mid range of cruise lines). Read Less
Sail Date August 2016
To preface, we were on the 8/19 Seven Night Alaska Cruise. I was with my family (parents are in 50s, 2 children in 20s). This was our second cruise ever, the first being a six night Caribbean cruise with NCL. We were in an Aqua Class cabin ... Read More
To preface, we were on the 8/19 Seven Night Alaska Cruise. I was with my family (parents are in 50s, 2 children in 20s). This was our second cruise ever, the first being a six night Caribbean cruise with NCL. We were in an Aqua Class cabin which gave us access to Blu (the AquaClass restaurant) and some other amenities which seemed inconsequential in hindsight. Embarkation was very easy. Because we were in an AquaClass cabin, we were able to board anytime between 10am and 3pm. We were dropped off by an Uber in front of the cruise terminal around 2:15pm. It took us about 15 minutes to go through security/get our Cruise Pass and we were on the ship. Our cruise was full (about 2,850 people) and the ship felt full at most times. There were very few public areas on the ship that were quiet and uninhabited during our days at sea. Although the ship felt slightly dated, overall it was clean and well designed. We were in cabin 1627 on the 11th floor. The cabin was decently sized for a cruise cabin and had plenty of compartments for storage. TV system is nice for checking account charges and ordering room service, however the 20 TV channels were low definition and spotty when not in port. We had two adjoining rooms and they were able to combine both our decks which was very convenient. There were mixed reviews for our dining experience. We had the specialty dining package (3 dinners for $100) and it was well worth it. The food and service in those three restaurants were off the charts. The 3 dinners for $100 is a great deal, but they do offer short notice specials when restaurants don't fill up so ask about those. We also had access to the AquaClass restaurant, Blu. The service there was excellent (on par with the speciality restaurants), however the food was average. We had some really great meals there, but also some meals that were so-so. The negativity comes with the common dining experiences. The buffet (Oceanview Cafe) has terrible food and was always crowded (so crowded that they had to bring in extra chairs and tables during lunch hours). The set-up and food quality is much like that in a school cafeteria (AKA not good). We also ate in the main dining room (Grand Epernay) a couple of times. Service was OK (noticeably worse than Blu) and the food was terrible (raw chicken, cold french fries, etc.) The ship is designed for older passengers and the on-board activities were designed that way. There is a glass-blowing studio on board (we never attended) and the shows looked pretty tacky. The gym is underwhelming. A lot of cardio equipment, which is vital because it was always crowded when I was in there, but very little weight lifting equipment. There a good number of machines, but free weights only go up to 75 pounds and they only have 3 benches to use. Equipment was pretty worn as well. The casino was small but had enough tables not to feel crowded (at night there were probably 8 blackjack tables, 2 roulette tables and 1 craps table). Minimums were $10 for most tables. Be careful with blackjack. I played 4-5 times and lost all of my money each time. Maybe it was just luck (I play using basic blackjack strategy), but my odds seemed very different than when I played at other casinos which I do often (possibly due to the automatic shufflers). I spoke with some other people on the ship who has similar experiences with blackjack. Just like our dining experiences, the service on the ship was varied. Our room attendants were excellent although not always easily accessible. Like I said previously, the service in the speciality restaurants and Blu was awesome. I never had a good experience with a bartender on the ship. Every time I needed to order a drink, I was grunted at or told that I need to upgrade my drink package. All employees on the ship are from foreign countries, so there was a language barrier at times. We did some amazing excursions, all of which were booked through Celebrity. I would recommend booking through Celebrity. Even though it may have been slightly more expensive (an extra $5-$10 per person), they set every thing up when you arrive. In Ketchikan, we took a seaplane into the fjords with Taquan Air. Despite the lack of wildlife, the fjords were beautiful and I would highly recommend. In Juneau, we went on the 'Whale Watching and Rainforest Hike' tour with Gastineau Guides. This was our favorite excursion of the trip, mainly due to our guides, Trevor and Andy. We saw humpbacks, sea lions, seals, bald eagles, and salmon. We hiked in the national park and had an awesome view on the glacier. Again, I would highly recommend. In Skagway, we took the White Pass Rail up to the Summit and then biked down with Sockeye Cycling. The train ride was beautiful and we actually saw a bear (although we were told that bear sightings are very unlikely). Make sure to sit on the left side of the train if you're going up because the views are much better. The bike down was harrowing at first, but a really cool experience. We went to the Butchart Gardens in Victoria. The Gardens are spectacular but unfortunately, because we arrived in port at 6pm, we weren't able to see all of the Gardens in the natural light. They do light up the Gardens at night, but it's just not the same. Due to that, as well as the long drive, I would recommend activities in downtown Victoria, which looked like a pretty cool small city. Disembarkation was as easy as embarkation. I bought the $27 6:45am shuttle the airport because I had an early flight and it was not worth it. By the time I waited in line to get on the bus and then waited for it to fill up, my family, which left the boat at 7:30am, had beaten me to the airport. If you have an early flight, chose the 7:30am self-disembarkation and take a cab. We had been told for years that Alaska was a must-visit destination because of it's natural beauty and wildlife and I would have to agree. Apart from our excursions, we saw a ton of humpback whales from the ship and even saw an Orca and a couple of seals. The glaciers, mountains and waterfalls are spectacular as well. Even though the Celebrity Solstice did not live up to expectations as a 'luxury' cruise liner, our trip to Alaska will definitely be a memorable one. Read Less
Sail Date August 2016
We wanted to return to Alaska 32 years after our previous cruise. Ship was acceptable, a little worse for wear. Dining was disappointing, especially the specialty restaurants. Bars were adequate, and Martini Bar was a great show. We ... Read More
We wanted to return to Alaska 32 years after our previous cruise. Ship was acceptable, a little worse for wear. Dining was disappointing, especially the specialty restaurants. Bars were adequate, and Martini Bar was a great show. We only went to one production show and it was good. Cruise Director was unfunny. Despite advance notices, the captain was also unfunny and difficult to understand. We used Viator for shore excursions, and they were good. The "whale watching" was disappointing; saw the backs of four whales and none breached the water. The salmon bake was fair at best, the fish overcooked and slathered with a mediocre sauce. Embarkation was slow. I walk with a cane and so they insisted I board by wheelchair, we then waited about a half hour for a chair and an attendant while others who arrived later were served. Tendering at Juneau was slow and disorganized. We rarely saw our cabin steward. Would have appreciated ice in the room daily, and refreshing the flowers before day 7. This was cruise #40 for my wife and me. We prefer smaller ships, with fewer than 2000 passengers. Food better on Oceania, Azamara and on previous cruises, Celebrity. Don't miss the Pike Place Market in Seattle and Buchart Gardens in Victoria (although the lighting after dark is inadequate) Read Less
Sail Date August 2016
We wanted to go to Alaska from Seattle and have enjoyed our last 3 Celebrity cruises. Getting on the ship was a breeze and it was helpful to have concierge status. The ship is beautiful, the staff was great but food and entertainment ... Read More
We wanted to go to Alaska from Seattle and have enjoyed our last 3 Celebrity cruises. Getting on the ship was a breeze and it was helpful to have concierge status. The ship is beautiful, the staff was great but food and entertainment have taken a big dip. Also, the Oceanview cafe on deck 14 smelled badly. My guess is years of spilled milk on the carpets. I admit that we have quite a few dietary restrictions, but we have had an easier time finding good food to eat on past cruises. We ate at the sushi restaurant twice and it was excellent. We could not get reservations at the specialty restaurants after the first day of the cruise. More quality vegetarian and GF options would be great and marking the food correctly would be helpful - mistakes were made - marked as vegetarian but had sausage in it! It's really not that hard to get good GF cookies. All that was offered were coconut macaroons and my husband hates coconut! I have loved the entertainment on past cruises but we actually left 2 shows just after they started......they were loud and obnoxious. Cruising can be a great vacation but with the difficulty we found finding quality, healthy food, not sure we will do it again. Read Less
Sail Date August 2016
we had cruise with Celebrity to Alaska before and it was so good we decided to go again with family. The solistice was a disappointment, It is very much in need of a refurbishment, there was signs of wear all over. Our cabin was ... Read More
we had cruise with Celebrity to Alaska before and it was so good we decided to go again with family. The solistice was a disappointment, It is very much in need of a refurbishment, there was signs of wear all over. Our cabin was poorly attended to, in spite of tipping the room staff early in our trip. Beds not made properly, bathrooms not cleaned. We could not make a special reservation for dinner as they were all booked up Who on earth would serve beef cheeks or sweetbreads for dinner on an Alaskan cruise? the beautiful sky observation lounge was often closed for *private events* fair enough but most times they were poorly attended It has made me think twice about cruising with Celebrity and we have cruised ten or so times before!! We were fortunate to have had good weather, and were very thankful to get off the ship and eat in port. Read Less
Sail Date August 2016
We love cruising as a family and were very interested in visiting Alaska via cruise. Our previous experiences on Holland America, Disney and Royal Caribbean have been excellent. We were incredibly disappointed however, with the attitude ... Read More
We love cruising as a family and were very interested in visiting Alaska via cruise. Our previous experiences on Holland America, Disney and Royal Caribbean have been excellent. We were incredibly disappointed however, with the attitude and lack of professionalism on this Celebrity cruise. The ship is dated and the staff acted as if we were bothering them. We had some of the newer Aqua Suites on level 11. The housekeeping staff continuously acted annoyed if we happened to be in the room when they wanted to clean or replenish our towels etc. The cabins included a wonderful healthy choices restaurant called Blu. Our boys are college athletes. They eat very healthy but on occasion, like a little extra side of protein. The eye rolls and attitude of the wait staff when the boys requested an extra chicken breast or steak were incredibly rude. Not to mention, the hours of the restaurant interfered with our excursions. The only notable part of this cruise was the very informative lectures by their local Alaskan expert. Read Less
Sail Date August 2016
This was my 14th cruise, first with Celebrity. 11 have been with Holland America, and 2 with Royal Carribean. I expected it to be similar to Holland America, but was sadly disappointed. The room was small, but well laid-out, and the two ... Read More
This was my 14th cruise, first with Celebrity. 11 have been with Holland America, and 2 with Royal Carribean. I expected it to be similar to Holland America, but was sadly disappointed. The room was small, but well laid-out, and the two of us had no problem finding enough storage space. The only thing I noted in the room (because I noted similar aged-look things in other parts of the ship) is that our mirror was peeling all around the bottom. It was clean, and the beds were very comfortable. We did not have a room-service menu in our room, so I had to request one. They brought two, and they were completely different. We ordered off the one that had the most variety. That night, again, no room-service menu, so requested one again. This one was different yet again--lots of great choices! We happily ordered breakfast from this menu. Third night, you guessed it, no room-service menu. I called and asked for the one that we had had that morning and was told "There is only one breakfast room service menu!" Clearly that was not true, as we had already seen three different ones. They sent a stack of them--the ones with little variety...sigh...the choice of eggs was scrambled eggs or a plain omelet. She finally admitted that we had gotten a menu that was intended for the suites, and that there was indeed more than one--duh! Lunch in the buffet--ummm...let's just say that there needs to be some better organization. I went to a salad bar first (there are two or three nearly identical ones in the buffet). First you get your plate, then the next thing in line is your salad dressing, kept cool on a chilled area. That's nice, but I have no salad yet--put the dressing at the end! Now you get your lettuces--I will say that they were always fresh and always well-stocked. Then you move on to the multiple containers of veggies, nuts, etc. Heaven help you if you want something from the back row, because the tongs will be several inches short of reaching the back row. People were ducking under the sneeze guard to get items from the back row! I'm 5'8", so reach is not normally an issue for me. Once your salad has been assembled, now you have to remember to go back to the beginning to get your dressing... The "Gourmet Entrees" areas weren't bad. I was surprised at the amount of Indian food, which I enjoyed. The tongs were very hard to use--it requires a lot of strength to close them, so people were flinging food all over the buffet when the tongs got the better of them. I spotted baked potatoes one day--although there is steak available at dinner, there was NEVER baked potatoes on the dinner menu in the dining room, so to find some at lunch was a treat! Along with baked potatoes though, you would expect to find at a minimum butter and sour cream. Nope, nowhere to be found, at least not at the station I was at. One of the kitchen staff got some sour cream for me and brought it to my table. Dinner was in the dining room every night. The service was great! Our server was friendly and had an adorable accent that made his English very hard to understand, but since he was just repeating what was on the menu, we got along fine. The food was ok. Not great, but there was enough variety. The sugar-free desserts, especially at the beginning, left a lot to be desired. My last cruise (on Holland America) was my first cruise eating sugar-free, and their desserts were spectacular! Some were even better than the sugary desserts I've enjoyed in the past. However, my choice on the Infinity was vanilla ice cream, then chocolate ice cream, then strawberry ice cream. Then came a couple of ok desserts that were more than ice cream, but not much more. I was so disappointed, because I knew it was possible to do better. The ship is apparently an older ship, and although parts of it have been reworked and modernized, other parts are showing their age--unnecessarily in my opinion. There were railings that were visible that clearly showed peeling paint, so bad that it was down to the bare metal. The chairs in the Rendevous Lounge are all hopelessly stained and dirty. There is paint overspray on the windows in the buffet lunch area-looks like someone didn't mask the windows before they painted. The exterior of the windows was always filthy, so although they cleaned the inside regularly, it was a waste of their time. Would I go on a Celebrity cruise again? Perhaps, if that's what my group chose, but I would know now that it is a huge step down from what I've become accustomed to on other cruises. The people for whom this was their first cruise were thrilled. I've just seen better and know it wouldn't take Celebrity too much effort to fix some things. Read Less
Sail Date July 2016
Full disclaimer here: This was my first cruise other than a short 3 day cruise in a river boat in China through Three Gorges. To date I have been to about 45 countries over three decades and consider myself a very experienced world ... Read More
Full disclaimer here: This was my first cruise other than a short 3 day cruise in a river boat in China through Three Gorges. To date I have been to about 45 countries over three decades and consider myself a very experienced world traveler. That said, I have avoided cruises because I suspected they would not be to my liking. Confirmed. This time however I took four relatives besides my wife...sister in law and her two teens and my mother in law as a cruise was "suggested" by the family. My first complaint with Celebrity is the way it handled our reservation. We had originally planned on going to Greece and Turkey, paid in full, and then when the fourth terror attack this year happened in Istanbul on June 8th, I pulled the plug. Celebrity refused to give back any money because it had not yet officially canceled the stop in Istanbul. Celebrity's stance was basically you are forced to go to a city where 12 people were blown up (this was before the airport attack) two blocks from your hotel and/or wait for another attack or for things to get worse before we allow you to get refunded. . Moreover the travel insurance recommended by Celebrity refused to refund flight cancellation/cruise fees because the terror attack did not happen within 30 days of our arrival. So I was basically stuck "hoping" for more terror to get my money back or going sticking with that cruise and taking my chances. As it turns out, the original date to arrive in Istanbul was 3 hours after the coup happened and all flights and port stops were canceled in Turkey so who knows where we would have gone and how we would have flown home. Finally after two supervisors I was allowed to get a credit toward a different cruise provided it departed in July. Hence...Alaska. The ship: Admittedly not knowing what to expect I was extremely disappointed. This ship was supposedly retrofitted and upgraded in 2012 and yet almost the entire thing felt dated. The lounges were so awful I was expecting Bill Murray to pop up anytime behind a piano singing "feelings." The carpeting and decor should come with a warning for those with epilepsy. Awful overall. The rooms: Functional but that is all. How anyone gets a room that has no veranda let alone no windows at all is beyond me. Dining: Pedestrian food everywhere and we did the five restaurant upgrade package too. And this handing over your card for even a bottle of sparking water was very annoying. We were even asked to hand over the card each time we ordered something on the premium beverage service during the same setting at dinner. Completely absurd. And the main dining room event on the last night felt like a wedding banquet. We were just waiting for an announcement for the single guys to gather to try to grab the garter, etc. Entertainment: You have to be joking. There was one "skit" where a few crew members played a "To Tell the Truth" type of game with words. We felt embarrassed for them. The lounge music was safe and boring...again...as if you were at a wedding reception kind of music. Service: This is where there were a few people who were very helpful. Generally the staff seemed to do their best with what they have to work with. Shore excursions: Celebrity dropped the ball here too. When trying to book online or calling Celebrity for the listed excursions, almost everything was booked for our size of party due to the last minute arrangements because of the change of cruise. Celebrity was not helpful here at all. I was able to make the exact reservations in some cases that Celebrity said were sold out directly with the vendors on shore and found much better options for other shore excursions. I highly recommend that you book your own activities and not limit yourself to Celebrity's choices. Overall we had a great time...OFF THE SHIP! And given the difficulty to see so many locations in southern Alaska in that span, traveling by ship is the best way. In that regard, the ship fulfilled its purpose...got us there. We would not go again. Ever. On any cruise. First and last. I know that many people love these things and that this is most likely a minority opinion here in this forum, but that was it. If you are really experienced world travelers and are not limited by mobility, etc., and have a sense of adventure, then the rigidity of such a method of travel is enough to make you insane. But my biggest complaint is with the way Celebrity handled the entire saga of the Turkey situation. Never will I patronize that company again in any capacity. Read Less
Sail Date July 2016
My 8th cruise. Alaska was magnificent an experience not to be missed. Embarkation was easy until we reached the US Border Staff Checks, took forever. Cabin was fantastic 7206 huge balcony at the stern great all round views a spot of soot ... Read More
My 8th cruise. Alaska was magnificent an experience not to be missed. Embarkation was easy until we reached the US Border Staff Checks, took forever. Cabin was fantastic 7206 huge balcony at the stern great all round views a spot of soot from the funnel though. Dining in the Trellis was poor in the evening, tired repetitive menu very bland. Breakfast was good in both Tellis and Spa. The Oceanview cafeteria was bearable late evening otherwise it is a zoo. Entertainment was very good and thoroughly enjoyable very professional. Service was mixed throughout; cabin staff superb, restaurant waiters (wine and food) were inconsistent and often no where to be found. Bar service was generally good some bars were often under staffed. Shore excursions were enjoyable and generally well organised but on one occasion there was clearly not enough time to cover everything properly. Shore excursion prices remain a bone of contention and can only be described as seriously expensive, value for money not always obvious. The ship as whole portrayed a very tired atmosphere and often public areas and bars were bombarded with inappropriate music more often than not too loud. Martini bar with 'Garage,Rap and HipHop' is it me? Apart from the cabin and the entertainment the ship did nothing to entice me back again. Disembarkation was very easy and well controlled. Vancouver is a lovely city and well worth a visit. Cycle round Stanley Park is a great way to see a major part. Read Less
Sail Date July 2016
Wanted to see Alaska and the Hubbard Glacier. Too much time at sea with very little to see from the deck. Felt like you were just filling time until you saw the glacier after 2 and a half days at sea. The food on the boat was excellent, ... Read More
Wanted to see Alaska and the Hubbard Glacier. Too much time at sea with very little to see from the deck. Felt like you were just filling time until you saw the glacier after 2 and a half days at sea. The food on the boat was excellent, as were all the evening shows, but this couldn't make up for the boredom experienced while the ship was at sea. If you like to be on the land during the day and cruising at night then this cruise is not for you. Cabin was very comfortable and the crew looked after us well. Drinks were expensive. The low pound didn't help I suppose. Visited Juneau and Ketchican, as well as icy point. Not a great deal to see but some good trips from these locations, such as whale watching. Most trips were quite expensive though. This was my first ever cruise and I was disappointed. Read Less
Sail Date July 2016
This cruise was our first on a Celebrity ship. We've cruised dozens of times on various size ships.. The Celebrity Millennium is obvious an older ship..it looks and feels it. We started the cruise with an overnight in Anchorage at ... Read More
This cruise was our first on a Celebrity ship. We've cruised dozens of times on various size ships.. The Celebrity Millennium is obvious an older ship..it looks and feels it. We started the cruise with an overnight in Anchorage at the Marriott with bus transfer to the port. Our family had travelled by train ten years ago before boarding an RCCL ship. Cruise check-in at the hotel was awkward but completed adequately. Initial boarding was smooth. Our cabin was Aqua Class. Our cabin attendant was helpful and efficient. The cabin layout was strange. If the closet doors were open you couldn't open the bathroom door nor open the other closet door. Limited drawer storage. The bathroom had a very nice shower set up, rain shower head and multiple side jets (6). Balcony had two chairs and table, not big enough for a lounge chair. Dining in the BLU restaurant was the highlight of the cruise, This venue was limited to Aqua Class only. It was healthier that the main dinning room less fatty, small portions, light fare. We did not have a set table nor dining time yet most very night we were seated quickly. We had Armando or the "Muffin Man" as our waiter each night. Wow! great personalized service (11 out of 10 rating). The shows and comic were good not great. The Spa "Persian Garden" was a complete disappointment. The rooms were across the hall from the changing rooms. There was not co-ed sauna, they were in the changing rooms. The "Turkish steam" room was extremely hot. NCL's Thermal Spas are much better setup. I had a shave with a "straight blade razor" on a moving ship...so smooth. Loyalty program Celebrity's "elite" benefits are not as rewarding as RCCL's Diamond. We visited the same ports of call from our last Alaska cruise. The weather this time was amazing. Icy Straits has an new port facility with great excursions. If you like the zipline at Labadee, this one is higher, longer, faster. The Skagway July 4th celebration was very small town ish. It reminded me of a New England 4th. Fish & chips (halibut) at Taku in Ketchikan is a must after the lumberjack show. We had a late night flight out of Vancouver so we did the Sea to Sky (six hour) excursion. Magnificent waterfall but cloudy and rainy. Overall we expected to be wowed in luxury but wasn't. Read Less
Sail Date July 2016
We embarked at pier 91. Our car arrived at the port at 11:00 am but there was a long line of towncars so we were not able to get to the pier until 11:25. (Cabs get to bypass this line, so you may want to try that instead of a towncar.) ... Read More
We embarked at pier 91. Our car arrived at the port at 11:00 am but there was a long line of towncars so we were not able to get to the pier until 11:25. (Cabs get to bypass this line, so you may want to try that instead of a towncar.) Once we were through the port authority, getting onto the ship was extremely easy. All areas of the ship were very clean. We were happy with the food, service, and entertainment as well as the excursions. Our major disappointment on this ship had to do with the way the computer systems handled dining reservations and room accounts. We were on the "select dining" plan, meaning that we were able to reserve our dining time for each day. Out of the 6 nights that we reserved dining, 4 of our reservations were messed up and we were not able to eat at those times or had to split up our party. We also had problems with getting our e-documents before our cruise. We kept being told that there was a "glitch" in the system. Two of the rooms in our party didn't receive these documents until 2 days before the cruise. In addition to these problems, one of the rooms in our party was not given the $300 credit promised at booking. I had to spend 30 minutes of my time on the cruise on the phone with the people at celebrity who booked us because Guest Relations on the ship kept telling us that the room was not supposed to get the credit. Luckily this issue was able to be resolved and the room received the credit, however, it was very discouraging that they couldn't get it right in the first place. Celebrity's survey system was also messed up. We wanted to give kudos to some of the staff but one of our rooms was taken directly to the "Thank you for your input" link and the others weren't even able to give input on the ports because they didn't show the ports for our ship. All of that being said, the cruise itself was a pleasure and our group was very glad to have done this trip. I highly recommend a whale watching in Juneau and the glacial hike and train in Skagway. Read Less
Sail Date July 2016
I have always wanted to see Alaska. I had been on one cruise before (San Diego-Ensenada) with Carnival years ago and said, "never again". Well, I can honestly say, "Never again" for sure this time. I guess I am not a ... Read More
I have always wanted to see Alaska. I had been on one cruise before (San Diego-Ensenada) with Carnival years ago and said, "never again". Well, I can honestly say, "Never again" for sure this time. I guess I am not a cruiser. The ship was nice, our room was very comfortable. It was always cleaned every time we left the room. (although I never knew who our cabin steward really was). The food was just okay. A little too gourmet for my taste. The one night they had lobster, I was happy. I guess I thought a Celebrity Cruise to Alaska would have crab, lobster, prawns, all kinds of seafood. I was wrong. If you wanted crab, you had to go to a specialty restaurant. Lobster was served one day only. The New York steaks were a joke they were so thin. The salads were good. The service was fine. If you don't mind saying what you want a bunch of times with a lot of hand gestures. The language gap on these ships is pretty discouraging. The couple who cruised with us, felt the same way. You couldn't understand what 85% of the ship crew were saying. I "get" that they're hired from struggling countries, and I appreciate that they're given jobs, and I know they work hard, but please make sure they can communicate in English before hiring them. PLEASE!! I teach English as a second language, so I know I'm pretty good at understanding broken English, but some of these people were completely unable to communicate. We had a few good excursions. We did the Glacier Gardens and Mendenhall Glacier tour in Juneau, which was well worth it. We also did the White Pass train in Skagway, which was nice, but a bit long and boring. I have to say, if you are from California, save the money and go to Yosemite or the beach or camp in the Sierras for a few days. It's every bit as beautiful as Alaska. The only wildlife we saw were 2 orcas the first day, and 3 bald eagles, which I've seen both of these in California. I thought we'd see Caribou, Bears, Deer, something!! We were joking about it the last day and said we hadn't even seen a squirrel or rat! lol..... All in all, it was good. I am glad I tried it out, but would never cruise again. If you like to gamble, drink, and spend a lot of money, a cruise might be your bag. As for me, I'll fly and drive on my next trip. Read Less
Sail Date July 2016
We chose this cruise because friends were also going. EMBARKATION went very smooth. We waited until later in the afternoon to board and the line was short and fast. DISEMBARKATION was fast. It was my husband, myself and our 8 year old. ... Read More
We chose this cruise because friends were also going. EMBARKATION went very smooth. We waited until later in the afternoon to board and the line was short and fast. DISEMBARKATION was fast. It was my husband, myself and our 8 year old. We each had 1 carry on and left the ship at 7:30am with our bags in hand. THE SHIP furnishings have some wear and tear, cloth covered furniture was a little tired and dirty looking. OUR ROOM was appealing, clean and we had a balcony. More storage than we could use for 3. DINING So disappointed in the food. It was not anywhere close to 5 star 4 star or any star. It was average at best. White table cloths, a proper place setting and clean drinkware this is where the fine dining experience begins and ends. The food is not worth mentioning but I will mention it here as a cruise I thought was supposed to have excellent food. The presentation was blah, no sauces which is very important for fine dining. Menu items were not creative in the least. Duck with orange glaze a signature dish from the 1970s and other blah fare. There was nothing here to impress anyone but those used to eating fast food. Of course food is subjective I’m sure the masses liked that they can gorge, but for us it’s about quality. The quality, creativity, and care was not there. Wait staff was professional and friendly. The BUFFET was large and had the same items every day. Biggest station was pasta. They did bring out turkey once. The vegetable items limited and hard to find. Pasta, pizza, eggs, and deserts are plentiful. As are pancakes, waffles and anything with flour. Lots of pork items. Made to order (grill) items included salmon. Folks flock to the pizza, pasta and pancakes. Which tells it all. There is a “healthy” café that serves…wait for it…..melon and watered down green drinks. If you want something more than plain coffee, get a non-alcoholic premium package. Then you can get espresso, cappuccino, and the like. If not your stuck with plain coffee. I can’t believe we paid over $6K for this. Read Less
Sail Date June 2016
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